expert assignment help

The assessment tasks for BSBMGT605 Provide leadership across the organisation are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment plan

Assessment Task	Overview
1. Written questions	You must correctly answer all questions.
2. Leadership project	You must prepare and deliver a presentation about Boutique Build’s Strategic Plan for staff and consult with staff on the plan and operational activities. You must also investigate a workplace issue.
3. Media release project	You are required to support a staff member to develop a short media release.
4. Work goals and professional development project	You must develop work goals for a job role of your choice, develop a professional development plan, as well as participate in and report on a professional development activity.
5. Ethics Project	You must investigate an ethics issues, update the organisation’s Code of Ethics and communicate updated Code to staff.

Assessment preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.

If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your RTO’s reassessment policy.

Depending on the task, this may include

resubmitting incorrect answers to questions (such as written questions and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
redoing a role play after being provided with appropriate feedback about your performance
being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment task information

This gives you:

a summary of the assessment task
information on the resources to be used
submission requirements
resubmission opportunities if required.

Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.

Your answers must be typed using software as indicated in the assessment task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the information as indicated in the section called ‘Naming electronic documents’ (see below).

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

Course identification code
Assessment Task number
Document title (if appropriate)
Student name
Date it was created

For example, BSBMGT605 AT2 Fatigue Management Report Joan Smith 20/10/20.

Icons

Icons are used in task instructions to indicate three of the common stages within the task.

	This icon indicates that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play.
	This icon indicates that you will need to communicate via email or send documents to via email.
	This icon indicates that you will need to submit an item of evidence.
	This icon indicates all other stages during the task, which may include research, developing documents, brainstorming ideas and so on.

Additional resources

You will be provided with the following resources before you begin each assessment task.

Assessment Task 2:

Strategic and Operational Plan
Fatigue Management Report Template

Assessment Task 4:

Professional Development Plan Template.
Professional Development Report Template

Assessment Task 5:

Code of Ethics

Checklist

This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.

Student assessment agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?	¨ Yes	¨ No
Do you understand the requirements of the assessments for this unit?	¨ Yes	¨ No
Do you agree to the way in which you are being assessed	¨ Yes	¨ No
Do you have any specific needs that should be considered	¨ Yes	¨ No
If so, explain these in the space below.

Do you understand your rights to reassessment?			¨ Yes	¨ No
Do you understand your right to appeal the decisions made in an assessment?			¨ Yes	¨ No
	Student name	Vinay deep Reddy Gangaram
	Student ID number	2020264
	Student signature
	Date
	Assessor name
	Assessor signature
	Date

Assessment Task 1 Cover Sheet

Student declaration

To be filled out and submitted with assessment responses

¨ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

¨ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

¨ I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name	Vinay deep Reddy Gangaram
Student ID number	2020264
Student signature
Date

Assessor declaration

¨ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission	Y	N

Feedback

Student result response

¨ My performance in this assessment task has been discussed and explained to me.

¨ I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written questions

Task summary

This is an open-book test, to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

Access to textbooks and other learning materials.
Computer with Microsoft Office and internet access.
Access to legislation, regulations and codes including:

https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick-guide-australian-discrimination-laws

Timing

Your assessor will advise you of the due date of this assessment.

Submit

Answers to all questions.

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions as provided to students

Provide answers to all of the questions below:

Discuss, in one paragraph, the concept of business ethics.

In the process of implementing the policy and procedure in the business used ethics that include a code of conduct, protection to the social group, social value, follow the legislation. The business’s main objective is to make a maximum profit but ethics help businesses to focus on role and responsibility towards the individual, corporate, and function of the business. Business ethics help to identify the possible solution of the problem that does not harm the business function and individual rights of the employee (DesJardins& McCall, 2014).

Discuss ethical leadership and its importance in supporting organisational values.

Ethical leadership concept as important as business ethics, the ethical leadership does not affect only the employee also the customer and business. The organization’s value is performed by the leader, so the leader should have to follow ethical leadership. Good leadership promotes effective employees’ relationship that helps business to increase productivity.

Discuss three characteristics of an ethical leader.

The characteristic of an ethical leader is given below:

A leader should respect everyone: To improve the quality of leadership and to motivate people leadership should respect every employee, customer.

Open communication: To build trust and honesty in organization leaders should adopt open communication with the employee.

Lead by example and manage stress effectively: Used example to lead the employee to provide direction to complete the work and motivate the employee, the leader should have the ability to manage the stress (DesJardins& McCall, 2014).

Give, and explain, three benefits of ethical leadership.

Work under the law: Ethics of leadership ensure the safety of the work environment and manage the legislation in the workplace.

Customer loyalty: The efficiency of the employee builds the relationship with the customer and the satisfied customer is loyal to the business.

Improved morale: Ethical leadership ensures that avoiding harassment and listening to the employee’s opinion that improved the morale of the employee (Sethuraman, & Suresh, 2014).

Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.
Autocratic: In this leadership style the leader gives a direct order to the employee ( Do, what I say), it ignores the value of other and opinion strength is limited so impacts the organization’s culture negatively.
Pacesetting: The leadership style is used to set the standard and motive to complete the work quickly, improve the organizational culture and build efficiency.
Democratic: The leadership style promotes employee opinion, improves the relationship between employee and leader.
Affiliative: To make the collaborative relationship within the employee, maintain a friendly environment in the organization.
Explain how a charismatic leader can assist in ensuring that a company’s vision is implemented.

In the process to influence others, implement charismatic leadership which is based on communication skills, confidence, charming and motivational skills. The vision of the company shows that where the company sees them in the future and to achieve the vision, the company need an effective leadership style that helps to influence the employee for the work which improve the productivity (Sethuraman, & Suresh, 2014).

Discuss at least three strategies that can be used to encourage employee participation in decision-making.

List of the three strategies to involve the employee in decision making are given below:

Use of suggestion box: The strategies show the indirect way to collect the opinion, without mentioning their name employee available their thought.

Survey: Employee involvement in decision-making can be done through conducting an online survey or a traditional survey.

Conduct meeting: Every employee has a different point of view and meeting helps to point out their opinion.

Discuss three strategies that a leader can use for building trust and confidence with colleagues.

There are three strategies that managers use to build trust and confidence with colleagues is given below

Leader supports their team member when they face problems in their particular work by providing the best and valuable suggestions to resolve the problem.
Leader conducts the motivational seminar to motivate the employees for achieving organizational as well as personal goals (Hayes, 2018).
Team Leader uses interpersonal leadership skills while leading the team members because interpersonal leadership skills help the leaders to build good working relations with employees.
Explain the importance of leadership in ensuring that work health and safety legislation is met.

Leadership plays a very important role to protect the employees from hazards and uncertain risks. To protect the employees from uncertain risk, Team leaders conduct the training program to provide training to team members related to the uses of health and safety measures. Team leaders also provide safety equipment to their team members to protect the employees from the workplace Hazard that occur during work. Team leaders of the company always encourage the employees to follow the health and safety policy and procedures of the company.

Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short explanation of each.

There are five reasons to follow the anti-discrimination law and the equal opportunity act is given below

If the manager provides equal opportunity to all the team members of the company then they do their work with more potential to achieve the organizational goals.
If the HR manager follows both the laws then the company gets a well-skilled candidate for the job roles.
Both laws help the company by encouraging the employees to increase the productivity of the business (Hayes, 2018).
Strong brand reputation in the market.
Increased employee engagement.
Explain the key phases of a change management process.

There are some key phases of the change management process is explained below

Preparation phase – In this phase, the manager determines the need for the change by analysing the performance of the overall business, by analyzing the financial position of the business, etc.
Planning phase – In this phase, the manager creates plans and strategies to improve the performance of employees, enhance the goodwill of the business in the market, increase the productivity of the business, increase the sale of the business, brand promotion, etc.
Execution – After creating the plan, the manager documents the entire plan that he prepares to expand the business properly. After documenting the plan, the manager sends the document to senior management for getting approval for implementation (Sarayreh, et al., 2013).
Explain the organisational change process using Kotter’s 8-step change model.
Form a guiding coalition.
Establish a sense of urgency.
Convey the vision for buy-in.
Develop a strategic vision & initiatives.
Sustain acceleration.
Generate short-term wins (Sarayreh, et al., 2013).
Empower others to enact action.
Incorporate changes into the culture.

Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?		Comments
	Yes	No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 2: Leadership project

Task summary

For this assessment task you are required in the role of the CEO of Boutique Build Australia to communicate the company’s mission and objectives through the presentation of the company’s new Strategic Plan to the Senior Management team, as well as consult with staff on the Plan and allocation of operational activities associated with the plan.

Following the meeting, you are required to report on decisions made at the meeting and following the meeting, as well as investigate a workplace issue.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Strategic and Operational Plan
Fatigue Management Report Template
Projector for presentation
Space to conduct a meeting
Roleplay participants

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Emil with PowerPoint presentation attached
Email with follow up report
Email with fatigue management report attached

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 2 Instructions as provided to students

Complete the following activities:

Carefully read the following scenario.

Boutique Build Australia was established in 2013. It is a boutique building company based in Sydney that specialises in the design and build of high-quality designer homes for the Sydney metropolitan and surrounding areas.

A Strategic Plan has been developed for the company by an external consultant with input from the CEO and senior management. The rationale for the Strategic Plan is to set the direction for the company over the next three years, establish strategic priorities and to describe how these will be achieved and the measures (operational priorities) to achieve them.

A first important stage of implementing the Strategic Plan is to meet with the Senior Management team to plan the operational activities to be implemented to achieve the organisation’s objectives. The preliminary meeting will focus on the objectives for the upcoming year being the expansion of the company into Brisbane and the Sunshine Coast markets as described in the Strategic Plan and to discuss and allocate roles and responsibilities in relation to the expansion.

The Senior Managers who attending the meeting will be:

· Operations Manager (Bob Sales) – Bob has been with the company since its inception. He was a former builder and therefore has an excellent understanding of the industry. His main role is to manage the day to day activities for the business, including setting and reviewing budgets and overseeing procurement.

· Marketing Manager (Jane Smith) – Jane has recently joined the company. She is responsible for all aspects of marketing, including marketing planning and marketing implementation. Jane’s strengths are in digital marketing.

· Human Resources Manager (Deborah Terns) – Deborah has been with the company for 2 years. She has worked in human resources for 10 years and her previous position was also with a construction company and she therefore has an excellent knowledge of the industry.

· Customer Service Manager (Amar Singh) – Amar has recently joined the company to manage the increasing number of sales staff. Amar previously worked with a construction company who expanded into other states and therefore has strengths in understanding how this process works.

Develop a PowerPoint presentation.

The first part of the assessment task requires you to prepare for the meeting with the Senior Management team to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and make decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should also ensure that you research techniques to encourage innovation and ideas for use in the meeting.

In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan and operational priorities and prepare for a presentation about the new Strategic Plan as part of the meeting.

Your PowerPoint presentation will need to last approximately 15 minutes and use graphics, such as images and tables or graphs to add interest to the presentation, as well as providing a visual representation of data.

A further 15 minutes should be allocated to discussion of the operational priorities and activities required to achieve them.

Note that at the meeting your assessor will provide some additional ideas for operational activities which you will need to consider and discuss in accordance with the company’s goals and objectives and the risk management plans identified in the Strategic Plan.

As the staff attending the meeting come from a range of educational backgrounds and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English.

Your presentation should address:

· Meeting aims (scenario information and instructions provided to you).

· The purpose of the Strategic Plan.

· An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.

· Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to.

· A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction.

· A discussion of the company’s strategic objectives operational priorities.

· An outline of key risks identified with regard to the Strategic Plan and at least four examples of how the company intends to manage identified risks.

· A discussion of operational priorities for the year ahead and activities required.

· Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least ten (10) specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting.

· Outline of all of the resources that will be in place for the expansion as per the Strategic Plan.

· An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers, suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.

Write an email to your Operations Manager (your assessor).

The text of the email should be grammatically correct and be written in a respectful and businesslike style.

It should inform your manager that you have completed the presentation, and that you are ready to present it at the meeting.

Attach your presentation to the email.

From – Manager@au.in

To – Operationmanager@au.in

Subject – Presentation

Respected sir

I want to inform you that I prepare the presentation on the strategic management plan of the business. In the presentation, I include so much information related to the organization such as the objective of the business, the operational aim of the business, roles, and responsibilities of the business, etc. for more information I attach the presentation with this mail. Kindly please consider my presentation and give feedback to improve it.

Kind regards

Deliver your presentation and consult with staff at a meeting.

The next part of the assessment requires you to deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas. You will also need to encourage innovative ideas as per the techniques you researched in assessment task 1.

Use the PowerPoint presentation you developed to deliver your presentation.

During the presentation, you will be required to demonstrate interpersonal skills and build trust and confidence in your team. To do this you will need to demonstrate

· Your ability to clearly and confidently present information

· Your ability to encouraging questions from staff

· Your ability to use active listening to confirm information and ideas.

· Your flexibility and adaptability to embrace ideas through your positive response to staff suggestions.

· Your ability to be a positive role model to other members of the team.

During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan.

Date – 28/10/2021

Time – 09:00 am

Duration – 10min

Agenda – Explain the presentation

Attendees – Manager and staff

Manager – Good morning

Staff – Good morning sir

Manager – Today, I conduct a meeting with all of you to explain the strategic management plan of the company.

Staff – Ok sir

Manager – There are some information that I include in the presentation is given below

1. Companies want to achieve their goals by providing the best quality services to the customers.

2. Company wants to improve the employee’s performance to increase the efficiency of the business and also to enhance the goodwill of the business.

3. Company wants to satisfy the needs and expectations of the customer as well as employees.

To improve the efficiency of the business, the company conducts a training program to provide training to staff related to updated skills.

Staff – Sure sir

Thank you

Send an email to staff (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant.

Your email should clearly show that all ideas have been considered in decision-making and indicate whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan.

You must send your email within two days of the meeting.

Carefully read the following.

Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue. At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends.

Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. Many staff are also travelling extensively because of the interstate expansion.

The company’s safe working guidelines are as follow:

· No one should work more than 8 hours in a day.

· There should be at least 10 hours’ continuous break per 24-hour period.

· A lunch break of at least 30 minutes should be taken during the working day.

· Individuals should be aware of the hours worked and ensure they are aware of the risks.

Staff time sheets for September show the following:

· Human Resources Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day.

· Marketing Manager: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken.

· Operations Manager: shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently.

· Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

From – Manager@au.in

To – Staff@au.in

Subject – Decision that makes in the meeting.

Respected sir

I want to inform you that I discuss all the decisions with the senior management that we take in the meeting such as we conduct training program to achieve the goals of the company, we update the technology to provide the best quality of services, etc. kindly please follow all the policy and procedure of the organization.

Kind regards

Investigate workplace issues.

Your Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate the finding to staff as a first step in addressing this issue.

Develop a short report (at least a page long) for the staff that includes:

· An analysis of the data to show that staff have not been meeting the safe working guidelines.

· Health and safety implications of fatigue including:

o Problems associated with fatigue

o Signs of fatigue

o Risks associated with fatigue and procedures for managing the risk of fatigue.

· Proposed strategies for managing fatigue

To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report.

Use Fatigue Management Report Template to structure your response.

Analysis of data

Workplace physical activity: Physical activity in the workplace make the employee tired and affect their work performance

Long working hour: A shift time of the employee is not more than nine-hour because more than nine work schedules affect the mind of the people

Short break: Not enough time to recover between shift time increase mental and physical stress.

Heavy workload work: Sometimes the physical pressure of workload affects the health of people

Travel: The time consumed in traveling to come office decrease the morale of the employee

Organizational change: The new implementation of strategy and adopting the policy and procedure in the workplace (Caldwell, et al.,2019).

Health and safety implications:

List of problems:

1. Laziness even after taking the sleep

2. Short term memory loss

3. It reduces the concentration to irritability

4. Reduce the work quality

5. Mental and body stress

6. Health issue and negative impact on other

7. Reduce decision-making ability

8. Distraction between complex tasks

A list of fatigue signs is given below:

1. Muscle weakness

2. Tiredness or sleepiness

3. Poor concentration

4. Reduce immune system function

5. Low motivation

6. Short term memory loss

7. Low ability to pay attention

List of Risks associated with fatigue and procedure:

List of risk	Procedure to manage the risk
Feel tiredness	Decrease the workload, gap between shift
Decrease the awareness	Try some exercise and take a power nap
Lack of attention	Manage workplace games and activities for refreshment
Reduce the productivity	Identified the problem of employee
Accident and health issue	Manage the workload and increase the break time (Lerman, et al.,2012).

Proposed strategies for managing fatigue:

1. Minimize sleep loss: quantity and quality sleep, minimum 8-hour sleep

2. Establish night time routine and nap during night shift: take a short break in the night shift to energize the body, effective for shift hour,

3. Planning the roster: Maintain the roster plan for the employee work shift and manage the fatigue.

4. Decision related to controlling the risk of fatigue: After an incident in the workplace, the strategy should implement to control the risk of fatigue (Caldwell, et al.,2019).

Write an email to your Operations Manager (your assessor).

The text of the email should in grammatically correct English, in a style that demonstrates respect.

It should include a short summary of the contents of the attachment.

Attach your fatigue management report to the email.

Respected operational manager,

I have attached the Fatigue Management Report Template, kindly please review it and provide feedback.

Thank you

Assessment Task 2 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Clearly and correctly communicate the organisation’s vision, values and strategic priorities as set out in the Strategic Plan?
Clearly communicate the relationship between the objectives, values and standards of the company and expectations of staff through their presentation to staff?
Use clear and simple language in the presentation, as well as during presentation, to facilitate staff understanding?
Clearly articulate operational priorities and activities and the roles and responsibilities of all staff to ensure that staff understand, and can achieve, responsibilities?
Demonstrate the ability to ensure that staff are consulted with, and can participate in, decision making?
Allocate roles and responsibilities appropriately according to staff competencies and the operational plan?
Build the commitment of the team?
Include suitable visual images within their PowerPoint presentation to facilitate understanding by all staff?
Build trust, confidence and respect through using effective interpersonal skills including: · Clear and confident presentation · Encouraging questions from staff · Active listening to confirm information and ideas?
Show flexibility and adaptability by demonstrating willingness to embrace ideas raised by the team?
In the second email, report on ideas put forward by staff and external customers as summarised in the meeting feedback, and how decisions that have been made according to feedback provided?
In the second email, report on how decision-making has been informed by risk management strategies?
Send the second email within required timeline?
Demonstrate the ability to investigate a workplace issue promptly and communicate findings to staff including: · Analyse data to identify whether safe working guidelines are being followed · Research and reporting on fatigue issues · Providing recommendations to address the issue
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 3: Media release project

Task summary

You are required to support your marketing manager to develop a media release.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Email to employees.

Assessment criteria

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 3 Instructions as provided to students

Complete the following activities:

Carefully read the following.

Assume that the company now wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations. You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction.

The media release is to be released to the local press in Brisbane and the Sunshine Coast.

Prepare for a meeting with the Marketing Manager.

Research some guidelines for developing engaging media releases that will promote a positive image. Prepare some information for Jane from the strategic plan and the presentation you developed in Assessment Task 2. The guidelines for the media release are:

· No more than one page (400 words)

· Should include a date, as well as contact details for future – you as the Director and CEO

· Needs to be engaging and convey a positive image of the organisation

The expansion of boutique build’s established in the area of shine coast market and Brisbane.

Date: 28-10-2021

The boutique builds based in Sydney and was established in 2013 that specialized in the design and build of high-quality designer homes for the Sydney metropolitan areas. Now company expand its business in the Brisbane and shine coast market.

With the vision to be the best builder of Australia, company media release in the local area

Organization detail:

Generate profitability and provide employment

Build high-quality designer homes based on the customer expectation

Expand the customer area and build strong relationships with customer

Enhance the skills and development of employee

Meet the need and expectations of customers related to designer resident

Company details to contact:

Boutique build’s Sydney

Have a meeting with the Marketing Manager.

Meet with Jane (who will be roll played by your assessor) to brief her on the requirements for the media release.

During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Jane as part of your team.

To do this you will need to demonstrate:

· Your ability to clearly and confidently present information and delegate tasks

· Your ability to encourage questions from the individual

· Your ability to use active listening to confirm information and ideas.

· Your flexibility and adaptability to embrace the marketing manager’s ideas through your positive response to suggestions

· Your ability to be a positive role model to Jane as a valued member of your team

· Your ability to empower Jane to be innovative and take responsibility for developing the media release and to feel assured of your trust and confidence in her.

Operation Manager: Good morning sir

Marketing manager: good morning sir

Operation Manager: Sir to expand our business we have to release media about our expansion in Brisbane and sunshine.

Marketing Manager (Jane): ok so explain to me the requirement for media release?

Operation Manager: sir we have to focus on the main objective and opportunities such as feedback and quality performance of the building.

Marketing manager: Yes, you are right your information skills are much effective than I thought.

Operation Manager: Thank you sir, but some doubt related to choosing the media tool is not yet fixed so we make a list of the possible tool of advertising such as newspaper, Television, online website, article and use of magazine?

Marketing manager: According to You, which media tool is best for advertising?

Operation Manager: Sir, television advertising and newspaper advertising is the best tool to promote the expansion.

Marketing manager: Yes both method you choose is effective as compared to others but we have to analyze the cost of advertising.

Operation Manager: Yes sir budget is under control and forecasting of the budget is planned.

Marketing manager: Ok, your interpersonal skills are good and your confidence to handle the situation is much attractive.

Operation Manager: Thank you, sir

Send an email to the Marketing Manager.

Jane has sent you her media release for review. It has been worked on by her and her new marketing interns David and Bella. Compose an email to the marketing manager and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open-door policy.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Email:

To: marketingmanager@gmail.com

Subject: an overview of the media release

I would like to congratulate Jane and her marketing intern David and Bella for making the effective media release that complete the requirement of the business. As discussed in the meeting the focusing points mentioned in the media release help to attract more people and media are invested. I appreciate your efforts and for future activities, I support you and your team.

Assessment Task 3 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Prepare for and conduct a meeting with the Marketing Manager to delegate the development of a media release, and in doing so demonstrate their ability to: · clearly and confidently present information and delegate tasks · encourage questions from the individual · use active listening to confirm information and ideas · show flexibility and adaptability to embrace the marketing manager’s ideas through their positive response to suggestions · be a positive role model to Jane as a valued member of their team · empower Jane to be innovative and take responsibility for developing the media release and to feel assured of their trust and confidence in her.
Send an email to the marketing team congratulating them on great work on the media release?
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 4: Work goals and professional development project

Task summary

In this assessment task, you will be required to research a company and job role that interests you and plan work goals for that job role. You will be required to develop a short report on the company and job role that you have identified, as well as work goals for a for this role.

You are also required to develop a professional development plan for the job role you have identified and researched, as well as participate in, and report on one of the professional development opportunities you identified.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Professional Development Plan Template.
Professional Development Report

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Email with the following attached:
- Work goals and plans report
- Professional development plan
- Professional development report

Assessment criteria

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 4 Instructions as provided to students

Complete the following activities:

Develop a work goals and plans report.

Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager.

Research and access information relating to the company, including the company’s web site and a position description for the role that you are interested in within the company. Your assessor can provide you with assistance in identifying this information if you are having difficulty accessing such information.

Review the company’s web site and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position. Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal work goals, as well as overall work goals for the roles based on the position requirements

Develop a short report about the business you have identified and the work goals you have identified that includes:

· An overview of the business that you have chosen, including the purpose of the business and where it is located.

· An overview of the company’s goals and objectives as identified from the web site/position descriptions.

· An overview of the position description for the job role you are interested in. Explain why you are interested in the job role and describe the key responsibilities of the job role.

· An outline of the five personal work goals that you have identified for the position, including why these goals are relevant to the company’s goals and objectives, as well as to the job role and how these are suitable goals for a 12-month period. Please note, at least one of these goals must be relevant to your communication skills. Conduct an analysis of the strengths and weaknesses of your own interpersonal skills and set a goal that will improve this area.

Develop a professional development plan for the next 12 months.

Research and review at least four professional development opportunities that would be relevant to the role that you have chosen and that relate to the work goals you have identified in activity one.

Use the Professional Development Plan Template to guide you with your response to this activity.

Assume that the organisation allocates a budget of $1,500 per year per staff member for professional development, so your decisions on professional development opportunities should be based on this. Also identify at least three free professional development opportunities that can be completed easily on your own or with some of your class members, for example, participating in webinars or engaging on Linked In forums, watching TED Talks together or some other suitable activities. You will be required to participate in these opportunities and provide a report on it.

Complete the professional development plan with the details of at least four professional development/networking opportunities that could be attended by someone in this job role over the next 12 months.

You will be required to include a brief description of each professional development opportunity, costs and location and date/s as applicable.

Participate in regular professional development opportunities.

Participate in the three professional development opportunities you identified above. This will have to occur over a period of time so you will need to discuss with your assessor a timeline to complete the activities and when the due date will be.

Complete all sections of the Professional Development Report Template.

Each question in the report should be answered in approximately one paragraph.

Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments.

Attach the following to the email:

· your work goals and plans report

· professional development plan

· professional development report

Part A

Company name- Boutique Build Australia

HR manager is a job role

An overview of the company- This company is dedicated to creating and maintaining cutting-edge conditions by creating a structure that is readily available to clients and which is highly confided.We have provided a promise that will enable the client to be enabled to succeed so that the knowledge and arrangements of the world can be utilized.We have been considered to be New Zealand and Australia’s main supply of corporate administrations because of our structure that is capable of supporting and assembling the foundation, resources, and offices.Boutique build EDI Limited has been recorded to the New Zealand Stock Exchange and Australian Securities Exchange, as well as being listed as the Stock Exchange of New Zealand.The ASX has been considered to have 100 companies that possess 88% of SPO’s.There are more than 53000 Killjoy individuals divided over 300 locations in New Zealand, Australia, and South America, the Asia-Pacific area, and Southern Africa.To achieve this role, we have set and achieved five objectives. To me, it is important to understand that obtaining information, people, and skills from the stage will assist in expanding the execution(Desimone, &Garet, 2015).

In the workplace, the task execution parts should be given enough time and energy.We have been paying attention to executing employment-related activities for it to lead to relevant fields, such as delectating administrative abilities.It is necessary to contract, train, and mentor the supervisors and delectate the workplace of the PMO.An organization must be led by a chief with essential capacities and abilities to coordinate efforts, purchase, compromise, tutor, and change the organization as necessary.For this to be extended, it must be made the best possible pioneers.

There is a need to learn how high-permeability and high-sway activities should be recognized and executed.The profitability of executing the high-permeability and high-sway projects can be improved when the PMO has prepared and employed the essential scholars. This can extend the organization’s long-term objectives.In this event, the resources of the organization have not been wasted on non-value and minor and siloed ventures, alluring new opportunities.According to the PMO job’s specification, it should be an inactive job, a sophisticated task, and a task that has the immediate line’ unmistakable comprehension when it comes to the essential bearing.

Business reports have to be thought about, as well as basic ethics. Managers, planners, and administrators could be involved in business reports.A KPI’s job is to help distinguish between the conceded and required destinations for groups of tasks.Ranking directions must contain unambiguous, straightforward data.Entrepreneurs choose to begin with the support of groups, partners, and administrators, and precise data must be found based on KPIs.

If one is new to filing and tasks must be organized, one needs to find new doors so that boards can be undertaken.A meeting must be held with the various pioneers and business leaders (Sadeghniiat-Haghighi, &Yazdi, 2015).

Meeting

Time – 10:00 AM

Venue – Conference Hall

Duration – 25 Minutes

Operations Manager – We have conducted this meeting to inform you about the business we have selected and to provide you with details about our strategic goals

Assessor – Go ahead, please

Operations Manager –By using the structure that is confided and has been involved to the clients, the purpose of this company has been to make and continue cutting-edge conditions.

The company’s strategic goals include

An organization’s leadership, accountability, profitability, and performance are essential

It is crucial to ensure accurate results, financial operations, and performance indicators

It is necessary to make sure that customers’ aspirations and needs are met by making high-quality residents

It must be well-led, accountable, profitable, and high-performing to increase home sales in Sydney by 10% within three years.

Assessor – I think this is a good idea.

Operations manager – I appreciate your kind words, sir

Part B

1. Performance Plan Template

Name of Employee- Educale Merry

Plan timeframe- 21-10-2021 to 01-11-2021

Name of Manager- Harry D’souza

Date of performance planning discussion- 21-10-2021

Date of mid-cycle review discussion- 27-10-2021

Date of end cycle review discussion- 01-11-2021

Outputs, projects, and deliverables: What will your main work be this year?

What elements of your work area’s Business Plan will you be responsible for or contribute to?

As a testing and energizing platform for both project managers and project managers’ heads to join the group situated in Derrimut, the Boutique Build Group has also served as a testing environment.Creating marketing strategies and handling the business should be one of the responsibilities of this position.The project manager should be notified of the observation so that it can be conveyed in line with the Boutique Build’s operational plan (Desimone, &Garet, 2015).

Conduct and behaviors: How will you do your work and interact with others this year?

Respect, collaboration, and innovation are the values of an organization.

It is important to communicate the project management program.

To prepare the task to be conveyed to the board – and to be fully aware of any subtleties of the colleague’s project – is the responsibility of the chief of the senior venture(Zepeda, 2013).

It is important to set realistic goals

The objective for the task should be a pragmatic and reasonable one.Methodologies should be developed so that these objectives can be achieved.

Coaching and guidance will be provided

To ensure that undertakings are followed up, it is imperative to provide direction and instructions to colleagues about each part of the venture with a goal and which has been comprehended by colleagues.

Knowledge and skills: What do you need to do your job well this year?

How will you apply your new skills and knowledge on the job during your learning and development activities this year?

It is essential to set goals to achieve them

Increasing leadership capability through group work

It is imperative to change routines and increase knowledge.

Did support need to do my job well?

Can the work environment be improved or arrangements made that would help you perform your duties more effectively?

The internal communication strategy should be employed to create an effective internal methodology that can ensure the group board’s success.

Techniques and tools to be used

Colleagues should be assessed for their ability and strategies must be developed based on their abilities(Sadeghniiat-Haghighi, &Yazdi, 2015).

How do I know if I am performing well?

If you perform well, what will happen? (For example, I’m happy with my customers, I’m able to maintain good working relationships, I’m timely and accurate in my work, etc.)

It will be all right with me and my work if I am doing well in the organization.Everyone at work will get along well.Senior management will be pleased with the results.

2. 4 professional development opportunities

Year: 2021

Details of Professional development/Network	Type	Date/s	Cost	Expected benefit to self	Expected benefit to the team
It would be good to have a LinkedIn platform group	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	21-10-2021	Nil	World-class experts must attend a session to gain a deeper understanding of marketing.	This involves selecting a deserving individual in an organization and embracing new methods in the organization as they are designed.
A proper newsletter and technical knowledge must be provided to BDO	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	23-10-2021	Nil	It is important to learn the technology and the technique of implementing it and to keep up with the latest news	Technology should be taught to employees, and it must be utilized.
World congress	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	25-10-2021	Nil	Learning new technology is necessary	To increase skills and confidence, a big network has been created
Global conferencing by Russell Bedford	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	27-10-2021	Nil	Financial managers should be invited to the workshop and the network should be established	There has been a huge network created.

4. Email

Subject: Concerning the attachment of a professional development program

Respected Sir,

Using this email, I am letting you know that a professional development plan has been created for someone to attend the job role within the next 12 months.

I would appreciate your valuable feedback on this email.

Thank you

Part C

Professional development report

Professional development is a beneficial opportunity for employees who work in the workplace, as well as for themselves, as it can enhance the knowledge and skills of the employee who is getting the opportunity for professional development (Zepeda, 2013).

Title: Developing your professional skills report

Date: 28/10/22

Time: 10:00 Am

Duration: 10 Min

Which professional development opportunity did you like the most?

Developing my knowledge and skills will enhance my professional and personal development, providing me with a better chance in the future.

Which part of the experience did you least enjoy?

Creating professional development in an individual takes a lot of time, so it is least likable.

Did the professional development opportunity you participated in to provide you with any benefits?

Credibility and confidence can be built through professional development activities. Efficiency can be enhanced, and staff can be reenergized through stimulating activities

Assessment Task 4 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement in line with the criteria of the activity step?
Plan and document professional development according to budget set?
Participate in, and report on professional development activities that include networks and industry groups regularly?
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement?
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 5: Ethics project

Task summary

For this assessment task, you are required to review the company’s current Code of Ethics, assess practices regarding staff use of frequent flyer points, update the Code of Ethics and advise staff of outcomes.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Access to the internet
Code of Ethics

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Email with memo attached
Email with updated Code of Ethics attached

Assessment criteria

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 5 Instructions as provided to students

Complete the following activities:

Carefully read the following.

Imagine that it is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned.

As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that several staff members have been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation

Write a memo on use of frequent flyer points and the company’s code of ethics.

Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points.

Identify and review codes of ethics and other documents form at least other three other companies on how they manage the issue of staff use of frequent flyer points.

Your memo should make a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed.

Memo

You are being informed that an investigation is being conducted regarding the use of flyer points for personal use which can happen on the ongoing trips.With boutique buildings on the rise, there has been a topic for discussion which is frequent flyer points redeemable for personal usage.We would appreciate your assistance.The points can be redeemed for use on the personal device from Sydney to Brisbane and from Brisbane to the Sunshine.The operational manager has deemed the staff to be cooperating and aware of the memo.In the course of the investigation, the team or staff will be arranged so that information about the usernames and emails can be filled out and details about the usage can be tracked.In the course of the investigation, the team or staff will be arranged so that information about the usernames and emails can be filled out and details about the usage can be tracked (SpA, 2016).

Send an email to the CEO (your assessor).

The text of the email should be written in grammatically correct English, using a style appropriate between an Operations Manager and their CEO. It should give a short summary of the contents of the attachment.

Attach the memo to the email.

The assessor in the role of CEO will email you their response.

Email

The purpose of this mail is to inform you about the investigation that is taking place regarding the usage of flyers by the individual during the travels.The operational manager will send the memo to the entire staff so that they are aware and can cooperate with him.In this regard, we request your cooperation in each phase of the investigation.

Thank you

Update the Code of Ethics.

Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO.

Updating in code of ethics

A personal and professional relationship should exist among all employees in the business, and the staff should act with honesty, integrity, and fairness.Whenever there is any doubt, the employees have to speak to their immediate superiors if there are any obligations and rights to disclose.The higher authority at Boutique Build Australia should be contacted if the issue does not get resolved. The information is not to be used to obtain personal gain for the staff member(SpA, 2016).

Send an email to staff (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling.

It should include a summary of the company’s position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points.

Ensure that you use clear and concise language so that all staff can understand the company’s position.

Attach your code of ethics to the email.

Email

Dear team,

This email contains information about the attached code of ethics.

Thank you

Assessment Task 5 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Develop work goals for a chosen role?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Recommend ethical behaviour in relation to the case study scenario of accumulation of frequent flyer points?
Update the Code of Ethics so that it clearly states the company’s expectation regarding ethics and frequent flyer points?
Encourage ethical behaviour through the sharing of Code of Ethics information with staff and so that they are clear of their responsibilities?
Use clear and concise language in all documents so as to ensure understanding by all staff?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Demonstrate a positive leadership style in their email to staff members communicating the company’s position on the subject?
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Final results record

Student name:
Assessor name:
Date

Final assessment results

Task	Type	Result
Task	Type	Satisfactory	Unsatisfactory	Did not submit
Assessment Task 1	Written questions	S	U	DNS
Assessment Task 2	Leadership project	S	U	DNS
Assessment Task 3	Media release project	S	U	DNS
Assessment Task 4	Work goals and professional development project	S	U	DNS
Assessment Task 5	Ethics project	S	U	DNS
Overall unit results		C	NYC

Feedback

¨ My performance in this unit has been discussed and explained to me.

¨ I would like to appeal this assessment decision.

Student signature: ___________________________________________ Date: _________________

¨ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: sor signature: ___________________________ Date: _________________

References

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Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. https://books.google.co.in/books?hl=en&lr=&id=LX-5DwAAQBAJ&oi=fnd&pg=PP1&dq=change+management+plan+&ots=v-iJSbXPFu&sig=Gh6OxHVSEnuat4dl-LKGQ8xVTDw&redir_esc=y#v=onepage&q=change%20management%20plan&f=false

Desimone, L. M., &Garet, M. S. (2015). Best practices in teacher’s professional development in the United States.http://repositorio.ual.es/bitstream/handle/10835/3930/Desimone%20En%20ingles.pdf?s

DesJardins, J. R., & McCall, J. J. (2014). Contemporary issues in business ethics. Cengage Learning.https://books.google.co.in/books?hl=en&lr=&id=erU8AwAAQBAJ&oi=fnd&pg=PR3&dq=business+ethics&ots=_kvWTev9a5&sig=1074kWvVp9t3gdRDBOCbdZ78Ko4&redir_esc=y#v=onepage&q=business%20ethics&f=false

Hayes, J. (2018). The theory and practice of change management. Palgrave. https://books.google.co.in/books?hl=en&lr=&id=sbZIDwAAQBAJ&oi=fnd&pg=PR2&dq=change+management+plan+&ots=hEWGErcbAY&sig=dJdsnnJ5Gzg8nIPs05L-jy8_wPw&redir_esc=y#v=onepage&q=change%20management%20plan&f=false

Lerman, S. E., Eskin, E., Flower, D. J., George, E. C., Gerson, B., Hartenbaum, N., … & Moore-Ede, M. (2012). Fatigue risk management in the workplace. Journal of Occupational and Environmental Medicine, 54(2), 231-258.https://journals.lww.com/joem/FullText/2012/02000/Fatigue_Risk_Management_in_the_Workplace.17.aspx

Qureshi, A., & Hassan, M. (2013). Impact of performance management on the organisational performance: An analytical investigation of the business model of McDonalds. International Journal of Academic Research in Economics and Management Sciences, 2(5), 54. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.685.104&rep=rep1&type=pdf

Sadeghniiat-Haghighi, K., &Yazdi, Z. (2015). Fatigue management in the workplace. Industrial psychiatry journal, 24(1), 12.https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4525425/

Sarayreh, B. H., Khudair, H., & Barakat, E. A. (2013). Comparative study: The Kurt Lewin of change management. International Journal of Computer and Information Technology, 2(4), 626-629. https://d1wqtxts1xzle7.cloudfront.net/33293215/Paper020413-with-cover-page-v2.pdf?Expires=1635419884&Signature=Ozm39yxFA86kscWfdCQD5Ua11gv5ujZcjw4gTsbwPzBa0qzQxmjkkWg742e8sRsGVu7AQuCibncw9AsKgDgzbzW-snhiKSyJ~qX2rKlP4Q3pbfYdqYEnUuqX6sNjZ1~gc2slYbe9xF6nbM19cIpuNKC-0~LOqUTjsvniqSdAnofL9XDagykvhYUFVDO8gTKQkyAHLxMpm3ZXmjKl7BTDyLnkr-7IYNMt0iLlo~5N~Lsau3FK7Yz0ouCYHvn5HCcI5xLTR9ly5YjxOD-L12T6v9EOXEjmngictJ-EuH7aq5oK2F0OlVeqNjJhyUHz9y-~1wYQ0w2iAUW3ij~HRsaz2A__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA

Sethuraman, K., & Suresh, J. (2014). Effective leadership styles. International Business Research, 7(9), 165.https://pdfs.semanticscholar.org/d2a2/528ddffc694b43fd5bcf3c68826de4da2eb3.pdf

SpA, A. F. T. (2016). Code of ethics and conduct.https://www.oleotecnica.it/media/0hxdw3lk/codeathics.pdf

Tur, C. (2016). Fatigue management in multiple sclerosis. Current treatment options in neurology, 18(6), 1-12.https://link.springer.com/article/10.1007/s11940-016-0411-8

Zepeda, S. J. (2013). Professional development: What works. Routledge.https://www.taylorfrancis.com/books/mono/10.4324/9781315854878/professional-development-sally-zepeda

BSBDIV501 MANAGE DIVERSITY IN THE WORKPLACE

ASSESSMENT PLAN

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for the unit/s in this topic.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements	Due date
1. Review project
2. Case studies
3. Promote diversity

COPYRIGHT STATEMENT

Disclaimer

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CONTENTS

ASSESSMENT PLAN. 1

ASSESSMENT OVERVIEW.. 4

ASSESSMENT TASK 1: RESEARCH PROJECT. 7

ASSESSMENT TASK 2: CASE STUDIES. 10

ASSESSMENT TASK 3: PROMOTE DIVERSITY. 22

Part A. 22

Part B. 22

ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment ofBSBDIV501 Manage diversity in the workplace.

About your assessments

This unit requires that you complete 3 assessment tasks.You must complete all tasks to achieve competency for this unit.

Assessment Task	About this task
Assessment Task 1: Review project	You are required to review Marino Enterprises’ diversity policy and make recommendations for improvement.
Assessment Task 2: Case studies	You are required to answer case study questions to demonstrate your knowledge of fostering respect for diversity in the workplace, federal and Victorian legal framework and workplace complaints procedures.
Assessment Task 3: Promote diversity	You are required to identify a training need and present the topic to the class for the purpose of education, fostering respect and promoting the benefits of diversity.

This is an open book assessment and you may reference your learning material to assist you in completing these tasks.

Please note that cheating and plagiarism are considered academic misconduct and will not be tolerated at Ashton College. Refer to the Client Information Handbook for more information.

Purpose of assessment

To demonstrate that you understand the performance outcomes, skills and knowledge for this unit. This unit describes the performance outcomes, skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Marking criteria

Standard

To be assessed as satisfactory for this assessment activity each question or statement must have the correct response.

Reassessment

If you do not answer every question correctly, then your assessor will give you the opportunity to go over the incorrect answers or ask you a similar multiple choice question.

If you still do not answer all questions correctly then your assessor will arrange for you to re sit the entire assessment. Your trainer will provide guidance as to the areas of the learning materials that you need to review.

You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your Trainer/Assessor will provide feedback and will arrange a date for your 2nd attempt. If your 2nd attempt is unsatisfactory (U), or you fail to attend of date scheduled for the 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task.

You must satisfactorily complete all assessment tasks to be deemed competent in this unit.

Assessment Appeals

If you wish to appeal an assessment decision you should initially talk with your trainer/assessor and see if the situation can be resolved. If you are not satisfied with the outcome you may then lodge a formal complaint. Formal complaints are to be made to the Clients Service Manager.

Complaints and appeals are actioned within 5 days of receipt of a complaint or appeal. The College will act upon the outcome of any complaint found to be substantiated. Appeals must be lodged within 20 working days of the decision of a complaint process or assessment result.

For further information on this procedure refer to the Complaints and Appeals Policy and Procedure.

Assessment Task 1

Unit Code: BSBDIV501

Unit Title: Manage diversity in the workplace

	STUDENT DECLARATION: I declare that no part of this assessment has been copied from any other person’s work, except where due acknowledgment is made in the text, and no part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. Student Signature: _________________________________________ Date: ____/____/_______
	Student Name:
	Student ID:
	Trainer/Assessor Name:
Result		Result (Please Circle) S \| NS
S = Satisfactory NS = Not Satisfactory Marking criteria – Student must demonstrate satisfactory performance in each task to be deemed Satisfactory.
Assessor’s feedback / date for re-assessment if required:
Assessors signature:			Date:

ASSESSMENT TASK 1: RESEARCH PROJECT

Task summary

For this task you are required to review Marino Enterprises’ diversity policy and make recommendations for improvement.

Resources and equipment required to complete this task

Access to textbooks and other learning materials.
Access to a computer, printer, Internet and email software (if required).
Marino Enterprises Diversity Policy (provided in Marino Enterprises Handbook).
Marino Enterprises Style Guide (provided in Marino Enterprises Handbook).

When and where should the task be completed?

This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

Feedback report.

Instructions

Read the background information below and complete the activities.

Over the past three years Marino Enterprises has grown considerably and have expanded their community involvement to include a number of employment programs for disadvantaged groups. Working closely with a local employment provider, Marino employ a number of people with disabilities, mature-age people and Indigenous Australians.

Marino has also engaged two local schools with which they employ and train a small group of school-based trainees across all facets of their business.

Marino Enterprises also employ a large group of people from the LGBTIQ community, immigrants and international travelling backpackers. This has not been a deliberate policy or program of the company but rather a word of mouth as an employer of choice in the community.

With such a diverse and transient workplace, Marino Enterprises feel that their Diversity Policy isn’t matching the work that they do now. There have also been a couple of situations that have not been handled or managed well.

Analyse and review Marino Enterprises Diversity policy and provide feedback in a report to management. The policy is located in the Marino Enterprises Handbook.

Along with explaining the importance and purpose of having a robust diversity policy you are required to make recommendations for improvement so the policy extends to meet the changing workplace environment and culture, and is current in relation to the legislation framework.

Your report should be clear and concise and be written in a language suitable for the audience. You should also follow the Marino Enterprises Style Guide when laying out, formatting and saving your report.

Note: use your research skills to review other diversity policies that are available through your business networks or the Internet. Current legislation can be found at the Fair Work Ombudsman website (www.fairwork.gov.au) and the Human rights Commission (https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick-guide-australian-discrimination-laws

Answer Report

Marino enterprise has developedsignificantly and the enterprise has extended its involvement inthe community to add the number of programs of employment for the deprived groups. As the demographics of the workforce shift and international or global market arise, the diversity policy at the workplace inches nearer to becoming the necessity of the business rather than the banner that the organizations wave for showing their pledge to implementing change and differences (Hunt, et al., 2015).

The diversity policy at the Marino Enterprise will help to develop mutual respect and kindness among the staff and employees. Whether the employees operate in teams or groups comprised of colleagues with different disabilities, styles of work or those who signify different generations or cultures, the synergistic environment of work becomes the custom in the enterprise. Although the peaceful environment at the enterprise might be hard to obtain, employees and employers yet identify the various talents and strengths that the policy of diversity gets to the Marino enterprise and they earn respect for the performance of their co-employees (Hunt, et al., 2015).

Various employees of different enterprises or organizations have remained marginalized because of discrimination, ageism and racism against individuals with disabilities. Just not only this racism is illegal and unethical, but this also has some serious consequences. By implementing the policy of diversity at the Marino enterprise, the employees can be relieved by the discrimination and racism they faced (Ohnos, 2021).

Conflicts certainly happen in any enterprise’s environment of work. But the workers who recognize the difference of other individuals frequently also recognize similarities, significantly when there are similar objectives, like quality and production. Respect among the employees minimizes the probability of conflicts in the organization. This can be done by implementing a diversity policy at the workplace. The capability of resolving the conflicts of the workplace reduces the prospective liability of the complaints of employees that can otherwise increase to official matters like litigation. The Marino enterprise must appreciate the efforts of their employees and employers so that the employees could feel to put their opinions and thoughts forward. The diversity at the workplace conserves the quality of workplace relationships of employees with their colleagues (Ohnos, 2021).

Diversity in the Marino enterprise is essential for the employees as it establishes itself in developing a great reputation or goodwill for the enterprise, leading to maximizing opportunities and profitability for employees (Berliner, 2013).

Marino enterprises must realize the importance of diversity policy for the betterment of their performance and employees’ also (Berliner, 2013).

Work with at least one other class member to discuss your feedback and recommendations before you submit your report. Your assessor will arrange a time for this group meeting to occur.

During the group meeting you are required to share your feedback and recommendations and consider the views and feedback from your class member/s.

Your assessor will observe and assess you on the way that you communicate, collaborate and interact, and how you demonstrate respect towards others in personal interactions.

At the conclusion of the meeting, make changes to your report and submit it to your assessor.

AnswerMeeting

Student 1 – Good morning all!

Students – Good morning!

Student 1 – How are you all?

Students – Good, how are you?

Student 1 – Same here. So, we are conducting this meeting to recommend your views and feedback on the diversity policy at the workplace.

Students – Okay, we have many recommendations on this policy.

Student 1 –Okay, so we start this by taking your viewpoints. So please start.

Students – The individuals must be sure that the diversity statement of the company and the present initiatives are accurate and obvious on the page of career and then reference it in each description of the job that is offered to the individuals.

Student 1 – Okay, this is the very accurate suggestion I say. Any other recommendations you all want to give?

Students –Yes, for the betterment of the enterprise, the company must give high-value scholarships and internships from the under-represented individuals’ groups that would help the company to advance very quickly in key performance and roles in the enterprise.

Student 1 – This is also a better one. Any other suggestion you want to give at last?

Students – Yes, the enterprise can conduct the programs of mentorship. These programs would help to make sure that every individual has various opportunities to progress and also establish closer relationships among employees.

Student 1 – It is also correct. Okay, thank you all for your recommendations.

What do I need to hand in for this task?	Have I completed this?
Feedback report	o

Assessment Task 2

Unit Code: BSBDIV501

Unit Title: Manage diversity in the workplace

	STUDENT DECLARATION: I declare that no part of this assessment has been copied from any other person’s work, except where due acknowledgment is made in the text, and no part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. Student Signature: _________________________________________ Date: ____/____/_______
	Student Name:
	Student ID:
	Trainer/Assessor Name:
Result		Result (Please Circle) S \| NS
S = Satisfactory NS = Not Satisfactory Marking criteria – Student must demonstrate satisfactory performance in each task to be deemed Satisfactory.
Assessor’s feedback / date for re-assessment if required:
Assessors signature:			Date:

ASSESSMENT TASK 2: CASE STUDIES

Task summary

For this task you are required to answer the case study questions to demonstrate your knowledge of:
How to foster respect for diversity in the workplace
Federal and Victorian legal framework
Workplace complaints procedure.

Resources and equipment required to complete this task

Access to textbooks and other learning materials.
Access to a computer, printer, the Internet and word processing software.
Marino Enterprises Diversity Policy (provided in Marino Enterprises Handbook).
Internal Complaints Procedure (provided in Marino Enterprises Handbook).

When and where should the task be completed?

This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

Answers to all case study questions.

Instructions

Read the case studies below and answer all of the questions. The answers must be word processed and submitted in a suitably formatted document.

Case study 1: Michael

Michael has worked for Marino Enterprises as their Accounts Officer in the Melbourne head office for the three years of their operation, and worked for Luigi for 10 years before then. He has explained to Luigi and his manager that he will be commencing a gender transition and will be known as Michelle upon returning from a month of leave.

Michael’s manager works with HR to set up information sessions for staff to discuss the matter before Michelle returns from leave.

At the first meeting, some of the other staff are hostile, asking, ‘When there’s only one of her, it or whatever, and there’s nearly twenty of us, why is it us who have to be accepting? Why do we have to change?’ The manager and HR team work to educate theemployees about transgender issues and discrimination, terminology and the acceptable use of names and pronouns.

Question 1

What Victorian Act do transgender people in the workplace have legal protection under?
___________________________________________________________________________________

The “Victoria – Equal Opportunity Act 2010” provides protection to transgender individuals.

Social discrimination, victimisation, and sexual harassment are all encouraged to be identified and eliminated. It supports equality and the gradual attainment of equality. Discrimination in public life is protected by it.

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 2

In support of Michael’s transition, Marino Enterprises have discussed developing a transition plan. What might this transition plan include?
___________________________________________________________________________________

It should involve staff consultation and training sessions for when Michael returns after the transfer to Michelle.

It should include everyone’s acceptance policy.

It should be required to utilise appropriate terms and pronouncements when speaking to her.

Make arrangements for her exit.

The employees should be courteous and accepting of her new persona.

All of the amenities should be supplied to her on an equal basis.
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 3

As a manager what information would you need to know about in order to support Michael and to prevent discrimination? Make a list of at least three topics.
___________________________________________________________________________________
First I would like to directly ask her that what type of support she requires and how the staff and management help her and what rights she will have as a transient gender. After this matter I will concentrate on letting my staff understand regarding the transients Transgender rights therefore that they will be able to know that it is not legal to discriminate between the transience. Before time all the penalties and fines on the discrimination would be told to them.

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 4

Marino Enterprises have not had this scenario arise to date and feel that they are not prepared, or covered legally to manage the situation or matters that may arise. What actions could they take to rectify their preparedness?
___________________________________________________________________________________
They could say it urgent aims and objective about the transgender acceptance. They could modify their internal policies as well. Acceptance and tolerance must be the important key objective in this case.______________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 5

As the manager, how could you respond to the hostile staff member and encourage respect?
___________________________________________________________________________________
In my opinion I would give awareness to my hostile staff and employees and then inspire them to be supportive and then present the acceptance to the opposite Gender as well as respect her traditions.____________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 6

If the hostile staff member was to continue making derogatory comments in front of Michelle, what is the first step in the Marino Enterprises’ Complaints procedure for her to follow?
___________________________________________________________________________________
In the Marino enterprise the first step will be to solve the matter or issues by both parties on their own and then settle the disputes themselves.

___________________________________________________________________________________
___________________________________________________________________________________

Case study 2: Recruitment

Champions Sports Bar is owned and operated by Marino Enterprises and it has been subject to a discrimination complaint as a result of their recent recruitment campaign. They told the recruitment agency that they were looking for ‘young women with flair’ to fill the positions of bar staff. The recruitment company followed instructions and advertised the job as such and didn’t consider anyone other than females under 30.

Question 1

Who is liable for discrimination?

For the discrimination both the champagne bar as well as agency of recruitment is responsible.

Question 2
Discuss the four discrimination matters related to recruitment that an employer must consider.
___________________________________________________________________________________
Some matters that are related to recruitment that an employee should consider are-
As per the law the adjustment as well as changes must be created in the organisation.
It is not in the favour of law that to display or publish to authorise someone else to display or publish an advertisement that symbolise that the people inclined to engage in harassment, discrimination or victimisation.
One must make adjustments that are reasonable in their recruitment process as per the participant by sorting support or interpreters.
Information arranged from participants should be as per their skills and job. It should not involve information that can be utilised as a discrimination sign. One should present that they are utilising the information for the purposes of non-discrimination. The information of discrimination must not be demanded verbally or in written away by the interview and it is also not in the favour of the law.________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 3

If a highly qualified male internal staff member had applied for this position and was told by his manager ‘bad luck mate, we’re employing girls’ on a number of occasions, what action can he take under the Complaints procedure?
Answer He could file his complaint under the gender discrimination act to take the action against the bar as it is not necessary to recruit only the girls in a bar. He can mention that I have experience in this field of work then I have the right to work (Roberts, et al., 2014).
Question 4
If a 52 year old female applied for the position, who was also more than qualified, and was told that she didn’t get the job because they were looking for young women, what federal Act has been breached?
AnswerHere the Age discrimination act has been breached. This act forbids discrimination in the process of discrimination based on the age of individuals. This act applies to older and young individuals. This act also prevents older and younger citizens from age discrimination(Roberts, et al., 2014).

Question 5

If the 52 year old female was told that she didn’t get the job because kegs of beer would be too heavy for her to lift and she hadn’t used their cash register system, would this still be considered discrimination? Explain your response.
Answer Yes, I will still consider it as discrimination against females. As we have no right to judge any individual’s potential and calibre. Every individual has some speciality in them. First, we should observe their performance and then judge them. Saying that you cannot lift kegs of beer is a kind of discrimination as we are demotivating the other individual(Roberts, et al., 2014).
Question 6
During the interview process for this position, a young woman fits the description and is qualified and is asked if she has children. She lets the interviewer know that she has two, one of which she is still breastfeeding. Prior to disclosing this information she was asked if she could start next week but the interviewer has gone cold and cuts the interview short. On what basis could the woman make a complaint?
Answer The young woman would file the complaint as per federal law. In this act, the interview cannot behave like this with the women and could not ask any personal questions(Roberts, et al., 2014).

Case study 3: Muhamad

Louise, a female staff member reports to her manager that Muhamad, a Muslim staff member, never shakes hands with female clients. Louise considers this to be rude and disrespectful to females, and show a total lack of equality. She requests her manager to tell Muhamad that he must shake female client’s hands.

Question 1

As Muhamad‘s manager, how should you deal with this situation?
AnswerIf I was the manager of Muhammad, I would make him understand to shake hands with the female clients by talking to him politely, giving him suggestion regarding workplace relationships, providing his knowledge about the importance of the policy of diversity at the workplace (Grainer, et al., 2014).

Question 2

What are the legal requirements?
Answer The manager must conduct training sessions at the workplace to give knowledge to Muhammad about gender equality and should implement the gender equality act at the workplace (Grainer, et al., 2014).

QUESTION 3

Three weeks have passed and Muhamad comes to you to report that Louise has cornered him in the photocopy room and told him that he is rude for not shaking hands with female clients. Louise has told you that she cannot work with Muhamad as his behaviour makes her sick!
What can you do to manage the situation and encourage them to work together?
AnswerIn this situation, the manager must conduct an urgent meeting with Louise and Muhammad and listen to both and also listen to their point of view regarding this. Then he must take their suggestion equally in this situation. Then he must give some valuable advice to them and then try to resolve the conflicts by giving accurate conclusions(Grainer, et al., 2014).

QUESTION 4

Outline what part of this situation you would document. Why is it important to be objective in documenting these situations?

Answer The situation is that Louise considers the behaviour of Muhammad with the female disrespectful and lack of equality. At the workplace, all the employees are treated as fair equals. No one should be discriminated against as per their caste, religion or gender (Wintgens, 2016).

Case study 4: Delores

A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel that the customer is acting with racial hatred toward her.

Question 1

Can Delores refuse to deal with a customer on these grounds?
Answer I do not think that Delores is right in this situation. As we can’t choose our customer by ourselves or by their behaviour. We could not deny selling or dealing with our clients as this is against the law. So, Delores cannot refuse for dealing with the customers in these cases or matters (Wintgens, 2016).
Question 2
What are the employer’s legal requirements?
Answer The legal requirements of the employer includes the racial discrimination act, in which any of the individuals do not have the right to racially discriminate against another individual(Wintgens, 2016).

Question 3

As Delores‘s manager, how should you deal with this issue?
Answer If I was the manager of Delores, I would manage this issue by handling the customer with accurate and kind behaviour and telling him about the laws and regulations under the racial discrimination act. I would also suggest to Delores that he must every customer with polite manner (Wintgens, 2016).

Case study 5: Jackie

At lunch your colleague, Jackie, expresses a concern to you. She has recently disclosed information about her mental illness to your team leader, Kelly, who she has always gotten along well with. Kelly was shocked and said ‘well that explains everything, you should consider taking some leave’ Jackie feels as though Kelly has excluded her from general office conversations and work discussions since and has overheard Kelly telling other staff in the lunch room that ‘you’re crazy’ and ‘unstable’. Jackie doesn’t know what to do.

Question 1

What should Jackie do?
AnswerJackie must communicate with her senior manager regarding her condition. The senior manager then should communicate with Kelly and should make her realise her mistake. Jackie must not take much pressure regarding this matter(Wintgens, 2016).

Question 2

What federal and Victorian legislation applies in this situation?

Answer Victorian and federal legislation apply here are:

a) Fair Work act 2009
b) Disability discrimination act 1992
c) Australian Human Rights Commission Act 1986

Question 3

It is some months down the track and Jackie has not been able to resolve the conflict through informal channels. She has made a formal complaint against Kelly. In dot point, outline the formal process to be followed by the HR Manager under the Complaints procedure (Wintgens, 2016).

Answer The process includes:

The HR manager must resolve this matter as soon as possible.
He must communicate with Kelly and suggest to her about the disability discrimination act.
The HR manager must give proper information to Kelly about the mental situation as it is a very serious matter and we should discriminate against anyone regarding his or her mental condition (Wintgens, 2016).

Case study 6: Will

Will is multi-lingual and very popular with customers of Ellia Hotel because of his language and customer skills but he has been homeless for six months and his manager at Marino Enterprises has just been given this information through another employee.

Will hasn’t missed one shift nor has he looked unclean or untidy. He has been caught taking food from the kitchen bins by the employee who has reported it. The manager has fired Will on the spot.

Question 1

Has Will done anything wrong?
Answer No, I do not think that Will has done anything wrong in this situation as he was just searching for food from the bins(Derthick, 2013).
Question 2
Can Will claim unfair treatment or discrimination? Explain your response.
Answer Yes, Will should claim discrimination and unfair treatment. He can claim under the legislation of the Australian Human Rights Commission Act (Derthick, 2013).

Question 3

Make two suggestions of how Will’s situation could benefit Marino Enterprises.
Answer Two suggestions are:

As Will was very popular among the customers of Mario enterprise because of his behaviour and language, he must not be fired as this can affect the customers of Marino enterprise (Nelken, 2017).
The nature of the behaviour of Will towards customers was appropriate and efficient, this will attract more customers.

Case study 6: Reflection

Think about a time that you felt as though your own prejudices have impacted a personal interaction, either with someone that you have worked with or someone you have come across in your day-to-day life.

Question 1

Outline the situation and describe how you would demonstrate respect, understanding and acceptance to that person in the same situation now.
Answer Once I was working in an organization named Marino Enterprise, there was an employee named Ashton Stark. He regularly taunts me regarding my age and caste. I felt very awkward around him and did not like him at all. I tried to ignore his comments and taunts regarding my caste and my age. But it was all now going above the limits. I felt stressed and I also could not focus on my work because of his comments. Then on one day, I decided to take this matter to top management and I put this matter forward to the senior authorities. Then they took action against him under the Age and racial discrimination act. Then he was fired from the job and I felt very relieved after this. So, at the workplace doing discrimination is a kind of crime and one should not attempt this as the other person can be demotivated (Nelken, 2017).

What do I need to hand in for this task?	Have I completed this?
Your answers to all questions	o

Assessment Task 3

Unit Code: BSBDIV501

Unit Title: Manage diversity in the workplace

	STUDENT DECLARATION: I declare that no part of this assessment has been copied from any other person’s work, except where due acknowledgment is made in the text, and no part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. Student Signature: _________________________________________ Date: ____/____/_______
	Student Name:
	Student ID:
	Trainer/Assessor Name:
Result		Result (Please Circle) S \| NS
S = Satisfactory NS = Not Satisfactory Marking criteria – Student must demonstrate satisfactory performance in each task to be deemed Satisfactory.
Assessor’s feedback / date for re-assessment if required:
Assessors signature:			Date:

ASSESSMENT TASK 3: PROMOTE DIVERSITY

Task summary

For this task you are required to identify a training need and present the topic to the class for the purpose of education, fostering respect and promoting the benefits of diversity.

Resources and equipment required to complete this task

Access to textbooks and other learning materials.
Access to a computer, printer, the Internet, word processing and presentation package software (such as Microsoft Word and PowerPoint).
Audio visual equipment.
Case studies from Assessment Task 2.

When and where should the task be completed?

Part A of this task may be done in your own time as homework or you may be given time to do this task in class. Part B of this task will be completed in class time.
Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

Part A – Memo.
Part B – Student is not required to submit anything.

Instructions

This assessment task requires you to identify a diversity related training need and present the topic to your class. The topic should be related to one of the topics presented in the case studies in Assessment Task 2.

Part A

Firstly, in a brief memo to your assessor, identify the training need to address the particular issue of difference and discuss at least three ways that a company could promote their diversity policy to staff. Submit your word processed memo to your assessor.

Answer

To: The Assessor

From: HR Department

Date: 9-03-2022

Subject: Regarding Training for Diversity Policy

In our organisation the diverse that are involved in our department will like to start a training of diversity policy for the employees.

The training would include the cross-cultural overview organisation, sexual orientation, identify differences, conservative and liberal beliefs, ethnic city, race and rights among others that would be held after two weeks on the approval. The duration for completing it is one week.

The training would be started to inspire the harmony over the employs from that we could accomplish the following-

All voice and opinion would be heard and it would not contain the destructive criticism and it would lead to an entire usual benefit.

Oriented by the policies of anti discriminatory.

Holding the virtues that would promote the usual benefit for staff would strengthen our relations by one another. By having a force of collaborative things than organisation could make their vision and mission a reality.

The cultivated I was brainstorming in which teams of cross functional composed of various ethnicity and gender that would collaborate.

Part B

Prepare and present the topic to your class. The purpose of the presentation is to:

Promote the benefits of diversity in the workplace, including how diversity could enhance products/services and contribute to a competitive advantage.
Educate staff on your diversity policy and the Marino Enterprises complaints procedure (this should be referenced rather than step-by-step introduction).
Educate staff on the issue of difference that you have chosen.

You will have 20 minutes for your presentation. You are required to use a presentation package and audio visual equipment but you have creative freedom to present the information in the most engaging and interesting way as long as it is appropriate. You may make the use of images, videos, role plays, facts and figures, tables, etc if you chose.

Your assessor will be looking to see that you:

Demonstrate respect for the differences you are presenting.

For example, this might include being an advocate during the discussion, being well informed on the topic and discussing the benefits of diversity and why this is important.

Encourage diversity and sell the benefits of working effectively in a diverse workplace such as Marino Enterprises.

For example, diversity gives the opportunity for people to learn skills and knowledge from people with different skills/knowledge to themselves; it gives a chance to learn about different cultures, religions, food, the way people live, a different language, history of a country or place, it may open job opportunities, workplaces may offer flexible working arrangements for everyone not just those that need it.

Help your class members acknowledge issues relating to workplace diversity.

For example, this might include asking questions of the audience to gauge their understanding and acceptance and responding with information that aligns with the legal framework, polices and the company’s commitment to diversity and giving staff the opportunity to view their opinions and views.

Identify diversity factors and give examples of diversity in the workplace.

This might involve being well informed of your topic and providing sound facts and figures and examples of diversity that are discussed in the case studies (or other case studies).

What do I need to hand in for this task?	Have I completed this?
Part A – Memo	o
Part B – You do not need to submit anything	NA

UNIT SUMMARY SHEET

BSBDIV501 Manage diversity in the workplace

This form is to be completed by the assessor and used as a final record of student competency. All student submissions are to be attached to this summary sheet before placing on the students file.
Student Name:
Student ID No:

Please attach the following documentation to this form		Result (Please Circle) S = Satisfactory NS = Not Satisfactory
Assessment Task 1	Case study	S \| NS
Assessment Task 2	Presentation	S \| NS
Assessment Task 3	Project	S \| NS
Final Assessment Result for this unit C – Competent, NYC – Not yet Competent (Please Circle)		C / NYC

Marking Criteria – Student must demonstrate satisfactory performance in each assessment task to be deemed competent in this unit.

Assessor Feedback:

………………………………………………………………………………………………………………………………………..

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Signature: ____________________________

Date: ____/_____/_____

UNIT SUMMARY RECORD – Student copy

BSBDIV501 Manage diversity in the workplace

Note: To be removed by the Assessor and returned to the student

Student Name:
Student ID No:
		Result (Please Circle) S = Satisfactory NS = Not Satisfactory
Assessment Task 1	Case study	S \| NS
Assessment Task 2	Presentation	S \| NS
Assessment Task 3	Project	S \| NS
Final Assessment Result for this unit C – Competent, NYC – Not yet Competent (Please Circle)		C / NYC

Assessor Feedback:

………………………………………………………………………………………………………………………………………………………………………………………

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Signature: ____________________________

Date: ____/_____/_____

……………………………………………………………………………………………………………………………..

please cut here

Assessor Declaration: (to be filled out and given to the student when assessment is handed in)

BSBDIV501 Manage diversity in the workplace

Student Name:
Student ID No:

Student has submitted this assessment on ____/_____/_____

Trainer Signature: ____________________________

References

Hunt, V., Layton, D., & Prince, S. (2015). Diversity matters. McKinsey & Company, 1(1), 15-29.

Ohnos, T. (2021). Taiichi Ohnos Workplace Management.McGraw-Hill Education.

Berliner, J. S. (2013). Factory and Manager in the USSR.Harvard University Press.

Roberts, C., Davies, E., &Jupp, T. (2014). Language and discrimination.Routledge.

Grainer, M., Noble, C. H., Bitner, M. J., &Broetzmann, S. M. (2014). What unhappy customers want.MIT.

Wintgens, L. J. (2016). Legisprudence: practical reason in legislation. Routledge.

Derthick, M. (2013). The influence of federal grants.Harvard University Press.

Nelken, D. (2017). Using the concept of legal culture (pp. 279-303).Routledge.

Develop workplace policies and procedures for sustainability BSBSUS511

Assessment

Task 3

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following: · Social media post · Power Point · Email to management · Contextualisation of monitoring report · Report to senior management		☐	☐	☐
Demonstrated ability to: Present workplace sustainability policies and implementation processes to key stakeholders This is evidenced by: Completion of communication items in Task 3.1		☐	☐	☐
Demonstrated ability to: Identify and source resources required to implement sustainability policies This is evidenced by: Communication to senior management in Task 3.1		☐	☐	☐
Demonstrated ability to: Support implementation of workplace sustainability policies This is evidenced by: Completion of documents in Task 3.1		☐	☐	☐
Demonstrated ability to: Track continuous improvements in sustainability approaches using recording systems This is evidenced by: Completion of documents in Task 3.2		☐	☐	☐
Demonstrated ability to: Document outcomes and provide feedback to key personnel and stakeholders This is evidenced by: Completion of report in Task 3.2		☐	☐	☐
Demonstrated ability to: Identify trends requiring remedial action to promote continuous improvement of performance This is evidenced by: Completion of report in Task 3.2		☐	☐	☐
Demonstrated ability to: Modify sustainability policies to incorporate improvements This is evidenced by: Completion of report in Task 3.2		☐	☐	☐
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 3 – Implement and review workplace sustainability policies. 6

Task 3.1 Implement workplace sustainability policies and procedures. 8

Task 3.2 Review the implementation of the workplace sustainability policies and procedures. 9

References. 11

Task 3 – Implement and review workplace sustainability policies

Task summary and instructions

What is this assessment task about?

This task builds on your work in Task2 and uses the same scenario.

This task comprises of the following assessment methods:

o Product-based ☒

o Direct observation of Role-Play ☐

o Case Study ☒

o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Present workplace sustainability policies and implementation processes to key stakeholders

· Identify and source resources required to implement sustainability policies

· Support implementation of workplace sustainability policies

· Track continuous improvements in sustainability approaches using recording systems

· Document outcomes and provide feedback to key personnel and stakeholders

· Identify trends requiring remedial action to promote continuous improvement of performance

· Modify sustainability policies to incorporate improvements

· develop and implement workplace policies and procedures for sustainability on at least one occasion, including:

o implementing sustainability policy and procedures into wider organisational policies and procedures

o consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

You are required to address the following:

· Task 3.1 Implement workplace sustainability policies and procedures

Develop documentation related to policies and procedures

· Task 3.2 Review workplace sustainability policies

Contextualise a monitoring report to align with your sustainability policies and procedures
Write a report to senior management to address the monitoring report

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must submit to GOALS

· Social media post

· Power Point

· Email to management

· Contextualisation of monitoring report

· Report to senior management

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 3.1 Implement workplace sustainability policies and procedures

Social media post

Develop a social media post to publish in the FB page of the organisation. The post must be developed to promote the workplace sustainability policy developed in Task 2.1.2, including the expected outcome.

Choose an image and develop a memorable tagline to accompany the post.

Explain how the policy has already been implemented successfully in the project team.

Social media post for MMI education Ptv.

The organization wants to be to the remodel in sustainable business. The various recycling program will be implemented by the organization. We are taking initiative and will also try to give the best practices which also include the energy manager’s role in the energy-efficient, procurement, and in commercial & industrial operation energy use reporting.

Some of the things which are done by the organization to promote the sustainability policy are-

· Recycling programs are implemented.

· Within the office energy is conserved.

· The paperless office is promoted.

· Green vendors are supported.

· Human energy has conversed.

· Sustainable transportation is encouraged (Borden, et al., 2018).

Some of the commitments which will be done for 2022 are-

· Investments will be done in the office plants.

· Understanding of the employees will be encouraged regarding sustainable policy and procedure.

· A meeting will be conducted to explain to employees the use of the resources carefully and wisely (McAloone, et al., 2020).

Power Point

Develop a PowerPoint presentation (7-10 slides) to publish on the company’s intranet to promote and educate internal stakeholders on the sustainability policy.

The PowerPoint must include:

The importance of sustainability in business
Goals/expected outcome of the policy
Reasons why the policy was developed
Implementation process
Roles and responsibilities of those involved in the implementation process (including responsibility for recording systems to track continuous improvements in sustainability approaches)
Timelines
Monitoring strategies
Continuous improvement strategies

Email

Write an email (Template 1) directed to the steering committee and the CEO to address the following:

Summarise the implementation plan developed in Task 2.3 (50-100 words)
Identify possible barriers to implementation (3-5)
Recommend actions to mitigate risks of barriers to implementation (3-5)
Identify and source resources required to implement sustainability policies (3 – 5)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Template 1 -Email

Email to Steering Committee and CEO

To:steeringcommittee@au.in

Cc:CEO@au.in

Bcc:

Subject: sustainability policy implementation plan

Date email is sent: 25^th February 2022

Attachments: implementation plan

This mail is sent to inform you that I have prepared the implementation plan. The plan is prepared to take the initiative for sustainable development.

The sustainable policy is developed to minimize the use of paper and reduce waste, using sustainable furniture and appliances. The purpose of the policy is the make sure the workplace members become more sustainable and they learn how to use the document management software.

Some of the possible barriers that have been identified to implementation are-

· Due to improper planning resources were not allocated properly.

· Some of the employees are not like the change and they are facing difficulty in using the new policy.

· Employees are unaware of the importance of sustainable policy.

· Project team members face difficulty in adopting the sustainability policy and procedures because they are familiar with the old procedures of the business.

· Project team members face difficulties in operating the new technology that the project sponsors provide to them to decrease the usage of paper.

· Project managers face difficulty in selecting the supplier for changing the appliances and furniture of the workplace.

Some of the recommended actions which will be taken to mitigate the risk are-

· The project manager must hold a motivational meeting with the project team member to inspire them to adopt the new sustainability policy and practices to complete their work.

· The project manager must help the education program to provide training to the project team related to operating the new technology.

· The project manager was assigned duty to the marketing team related to doing market research to identify the best supplier that deals in sustainable furniture and appliances.

· Some of the resources which are required to implement the sustainable policy are-

· Documents for the sustainable policy

· Trainer

· Monitoring system

· Implementation plans

· Appliances and furniture

I have attached the resource plan with this mail. Please have a review.

With kind regards

Task 3.2 Review the implementation of the workplace sustainability policies and procedures

You have implemented the policy in the organisation and receive the following feedback report.

Contextualise the report as required to align with your policy and your policy implementation plan.

Report	Contextualisation
New employees are encouraged to read the policy but there is no follow up to assess their understanding of the policy.	NA
One of the policy evaluation methods is not working.	Select the policy evaluation method from the policy in Task 2.1.2: Observe the activity of project team members to identify whether they use the resources of the business properly or not.
One of the policy goals has not been achieved.	Select the goal from the policy in Task 2.1.2:
One of the KPIs associated to objectives of the implementation plan has not been achieved.	Select the KPI from the implementation plan in Task 2.1.3: Education program to provide training to project team members related to optimum utilization resources is not achieved (Santos, J. et al., 2018).
The FB post developed in Task 3.1 was very successful. Employees respond well to the use of the FB page. On the other hand, employees seldomly use intranet.	NA
You achieved 30% improvement in resource efficiency against a 40 % target.	NA
The implementation costs are 10% over budget due to errors in cost estimation.	Calculate the 10% of the budget: $8500
The employee/s in charge of monitoring the implementation of the policy lack quality management knowledge and few errors have been found in their reports.	NA

Write a report directed to senior management to address the following:

A summary of the feedback report to include trends and outcomes.
Impact of the findings of the feedback report on the policy and the policy implementation.
Recommended remedial actions.
Recommended changes/adjustments to policy to incorporate improvements.

(150-200 words)

Report:

Introduction

In this report, the summary of the feedback is included. In summary trends and outcomes are also explained. Some of the remedial actions are recommended. Some of the changes have been recommended in the report.

Brief

The feedback which was received to include the trends and outcomes are-

· The education program is not conducted to provide training to project team members related to optimum utilization resources is not achieved. So there is a need to provide training regarding the education program.

· Observe the activity of project team members to identify whether they use the resources of the business properly or not.

· Suitable chemical substances are not used. The chemical which is used can harm the environment (Lucato, et al., 2018).

Some of the remedial actions are-

· Conduct meetings to tell the employee to use suitable chemical substances that can’t harm the environment.

· Provide training and education to the employees regarding sustainable policy (Richmond, et al., 2018).

Some of the Recommended changes which are incorporate improvements for the policy are-

· Conduct regular audits.

· Maintain records properly.

· Conduct the meeting on the regular basis.

· Monitor the employee’s progress (Kravchenko, et al., 2020).

References

Please include your references below:

Kravchenko, M., Pigosso, D. C., & McAloone, T. C. (2020). A procedure to support systematic selection of leading indicators for sustainability performance measurement of circular economy initiatives. Sustainability, 12(3), 951.https://sci-hub.hkvisa.net/10.3390/su12030951

Lucato, W. C., Santos, J. C. D. S., & Pacchini, A. P. T. (2018). Measuring the sustainability of a manufacturing process: A conceptual framework. Sustainability, 10(1), 81.https://sci-hub.hkvisa.net/10.3390/su10010081

Reilly, K., Nathan, N., Grady, A., Wu, J. H., Wiggers, J., Yoong, S. L., & Wolfenden, L. (2019). Barriers to implementation of a healthy canteen policy: A survey using the theoretical domains framework. Health Promotion Journal of Australia, 30, 9-14.https://sci-hub.hkvisa.net/10.1002/hpja.218

Richmond, A., Braughton, J., & Borden, L. M. (2018). Training youth program staff on the importance of cultural responsiveness and humility: Current status and future directions in professional development. Children and youth services review, 93, 501-507.https://www.sciencedirect.com/science/article/abs/pii/S0190740918301920

Develop workplace policies and procedures for sustainability BSBSUS511

Assessment

Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question	Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Appendix 1 –Useful Links. 9

Legislations and Regulations. 9

Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· Australian and international standards relating to corporate sustainability

· environmental and sustainability legislation, regulations and codes of practice applicable to organisation

· internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures

· elements required for the development of organisational sustainability policies and processes including:

o agreed outcomes of the policy and procedures

o policy timeframes and costs

o performance indicators

o activities to be undertaken

o assigned responsibilities

o record keeping, review and improvement processes

o common sustainability issues with organisational systems and procedures

o typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.

Specifications

You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

• computer with Internet access,

• access to Microsoft Office suites or similar software,

• learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

List and briefly outline three Australian and international standards relating to corporate sustainability. (20 – 30 words each)

Some of the Australian and international standards which are related to corporate sustainability are-

Culture- management of the organization must be committed to sustainability and in the sustainability policy set commitments must be communicated to other people who are in the organization.

Capacity- in these international standards it must outline the personnel, required resources, and capabilities. For allocating the resources and to provide the training it must include the process.

Compliance- in these international standards the policy must be referenced. The standards must be developed in legal obligation consideration and requirement of compliance which are related to sustainability (Saint Akadiri, et al., 2020).

Question 2

Think about an organisation that you are familiar with, what is the environmental or sustainability legislation, regulations and code of practice that is applicable to the organisation?

List and describe three (30-50 words/description)

Environmental or sustainability legislation, regulations and code of practice	Brief description
Environment protection	This act provides the regulation for the protection and improvement of the environment. The objective of this act of waste management, control of pollution, and sustainable development promotion.
Waste management	It is the law that governs the transport, storage, treatment, and disposal of the manner of waste. The organization must pay attention t0 hazardous waste and solid waste.
Energy conservation	This act is useful for the efficient use of energy and its conservation. The act aims to reduce the power usage and the economic intensity of energy (Olasehinde-Williams, et al., 2020).

Question 3

Identify and list 2 internal and 2 external sources of information that can assist when developing sustainability policy and procedures for an organisation.

Outline how they can be used when developing a sustainability policy. (30-50 words)

Sources of information:

· Internal:sales report and financial data

· External: social media and public government data

Application in policy development:

These sources of information are very important in developing the sustainability policy.

Internal sources are well aware of the organization and they understand what is an improvement that is required to be made within the organization.

External sources help know the data that must be implemented within the organization and they also providethe knowledge of the outside world. So according to their data, it is easy to develop a sustainable policy for the organization.

Question 4

Write a brief explanation of the elements required for the development of organisational sustainability policies and processes listed in the table below. (30 – 40 words each)

Element	Explanation
agreed outcomes of the policy and procedures	They make sure that the organization must follow the regulations and laws. It also helps to guide the decision making and internal processes are streamlined. It las help the organization for the efficient management.
policy timeframes and costs	For the sustainable development of the organization timeframes and costs are saved. When the time frame is set it helps the organization to set the target and do proper planning and setting cost helps in maintaining the business budget. setting policy timeframe and cost helps to set the goal.
performance indicators	It is the type of performance measurement. It helps to measure the performance of the organization and employees as well. The organization’s success can be evaluated when the KPIs are set. For example- profit margin, revenue growth, etc.
activities to be undertaken	Many variables can be planned for the development of the organization’s sustainability policy and procedure. These activities can be planned and mentioned in the action plan.
assigned responsibilities	For the successful implementation of the plans and policies, the responsibilities ate assigned. These responsibilities ate assigned as per the skills and knowledge of the employees. When the planning is done for the development then roles can be assigned.
record-keeping, review, and improvement processes	Record keeping is very essential when developing sustainable policy and processes. Records are helpful for the prospect. And it also helps in evaluating the performance and provides guidance.
common sustainability issues with organizational systems and procedures	When developing the sustainable policy and procedure it is important to review the common issues of sustainability with the organization’s policy and procedure. It will help to have an idea that how those issues can be resolved and help in proper planning (Butow, et al., 2018).

Question 5

Explain your approach for each of the following barriers and challenges when implementing policies and procedures inside an organisation:

Challenge	Response
An employee does not believe the new policy will be a benefit to the workplace. They believe the current process is working well	If the employees do not believe that the new policies can be beneficial for the workplace, then it is important to make them understand the importance of the policy. A meeting with the employees can be conducted and make sure all of the employees attend the meeting. In the policy importance of the policy can be disused and employees’ doubts can be cleared.
Employees avoid using the new policy as they found it too complicated	If the employees find the new policy complicated and they avoid using it then strict action can be taken or it can be asked from the employees what thing they are facing complicated and then it can be cleared. Perks of using the policy can be told to employees.
Lack of resource allocation by management caused issues in updating most of the policies and procedures	When there is a lack of resource allocation there is a need to do proper planning with the management. A meeting can be conducted with the management and then with the proper planning resources must be allocated for updating policy and procedure (Geerligs, et al., 2018).

References

Please include your references below:

Geerligs, L., Rankin, N. M., Shepherd, H. L., & Butow, P. (2018). Hospital-based interventions: a systematic review of staff-reported barriers and facilitators to implementation processes. Implementation Science, 13(1), 1-17.https://sci-hub.hkvisa.net/10.1186/s13012-018-0726-9

Saint Akadiri, S., Alola, A. A., Olasehinde-Williams, G., & Etokakpan, M. U. (2020). The role of electricity consumption, globalization and economic growth in carbon dioxide emissions and its implications for environmental sustainability targets. Science of The Total Environment, 708, 134653.https://www.sciencedirect.com/science/article/abs/pii/S0048969719346443

Appendix 1 –Useful Links

Legislations and Regulations

Standards Australia: https://www.standards.org.au/
International Organisation for Standardisation: https://www.iso.org/home.html
Environmental Act: https://www.environment.gov.au/epbc

http://www.epa.vic.gov.au/about-us/legislation/acts-administered-by-epa

www.epa.vic.gov.au/our-work/publications/publication/2013/december/1558

www.environment.gov.au/about-us/legislation

Sustainability Victoria: https://www.sustainability.vic.gov.au/
Business Victoria: https://www.business.vic.gov.au/marketing-and-sales/sustainable-business/environmental-sustainability-hub
Energy Savers: https://www.energy.gov/energysaver/save-electricity-and-fuel/lighting-choices-save-you-money/how-energy-efficient-light
Sustainability facts: https://www.slhd.nsw.gov.au/…/content/pdf/sustainability_facts.pdf

ICTCYS608 Perform Cyber Security Risk Assessments

Table of Contents

Assessment task 4 – Project. 3

Assessment task 4 – Project

Activity 1

Discussion of Business Operation

Meeting

Network Engineer – Hello, Good Morning

Manager – Very Good Morning

Network Engineer – How are You ?

Manager – I’m fine. Thank you.

Network Engineer – As we know that we will be deliberating about business procedures that need cyber security and evaluating the work.

Manager – Yes, I know. Future IT company providing IT services such as Application development, technical issues resolution, etc.

Network Engineer – Exactly they are scheduling to implement cybersecurity then giving facilities as protection from cyber-attacks and data breaches.

Manager – So I will provide the information about business and security implemented on the operations.

Network Engineer – Okay! Let’s discussed virtual cyber security

Manager – A virtual space that permits scholars to generate their determined virtual machines, involves a cybernetic laboratory using actual creation agendas.

Network Engineer – It also recognized Many tools to be used Admission controller, Message Safety, Antivirus package, and Cybernetic private network.

Manager – So they required several data as Web telemetry data, Synthetic testing, Controlling data, Application recognition data, and so on. Because it protects all groups of data from injury

Network Engineer – Yes Alright. That’s how they highlight the business operations.

Manager – Cyber security assembles devices, skills, and helps to protect discretion, truthfulness, and computer system availability.

Network engineer – It is also software and monitoring that protects their Email, Network, operating system, and device printing from data theft.

Manager – As they make ICT strategy, applications, Support, and enterprise architecture for a project of the organization.

Network Engineer – Analyzing the association protects hardware and software companies. Problem resolving and announcement skills must be essential.

Manager – yes correct. Thank you.

Meeting Minute Template

Minutes of Meeting: 7 to 10minutes

Meeting Objectives: Providing information and Importance of Cyber security.

Attendees: Network Engineer and Manager

Venue: Room no. 20 (Conference Hall)

Date: 10 March 2022

No	Points discussed	Action Suggested	Target date
1.	Virtual Cybersecurity of business operation.	Providing Information on business operation and planned to implement cyber security.	After 2 months.
2.	Necessities for virtual Cyber security	Understand security controls for networks, servers, and applications and how to develop compliant policies.	After 4 months
3.	Business Operation highlights	Controlling the data and application recognize data, for increase the value of the enterprise and earn of profit.	After 5 months
4.	Analysing the business operations which need cyber security	Making ICT strategy, problem-solving and communication skills must be compulsory for the organization.	After 8 months

Activity 2

Preparation of design infrastructure

Report

Need of cyber security – ICTCYS608 Perform Cyber Security Risk Assessments : They need to instrument the cyber security organization for different cyber-attacks as separately outbreak uses changed designs to avoid the outbreaks, as they want to have different types of cyber security infrastructure. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology. Cyber security is significant because it keeps all types of data information from robbery and harm, with facts, personally recognizable material, endangered strength data, knowledgeable property, legislative or trade data, information organizations (de Bruijn, et al., 2017).

Data types to use in Cyber security infrastructure – ICTCYS608 Perform Cyber Security Risk Assessments: Cyber security infrastructure uses various types of data as Serious Substructure security, Submission security, Network Telemetry data, Artificial testing and cybernetic software representative data, regulatory and cloud security data, and application appreciation data also used in cyber security infrastructure. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Security levels in cyber security infrastructure – A future IT company has some safety or security levels to keep the data from the cyber-attacks as Access Evaluating, Authentication, and Authorization. Risk organization must be recognized, skilled, accomplished, and definite. It contains arranging and evaluating the facts and system. Data safety and safety programs will be essential distinct or similarly established procedures and controls that provision data material. Safety scanning is an involuntary method that examines fundamentals web elements, submission, or devices to check for refuge mistakes.

Requirements of the network server in cyber security – ICTCYS608 Perform Cyber Security Risk Assessments: It has various types of Network Server which are required, such as Email security that is Significant Influence to reflect when Executing Interacting safety tools, Firewalls are joint basics of a system safety model, Web Security package helps a limited resolve, and Web Subdivision helps to Appropriate possibly negotiated strategies or interferences.

Event organization and security evidence is an organization that combines immediate system circulation monitoring with ancient statistics record folder scanning. Mobile device safety is measured planned to keep complex material deposited on and conducted by laptops, smart phones, tablets, and other devices.

Network boundaries to secure – A network boundary is monitoring and regulator of infrastructures at the exterior limit of an evidence system to avoid and perceive hateful and additional unlawful transportation. A line of connection between two areas, or atmospheres that have changed security desires or wants. Operative design, connection, formation, and preservation of web boundary safety instruments thoughtful responsibilities providing in active network security.

Tools required for implementing cyber security – An operative tool that arranges of any extent can use correct nowadays to revenue act to diminish cyber risk. A Force point is a personalized safety tool mostly considered for cloud users. It is used to describe web security, confine operators from editing specific satisfied, and wedge several invasion efforts. Keypass is an effective encoding device used for individuality organization. Life Lock helps to monitor for recognizing stealing and pressures as well as to perceive, be aware of, and block cybercrimes. VPN tool is strongly related to two webs organized crosswise and entrusted systems. Antivirus software is a planned tool to explore and eradicate package viruses. Metasploit is the best safety package that comprises several tools for implementing dispersion difficult facilities.

Network access to users – A network that links to contributors to a specific facility and wage-earner, over the transporter network. Future IT companies related the network access to the providers such as VMware professional services, Switch fast technologies, and McAfee security services. A security structure that delivers an operator with protected admission to the system (Nagarajan, et al.,2012)

Cyber-attacks occurred in the organization – A cyber-attack befalls in the organization when cybercriminals attempt to advantage of banned admission to automated information deposited on a system or a computer. It might cause economic damage, from stealing money, and evidence interruption to the corporate. The middle man in the attack, SQL injection, and phishing, so on. It occurs over ordinary mistakes similarly an operator selecting an easy-to-guess keyword or not altering the defaulting PIN on roughly corresponding an occupation.

Activity 3

Designing and planning the infrastructure

Implementation plan and timeframe for implementation

Implementation plan for protection from cyber attacks
Task	Months to implement the task (Timeframe)
The current situation will be analyzed for the security infrastructure	15 days
Different infrastructure will be designed for the attacks which were identified above	15 days
The collaboration will be done with the stakeholders and the team members	15 days
Security measures and the devices will be determined.	15 days
A dynamic culture of security will be built in the future IT	15 days
Data types that will be used in Cybersecurity infrastructure will be analysed and gathered (Furnell, 2021).	15 days
Security levels will be checked in the cyber security infrastructure of the future IT company	15 days
The network serves which will be required will be analyzed and selected for the future IT	15 days
Network boundaries will be set to secure the future IT company.	15 days
A tool that will be required for implementing in the cyber security of the future IT company will be gathered (Coulson, et al., 2018).	15 days
The network will be accessed for the users of the future	15 days
The budget will be reviewed and finalized	10 days

Security monitoring strategies

For monitoring the security some of the strategies will be developed. The different applications can be used for example Splunk, Wireshark, Solar Winds, etc. these are some of the software which is freeware. This software will help monitor the security within the future IT network and this software even notifies whenever there is any kind of breach of security. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

One of the main strategies is that one of the employees will be available always for monitoring the security status of the future IT and then they will be taking immediate actions (Nestler, et al., 2018).

Activity 4

Meeting with the manager

Meeting

Date: 11^th March 2022

Location: meeting room

Time: 3:00 pm

Attendees- manager and network engineer

Network Engineer – Hello, Good Morning

Manager – Very Good Morning

Network Engineer – How are You?

Manager – I’m fine. Thank you.

Network Engineer- so today we are gathered here to discuss the structure which is developed by me. I have developed the implementation plan for protection from cyber-attacks for the future IT company.

Manager- okay

Network Engineer- there are some of the changes in the infrastructure which are required to be made so that development can take place.

Manager- can I know what is infrastructure design.

Network Engineer- yes sure, the security infrastructure design of the organization is the IT network which controls the communications and the systems of the security information. When the security infrastructure is designed it makes sure of the security of the business operations. It helps to document the security procedures and then it also carries out them. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Manager- okay

Network Engineer- so the first thing which will be done is to analyze the current situation for the security infrastructure. As we already had to face the various cyber-attacks.

Manager- yes sure.

Network Engineer- we will design different infrastructures for the attacks.

Manager- what kind of protection we can use.

Network engineer- we will use various types of cyber security infrastructure which we can use for the protection of cyberattacks. Cybersecurity infrastructure uses various types of data as Serious Substructure security, Submission security, Network Telemetry data, Artificial testing and cybernetic software representative data, regulatory and cloud security data, and application appreciation data also used in cybersecurity infrastructure. We can install the VPN capable firewall, security keys, and office 365 secure score. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Manager- okay

Network engineer- we also need to conduct the meeting with the employees and stakeholders for the consultation. They will also know about the various infrastructures for the cyber-attacks. They will also have trained for using this software.

Manager- okay

Network engineer- you tell me one thing that how we can improve our security culture.

Manager- for improving the security culture we can get a secure developmentlifecycle. It is foundational to the sustainable security culture. we can also provide rewards and recognition for those employees who are doing the things for security.

Network engineer- yes, very good. We can also build the security community within the future IT.

Manager- yes that is also a good idea. What kind of security levels we will be used in the cyber security infrastructure of future IT?

Network engineer- our company’s future IT company has some safety or security levels to keep the data from the cyber-attacks as Access Evaluating, Authentication, and Authorization. Risk organization must be recognized, skilled, accomplished, and definite. It contains arranging and evaluating the facts and system. Data safety and safety programs will be essential distinct or similarly established procedures and controls that provision data material. Safety scanning is an involuntary method that examines fundamentals web elements, submission, or devices to check for refuge mistakes. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Manager- okay we will check all the levels of security. We will also check the entry-level, mid-level and advanced level security.

Network engineer- yes that will be great.

Manger- which network serves will be required to be analyzed and selected?

Network engineer- there are various types of Network Server which are required, such as Email security that is Significant Influence to reflect when Executing Interacting safety tools, Firewalls are joint basics of a system safety model, Web Security package helps a limited resolve, and Web Subdivision helps to Appropriate possibly negotiated strategies or interferences.

Manger- okay

Network engineer- now in some of the areas I need your feedback. we need to set the network boundaries for protection. Which tools will be beneficial for the organization to use for implementing cyber security

Manager- we can use different applications can be used for example Splunk, Wireshark, Solar Winds, etc. these are some of the software is freeware. This software will help monitor the security within the future IT network and this software even notifies whenever there is any kind of breach of security.

Network engineer- okay sure. The network will be used for the user’s future use.

Manger- okay.

Network engineer- what about the budget according to you how much budget can be allocated

Manager- we can be allotted a budget of $ 50000. Is this being okay for the security?

Network engineer- yes it will be okay. I have also emailed you the implementation plan please review it.

Manager- okay

Network engineer- okay thank you everyone for your valuable feedback.

Minutes of Meeting Meeting Objective: To discuss the structure which was developed earlier Attendees: manager and network engineer Venue: meeting room Date: 11^th March 2022
No	Points Discussed	Actions Suggested	Target Date
1	The current situation was discussed.	Analyze the current organization situation that there is a need to develop the cyber security infrastructure	25^th march 2022
2	Different infrastructure was designed for the attacks which were identified above	Application security Firewalls Access control	25^th march 2022
3	Security measures and the devices were being determined.	Strong passwords will be set Security software will be used	25^th march 2022
4	how dynamic culture of security can be built	Regular meeting and training sessions	25^th march 2022
5	Data types that will be used in Cyber security infrastructure	Substructure security, Submission security, Network Telemetry data Artificial testing Cybernetic software	25^th march 2022
6	Security levels will be checked in the cyber security infrastructure	Entry-level Mid-level Advance level	25^th march 2022
7	Which network serves which will be required will be analyzed and selected for the future IT	Email security Interacting safety tools, Firewalls Web Security Web Subdivision	25^th march 2022
8	A tool which will be required for implementing in the cyber security of the future IT company will be gathered (Mouheb, et al., 2019).	Splunk Wireshark Solar Winds	25^th march 2022
9	The budget for the cybersecurity	$ 50,000 budget was allotted.	16^th march 2022

Activity 5

Implementation of infrastructure

Network boundaries were created. To create the network boundaries, boundary groups were created.

Network technologies were implemented. It involves the use of data systems to manage and deliver digital resources over the network of computers.

Server technologies were implemented. Email security that is Significant Influence to reflect when Executing Interacting safety tools, Firewalls are joint basics of a system safety model, Web Security package helps a limited resolve, and Web Subdivision helps to Appropriate possibly negotiated strategies or interferences (Jin, et al., 2018).

User’s security was implemented for the users. To the servers, the client needs to prove its identity. Strong passwords will be set to be safe from cyber-attacks.

Various security levels were established. Levels 1, 2, and 3 levels were set.

Some of the strategies were developed to monitor network security. The different applications can be used for example Splunk, Wireshark, Solar Winds, etc. these are some of the software which is freeware. This software will help monitor the security within the future IT network and this software even notifies whenever there is any kind of breach of security.

One of the main strategies is that one of the employees will be available always for monitoring the security status of the future IT and then they will be taking immediate actions (Luedtke, et al., 2019).

Activity 6

Test the infrastructure

There is a need to test the infrastructure. All types of cyber security tests involve the internal teams performing the various activities and the assessments which validate the future IT company security postures.

After testing the security infrastructure report will be created and feedback will be taken based on the findings and feedback so that future IT can mitigate the risk and the issues which are identified can be fixed (Zheng, et al., 2019). A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

References

Coulson, T., Mason, M., & Nestler, V. (2018). Cyber capability planning and the need for an expanded cybersecurity workforce. Communications of the IIMA, 16(2), 2.

de Bruijn, H., & Janssen, M. (2017). Building cybersecurity awareness: The need for evidence-based framing strategies. Government Information Quarterly, 34(1), 1-7.

Furfaro, A., Argento, L., Parise, A., & Piccolo, A. (2017). Using virtual environments for the assessment of cybersecurity issues in IoT scenarios. Simulation Modelling Practice and Theory, 73, 43-54.

Furnell, S. (2021). The cybersecurity workforce and skills. Computers & Security, 100, 102080.https://reader.elsevier.com/reader/sd/pii/S0167404820303539?token=F9F91C1ED2B65C785CBC31DCC63AF98DF2E10ED82C338DA4DF91873A4FE7CB7FFDFA96E69E8C1A99508706D5D4D7E413&originRegion=eu-west-1&originCreation=20220311063533

Jin, G., Tu, M., Kim, T. H., Heffron, J., & White, J. (2018). Evaluation of game-based learning in cybersecurity education for high school students. Journal of Education and Learning (EduLearn), 12(1), 150-158.https://www.researchgate.net/profile/Ge-Jin-2/publication/324228918_Evaluation_of_Game-Based_Learning_in_Cybersecurity_Education_for_High_School_Students/links/5b7c5a594585151fd124f87a/Evaluation-of-Game-Based-Learning-in-Cybersecurity-Education-for-High-School-Students.pdf

Mouheb, D., Abbas, S., &Mearabti, M. (2019). Cybersecurity curriculum design: A survey. In Transactions on Edutainment XV (pp. 93-107). Springer, Berlin, Heidelberg.https://sci-hub.hkvisa.net/10.1007/978-3-662-59351-6_9

Nagarajan, A., Allbeck, J. M., Sood, A., & Janssen, T. L. (2012, May). Exploring game design for cybersecurity training. In 2012 IEEE International Conference on Cyber Technology in Automation, Control, and Intelligent Systems (CYBER) (pp. 256-262). IEEE.

Rahman, N., Sairi, I., Zizi, N., & Khalid, F. (2020). The importance of cybersecurity education in school. International Journal of Information and Education Technology, 10(5), 378-382.http://www.ijiet.org/vol10/1393-JR419.pdf

Rebahi, Y., Hohberg, S., Shi, L., Parreira, B. M., Kourtis, A., Comi, P., & Ramos, A. (2015, December). Virtual security appliances: the next generation security. In 2015 International Conference on Communications, Management and Telecommunications (ComManTel) (pp. 103-110). IEEE.

Zheng, K., Albert, L. A., Luedtke, J. R., & Towle, E. (2019). A budgeted maximum multiple coverage model for cybersecurity planning and management. IISE Transactions, 51(12), 1303-1317.

BSBSUS511 Develop workplace policies and procedures for sustainability

Table of Contents

Task-1

Case Study: Tata Steel

Sustainability, thus according to Tata Steel, is “a long-term and integrated approach to business development, environmental stewardship, with social utility.” Sustainability refers to the issues of guaranteeing certain subsequent generations may experience the same lives as new generations. These, ofthe course, necessitate a long-term approach to managing the company’s financial, ecological, overall social implications. A corporation’s pledge to honourable behavior is often manifested in its commercial social responsibility (CSR) policy. Develop Workplace Policies BSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Companies are now calculated not just on their power to sell items/solutions, as well as on when people provide things as well as how their affect people and the planet.

Tata Steel’s sustainability policy says it “in effort to be a little more responsible as well as to satisfy the demand of its customers, we would manage business operations within relation to financial growth, civic conscience, including climate change inside an inclusive approach.Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. ” Many existing laws support sustainability activities in the region of laws with good norms. Anti-pollution legislation, for example, sets severe limitations on Emissions of co2.

Tata Steel, as any firm, must comply without each of these rules, except for its strong standards of ethics, it strives to go beyond what is needed by law, contributing positively where feasible. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Tata Steel could address the necessary environmental challenges and, in addition, delight most of its major sponsors, thanks a lotto its CSR policy. This one is outstanding for such ecosystem, and Tata Steel members, for said regions where the business works, and for shoppers, and thus for profitability. Tata Steel could perform more efficiently and save ready money by maintaining resources as well as trash. 2. Describe whether a sustainability study is premised here on the scenario(Özcan, et al., 2018).

Acting appropriately is also advantageous to the business’s standing. This enriches Tata Steel’s standing as a biologically mindful but also a fair corporation, resultant in certain community opinion in such a world of global competition. Tata Steel further moregenerates as well as distributes products to enhance lengthy sustainability while simultaneously increasing profit margins.Steel is indeed a one-of-a-kind substance in that it is reusable, tailored to specific steel rather than a substandard product.

Tata Steel incorporates sustainability standards into every aspect of its business. Although sustainability encompasses almost as much as CO2, among their most significant concerns includes reducing CO2 emissions, which might contribute to global climate change (Feta, et al., 2018).

Tata Steel has continued to devote money and time toward the five major areas that drive its climate switch tactics. Start reducing emission levels; buy shares throughout lengthy innovative technology to produce low-carbon metals; innovate which produce lower Carbon dioxide emissions throughout the life cycle; engage this same current staff throughout this struggle; or rather lead by example inside this worldwide steel production are indeed the top priorities.

Although Tata Steel is taking a satisfactory method to one’s pursuits, it’s indeed critical important appropriate assessments be put together by its clients including finished of its steel. This implies contemplating a broad variety of naturally friendly, cultural, and political circumstances, adding together to CO2 emissions (Saxena, et al., 2020).

Life-cycle assessments (LCA) determine a company’s truthful ecological consequences above its entire lifespan. Researchers consider the environmental effect of producing a product, utilizing it, and eventually discarding it. Tata Steel can demonstrate using LCA because steel would be the most eco-responsible technology choice for far too several circumstances. In a study to discover the investment properties mixes of equipment and components that achieve low as well as zero-carbon structures, LCA has been used. Low-carbon technology, such as solar panels, may be used to produce every one of the energies needed for zero-carbon homes(Özcan, et al., 2018).

They’re also made from environmentally friendly materials. The variations produced by employing different version for constructing spaces was a crucial aspect of such research. It was discovered found, although the components inside a wood and cement framed structure were demolished being deposited in landfills at the time of termination, a frame structure may be repurposed into new steel. As a result, the tower’s carbon footprint is reduced. This same study’s findings provide the additional designer of proper direction on how to finest generate viable structures, low-carbon, or zero-carbon.

Sustainable business methods are frequently the greatest alternatives for such a firm. Assuming charge towards sustainability has become especially critical when a strong brand has become more vital and much more organizations embrace moral stances, to also secure brand as well as to meet the expectations of a range of sources.

Taking responsibility towards sustainability has several advantages, including a solid reputation, and results in increased consumer loyalty. Companies could also realize the gains in terms of sustainability, with fewer natural resources, very little power, and far more recycling. Earnings and customer trust were affected by these other factors(Feta, et al., 2018).

Achieving differentiation

Another approach for Tata Steel to differentiate itself from the rivals being unable to advocate such a favourable posture is to assume responsibility towards ecology. Taking such healthy and responsible practices also allows the organizationto better utilize existing influence as well as urge everybody else to achieve a sustainable choice. This may aid in the promotion of its items.

Employees gain too though, although people were more driven to work for companies that individuals believe are ‘doing the correct thing,’ such as collaborating with increased regulation to meet sustainability objectives(Saxena, et al., 2020).

Task2

Review and Analyses a Sustainability Policy

A Sustainability Policy is a ‘Statement of Intent which is employed effectively remain committed to increasing ecological sustainability throughout term both employees and consumers.

Students will indeed be asked to review and analyze an example environmental policy inside this evaluation. Fujitsu Australia, a prominent supplier of commercial, telecommunications, integrated contact centres, as well as the third biggest ICT company in Australia and New Zealand, is among the example policy utilized. Those certain policies may well be provided by their educator during the assessment (De Matteis, et al., 2021).

Spotless Group Holdings Limited

Purpose and scope of the policy

Such strategy represents a component of Spotless’ strategy for achieving the firm’s environmental targets. This policy was implemented to enable workers, vendors, and subcontractors to know their roles in assisting Spotless with achieving steady growth in its sustainability practices and also giving information to these other partners as needed. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.

Key stakeholders identified in the policy document

Workers of Spotless Group Holdings Limited (Spotless) are subject to such a guideline. This Group policy replaces existing prior social and environmental guidelines through their totality.

Relevant legislation and standards covered in the policy document

1) Including of Code of Conduct

2) The act Environment protection and Biodiversity Conservation Act 1999.

3) National Environment Protection Council Act 1994.

4) Human Right Act

Sustainability goals and expected outcomes

Spotless’ renewable energy goal would provide a safe work environment for employees, acknowledge the workforce, to incorporating environmentally friendly practices as designers produce company experience for patients, encourage partnerships with suppliers and affected councils, as well as provide outstanding returns to shareholders. Spotless is dedicated to consistently enhancing its resource efficiency while adhering to all legal requirements(De Matteis, et al., 2021).

Mechanisms for realizing sustainability goals including roles of key stakeholders

Its Sustainability at Spotless Programme, consisting consist of three essential aspects, would help Spotless achieve its environmental targets:

First and foremost, ensure your security.

Individuals

Environment Protection

Purchasing in a Sustainable Way

A neighbourhood

Internal Control is a term used to describe how a company is run.

Spotless would create and implement targets, objectives, KPI, and strategies with each core part by just this Group policy. Our Sustainability at Spotless Program was coordinated by Group Corporate Distribution and Promotion, as well as its execution is ensured by such a Group policy(Elshall, et al., 2020).

Factors that drive company’s sustainability strategy

Using educated but also impartial judgment call procedures that incorporate our objectives, Spotless takes a comprehensive but also the lengthy perspective of sustainability (Cerchione& Bansal, 2020).

Training includes everything from developing a corporate strategy to carrying out day-to-day operations. Becoming environmentally friendly has an impact on how Spotless:

Develops and implements customer experience strategies
Hires people and is responsible for its health.
Purchases products
Interacts with the local community
Takes care of our surroundings.

The link towards the other policies

1) Compliance of Policy

2) group Procurement of Policy

3) Human Rights Policy

4) Code of Conduct

Task 3

Develop and Present a Sustainability Policy

Organization summary and business activities

Coles Supermarkets Australia Pty Ltd, doing business as Coles, is just an Australian grocery, retailing, including digital services chain based in Melbourne as well as controlled with Wesfarmers.

Coles, which was established with George Coles near Collingwood, Melbourne, around 1914, presently operates and controls 801 stores across Australia, as well as some that have been relaunched as BI-LO Supermarkets. Coles employs approximately 100,000 people which, alongside competitor Woolworths, controls upwards of 80% of both the Australian market.

Sustainability important

It is critically important companies continue looking for new methods to safeguard the environment and engage in important natural initiatives including collaborations throughout order to lessen the overall ecological footprint. We’re concentrating on composting with reuse, which we’re doing through improving supply chain inefficiencies, searching for ways to save money but also reduce greenhouse gas emissions, and adopting sustainable products(Cerchione& Bansal, 2020).

Specific business area

Greenhouse gas emissions

Despite expanding our retail operations, we significantly reduced their carbon pollution in the last 5 years as a result of a variety of electricity efforts and a focus on reducing refrigerant carbon pollution (Elshall, et al., 2020).

They were undertaking a refrigeration pipe replacement system, repairing old equipment, and moving to lower global warming potential (GWP) chlorofluorocarbons for minimizing refrigeration carbon emissions.

Waste management and recycling

Around 70% of our total trash was repurposed, comprising major primary waste sources of the newspaper, foodstuff, especially plastic.

Food waste is redirected to a variety of channels, such as meal rescues, agricultural usage, power production, composting, and landfilling (Ahlström, 2019).

Key sustainability principles

-At Coles, we believe that when you are doing nice deeds, miracles happen. There have been several fantastic things for others to be pleased like that throughout the decades, and as humans think about the future, there will be several more. If you look carefully, you’ll be shown that nice situations occur at Coles daily. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. We consider their responsibility to manage their environmental and sustainability consequences very seriously here at Coles. They further recognize that business clients, vendors, and teammates value this attention.

Policy goals and objectives

Partnership with Australian suppliers as well as suppliers

– Collaboration and support of the people

– Financial contribution

– The quality as well as the quality of the food

– Ethical as well as socially sustainable procurement

– Lessening our impact on the environment

– Diversity but also career advancement – Health and safety

Scope of the policy

This Policy commits us both to aiming forward into aluminum cans goods Coles Brand items, fresh fruit, including meat that could be reused in nationwide collection networks either through Coles’ in-store recyclables. This also emphasizes the significance of searching for ways to improve overall reusable materials of Coles Brand everyday products, as well as enhancing recyclable messages to consumers upon the package(Winquist, et al., 2019).

Key stakeholders and their roles

1) Consumer: They have bought the products and services of the organizations and also they need to provide a proper review of the products.

2) Suppliers or vendors: They have provided good quality raw materials to the organization and as per that organization creating a product.

3) Staff: we have had 205,001 employees since around July 2015. Throughout the Group, we strive to foster an open society that appreciates employee participation and welcomes candid input from staff(Ahlström, 2019).

4) Media: Such involves conducting news conferences in conjunction with key events and, using their business consultative committee, dealing with journalist queries and comments.

Relevant Laws and Standards

1) OHS implications policy

2) Health and Management policy for management

Upon beginning contract work, each contractual business will produce but also deliver to the Coles Groups Contract/Project Director its Health and Safety Management Plan outlining how the contracted effort would be conducted safely. For such accompanying high-risk agreements and initiatives, a Safety Management Plan will be created:

All agreements deemed “high risk” by regulation

All infrastructure projects (residential development and renovation)

Contracts including manual labour with an estimated worth of $250,000 or more

Long-term contractual provisions strenuous labour with only an average worth of twelve months upwards (Tilt, et al., 2020).

Industry best practice

All Coles Brand Genuine Products Manufacturers, and any new Coles Brand Vendors including current Coles Brands Distributors with something like a Change of Coverage (where the new model or package varieties were launched), must be verified against Coles Food Manufacturing Supplier Requirements (CFMSR). Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Coles’ particular set of factors, called CFMSR, is inspected through company staff. Coles’ objectives including market proper procedure for producing safe, ethical, fully compliant items on service of Coles are stated clearly within standards. Coles Products Technologists would approach providers who are needed must just become approved against CFMSR (Raut, et al., 2019).

Expected outcomes

Whenever feasible, they would gather to help goods in the development of new Coles Brand products, and where it is not feasible, they would recycle items and substances. Such a strategy pushes manufacturers to adopt more sustainable methods while also assisting people who rely upon that recycling livelihoods depend. Wherever sustainable items are featured in various food and beverage products, they would be labelled as such. So rather than recycling, our strategy compels us to track items individually (Winquist, et al., 2019).

Methods for implementation

Alternative materials, in their opinion, should be provided to workers. Natural decomposition is possible. The best strategy is to decrease expenses and time. goods to lessen that hazardous as well as poisonous compounds released into the environment there at plant So build a long-term company that benefits a great number of people(Raut, et al., 2019).

Presenting the policy

Manager: Good morning

Supervisor: Good morning, sir

Manager:Sir, we have created the sustainability policy

Supervisor: That’s great, what is included in the policy?

Manager:

Supervisor: That’s great.

Manager: What’s your review sustainability policy?

Supervisor: This policy is good and essential for organizations and this type of policy helps organizations to grow I have seen everything regarding the same in this policy.

Manager: Thank you, sir

Task 4

Develop Implementation Strategies

Promotional activities

They are dedicated to fostering public engagement and developing mechanisms that enable members of the public to engage therein development of our policies and the performance of our activities. This same Electoral Commission released a public pledge throughout September 2015 and co-created an NSW Charter to Participation. We issued Towards an NSW Carta för Public Engagement as part of this process, which outlines that 20min very initial part of IPC’s efforts to advance active participation within agency (but ministry) government creation, as well as the performance of center charity, applied. The report also outlines now next actions we will take, in conjunction between NSW agencies as well as the NSW community, to promote more public engagement in serious forms under GIPA Act.

Raising awareness among stakeholders

They are dedicated to fostering community input including developing mechanisms that enable members of the public to engage in the development of our policies and the performance of our activities.

This same Information Commissioner released a formal pledge during September 2015 that would collaborate on even an NSW Charter to Political Engagement. Having issued Towards an NSW Blueprint for Government Relations as part of that effort, which outlines the first step of the IPC’s efforts to advance community input through government (not minister) decision creation as well as the performance of role and responsibility. This study also discusses the next actions we would take, including conjunction between NSW agencies as well as the NSW communities, to promote more public engagement in formal contexts underneath the GIPA Act (Tilt, et al., 2020).

Training staff in sustainability principles and techniques

Training might be considered as that of an afterthought and only then if required. The good news is that learning is also a must and should always be considered. However, most businesses don’t know the implications of failing to teach their employees. It can sometimes be the responsibility of the training institute, which does not consistently highlight or promote the importance of training during downturns. They must also have an optimistic outlook. So, what were the topics which underpin exceptional consumer services withinthe case of consumer service? Look at the foundational principles:

Organize your time.

Solving Issues

Communications Capabilities

Techniques for Making Calls

Teamwork

Internally customer service, as well as many fundamentals

Develop a comprehensive document that covers;

Purpose

To safeguard the environment.

-For putting money into serious ecological initiatives but also forming collaborations to lessen their environmental impact.

They are concentrating our efforts on trash management as well as recycling.

Recycling and integrating eco-friendly packaging, along with enhancing inefficiencies throughout their distribution network, searching for effective energy conservation but also decreasing greenhouse gas emissions(Ibekwe, et al., 2020).

Strategies for minimizing resource use

Waste management but also recycling

Around 70% of our total trash gets recovered, encompassing with us primary waste drivers of paper, foodstuff, and plastics.

Food waste is redirected to a variety of channels, include meal rescue, agricultural usage, energy generation, composting, and disposal.

RED cycle is a recycling program for soft plastics.

Consumers may return plastic bags and just a large array of much additional softer plastic packaging that can also be returned throughout many domestic kerbside recycling facilities at Coles, which is Australia’s largest store chain softer recyclers program of its kind.

Strategies for reducing toxic material and hazardous chemical use

Coles spent more than $15 million on energy-saving measures in FY 2017, resulting in over 1,000 installations. Refrigerator, illumination, as well as air conditioning, absorb approximately amount of energy needed within shops. Ten stores have solar panels installed, while 17 more are under the building with 3 more will be added by the end of FY18.

Benefits of employing life cycle management approaches

Designing for sustainability is indeed a holistic but adaptable strategy to company management that is based on life cycle concepts. A hamburger from any fast-food chain is indeed an example of an entire lifecycle. Sustainable harvesting of both the grain, veggies, and meat used as burger ingredients has economical, societal, and ecological effects.

Communication plan for involving all stakeholders in the implementation process

They engage with their customers on such a frequent basis and are free to learn about their objectives or that they could evolve. We’d want to hear from you about our performance indicators and monitoring.

Wesfarmers analyses the objectives of either a wider range of clients on either an organizational level inside several different ways, based on the current or future effect from their company upon respective interest. For additional information about how they interact with certain different stakeholders, see the sections below (Fernandez, et al., 2019).

The following concerns were recognized as areas of interest by responders and are covered in this report:

Your overall financial effect

Our coal-related investments

Resilient to Climate Change

Manufacturer partnerships

Keeping food grade

Behaviour’s sourcing

Procedures for implementing policy initiatives

Consultation is the first step.

Step 2: Customize the policy for their company’s needs.

Step 3: Identify responsibilities – be explicit! …

Step 4: Make the legislation as practical as possible.

Step 5: Make the systems and procedure well known.

Step 6: Ensure that all staff is well-versed in company guidelines and standards.

Measures

This is critical because how will you determine when a certain objective has already been met? Includes the information metrics are included in key metrics for use as a managed service. Using an array and scorecard made up of severalmetrics is an option. But one technique is the Key To delivering, which evaluates a business, as well as its activities,from various quadrants: consumer, staff, procedure, and financial.

Key responsibilities

In April 2015, Coles announced its $50 million Nurture Program to support companies adapt and flourish. But since, we’ve given over $12 million in aid or interest-free loans to 27 different companies to assist them to create economic goods, technology, and methods. This Coles Nurtur Initiative will assist Australian manufacturers with innovative big ideas, from Australia’s first quinoa processing center through chickpeas tofu, indigenous ginger, even Australia’s first shrimp growing innovation(Fernandez, et al., 2019).

Processes to collect

Those difficulties of establishing ‘Tell Coles’ were numerous and frequently unparalleled. To deliver, a completely new set of web-based technologies had to be created, which together provided a unique and civilization capacity. This involved creating a mobile-friendly poll framework, link given dashboards analytics that matched overall operating leadership structure, automated reply pushes data, using dynamic phrase cloud hosting when analyzing wide consumer comments.

Plan for continuous improvement using Deming’s PDCA cycle

The PDCA Cycle, also known as both activities with respect tool, necessitates dedication and “constant dialogues as many participants are feasible.”

Plan = -to safeguard the ecosystem; -to engage in significant environmental initiatives and collaborations to lessen our effects on the environment (Ibekwe, et al., 2020).

We are concentrating our efforts on trash management as well as recovery.

Do = We need to develop ways for reducing use. The do step permits the preceding step’s strategy to be put into action. Small adjustments are often tried, and information is acquired to determine their effectiveness.

Compare old and new data. Check = Monitor, appraise and analyze change. Both facts and outcomes obtained even during the do phase were analyzed during the analysis stage.

Act = Refine and reintroduce tactics towards progress. If indeed the verify stage reveals whether perhaps the planning phase, which was executed in of do phase, is an increase over the past norm (base rate), that will become the new benchmark (standard measure) into how the organisation must behave with in future.

References

Ahlström, H. (2019). Policy hotspots for sustainability: Changes in the EU regulation of sustainable business and finance. Sustainability, 11(2), 499.

Cerchione, R., & Bansal, H. (2020). Measuring the impact of sustainability policy and practices in the tourism and hospitality industry. Business Strategy and the Environment, 29(3), 1109-1126.

De Matteis, F., Preite, D., Striani, F., &Borgonovi, E. (2021). Cities’ role in environmental sustainability policy: the Italian experience. Cities, 111, 102991.

Elshall, A. S., Arik, A. D., El-Kadi, A. I., Pierce, S., Ye, M., Burnett, K. M., … & Chun, G. (2020). Groundwater sustainability: A review of the interactions between science and policy. Environmental Research Letters, 15(9), 093004.

Fernandez, M. E., Ten Hoor, G. A., Van Lieshout, S., Rodriguez, S. A., Beidas, R. S., Parcel, G., … &Kok, G. (2019). Implementation mapping: using intervention mapping to develop implementation strategies. Frontiers in public health, 7, 158.

Feta, A., van Den Broek, M., Crijns-Graus, W., &Jägers, G. (2018). Technical demand response potentials of the integrated steelmaking site of Tata Steel in IJmuiden. Energy Efficiency, 11(5), 1211-1225.

Ibekwe, L. N., Walker, T. J., Ebunlomo, E., Ricks, K. B., Prasad, S., Savas, L. S., & Fernandez, M. E. (2020). Using Implementation Mapping to Develop Implementation Strategies for the Delivery of a Cancer Prevention and Control Phone Navigation Program: A Collaboration With 2-1-1. Health promotion practice, 1524839920957979.

Özcan, G. B., Mondragon, A. E. C., &Harindranath, G. (2018). Strategic entry and operational integration of emerging market firms: The case of Cemex, Beko and Tata Steel in the UK. Journal of Business Research, 93, 242-254.

Raut, R. D., Mangla, S. K., Narwane, V. S., Gardas, B. B., Priyadarshinee, P., &Narkhede, B. E. (2019). Linking big data analytics and operational sustainability practices for sustainable business management. Journal of cleaner production, 224, 10-24.

Saxena, S., Lourdunathan, F., Stalin, G. A., & Ch, R. (2020). AN EMPIRICAL STUDY-THE IMPACT OF CORONAVIRUS OUTBREAK ON MERGERS AND ACQUISITION ON FINANCIAL PERFORMANCE: A SPECIAL REFERENCE TO TATA STEEL AND CORUS. PalArch’s Journal of Archaeology of Egypt/Egyptology, 17(7), 7476-7485.

Tilt, C. A., Qian, W., Kuruppu, S., & Dissanayake, D. (2020). The state of business sustainability reporting in sub-Saharan Africa: an agenda for policy and practice. Sustainability Accounting, Management and Policy Journal.

Winquist, E., Rikkonen, P., Pyysiäinen, J., &Varho, V. (2019). Is biogas energy or a sustainability product?-Business Opportunities in the Finnish biogas branch. Journal of cleaner production, 233, 1344-1354.

BSBMGT516 Continuous Improvement

Contents

Assessment 1

A ) short report

According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

The importance of the sustainability policy will be described in the organization if the company gets the positive result in their working policy and they will this helps the organization to get the continuous improvement in their organization (Joung, et al., 2018). The motive behind the organization to get the continuous improvement in the company is the reason of the changes will be done in the company this means they implement the new policy in the company for their organization better future and the innovative ideas. If the company implements the sustainability policy in the organization for a period and after the period over company gets the positive feedback from the market this describes their policy settlement and implementation will be done in the right direction. As the organization, Woolworth implements the sustainability policy for the year 2025 and they want to increase their sales range and implement the three new pillars of the workshops of their brand in the market to increase the customer range of the company (Joung, et al.,2018). The company getting positive feedback and there is an increment in their sales this describes the importance of the sustainability policy in the organization and the continuous improvement of the organization in the market.

B ) Coaching

As the organization wants to implement the new working policy in the organization to improve the working environment and change the working style of the organization. This will help the company to get better and more attractive deals and this will make the names of the company in the market that will improve and develop more customers engage with the company. The Woolworth organization has to first implement the plan and after that, they have to divide it into the team and the team members, and then they have to give check their working report and the working policy of the company after a period (McLean, et al.,2017). If the organization manager gets positive feedback then this describes the sustainability policy development is done in the company is better for the organization. If the company receives negative feedback then they have to change the working policy according to the company demand the lack points of the company after modifying them and the team leader has to provide the coaching to their team members according to their working report. The coaching session will be done for a week after the sustainability policy announcement in the organization (McLean, et al.,2017).

C ) Mentoring

A team leader mentoring is an important thing in the organization because this makes an impact on the team members to motivate them and give their best in the organization. During the session of the sustainability policy development in the organization, this is the duty of the company to take out the best result and better quality of the works from their employees. In this session mentoring helps the company to get better and positive results from the organization and their subordinates. This has been very clear that the company members and the team members need monitoring for their work and polishing of their work skills (Singh, 2015).

Assessment 2

A) Continuous improvement : According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Woolworth is an organization that has already established a space in the market and they gain a lot of amount of popularity and the customers will already know about their organization. As the organization introduces their sustainability plan because they want to create a message for the environment and in favor of the society and it wants to spread a message for the plants and the animal to make an impact on the society and gain more attention in the market or the international market. As the motive of their sustainability policy is to give and present a better tomorrow and match with the needs of the people and the customer demand to get more sales as the organization is going to represent their product into 100% of the green sustainability (Shen, 2018).

Woolworth is the organization that produces the nature and introduces the various types of technology in their organization to reduce the wastage of time and present the better quality of the products in the market to maintain their regular customer contingency and gain more and more new customers for their companies better improvement in the market. As the organization is running different types of projects in their organization but their project is related to the nature and the infrastructure of the goods and better quality of the products. Woolworth is an organization that has a variety of products and their delivers available in the company or the market these varieties will attract the customers towards their companies and better improvement in the organization. There are the products that are divided into their preferences and their storing quality or their expiry dates that play an important role in the market. As the organization manufactures dairy products so these products have a limited stage of availability because these products have the chance of getting expired and this makes an impact on the company image negatively (Shen, 2018). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Woolworth is an organization that interacts with their customer’s needs and provides them with better quality products also, they are increasing their delivery timings for the better and the innovates opportunities in the organization. These are the trends that increase the company and development the organization into industry areas as they operate the business policy in the organization. As the organization requires continuous improvement in the market and the company they have to implement new types of working policies and improve the working environment of the organization to get better and more innovative results from the organization (Singh, 2015). As the company has to give their best in the market they have to makes the policy and provide the training to the company employees for the positive and the good level of the feedback. A continuous level of improvement in the organization develops the various types of working policy in the market and thus maintain the fluctuation in the company that is related to the work and this is better for the organization employees because this helps in reducing their stress.

B) Continuous improvement policy

E-OfficeWorx

Continuous Improvement Policy

Purpose

According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

The importance of the continuous improvement policy in the organization is to maintain the rotation of the work in the company and the member of the organization can get the opportunity to learn differently and the various types of skills and styles. Also, the techniques for the better and the innovative development of the organization. this is the purpose of the continuous improvement policy in the organization (Omotayo, et al., 2019).

Scope

The scope of the organization is to get better and the positive feedback of the company from the market to make sure the organization getting better and the service provided by the organization in the market is getting better for the organization. the organization wants to reach a high level in the market to get better and innovative ideas from their subordinates and this is the company developing the continuous improvement policy in the organization. as the reason behind this, they make sure that their company provides a better amount of the services to their employees.

Continuous improvement principles

The principles that are followed by the organization for the continuous improvement in the organization are they have to follow the trend.

Adopt the trend and run the organization with that.

Develop the different types of skills and generate the skills in the working policy.

Also, give birth to innovation these are the principles in the continuous improvement policy.

Continuous improvement model and implementation

Every organization have their role and model and based on their working quality they implement their working policy plan in the organization because they are inspired by them. Before the organization develops the new working policy in the organization to make continuous improvement in the organization so they set their model and after that, they do another process.

Tools to support the continuous improvement process

during this working session as the organization has to support the conscious improvement policy, they have to examine the previous working process documents of the team members and the subordinates, and based on these they have to put new tools and techniques in the organization.

Strategies for encouraging staff to participate in continuous improvement decision-making.

As the manager of the organization and the Woolworth organization that is work on the international level and have the different kinds of working varieties and the policy and they have to deal with a large amount of the customers and handle the problems and the other situation in the company. they have to build the strategies based on the customer demand and the working policy requirement in the organization.

Processes for communicating the continuous improvement processes and outcomes

The organization has to make the plan based on the previous record and then they have to give the presentation to the organization stakeholders to get their point of view on the company policy and after their approval, they discuss the better and positive outcomes from the plan before accepting the policy in the organization.

Responsibilities

The organization manager of all the departments and the stakeholders of the company and the other members of the organization have the responsibility to implement the continuous policy in the organization.

D) research notes

E-OfficeWorx Continuous Improvement

Research notes

Benefits of continuous improvement

The benefits of the continuous level of improvement in the organization are to get the positive and improve the working skills of the organization members and the team members of the company. the organization reaches the level of achievement as they have developed the new working policy and make a better and more innovative environment in the organization (Omotayo, et al., 2019). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Continuous improvement models

The continuous improvement models in the company are the rules and the new plan implementation in the organization and the models will be set by the expert of the organization and the stakeholders of the company.

Building in continuous improvement

The building of the continuous improvement in the organization is an important element and they have to establish and develop the new working policy in the organization. According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Continuous improvement tools

The organization data research and the report analysis of the company will be used as tools for the continuous improvement of the organization. these tools are used to help the expert and the market analysis team to make an important research plan for the organization.

Strategies for encouraging staff to participate in continuous improvement decision-making.

Strategies are very important in the organization to encourage the staff and motivate them to participate in the continuous improvement decision-making. The strategies that are developed in the organization can be done and developed based on the employee’s performance and their staff members’ quality (Gnewuch, et al., 2017).

Processes for communicating the continuous improvement processes and outcomes

The communicating process and the improvement procedures and the communication in the organization are very important because they have to discuss the outcomes of the company and the implementation of the plan. Their motive is to analyze the better outcomes from communicating with the expert of the organization (Gnewuch, et al., 2017).

Ways of collecting feedback to inform continuous improvement

The feedback is very important in the organization as they take the feedback from the team manager and the manager of all the departments in the details to make sure they attend the organization. based on the survey on the feedback they will develop the new working policy of the organization.

Ongoing mentoring and coaching processes can be used to ensure that staff can implement and support continuous improvement processes.

The mentoring and the providing the better level of coaching to the and the staff will be implementing the new process and monitor them for the better and the innovative ideas in the company. According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Strategies for ensuring continuous improvement in sustainability.

Strategies that are developed by the organization are based on the company the strategies develop according to the company requirements and these strategies help the company to improve the sustainability policy in the organization (Galli, 2018). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

A discussion of strategies for knowledge management and suitable strategies for use at E-Officeworx,

The strategies and the knowledge is required is to manage the new working policy and it is suitable for the company better and these suitable strategies are used in the E-office work, and this makes the better working environment (Galli, 2018).

Ideas for improving customer service.

The ideas that are used in improving the customer service in the organization. Woolworth will take the feedback from their customers on the regular basis to find out the company policy and the development of the company policy. this feedback and analysis of them help the organization to improve the customer services of the organization (Cohen- et al., 2016).

Assessment 3

A ) Roleplay

Organization manager – continuous improvement is very important in the organization and this is the reason we have to implement the new working policy in the company after every six months to get better and positive results from the organization.

Trainer – as I am the trainer of the new employees and the old employees and I have to train you all on the new working policy and make you comfortable in the organization. This is very important to learn the trick and the techniques for the company’s better and future development of the organization.

Organization manager – as I am the manager of the Woolworth company that is famous in the market for their better service and the quality of the goods and the other services in the market. As a member of the organization, this is our duty to make things possible in reality for the company’s better and more important development.

Employee – how can be a sustainability policy can develop the changes in the organization and their working policy please explain.

Trainer – as the employee of the company the importance of sustainability will be described at the end of the result because if you want to see the result of the policy development you have to examine the working policy of the organization and their efforts describe the policy importance in the company.

B) Formal training

According to the age gap between the old employees and the new employees in the organization their also, one thing that divides them into two groups, and that is the skills of the employees. As the new candidates have learned different types of things and the various skills they know which help them to get a better and higher level of the position in the organization. This is the importance of skill quality in the organization (Cohen- et al., 2016).

C) PowerPoint

References

Cohen-Vogel, L., Cannata, M., Rutledge, S. A., & Socol, A. R. (2016). A model of continuous improvement in high schools: A process for research, innovation design, implementation, and scale. Teachers College Record, 118(13), 1-26.

Galli, B. J. (2018). Importance and Impact of Culture and People in Continuous Improvement. International Journal of Sociotechnology and Knowledge Development (IJSKD), 10(4), 13-44.

Gnewuch, U., Morana, S., & Maedche, A. (2017, December). Towards Designing Cooperative and Social Conversational Agents for Customer Service. In ICIS.

Joung, J., Jung, K., Ko, S., & Kim, K. (2018). Customer complaints analysis using text mining and outcome-driven innovation method for market-oriented product development. Sustainability, 11(1), 40.

McLean, R. S., Antony, J., & Dahlgaard, J. J. (2017). Failure of continuous improvement initiatives in manufacturing environments: a systematic review of the evidence. Total Quality Management & Business Excellence, 28(3-4), 219-237.

Omotayo, T. S., Boateng, P., Osobajo, O., Oke, A., & Obi, L. I. (2019). Systems thinking and CMM for continuous improvement in the construction industry. International journal of productivity and performance management.

Shen, J., & Tang, C. (2018). How does training improve customer service quality? The roles of transfer of training and job satisfaction. European management journal, 36(6), 708-716.

Singh, J., & Singh, H. (2015). Continuous improvement philosophy–literature review and directions. Benchmarking: An International Journal.

BSBMKG609 Develop a Marketing Plan

Task 1

Business Name: Red rooster

Prepared by:

Student ID:

Date:12^th March 20222

The marketing plan of the red rooster

Main address: https://en.wikipedia.org/wiki/Chatswood,_New_South_Wales Australia

ABN:[ABN] ABN51008754096

ACN:[ACN] ACN 008 754 096

[Red Rooster] Marketing Plan Prepared: 12^th march 2022]

Marketing Plan Summary p.

The Business

The Future

TheMarket

The Finances

The Business………………………………………………………………………………………………………………. p.

Business overview

S.W.O.T. analysis

S.W.O.T.activity sheet

Products/services

Sales/marketing personnel

The Future………………………………………………………………………………………………………………… p.

Vision statement

Mission statement

Goals/objectives

TheMarket………………………………………………………………………………………………………………… p.

Unique selling position

Your customers/clients

Your comp etitors

Marketresearch

Markettar gets

Environmental/industry analysis

Marketing strategy

Advertising & sales

The Finances………………………………………………………………………………………………………………. p.

Price

Expected sales

Marketing budget

Monitoring/measurement activities

Supporting documentation……………………………………………………………………………………………. p.

Glossary…………………………………………………………………………………………………………………….. p.

Marketing Plan Summary

For the Red rooster company, the marketing plan has been developed. It is a document that lays out the efforts of marketing for the business in an upcoming time, it is generally a year. The marketing plan of the Red rooster outlines the various marketing strategies, advertising activities, promotional activities which are planned for the particular period. In the marketing plan, the SWOT analysis of the Red rooster is done in which some of the weaknesses and strengths of the red rooster are identified. Strategies are set for one year. Product and services have been developed to increase the sales of the Red rooster and the budget has been allocated for the particular task.

The roles and responsibilities are also analyzed in the marketing plan. Key customers and competitors are identified. Various strategies have also been developed to compete with the competitors. The Red rooster will do print media advertising and online advertising. The Sales strategy which will be used by the red rooster is the SPIN selling technique. The target market of the company is also analyzed. And to whom the services will be provided the most has been also analyzed. To the customers of Australia, the company is providing its services. The target market of the red rooster is divided into three segments. This segment is individual sit-down, individual takeaway, and groups (Bui, 2020).

The Business

Business Name: Red rooster

Business structure: Company

ABN: ABN51008754096

ACN: ACN 008 754 096

Business Location: Australia

Date established: 1972

Business owner(s): Founded by Peter Kailis. The current Owner is Marcus Samuelsson

Relevant owner experience: Organisation was established in 1972 and various facilities are provided by the origination in the more than 250+ restaurants in Australia

Products/services: All over Australia, the company provides one of the best quality of food.

The Future

Vision statement:

The vision of Red rooster is to expand business in Asia as well till 2025 and to the individuals provides the heady food services. The slogan of the red rooster is “you can’t get more iconic than RED rooster”

Goals/objectives:

The short-term goals of the red rooster are to increase the revenue by June 2022 to 10%.

And the long-term, goal of the red rooster is to expand its business in most of Australia and its nearby countries (Bui, 2020).

The Market Target market:

To the customers of Australia, the company is providing its services. The target market of the red rooster is divided into three segments. This segment is individual sit-down, individual takeaway, and groups.

Marketing strategy:

With the help of the integrated marketing mix, the organization wants to enter the market. By creating the marketing strategy, it will help to create customer awareness regarding the red rooster value. It represents the target market and works towards maintaining and developing the referrals and customers’ loyalty (Ferreira, et al., 2021).

The Finances

There is a need for $ 300k. this budget will cover the renovation, lease, equipment, and suppliers for the first 6 months. From the loan, these types of expenses will be covered. 50% loan and 50% of savings.

Per week we are expecting a loss of 500-1000 per month 0-3 months.

At the 0-3 months we are expecting the breakeven point.

Per week we are expecting a profit of up to 250 to 1000 per week.

Per week we are expecting around $ 1000 of profit per year 1 to 2 year.

All the funds will be obtained from the stakeholders and some amount of the fund will be sought from the other sources. The owners of the red rooster invested 200k (Dangnga, et al., 2018).

The Business Business overview

The current business owner of the red rooster is Marcus Samuelsson. It is located in Australia and it has been operating for the last 15 years.

S.W.O.T. analysis

Strengths

Weaknesses

1) In the organization new technologies or advanced technologies are used.

2) In Australia the red roosters cover 350+ restaurants.

3) To the customers the good quality of the food is provided.

4) The location at which business is established is the high traffic location.

1) Some branches of the red roosters are having a high rental cost.

2) The organization isn’t able to follow all the rules and laws of the organization.

3) Marketing of the organization is not enough (Ritonga, et al., 2018).

Opportunities

Threats

1) Building the loyalty of the customers

2) Build awareness of the brand

3) To become the trendsetter

5) Change the market

6) Scope of expanding the business in other countries.

7) By adopting the new technologies new methods are also coming (Goncharova, et al., 2019).

1) The business is having the threat of cash flows.

2) Employees are not good enough.

3) Unreliable suppliers.

4) Changing demand of the customers

5) Changes in the laws and regulations

S.W.O.T. activity sheet

S.W.O.T weakness/ threat	Activity to address weakness/threat	Activity completion date
1) Some branches of the red roosters is having a high rental cost	To address the threat there is a need to increase the red rooster’s own location and place.	6 months
2) The organization isn’t able to follow all the rules and laws of the organization.	To address this threat the red rooster will make sure that all the employees must follow all the rules and laws	1 month
3) Marketing of the organization is not enough	To address the threat, the activity which is planned is that there is a need to develop new marketing strategies.	2 month
4) Employees are not good enough.	To address this, threat their activity which is planned is that training will be provided to the current employees. it will help to increase their skills and knowledge.	1 month
5) Changing demand of the customers	The address this threat I activity which will be done is regular customers feedback forms will be filled. It will help to know their taste and their preferences (Figueira, et al., 2021).	1 month

Products/services

Product/Service	Description	Price
Training will be provided to the employees	Training will be provided to the employees to increase their skills and knowledge. it will help to increase employee satisfaction.	$ 1000
New marketing strategies will be developed	New marketing strategies will be developed to increase the organization’s revenue and sales. New Marketing strategies will help to attract new customers.	$ 1000
New places will be found to reduce the rest	To minimize the rent charges, the red rooster will find the cheaper locations and find their place (Buhaerah, et al., 2018).	$ 1000

Market position:

In the market, the services fit in the hospitality industry. The services are in the high end. This compares to the competitors in the quality and the varies as well. In Australia, the value of the company is nice so products like chicken wings and chicken roast are liked by the customers.

Unique selling position:

In the market, the product will succeed because of its quality and based on its nutritional value. Red rooster provides food which is having good nutrition as compared to its competitors.

Anticipated demand:

The anticipated quality of the customers which they purchase likely is 5 kg chicken roost. The individual customers buy the services every month whereas customers in groups visit the restaurants every 2 months.

Pricing strategy:

The red roosters use the cots pricing strategy as this strategy provides more profit to the organization as compared to other pricing strategies.

Value to customer:

The customers view our products as the good quality and good nutrition of food/ our customers also like the taste of the dishes as it is different from the red rooster’s competitors.

Growth potential:

In the future anticipated percentage growth of the product and services is a 10% increase in sales.

Sales/marketing personnel

Job Title	Name	Responsibilities
Marketing/ Sales Manager	Mr.Oliver Green	· Business activities are supervised and coordinated by the marketing manager. · Product and services are evaluated. · To create the marketing plan. · To study the political and economic environment (Han, et al., 2020). · To launch new services and products in the market.
Marketing/ Sales executives	Mr. peter smith	· For the organization research and develop the new marketing and sales strategies. · New campaigns and training programs are developed and implemented by the marketing executive.
Marketing/ Sales officer	Mr.Chandler trump	· To generate the leads. · To make sure that sales goals are met. · To prepare monthly and weekly reports timely. · Determine the pricing schedule for promotion and negotiating. · To provide training for the sales employees. · Developing in-depth knowledge about the product and services of the company.

The Future

Vision statement

The vision for Red rooster is to expand business in Asia as well till 2025 and to the individuals provides the heady food services. The slogan of the red rooster is “you can’t get more iconic than a RED rooster. The company is planning to open the newer branches in the newer market. In the three years to increase its profit by 8%.

Mission statement

The vision of the red rooster can be achieved by the improvement its customer’s services and developing new marketing strategies.

Goals/objectives

The short-term goals of the red rooster are to increase the revenue by June 2022 to 10%.
Long term goals of the red rooster are to expand its business in most of Australia and its nearby countries.
To the customer offer good and high quality of food.
At a reasonable price offer the good quality of food.
Within the year to open the new branches of the Red rooster.

Some of the activities which will be undertaken to achieve the set objectives are-

A simple and delicious menu will be offered to the customers.
Recopies will be offered to the customers as per the Australian culture.
Make each customer feel important as they are the only customers to the organisation (Rahmat, et al., 2019).

The Market

Unique selling position

In the market, the product will succeed because of its quality and based on its nutritional value. Red rooster provides food which is having good nutrition as compared to its competitors. The Red rooster is having advantages as compared to competitors in that it is having a unique demographic location. T organization is also having a unique menu it offers a wide range of recipes as per Australian culture.

Your customers/clients

Customer demographics

Our target customers are teenagers & youngsters as they love to eat healthy foods and they are more focused on their fitness. They are located and Australia only (Rahman, et al., 2021).

Key customers

Our key customers are the customers who are going to the gym and who are more focused on their health and fitness. to them we can target our product and services by adding health ierrecopies to the menu and then we can deliver the product as per their orders at their homes as well.

Customer management

We can maintain a good relationship with the customers by drawing regular interactions with the customer. We can also conduct loyalty programs for the customers and ask them to fill out the customer satisfaction form. To keep the customer coming back we can provide some attractive discounts (Ryu, et al., 2019).

Your competitors

To rate against the competitors some of the steps will be followed-

Competitors will be identified.
Information will be gathered about the competitors.
Competitors’ strengths and weaknesses will be analyzed.
Direct communication will be done with the.
Competitive advantages will be identified.

Businesses can improve on what their competitors offer by doing innovation in their products or services (Benzaghta, et al., 2021).

Competitor details

Competitor

Established date

Size

Market share (%)

Value to customers

Strengths

Weaknesses

Mac Donald

April 15, 1955

USD 2107.6 crores

21.2%

Good quality, good taste, and highly trained staff

The organization provides food which is mostly liked by the children’s and they also provide the toys to attract the customers.

They provide both veg and nonveg food.

Unstable timings

KFC

September 24, 1952

USD 27.9 billion

2.82%

Good quality of dishes

for the individual, the company provides budget-friendly offers (Faier, et al., 2018).

The company provides only non-veg food.

Market research

We have gathered the additional data and a questionnaire was conducted. It helped to analyze the market. We have also analyzed the findings (Morgan, et al., 2019).

Market targets

In the coming year, there is need to increase the sales upt0 10%. The annual gross profit will be $ 500 million.

Environmental/industry analysis

The market pictures which have been performed at the result was quite impressive and positive as well. The area is experiencing the growth of population and in the area, there are also some long-term employees. The reason economy is also stable and there is no seasonal variation.

The market size is very wide. In the market, the recent trend which has emerged is an online order and food delivery. We will market the change by developing the new marketing strategy. the external factors which can affect our environment (Kim, H. et al., 2020).

Marketing strategy

The overall marketing strategy is to provide a good quality of food to customers at a reasonable price. To achieve this objective, market research will be conducted and customer feedback will be taken (Chari, et al., 2019).

Marketing activity/milestone

Person responsible

Date of expected completion

Cost ($)

Success indicator

Online advertising

Marketing manager

2 months

$ 2000

Increase in the sales by 5%.

Customers satisfaction form

Marketing manager

2 months

$ 500

To increase the customer’s rate

Advertising & sales

Advertising and promotional strategy

Planned promotion

/advertising type

Promotional strategy

Expected business improvement

Cost ($)

Target date

Print media advertising

This promotion is used as this is one of the most liked activities by the customers. New recipes will be printed every week and it will also attract its customers.

It will increase the customer’s satisfaction and sales will also increase.

$ 1000

4 months

Online advertising

This promotion strategy is used as most of the customers are online.

It will increase the sales of the Red rooster.

$ 300

4 months

Social media strategy

There is a need to do some brand awareness. It will help more and more customers to know about the red rooster services. Blogs will be used to market the red rooster recipes. Timely interaction will be done with the customers (Merzlyakova, et al., 2019).

Sales strategy

The SPIN selling technique was used.

Sales and distribution channels

Channel type	Products/services	Percentage of sales (%)	Distribution strategy
Shopfront	Drink offer and fast food	70%	We have decided to use shopfront channel pipe as it will help to increase the red rooster sales.
Direct mail	Home delivery	80%	We have decided to use this type of channel as customers can utilize their time and they will pick and place your orders easily online.

The Finances

Per week we are expecting a loss of 500-1000 per month 0-3 months.

At the 0-3 months we are expecting the breakeven point.

Per week we are expecting a profit of up to 250 to 1000 per week.

Per week we are expecting around $ 1000 of profit per year 1 to 2 year.

All the funds will be obtained from the stakeholders and some amount of the fund will be sought from the other sources. The owners of the red rooster invested 200k (Dimitrescu, et al., 2018).

Price

For the product, the price is determined by analyzing the customer’s prices. $ 300k was the price that was determined and this price takes into all the cost of accounts. In the costing, the profit margin is also allocated.

Expected sales

They expect sales are $ 500 k. in the recent 3 years we hope to achieve the set figures and there are no seasonal influences.

Marketing budget [YEAR]

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Marketing/promotion
Marketing agency	1000	1000	1000	1000	1000	1000	1000	1000	1000	1000	1000	1000
Radio advertising
Television advertising
Print advertising	2000	2000	2000	2000	2000	2000	2000	2000	2000	2000	2000	2000
Online advertising	300	300	300	300	300	300	300	300	300	300	300	300
Social media
Web search optimisation
Mailouts
Giveaways	300	300	300	300	300	300	300	300	300	300	300	300
Events
Branding & artwork
Merchandising
Publications
Catalogues
More…
Marketing/ promotion total	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600

Other
Research	100	100	100	100	100	100	100	100	100	100	100	100
Travel	100	100	100	100	100	100	100	100	100	100	100	100
Postage	100	100	100	100	100	100	100	100	100	100	100	100
Administration	100	100	100	100	100	100	100	100	100	100	100	100
Incidentals	100	100	100	100	100	100	100	100	100	100	100	100
More…
Other total	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00

Total	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00

Monitoring/measurement activities

Marketing activity

Date of review

Monitoring methods

Review outcomes

Print advertising, online advertising,

6 months

website data was used.

The result was positive and there has been increase in the sales of the company.

Online advertising

6 months

distribution channels were used to monitor the impact (Tarman, et al., 2019).

The result was positive and there has been increasing in the sales of the company.

Supporting documentation

I have attached all the supporting documents with this marketing plan. The attached documents include the following-

· Start-up costing

· Cash flows

· Profit and loss statements

· Balance sheet

Glossary

Australian Business Number (ABN) – a single identifying number used when dealing with other businesses and the Tax Office.

Australian Company Number (ACN) – the number allocated by the Australian Securities and Investments Commission (ASIC) when you register a company under Corporations Law.

Blog –is a shortened word for Weblog (see Weblog).

Channel – a way of delivering something to its destination, whether it is a message to be communicated or a physical product to be delivered.

Contract – a legally enforceable agreement made between two or more parties. A contract may be a verbal contract or a written contract (or may be partly verbal and partly written).

Demographics – the characteristics of a segment of the population, e.g. customers.

Domain name – a name that identifies an organization’s address on the internet, either a website address (the domain name follows the ‘www’) or an email address (the domain name follows the ‘@’ symbol in the email address).

Goods and Services Tax (GST) – a broad-based tax of 10 percent on the sale of most goods and services in Australia.

High-end – usually refers to expensive or high quality products/services.

Market position– referstothepositionanorganization,productorservicehasinthemarket,usually in relation to its competition.

Milestone – a goal or objective with a target date.

Mission statement – is a statement outlining how an organization intends on achieving its vision.

Social media – a group of technology including Blogs, online networks (e.g. Twitter, Facebook, MySpace, LinkedIn) and online collaboration tools often used to expand your network/market reach or collaborate on a large scale.

Unique selling position–a characteristic of a business or a product/service that set sit apart from the competition.

Vision statement – an inspiring statement that expresses an organisation’s main ambitions/goals.

Weblog – (also known as a Blog) an individual’s or organisation’s online website displaying a reverse- chronological list of entries (known as posts). Posts typically include thoughts, observations, promotions, links, images or videos. A Weblog is publically available and allows readers to comment on posts.

Reference

Benzaghta, M. A., Elwalda, A., Mousa, M. M., Erkan, I., & Rahman, M. (2021). SWOT analysis applications: An integrative literature review. Journal of Global Business Insights, 6(1), 55-73.

Bui, T. T. N. (2020). Inbound Marketing Plan for Small & Medium-Sized Businesses.
Olivas, A. (2021). Creating a Marketing Plan for a Local Small Business.

Dangnga, M. S., Arman, M., &Buhaerah, M. (2018, July). Marketing Strategy Development Model of Increasing Sales Volume of Dangke Cracker: Enrekang Regency Food Specialty. In 2018 3rd International Conference on Education, Sports, Arts and Management Engineering (ICESAME 2018) (pp. 8-11). Atlantis Press.

Dimitrescu, A., Babis, C., Alecusan, A., Chivu, O., &Faier, A. (2018). Management of a marketing plan. Fiability& Durability, 1, 279-285.

Ferreira, D. C., Marques, R. C., Nunes, A. M., &Figueira, J. R. (2021). Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis. Socio-Economic Planning Sciences, 78, 101036.

Goncharova, N. A., Solosichenko, T. Z., &Merzlyakova, N. V. (2019). Brand platform as an element of a company marketing strategy. International Journal of Supply Chain Management, 8(4), 815.

Han, D., Bae, Y. H., Kim, T. Y., Jung, J., Lee, C., & Kim, H. S. (2020). Classification of Environmental Industry and Technology Competitiveness Evaluation. Journal of Wetlands Research, 22(4), 245-256.

Morgan, N. A., Whitler, K. A., Feng, H., & Chari, S. (2019). Research in marketing strategy. Journal of the Academy of Marketing Science, 47(1), 4-29.

Ritonga, H. M., Setiawan, N., El Fikri, M., Pramono, C., Ritonga, M., Hakim, T., &Nasution, M. D. T. P. (2018). Rural Tourism Marketing Strategy AndSwot Analysis: A Case Study Of Bandar PasirMandoge Sub-District In North Sumatera. International Journal of Civil Engineering and Technology, 9(9), 1617-1631.

Ryu, M. H., Cho, Y., & Lee, D. (2019). Should small-scale online retailers diversify distribution channels into offline channels? Focused on the clothing and fashion industry. Journal of Retailing and Consumer Services, 47, 74-77.

Tarman, H. A., Soleh, S. M., Ari, A., &Rahmat, T. A. (2019). Leveraging brand equity by applying brand communication and forming city branding based on unique selling proposition (a case of crafts city). J. Bus. Adm. Stud, 5(5), 74-83.

OADM19402 – Employee Code of Conduct

Table of Contents

Introduction. 3

How to hold the employees accountable for following rules as well as regulations of the company and to whom to apply the code of conduct?. 3

Three reasons why this company is an ethical organization and how the concepts of ethical organization apply to it? 3

Any rules of discrimination set out by the company, the kind of discrimination prohibited by the code of conduct, and how employees benefit from it. 3

Rules regarding harassment 3

Governance of privacy as well as confidentiality for the conduct of employees in the organization 4

A policy on safety as well as securities of employees and if missing what to be included. 4

Conflict of interest and how and why to declare. 4

Recording intellectual property and use of technology and who owns the intellectual property produced by the employees. 4

Does the code of conduct address the social media presence of employees, and how and its impact on employees? 4

Learning that will be helpful in my future career and understanding of the ethical organization. 4

Conclusion. 5

References. 6

Introduction

Code of conduct is known as the most common policy within any organization. It sets out the principles, morals, standards as well as ethical expectations that third parties along with the employees held to during any interaction with the organization. It is an integral part of the efforts of compliance since it gives the documentation that an employee or any other party has violated the policy of the company if there is any illegal activity. In this report, we will discuss the code of ethics of 3M Canada.

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

How to hold the employees accountable for following rules as well as regulations of the company and to whom to apply the code of conduct?

The code of conduct is applied to various stakeholders within as well as outside the company like employees, consumers and so on. The employees are accountable for following the rules and regulations of the company because it is their responsibility to be aware of and abide by the code of conduct.

Three reasons why this company is an ethical organization and how the concepts of ethical organization apply to it?

Yes, this company is an ethical organization, since it has all the elements of an ethical organization, the company states that it abides by all the principles and values, and all the three parts regarding the business ethics discipline which are personal professional as well as corporate are well followed in the organization (Friedman,& Globerman, 2021).

Any rules of discrimination set out by the company, the kind of discrimination prohibited by the code of conduct, and how employees benefit from it.

Yes, the company has rules regarding discrimination, that says that no unlawful discrimination on any protected characteristic will be tolerated. The kinds of discrimination prohibited by the code of conduct are race or color, age, gender, disability, creed, religion,national origin, sexual orientation, sex, gender, identity, marital status, citizenship status, pregnancy, genetic information as well as other characteristics protected by law. The employees will feel to are treated fair as well as respectful in the workplace and will be able to work effectively (3m.com, 2022).

Rules regarding harassment

Yes, the company has rules regarding harassment. The grounds for which the employees in the organization are protected against harassment include bullying, acts of violence as well as threats, intimidation, threatening conduct, abusive language as well as attempts of installing fears in others (World Health Organization, 2020).

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

Governance of privacy as well as confidentiality for the conduct of employees in the organization

The classification of information in the organization is done in information classification as well as handling standards. All the information of the company other than public information is treated with confidentiality and it is never disclosed to any person outside the company without any explicit approval as well as appropriate agreements for confidential disclosure.

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

A policy on safety as well as securities of employees and if missing what to be included.

Yes, the organization has a policy on workplace safety, and any safety issues or concerns are instantly reported as a responsibility.

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

Conflict of interest and how and why to declare

A conflict of interest occurs when the personal interest of any individual could compromise the decisions or judgments or the actions of that individual in the workplace. An employee at 3M, is to report any potential conflict of interest to the supervisor or managers. They should be done since it helps in maintaining the culture as well as the integrity of the organization. This will help the organization, as well as employees, maintain a good working environment, free from any negativity (Laursen,& Salter, 2020).

Recording intellectual property and use of technology and who owns the intellectual property produced by the employees

There is no information given in the code of conduct, regarding the use of technology or any kind of intellectual property. However, as per law, a contract that is signed by employees the contract of service in terms of the employee says that the intellectual property produced by employees is owned by the employer.

Does the code of conduct address the social media presence of employees, and how and its impact on employees?

Yes, the code of conduct addresses the social media presence of employees it says that all employees must have a responsibility to exercise caution when they speak in regards to the company or the business through social media platforms since how an employee conducts himself on social media does not only reflect him but it is also a reflection of the company. The impact it will have on employees is that they have to be cautious while sharing anything about the company otherwise they might have to face some serious legal actions if anything goes against the company’s image (Foxx, et al., 2019).

Learning that will be helpful in my future career and understanding of the ethical organization.

From this assignment, I have learned that a code of conduct and ethics is a very important part of any organization since it sets out the principles as well as values of the company and gives any outsider an Idea regarding what they can expect from that company. Code of conduct also helps the stakeholders of the company like employees by protecting them from various kinds of harassment as well as discrimination by having a policy regarding them, this will be helpful in my future career since I will know how to develop an understanding of any company. This shapes my understanding of an ethical organization as a company that does not only take care of its business but also the people involved with it throughout and in all ways possible.

Conclusion

This report can be concluded by saying that 3M, is an ethical organization, and it addresses almost all kinds of policies that are necessary for the organization as well as the employees. It protects its employees against all kinds of discrimination and harassment and it has all the policies that make the work environment positive and safe for people within an outside the company. code of conduct is significant for any business, any organization that is perceived to be acting ethically through which employees might gain some positive benefits as well as improved outcomes of the business.

References

3m.com, 2022, Ethics & compliance. 3m.com. [Online] Available at:

https://www.3m.com/3M/en_US/ethics-compliance/code/

Foxx, A. J., Barak, R. S., Lichtenberger, T. M., Richardson, L. K., Rodgers, A. J., & Williams, E. W. (2019). Evaluating the prevalence and quality of conference codes of conduct. Proceedings of the National Academy of Sciences, 116(30), 14931-14936.

Friedman, H. H., & Globerman, K. (2021). Ethics & consciousness in organizations: A conceptual hierarchical model. Friedman, HH and Globerman, Kenneth (2021).” Ethics & Consciousness in Organizations: A Conceptual Hierarchical Model.” Journal of Intercultural Management and Ethics. Published by the Center for Socio-Economic Studies and Multiculturalism, (3), 5-24.

Laursen, K., & Salter, A. (2020). Who captures value from open innovation—the firm or its employees?. Strategic Management Review, 1(2), 255-276.

World Health Organization. (2020). Guidelines for personal protection when handling and applying pesticides: International Code of Conduct on Pesticide Management. Food & Agriculture Org…

CONTRIBUTE TO THE DEVELOPMENT OF LEARNING AND DEVELOPMENT STRATEGIES

BSBHRM613

Table of Contents

Assessment Task 1. 3

Assessment Task 2. 7

Assessment task 3. 18

References. 21

Assessment Task 1

Question 1

Inform staff right away.
Request feedback
Showcase the finished result.
Request that staff read through the employment agreement or policy document.
If necessary, provide education.
Request those employment agreements off on the project.

Question 2

We can start prioritizing because we need better focus after we have a good picture of the organization’s current functioning status. We collaborate with our customers to test new and innovative ideas that would help them make healthy lifestyle practices. Our objective at this point is to start early and test out new methods of working because our concentration is on people, procedures, and changing behavior.

Question 3

Kolb’s ELT approach influenced professor Peter Senge, who established another cognitive theory of organizational instruction that focused on mental models, which are deeply ingrained ideas, generalizations, or images and videos that influence how we perceive the world as well as how we act.

Assimilation theory and inquiry learning

In contrast to psychology approaches to organizational learning, behavioral methods emphasize the operational changes occurring when individuals study via performing. In these strategies, learning is portrayed as observable, rational, and measurable.

Question 4

Employee engagement and attrition rates have both been demonstrated to improve with Lean. Workers who actively contribute to the bank’s improvement feel a feeling of joy and success. Companies that are constantly looking for methods to improve their operations will always see an improvement in the performance of the brand and solutions. Lean and constant innovation offers a framework for determining customers’ expectations and reducing waste and increasing the distribution process. Lean-enabled businesses are better equipped to connect their goods and services with hidden consumer values.

Question 5

The strategy review method will assist you in determining whether the aims you’ve set are guiding the organization toward its objectives and scope. Examine your strategy assessment tools to ensure you’ll be willing to accomplish your inspections of the many sectors of the organization. Create additional criteria and critical success factors as needed.

Question 6

Responsibilities and Organizational Structure

A comprehensive and up-to-date image of the organization. In other words, as well as all workers’ positions and responsibilities The explanation of architecture and duties should have included visual advice, such as Gantt charts and systematic approaches.

Assessment tools should be of excellent quality.

Question 7

Metadata is at the heart of e-learning, according to several developers. Learning materials and catalog items must be up to date.

Be labeled in a consistent fashion to allow numerous tools to index, store, find (search), and retrieve learning items

Spanning a number of different repositories

Material packaging specs and standards are designed to allow businesses to move classes and content from a learning management system to another. Because material can be developed by one tool, changed by another tool, saved in a vendor’s repository, and utilized in a delivery environment supplied by a separate provider, this is critical. Learning items and instructions on how to put them together to build bigger learning units are included in content packages. They are able to

Question 8

Validators must assess if the material in the sampling is valid, trustworthy, adequate, current, or legitimate.

Question 9

These revisions guarantee that students are equipped with the required abilities for today’s workplace. The appropriate SSO assesses whether such modifications are ‘comparable’ to the regular training bundle products or ‘not similar.’

Question 10

Legislation is one of the first things that comes to mind.

Workplace fairness may enhance productivity while also being an essential reaction to demographic and societal change.

Code of Conduct

When it comes to personal behavior, a code of practice explains an organization’s beliefs and ideals by relating them to professional responsibility requirements.

National requirements

Employer engagement is essential to ensuring that the operation is driven by demand and production. Employer engagement may be difficult to retain, especially in nations where the unofficial and micro enterprises sectors are predominant.

Question 11

Support for computer technology;

Most conventional data systems aren’t built with organizational learning in mind. Even if decision support equipment is installed and executive data management aid decision makers by providing capabilities and flexibility in the use of organizational data, none of these systems can encapsulate knowledge in a systematic way or associate previous decisions but instead their outcome measures with potential events.

The concept for a performance management supportive family outlined in takes into account the changing nature of organizational knowledge. It views organizational memory as a compilation of changing goal-condition descriptions and actions, resulting in a “living library” of organizational decision-making history.

Organizational memory that is integrated

Without access to organizational knowledge, organizational learning is rare. Organizational knowledge, in contrast to individual knowledge, must be communicative, consensual, and integrated. Being able to communicate

Assessment Task 2

A learning strategies report

Thus far are three strategies and learning strategies and workforce development that businesses employ to expand their operations.

Role-play – A character is a sort of group conversation that a corporation uses to effective reward with knowledge about the latest skills and expertise.
Leading by example – In coaching, your mentor gives training to workers on the company’s most recent systems and guidelines.
Training sessions – The organisation holds instruction sessions to give pragmatic guidance to workers on how to use new technologies (Tunnicliffe, 2021).

The expansion of the company

Companies utilize a variety of methods to expand their businesses and gain competitive advantages.

To achieve organizational goals, the company that develops environmental policies and procedures, as well as providing sustainable standard operating procedures training to personnel.
The company provides new employee with training on current data in order to improve quality of service. If the firm’s resources are satisfactory, additional customers will be recruited.
The company holds an inspirational session to inspire workers to enhance their job quality and achieve personal and organizational objectives.

Policies on education

As the general manager of a rising consulting company, I study and monitor the firm’s current rules and processes, and I assess if the firm is employing the most effective recruiting approach when hiring candidates. The employer initially advertises a job vacancy in the newspapers and on broadcast. As a result, a large number of people apply for the position, and the firm selects the best applicant for accomplishing the corporate goals. The employer must evaluate the candidate based on their abilities and expertise, as well as their positive outlook, self-motivation, and other factors.

The most effective method

The following are the main best practices of a developing management firm:

The company hires everyone who is well-skilled and also well, regardless of whether they are physically healthy or not. Finally, they won’t be able to differentiate between prospects based on their age, sex, race, gender, or other factors.
To safeguard personnel from discriminatory practices, the Grow management business develops a complaints policies and procedure.

Suggestions for strategy

The following are some suggestions that I would make to Grow Management Company in order to improve their policy and procedure:

To distribute and distribute work to workers, the organization must use the project organization technique. The product breakdown technique assists the industry’s manager in assigning tasks to employees based on their knowledge (Attia, & Eldin, 2018).

System and methodological considerations

The following are some of the technology and system needs for a Grow management organization.

The business strategy of the grow property company must be assigned the task of promoting the product and analysing customers’ requirements. Following an examination of client need, the corporation delivers training to its staff in order to enhance customer satisfaction.
To deliver the greatest service to clients, grow management companies must upgrade their processes and software. The organization must also give existing employees with training on how to use new technologies and systems.
Consult with senior management

Date – 6 April 2022

Time – 1 pm

Duration – 8 min

Agenda – Discussion on learning strategy report

Attendees – Manager of operations and CEO

Manager of operations – Good noon sir

CEO – Good noon

Manager of operations – Sir, I write the instructional strategies report in accordance with the company’s needs. Today, I’d want to go over the entire report with you on this and get your information on how to improve it.

CEO – All right, that’s OK.

Manager of operations – Sir, I include a huge amount of information in the studying strategy report, including models and frameworks for Grow Management Company, training relevant data, suggestions for company’s success, policies and best practices, referral to keep improving policies, electronic information security and system, importance of communication, and on and on. That after meeting, I offer a copy of the document for extra information.

CEO – all right, What do you have been included in the section “specific suggestions”?

Manager Of operations –Sir, I’m the general manager. I also mention that the organization should use a work breakdown technique to distribute and assign tasks to employees. Work breakdown technique assists the firm’s manager in assigning work to workers based on prior knowledge or skills. A growing management organization must develop an occupational health and safety strategy to safeguard workers from potential dangers that may emerge in the process, and so on.

CEO – All right, let’s see what you’ve got in terms of technology and system needs.

Manager of operations – Sir, Grow management companies, for example, must upgrade its processes and software in order to deliver the greatest services to their consumers. The organization must also give existing employees with training on how to use new technologies and systems. The firm also recruits employees that are up to date on current systems and equipment.

CEO – All right, thank you.

Have a wonderful day.

Design and develop an organisational learning strategy

Introduction

Grow Management Consultant is a firm that offers a wide range of services to its clients and consumers, including training, mentorship, sharing counselling, and leadership advice. The organization’s techniques for expanding their own business operations include establishing a distinct awareness and develop new revenue streams, with the goal of achieving revenues of at least 10% in the fiscal year and becoming the best learning institution in the country to provide various advisory services and support creativity. They also seek to spur innovation inside the company in order to fulfil consumer demands.

Purpose

The methods were created in order to meet the goals of making huge profits of at most 10% and being the finest learning company (Siagan, et al., 2019).

Commitment

Their main focus is to develop great client relationships and satisfy their demands, as well as to develop a solid team of specialists. Their key principles, such as inventiveness, dependability, and respect, help to establish a commitment to organisational learning.

Organizational necessities

Currently, the business needs to acquire additional employees who can give students with an

Education, coaching, counselling, and training. Also, give staff employees with skills that are in

Line with market demands so that they can deliver great services.

Other organisational considerations include expanding the learning skills of students and staff, as

well as building the rules and processes of the organisation to serve all customers.

Competency units are defined as:

The following are four education options for providing training to employees and making them proficient:

Brainstorming session – Concepts and models may be held for instructors to get ideas through them, and it is the ideal way to generate numerous ideas while exercising the skills that are required by the industry.

Teachers might be provided diploma skills to help them become more competent.

Training program is also essential since educators will utilise technology to deliver instruction and conduct coaching sessions for classmates and consumers.

Communication skills – Educators must constantly contact with their clients and consumers, thus they must improve their communicative skills.

Procedures for communication

To interact with learners, instructors, and consumers in a professional manner, the company must employ correct forms of communication, such as offering feedback to educators and delivering instruction and counselling to learners through face-to-face contact. Instructors must deliver high-quality products to their clientele in order to turn a profit of at most 10%.

Email may be used to connect with trainees, and alerts were sent via email and other social media networks to inform them of new training and education sessions.

Strategies

Strategy	Flexibility	Timeline	Resources	Responsibilities	Performance indicators
Adding additional employees to boost revenues by increasing student enrolment and expanding the client base	Flexibility in medium manner.	1 month	Resources (human and technological)	Manager of HR Department	Compare last year’s revenue and client base to this year’s results (Costa-Sánchez,et al., 2020).
Employees should get professional training.	Flexibility in a medium manner.	1 week	Materials (technical and physical)	Manager of the department	By keeping track of teachers’ competence while they’re in the classroom.
Additional sessions and courses will be announced.	Flexibility in a medium manner	Month	Technical	Manager of marketing	How many participants, clients, or learners are aware of the new classes?
Adding more services to the inventory is a good idea.	Flexibility in a medium manner	Every six months	Resources of human and technical	Manager of the operation and general	Counting however many new clients the new service has brought in
Conduct personality workshops for both students and teachers.	Flexibility in a medium manner	1 week	Resources of human	Manager of general.	Examining their results

Write learning and development policy and procedures.

Introduction

Because processes and regulations are the instructions for how to operate in a company, the

document may be created. After all, guidelines are a collection of rules that must be followed, and

they outline the obligations of all employees and the tasks that they must do. Coaching and

mentoring plans, as well as learning opportunities and tools for employees, are included (Okusaga, 2019).

Purpose

Teaching and learning policies and procedures are used to create annual training programmes as

well as to accommodate needs of diverse learners and demands. Implementing well-developed

rules and procedures may also benefit Grow Consulting Firms, since these guidelines can assist to

control legal risk and boost productivity.

Obligations and responsibilities

Staff is expected to fulfil specific tasks, such as offering high-quality education to students and preparing them for the job market, as well as providing mentoring, consulting, training, and coaching maintenance services effectively and efficiently. They must also handle the legal risk.

Line managers are responsible for conducting self-assessment and mentorship sessions for staff members, as well as evaluating the performance of staff members including junior consultants who support the primary consultants on a regular basis.

Procedures

Procedures can be categorised as follows:

To begin, hold training sessions for employees in which organisational and individual goals are

outlined. Then, in order to reach those goals, tactics might be devised and discussed with the

employees (Karsenti, et al., 2020).

Regularly assess their performance and determine the training requirements and possibilities for

employees. After you’ve monitored their performance, give them relevant feedback on it. This

feedback may be both favourable and negative.

Identifying Learners ’ Needs and Chances

Education and Training needs and prospects include things like conducting graduate programs

to make educational leaders and instructors more effective but also competent, as well as ensuring

that they fixate on growth and teaching so that their skills stay current and they can easily meet

customer needs. Continuous improvement can also help employees improve their abilities.

A study break –

Treatments for leave can include things like giving students or learners time off so they can relax. Also, after presenting workers with training and ensuring that they are equipped with knowledge and skills, it is critical to recognise that they require a breather as well.

Investing – There are a variety of fundraising options available, including internal funds, profits, including bank and finance company loans (Anthonysamy, et al., 2020).

Develop compliant assessment and recognition policies and procedures.

Purpose

The Assessments and Appreciation Guidelines and Procedures are designed to deliver excellent organizational development and to prepare teachers and educators to meet market demands. Furthermore, the policy and method for evaluation and promotion may assist the business in becoming the greatest learning organisation and focusing on improvement initiatives. It is used to efficiently identify the issues about the organizational climate voiced by instructors and instructors.

Principle

Principles might include things like ensuring there’s no bias among employees so that individuals do not have to deal with difficulties related to the institution’s ethics and corporate social responsibility (Joshi, et al., 2018).

Responsibilities

Management is accountable for implementing best practises and creating a fair environment for employees, and employees are responsible for reporting any issues or obstacles they encounter while providing services to its clients and customers (Hassan, et al., 2019).

Policy on Acknowledgement

According to the Acknowledgement Policy, difficulties will be identified efficiently, and remedies will be supplied in the most efficient manner feasible to overcome the issues.

Develop procurement and supply policy and procedures.

Introduction

Because the policies and procedures define what foreign trainings can be supplied to workers to make them capable so they can determine their own judgments, the External Train Purchase Document aids members of staff in increasing their performance.

Principles

According to the Fundamentals of International Training, education will be offered to cover skills and technological shortages, as well as perform several training sessions.

Procedures

The following are the procedures:

Determine the organization’s objectives.
Next, determine what informal education is available to staff.
Once an education programs have been established, staff will be trained.
After you’ve given somebody to them, keep an eye on their practice to make sure they’re up to par.
Source learning resources or assessment tools

Verbal Communication and Peer Review are two possible learning streams or evaluation techniques. Staffers would be addressed orally at the public speaking, and advice on how to enhance their productivity would be offered to them. Additionally, they will receive personal comments, which can be both favourable and negative. Pie feedback is also frequently employed in communication skills.

Staff members would analyse and offer feedback on the effectiveness of their teammates at the Peer Review. As a result, the prominent leaders would assess how accurate their peers’ assessments are (González-Salamanca, et al., 2020).

Another evaluation approach may be a one-on-one coaching session, which would assist them gain training and competence. Some undergraduate degrees can also be completed to help them advance their abilities and growth. Most significantly, these methods may be utilised to increase the diversification of the organism’s body.

Assessment task 3

Review the organisational learning strategy implementation.

Implementation

Grow management firms want to give online people a better understanding to safeguard them from a worldwide outbreak and to ensure that they are working in a safe environment.

Performance

The Grow management firm’s Human resource manager and trainers assist the organization in providing information to staff relevant to current skills and knowledge via Zoom discussions, as well as assisting the company in achieving organizational goals.

Results

Employees will apply these understanding and abilities in their specific work if Grow Management Employer provides suitable guidance to workers linked to present understanding and applications of updated technology. As a result, the corporation meets both its organizational and educational goals on schedule (Garg, et al., 2020).

Outcomes

If a corporation provides adequate teacher course to its personnel, the company will meet its organizational goals in the event of a worldwide pandemic.
Employee performance increases, and corporate services improve as well.

Changes to the document that are recommended

After providing online information to staff, the company amended their record book.
The business ’ financial processes and regulations are updated.

Improvements to strategy formulation are suggested.

A industry’s services must be promoted online. Businesses, for example, utilize online platforms and websites to advertise their services and find new customers.
The organization must publish consumer feedback on Grow Management educational facilities.
The organization must give coaching to employees on skills and knowledge in order to improve effectiveness and the industry’s services.
Every week, the company manages an online motivation session to inspire employees to enhance their ability to do the job and reach professional and individual goals.

Policy and procedures have been updated.

As a result of the worldwide pandemic, the company has implemented an online training strategy and method to offer staff with current skills and information. The firm provides this coaching in order to increase performance management as well as the industry’s offerings (Ahammad, et al., 2018).

Organizational learning technique that has been updated

The business provides online channels, such as instagram and Facebook, to market its services and collect online consumer feedback in order to enhance them.
The company holds an electronic motivational session to motivate employees to improve their capabilities and accomplish both organizational and individual goals.

Email Template

From:	Generalmanagerofgrowmanagement@au.in
To:	CEOofgrowmanagement@au.in
Cc:	Senirostakeholderofgrowmanagement@au.in
Date:	05/4/2022
Subject:	Get approval for implement new policies and procedures

Dear sir

I’d want to let you know that I’ve completed a new instructional strategy study and updated the company’s rules, processes, and organisational strategies. In this document, I include a lot of information about how we accomplish organisational goals, such as how we give feedback to workers via Zoom gatherings on updated experience and competencies, how we conduct an online intrinsic motivation seminar to motivate staff to deliver organisational and personal aims, and on and on. I’ve included a copy of all documents to this email for additional information.

Thank you

Have a nice day

References

Ahammad, M. F., Glaister, K. W., Sarala, R. M., & Glaister, A. J. (2018). Strategic talent management in emerging markets. Thunderbird International Business Review, 60(1), 5-8.

Anthonysamy, L., Koo, A. C., & Hew, S. H. (2020). Self-regulated learning strategies in higher education: Fostering digital literacy for sustainable lifelong learning. Education and Information Technologies, 25(4), 2393-2414.

Attia, A., & Eldin, I. E. (2018). Organizational learning, knowledge management capability and supply chain management practices in the Saudi food industry. Journal of Knowledge Management.

Costa-Sánchez, C., & Guerrero-Pico, M. (2020). What is whatsapp for? Developing transmedia skills and informal learning strategies through the use of whatsapp—a case study with teenagers from spain. Social Media+ Society, 6(3), 2056305120942886.

Darling-Hammond, L., Flook, L., Cook-Harvey, C., Barron, B., & Osher, D. (2020). Implications for educational practice of the science of learning and development. Applied Developmental Science, 24(2), 97-140.

Garg, P., Gupta, B., Dzever, S., Sivarajah, U., & Kumar, V. (2020). Examining the relationship between social media analytics practices and business performance in the Indian retail and IT industries: The mediation role of customer engagement. International journal of information management, 52, 102069.

González-Salamanca, J. C., Agudelo, O. L., & Salinas, J. (2020). Key Competences, Education for Sustainable Development and Strategies for the Development of 21st Century Skills. A Systematic Literature Review. Sustainability, 12(24), 10366.

Hassan, M. U., Rashid, A. A. A., & Mehmood, Q. (2019). Impact of Motivational Achievement for EFL Learning Strategies: A Case of Pakistani University Students. Jahan-e-Tahqeeq, 2(3), 1-11.

Joshi, K. D., Gnawali, L., & Dixon, M. (2018). Experience of professional development strategies: Context of Nepalese EFL teachers. Pakistan Journal of Education, 35(2).

Karsenti, T., Kozarenko, O. M., & Skakunova, V. A. (2020). Digital technologies in teaching and learning foreign languages: Pedagogical strategies and teachers’ professional competence. Education and Self Development, 15(3), 76-88.

Okusaga, E. (2019). SME management consulting firms internationalising in a turbulent business environment: a dynamic capability perspective from developed and emerging economies (Doctoral dissertation, Kingston University).

Siagan, M. V., Saragih, S., & Sinaga, B. (2019). Development of Learning Materials Oriented on Problem-Based Learning Model to Improve Students’ Mathematical Problem Solving Ability and Metacognition Ability. International electronic journal of mathematics education, 14(2), 331-340.

Tunnicliffe, G. (2021). Crossing thresholds: An exploration of the transitional processes of new entrant management consultants (Doctoral dissertation, The University of Waikato).

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