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SITXFIN003 – Manage finances within a budget

Knowledge Test

Instructions

· This is an open book assessment to be conducted in the classroom under Trainer’s supervision.

· There are 21 knowledge test questions, each with four responses of which there is only one correct response.

· You are to nominate the correct response to each question by circling the appropriate letter ( a, b, c, or d) on this document

· You must answer all questions correctly to achieve competency for this assessment.

· On completion, submit the knowledge test to your assessor.

· Ask your assessor, if you do not understand a question. Your assessor cannot tell you the answer he/she may be able to re-word the question for you.

· Re-assessment: If you do not achieve the required standard, you will be given the opportunity to be re-assessed by our Assessor. Arrangements will be made on an individual basis. If you are deemed to be NS (Not Satisfactory), your assessor will either ask specific questions orally and record them with you using the supplementary evidence sheet or you will be asked to resubmit your responses in full.

· Feedback: Your assessor will provide feedback to students after the completion of the assessment. The assessor will explain the appeals process when required.

Funds are allocated in a business according to its priorities and obligations. What is an area these funds need to be allocated to?

(a) Personal expenses.

(b) Owner’s drawings.

(d) Utility expenses.

Why might management change their priorities during a financial period?

(a) They expect an increase in staff turnover in the industry.

(b) They do not need a particular reason as long as they can justify it.

(d) To avoid paying tax at the end of the financial year.

What must you do before implementing any changes to income and expenditure priorities?

(a) Check that the business can afford to implement the changes.

(b) Document the changes in the budget.

(d) Submit a formal proposal to the owner of the business.

It’s important to consult with and inform staff about resource decisions. Who would you share this financial information with?

(a) All staff as they need to know what is expected of them.

(b) Staff in other outlets so they can support your goals.

(d) Authorised staff.

What is an effective method of promoting awareness of budget targets and controls amongst the staff of an outlet?

(a) Discussing budget controls and targets at team meetings.

(b) Texting regular updates to the staff.

(d) Asking team members to discuss budget goals during meal breaks.

What documents are used to record and track resource allocation?

(a) Profit and loss statements, purchasing documentation and rosters.

(b) Profit and loss statements, balance sheets, purchasing documentation and payroll documentation.

(d) Balance sheets, purchasing documentation, payroll documentation and company procedures.

Why should you check actual income and expenses against a budget?

(a) To check if the POS systems are recording accurate information.

(b) So you can compile a report to the bank on our financial status.

(d) To provide performance information to prospective customers.

What types of financial commitments should you include in budgets to ensure accurate monitoring?

(a) Debts, utilities, food and beverage purchases.

(b) Financial business goals and mission statements.

(d) Income gained from investments and distributed to shareholders.

What is a valid method of investigating causes of budget deviations?

(a) Check performance against previous budget forecast.

(b) Dig deeper into the figures to see who is responsible for the deviation.

(d) Documenting the results and comparing them to results obtained in the following three-month period.

Should you report all budget deviations?

(a) No. You should report deviations according to the significance of the deviation.

(b) No. You should attempt to improve budget results before reporting deviations.

(d) Yes. Every deviation needs further investigation to determine the cause and ensure it doesn’t occur again.

Analysing customer spending can help identify causes of current deviations. How can it also help manage and control future budget deviations?

(a) Information gained from the analysis can be used by the staff to increase sales.

(b) A visual chart can be prepared from the results, so staff can better understand budget targets.

(d) Corrective action can be taken to reduce or eliminate the causes of the deviations.

There are several ways you can advise colleagues of the current status of a budget. What is an appropriate method of sharing this information within the management team?

(a) Written status report.

(b) Text message.

(d) Email listing budget deviations for each area.

When monitoring your weekly budget you notice a difference between the actual and budgeted figures for your wages expenses. What should you do to fix this variance?

(a) Change your budgeted figures so the variance no longer exists.

(b) Take action immediately to investigate the deviation and identify how improvements can be made.

(d) Research the figures the original forecasts were based on to determine if they are correct.

Stock control is an important method of controlling expenses. What is one method which could be used to improve a stock control system and budget performance?

(a) Change where the stock is stored to make access for staff easier and faster, reducing time and increasing performance.

(b) Review turnover of all stock items to determine which items sell quickly or slowly, and then modify ordering systems to suit turnover rates.

(d) Only order items in bulk to reduce the amount of packaging and therefore the amount of waste produced.

Who needs to know about desired budget outcomes?

(a) Colleagues who are affected by the outcomes or whose work affects the achievement of outcomes.

(b) Customer and colleagues.

(d) All full-time employees.

Which research option would help you investigate new approaches to budget management?

(a) Negotiate new contracts with corporate clients, airlines or travel agents who use your establishment.

(b) Determine whether to make specific products in-house or buy ready-made from a supplier.

(d) Provide staff training on budget management and resource allocation.

What should you do after researching new approaches to budget management?

(a) Update the budgets with the changes that will benefit the business.

(b) File the research in a locked cabinet.

(d) Define and communicate the benefits and disadvantages of new approaches to relevant colleagues.

Why is it important to consider the impact any changes will have on customer service?

(a) Customers can get upset when changes are made without telling them, leading to increased complaints.

(b) Managers and staff will have to deal with any complaints that arise from the changes.

(d) Public image is very important, so changes should be minimised to ensure this is not tarnished.

What must you ensure when presenting recommendations for budget management?

(a) Be well prepared, communicate clearly, and ensure your recommendations are logical and practical.

(b) Be well prepared and prove to management why your ideas are the best.

(d) Ensure everyone has a copy of your report and that you have highlighted areas of significance prior to distribution.

A number of financial and statistical reports are regularly prepared and distributed within hospitality businesses. Which option provides information of the financial status and viability of the business?

(a) Profit and loss report and balance sheet.

(b) A purchasing and sales budget.

(d) Flash reports and long-term budgets.

Reports can include information designed to enable informed decision-making by management. What financial information would support decision-making?

(a) A summary of the team’s goals or objectives.

(b) Your predictions for the future direction of the business.

(d) Statistical trends.

Research Report

Introduction. 3

Background and relevance. 3

Inspiring solutions. 4

Conclusion. 5

References. 6

Introduction

This report introduces and elaborates the background and the elements of UNSDG was well as the expectation of the elements related to the sustainable development goals. The report moreover special lysis and specifications the target audience that are reserved for recommending the solutions in terms of the audience as well as implementation of the contribution related to achievement of a particular or a specified target. It helps in achieving the goals and also identifying the action-oriented figures so that the actions can be Recon into consideration for showcasing or proving this register solutions and actions in terms of the difference as well as the impact upon the actions summarize immediately.It is a very critical movement for the community for pursuing the sustainable development goals. There are certain goals that are transform to buy achievement of sustainability in the nation and this progress is tracked for the for the visions of the agenda.

Background and relevance

UNSDG stands for United Nation Sustainable Development group that is a group of 36 United Nations Agencies funds programs as well as offices and departments that player very important role in terms of the development. It helps in improving the efficiency and effectiveness of the United Nations development and its activities on a worldwide level. The priorities of this group are to develop globally as well as ensure the system of United Nations development becomes very coherent and focused. The Strategies and the priorities of the particular group goes and the direction of the efforts related to the regional and global level of the country and also facilitates the changes related to the impact and quality of supporting the nation on a worldwide level. It consists of a development related to the agent leads the creation of sustainable development goals. The background shows that United Nations due up the Agencies for working in terms of the development issues with the help of funds and programs for approaching the activities. It specializes in the initialization of the initial proportion of world food program and then it was recognized as United Nation Sustainable Development group for acceleration of the progress in terms of the sustainable development goals (Pedersen, 2018). The structure consists of three pillars of the system that for the contributes as well as coordinate in terms of white ranges related to the management and substantial issues that are faced by the organizations of United Nations. It brings the head of the execution related to United Nations to give the for working up on the system in management and administrative way for considering the issues of global policy and the operational activities that lead to the development and focusing on the level of work as per the countries initiatives. The implementation of the plan and group work shows the management as well as the system of the committee is a component for contribution oh economic and social contribution as it is a part of improving the quality as per the assistance of development. The coordination leads to the Strategies for initiating the operations that required effective in terms of reduction of transaction cost for the government.

The target and the sustainable goal that is being focused on in the report is Goal:Climate change in terms of Sustainable inclusive and productive manner for providing employment as well as decent work for all the individuals. The individuals that consists of crucial aspect of prosperity in terms of economic job essential for providing the work for paying and leading a Lifestyle for comfortable living. It is can be seen that the middle-class group is expanding everyday and is doubling in terms of the size. It is observed that in the coming 25 years the population of the world can be seen developing in terms of the nation and its population. Moreover, the employment and its creation can be seen as not increasing with the population. The force and the labour cannot be seen as a case but the capabilities of pushing the policies for encouragement of the development related to the job as well of the capability in terms of eliminating the slavery as well as human trafficking and forced labour that can be seen as human trafficking and its examples.

It is observed that in the coming year 2013 the men and women will have access to different jobs that are respectable in terms of economic growth that are stagnated before the time of pandemic.

The crisis that is seen that is affected the Global Health economically and has resulted in the recession that was the greatest depression of the century. The world-wide working hours are lost and can be compared with full time jobs as people have lost their jobs in terms of global financial crisis that was observed. The employment of informal workers is same to be in the danger because of the Benda math as because of illness and protection the lock downs have increased and the crisis has negatively impacted the employees that are young as well as women. UN and also China can be seen predicting the stronger prosperity of ruling out the coconut 19 vaccination that can be seen continuing in terms of monetary and fiscal assistance.

Inspiring solutions

Before the pandemic make the accounting of labour that was informal was almost 60% in terms of global employment. It is implied that the people in terms of world labour can be seen as having jobs but have land the protection like security and social coverage. The informal labour is seen to be higher in terms of reaching towards 88%. The accounting of informal employment as well as agriculture non agricultural sector. For the estimation of the workers that have face a lot of danger at the time of pandemic. The over represented women can be seen as on the higher risk related to the business and have almost accounted to 40% in terms of the profession. The response of the Framework can be seen as having 5 work streams that are ensuring the availability of the services related to basic health and safeguarding the systems of Healthcare.

Solutions:

Giving basic services and social security to the individuals and assisting them in terms of coping up with the adversity.

Usage of the economic response in terms of programmed recovery for protection of the employment in terms of medium and small size businesses in terms of informal sector of the employees.

Social Cohesion promotion as well as investment in the respite and resilience that is led by the community.

The background reveals that the United Nations set up agencies to focus on development concerns with the assistance of funding and programmed to carry out the tasks. It specializes in the initialization of the world food program’s first percentage, and it was later recognized as the United Nations Sustainable Development Group for accelerating progress toward the sustainable development objectives. The system’s structure is made up of three pillars that contribute and coordinate in terms of white ranges connected to management and significant concerns that the United Nations’ organizations confront. It comes in the head of the UN’s execution to offer instructions on how to improve the system in management.

Conclusion

The report concludes that This group’s top aims include global development and ensuring that the UN development system becomes more unified and focused. The strategies and goals of a specific group guide the focus of efforts at the regional and global levels of the country, as well as facilitating changes in the effect and quality of assistance for the country on a worldwide scale. It consists of a development related to the agent leads the creation of sustainable development goals. The background reveals that the United Nations set up agencies to focus on development concerns with the assistance of funding and programmed to carry out the tasks.

References

Mori Junior, R., Fien, J., & Horne, R. (2019). Implementing the UN SDGs in universities: challenges, opportunities, and lessons learned. Sustainability: The Journal of Record, 12(2), 129-133.

Pizzi, S., Caputo, A., Corvino, A., & Venturelli, A. (2020). Management research and the UN sustainable development goals (SDGs): A bibliometric investigation and systematic review. Journal of cleaner production, 276, 124033.

Pedersen, C. S. (2018). The UN sustainable development goals (SDGs) are a great gift to business!. Procedia Cirp, 69, 21-24.

Kørnøv, L., Lyhne, I., & Davila, J. G. (2020). Linking the UN SDGs and environmental assessment: Towards a conceptual framework. Environmental Impact Assessment Review, 85, 106463.

Citation

(Kørnøv, et al., 2020).

(Mori Junior, et al., 2019)

(Pizzi, et al., 2020).

StudentPack

What is the purpose of this document?

The Student Pack is the document you, the student, needs to complete to demonstrate competency. This document includes the context and conditions of your assessment, the tasks to be completed by you and an outline of the evidence to be gathered.

The information includes the following:

Information related to the unit of competency
Guidelines and instructions to complete each task and activity
A student evaluation form

Student Evaluation Form

These documents are designed after conducting thorough industry consultation. Students are encouraged to evaluate this document and provide constructive feedback to their training organization if they feel that this document can be improved.

Link to other unit documents

The Student Pack is a document for students to complete to demonstrate their competency. This document includes context and conditions of assessment, tasks to be administered to the student, and an outline of the evidence to be gathered from the student.
The Unit Mapping is a document that contains information and comprehensive mapping with the training package requirements.
The Unit Requirements is a document that contains information related to the unit of competency for the Training Organizations and students.

Document Usage

CAQA Resources

https://caqaresources.com.au/

This template and all its including associated content is a copyrighted work under Australian and other copyright laws. Do not submit copies or modifications of this template to any website or any third parties. Please review the following license agreement to learn how you may or may not use this template.

License Agreement:

Copyright protects this material. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher to use for a specific intended purpose. The only exception is brief quotations embodied in critical reviews and certain other noncommercial uses permitted by Copyright Act 1968 (Cth). For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at the address below.

If you believe that information of any kind in this publication is an infringement of copyright, in the material in which you either own the copyright or are authorised to exercise the rights of a copyright owner, and then please advise us by contacting CAQA, Career Calling International Pty. Ltd. 2/10 Lawn Court, Craigieburn, Victoria 3064.

1. Student and trainer details

Student details
Full name:
Student ID:
Contact number:
Email address:
Trainer details
Full name:	BHAGYESHKUMAR PATEL

2. Qualification and unit of competency

Qualification/Course/Program Details
Code:	BSB80120
Name:	Graduate Diploma of Management
Unit of competency
Code:	BSBHRM613
Name:	Contribute to the development of learning and development strategies
Releases:	1.0
Release date:	19/Oct/2020

3. Assessment Submission Method

· Online submission via Learning Management System (LMS)

4. Student declaration

• I have read and understood the information in the Unit Requirements prior to commencing this Student Pack

• I certify that the work submitted for this assessment pack is my own. I have clearly referenced any sources used in my submission. I understand that a false declaration is a form of malpractice;

• I have kept a copy of this Student Packand all relevant notes, attachments, and reference material that I used in the production of this Student Pack;

• For the purposes of assessment, I give the trainer/assessor permission to:

o Reproduce this assessment and provide a copy to another member of staff; and

o Take steps to authenticate the assessment, including communicating a copy of this assessment to a plagiarism checking service (which may retain a copy of the assessment on its database for future plagiarism checking).

Studentsignature: ________________________________

Date: ____/_____/______________

5. Assessment Plan

The student must be assessed as satisfactory in each of the following assessment methods in order to demonstrate competence in a variety of ways.
Evidence number/ Task number	Assessment method/ Type of evidence/ Task name		Sufficient evidence recorded/Outcome
Assessment task 1	Knowledge Test (KT)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 2	Project (PT)		S / NS (First Attempt) S / NS (Second Attempt)
Assessment task 3	Skills Test (ST)		S / NS (First Attempt) S / NS (Second Attempt)
Outcome	C ☐ NYC ☐	Date assessed: 10/04/2022	Trainer signature: Bhagyeshkumar

6. Completion of the Assessment Plan

Your trainer is requiredto fill out the Assessment Plan Outcome records above, when:

• You have completed and submitted all the requirements for the assessment tasks for this cluster or unit of competency.

• Your work has been reviewed and assessed by your trainer/assessor.

• You have been assessed aseither satisfactory or unsatisfactory for each assessment task within the unit of competency.

• You have been provided with relevant and detailed feedback.

Every assessment has a “Feedback to Student” section used to record the following information. Your trainer/assessor must also ensure that all sections are filled in appropriately, such as:

• Result of Assessment (satisfactory or unsatisfactory)

• Student name, signature and date

• Assessor name, signature and date

• Relevant and detailed feedback

7. Unit Requirements

You, the student, must read and understand all of the information in the Unit Requirements before completing the StudentPack.If you have any questions regarding the information, see your trainer/assessor for further information and clarification.

Pre-Assessment Checklist: Task 1 – Knowledge Test

The purpose of this checklist

The pre-assessment checklist helps students determine if they are ready for assessment. The trainer/assessor must review the checklist with the student before the student attempts the assessment task. If any items of the checklist are incomplete or not clear to the student, the trainer/assessor must provide relevant information to the student to ensure they understand the requirements of the assessment task. The student must ensure they are ready for the assessment task before undertaking it.

Section 1: Information for Students

☐Make sure you have completed the necessary prior learning before attempting this assessment.

☐Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐Make sure you understand what evidence is required to be collected and how.

☐Make sure you know your rights and the Complaints and Appeal process.

☐Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate these with your trainer/assessor).

☐Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐Make sure that you have all the required resources needed to complete this assessment task.

☐The due date of this assessment task is in accordance withyour timetable.

☐In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidenceas required and select the correct checkbox.

☐I do require reasonable adjustment

☐I do not require reasonable adjustment

Declaration (Student to complete)

☐I confirm that the purpose and procedure of this assessment taskhas been clearly explained to me.

☐I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Knowledge Test

Assessment type

Written Questions

Instructions provided to the student:

Assessment task description:

· This is the first (1) assessment task youmustsuccessfully complete to be deemed competent in this unit of competency.

· The Knowledge Testis comprised of eleven (11) written questions

· You must respond to all questions and submit them to your Trainer/Assessor.

· You must answer all questions to the required level, e.g. provide an answer within the required word limit, to be deemed satisfactory in this task

· You will receive your feedback within two (2) weeks, and you will be notified byyour Trainer/Assessor when your results are available.

Applicable conditions:

· All knowledge tests are untimed and are conducted as open book assessment (this means you can refer to your textbook during the test).

· You must read and respond to all questions.

· You may handwrite/use a computer to answer the questions.

· You must complete the task independently.

· No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.

· As you complete this assessment task,you are predominately demonstrating your written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to the Training Organisation’sStudent Handbook.

Location:

This assessment task may be completed in:

☐a classroom

☐learning management system (i.e. Moodle),

☐workplace,

☐or an independent learning environment.

Your trainer/assessor will provide you withfurther information regarding the location for completing this assessment task.

Instructions for answering the written questions:

· Complete a written assessment consisting of a series of questions.

· You will be required to answer all the questions correctly.

· Do not start answering questions without understanding what is required. Read the questions carefully and critically analyse them for a few seconds; this will help you to identify what information is needed in the answer.

· Your answers must demonstrate an understanding and application of the relevant concepts and critical thinking.

· Be concise, to the point and write answers within the word-limit given to each question.Do not provide irrelevant information. Remember, quantity is not quality.

· You must write your responses in your own words.

· Use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups based on attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender-inclusive language should be used.

· When you quote, paraphrase, summarise or copy information from other sources to write your answers or research yourwork, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate student’s knowledge essential to contribute to the development of learning and development strategies:

· Knowledge of the legislation, codes of practice and national standards relevant to job role

· Knowledge of the organisational technology and systems requirements to support an organisational learning strategy

· Knowledge of the consultation and communication processes

· Knowledge of the common approaches to learning strategy design

· Knowledge of the organisational learning and development strategy design

· Knowledge of the relevant continuous improvement processes associated with organisational learning and development strategies

· Knowledge of the evaluation strategies

· Knowledge of the quality management compliance requirements as it relates to organisational learning

· Knowledge of the organisational policies and procedures relating to the development of learning and development strategies.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory, consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· To be assessed as Satisfactory in this assessment task, all questions must be answeredcorrectly.

Assessment Task 1: Knowledge Test

Provide your response to each question in the box below.

Q1:

training You are working in a training organisation that provides education and to both domestic and international students.

You are one of the individuals responsible for contributing to improving organisational learning and the quality of training and assessment products and service.

Discuss applicable legislation, codes of practice and national standards considering your job role and situation given below in 70-120 words.

Situation 1: For assessing and recording recognition of prior learning (RPL) of an international student.

relevant to individual leading strategy management implementation

Satisfactory response

Yes ☐

No ☐

EQUALS International offers RPL to individual students under Australian Skills Quality Authority (ASQA) Standard 1 (clause 1.12). EQUALS will ensure that students are advised of their opportunity to receive RPL for their existing skills and experience.

2 Assessors will apply the principles and rules of assessment in determining outcomes for RPL assessment.

3 Students are encouraged to apply for RPL upon acceptance of enrolment.

4 Students must apply for RPL on or before the census date of the study period in which they are scheduled to commence the relevant unit(s) for which they are seeking RPL for.

5 Where RPL is granted, and in the case of fee for service arrangements, students incur 70% of the cost of the relevant unit(s).

Q2:

Explain the role of organisational information technology and systems to support an organisational learning strategy in 150-200 words.

Satisfactory response

Yes ☐

No ☐

Information technology plays a key role in every type of business. No matter it was large, big or small. Information technology is used in company to communicate with other companies and set a good communication and linkup environment for all the employee. The common organizational learning strategy is a commitment of accomplishment. Organization can gain many types of experiences by working itself. There are many types of organization learning individual learning, collaboration learning, decision making of study structure and adaption are main part of it. The benefits of organization learning, organization should continually adapt their actions to give the information gain from this place. These are steps to understand their learning. A specific use of language learning help learners to improved and controlled their learning by developing their learning, strategies, communication skills , leaning skills, improved confidence and motivation.

Q3:

Explain the purpose of the consultation and communication processes to support and encourage organisational input into policy and procedure development processes. Prepare a list of common stakeholders that may participate in the development and implementation of learning strategies. Write your answer in 100-150 words.

Satisfactory response

Yes ☐

No ☐

A learning and development strategies make the workforce skills, power, aptitude, and expertise the organization needs, and how they can be developed to ensure a justifiable and a successful organization. Organizations are there to make a good value of stakeholders so that the value can be created. Strategy implementation is also a process of changing plans into actions and reaching the desired outcome. It is an art to keep all staff and all work done. The success of every organization rest on its capacity to implement all decisions and applied key processes effectively and consistently.

Q4:

What is an organisational learning and development strategy design? What is it’s purpose? Write your answer in 100-150 words.

Satisfactory response

Yes ☐

No ☐

A learning and development strategy directs an organization, to develop its capabilities, skills, and competencies to remain successful. It’s a key part of all-over business strategies and plans today. The formal organization learning strategy is a commitment to the execution of corporate training. Organizational design is the process that lines up the structure of an organization with its aims and the ultimate motive to improving efficiency and effectiveness. Work can be set off by the requirement of improving service delivery or specific business progress or had a good result of a new instruction.

Q5:

Explain two (2) contemporary approaches to assessment instrument and learning strategy design. Write your answer in 50-100 words.

Satisfactory response

Yes ☐

No ☐

The contemporary approaches to assessment instrument and learning strategy design are informing learning and judging performance. Informing learning examines and sees the experience of using the knowledge to learn in the academy, workplace, and community. There are many kinds of options to judge the performance first is level of execution, creativity level, customer feedback, quality of work, and many more.

Q6:

Explain the following relevant continuous improvement processes associated with organisational learning and development strategies in 100-150 words each:

a) PDCA cycle

b) Total Quality Management

Satisfactory response

Yes ☐

No ☐

a. PDCA Cycle is a continuous twist of planning, doing, checking, and acting. It gives a simple and effective reach for solving problems and managing charge. The model is useful for testing and improving measures on a small scale. PCDA Cycle is an easy and scientific solution and process improvement. Plain is a way to identify problems and possible solutions. In the sense is executing the plan and testing the solution. Check and evaluate the results and lessons learned. At last, to improve the process for a better solution (Pietrzak, et al.,2015).

B. Total quality management is the frequent process of finding and reducing or marking out and detecting and reducing or eliminating errors in making. Streaming supply chain management, improving the customer experience, and giving them surety that employees are up to speed with training.

The four principles of total quality management are, that quality must be managed. Everyone has a customer and a supplier. Process, not people are the problem. Every employee is responsible for quality assessment. Every person in an organization has a responsibility for the classified product and services.

Q7:

Explain the implementation process of an organisation’s learning strategy and its impact on an organisation. Write in your own words and answer in 100-150 words.

Satisfactory response

Yes ☐

No ☐

The implementation of an organization’s learning strategy and its impacts on an organization. Set and communication clear, strategic goals. Engage your team with better resources and good communications skills. Execute the best strategic plains and accurate them properly. Get closer and keep all plains and work clear. Make sure to connect with everyone in the project to confirm that their work feels complete. Reflect on the working strategy to remaining lessons learned for upcoming projects. The last and most important implementation strategy is to know how their work contributes to the project. This will keep everyone inspired and on track.

Q8:

Answer the following questions:

8.1. Explain the purpose of the quality management system (QMS) in 70-120 words.

8.2. Identify and document any five (5) quality management compliance requirements as they relate to organisational learning.

Satisfactory response

Yes ☐

No ☐

The five quality management system compliances requirements are there

1 Define the real requirements every business task and define what is required to hit the aim of the process. Focus on customer satisfaction. The number of steps needed to achieve the target process completed.

2 Check for understanding ensures that each process is understood by all candidates. This is a key to finding good quality results.

3 Define key performance indicators deeply examine which process is trying to achieve. The needed inputs and expected results.

4 Measure results analyse a result of a process in a convenient system that allows for corrections to be made long.

5 Estimate improvement opportunities develop a schedule to routinely evaluate applicable changes and identify opportunities for improvement.

Q9:

Answer the following questions:

9.1. Who registers the training providers that deliver vocational education and training nationally, what legislative act do these organisations need to comply with, and what are the standards they operate under?

9.2. What does the acronym AQF (previously AQTF) stand for, and how does it relate to Vocational Education and Training?

Satisfactory response

Yes ☐

No ☐

The registered training organization gives registered by ASQA to deliver nation admit VET training and qualifications. A vocational qualification is a practical course that can be completed anytime in your lifetime.

b. The Australian Quality framework keeps out the quality of education and studies across Australia. It integrates all quality across each education line into one policy framework. The VET act was introduced in 1996 to comply with the organizations.

Q10:

Explain strategies to evaluate organisational learning implementation based on ‘Kirkpatrick’s Four Levels of Evaluation’ in 150-200 words.

Satisfactory response

Yes ☐

No ☐

The Kirkpatrick Model is a globally known method of estimating the result of training and learning methods. The first level of criteria is a reaction that measures whether learners find the training engaging, approve the, and rate their jobs. Level two is the learning of each participant based on the learner. One of the toughest steps in the Kirkpatrick Model is behaviour evaluating behaviour to find out issues in the workplace. The final level is dedicated to measuring the final result. The key performance indicator was established before learning was initiated.

Q11:

Explain the purpose of the following organisational policies and procedures relating to the development of learning and development strategies in the VET sector.

a) Validation policy and procedures for training/learner material

b) Assessment standard policy and procedures

Write your answer in 300-350 words.

Satisfactory response

Yes ☐

No ☐

a. The purpose of this policy is to ensure an accurate review of the assessment process. Validation ensures that the assessment contraptions produce valid, reliable, sufficient, current, and actual proofs for making a justified judgment for meeting the needs of the training.

b. The assessment procedure are tests, compositions, presentations, observations, portfolios, questions, learning logs, and journals. An assessment tool is made up of the following components. The context and situation of the assessment the tasks to be administrated to the learner. An outline of the proof to be gathered from the learner (Evangelisti, et al.,2014).

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Second attempt:

Outcome (please make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ _______(year)

Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and/or links to my sources.

· I have kept a copy of all relevant notes and reference material that I used as part of my submission.

· I have provided references for all sources where the information is not my own. I understand the consequences of falsifying documentation and plagiarism. I understand how the assessment is structured. Iaccept that the work I submit may be subject to verification to establish that it is my own.

· I understand that if I disagree with the assessment outcome, I can appeal the assessment process, and either re-submit additional evidence undertake gap training and or have my submission re-assessed.

· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐Ongoing professional development in VET

I declare that I have conducted an assessment of this student’s submission. The assessment tasks were deemed current, sufficient, valid and reliable. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided feedback to the student.

Trainer/Assessor Signature

Date

Office Use Only

The outcome of this assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

PPre-Assessment Checklist: Task 2 – Project

The purpose of this checklist

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure you discuss any special needs or reasonable adjustments to be considered during the assessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with your trainer/assessor).

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this assessment task.

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidenceas required and select the correct checkbox.

☐ I do require reasonable adjustment

☐I do not require reasonable adjustment

Declaration (Student to complete)

☐I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Project

Assessment type

· Project – Complete a set of activities

Instructions provided to the student:

Assessment task description:

· This is the second (2) assessment task you must successfully complete to be deemed competent in this unit of competency.

· This assessment task requires you to complete a project.

· You must complete a set of activities related to the following concepts in this assessment task:

· Provide leadership in learning strategy formation.

· Design and develop organisational learning strategy.

· You will receive your feedback within two weeks, and you will be notified by your trainer/assessor when results are available.

· You must attempt all activities of the project for your trainer/assessor to assess your competency in this assessment task.

Applicable conditions:

This project is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook).
You must read and respond to all the criteria of the project.
You may handwrite/use computers to answer the criteria of the project.
You must complete the task independently.
No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
As you complete this assessment task, you are predominately demonstrating your practical skills, techniques and knowledge to your trainer/assessor.
The trainer/assessor may ask you relevant questions on this assessment task to ensure that this is your own work.

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to theTraining Organisation’s Student Handbook.

Location:

This assessment task may be completed in:

☐a classroom

☐learning management system (i.e. Moodle),

☐workplace,

☐or an independent learning environment.

Your trainer/Assessor will provide further student information regarding the location for completing this assessment task.

Purpose of the assessment

This assessment task is designed to evaluate your following skills and abilities to:

· Skills to support and encourage personnel input into design, implementation and review of organisational learning strategy.

· Skills for discussing the following issues:

· Expectations of the learning program, technological and system requirements

· The communication process – during the meeting gives the impression that feedback and input will help to form a strong learning strategy.

· The learning needs and for on-going learning the preferred structure of learning and development program.

· Management’s concerns regarding the decline in business and how it is affecting the morale of the team.

· Expectations of clients and agencies from PEC consultants.

· Creating in-built flexibility for change in organisational priorities for future

· Discuss and analyse the contribution of organisational learning to competitiveness, and confirm with key stakeholders

· The final steps of the implementation process of learning strategy

· Skills to research and evaluate models and approaches to organisational learning to support strategic requirements.

· Skills to examine and review the organisation’s existing policies and procedures relevant to training and assessment and list any weaknesses of the existing system.

· Skills to design and develop an organisational learning strategy.

· Skills to clearly define all the process for smooth implementation of the learning strategy.

Task instructions

Assessment task Instructions

· This is an individual assessment.

· The purpose of this assessment task is to assess the students’ knowledge essential to provide professional leadership in improving organisational learning and the quality of training and assessment products and services.

· To ensure your responses are satisfactory, you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· All questions must be answered in order to gain competency for this assessment.

· This assessment task requires the student to take on the role of “Training manager”.

· The trainer/assessor will act as the Director of the company.

· The trainer/assessor will provide the following resources to the student before initiating the task:

o Access and equity policy

o Assessment principle policy and procedure

o Assessment standards policy and procedure

o Learner support policy

o PEC_learningstrategy_existing

o Validation policy and process

· The student will complete a set of activities related to the following concepts in this assessment task:

o Provide leadership to learning strategy formation.

o Design and develop organisational learning strategy.

o The time limit to complete Activity 1 of part A is 10-15 minutes.

o The report to be prepared based on the discussion in Activity 1 must be 300-400 words.

o Word limit to complete the report for Part A is 800-1000 words.

o Part B answers must be documented in the “Learning strategy template”. Validation policy and process

o For part B, the Meeting minutes template must be completed based on discussion (trainer/assessor to provide)

Assessment Task 2 – Project

The senior managers of the organization have realized that they are struggling to keep the skills of the team up to date, and because of poor project work delivery, they are losing large-scale organization contracts. To improve the skills and knowledge of the team members, Ron (Director) and Ben (Operations Manager) have decided to engage you, the Training Manager, to develop a learning strategy and then implement that strategy.

As the Training Manager, you are responsible for the PEC Consultants’ learning and development. The first step is to provide leadership in the formation and development of a learning strategy.

Part A

You need to provide leadership in the formation of a learning strategy for BSB40215 Cert IV in Business; To do this, you must carry out the following activities:

Organize a meeting with stakeholder team members, instructional designer, instructors, management, staff, clients and agencies to consult. Your trainer will organize staff and students to play the roles of these stakeholders in the meeting.

Prior to the meeting, develop the consultation and communication processes that will be used to support and encourage stakeholder input into the design, implementation and review of the organization’s learning strategy. Present this to the meeting attendants as a handout.

During the meeting, you will be discussing the following issues:

Expectations from the learning program, technological and system requirements.
The communication process – during the meeting, you need to encourage feedback and input to help to form a strong learning strategy.
The learning needs and for on-going learning the preferred structure of the learning and development program.
Management’s concerns regarding the decline in business and how it is affecting the morale of the team.
The expectations of clients and agencies from PEC consultants.
Creation of in-built flexibility for change in organizational priorities for the future.
Discuss and analyses the impact of organizational learning, and confirm with key stakeholders.
The final steps in the implementation process of the learning strategy.

Complete the meeting minutes template provided with this unit.

Prepare a report using 800 – 1000 words based on the discussions in the meeting.

Guidelines for preparing the report:

Start with an introduction, then move on to supporting body paragraphs. Write a conclusion and cite your sources.
You must only use authentic and verifiable information.
The report should be presented in the provided format.
Proofread it.
Always make sure to run your ideas by your trainer/assessor to make sure that it is okay that you approach the report in this way.
Your report must contain original content and should not be a “copy” of someone else’s work.

Report format:

Introduction
Body of the report
References and bibliography

Meeting

Date – 07-04-2022

Time – 11.00 am

Agenda – To advance the discussion and statement procedures that will be used to provision and inspire the shareholder.

Attendees – Training manager, stakeholders, instructional designer, and instructor manager.

Venue – Conference Hall

Training manager – Hello, good morning

Stakeholders – good morning, today we are here to discuss the development of a learning strategy. Also, progress the communication and counselor procedure that inspire the team members.

Training manager – To develop a learning strategy, one must follow the steps:

1. Arrange your approach.

2. The reputation of life determined goals.

3. Short-range against longstanding commercial goals.

4. Evaluating the knowledge requirements.

5. The Lawmaking necessities.

Stakeholders – Okay. How to evolve the communication and analyst progression that inspires us.

Training manager – To develop, the statement, continuously stimulate on attending, and continuously requesting inquiries with anybody, and also be a respectable correspondent.

Instructional designer – yes, and the pieces of knowledge delivers to the team associates as easy to admission data, enhanced education, and entertaining chances to repeat what they absorb.

Training manager – To Mature communication procedure during the conference, encrypting, response, knowledge creation, frequency assortment, and decryption is the procedure that motivates the communication aids.

Instructor manager – The knowledge wants and expansion is supported to align the goals and presentation with the association. Appraise the efficiency and problem-solving assistance.

Training manager – when any reason its fails, the several worries of the organization as:

1. Diminished in presentation level.

2. Engagement assistances staffs.

3. The period organization.

4. Unfortunate squad exertion.

5. The Presentation compression.

The low-slung operative confidence can encumber a commercial from attaining association goals, and can also be central to low efficiency, amplified operative income, and efficiency loss.

Stakeholders – yes, and what about the prospects from PCE counselors?

Training manager – Attention to one zone of proficiency, comprehend the strategies of instructive organizations and follow the advanced edification.

Stakeholder – what analysis is that influence of administrative education?

Training manager – The main procedure is data formation, acquaintance holding, and information transmission.

The procedure of administrative education such as addition, perception, and understanding has been inspected.

Stakeholders – okay, Thank you.

Have a good day.

Report

Introduction

In the meeting, we will have conversed about the expansion of learning strategy as it crowds obtainable the staff competencies, services, and proficiencies of the association requirements, and in what way they can be industrialized to confirm the maintainable, fruitful association. Its concealments several extents of an entity’s expansion. The communication assistance also deliberated that is compulsory throughout the consultation, or session as its emphasis on non-vocal communication, accomplishing the passions, also preparation for the energetic or the active attending, and expansion of a filter. When the absence of investment or subsidy absorbent an insufficient organization team the occupational disappointment many of explanations and ineffective advertising ingenuities.

Purpose

The development of communication and conversation in the consultation or the conference that will be inspired by the undergraduates or the team associates of the establishment is a communal procedure founded on the discourse using a comprehensive variety of tools and approaches. It disappears the communication procedure which generates an interplanetary and the stage for the individuals to portion the concepts, data, evidence, and spirits. As you identify, we deliberated in the earlier meeting, about the growth of learning strategy as primarily the administrator or the stakeholders or the team members of the company meet together and produce or decide a reasonable budget, according to their condition or the situation, examine the benefactors or the traders, evaluate the assistances landscape at your corporation that enterprise the education and growth of strategy and classify the staffs or consumer’s wants. The growth of approaches is that contrivance the exercise agendas of the corporation that is compulsory for the workforces and stimulate them, and then measure the action assistances or examination them. When the clients select an agency, they reflect on the work’s context, competencies, and the equal of the provision. The advertising activities deliver the way and the provision for their customers. The consumer’s several prospects from the corporation that are achieved by the shareholders and the executive to interconnect with the customer and fold data of the creation of the corporation.

When the manufacturing failure or disaster due to any reason, such as disappointment to the acclimate, there is no commercial strategy decided, due to unsuccessful management, when they opening with too plentiful liability, and the money flow of the corporation is misused. The investigation which inspirations of organizational education, the coordination between clients and the stakeholders, management of the edification, perfect planning or the arrangement of the education, and monitoring and association of instruction (Palloan, et al.,2019).

Conclusion – As we conversed, the conclusion is that the development of learning strategies is must be compulsory for every organization or the industry, as it assesses the information necessities, its growth the sympathy amongst the team associates and the consumers, possessions of the corporation, and the welfares of the approaches. It is the capability to acquire or absorb through their regular exertion agenda, and presentation organization structure. The legislative necessities for the corporation, and spacing of the methods of the association. The occupational disappointments reason is deliberated and investigation that inspirations as data construction, and by perfect preparation of the education for the learning strategy development. The ending steps that contrivance or implement the procedure of the learning and development strategy as to established and strong interconnect, premeditated goals and objectives decided, participate your team members or the stakeholders, then accomplish the deliberate strategy, after then become conclusion to the staff members, and then reproduction them.

After the meeting with the stakeholders, research and evaluate three (3) methods and approaches to organizational learning to support the strategic requirements in 300-400 words.

The various methods and approaches to the organizational learning that supports the requirements of the strategy are:

1. Arrangement to professional approach – Its revenue that the plan of the corporation’s goals and purposes align nonstop with the greater occupational goals and objects of the association. To appreciate the characters of management in the association and select the agenda for the corporation.

2. Glowing well-defined opportunity – By describing the goals and objectives, deliver a breakthrough agenda, the slope of the shareholders, recognize the essential possessions, and also describe the possible difficulties. It permits the operating memberships to perform the development effectively assembly of all necessities.

3. Domination model – The significant discovery of the association, recognizes and arranges the departmental knowledge approaches, and strategy or attach the erudition policies to the innovativeness occupational approach.

4. Subsidy seamless of the corporation – The several categories of subsidy model that are obligatory for the association such as straight sales by the corporation, the contribution representations, and the freemium subsidy that stockholder’s proposal to the corporation.

5. Education association proficiencies – It is the capability of an association to procedure the information as the aptitude to generate advanced, obtain, and transmission the information (Santos-Vijande, et al.,2012).

Examine and review the organization’s existing policies and procedures relevant to training and assessment and list any gaps in the existing system. Write your review using 300 – 400 words.

The organization’s existing policies and procedures offer the strategies for policy-making procedures, and the method in an association must be accepted and obtainable. The consequence of consuming strong, well-written strategies and the measures is amplified transparency, responsibility, consistency, and steadiness.

The gap in the existing policies and the procedures:

1. Recognize the applicable material that is indispensable to examining present commercial procedures concerning the presentation and distribution of possessions.

2. Regulate the anticipated schedule.

3. Categorize the present municipal of the occupational.

4. Control wherever any breaks must be prevailing between the two situations.

Write an analysis of the following:

Current training and development policy
Organization’s existing strategy
Requirements or current needs of the organization.
List technological requirements for the learning strategy

Use 400 – 500 words in your response.

1. It denotes the development, in which the corporation classifies the exercise and expansion desires of its workforce thus, they can do their occupation efficiently. The several procedures that examination of exercise and expansion of strategies such as Valuation, enterprise, distribution, inspiration, and estimation (McGrath, et al.,2012).

2. It discusses the procedure of investigating an association and its employed atmosphere to verbalize the approach. The breakdown of administrative approaches as comportment the conservational examination, recognizing the fortes and the softness, recognizing the occasions and pressures, and describing the client sections.

3. The examination of the requirement of an organization as to imprisonment the necessities, classify the main shareholders, classify the necessities, and understand and greatest the requirements and desires.

4. The modern technology used in the instruction, such as Video-sponsored knowledge, Blockchain knowledge, Reproduction cleverness, knowledge analytics, and the Increasing Large information.

Ensure that all available resources, including human resources, learning requirements and learning and development plans, are aligned with the overall objectives of the organization.

Prepare a detailed report (500-600 words) of your findings, send an email and attach your report to Ron, the Director (your trainer/assessor). At the end of your email, ask him to share his thoughts and provide feedback.

Guidelines for preparing the report:

Start with an introduction, then move on to supporting body paragraphs. Write a conclusion and cite your sources.
You must only use authentic and verifiable information.
The report should be presented in the provided format.
Proofread it.
Always make sure to run your ideas by your trainer/assessor to make sure that it is okay that you approach the report in this way.
Your report must contain original content and should not be a “copy” of someone else’s work.

Report format:

Introduction
Body of the report
References and bibliography

Report

Introduction

As we conversed in the short-term explanation, the Association resources all the possessions that are obtainable to a firm for usage through the manufacturing procedure. Several resources are available in an association such as Human resources, economic resources, physical resources, and data resources. The administrators of the corporation are accountable for management and receiving the possessions to achieve the goals and purposes of the suggestion. The knowledge requirements and learning and expansion strategies of the association are an approach that assistances to involve the staff with their exertion. It ultimately develops the efficiency, presentation, and originality of the supervising members and also progresses the corporation’s monetary and occupational consequences.

Body of the report

In this report, the key conclusions of the resources of an organization as Human resources that expression for a corporation material, Employment, expansion, recompence, protection and health, and operative members and work relatives are the signs of an association. The economic resources such as the equilibrium or balance sheet, revenue statement, money flow account, and the proprietor’s impartiality statement are mostly used in the association. The physical resources such as construction for the company, automobiles for delivery of products, storing capacity, underdone substantial, and equipment and factory are compulsory. The information resources are the main important part of every organization such as publications, cyberspace, folder, journalists, and public library collections. To generate the learning and expansion strategy in an association such as:

Describe the persons and errands.
generate strong occupation alleyways.
select the correct exercise
build on assistance and knowledge.
describe the information and performance obligatorily.

These are the findings of the learning and development strategy that is compulsory for an organization.

The complete purposes of the association are to assist and comprehend the corporation’s assignment and help interconnect the corporation standards and anywhere it desires to be in the approaching or the future (Ziegler, et al.,2019).

Conclusion

In the previous conversation, we are finding the resources of an organization that is necessary for the present and upcoming future also. These are signs that we exploit them to gratify our requirements. It advances each operative presentation, which varieties the inclusive corporation occupation improved and also, they accomplish extra. The knowledge and development approach permits improved specialized expansion, which assistances in the provision of the aptitude conduit. It develops the assistance and recovers effectiveness, production, and growth prospects for the workforce.

Email

To: Ron@au.in

Date: 08-04-2022

Subject: Regarding sharing his thoughts and providing feedback.

Respected Sir

I hope that all are doing well and good. In the previous report, I have described all the resources and learning requirements, and development strategies of an organization.

I hope you received it and read it.

Kindly respond to that information and please inform me, if any queries arise in your observance.

Send me the feedback response.

Caring Regards

Training Manager

Part B

You need to design and develop an organizational learning strategy.

In this part of the project, you must design and develop an organizational learning strategy using the ‘Learning strategy template’ provided along with this unit. When developing the learning strategy, consider the learning/e-learning objectives in the organization’s strategic vision.

For the designing and development of the learning strategy, consider the following key points:

The learning strategy should be designed to include the requirements of instructors, learners and the organizational strategic requirements.
Include relevant units of competency, modules from accredited courses or non-accredited training specifications in the organizational learning strategy.
The learning strategy to be flexible and promote continuous improvement in the system.
Learning strategy should promote responsiveness to changed circumstances and priorities.

Template: Learning and development strategies:

Learning Skills

Resources

Timeline

Communication skills

(Kurtz, et al.,2017).

Suggested Interpretations, Workout, Peers and networks, and Mobile or email.

Between 4 or 5 weeks

Cooperating

File distribution tools, prompt messaging, video conferencing, and datebook distribution tools.

Within 3 weeks

Inventive thoughtful

Information, Inspiration, atmosphere, style of thoughtful, and intelligent capabilities.

Within 3 or 2 weeks

Self-Regulation

Self-monitoring, Goal situations, Self-conversation, and self-fortification (Schunk, et al.,2013).

2 weeks

Employed with team members

Connected knowledge component, teamwork or group work, and cooperation with each other.

Between 3 or 4 weeks

Data Technology

(Lee, et al.,2015).

Computer hardware system, software system, information, and net

system technology.

Within 2 weeks

To develop the learning and development strategy, the steps are:

Comprehend the occupational approach.
Established strong purposes and exercise goals.
Project the background knowledge routes for the dissimilar people.
Regulate the possession of L&D amongst HR and subdivision heads.
deportment a services gap examination.

In the development stage of a learning strategy, it is important to clearly define all the process for smooth implementation of the learning strategy; for that purpose, as a specialist, you need to consider the following important key processes:

Simplify the steps of resource allocation to establish processes or modify the existing process and procedures for allocating and managing the resources and staff required to implement the organizational learning strategy.
Structure compliant assessment and recognition policies and processes appropriate to organizational strategic requirements.
Structure procurement and supply policies and processes appropriate to organizational strategic requirements.
Ensure that the learning strategy is complying with all relevant legislation.

The steps of resource allocation are:

The stages of resource allocation such as:
Recognize the essential capitals.
Invention of the possessions.
Map the timeline.
Allocate the possessions (Kumar, et al.,2015).
Way of the development’s growth.

The recognition policy and procedure are a certain declaration and strategy presentation determined and obligation to growth, instrument, and raising exact package purposes.

The single person with accountability for acquiring, the number of strategies and techniques is that purpose to intensification the efficiency and productivity in the budget.

The knowledge approaches to assist the undergraduates to commence to appreciate the procedure of knowledge. In evaluating the requirements, lawmaking necessities, and the significant way to effective implementation.

To implement the learning strategy, you need to list clear steps for all processes above.

The stages of procedure for the contrivance of the knowledge approach:

Established the goals and regulate them and their responsibilities.
Representative the effort.
implement the strategy, and monitor the development and presentation.
Revenue counteractive Achievement.

Prepare a learning strategy manual for PEC consultants. Guide through clear instructions as well as clear explanations of all the steps or process and procedures related to the learning strategy.

The significant procedures associated with the knowledge plan and advance superiority and effectiveness:

Examining the requirements for executing an energetic knowledge approach.
Recognize the knowledge purposes and consequences.
make the Strategy and enterprise the movement.
Recognize the classification of knowledge proceedings.
Appraise and evaluate.

Organize a meeting with the Director and Senior Management and present the designed learning strategy to the stakeholders. Seek their feedback on the learning strategy.

Note: The role of the Director will be played by the trainer/assessor. Other roles will be allocated to staff members or students by the trainer/assessor.

Meeting

Date – 08-04-2022

Time – 11.00 am

Agenda – Regarding pursuing their feedback on the learning strategy.

Attendees – Training manager, stakeholders, Director, and senior management.

Venue – Conference Hall

Stakeholder – Hello, Good morning

Training manager – good Morning, as per the previous meeting, we will discuss the development of a learning strategy.

Senior management – Okay.

Stakeholders – Yes, I Remember sir.

Training Manager – I have been explained learning strategies for an organization. So kindly respond to that explanation. I am waiting for your feedback if any queries arise.

Director – Okay. We will check it and then we will send the feedback in few times.

Training manager – Thank you. Have a good day.

As per feedback, update the learning strategy and then send an email to Ron (Director) for approval to implement the updated learning strategy.

After approval, you need to have a meeting with Ron and Senior Management to discuss:

Implementation timelines and the appropriate processes for the learning strategy
Required resources for the implementation of the learning strategy
The monitoring of the implementation of learning strategy
Procedures to liaise with educators, learners and others and monitor learning and development strategies and learning and development resources

As per the feedback, we update some learning strategies such as:

Self-practice assessment of knowledge advanced (Bagheri, et al.,2013).
Self-description is superlative in itself.
Circulated preparation.
Inter-leafed preparation.
Elaborative examination.

Email

To: Ron@au.in

Date: 08-04-2022

Subject: Regarding approval to implement the updated learning strategy.

Respected Sir

I hope all is doing good and well.

I received your feedback which will be updated now. The changes in the learning strategy have been completed as a self-learning or self-practice strategy is beneficial.

Kindly approved these learning strategies and implement the updated learning strategy.

Thank You

Regards

Training manager

Meeting

Date – 08-04-2022

Time – 12:00 am

Agenda – 2Regarding Implementation timelines and suitable process of learning strategy.

Attendees – Training manager, Ron (Director), and senior management.

Venue – Conference Hall

Training manager – Good morning, Thanks for the approval. Today we are here to the discussed appropriate process for the learning strategies.

Ron (Director) – It is okay.

Training manager – the suitable procedures are such as describing the important variable quantity, regulating the associations, performing the strategy, and monitor development, and delivering sustained provision.

Senior management – yes these are the accurate processes. What are obligatory resources for the implementation?

Training manager – The essential resources for implementing the knowledge strategy such as package system, Applicable understanding ingredients, Rational Resources for the association, and Human possessions or many more resources

Senior management – How do you monitor the implementation of the learning strategy?

Training manager – The self-monitoring is the procedure for the implementation of a learning strategy.

Ron (Director) – Okay. Thank you.

After the meeting, confirm the above details with Ron by sending an email, concluding the discussion during the meeting or meeting minutes.

You must use the templates below to complete this part of the assessment task:

Learning strategy template
Meeting minutes templates

The templates are provided along with this unit.

Email

To: Ron@au.in

Date: 08-04-2022

Subject: Regarding confirming the details which are discussed in the meeting.

Respected Sir

As per the discussion in the meeting, I want to confirm the above details of the learning strategy and development. The required resources are necessary for an organization.

Kindly Response this message.

Thank you

Regards

Training manager

Learning strategy Template

Learning Skills

Resources

Timeline

Communication skills

Optional Readings, Workout, Peers and friends, and Telephone or email.

Between 6 or 7 weeks

Work together

Folder distribution tools, immediate messaging, video conferencing, and agenda allocation tools.

Within 5 weeks

Imaginative thoughtful

Information, Inspiration, atmosphere, the elegance of discerning, and knowledgeable abilities.

Within 4 weeks

Self-Regulation

Self-monitoring, Goal’s surroundings, Self-talk, and self-reinforcement.

2 weeks

Employed with team members

Connected erudition component, adjacent work or assembly work, and interrelate with each other.

Within 4 weeks

Evidence Technology

Hardware system, software system, statistics, and system knowledge.

Within 2 weeks

Meeting Minutes template

Meeting

Date – 08-04-2022

Time – 12:00 am

Agenda – 2Regarding Implementation timelines and suitable process of learning strategy.

Attendees – Training manager, Ron (Director), and senior management.

Venue – Conference Hall

Training manager – Good morning, Thanks for the approval. Today we are here to the discussed appropriate process for the learning strategies.

Ron (Director) – It is okay.

Senior management – yes these are the accurate processes. What are obligatory resources for the implementation?

Senior management – How do you monitor the implementation of the learning strategy?

Training manager – The self-monitoring is the procedure for the implementation of a learning strategy.

Ron (Director) – Okay. Thank you.

Performance Criteria/Performance Checklist: Part B

This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence	S	N/S	Trainer/Assessor to complete (Comment and feedback to students)
a) During the consultation process with stakeholder · Discussed the expectation of stakeholder · Technological and system requirements · Discussed instructor, learner and organisational strategic requirements · Flexibility to adapt to future change · The implementation process of learning strategy	q	q
b) In the report, evaluated the approaches to learning and workplace training against organisational strategic requirements	q	q
c) In the report analysed the contribution of organisational learning to competitiveness, and confirmed with key stakeholders	q	q
d) The report has a clear process of examining and reviewing options for deploying quality policies and processes in organisational learning	q	q
e) In the report analysed and planned requirements for an organisational learning strategy to support organisational strategic and policy requirements	q	q
f) The report clearly explained how learning strategy aligns with organisational learning strategy, human resources and learning requirements and plans	q	q
g) Learning strategy was developed considering the following: · As per the feedback given by an instructor, learner and stakeholders during the meeting · relevant units of competency, modules from accredited courses or non-accredited training specification · s in organisational learning strategy	q	q
h) Learning strategy had the flexibility · to adapt to future changes, and promote the responsiveness of the organisation to changed circumstances and priorities · to support organisational strategic requirements	q	q
i) Learning strategy established processes and procedures for allocating and managing resources and staff, required for the implementation of the strategy	q	q
j) Structure of learning strategy compliant as per assessment and recognition policies and processes appropriate to organisational strategic requirements	q	q
k) The structure of procurement and supply policies and processes are appropriate to organisational strategic requirements	q	q

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.

· I have kept a copy of all relevant notes and reference material that I used as part of my submission.

· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐Ongoing professional development in VET

Trainer/Assessor Signature

Date

Office Use Only

The outcome of Assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Pre-Assessment Checklist: Task 3 – Skills Test

The purpose of this checklist

Section 1: Information for Students

☐ Make sure you have completed the necessary prior learning before attempting this assessment.

☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to be completed.

☐ Make sure you understand what evidence is required to be collected and how.

☐ Make sure you know your rights and the Complaints and Appeal process.

☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).

☐ Make sure that you have all the required resources needed to complete this Assessment Task (AT).

☐ The due date of this assessment task is in accordance with your timetable.

☐ In exceptional (compelling and compassionate) circumstances, an extension to submit an assessment can be granted by the trainer/assessor. Evidence of the compelling and compassionate circumstances must be provided together with your request for an extension to submit your assessment work.

☐The request for an extension to submit your assessment work must be made before the due date.

Section 2: Reasonable adjustments

I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as provided in Appendix A and attached relevant evidenceas required and select the correct checkbox.

☐ I do require reasonable adjustment

☐I do not require reasonable adjustment

Declaration (Student to complete)

☐I confirm that the purpose and procedures of this assessment task has been clearly explained to me.

☐I confirm that I have been consulted about any special needs I might have in relation to the assessment process.

☐ I confirm that the criteria used for this assessment has been discussed with me, as have the consequences and possible outcomes of this assessment.

☐I confirm I have accessed and understand the assessment information as provided in the Training Organisation’s Student Handbook.

☐I confirm I have been given fair notice of the date, time, venue and/or other arrangements for this assessment.

☐I confirm that I am ready for assessment.

Student Name: ______________________________________

Student Signature: ___________________________________

Assessment method-based instructions and guidelines: Skills Test

Assessment type

· Skills Test – Complete a set of activities related to implementation and monitoring of organisational learning strategy

Instructions provided to the student:

Assessment task description:

· This is the third (3) assessment task you must successfully complete to be deemed competent in this unit of competency.

· This assessment task is a Skills Test.

· You are required to complete a set of activities related to the implementation and monitoring of organisational learning strategy in this assessment task.

· You will receive your feedback within two (2) weeks, and you will be notified by your trainer/assessor when your results are available.

· You must attempt all activities of the project for your trainer/assessor to assess your competence in this assessment task.

Applicable conditions:

This skill test is untimed and is conducted as an open book assessment (this means you are able to refer to your textbook or other learner materials during the test).
You will be assessed independently on this assessment task.
No marks or grades are allocated for this assessment task. The outcome of the task will be Satisfactory or Not Satisfactory.
As you complete this assessment task, you are predominately demonstrating your skills, techniques and knowledge to your trainer/assessor.
Your trainer/assessor may ask you relevant questions during this assessment task

Resubmissions and reattempts:

Where a student’s answers are deemed not satisfactory after the first attempt, a resubmission attempt will be allowed.
The student may speak to their trainer/assessor if they have any difficulty in completing this task and require reasonable adjustments.
For more information, please refer to the Training Organisation’sStudent Handbook.

Location:

This assessment task may be completed in:

☐a classroom

☐learning management system (i.e. Moodle),

☐workplace,

☐or an independent learning environment.

Your Trainer/Assessor will provide you with further information regarding the location for completing this assessment task.

Purpose of the assessment

This assessment task is designed to evaluate student’s following skills and abilities to:

· Skills to implement organisational learning strategy as appropriate to organisational requirements.

· Skills to validate organisational assessment methods and assessment tools consistent with learning and wider operational needs of PEC consultants.

· Skills to ensure that learning resources are compliant with specific international, national, training industry and workplace needs of PEC.

· Skills to review assessment policies and procedures for continuing relevance, operational effectiveness and identify any gaps in learning strategy.

· Skills to review organisational learning and development and evaluate strategic outcomes attained through organisational learning strategy and update policies and procedures accordingly for future growth.

· Skills to incorporate national policy and system changes into organisational learning and development strategies and practices.

Task instructions

· This is an individual assessment.

· To ensure your responses are satisfactory you should consult a range of learning resources and other information such as handouts, textbooks, learner resources etc.

· Your writing must be concise, to the point, not provide irrelevant information and according to the word limit given.

· This assessment task requires you take on the role of “Training Manager”.

· The trainer/assessor will act as Director of the company.

· The trainer/assessor will provide the following resources to the student before initiating the task:

o Access and equity policy

o Assessment principle policy and procedure

o Assessment standards policy and procedure

o Learner support policy

o PEC_learning strategy_existing

o Validation policy and process

· You will complete a set of activities related to the implementation and monitoring of organisational learning strategy.

· Email addresses where the email is to be sent will be provided by the trainer/assessor.

· Learning strategy with version control numbers is to be updated using the same template used in Assessment Task 2.

· Word limit to complete the report for Part B of this assessment task is 600-800 words.

· You must prepare 10-12 presentation slides for Part B (Activity 8) of this assessment task.

· Time limit to deliver the presentation is 8-10 minutes.

Assessment Task 3 – Skills Test

Skills Test:

Part A:

Refer to the scenario in Assessment Task 2 and implement the organisational learning strategy you designed in Task 2.

Refer to the meeting minutes of the previous task (Assessment Task 2 – Part B). After approval from management, implement the organisational learning strategy. Follow the implementation process (Activity 2-6)
Refer to PEC organisation’s Validation Policy and validate the organisational assessment methods and assessment tools, ensuring consistency with the learning and wider operational needs of PEC Consultants.
Ensure that learning resources are compliant with specific international, national, training industry and workplace needs of PEC.
1. Trainer/assessor will provide learning resources for BSBHRM613.
2. The student must ensure the assessment tools comply with specific international, national, training industry and workplace needs of PEC.
3. The student must modify, if required, to mee the requirements of organisational learning strategies
Review assessment policies and procedures for continued relevance, operational effectiveness and identify any gaps in the learning strategy.
Send an email to all relevant departments and update the revised learning strategy with version control numbers. Share the location of the new learning strategy as per the recordkeeping system of PEC Consultants. Archive the old learning strategy.
Attach a screenshot with the submission, the location of the new learning strategy and the old learning strategy.

e.g., Training and development folder > Learning strategy folder > Copy of learning strategy file.

The final step is to initiate and implement the learning program for BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements in partnerships with Safe Work Australia. Send an email to Safe Work Australia’s Representative confirming the guidelines of the learning program to be delivered at three big organisations; Telstra, Vodafone and Optus.
Send a confirmation email to the Training Manager at Telstra, Vodafone and Optus (regarding the course structure, outline the training and assessment structure and time frame for the learning program). Check with them if they want to incorporate any late changes in the course and, if so, update the learning strategy accordingly.

Note: Use email addresses as advised by your Trainer/Assessor.

The management has given approval for implement the learning strategies. The implementation of organizational learning strategies such as:
Arrangement to occupational approach.
Orientation with squad memberships aptitude organization exertion streams.

To authenticate the organizational valuation approaches and tools are:
Fold all the possessions.
Checked separately supply for the submission.
Journalism the possessions.

Yes, the learning resources are compliant with explicit intercontinental, nationwide, exercise manufacturing and workplace wants of PEC (Isotani, et al.,2013).

The gaps in the learning strategy such as:
Absence of occupation information.
Absence of sympathetic of the character outstanding to inappropriate engagement.
Altering occupation necessities.
Unproductive administration.
Corporal or expressive circumstances in the workplace (Awidi, et al.,2015).

Email

To: Ron@au.in

Cc: RelevantDepartment@au.in

Date: 08-04-2022

Subject: Regarding Share the place of the innovative learning strategy.

Respected sir

As you know all the learning strategies, I want to updated the new learning strategy.

So, the new learning strategy location is in a document.as per the recordkeeping system in PEC consultants.

Kindly Archive the old learning strategy.

Thank you

Regards

Training manager

Screenshot

The final Steps is to initiate and implement the learning programs are:

Measure the exercise requirements.
Instrument exercise inventiveness.
Established administrative exercise purposes.
Generate exercise achievement strategy.
Assess & rescript the training.

Email

To: SafeworkAustralia’sRepresentative@au.in

Date: 08-04-2022

Subject: Regarding confirming the guidelines of the learning program.

Respected sir

I hope all is doing good.

I want to confirm the guidelines of the learning programs to be delivered at three big organizations are Telstra, Vodafone and Optus.

Kindly Respond this message.

Thank you

Regards

Training Manager

Email

To: TrainingmanagerTelstraVodafoneOptus@au.in

Date: 09-04-2022

Subject: Regarding the course structure, outline the training and assessment structure.

Respected sir

I have received your mail. This is a confirmation message to you that delivery is successful at Telstra, Vodafone and Optus.

If you want to integrate any late variations in this course, then let me know first.

Thank you

Regards

Safe work Australia Representative

Performance Criteria/Performance Checklist (Part A)

This task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task, the participant needs to demonstrate competency in the following critical aspects of evidence	S	N/S	Trainer/Assessor to complete (Comment and feedback to students)
a) Attached evidence for validation of assessments tools: · As per the validation policy of PEC · Assessments are consistent with assessment policy · Learning resources and assessment tools are consistent with the learner and organisational needs	q	q
b) Listed compliant resources in the learning strategy · Resource provider names and certification of authenticity · Resources provider’s guarantee statement providing compliant resources · learning resources compliant with specific international, national, industry and workplace needs	q	q
c) Implemented an organisational learning strategy appropriate to organisational requirements: · Learning strategy as per the requirements stated in the meeting minutes from the stakeholders meeting with the training manager · Has technological and systems requirements · Learning strategy is flexible and adapts to future changes · The implementation process is clear and concise	q	q
d) Reviewed policies and procedures for continuing relevance, operational effectiveness, and to identify any gaps: · Learning strategy aligned with the assessment policy · Learning strategy was relevant to the operation of PEC consultants · Any gaps had been identified · If there was a gap, the student had improved the learning strategy to fill the gap.	q	q
e) Communicated with the team in a professional manner · Submitted a copy of the email to the team regarding the implementation of the learning strategy · Provided a screenshot of the location of the new and old learning strategy	q	q
f) Initiated and implemented learning programs with Telstra, Optus and Vodafone: · Copy of an email co-ordinating with Safe Work Australia · Copy of confirmation email with the Managers of the organisations where learning program is being delivered	q	q

Part B

After six months:

You have received a call from Senior Management. PEC has situation has improved. The team members’ productivity has increased, and PEC Consultants are back in business (improved by 25% after the implementation of the learning strategy, and they now have a desired 40% market share). This time Ron called you to prepare for future programs.

Ron has asked you to systematically evaluate the strategic outcomes attained through the organisational learning strategy and update policies and procedures accordingly to enable future growth.

Feedback from clients:

The course structure was clear, but the allocated time for training was less than what the content required.
Clients mentioned they liked the simulated environments for assessments and role-plays.
Telstra’s Training Manager would like to set up on-going arrangements for training. They want their staff to be able to access their performance outcomes after training and then would like a customised training program for future individual training needs.

For 2020-2021 you need to:

Review organisational learning and development, evaluate the strategic outcomes attained through the organisational learning strategy and update policies and procedures accordingly for future growth.
Review the learning resources or assessment tools, and modify if required, to meet the requirements of organisational learning strategies and/or client requirements.
Set up a procedure to systematically liaise with educators, learners and others to monitor the learning strategies and learning resources against organisational learning targets. Incorporate the procedure in your review.
Review, monitor, and incorporate any national policy and system changes into the organisational learning and development strategies and practices
Modify or re-design the learning strategies and learning resources to support the implementation of improved learning policies and procedures.
Review the performance of resources and people supporting organisational learning strategy implementation.
Evaluate the end-to-end implementation of the organisational learning strategy.
Develop a presentation to introduce your plan for improving organisational learning strategy formation.

Prepare a report including point 1 – 7 above as headings. Attach any updated policies and procedures.

Write your report using 1000 – 1500 words.

Develop a PowerPoint presentation (15 – 20 slides) that discusses your findings and evaluations and your Learning Strategy improvement plan for a future board meeting.

Guidelines for preparing the report:

Start with an introduction, then move on to supporting body paragraphs. Write a conclusion and cite your sources.
You must only use authentic and verifiable information.
The report should be presented in the provided format.
Proofread it.
Always make sure to run your ideas by your trainer/assessor to make sure that it is okay that you approach the report in this way.
Your report must contain original content and should not be a “copy” of someone else’s work.

Report format:

Introduction
Body of the report
References and bibliography

Report

Introduction

In the previous description, as we discuss about the development of learning strategy. Then after six months the senior management has sent the feedback on those strategies. The situation of the company has been improved now and the team members productivity has been increased. So, we have to be updated the innovative policies and the procedures of the learning strategy. The outcomes of those strategies are found and these strategies are useful for the future.

Purpose

The old learning strategies of the organization has been improved after the six months, so we are able to find out the updated or nee policies and procedures. The re-designed or the updated policies and the procedures of the development of learning strategies such as:

Firstly Recognize the queries and the issues for learning.
categorize the knowledge purposes and the consequences.
We have to be Analysing the requirements for executing an energetic knowledge policy.
The commotion of the knowledge has to be deliberate or condescend.
Classify the arrangement of the knowledge proceedings.
In last, valuation and estimate of the approach or strategy.

The originate and inspiration is also significant for all the knowledge strategies.

The communal interaction between the consumers or the team members has to be amplified. This is the only way of the inspiration.

The program and measures are reviewed by organize the shareholders appraisal, improves a draft, and acquires authorization from the accountable decision-making shadowed by an endorsement from the support consultant.

Conclusion

As per the discussion, the policies and procedures of the development of learning strategies. The rescript and re-designment of the strategies and the procedures has been better-quality. The outcomes of the policies and procedures as work with the team members, they confirm the amenability with commandments and principles, spring supervision for the conclusion manufacture, and restructure interior procedure. Measuring the desires of the consumers and staff associates are the procedure that progress the learning strategies.

Performance Criteria/Performance Checklist (Part B)

Your task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in this assessment task the participant needs to demonstrate competency in the following critical aspects of evidence	S	N/S	Trainer/Assessor to complete (Comment and feedback to students)
a) Review organisational learning and development: · Review the feedback from external clients · Review the feedback from internal stakeholders · Review the outcome of the learning strategy after implementation	q	q
b) Develop procedures to systematically liaise with educators, learners and others to monitor if the learning strategies and learning resources achieve organisational learning targets: · Discussed and agreed on a procedure for liaising between stakeholders and PEC consultants · Attached a copy of the report after the meeting	q	q
c) Discussed the monitoring process of learning strategies with stakeholder for future improvements	q	q
d) Ensured that the learning strategy is compliant with national standards, policy requirements and industry code of practice	q	q
e) Customised or improved learning strategies and learning resources to support implementation of improved learning policies and procedures	q	q
f) Listed a process to customise the learning resources as per client or organisational needs	q	q
g) Evaluated the implementation plans for improvement of organisational learning strategies · Learning program outcome · Reviewed the resources including human resources in the process of implementation of learning strategy · Listed the improvements or activities required to fill the gap · Outlined the implementation plan for improving learning strategies	q	q
h) Developed and presented a plan for improving organisational learning strategy formation: · Learner demonstrated professional behaviour during the meeting · Commutated professionally during the meeting · Presented effectively and prepared an engaging presentation · Covered all the listed points given in the assessment task in the findings report	q	q

Assessment Results Sheet

Outcome

First attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Second attempt:

Outcome (make sure to tick the correct checkbox):

Satisfactory (S) ☐ or Not Satisfactory (NS) ☐

Date: _______(day)/ _______(month)/ ____________(year)

Feedback:

Student Declaration

· I declare that the answers I have provided are my own work. Where I have accessed information from other sources, I have provided references and or links to my sources.

· I have kept a copy of all relevant notes and reference material that I used as part of my submission.

· All appeal options have been explained to me.

Student Signature

Date

Trainer/Assessor Name

Trainer/Assessor Declaration

I hold:

☐ Vocational competencies at least to the level being delivered

☐ Current relevant industry skills

☐ Current knowledge and skills in VET, and undertake

☐Ongoing professional development in VET

Trainer/Assessor Signature

Date

Office Use Only

Outcome of Assessment has been entered into the Student Management System

on _________________ (insert date)

by (insert Name) __________________________________

Appendix A: Reasonable Adjustments

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category	Possible Issue	Reasonable Adjustment Strategy (select as applicable)
¨ LLN	¨ Speaking ¨ Reading ¨ Writing ¨ Confidence	¨ Verbal assessment ¨ Presentations ¨ Demonstration of a skill ¨ Use of diagrams ¨ Use of supporting documents such as wordlists
¨ Non-English Speaking Background	¨ Speaking ¨ Reading ¨ Writing ¨Cultural background ¨ Confidence	¨ Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process ¨ Use methods that do not require a higher level of language or literacy than is required to perform the job role ¨ Use short sentences that do not contain large amounts of information ¨ Clarify information by rephrasing, confirm understanding ¨ Read any printed information to the student ¨ Use graphics, pictures and colour coding instead of, or to support, text ¨ Offer to write down, or have someone else write, oral responses given by the student ¨ Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs
¨ Indigenous	¨ Knowledge and understanding ¨ Flexibility ¨ Services ¨ Inappropriate training and assessment	¨ Culturally appropriate training ¨ Explore understanding of concepts and practical application through oral assessment ¨ Flexible delivery ¨ Using group rather than individual assessments ¨ Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.
¨ Age	¨ Educational background ¨ Limited study skills	¨ Make sure font size is not too small ¨ Trainer/Assessor should refer to the student’s experience ¨ Ensure that the time available to complete the assessment takes account of the student’s needs ¨ Provision of information or course materials in an accessible format. ¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures ¨ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write ¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue ¨ Changes to course design, e.g. substituting an assessment task ¨ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift
¨ Educational background	¨ Reading ¨ Writing ¨ Numeracy ¨ Limited study skills and/or learning strategies	¨ Discuss with the Student previous learning experience ¨ Ensure learning and assessment methods meet the student’s individual need
¨ Disability	¨ Speaking ¨ Reading ¨ Writing ¨ Numeracy ¨ Limited study skills and/or learning strategies	¨ Identify the issues ¨ Create a climate of support ¨ Ensure access to support that the student has agreed to ¨ Appropriately structure the assessment ¨ Provide information or course materials in an accessible format, e.g. a textbook in braille ¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures ¨ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write ¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue ¨ Changes to course design, e.g. substituting an assessment task ¨ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)

Category

Possible Issue

Reasonable Adjustment Strategy

(select as applicable)

¨ LLN

¨ Speaking

¨ Reading

¨ Writing

¨ Confidence

¨ Verbal assessment

¨ Presentations

¨ Demonstration of a skill

¨ Use of diagrams

¨ Use of supporting documents such as wordlists

¨ Non-English Speaking Background

¨ Speaking

¨ Reading

¨ Writing

¨Cultural background

¨ Confidence

¨ Discuss with the student and supervisor (if applicable) whether language, literacy and numeracy are likely to impact on the assessment process

¨ Use methods that do not require a higher level of language or literacy than is required to perform the job role

¨ Use short sentences that do not contain large amounts of information

¨ Clarify information by rephrasing, confirm understanding

¨ Read any printed information to the student

¨ Use graphics, pictures and colour coding instead of, or to support, text

¨ Offer to write down, or have someone else write, oral responses given by the student

¨ Ensure that the time available to complete the assessment, while meeting enterprise requirements, takes account of the student’s needs

¨ Indigenous

¨ Knowledge and understanding

¨ Flexibility

¨ Services

¨ Inappropriate training and assessment

¨ Culturally appropriate training

¨ Explore understanding of concepts and practical application through oral assessment

¨ Flexible delivery

¨ Using group rather than individual assessments

¨ Assessment through completion of practical tasks in the field after demonstration of skills and knowledge.

¨ Age

¨ Educational background

¨ Limited study skills

¨ Make sure font size is not too small

¨ Trainer/Assessor should refer to the student’s experience

¨ Ensure that the time available to complete the assessment takes account of the student’s needs

¨ Provision of information or course materials in an accessible format.

¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

¨ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

¨ Changes to course design, e.g. substituting an assessment task

¨ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

¨ Educational background

¨ Reading

¨ Writing

¨ Numeracy

¨ Limited study skills and/or learning strategies

¨ Discuss with the Student previous learning experience

¨ Ensure learning and assessment methods meet the student’s individual need

¨ Disability

¨ Speaking

¨ Reading

¨ Writing

¨ Numeracy

¨ Limited study skills and/or learning strategies

¨ Identify the issues

¨ Create a climate of support

¨ Ensure access to support that the student has agreed to

¨ Appropriately structure the assessment

¨ Provide information or course materials in an accessible format, e.g. a textbook in braille

¨ Changes in teaching practices, e.g. wearing an FM microphone to enable a student to hear lectures

¨ Supply of specialised equipment or services, e.g. a note-taker for a student who cannot write

¨ Changes in lecture schedules and arrangements, e.g. relocating classes to an accessible venue

¨ Changes to course design, e.g. substituting an assessment task

¨ Modifications to the physical environment, e.g. installing lever taps, building ramps, installing a lift

Trainer/Assessor Name
Trainer/Assessor Declaration	I declare that I have attached all relevant evidence to provide reasonable adjustment. The training package guidelines and criteria have not been compromised in the process of providing reasonable adjustment to the student. I declare that I have conducted a fair, valid, reliable, and flexible assessment. I have provided explanation of reasonable adjustments strategy used, as required.
Trainer/Assessor Signature
Date

Appendix B: Learner Evaluation Form

Please complete this evaluation form as thoroughly as you can, in order for us to continuously improve our training quality. The purpose of the evaluation form is to evaluate the areas below:

logistics and support
facilitation
training material
assessment

Your honest and detailed input is therefore, of great value to us, and we appreciate your assistance in completing this evaluation form!

Unit of Competency Name		Trainer/Assessor Name
StudentName (Optional)		Dates of Training
Employer/Work site (if applicable)		Date of Evaluation
A	Logistics and Support Evaluation
No.	Criteria/Question		Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
1	The communication regarding the required attendance and time to study to pass this unit was correct
2	The staff were efficient and helpful.
3	The training equipment and material used was effective and prepared.
4	The training venue was conducive to learning (set-up for convenience of students, comfortable in terms of temperature, etc.)

							\

No.	Criteria/Question	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
B	Trainer/Assessor Evaluation
1	The trainer/assessor was prepared and knowledgeable on the subject of theprogram
2	The trainer/assessor encouraged student participation and input
3	The trainer/assessor made use of a variety of methods, exercises, activities and discussions
4	The trainer/assessor used the material in a structured and effective manner
5	The trainer/assessor was approachable and respectful of the learners
6	The trainer/assessor was punctual and kept to the schedule
7	The trainer/assessor was easy to understand and used the correct language

No.	Criteria/Question	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
C	Learning Evaluation
1	The learning outcomes of the unit are relevant and suitable.
2	The content of the unit was relevant and suitable for the target group.
3	The length of the training was suitable for the unit.
4	The learning material assisted in the learning of new knowledge and skills to apply in a practical manner.
5	The learning material was free from spelling and grammar errors
6	Handouts and exercises were clear, concise and relevant to the outcomes and content.
7	Learning material was generally of a high standard, and user-friendly

References

Awidi, I. T., & Cooper, M. (2015). Using management procedure gaps to enhance e-learning implementation in Africa. Computers & education, 90, 64-79.

Bagheri, M., Ali, W. Z. W., Abdullah, M. C. B., & Daud, S. M. (2013). Effects of project-based learning strategy on self-directed learning skills of educational technology students. Contemporary educational technology, 4(1), 15-29.

Caineng, Z., Zhi, Y., Jingwei, C., Rukai, Z., Lianhua, H., Shizhen, T., … & Jingli, Y. (2013). Formation mechanism, geological characteristics and development strategy of nonmarine shale oil in China. Petroleum Exploration and Development, 40(1), 15-27.

Choudhury, S., & Pattnaik, S. (2020). Emerging themes in e-learning: A review from the stakeholders’ perspective. Computers & Education, 144, 103657.

Evangelisti, L., Battista, G., Guattari, C., Basilicata, C., & de Lieto Vollaro, R. (2014). Influence of the thermal inertia in the European simplified procedures for the assessment of buildings’ energy performance. Sustainability, 6(7), 4514-4524.

Isotani, S., Mizoguchi, R., Isotani, S., Capeli, O. M., Isotani, N., De Albuquerque, A. R., … & Jaques, P. (2013). A Semantic Web-based authoring tool to facilitate the planning of collaborative learning scenarios compliant with learning theories. Computers & Education, 63, 267-284.

Kumar, N., & Saxena, S. (2015). A preference-based resource allocation in cloud computing systems. Procedia computer science, 57, 104-111.

McGrath, S. (2012). Building new approaches to thinking about vocational education and training and development: Policy, theory and evidence. International Journal of Educational Development, 32(5).

Palloan, P., & Swandi, A. (2019, February). Development of learning instrument of active learning strategy integrated with computer simulation in physics teaching and learning on makassar state university. In Journal of Physics: Conference Series (Vol. 1157, No. 3, p. 032016). IOP Publishing.

Pietrzak, M., & Paliszkiewicz, J. (2015). Framework of Strategic Learning: The PDCA Cycle. Management (18544223), 10(2).

Proctor, E. K., Powell, B. J., & McMillen, J. C. (2013). Implementation strategies: recommendations for specifying and reporting. Implementation Science, 8(1), 1-11.

Santos-Vijande, M. L., López-Sánchez, J. Á., & Trespalacios, J. A. (2012). How organizational learning affects a firm’s flexibility, competitive strategy, and performance. Journal of business research, 65(8), 1079-1089.

Schunk, D. H., & Zimmerman, B. J. (2013). Self-regulation and learning.

Talvitie, J., Mikola, A., Setälä, O., Heinonen, M., & Koistinen, A. (2017). How well is microlitter purified from wastewater? –A detailed study on the stepwise removal of microlitter in a tertiary level wastewater treatment plant. Water research, 109, 164-172.

Ziegler, A., Debatin, T., & Stoeger, H. (2019). Learning resources and talent development from a systemic point of view. Annals of the New York Academy of Sciences, 1445(1), 39-51.

BSBHRM613 – Contribute to the development of learning and development strategies

Question 1: Define the concept of learning and development strategy.

The concept of learning and development strategy frameworks how an association progresses its personnel’s competencies, services, and proficiencies to continue positively. It is a significant share of the complete professional approach.

Question 2: What is meant by strategic planning?

Strategic planning discusses the procedure in which administrators bests regulate their visualization for the upcoming as glowing as recognize their goals and the purposes for the association. The development comprises creating the classification in which those goals must be understood so that the association can influence its specified revelation (Agarwal, et al.,2012).

Question 3: What is the purpose of a strategic plan?

The purpose of strategic planning is to customary inclusive goals for the occupational and to progress a strategy to accomplish them. It includes marching posterior from your everyday procedures and requesting where your occupational is controlled and what its significance must be. The main determination of premeditated arrangement is too customary definite goals for the evolution and accomplishment of your association

Question 4: What is strategic management and execution?

Strategic execution is the employment of a deliberate proposal used to accomplish an administration’s goals. Planned execution uses developments, organizations, or a sequence of conclusions to elucidate goals for workforces and describe stages or movements the corporation requires to revenue in instruction to influence its goals. It is consuming the personnel compulsory to sustenance a corporation’s approach and manufactures undisputable they are responsibility what the corporation requires them to do accomplish its deliberate goals or the aims.

Question 5: List the four (4) phases of strategic management and execution.

The four phases of the strategic administration and implementation are:

1. The Purposes and location of the goals.

2. The approach to operation and nursing.

3. The development and examination.

4. The employment and the adjustment.

Question 6: What is a learning plan?

A learning plan is a tenure to designate the document that is used for knowledge expansion throughout the time. A learning plan is an inclusive, customizable, multi-day proposal for education and assessment (Syamsudin, et al.,2019).

Question 7: What is organizational learning and development?

Organizational learning is the procedure of generating, retentive and transporting information in an association. An organization progresses finished the period as its improvements understanding. The Administrative expansion is where the interferences are industrialized with a methodical approach.

Question 8: Briefly explain the concept of organizational learning.

The concept of Organizational learning is the administration’s procedure of acquiring information associated with its purpose and using that information to acclimatize to an altering environment and intensification competence. The association is completely essential to acquire and familiarize for an extended period of achievement. An administrative erudition is a procedure by which an association progresses the situation throughout concluded acquisition involvement and uses that knowledge to generate information. The familiarity formed is then transported within the association.

Question 9: What is meant by formal learning?

Formal learning denotes a kind of knowledge database in which the goals and objects are definite by the exercise subdivision, instructional fashionable, and mentor. It is that which revenues apartment as proposed within officially established instructive organizations such as universities, seminaries academies, exercise centers, and so on. Characteristically, it shadows a prearranged context whether or not a definite presence at the organization is compulsory.

Question 10: What is meant by organizational learning?

Organizational learning is a procedure of generating and transporting information within an association. A learning development in administrations that includes the communication of separate and cooperative stages of examination and principles to attaining administrations’ goals.

Question 11: How can you evaluate and prepare the approach to organizational learning and development?

We can appraise and also prepared the approach to organizational learning and development:

1. Through generating a compacted and helpful substructure.

2. To progress quantifiable presentation standards.

3. Through Suggestion continuing underpinning and information reminders.

4. The squad leaders are converting into connected exercise promoters.

Question 12: What is the purpose of having an organizational learning strategy?

The purpose of the organizational learning strategy is the administration’s procedure of acquiring information associated with its meaning and also using that information to acclimatize to the fluctuating atmosphere and also grow the effectiveness. An administrative knowledge approach is to permits a corporation to retain education, humanize, and also emerge the innovative competencies founded on historical accomplishments and shortcomings.

Question 13: What is the main purpose of the learning and performance ecosystem?

The main purpose of the learning and performance ecosystem is to intensify efficiency. The knowledge and presentation ecosystem augments the separate and administrative efficiency by concerning individuals and supporting them with a comprehensive assortment of content, procedures, and knowledge to determine presentation.

Question 14: What are flexible organizational strategies?

Strategic flexibility is the competence of an association to re-join to foremost fluctuations that take the apartment in its outward atmosphere by obligating the possessions essential to reply to those vicissitudes. Administrative plasticity is the capability to modify the implementation to innovative resourcefulness quickly (Eversole, et al.,2012).

Question 15: What is meant by resource management?

Resource management is receiving, apportioning, and managing the possessions, such as entities and their services, sums of money, knowledge, resources, equipment, and accepted possessions obligatory for a development. Resource organization confirms that interior and exterior possessions are used efficiently on period and to inexpensive

Question 16: Why do we need recognition of prior learning?

We need the recognition of prior learning to improve the employment capability and occasions of a separate as glowing as deliver substitute directions to developed instruction. To deliver occasions for plummeting dissimilarities based on benefitting convinced procedures of information finished others. It can assist these entities to obtain the prescribed requirement that competitions their information and services. Thus, it subsidizes refining their employment aptitude, flexibility, enduring knowledge, communal presence, and self-confidence (Sandberg, et al.,2013).

Question 17: What is managing strategic change?

The Strategic change administration permits businesses to judiciously and dependably make desirable variations. Tactical alteration organization is the procedure of management alteration in an organized, considerate way in instruction to encounter structural goals, purposes, and assignments.

Question 18: What are Kirkpatrick’s Four Stages of Evaluation?

The Kirkpatrick Model is the universally documented technique of appraising the consequences of the exercise and knowledge agendas. Kirkpatrick’s four phases of assessment such as Behaviour, knowledge, Consequences, and response.

Question 19: What is meant by performance gap analysis?

The performance gap analysis regulates what characteristics are absent in the presentation of an operative in a specific situation or of a corporation in judgment with its participants. A gap analysis is the procedure corporations use to comparation their existing presentation with their anticipated, predictable presentation. This examination is used to regulate whether a business is conference prospects and using its possessions efficiently (Robinson, et al.,2015)

Question 20: List the personnel that may need notice of a recommendation for change?

The several personnel that may essential advertisement of a commendation for a variation such as:

1. The Modification of optional boarding

2. The alteration procedure proprietor

3. The amendment administration squads

4. The Alteration of executive

5. The alternative TAXICAB.

Class Activities:

Activity 1

Assume that you are working as a project manager in ABC construction company. Your company has allowed you to lead one project in a regional area. You are required to evaluate methods of learning and development against organizational requirements

Question 1: What are the different strategies you will use to evaluate methods of learning and development against organizational requirements?

To appraise methods of knowledge and expansion in contradiction to the administrative requirements, dissimilar approaches are used:

1. Comparation yourself to the comparable administrations.

2. Complete the different calculations.

3. Train for the communal occupation necessities.

4. Deliberate the manufacturing or your structure corporation.

5. Explore the complete presentation.

6. The dissimilar exercise agendas for the dissimilar characters.

7. Recognizing the services, information and behaviors are compulsory for the corporation as glowing as.

Activity 2:

As you have evaluated methods of learning and development against organizational requirements in this project, discuss the steps and procedures you will implement to examine and review options for deploying quality policies and processes in organizational learning.

The steps and procedures that are applied to inspect quality administration organizations are:

1. Distinguish the Managerial goals of the establishment.

2. Generating a recognized employment strategy.

3. Accompanying a preliminary position examination.

4. Creating an employment strategy for manufacturing.

5. Obligation from the highest administration or the association.

6. Providing exercise to the staff.

7. The dangerous achievement is recognizing.

8. Expansion of credentials and the archives.

9. Set the strategies and measures for each subdivision.

10. Interconnect the consequences and quantity of the consequences also.

Activity 3

As you will ensure workplace learning opportunities are used by teams and individuals. What are the appropriate methods and strategies that you will implement to construct and present plans for improving organizational learning strategies?

The approaches and strategies that implemented to hypothesis and contemporary strategies for educating the knowledge approach:

1. Arrangement with other aptitude organization workstreams.

2. Arrangement to the commercial approach.

3. The definite possibility or the opportunity.

4. The important results and commendations.

5. The knowledge association competencies.

6. The knowledge arrangements.

7. The Admission of the assistance’s countryside at your corporation.

8. The subsidy is classical and overriding archetypal.

References

Agarwal, R., Grassl, W., & Pahl, J. (2012). Meta‐SWOT: introducing a new strategic planning tool. Journal of Business Strategy.

Eversole, B. A., Venneberg, D. L., & Crowder, C. L. (2012). Creating a flexible organizational culture to attract and retain talented workers across generations. Advances in Developing Human Resources, 14(4), 607-625.

Robinson, J. F., Foxon, T. J., & Taylor, P. G. (2015, August). Performance gap analysis case study of a non-domestic building. In Proceedings of the Institution of Civil Engineers-Engineering Sustainability (Vol. 169, No. 1, pp. 31-38). Thomas Telford Ltd.

Sandberg, F., & Kubiak, C. (2013). Recognition of prior learning, self-realization and identity within Axel Honneth’s theory of recognition. Studies in Continuing Education, 35(3), 351-365.

Syamsudin, S., & Supriyanto, A. (2019). Konsep Individual Learning Plan. Proceeding of The URECOL, 160-165.

BSBSUS511 Develop Workplace Policies and Procedures for Sustainability

Table of Contents. 1

Instructions to Learner. 2

Assessment instructions. 2

Assessment requirements. 5

Candidate Details. 6

Assessment – BSBSUS511: Develop workplace policies and procedures for sustainability. 6

Observation/Demonstration. 7

Summative Assessments. 20

Section A: Skills Activity. 21

Section B: Knowledge Activity (Q & A). 23

Section C: Performance Activity. 25

Case Studies. 26

Case Study A – Sustainability Policy. 26

Case Study B – Developing Sustainability Policies. 27

Case Study C – Documenting outcomes. 28

Workplace Documentation – for learners. 29

Workplace documents checklist. 29

Instructions to Learner

Assessment instructions

Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed
Your assessment tasks include your full legal name on each and every page.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else’s thoughts, writings or inventions and representing them as your own.Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor.The following list outlines some of the activities for which a learner can be accused of plagiarism:

Presenting any work by another individual as one’s own unintentionally
Handing in assessments markedly similar to or copied from another learner
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own thatis, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s).If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues.We retain this right at any time, including after submission of your assessments.

Confidentiality

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law.However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal.You must first discuss the issue with your trainer/assessor.If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment requirements

Assessment can either be:

Direct observation
Product-based methods e.g. reports, role plays, work samples
Portfolios – annotated and validated

The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities (formative and summative) in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.

Candidate Details

Assessment – BSBSUS511:Develop workplace policies and procedures for sustainability

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBSUS511:Develop workplace policies and procedures for sustainability.

Name: _____________________________________________________________

Address: _____________________________________________________________

_____________________________________________________________

Email: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed.We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________

Observation/Demonstration

Throughout this unit, you may be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.

Observation and evidence checklists have been included for all performance criteria in the Assessor Workbook, but the assessor only needs to record evidence in this document if they deem it necessary to judge competency for that particular activity.

An explanation of observations and demonstrations:

Observation is on-the-job

The observation will usually require:

Performing a work-based skill or task
Interaction with colleagues and/or customers.

Demonstration is off-the-job

A demonstration will require:

Performing a skill or task that is asked of you
Undertaking a simulation exercise.

Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.

Activities

Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).

Activity1A

Estimated Time

30 Minutes

Objective

To provide you with an opportunity to identify how to establish scope and objectives of workplace sustainability policies.

This activity does not require observation.

Explain what action you could take to establish the scope and objectives of sustainability policies in the workplace.

Write your answer in no more than 100 words.

Sustainability is the competence to justifiably happen the energetic human desires of the existing deprived of cooperating the capacity of upcoming generations to encounter their requirements by preservative and defensive the zone’s environments and ordinary possessions.

The action or steps that takings to instrument a workplace sustainability procedure:

1. Comprehend sustainability and distinguish what it resources to the corporation.

2. Established the goals and obligations.

3. Participate with the shareholders endlessly.

4. Begin the organization and procedures.

5. Interconnect the movements, pathway the development, and encounter the opportunities (Sala, et al.,2015).

Activity 1B

Estimated Time

15 Minutes

Objective

To provide you with an opportunity to identify how to gather information for the development of sustainability policies.

This activity does not require observation.

1. List two internal and two external sources of information.

2. List four methods of gathering information.

1. The two internal sources of information such as corporation conferences, and administrators are the foundations for the growth of the sustainability policies.

The external sources of information such as Manufacturing connotations, and faith-constructed organizations are the foundations for the expansion of the sustainability policies (Damanpour, et al.,2018).

2. The four methods of gathering information such as Philosophy, Atmosphere, Civilisation, and low cost are the fragment of the growth of the sustainability strategies or policies.

Activity 1C

Estimated Time

60 Minutes

Objective

To provide you with an opportunity to identify how to analyze information and consultation insights.

This activity does not require observation.

Explain what method you could use to analyze the information you have gathered. Write your answer in no more than 150 words.

The methods that use to analyze information that you have gathered:

1. Reviews – Appropriate inexpression at your topmost review of the queries, regulate the example extent, usage of the irritable tabularization to strainer the consequences, and attract the assumptions.

2. Operational tracking – Itsassistancesthe facilities such as transporting the additional modified perusing involvement.

3. Transactional facts stalking – It delivers an instrument to pathway the opinion of the beginning of the operation by connecting a preliminary operator mission with the extra responsibilities, that have remained formed from it.

4. community media nursing – It includes the tracking or following of an operational variety of references and the succeeding of them (Tuominen, et al.,2014).

5. Assembling contribution and recordkeeping of the data – A contribution permits for the recurrent instructions, and for expenditures to be feast concluded the period of suppleness in what way you retail the goods or services.

The Recordkeeping of the information denotes the material and the permitsentreated by the consumers throughout the procedure or record-keeping in the direction to undeveloped an interchange explanation with the establishment of the corporation.

Activity 1D

Estimated Time	60 Minutes
Objective	To provide you with an opportunity to develop and document sustainability policies according to organizational processes.
Equipment needed	Access to a computer.
	This activity does not require observation. Refer to Case Study B – Developing sustainability policies Develop a sustainability policy that identifies and documents five ways the business in the case study could improve its environmental impact. Your report should be typed on a computer and follow the organizational processes as detailed in the case study. Report Introduction –In the quick explanation, the conducts that for the insignificant corporate to advance their environmental impact such as usage of maintainable goods, deliver to the community transportation traveler profits, proposal them inaccessible exertion, usage of supportablepacking, and variety liveliness well-organized advancements. Purpose – The purpose of the advance the strategies conservational impact is to influence one or together of individuals extents, thusselecting of discourse some of the ecosphere furthermost demanding difficulties. It drops the surplus, diminishing the feasting and defending and preserving the environment and ordinary environments. It intends to confirm the atmosphere is non-violent, hygienic, and maintainable. The foremost determination of the sustainability strategies is that it permits the entities to encounter their existing requirements and also delivers on the desires of the upcoming compeers. Policy – The sustainability policy pursues to confirm that expansion is assumed not individual in the accurate technique but extra outstandingly to guarantee that the accurate belongings are completed. The policies that advance the conservational impact such as: 1. Customary the resident productions goalmouths. 2. Inspire Electronics Automobiles. 3. Prohibited Surplus Nourishment. 4. Incentivize carbon agriculture. 5. Being shrewd about the nuclear-powered.

Activity 1E

Estimated Time	60 Minutes
Objective	To provide you with an opportunity to incorporate implementation and continuous improvement processes into sustainability policies.
Equipment needed	Ø The policy developed in Activity 1D Ø Access to a computer.
	This activity does not require observation. Refer to Case Study B – Developing sustainability policies Using the policy points you identified and documented in Activity 1D, add additional information that explains what action can be taken to implement them and how they will be monitored for continuous improvement. The Actions that can be taken to instrument the sustainability policy: 1. Progress the exact, quantifiablegoalmouths, and purposes. 2. Describe sustainability revenue for your detailedcapability. 3. Generate an accomplishmentstage for instrumentmodification. 4. Interconnect the strategy to all the operating and constructionoperators. 5. Accumulate the baseline information on the existingposition of your goals. 6. Contrivance of all the achievementstages. These activities are observed by Guarantee the plan or the strategy is vibrant, shaping the management assurance and appointment, accomplishing and regulating the variations, and building in strengthening for the unceasing development in the sustainability strategy.

Activity 2A

Estimated Time	30 Minutes
Objective	To provide you with an opportunity to present workplace sustainability policies and implementation processes to key stakeholders.
Equipment needed	The policy was completed in Activity 1E.
	This activity will require observation. This is a role-play activity to be conducted in a small group. Within the group, there must be the following roles: Ø An employee from the business who will be helping to implement the policy Ø A manager from the business who is responsible for signing off the policy. Present your completed document from Activity 1E to the group. Within your presentation, make sure you: Ø Use language and tone appropriate to the audience Ø Speak clearly Ø Remain professional throughout Ø Answer any questions.

Activity 2B

Estimated Time	30 Minutes
Objective	To provide you with an opportunity to identify and source resources required to implement sustainability policies.
Equipment needed	Ø Access to the internet Ø A printer.
	This activity does not require observation. Refer to Case Study A: Sustainability Policy for Question 1 1. Identify three resources that may be required to implement the sustainability policy detailed in the case study. 2. Using the internet, research sources for the resources you have identified in Question 1. Attach your findings to your workbook; these can be handwritten or printed off. 1. The Three resources that are mandatory to instrument the sustainability strategy for an organization such as LED light bulbs, surface aquatic possessions, and recycling of excess materials(Farla, et al.,2012). 2. The sources of the resources that are realized in the sustainability policy or the procedure: 1. The LED light bulbs sources are exploiting rectifying tubes that discharge the light when they are associated in the route. 2. The sources of the surface aquatic possessions are ponds, rivers, containers, and the bays. 3. The sources of recycling of the excess materials such as the Aluminium, plastic, steel cans, plastic washing cleaner bottles, and newspaper towels.

Activity 2C

Estimated Time

60 Minutes

Objective

To provide you with an opportunity to identify how to support the implementation of workplace sustainability policies.

This activity does not require observation.

Explain the methods you could use to support the implementation of sustainability policies.

Write your answer in no more than 150 words.

The methods that can custom to provision the application of the sustainability policies and procedures:

1. Firstly describe what sustainability revenue for the detailed capability.

2. The expansion of detailed capability, assessable the goals and the purposes.

3. The Assortment of the baseline information on the existing position of the goals or the objectives.

4. Then Generate an accomplishment stage to instrument the variations.

5. The proposal is to be interconnected with all the supervisors and the construction users also.

6. After then contrivance and implement the all-accomplishment stages.

Activity 2D

Estimated Time

15 Minutes

Objective

To provide you with an opportunity to identify how to track continuous improvements in sustainability approaches using recording systems.

This activity does not require observation.

List three recording systems you might use to track continuous improvements.

The three-recording system that use to track continuous improvements are:

1. Recognise an opening or prospect for the modification, and generate a strategy to influence that goal and accomplish it.

2. The Instrument of that transformation on an important measure.

3. Congregation of the evidence after respectively innovative modification, and investigation of its efficiency (Bernhardt, et al.,2017)

Activity 3A

Estimated Time

90 Minutes

Objective

To provide you with an opportunity to document outcomes and provide feedback to key personnel and stakeholders.

Question 2 of this activity will require observation.

Refer to Case Study C: Documenting outcomes – for Question 1.

1. Using the information detailed in the case study, prepare a short report on the outcomes of the sustainability policies.

Make sure your policy includes:

Ø Initial objectives

Ø The policy principles

Ø What action has been taken

Ø What the outcomes are.

2. This is a role-play activity to be conducted in a small group.

Within the group, there must be the following roles:

Ø Employees from the business who will be helping to implement the policy

Ø A manager from the business is responsible for signing off the policy.

Using the information in the report you have written in Question 1, provide the feedback to the small group of key personnel and stakeholders.

When giving this feedback, make sure that you:

Ø Match the level of formality to the audience

Ø Speak clearly and professionally

Ø Acknowledge all input.

1. Report

Initial Objectives – The Met is tech industrialized and also executed its sustainability policies and approaches, The complete purposes are to develop additional ecologically approachable in their applies and procurements within the occupational.

The principles of the policy – The numerous philosophies that are deliberated in the organization such as:

1. Decrease the aquatic feasting

2. Decrease the liveliness usage

3. Diminish the redundant traveling

4. acquiring maintainable

These principles are the comprised in it, so now we consume to be taken action of that principles and then find the outcomes.

The Action has been taken –

1. Various actions have been taken for finding the outcomes as to decrease the aquatic ingesting, the achievement has been occupied that immovable the leaks, innovative knicks are fixed.

2. To decrease the vigor usage, all the electric apparatus is twisted off wherever conceivable, and little energy tubers are used.

3. To decrease the redundant itinerant, the conference agenda has been condensed, and connected conferences are presented as well.

4. The acquisition of a sustainable and welcoming atmosphere, scrubbing the goods, and recycling the paper.

Outcomes of those principles and the actions –

1. To decrease aquatic feasting the outcome, the complete decrease is 20 %

2. To decrease the vigor usage, the overall discount is 30 %

3. To decrease the redundant drifting the consequence is that one conference in a calendar month has been established, and training has given a connected assemblies program.

4. The acquisition of the maintainable, the consequence is that all the goods are substituted as well, and transformed the providers.

2. Roleplay

HR manager –Good morning

Employee – Hello, Today I want to discuss how to implement the policy, and who will be helping to implement it?

HR manager – To instrument the policy to recognize the requirements for an approach, acquire the shareholder sustenance, and interconnect with the additional or other workforces.

Employee – Okay. So, we have to contrivance the program for an association. But who will be helping to implement that policy?

HR manager – The executing association is accountable and all the administrators will help you to instrument the policy.

Employee – Okay. Thank you. Have a nice day.

Activity 3B

Estimated Time

60 Minutes

Objective

To provide you with an opportunity to identify trends requiring remedial action to promote continuous improvement of performance.

This activity does not require observation

1. List three types of information that you might use to identify trends.

2. Explain what remedial action might include. You should write your answer in no more than 150 words.

1. The three types of information that might be used in recognizing the trends such as quick, transitional, and extensive period.

2. The remedial actions are an achievement occupied to distress a longstanding rebuilding of conservational superiority. The remedial actions are encompassed in the movements:

1. select or indicate a slight untroublesome development.

2. Continuously Enquire to the consumers for the feedback response.

3. Stay Exposed and approachable to the criticism.

4. To deportment a self-valuation.

5. Always effort or exertion as a team or an assembly (Yao, et al.,2014)

Activity 3C

Estimated Time

30 Minutes

Objective

To provide you with an opportunity to identify how to modify sustainability policies to incorporate improvements.

This activity does not require observation.

Briefly explain what information you would need to include when modifying sustainability policies to include improvements.

Write your answer in no more than 100 words.

When informing the sustainability strategies, the data that required to include enhancements such as:

1. Enhance a green segment to your circular, participating in the sustainability instructions in your infrastructure’s proposal can assist stimulus and strengthen green performance.

2. The Conversation about the sustainability goals and the purposes.

3. The transmission and share of the sustainability accomplishments.

4. The development of the signage.

5. Also congregation the reprocessinghappening.

A sustainability policy might be demarcation your assurance to perform and idealscalculated to encourageecologicallyaccountableprocesses.

Summative Assessments

The summative assessments are the major activities designed to assess your skills, knowledge, and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge, and performance may be termed as:

Skills – skill requirements, required skills, essential skills, foundation skills
Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
Performance – evidence requirements, critical aspects of assessment,performance evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances). In some cases, skills will be demonstrated in writing, where the criteria fit.

It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or in a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or the third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attach completed written answers, portfolios, or any evidence of competency to this workbook.

Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

Numeracy
interprets and uses mathematical equations to calculate numerical information relating to time durations and costs
Oral communication
presents information and seeks advice using language appropriate to audience
participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding
Reading
identifies, analyses and evaluates complex textual information to determine legislative and regulatory requirements, trends and outcomes
Writing
researches, plans and prepares documentation using format and language appropriate to context, organisational requirements and audience
Initiative and enterprise
develops, monitors and modifies organisational policies and procedures according to legislative requirements and organisation goals
Teamwork
selects and uses appropriate conventions and protocols when communicating with internal and external stakeholders to seek or share information
plays a lead role in consulting and negotiating positive outcomes with a range of stakeholders
Planning and organising
plans, organises and implements work activities of self and others that ensure compliance with organisational policies and procedures, and legislative requirements
sequences and schedules complex activities, monitors implementation, and manages relevant communication
uses systematic, analytical processes in relatively complex, situations, setting goals, gathering relevant information, and identifying and evaluating options against agreed criteria
evaluates outcomes of decisions to identify opportunities for improvement

Answer the activity in as much detail as possible.

Equipment needed:

Access to the internet
Small group of peers for a role-play activity.

Identify and document one area within your workplace that you can develop a sustainability policy for. If you are not in a workplace you can refer to one you are familiar with or your assessor will provide you with an example workplace.

The one document area that is need to be done in the workplace that can help the company to develop the sustainability policy is the working policy document of the organization is helping the company to assess the workplace and develop the suitability policy (Game, et al., 2018).

Using the internet, research any relevant laws, legislation, codes of conduct or regulatory requirements for the area you have chosen. Make sure you take notes and attach them to your workbook.

The relevant laws and the regulations also, the legislation, and the code of conduct that is used in the regulatory requirements will be used in the finance section of the organization to develop the sustainability policy of the organization. The companies act 2006 will be used in this policy (Game, et al., 2018).

This is a role-play activity to be conducted as part of a small group of peers. For this activity, you will discuss the area you have chosen in Question 1 and the findings from your research and get their input on how you can lessen the environmental impact. The roles to include are:

Internal stakeholder – an employee from the business
External stakeholder – a customer.

Roleplay

Internal stakeholder – according to the current situation of the organization this is compulsory to develop a sustainability policy for the organization’s better development.

External stakeholder- yes sir as the organization needs a better policy they have to make sure to handle the situation in a better way for the organization.

Internal stakeholder – the company development is the important thing for the organization better results and expand the business in the market for more opportunities.

External stakeholder- as the current working policy of the organization is not that effective and for this, they have to make sure to handle this for the better development of the organization.

Using the information you have gathered in questions 1 to 3, develop a sustainability policy.

Within this policy, you should include:

The main principles
The actions to be taken to achieve the principles
Implementation
How it will be monitored
Any costs and timeframes.

The main principles

Economic principles and social principles will be applied in this.

The actions to be taken to achieve the principles

They have to examine the working policy and the position of the organization to improve the actions to reach the level of the principles.

Implementation

During the implementation of the principles in the organization, they have to make sure to deal with the company working policy and make sure to reach the level of the development of the organization for a better result (Lăzăroiu, et al., 2020).

How it will be monitored

This will monitor from the starting point of the company development as they have to make sure to handle the things and they have to take the help of the communication process in the organization to get a better result.

Any cost and timeframes

There will cost a charge to develop and implement the suitability policy in the organization around $45.00 and it will take the first 6 weeks of the organization.

Evaluate the policy and identify and document any areas for improvement.

The policy will be and the identify the document and the areas in which it needs to be done the improvement needs to be done in the financial department and the accounting department of the organization. Also, the policy will be identified in the terms of the company’s working policy (Lăzăroiu, et al., 2020).

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The answers to the following questions will enable you to demonstrate your knowledge of:

Australian and international standards relating to corporate sustainability
Environmental and sustainability legislation, regulations and codes of practice applicable to organisation
Internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures
Elements required for the development of organisational sustainability policies and processes including:
agreed outcomes of the policy and procedures
policy timeframes and costs
performance indicators
activities to be undertaken
assigned responsibilities
record keeping, review and improvement processes
common sustainability issues with organisational systems and procedures
Typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

Answer each question in as much detail as possible.

Briefly explain what international standards relate to corporate sustainability.

Max. 50 words.

International trade helps the organization reach the level of the company development of the organization. This will help the company to do better development in the corporate sustainability policy in the organization. This is the importance of international trade in the organization.

Explain the Australian government’s main piece of environmental legislation.

Max. 100 words.

Australian environment protection biodiversity conversation act 1999 is the central piece of the environmental legislation and it will help the company of Australia and provide the framework of the legal resources and the protect the environment of the company. This will help the company to handle the ecological communities of the company (Gottschamer, e al.,2016).

What environmental legislation applies to your state or territory?

The types of environmental legislation applicable to the state and the territories and there are:

Australian environment protection biodiversity conversation act 1999

List two types of internal sources of information.

The two types of the internal source of information are:

Working policy data

Financial data

List two types of external sources of information.

The two types of the external resource data are:

Marketing report

Stakeholder feedback

Briefly explain how using internal and external information helps to plan and develop sustainability policies and procedures.

Max. 75 words.

Internal and external resources of the organization help the company to get better deliveries and because of this, they have to make sure to handle the things in the organization also, with the help of the internal resources they will implement the working policy in the organization. Based on the external resources they will improve their marketing strategies in the organization to get a better result (Gottschamer, 2016).

What methods can you use to analyse information?

Max. 75 words.

The method that will be used to analyze the information of the organization is predictive data analysis will be used in this section because sustainability policy will be developed in the organization by doing prediction of the company result.

How might you determine the timeframes and costs of the policies?

Max. 75 words.

The determination of the timeframes and the cost of the policies are will be mentioned within 6 weeks of the policy development and it will cost around $45.00/-.

Explain what performance indicators you might use to track progress.

Max. 75 words.

The performance indicators that will be used to track the progress of the organization are the examination of the working report and the progress of the organization to get better results in the company.

List three things the implementation plan needs to establish.

The three things that are implemented in the plan and need to be established in the organization are:

Working policy

New organization management

Develop communication process

List two records a business might have to keep by law.

The two records that are business might have to keep by the law are the sales and the production record of the company (Howes, et al., 2017).

Briefly explain the most widely used continuous improvement model.

Max. 75 words.

A brief explanation of the two most widely used continuous improvement models of the organization are:

The development process of the company

Communication process development of the organization.

Explain the sustainability issues and barriers you might face.

Max. 75 words.

Explain the sustainability issue and the barriers that they might face is the communication gap and the supply also, the chain work process of the organization these are the two barriers which they might face in the organization and the development policy of the company in a sustainability manner.

Explain the action you could take to address any barriers to implementing policies and procedures.

Max. 75 words.

The action which is needed to be taken and any type of the barriers to implementing policies and the procedures of the organization are first they have to find out the lack point in the company work process and after that, they have to resolve the issue related to company work to make the things real in the organization (Howes, et al., 2017).

Section C: Performance Activity

Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.

This activity will enable you to demonstrate the followingperformanceevidence:

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

Develop and implement workplace policies and procedures for sustainability on at least one occasion, including:
implementing sustainability policy and procedures into wider organisational policies and procedures
consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

Answer the activity in as much detail as possible.

Identify an area of the workplace to develop a sustainability policy for. If you do not have a workplace, you can refer to one you are familiar with, or your assessor will provide you with an example workplace.

Within this task, you must:

Discuss the development of the policy with a group of peers to gain ideas and information
Include any relevant laws, legislation or codes of practice
Develop the principles and actions required to meet the objectives
Identify and source the resources required for implementation
Implement the policy
Develop and monitor continuous improvement methods
Identify any trends requiring remedial action.

Discuss the development of the policy with a group of peers to gain ideas and information-

The discussion will be done in the meeting room with the expert of the organization and stakeholders.

Include any relevant laws, legislation, or codes of practice-

The company act 2006 and 2013 are the relevant laws and the legislation in the organization.

Develop the principles and actions required to meet the objectives-

The economical principles and the social requirement development needs to the objectives.

Identify and source the resources required for implementation-

The internal and the external resources required for implementation.

Implement the policy-

Policy implementation is an important thing in the organization for better deliveries.

Develop and monitor continuous improvement methods-

Examination of the working policy and applying the predictive method in the company can reach a better level of the organization.

Identify any trends requiring remedial action-

They have to make the work process and the trend better in the company to get a better result in the organization’s development (Cohen, et al., 2015).

Write a short report documenting the outcomes of the sustainability policies. Write your answer in no more than 150 words.

Short report

The importance and the outcomes from the sustainability policy apply in the organization help the company to improve their working policy and the section of the working to get the better result in the organization. This also helps the company to get their reality and the result of the current working policy of the organization this is a better development required in the company to get the better result in the return of the company. This is an important of the outcomes that will become out of the suitability policy of the organization and this is the best way to improve the working policy of the organization development is the better outcome (Cohen, et al., 2015).

This is a role-play activity in which you will need to provide feedback on the outcomes you documented in Question 2 to key personnel and stakeholders. You should make sure that you use language appropriate to the audience and acknowledge all input.

The roles include:

An employee from the business
A manager from the business.

Roleplay

Employee- the importance of the sustainability policy is to improve the working environment of the company.

Manager – yes this is the important thing in the development of the organization and they will get a better result in the return of the company management.

Employees- they have to also, improve the communication process in the organization to get innovative ideas and reduce the conflicts between the team members and the other department of the organization.

Manager- this is the best way to apply the sustainability policy and use the outcomes from the feedback of the sustainability policy and the result of the working policy of the organization.

Case Study A – Sustainability Policy

At All Things Party we understand that businesses can have a negative impact on the environment, and we feel it is our duty to reduce our own impact where possible.

It is our policy to:

Reduce our use of energy
Reduce our water consumption
Recycle as much waste material as possible
Limit our use of paper by printing on both sides when we cannot avoid using paper, or using emails to send out correspondence
Avoid unnecessary travel
Encourage employees to car share or use alternative methods of transport into work
Purchase environmentally friendly products where possible.

Case Study B – Developing Sustainability Policies

H & J Accountancy and administration services are a medium sized, office based company that employ 24 members of staff across a few different departments in the offices. They have a large kitchen area and shower room facilities for staff members. They work between the hours of 9am – 5pm Monday to Friday and have another branch in a nearby city that they travel to twice a week for a meeting.

Their main business is providing accountancy and administration services to individuals, small businesses and some large companies. They use a lot of paper and ink for printers and photocopiers in order to provide prospective customers with quotes, and send out regular financial reports and other reports as requested. All of their reports follow a house style of font size 12, font style Calibri, centre alignment and arrow bullet points for lists. The majority of their work is computer based but they do keep a lot of hard copies of paperwork.

They would like to minimise the impact on sustainability of all office and transportation activities.

Case Study C – Documenting outcomes

Met Tech developed and implemented its sustainability policies four months ago, with their overall objective to become more environmentally friendly in their practices and purchases within the business. Overall, they are happy with the progress and will be continuously monitoring each area to ensure continuous improvement.

The data collected shows the outcomes of the changes.

Principle	Action	Outcome
Reduce water consumption	New taps, fixed leaks	20% reduction
Reduce energy usage	All electrical equipment turned off where possible Low energy bulbs Aircon turned up by one degree Staff reminded to turn off equipment	30% reduction
Reduce unnecessary travel	Meeting schedule reduced Online meetings introduced Car sharing encouraged	One meeting a month Training given on online meeting programs Car share initiative set up
Sustainable purchasing	Environmentally friendly cleaning products Recycled paper	All products replaced Suppliers changed

References

Sala, S., Ciuffo, B., & Nijkamp, P. (2015). A systemic framework for sustainability assessment. Ecological Economics, 119, 314-325.

Damanpour, F., Sanchez‐Henriquez, F., & Chiu, H. H. (2018). Internal and external sources and the adoption of innovations in organizations. British Journal of Management, 29(4), 712-730.

Tuominen, R., Stolt, M., & Salminen, L. (2014). Social media in nursing education: The view of the students. Education Research International, 2014.

Farla, J., Markard, J., Raven, R., & Coenen, L. (2012). Sustainability transitions in the making: A closer look at actors, strategies and resources. Technological forecasting and social change, 79(6), 991-998.

Bernhardt, V. L. (2017). Data analysis: for continuous school improvement. Routledge.

Yao, Z., Vinnakota, V. R., Zhu, Q., Nichols, C., Dwernychuk, G., & Inga-Rojas, T. (2014). Forewarned is forearmed: An automated system for remedial action schemes. IEEE Power and Energy Magazine, 12(3), 77-86.

Cohen, S., Eimicke, W., & Miller, A. (2015). Sustainability policy: hastening the transition to a cleaner economy. John Wiley & Sons.

Game, E. T., Tallis, H., Olander, L., Alexander, S. M., Busch, J., Cartwright, N., … & Sutherland, W. J. (2018). Cross-discipline evidence principles for sustainability policy. Nature Sustainability, 1(9), 452-454.

Gottschamer, L., & Zhang, Q. (2016). Interactions of factors impacting implementation and sustainability of renewable energy sourced electricity. Renewable and Sustainable Energy Reviews, 65, 164-174.

Howes, M., Wortley, L., Potts, R., Dedekorkut-Howes, A., Serrao-Neumann, S., Davidson, J., … & Nunn, P. (2017). Environmental sustainability: a case of policy implementation failure?. Sustainability, 9(2), 165.

Lăzăroiu, G., Ionescu, L., Uță, C., Hurloiu, I., Andronie, M., &Dijmărescu, I. (2020). Environmentally responsible behavior and sustainability policy adoption in green public procurement. Sustainability, 12(5), 2110.

SITXFIN003 Manage finances within a budget

Table of Contents

Assessment 1

Question 1

Restaurant Budget and Actual Financial Performance
		January(Budget)	February(Budget)	March(Budget)	Budgeted Total(Jan-March)	ActualSales(Jan-March)	Variance(DifferencebetweenBudgetedandActualfigures)	(F)FavorableVariance/(U) UnfavorableVariance
SALES
	Food	40,000	40,000	40,000	120,000	120,000	0	F
	Beverage-non-Alcoholic	150	300	300	750	750	0	F
	Beer	300	250	200	750	650	-100	U
	Wine	300	350	500	1,150	1,200	50	F

	Total Sales	40,750	40,900	41,000	122,650	122,600	-50	U
EXPENSES
Less:
	Cost of Goods Sold
	:Food	10,000	10,000	10,000	30,000	60,000	-30000	U
	:Beverage	75	150	150	375	450	-75	U
	: beer	150	125	100	375	400	-25	U
	:wine	150	175	250	575	400	175	F

Less:	Other Expenses
	:rent	1,000	1,000	1,000	3,000	3,000	0	–
	: Insurance	100	100	100	300	500	-200	U
	:Council Rates	120	120	120	360	360	0	–
	:Advertisements	200	250	250	700	700	0	–
	:Electricity	250	250	250	750	1,200	-450	U
	:Gas	100	100	100	300	400	-100	U
	:Phone	200	200	200	600	800	-200	U
	: Payroll-staffwages	8,000	8,500	8,500	25,000	30,000	-5000	U
	TotalCost	20,345	20,970	21,020	62,335	98,210	-35875	U
	Profit (Sales-Expenses)	20,405	19,930	19,980	60,315	24,390	-35925	U

Question 2

This answer is stated in the above table.

Question 3

As per the given data, the sale figure for the wine shows a positive trend because it increases every month whereas the sale figure for the beer shows a negative trend because its sales decrease every month(Atmadja, et al., 2018).

Question 4

The total sale of the business shows a negative result which is a very big risk for the business. The company expected more sales from the business but the budgeted sale of the business is not achieved. If the organization does not achieve the budgeted sale, then it can’t able to run the business for a long time in the market.

Question 5

An organization must need to investigate or review the cost of the food because the actual cost of the food is much higher than the budgeted cost of the food which is a very unfavourable condition for the business. This is a very big problem or issue for the business because this condition affects the business revenue. If a company can’t earn revenue,thenit can’t able to run the business in the competitive market. An organizationalso needs to investigate the cost of beer and beverages because the actual cost of beverages and beer is much higher than the budgeted cost which is a very unfavourable condition for the business(Atmadja, et al., 2018).

Question 6

The formula to calculate the food is

Food cost ÷ Food sales × 100

A) Food Cost Percentage
Budgeted cost

Food cost ÷ Food sales × 100

= 30000 ÷ 120000 × 100

= 25%

Actual cost

Food cost ÷ Food sales × 100

= 60000 ÷ 120000 × 100

= 50%

B) Beverage cost percentage
Budgeted cost

Beverage cost ÷ beverage sales × 100

= 375 ÷ 750 × 100

= 50%

Actual cost

Beverage cost ÷ beverage sales × 100

= 450 ÷ 750 × 100

= 60%

C) Beer cost percentage
Budgeted cost

Beer cost ÷ beer sales × 100

= 375 ÷ 750 × 100

= 50%

Actual cost percentage

Beer cost ÷ beer sales × 100

= 400 ÷ 650 × 100

= 61.5%

D) Wine cost percentage
Budgeted cost

Wine cost ÷ Wine sales × 100

= 575 ÷ 1150 × 100

= 50%

Actual cost percentage

Wine cost ÷ Wine sales × 100

= 400 ÷ 1200 × 100

= 33.33%

Question 7

An organization spends more money on food costs due to this reason the profitability of the business gets affected. It is very important to meet the food cost target. If the budgeted target of the food cost does not meet then the organization can’t able to run the business in a competitive market.

Question 8

Report

Introduction

This report is prepared to know the difference between actual cost and budgeted cost. The variance of budget shows both negative as well as positive results. The positive variance means the organization run in a profit or favourable condition whereas the negative variance means the organization run in a loss or unfavourable condition. In this report, I have provided information related to the expense variances, cost of goods sold variance, and sale variance.

Variance report

In this variance report, I have provided the information related to 3-month variances such as January, February, and March that are discussed below

Restaurant Budget and Actual Financial Performance
		January(Budget)	February(Budget)	March(Budget)	BudgetedTotal(Jan-March)	ActualSales(Jan-March)	Variance(DifferencebetweenBudgetedandActualfigures)	(F)FavorableVariance/(U) UnfavorableVariance
SALES
	Food	40,000	40,000	40,000	120,000	120,000	0	F
	Beverage-non-Alcoholic	150	300	300	750	750	0	F
	Beer	300	250	200	750	650	-100	U
	Wine	300	350	500	1,150	1,200	50	F

	Total Sales	40,750	40,900	41,000	122,650	122,600	-50	U
EXPENSES
Less:
	Cost of Goods Sold
	:Food	10,000	10,000	10,000	30,000	60,000	-30000	U
	:Beverage	75	150	150	375	450	-75	U
	: beer	150	125	100	375	400	-25	U
	:wine	150	175	250	575	400	175	F

Less:	Other Expenses
	:rent	1,000	1,000	1,000	3,000	3,000	0	–
	: Insurance	100	100	100	300	500	-200	U
	:Council Rates	120	120	120	360	360	0	–
	:Advertisements	200	250	250	700	700	0	–
	:Electricity	250	250	250	750	1,200	-450	U
	:Gas	100	100	100	300	400	-100	U
	:Phone	200	200	200	600	800	-200	U
	: Payroll-staff wages	8,000	8,500	8,500	25,000	30,000	-5000	U
	Total Cost	20,345	20,970	21,020	62,335	98,210	-35875	U
	Profit (Sales-Expenses)	20,405	19,930	19,980	60,315	24,390	-35925	U

The above variance table shows the favourable as well as the unfavourable conditions of the business. According to this table, there is one problem that organizations must investigate to run their business in a competitive market. The problem is the total amount cost of goods showing unfavourable conditions because the actual cost of the good is more than the budgeted cost(Drury, 2018). The following points are discussed below in the regard to this variance –

Discussion with the existing supplier

It is very important for the organization they must conduct a meeting with their existing suppliers to reduce the cost of goods or ask for a discount from the supplier. If this problem is not resolved on time, then the restaurant can’t able to run the business in a competitive market. The organization must discuss the financing terms and prepaid freight with existing suppliers to reduce the cost of goods and earn more money from the targeted market.

Evaluation of staffing and rostering requirements

The organization needs to have the staffing and roasting requirements to be done in such a way that the maximum number of team members must be available in the big time to provide the best and most valuable services to the customer according to their demands. The company must conduct the training and development sessions to provide the best training to team members related to their job rules and the skills that they use to make good business relationships with the customers. The staff member of the organization must provide good options to the customer while taking orders of food, beverages, and beer(Drury, 2018).

Evaluation of the impact of potential roster changes

The impact of the potential roster changes is

Organisation get the well-talented team members who perform their job roles properly which ultimately increase the sale of the business.
Staff must check the quality and quantity of the product while receiving the goods from the supplier.
Staff ordered goods only that were required to fulfil the demands of the customers.

Review of operating procedures

The senior manager of the company must monitor the procedures used by the team members to prepare the food for the customer to identify the waste that produces while preparing the food. Companies must include new dishes on the menu and change the price of their existing dishes to increase the sale of the business and attract new customers. The employees of the business must store the food according to storage temperature requirements to save the food from bacterial growth and spoilage(Shim, et al., 2015).

Sourcing the new supplier

If the existing supplier of the organization is not ready to give a discount or adjust the cost of goods then the organization must find a new supplier to get the best quality of goods at minimum cost.

Conclusion

The report is developed to know the favourable as well as the unfavourable conditions of the business. According to the current condition of the restaurant, an organization needs to take necessary action to run the business in the targeted market for the long term.

Assessment 2

Restaurant Budget(April-June)
		April(Budget)	May(Budget)	June(Budget)	Budgeted Total(April-June)
SALES
	Food	48000	48000	48000	144000
	Beverage-non-Alcoholic	180	360	360	900
	Beer	360	300	240	900
	Wine	360	420	600	1380

	Total Sales	48900	49080	49200	147180
EXPENSES
Less:
	Cost of Goods Sold
	:Food	10000	10000	10000	30000
	:Beverage	75	150	150	375
	:beer	150	125	100	375
	:wine	150	175	250	575

Less:	Other Expenses
	:rent	1000	1000	1000	3000
	:Insurance	107	107	107	321
	:Council Rates	122.40	122.40	122.40	367.2
	:Advertisements	500	550	550	1600
	:Electricity	250	250	250	750
	:Gas	100	100	100	300
	:Phone	200	200	200	600
	: Payroll-staff wages	8000	8500	8500	25000
	Total Cost	20654.4	21279.4	21329.4	63263.2
	Profit(Sales-Expenses)	28245.6	27800.6	27870.6	83916.8

Assessment 3

Question 1

a) superannuation
b) wages or salaries
c) Taxes and licensing fees
d) public liabilities

Question 2

6 different expenses will vary according to the level of staffing such as

Work cover insurance
Superannuation (Shim, et al., 2015).
Amount related to tool allowance and sick leave.
Team member’s meal expenses
Wages or salary
Laundry

Question 3

There are names name of 6 different expenses that do not vary according to the level of staffing such as

Bank loan
Rent
Water
Gas
Tax
Electricity

Question 4

If the actual cost is more than the budget cost.
If any natural disaster occurs in the country.
Inflation in the market.
If the government increases the tax rate, unfortunately.

Question 5

Natural disaster – in the case of natural disasters, suppliers will increase the cost of goods due to this reason restaurants also need to increase the cost of food which is not acceptable to the customers(Libing, et al., 2014).
Increase in the tax rate – if the government increase the tax rate, then the company need to spend more money to purchase their goods or food item to prepare the food for the customers.

Question 6

Financial manager of the organization can conduct the meeting with colleagues.
Financial managers can be sent emails to their colleagues.
Finance manager can print out a copy of the budget and deliver it to the cabins of colleagues.

Question 7

Delivery invoice
Payroll report
Insurance fee

Question 8

The financial managers can use email to collect the information related to the financial transactions to prepare the budget. The financial manager also conducts meetings with the managers of all the departments to identify the fixed cost and projected sales that they want to achieve in the upcoming financial year. The financial manager keeps the records up to date to update the budget and financial transactions in the books of account. There are 4 sources that financial managers used to identify the income records such as

Statement of bank
Customers
Dividends
Rental and property yields(Libing, et al., 2014).

Question 9

Suppliers provide the food items at a higher cost.
Team members do not store the food item according to their temperature requirement which results in food items getting spoiled.
Employees can’t able to handle the food items which increases wastage.
Team members maybe still the food item for personal use.
Chef may use a high quantity of food items to prepare the dish.

Question 10

It could be a valid solution because the deviation changes according to the area of business. For example – the cost of staff would be the same but the availability of the staff is more in the company.

Question 11

Some topics need to be discussed in the meeting with the F and B manager such as

As a restaurant manager of the business, I am asking about the performance and sales of the past years.
Asking the changes in the supplier, property, and management.
Expectation or goal of the organization which they want to achieve in the next financial year.
Provide suggestions to improve the underperforming business area.

Question 12

The circumference is an increase in the number of bookings during the offseason(Saputra, et al., 2020).

The organization needs to be higher more employees because in the offseason staff take leaves. If the staff is available then the quality of services and goods is maintained properly.

Question 13

Bank deposit documentation – it is a type of slip that use by the depositor to deposit the cash in the bank.
Bank statement – it is a type of accounting summary which provide information related to the financial transaction that the organization used to create the budget.
Banking summaries – it is a type of summary which show transaction related to the case as well as check dad dan by the organization(Saputra, et al., 2020).
Business activities statements – it is a type of form that organizations lodge in the Australian taxation office to pay their tax obligation.
Cheque books – it is a type of book or tool that people use to withdraw their cash from the bank.
Credit card transaction statement – it is a statement that provides information related to the purchases made by the person on credit.
Invoice – it is a type of commercial document that is given by the supplier to the customer when they purchase the product from their company.
Journal entries – it is a type of entry that provides information related to the financial transaction of the business.
Labour and wages report – it is a type of document which include the information related to the name of the employers, ABN number, total wages paid to employees, address of the employer, etc.
Merchant statement – it is a type of document which provide information related to the amount given by the customer in the exchange for the purchase of the good.
Transaction report – it is a type of report that includes the data which contain the information related to all the business transaction of a particular year.

Question 14

Cash budget – it is the budget that includes information related to the expected or projected cash inflow and outflow of the business in a particular financial year.
Cash flow budget – it is a type of budget that provides information related to assumed cash receipt on cash expenditure that occurs in a particular period.
Department budget – it is a tool that organizations used to estimate the income and expenses of departments to achieve the financial goal of the business.
Event budget – it is a type of budget that company created while conducting events to attract new customers(Alabdullah & Maryanti, 2021).
Project budget – it is a budget that is created by the organization to identify the income that they earn from completing the particular project and the expenses that they spend to complete the particular project.
Purchasing budget – it is a budget that an organization created to estimate the expenses that they incurred to purchase the goods from the supplier.
Sale budget – it is a budget that an organization created to estimate the sale that they earn in a particular financial year.
Wage budget – it is a budget created by the organization to estimate the expenses that spend on providing salaries or wages to the Employees.
Statical report – This is a report that provides information related to the estimated expenses incurred by the company in a particular year and revenue generated from those expenses.
Whole of organization budget – it is a type of budget that an organization creates to estimate the expenses incurred in a particular year and revenue that they earn from a particular area.

Question 15

Circumstance 1 – Construction work. When customers visit the restaurant at that time, they find a parking spot. So, in this condition restaurant not consider the sale of the business.

Circumstance 2 – Natural disaster. Due to the covid-19 virus, people get ill and are terminated from their jobs(Alabdullah&Maryanti, 2021).

Question 16

Review the past year’s performance of the business.
Compare the business performance with the competitor’s business performance.

Question 17

The accounting software is XERO

It automatically calculates the amount and record all the financial transaction according to the financial system.

Question 18

It is very important to control the budget because businesses face losses if the actual cost increases or goes up. As a finance manager, I review the financial transaction to identify the area that needs to improve. After identifying the area, I provide information to the general manager regarding the underperformed area to improve it.

Question 19

If the organization uses the budget properly then they get the information related to costs that go up or more than the budgeted cost. With the help of this information, the manager’s corporate plan is to reduce the cost to run the business under favourable conditions.

Question 20

It is the type of statement that contains information related to cash outflow as well as an inflow in the business(Maheshwari, et al., 2021).

Question 21

Weekly – The finance manager reviews the budget on weekly basis to identify the performance of the business.
Monthly – The finance manager of the business reviews the performance every month by comparing the last month’s performance of the business.
Yearly – The finance manager reviews the performance of the business on yearly basis to identify the financial position of the business(Maheshwari, et al., 2021).

Question 22

Food wastage

Question 23

It is the type of earning that earn by the sales team as an incentive when they achieve their sales targets more than the budgeted sale targets.

Question 24

The difference between the budgeted cost and actual cost is known as variance.

Question 25

Financial report	Definition	Purpose
Budget	It is a type of plan that is created to estimate the income and expenses of the financial year.	It is created to know the estimated cost incurred by the company to generate profit from the business.
Covers	It is a type of transaction that is taken to reduce the liability of the business(Edwards &Boyns, 2012).	To reduce the liability of the business.
Expenditures	Expenditure is the cost that spends by the company to run its business.	It is important to run the business operations.
Labour	Labour is the type of manpower that organizations use to achieve their goals.	Archive the goals of the business.
Occupancy rate	It is the rate that an organization uses to identify the total amount that the current organization has to complete a particular project.	It is the rate that an organization uses to identify the total amount that the current organization has to complete a particular project.
Purchases	Purchase is the term used when a buyer purchases a product from a business.	Purchase is the term used when a buyer purchases a product from a business.
Sales	It is the term that is used when organizations sell their products.	It is the term that is used when organizations sell their products.
Stocks	Stock is the type of inventory that the company store to complete their project.	Stock is the type of inventory that the company store to complete their project.
Transactions	Transfer of goods and services.	Transfer of goods and services(Ward, 2012).
Transaction exempted	It is a type of security transaction that does not need any legal requirements.	It is a type of security transaction that does not need any legal requirements.
Unit sold	This term is used when a company sells its commodity to the customers.	This term is used when a company sells its commodity to the customers.
Wages	The wages are given by the organization to their employees.	The wages are given by the organization to their employees.

Reference

Alabdullah, T. T., &Maryanti, E. (2021). Internal Control Mechanisms in Accounting, Management, and Economy: A review of the Literature and Suggestions of New Investigations. International Journal of Business and Management Invention, 10(9).

Atmadja, A. T., Saputra, K. A. K., &Koswara, M. K. (2018). The influence of village conflict, village apparatus ability, village facilitator competency and commitment of local government on the success of budget management. Academy of Accounting and Financial Studies Journal, 22(1), 1-11.

Drury, C. (2018). Cost and management accounting. Cengage Learning.

Drury, C. M. (2013). Management and cost accounting. Springer.

Edwards, R., &Boyns, T. (2012). A history of management accounting: The British experience. Routledge.

Libing, Z., Xu, Z., &Ruiquan, Z. (2014, September). Application of the balanced scorecard in the university budget management. In Conference on Informatisation in Education, Management and Business (IEMB-14).

Maheshwari, S. N., Maheshwari, S. K., & Maheshwari, M. S. K. (2021). Principles of Management Accounting. Sultan Chand & Sons.

Saputra, K. A. K., Subroto, B., Rahman, A. F., &Saraswati, E. (2020). Issues of morality and whistleblowing in short prevention accounting. International Journal of Innovation, Creativity and Change, 12(3), 77-88.

Shim, J. K., Siegel, J. G., Dauber, N. A., & Qureshi, A. A. (2015). Accounting handbook. Barrons Educational Series, Incorporated.

Ward, K. (2012). Strategic management accounting. Routledge.

BSBMGT605 Provide leadership across the organisation

STUDENT ASSESSMENT TASKS

Student Name:_________________

Student Number:____________________

www.acab.edu.au

Contents

Assessment information 3

Assessment instructions 4

Student assessment agreement 7

Assessment Task 1 Cover Sheet 8

Assessment Task 1: Written questions 9

Assessment Task 1 Instructions as provided to students 11

Assessment Task 1 Checklist 12

Assessment Task 2: Leadership project 13

Assessment Task 2 Instructions as provided to students 15

Assessment Task 2 Checklist 20

Assessment Task 3: Media release project 22

Assessment Task 3 Instructions as provided to students 23

Assessment Task 3 Checklist 25

Assessment Task 4: Work goals and professional development project 26

Assessment Task 4 Instructions as provided to students 28

Assessment Task 4 Checklist 30

Assessment Task 5: Ethics project 31

Assessment Task 5 Instructions as provided to students 32

Assessment Task 5 Checklist 34

Final results record 3

Assessment information

The assessment tasks for BSBMGT605 Provide leadership across the organisation are included in this Student Assessment Tasks booklet and outlined in the assessment plan below.

To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.

Assessment plan

Assessment Task	Overview
1. Written questions	You must correctly answer all questions.
2. Leadership project	You must prepare and deliver a presentation about Boutique Build’s Strategic Plan for staff and consult with staff on the plan and operational activities. You must also investigate a workplace issue.
3. Media release project	You are required to support a staff member to develop a short media release.
4. Work goals and professional development project	You must develop work goals for a job role of your choice, develop a professional development plan, as well as participate in and report on a professional development activity.
5. Ethics Project	You must investigate an ethics issues, update the organisation’s Code of Ethics and communicate updated Code to staff.

Assessment preparation

Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for clarification if you have any questions.

When you have read and understood this unit’s assessment tasks, print out the Student Assessment Agreement. Fill it out, sign it and hand it to your assessor, who will countersign it and keep it on file.

Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.

Assessment appeals

If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s assessment appeals process.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment instructions

Each assessment task in this booklet consists of the following:

Assessment Task Cover Sheet

This must be filled out, signed and submitted with your assessment responses.

If you are submitting hardcopy, the Assessment Task Cover Sheet should be the first page of each task’s submission.

If you are submitting electronically, print out the Assessment Task Cover Sheet, fill it out, sign it and then scan and submit the file.

The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your assessor will include written feedback on the Assessment Task Cover Sheet giving reasons why. Your assessor will also discuss this verbally with you and provide advice on reassessment opportunities as per your RTO’s reassessment policy.

Depending on the task, this may include

resubmitting incorrect answers to questions (such as written questions and case studies)
resubmitting part or all of a project, depending on how the error impacts on the total outcome of the task
redoing a role play after being provided with appropriate feedback about your performance
being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily completed the first time, after being provided with appropriate feedback.

Assessment task information

This gives you:

a summary of the assessment task
information on the resources to be used
submission requirements
resubmission opportunities if required.

Assessment task instructions

This includes questions you will need to answer or tasks that you need to complete.

Your answers must be typed using software as indicated in the assessment task Instructions.

Copy and paste each task’s instructions into a new document and use this as the basis for your assessment task submission. Include this document’s header and footer.

If you are submitting electronically, give the document a file name that includes the information as indicated in the section called ‘Naming electronic documents’ (see below).

Naming electronic documents

It is important that you name the documents that you create for this Assessment Task in a logical manner.

Each should include:

Course identification code
Assessment Task number
Document title (if appropriate)
Student name
Date it was created

For example, BSBMGT605 AT2 Fatigue Management Report Joan Smith 20/10/20.

Icons

Icons are used in task instructions to indicate three of the common stages within the task.

	This icon indicates that you will need to meet with your assessor (and possibly other students) to complete a meeting or role play.
	This icon indicates that you will need to communicate via email or send documents to via email.
	This icon indicates that you will need to submit an item of evidence.
	This icon indicates all other stages during the task, which may include research, developing documents, brainstorming ideas and so on.

Additional resources

You will be provided with the following resources before you begin each assessment task.

Assessment Task 2:

Strategic and Operational Plan
Fatigue Management Report Template

Assessment Task 4:

Professional Development Plan Template.
Professional Development Report Template

Assessment Task 5:

Code of Ethics

Checklist

This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.

Student assessment agreement

Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.

If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?	¨ Yes	¨ No
Do you understand the requirements of the assessments for this unit?	¨ Yes	¨ No
Do you agree to the way in which you are being assessed	¨ Yes	¨ No
Do you have any specific needs that should be considered	¨ Yes	¨ No
If so, explain these in the space below.

Do you understand your rights to reassessment?			¨ Yes	¨ No
Do you understand your right to appeal the decisions made in an assessment?			¨ Yes	¨ No
	Student name	Vinay deep Reddy Gangaram
	Student ID number	2020264
	Student signature
	Date
	Assessor name
	Assessor signature
	Date

Assessment Task 1 Cover Sheet

Student declaration

To be filled out and submitted with assessment responses

¨ I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

¨ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

¨ I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name	Vinay deep Reddy Gangaram
Student ID number	2020264
Student signature
Date

Assessor declaration

¨ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcome	S	NS	DNS	Resubmission	Y	N

Feedback

Student result response

¨ My performance in this assessment task has been discussed and explained to me.

¨ I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written questions

Task summary

This is an open-book test, to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

Access to textbooks and other learning materials.
Computer with Microsoft Office and internet access.
Access to legislation, regulations and codes including:

https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick-guide-australian-discrimination-laws

Timing

Your assessor will advise you of the due date of this assessment.

Submit

Answers to all questions.

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel you have been dealt with unfairly or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse: when a question asks you to analyse something, you should do so in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare: when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast: when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Describe: when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Discuss: when a question asks you to discuss something, you are required to point out important issues or features and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Evaluate: when a question asks you to evaluate something, you should put forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine: when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain: when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify: when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List: when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline: when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise: when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions as provided to students

Provide answers to all of the questions below:

Discuss, in one paragraph, the concept of business ethics.

In the process of implementing the policy and procedure in the business used ethics that include a code of conduct, protection to the social group, social value, follow the legislation. The business’s main objective is to make a maximum profit but ethics help businesses to focus on role and responsibility towards the individual, corporate, and function of the business. Business ethics help to identify the possible solution of the problem that does not harm the business function and individual rights of the employee (DesJardins& McCall, 2014).

Discuss ethical leadership and its importance in supporting organisational values.

Ethical leadership concept as important as business ethics, the ethical leadership does not affect only the employee also the customer and business. The organization’s value is performed by the leader, so the leader should have to follow ethical leadership. Good leadership promotes effective employees’ relationship that helps business to increase productivity.

Discuss three characteristics of an ethical leader.

The characteristic of an ethical leader is given below:

A leader should respect everyone: To improve the quality of leadership and to motivate people leadership should respect every employee, customer.

Open communication: To build trust and honesty in organization leaders should adopt open communication with the employee.

Lead by example and manage stress effectively: Used example to lead the employee to provide direction to complete the work and motivate the employee, the leader should have the ability to manage the stress (DesJardins& McCall, 2014).

Give, and explain, three benefits of ethical leadership.

Work under the law: Ethics of leadership ensure the safety of the work environment and manage the legislation in the workplace.

Customer loyalty: The efficiency of the employee builds the relationship with the customer and the satisfied customer is loyal to the business.

Improved morale: Ethical leadership ensures that avoiding harassment and listening to the employee’s opinion that improved the morale of the employee (Sethuraman, & Suresh, 2014).

Discuss four (4) styles of leadership and the impact each of the identified styles on organisational culture.
Autocratic: In this leadership style the leader gives a direct order to the employee ( Do, what I say), it ignores the value of other and opinion strength is limited so impacts the organization’s culture negatively.
Pacesetting: The leadership style is used to set the standard and motive to complete the work quickly, improve the organizational culture and build efficiency.
Democratic: The leadership style promotes employee opinion, improves the relationship between employee and leader.
Affiliative: To make the collaborative relationship within the employee, maintain a friendly environment in the organization.
Explain how a charismatic leader can assist in ensuring that a company’s vision is implemented.

In the process to influence others, implement charismatic leadership which is based on communication skills, confidence, charming and motivational skills. The vision of the company shows that where the company sees them in the future and to achieve the vision, the company need an effective leadership style that helps to influence the employee for the work which improve the productivity (Sethuraman, & Suresh, 2014).

Discuss at least three strategies that can be used to encourage employee participation in decision-making.

List of the three strategies to involve the employee in decision making are given below:

Use of suggestion box: The strategies show the indirect way to collect the opinion, without mentioning their name employee available their thought.

Survey: Employee involvement in decision-making can be done through conducting an online survey or a traditional survey.

Conduct meeting: Every employee has a different point of view and meeting helps to point out their opinion.

Discuss three strategies that a leader can use for building trust and confidence with colleagues.

There are three strategies that managers use to build trust and confidence with colleagues is given below

Leader supports their team member when they face problems in their particular work by providing the best and valuable suggestions to resolve the problem.
Leader conducts the motivational seminar to motivate the employees for achieving organizational as well as personal goals (Hayes, 2018).
Team Leader uses interpersonal leadership skills while leading the team members because interpersonal leadership skills help the leaders to build good working relations with employees.
Explain the importance of leadership in ensuring that work health and safety legislation is met.

Leadership plays a very important role to protect the employees from hazards and uncertain risks. To protect the employees from uncertain risk, Team leaders conduct the training program to provide training to team members related to the uses of health and safety measures. Team leaders also provide safety equipment to their team members to protect the employees from the workplace Hazard that occur during work. Team leaders of the company always encourage the employees to follow the health and safety policy and procedures of the company.

Give five (5) reasons why it is important to follow anti-discrimination law and provide equal opportunity, giving a short explanation of each.

There are five reasons to follow the anti-discrimination law and the equal opportunity act is given below

If the manager provides equal opportunity to all the team members of the company then they do their work with more potential to achieve the organizational goals.
If the HR manager follows both the laws then the company gets a well-skilled candidate for the job roles.
Both laws help the company by encouraging the employees to increase the productivity of the business (Hayes, 2018).
Strong brand reputation in the market.
Increased employee engagement.
Explain the key phases of a change management process.

There are some key phases of the change management process is explained below

Preparation phase – In this phase, the manager determines the need for the change by analysing the performance of the overall business, by analyzing the financial position of the business, etc.
Planning phase – In this phase, the manager creates plans and strategies to improve the performance of employees, enhance the goodwill of the business in the market, increase the productivity of the business, increase the sale of the business, brand promotion, etc.
Execution – After creating the plan, the manager documents the entire plan that he prepares to expand the business properly. After documenting the plan, the manager sends the document to senior management for getting approval for implementation (Sarayreh, et al., 2013).
Explain the organisational change process using Kotter’s 8-step change model.
Form a guiding coalition.
Establish a sense of urgency.
Convey the vision for buy-in.
Develop a strategic vision & initiatives.
Sustain acceleration.
Generate short-term wins (Sarayreh, et al., 2013).
Empower others to enact action.
Incorporate changes into the culture.

Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for the following?	Completed successfully?		Comments
	Yes	No
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 2: Leadership project

Task summary

For this assessment task you are required in the role of the CEO of Boutique Build Australia to communicate the company’s mission and objectives through the presentation of the company’s new Strategic Plan to the Senior Management team, as well as consult with staff on the Plan and allocation of operational activities associated with the plan.

Following the meeting, you are required to report on decisions made at the meeting and following the meeting, as well as investigate a workplace issue.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Strategic and Operational Plan
Fatigue Management Report Template
Projector for presentation
Space to conduct a meeting
Roleplay participants

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Emil with PowerPoint presentation attached
Email with follow up report
Email with fatigue management report attached

Assessment criteria

For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 2 Instructions as provided to students

Complete the following activities:

Carefully read the following scenario.

Boutique Build Australia was established in 2013. It is a boutique building company based in Sydney that specialises in the design and build of high-quality designer homes for the Sydney metropolitan and surrounding areas.

A Strategic Plan has been developed for the company by an external consultant with input from the CEO and senior management. The rationale for the Strategic Plan is to set the direction for the company over the next three years, establish strategic priorities and to describe how these will be achieved and the measures (operational priorities) to achieve them.

A first important stage of implementing the Strategic Plan is to meet with the Senior Management team to plan the operational activities to be implemented to achieve the organisation’s objectives. The preliminary meeting will focus on the objectives for the upcoming year being the expansion of the company into Brisbane and the Sunshine Coast markets as described in the Strategic Plan and to discuss and allocate roles and responsibilities in relation to the expansion.

The Senior Managers who attending the meeting will be:

· Operations Manager (Bob Sales) – Bob has been with the company since its inception. He was a former builder and therefore has an excellent understanding of the industry. His main role is to manage the day to day activities for the business, including setting and reviewing budgets and overseeing procurement.

· Marketing Manager (Jane Smith) – Jane has recently joined the company. She is responsible for all aspects of marketing, including marketing planning and marketing implementation. Jane’s strengths are in digital marketing.

· Human Resources Manager (Deborah Terns) – Deborah has been with the company for 2 years. She has worked in human resources for 10 years and her previous position was also with a construction company and she therefore has an excellent knowledge of the industry.

· Customer Service Manager (Amar Singh) – Amar has recently joined the company to manage the increasing number of sales staff. Amar previously worked with a construction company who expanded into other states and therefore has strengths in understanding how this process works.

Develop a PowerPoint presentation.

The first part of the assessment task requires you to prepare for the meeting with the Senior Management team to discuss the new Strategic Plan and the company’s mission and objectives, as well as provide an opportunity for input and make decisions on operational priorities and activities for the upcoming year. This will also be an opportunity, as set out in the company’s vision, to encourage employees to contribute innovative ideas and improvements, so you should also ensure that you research techniques to encourage innovation and ideas for use in the meeting.

In order to prepare for the meeting, you will need to thoroughly review the Strategic and Operational Plan and operational priorities and prepare for a presentation about the new Strategic Plan as part of the meeting.

Your PowerPoint presentation will need to last approximately 15 minutes and use graphics, such as images and tables or graphs to add interest to the presentation, as well as providing a visual representation of data.

A further 15 minutes should be allocated to discussion of the operational priorities and activities required to achieve them.

Note that at the meeting your assessor will provide some additional ideas for operational activities which you will need to consider and discuss in accordance with the company’s goals and objectives and the risk management plans identified in the Strategic Plan.

As the staff attending the meeting come from a range of educational backgrounds and familiarity with strategic planning processes, you will need to ensure that your presentation is free of jargon and presented in clear and concise English.

Your presentation should address:

· Meeting aims (scenario information and instructions provided to you).

· The purpose of the Strategic Plan.

· An outline of the organisation’s mission, vision, values and key objectives, as well as strategic priorities as outlined in the Strategic Plan.

· Ensure you build staff commitment by explaining vision and values as a shared vision, which all staff can contribute to.

· A discussion of market characteristics and conditions as described in the Strategic Plan, including the global economy and technological advances, as well as environmental trends in relation to construction.

· A discussion of the company’s strategic objectives operational priorities.

· An outline of key risks identified with regard to the Strategic Plan and at least four examples of how the company intends to manage identified risks.

· A discussion of operational priorities for the year ahead and activities required.

· Assigning of roles and responsibilities, as well as competencies based on the job role. Review the operational priorities in the Strategic Plan and identify specific operational activities and roles and responsibilities associated with the business expansion. For example, specific marketing activities that will need to occur and actions associated with the setting up of the new display centre. Identify at least ten (10) specific activities, as well as allocation of responsibilities according to the information about staff roles and competencies in the scenario information. This will need to be discussed and confirmed with staff at the meeting.

· Outline of all of the resources that will be in place for the expansion as per the Strategic Plan.

· An outline of the expectations of the company with regard to ensuring that the objectives values and standards of the company are adopted in every day interactions with customers, suppliers and other staff. You will need to review this information in the Strategic Plan and provide specific examples of expected behaviour.

Write an email to your Operations Manager (your assessor).

The text of the email should be grammatically correct and be written in a respectful and businesslike style.

It should inform your manager that you have completed the presentation, and that you are ready to present it at the meeting.

Attach your presentation to the email.

From – Manager@au.in

To – Operationmanager@au.in

Subject – Presentation

Respected sir

I want to inform you that I prepare the presentation on the strategic management plan of the business. In the presentation, I include so much information related to the organization such as the objective of the business, the operational aim of the business, roles, and responsibilities of the business, etc. for more information I attach the presentation with this mail. Kindly please consider my presentation and give feedback to improve it.

Kind regards

Deliver your presentation and consult with staff at a meeting.

The next part of the assessment requires you to deliver your presentation to the Senior Management team and seek input from staff on the new Strategic Plan, as well as operational activities required to achieve objectives. You will need to be ready to answer questions and discuss ideas. You will also need to encourage innovative ideas as per the techniques you researched in assessment task 1.

Use the PowerPoint presentation you developed to deliver your presentation.

During the presentation, you will be required to demonstrate interpersonal skills and build trust and confidence in your team. To do this you will need to demonstrate

· Your ability to clearly and confidently present information

· Your ability to encouraging questions from staff

· Your ability to use active listening to confirm information and ideas.

· Your flexibility and adaptability to embrace ideas through your positive response to staff suggestions.

· Your ability to be a positive role model to other members of the team.

During the meeting, answer questions and discuss suggestions/ideas offered by staff at the end of the presentation, as this feedback will be used to update the Strategic Plan.

Date – 28/10/2021

Time – 09:00 am

Duration – 10min

Agenda – Explain the presentation

Attendees – Manager and staff

Manager – Good morning

Staff – Good morning sir

Manager – Today, I conduct a meeting with all of you to explain the strategic management plan of the company.

Staff – Ok sir

Manager – There are some information that I include in the presentation is given below

1. Companies want to achieve their goals by providing the best quality services to the customers.

2. Company wants to improve the employee’s performance to increase the efficiency of the business and also to enhance the goodwill of the business.

3. Company wants to satisfy the needs and expectations of the customer as well as employees.

To improve the efficiency of the business, the company conducts a training program to provide training to staff related to updated skills.

Staff – Sure sir

Thank you

Send an email to staff (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should review the ideas discussed at the meeting, and how these will inform the Strategic Plan where relevant.

Your email should clearly show that all ideas have been considered in decision-making and indicate whether they will be implemented or not. Your rationale for implementing or otherwise should clearly show how decisions have been made based on the risk factors identified in the Strategic Plan.

You must send your email within two days of the meeting.

Carefully read the following.

Assume that it is six months later and the expansion into Brisbane and the Sunshine Coast has proved to be highly successful. However, issues are arising with workplace fatigue. At a staff meeting, it was identified that some of the staff are working very long hours during the week and are also working at weekends.

Staff are complaining of stress and fatigue. The long hours are as a result of the numerous projects that the company currently has. Many staff are also travelling extensively because of the interstate expansion.

The company’s safe working guidelines are as follow:

· No one should work more than 8 hours in a day.

· There should be at least 10 hours’ continuous break per 24-hour period.

· A lunch break of at least 30 minutes should be taken during the working day.

· Individuals should be aware of the hours worked and ensure they are aware of the risks.

Staff time sheets for September show the following:

· Human Resources Manager: shows 180 hours worked over a 4-week period (M to F). Break of at least 30 minutes taken each day.

· Marketing Manager: shows 190 hours worked over a 4-week period. Shows no lunch breaks taken.

· Operations Manager: shows 14.5 hours worked during three days of the month of September. Lunch breaks taken intermittently.

· Administration Officer: 152 hours plus lunch breaks of 30 minutes taken.

From – Manager@au.in

To – Staff@au.in

Subject – Decision that makes in the meeting.

Respected sir

I want to inform you that I discuss all the decisions with the senior management that we take in the meeting such as we conduct training program to achieve the goals of the company, we update the technology to provide the best quality of services, etc. kindly please follow all the policy and procedure of the organization.

Kind regards

Investigate workplace issues.

Your Operations Manager has asked you to investigate this issue, conduct research into fatigue management and then communicate the finding to staff as a first step in addressing this issue.

Develop a short report (at least a page long) for the staff that includes:

· An analysis of the data to show that staff have not been meeting the safe working guidelines.

· Health and safety implications of fatigue including:

o Problems associated with fatigue

o Signs of fatigue

o Risks associated with fatigue and procedures for managing the risk of fatigue.

· Proposed strategies for managing fatigue

To conduct your research, you should identify relevant sources of information on this topic and include the sources of information that you have used in your report.

Use Fatigue Management Report Template to structure your response.

Analysis of data

Workplace physical activity: Physical activity in the workplace make the employee tired and affect their work performance

Long working hour: A shift time of the employee is not more than nine-hour because more than nine work schedules affect the mind of the people

Short break: Not enough time to recover between shift time increase mental and physical stress.

Heavy workload work: Sometimes the physical pressure of workload affects the health of people

Travel: The time consumed in traveling to come office decrease the morale of the employee

Organizational change: The new implementation of strategy and adopting the policy and procedure in the workplace (Caldwell, et al.,2019).

Health and safety implications:

List of problems:

1. Laziness even after taking the sleep

2. Short term memory loss

3. It reduces the concentration to irritability

4. Reduce the work quality

5. Mental and body stress

6. Health issue and negative impact on other

7. Reduce decision-making ability

8. Distraction between complex tasks

A list of fatigue signs is given below:

1. Muscle weakness

2. Tiredness or sleepiness

3. Poor concentration

4. Reduce immune system function

5. Low motivation

6. Short term memory loss

7. Low ability to pay attention

List of Risks associated with fatigue and procedure:

List of risk	Procedure to manage the risk
Feel tiredness	Decrease the workload, gap between shift
Decrease the awareness	Try some exercise and take a power nap
Lack of attention	Manage workplace games and activities for refreshment
Reduce the productivity	Identified the problem of employee
Accident and health issue	Manage the workload and increase the break time (Lerman, et al.,2012).

Proposed strategies for managing fatigue:

1. Minimize sleep loss: quantity and quality sleep, minimum 8-hour sleep

2. Establish night time routine and nap during night shift: take a short break in the night shift to energize the body, effective for shift hour,

3. Planning the roster: Maintain the roster plan for the employee work shift and manage the fatigue.

4. Decision related to controlling the risk of fatigue: After an incident in the workplace, the strategy should implement to control the risk of fatigue (Caldwell, et al.,2019).

Write an email to your Operations Manager (your assessor).

The text of the email should in grammatically correct English, in a style that demonstrates respect.

It should include a short summary of the contents of the attachment.

Attach your fatigue management report to the email.

Respected operational manager,

I have attached the Fatigue Management Report Template, kindly please review it and provide feedback.

Thank you

Assessment Task 2 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Clearly and correctly communicate the organisation’s vision, values and strategic priorities as set out in the Strategic Plan?
Clearly communicate the relationship between the objectives, values and standards of the company and expectations of staff through their presentation to staff?
Use clear and simple language in the presentation, as well as during presentation, to facilitate staff understanding?
Clearly articulate operational priorities and activities and the roles and responsibilities of all staff to ensure that staff understand, and can achieve, responsibilities?
Demonstrate the ability to ensure that staff are consulted with, and can participate in, decision making?
Allocate roles and responsibilities appropriately according to staff competencies and the operational plan?
Build the commitment of the team?
Include suitable visual images within their PowerPoint presentation to facilitate understanding by all staff?
Build trust, confidence and respect through using effective interpersonal skills including: · Clear and confident presentation · Encouraging questions from staff · Active listening to confirm information and ideas?
Show flexibility and adaptability by demonstrating willingness to embrace ideas raised by the team?
In the second email, report on ideas put forward by staff and external customers as summarised in the meeting feedback, and how decisions that have been made according to feedback provided?
In the second email, report on how decision-making has been informed by risk management strategies?
Send the second email within required timeline?
Demonstrate the ability to investigate a workplace issue promptly and communicate findings to staff including: · Analyse data to identify whether safe working guidelines are being followed · Research and reporting on fatigue issues · Providing recommendations to address the issue
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 3: Media release project

Task summary

You are required to support your marketing manager to develop a media release.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Email to employees.

Assessment criteria

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Reassessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 3 Instructions as provided to students

Complete the following activities:

Carefully read the following.

Assume that the company now wants to develop a short media release about Boutique Build’s expansion into the Brisbane and Sunshine Coast market. The intent of the release is to attract interest in the company and to provide a brief summary of the company and its operations. You are also going to use this project to provide leadership and support to the Marketing Manager, Jane Smith, who will be responsible for writing the media release under your direction.

The media release is to be released to the local press in Brisbane and the Sunshine Coast.

Prepare for a meeting with the Marketing Manager.

Research some guidelines for developing engaging media releases that will promote a positive image. Prepare some information for Jane from the strategic plan and the presentation you developed in Assessment Task 2. The guidelines for the media release are:

· No more than one page (400 words)

· Should include a date, as well as contact details for future – you as the Director and CEO

· Needs to be engaging and convey a positive image of the organisation

The expansion of boutique build’s established in the area of shine coast market and Brisbane.

Date: 28-10-2021

The boutique builds based in Sydney and was established in 2013 that specialized in the design and build of high-quality designer homes for the Sydney metropolitan areas. Now company expand its business in the Brisbane and shine coast market.

With the vision to be the best builder of Australia, company media release in the local area

Organization detail:

Generate profitability and provide employment

Build high-quality designer homes based on the customer expectation

Expand the customer area and build strong relationships with customer

Enhance the skills and development of employee

Meet the need and expectations of customers related to designer resident

Company details to contact:

Boutique build’s Sydney

Have a meeting with the Marketing Manager.

Meet with Jane (who will be roll played by your assessor) to brief her on the requirements for the media release.

During the meeting, you will be required to demonstrate interpersonal skills and build trust and confidence in Jane as part of your team.

To do this you will need to demonstrate:

· Your ability to clearly and confidently present information and delegate tasks

· Your ability to encourage questions from the individual

· Your ability to use active listening to confirm information and ideas.

· Your flexibility and adaptability to embrace the marketing manager’s ideas through your positive response to suggestions

· Your ability to be a positive role model to Jane as a valued member of your team

· Your ability to empower Jane to be innovative and take responsibility for developing the media release and to feel assured of your trust and confidence in her.

Operation Manager: Good morning sir

Marketing manager: good morning sir

Operation Manager: Sir to expand our business we have to release media about our expansion in Brisbane and sunshine.

Marketing Manager (Jane): ok so explain to me the requirement for media release?

Operation Manager: sir we have to focus on the main objective and opportunities such as feedback and quality performance of the building.

Marketing manager: Yes, you are right your information skills are much effective than I thought.

Operation Manager: Thank you sir, but some doubt related to choosing the media tool is not yet fixed so we make a list of the possible tool of advertising such as newspaper, Television, online website, article and use of magazine?

Marketing manager: According to You, which media tool is best for advertising?

Operation Manager: Sir, television advertising and newspaper advertising is the best tool to promote the expansion.

Marketing manager: Yes both method you choose is effective as compared to others but we have to analyze the cost of advertising.

Operation Manager: Yes sir budget is under control and forecasting of the budget is planned.

Marketing manager: Ok, your interpersonal skills are good and your confidence to handle the situation is much attractive.

Operation Manager: Thank you, sir

Send an email to the Marketing Manager.

Jane has sent you her media release for review. It has been worked on by her and her new marketing interns David and Bella. Compose an email to the marketing manager and her new team of interns congratulating them on a job well done. Make sure your email sets the tone that you have trust and confidence in their abilities and that demonstrates support for their team and an open-door policy.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Email:

To: marketingmanager@gmail.com

Subject: an overview of the media release

I would like to congratulate Jane and her marketing intern David and Bella for making the effective media release that complete the requirement of the business. As discussed in the meeting the focusing points mentioned in the media release help to attract more people and media are invested. I appreciate your efforts and for future activities, I support you and your team.

Assessment Task 3 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Prepare for and conduct a meeting with the Marketing Manager to delegate the development of a media release, and in doing so demonstrate their ability to: · clearly and confidently present information and delegate tasks · encourage questions from the individual · use active listening to confirm information and ideas · show flexibility and adaptability to embrace the marketing manager’s ideas through their positive response to suggestions · be a positive role model to Jane as a valued member of their team · empower Jane to be innovative and take responsibility for developing the media release and to feel assured of their trust and confidence in her.
Send an email to the marketing team congratulating them on great work on the media release?
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 4: Work goals and professional development project

Task summary

In this assessment task, you will be required to research a company and job role that interests you and plan work goals for that job role. You will be required to develop a short report on the company and job role that you have identified, as well as work goals for a for this role.

You are also required to develop a professional development plan for the job role you have identified and researched, as well as participate in, and report on one of the professional development opportunities you identified.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Professional Development Plan Template.
Professional Development Report

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Email with the following attached:
- Work goals and plans report
- Professional development plan
- Professional development report

Assessment criteria

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 4 Instructions as provided to students

Complete the following activities:

Develop a work goals and plans report.

Choose a company that you would be interested in working for, as well as a job role within that company. The role you choose should be at a managerial level, such as a Marketing Manager or Human Resources Manager.

Research and access information relating to the company, including the company’s web site and a position description for the role that you are interested in within the company. Your assessor can provide you with assistance in identifying this information if you are having difficulty accessing such information.

Review the company’s web site and the position description for the role you have chosen. For the position that you have identified, consider what your work goals and plans for 12 months would be if you were in that position. Note down at least five work goals for the job role. Your goals must be SMART goals and must address both personal work goals, as well as overall work goals for the roles based on the position requirements

Develop a short report about the business you have identified and the work goals you have identified that includes:

· An overview of the business that you have chosen, including the purpose of the business and where it is located.

· An overview of the company’s goals and objectives as identified from the web site/position descriptions.

· An overview of the position description for the job role you are interested in. Explain why you are interested in the job role and describe the key responsibilities of the job role.

· An outline of the five personal work goals that you have identified for the position, including why these goals are relevant to the company’s goals and objectives, as well as to the job role and how these are suitable goals for a 12-month period. Please note, at least one of these goals must be relevant to your communication skills. Conduct an analysis of the strengths and weaknesses of your own interpersonal skills and set a goal that will improve this area.

Develop a professional development plan for the next 12 months.

Research and review at least four professional development opportunities that would be relevant to the role that you have chosen and that relate to the work goals you have identified in activity one.

Use the Professional Development Plan Template to guide you with your response to this activity.

Assume that the organisation allocates a budget of $1,500 per year per staff member for professional development, so your decisions on professional development opportunities should be based on this. Also identify at least three free professional development opportunities that can be completed easily on your own or with some of your class members, for example, participating in webinars or engaging on Linked In forums, watching TED Talks together or some other suitable activities. You will be required to participate in these opportunities and provide a report on it.

Complete the professional development plan with the details of at least four professional development/networking opportunities that could be attended by someone in this job role over the next 12 months.

You will be required to include a brief description of each professional development opportunity, costs and location and date/s as applicable.

Participate in regular professional development opportunities.

Participate in the three professional development opportunities you identified above. This will have to occur over a period of time so you will need to discuss with your assessor a timeline to complete the activities and when the due date will be.

Complete all sections of the Professional Development Report Template.

Each question in the report should be answered in approximately one paragraph.

Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments.

Attach the following to the email:

· your work goals and plans report

· professional development plan

· professional development report

Part A

Company name- Boutique Build Australia

HR manager is a job role

An overview of the company- This company is dedicated to creating and maintaining cutting-edge conditions by creating a structure that is readily available to clients and which is highly confided.We have provided a promise that will enable the client to be enabled to succeed so that the knowledge and arrangements of the world can be utilized.We have been considered to be New Zealand and Australia’s main supply of corporate administrations because of our structure that is capable of supporting and assembling the foundation, resources, and offices.Boutique build EDI Limited has been recorded to the New Zealand Stock Exchange and Australian Securities Exchange, as well as being listed as the Stock Exchange of New Zealand.The ASX has been considered to have 100 companies that possess 88% of SPO’s.There are more than 53000 Killjoy individuals divided over 300 locations in New Zealand, Australia, and South America, the Asia-Pacific area, and Southern Africa.To achieve this role, we have set and achieved five objectives. To me, it is important to understand that obtaining information, people, and skills from the stage will assist in expanding the execution(Desimone, &Garet, 2015).

In the workplace, the task execution parts should be given enough time and energy.We have been paying attention to executing employment-related activities for it to lead to relevant fields, such as delectating administrative abilities.It is necessary to contract, train, and mentor the supervisors and delectate the workplace of the PMO.An organization must be led by a chief with essential capacities and abilities to coordinate efforts, purchase, compromise, tutor, and change the organization as necessary.For this to be extended, it must be made the best possible pioneers.

There is a need to learn how high-permeability and high-sway activities should be recognized and executed.The profitability of executing the high-permeability and high-sway projects can be improved when the PMO has prepared and employed the essential scholars. This can extend the organization’s long-term objectives.In this event, the resources of the organization have not been wasted on non-value and minor and siloed ventures, alluring new opportunities.According to the PMO job’s specification, it should be an inactive job, a sophisticated task, and a task that has the immediate line’ unmistakable comprehension when it comes to the essential bearing.

Business reports have to be thought about, as well as basic ethics. Managers, planners, and administrators could be involved in business reports.A KPI’s job is to help distinguish between the conceded and required destinations for groups of tasks.Ranking directions must contain unambiguous, straightforward data.Entrepreneurs choose to begin with the support of groups, partners, and administrators, and precise data must be found based on KPIs.

If one is new to filing and tasks must be organized, one needs to find new doors so that boards can be undertaken.A meeting must be held with the various pioneers and business leaders (Sadeghniiat-Haghighi, &Yazdi, 2015).

Meeting

Time – 10:00 AM

Venue – Conference Hall

Duration – 25 Minutes

Operations Manager – We have conducted this meeting to inform you about the business we have selected and to provide you with details about our strategic goals

Assessor – Go ahead, please

Operations Manager –By using the structure that is confided and has been involved to the clients, the purpose of this company has been to make and continue cutting-edge conditions.

The company’s strategic goals include

An organization’s leadership, accountability, profitability, and performance are essential

It is crucial to ensure accurate results, financial operations, and performance indicators

It is necessary to make sure that customers’ aspirations and needs are met by making high-quality residents

It must be well-led, accountable, profitable, and high-performing to increase home sales in Sydney by 10% within three years.

Assessor – I think this is a good idea.

Operations manager – I appreciate your kind words, sir

Part B

1. Performance Plan Template

Name of Employee- Educale Merry

Plan timeframe- 21-10-2021 to 01-11-2021

Name of Manager- Harry D’souza

Date of performance planning discussion- 21-10-2021

Date of mid-cycle review discussion- 27-10-2021

Date of end cycle review discussion- 01-11-2021

Outputs, projects, and deliverables: What will your main work be this year?

What elements of your work area’s Business Plan will you be responsible for or contribute to?

As a testing and energizing platform for both project managers and project managers’ heads to join the group situated in Derrimut, the Boutique Build Group has also served as a testing environment.Creating marketing strategies and handling the business should be one of the responsibilities of this position.The project manager should be notified of the observation so that it can be conveyed in line with the Boutique Build’s operational plan (Desimone, &Garet, 2015).

Conduct and behaviors: How will you do your work and interact with others this year?

Respect, collaboration, and innovation are the values of an organization.

It is important to communicate the project management program.

To prepare the task to be conveyed to the board – and to be fully aware of any subtleties of the colleague’s project – is the responsibility of the chief of the senior venture(Zepeda, 2013).

It is important to set realistic goals

The objective for the task should be a pragmatic and reasonable one.Methodologies should be developed so that these objectives can be achieved.

Coaching and guidance will be provided

To ensure that undertakings are followed up, it is imperative to provide direction and instructions to colleagues about each part of the venture with a goal and which has been comprehended by colleagues.

Knowledge and skills: What do you need to do your job well this year?

How will you apply your new skills and knowledge on the job during your learning and development activities this year?

It is essential to set goals to achieve them

Increasing leadership capability through group work

It is imperative to change routines and increase knowledge.

Did support need to do my job well?

Can the work environment be improved or arrangements made that would help you perform your duties more effectively?

The internal communication strategy should be employed to create an effective internal methodology that can ensure the group board’s success.

Techniques and tools to be used

Colleagues should be assessed for their ability and strategies must be developed based on their abilities(Sadeghniiat-Haghighi, &Yazdi, 2015).

How do I know if I am performing well?

If you perform well, what will happen? (For example, I’m happy with my customers, I’m able to maintain good working relationships, I’m timely and accurate in my work, etc.)

It will be all right with me and my work if I am doing well in the organization.Everyone at work will get along well.Senior management will be pleased with the results.

2. 4 professional development opportunities

Year: 2021

Details of Professional development/Network	Type	Date/s	Cost	Expected benefit to self	Expected benefit to the team
It would be good to have a LinkedIn platform group	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	21-10-2021	Nil	World-class experts must attend a session to gain a deeper understanding of marketing.	This involves selecting a deserving individual in an organization and embracing new methods in the organization as they are designed.
A proper newsletter and technical knowledge must be provided to BDO	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	23-10-2021	Nil	It is important to learn the technology and the technique of implementing it and to keep up with the latest news	Technology should be taught to employees, and it must be utilized.
World congress	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	25-10-2021	Nil	Learning new technology is necessary	To increase skills and confidence, a big network has been created
Global conferencing by Russell Bedford	Formal training/course Industry networking events Subscriptions Conferences in the industry sector	27-10-2021	Nil	Financial managers should be invited to the workshop and the network should be established	There has been a huge network created.

4. Email

Subject: Concerning the attachment of a professional development program

Respected Sir,

Using this email, I am letting you know that a professional development plan has been created for someone to attend the job role within the next 12 months.

I would appreciate your valuable feedback on this email.

Thank you

Part C

Professional development report

Professional development is a beneficial opportunity for employees who work in the workplace, as well as for themselves, as it can enhance the knowledge and skills of the employee who is getting the opportunity for professional development (Zepeda, 2013).

Title: Developing your professional skills report

Date: 28/10/22

Time: 10:00 Am

Duration: 10 Min

Which professional development opportunity did you like the most?

Developing my knowledge and skills will enhance my professional and personal development, providing me with a better chance in the future.

Which part of the experience did you least enjoy?

Creating professional development in an individual takes a lot of time, so it is least likable.

Did the professional development opportunity you participated in to provide you with any benefits?

Credibility and confidence can be built through professional development activities. Efficiency can be enhanced, and staff can be reenergized through stimulating activities

Assessment Task 4 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement in line with the criteria of the activity step?
Plan and document professional development according to budget set?
Participate in, and report on professional development activities that include networks and industry groups regularly?
Develop work goals for a chosen role?
Identify relevant professional development activities to ensure own continuous improvement?
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Assessment Task 5: Ethics project

Task summary

For this assessment task, you are required to review the company’s current Code of Ethics, assess practices regarding staff use of frequent flyer points, update the Code of Ethics and advise staff of outcomes.

This assessment is to be completed in the simulated work environment in the RTO.

Required

Access to textbooks and other learning materials
Computer with Microsoft Office and internet access
Access to the internet
Code of Ethics

Timing

Your assessor will advise you of the due date of these submissions.

Submit

Email with memo attached
Email with updated Code of Ethics attached

Assessment criteria

Resubmission opportunities

You will be provided feedback on your performance by the assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

Assessment Task 5 Instructions as provided to students

Complete the following activities:

Carefully read the following.

Imagine that it is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as planned.

As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that several staff members have been accruing frequent flyer points from business travel and using these points for their own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation

Write a memo on use of frequent flyer points and the company’s code of ethics.

Review the company’s code of ethics to identify current values and standards and to identify whether it addresses the issues of accruing frequent flyer points.

Identify and review codes of ethics and other documents form at least other three other companies on how they manage the issue of staff use of frequent flyer points.

Your memo should make a recommendation on whether the practice of accumulating frequent flyer points for personal use should be allowed.

Memo

You are being informed that an investigation is being conducted regarding the use of flyer points for personal use which can happen on the ongoing trips.With boutique buildings on the rise, there has been a topic for discussion which is frequent flyer points redeemable for personal usage.We would appreciate your assistance.The points can be redeemed for use on the personal device from Sydney to Brisbane and from Brisbane to the Sunshine.The operational manager has deemed the staff to be cooperating and aware of the memo.In the course of the investigation, the team or staff will be arranged so that information about the usernames and emails can be filled out and details about the usage can be tracked.In the course of the investigation, the team or staff will be arranged so that information about the usernames and emails can be filled out and details about the usage can be tracked (SpA, 2016).

Send an email to the CEO (your assessor).

The text of the email should be written in grammatically correct English, using a style appropriate between an Operations Manager and their CEO. It should give a short summary of the contents of the attachment.

Attach the memo to the email.

The assessor in the role of CEO will email you their response.

Email

The purpose of this mail is to inform you about the investigation that is taking place regarding the usage of flyers by the individual during the travels.The operational manager will send the memo to the entire staff so that they are aware and can cooperate with him.In this regard, we request your cooperation in each phase of the investigation.

Thank you

Update the Code of Ethics.

Write an updated version of the company’s Code of Ethics based on your investigation and the response given to you by your CEO.

Updating in code of ethics

A personal and professional relationship should exist among all employees in the business, and the staff should act with honesty, integrity, and fairness.Whenever there is any doubt, the employees have to speak to their immediate superiors if there are any obligations and rights to disclose.The higher authority at Boutique Build Australia should be contacted if the issue does not get resolved. The information is not to be used to obtain personal gain for the staff member(SpA, 2016).

Send an email to staff (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style and demonstrate positive leadership and role modelling.

It should include a summary of the company’s position on this issue, as well as clear directions for staff with regard to the use of frequent flyer points.

Ensure that you use clear and concise language so that all staff can understand the company’s position.

Attach your code of ethics to the email.

Email

Dear team,

This email contains information about the attached code of ethics.

Thank you

Assessment Task 5 Checklist

Student’s name:
Did the student:		Completed successfully?			Comments
		Yes	No
Develop work goals for a chosen role?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Recommend ethical behaviour in relation to the case study scenario of accumulation of frequent flyer points?
Update the Code of Ethics so that it clearly states the company’s expectation regarding ethics and frequent flyer points?
Encourage ethical behaviour through the sharing of Code of Ethics information with staff and so that they are clear of their responsibilities?
Use clear and concise language in all documents so as to ensure understanding by all staff?
Investigate and report on ethical issues through a review of the current Code of Ethics and other companies’ practices?
Demonstrate a positive leadership style in their email to staff members communicating the company’s position on the subject?
Task outcome:	¨ Satisfactory			¨ Not satisfactory
Assessor signature:
Assessor name:
Date:

Final results record

Student name:
Assessor name:
Date

Final assessment results

Task	Type	Result
Task	Type	Satisfactory	Unsatisfactory	Did not submit
Assessment Task 1	Written questions	S	U	DNS
Assessment Task 2	Leadership project	S	U	DNS
Assessment Task 3	Media release project	S	U	DNS
Assessment Task 4	Work goals and professional development project	S	U	DNS
Assessment Task 5	Ethics project	S	U	DNS
Overall unit results		C	NYC

Feedback

¨ My performance in this unit has been discussed and explained to me.

¨ I would like to appeal this assessment decision.

Student signature: ___________________________________________ Date: _________________

¨ I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor signature: sor signature: ___________________________ Date: _________________

References

Caldwell, J. A., Caldwell, J. L., Thompson, L. A., & Lieberman, H. R. (2019). Fatigue and its management in the workplace. Neuroscience & Biobehavioral Reviews, 96, 272-289.https://www.sciencedirect.com/science/article/pii/S0149763418305220

Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers. https://books.google.co.in/books?hl=en&lr=&id=LX-5DwAAQBAJ&oi=fnd&pg=PP1&dq=change+management+plan+&ots=v-iJSbXPFu&sig=Gh6OxHVSEnuat4dl-LKGQ8xVTDw&redir_esc=y#v=onepage&q=change%20management%20plan&f=false

Desimone, L. M., &Garet, M. S. (2015). Best practices in teacher’s professional development in the United States.http://repositorio.ual.es/bitstream/handle/10835/3930/Desimone%20En%20ingles.pdf?s

DesJardins, J. R., & McCall, J. J. (2014). Contemporary issues in business ethics. Cengage Learning.https://books.google.co.in/books?hl=en&lr=&id=erU8AwAAQBAJ&oi=fnd&pg=PR3&dq=business+ethics&ots=_kvWTev9a5&sig=1074kWvVp9t3gdRDBOCbdZ78Ko4&redir_esc=y#v=onepage&q=business%20ethics&f=false

Hayes, J. (2018). The theory and practice of change management. Palgrave. https://books.google.co.in/books?hl=en&lr=&id=sbZIDwAAQBAJ&oi=fnd&pg=PR2&dq=change+management+plan+&ots=hEWGErcbAY&sig=dJdsnnJ5Gzg8nIPs05L-jy8_wPw&redir_esc=y#v=onepage&q=change%20management%20plan&f=false

Lerman, S. E., Eskin, E., Flower, D. J., George, E. C., Gerson, B., Hartenbaum, N., … & Moore-Ede, M. (2012). Fatigue risk management in the workplace. Journal of Occupational and Environmental Medicine, 54(2), 231-258.https://journals.lww.com/joem/FullText/2012/02000/Fatigue_Risk_Management_in_the_Workplace.17.aspx

Qureshi, A., & Hassan, M. (2013). Impact of performance management on the organisational performance: An analytical investigation of the business model of McDonalds. International Journal of Academic Research in Economics and Management Sciences, 2(5), 54. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.685.104&rep=rep1&type=pdf

Sadeghniiat-Haghighi, K., &Yazdi, Z. (2015). Fatigue management in the workplace. Industrial psychiatry journal, 24(1), 12.https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4525425/

Sarayreh, B. H., Khudair, H., & Barakat, E. A. (2013). Comparative study: The Kurt Lewin of change management. International Journal of Computer and Information Technology, 2(4), 626-629. https://d1wqtxts1xzle7.cloudfront.net/33293215/Paper020413-with-cover-page-v2.pdf?Expires=1635419884&Signature=Ozm39yxFA86kscWfdCQD5Ua11gv5ujZcjw4gTsbwPzBa0qzQxmjkkWg742e8sRsGVu7AQuCibncw9AsKgDgzbzW-snhiKSyJ~qX2rKlP4Q3pbfYdqYEnUuqX6sNjZ1~gc2slYbe9xF6nbM19cIpuNKC-0~LOqUTjsvniqSdAnofL9XDagykvhYUFVDO8gTKQkyAHLxMpm3ZXmjKl7BTDyLnkr-7IYNMt0iLlo~5N~Lsau3FK7Yz0ouCYHvn5HCcI5xLTR9ly5YjxOD-L12T6v9EOXEjmngictJ-EuH7aq5oK2F0OlVeqNjJhyUHz9y-~1wYQ0w2iAUW3ij~HRsaz2A__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA

Sethuraman, K., & Suresh, J. (2014). Effective leadership styles. International Business Research, 7(9), 165.https://pdfs.semanticscholar.org/d2a2/528ddffc694b43fd5bcf3c68826de4da2eb3.pdf

SpA, A. F. T. (2016). Code of ethics and conduct.https://www.oleotecnica.it/media/0hxdw3lk/codeathics.pdf

Tur, C. (2016). Fatigue management in multiple sclerosis. Current treatment options in neurology, 18(6), 1-12.https://link.springer.com/article/10.1007/s11940-016-0411-8

Zepeda, S. J. (2013). Professional development: What works. Routledge.https://www.taylorfrancis.com/books/mono/10.4324/9781315854878/professional-development-sally-zepeda

BSBDIV501 MANAGE DIVERSITY IN THE WORKPLACE

ASSESSMENT PLAN

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for the unit/s in this topic.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements	Due date
1. Review project
2. Case studies
3. Promote diversity

COPYRIGHT STATEMENT

Disclaimer

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Care has been taken in the preparation of the material in this document, but, to the extent permitted by law and Ashton College Pty Ltd do not warrant that any licensing or registration requirements specified in this document are either complete or up-to-date for your State or Territory or that the information contained in this document is error-free or fit for any particular purpose. To the extent permitted by law and Ashton College Pty Ltd, we do not accept any liability for any damage or loss (including loss of profits, loss of revenue, indirect and consequential loss) incurred by any person as a result of relying on the information in this document.

The information is provided on the basis that all persons accessing the information contained in this document undertake responsibility for assessing the relevant and accuracy of its content. If this information appears online, no responsibility is taken for any information or services which may appear on any linked websites, or other linked information sources, that are not controlled by Ashton College Pty Ltd. Use of versions of this document made available online or in other electronic formats is subject to the applicable terms of use.

Published By

Ashton College Pty Ltd

213 Nicholson Street

Footscray VIC 3011

Phone: (03) 9349 2344

CONTENTS

ASSESSMENT PLAN. 1

ASSESSMENT OVERVIEW.. 4

ASSESSMENT TASK 1: RESEARCH PROJECT. 7

ASSESSMENT TASK 2: CASE STUDIES. 10

ASSESSMENT TASK 3: PROMOTE DIVERSITY. 22

Part A. 22

Part B. 22

ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment ofBSBDIV501 Manage diversity in the workplace.

About your assessments

This unit requires that you complete 3 assessment tasks.You must complete all tasks to achieve competency for this unit.

Assessment Task	About this task
Assessment Task 1: Review project	You are required to review Marino Enterprises’ diversity policy and make recommendations for improvement.
Assessment Task 2: Case studies	You are required to answer case study questions to demonstrate your knowledge of fostering respect for diversity in the workplace, federal and Victorian legal framework and workplace complaints procedures.
Assessment Task 3: Promote diversity	You are required to identify a training need and present the topic to the class for the purpose of education, fostering respect and promoting the benefits of diversity.

This is an open book assessment and you may reference your learning material to assist you in completing these tasks.

Please note that cheating and plagiarism are considered academic misconduct and will not be tolerated at Ashton College. Refer to the Client Information Handbook for more information.

Purpose of assessment

To demonstrate that you understand the performance outcomes, skills and knowledge for this unit. This unit describes the performance outcomes, skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation’s diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Marking criteria

Standard

To be assessed as satisfactory for this assessment activity each question or statement must have the correct response.

Reassessment

If you do not answer every question correctly, then your assessor will give you the opportunity to go over the incorrect answers or ask you a similar multiple choice question.

If you still do not answer all questions correctly then your assessor will arrange for you to re sit the entire assessment. Your trainer will provide guidance as to the areas of the learning materials that you need to review.

You will receive up to two (2) attempts at this assessment task. Should your 1st attempt be unsatisfactory (U), your Trainer/Assessor will provide feedback and will arrange a date for your 2nd attempt. If your 2nd attempt is unsatisfactory (U), or you fail to attend of date scheduled for the 2nd attempt, you will receive an overall unsatisfactory result for this assessment task. Only one re-assessment attempt may be granted for each assessment task.

You must satisfactorily complete all assessment tasks to be deemed competent in this unit.

Assessment Appeals

If you wish to appeal an assessment decision you should initially talk with your trainer/assessor and see if the situation can be resolved. If you are not satisfied with the outcome you may then lodge a formal complaint. Formal complaints are to be made to the Clients Service Manager.

Complaints and appeals are actioned within 5 days of receipt of a complaint or appeal. The College will act upon the outcome of any complaint found to be substantiated. Appeals must be lodged within 20 working days of the decision of a complaint process or assessment result.

For further information on this procedure refer to the Complaints and Appeals Policy and Procedure.

Assessment Task 1

Unit Code: BSBDIV501

Unit Title: Manage diversity in the workplace

	STUDENT DECLARATION: I declare that no part of this assessment has been copied from any other person’s work, except where due acknowledgment is made in the text, and no part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. Student Signature: _________________________________________ Date: ____/____/_______
	Student Name:
	Student ID:
	Trainer/Assessor Name:
Result		Result (Please Circle) S \| NS
S = Satisfactory NS = Not Satisfactory Marking criteria – Student must demonstrate satisfactory performance in each task to be deemed Satisfactory.
Assessor’s feedback / date for re-assessment if required:
Assessors signature:			Date:

ASSESSMENT TASK 1: RESEARCH PROJECT

Task summary

For this task you are required to review Marino Enterprises’ diversity policy and make recommendations for improvement.

Resources and equipment required to complete this task

Access to textbooks and other learning materials.
Access to a computer, printer, Internet and email software (if required).
Marino Enterprises Diversity Policy (provided in Marino Enterprises Handbook).
Marino Enterprises Style Guide (provided in Marino Enterprises Handbook).

When and where should the task be completed?

This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

Feedback report.

Instructions

Read the background information below and complete the activities.

Over the past three years Marino Enterprises has grown considerably and have expanded their community involvement to include a number of employment programs for disadvantaged groups. Working closely with a local employment provider, Marino employ a number of people with disabilities, mature-age people and Indigenous Australians.

Marino has also engaged two local schools with which they employ and train a small group of school-based trainees across all facets of their business.

Marino Enterprises also employ a large group of people from the LGBTIQ community, immigrants and international travelling backpackers. This has not been a deliberate policy or program of the company but rather a word of mouth as an employer of choice in the community.

With such a diverse and transient workplace, Marino Enterprises feel that their Diversity Policy isn’t matching the work that they do now. There have also been a couple of situations that have not been handled or managed well.

Analyse and review Marino Enterprises Diversity policy and provide feedback in a report to management. The policy is located in the Marino Enterprises Handbook.

Along with explaining the importance and purpose of having a robust diversity policy you are required to make recommendations for improvement so the policy extends to meet the changing workplace environment and culture, and is current in relation to the legislation framework.

Your report should be clear and concise and be written in a language suitable for the audience. You should also follow the Marino Enterprises Style Guide when laying out, formatting and saving your report.

Note: use your research skills to review other diversity policies that are available through your business networks or the Internet. Current legislation can be found at the Fair Work Ombudsman website (www.fairwork.gov.au) and the Human rights Commission (https://www.humanrights.gov.au/employers/good-practice-good-business-factsheets/quick-guide-australian-discrimination-laws

Answer Report

Marino enterprise has developedsignificantly and the enterprise has extended its involvement inthe community to add the number of programs of employment for the deprived groups. As the demographics of the workforce shift and international or global market arise, the diversity policy at the workplace inches nearer to becoming the necessity of the business rather than the banner that the organizations wave for showing their pledge to implementing change and differences (Hunt, et al., 2015).

The diversity policy at the Marino Enterprise will help to develop mutual respect and kindness among the staff and employees. Whether the employees operate in teams or groups comprised of colleagues with different disabilities, styles of work or those who signify different generations or cultures, the synergistic environment of work becomes the custom in the enterprise. Although the peaceful environment at the enterprise might be hard to obtain, employees and employers yet identify the various talents and strengths that the policy of diversity gets to the Marino enterprise and they earn respect for the performance of their co-employees (Hunt, et al., 2015).

Various employees of different enterprises or organizations have remained marginalized because of discrimination, ageism and racism against individuals with disabilities. Just not only this racism is illegal and unethical, but this also has some serious consequences. By implementing the policy of diversity at the Marino enterprise, the employees can be relieved by the discrimination and racism they faced (Ohnos, 2021).

Conflicts certainly happen in any enterprise’s environment of work. But the workers who recognize the difference of other individuals frequently also recognize similarities, significantly when there are similar objectives, like quality and production. Respect among the employees minimizes the probability of conflicts in the organization. This can be done by implementing a diversity policy at the workplace. The capability of resolving the conflicts of the workplace reduces the prospective liability of the complaints of employees that can otherwise increase to official matters like litigation. The Marino enterprise must appreciate the efforts of their employees and employers so that the employees could feel to put their opinions and thoughts forward. The diversity at the workplace conserves the quality of workplace relationships of employees with their colleagues (Ohnos, 2021).

Diversity in the Marino enterprise is essential for the employees as it establishes itself in developing a great reputation or goodwill for the enterprise, leading to maximizing opportunities and profitability for employees (Berliner, 2013).

Marino enterprises must realize the importance of diversity policy for the betterment of their performance and employees’ also (Berliner, 2013).

Work with at least one other class member to discuss your feedback and recommendations before you submit your report. Your assessor will arrange a time for this group meeting to occur.

During the group meeting you are required to share your feedback and recommendations and consider the views and feedback from your class member/s.

Your assessor will observe and assess you on the way that you communicate, collaborate and interact, and how you demonstrate respect towards others in personal interactions.

At the conclusion of the meeting, make changes to your report and submit it to your assessor.

AnswerMeeting

Student 1 – Good morning all!

Students – Good morning!

Student 1 – How are you all?

Students – Good, how are you?

Student 1 – Same here. So, we are conducting this meeting to recommend your views and feedback on the diversity policy at the workplace.

Students – Okay, we have many recommendations on this policy.

Student 1 –Okay, so we start this by taking your viewpoints. So please start.

Students – The individuals must be sure that the diversity statement of the company and the present initiatives are accurate and obvious on the page of career and then reference it in each description of the job that is offered to the individuals.

Student 1 – Okay, this is the very accurate suggestion I say. Any other recommendations you all want to give?

Students –Yes, for the betterment of the enterprise, the company must give high-value scholarships and internships from the under-represented individuals’ groups that would help the company to advance very quickly in key performance and roles in the enterprise.

Student 1 – This is also a better one. Any other suggestion you want to give at last?

Students – Yes, the enterprise can conduct the programs of mentorship. These programs would help to make sure that every individual has various opportunities to progress and also establish closer relationships among employees.

Student 1 – It is also correct. Okay, thank you all for your recommendations.

What do I need to hand in for this task?	Have I completed this?
Feedback report	o

Assessment Task 2

Unit Code: BSBDIV501

Unit Title: Manage diversity in the workplace

	STUDENT DECLARATION: I declare that no part of this assessment has been copied from any other person’s work, except where due acknowledgment is made in the text, and no part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. Student Signature: _________________________________________ Date: ____/____/_______
	Student Name:
	Student ID:
	Trainer/Assessor Name:
Result		Result (Please Circle) S \| NS
S = Satisfactory NS = Not Satisfactory Marking criteria – Student must demonstrate satisfactory performance in each task to be deemed Satisfactory.
Assessor’s feedback / date for re-assessment if required:
Assessors signature:			Date:

ASSESSMENT TASK 2: CASE STUDIES

Task summary

For this task you are required to answer the case study questions to demonstrate your knowledge of:
How to foster respect for diversity in the workplace
Federal and Victorian legal framework
Workplace complaints procedure.

Resources and equipment required to complete this task

Access to textbooks and other learning materials.
Access to a computer, printer, the Internet and word processing software.
Marino Enterprises Diversity Policy (provided in Marino Enterprises Handbook).
Internal Complaints Procedure (provided in Marino Enterprises Handbook).

When and where should the task be completed?

This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

Answers to all case study questions.

Instructions

Read the case studies below and answer all of the questions. The answers must be word processed and submitted in a suitably formatted document.

Case study 1: Michael

Michael has worked for Marino Enterprises as their Accounts Officer in the Melbourne head office for the three years of their operation, and worked for Luigi for 10 years before then. He has explained to Luigi and his manager that he will be commencing a gender transition and will be known as Michelle upon returning from a month of leave.

Michael’s manager works with HR to set up information sessions for staff to discuss the matter before Michelle returns from leave.

At the first meeting, some of the other staff are hostile, asking, ‘When there’s only one of her, it or whatever, and there’s nearly twenty of us, why is it us who have to be accepting? Why do we have to change?’ The manager and HR team work to educate theemployees about transgender issues and discrimination, terminology and the acceptable use of names and pronouns.

Question 1

What Victorian Act do transgender people in the workplace have legal protection under?
___________________________________________________________________________________

The “Victoria – Equal Opportunity Act 2010” provides protection to transgender individuals.

Social discrimination, victimisation, and sexual harassment are all encouraged to be identified and eliminated. It supports equality and the gradual attainment of equality. Discrimination in public life is protected by it.

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 2

In support of Michael’s transition, Marino Enterprises have discussed developing a transition plan. What might this transition plan include?
___________________________________________________________________________________

It should involve staff consultation and training sessions for when Michael returns after the transfer to Michelle.

It should include everyone’s acceptance policy.

It should be required to utilise appropriate terms and pronouncements when speaking to her.

Make arrangements for her exit.

The employees should be courteous and accepting of her new persona.

All of the amenities should be supplied to her on an equal basis.
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 3

As a manager what information would you need to know about in order to support Michael and to prevent discrimination? Make a list of at least three topics.
___________________________________________________________________________________
First I would like to directly ask her that what type of support she requires and how the staff and management help her and what rights she will have as a transient gender. After this matter I will concentrate on letting my staff understand regarding the transients Transgender rights therefore that they will be able to know that it is not legal to discriminate between the transience. Before time all the penalties and fines on the discrimination would be told to them.

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 4

Marino Enterprises have not had this scenario arise to date and feel that they are not prepared, or covered legally to manage the situation or matters that may arise. What actions could they take to rectify their preparedness?
___________________________________________________________________________________
They could say it urgent aims and objective about the transgender acceptance. They could modify their internal policies as well. Acceptance and tolerance must be the important key objective in this case.______________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 5

As the manager, how could you respond to the hostile staff member and encourage respect?
___________________________________________________________________________________
In my opinion I would give awareness to my hostile staff and employees and then inspire them to be supportive and then present the acceptance to the opposite Gender as well as respect her traditions.____________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 6

If the hostile staff member was to continue making derogatory comments in front of Michelle, what is the first step in the Marino Enterprises’ Complaints procedure for her to follow?
___________________________________________________________________________________
In the Marino enterprise the first step will be to solve the matter or issues by both parties on their own and then settle the disputes themselves.

___________________________________________________________________________________
___________________________________________________________________________________

Case study 2: Recruitment

Champions Sports Bar is owned and operated by Marino Enterprises and it has been subject to a discrimination complaint as a result of their recent recruitment campaign. They told the recruitment agency that they were looking for ‘young women with flair’ to fill the positions of bar staff. The recruitment company followed instructions and advertised the job as such and didn’t consider anyone other than females under 30.

Question 1

Who is liable for discrimination?

For the discrimination both the champagne bar as well as agency of recruitment is responsible.

Question 2
Discuss the four discrimination matters related to recruitment that an employer must consider.
___________________________________________________________________________________
Some matters that are related to recruitment that an employee should consider are-
As per the law the adjustment as well as changes must be created in the organisation.
It is not in the favour of law that to display or publish to authorise someone else to display or publish an advertisement that symbolise that the people inclined to engage in harassment, discrimination or victimisation.
One must make adjustments that are reasonable in their recruitment process as per the participant by sorting support or interpreters.
Information arranged from participants should be as per their skills and job. It should not involve information that can be utilised as a discrimination sign. One should present that they are utilising the information for the purposes of non-discrimination. The information of discrimination must not be demanded verbally or in written away by the interview and it is also not in the favour of the law.________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________

Question 3

If a highly qualified male internal staff member had applied for this position and was told by his manager ‘bad luck mate, we’re employing girls’ on a number of occasions, what action can he take under the Complaints procedure?
Answer He could file his complaint under the gender discrimination act to take the action against the bar as it is not necessary to recruit only the girls in a bar. He can mention that I have experience in this field of work then I have the right to work (Roberts, et al., 2014).
Question 4
If a 52 year old female applied for the position, who was also more than qualified, and was told that she didn’t get the job because they were looking for young women, what federal Act has been breached?
AnswerHere the Age discrimination act has been breached. This act forbids discrimination in the process of discrimination based on the age of individuals. This act applies to older and young individuals. This act also prevents older and younger citizens from age discrimination(Roberts, et al., 2014).

Question 5

If the 52 year old female was told that she didn’t get the job because kegs of beer would be too heavy for her to lift and she hadn’t used their cash register system, would this still be considered discrimination? Explain your response.
Answer Yes, I will still consider it as discrimination against females. As we have no right to judge any individual’s potential and calibre. Every individual has some speciality in them. First, we should observe their performance and then judge them. Saying that you cannot lift kegs of beer is a kind of discrimination as we are demotivating the other individual(Roberts, et al., 2014).
Question 6
During the interview process for this position, a young woman fits the description and is qualified and is asked if she has children. She lets the interviewer know that she has two, one of which she is still breastfeeding. Prior to disclosing this information she was asked if she could start next week but the interviewer has gone cold and cuts the interview short. On what basis could the woman make a complaint?
Answer The young woman would file the complaint as per federal law. In this act, the interview cannot behave like this with the women and could not ask any personal questions(Roberts, et al., 2014).

Case study 3: Muhamad

Louise, a female staff member reports to her manager that Muhamad, a Muslim staff member, never shakes hands with female clients. Louise considers this to be rude and disrespectful to females, and show a total lack of equality. She requests her manager to tell Muhamad that he must shake female client’s hands.

Question 1

As Muhamad‘s manager, how should you deal with this situation?
AnswerIf I was the manager of Muhammad, I would make him understand to shake hands with the female clients by talking to him politely, giving him suggestion regarding workplace relationships, providing his knowledge about the importance of the policy of diversity at the workplace (Grainer, et al., 2014).

Question 2

What are the legal requirements?
Answer The manager must conduct training sessions at the workplace to give knowledge to Muhammad about gender equality and should implement the gender equality act at the workplace (Grainer, et al., 2014).

QUESTION 3

Three weeks have passed and Muhamad comes to you to report that Louise has cornered him in the photocopy room and told him that he is rude for not shaking hands with female clients. Louise has told you that she cannot work with Muhamad as his behaviour makes her sick!
What can you do to manage the situation and encourage them to work together?
AnswerIn this situation, the manager must conduct an urgent meeting with Louise and Muhammad and listen to both and also listen to their point of view regarding this. Then he must take their suggestion equally in this situation. Then he must give some valuable advice to them and then try to resolve the conflicts by giving accurate conclusions(Grainer, et al., 2014).

QUESTION 4

Outline what part of this situation you would document. Why is it important to be objective in documenting these situations?

Answer The situation is that Louise considers the behaviour of Muhammad with the female disrespectful and lack of equality. At the workplace, all the employees are treated as fair equals. No one should be discriminated against as per their caste, religion or gender (Wintgens, 2016).

Case study 4: Delores

A staff member, Delores, has approached you with a request not to have to deal with a particular customer because they feel that the customer is acting with racial hatred toward her.

Question 1

Can Delores refuse to deal with a customer on these grounds?
Answer I do not think that Delores is right in this situation. As we can’t choose our customer by ourselves or by their behaviour. We could not deny selling or dealing with our clients as this is against the law. So, Delores cannot refuse for dealing with the customers in these cases or matters (Wintgens, 2016).
Question 2
What are the employer’s legal requirements?
Answer The legal requirements of the employer includes the racial discrimination act, in which any of the individuals do not have the right to racially discriminate against another individual(Wintgens, 2016).

Question 3

As Delores‘s manager, how should you deal with this issue?
Answer If I was the manager of Delores, I would manage this issue by handling the customer with accurate and kind behaviour and telling him about the laws and regulations under the racial discrimination act. I would also suggest to Delores that he must every customer with polite manner (Wintgens, 2016).

Case study 5: Jackie

At lunch your colleague, Jackie, expresses a concern to you. She has recently disclosed information about her mental illness to your team leader, Kelly, who she has always gotten along well with. Kelly was shocked and said ‘well that explains everything, you should consider taking some leave’ Jackie feels as though Kelly has excluded her from general office conversations and work discussions since and has overheard Kelly telling other staff in the lunch room that ‘you’re crazy’ and ‘unstable’. Jackie doesn’t know what to do.

Question 1

What should Jackie do?
AnswerJackie must communicate with her senior manager regarding her condition. The senior manager then should communicate with Kelly and should make her realise her mistake. Jackie must not take much pressure regarding this matter(Wintgens, 2016).

Question 2

What federal and Victorian legislation applies in this situation?

Answer Victorian and federal legislation apply here are:

a) Fair Work act 2009
b) Disability discrimination act 1992
c) Australian Human Rights Commission Act 1986

Question 3

It is some months down the track and Jackie has not been able to resolve the conflict through informal channels. She has made a formal complaint against Kelly. In dot point, outline the formal process to be followed by the HR Manager under the Complaints procedure (Wintgens, 2016).

Answer The process includes:

The HR manager must resolve this matter as soon as possible.
He must communicate with Kelly and suggest to her about the disability discrimination act.
The HR manager must give proper information to Kelly about the mental situation as it is a very serious matter and we should discriminate against anyone regarding his or her mental condition (Wintgens, 2016).

Case study 6: Will

Will is multi-lingual and very popular with customers of Ellia Hotel because of his language and customer skills but he has been homeless for six months and his manager at Marino Enterprises has just been given this information through another employee.

Will hasn’t missed one shift nor has he looked unclean or untidy. He has been caught taking food from the kitchen bins by the employee who has reported it. The manager has fired Will on the spot.

Question 1

Has Will done anything wrong?
Answer No, I do not think that Will has done anything wrong in this situation as he was just searching for food from the bins(Derthick, 2013).
Question 2
Can Will claim unfair treatment or discrimination? Explain your response.
Answer Yes, Will should claim discrimination and unfair treatment. He can claim under the legislation of the Australian Human Rights Commission Act (Derthick, 2013).

Question 3

Make two suggestions of how Will’s situation could benefit Marino Enterprises.
Answer Two suggestions are:

As Will was very popular among the customers of Mario enterprise because of his behaviour and language, he must not be fired as this can affect the customers of Marino enterprise (Nelken, 2017).
The nature of the behaviour of Will towards customers was appropriate and efficient, this will attract more customers.

Case study 6: Reflection

Think about a time that you felt as though your own prejudices have impacted a personal interaction, either with someone that you have worked with or someone you have come across in your day-to-day life.

Question 1

Outline the situation and describe how you would demonstrate respect, understanding and acceptance to that person in the same situation now.
Answer Once I was working in an organization named Marino Enterprise, there was an employee named Ashton Stark. He regularly taunts me regarding my age and caste. I felt very awkward around him and did not like him at all. I tried to ignore his comments and taunts regarding my caste and my age. But it was all now going above the limits. I felt stressed and I also could not focus on my work because of his comments. Then on one day, I decided to take this matter to top management and I put this matter forward to the senior authorities. Then they took action against him under the Age and racial discrimination act. Then he was fired from the job and I felt very relieved after this. So, at the workplace doing discrimination is a kind of crime and one should not attempt this as the other person can be demotivated (Nelken, 2017).

What do I need to hand in for this task?	Have I completed this?
Your answers to all questions	o

Assessment Task 3

Unit Code: BSBDIV501

Unit Title: Manage diversity in the workplace

	STUDENT DECLARATION: I declare that no part of this assessment has been copied from any other person’s work, except where due acknowledgment is made in the text, and no part of this assessment has been written for me by any other person except where such collaboration has been authorised by the assessor concerned. Student Signature: _________________________________________ Date: ____/____/_______
	Student Name:
	Student ID:
	Trainer/Assessor Name:
Result		Result (Please Circle) S \| NS
S = Satisfactory NS = Not Satisfactory Marking criteria – Student must demonstrate satisfactory performance in each task to be deemed Satisfactory.
Assessor’s feedback / date for re-assessment if required:
Assessors signature:			Date:

ASSESSMENT TASK 3: PROMOTE DIVERSITY

Task summary

For this task you are required to identify a training need and present the topic to the class for the purpose of education, fostering respect and promoting the benefits of diversity.

Resources and equipment required to complete this task

Access to textbooks and other learning materials.
Access to a computer, printer, the Internet, word processing and presentation package software (such as Microsoft Word and PowerPoint).
Audio visual equipment.
Case studies from Assessment Task 2.

When and where should the task be completed?

Part A of this task may be done in your own time as homework or you may be given time to do this task in class. Part B of this task will be completed in class time.
Your assessor will provide you with the due date for this assessment.

What needs to be submitted?

Part A – Memo.
Part B – Student is not required to submit anything.

Instructions

This assessment task requires you to identify a diversity related training need and present the topic to your class. The topic should be related to one of the topics presented in the case studies in Assessment Task 2.

Part A

Firstly, in a brief memo to your assessor, identify the training need to address the particular issue of difference and discuss at least three ways that a company could promote their diversity policy to staff. Submit your word processed memo to your assessor.

Answer

To: The Assessor

From: HR Department

Date: 9-03-2022

Subject: Regarding Training for Diversity Policy

In our organisation the diverse that are involved in our department will like to start a training of diversity policy for the employees.

The training would include the cross-cultural overview organisation, sexual orientation, identify differences, conservative and liberal beliefs, ethnic city, race and rights among others that would be held after two weeks on the approval. The duration for completing it is one week.

The training would be started to inspire the harmony over the employs from that we could accomplish the following-

All voice and opinion would be heard and it would not contain the destructive criticism and it would lead to an entire usual benefit.

Oriented by the policies of anti discriminatory.

Holding the virtues that would promote the usual benefit for staff would strengthen our relations by one another. By having a force of collaborative things than organisation could make their vision and mission a reality.

The cultivated I was brainstorming in which teams of cross functional composed of various ethnicity and gender that would collaborate.

Part B

Prepare and present the topic to your class. The purpose of the presentation is to:

Promote the benefits of diversity in the workplace, including how diversity could enhance products/services and contribute to a competitive advantage.
Educate staff on your diversity policy and the Marino Enterprises complaints procedure (this should be referenced rather than step-by-step introduction).
Educate staff on the issue of difference that you have chosen.

You will have 20 minutes for your presentation. You are required to use a presentation package and audio visual equipment but you have creative freedom to present the information in the most engaging and interesting way as long as it is appropriate. You may make the use of images, videos, role plays, facts and figures, tables, etc if you chose.

Your assessor will be looking to see that you:

Demonstrate respect for the differences you are presenting.

For example, this might include being an advocate during the discussion, being well informed on the topic and discussing the benefits of diversity and why this is important.

Encourage diversity and sell the benefits of working effectively in a diverse workplace such as Marino Enterprises.

For example, diversity gives the opportunity for people to learn skills and knowledge from people with different skills/knowledge to themselves; it gives a chance to learn about different cultures, religions, food, the way people live, a different language, history of a country or place, it may open job opportunities, workplaces may offer flexible working arrangements for everyone not just those that need it.

Help your class members acknowledge issues relating to workplace diversity.

For example, this might include asking questions of the audience to gauge their understanding and acceptance and responding with information that aligns with the legal framework, polices and the company’s commitment to diversity and giving staff the opportunity to view their opinions and views.

Identify diversity factors and give examples of diversity in the workplace.

This might involve being well informed of your topic and providing sound facts and figures and examples of diversity that are discussed in the case studies (or other case studies).

What do I need to hand in for this task?	Have I completed this?
Part A – Memo	o
Part B – You do not need to submit anything	NA

UNIT SUMMARY SHEET

BSBDIV501 Manage diversity in the workplace

This form is to be completed by the assessor and used as a final record of student competency. All student submissions are to be attached to this summary sheet before placing on the students file.
Student Name:
Student ID No:

Please attach the following documentation to this form		Result (Please Circle) S = Satisfactory NS = Not Satisfactory
Assessment Task 1	Case study	S \| NS
Assessment Task 2	Presentation	S \| NS
Assessment Task 3	Project	S \| NS
Final Assessment Result for this unit C – Competent, NYC – Not yet Competent (Please Circle)		C / NYC

Marking Criteria – Student must demonstrate satisfactory performance in each assessment task to be deemed competent in this unit.

Assessor Feedback:

………………………………………………………………………………………………………………………………………..

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Signature: ____________________________

Date: ____/_____/_____

UNIT SUMMARY RECORD – Student copy

BSBDIV501 Manage diversity in the workplace

Note: To be removed by the Assessor and returned to the student

Student Name:
Student ID No:
		Result (Please Circle) S = Satisfactory NS = Not Satisfactory
Assessment Task 1	Case study	S \| NS
Assessment Task 2	Presentation	S \| NS
Assessment Task 3	Project	S \| NS
Final Assessment Result for this unit C – Competent, NYC – Not yet Competent (Please Circle)		C / NYC

Assessor Feedback:

………………………………………………………………………………………………………………………………………………………………………………………

Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Signature: ____________________________

Date: ____/_____/_____

……………………………………………………………………………………………………………………………..

please cut here

Assessor Declaration: (to be filled out and given to the student when assessment is handed in)

BSBDIV501 Manage diversity in the workplace

Student Name:
Student ID No:

Student has submitted this assessment on ____/_____/_____

Trainer Signature: ____________________________

References

Hunt, V., Layton, D., & Prince, S. (2015). Diversity matters. McKinsey & Company, 1(1), 15-29.

Ohnos, T. (2021). Taiichi Ohnos Workplace Management.McGraw-Hill Education.

Berliner, J. S. (2013). Factory and Manager in the USSR.Harvard University Press.

Roberts, C., Davies, E., &Jupp, T. (2014). Language and discrimination.Routledge.

Grainer, M., Noble, C. H., Bitner, M. J., &Broetzmann, S. M. (2014). What unhappy customers want.MIT.

Wintgens, L. J. (2016). Legisprudence: practical reason in legislation. Routledge.

Derthick, M. (2013). The influence of federal grants.Harvard University Press.

Nelken, D. (2017). Using the concept of legal culture (pp. 279-303).Routledge.

Develop workplace policies and procedures for sustainability BSBSUS511

Assessment

Task 3

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following: · Social media post · Power Point · Email to management · Contextualisation of monitoring report · Report to senior management		☐	☐	☐
Demonstrated ability to: Present workplace sustainability policies and implementation processes to key stakeholders This is evidenced by: Completion of communication items in Task 3.1		☐	☐	☐
Demonstrated ability to: Identify and source resources required to implement sustainability policies This is evidenced by: Communication to senior management in Task 3.1		☐	☐	☐
Demonstrated ability to: Support implementation of workplace sustainability policies This is evidenced by: Completion of documents in Task 3.1		☐	☐	☐
Demonstrated ability to: Track continuous improvements in sustainability approaches using recording systems This is evidenced by: Completion of documents in Task 3.2		☐	☐	☐
Demonstrated ability to: Document outcomes and provide feedback to key personnel and stakeholders This is evidenced by: Completion of report in Task 3.2		☐	☐	☐
Demonstrated ability to: Identify trends requiring remedial action to promote continuous improvement of performance This is evidenced by: Completion of report in Task 3.2		☐	☐	☐
Demonstrated ability to: Modify sustainability policies to incorporate improvements This is evidenced by: Completion of report in Task 3.2		☐	☐	☐
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 3 – Implement and review workplace sustainability policies. 6

Task 3.1 Implement workplace sustainability policies and procedures. 8

Task 3.2 Review the implementation of the workplace sustainability policies and procedures. 9

References. 11

Task 3 – Implement and review workplace sustainability policies

Task summary and instructions

What is this assessment task about?

This task builds on your work in Task2 and uses the same scenario.

This task comprises of the following assessment methods:

o Product-based ☒

o Direct observation of Role-Play ☐

o Case Study ☒

o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Present workplace sustainability policies and implementation processes to key stakeholders

· Identify and source resources required to implement sustainability policies

· Support implementation of workplace sustainability policies

· Track continuous improvements in sustainability approaches using recording systems

· Document outcomes and provide feedback to key personnel and stakeholders

· Identify trends requiring remedial action to promote continuous improvement of performance

· Modify sustainability policies to incorporate improvements

· develop and implement workplace policies and procedures for sustainability on at least one occasion, including:

o implementing sustainability policy and procedures into wider organisational policies and procedures

o consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

You are required to address the following:

· Task 3.1 Implement workplace sustainability policies and procedures

Develop documentation related to policies and procedures

· Task 3.2 Review workplace sustainability policies

Contextualise a monitoring report to align with your sustainability policies and procedures
Write a report to senior management to address the monitoring report

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must submit to GOALS

· Social media post

· Power Point

· Email to management

· Contextualisation of monitoring report

· Report to senior management

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 3.1 Implement workplace sustainability policies and procedures

Social media post

Develop a social media post to publish in the FB page of the organisation. The post must be developed to promote the workplace sustainability policy developed in Task 2.1.2, including the expected outcome.

Choose an image and develop a memorable tagline to accompany the post.

Explain how the policy has already been implemented successfully in the project team.

Social media post for MMI education Ptv.

The organization wants to be to the remodel in sustainable business. The various recycling program will be implemented by the organization. We are taking initiative and will also try to give the best practices which also include the energy manager’s role in the energy-efficient, procurement, and in commercial & industrial operation energy use reporting.

Some of the things which are done by the organization to promote the sustainability policy are-

· Recycling programs are implemented.

· Within the office energy is conserved.

· The paperless office is promoted.

· Green vendors are supported.

· Human energy has conversed.

· Sustainable transportation is encouraged (Borden, et al., 2018).

Some of the commitments which will be done for 2022 are-

· Investments will be done in the office plants.

· Understanding of the employees will be encouraged regarding sustainable policy and procedure.

· A meeting will be conducted to explain to employees the use of the resources carefully and wisely (McAloone, et al., 2020).

Power Point

Develop a PowerPoint presentation (7-10 slides) to publish on the company’s intranet to promote and educate internal stakeholders on the sustainability policy.

The PowerPoint must include:

The importance of sustainability in business
Goals/expected outcome of the policy
Reasons why the policy was developed
Implementation process
Roles and responsibilities of those involved in the implementation process (including responsibility for recording systems to track continuous improvements in sustainability approaches)
Timelines
Monitoring strategies
Continuous improvement strategies

Email

Write an email (Template 1) directed to the steering committee and the CEO to address the following:

Summarise the implementation plan developed in Task 2.3 (50-100 words)
Identify possible barriers to implementation (3-5)
Recommend actions to mitigate risks of barriers to implementation (3-5)
Identify and source resources required to implement sustainability policies (3 – 5)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Template 1 -Email

Email to Steering Committee and CEO

To:steeringcommittee@au.in

Cc:CEO@au.in

Bcc:

Subject: sustainability policy implementation plan

Date email is sent: 25^th February 2022

Attachments: implementation plan

This mail is sent to inform you that I have prepared the implementation plan. The plan is prepared to take the initiative for sustainable development.

The sustainable policy is developed to minimize the use of paper and reduce waste, using sustainable furniture and appliances. The purpose of the policy is the make sure the workplace members become more sustainable and they learn how to use the document management software.

Some of the possible barriers that have been identified to implementation are-

· Due to improper planning resources were not allocated properly.

· Some of the employees are not like the change and they are facing difficulty in using the new policy.

· Employees are unaware of the importance of sustainable policy.

· Project team members face difficulty in adopting the sustainability policy and procedures because they are familiar with the old procedures of the business.

· Project team members face difficulties in operating the new technology that the project sponsors provide to them to decrease the usage of paper.

· Project managers face difficulty in selecting the supplier for changing the appliances and furniture of the workplace.

Some of the recommended actions which will be taken to mitigate the risk are-

· The project manager must hold a motivational meeting with the project team member to inspire them to adopt the new sustainability policy and practices to complete their work.

· The project manager must help the education program to provide training to the project team related to operating the new technology.

· The project manager was assigned duty to the marketing team related to doing market research to identify the best supplier that deals in sustainable furniture and appliances.

· Some of the resources which are required to implement the sustainable policy are-

· Documents for the sustainable policy

· Trainer

· Monitoring system

· Implementation plans

· Appliances and furniture

I have attached the resource plan with this mail. Please have a review.

With kind regards

Task 3.2 Review the implementation of the workplace sustainability policies and procedures

You have implemented the policy in the organisation and receive the following feedback report.

Contextualise the report as required to align with your policy and your policy implementation plan.

Report	Contextualisation
New employees are encouraged to read the policy but there is no follow up to assess their understanding of the policy.	NA
One of the policy evaluation methods is not working.	Select the policy evaluation method from the policy in Task 2.1.2: Observe the activity of project team members to identify whether they use the resources of the business properly or not.
One of the policy goals has not been achieved.	Select the goal from the policy in Task 2.1.2:
One of the KPIs associated to objectives of the implementation plan has not been achieved.	Select the KPI from the implementation plan in Task 2.1.3: Education program to provide training to project team members related to optimum utilization resources is not achieved (Santos, J. et al., 2018).
The FB post developed in Task 3.1 was very successful. Employees respond well to the use of the FB page. On the other hand, employees seldomly use intranet.	NA
You achieved 30% improvement in resource efficiency against a 40 % target.	NA
The implementation costs are 10% over budget due to errors in cost estimation.	Calculate the 10% of the budget: $8500
The employee/s in charge of monitoring the implementation of the policy lack quality management knowledge and few errors have been found in their reports.	NA

Write a report directed to senior management to address the following:

A summary of the feedback report to include trends and outcomes.
Impact of the findings of the feedback report on the policy and the policy implementation.
Recommended remedial actions.
Recommended changes/adjustments to policy to incorporate improvements.

(150-200 words)

Report:

Introduction

In this report, the summary of the feedback is included. In summary trends and outcomes are also explained. Some of the remedial actions are recommended. Some of the changes have been recommended in the report.

Brief

The feedback which was received to include the trends and outcomes are-

· The education program is not conducted to provide training to project team members related to optimum utilization resources is not achieved. So there is a need to provide training regarding the education program.

· Observe the activity of project team members to identify whether they use the resources of the business properly or not.

· Suitable chemical substances are not used. The chemical which is used can harm the environment (Lucato, et al., 2018).

Some of the remedial actions are-

· Conduct meetings to tell the employee to use suitable chemical substances that can’t harm the environment.

· Provide training and education to the employees regarding sustainable policy (Richmond, et al., 2018).

Some of the Recommended changes which are incorporate improvements for the policy are-

· Conduct regular audits.

· Maintain records properly.

· Conduct the meeting on the regular basis.

· Monitor the employee’s progress (Kravchenko, et al., 2020).

References

Please include your references below:

Kravchenko, M., Pigosso, D. C., & McAloone, T. C. (2020). A procedure to support systematic selection of leading indicators for sustainability performance measurement of circular economy initiatives. Sustainability, 12(3), 951.https://sci-hub.hkvisa.net/10.3390/su12030951

Lucato, W. C., Santos, J. C. D. S., & Pacchini, A. P. T. (2018). Measuring the sustainability of a manufacturing process: A conceptual framework. Sustainability, 10(1), 81.https://sci-hub.hkvisa.net/10.3390/su10010081

Reilly, K., Nathan, N., Grady, A., Wu, J. H., Wiggers, J., Yoong, S. L., & Wolfenden, L. (2019). Barriers to implementation of a healthy canteen policy: A survey using the theoretical domains framework. Health Promotion Journal of Australia, 30, 9-14.https://sci-hub.hkvisa.net/10.1002/hpja.218

Richmond, A., Braughton, J., & Borden, L. M. (2018). Training youth program staff on the importance of cultural responsiveness and humility: Current status and future directions in professional development. Children and youth services review, 93, 501-507.https://www.sciencedirect.com/science/article/abs/pii/S0190740918301920

Develop workplace policies and procedures for sustainability BSBSUS511

Assessment

Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question	Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 1 – Knowledge Questionnaire. 5

Appendix 1 –Useful Links. 9

Legislations and Regulations. 9

Task 1 – Knowledge Questionnaire

Task summary and instructions

What is this assessment task about?

This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

· Australian and international standards relating to corporate sustainability

· environmental and sustainability legislation, regulations and codes of practice applicable to organisation

· internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures

· elements required for the development of organisational sustainability policies and processes including:

o agreed outcomes of the policy and procedures

o policy timeframes and costs

o performance indicators

o activities to be undertaken

o assigned responsibilities

o record keeping, review and improvement processes

o common sustainability issues with organisational systems and procedures

o typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?

· submit your answers to the questions within the set timeframe,

· answer all questions as instructed,

· answer all questions using your own words and reference any sources appropriately,

· all questions must be answered satisfactorily.

It is advisable to:

· review the questions carefully,

· answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

· further research the topics addressed in each question.

Specifications

You must submit to GOALS the

· assessment coversheet,

· answers to all questions,

· references.

Resources and equipment

• computer with Internet access,

• access to Microsoft Office suites or similar software,

• learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

List and briefly outline three Australian and international standards relating to corporate sustainability. (20 – 30 words each)

Some of the Australian and international standards which are related to corporate sustainability are-

Culture- management of the organization must be committed to sustainability and in the sustainability policy set commitments must be communicated to other people who are in the organization.

Capacity- in these international standards it must outline the personnel, required resources, and capabilities. For allocating the resources and to provide the training it must include the process.

Compliance- in these international standards the policy must be referenced. The standards must be developed in legal obligation consideration and requirement of compliance which are related to sustainability (Saint Akadiri, et al., 2020).

Question 2

Think about an organisation that you are familiar with, what is the environmental or sustainability legislation, regulations and code of practice that is applicable to the organisation?

List and describe three (30-50 words/description)

Environmental or sustainability legislation, regulations and code of practice	Brief description
Environment protection	This act provides the regulation for the protection and improvement of the environment. The objective of this act of waste management, control of pollution, and sustainable development promotion.
Waste management	It is the law that governs the transport, storage, treatment, and disposal of the manner of waste. The organization must pay attention t0 hazardous waste and solid waste.
Energy conservation	This act is useful for the efficient use of energy and its conservation. The act aims to reduce the power usage and the economic intensity of energy (Olasehinde-Williams, et al., 2020).

Question 3

Identify and list 2 internal and 2 external sources of information that can assist when developing sustainability policy and procedures for an organisation.

Outline how they can be used when developing a sustainability policy. (30-50 words)

Sources of information:

· Internal:sales report and financial data

· External: social media and public government data

Application in policy development:

These sources of information are very important in developing the sustainability policy.

Internal sources are well aware of the organization and they understand what is an improvement that is required to be made within the organization.

External sources help know the data that must be implemented within the organization and they also providethe knowledge of the outside world. So according to their data, it is easy to develop a sustainable policy for the organization.

Question 4

Write a brief explanation of the elements required for the development of organisational sustainability policies and processes listed in the table below. (30 – 40 words each)

Element	Explanation
agreed outcomes of the policy and procedures	They make sure that the organization must follow the regulations and laws. It also helps to guide the decision making and internal processes are streamlined. It las help the organization for the efficient management.
policy timeframes and costs	For the sustainable development of the organization timeframes and costs are saved. When the time frame is set it helps the organization to set the target and do proper planning and setting cost helps in maintaining the business budget. setting policy timeframe and cost helps to set the goal.
performance indicators	It is the type of performance measurement. It helps to measure the performance of the organization and employees as well. The organization’s success can be evaluated when the KPIs are set. For example- profit margin, revenue growth, etc.
activities to be undertaken	Many variables can be planned for the development of the organization’s sustainability policy and procedure. These activities can be planned and mentioned in the action plan.
assigned responsibilities	For the successful implementation of the plans and policies, the responsibilities ate assigned. These responsibilities ate assigned as per the skills and knowledge of the employees. When the planning is done for the development then roles can be assigned.
record-keeping, review, and improvement processes	Record keeping is very essential when developing sustainable policy and processes. Records are helpful for the prospect. And it also helps in evaluating the performance and provides guidance.
common sustainability issues with organizational systems and procedures	When developing the sustainable policy and procedure it is important to review the common issues of sustainability with the organization’s policy and procedure. It will help to have an idea that how those issues can be resolved and help in proper planning (Butow, et al., 2018).

Question 5

Explain your approach for each of the following barriers and challenges when implementing policies and procedures inside an organisation:

Challenge	Response
An employee does not believe the new policy will be a benefit to the workplace. They believe the current process is working well	If the employees do not believe that the new policies can be beneficial for the workplace, then it is important to make them understand the importance of the policy. A meeting with the employees can be conducted and make sure all of the employees attend the meeting. In the policy importance of the policy can be disused and employees’ doubts can be cleared.
Employees avoid using the new policy as they found it too complicated	If the employees find the new policy complicated and they avoid using it then strict action can be taken or it can be asked from the employees what thing they are facing complicated and then it can be cleared. Perks of using the policy can be told to employees.
Lack of resource allocation by management caused issues in updating most of the policies and procedures	When there is a lack of resource allocation there is a need to do proper planning with the management. A meeting can be conducted with the management and then with the proper planning resources must be allocated for updating policy and procedure (Geerligs, et al., 2018).

References

Please include your references below:

Geerligs, L., Rankin, N. M., Shepherd, H. L., & Butow, P. (2018). Hospital-based interventions: a systematic review of staff-reported barriers and facilitators to implementation processes. Implementation Science, 13(1), 1-17.https://sci-hub.hkvisa.net/10.1186/s13012-018-0726-9

Saint Akadiri, S., Alola, A. A., Olasehinde-Williams, G., & Etokakpan, M. U. (2020). The role of electricity consumption, globalization and economic growth in carbon dioxide emissions and its implications for environmental sustainability targets. Science of The Total Environment, 708, 134653.https://www.sciencedirect.com/science/article/abs/pii/S0048969719346443

Appendix 1 –Useful Links

Legislations and Regulations

Standards Australia: https://www.standards.org.au/
International Organisation for Standardisation: https://www.iso.org/home.html
Environmental Act: https://www.environment.gov.au/epbc

http://www.epa.vic.gov.au/about-us/legislation/acts-administered-by-epa

www.epa.vic.gov.au/our-work/publications/publication/2013/december/1558

www.environment.gov.au/about-us/legislation

Sustainability Victoria: https://www.sustainability.vic.gov.au/
Business Victoria: https://www.business.vic.gov.au/marketing-and-sales/sustainable-business/environmental-sustainability-hub
Energy Savers: https://www.energy.gov/energysaver/save-electricity-and-fuel/lighting-choices-save-you-money/how-energy-efficient-light
Sustainability facts: https://www.slhd.nsw.gov.au/…/content/pdf/sustainability_facts.pdf

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