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Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name
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Task Number

For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment


Question Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
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Question 1
Question 2
Question 3
Question 4
Question 5
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 Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency.

·         stakeholders involved in development and management of operations plan including escalation points, colleagues and specialist resource managers

·         key information sources for proposal development and presentation including resource requirement specialists

·         consultation processes

·         content of operational plans, including:

o   procurement processes

o   employee recruitment and induction strategies

o   physical resource and service acquisition strategies

o   key indicators of organisational performance

·         budget and actual financial relating to profit and productivity

·         methods for preparing operational plans and contingency plans

·         role of an operational plan in achieving an organisation’s objectives

·         procedures and records associated with documenting performance

·         approaches for developing key performance indicators to meet business objectives

·         legislative and regulatory framework relating to the development and implementation of operational plan of the organisation, including:

o   fair trading laws

o   work health and safety

·         organisational policies, practices and procedures that relate to the operational plan.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.

It is advisable to:

·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.

Specifications You must submit to GOALS the

·         assessment coversheet,

·         answers to all questions,

·         references.

Resources and equipment •         computer with Internet access,

•         access to Microsoft Office suites or similar software,

•         learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

Operational plans are key to achieve business success.

Address the following:

Questions Answer
Describe two models and methods for operational planning. (30-50 words each) Single use plan: it is only used for a specific type of problem and once the problem is solved the plan is trash.
Standing plan: it is the plan which is used for a longer period of time as the plan works on the problems reoccurring again and again. Like actions and managerial decisions.
Explain the role of an operational plan in achieving the organisation’s objectives. (50-100 words) An operational plan targets the activities which the organization have to carry in the archiving goals and the objectives planned in the strategic plan (Maduenyi, et al., 2015).
List three alternative approaches to developing key performance indicators to meet business objectives. 1.    Clear objectives development analysis.

2.    Setting up analysis and key points of data.

3.    Visualize and centralize data in order.

Describe how you can prepare a contingency plan.

(40-80 words)

1.    The policy statement

2.    Impact on business analysis.

3.    Preventive control.

4.    The contingency strategies.

5.    The plan.

6.    Exercises, training and testing.

7.    The maintenance of a plan.

Discuss what stakeholders may be involved in the development and management of operational plans. Think about escalation points, colleagues with a particular set of skills, specialist resource managers, consultants, etc.


(80-120 words)

Stakeholders who should be involved are:-

1.    The community

2.    Owners

3.    Sponsors

4.    Customers

5.    EMployees/volunteer staff.

Identify five (5) information sources for proposal development and presentation of an operational plan. 1.    Financial resources.

2.    Human resources.

3.    The most important is time management.

4.    Management of physical resources.

5.    Services and goods which need to be purchased or ordered.

Outline the legislative and regulatory framework relating to the development and implementation of the organisation’s operational plan. Include reference to fair trading laws and work health and safety in your answer.

(80-120 words)

1.    No worker and workplace must be put in hard by any of the mishappenings.

2.    Under the act workplace and workers must be safe working so no lives are lost in the workplace.

3.    Under any circumstances, the health and safety of workers are a must and most important.

4.    Proper leaves and parties or gameplays must be there to be a stress-free worker.

Identify the typical organisational policies, practices and procedures that may relate to the operational plan.


As they know procedures and policies are very essential parts of any organization. As they provide a major focus on every day-to-day operation. As they ensure guidelines and a proper roadmap for decision making. Regulations and laws, streamline interior processes.

Question 2

Discuss the importance of consultation in developing and implementing an operational plan. Include examples of consultation methods in your answer.

(100-150 words)

Ensuring that verification of various activities like tasks and strategies in the terms of budget, presentation of responsibilities, timelines to submission, and presentation of tasks. All of these must be considered by personnel of the organisation at every stage of developing an operational plan (Bruhn, et al., 2018).

Question 3

Describe the content and purpose of the following inclusions of an operational plan.

Inclusions Description of purpose and content

(30-50 words/inclusion)

Resource requirements It is a person who researches and forecasts the future prediction of the product based on the total estimate of the time a product may require with the estimation of the resources required to meet the production.
Key performance indicators It focuses on what matters the most and helps in the decision-making to provide operational improvement and strategies (Spekle & Verbeeten, 2014).
Monitoring processes From the perspective of management, it is not only to find how the process of the programme going but also to place corrective measures to make sure the programme works and performs at its peak.
Contingency plans The plan works after an unforeseen event happened in an organization so that everyone returns to the operation as fast as they can.
Communication plan It is the plan for stakeholders to know about what are they going to buy, communication channels are mostly used to deliver the information stakeholders want to know.
Key assumptions and risks The risk is an uncertain factor of threat, in case a miss happening happens to archive the activity or the goal.

Question 4

Describe the role of budget and actual financial relating to profit and productivity in an operational plan.

(50-100 words)

For the expansion in future growth, the budget is allocated. the budget is allotted to ensure maximum profit in future products. A plan is used to justify what will be the budget for the operational budget of a particular day or a particular period or product (Vohra & Dhillon, 2014).

Question 5

Explain how to document operational performance. Include a procedure to report performance and types of records that could be used in your answer.

(50-100 words)

We can understand it by the following gives steps:-

1.    Record the performances in the past

2.    Underlining expectations.

3.    Misconduct proof.

4.    Behaviour emphasizing.

5.    Present consequences.

6.    A signature in-person meeting.


Please include your references below:
Bruhn, M., Karlan, D., & Schoar, A. (2018). The impact of consulting services on small and medium enterprises: Evidence from a randomized trial in Mexico. Journal of Political Economy126(2), 635-687

Maduenyi, S., Oke, A. O., Fadeyi, O., & Ajagbe, A. M. (2015). Impact of organisational structure on organisational performance. Nigeria: Thesis Submitted to Covenant University, 354-356.

Spekle, R. F., & Verbeeten, F. H. (2014). The use of performance measurement systems in the public sector: Effects on performance. Management accounting research25(2), 131-146.

Vohra, P. S., & Dhillon, J. S. (2014). Best financial practices lead financial performance of SMEs. International Journal of Accounting and Financial Management Research4(3), 5-16.