Skip to content

Facilitate continuous improvement

 

 

Assessment

Task 3

Facilitate continuous improvement

BSBSTR502

 

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title

Unit Code
Student name  
Student ID number  
Student signature   Date
Task Number    

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

 

◻   Student requested reasonable adjustment for the assessment

 

 

 

 

Marking Sheet

 

Completed successfully

 

Did the student satisfactorily:

 Comments Y N DNS
The student has satisfactorily completed and submitted the following:

 

·         Meeting minutes in Task 3.1A

·         Updated CI Register in Task 3.1B

·         Email to Project Sponsor in Task 3.1C

  

 

 

 ☐ ☐ ☐
Demonstrated ability to:

·         Identify and define improvement needs and opportunities for the organisation

·         Identify and evaluate ways in which planning and operations could be improved

·         Make recommendations and communicate strategies to relevant stakeholders

·         Identify other areas for improvement and document feedback for future planning

 

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI Register in Task 3.1B

·         Email to Project Sponsor in Task 3.1C

·         Active participation in the meeting with the team (refer to Marking Sheet)

  

 

 ☐ ☐ ☐
Demonstrated ability to:

·         Evaluate outcomes and identify opportunities for improvement

 

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI Register in Task 3.1B

  

 

 ☐ ☐ ☐
Demonstrated ability to:

·         Seek feedback from relevant stakeholders on systems and processes

 

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Active participation in the meeting with the team (refer to Marking Sheet)

  

 

 ☐ ☐ ☐
The student conducted the meeting with the team in week 5:

 

·         Facilitated discussion on the progress reports about the implementation of the CI initiatives

·         Encouraged team members to reflect on the reports and problem-solve

·         Encourage team members to participate in determining areas for further improvement and make decisions

·         Used communication techniques effectively

·         Lead by example

·         Collaborated effectively with the team

 

Feedback in comments.

  

 

 ☐ ☐ ☐
When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.  

 

 ☐ ☐ ☐
 

Task Outcome:                 Satisfactory  ☐  Not Yet Satisfactory ☐ 

 
Student Name:

 
Assessor Name:

 

Assessor Signature:

 

Date:

 

 

 

 

 

 

 

Table of Content

 

Task 3 – Manage opportunities for further improvement 6

Task 3.1 Manage opportunities for further improvement 8

 

 

 

Task 3 – Manage opportunities for further improvement

 

Task summary and instructions

 
What is this assessment task about? This task builds on Task 2.

 

Work with the same team established for Task 2.

 

You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a project manager relevant to continuous improvement management.

 

Although you will lead and collaborate with the project team, the work on your assessment must be individual, and it will be marked as such.

 

 

This task comprises of the following assessment methods:

o   Product-based ☒

o   Direct observation of Role-Play ☒

o   Case Study ☒

o   Other (specify) ☐

 

It has been designed to evaluate your ability to/competency in:

 

·         Identify and define improvement needs and opportunities for the organisation

·         Identify and evaluate ways in which planning and operations could be improved

·         Make recommendations and communicate strategies to relevant stakeholders

·         Evaluate outcomes and identify opportunities for improvement

·         Seek feedback from relevant stakeholders on systems and processes

·         Identify other areas for improvement and document feedback for future planning

 

 

You are required to address the following:

·         Task 3.1 Manage opportunities for further improvements

  • Address reports on progress of the implementation of the CI initiatives

 

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.
What do I need to do to complete this task satisfactorily? ·         submit the completed assessment tasks, according to instructions,

·         complete the tasks with sufficient detail and present them in a professional manner,

·         use your own words and reference sources appropriately,

·         meet the word count where required,

·         use the scenario provided,

·         use the templates provided where required,

·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

 
Specifications You must deliver/participate in:

 

·           Meeting with the team in week 5

 

You must submit to GOALS

 

·         Meeting minutes

·         Updated CI Register

·         Email to Project Sponsor

 
Resources and equipment •         Computer with Internet access

•         Access to Microsoft Office suites or similar software

•         Learning material

•         Scenario for assessment as provided

•         Appendices as provided

•         Relevant policies and procedures as provided

•         Templates as provided

 
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

 

 

Complete the following activities:

 

Task 3.1 Manage opportunities for further improvement

 

The project team has now implemented CI initiatives planned for in Task 2 to improve sustainable work practices.

Consider the following data and information:

1 Overall satisfaction with the implementation:

·         50% Totally satisfied

·         50% Somewhat satisfied
2 You have received the following feedback:

 

·         The Project Sponsor wants all reports printed out; this is against the paperless initiative

·         It would be a good idea to provide project team members with Ipads to facilitate paperless work

·         Some team members still use disposable coffee cups when buying take away coffees

·         All team members bring food from home using reusable containers

·         Food is often left in the fridge for days, and it is always the same team member who has to empty the food containers and wash them

·         When the order for LED lights bulbs was placed, it was denied by the CFO. He thinks that they are expensive.

·         The advice to put computers in hibernation mode if taking a break or go to a meeting was successful; however, sometimes team members still forget.

·         It would be a good idea to introduce the use of brown bins to recycle food waste.

·         The CI register is not regularly updated.
3 The Project Sponsor is impressed with the implementation of the CI initiatives and would like to extend the improvements across the business.

However, the Board of Directors does not quite understand sustainability, and they may think that improving sustainable work practices may come at a price.

 

 

  1. Review Feedback

 

Meet with the project team in week 5 of class and review the feedback received on the implementation of the continuous improvement initiatives.

In collaboration with the team:

  • Determine how to address the feedback (all feedback must be addressed: how to improve the implementation of the CI initiatives based on feedback).
  • Determine how the planning and operations of CI initiatives could be improved.
  • Identify areas for further improvement. For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.…
  • Identify key actions and assign responsibility for the implementation.

 

Duration: 30-45 minutes.

The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet.

If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements.

Complete the meeting minutes (Template 1).

Template 1 –Meeting Minutes

Date 18-08-2022
Location Conference hall
Participants Board of directors
Review of feedback

 

100-150 words

 They need to take the participation in the organisational management program. Need to close the loop of the organisation. In this day need to remove all kind of periods for the organisation improvement and their changes. They need to welcome all kind of improvement in the organisation. They need to celebrate different kind of mental improvements like support reward any function achievements and many important part to do the recognisation of the reward improvement of the work.
Improvement of CI planning and operations The need to work for the continuous work improvement to make the work plan effective. increative and efficiency it is accuracy of the word count and the factors of the word. It is a business approach to the operational Pan and their adjectives they need to do the continue improvement in their identification and the program to plan a different and verify solution for the team and testic ideas to do the monitoring and changes.
Opportunities for further improvement

 

(2-3 opportunities, 50-100 words)

 They need to do active listening. To be communicative in all kind of public speaking skills and setting of goals.

 

They need to be accepting all kinds of feedback from the clients.

They need to gather the experience and the knowledge to that trustworthiness.

 
Action Items

(10-12)

 Tiny to work for who needs to ensure the policy and safety and proceed of the organisation?

Take the charges of the organisation?

Walk for the management program?

Was the management changes started?

Different kind of management changes they will take?

 

  1. CI register

Update the CI register adding the opportunities for further improvements.

Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N
18-07-2022 Stop the multitasking. Effective planning Stop the multitasking. 1 month Stop the multitasking. Yes
20-07-2022 Set the goals. Good Define the goals. 20 days Set the goals. Yes
22-07-2022 Define the adjcetives. Excellent Define the work plan and the adjcetives. 20 days Define the adjcetives. Yes
30-07-2022 Work for the strength. Effective Work for the effectiveness. 25 days Work for the strength. Yes
14-08-2022 Make the balance Good Make the balance 15 days Make the balance Yes
12-08-2022 Set clear communication Excellent Set the effective communication 20 days Set clear communication Yes
18-08-2022 Foster for the healthy Good Work for health and the safety. 25 days Work foor health Yes

 

  1. Email to Project Sponsor

 

Write an email (Template 2) to the Project Sponsor addressing the following:

  • Summarise the outcome of the meeting with the project team (Ref: a review of feedback)
  • Suggest opportunities for further improvements (as discussed with the team)
  • Suggest 2-3 talking points to positively influence the Board of Directors to implement the CI initiatives to improve sustainability in the workplace across the business

(100-150 points)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Template 2 -Email

 

Email to Project Sponsor
To: board of directors
Cc:
Bcc:
Subject: feedback on marketing sheet
Date email is sent: 18-08-2022
Attachments:hjhcbw.gs
Hello sir,

Here by to give you the information that I am attached the word file in the attachemnet. In this attachment includes the CI register and its updates.

Kindely check it and gives me updates about it.

Thanks

Regards

 

 

 

 

Tags:

Leave a Reply

Your email address will not be published. Required fields are marked *