best assignment services in canada

First and foremost, GPS trackers could be used for tracking the drivers and developing an understanding regarding how their work is going on, since it is very tough and exhausting for drivers to complete a whole tour, one more driver or a guide should be appointed so that the work will get divided and there will not be much pressure on one person only.

Use of consultative process for systems and procedures

Every driver will be made aware of the use of GPS devices on vehicles, and if they feel fine regarding the same. After the difficulties of drivers were assessed regarding regards to them not being able to finish their job effectively, it will be their choice whether they want to add one more person either as a driver or guide for helping them in finishing their job. Before application, each staff member will be properly trained and fully energized (Li et al., 2020).

Measures were taken for preventing the hygiene issues

Every vehicle will be taken for professional auto repairing as well as inspection.
The professional car engineer will be summoned for regular inspection.
Application of regulations regarding food safety as well as hygiene will be done by each staff member.
Training will be provided to staff for complying with the standards of hygiene.
Rewards, as well as fines, will be set, and the staff members will be able to report each other for not obeying the rules.
Some of the tour fees will be refunded to customers if any kind of hygiene issues will be reported by them

Involved delegation process

A meeting will be conducted with all the staff members regarding the new work plans.
If anyone will have any questions or problems regarding the new changes, they will be addressed.
All responsibilities in line with the vehicles, like cleaning as well as inspection will be of the drivers.
The guides will have to manage the routes of the tour and the time to be spent at each spot.
The team involved in the preparation of food will pay attention to the suppliers, hygiene as well as the offering needs of different customers.
It will be the duty of the guide to ensure the issues regarding the safety of any customer.

Yes, the specification of the new job will have to be provided in writing, at least 6 of such specifications will be written.

Estimation of budget and determining whether training will be required for accommodating new jobs

The direct cost of estimation involves the salary cost of the new tour, inspection cost of vehicles, material cost (paper printing, new hygiene qualified equipment), and repair costs. While the indirect cost will involve the HR cost, office cost, or the non-operation losses during this time of adjustment (He et al., 2020).

Yes, there will be the need for pieces of training. Some professional guidance will be needed by the rivers and hygiene study class by the team of food preparation. But the newly hired guides, need to know every spot of the complete tour, which will be already offered to them for studying before work.

Ways in which daily operation won’t get impacted due to proposed changes

The day-to-day operations won’t get impacted since everything is planned and executed systematically and things will not add more responsibilities but is a delegation of appropriate responsibilities to each staff member.

Case study 2

Nature of complaint

The nature of the complaint here seems to be that of sexual harassment. Since it has been clear from what Elena told that she gets silent offensive remarks from her supervisor very frequently, she also noticed him stalking her on numerous occasions after the work and he also ensure that he is working the same shifts as her.

A procedure that should be followed for receiving a complaint

In the first place, Elena should be reassured that she is being taken seriously.
All the evidence provided by Elens will be collected
Changing the shifts of Elena and her supervisor.
Investigating whether her complaint is real, by checking the surveillance camera or inquiring the office staff (Siuta & Bergman, 2019).

Standard procedure for investigating a complaint

Assuring Elena’s supervisor, that a fair investigation will take place on behalf of the accuser and the accused.
Interviewing all the main witnesses in this matter and asking open-ended questions along with seeking facts that approve or disapprove the allegations made by the employee.
Interviewing supervisor, applying the same respectful approach with him as accorded with the accuser.
Consulting with the attorney for making sure that the whole situation is looked upon reasonably and purely based on the collected pieces of evidence.
Make sure that the attorney also supports your direction.
Deciding whether this incident of sexual harassment took place, is based on documentation as well as advice from attorneys and colleagues.
Changing a reporting assignment if required.
Assuring the employees that no incidents like this occurs by follow-up, and documentation of that follow-up, with the employee who filed the original complaint, keeping all the documentation separate from the personal file.

Legal responsibilities as a manager

As a manager, it is my responsibility to understand completely the act of sex discrimination along with other laws on discrimination, and sexual harassment, and should also make sure that the development of a written policy is done, that prohibits sexual harassment and assure employees of a safe workplace. The complaint should also be immediately reported to the EEO officer (Hardies, 2019).

Case study 3

A systematic approach for investigation areas

The areas that are to be investigated are the operational issues, meal servicing, quality of meals, one-on-one conversations with the sous chef and the head chef regarding the lack of equipment capacity they say have been faced by them, and conversations with the front-of-house office.

A systematic approach for the same will be –

Interviewing all the staff members regarding the issues in their specific areas individually.
Take a note of the reviews of the customers and the problems they have been facing.
Trying to understand their problems and discussion of best possible solutions for the same problems.
Implementation of the solutions in a systematic manner.

Solutions for limitations

Since the budget is still 5 months away, the potential solution will be to buy this equipment on credit or rent them for some time, until and unless the equipment is acquired.

Aspects to be investigated in food as well as beverages service areas

In the food as well as beverages section, the quality of meals is to be inspected and since it is bad, what are the reasons for the same. The lack of some equipment capacity and other issues faced by chefs and the investigation of complaints regarding the meal services (Phucharoen & Sangkaew, 2020).

Details of staff involved

Details of staff that are involved in this process include:

Operational staff – for operational issues

Kitchen staff- in quality and preparation of food.

Waiters – regarding the delays in service of food.

Front of house or F & B staff – according to whom everything is going normal.

Case study 4

Suggestions for an effective implemented and detailed system for each department

A meeting should be conducted with the manager as well as supervisor, and the new set up policies, as well as the procedure, should be discussed for all the departments involving each product as well as services and should also be enforced strictly for each staff member.

HR: a full-time staff needs to be hired, the number of part-time staff should be decreased in each department of the hotel. Because of the new management, there should be re-interview as well as observation of all the staff members, and only those who are suitable and excellent should be chosen to make them stay. A series of training classes should be arranged on service for the staff members to put inappropriate job positions and providing apt induction for the senior staff.

Food, as well as beverages: a written procedure, should be developed for weekly or daily presence of beverages, every head chef as well as sous chef who cooks, should ensure making the same recipes and same presentation of food. All the processes of cooking should be organized as well as recognized in the meeting (Ushakov et al., 2020).

Housekeeping: all the staff of housekeeping should be trained for cleaning as well as setting up of the room under the same kinds of procedures. There should be daily operational meetings for monitoring the progress as well as discovering the problems and also ensuring to solve them.

Implications for the existing staff

Establishment of transparency as well as effective communication, since the selection of staff, has already been done because of new management, we need to encourage and compliment these staff members, For all the pieces of training as well as strict policies for the future of hotel for getting better as well as competitive.

Personal counseling should also be provided when needed, the implementation should be monitored, by observation as well as an examination of their performance, with the help of customer reviews. Rewards, as well as a punishment system, should also be implemented for encouraging them to behave as well as study better.

References

Hardies, K. (2019). Personality, social norms, and sexual harassment in the workplace. Personality and individual differences, 151, 109496.

He, L., Zha, J., & Loo, H. A. (2020). How to improve tourism energy efficiency to achieve sustainable tourism: Evidence from China. Current Issues in Tourism, 23(1), 1-16.

Li, Y., Li, R., Ruan, W., & Liu, C. H. (2020). Research of the effect of tourism economic contact on the efficiency of the tourism industry. Sustainability, 12(14), 5652.

Phucharoen, C., & Sangkaew, N. (2020). Does firm efficiency matter in the hospitality industry? An empirical examination of foreign demand for accommodation and hotel efficiency in Thailand. Journal of Tourism Analysis: Revista de Análisis Turístico.

Siuta, R. L., & Bergman, M. E. (2019). Sexual harassment in the workplace. In Oxford Research Encyclopedia of Business and Management.

Ushakov, R. N., Kryukova, E. M., Khetagurova, V. S., Mukhomorova, I. V., & Zelenov, V. V. (2020). The efficiency of hotel management. Training of specialists in the hotel industry field. Journal of Environmental Management & Tourism, 11(2 (42)), 388-395.

Assessment Task 1

Part A: Operational Plan Cup Bake

Operational Objectives by December 2023	Actions required	Details of resources required to achieve actions	Timelines	Allocation to:	KPIs
To shortlist 3 to 4 potential sites or places	Accurately monitor all the sites individually	Human resources	1 month	Alan	Perfectly monitoring of sites
Lookout location for NSW South Coast – Eden to the Site of Ulladulla region	Monitor and check the location and infrastructure (Leo, et al., 2019).	Human resources	1 month	Peter	Identification of the perfect location
Involve inputs or communication of stakeholders for overhead sites	Communicate with the relevant stakeholders and engage with them to make a recommendation for the sites	Human resources	5 days	Alan	Good communication skills
Identify resources and materials required to begin designing or building the selected site	Keep in mind the infrastructure and think about the relevant resources and materials (Leo, et al., 2019).	Physical resources and technology	5 days	Peter	Identification of relevant resources
Identifying the requirements of staff for some new locations both Bakery and Café	Engage with the staff and communicate with them by conducting informal meetings	Human resources	3 days	Alan	Staff requirements were identified
Site of NSW South Coast completely operational from upcoming August	Prepare the site completely to start the operations (Leo, et al., 2019).	Human resources and physical resources	5 months	Peter	The site was completed to start the operations

Part B: Risk assessment

Scope of assessment:				LOCATION AND SET UP OF CUPNBAKE CAFÉ ON NSW COASTAL REGION
Critical success factors:				Good management skills
Internal & external stakeholders:				Alan, Peter, Staff, Manager, Operational Manager
Risk description	Severity Rating	Likelihood Rating		Overall rating/Priority		Treatment/control methods			Timeline/Monitoring
Financial risk	4	4		16		Make sure that funds are available. Utilize the funds with optimism (Ullah, et al., 2021).			Daily
Technical risk	3	2		6		Monitor the systems of technology and make regular updates (Ullah, et al., 2021).			Weekly
Economical risk	4	3		12		Regularly check the inflow and outflow of cash in the cafe			Daily
Fire at sites	3	2		6		Make sure that all fire extinguishers are available at sites and working accurately (Voznytsia, 2021).			Within a week
Injury to workers	2	1		2		Make sure first aid is available at the site and apply the policy of WHS to protect the workers from injury (Voznytsia, 2021).			Daily
Scope of assessment:							LOCATION AND SET UP OF CUPNBAKE CAFÉ ON NSW COASTAL REGION
Critical success factors:
Internal & external stakeholders:
Risk description			Severity Rating		Likelihood Rating		Overall rating/Priority	Treatment/control methods		Timeline/Monitoring
Falls and ships			3		2		6	Make sure that the workers are safe from any kind of fall (Ramezani, et al., 2020).		daily
Food safety			4		3		12	Make sure that all the ingredients are fresh		daily
Damages due to natural disasters			2		1		2	Take the plan of insurance policy to be secure from any kind of damage due to natural disaster (Ramezani, et al., 2020).		Within a year
Theft			2		1		2	Make sure that all the funds and monetary resources are kept at bank or safe places		Weekly
Poor management of brand			3		2		6	Develop excellent strategies regarding marketing and management (Ramezani, et al., 2020).		Within a week

Assessment Task 2

TASKS to Perform:

Task description:	Skills required	Relationship to other tasks within Company
Handling the customers	During this time we have to talk to the customers in a low and sweet voice (Qian, et al., 2021).	We have to maintain the balance between the working policy of the organization.
Welcoming the customers	They have to welcome the customers with a warm welcome.	This describes the quality of the work of the company.
Provide a better level of the services	The fastest service in the bakery will describe the importance of the customers in their company.	They have to make sure to handle the customer on time.
Taste and the equality matter in the food	This is an important thing to do in the organization is because the taste of the food will provide positive feedback from the customers.	The presentation of the food will matter the most (Anyakoha, 2019).
Clean the table after the customers leave	These are the services that describe the hygiene factors of the company.	They have to use the cleaning types of equipment and the sanitizers for the safety of everyone.
Presentation of the dish	The presentation and the decoration will make a better impact on the customers.	They want to get to their quality better settlement.
Reach the level of customer satisfaction	This is the duty of the organization that they have to reach the level of customer satisfaction.	This will describe the company working policy and provide the settlement of the company.
Polite behavior	They have to always have to put polite behavior in front of their customers.	This shows the respect of the customers from the company.
Taken the action	They have to take the action on time to present the better deliveries.	This describes the company working policy and the action they have taken for the company’s development.
Employment	The company has to hire candidates which know have the better services (Qian, et al., 2021).	They should take the better level of the services and for they need the candidates which have the proper knowledge.
Job strategies	They have to provide the services which will meet their working strategies.	This is the better and the most innovative service es available.

ACTIVITES to Perform:

Activities description:	Repetitive/Irregular/Sequence	Core competencies:	Degree of difficulty:
Customer handling	Repetitive	Nature maintenance and the customer handling services knowledge (Delicato, et al., 2020).	4
Services handling	Repetitive	They have to handle the services and provide a better level of the services.	4
Feedback examination	Sequence	They want to examine the feedback of the customers to make the better working policy	4
Review the working policy	Sequence	They have to review the working policy.	3
Calling the customers	Irregular	They have to call their customers for further details of the booking services (Strah,2022).	2
Services details	Repetitive	They have to give and provide a better level of the services	4
Baking	Repetitive	They want to bake the cookies and the cakes on time for better deliveries.	4
Hiring new candidates	Repetitive	This is the duty of the HR of the organization to hire the new candidates in the organization. this is the duty of HR to present a better level of the services (Delicato, et al., 2020).	4
Handle the complaints	Repetitive	The management team has to handle the complaints which are raised in the organization.	4

ENVIRONMENT ANALYSIS:

Identify the environments that this role will be working including:
1. What stages the sites are at
2. Safe/unsafe
3. Controlled/Uncontrolled
4. Training/Briefing required

Environment description:	Safe/Unsafe	Controlled/Uncontrolled	Training required/Briefings:
Safe working environment	Safe	Controlled	The expert and the head chief do not require the training.
Cooking procedures	Safe	Controlled	They have to use the proper cooking training procedures to give better deliveries.
Baking skills	Safe	Controlled	They have to use their baking skills in the cooking services but they have to take the proper handle and the management (Salehi, et al., 2020).
Lisitng the ingriedients	Unsafe	Controlled	There might be a situation in which they will forget the ingredient to buy and this will make a tough situation for the organization.
Using the oven	Unsafe	Uncontrolled	There might be a situation in which the cooking and the baking will might get failed. This will create the risk and the issue in the company while cooking (Di Nunzio, et al., 2020).
Baking procedures	Unsafe	Uncontrolled	There might be a situation in which they have to do a better level of backing to maintain the taste in the cakes.
Ingrideints	Unsafe	Uncontrolled	During the backing procedures if the ingredients will may get fail this will destroy the taste of the cakes.
Locality	Safe	Controlled	A safe environment is an important thing to do and for this, they have to put the CCTV camera for their safety.
Protocol management	Safe	Controlled	They have to handle things protocol management and for that, they have to follow the rules and the regulations (Anyakoha, 2019).
Nature	Safe	Controlled	The nature of the staff member describes the person’s personality and the nature of the towards their staff members in the organization.
Communication	Safe	Controlled	They have to communicate with their clients perfectly. The communication skills describe the company working policy and its management settlements.
Greetings	Safe	Controlled	Greetings will describe the customer’s satisfaction and also, develop an image of the organization in the market. This will also, help the company to get positive feedback towards the company from their clients.

References

Anyakoha, C. (2019). Job analysis as a tool for improved organizational performance of SMEs in Lagos, Nigeria. Central European Journal of Labour Law and Personnel Management, 2(1), 7-16.

Delicato, C., Schouteten, J. J., Dewettinck, K., Gellynck, X., &Tzompa-Sosa, D. A. (2020). Consumers’ perception of bakery products with insect fat as partial butter replacement. Food Quality and Preference, 79, 103755.

Di Nunzio, M., Picone, G., Pasini, F., Chiarello, E., Caboni, M. F., Capozzi, F., … &Bordoni, A. (2020). Olive oil by-product as a functional ingredient in bakery products. Influence of processing and evaluation of biological effects. Food Research International, 131, 108940.

Leo, M., Sharma, S., &Maddulety, K. (2019). Machine learning in banking risk management: A literature review. Risks, 7(1), 29.

Qian, M., Liu, D., Zhang, X., Yin, Z., Ismail, B. B., Ye, X., & Guo, M. (2021). A review of active packaging in bakery products: Applications and future trends. Trends in Food Science & Technology, 114, 459-471.

Ramezani, P., Edrington, C. S., Hoang, P. H., Deb, N., Papari, B., &Ozkan, G. (2020, February). MetaMetric Approach in Performance Assessment of System Level Controllers for Different Operational Objectives. In 2020 IEEE Texas Power and Energy Conference (TPEC) (pp. 1-6). IEEE.

Salehi, F. (2020). Effect of common and new gums on the quality, physical, and textural properties of bakery products: A review. Journal of texture studies, 51(2), 361-370.

Strah, N., Rupp, D. E., & Morris, S. B. (2022). Job analysis and job classification for addressing pay inequality in organizations: Adjusting our methods within a shifting legal landscape. Industrial and Organizational Psychology, 15(1), 1-45.

Ullah, F., Qayyum, S., Thaheem, M. J., Al-Turjman, F., &Sepasgozar, S. M. (2021). Risk management in sustainable smart cities governance: A TOE framework. Technological Forecasting and Social Change, 167, 120743.

Voznytsia, A. (2021). Operational objectives of natural and artificial systems (Doctoral dissertation, National Aviation University).

Assessment

Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: · legislative requirements relevant to workplace communication · organisational requirements relevant to workplace communication (including digital form): workplace policies codes of conduct organisational reputation and culture · techniques to resolve communication challenges · methods to mentor and coach others · key principles of cross-cultural communication and communication with individuals with special needs or disabilities · communication protocols relevant to organisational information needs: internal and external communication guides risk based/emergency communication guides style/formatting of communication guides processes for allocation of responsibilities for standard communication · communication challenges relevant to performance evidence: · conflicts with clients or team members · potential risks or safety hazards · unethical or inappropriate communication · appropriately framing organisational messaging · key relevant features of: different communication styles different communication methods relevant cross cultural communication techniques negotiation and conflict resolution techniques. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	· submit your answers to the questions within the set timeframe, · answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily. It is advisable to: · review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question.
Specifications	You must submit to GOALS the · assessment coversheet, · answers to all questions, · references.
Resources and equipment	• computer with Internet access, • access to Microsoft Office suites or similar software, • learning material.
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answeall the questions below

Question 1

List and outline three (3) legislative requirements relevant to workplace communication.

(30-50 words/legislative requirement)

Legislative requirements	Outline
Freedom of Information Act 1982	It gives public members the right for accessing some legal documents of the Government of Australia.
Privacy Act 1988	This act controls how the Government of Australia distribute and utilizes information that they gathered about people.
Consumer and Competition Act 2010	This act covers various surroundings of the market: the associations between consumers, retailers, wholesalers and suppliers (Broadbent, 2013).

Question 2

Why are the following organisational requirements relevant to workplace communication?

(30-50 words/organisational requirement)

Organisational requirements	Why it is important
Policies and procedures	The main purpose of having the procedures and policies work appropriately is to ensure they are efficiently communicated. Communicating procedures and policies on daily basis make sure that the staff are informed.
Code of conduct	It is the essential manner for communicating the culture of the workplace of compliance and ethics.
Organisation reputation and culture	Efficient communication retains interior procedures running effortlessly and helps in creating positive relationships with individuals both outside and inside the organization.
Professional development for staff	In the team, being capable of communicating efficiently with the co-employees will help in developing trust, make the professional relations stronger, increase teamwork and help the individuals in becoming further effective and productive(Broadbent, 2013).

Question 3

Select and describe three (3) methods/techniques to resolve communication challenges.

(30-50 words/method or technique)

Method/Technique	Description
Develop baseline standards of communication	Develop the group of standards by which the organization communicates with both introverts and extroverts.
Make clear expectations and norms	This looks like the guidance for setting some standards, it is further about answering how of communication inthe workplace regarding the expectations, frequency and channel.
Pursue feedback proactively	By surveying the staff regularly, leadership could gather feedback and tool down into the information required for monitoring problems, enhance the culture of the workplace and boost the engagement of staff (Hermanson, 2013).

Question 4

Outline two (2) mentoring and two (2) coaching methods.

(30-50 words/method)

Mentoring method	Outline
Listening proactively	It is the most elementary method of mentoring, When we listen proactively, we demonstrate to our mentees and mentors that their apprehensions have been understood and heard.
Building belief and trust	The further that our mentees and mentors trust us, the further dedicated they will be to our partnerships with the mentors and we will be further productive (Hermanson, 2013).
Coaching method	Outline
Collaboration	Leaders should know how to effectively work together with the staff and also them in working collaboratively together.
Listening	The most essential skill of efficient coaching is the capability of listening to other individuals (Hermanson, 2013).

Question 5

Address the following questions about cross-cultural communication:

Question	Answer
What is cross-cultural communication?	It is the procedure of identifying both similarities and differences among a group of cultures to efficiently involve within the provided context.
List two (2) principles of cross-cultural communication.	Two principles are given below: 1. Maintain protocol and etiquette 2. Practice listening proactively
Why is cross-cultural communication important? (30-50 words)	This kind of communication offers the understanding that how the staffs of varied cultures communicate, speak and observe the environment across them.
List three (3) barriers to cross-cultural communication.	Three barriers are as follows: 1. Language 2. Partiality 3. Ethnocentrism (Trotter, 2015).
Outline how you can communicate more effectively with a person with a disability. (30-50 words)	We could communicate more effectively with the individual with the disability are as follows: 1. Utilize the standard voice tone 2. Be patient and polite 3. Offershelp if it seems important, but be polite and respects the wishes of individuals if they do not approve of our offer.
Provide an example of how you can communicate with a person with an intellectual disability. (30-50 words)	Communicate slowly and leave some pauses for the individual for processing the words. Communicate directly to the individual concerned as they are a vital place in the entire communication.
Provide an example of how you can communicate with a person with a vision impairment. (30-50 words)	Communicate with the individual by utilizing natural speed and tone. Do not communicate slowly and loudly unless the individual also has an impairment of hearing (Trotter, 2015).

Question 6

What would you include in the following communication protocols relevant to organisational information needs?

List three (3) inclusions for each.

Communication protocols	Inclusions
Internal and external communication guides	Internal communications guides include: 1. Group meetings 2. Personal meetings 3. Communication with staff Guides of external communication include: 1. Advertisement 2. Feedbacks 3. Questionnaires
Risk-based/emergency communication guides	It includes: 1. Information of contacts 2. Process for sharing information 3. Guidelines
Style/formatting of communication guides	It includes: 1. Usage of logo 2. Tone 3. Viewpoints
Processes for allocation of responsibilities for standard communication	It includes: 1. Priority 2. Availability 3. Sets of skills(Trotter, 2015).

Question 7

Outline two (2) communication challenges relevant to each of the following:

Factor	Communication challenges (30-50 words/factor)
Conflicts with clients or team members	1. Cultural differences between members of the team and clients. 2. Emotional taboos and barriers
Potential risks or safety hazards	1. lack of described procedure 2. Terminated tasks
Unethical or inappropriate communication	1. Manipulation of data 2. Break of confidentiality
Appropriately framing organisational messaging	1. Overload of information 2. The opening of conversation (Hollnagel, 2018).

Question 8

Address the following questions:

Question	Answer
Define negotiation. (30-50 words)	It is the strategic conversation that resolves the problems in a manner that both parties find satisfactory.
Define mediation. (30-50 words)	It is the intended collaborative procedure where the persons who have disputes with each other recognize problems and establish options.
Research, select and briefly outline three (3) techniques for negotiation, mediation, conflict resolution and incident de-escalation.	Technique	Outline (20-40 words/technique)
	Be enduring	Endurance is very important during the process of negotiation as the process needs a long duration.
	Be neutral and offer to reason	The manager must make accurate decisions concerning productivity and objectives.
	Set transparent expectations	It makes the employees easily understand their work (Hollnagel, 2018).
Select and outline three (3) different communication styles.	Communication style	Outline (20-40 words/style)
	Aggressive	In this style, individuals make their decisions without seeing the rights of another individual.
	Passive	In this style, the individual avoids their rights and permits another individual to invade their rights.
	Assertive	In this style, the individual expresses and understands their requirements, feelings and ideas.
Select and outline three (3) different communication methods.	Communication method	Outline (20-40 words/method)
	Verbal	It could be on the phone, via Zoom or Skype, face-to-face etc.
	Non-verbal	It includes postures, facial expressions, touch, eye contact etc.
	Written	It includes a contract, tweet, report, memo etc.(Hollnagel, 2018).

References

Please include your references below:

Broadbent, D. E. (2013). Perception and communication. Elsevier.

Hermanson, G. T. (2013). Bioconjugate techniques. Academic press.

Hollnagel, E. (2018). Safety–I and safety–II: the past and future of safety management. CRC press.

Trotter, C. (2015). Working with involuntary clients: A guide to practice. Routledge.

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Question	Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: · legislative requirements relevant to workplace communication · organisational requirements relevant to workplace communication (including digital form): workplace policies codes of conduct organisational reputation and culture · techniques to resolve communication challenges · methods to mentor and coach others · key principles of cross-cultural communication and communication with individuals with special needs or disabilities · communication protocols relevant to organisational information needs: internal and external communication guides risk based/emergency communication guides style/formatting of communication guides processes for allocation of responsibilities for standard communication · communication challenges relevant to performance evidence: · conflicts with clients or team members · potential risks or safety hazards · unethical or inappropriate communication · appropriately framing organisational messaging · key relevant features of: different communication styles different communication methods relevant cross cultural communication techniques negotiation and conflict resolution techniques. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	· submit your answers to the questions within the set timeframe, · answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily. It is advisable to: · review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question.
Specifications	You must submit to GOALS the · assessment coversheet, · answers to all questions, · references.
Resources and equipment	• computer with Internet access, • access to Microsoft Office suites or similar software, • learning material.
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answerall the questions below:

Question 1

List and outline three (3) legislative requirements relevant to workplace communication.

(30-50 words/legislative requirement)

Legislative requirements	Outline
Freedom of Information Act 1982	It gives public members the right for accessing some legal documents of the Government of Australia.
Privacy Act 1988	This act controls how the Government of Australia distribute and utilizes information that they gathered about people.
Consumer and Competition Act 2010	This act covers various surroundings of the market: the associations between consumers, retailers, wholesalers and suppliers (Broadbent, 2013).

Question 2

Why are the following organisational requirements relevant to workplace communication?

(30-50 words/organisational requirement)

Organisational requirements	Why it is important
Policies and procedures	The main purpose of having the procedures and policies work appropriately is to ensure they are efficiently communicated. Communicating procedures and policies on daily basis make sure that the staff are informed.
Code of conduct	It is the essential manner for communicating the culture of the workplace of compliance and ethics.
Organisation reputation and culture	Efficient communication retains interior procedures running effortlessly and helps in creating positive relationships with individuals both outside and inside the organization.
Professional development for staff	In the team, being capable of communicating efficiently with the co-employees will help in developing trust, make the professional relations stronger, increase teamwork and help the individuals in becoming further effective and productive(Broadbent, 2013).

Question 3

Select and describe three (3) methods/techniques to resolve communication challenges.

(30-50 words/method or technique)

Method/Technique	Description
Develop baseline standards of communication	Develop the group of standards by which the organization communicates with both introverts and extroverts.
Make clear expectations and norms	This looks like the guidance for setting some standards, it is further about answering how of communication inthe workplace regarding the expectations, frequency and channel.
Pursue feedback proactively	By surveying the staff regularly, leadership could gather feedback and tool down into the information required for monitoring problems, enhance the culture of the workplace and boost the engagement of staff (Hermanson, 2013).

Question 4

Outline two (2) mentoring and two (2) coaching methods.

(30-50 words/method)

Mentoring method	Outline
Listening proactively	It is the most elementary method of mentoring, When we listen proactively, we demonstrate to our mentees and mentors that their apprehensions have been understood and heard.
Building belief and trust	The further that our mentees and mentors trust us, the further dedicated they will be to our partnerships with the mentors and we will be further productive (Hermanson, 2013).
Coaching method	Outline
Collaboration	Leaders should know how to effectively work together with the staff and also them in working collaboratively together.
Listening	The most essential skill of efficient coaching is the capability of listening to other individuals (Hermanson, 2013).

Question 5

Address the following questions about cross-cultural communication:

Question	Answer
What is cross-cultural communication?	It is the procedure of identifying both similarities and differences among a group of cultures to efficiently involve within the provided context.
List two (2) principles of cross-cultural communication.	Two principles are given below: 1. Maintain protocol and etiquette 2. Practice listening proactively
Why is cross-cultural communication important? (30-50 words)	This kind of communication offers the understanding that how the staffs of varied cultures communicate, speak and observe the environment across them.
List three (3) barriers to cross-cultural communication.	Three barriers are as follows: 1. Language 2. Partiality 3. Ethnocentrism (Trotter, 2015).
Outline how you can communicate more effectively with a person with a disability. (30-50 words)	We could communicate more effectively with the individual with the disability are as follows: 1. Utilize the standard voice tone 2. Be patient and polite 3. Offershelp if it seems important, but be polite and respects the wishes of individuals if they do not approve of our offer.
Provide an example of how you can communicate with a person with an intellectual disability. (30-50 words)	Communicate slowly and leave some pauses for the individual for processing the words. Communicate directly to the individual concerned as they are a vital place in the entire communication.
Provide an example of how you can communicate with a person with a vision impairment. (30-50 words)	Communicate with the individual by utilizing natural speed and tone. Do not communicate slowly and loudly unless the individual also has an impairment of hearing (Trotter, 2015).

Question 6

What would you include in the following communication protocols relevant to organisational information needs?

List three (3) inclusions for each.

Communication protocols	Inclusions
Internal and external communication guides	Internal communications guides include: 1. Group meetings 2. Personal meetings 3. Communication with staff Guides of external communication include: 1. Advertisement 2. Feedbacks 3. Questionnaires
Risk-based/emergency communication guides	It includes: 1. Information of contacts 2. Process for sharing information 3. Guidelines
Style/formatting of communication guides	It includes: 1. Usage of logo 2. Tone 3. Viewpoints
Processes for allocation of responsibilities for standard communication	It includes: 1. Priority 2. Availability 3. Sets of skills(Trotter, 2015).

Question 7

Outline two (2) communication challenges relevant to each of the following:

Factor	Communication challenges (30-50 words/factor)
Conflicts with clients or team members	1. Cultural differences between members of the team and clients. 2. Emotional taboos and barriers
Potential risks or safety hazards	1. lack of described procedure 2. Terminated tasks
Unethical or inappropriate communication	1. Manipulation of data 2. Break of confidentiality
Appropriately framing organisational messaging	1. Overload of information 2. The opening of conversation (Hollnagel, 2018).

Question 8

Address the following questions:

Question	Answer
Define negotiation. (30-50 words)	It is the strategic conversation that resolves the problems in a manner that both parties find satisfactory.
Define mediation. (30-50 words)	It is the intended collaborative procedure where the persons who have disputes with each other recognize problems and establish options.
Research, select and briefly outline three (3) techniques for negotiation, mediation, conflict resolution and incident de-escalation.	Technique	Outline (20-40 words/technique)
	Be enduring	Endurance is very important during the process of negotiation as the process needs a long duration.
	Be neutral and offer to reason	The manager must make accurate decisions concerning productivity and objectives.
	Set transparent expectations	It makes the employees easily understand their work (Hollnagel, 2018).
Select and outline three (3) different communication styles.	Communication style	Outline (20-40 words/style)
	Aggressive	In this style, individuals make their decisions without seeing the rights of another individual.
	Passive	In this style, the individual avoids their rights and permits another individual to invade their rights.
	Assertive	In this style, the individual expresses and understands their requirements, feelings and ideas.
Select and outline three (3) different communication methods.	Communication method	Outline (20-40 words/method)
	Verbal	It could be on the phone, via Zoom or Skype, face-to-face etc.
	Non-verbal	It includes postures, facial expressions, touch, eye contact etc.
	Written	It includes a contract, tweet, report, memo etc.(Hollnagel, 2018).

References

Please include your references below:

Broadbent, D. E. (2013). Perception and communication. Elsevier.

Hermanson, G. T. (2013). Bioconjugate techniques. Academic press.

Hollnagel, E. (2018). Safety–I and safety–II: the past and future of safety management. CRC press.

Trotter, C. (2015). Working with involuntary clients: A guide to practice. Routledge.

MBA 663 Communication Persuasion and Influence

Table of Contents

Introduction. 3

Gender stereotypes. 3

Power. 4

Self-monitoring. 6

References. 7

Introduction

The development in the personality will help the person to learn and increase their working style. There are most the people in the society as they want to increase their personality. The real use of personality development is to help the person to get more and more opportunities. They will get a better life and new goals in their life as this is an important thing to do for the personal level development. The real meaning of this blog post is to describe the technologies and the ideas that will help the person to improve their image on the professional level.

Gender stereotypes

As the person wants to develop their professional image even if there are men or women. But most of the time only men will get the advantage to do these things (Kurok, 2020). The importance of developing a professional image. The person will get the opportunity and the option to explore their talents. While developing their professional image and development they get a chance to explore more things in the market. They have gotten their aura in society. The importance of developing the professional image in society. As a person, they get a chance for a better exploring level. Therefore they will get the chance for improving their background and their working status. There are competitors in the market and the reason behind this is the covid-19. This is the reason the unemployment increase in the society. Due to the private sectors and the co-operative department will not be able to hire the candidate. The reason behind this is that there is a competition level. Also, therefore they have to find out a solution to increase the selection procedures. This is the main reason the candidate has to develop their personality development. The development of their professional image will get the chance to reach near to their goals (Tkachenko, 2017).

Importance of the development in the image to fight the competition on a personal level. Also, this will help them to make their aim and the goals clear in their life. As they will have to give better deliveries in return for the development of these methods in the person’s life (Zaplatynska, et al., 2020).

They have to use a better level of solution to resolve this issue. As a person for the development, they have to improve their image in the professional section. They have to build confidence in themselves. A positive thought in the person’s mind will help them to boost their thinking. As the social development and the development of the person on the professional level. They will get a chance to learn differently and the various types of activities. The person becomes active and also, able to get the chance to explore and express themselves in the company. The companies will love to give the chance to the people like this and they will be able to identify their positive and the negative path.

The solution is required to improve the personal image of the person.

On the professional level and this is the theory and the solution method.

Image development and exploring their mind thoughts while sharing (Little, et al., 2015). Their ideas express their feelings. For the time being their professional image develops in the society and they feel confident from the inside and the outside. This has been very clear that a positive thought makes the person and helps them to deliver their thoughts. As the company will give them appreciation and this is the reason the person. According to the person’s point of view as they think if their personality will get develop then this will be their positive point. The reason behind this is that more people will ask for their choice and their advice. As they get the chance to lead the group and impose their thinking on the others. Based on their experience and their thinking they can do the changes in the working society in both the private and the government sectors. Therefore they will get the advice and their popularity will be increased in the society (Little, et al., 2015).

Power

As a human beings, they want to set their goals and the aim. Therefore for reaching that point they have to make sure to do the possibilities which will provide them success in return. There is the famous scenario which is run in the society. “that is people will follow only the successful personal life and their working ways. But! No one is ready to examine their failure results”.

This is the reality and thinking of the people of the society against their thought. As some people choose the right path to develop in their life. Therefore some chose the wrong to become the successful person with the shortcut route. This is the reason professional image development will help the person to define the difference between the wrong and the right. They will also, get the chance for better achievement in the future and build a bright future for themselves and their family members. Person to develop a personality they have to make themselves a person with a positive mind and thoughts. They have to learn and explore various types of technologies and the thinking way. Therefore they have to expand their way of thinking and not make themselves a narrow mind person. During the process of the development of the personality and the professional working scenario, they have to make sure to get the better advantage and disadvantages. Working with people on the professional level will help the person to develop their background areas and image in the society and workplace.

A positive working environment will boost the person’s confidence and build a new type of identity inside the person’s mind. This will help the company and the areas of the working sector to get a better level of the results and the innovative ideas in the society. This will lead to a better level of development and most of the most important things the other members of the society. They are ready to take your advice and suggestion for future development and improvements. Personality development and professional image changes will change the person’s surroundings and the working environment. A professional image will include the education, qualification, expertise, certificates, and specialty of the person in their life (Elias, 2018).

Moto of the professional image development of the person will include all these types of elements that make a person ready to lead in the working sectors. Increasing their thought and technologies for better results. These are the thinking and the thought that will help the person to do the changes in their mind and they will be able to improve their professional image by learning from others.

Self-monitoring

Based on the data above and the experiment also, the method will apply to the person. These methods will help them to get a better level of the deliveries and improve the personality of the person. Therefore their image will be developed and their professional image will get better day by day after understating their thoughts. This is the way the professional image will be developed by the person in the society.

References

Elias, A.S. and Gill, R., 2018. Beauty surveillance: The digital self-monitoring cultures of neoliberalism. European Journal of Cultural Studies, 21(1), pp.59-77. https://openaccess.city.ac.uk/id/eprint/15704/3/

Kurok, V. and Tkachenko, N., 2020. Future English Teachers’ Professional Image Forming. Postmodern Openings, 11(3), pp.95-114. 2872-Article Text-10090-1-10-20201002.pdf

Little, L.M., Major, V.S., Hinojosa, A.S. and Nelson, D.L., 2015. Professional image maintenance: How women navigate pregnancy in the workplace. Academy of Management Journal, 58(1), pp.8-37. Little_et_al.._2015._Academy_of_Management_Journal.pdf (uga.edu)

Tkachenko, N., 2017. Foreign Language teacher’s professional image structure. Modern Science Moderní věda, 1, pp.77-84. MODERN SCIENCE (nemoros.cz)

Zaplatynska, A., Zavadska, T., Oliinyk, H., Pavelkiv, R., Panchenko, T., Sichkar, S. and Vasylieva-Khalatnykova, M., 2020. Justification of the professional image for the development of the educator’s professional image. dspace.tnpu.edu.ua/bitstream/123456789/16482/1/Oliinyk_Entrepreneurship Education.pdf

Introduction To Digital Media

Table of Contents

Introduction

The usage of social media apps and their importance in today’s lifestyle. This has been very clear that most people depend on social media apps. There are various types of digital platforms available in the market. The people are using them for their better development. Some of the apps will be used to reduce the workload. Therefore they use it to save their time and money. There are social media and digital platforms that are available in the market such as Instagram, Youtube, LinkedIn, Pinterest, and Facebook. These are the apps that will explain in detail in this report and their usage will also be identified.

Explanation

Apps	Development	Evolved	Personal usage and purpose	Frequency	Duration
Instagram	Instagram is an app that is launched in October in the year 2010. This is an app known as the social media app and the motive of this app is to share pictures and videos just like Facebook.	There have been so many changes happening in the app of Instagram while using it. But there is a drastic level of changes that happened on Instagram within the 5 years. These are the changes that describe the increment of Instagram in society.	Most people use this app for chatting with their friends so I do the same things. The motive for my using this app for share the meme with my friends and chat as I love this app’s features.	My frequency of mine using this app will be 1-2 hours a day (Jesse, 2015).	Most of the time when I use Instagram it will be in the nighttime as everyone gets ready to sleep that is the duration of my using this app.
Youtube	The day youtube was launched in this world will be on the day valentine’s day in the year 2005. In the starting, this is the app for placing the videos, and comments, like, and the share are the features that are used in this (Auxier, et al., 2021).	In the past 6-8 years massive changes are happening on youtube as this has become a community of the people. The people who love to post their videos and become the creators and the editors. Therefore they get the platform to show their talent to the world. On the other hand, the biggest production companies in Hollywood will create channels to realize their upcoming project and movie trailers. This has become the platform for people to earn more and more money.	The purpose and the usage of this app most the people will do it and their motive is to become famous. The people who love to post their videos and become the creators and the editors. Therefore they get the platform to show their talent to the world (Montag, et al., 2019).	The frequency of using this app will be 45 minutes per day.	Also, the duration will be in midnight or morning mostly.
LinkedIn	The establishment of this app will be in May 5t in yar 2003. This is the platform that is built by the American business and for the employment-oriented from the online basis.	This app will become the most famous app after the pandemic situation created in the society this means. During the covid—19 there is an increment in the unemployment rate increase so high in the market and due to this people are using this app for the employment and the internship bais.	This is the app that is used in the market for building the connection between the people of the private sector and for me, the usage of this app is to get to know more details about the internship and the various types of the programs.	I will use this app for 5 hours a day to increase my knowledge (Maglietta, et al., 2018).	The duration of this app is in the morning.
Pinterest	This app is established in December 2009. Also, the official website of this app is issued in March 2010. This is an app that is innovative by the ben Silberman and their colleagues also, friends.	The motive of this app is to share the ideas of the people related to clothing, apps, quotes, and the shopping website.	I use this app for the shopping purpose	Duration will be 30-45 minutes a week.	Evening and at the night I use this app.
Facebook	This is an app that is launched on October 28^th in 2003 and the pp for sharing the pictures and connecting new friends online	This app has become famous in the year of 2008 to 2010. In most of people start using this.	After Instagram, I was not that much interested in using this app	Once a week	Nighttime

Suggestion

According to the table that have explain the difference between all the apps. Based on my thought I want to advise that LinkedIn and Instagram is the app that is used the most in the public sector. They have o make sure to improve the working department and the features of their apps. This will help the people to explore more and this will increase the use rate of the apps in the market. Both of the apps have to increase their market and the contingency with the people. This will increase the use rate of the people of their apps as the unemployment increase in the market due to the pandemic situation in the society. As they have to increase the extending level of their app use (Auxier, et al., 2021).

Conclusion

Based on the data above details and the information of the using app and their details. The company has to provide a better level of cybercrime and protection from the cyber risk in the society so that people use their app more freely.

References

Auxier, B. and Anderson, M., 2021. Social media use in 2021. Pew Research Center, 1, pp.1-4. Microsoft Word – Social Media Use in 2021 FINAL 4.5.21 chart update (pewresearch.org)

Jesse, G.R., 2015. Smartphone and app usage among college students: Using smartphones effectively for social and educational needs. In Proceedings of the EDSIG Conference (No. 3424). Template (iscap.info)

Maglietta, R., Renò, V., Cipriano, G., Fanizza, C., Milella, A., Stella, E. and Carlucci, R., 2018. DolFin: an innovative digital platform for studying Risso’s dolphins in the Northern Ionian Sea (North-eastern Central Mediterranean). Scientific reports, 8(1), pp.1-11. DolFin: an innovative digital platform for studying Risso’s dolphins in the Northern Ionian Sea (North-eastern Central Mediterranean) | Scientific Reports (nature.com)

Montag, C., Lachmann, B., Herrlich, M. and Zweig, K., 2019. Addictive features of social media/messenger platforms and freemium games against the background of psychological and economic theories. International journal of environmental research and public health, 16(14), p.2612. ijerph-16-02612.pdf

K7 SITXINV001 27APR22W064

Table of Contents

Task 1.

Occasions 1.

Unavailability of cook at the birthday party.

Step 1.

At the birthday party, the cook is unavailable. For the cook, we have to give the coaching because the cookis not available for the cooking at the parties, so we have to do this for the better services.And the timing of this meeting is 10:00 to 11:00 am. And the coaching is given by the supervisor. (Hartmann 2013).

Step 2.

Coaching for the unavailability. At the birthday party, the cook is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the cook for the unavailability. For the birthday party,we need a cook for the cooking in the birthday party so we have to take the coaching for the cook.

For the coaching, the supervisor has to take the coaching for the cook, in the training the supervisor gives the training to availability in the organization in this type of party.And the time of the coaching is 10:00 am to 11:00 am. Coaching for the unavailability. At the birthday party, the cook is not available. The benchmark to the train against it is the performance of the employees.

Task 3.

Date- 27-04-2022

Time-10:00 am to 10:20 am

Duration- 10 to 20 min

Agenda- coaching/training, arrange

Supervisor- good morning,

Cook- very good morning, sir

Supervisor- As we know that you have to take this coaching for your unavailability in the organization. Coaching for the unavailability. At the birthday party, the cook is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the cook for the unavailability. (Lavelle 2016).

Cook- sorry sir.

Supervisor- we have to take some action on you, your effective communication is lost about it. At the birthday party, the cook is unavailability. For the cook, we have to give the coaching because the cook is not available for the cookingat the parties so we have to do this for the better services.

Cook- sorry sir.

Supervisor- you have to take this coaching session to improve yourself and the organization too.

Cook- okay sir.

Supervisor- for involving the cook in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the cook, in the training the supervisor gives the training to availability in the organization in this type of party.

Cook- sir what is the timing of the coaching.

Supervisor- 10:00 am to 11:00 am

Supervisor- after this you can become the best cook in this organization.

Cook- thank you, sir

Task 4.

In the organization, the supervisor monitors the hall’s progress. In the coachingfor the cook and the training task. After the training,the cook does the hall work with good quality. And the cook comes on the time and the cook makes the food on time also. After the training, the cook does all things on time, and work is done with full of safely. For the cook, we have to give the coaching because the cooking is not available for the cooking in the parties so we have to do this for the better services. After this, the preformation is very good. No issues we see.At the birthday party, the cook is unavailability.

Occasions 2.

Unavailability of helper staff at the party.

Step 1.

At the party, the helper staff is unavailability. For the helper staff, we have to give the then-coaching because the helper staff is not available for help in the parties so we have to do this for the better services. And the timing of this meeting 10:00 is to 11:00 am. And the coaching is given by the supervisor.

Step 2.

Helper staff for the unavailability. At the party, the helper is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the helper staff for the unavailability. For the party, we need helpers for the cooking the party so we have to take the coaching with the help of all helpers.

For the coaching, the supervisor has to take the coaching for the staff, in the training the supervisor gives the training to availability in the organization in this type of party. And the time of the coaching is 10:00 am to 11:00 am. Coaching for the unavailability. At the party, thehelper staff is not available. The benchmark to the train against it is the performance of the employees.

Step 3.

Date- 27-04-2022

Time-10:00 am to 10:20 am

Duration- 10 to 20 min

Agenda- coaching/training, arrange

Supervisor- good morning, all of you,

Helper staff- very good morning, sir

Supervisor- As we know that you have to take this coaching for your unavailability in the organization. At the party, the helper staff is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the staff for the unavailability

Helper staff- sorry sir.

Supervisor- we have to take some action on you, your effective communication is lost about it. At the party, the staff is unavailability. For the staff, we have to give the coaching because the cooking is not available for the cooking in the parties so we have to do this for the better services

Helper staff- sorry sir.

Supervisor- you have to take this coaching session to improve yourself and the organization too.

Helper staff- okay sir

Supervisor- for involving the staff in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the staff, in the training the supervisor gives the training to availability in the organization in this type of party.

Helper staff- sir what is the timing of the coaching

Supervisor- 10:00 am to 11:00 am

Supervisor- after this you can become the best helper staff in this organization.

Helper staff- thank you, sir.

Step 4

In the organization, the supervisor monitors the hall’s progress. In the coaching of the helper staff and the training task. After the training, the staff does the hall work with good quality. And the staff comes on the time and the helper makes the food on time also. After the training, the helper staff does all things on time, and work is done with full of safely. For the helper staff, we have to give the coaching because the staff is not available for the cooking in the parties so we have to do this for the better services. After this, the preformation is very good. No issues we see. At the party, the staff is unavailability. For the helper staff, After this over the sale will increase up to 20%. In the organization, the supervisor monitors the hall’s progress. In the coach of the helper staff and the training task. After the training, the staff does the hall work with good quality. And the staff comes on the time and the helper makes the food on time also.

Task 2.

Occasions 1.

Business meeting. The organization manager is unavailability

Step 1.

At the business meeting of company XYZ, the manager of over hospitality organization is not available, the manager is unavailable. For the management, we have to give the coaching, because the manager is not available for the management in the parties so we have to do this for the better services. And the timing of this meeting 10:00 is to 11:00 am. And the coaching is given by the supervisor.

Step 2.

The manageris notavailable. At the business meeting, the manager is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the manager for unavailability. For the business meeting, we need the manager for the managementof the business meeting.So, we have to take the management of the organization with the help of all managers.

For the management, the supervisor has to take the manager, in the training the supervisor gives the training to availability in the organization in this type of business meeting. And the time of the meeting of the manager is 10:00 am to 11:00 am. Coaching for the unavailability of the manager. At the meeting, the manager is not available. The benchmark to the train against it is the performance of the employees.

Step 3.

Date- 27-04-2022

Time-10:00 am to 10:20 am

Duration- 10 to 20 min

Agenda- coaching/training, arrange

Supervisor- good morning, all of you,

manager- very good morning, sir

Supervisor- As we know that you have to take this coaching for your unavailability in the organization. At the business, the management is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the manager for the unavailability

manager- sorry sir.

Supervisor- we have to take some action on you, your effective communication is lost about it. At the party, the management is unavailability. For the manager, we have to give the coach becausethe coach givesyou the knowledge available for the coaching in the parties so we have to do this for the better services

manager- sorry sir.

Supervisor- you have to take this coaching session to improve yourself and the organization too.

manager- okay sir

Supervisor- for involving the staff in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the manager, in the training the supervisor gives the training to availability in the organization in this type of business meeting. (Lisinskiene, 2018).

manager- sir what is the timing of the coaching

Supervisor- 10:00 am to 11:00 am

Supervisor- after this you can become the best management in this organization.

manager- thank you, sir.

Step 4.

In the organization, the supervisor monitors the hall’s progress. In the coaching of the manager and the training task. After the training, the manager does the hall work with good quality. And the manager comes on time and the helper makes the management on time also. After the training, the management does everything on time, and work is done with a fullmanager. For the helper manager, we have to give the coaching because the manager is not available for the management in the organization so we have to do this for better services. After this, the preformation is very good. No issues we see. At the party, the manager is unavailability. For the manager. After this, the organization, and the supervisor monitors the hall’s progress. At the business meeting of company XYZ, the manager of over hospitality organization is unavailability, The manager is unavailability. For the management, we have to give the coach, because the manager is not available for the management in the parties so we have to do this for the better services. (Dmitrieva, et al.,2015).

Occasions 2.

Business meeting. The organization’smanagement staff areunavailability

Step 1.

In the business meeting of company XYZ, the managementstaff of over hospitality organization is unavailability, The management staff is unavailability. For the management, we have to give the coaching, because the management staff is not available for the management in the business meeting so we have to do this for the better services. And the timing of this meeting 10:00 is to 11:00 am. And the coaching is given by the supervisor. (Rhind 2012).

Step 2.

The management staff is unavailability. At the business meeting, the management staff is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the management staffin unavailability. For the business meeting, we need the management staff for the management of the business meeting. So, we have to make the management of the organization with the help of all management staff.

For the management, the supervisor has to take the management staff, in the training the supervisor gives the training to availability in the organization in this type of business meeting. And the time of the meeting of the management staff is 10:00 am to 11:00 am. Coaching for the unavailability of the management staff. At the meeting, the management staff is available. The benchmark to the train against it is the performance of the employees. (Garcia 2016).

Step 3.

Date- 27-04-2022

Time-10:00 am to 10:20 am

Duration- 10 to 20 min

Agenda- coaching/training, arrange

Supervisor- good morning, all of you,

Management staff- very good morning, sir

Supervisor- As we know that you have to take this coaching for your unavailability in the organization. At the business meeting, the management staff is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the management staff for the unavailability

Management staff- sorry sir.

Supervisor- we have to take some action on you, your effective communication is lost about it. At the party, the management staff is unavailability. For the management, we have to give the coaching because the coaching gives you the knowledgeavailable for the management in the meeting so we have to do this for the better services

Management staff- sorry sir.

Supervisor- you have to take this coaching session to improve yourself and the organization too.

Management staff- okay sir

Supervisor- for involving the staff in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the management staff, in the training the supervisor gives the training to availability in the organization in this type of business meeting.

Management staff- sir what is the timing of the coaching

Supervisor- 10:00 am to 11:00 am

Supervisor- after this you can become the best management in this organization.

Management staff- thank you, sir.

Step 4.

In the organization, the supervisor monitors the hall’s progress. In the coaching of the management staff and the training task. After the training, the management staff does the hall work with good quality of the management. And the management staff comes on time and the makes the management on time also. After the training, the management does all things on time, and work is done with full of management. For the management, we have to give the coaching because the management staff is not available for the management in the organization so we have to do this for better services. After this, the preformation is very good. No issues we see. At the party, the management staff is unavailability. For the manager. After the coaching,the management staff gives its best management skills. And the organization makes15% more profit.

References

Dmitrieva, N. V., Zaitseva, N. A., Kulyamina, O. S., Larionova, A. A., & Surova, S. A. (2015). Scientific and theoretical aspects of the staff recruitment organization within the concept of” talent management”. Asian social science, 11(3), 358.

Freeman, A. L. (2019). How to communicate evidence to patients. Drug and therapeutics bulletin, 57(8), 119-124.

Garcia, A. L., Reardon, R., McDonald, M., & Vargas-Garcia, E. J. (2016). Community interventions to improve cooking skills and their effects on confidence and eating behaviour. Current nutrition reports, 5(4), 315-322.

Hartmann, C., Dohle, S., & Siegrist, M. (2013). Importance of cooking skills for balanced food choices. Appetite, 65, 125-131.

Lavelle, F., Spence, M., Hollywood, L., McGowan, L., Surgenor, D., McCloat, A., … & Dean, M. (2016). Learning cooking skills at different ages: a cross-sectional study. International Journal of Behavioral Nutrition and Physical Activity, 13(1), 1-11.

Lisinskiene, A. (2018). The effect of a 6-month coach educational program on strengthening coach-athlete interpersonal relationships in individual youth sport. Sports, 6(3), 74.

Price, M. S., & Weiss, M. R. (2013). Relationships among coach leadership, peer leadership, and adolescent athletes’ psychosocial and team outcomes: A test of transformational leadership theory. Journal of applied sport psychology, 25(2), 265-279.

Rhind, D. J., Jowett, S., & Yang, S. X. (2012). A comparison of athletes’ perceptions of the coach-athlete relationship in team and individual sports. Journal of Sport Behavior, 35(4), 433.

Seely, J. (2013). Oxford guide to effective writing and speaking: How to communicate clearly. OUP Oxford.

Youngner, S. J. (2016). How to communicate clearly about brain death and first-person consent to donate. AMA journal of ethics, 18(2), 108-114.

BSBOPS504 Manage Business Risk

STUDENT ASSESSMENT BOOKLET

BSBOPS504 Manage Business Risk

BSB50120 Diploma of Business

(Business Operations)

BSB50420 Diploma of Leadership and Management

Student Name: _________________________________________________________

Student ID: ___________________________________________________

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES:

This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBROPS504 Manage Business Risk.

Student must achieve a satisfactory outcome in each of the three (3) assessment tasks to be deemed competent in the unit. There is space to record up to three attempts at each assessment task.

A not satisfactory result for any discreet assessment task (after the student has had three attempts), will result in the student being deemed not yet competent.

Assessment Tasks	Unit Outcome
Assessment Tasks	Satisfactory (S) Not satisfactory (NS)Please note (N/A) where further attempts are not required		Date	Assessor initials
Assessment Task 1: Written Questions	Attempt 1
	Attempt 2
	Attempt 3
Assessment Task 2: Case Study/ Roleplay	Attempt 1
	Attempt 2
	Attempt 3
Assessment Task 3: Case Study/Monitoring Risk	Attempt 2
	Attempt 3
	Attempt 3
Final Assessment Results		Result (C/NYC)
BSBOPS504 Manage Business Risk		Competent □ Not Yet Competent □
Student Name:
Student ID:
Qualification: BSB50120 Diploma of Business (Business Operations) / BSB50420 Diploma of Leadership and Management
Does the student wish to appeal the result? □ YES □ NO
Assessor Name:
Assessor Signature: Date: / /

Assessment Plan

The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.

Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below and keep a note of the due dates for your reference.

Assessment Requirements	Due date
1. Written Questions
2. Case Study/ Roleplay
3. Case Study/ Monitoring Risk

Agreement by the student

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign

this before you start each assessment task.

Have you read and understood what is required of you in terms of assessment?

¨ Yes

Do you agree that the assessment process is clear?

¨ Yes

Do you understand your rights to appeal then decisions made in an assessment?

Do you have any special needs or considerations to be made for this assessment?

¨ No ¨ Yes

If yes, what are they?

¨ Yes

¨ No

Student Name: ______________________________________________________________________________________________

Student Signature: _____________________________________________________________ Date: ________________________
- Assessor Name: ______________________________________________________________________________________________
Assessor Signature: ____________________________________________________________ Date: ________________________
Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS).
If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment.

Version control
Version No.	Date		Dept.	Change
1.0	16/12/2020		Training	Original




Copyright Statement
© Copyright Clinton Institute
Disclaimer		All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein. While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.

Contents

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2

Assessment Plan. 3

Contents. 5

Introduction. 6

Assessment Task Cover Sheet – Assessment Task 1. 11

Assessment Task 1: Written Questions. 13

Assessment Task Cover Sheet – Assessment Task 2. 19

Assessment Task 2: Case Study/ Roleplay. 21

Assessment Task Cover Sheet – Assessment Task 3. 41

Assessment Task 3: Case Study/ Monitoring Risk. 43

Introduction
Unit code	Title	Training Package
BSBOPS504	Manage business risk	Business Services Training Package

For further information regarding assessment criteria including-

Application of unit
Elements and performance criteria
Assessment requirements
Modification History
Performance Evidence
Knowledge Evidence
Assessment Conditions.

Please refer to: https://training.gov.au/Training/Details/BSBOPS504

Understanding Assessment Terminolgy

Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point.

Discuss/Explain: Clarify or elaborate on the facts. Focus on reasons how and why things happen or a why a particular point is important in the relevant context.

List: Using dot points, list a series of points, steps or stages that relate to the question.

Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.

Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.

Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details.

Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing and creating,

Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience.

Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons.

Plagiarism

While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor.

Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies.

Plagiarism can take several forms:

Quoting from a book or an article without acknowledging the source.
Handing in someone else’s work as your own.
Stealing and passing off another person’s words or ideas and claiming them as your own.
Giving incorrect information about the source of a quotation or idea.
Downloading information from the internet without acknowledging the source.
Copying a section of a book or article and submitting it as one’s own work.
Presenting as a new and original idea or produce something which was derived from an existing source .

Referencing Materials

If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included:

In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something like this:
- “After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).
Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:
- Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
- Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
- Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
- Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

Understanding your results

The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”.

Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).

You will be allowed up to two (2) reassessments attempts to complete each task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission.

There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomeslocated on the reverse of the first page Cover sheet of this Student Assessment Booklet.

Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet)

Results legend

C	Competent	You have successfully completed unit and met the minimum competency criteria and demonstrated the required skills and knowledge.
NYC	Not Yet Competent	You have *not* met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent. Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit. You will receive a “NYC” and have to re-enrol in the unit.
S	Satisfactory	Individual assessment/question is satisfactory.
NYS	Not Satisfactory	Individual assessment/question is *not a* satisfactory result for a specific assessment activity.

Assessment attempts and resubmissions

You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit.

Resubmission

You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts.

Timeframe

You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you.

Records

The Assessment Task # – Outcome Record at the start of each assessment activity, includes a space to record the details of any reattempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide.

Assessment task cover sheet

At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student details on each cover Sheet and make sure you sign the student declaration.

Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet.

Assessment appeals

You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook.

Note that the Overall Unit – Record of Assessment Outcomes contains a section which says “Does the student wish to appeal the result? □YES□NO”

Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary..

Assessment Overview

This Student Assessment Booklet includes all your tasks for assessment of BSBOPS504 Manage Business Risk

About your assessments

There arethree(3) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.

Assessment Task	About this task
Assessment Task 1: Written Questions	You must correctly answer all six (6) questions to show that you understand the knowledge required of this unit.
Assessment Task 1: Written Questions	What to Submit · All completed questions.
Assessment Task 2:Case Study/ Roleplay	You are required to demonstrate your ability toobtain information relevant to business risk, to evaluate that risk and apply it to assist treatment of business risk.
Assessment Task 2:Case Study/ Roleplay	What to Submit · Activity 1: Case Study six (6) Questions · Activity 2: Develop a Risk Assessment Report · Activity 3: Conduct a Risk Management meeting (Roleplay) · Activity 4: Implement Risk Actin Plan (Email)
Assessment Task 3:Case Study/ Monitoring Risk	You are required to demonstrate your ability to monitor and evaluate risk processes and actin plans. You must correctly answer all four (4) questions to show that you understand the knowledge required of this unit.
Assessment Task 3:Case Study/ Monitoring Risk	What to Submit · All completed questions.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submitting your work can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you.

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Assessment Task Cover Sheet – Assessment Task 1

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
Written questions completed		1 2 3
Overall Outcome for Assessment Task 1:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

*Authenticity Check*
Student Name:
Student ID:
Unit of Competency:
*Assessor Use Only*
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
AssessorSignature:		Date checked:

Assessment Task 1: Written Questions

Task summary:

You are required to answer all six (6) questions correctly in this task.

You will have thirty (30) minutes to complete this assessment

Resources and equipment required to complete this task

Student Leaner Guide for this Unit
Computer
Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and Do?

What do you need to do?	What evidence is required?
Answer all six(6) questions.	You will need to submit your answers to all six (6) questions.

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Instructions

This is an open book assessment – you can use your learning materials as reference.
You need to answer all questions correctly
You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

Assessment Task 1: Written Questions

To assist you in these questions, you may wish to access and review the following relevant legislation, regulations standards and codes;

Question 1

Outline below the purpose of risk management standards

The purpose of the risk management standard in the organization. This will help the company to come out from therisk accordance in with the organization for the company settlement. This also helps the company in its development(Guo, 2015).

Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory

Question 2

List the five (5) key elements of current risk standards.

1	Misunderstanding □ Satisfactory OR □ Not yet satisfactory
2	Miscommunication □ Satisfactory OR □ Not yet satisfactory
3	Risk appearance □ Satisfactory OR □ Not yet satisfactory
4	Project failure □ Satisfactory OR □ Not yet satisfactory
5	Internal risk □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory

Question 3

Outline the WHS legislation and regulations in relation to risk Management.

Outline of WHS Legislation

The safety of the workers and providing them a safe and healthy environment in the organization. This is the duty of the company to make sure to take the special care of the company members and their workers (Guo, 2015).

□ Satisfactory OR □ Not yet satisfactory

Outline of WHS Regulations

On the regular basis, they have to make sure to do the WorkSafe inspections. This will help the company to handle the consequence of the risk and minimize the risk in the organization. Therefore also, provide the duty of care to their employees.

□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 3: □ Satisfactory OR □ Not yet satisfactory

Question 4

List below five (5) potential business risks and options to treat risk for each

Potential Business Risks

List a minimum of five (5)

Option to treat risk

Safety risk

The safety of the employees is an important thingto do in the organization.

□ Satisfactory OR □ Not yet satisfactory

Health risk

Their health is important for the company just

because these are the assets of the organization.

□ Satisfactory OR □ Not yet satisfactory

Finance risk

There might be a situation in the organization in

which they have to face the finance risk. They have

to make sure to make a backup plan for the

company’s security (Leoni, et al., 2015).

□ Satisfactory OR □ Not yet satisfactory

Business risk

Some competitors are present in the market and it

would be a risk for the business.

□ Satisfactory OR □ Not yet satisfactory

Equipment risk

Equipment failure may become a risk for the

The company as this will cause an accident in the

organization.

□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory

Question 5

List below three (3) tools you could use to assist in identifying risks within the businesses scope of operations.

1	Risk register □ Satisfactory OR □ Not yet satisfactory
2	SWOT analysis □ Satisfactory OR □ Not yet satisfactory
3	Risk report □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 5: □ Satisfactory OR □ Not yet satisfactory

Question 6

List below three (3) techniques you could use to assist in identifying risks within the businesses scope of operations.

1	Analyzing the report Conducting the meetings □ Satisfactory OR □ Not yet satisfactory
2	Examine the work policy Calculate the risk management Check the risk register □ Satisfactory OR □ Not yet satisfactory
3	Handle the risk register Provide the training management to the staff members □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 6: □ Satisfactory OR □ Not yet satisfactory

**** END OF ASSESSMENT TASK 1 ****

What do I need to hand in for this task?	Have I completed this?
Your answers to each question	o

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Assessment Task Cover Sheet – Assessment Task 2

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
Activity 1: answers to all six (6) case study questions		1 2 3
Activity 2: complete a Risk Assessment Report		1 2 3
Activity 3: conduct a Risk Management meeting (Roleplay)		1 2 3
Activity 4: Implement Risk Action Plan via Email		1 2 3
Overall Outcome for Assessment Task 2:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

____________________________________________________________________________________________________________

Assessor Signature: ……………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

*Authenticity Check*
Student Name:
Student ID:
Unit of Competency:
*Assessor Use Only*
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
AssessorSignature:		Date checked:

Assessment Task 2: Case Study/ Roleplay

Task summary:

This assessment task is in four (4) parts.

Activity 1: You are required to answer all six (6) case study questions

Activity 2: You are required to complete a Risk Assessment Report

Activity 3: You are required to conduct a Risk Management meeting (roleplay)

Activity 4: You are required to Implement Risk Action Plan via Email

You will have six (6) hours to complete this assessment, which may be undertaken in more than one session.

Resources and equipment required to complete this assessment

Computer and Microsoft Office/ Email
Access to the internet
Meeting space
Handout -Coffee Bags Café Risk Management Policy & Procedure

Note: Clinton Institute will provide all the forementioned to complete this assessment

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.

What do I need to submit and Do?

What do you need to do?	What evidence is required?
Activity 1:Complete all six (6) case study questions	Completed six (6) questions
Activity 2:Complete a Risk Assessment report with Action Plan	Risk Assessment Report with Action Plan
Activity 3:Facilitate a risk management meeting where you present your Report and Action Plan	Nothing, however your assessor will complete an observation checklist.
Activity 4:Implement Risk Action Plan, by developing an email to staff	Email with Revised Actin Plan attached

Decision Making Rules

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Assessment Task 2: Case Study/ Roleplay

Students Instructions:

Case Study – Background Information

You have recently been employed as the Operations Manager of Coffee Bags Café. Coffee Bags is a well-known local brand and has five (5) store locations, with a reputation for quality and well trained/ qualified staff. In an attempt to expand the company reach, Coffee Bags Café is planning to launch its new mobile food truck, which is being set up to service special events (public & private) with premium coffee and patisserie items.

It is Thursday, and you have a conversation with David (the owner) and Tom (the mobile food truck operator), they both expressed concern for the trucks refrigerator. It is second-hand and is not consistently maintaining the required temperature of 4 degrees.

The mobile food truck has its first event scheduled this coming Saturday, for a private function which was booked six (6) weeks ago. Coffee Bags Café has confirmed the booking and expected payment in full last week.

David has booked the trucks refrigerator in for a service with “Cold as ice Pty. Ltd”, but unfortunately they are unable to look at it before Tuesday next week, due to their large current workload (3 days after the launch).

Tom also raised concerns, that the cash draw lock is broken and the assistant staff member Carol, who was booked for Saturdays event has taken ill with gastro.

The signwriting company “It’s a Sign Pty. Ltd.” are still finishing the sign writing on the truck. The truck was due to be finished and delivered yesterday, but David has not heard from them.

The owner (David) requested that you conduct a full risk assessment on the new Coffee Bag Cafés mobile food truck as one of your first duties as manager, before scheduled commencement of operations on Saturday.

Activity 1

Complete the following Case Study Questions

Question 1a

Access and review the Handout – Coffee Bag’s Café Risk Management Policy & Procedure and outline the four (4) Steps identified to achieving better practice in the management of risks that threaten to adversely impact on Coffee Bags Café’s functions, objectives, operations, assets, staff, customers or members of the public.

1	Assess risk □ Satisfactory OR □ Not yet satisfactory
2	Review controls □ Satisfactory OR □ Not yet satisfactory
3	Control risks □ Satisfactory OR □ Not yet satisfactory
4	Identify hazards □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 1a: □ Satisfactory OR □ Not yet satisfactory

Question 1b

According to the Coffee Bag’s Café Risk Management Policy & Procedure, under section “How to Keep Records”; where are all risk management documentation stored?

The risk management documentation stored. Its records can be to prove in the compliance and the avoid There might be a situation in the organization in which they have to face the finance risk. They have to make sure to make a backup plan for the company’s security It is in the coffee bag’s café A Drive

□ Satisfactory OR □ Not yet satisfactory

Overall Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory

Question 2a

Outline below the determined scope for the risk assessment you have been delegated to undertake.

For the risk assessment I have been delegated it is the mobile food truck risks. Equipment failure may become a risk for the The company as this will cause an accident in the organization.

□ Satisfactory OR □ Not yet satisfactory

Question 2b

Use the internet to research potential risks that may apply to the risk assessment scope. List a minimum of ten (10)

1	General wear and tear □ Satisfactory OR □ Not yet satisfactory
2	Wind damage □ Satisfactory OR □ Not yet satisfactory
3	Smoke inhalation □ Satisfactory OR □ Not yet satisfactory
4	Electrical breakdown □ Satisfactory OR □ Not yet satisfactory
5	Injury from heavy lifting □ Satisfactory OR □ Not yet satisfactory
6	Staff downtime □ Satisfactory OR □ Not yet satisfactory
7	Food safety/contamination □ Satisfactory OR □ Not yet satisfactory
8	trips □ Satisfactory OR □ Not yet satisfactory
9	Staff downtime □ Satisfactory OR □ Not yet satisfactory
10	Driver safety Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory

Question 3

In relation to the new mobile food truck, identify below two (2) internal and two (2) external stakeholders and their potential issues around risk

		Stakeholders	Stakeholder Issues
Internal	1	Coffee bag’s Pty Ltd	Repetitional damage to booking, sign waiting to be completed before.Equipment failure may become a risk for the company as this will cause an accident in the organization. □ Satisfactory OR □ Not yet satisfactory
Internal	2	David	Food spoilage, unwell staff.Their health is important for the company just because these are the assets of the organization □ Satisfactory OR □ Not yet satisfactory
External	1	Council	Compliance, no service for the event. Their health is important for the company just because these are the assets of the organization □ Satisfactory OR □ Not yet satisfactory
External	2	Government	Until next Tuesday, the large current workload, Equipment failure may become a risk for the The company as this will cause an accident in the organization. □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 3:□ Satisfactory OR □ Not yet satisfactory

Question 4

Complete a PESTEL Analysis below on the new mobile food truck business

Political

Economical

Social

Technological

Environmental

Legal

Trade restrictions fiscal policy funding grants and the initiations

Interest rates exchange rates financing capabilities

Population growth health consciousness

Producing goods and the services maturity of technologies

Environmental legislation geographical location

Competitive legislation health & safety equal opportunity

Tax policy labor laws terrorism and militaryProducing goods and the services maturity of technologies

Exchange rates interstate taxes wages ratesEnvironmental legislation geographical location

Health consciousness demographics industrial Competitive legislation health & safety equal opportunity

Communication with target markets Disposable income of businesses

The potential return on investment (ROL)

Foreign trade policy political statistics government policy

Safety standards labor laws Disposable income of businesses

Foreign trade policy political statistics government policy

Disposable income of businesses

Organizational image

Communication with target markets

Population growth health consciousness

Increased training to use innovation

funding grants and the initiations

The decline of raw materials

Product labelingTax policy labor laws terrorism and military Producing goods and the services maturity of technologies

□Satisfactory OR □Not yet satisfactory

Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory

Question 5

Review the current strengths and weaknesses of the mobile food truck business. List below a minimum of four (4) Strengths and four (4) weaknesses.

#	Strengths	Weaknesses
1	Qualified staff □ Satisfactory OR □ Not yet satisfactory	Staff unwell □ Satisfactory OR □ Not yet satisfactory
2	Reputation for quality □ Satisfactory OR □ Not yet satisfactory	Truck not back from a signwriter □ Satisfactory OR □ Not yet satisfactory
3	Existing known brand □ Satisfactory OR □ Not yet satisfactory	Broken cash draw □ Satisfactory OR □ Not yet satisfactory
4	Assess to well-trained staff □ Satisfactory OR □ Not yet satisfactory	Refrigeration issues □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 5:□ Satisfactory OR □ Not yet satisfactory

Question 6

Determine and list below five (5) critical success factors/ goals/ objectives for the mobile food truck.

1	Leadership □ Satisfactory OR □ Not yet satisfactory
2	Continuous improvement □ Satisfactory OR □ Not yet satisfactory
3	Operation/processes □ Satisfactory OR □ Not yet satisfactory
4	Decision making □ Satisfactory OR □ Not yet satisfactory
5	Efficient production □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 6: □Satisfactory OR □ Not yet satisfactory

Activity 2

Develop a Draft Risk Assessment Report & Action Plan

Using the template following, complete a risk Assessment on the mobile food truck business, ensuring you identify, evaluate and propose a strategy to eliminate or mitigate a minimum of ten (10) business risks.

RISK ASSESSMENT REPORT

Company Name:

Coffee Bags Café

Likelihood	Consequence
			Minor	Moderate	Significant	Major	Catastrophic
			1	2	3	4	5
	Rare	1	1	2	3	4	5
	Unlikely	2	1	4	6	8	10
	Moderate	3	1	6	9	12	15
	Likely	4	1	8	12	16	20
	Almost Certain	5	1	10	15	20	25

Department:

Mobile Food Truck

Report Prepared by:

Date:

Risk Assessment Rating:

(Likelihood) x (Consequence) = (Risk Rating)

Example: 3 x 4 = (Risk Rating) 12

STEP 1 Identify associated business risks, assess likelihood of risks occurring, assess consequence if risk occurs, determine the risk rating by evaluating/ calculating the following: (Likelihood) x (Consequence) = (Risk Rating)
#	Identified Potential Risk Identify potential risk below	Likelihood (1-5)	Consequence (1-5)	Risk Rating (1-25)	Strategy to Treat Potential Risk Identify a strategy to eliminate or mitigate potential risk
1	Burglary Money theft Stock theft Shrinkage theft (Armstrong, 2012).	1-3	1-4	1-12	Develop policy and procedures Identify target demographic Training for staff
2	Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	1-4	1-12	Develop policy and procedures Keep truck clean and tidy Conduct marketing audit Maintain high standards of research
3	Dirty truck Marketing too expensive Marketing not effective Social media is not maintained Negative reviews	1-3	1-4	1-12	Develop policy and procedures Product development Maintain for staff Product for staff Staff to maintain certificates
4	Over ordering under ordering money theft procedures not following quality of service quality of product the price point is too low the price point is too high	1-3	1-3	1-9	Staff to maintain a certificate Recruitment of staff Introduce dress code (Armstrong, 2012). Develop policy and procedures
5	Staff recruitment Staff availability Staff training Enough staff to maintain optimum Customers service levels Staff does not present well	1-3	1-3	1-15	Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too
6	Fines License Legislation Requirements permits	1-3	1-4	1-12	Follow food safety processes Training for staff Hold insurance Develop policy and procedures
7	Food contamination Food not washing Food expired Cross-contamination	1-3	1-5	1-12	Develop policy and procedures Hold insurance Training for staff Staff must wear PPE (Armstrong, 2012).
8	Slips Trips Fails Cuts Injury from heavy	1-3	1-3	1-12	Develop policy and procedures Training for staff Hold insurance Carry spare tyre
9	Damage to truck Truck vandalized Ran out of petrol General wear and tear Flat tire	1-3	1-3	1-9	Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too Follow food safety processes Training for staff Hold insurance Develop policy and procedures
10	Flood Wind damage Hail damage Fire	1-2	1-4	1-8	Hold insurance Develop policy and procedures Have a set of chains in the truck Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too

STEP 2 Complete the ACTION PLAN* and prioritise treatment of risks based on individual risk rating: highest – lowest*
Priority #	Identified Potential Risk Identify potential risk below	Risk Rating List in priority order Highest – Lowest	Action to be Taken Outline the required action to be taken to implement strategy to eliminate or mitigate identified risk	Responsibility Identify who is responsible	Timeframe Identify due date for completion of required action
1	Burglary Money theft Stock theft Shrinkage theft(Lin et al., 2018).	*1-3*	Develop policy and procedure Conduct audit(Cooperrrider, 2012).	David Operations manager	todays
2	Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	Facilitate staff training Equipment maintenance /servicing	Tom	Thursday
3	Dirty truck Marketing too expensive Marketing not effective Social media is not maintained Negative reviews	1-3	Recruitment of staff Marketing activity	Food truck operator	Friday
4	Over ordering under ordering money theft procedures not following quality of service quality of product the price point is too low the price point is too high	1-3	Source alternative service providers. Develop policy and procedures Identify target demographic Training for staff (Cooperrrider, 2012).	Coffee bag’s cafe staff member	Before Saturday
5	Staff recruitment Staff availability Staff training Enough staff to maintain optimum Customers service levels The staff does not present well	1-3	Develop policy and procedures Hold insurance Carry spare tyre Parkin secure location	Owner	1 week
6	Fines License Legislation Requirements Permit Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	Develop policy and procedures Hold insurance Training for staff Introduce dress code Develop policy and procedures	1-12	3 week
7	Food contamination Food not washing Food expired Cross-contamination	1-3	Staff to maintain a certificate Recruitment of staff Introduce dress code Develop policy and procedures	1-9	1 month
8	Slips Trips Fails Cuts Injury from heavy	1-3	Hold insurance Develop policy and procedures Have a set of chains in the truck Staff to maintain a certificate Recruitment of staff	1-12	3 months (Lin et al., 2018).
9	Damage to truck Truck vandalized Ran out of petrol General wear and tear Flat tire	1-3	Develop policy and procedures Keep truck clean and tidy Conduct marketing audit Maintain high standards of research	Operations manager	5 months
10	Flood Wind damage Hail damage Fire	1-3	Develop policy and procedure Conduct audit(Lin et al., 2018).	Food truck operator	6 months

Activity 3

Risk Management Meeting with stakeholders (Roleplay)

For this task, you are required to discuss risk management processes and present your Risk Assessment Report with proposed Action Plan for support. During the meeting you must:

Discuss the risk management processes and outline your Risk Assessment &proposed Action Plan
Use questioning and listening to elicit opinions, and to confirm and clarify understanding
Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.
Use digital technology to access information, to assist in communication
Obtain support for risk management activities proposed in the Action Plan

Your assessor will play the role of David (the owner) and ask another student (not being assessed during this simulated meeting), to play the role of Tom.

Roleplay Cast:

As a minimum the following individuals will be at the meeting;

David: Owner (Assessor)
Tom: Food Truck Operator (Classmates)

General instructions for all role players include:

Participate in/ acknowledge information provided

The other participants will be provided with a general script for each role to be played.

Date- 24-04-2022

Time-10:00 am

Duration- 10 to 15 min

Agenda- Obtain support for risk management

Attendees- Owner and food truck operator

Place- zoom application

David- good morning.

Tom- good morning, sir

David- We have to take some risk management processes for the coffee bagsand the action plan we have to implement in all types of food.

Tom- okay sir we all support an organization.

David- thank you for the support with you all we do it as soon as possible

Tom- okay sir,

David- if you have some questions, you can ask me. And any solution of the problems we can do it.

Tom- okay sir.

David- thank you, have a good day.

RISK MANAGEMENT MEETING with Stakeholders

Roleplay Observation Checklist

Name of student being assessed (Chair):
Location of meeting:
Name of Assessor: Roleplay as David- business owner
Other roles played:		Tom
Assessors are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. *Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.*
Date:
Did the Student:			Attempt 1	Attempt 2	Attempt 3
A)	Discuss the risk management processes and outline your Risk Assessment & proposed Action Plan		Identify the risk	analysis	Monitor the risk
B)	Use listening and questioning to elicit the views of other and to clarify understanding.		Active listening	informational	Appreciative listening
C)	Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.		Shareholders	customers	suppliers
D)	Use digital technology to access information, to assist in communication		radio	television	Internet
E)	Obtain support for risk management activities proposed in the Action Plan		Continuously monitor risks	Identify potential risks	Assign ownership

Outcome for Task: □ Satisfactory OR □ Not yet satisfactory
Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).

Assessors Signature:		Date:

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Activity 4

Implement Risk Action Plan (Email)

Your assessor will provide an email address to you, so you can submit this assessment activity.

For this task, you are required to communicate risk processes to relevant parties, by implementing the revised Action Plan which includes the additional activity requested by David, the business owner.

Write an email to relevant staff, advising them of the following:

Implementation of the risk Action Plan
Outline how the risk management documentation will be stored in accordance with the organisational policy & Procedure. Access Handout – Coffee Bags Café Risk Management Policy & Procedure (Name the location in which you have appropriately stored the risk management documents)
Attach a copy of the final version of the Action Plan

You must send your email your, to the email address your assessor nominates and print a copy of the email and attachment and also submit in hard copy.

***insert a copy of your email here***

To:Dear coffee bag’s café staff

Date: 24-04-2022

Subject: the final version of the action plan

Sir.

The action plan in which we include the additional activity agreed upon or in the implementation of the action plan will be announced in this soon. And the all-risk management documentation is stored in the coffee bag’s café in a drive or all staff use, if you have some queries inform me.

Thank you

****END OF ASSESSMENT TASK 2****

What do I need to hand in for this task?	Have I completed this?
Activity 1: Completed Six (6) Questions	o
Activity 2: Risk Assessment Report	o
Activity 4: Email to Staff	o

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Assessment Task Cover Sheet – Assessment Task 3

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
All four (4) questions completed		1 2 3
Overall Outcome for Assessment Task 3:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

____________________________________________________________________________________________________________

Assessor Signature: ………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

*Authenticity Check*
Student Name:
Student ID:
Unit of Competency:
*Assessor Use Only*
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨ I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨ I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
Assess or Signature:		Date checked:

Assessment Task 3: Case Study/ Monitoring Risk

Task summary:

You are required to answer all four (4) questions correctly in this task.

You will have thirty (30) minutes to complete this assessment

Resources and equipment required to complete this assessment

Student Leaner Guide for this Unit
Computer
Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and do?

What you need to do:	What evidence is required:
Answer all four (4) questions.	You will need to submit your answers to all four (4) questions.

Decision Making Rules

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Instructions

This is an open book assessment – you can use your learning materials as reference.
You need to answer all four (4) questions correctly
You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

Assessment Task 3: Case Study/ Monitoring Risk

Case Study – Background Information

You are the Risk Manager for a licensed restaurant chain “Food Star” and recently implemented an Action Plan after conducting a Risk Assessment on the businesses operation in each location.

Everything appears to be going well, except in one (1) location “Riverside”. You have noticed on review, that the only location that has not completed the required Action Plan and uploaded supporting documents is “Riverside”.

You visit Riverside to monitor and evaluate the Action Plan and risk management processes.

On arrival you meet with the location Manager (Karen), to seek answers as to why the Action Plan documentation had not been uploaded as required and feedback on the Action Plan and risk management processes.

Karen informs you that she had intention to complete the Action Plan, and had started the process when she was interrupted and hasn’t found the time to revisit it.

On investigate you discover that she had completed five (5) of the required actions, but failed to upload supporting documents and complete the action sign-off for each action. You assist she to complete the upload and sign –off, but there are two (2) outstanding actions remaining.

Karen also told you that she believes that having to complete the Action Plan it is a waste of time and that she is far too busy to have the luxury to indulge in such activities.

Remaining actions on the Riverside Action Plan, are as followed:

Riverside Action Plan

Identified Risk

Action to be Taken

Responsibility

Timeframe

Completed

(Sign – off)

All required staff may not hold an RSA qualification

Conduct staff audit

· identify any staff without a current RSA

· Identify staff with an RSA which is 3 years or older

· Staff without RSA must obtain and shifts on hold until obtained

· Staff with RSA 3 years or older to undertake online refresher course immediately.

Location Manager: Karen

1 week

(Overdue)

All required staff may not hold a Food Handlers Certificate

Conduct staff audit

· identify any staff without a food handlers Certificate

· Staff without a Food Handlers Certificate must obtain and shifts on hold until obtained

Location Manager: Karen

1 week

(Overdue)

You suspect Karen’s animated response to the remaining two (2) action items, may be the result of prior knowledge that someone or some staff members have knowingly not complied with this requirement, and suspect Karen is trying to hide it by making excuses to not conduct the required audit.

Answer the following Case Study Questions-

Question 1

Outline what you should do as Risk Manager in this circumstance

During this situation as the risk manager of the organization. I have to conduct the staff meeting

and provide the training. This is the main thing to do and for this have to convince Karen to do the

audit of the work and the staff member& working procedures. This will help the company to

identify the issue in the organization (Iansiti, et al., 2020).

□Satisfactory OR□Not yet satisfactory

Question 2 s

On completion of the staff audit, what two (2) things should you do to maintain the required documentation

The details of the action plan and risk register of the organization two are the maindocuments that are required. During the staff auditing with the help of this, they will getbetter deliveries.

□Satisfactory OR□Not yet satisfactory

Risk measurement and the working policy procedures of the organization. This willdescribe the company& internal and external changes.

□Satisfactory OR□Not yet satisfactory

Overall Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory

Question 3

In the event it is discovered that a number of staff did not in fact hold an RSA and serving alcohol, is the company in breach of legislation and if so, which legislation has been breached?

According to this event, the company has the right to breach the legislation and it would be the

Liquor Act 2010. Due to this legislation, the company member and the staff will have no

permission to drink and serve the alcohol during the business event.

Question 4

Outline what action you would recommend, to avoid this happening again in the future

The training would be provided to the Karen and explain to them the importance of this training in the organization. This will help the organization handle the risk management and impose the consequence on the organization. This will also, provide the advice to handle these things in the future. It will help the company to manage and correctly perform the activity(Choi, et al., 2016).

****END OF ASSESSMENT TASK 3 ****

What do I need to hand in for this task?	Have I completed this?
All four (4) questions answered correctly	o

References

Armstrong, T. (2012). Their Strengths. Educational Leadership, 691, 692.

Choi, T. M., Chan, H. K., & Yue, X. (2016). Recent development in big data analytics for businessoperations and risk management. IEEE transactions on cybernetics, 47(1), 81-92.

Cooperrrider, D. L. (2012). The concentration effect of strengths. Organizational Dynamics, 41(2), 106.

Guo, L. (2015). Implementation of a risk management plan in a hospital operatingroom. International Journal of Nursing Sciences, 2(4), 348-354.

Iansiti, M., & Lakhani, K. R. (2020). Competing in the age of AI: strategy and leadership whenalgorithms and networks run the world. Harvard Business Press.

Leoni, E., Dallolio, L., Stagni, F., Sanna, T., D'Alessandro, G., & Piana, G. (2015). Impact of a riskmanagement plan on Legionella contamination of dental unit water. International journal environmental research and public health, 12(3), 2344-2358.

Lin, J. S., Evans, C. V., Johnson, E., Redmond, N., Coppola, E. L., & Smith, N. (2018). Nontraditional risk factors in cardiovascular disease risk assessment: updated evidence report and systematic review for the US Preventive Services Task Force. Jama, 320(3), 281-297.

Nordberg, G. F., Bernard, A., Diamond, G. L., Duffus, J. H., Illing, P., Nordberg, M., … & Skerfving, S. (2018). Risk assessment of effects of cadmium on human health (IUPAC Technical Report). Pure and Applied Chemistry, 90(4), 755-808.

Rasha’s Originals: Beauty with care

Table of Contents

Introduction. 3

Competitors. 3

Marketing step. 3

Marketing dealings. 5

Marketing strategies. 6

Introduction

Rahas originals is an organization that is developed and established with the aspiration to become a premiers skincare brand in the world. The co-founder of this organization is Mrs. Shanan Singh and this first is established in Hyderabad and Telangana. RO organization products are manufactured the good with the vegan and the plant-based. They provide and produce the goods which contain herbal and vegan products. The best features for this RO organization are handcrafted products and their ingredients specialty. Shanan Singh introduces her products to the market with the help of E-commerce services. They also, introduce their goods and the products, in the beauty parlors and the salon. During the marketing policy and the current situation of the organization, they have to do the development of the E-commerce platforms. According to the current situation of the organization, its estimated turnover is over 2,000 core. The specialty of the RO organization products should be affordable and this is their duty to produce the good quality the products.

Competitors

The competition level in the market is getting high and due to this, they have been facing the heat between the competitors. There are the competitors in the market which stand against the RO organization and those are Tvam, Kama Ayurveda, Juicy Chemistry, and Bare necessities (Bhatt, & Sankhla, 2017). This organization trying its best to give better opportunities in the market and for this, they have to provide a better level of the services in the market to make sure handle the better things. There is competition in the market and to handle the issue related to this competition in the market they will do the services. This is the reason they are providing the e-commerce service to their clients. This will help the organization to get better and more innovative deliveries. Therefore they want to produce and sell their products online with the e-commerce platform. This will help the company to expand its business in the market and for that, they have to introduce a better level of the working policy in the organization (Bhatt, & Sankhla, 2017).

Marketing step

The marketing level and the industry’s level of production are increasing day by day. Therefore the level of the competition is also, increasing and for that, they have to make sure to handle the things in a better condition. They have to make sure to provide better services in the organization. The policy of the marketing strategies is to increase the level of the product in the market. E-commerce is the platform that will produce and supply goods with the help of an online shopping store and apps.

E-commerce platforms and business even the industries have their policy and rules. They have to make sure to follow the rules and the regulations in the organization. During the time of the production of the goods and the materials in the market. RO organization has to do the tie-up with the online store and the beauty companies also, the supplements company. According to the co-founder of this company Shanan know about the e-commerce industry. Based on the marketing policy and the other details mentioned in the organization this has been very clear that there is a wide range of the scope available in the e-commerce industry. She also, the planning and training procedures to fulfill the need of their clients and match their needs. This is the better option in the marketing policy (Park, et al., 2019).

There are various types of clients available in the market and there is the various choice and demand that appears in the market. As the products are delivered and the brand manufactured they have to make sure to meet their client’s needs. The benefits of using the E-commerce platforms are they will be using the less time and consume less time. This is the main reason they choose the E-commerce platform and service to provide the better and the innovative services (Slootweg, 2018).

Seeling with the help of the beauty parlors and communicating with their owners. Rahas organization is famous for its business and beauty products deliveries. Therefore if they communicate with the owners of the parlors and ask them to promote their goods in the local market. All the dealing will depend upon the market policies as they have to communicate with them. Shanan knows the importance of the marketing policy and this will describe the company’s development. They have to make sure to deal with them and for that, they have to use these types of techniques (Ottman, 2017).

They have to do commission policy and for that, they have to communicate with the owners of the parlors and with the help with this. They will communicate with them and do the marketing of their products in the market. This is an important thing to do and the reason behind this is that they have to deal with them for better results. There are consumers who most of the time use herbal products and because of this, they will become the regular customers of the organization. Also, they want to deliver their products to some customers who want to use the herbal products in the beauty. They have to extend the image of their product in the market and for that, they have to make sure to handle things in a better manner. There are the people who demand 20 to 40 % of the commission. This will describe the changes in the situation and for that, they want to make sure to handle the things (Ganesan, 2016).

There is the third option is also, available in the marketing for the Rahas Organization. Rahas as an organization wants to do a better level of marketing. They also, want to increase the level of marketing in society and for that, they do the promotion. Advertising and promoting the organization’s products in the market will help the company to expand its business in society. The third option in marketing is to depend on and describe the company’s importance. The reason behind this is that they want to do their products deliveries and selling on both the online and the selling to the owners of the parlors. This will help the company to sell its products on the double power and it is an opportunity for the organization to expand its level. They want to do their company production on both levels.

This is an option that provides the organization with a better and more helpful option for increasing the production level of the company. Also, they will be able to do more production of their herbal products in the market. Therefore they have to face some kind of issue while producing the products in the market. They have to handle both the marketing dealings from the E-commerce platforms and the other hand (Ganesan, 2016).

Marketing dealings

The marketing dealings on the local level. Due to this, they have to set the different levels of the pricing of their products and the reason behind this. According to the data and their analysis, most of the people in today’s time will use the online shopping store and their apps for the shopping and this is because this will help them sot save time. Also, this will consume less amount of time and do fast deliveries. Therefore if they went to buy the products from the local and the general level of the parlors. Then the price demand and they have to set the extra level of the margin in the products. The main reason for setting the extra level of the margin in their products including the pricing of the products is because there is a system that is run and famous in the environment of the local market (Harnvanich, et al., 2020).

Most of the local people will do the barging in the market to buy the products at low prices. This is an issue that is created and built in the field of the local market and also, may cause a huge level of losses. As they want to produce and increase their product’s sales in the market and due to this they have to deal with the retailers, and shop owners. This is the main reason they have to deal with the retailer and the owners of the parlors to do the marketing of their products in the market. During the time of the production and selling also, promoting the herbal products of the Rahas Organization (Harnvanich, et al., 2020).

Marketing strategies

Local market

They have to negotiate with the local retailers to sell their goods. There is a situation in the local market in which most of the time they have to make sure to handle the marketing level. Rahas Organization management team has to study the market before investing in the organization and making the policy also, dealings in the organization. They have to examine the working policy and the procedures in the local market and based on this they have to make a marketing plan. The importance of this plan development in the organization is that because of this they have to make a better level of plan with full protection. This plan will help and guide the other members of the organization and also, the management team on how to negotiate with the local retailers. The second option is also, available for the organization in the market for developing the marketing plan (Ypanto, 2022).

Rahas organization management team has to find out a local person in the market that knows the information and the systems dealings strategies. Due to this, they will get the information about the internal markets and with the help of this, the company will be able to spread their products and expand the business in the local market. Marketing help the company to get a better level of profit and expand the organization’s products in the market. This will also, help the organization build its company base. This has been very clear a strong base will help the company to earn more amount of profit and the clients will remain the permanent customers of the organization.

E-commerce

Therefore the online store and the dealings are not similar to the local market dealings. They have to follow and handle this online store issue and understand their marketing policy. This has been very clear that on the online store and the shopping platform they have to provide the high wages of discount coupons or the offers. The working system in both the stages of the organization and the market does not match each other. This is the reason the Rahas organization has to make the two types of marketing plans. These two plans have different types of policies and rules. Therefore they have to follow both the plan in thee different manner according to their requirements. Importance of the plan development in both the sectors of the organization for the production of their products. The main motive of the organization is to expand its business on platforms such as E-commerce and online store.

The organization has to examine the feedback and the service of the company. On the online store to attract the people and the clients towards their products. They have to do the messages, emails, and text messages. They also, have to explain the importance of their products and the ingredients. Rahas organization is known as the company that produces and manufactures herbal products. then they have to do the advertisement of their herbal products and also, explain the materials, the resources which are used in the development of the goods. This is the method that will help the organization to do their product marketing on the online platform. This will also, help the organization to increase the number of the production and the development of the organization. The benefit of the online store is that this will help the company to understand their working services with the help of the feedback from their customers. This is a benefit and the importance the company will be able to use in the organization (Ip, 2017).

Production

During the starting period of the company when the company is just launching its products in the market. The co-founder of the organization will manufacture the goods in the starting period they do the production of their products in their house. After that, they will take a place on the rent which is related to the industries premises. According to the details and the description that is mentioned for the company manufacturing of the goods and the materials in the organization. They also, have to specify the details and the types of equipment that they will use while manufacturing this. The reason behind this will explain the importance of the goods. The details of the goods and the materials, also, including the other details will explain the quality of the products in the market (Wu, et al., 2020).

The cost of the manufacturing of the goods and the materials, also the charges of the light bills. Therefore the cost of the labor and the company expenses and the charges which the company pays for their development. The details of the employees and the cost will be paid for them to their wages will also, explain the company details. All are the charges and the expense which is the company pay for the production. There are various types of departments available in the organization and those departments have to handle their job and work perfectly.

The management team and the marketing team of the organization have to handle the situation. Also, they have to calculate the price and the cost of their company products. Based on the calculation the company will be able to do a better level of production and settlement in the locals and online store. According to the case study the Rahas organization produces herbal products related to beauty and skincare. This organization is paying the amount of the 10,000 wages to their labor and this will be coats of the full-time laborers in this company (Aldin, 2020). Therefore they have to pay the fixed and the other cost of the materials and the rescues. Also, the organization has to pay the charges for the types of equipment and the machinery bills. All these expenses and the charges of the company will include in the cost of the prices of the product (Aldin, 2020).

Conclusion

According to the report and the case study, the details of the Rahas organization are explained. The co-founder of this organization is Mrs. Shanan Singh and this first is established in Hyderabad and Telangana. Also, this organization wants to expand its business in the market. RO organization products are manufactured the good with the vegan and the plant-based. This is the reason the company will be dealing with both the online and the local marketing platforms. This report will describe the marketing strategies of the Rahas organization.

References

Aldin, K. (2020). THE IMPACT OF SOCIAL MEDIA ON CONSUMERS’HEALTH BEHAVIOR TOWARDS CHOOSING HERBAL COSMETICS. Journal of Critical Reviews, 7(9).

Bhatt, K., & Sankhla, P. (2017). A study on consumer buying behavior towards cosmetic products. International Journal of Engineering Technology Science and Research, 4(12), 1244-1249.

Ganesan, P., & Choi, D. K. (2016). Current application of phytocompound-based nanocosmeceuticals for beauty and skin therapy. International journal of nanomedicine, 11, 1987.

Harnvanich, E. A., Wanichwecharungruang, S., Chandrachai, A., & Asawanonda, P. (2020). Market Potential Evaluation for Local Herbal Extracts Used in Skincare Through the New Product Development Process. PSAKU International Journal of Interdisciplinary Research, 9(2).

Ip, P. T. T. (2017). Desiring singlehood? Rural migrant women and affective labour in the Shanghai beauty parlour industry. Inter-Asia Cultural Studies, 18(4), 558-580.

Ottman, J. A. (2017). The new rules of green marketing: Strategies, tools, and inspiration for sustainable branding. Routledge.

Park, J. Y., Lee, M. S., Park, J. Y., & Lee, M. S. (2019). Influence of beauty care on well-being-oriented behaviors and well-aging behaviors in adult men. Asian journal of beauty and cosmetology, 17(1), 93-106.

Slootweg, E., & Rowson, B. (2018). My generation: A review of marketing strategies on different age groups. Research in Hospitality Management, 8(2), 85-92.

Wu, C. H., Yan, Z., Tsai, S. B., Wang, W., Cao, B., & Li, X. (2020). An empirical study on sales performance effect and pricing strategy for E-commerce: from the perspective of mobile information. Mobile Information Systems, 2020.

Ypanto, L. A. (2022). Students’ Competencies in Beauty-Nail Care and the Availability of Materials, Tools, and Equipment: Basis for Entrepreneurial Management Plan. Journal of Positive School Psychology, 6(3), 5959-5972.

MEM30012A – Apply mathematical techniques in a manufacturing engineering or related environment

Instructions to Learner

Assessment instructions

Overview

Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

Address each question including any sub-points
Demonstrate that you have researched the topic thoroughly
Cover the topic in a logical, structured manner
Your assessment tasks are well presented, well referenced and word processed
Your assessment tasks include your full legal name on each and every page.

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

Plagiarism is taking and using someone else’s thoughts, writings or inventions and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from a course. When you have any doubts about including the work of other authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a learner can be accused of plagiarism:

Presenting any work by another individual as one’s own unintentionally
Handing in assessments markedly similar to or copied from another learner
Presenting the work of another individual or group as their own work
Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten assessments will not be accepted (unless, prior written confirmation is provided by the trainer/assessor to confirm).

Competency outcome

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.

Additional evidence

If we, at our sole discretion, determine that we require additional or alternative information/evidence in order to determine competency, you must provide us with such information/evidence, subject to privacy and confidentiality issues. We retain this right at any time, including after submission of your assessments.

Confidentiality

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

Assessment appeals process

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you need to lodge your appeal to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Special needs

Candidates with special needs should notify their trainer/assessor to request any required adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Candidate Details

Assessment – MEM30032A – Produce basic engineering drawings

Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for MEM30012A – Apply mathematical techniques in a manufacturing engineering or related environment

Name: _____________________________________________________________

Email: _____________________________________________________________

Declaration

I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Signed: ____________________________________________________________

Date: ____________________________________________________________

If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:

This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________

Signed: ____________________________________________________________

Learner 2: ____________________________________________________________

Signed: ____________________________________________________________

Learner 3: ____________________________________________________________

Signed: ____________________________________________________________

Question Assessment:

Q-1

Fill the below mentioned table. Write units and M L T form of the given quantity.

Quantity	Base unit	Units	MLT
mass	Kg	Kilograms	[M]
length	M	Meter	[L]
time	S	Second	[T]
velocity	M/s	Meter per second	[L T-1]
acceleration	M/s²	Meter per second squares	[L T-2]
area	A²	Area Square	[L²]
volume	A³	Area cube	[L³]
force	N	Newton	[M L T^-2]
power	W	Watt	[M L2 T-3]
work	J	Joule	[M L2 T-2]
pressure	Pascal	Pascal	[M L^-1 T^-2]
current	i	Ampere	I
resistance	Ω	Ohm	ML²T⁻³I⁻².
potential difference	V	Volt	[M¹ L² T^-3 I^-1].

A-1

Q-2

A number that can be written in the form of p/q is called

A-2

This is known as the Rational Number

Q-3

The product of two rational numbers is

A-3

It always comes out to be a Rational Number

Q-4

Write 5630 in Scientific Notation.

A-4

The 5630 in scientific notation is written in the appropriate number as 5.63 × 10³.

Q-5

Write 0.00725 in Scientific Notation.

A-5

This would be written in the appropriate like 7.25 × 10-3.

Q-6

Write 5.75 × 10⁴ in engineering notation.

A-6

This would be written in the appropriate manner of 57.5*10³

Q-7

Use approximation and estimation methods to solve:

A-7

Q-8

Use the correct order of the algebraic expression and calculate the value of x:

x = 1800 ÷ [10{(12−6) +(24−12)}]

A-8

_{1620 is the value of x}

Q-9

Convert angles from degree to radian and radian to degree.

a) 45 degrees

b) 36 degrees

c) 88 degrees

d) 1.73 radians

e) 2.33 radians

A-9

a) π/4 rad

b) π/5 rad

c) 22π/45 rad

d) 99.129 degrees

e) 133.509 degrees

Q-10

A fence is built around the perimeter of a field. What is the total length of the fence and if Milan want to color the whole ground, how much area that he will need to paint?

A-10

Permitter of field = 2(l+b) =

2(5+10) = 30 m

Area of field= l*b

5*10= 50 m

Q-11

What is the perimeter of this shape?

A-11

Perimeter of this shape is = 8+15+20+10+12+5= 70m

Q-12

Calculate the area of the trapezium:

A-12

_{The area of the Trapezium is 35 cm}

Q-13

Find the area and volume of this square-based pyramid:

A-13

After applying the formula, we have to find out the height i.e., h = 5.45 cm

The volume comes out to be 45.41

Area = A≈84.96

Q-14

Calculate the volume and total surface area of the cone (to 1 decimal place).

A-14

Volume = (1/3) πr²h = 37.68 cm³

Total Surface area = πr(r+l)= 66 cm²

Q-15

Plot the point with cylindrical coordinates (4,,−2) and express its location in rectangular coordinates.

A-15

Q-16

Find the height of the glacier.

A-16

Height of Glacier is 14.14

Q-17

Find the slope of the line connecting two dots and angle with the horizontal axis.

A-17

m= (8-2)/(11-3)= 6/8= ¾= 0.75

Q-18

In triangle ABC, B = 21°, C = 46° and AB = 9cm. Solve this triangle using Sine Rule.

A-18

A= 11.517cm

B= 4.484cm.

Q-19

In triangle ABC, B = 60°, C = 60° and AB = 10 cm. Solve this triangle using sine rule.

A-19

So, AC = 20.78 and A= 74 degrees and BC= 20

Q-20

Solve the triangle ABC given C = 40°, b = 23cm and a = 19cm.

A-20

A≈140.45cm²

Q-21

A-21

X= √1418.143

Q-22

Draw a line passing through (3,3) and (6,12), Find the slope of the line.

A-22

The slope of the line is (m)= 3

Q-23

Find the solution of the equation x + 3y = 20, and 3x – 6y = 30 using graph.

A-23

X= 14 and y= 2

So,

(14,2)

Q-24

Find the equation of the line whose slope is 3 and passing through (1,2).

A-24

C= -1 and whereas

Y= 3x+(-1)

Y-3x+1= 0

Q-25

Solve the linear equation algebraically and graphically:

4x – 5y = 22, x + 2y = 12

Find the length and midpoint of these lines in the between [0,4]

A-25

X= 8 and y= 2

(8,2)

Q-26

Solve the equation and get the intersection points of the given curves.

y = x + 1, y = x² – 1.

A-26

The point of intersection is (2,3) and (1,2).

Q-27

y = -x² + 4 and y = c, If the system above has exactly one solution, what is the value of c?

A-27

C= -x²+4=

At x= 0

C= 4

At x= 1

C=3

At x=2

C= -4+4= 0

And so on.

Q-28

Solve the given equation simultaneously.

y = x + 3, y = x2 + 3x.

A-28

At x= ( -3 ) and also y = 0

At x= ( 1 ) and also y = 4

This would become (-3,0) and (1,4).

Q-29

Football: Age of Professional Players How old are professional football players? The 11th Edition of The Pro Football Encyclopaedia gave the following

information. Random sample of pro football player ages in years:

24 23 25 23 30 29 28 26 33 29

24 37 25 23 22 27 28 25 31 29

25 22 31 29 22 28 27 26 23 21

25 21 25 24 22 26 25 32 26 29

Compute the mean, median, and mode of the ages.

A-29

The mean is 26.25, the Median is 25.5 and also Mode is 25.

Q-30

Big Blossom Greenhouse was commissioned to develop an extra large rose for the

Rose Bowl Parade. A random sample of blossoms from Hybrid A bushes yielded

the following diameters (in inches) for mature peak blooms.

2 3 3 8 10 10

Find the sample variance and standard deviation

A-30

The sample variance is 14.

The standard deviation is 3.74

Q-31

Suppose two pizza restaurants advertise a 20-minute average delivery time. We’re starving and both look equally good! However, we know the mean does not tell the entire story!

Let’s assess their standard deviations to choose the restaurant. Imagine we obtain their delivery time data. One restaurant has a SD of 10 minutes while the other has a value of 5. How does this affect deliveries? We can wait upto 30 mins for the food then what will be the probability of getting food after 30 mins.

A-31

Variance is 201

The standard deviation is 14.177

Question assessment checklist – for assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Marking checklist				Performance Criteria
1.		Yes No (Please circle)
Comments
Assessor’s comments here:
The learner’s performance was:	Not yet satisfactory		Satisfactory

Competency record to be completed by assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the overall unit. Indicate in the table below if the learner is deemed competent or not yet competent for the unit or if reassessment is required.

Learner’s name
Assessor’s name
Unit of Competence (Code and Title)
Date
Has the learner completed all required assessments to a satisfactory standard?				Yes No (Please circle)
Has sufficient evidence and information been provided by the learner to prove their competency across the entire unit?				Yes No (Please circle)

Learner is deemed:	Not yet competent		Competent
If not yet competent, date for re-assessment:
Comments from trainer/assessor:
Assessor Signature:		Date:

SITXFIN003 Manage finances within a budget Worksheets

Table of Contents

Section 1

Question 1

Definition – A budget is a financial plan that determine what are the estimated expenses and revenue incurred in the financial year, and the profitability of business can also be determined.

Purpose – A budget helps to achieve the goals of the business and it is prepared prior to assist in the business planning process, and it allow the organization to allocate funds so that underutilization and overutilization can be avoided (Bösch, et al., 2018).

Question 2

Budget can be used to determine how business funds will be divided among different projects and departments.

Question 3

Fixed budget is prepared at the starting of the budget period, and the figures in the fixed budget will be remain same no matter what are the figures of the organization revenue and expenses.

Flexible budget allows adjustments that are based on the changing conditions, and the figures of the flexible budget change according to the different scenarios(Bösch, et al., 2018).

Question 4

A cash flow budget determined the cash inflow and cash outflow in operating activities, investing activities as well as financial activities. It allows to determine how much cash or funds are available during any given period.

Question 5

Profit and Loss budget is known as the revenue or income budget and anticipated the profit and loss of the given period of time, and it indicates the forecasted revenue and forecasted expenses.

Question 6

Financial Viability – It simply means that the business has generated enough income so that they can clear their all dues and make a good amount of profit.

Profitability – It simply means that the business have that ability to cover all the costs by generating revenue from assets.

Liquidity –It refers to availability of assets that are converted into cash, and pay the amount for purchase of goods.

Question 7

Budget cycle is the process which mainly starts with the preparation of budget, and it will end when all the transactions completed in the budget period, also the allocation of resources is one of the parts of the budget cycle (Rhanoui, et al., 2019).

Question 8

If the budget priorities are changed, then the communication must be done effectively so that changes will be made in the budget. Priorities of the organization will be determined by the departmental goals and ensure that business owners as well as stakeholders will be informed regarding the departmental goals and priorities.

Question 9

Yes, it is true that the budget allow only limited amount of funds and wages, and ensure that consult with the personnel that are relevant for these decisions, and budget help the business to achieve the objectives which are determined, and it is important to communicate the wages to all the staff members so that they must be assure that what is the cost of their work.

Question 10

Two ways to promote awareness are such as conduct meetings, and share the budget to all the staff members and departmental managers by email so that they all will be informed about it.

Question 11

Promoting the importance of budget helps to identify what is the budget allocated of each department, and it states that all employees must ensure that there will be optimum utilization of resources, and no one is wasting the resources in the organization, so that cost will not exceed(Rhanoui, et al., 2019).

Question 12

It is important to record resource allocation because it makes sure that performance will be tracked, manage costs and cash flow, and most importantly identify and rectify deviations as well. Efficiency and productivity will be analyzed of all the staff members in the organization.

Question 13

Four records to show the resource allocation are such as –

First record is profit and loss statement
Payroll documentation
Purchasing documentation
And the last one is balance sheet.

Section 2

Question 1

Compare actual figures with the budgeted figures because it will analyze that the budget is going over or under, and identify whether it will be underutilization or overutilization of resources. Also, it will discover that the budgets is realistic or not.

Question 2

Check every month to determine that the actual income and budget is going according to the projected budget or not. Checking in every month is essential because it will identify where the areas of improvement can be made so that actual expenses will go as per the projected expenses.

Question 3

Six types of financial records are such as bank deposit documentation, cheque books, credit card transaction statements, bank summaries, bank statements.

Question 4

There is an advantage of using the computerized system in preparing the financial records that it is easy and quick process of developing the financial statements and easy to store data, update as well as distribute information.

Question 5

Financial commitments in the business are such as that funds that are used in the business must be allocated properly and share the exact information with all the shareholders, and transparency must be maintained in the organization.

Question 6

Two examples of the financial commitments for the business are such as Taxation payments and wages must be done on time, and there will be no tax evasion in the organization, as well as wages will be done to all the staff members according to their work only.

Question 7

Four basis types of expenses in which the data is recorded in the financial documents are such as

Fixed Expenses – Example is rent paid.
Variable expenses –Example is electricity bills.
Direct expenses – Direct expenses arecost of wages
Indirect expenses – Examples of indirect expense is office expenses.

Question 8

To calculate a budget variance and budget percentage, the formula that is used is –

Budget variance – Actual expenses – projected expenses (Lomas, et al., 2018).
Variance percentage – (Actual expenses – budget expenses) / budget expenses * 100

Question 9

From the above table, it has been determined that public bar meals figures are calculated correctly.

Question 10

It will be favorable
It is Unfavorable situation
It is Unfavorable situation
Favorable

Question 11

Four main reasons are such as targets can be set too high or too low, there can be an unforeseen circumstance incurred in the organization and it leads to affect the budget, another one is changing conditions, and operational factors(Lomas, et al., 2018).

Question 12

Factors that need to consider that whether the variation that has been determine can be investigated further or not can be that there is regularity of variance, reason behind the variance, and the cost of the variance that how it has been affected the organization. Another one is that how it is impacting the organization.

Question 13

Three options that will consider to manage budget deviations effectively that are such as –

Updating actual figures regularly.
Second one is options can be investigated so that variable expenses can be reduced.
Staffing levels can be controlled as well as rosters.
Stock must be conducted on the daily basis.

Question 14

Four types of information from the budget targets are –

Successes – It includes two types of information such as whether the targets are achieved or not by the staff members and another one is staff members able to reach their targets (Oktar, et al., 2020).
Concerns – Second one is whether the targets have been missed or not, and another one is what are the internal as well as external factors that are beyond the control.
Third is making improvements – It includes two types of information such as that how the performance can be improved and what actions can we take to make improvements better? (Oktar, et al., 2020).
Fourth one is setting new goals – It includes that what changes made in the target budget(Oktar, et al., 2020).

Section 3

Question 1

Trends analysis is the method that organizations use to understand the current performance of the business and provide information related to what businesses achieve in the future by their current business practices and operations. This analysis also helps the business by providing ideas related to the things that move the business in the right direction (Fang, 2019).

Question 2

There are two questions that managers ask when assessing the existing resources and cost of the business such as

How can you use the resources of the organization more effectively?
How can you increase the sale and decrease the cost of the business?

Question 3

An organization must discuss the budget outcome with the finance manager because the finance manager is the management and control the financial transaction of the business. The finance manager always tracks the financial position of the business to identify the area that needs improvement (Fang, 2019).

Question 4

There are five examples of approaches are following as –

Conduct the training and development program for the staff members.
Use new software as well as hardware to manage the expenses of the business.
Always create a contingency plan.
Review the current policy and procedures of the organization.
Create the purchasing policy for purchasing the material and resources of the business.

Question 5

There are five examples of approaches to managing and controlling the payroll expenses of the business such as –

a) Identify the number of customers that are anticipated.
b) Pay the minimum cost for overtime.
c) Decide the wages rate for the employees.
d) Hire the staff according to the requirements.
e) Manage the staff wages and salary rate.

Question 6

There is a list of three approaches or possible options to control and improve the management of accounts payable of the business such as

a) Absenteeism
b) Labour turnover
c) Equipment breakdown and malfunctions.

Question 7

There is a list of three methods that organizations use to increase the profit of the business such as –

a) Update the price structure of the business according to the current market condition.
b) Adopt a new promotional activity to promote the business.
c) Update or create new outputs for the business (Hong & Wu, 2019).

Question 8

There is a list of two people that should represent the recommendation to

Financial experts
The General manager of the business.

Question 9

Customer service
a) Benefits – After implementing the changes, staff gets motivated to adopt the changes to provide the best services to the customers.
b) Disadvantages – Sometimes, the staff member does not get comfortable adopting the changes because they are familiar with old procedures.
Staff morale
a) Benefits – After implementing the changes, the morale of team members increases to complete the work on time with more potential (Hong & Wu, 2019).
b) Disadvantages – Sometimes, the company does not develop the changes according to the consent of employees due to this reason the morale of the staff member is decreased.

Question 10

There are some recommendations to improve budget management such as –

a) Use the resources properly without wasting them.
b) Encourage the employees to increase the sale of the business and improve their business performance.
c) Update the business policies and procedures to improve the business operations.

Question 11

Introduction of the problem that the company currently faces.
Impacts of the problem that the company may be facing in the future.
Solution of the problem that the company uses to overcome the impact of the problem.

Section 4

Question 1

There is a list of five examples such as –

a) Sale of the business.
b) Purchases of the organization.
c) Cost related to the marketing and promotions.
d) Annual budget of the business.
e) Income from various other sources.

Question 2

There is a list of five examples such as –

a) Purpose of the report.
b) Title of the report.
c) Date of preparing the report.
d) Receivers
e) Report prepared by.

Question 3

Report that includes a budget helps the company to decide to manage the expenses of the business.
Report that includes information related to the HRM help to manage the hiring process of the business.
Report that includes information related to profit and loss helps to increase the sale and profits of the business (Li, 2015).

Question 4

Managers can see the status of a report by reviewing the audit page of the business or organization. In many companies, stakeholders send the report to the senior managers by their email.

Question 5

Accounting software helps the company by providing information related to the expenses and income of the business. In this way, the company can manage the budget of the business.
Accounting software helps the company by providing a way to prepare the budget on time.
Accounting software helps the company by updating the amount of the budget automatically (Li, 2015).

Task 1

Question 1

Variable direct costs – Tab Commission, and another one is Utilities
Variable indirect costs – Variable indirect costs including advertising, and promotions, and another one is bank charges.
Fixed Indirect costs –Fixed indirect costs are rent charges, license fees and permits.

Question 2

The top four cost categories for which the budget has been allocated to the business in which the funds are allocated high in the budget are such as beverage purchases, food purchases, wages and utilities.

Question 3

Significant funds have been allocated to these cost categories because they are the huge part of the expenses, so that deviations will be less incurred in these categories. If inadequate funds are allocated, then the deviations can be incurred and the business has to prepare the revised budget.

Question 4

Different type of information that will be communicated to the team so that targets and goals can be achieved are such as what is the budget allocated to the team and what all resources including human resources and physical resources are allocated to the team, and ensure that they are aware regarding the policies and procedures of the organization. If the meeting is conducted, they will receive the full information and it helps them to use that information in achieving their targets, also their queries can be solved.

Question 5

Techniques to promote awareness of controlling costs and increasing sales are such as staff training will be conducted, track the performance of employees and involve them in participating in the brainstorming session so that they will be aware about the costs and sales of the organization, and can easily use sales techniques as well as how to communicate with the customers techniques to convince them and increase sales.

Task 2

Question 1

Yes, there were variances in the sales figure, but no need to worry about it because all the figures are positive and variances that incurred are also positive. So, it leads to ensure that the sales budget is going on track only. The results that have been indicated are that actual sales are more than the budget sales, and variances are positive as well as variance percentage are positive (Beredugo, et al., 2019).

Question 2

Expenses such as small equipment replacement as well as printing stationery and training expenses are also considered to be investigated further, and investigation must be done because results outcome can be unfavorable for the business and it leads to increase in overall expenses and wastage of resources. Investigation is required because the projected expenses are less than the actual expenses(Beredugo, et al., 2019).

Question 3

Based on the responses from question 1 and 2, it has been determined that evaluation of budget has been done and net profit as well as gross profit has been increased, and it ensure that total income is more than the total expenses. And the overall result incurred is favorable for the organization.

Question 4

Wages and costs have been allocated the highest funds in the organization and it leads to affect the performance, and wages is considered as an unfavorable for the business and the variance percentage is negative.

Question 5

Outcomes of the report that will be given in the staff meeting are such as total sales has been increased. Comparison between the actual sales and projected sales is done and it has been identified that actual sales have been increased, and the variance percentage is positive and the result is favorable.

References

Beredugo, S. B., Azubike, J. U., & Okon, E. E. (2019). Comparative analysis of zero-based budgeting and incremental budgeting techniques of government performance in Nigeria. International Journal of Research and Innovation in Social Science, 3(6), 238-243.

Bösch, P. M., Becker, F., Becker, H., &Axhausen, K. W. (2018). Cost-based analysis of autonomous mobility services. Transport Policy, 64, 76-91.

Fang, D. (2019). Analysis of Enterprise Budget Management under the Guidance of Strategy. China Water Resources Beifang Investigation, Design and Research Co., Ltd. Tianjin, 300222.

Hong, Y., & Wu, H. (2019). Construction Modern Enterprise Budget Management System.

Li, G. (2015, January). Research of enterprise financial budget management under digital environment. In International Conference on Education, Management, Commerce and Society, Shenyang, CN.

Lomas, J., Claxton, K., Martin, S., & Soares, M. (2018). Resolving the “cost-effective but unaffordable” paradox: estimating the health opportunity costs of nonmarginal budget impacts. Value in Health, 21(3), 266-275.

Oktari, Y., Sari, R. N., & Rasuli, M. (2020). The Effect of Budget Planning, Budget Implementation, the Competency of Human Resources and Understanding of Regulation on Village Financial Budget Absorption with Organizational Commitment as Moderating Variable. International Journal of Economics, Business and Applications, 5(1), 17-32.

Rhanoui, M., Yousfi, S., Mikram, M., &Merizak, H. (2019). Forecasting financial budget time series: ARIMA random walk vs LSTM neural network. IAES International Journal of Artificial Intelligence, 8(4), 317.

Yang, J., Hou, Z., Chen, Z., Ma, Z., Li, S., Wang, Y., … & Cui, P. (2021). Comprehensive analysis of diverse biochemical treatment technologies of fixed-bed coal gasification wastewater from the perspective of different weight dimensions. Separation and Purification Technology, 257, 117889.

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