BSBOPS501 Manage Business Resources
STUDENT ASSESSMENT BOOKLET
BSB50120 Diploma of Business (Business Operations)
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Student Name: _________________________________________________________
Student ID: ___________________________________________________ |
OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: |
This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBOPS501 Manage business resources
Student must achieve a satisfactory outcome in each of the assessment tasks listed in the table following to be deemed competent in the unit. There is space to record up to three attempts at each assessment task..
A not satisfactory result for any discreet assessment task (after the student has had three (3) attempts), will result in the student being deemed not yet competent.
Assessment Tasks |
Unit Outcome |
Satisfactory (S)
Not satisfactory (NS)Please note (N/A) where further attempts are not required |
Date |
Assessor initials |
Assessment Task 1: Written Questions |
Attempt 1 |
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Attempt 2 |
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Attempt 3 |
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Assessment Task 2: Case Study – Part 1 |
Attempt 1 |
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Attempt 2 |
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Attempt 3 |
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Assessment Task 3: Case Study – Part 2 |
Attempt 1 |
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Attempt 2 |
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Attempt 3 |
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Assessment Task 4: Case Study – Coffee Bar |
Attempt 1 |
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Attempt 2 |
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Attempt 3 |
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Final Assessment Results |
Result (C/NYC) |
BSBOPS501 Manage business resources |
Competent □ Not Yet Competent □ |
Student Name: |
Student ID: |
Qualification: BSB50120 Diploma of Business (Business Operations) |
Does the student wish to appeal the result? □ YES □ NO |
Assessor Name: |
Assessor Signature: |
Date: / / |
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The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.
Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below and keep a note of the due dates for your reference.
Assessment Requirements |
Due date |
1. Written Questions |
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2. Case Study – CFA (Part 1) |
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3. Case Study – CFA (Part 2) |
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4. Case Study – Coffee Bar |
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Agreement by the student |
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Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign
this before you start each assessment task. |
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Have you read and understood what is required of you in terms of assessment? |
¨ Yes |
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Do you agree that the assessment process is clear? |
¨ Yes |
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Do you understand your rights to appeal then decisions made in an assessment?
Do you have any special needs or considerations to be made for this assessment?
If yes, what are they?
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¨ Yes
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- Student Name: ______________________________________________________________________________________________
- Student Signature: _____________________________________________________________ Date: ________________________
- Assessor Name: ______________________________________________________________________________________________
- Assessor Signature: ____________________________________________________________ Date: ________________________
- Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS).
- If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment.
Version control |
Version No. |
Date |
Dept. |
Change |
1.0 |
22/01/21 |
Training |
Original |
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Copyright Statement |
© Copyright Clinton Institute |
Disclaimer
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All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein.
While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein. |
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OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2
Assessment Plan. 4
Contents. 6
Introduction. 7
Assessment Task 1: WRITTEN QUESTIONS.. 14
Assessment Task 2: CASE STUDY – CFA – Part 1 23
Assessment Task 3: CASE STUDY– CFA (Part 2) 41
Assessment Task 4: CASE STUDY– Coffee Bar. 55
Introduction |
Unit code |
Title |
Training Package |
BSBOPS501 |
Manage business resources |
Business Services Training Package |
For further information regarding assessment criteria including-
- Application of unit
- Elements and performance criteria
- Assessment requirements
- Modification History
- Performance Evidence
- Knowledge Evidence
- Assessment Conditions.
Please refer to: https://training.gov.au/Training/Details/BSBOPS501
Understanding Assessment Terminology
Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point.
Discuss/Explain: Clarify or elaborate on the facts. Focus on reasons how and why things happen or a why a particular point is important in the relevant context.
List: Using dot points, list a series of points, steps or stages that relate to the question.
Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.
Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.
Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details.
Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing and creating,
Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience.
Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons.
Plagiarism
While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies.
Plagiarism can take several forms:
- Quoting from a book or an article without acknowledging the source.
- Handing in someone else’s work as your own.
- Stealing and passing off another person’s words or ideas and claiming them as your own.
- Giving incorrect information about the source of a quotation or idea.
- Downloading information from the internet without acknowledging the source.
- Copying a section of a book or article and submitting it as one’s own work.
- Presenting as a new and original idea or produce something which was derived from an existing source.
Referencing Materials
If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included:
- In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something like this:
- “After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).
- Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:
- Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
- It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
- Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
- Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
- Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].
Understanding your results
The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”.
Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.
Assessment outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).
You will be allowed up to two (2) reassessments attempts to complete each task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission.
There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomes located on the reverse of the first page Cover sheet of this Student Assessment Booklet..
Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet.)
Results legend
C |
Competent |
You have successfully completed unit and met the minimum
competency criteria and demonstrated the required skills and knowledge.
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NYC |
Not Yet Competent |
You have not met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent.
Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit. You will receive a “NYC” and have to re-enrol in the unit.
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S |
Satisfactory |
Individual assessment/question is satisfactory. |
NYS |
Not Satisfactory |
Individual has not yet achieved a satisfactory result for a specific assessment activity |
Assessment attempts and resubmissions
You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit.
Resubmission
You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts.
Timeframe
You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you.
Records
The Assessment Task Cover Sheet at the start of each assessment activity, includes a space to record the details of any re-attempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide.
Assessment task cover sheet
At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student details on each cover Sheet and make sure you sign the student declaration.
Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet.
Assessment appeals
You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook.
Note that the Overall Unit – Record of Assessment Outcomes contains a section which says “Does the student wish to appeal the result? □ YES □ NO”
Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary.
Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBOPS501 Manage business resources
About your assessments
There are four (4) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.
Assessment Task |
About this task |
Assessment Task 1: Written Questions |
You must correctly answer all ten (10) questions to show that they understand the knowledge required of this unit. |
Evidence Required
· All completed questions. |
Assessment Task 2: Case Study – CFA
(Part 1) |
You are required to demonstrate their ability to comprise bid information, develop a resource plan and monitoring of project. |
Evidence Required
· Activity 1: Resource Bid Information
· Activity 2: CFA Resource Plan
· Activity 3: Written Project Report |
Assessment Task 3: Case Study – CFA
(Part 2) |
You are required to demonstrate your ability to develop a resource plan and monitoring of project. |
Evidence Required
· Activity 1: Second CFA Resource Plan
· Activity 2: Written Project Report |
Assessment Task 4: Case Study – Coffee Bar
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You are required to demonstrate your ability to develop a resource plan and monitoring of project. |
Evidence Required
· Activity 1: MCB Resource Plan
· Activity 2: Written Project Report |
How to submit your assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submitting your work can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you.
ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 1 |
Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.
Student Name |
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Student ID |
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Date of submission |
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Course / Qualification |
BSB50120 Diploma of Business (Business Operations) |
Unit(s) |
BSBOPS501 Manage business resources |
Student declaration
I <Insert your name>__________________________________________declare that this is my own work and:
□ None of this work has been completed by any other person.
□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature: ___________________________________________________________________________________________
Assessor to complete |
Assessment requirements |
Satisfactory/
Not satisfactory |
Attempt
(pls circle) |
Written questions completed |
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1 2 3 |
Overall Outcome for Assessment Task 1: |
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ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.
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Assessor Signature: ………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ______________________________________________________________________________________________
Authenticity Check |
Student Name: |
Student ID: |
Unit of Competency: BSBOPS501 Manage business resources |
Assessor Use Only |
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):
¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.
¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment. |
Assessor Signature: |
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Date checked: |
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Assessment Task 1: WRITTEN QUESTIONS |
Task summary:
You are required to answer all ten (10) questions correctly in this task.
You will have two (2) hours to complete this assessment.
Resources and equipment required to complete this task
- Student Leaner Guide for this Unit
- Computer
- Access to the Internet
Note: Clinton Institute provides students with access to a computer and internet
When and where do I complete this task?
This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.
What do I need to submit and Do?
What do you need to do? |
What evidence is required? |
Answer all ten (10) questions. |
You will need to submit your answers to all ten (10) questions. |
Decision Making Rules
Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.
What happens if I get something wrong?
If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.
Instructions
- This is an open book assessment – you can use your learning materials as reference.
- You need to answer all questions correctly
- You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
- If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.
Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.
Assessment Task 1: Written Questions
Question 1
List below four (4) legislative and regulatory requirements, relevant to managing business resources.
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Financial regulation laws
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2 |
Tax laws
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Interstate commerce laws
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Intellectual property laws (Bellouard, et al., 2012).
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Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory |
Question 2
Resource Planning is an important requirement of any business, and ensures it has the required resources to meet its objectives. Outline each of the following Resource Plan Contents.
Resource Plan Content |
Outline of Resource Plan Content |
Acquisition and allocation of resources |
Once we get the essentials in line, we require beginning describing the project and evaluating the resources essential for moving the project onward.
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Timelines and the relationship to business strategies |
The timeline and the relationship to the strategies of business create the milestone of the plan of business – the number of staff, locations, targets of sales, probable bet revenue and some other objectives.
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Contingency plans and processes |
1. Innovate and make the list of main risks
2. Arrange the risks
3. Gather and identify the resources
4. Begin creating the plans of contingency for each event
5. Discuss the plan with the team
6. Reconsider the plan.
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Costs and budgets |
It outlines the provision of estimation of cost to the estimated components of the project that need definite resources (Bellouard, et al., 2012).
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Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory |
Question 3
Outline below two (2) resource acquisition processes
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Firstly define the project accurately. |
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Then find the necessary resource and then allocate those resources for meeting the requirements (Bellouard, et al., 2012). |
Outcome for Question 3: □ Satisfactory OR □ Not yet satisfactory |
Question 4
Outline how you would manage finances, including project budgets
The following strategies are there to manage finances involving budgets of the project:
1. Understanding the wants and needs of the stakeholders
2. Identify when the situations have changed
3. Keep the project stakeholders informed about everything
4. Exactly manage and identify change
5. Develop accurate key performance indicators
6. Reconsider, evaluate, re-forecast (Farrar & Worden, 2012). |
Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory |
Question 5
Outline below two (2) potential resource allocation review procedures
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Know the scope – Before we could allocate the resource and direct them all, we must describe the project scope we are operating on.
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Classify resources – We are aware of the project goals, tasks and scope for the project required being on accurate time and as per the approved budget, now we must gather all the resources (Farrar & Worden, 2012).
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Outcome for Question 5: □ Satisfactory OR □ Not yet satisfactory |
Question 6
What are objectives of a business Unit?
The objectives are something that the organization of business needs to obtain over a particular time. These might be for earning profit for development and growth, for giving a better quality of goods to the consumers, for protecting the environment.
The objectives include:
1. Organic
2. Social
3. Strategic
4. National
5. Human
6. Economic (Laffan & Lindner, 2014).
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Outcome for Question 6: □ Satisfactory OR □ Not yet satisfactory |
Question 7
Identify below three (3) typical risks associated with managing business resources and a risk management strategy for each
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Typical Risk with Managing Business Resources & Mitigation Strategy |
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Risk Economic Risk
Mitigation strategy To mitigate this risk save money as much as you can for maintaining the steady flow of cash. Operate the business with a slender budget with very low overhead by all cycles of the economy as a section of the plan of business (Laffan & Lindner, 2014).
□ Satisfactory OR □ Not yet satisfactory |
2 |
Risk Compliance Risk
Mitigation strategy Stay vigilant in the following compliance through joining the organization of industry, daily review the agency information of government.
□ Satisfactory OR □ Not yet satisfactory |
3 |
Risk Financial risk
Mitigation strategy Making some adjustments to the plan of business can help in avoiding harming the flow of cash or creating some unlikely loss (Laffan & Lindner, 2014).
□ Satisfactory OR □ Not yet satisfactory |
Outcome for Question 7: □ Satisfactory OR □ Not yet satisfactory |
Question 8
Identify below two (2) procedures for risk management, including requirements for the considerations of potential changes in government priorities
1 |
Risk analysis – It includes establishing the risk understanding and giving the input to the evaluation of risk and to the decisions on whether the risks are required to be preserved, on the accurate treatment techniques of risk.
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2 |
Risk evaluation – The main objective of this is for assisting in decision making, as per the results of analysis of risk about which need treatment of risk and the precedence for the implementation of treatment (Kane, 2012).
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Outcome for Question 8: □ Satisfactory OR □ Not yet satisfactory |
Question 9
List below the five (5) key elements required to monitor usage of both physical and human resources
1 |
Percentage of the staff trained in the policies of the company
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2 |
Competitiveness of salary or wages
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3 |
Pay gap as per gender
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4 |
Number of the initiatives of diversity
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5 |
Rate of diversity or demographics of employees (Kane, 2012).
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Outcome for Question 9: □ Satisfactory OR □ Not yet satisfactory |
Question 10
Outline below two (2) sources of information required to monitor usage of both physical and human resources
Resource Type |
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Information Required to Monitor Usage of Resource |
Physical Resources |
1 |
Data of organization |
2 |
Managers of the organization |
Human Resources |
1 |
Information from managers |
2 |
Top management (Kane, 2012). |
Outcome for Question 10: □ Satisfactory OR □ Not yet satisfactory |
**** END OF ASSESSMENT TASK 1 ****
What do I need to hand in for this task? |
Have I completed this? |
Your answers to each question |
o |
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2 |
Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.
Student Name |
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Student ID |
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Date of submission |
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Course / Qualification |
BSB50120 Diploma of Business (Business Operations) |
Unit(s) |
BSBOPS501 Manage business resources |
Student declaration
I <Insert your name>__________________________________________declare that this is my own work and:
□ None of this work has been completed by any other person.
□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature: ___________________________________________________________________________________________
Assessor to complete |
Assessment requirements |
Satisfactory/
Not satisfactory |
Attempt
(pls circle) |
Activity 1: Completed Resource Bid Information |
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1 2 3 |
Activity 2:Developed CFA Resource Plan |
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1 2 3 |
Activity 3: Completed Written Project Report |
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1 2 3 |
Overall Outcome for Assessment Task 2: |
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ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ______________________________________________________________________________________________
Authenticity Check |
Student Name: |
Student ID: |
Unit of Competency: BSBOPS501 Manage business resources |
Assessor Use Only |
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):
¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.
¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment. |
Assessor Signature: |
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Date checked: |
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Assessment Task 2: CASE STUDY – CFA – Part 1 |
Task summary:
This assessment task is in three (3) parts.
o Activity 1: You are required to complete Resource Bid Information
o Activity 2: You are required to develop a Resource Plan
o Activity 3: You are required to develop a written Project Report
- You will have six (6) hours to complete this assessment, which may be undertaken in more than one session.
Resources and equipment required to complete this assessment
- Computer and Microsoft Office/ Email
- Access to the internet
- Meeting space
Note: Clinton Institute will provide all the forementioned to complete this assessment
When and where do I complete this task?
This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment. , which may be undertaken in more than one session.
What do I need to submit and Do?
What do you need to do? |
What evidence is required? |
Activity 1: Complete resource bid information |
Completed Resource Bid Information |
Activity 2: Develop a Resource Plan |
Completed Resource Plan |
Activity 3: Develop a written Project Report |
Completed Written Project Report |
Decision Making Rules
Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.
What happens if I get something wrong?
If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.
Assessment Task 2: Case Study – CFA (Part 1)
Students Instructions:
Case Study – Background Information
You’re employed at Custom Fit-outs Australia (CFA) as the Operational Manager. CFA have an establish reputation and well-known brand. CFA is an ISO accredited company and has been ISO accredited for over ten (10) years.
The Victorian Government has just released a Tender for the commission of one hundred (100) fully equipped self-contained vehicles to accommodate emergency serviceman during bushfires and other state of emergency responses, providing on-site accommodation at established base camps. These vehicles must be small enough to travel on small country roads, which buses and large vehicles cannot access.
Vehicle Requirements
· Sleep a minimum of two (2) individuals
· On board water tank
· Kitchen with stove top, refrigerator and sink
· Toilet and shower
· Hot water service
· Storage for personal items
· Satellite navigation and tracking equipment
Specified timeframe on the Tender, for the delivery of the required one hundred (100) vehicles is twelve (12) months.
You have discussed the potential opportunity with Mike Downer, the company CEO, who is keen to submit a bid for the Tender.
A meeting is held with all the relevant stakeholders to discuss the opportunity in more details.
During the meeting, the nature and level of resources required was determined as followed:
· This project would need to be established as a separate business unit within CKA
· This business unit will need to be over and above CFA current budget and KPI’s
· Agreed contingency budget of 5% to be built into the overall project budget
· CEO has requested an additional 20% profit margin on total project
· Need to acquire external expertise to develop the Tender for submission
· Need to identify opportunities to share resources across the business unit within CFA
· Additional resources to meet the twelve (12) month timeframe will need to be attained
· Project budget will need to be established to determine resource requirements and identify bid value (Proposed costs)
· Need to identify benefits CFA can offer the Victorian Government over potential competitors |
Note: To assist you in completion of this assessment task you may like to access the following:
Activity 1
Develop Resource Bid Information
Further Case Study Information
Following the meeting, the Assembly and Fit-out team have done some research, and determined that purchasing vans and then customising the fit-out will be that most cost effective and efficient way to fulfil the government tender.
The Assembly and Fit-out Manager, David White has an established network with the fleet manager at Ford Australia, who has provided CFA with an exclusive written quote for one hundred (100) Ford Transit vehicles for $5,000,000.00, being only $50,000.00 each (including GST) dive away and includes one (1) years free registration. This is a total saving of $6,717.00 on RRP plus registration of up to $835.90 on each vehicle.
Part of the quote also allows staged delivery over the next twelve (12) months (As required) to be able to offer the client a completed staged delivery throughout the year, with registration commencing only once client takes delivery.
Ford Transit – Vehicle Specifications:
· Engine 2.0 litre, 4-cylinder turbo.
· 6- speed Automatic transmission
· Fuel use: L/100Km
· Power: 125KW at 3500rpm
The Design team has developed a custom design fit-out which meets all the clients’ requirements including two (2) single fold away beds or one (1) queen bed and a collapsible table for $8,450.00 plus GST on materials and part for the following design (Excluding labour costs):
It has been identified that a large corner of the factory in Dandenong is currently not being used, and will be allocated to this project if the event of successful tender bid. This will be an added benefit as this overhead will be absorbed by CFA and not added as a budgeted project expense.
It has been determined that an additional three (3) full-time staff will need to be acquired on a twelve-month contract to meet the resource demand, to enable delivery of the required one hundred (100) vehicles within twelve (12) months. It is estimated each new contractor will cost approx. $85,000.00 including training time and superannuation.
An external expert with a 98% success rate in writing tenders has been engaged for $20,000.00 including GST. In order to provide the Tender writer with all information to be able to write the tender, you have been asked to develop a draft resource bid, outlining all the information we have so far. |
Use the information in the Case Study to develop Resource Bid Information for the Tender Writer.
Analyse the project resource requirements to identify the proposed costs and benefits, using the template following. (Template also available as a separate document in soft copy on request).
Project Resources Bid Information |
|
Project Name: |
Tender of 100 self-equipped vehicles |
|
Project Description: |
The Victorian government has released a tender for the commission of 100 hundred self-equipped vehicles to CFA company (Pierre, 2014). |
|
A. Cost of Project Resources |
|
Vehicle Purchase |
$5,000,000.00 |
|
Custom Fit-out Materials |
$50,000 |
|
Materials GST |
$250 |
|
HR Resources |
$250 |
|
Sub-Total Project Expenses |
$6,050,000 |
|
5% Contingency Value |
$25000 |
|
Sub-Total Project Expenses with contingency |
$30,000 |
|
20% Profit Margin on Project |
$50,000 |
|
Expert Tender Writer |
$45,000 |
|
Total tender bid value |
$5,000,000 |
|
Total Unit Cost to client |
$7,000,000 |
|
B. Benefits of CFA |
|
List three (3) benefits CFA offers in this project.
|
1 |
They can large profits from this tender
|
|
2 |
The Victorian Government will provide them with big offers in future
|
|
3 |
By completing this project, CFA’s reputation will be increased in the market (Pierre, 2014).
|
|
Identify five (5) opportunities to share resources across business units within the organisation |
1 |
Earning more profits
|
|
2 |
To complete the tender in the given duration
|
|
3 |
To complete the tender under the planned budget
|
|
4 |
To avoid the risk in completing the tender
|
|
5 |
To make the vehicles as per the given brief (Pierre, 2014).
|
|
C. Internal Resourcing Capacity & External Resources Requirements |
|
Internal Resourcing Capacity & External Resources Requirements |
List of Internal Resource Capacity
List a minimum of three (3) |
1 |
Funds
|
|
2 |
Volunteers
|
|
3 |
Equipment and tools
|
|
List of external Resources Required
List a minimum of three (3) |
1 |
Badges of security
|
|
2 |
Computers
|
|
3 |
Cell phones (Pierre, 2014).
|
|
|
|
|
|
|
|
Activity 2
Further Case Study Information
The Tender submission was a success and CFA was awarded the contract to provide the Victorian Government with one hundred (100) fully equipped self-contained vehicles to accommodate emergency serviceman during bushfires and other state of emergency responses, providing on-site accommodation at established base camps, over the next twelve (12) months.
As the Operations Manager you are required to develop a Resource Plan (V1.0) for the project over the next 12 – months to ensure the project runs to schedule as planned.
Additional Resource Plan information:
· Document ID: VGT/1234A
· Document Owner: CFA Operations Manager
· Date of Issue: Date created/ completed
· File Name: Resource Plan VGT/1234A
· Once completed the document will need to be approved by the project team: CEO (Project Sponsor), Assembly & Fit-out Manager (Procurement Manager) & Operations Manager (Project Manager)
|
Develop a Resource Plan
Use the information in the Case Study, to develop a Resource Plan using the template following. (Template also available as a separate document in soft copy on request):
<Project Name>
|
RESOURCE PLAN |
|
Version: <Version Number> |
- Document Control
.
Document Information
Document ID |
VGT/1234A |
Document Owner |
CFA Operations Manager
|
Issue Date |
20-02-2022 |
Last Saved Date |
06-03-2022 |
File Name |
Resource Plan VGT/1234A |
- Document History
Insert the document version number and associated information.
Version |
Issue Date |
Changes |
VGT/1234A |
20-02-2022
|
They implement the back plan of this project.
|
- Document Approval
Insert the document approval information.
Project Team Role |
Name |
Signature |
Date |
CFA Operations Manager
|
Jack |
|
20-02-2022 |
CFA sales manager |
Max |
|
20-02-2022 |
CFA marketing manager |
Sarah |
|
20-02-2022 |
- Resources Allocated
Insert the information on the resources that will be required to deliver the project.
Resource |
Acquisition and Allocation of Resources |
Project Team |
CFA members |
Project Staff |
Sales, operation, and marketing manager |
Customer Support |
Customerhelpline@au.in |
Facilities |
Operations,sales,and marketing |
Equipment |
Tools, and types of equipment |
Software Tools
Must include a system for monitoring resource usage |
Cameras, recorder, equipment, and tools.
Manufacturing types of equipment, and the machines, electrition
High-level mechanics, and engineers.
Plan report and the resource plan data to calculate the estimation of the project budget. |
Other |
Marketing information and other sources. |
- Procedures for evaluation of resource allocation
Insert two (2) procedures for evaluating resource allocation, that will be used to ensure resource allocation is efficient and maximizes productivity.
Evaluation Procedure #1 |
The organization that is needed to increase their productivity in the market and for this, they have to allocate the location and start the productivity of the company in the market to build their project.
|
Evaluation Procedure #2 |
After allocation, they have to start the work and the productivity and implement the work and the teammates according to the work requirements.
|
- Procedures to review resource allocation against business unit objectives
Insert two (2) procedures to review resource allocation, in the event the evaluation procedures determine that efficiency and maximum productivity is not being maintained.
Review of Resources Allocation Procedure #1 |
Before the project started they have to check all the pieces of equipment and the tools and check their working capacity.
|
Review of Resources Allocation Procedure #2 |
In the second resources plan, they have to confirm all the details and the resources places to start the project on time.
|
- Project Timeline
Identify project activities to be undertaken over the project period of twelve (12) months, ensuring 100 vehicles are completed in that period.
Project Activity Description |
Project Duration in Months |
Prior to Project commencement |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
10 |
11 |
12 |
Implement the project plan in the market. |
|
* |
|
|
|
|
|
|
|
|
|
|
|
Development the project team |
|
|
* |
|
|
|
|
|
|
|
|
|
|
Divide the teammates according to department |
|
|
|
|
* |
|
|
|
|
|
|
|
|
- Risk Management
Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks
Likelihood |
Consequence |
|
Minor |
Moderate |
Significant |
Major |
Catastrophic |
1 |
2 |
3 |
4 |
5 |
Rare |
1 |
1 |
2 |
3 |
4 |
5 |
Unlikely |
2 |
1 |
4 |
6 |
8 |
10 |
Moderate |
3 |
1 |
6 |
9 |
12 |
15 |
Likely |
4 |
1 |
8 |
12 |
16 |
20 |
Almost Certain |
5 |
1 |
10 |
15 |
20 |
25 |
# |
Identified Potential Risk
Identify potential risk below |
Likelihood
(1-5) |
Consequence
(1-5) |
Risk Rating
(1-25) |
Strategy to Treat Potential Risk
Identify a strategy to eliminate or mitigate potential risk |
1 |
Tools and the failure of the equipment
|
4 |
4 |
15 |
They have to arrange the tools and the equipment more for the backup option. |
2 |
Funds unavailable
|
5 |
5 |
25 |
If they will not get the required fund amount then their project will get fail and there might be the chance they would not be able to do start the project on time. |
3 |
Unavailable team members
|
5 |
4 |
20 |
If the team members or the staff members are not there on time then this will cost a huge loss to the company. |
4 |
Unavailable to complete the tender on time
|
5 |
4 |
10 |
If the company was unable to complete the tender on time then there might be a chance they have to face a huge crisis in the market from their competitors. |
5 |
Cyber risk
|
5 |
5 |
20 |
If the company project has may cause cyber crime and they will have to face cyber risks because of this their all data may get a leak and because of this they have to get a cyber risk team in their organization (Zhang et al., 2020). |
- Contingency Plans
Develop contingency plans for each of the following potential project issues.
Contingency Scenario |
Outline Contingency Plan |
Fail to acquire the additional required skills before project commencement. |
There might be chances that the project can be failed and for securing it they have to put some other kinds of skills and the additional level of skills to make their project great. According to the contingency requirement and the plan demand, they have to show their great skills in the organization to make the project work and be worth it (Wang, et al., 2020).
|
Ford (Vehicle Supplier) fails to deliver vehicles on time and hold up project production/ scheduled timeframes |
If the vehicle supplier of the ford organization is unable to deliver their goods on time then this may cause the bad reputation of the company and the late delivery sign of the company’s inappropriate working policy. If they provide the late service to the project team of the ford organization then this will slow down the production of the vehicle in the market and because of this, the competition level in the market will be increased, and ford company has to face it (Wang, et al., 2020).
|
CFA’s main business grows and needs the factory space, allocated to the project for assembly. |
If the main business of the CFA grows so based on this the company has to make the contingency plan in which they have to make and build the company factory space, the location of the organization, and how they have to assemble the project allocation. Space is required by the organization for their growing business development and they have to check all the other equipment, tools, and resources available in the market to make the plan into reality (Zhang et al., 2020).
|
- Costs and Budget
Develop project budget estimates for each of the following project expense areas:
Project Budget |
Project Expenses |
Expense Value |
Vehicle Purchase |
$5,000,000.00 |
Custom Fit-out Materials |
$50,000 |
Materials GST |
$250 |
HR Resources |
$250 |
Sub-Total Project Expenses |
$6,050,000 |
5% Contingency Value |
$25000 |
Total Project Budget |
$ 11,125,5000 |
Activity 3
Monitoring of Project and Write Project Report
Further Case Study Information
The Resource Plan you developed in Activity 2, has been approved by required stakeholders.
You immediately implement the Resource Plan and related processes as required to ensure the project commencing is efficient and well organised.
*******************
One (1) Month Since Project Commencement
Three (3) skilled contract staff were appointed, and undertook training and guidance by one (1) of CFA senior assembly and fit-out team members.
Vehicle fit-out production has commenced, however the senior assembly and fit-out team member, who is very quick, has completed three (3) vehicles on his own in this period, on top of training the three (3) new staff members.
Assembly & Fit-out (A&FO) staff |
Vehicles Completed in the first (1st) Month |
Senior A&FO (Trainer) |
3 |
New Contractor A&FO #1 |
2 |
New Contractor A&FO #1 |
New Contractor A&FO #1 |
The senior assembly and fit-out team member, is scheduled to return to his regular duties at the end of the week, having fully trained the new project team members.
The client is very happy with the standard of work, but expressed fears that CFA may be in potential danger of not meeting the 100 vehicle requirement within the next 11 months, as CFA has only delivered five (5) vehicles to date.
To maintain 100 completed vehicles within twelve (12) months, CFA needs to average 8.3 completed vehicles each month.
Current Project Spend
Vehicle Purchase |
$250,000.00 |
Fit-out materials |
$42,250.00 |
HR Resources |
$18,000.00 |
|
Monitoring of Project and Write Project Report
Use the information in the case study to write a Project Progress Report to the project team, using the template following. (Template also available as a separate document in soft copy on request)
This page intentionally blank
Project Report |
Report To: |
General Manager |
Report By: |
Manager |
Monitoring of Project Deliverables |
Monthly Deliverable Target
List the number of vehicles to be completed in the first month according to your Resource Plan from Activity 2. |
5 vehicles |
Actual Monthly Deliverables Achieved |
Five (5) |
Outcome/ Assessment of Monthly Target
Assess if the actual completed vehicles are on-track, behind or ahead according to your resource Plan from Activity 2. |
5 vehicles are completed in a month but the CFA has to make 95 vehicles in the upcoming 11 months (Pierre, 2014). |
Monitoring of Project Budget |
Monthly Budget Amount
Outline the first month budget, according to your Resource Plan (budget) from Activity 2. |
$40,000 |
Actual Project Spend |
$310,250
|
Outcome/ Assessment of Monthly Budget
Assess if the actual project costs are on-track, Under budget or over budget according to your resource Plan (budget) from Activity 2. |
The budget has gone further than it was planned. Now the CFA company has to adjust their budget to make the remaining vehicles (Pierre, 2014). |
Recommendations |
Suggested Recommendations
List a minimum of two (2) improvements to work practices for the efficient use of resources |
The workers should use the given resources efficiently to maintain the budget of the project.
|
The management must review the usage of resources at every time so that they have information that how much resource is remaining (Pierre, 2014).
|
|
|
|
**** END OF ASSESSMENT TASK 2 ****
What do I need to hand in for this task? |
Have I completed this? |
Activity 1: Completed Resource Bid Information |
o |
Activity 2: Completed Resource Plan |
o |
Activity 3: Completed Project Report |
o |
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3 |
Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.
Student Name |
|
Student ID |
|
Date of submission |
|
Course / Qualification |
BSB50120 Diploma of Business (Business Operations) |
Unit(s) |
BSBOPS501 Manage business resources |
Student declaration
I <Insert your name>__________________________________________declare that this is my own work and:
□ None of this work has been completed by any other person.
□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature: ___________________________________________________________________________________________
Assessor to complete |
Assessment requirements |
Satisfactory/
Not satisfactory |
Attempt
(pls circle) |
Activity 1: Develop a Second Resource Plan |
|
1 2 3 |
Activity 2: Develop a Written Project Report |
|
1 2 3 |
Overall Outcome for Assessment Task 3: |
|
|
ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ______________________________________________________________________________________________
Authenticity Check |
Student Name: |
Student ID: |
Unit of Competency: BSBOPS501 Manage business resources |
Assessor Use Only |
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):
¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.
¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment. |
Assessor Signature: |
|
Date checked: |
|
Assessment Task 3: CASE STUDY– CFA (Part 2) |
Task summary:
This assessment task is in two (2) activities.
- Activity 1: You are required to develop a second Resource Plan
- Activity 2: You are required to develop a written Project Report
You will have three (3) hours to complete this assessment, which may be undertaken in more than one session.
Resources and equipment required to complete this assessment
- Student Leaner Guide for this Unit
- Computer
- Access to the Internet
Note: Clinton Institute provides students with access to a computer and internet
When and where do I complete this task?
This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.
What do I need to submit and do?
What you need to do: |
What evidence is required: |
Activity 1: Develop a second Resource Plan |
Completed Resource Plan |
Activity 2: Monitor performance and develop a Project Report |
Completed Project Report |
Decision Making Rules
Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.
What happens if I get something wrong?
If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.
Assessment Task 3: Case Study – CFA (Part 2)
Students Instructions:
Case Study Background Information
It’s eight (8) months into the VGT project and the project is ahead of schedule.
The client is very happy with the quality and progress CFA has delivered.
The client has now asked you if CFA would consider providing them with custom canvas awnings, for all one hundred (100) Vehicles. The client is prepared to wait four (4) months before commencing the new project.
You have discussed the potential opportunity with the CEO who is keen to keep the client happy and continue to build a professional rapport with the client for further tenders.
Project Objectives Communicated by the Client
· Design custom canvas awning/ room for accommodation vehicles
· Erectable awning room must feature walls, ventilation and a waterproof ceiling: 2.5m x 2.5m
You hold a meeting to consult with stakeholders/ project team to determine the nature and level of resources required to achieve the project objectives.
During the meeting, the nature and level of resources required was determined as followed:
· It has been identified that CFA already has a canvas awning erectable room in its current product range with meets the clients’ objectives
· As the current project is running ahead of schedule, it has been suggested that CFA retains one of the contractor beyond the twelve (12) months and extends they contract by one (1) month, to put the awning together.
· The awning canvas is currently supplied by an overseas supplier, and delivered to CFA fully machined. Once delivered to CFA, all that needs to be done, is band the awning canvas, and construct the awning poles by cutting the material to size and fitting fastening, joins and stops.
· This awning is currently listed for RRP of $539.00 plus GST of with a profit margin of 50%
Additional Recourse Plan information:
· Document ID: VGT/1235B
· Document Owner: CFA Operations Manager
· Date of Issue: Date created/ completed
· File Name: Resource Plan VGT/1235B
· Once completed the document will need to be approved by the project team: CEO (Project Sponsor), Assembly & Fit-out Manager (Procurement Manager) & Operations Manager (Project Manager)
|
Note: To assist you in completion of this assessment task you may like to access the following:
Activity 1
Develop a Second Resource Plan
Further Case Study Background Information
The client has agreed to the price of $539.00 plus GST for each unit. Total contract value of $59,290 inclusive of GST, to be delivery one (1) month post completion of the other contract.
|
Use the information in this Case Study, to develop a Resource Plan using the template following. (Template also available as a separate document in soft copy on request)
<VGT Project> |
RESOURCE PLAN #2 |
|
Version: 1.0 |
- Document Control
Document Information
Document ID |
VGT/1235B |
Document Owner |
CFA Operations Manager |
Issue Date |
01-03-2022 |
Last Saved Date |
05-02-2022 |
File Name |
Resource Plan VGT/1235B |
- Document History
Version |
Issue Date |
Changes |
1.0 |
01-03-2022 |
Changes made in Title pages |
- Document Approval
Project Team Role |
Name |
Signature |
Date |
Sponsor of Overall Project |
John |
John |
01-03-2022 |
Project Grouping reviewed |
Michael |
Michael |
01-03-2022 |
Project Office Manager |
Henry |
Henry |
01-03-2022 |
- Resources Allocated
Insert the information on the resources that will be required to deliver the project.
Resource |
Acquisition and Allocation of Resources |
Project Team |
Following members included in the Project –
1. Team Members of project
2. Staff Members of the organization.
3. Suppliers and Providers.
4. Board Members
5. CEO
6. Operations Manager |
Project Staff |
Operations Manager and Operations Associate |
Customer Support |
Customer support is providing to all the customers of the organization and customer handling team. |
Facilities |
Facilities provide to staff members and the clients is to getting ready the vehicle which is used by the Victorian government in the project of emergency and there are facilities included accommodation facilities. |
Equipment |
Equipment used here is Vehicle in the project. |
Software Tools
Must include a system for monitoring resource usage |
Software tools included in the project such as antivirus software which keep all the data safe, accommodation software which will be provided in vehicles, so that clients can use all the facilities, canvas can be used. |
Other |
Others include the awning canvas currently supplied by an overseas supplier |
- Project Timeline
Identify project activities to be undertaken over the project period of one (1) months, ensuring 100 awnings are completed in that period.
Project Activity Description |
Project Duration in Weeks |
1 |
2 |
3 |
4 |
Identified that CFA already has a canvas awning erectable room |
|
This week |
|
|
The awning canvas is currently supplied by an overseas supplier
|
|
|
This week |
|
- Risk Management
Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks
Likelihood |
Consequence |
|
Minor |
Moderate |
Significant |
Major |
Catastrophic |
1 |
2 |
3 |
4 |
5 |
Rare |
1 |
1 |
2 |
3 |
4 |
5 |
Unlikely |
2 |
1 |
4 |
6 |
8 |
10 |
Moderate |
3 |
1 |
6 |
9 |
12 |
15 |
Likely |
4 |
1 |
8 |
12 |
16 |
20 |
Almost Certain |
5 |
1 |
10 |
15 |
20 |
25 |
# |
Identified Potential Risk
Identify potential risk below |
Likelihood
(1-5) |
Consequence
(1-5) |
Risk Rating
(1-25) |
Strategy to Treat Potential Risk
Identify a strategy to eliminate or mitigate potential risk |
1 |
Objectives not achieved
|
2 |
3 |
6 |
Communication must be proper to achieve objectives (Kerzner, et al., 2019). |
2 |
Cost decided has been increased
|
3 |
4 |
12 |
Allocation of resources done properly so that there is proper utilization of resources |
3 |
room for accommodation vehicles is not created and achieved
|
4 |
4 |
20 |
Allocation done properly. |
4 |
Employees not understand the objectives which achieved properly
|
3 |
4 |
12 |
Provide training to employees so that performance of employees achieved (Kerzner, et al., 2019). |
- Contingency Plans
Develop contingency plans for each of the following potential project issues.
Contingency Scenario |
Outline Contingency Plan |
Contract staff are not prepared to extend their contract for the required additional month |
The contingency plan prepared here is that expenses are recorded separately for the risks identified in the organization and ensure that all the risks are recorded and the amount that is kept in the contingency plan is only 10% of the profit. |
Overseas supplier fails to deliver materials on time and hold up project production/ scheduled timeframes |
If the overseas suppliers fail to provide materials on time, then have the contact with another supplier who can provide materials at the same cost whether its of low quality or the same quality but the materials must be accessed on time. |
- Costs and Budget
Develop project budget estimates for each of the following project expense areas:
Project Budget |
Project Expenses |
Expense Value |
Awning materials |
$15,000 |
HR Resources |
$10,000 |
50% Profit Margin on Project |
$5,000 |
GST |
$1,000 |
Total Project Budget |
$31,000 |
Activity 2
Monitoring of Project and Write Project Report
Further Case Study Information
The Resource Plan you developed in Activity 1, has been approved by required stakeholders.
You immediately implement the Resource Plan and related processes as required to ensure the project commencing is efficient and well organised.
You ordered and paid for all the required materials for the awning construction from the overseas supplier to ensure there were no hold ups.
One (1) of the skilled contract staff were retained for an agreed additional month.
Awning materials were delivered and ready for assembly.
*******************
Project Commencement
One (1) of the skilled contract staff were retained for an agreed additional month.
Its 10.00am on Monday morning and the skilled contractor has not turned up for work as yet.
Friday – Week One (1)
The contractor who agreed to extend his contract has not turned up to work all week, with no communication or explanation. You have attempted to contact he on numerous occasions, but his phone just rings out and your messages are not being returned. In fear of his welfare you contact the emergency contract details on his employment form. Both number provided are disconnected.
Assembly & Fit-out (A&FO) staff |
Awnings Completed in the first (1st) Week |
Contractor A&FO #1 |
0 |
Current Project Spend
Materials Purchased |
$20,283.34 |
HR Resources |
$0 |
|
Monitoring of Project and Write Project Report
Use the information in the case study to write a Project Progress Report, to the project team, using the template following. (Template also available as a separate document in soft copy on request)
Project Report #2 |
Report To: |
CEO |
Report By: |
Operations Manager |
Monitoring of Project Deliverables |
Weekly Deliverable Target
List the number of awnings to be completed in the first week according to your Resource Plan from Activity 1. |
Number of awnings to be completed in the first week are such as –
1. First is accommodation must be given in the vehicles.
2. Awning Campus must be established (Hussein, et al., 2018).
3. Skilled contract staff must be hired for the additional report of the organization. |
Actual Weekly Deliverables Achieved |
Zero (0) |
Outcome/ Assessment of Weekly Target
Assess if the actual completed awnings are on-track, behind or ahead according to your resource Plan from Activity 1. |
Outcome of the weekly target is that objectives are achieved in the organization, and Awning materials were delivered and ready for assembly, and it ensure that all the materials are used properly and communicated effectively and efficiently (Hussein, et al., 2018). |
Monitoring of Project Budget |
Weekly Budget Amount
Outline the first week’s budget, according to your Resource Plan (budget) from Activity 1. |
Monitoring of Project Budget is around $50,0000, and the first week budget is approximately that is $5,000 and it will be different in different weeks. |
Actual Project Spend |
Actual Project Spend is $55,000. |
Outcome/ Assessment of Weekly Budget
Assess if the actual project costs are on-track, Under budget or over budget according to your resource Plan (budget) from Activity 1. |
Outcome of weekly budget is that it has been achieved and it achieve by ensuring that targets are achieved, and there was not much extending of resources. |
Recommendations |
Suggested Recommendations
List a minimum of two (2) improvements to work practices for the efficient use of resources |
Recommendations include –
1. Contract must be signed with the staff members to ensure that project is delivered on time for the additional month. |
2. required materials for the awning construction from the overseas supplier to ensure there were no hold ups. |
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****END OF ASSESSMENT TASK 3****
What do I need to hand in for this task? |
Have I completed this? |
Activity 1: Second CFA Resource Plan |
o |
Activity 2: Written Project Report |
o |
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4 |
Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.
Student Name |
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Student ID |
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Date of submission |
|
Course / Qualification |
BSB50120 Diploma of Business (Business Operations) |
Unit(s) |
BSBOPS501 Manage business resources |
Student declaration
I <Insert your name>__________________________________________declare that this is my own work and:
□ None of this work has been completed by any other person.
□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature: ___________________________________________________________________________________________
Assessor to complete |
Assessment requirements |
Satisfactory/
Not satisfactory |
Attempt
(pls circle) |
Activity 1: Develop a Resource Plan |
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1 2 3 |
Activity 2: Develop a Written Project Report |
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1 2 3 |
Overall Outcome for Assessment Task 4: |
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ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
____________________________________________________________________________________________________________
Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name: ______________________________________________________________________________________________
Authenticity Check |
Student Name: |
Student ID: |
Unit of Competency: BSBOPS501 Manage business resources |
Assessor Use Only |
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following):
¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work.
¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment. |
Assessor Signature: |
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Date checked: |
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Assessment Task 4: CASE STUDY– Coffee Bar |
Task summary:
This assessment task is in two (2) activities.
- Activity 1: You are required to develop a Resource Plan
- Activity 2: You are required to monitor performance and write a Project Report
You will have three (3) hours to complete this assessment, which may be undertaken in more than one session
Resources and equipment required to complete this assessment
- Student Leaner Guide for this Unit
- Computer
- Access to the Internet
Note: Clinton Institute provides students with access to a computer and internet
When and where do I complete this task?
This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.
What do I need to submit and do?
What you need to do: |
What evidence is required: |
Activity 1: You are required to develop a Resource Plan |
Completed Resource Plan |
Activity 2: You are required to monitor performance and write a Project Report |
Completed Written Project Report |
Decision Making Rules
Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.
What happens if I get something wrong?
If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.
Assessment Task 4: Case Study – Coffee Bar
Students Instructions:
Case Study Background Information
A friend of yours, Dean, who owns the local bakery, has decided to set up a mobile coffee bar (MCB), over the Christmas, New Year period (all of December and January) at the local pier, to capitalise on the large number of tourist in the area that visit and flock to the pier during this period with no other current amenities in this area or competition. Dean has done his research and already got is permit and mobile coffee bar ready to go. To date Dean has spent a total of $13,143.00
However; with only one (1) month before the scheduled start date on 1st December, Dean has found himself with no spare time to develop a Resource Plan, due to his current commitment in the Bakery.
Being an awesome friend, you offer to assist him in the development, implementation and review of his required Resource Plan.
You discuss with Dean the nature and level of resources required to achieve the business objectives and determined you will need the following resources:
· Minimum of three (3) barristers to work various shift over the two (2) month period
· Minimum of three (3) serving staff to work various shift over the two (2) month period
· Two (2) staff for each shift
· Operation hours will be 10:00am – 6pm, seven (7) days a week
· Point of sale (POS) system
· Coffee Beans
· Sugar Sachets
· Disposable Coffee Cups and Lids
· Cupboard Cup Holders
The mobile coffee bar already has a fully equipped coffee machine and refrigerator. It’s on wheels and easily moved short distances to set up.
The local surf club has offered to store the mobile coffee bar overnight in their secure facility, as well as store extra stock, if he needs it, which is next to the pier or free, which is great, but you will need to include an additional 30 minutes set up and 30 mins pack up time to each day.
Dean is confident the coffee bar will sell around 500 coffees a day, at a price point of $4.00 for a regular and $5.00 for a large.
Over the sixty-one (61) project duration, and an average cost of $4.50 per coffee, Deans projected project gross cash flow is $137,250.00
If the projected budget is reached, Dean plans on making a donation of $10,000.00 to the surf club to show is appreciation, support and thanks to the community.
Additional Recourse Plan information:
· Document ID: MCB- RP
· Document Owner: Dean
· Date of Issue: Date created/ completed
· File Name: MCB Resource Plan V1.0
· Once completed the document will need to be approved by the project sponsor: Dean Jones |
Note: To assist you in completion of this assessment task you may like to access the following legislation and resources:
Activity 1
Develop a MCB Resource Plan
Use the information in this Case Study, to develop a Resource Plan using the template following. (Template also available as a separate document in soft copy on request)
Coffee Bar |
RESOURCE PLAN -coffee bar |
|
Version: <Version Number> |
- Document Control
Document Information
Document ID |
MCB- RP |
Document Owner |
Dean |
Issue Date |
06-03-2022 |
Last Saved Date |
10-03-2022 |
File Name |
MCB Resource Plan V1.0 |
- Document History
Version |
Issue Date |
Changes |
1.0 |
01-03-2022 |
Creating the Resource Plan |
- Document Approval
Project Sponsor |
Name |
Signature |
Date |
Dean |
Dean |
10-03-2022 |
- Resources Allocated
Insert the information on the resources that will be required to deliver the project.
Resource |
Acquisition and Allocation of Resources |
Project Team |
Project Team is Dean who is the owner of the business who has started the business of Coffee Bar. |
Project Staff |
Project Staff is all the local staff members of the Coffee Bar. |
Customer Support |
Customer Support is provided to all the staff members to ensure that there is high customer satisfaction and there is Customer support team who is there to help to all the customers. |
Facilities |
Facilities are provided to customers that the products are provided must be of good quality. Using the full equipped machine and refrigerator which is easy for all the staff members. |
Equipment |
Equipment used here is refrigerator and coffee machine (Borkovskaya, et al., 2018). |
Inventory/ disposable serving items |
Inventory disposable serving items will be used in the coffee bar to serve customers. |
Software Tools
Must include a system for monitoring resource usage |
Software tools that are used in the coffee bar is Microsoft 365 in which all the data of customers are recorded and served. |
Other |
Others included in the resource allocation is staff members for different positions will be hired (Borkovskaya, et al., 2018). |
- Project Timeline
Identify project activities to be undertaken over the project period of eight (8) weeks, and five (5) days
Project Activity Description |
Project Duration in Weeks |
Prior to Project commencement |
1 |
2 |
3 |
4 |
5 |
6 |
Buying all the coffee machine and equipment |
|
Completed |
|
|
|
|
|
Hiring staff members for working in the Coffee Bar.
|
|
|
|
Completed |
|
|
|
Arranging for inventory disposable items
|
|
|
|
|
Completed |
|
|
- Risk Management
Identify project risks, rate the risk and establish risk management mitigation strategy. List a minimum of five (5) project risks
Likelihood |
Consequence |
|
Minor |
Moderate |
Significant |
Major |
Catastrophic |
1 |
2 |
3 |
4 |
5 |
Rare |
1 |
1 |
2 |
3 |
4 |
5 |
Unlikely |
2 |
1 |
4 |
6 |
8 |
10 |
Moderate |
3 |
1 |
6 |
9 |
12 |
15 |
Likely |
4 |
1 |
8 |
12 |
16 |
20 |
Almost Certain |
5 |
1 |
10 |
15 |
20 |
25 |
# |
Identified Potential Risk
Identify potential risk below |
Likelihood
(1-5) |
Consequence
(1-5) |
Risk Rating
(1-25) |
Strategy to Treat Potential Risk
Identify a strategy to eliminate or mitigate potential risk |
1 |
Coffee machine breaks down |
3 |
2 |
6 |
Have another coffee machine which can be used for further purpose. |
2 |
Increase the staff turnover
|
3 |
3 |
9 |
Hire staff according to their quality and past experiences. |
3 |
Staff Not able to connect with customers who are visiting the coffee bar.
|
4 |
4 |
16 |
Provide training to all the staff members so that they know how to connect with customers (Langholf, et al., 2021). |
4 |
Milk supplier fails to deliver daily milk supply.
|
2 |
4 |
8 |
Contact with another milk supplier who provide the right amount of milk to all the clients and customers. |
5 |
Contract staff do not turn up for work or are late to set up
|
2 |
5 |
10 |
Hire another staff on the basis of contract so that their performance can be improved (Langholf, et al., 2021). |
- Contingency Plans
Develop contingency plans for each of the following potential project issues.
Contingency Scenario |
Outline Contingency Plan |
Contract staff do not turn up for work or are late to set up |
Other staff members must be hired on the basis of contract who will turned up and then more amount will be offered to them. |
Milk supplier fails to deliver daily milk supply. |
Try to contact with other milk supplier who can supply milk on delivery. |
Coffee machine / equipment breaks down |
Contingency is that if the coffee machine breaks down or even the equipment is break down then make sure to have the another coffee machine or buy the second hand coffee machine which can be used. |
- Costs and Budget
Conduct research on the internet to source resource you will need and develop associated project budget estimates for each of the following project expense areas:
Note: 1kgs of coffee will make approx. 130 coffees
Project Budget |
Project Expenses |
Expense Value |
Point of Sale (POS) System |
$50,000 |
Coffee Beans |
$5,000 |
Sugar Sachets |
$5,000 |
Disposable coffee cups and lids |
$5,000 |
Cardboard cup holders |
$10,000 |
HR Resources (Baristas) |
$5,000 |
HR Resources (Servers) |
$5,000 |
Surf Club Donation |
$5,000 |
Total Project Budget |
$90,000 |
Activity 2
Monitoring of Project and Write Project Report
Further Case Study Information
The Resource Plan you developed in Activity 1, has been approved by Dean Jones.
You immediately implement the Resource Plan and related processes as required to ensure your friend project runs to schedule, efficient and well organised .
You ordered and Dean/ Project Sponsor paid for almost all the required inventory for the two (2) month project.
Dean managed to recruit trained staff from his bakery, who already hold their food safety certificates. These six (6) casual staff have been rostered for the entire project period.
*******************
Project Commencement – Day One (1)
Dean has been actively marketing in social media local Facebook group about the coffee bar and promoting it strongly throughout the community and caravan parks.
Business is doing well and the staff are run off their feet. Queue is consistently 3-5 people deep.
Conclusion of Week One (1)
Business is booming and Dean is run off his foot, providing additional support to the MCB staff and delivering extra milk during the day to keep up with demand.
Regular coffees Sold |
Regular Coffees Total Revenue |
Large Coffees Sold |
Large Coffees Total Revenue |
Total weekly revenue |
2960 |
$11,840 |
1080 |
$5,400.00 |
$15,750.00 |
Current Project Spend
MCB and permit |
$13,143.00 |
Point of Sale (POS) System |
$850.00 |
Coffee Beans (31kgs) |
$930 |
Sugar Sachets |
$65.00 |
Disposable coffee cups and lids |
$2,670.00 |
Cardboard cup holders |
$32.40 |
HR Resources (Baristas) |
$14,487.50 |
HR Resources (Servers) |
$14,487.50 |
Total Project Spend to Date |
$20,665.40 |
|
Monitoring of Project and Write Project Report
Use the information in the case study to write a Project Progress Report, to Dean Jones using the template following. (Template also available as a separate document in soft copy on request)
Project Report |
Report To: |
CEO |
Report By: |
Project Manager |
Monitoring of Project Deliverables |
Weekly Sales Target
List the target number of coffees you were aiming to sell in the first week according to your Resource Plan from Activity 1. |
Weekly sales target of the organization is $12,000 |
Actual Weekly Sales Achieved
List the actual number of coffees sold in the past week. |
Actual weekly sales that have been achieved is different from the weekly sales targets is $10,000 – $15,000 |
Outcome/ Assessment of Weekly Sales Target
Assess if the actual sales are on-track, behind or ahead according to your resource Plan from Activity 1. |
Outcome achieved that the performance of weekly sales target is declining because sometimes the performance is improving and sometimes it is declining (Cooper, et al., 2018). |
Monitoring of Project Budget |
Weekly Budget Amount
Outline the first week’s budget, according to your Resource Plan (budget) from Activity 1. |
Weekly budget amount that has been determined is $5,665 |
Actual Project Spend |
Actual Project spend is $6,000. |
Outcome/ Assessment of Weekly Budget
Assess if the actual project costs are on-track, Under budget or over budget according to your resource Plan (budget) from Activity 1. |
Outcome of the weekly budget is that expenses has been increased but the project is still going on and the customer retention as well as customer satisfaction increased and the profit is also generating (Cooper, et al., 2018). |
Recommendations |
Suggested Recommendations
List a minimum of two (2) improvements to work practices for the efficient use of resources |
Prepare the good contingency plan in the organization where the performance of team members is connecting with clients and customers and training will be given to staff members. |
Monitor the performance of team members so that feedback would be given to them.
|
Future Projections |
With all project expenses now paid for the entire project period, excluding coffee beans and HR Resources. Projecting forward – if the MCB maintains this level of sales for the next eight (8) weeks – what will Deans project profit potentially be? |
|
Week 1 |
Week 2 |
Week 3 |
Week 4 |
Week 5 |
Week 6 |
Week 7 |
Week 8 |
Revenue |
$15,750.00 |
$12,000 |
$11,000 |
$7,000 |
$15,000 |
$16,000 |
$8,000 |
$7,000 |
Expenses |
$20,665.40 |
$11,000 |
$7,000 |
$15,000 |
$12,000 |
$11,000 |
$10,000 |
$11,000 |
Projected Position |
$(4,915.40) |
($2,000) |
($3,000) |
($4,000) |
($3,000) |
($5,000) |
($2,000) |
($3,000) |
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****END OF ASSESSMENT TASK 4****
What do I need to hand in for this task? |
Have I completed this? |
Activity 1: Completed Resource Plan |
o |
Activity 2: Written Project Report |
o |
References
Bellouard, Y., Champion, A., Lenssen, B., Matteucci, M., Schaap, A., Beresna, M., … & Lopez, J. (2012). The femtoprint project. Journal of Laser Micro/Nanoengineering, 7(1), 1-10.
Bjorvatn, T., & Wald, A. (2018). Project complexity and team-level absorptive capacity as drivers of project management performance. International Journal of Project Management, 36(6), 876-888.
Borkovskaya, V. (2018). Project management risks in the sphere of housing and communal services. In MATEC Web of Conferences (Vol. 251, p. 06025). EDP Sciences.
Cooper, R. G., & Sommer, A. F. (2018). Agile–Stage-Gate for Manufacturers: Changing the Way New Products Are Developed Integrating Agile project management methods into a Stage-Gate system offers both opportunities and challenges. Research-Technology Management, 61(2), 17-26.
Farrar, C. R., & Worden, K. (2012). Structural health monitoring: a machine learning perspective. John Wiley & Sons.
Hussein, B. (2018). Catagorization of project success factors according to project characteristics insights from 21 project cases from Norway.
Kane, J. (2012). Health costs: How the US compares with other countries. PBS Newshour, 22.
Kerzner, H. (2019). Using the project management maturity model: strategic planning for project management. John Wiley & Sons.
Khalid, F. J. I. (2019). The Impact of Poor Planning and Management on the Duration of Construction Projects: A Review.
Laffan, B., & Lindner, J. (2014). The budget: who gets what, when, and how?. Oxford University Press.
Langholf, V., & Wilkens, U. (2021). Agile project management, new leadership roles and dynamic capabilities–Insight from a case study analysis. Journal of Competences, 11, 1-18.
Pellerin, R., Perrier, N., & Berthaut, F. (2020). A survey of hybrid metaheuristics for the resource-constrained project scheduling problem. European Journal of Operational Research, 280(2), 395-416.
Pierre, A. J. (2014). The global politics of arms sales. Princeton University Press.
Wang, J., Qi, H., Bao, L., Li, F., & Shi, Y. (2020). A contingency plan for the management of the 2019 novel coronavirus outbreak in neonatal intensive care units. The Lancet Child & Adolescent Health, 4(4), 258-259.
Zhang, B., Chen, S., Nichols, E., D’Souza, W., Prado, K., & Yi, B. (2020). A practical cyberattack contingency plan for radiation oncology. Journal of applied clinical medical physics, 21(7), 181-186.
Develop workplace policies and procedures for sustainability BSBSUS511
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the tasks all my work and I have not cheated or plagiarized the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarized, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code |
Student name |
|
Student ID number |
|
Student signature |
|
Date |
Task Number |
|
|
——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
|
Completed successfully
Did the student satisfactorily: |
Comments |
Y |
N |
DNS |
The student has satisfactorily completed and submitted the following:
· Policy focus options
· Briefing session overview
· Sustainability policy
· Implementation plan
· Peer review report |
|
☐ |
☐ |
☐ |
Demonstrated ability to:
Establish scope and objectives of workplace sustainability policies
This is evidenced by:
Developing the sustainability policy and implementation plan |
|
☐ |
☐ |
☐ |
Demonstrated ability to:
Gather information for development of sustainability policies
This is evidenced by:
Reviewing case study and researching sustainability best practice models |
|
☐ |
☐ |
☐ |
Participated in the briefing session with the CEO:
· Discussed options, legislative framework and benchmarking
· Used questioning techniques to gather feedback and inputs
· Listened actively to the view of others
· Sought advice
· Took notes
See feedback in the comments section. |
|
☐ |
☐ |
☐ |
Demonstrated ability to:
Analyze information and consultation insights
This is evidenced by:
Developing options and consulting with group |
|
☐ |
☐ |
☐ |
Demonstrated ability to:
Develop and document sustainability policies according to organizational processes
This is evidenced by:
Developing a sustainability policy in task 2.2 |
|
☐ |
☐ |
☐ |
Demonstrated ability to:
Incorporate implementation and continuous improvement processes into sustainability policies
This is evidenced by:
Completing an implementation plan for the sustainability policy |
|
☐ |
☐ |
☐ |
Demonstrated ability to:
Present workplace sustainability policies and implementation processes to key stakeholders for review
This is evidenced by:
Peer review |
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|
|
Evidence of peer review sighted |
|
☐ |
☐ |
☐ |
Changes agreed on in the peer review are applied to the sustainability policy and the implementation plan |
|
☐ |
☐ |
☐ |
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
|
Student Name:
|
Assessor Name:
Assessor Signature:
Date: |
Table of Content
Student Declaration. 2
Task 2 – Prepare workplace sustainability policies. 6
Complete the following activities:. 8
Task 2 Prepare workplace sustainability policies. 8
References. 16
Appendix 1 – Scenario. 18
Task 2 – Prepare workplace sustainability policies
Task summary and instructions
|
What is this assessment task about? |
You have been employed by the company outlined in the Case Study Scenario (Appendix 1) to develop workplace policies and procedures for sustainability with the goal to create an Internal Digital Marketing Campaign for the organisation
This task comprises of the following assessment methods:
o Product-based☒
o Direct observation of Role-Play☒
o Case Study ☒
o Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Establish scope and objectives of workplace sustainability policies
· Gather information for development of sustainability policies
· Analyse information and consultation insights
· Develop and document sustainability policies according to organisational processes
· Present workplace sustainability policies and implementation processes to key stakeholders for review
· Incorporate implementation and continuous improvement processes into sustainability policies
· develop and implement workplace policies and procedures for sustainability on at least one occasion, including:
o implementing sustainability policy and procedures into wider organisational policies and procedures
o consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following:
· Task 2.1.1 Define the scope and objectives of the sustainability policy
- Scope the sustainability policy
- Participate in a briefing session with the CEO
- Recommend options for policy
· Task 2.1.2 Develop a sustainability policy
- Develop a sustainability policy
· Task 2.1.3 Policy implementation plan
- Develop a policy implementation plan
· Task 2.1.4 Review
- Ask a classmate to peer-review your work
o Document the peer-review |
What do I need to do to complete this task satisfactorily? |
· submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner,
· use your own words and reference sources appropriately,
· meet the word count where required,
· use the scenario provided,
· use the templates provided where required,
· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,
· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
|
Specifications |
You must deliver/participate in:
· Briefing session with the CEO in week 2 of term
· Peer Review in week 4 of term
You must submit to GOALS
· Policy focus options
· Briefing session overview
· Sustainability policy
· Implementation plan
· Peer review report
|
Resources and equipment |
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Relevant policies and procedures as provided
• Templates as provided
|
Re-submission opportunities |
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
|
Complete the following activities:
Task 2 Prepare workplace sustainability policies
- For this task, you are required to develop a sustainability policy for the organisation described in Appendix 1.
- 1.1 Define the scope and objectives of the sustainability policy
- Read Appendix 1 and determine what legislative and regulatory requirements would apply to a workplace sustainability policy for the organisation(4-5).
Some of the legislative act that company must apply to implement the sustainability policy in the organisation are
1. Environmental protection act, 1970.
2. Heritage Act, 1977.
3. Environmental protection act, 2009.
4. ethics related to employee and cultural integration.
5. Code of conduct practices. |
- Research for sustainability best practice models used by similar organizations , summaries the findings of your research (50-100 words).
Some of the sustainability best practices models used by the similar organization to establish sustainability at the workplace such as
1. Company creates the innovative system that the manager uses to find the new technology and skills to introduce in the organization for improving the performance of the overall business (Rahardjo, et al., 2013).
2. Company held a training and development program to provide training to team members related to sustainability procedures and new skills that help them in improving their performance.
3. Company conducts a motivational program to encourage the employees to use the sustainability policy and procedures such as switching off all the lights and fans after use, always putting the computers in hibernation mode during non-working hours, etc.
4. Company develops the waste management system to reduce the wastage of resources and cost of the business. |
- Develop three options for the direction and focus of the policy and consider:
- the likely effectiveness
- timeframe
- sustainability as a value add for the business
- cost of implementing the option.
Use the table below to record your evaluation of each option.
Examples of options may include waste management, energy savings, procurement, etc…
Template 1 – Policy focus options
|
Procurement of sustainable resources and equipment. |
Energy consumption |
Paperless work |
Effectiveness
High-Medium-Low
|
High effectiveness |
High effectiveness |
High effectiveness |
Timeframe
Timeframe for implementation is expressed as several months.
|
13/02/2022 to 13/03/2022 |
13/02/2022 to 13/03/2022 |
13/02/2022 to 13/03/2022 |
Sustainability as a value add for the business
High-Medium-Low
|
Medium |
High |
Low |
Cost of implementing the option
Estimation of overall costing.
|
$15000 |
$25000 |
$18000 |
- Schedule a time with the trainer and assessor in week 2 of class and participate in a group briefing session with the CEO (the trainer and assessor) to discuss:
- The outcome of your evaluation (point c)
- Typical barriers to sustainability policy implementation and possible strategies to address barriers
- How cost for implementing sustainability could be reduced and value-added to the company
- The process you are taking to develop the policy
Duration: 30 minutes.
Please note that the trainer and assessor will validate your participation in the session in the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the briefing session.
Summarise and record the feedback and input received during the briefing session with the CEO using the template below.
Template 2 –Briefing session overview
The outcome of assessment -recommended option
|
The company must introduce digital technology in the workplace to reduce the usage of paper. If a company introduces digital technology in the organization, then employees get aware of the new technology, and the performance of the employees is also improved (Rahardjo, et al., 2013). |
Typical barriers to sustainability policy implementation and possible strategies to address barriers
|
Barriers are
1. Employees of the company do not participate in the sustainability policy and procedure of the organisation.
2. Employees may face issues while using the new technology to complete their assigned tasks.
3. Organisation may face problems in selecting the supplier which provides sustainable resources and equipment.
Strategies to eliminate the problems are
1. Conduct the education and coaching program to provide information to the employees related to operating new digital technology and also provide benefit technology to develop their interest in it.
2. Conduct market research and find the best supplier that provides sustainable resources and equipment and has a good reputation in the market.
3. Conduct the motivational program to encourage the team member to participate in the sustainability activity of the organisation and also provide brief information related to benefit of sustainability policy and procedure (Bossink, 2013). |
How cost for implementing sustainability could be reduced and value-added to the company
|
Many techniques can use to reduce the implementing cost of an organization such as
1. Provide training to the employees related to reducing the wastage of the resources.
2. Provide coaching to the team member related to using the optimum uses of resources and budget.
3. Provide training to the team member related to the operate the digital technology to reduce the use of paper.
4. Motivate the team member to put the computer or laptops in hibernation mode during non-working hours or break to save energy (Bossink, 2013).
5. Motivate the staff to close the water tap and switch off all the lights and fans after use |
Policy development process
|
There is some important information that projects must be kept in their mind while developing the policy such as
1. Policy scope
2. Business goals and objectives.
3. Barrier or problem.
4. Strategies to overcome the impact of the problem.
5. training and induction plan
6. Communication and education plan
7. Monitoring and evaluation activity (Madu & Kuei, 2012).
To develop the policy, the company first introduced the digital technology that project managers use to create the policy digitally without the use of paper. |
2.1.2 Develop a sustainability policy
Select an option for the direction and focus of the policy based on your analysis and consultation process. Develop a sustainability policy.
Ensure that your policy reflects the organization’s commitment to sustainability and use an employment life-cycle approach.
Include appropriate strategies to minimize resource use, reduce toxic/hazardous materials and chemicals.
Use the template provided below.
Template 3 – Sustainability Policy
Policy contributors |
All the stakeholders of the organization such as the project manager, project team members, project steering committee, CEO, project sponsor, and manager of all the departments. |
Legislation |
1. Privacy act.
2. Environmental protection act |
Source/References |
Legisltation.gov.au |
Policy owner |
Project sponsor |
Policy scope |
The company must conduct training and education programs to provide training to staff related to sustainability policy and procedures to successfully implement the policy in the organisation. The company must adopt digital technology to decrease the use of paper(Madu & Kuei, 2012). |
Policy goals and objectives
List 3 |
1. Reduce the use of paper by using digital technology to complete the work.
2. Reduce the usage of energy and water by encouraging the staff to switch off and close the light and water tap respectively after use.
3. Organisations want to reduce the wastage of resources after implementing the sustainability policy and procedures(Zsolnai, 2015). |
Strategies to achieve goals
Outline 3 |
1. Provide training to staff related to operating the digital technology for completing the work without using the papers.
2. Conduct the motivation program to encourage and motivate the staff for the switch of all the lights and fans after use.
3. Develop a successful waste management system to reduce thewastage of resources and also to save the unnecessary cost of the business(Zsolnai, 2015). |
Employees Responsibilities
List 4-7 |
1. Project manager must provide necessary information to the employees related to sustainability policy and procedure.
2. HR manager provides training to staff members related to operating the digital technology to decrease the usage of paper.
3. Project manager must observe the activity of the employees to identify whether they use the sustainability practices or not.
4. Project managers also monitor the performance of the sustainability policy and procedure whether they working efficiently or not (Curren& Metzger,2017). |
Strategies for:
· Minimizing the use of resources (1)
· Reduce toxic material and hazardous chemicals (1)
|
1. Develop the waste management system to reduce the wastage of resources.
2. Purchase the substitute chemical substances which not harm the environment to complete the work.
|
Evaluation methods
Determine 2 evaluation methods and 3 KPIs to determine the policy implementation’ success (outcomes and performance indicators) |
There are some evaluation methods is given below
1. Manager must monitor the wastage of resources after implementing the sustainability policy in the organisation.
2. Manager must use the KPI indicator to track the usage or wastage of resources of the business.
There is key performance indicator is given below
1. Employee satisfaction and retention (Curren& Metzger,2017).
2. Observe the usage of paper after implementing the sustainability policy. |
Methods of continuous review and improvement
Outline 3-5 (30-50 words each) |
1. Training and induction program – HR manager must conduct the training and education program to provide training to the project team related to the new skills that they use to improve their performance.
2. Employee survey – The project manager must conduct an employee survey to take the feedback of employees on the policy and procedure of the company.
3. Brainstorming session – The project manager must conduct the brainstorming session to discuss the area that needs to be improved and also find the solution to improve the performance of the underperformed area (McElroy& Van Engelen,2012). |
2.1.3 Policy Implementation Plan
Develop a policy implementation plan.
The plan must include:
- Procedures to help implement the sustainability process with the goal to create an Internal Digital Marketing Campaign for the organisation
- Communication of the procedures to help implement the sustainability process
- Actions to implement strategies for continuous improvements in resource efficiency
- Actions to implement continuous improvement in the application of the policy
- A monitoring strategy to control the implementation of the policy
- A recording system to track the continuous improvement in sustainability approaches
Use the template provided below.
Template 4 – Implementation Plan
Implementation Plan |
Objectives
List 3 objectives and 2 KPIs for each objective
|
Objectives are –
1. Reduce the use of paper by using digital technology to complete the work.
2. Reduce the usage of energy and water by encouraging the staff to switch off and close the light and water tap respectively after use.
3. Organisations want to reduce the wastage of resources after implementing the sustainability policy and procedures.
KPI are
1. Conduct the employee’s survey to take the feedback from the employees.
2. Conduct regular meetings to track the status of work. |
Procedures
Outline an 8-10 steps procedure to help implement the sustainability process |
1. Policy development.
2. Create the road map for implementing the policy in the organization.
3. Expected outcomes and goals will be determined(McElroy& Van Engelen,2012).
4. Vision and mission statement of the organization.
5. Values of the organization.
6. Training and induction plan.
7. Communication and education plan.
8. Monitoring the policy to identify whether the outcomes are achieved or not.
9. Policy documentation. |
Communication
Develop a strategy to communicate the procedures to help implement the sustainability process
(50-100 words) |
There are some strategies that project managers use to communicate the policy to the employees such as
1. Project manager can conduct the formal meeting to provide proper information related to sustainable policy and procedures.
2. Project manager can use the Email facilities to send the sustainability policy and procedure to the team members.
3. Project manager can conduct the training and coaching program to provide training related to sustainability policy and procedures. |
Continuous improvement strategies
Resource efficiency and application of policy (outline 3-5 strategies) |
1. Training and induction program – HR managers must conduct the training and education program to provide training to the project team related to the new skills that they use to improve their performance (Wachira & Limuru, 2017).
2. Employee survey – The project manager must conduct an employee’s survey to take the feedback of employees on the policy and procedure of the company.
3. Brainstorming session – The project manager must conduct the brainstorming session to discuss the area that needs to be improved and also find the solution to improve the performance of the underperformed area. |
Monitoring system
How the implementation of the policy and the need for continuous improvement will be monitored. Outline 3-5 strategies, techniques, and tools. |
1. Conduct regular meetings with the team leader of all the departments to get information related to the performance of the policy.
2. Project manager must measure the performance of policy by monitoring the activity of employees (Wachira & Limuru, 2017).
3. Conduct a formal meeting with staff to take their feedback on the area that needs to be improved. |
Continuous improvement tracker
Design a table to record continuous improvements in sustainability approaches. |
Task |
Timeframe |
Methods |
Increase the sale of the business by 15%. |
3 months |
Provide training to employees related to new sales techniques. |
Employees properly use the sustainability policy and practices. |
2 months |
Encourage the employees to use sustainable practices. |
Maximize the profit of the business by 5%. |
1 month |
Provide training to employees related to communication skills to attract the customer. |
Maximize the profit of the business by 10%. |
2 months |
Provide training to employees related to handling and dealing with the customers. |
|
Action Required
Action required to implement the sustainability policy.
5-7 key actions |
Resource Allocation
Budget, physical and human resources |
Timeline |
Responsible Person |
Introduce the new digital technology. |
$25000 |
1 month |
Project manager |
Training provides to staff related to operating the digital technology. |
Computer and Human resource manager |
1 month |
Project manager |
Encourage the staff to switch off all the lights and fans after use. |
Project manager and sustainability policy |
1 month |
Project manager |
Procurement of sustainable resources. |
Supplier and sustainable resources |
1 month |
Project manager |
Evaluation and observation of policy and procedures (Whelan & Fink, 2016). |
Monitoring strategies and project manager |
Daily basis |
Project manager |
Swap policies with one of your classmates. Review each other’s policies and give each other constructive feedback on the structure, content, outcomes, implementation plan, performance indicators, and practicality of each policy.
Discuss feedback and negotiate changes.
Summarise and record the feedback provided by the classmates and the changes that have been negotiated using the template below:
Template 5 –Peer review
Peer Review |
Name of the student who assisted with the peer review: |
Project manager |
Summary of feedback, address all the points below:
o Structure
o Content
o Outcomes
o Strategies to minimize resource use and reduce toxic and hazardous chemical
o Implementation methods
o Performance indicators
o Practicality
(50-100 words)
|
1. Structure – Specific template is used.
2. Content – Content is good and well-defines.
3. outcomes – Noted well.
4. Strategies –
a) Develop the waste management system to reduce the wastage of resources.
b) Purchase the substitute chemical substances which not harm the environment to complete the work.
5. implementation method – Conduct the formal meeting.
6. Performance indicators are
a) Conduct the employees survey to take the feedback from the employees (Whelan & Fink, 2016).
b) Conduct regular meetings to track the status of work.
7. Practicality – Implementation of policy needs to be practical. |
List of agreed on changes:
|
Use best communication strategies while communicating the policy. |
Make the required changes to your policy (2.1.2) and implementation plan (2.1.3) based on the feedback you have received and agreed with.
Please note that the trainer and assessor will check that the changes have been applied to the policy when marking your assessment.
The trainer will also validate the participation of your classmate in the peer-review in the marking sheet.
If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the peer review.
References
Please include your references below:
(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)
Bossink, B. (2013). Eco-innovation and sustainability management. Routledge.
Curren, R., & Metzger, E. (2017). Living well now and in the future: Why sustainability matters. MIT Press.
Madu, C. N., & Kuei, C. H. (Eds.). (2012). Handbook of sustainability management. World Scientific.
McElroy, M. W., & Van Engelen, J. M. (2012). Corporate sustainability management: The art and science of managing non-financial performance. Routledge.
Rahardjo, H., Idrus, M. S., Hadiwidjojo, D., &Aisjah, S. (2013). Factors that determines the success of corporate sustainability management. Journal of Management Research, 5(2), 1.
Wachira, M., & Limuru, K. (2017). Public policy and sustainability: A public policy on waste management. Public Policy, 9(6).
Whelan, T., & Fink, C. (2016). The comprehensive business case for sustainability. Harvard Business Review, 21(2016).
Zsolnai, L. (2015). The spiritual dimension of business ethics and sustainability management. Springer. |
Appendix 1 – Scenario
The company
XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and local clients (domestic students).
MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane. Mark Brown sold his shares to his brother Andrew who is the current chairman of the company.
The education provider is centrally located in Collins Street, Melbourne CBD with state-of-the-art facilities:
- Administration and Management Offices (including the main boardroom, 2 meetings rooms, and a computer lab with 20 PCs) on Level 45
- 15 Classrooms, kitchenette, client lounge room, and a trainers’ room on Level 46
Corporate training is mainly non-accredited and delivered at the clients’ premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies, and Government agencies.
Accredited courses are delivered in Collins Street with a combination of face-to-face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enroll 500 clients; the current enrolment number is 250 clients.
Important note:
- A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognized and that the registered organization (RTO) can issue a nationally recognized qualification or Statement of Attainment (this for single units only).
- Non-accredited courses are business courses that have been highly customized to meet clients’ training needs.
The current organizational structure is as follows:
The Teams are as follows:
- Andrew White – Chairman
- Francis Green – Executive Director
- Eli Brown – Non-executive Director
- Josephine Magenta – Non- executive Director
- Deborah Red – CEO
- Leonard Black – CFO
- Finance Department: CFO and 2 x financial officers (full-time)
Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees
- Marketing Team: Manager (full time) and 1 x marketing officer (part-time)
Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations
- HR Team: HR Manager and 2 x admin officers (part-time):
Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits
- Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer
Summary of duties:
- front of office and back of office customer service activities (to include reception and response to inquiries)
- support to academic staff
- client admin: client admission, enrolment, enrolment variations, pastoral care, completion
- building maintenance: 1x maintenance officer
- Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training
Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care.
- IT services: outsourced to an external company
Summary of duties: network service; database administration (inventory and staff files); maintenance and update of a communication system including CRM (Customer Relationship Management system); data management and security.
Note: in loco computer, maintenance is performed by the maintenance officer who has some IT knowledge
Company Ownership structure
The company structure is Pty Ltd:
- Chairman Andrew White holds 51% of the shares
- 40% of the shares are held by an external corporation since late 2017, as a silent business partner
- The remaining 9% is owned by other members of the Brown’s family
Vision
Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth.
Mission
- We create successful careers in business to advance business growth and to positively impact the broader community.
- We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes
Values
Our core values are:
- Quality
- Integrity
- Accountability
- Respect for diversity
- Innovation
MMI quality standards
- Australian Skills Quality Authority (ASQA) standards
- ISO9001 – Quality Management Systems
- ISO 27001 Information Security
- ISO 31000 Risk Management
- Australian Business Excellence Framework
MMI – Boards’ of Director expectation
- Quality of practices
- Innovative solutions for business growth based on hard data and extensive research
- Build an innovative and agile company that can respond to the challenges of an ever-changing business environment
- Become market leader
- Increase value for shareholders and clients
Industry, market, and strategic business direction
MMI Professional Education is a Registered Training Provider (RTO) based in Melbourne, Australia that offers business accredited and non-accredited courses to corporate clients, and local clients.
Strategic Objectives:
- To expand the basis of the operation to Sydney where the company has experienced a high increase in demand for corporate training
- To increase revenue by 10% annually for the next 3 years
- To increase profits by 10% annually for the next 3 years
- To position the company as a leader for quality business education in Australia within the next three years
- To expand the course offering by adding new qualifications to the scope of registration: the Diploma of Leadership and Management and the Advanced Diploma of Program Management
- To increase the base of local clients attending accredited courses
- To implement sustainability to work practices: social, financial, and environmental
- To expand the offering to international students by repackaging accredited business courses to add an internship component during the course
- To build an internal culture around social consciousness and sustainability
- To position and differentiate the brand as a socially conscious ‘global operation’
- To effectively use digital marketing to internally promote the culture focusing on sustainability
Current positioning
- MMI enjoys a good reputation in the industry as a quality provider of business courses for corporate clients
- Courses are marketed as hands-on, with trainers that currently work in the industry, providing current and cutting-edge skills to business professionals
- MMI currently holds 15% of the corporate business training in Australia
- MMI does not currently deliver business courses to international clients
- MMI does not currently deliver courses overseas
- The company is financially stable and sustainable
Operational overview
- State of the art facility in Melbourne to be replicated in Sydney
- Systems in use:
- Student Management System (MMI system)
- Learning Management System (Moodle)
- Accounting Management System (MYOB) – does not interface with the MMI system
- Share drive
- Share points
- Zoom
- Project Management Application for remote teamwork (trainers): Wrike
- Trainers work both on-site in Melbourne and around Australia
- Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney’s operations
- Staff to be employed for the Sydney Campus
- Administrative tasks such as enrolments will be undertaken by Melbourne’s campus
- Virtual teamwork practices to be implemented between Melbourne and Sydney
- Website tailored to international students to be developed
- Develop and implement sustainability policy and practices across the organisation; sustainability has not been on the top five priorities of the company so far
- All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold
Organizational culture
The organizational culture experienced at MMI is a mix of market and hierarchy culture.
- The Market Culture: This culture is built upon the dynamics of competition and achieving concrete results. The focus is goal-oriented, with leaders who are tough and demanding. The organization is united by a common goal to succeed and beat all rivals. The main value drivers are market share and profitability.
- The Hierarchy Culture: This culture is founded on structure and control. The work environment is formal, with strict institutional procedures in place for guidance. Leadership is based on organized coordination and monitoring, with a culture emphasizing efficiency and predictability. The values include consistency and uniformity.
(Source:https://popinnow.com/four-types-organizational-culture/ )
- The organization is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in Sydney.
- The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on board.
- It is recommended that an organisational culture more suitable forinnovation, sustainability, agility, and progressive growth is developed and implemented.
Operational issues
The following operational issues have been identified internally:
- The increased number of complaints due to lack of cultural sensibility of trainers when dealing with students from the non-Australian background (15% increase in the last 6 months alone)
- All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold
- An increasing number of enrolments in Melbourne, projected student population to raise from 205 to 450 by mid-2021. Current facilities are not sufficient to accommodate the increase in numbers (current facilities can accommodate max 350 students)
- Delays in achieving marketing objectives due to the composition of the team (2 part-timers and one contractor) that cannot sustain the increased amount of marketing tasks (corporate events to enhance networking and identify potential corporate clients have increased by 30% in the past 6 months)
- A new student management system has been developed in-house. The system was recommended by the Client Services and the Academic Managers for the seamless integration of the student management and the learning management system. However,the two managers failed to perform due diligence, and they did not consider that the new system does not interface with the finance management system. This will cause operational disruptions to the workflow as finance records (mainly revenues) will have to be manually inputted based on the new system’s reports on enrolment.
- Covid19 has decreased sales by 20%; the company has managed to deliver existing courses and still maintain a reasonable margin of new enrolments online
Sustainability
The company strongly wants to incorporate socially responsible practices into the organization.
- There is an interest in implementing sustainability training from the induction process.
- Current policies and procedures are outdated, and there is no corporate social responsibility policy or strategy.
- The Board of Directors would like to invest $30,000 in philanthropic initiatives each year. However, they cannot find an agreement on what initiatives to support.
- Some of the departmental managers think that sustainability is only about environmental sustainability.
- Most documents are printed.
- Plastic cups are used in the kitchenette.
- No recycling bins are present on campus.
- There is no policy for sustainable procurement.
- The thermostats are on overnight.
- Sustainability is not an agenda item in meetings.
- There is no plan to review energy or water consumption.
- There is no strategy for waste management.
- Flexible work arrangements are offered on paper but not encouraged.
- The staff would like a staff well-being program to be implemented.
- The company is financially sustainable.
- The Board of Directors is willing to invest $45,000 for corporate social responsibility initiatives; and an additional $ 15,000 solely for environmental sustainability improvements.
Marketing
- MMI has not heavily invested in marketing activities, relying mainly on word of mouth.
- The company has a website:
- Old fashioned look, quite austere
- Not responsive
- In the mobile version, after you have clicked on a few pages, the navigation becomes daunting
- Heavy use of text
- Infrequent updates
- Social Media: there is a FB page that is rarely updated, the LinkedIn Page is not in use
- Print advertisement: Industry magazine
- Referrals: education agents are paid a 15% commission for referring students
- Discounts: twice/year MMI offers 10% for new enrolments to attract more students
- Yearly marketing budget: $75,000
- The marketing team is small and not experienced in digital and social media marketing
- There have been no significant internal communications established to build a company culture around design thinking, brand values, team values, and leadership.
Pricing
Product |
Target Market |
Price |
Corporate Training
Topics:
· Operational Management
· Leadership
· Project Management
· Emotional Intelligence
· Change Management |
· Management
· Individuals looking for upskilling to advance their career |
Face to Face classroom (average of 10 participants) $ 2,000/participant
Online $ 800/participant
Individual coaching $ 150/hour
|
Diploma of Business |
Domestic students |
Blended learning:
$ 4,000/student |
Diploma of Project Management |
Domestic students |
Blended learning:
$ 6,000/student |
Workforce Overview
The following has been reported:
- Turnover rates are high in the academic department (30% yearly) due to the contractual nature of some of the roles. Ongoing training staff is steady, however, there is a need to invest more in their professional development to keep industry currency when teaching.
- Need for a succession plan for management roles
- Gender unbalanced
- Recruitment is done externally, few opportunities for advancement are offered to existing staff
- A recent staff survey outlined the following:
- Lack of opportunities for advancement
- Top-heavy management
- Silo mentality
- Not enough room for innovation and improvement
- Lack of well-defined sustainability policy
- Diversity policy is very generic
- Need for flexible work practices
- Lack of engagement with the local community
- HR practices are mainly focused on administrative duties. The Board of Directors has identified the need to embrace HR practices as an essential strategic tool for business advancement.
- Training on HR practice is required for management
- Staff lament a lack of communication from the top
- Sense of working in silos
Remuneration (average) for each role is as followed:
- Board of Director – 25-50 k/year
- CEO – 250 k/year
- CFO – 180 k/year
- Managers – 120k/year
- Receptionist $ 52k/year
- Officers (including team members in the Marketing dept) $ 65k/year
- Team Leader $ 78k/year
- Trainer (ongoing) $ 85k/year
- Trainer (contractor): $ 80/hour. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI.
Note:
- The above remuneration must be considered pro-rata for part-time staff.
- Superannuation is excluded and should be added at 10% to employee’s ordinary earnings
- Superannuation is paid to contractors (business trainers)
Accounting for Management M 5011
Table of Contents
Business Consultation Report:. 3
ORAL PRESENTATION FOR CONSULTATION: 7
Business Consultation Report:
In this report, we are discussing ‘’Ramsay health care limited’(benchmark company) Business consultation report, its manager is going ona vacation with his family and wants a consultation report for an important client. In this business report, we are discussing the financial and non-financial performance of the company so that the client will do a difference in our company, as our company is in very good condition and has good market growth. this company is a health care company and management. This business consultation report is very important as the new competitor is joining the market with the best healthcare services, that is why the CEO of the company wants to know about the financial performance of the company for developing the plan. In this report, we are also comparing the profit analysis between the other benchmark company and Ramsay health care limited company.
‘’Ramsay health care limited’’ is avery big Australian company, this company operatesin four countries as UK, Asia Pacific, France, and the Nordics, its share is held by top holders of Australia, and its transaction value is 1.03bn which is very big in number.Ramsay Health Care’s motto “People Caring for People” was established concluded 25 years ago and has converted identical to Ramsay Health Care and the method it functions its commercial. As we all know Ramsay health care limited’’ is provide all healthcare services and clinic practice, the founder of this company is Paul Ramsay AO.(Babu, et al., 2022)’’Ramsay health care limited’’ has 30 hospitals and neurological units and in December 2021 they do contract with the NHS. This hospital also includes some private groups of hospitals. In the recent year, 2018 opened six sites in the UK with 70m poundsand promised to earn money for the NHS but this anticipation was wrong or as we sayit’s not beneficial to give us immediate profit. In the COVID -19 phases, this company has a chance to give facilities to NHS by providing the best health care services(Babu, et al., 2022). This health care hospital is provided by Elysium health care and is the third largest mental hospital in the, their services are education, neurological care, and private patient services, they have 2000 beds, 72 sites, and 6000 workers from England and Wales.
The ’Ramsay health care limited’’ core value is to caring the patient, and use a positive essence to succeed. Their objective is to build positive relationships to achieve optimal outcomes for all. Theirbelief is that success is achieved by encouraging people’s values and the values of the team. Their objective is to achieve the expected profit and wants that the business will grow with maintaining profitability and giving investor loyalty.Their logic is people care for people.‘’Ramsay health care limited’’ has the best services in delivering the best healthcare services, it is a pride for Ramya’s as they fulfill the patient’s needs and it is always different from another hospital as in this organization decentralized management process is followed by all the staff member of the hospital. They have an ‘’open door policy’’ for their doctor and their staff member and they haveexperienced doctors and staff members in the hospital. They have a flexible environment so that the new member easily joins the new environment and these standards give big opportunities to shape the practices, their inner policies and procedures aim to deliver staff at all heights with career development, exercise, and growth prospects. The Key to the success of the Ramya is their people and this is the special culture of the Ramya we also know this culture as the Ramya’s way.The manager is going on a vacation with his family and wants a consultation report for an important client. In this business report, we are discussing the financial and non-financial performance of the company so that the client will do a difference in our company, as our company is in very good condition and has good market growth. this company is a health care company and management. This business consultation report is very important as the new competitor is joining the market with the best healthcare services, that is why the CEO of the company wants to know about the financial performance of the company for developing the plan. Three years financial report is given below:
This is the chart of the past three years in which January 2020 the graph is going down but in July. In January 2021 the graph of the health care institution is the growth is medium of the health care center. But in 2022 January the graph is in increasing.
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This is the financial report of Ramya’s business in which revenueof 480 million pound
And the loss of the company is 19.4 million pounds.
The current asset of the company is $ 3582.5 in 2020 and $ 5351.4 in June 2020, and the Non- current assets of the company are $ 3745.0 in 2020 and $ 138.14.0. Currents Liabilities
Of the company $ 3754.6 in the 2020year, $ 3717.2 current liability, and 14,015.3 current liability. The Equity for2019 is $ 3,925.5.
NHS work is a main basis of income, in the year to June 2019, 79% of entrance fees to Ramsay Infirmaries were NHS affected role. Statistics for the year to June 2020 remained pretentious by the Covid epidemic and the agreement with the UK administration which started in March 2020 and are not straight similar to preceding years.
The company manages its resourcesby developing the management resources, and Ramya’s company is efficient in managing its assets rather than benchmarking the company. As the Key to the success of the Ramya is their people and this is the special culture of the Ramya, we also know this culture as the Ramya’s way. ’Ramsay health care limited’’ has the best services in delivering the best healthcare services, it is a pride for Ramya’s as they fulfill the patient’s needs and it is always different from another hospital as in this organization decentralized management process is followed by all the staff member of the hospital. They have an ‘’open door policy’’ for their doctor and their staff member and they have experienced doctors and staff members in the hospital. But on the other hand, the benchmark company has not had many employees in their hospital and they have notmuch staff to give services to their clients.
CompanyA is another healthcare company name CSL limited which is also a famous healthcare company, its manager is on vacation with his family and they want that they prepare a financial position report for this company. which is new in the market but gaining the best position in the healthcare industry, they have the largest building also and this company is trying to compete with Ramya’s company but as we know the profit of this company and trust is low than the benchmark company. The CEO looksat the past year’s company financial growth which is not good and decreasing day by day of Ramya’s business which revenue of 480 million pounds.
And the loss of the company is 19.4 million pounds.
The current asset of the company is $ 3582.5 in 2020 and $ 5351.4 in June 2020, and the Non- current assets of the company are $ 3745.0 in 2020 and $ 138.14.0. Currents Liabilities
Of the company $ 3754.6 in the 2020year, $ 3717.2 current liability, and 14,015.3 current liability. The Equity for 2019 is $ 3,925.5.
Benchmark company’s financial report is provided below:
The growth of this company decreases in its early days or is nice but not good like Ramya’s company. But in the past years, their profit is decreasing. There is some suggestion for increasing the profit and growth of the company they review their issue, from where they lose the activity, meet with their stakeholders, try to improve the patient gathering approach and keep motivating their staff. Build a better selection schedule.
Obviously, Ramya’s health care company is the more profitable and healthier return.
The company should manage its resources by the plan strategy. Use new technologies in the management system, (Sharma, et al., 2019)And the companies also used the management managing software.
Yes, Ramya’s health care limitedis efficient in managing its assets compared with the benchmarking company, as they have very good options and staff to manage the whole activity.
ORAL PRESENTATION FOR CONSULTATION:
References
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