Facilitate continuous improvement
Assessment Task 3 Facilitate continuous improvement BSBSTR502 Student Declaration To be filled out and submitted with assessment responses ◻ I declare that… Read More »Facilitate continuous improvement
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Team Leader
Student’s name
Date of planning discussion
13th July
Date of review
12 months
Plan
Idea | Goals | Preparation | Objective | Responsible | Outcomes | Timeframe |
Implementing some adventurous activities in the café related to work will encourage the members to work and complete their targets (Kreitner& Cassidy, 2012). | To effectively engage the members of the team. | 1. Planning the activities. | To make the members engaged with the team. | Manager | Engagement level is better | 1 day |
2. Discuss it with the team. | To reduce the chances of disputes. | Manager | Better relations between team members | 2 days | ||
3. Implementing those activities | To improve productivity. | Manager | Increased productivity | 2 days |
Idea | Goals | Preparation tasks | Objective | Responsible | Outcomes | Timeframe |
Rewarding the team for their efforts and hard work that they put in to achieve the goals and objectives (Kreitner& Cassidy, 2012). | To encourage the team for working best with productivity and motivation. | Check their performance | To evaluate their performance productivity | Manager | Better performance by the team | 1 day |
Correct their mistakes | To give them lessons about effective working and correcting their mistakes | Manager | Improvement in the whole performance | 2 days | ||
Reward them as per their performance output | To motivate them | Manager | Team members are effectively motivated | 2 days |
Idea | Goals | Preparation | Objective | Responsible | Outcomes | Timeframe |
The tool of management will be utilized for maintaining the activities of the team and monitoring all the activities (Greenbaum&Kyng, 2020). | To make sure that all the activities are implemented with full effort (Greenbaum&Kyng, 2020). | Prepare all the members to implement activities | To make sure that all activities are done as per schedule | Manager | Better implementation of activities | 1 day |
Evaluate their performance | To assess the performance productivity | Manager | Better performance | 2 days | ||
Check their engagement level | To increase the engagement level | Manager | Increased level of engagement | 2 days | ||
Give them feedback | To improve their performance | Manager | Better productivity | 2 days |
Team members’ roles and responsibilities
Activity | Responsibilities | Specific Goals | Outcomes | Timeframe | |
Owner | Monitoring of all working | To ensure that all objectives are achieved | To increase the customer retention rate | Increase in profit | 15 days |
Giving feedback to the team (Geddes, 2012). | To make sure that all the activities are completed as per schedule | To do marketing of café and attract new customers | Increase in customers | 20 days | |
Manager | To monitor the performance of the team | Make sure that all the members are working effectively | To achieve the strategic objectives | Objectives are achieved | 10 days |
To motivate the team to improve their performance (Geddes, 2012). | To ensure that they are discussing all their opinions | To improve the performance productivity | Increased in productivity | 15 days | |
Chef | To arrange the cooking area and prepare dishes | To make sure that food is served on time | To satisfy the customers by giving the best services | Increase in customer retention | Regular |
Sou chefs | To prepare the best quality dishes (Ocalan, 2015). | Manage cooking activities | To make the best quality dishes | Better customer satisfaction | Regular |
Kitchen porters | Clean all kitchen areas | Washing dishes | To maintain cleanliness | Cleanliness is maintained | Regular |
Maintain cleanness in the kitchen | Carry out all basic duties | To do better activities of cleaning | The surface area is also cleaned | Regular | |
Wait staff | To serve the dishes | To serve on time | To satisfy the customers | Customers are satisfied | Regular |
Maintain relations with customers (Ocalan, 2015). | To communicate effectively with consumers | To maintain good customer relations | Better relations with customers | Regular |