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ICTCYS608 Perform Cyber Security Risk Assessments

Table of Contents

Assessment task 4 – Project. 3

Activity 1. 3

Assessment task 4 – Project

Activity 1

Discussion of Business Operation

Meeting

Network Engineer – Hello, Good Morning

Manager – Very Good Morning

Network Engineer – How are You ?

Manager – I’m fine. Thank you.

Network Engineer – As we know that we will be deliberating about business procedures that need cyber security and evaluating the work.

Manager – Yes, I know. Future IT company providing IT services such as Application development, technical issues resolution, etc.

Network Engineer – Exactly they are scheduling to implement cybersecurity then giving facilities as protection from cyber-attacks and data breaches.

Manager – So I will provide the information about business and security implemented on the operations.

Network Engineer – Okay! Let’s discussed virtual cyber security

Manager – A virtual space that permits scholars to generate their determined virtual machines, involves a cybernetic laboratory using actual creation agendas.

Network Engineer – It also recognized Many tools to be used Admission controller, Message Safety, Antivirus package, and Cybernetic private network.

Manager – So they required several data as Web telemetry data, Synthetic testing, Controlling data, Application recognition data, and so on. Because it protects all groups of data from injury

Network Engineer – Yes Alright. That’s how they highlight the business operations.

Manager – Cyber security assembles devices, skills, and helps to protect discretion, truthfulness, and computer system availability.

Network engineer – It is also software and monitoring that protects their Email, Network, operating system, and device printing from data theft.

Manager – As they make ICT strategy, applications, Support, and enterprise architecture for a project of the organization.

Network Engineer – Analyzing the association protects hardware and software companies. Problem resolving and announcement skills must be essential.

Manager – yes correct. Thank you.

Meeting Minute Template

Minutes of Meeting: 7 to 10minutes

Meeting Objectives: Providing information and Importance of Cyber security.

Attendees: Network Engineer and Manager

Venue: Room no. 20 (Conference Hall)

Date: 10 March 2022

No	Points discussed	Action Suggested	Target date
1.	Virtual Cybersecurity of business operation.	Providing Information on business operation and planned to implement cyber security.	After 2 months.
2.	Necessities for virtual Cyber security	Understand security controls for networks, servers, and applications and how to develop compliant policies.	After 4 months
3.	Business Operation highlights	Controlling the data and application recognize data, for increase the value of the enterprise and earn of profit.	After 5 months
4.	Analysing the business operations which need cyber security	Making ICT strategy, problem-solving and communication skills must be compulsory for the organization.	After 8 months

Activity 2

Preparation of design infrastructure

Report

Need of cyber security – ICTCYS608 Perform Cyber Security Risk Assessments : They need to instrument the cyber security organization for different cyber-attacks as separately outbreak uses changed designs to avoid the outbreaks, as they want to have different types of cyber security infrastructure. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology. Cyber security is significant because it keeps all types of data information from robbery and harm, with facts, personally recognizable material, endangered strength data, knowledgeable property, legislative or trade data, information organizations (de Bruijn, et al., 2017).

Data types to use in Cyber security infrastructure – ICTCYS608 Perform Cyber Security Risk Assessments: Cyber security infrastructure uses various types of data as Serious Substructure security, Submission security, Network Telemetry data, Artificial testing and cybernetic software representative data, regulatory and cloud security data, and application appreciation data also used in cyber security infrastructure. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Security levels in cyber security infrastructure – A future IT company has some safety or security levels to keep the data from the cyber-attacks as Access Evaluating, Authentication, and Authorization. Risk organization must be recognized, skilled, accomplished, and definite. It contains arranging and evaluating the facts and system. Data safety and safety programs will be essential distinct or similarly established procedures and controls that provision data material. Safety scanning is an involuntary method that examines fundamentals web elements, submission, or devices to check for refuge mistakes.

Requirements of the network server in cyber security – ICTCYS608 Perform Cyber Security Risk Assessments: It has various types of Network Server which are required, such as Email security that is Significant Influence to reflect when Executing Interacting safety tools, Firewalls are joint basics of a system safety model, Web Security package helps a limited resolve, and Web Subdivision helps to Appropriate possibly negotiated strategies or interferences.

Event organization and security evidence is an organization that combines immediate system circulation monitoring with ancient statistics record folder scanning. Mobile device safety is measured planned to keep complex material deposited on and conducted by laptops, smart phones, tablets, and other devices.

Network boundaries to secure – A network boundary is monitoring and regulator of infrastructures at the exterior limit of an evidence system to avoid and perceive hateful and additional unlawful transportation. A line of connection between two areas, or atmospheres that have changed security desires or wants. Operative design, connection, formation, and preservation of web boundary safety instruments thoughtful responsibilities providing in active network security.

Tools required for implementing cyber security – An operative tool that arranges of any extent can use correct nowadays to revenue act to diminish cyber risk. A Force point is a personalized safety tool mostly considered for cloud users. It is used to describe web security, confine operators from editing specific satisfied, and wedge several invasion efforts. Keypass is an effective encoding device used for individuality organization. Life Lock helps to monitor for recognizing stealing and pressures as well as to perceive, be aware of, and block cybercrimes. VPN tool is strongly related to two webs organized crosswise and entrusted systems. Antivirus software is a planned tool to explore and eradicate package viruses. Metasploit is the best safety package that comprises several tools for implementing dispersion difficult facilities.

Network access to users – A network that links to contributors to a specific facility and wage-earner, over the transporter network. Future IT companies related the network access to the providers such as VMware professional services, Switch fast technologies, and McAfee security services. A security structure that delivers an operator with protected admission to the system (Nagarajan, et al.,2012)

Cyber-attacks occurred in the organization – A cyber-attack befalls in the organization when cybercriminals attempt to advantage of banned admission to automated information deposited on a system or a computer. It might cause economic damage, from stealing money, and evidence interruption to the corporate. The middle man in the attack, SQL injection, and phishing, so on. It occurs over ordinary mistakes similarly an operator selecting an easy-to-guess keyword or not altering the defaulting PIN on roughly corresponding an occupation.

Activity 3

Designing and planning the infrastructure

Implementation plan and timeframe for implementation

Implementation plan for protection from cyber attacks
Task	Months to implement the task (Timeframe)
The current situation will be analyzed for the security infrastructure	15 days
Different infrastructure will be designed for the attacks which were identified above	15 days
The collaboration will be done with the stakeholders and the team members	15 days
Security measures and the devices will be determined.	15 days
A dynamic culture of security will be built in the future IT	15 days
Data types that will be used in Cybersecurity infrastructure will be analysed and gathered (Furnell, 2021).	15 days
Security levels will be checked in the cyber security infrastructure of the future IT company	15 days
The network serves which will be required will be analyzed and selected for the future IT	15 days
Network boundaries will be set to secure the future IT company.	15 days
A tool that will be required for implementing in the cyber security of the future IT company will be gathered (Coulson, et al., 2018).	15 days
The network will be accessed for the users of the future	15 days
The budget will be reviewed and finalized	10 days

Security monitoring strategies

For monitoring the security some of the strategies will be developed. The different applications can be used for example Splunk, Wireshark, Solar Winds, etc. these are some of the software which is freeware. This software will help monitor the security within the future IT network and this software even notifies whenever there is any kind of breach of security. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

One of the main strategies is that one of the employees will be available always for monitoring the security status of the future IT and then they will be taking immediate actions (Nestler, et al., 2018).

Activity 4

Meeting with the manager

Meeting

Date: 11^th March 2022

Location: meeting room

Time: 3:00 pm

Attendees- manager and network engineer

Network Engineer – Hello, Good Morning

Manager – Very Good Morning

Network Engineer – How are You?

Manager – I’m fine. Thank you.

Network Engineer- so today we are gathered here to discuss the structure which is developed by me. I have developed the implementation plan for protection from cyber-attacks for the future IT company.

Manager- okay

Network Engineer- there are some of the changes in the infrastructure which are required to be made so that development can take place.

Manager- can I know what is infrastructure design.

Network Engineer- yes sure, the security infrastructure design of the organization is the IT network which controls the communications and the systems of the security information. When the security infrastructure is designed it makes sure of the security of the business operations. It helps to document the security procedures and then it also carries out them. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Manager- okay

Network Engineer- so the first thing which will be done is to analyze the current situation for the security infrastructure. As we already had to face the various cyber-attacks.

Manager- yes sure.

Network Engineer- we will design different infrastructures for the attacks.

Manager- what kind of protection we can use.

Network engineer- we will use various types of cyber security infrastructure which we can use for the protection of cyberattacks. Cybersecurity infrastructure uses various types of data as Serious Substructure security, Submission security, Network Telemetry data, Artificial testing and cybernetic software representative data, regulatory and cloud security data, and application appreciation data also used in cybersecurity infrastructure. We can install the VPN capable firewall, security keys, and office 365 secure score. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Manager- okay

Network engineer- we also need to conduct the meeting with the employees and stakeholders for the consultation. They will also know about the various infrastructures for the cyber-attacks. They will also have trained for using this software.

Manager- okay

Network engineer- you tell me one thing that how we can improve our security culture.

Manager- for improving the security culture we can get a secure developmentlifecycle. It is foundational to the sustainable security culture. we can also provide rewards and recognition for those employees who are doing the things for security.

Network engineer- yes, very good. We can also build the security community within the future IT.

Manager- yes that is also a good idea. What kind of security levels we will be used in the cyber security infrastructure of future IT?

Network engineer- our company’s future IT company has some safety or security levels to keep the data from the cyber-attacks as Access Evaluating, Authentication, and Authorization. Risk organization must be recognized, skilled, accomplished, and definite. It contains arranging and evaluating the facts and system. Data safety and safety programs will be essential distinct or similarly established procedures and controls that provision data material. Safety scanning is an involuntary method that examines fundamentals web elements, submission, or devices to check for refuge mistakes. A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

Manager- okay we will check all the levels of security. We will also check the entry-level, mid-level and advanced level security.

Network engineer- yes that will be great.

Manger- which network serves will be required to be analyzed and selected?

Network engineer- there are various types of Network Server which are required, such as Email security that is Significant Influence to reflect when Executing Interacting safety tools, Firewalls are joint basics of a system safety model, Web Security package helps a limited resolve, and Web Subdivision helps to Appropriate possibly negotiated strategies or interferences.

Manger- okay

Network engineer- now in some of the areas I need your feedback. we need to set the network boundaries for protection. Which tools will be beneficial for the organization to use for implementing cyber security

Manager- we can use different applications can be used for example Splunk, Wireshark, Solar Winds, etc. these are some of the software is freeware. This software will help monitor the security within the future IT network and this software even notifies whenever there is any kind of breach of security.

Network engineer- okay sure. The network will be used for the user’s future use.

Manger- okay.

Network engineer- what about the budget according to you how much budget can be allocated

Manager- we can be allotted a budget of $ 50000. Is this being okay for the security?

Network engineer- yes it will be okay. I have also emailed you the implementation plan please review it.

Manager- okay

Network engineer- okay thank you everyone for your valuable feedback.

Minutes of Meeting Meeting Objective: To discuss the structure which was developed earlier Attendees: manager and network engineer Venue: meeting room Date: 11^th March 2022
No	Points Discussed	Actions Suggested	Target Date
1	The current situation was discussed.	Analyze the current organization situation that there is a need to develop the cyber security infrastructure	25^th march 2022
2	Different infrastructure was designed for the attacks which were identified above	Application security Firewalls Access control	25^th march 2022
3	Security measures and the devices were being determined.	Strong passwords will be set Security software will be used	25^th march 2022
4	how dynamic culture of security can be built	Regular meeting and training sessions	25^th march 2022
5	Data types that will be used in Cyber security infrastructure	Substructure security, Submission security, Network Telemetry data Artificial testing Cybernetic software	25^th march 2022
6	Security levels will be checked in the cyber security infrastructure	Entry-level Mid-level Advance level	25^th march 2022
7	Which network serves which will be required will be analyzed and selected for the future IT	Email security Interacting safety tools, Firewalls Web Security Web Subdivision	25^th march 2022
8	A tool which will be required for implementing in the cyber security of the future IT company will be gathered (Mouheb, et al., 2019).	Splunk Wireshark Solar Winds	25^th march 2022
9	The budget for the cybersecurity	$ 50,000 budget was allotted.	16^th march 2022

Activity 5

Implementation of infrastructure

Network boundaries were created. To create the network boundaries, boundary groups were created.

Network technologies were implemented. It involves the use of data systems to manage and deliver digital resources over the network of computers.

Server technologies were implemented. Email security that is Significant Influence to reflect when Executing Interacting safety tools, Firewalls are joint basics of a system safety model, Web Security package helps a limited resolve, and Web Subdivision helps to Appropriate possibly negotiated strategies or interferences (Jin, et al., 2018).

User’s security was implemented for the users. To the servers, the client needs to prove its identity. Strong passwords will be set to be safe from cyber-attacks.

Various security levels were established. Levels 1, 2, and 3 levels were set.

Some of the strategies were developed to monitor network security. The different applications can be used for example Splunk, Wireshark, Solar Winds, etc. these are some of the software which is freeware. This software will help monitor the security within the future IT network and this software even notifies whenever there is any kind of breach of security.

One of the main strategies is that one of the employees will be available always for monitoring the security status of the future IT and then they will be taking immediate actions (Luedtke, et al., 2019).

Activity 6

Test the infrastructure

There is a need to test the infrastructure. All types of cyber security tests involve the internal teams performing the various activities and the assessments which validate the future IT company security postures.

After testing the security infrastructure report will be created and feedback will be taken based on the findings and feedback so that future IT can mitigate the risk and the issues which are identified can be fixed (Zheng, et al., 2019). A cyber security risk assessment requires an organization to determine its key business objectives and identify the information technology.

References

Coulson, T., Mason, M., & Nestler, V. (2018). Cyber capability planning and the need for an expanded cybersecurity workforce. Communications of the IIMA, 16(2), 2.

de Bruijn, H., & Janssen, M. (2017). Building cybersecurity awareness: The need for evidence-based framing strategies. Government Information Quarterly, 34(1), 1-7.

Furfaro, A., Argento, L., Parise, A., & Piccolo, A. (2017). Using virtual environments for the assessment of cybersecurity issues in IoT scenarios. Simulation Modelling Practice and Theory, 73, 43-54.

Furnell, S. (2021). The cybersecurity workforce and skills. Computers & Security, 100, 102080.https://reader.elsevier.com/reader/sd/pii/S0167404820303539?token=F9F91C1ED2B65C785CBC31DCC63AF98DF2E10ED82C338DA4DF91873A4FE7CB7FFDFA96E69E8C1A99508706D5D4D7E413&originRegion=eu-west-1&originCreation=20220311063533

Jin, G., Tu, M., Kim, T. H., Heffron, J., & White, J. (2018). Evaluation of game-based learning in cybersecurity education for high school students. Journal of Education and Learning (EduLearn), 12(1), 150-158.https://www.researchgate.net/profile/Ge-Jin-2/publication/324228918_Evaluation_of_Game-Based_Learning_in_Cybersecurity_Education_for_High_School_Students/links/5b7c5a594585151fd124f87a/Evaluation-of-Game-Based-Learning-in-Cybersecurity-Education-for-High-School-Students.pdf

Mouheb, D., Abbas, S., &Mearabti, M. (2019). Cybersecurity curriculum design: A survey. In Transactions on Edutainment XV (pp. 93-107). Springer, Berlin, Heidelberg.https://sci-hub.hkvisa.net/10.1007/978-3-662-59351-6_9

Nagarajan, A., Allbeck, J. M., Sood, A., & Janssen, T. L. (2012, May). Exploring game design for cybersecurity training. In 2012 IEEE International Conference on Cyber Technology in Automation, Control, and Intelligent Systems (CYBER) (pp. 256-262). IEEE.

Rahman, N., Sairi, I., Zizi, N., & Khalid, F. (2020). The importance of cybersecurity education in school. International Journal of Information and Education Technology, 10(5), 378-382.http://www.ijiet.org/vol10/1393-JR419.pdf

Rebahi, Y., Hohberg, S., Shi, L., Parreira, B. M., Kourtis, A., Comi, P., & Ramos, A. (2015, December). Virtual security appliances: the next generation security. In 2015 International Conference on Communications, Management and Telecommunications (ComManTel) (pp. 103-110). IEEE.

Zheng, K., Albert, L. A., Luedtke, J. R., & Towle, E. (2019). A budgeted maximum multiple coverage model for cybersecurity planning and management. IISE Transactions, 51(12), 1303-1317.

BSBSUS511 Develop workplace policies and procedures for sustainability

Table of Contents

Task-1

Case Study: Tata Steel

Sustainability, thus according to Tata Steel, is “a long-term and integrated approach to business development, environmental stewardship, with social utility.” Sustainability refers to the issues of guaranteeing certain subsequent generations may experience the same lives as new generations. These, ofthe course, necessitate a long-term approach to managing the company’s financial, ecological, overall social implications. A corporation’s pledge to honourable behavior is often manifested in its commercial social responsibility (CSR) policy. Develop Workplace Policies BSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Companies are now calculated not just on their power to sell items/solutions, as well as on when people provide things as well as how their affect people and the planet.

Tata Steel’s sustainability policy says it “in effort to be a little more responsible as well as to satisfy the demand of its customers, we would manage business operations within relation to financial growth, civic conscience, including climate change inside an inclusive approach.Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. ” Many existing laws support sustainability activities in the region of laws with good norms. Anti-pollution legislation, for example, sets severe limitations on Emissions of co2.

Tata Steel, as any firm, must comply without each of these rules, except for its strong standards of ethics, it strives to go beyond what is needed by law, contributing positively where feasible. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Tata Steel could address the necessary environmental challenges and, in addition, delight most of its major sponsors, thanks a lotto its CSR policy. This one is outstanding for such ecosystem, and Tata Steel members, for said regions where the business works, and for shoppers, and thus for profitability. Tata Steel could perform more efficiently and save ready money by maintaining resources as well as trash. 2. Describe whether a sustainability study is premised here on the scenario(Özcan, et al., 2018).

Acting appropriately is also advantageous to the business’s standing. This enriches Tata Steel’s standing as a biologically mindful but also a fair corporation, resultant in certain community opinion in such a world of global competition. Tata Steel further moregenerates as well as distributes products to enhance lengthy sustainability while simultaneously increasing profit margins.Steel is indeed a one-of-a-kind substance in that it is reusable, tailored to specific steel rather than a substandard product.

Tata Steel incorporates sustainability standards into every aspect of its business. Although sustainability encompasses almost as much as CO2, among their most significant concerns includes reducing CO2 emissions, which might contribute to global climate change (Feta, et al., 2018).

Tata Steel has continued to devote money and time toward the five major areas that drive its climate switch tactics. Start reducing emission levels; buy shares throughout lengthy innovative technology to produce low-carbon metals; innovate which produce lower Carbon dioxide emissions throughout the life cycle; engage this same current staff throughout this struggle; or rather lead by example inside this worldwide steel production are indeed the top priorities.

Although Tata Steel is taking a satisfactory method to one’s pursuits, it’s indeed critical important appropriate assessments be put together by its clients including finished of its steel. This implies contemplating a broad variety of naturally friendly, cultural, and political circumstances, adding together to CO2 emissions (Saxena, et al., 2020).

Life-cycle assessments (LCA) determine a company’s truthful ecological consequences above its entire lifespan. Researchers consider the environmental effect of producing a product, utilizing it, and eventually discarding it. Tata Steel can demonstrate using LCA because steel would be the most eco-responsible technology choice for far too several circumstances. In a study to discover the investment properties mixes of equipment and components that achieve low as well as zero-carbon structures, LCA has been used. Low-carbon technology, such as solar panels, may be used to produce every one of the energies needed for zero-carbon homes(Özcan, et al., 2018).

They’re also made from environmentally friendly materials. The variations produced by employing different version for constructing spaces was a crucial aspect of such research. It was discovered found, although the components inside a wood and cement framed structure were demolished being deposited in landfills at the time of termination, a frame structure may be repurposed into new steel. As a result, the tower’s carbon footprint is reduced. This same study’s findings provide the additional designer of proper direction on how to finest generate viable structures, low-carbon, or zero-carbon.

Sustainable business methods are frequently the greatest alternatives for such a firm. Assuming charge towards sustainability has become especially critical when a strong brand has become more vital and much more organizations embrace moral stances, to also secure brand as well as to meet the expectations of a range of sources.

Taking responsibility towards sustainability has several advantages, including a solid reputation, and results in increased consumer loyalty. Companies could also realize the gains in terms of sustainability, with fewer natural resources, very little power, and far more recycling. Earnings and customer trust were affected by these other factors(Feta, et al., 2018).

Achieving differentiation

Another approach for Tata Steel to differentiate itself from the rivals being unable to advocate such a favourable posture is to assume responsibility towards ecology. Taking such healthy and responsible practices also allows the organizationto better utilize existing influence as well as urge everybody else to achieve a sustainable choice. This may aid in the promotion of its items.

Employees gain too though, although people were more driven to work for companies that individuals believe are ‘doing the correct thing,’ such as collaborating with increased regulation to meet sustainability objectives(Saxena, et al., 2020).

Task2

Review and Analyses a Sustainability Policy

A Sustainability Policy is a ‘Statement of Intent which is employed effectively remain committed to increasing ecological sustainability throughout term both employees and consumers.

Students will indeed be asked to review and analyze an example environmental policy inside this evaluation. Fujitsu Australia, a prominent supplier of commercial, telecommunications, integrated contact centres, as well as the third biggest ICT company in Australia and New Zealand, is among the example policy utilized. Those certain policies may well be provided by their educator during the assessment (De Matteis, et al., 2021).

Spotless Group Holdings Limited

Purpose and scope of the policy

Such strategy represents a component of Spotless’ strategy for achieving the firm’s environmental targets. This policy was implemented to enable workers, vendors, and subcontractors to know their roles in assisting Spotless with achieving steady growth in its sustainability practices and also giving information to these other partners as needed. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress.

Key stakeholders identified in the policy document

Workers of Spotless Group Holdings Limited (Spotless) are subject to such a guideline. This Group policy replaces existing prior social and environmental guidelines through their totality.

Relevant legislation and standards covered in the policy document

1) Including of Code of Conduct

2) The act Environment protection and Biodiversity Conservation Act 1999.

3) National Environment Protection Council Act 1994.

4) Human Right Act

Sustainability goals and expected outcomes

Spotless’ renewable energy goal would provide a safe work environment for employees, acknowledge the workforce, to incorporating environmentally friendly practices as designers produce company experience for patients, encourage partnerships with suppliers and affected councils, as well as provide outstanding returns to shareholders. Spotless is dedicated to consistently enhancing its resource efficiency while adhering to all legal requirements(De Matteis, et al., 2021).

Mechanisms for realizing sustainability goals including roles of key stakeholders

Its Sustainability at Spotless Programme, consisting consist of three essential aspects, would help Spotless achieve its environmental targets:

First and foremost, ensure your security.

Individuals

Environment Protection

Purchasing in a Sustainable Way

A neighbourhood

Internal Control is a term used to describe how a company is run.

Spotless would create and implement targets, objectives, KPI, and strategies with each core part by just this Group policy. Our Sustainability at Spotless Program was coordinated by Group Corporate Distribution and Promotion, as well as its execution is ensured by such a Group policy(Elshall, et al., 2020).

Factors that drive company’s sustainability strategy

Using educated but also impartial judgment call procedures that incorporate our objectives, Spotless takes a comprehensive but also the lengthy perspective of sustainability (Cerchione& Bansal, 2020).

Training includes everything from developing a corporate strategy to carrying out day-to-day operations. Becoming environmentally friendly has an impact on how Spotless:

Develops and implements customer experience strategies
Hires people and is responsible for its health.
Purchases products
Interacts with the local community
Takes care of our surroundings.

The link towards the other policies

1) Compliance of Policy

2) group Procurement of Policy

3) Human Rights Policy

4) Code of Conduct

Task 3

Develop and Present a Sustainability Policy

Organization summary and business activities

Coles Supermarkets Australia Pty Ltd, doing business as Coles, is just an Australian grocery, retailing, including digital services chain based in Melbourne as well as controlled with Wesfarmers.

Coles, which was established with George Coles near Collingwood, Melbourne, around 1914, presently operates and controls 801 stores across Australia, as well as some that have been relaunched as BI-LO Supermarkets. Coles employs approximately 100,000 people which, alongside competitor Woolworths, controls upwards of 80% of both the Australian market.

Sustainability important

It is critically important companies continue looking for new methods to safeguard the environment and engage in important natural initiatives including collaborations throughout order to lessen the overall ecological footprint. We’re concentrating on composting with reuse, which we’re doing through improving supply chain inefficiencies, searching for ways to save money but also reduce greenhouse gas emissions, and adopting sustainable products(Cerchione& Bansal, 2020).

Specific business area

Greenhouse gas emissions

Despite expanding our retail operations, we significantly reduced their carbon pollution in the last 5 years as a result of a variety of electricity efforts and a focus on reducing refrigerant carbon pollution (Elshall, et al., 2020).

They were undertaking a refrigeration pipe replacement system, repairing old equipment, and moving to lower global warming potential (GWP) chlorofluorocarbons for minimizing refrigeration carbon emissions.

Waste management and recycling

Around 70% of our total trash was repurposed, comprising major primary waste sources of the newspaper, foodstuff, especially plastic.

Food waste is redirected to a variety of channels, such as meal rescues, agricultural usage, power production, composting, and landfilling (Ahlström, 2019).

Key sustainability principles

-At Coles, we believe that when you are doing nice deeds, miracles happen. There have been several fantastic things for others to be pleased like that throughout the decades, and as humans think about the future, there will be several more. If you look carefully, you’ll be shown that nice situations occur at Coles daily. Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. We consider their responsibility to manage their environmental and sustainability consequences very seriously here at Coles. They further recognize that business clients, vendors, and teammates value this attention.

Policy goals and objectives

Partnership with Australian suppliers as well as suppliers

– Collaboration and support of the people

– Financial contribution

– The quality as well as the quality of the food

– Ethical as well as socially sustainable procurement

– Lessening our impact on the environment

– Diversity but also career advancement – Health and safety

Scope of the policy

This Policy commits us both to aiming forward into aluminum cans goods Coles Brand items, fresh fruit, including meat that could be reused in nationwide collection networks either through Coles’ in-store recyclables. This also emphasizes the significance of searching for ways to improve overall reusable materials of Coles Brand everyday products, as well as enhancing recyclable messages to consumers upon the package(Winquist, et al., 2019).

Key stakeholders and their roles

1) Consumer: They have bought the products and services of the organizations and also they need to provide a proper review of the products.

2) Suppliers or vendors: They have provided good quality raw materials to the organization and as per that organization creating a product.

3) Staff: we have had 205,001 employees since around July 2015. Throughout the Group, we strive to foster an open society that appreciates employee participation and welcomes candid input from staff(Ahlström, 2019).

4) Media: Such involves conducting news conferences in conjunction with key events and, using their business consultative committee, dealing with journalist queries and comments.

Relevant Laws and Standards

1) OHS implications policy

2) Health and Management policy for management

Upon beginning contract work, each contractual business will produce but also deliver to the Coles Groups Contract/Project Director its Health and Safety Management Plan outlining how the contracted effort would be conducted safely. For such accompanying high-risk agreements and initiatives, a Safety Management Plan will be created:

All agreements deemed “high risk” by regulation

All infrastructure projects (residential development and renovation)

Contracts including manual labour with an estimated worth of $250,000 or more

Long-term contractual provisions strenuous labour with only an average worth of twelve months upwards (Tilt, et al., 2020).

Industry best practice

All Coles Brand Genuine Products Manufacturers, and any new Coles Brand Vendors including current Coles Brands Distributors with something like a Change of Coverage (where the new model or package varieties were launched), must be verified against Coles Food Manufacturing Supplier Requirements (CFMSR). Develop Workplace PoliciesBSBSUS511 Develop Workplace Policies efficiently. Policies and procedures save time and stress. Coles’ particular set of factors, called CFMSR, is inspected through company staff. Coles’ objectives including market proper procedure for producing safe, ethical, fully compliant items on service of Coles are stated clearly within standards. Coles Products Technologists would approach providers who are needed must just become approved against CFMSR (Raut, et al., 2019).

Expected outcomes

Whenever feasible, they would gather to help goods in the development of new Coles Brand products, and where it is not feasible, they would recycle items and substances. Such a strategy pushes manufacturers to adopt more sustainable methods while also assisting people who rely upon that recycling livelihoods depend. Wherever sustainable items are featured in various food and beverage products, they would be labelled as such. So rather than recycling, our strategy compels us to track items individually (Winquist, et al., 2019).

Methods for implementation

Alternative materials, in their opinion, should be provided to workers. Natural decomposition is possible. The best strategy is to decrease expenses and time. goods to lessen that hazardous as well as poisonous compounds released into the environment there at plant So build a long-term company that benefits a great number of people(Raut, et al., 2019).

Presenting the policy

Manager: Good morning

Supervisor: Good morning, sir

Manager:Sir, we have created the sustainability policy

Supervisor: That’s great, what is included in the policy?

Manager:

Supervisor: That’s great.

Manager: What’s your review sustainability policy?

Supervisor: This policy is good and essential for organizations and this type of policy helps organizations to grow I have seen everything regarding the same in this policy.

Manager: Thank you, sir

Task 4

Develop Implementation Strategies

Promotional activities

They are dedicated to fostering public engagement and developing mechanisms that enable members of the public to engage therein development of our policies and the performance of our activities. This same Electoral Commission released a public pledge throughout September 2015 and co-created an NSW Charter to Participation. We issued Towards an NSW Carta för Public Engagement as part of this process, which outlines that 20min very initial part of IPC’s efforts to advance active participation within agency (but ministry) government creation, as well as the performance of center charity, applied. The report also outlines now next actions we will take, in conjunction between NSW agencies as well as the NSW community, to promote more public engagement in serious forms under GIPA Act.

Raising awareness among stakeholders

They are dedicated to fostering community input including developing mechanisms that enable members of the public to engage in the development of our policies and the performance of our activities.

This same Information Commissioner released a formal pledge during September 2015 that would collaborate on even an NSW Charter to Political Engagement. Having issued Towards an NSW Blueprint for Government Relations as part of that effort, which outlines the first step of the IPC’s efforts to advance community input through government (not minister) decision creation as well as the performance of role and responsibility. This study also discusses the next actions we would take, including conjunction between NSW agencies as well as the NSW communities, to promote more public engagement in formal contexts underneath the GIPA Act (Tilt, et al., 2020).

Training staff in sustainability principles and techniques

Training might be considered as that of an afterthought and only then if required. The good news is that learning is also a must and should always be considered. However, most businesses don’t know the implications of failing to teach their employees. It can sometimes be the responsibility of the training institute, which does not consistently highlight or promote the importance of training during downturns. They must also have an optimistic outlook. So, what were the topics which underpin exceptional consumer services withinthe case of consumer service? Look at the foundational principles:

Organize your time.

Solving Issues

Communications Capabilities

Techniques for Making Calls

Teamwork

Internally customer service, as well as many fundamentals

Develop a comprehensive document that covers;

Purpose

To safeguard the environment.

-For putting money into serious ecological initiatives but also forming collaborations to lessen their environmental impact.

They are concentrating our efforts on trash management as well as recycling.

Recycling and integrating eco-friendly packaging, along with enhancing inefficiencies throughout their distribution network, searching for effective energy conservation but also decreasing greenhouse gas emissions(Ibekwe, et al., 2020).

Strategies for minimizing resource use

Waste management but also recycling

Around 70% of our total trash gets recovered, encompassing with us primary waste drivers of paper, foodstuff, and plastics.

Food waste is redirected to a variety of channels, include meal rescue, agricultural usage, energy generation, composting, and disposal.

RED cycle is a recycling program for soft plastics.

Consumers may return plastic bags and just a large array of much additional softer plastic packaging that can also be returned throughout many domestic kerbside recycling facilities at Coles, which is Australia’s largest store chain softer recyclers program of its kind.

Strategies for reducing toxic material and hazardous chemical use

Coles spent more than $15 million on energy-saving measures in FY 2017, resulting in over 1,000 installations. Refrigerator, illumination, as well as air conditioning, absorb approximately amount of energy needed within shops. Ten stores have solar panels installed, while 17 more are under the building with 3 more will be added by the end of FY18.

Benefits of employing life cycle management approaches

Designing for sustainability is indeed a holistic but adaptable strategy to company management that is based on life cycle concepts. A hamburger from any fast-food chain is indeed an example of an entire lifecycle. Sustainable harvesting of both the grain, veggies, and meat used as burger ingredients has economical, societal, and ecological effects.

Communication plan for involving all stakeholders in the implementation process

They engage with their customers on such a frequent basis and are free to learn about their objectives or that they could evolve. We’d want to hear from you about our performance indicators and monitoring.

Wesfarmers analyses the objectives of either a wider range of clients on either an organizational level inside several different ways, based on the current or future effect from their company upon respective interest. For additional information about how they interact with certain different stakeholders, see the sections below (Fernandez, et al., 2019).

The following concerns were recognized as areas of interest by responders and are covered in this report:

Your overall financial effect

Our coal-related investments

Resilient to Climate Change

Manufacturer partnerships

Keeping food grade

Behaviour’s sourcing

Procedures for implementing policy initiatives

Consultation is the first step.

Step 2: Customize the policy for their company’s needs.

Step 3: Identify responsibilities – be explicit! …

Step 4: Make the legislation as practical as possible.

Step 5: Make the systems and procedure well known.

Step 6: Ensure that all staff is well-versed in company guidelines and standards.

Measures

This is critical because how will you determine when a certain objective has already been met? Includes the information metrics are included in key metrics for use as a managed service. Using an array and scorecard made up of severalmetrics is an option. But one technique is the Key To delivering, which evaluates a business, as well as its activities,from various quadrants: consumer, staff, procedure, and financial.

Key responsibilities

In April 2015, Coles announced its $50 million Nurture Program to support companies adapt and flourish. But since, we’ve given over $12 million in aid or interest-free loans to 27 different companies to assist them to create economic goods, technology, and methods. This Coles Nurtur Initiative will assist Australian manufacturers with innovative big ideas, from Australia’s first quinoa processing center through chickpeas tofu, indigenous ginger, even Australia’s first shrimp growing innovation(Fernandez, et al., 2019).

Processes to collect

Those difficulties of establishing ‘Tell Coles’ were numerous and frequently unparalleled. To deliver, a completely new set of web-based technologies had to be created, which together provided a unique and civilization capacity. This involved creating a mobile-friendly poll framework, link given dashboards analytics that matched overall operating leadership structure, automated reply pushes data, using dynamic phrase cloud hosting when analyzing wide consumer comments.

Plan for continuous improvement using Deming’s PDCA cycle

The PDCA Cycle, also known as both activities with respect tool, necessitates dedication and “constant dialogues as many participants are feasible.”

Plan = -to safeguard the ecosystem; -to engage in significant environmental initiatives and collaborations to lessen our effects on the environment (Ibekwe, et al., 2020).

We are concentrating our efforts on trash management as well as recovery.

Do = We need to develop ways for reducing use. The do step permits the preceding step’s strategy to be put into action. Small adjustments are often tried, and information is acquired to determine their effectiveness.

Compare old and new data. Check = Monitor, appraise and analyze change. Both facts and outcomes obtained even during the do phase were analyzed during the analysis stage.

Act = Refine and reintroduce tactics towards progress. If indeed the verify stage reveals whether perhaps the planning phase, which was executed in of do phase, is an increase over the past norm (base rate), that will become the new benchmark (standard measure) into how the organisation must behave with in future.

References

Ahlström, H. (2019). Policy hotspots for sustainability: Changes in the EU regulation of sustainable business and finance. Sustainability, 11(2), 499.

Cerchione, R., & Bansal, H. (2020). Measuring the impact of sustainability policy and practices in the tourism and hospitality industry. Business Strategy and the Environment, 29(3), 1109-1126.

De Matteis, F., Preite, D., Striani, F., &Borgonovi, E. (2021). Cities’ role in environmental sustainability policy: the Italian experience. Cities, 111, 102991.

Elshall, A. S., Arik, A. D., El-Kadi, A. I., Pierce, S., Ye, M., Burnett, K. M., … & Chun, G. (2020). Groundwater sustainability: A review of the interactions between science and policy. Environmental Research Letters, 15(9), 093004.

Fernandez, M. E., Ten Hoor, G. A., Van Lieshout, S., Rodriguez, S. A., Beidas, R. S., Parcel, G., … &Kok, G. (2019). Implementation mapping: using intervention mapping to develop implementation strategies. Frontiers in public health, 7, 158.

Feta, A., van Den Broek, M., Crijns-Graus, W., &Jägers, G. (2018). Technical demand response potentials of the integrated steelmaking site of Tata Steel in IJmuiden. Energy Efficiency, 11(5), 1211-1225.

Ibekwe, L. N., Walker, T. J., Ebunlomo, E., Ricks, K. B., Prasad, S., Savas, L. S., & Fernandez, M. E. (2020). Using Implementation Mapping to Develop Implementation Strategies for the Delivery of a Cancer Prevention and Control Phone Navigation Program: A Collaboration With 2-1-1. Health promotion practice, 1524839920957979.

Özcan, G. B., Mondragon, A. E. C., &Harindranath, G. (2018). Strategic entry and operational integration of emerging market firms: The case of Cemex, Beko and Tata Steel in the UK. Journal of Business Research, 93, 242-254.

Raut, R. D., Mangla, S. K., Narwane, V. S., Gardas, B. B., Priyadarshinee, P., &Narkhede, B. E. (2019). Linking big data analytics and operational sustainability practices for sustainable business management. Journal of cleaner production, 224, 10-24.

Saxena, S., Lourdunathan, F., Stalin, G. A., & Ch, R. (2020). AN EMPIRICAL STUDY-THE IMPACT OF CORONAVIRUS OUTBREAK ON MERGERS AND ACQUISITION ON FINANCIAL PERFORMANCE: A SPECIAL REFERENCE TO TATA STEEL AND CORUS. PalArch’s Journal of Archaeology of Egypt/Egyptology, 17(7), 7476-7485.

Tilt, C. A., Qian, W., Kuruppu, S., & Dissanayake, D. (2020). The state of business sustainability reporting in sub-Saharan Africa: an agenda for policy and practice. Sustainability Accounting, Management and Policy Journal.

Winquist, E., Rikkonen, P., Pyysiäinen, J., &Varho, V. (2019). Is biogas energy or a sustainability product?-Business Opportunities in the Finnish biogas branch. Journal of cleaner production, 233, 1344-1354.

BSBMGT516 Continuous Improvement

Contents

Assessment 1

A ) short report

According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

The importance of the sustainability policy will be described in the organization if the company gets the positive result in their working policy and they will this helps the organization to get the continuous improvement in their organization (Joung, et al., 2018). The motive behind the organization to get the continuous improvement in the company is the reason of the changes will be done in the company this means they implement the new policy in the company for their organization better future and the innovative ideas. If the company implements the sustainability policy in the organization for a period and after the period over company gets the positive feedback from the market this describes their policy settlement and implementation will be done in the right direction. As the organization, Woolworth implements the sustainability policy for the year 2025 and they want to increase their sales range and implement the three new pillars of the workshops of their brand in the market to increase the customer range of the company (Joung, et al.,2018). The company getting positive feedback and there is an increment in their sales this describes the importance of the sustainability policy in the organization and the continuous improvement of the organization in the market.

B ) Coaching

As the organization wants to implement the new working policy in the organization to improve the working environment and change the working style of the organization. This will help the company to get better and more attractive deals and this will make the names of the company in the market that will improve and develop more customers engage with the company. The Woolworth organization has to first implement the plan and after that, they have to divide it into the team and the team members, and then they have to give check their working report and the working policy of the company after a period (McLean, et al.,2017). If the organization manager gets positive feedback then this describes the sustainability policy development is done in the company is better for the organization. If the company receives negative feedback then they have to change the working policy according to the company demand the lack points of the company after modifying them and the team leader has to provide the coaching to their team members according to their working report. The coaching session will be done for a week after the sustainability policy announcement in the organization (McLean, et al.,2017).

C ) Mentoring

A team leader mentoring is an important thing in the organization because this makes an impact on the team members to motivate them and give their best in the organization. During the session of the sustainability policy development in the organization, this is the duty of the company to take out the best result and better quality of the works from their employees. In this session mentoring helps the company to get better and positive results from the organization and their subordinates. This has been very clear that the company members and the team members need monitoring for their work and polishing of their work skills (Singh, 2015).

Assessment 2

A) Continuous improvement : According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Woolworth is an organization that has already established a space in the market and they gain a lot of amount of popularity and the customers will already know about their organization. As the organization introduces their sustainability plan because they want to create a message for the environment and in favor of the society and it wants to spread a message for the plants and the animal to make an impact on the society and gain more attention in the market or the international market. As the motive of their sustainability policy is to give and present a better tomorrow and match with the needs of the people and the customer demand to get more sales as the organization is going to represent their product into 100% of the green sustainability (Shen, 2018).

Woolworth is the organization that produces the nature and introduces the various types of technology in their organization to reduce the wastage of time and present the better quality of the products in the market to maintain their regular customer contingency and gain more and more new customers for their companies better improvement in the market. As the organization is running different types of projects in their organization but their project is related to the nature and the infrastructure of the goods and better quality of the products. Woolworth is an organization that has a variety of products and their delivers available in the company or the market these varieties will attract the customers towards their companies and better improvement in the organization. There are the products that are divided into their preferences and their storing quality or their expiry dates that play an important role in the market. As the organization manufactures dairy products so these products have a limited stage of availability because these products have the chance of getting expired and this makes an impact on the company image negatively (Shen, 2018). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Woolworth is an organization that interacts with their customer’s needs and provides them with better quality products also, they are increasing their delivery timings for the better and the innovates opportunities in the organization. These are the trends that increase the company and development the organization into industry areas as they operate the business policy in the organization. As the organization requires continuous improvement in the market and the company they have to implement new types of working policies and improve the working environment of the organization to get better and more innovative results from the organization (Singh, 2015). As the company has to give their best in the market they have to makes the policy and provide the training to the company employees for the positive and the good level of the feedback. A continuous level of improvement in the organization develops the various types of working policy in the market and thus maintain the fluctuation in the company that is related to the work and this is better for the organization employees because this helps in reducing their stress.

B) Continuous improvement policy

E-OfficeWorx

Continuous Improvement Policy

Purpose

According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

The importance of the continuous improvement policy in the organization is to maintain the rotation of the work in the company and the member of the organization can get the opportunity to learn differently and the various types of skills and styles. Also, the techniques for the better and the innovative development of the organization. this is the purpose of the continuous improvement policy in the organization (Omotayo, et al., 2019).

Scope

The scope of the organization is to get better and the positive feedback of the company from the market to make sure the organization getting better and the service provided by the organization in the market is getting better for the organization. the organization wants to reach a high level in the market to get better and innovative ideas from their subordinates and this is the company developing the continuous improvement policy in the organization. as the reason behind this, they make sure that their company provides a better amount of the services to their employees.

Continuous improvement principles

The principles that are followed by the organization for the continuous improvement in the organization are they have to follow the trend.

Adopt the trend and run the organization with that.

Develop the different types of skills and generate the skills in the working policy.

Also, give birth to innovation these are the principles in the continuous improvement policy.

Continuous improvement model and implementation

Every organization have their role and model and based on their working quality they implement their working policy plan in the organization because they are inspired by them. Before the organization develops the new working policy in the organization to make continuous improvement in the organization so they set their model and after that, they do another process.

Tools to support the continuous improvement process

during this working session as the organization has to support the conscious improvement policy, they have to examine the previous working process documents of the team members and the subordinates, and based on these they have to put new tools and techniques in the organization.

Strategies for encouraging staff to participate in continuous improvement decision-making.

As the manager of the organization and the Woolworth organization that is work on the international level and have the different kinds of working varieties and the policy and they have to deal with a large amount of the customers and handle the problems and the other situation in the company. they have to build the strategies based on the customer demand and the working policy requirement in the organization.

Processes for communicating the continuous improvement processes and outcomes

The organization has to make the plan based on the previous record and then they have to give the presentation to the organization stakeholders to get their point of view on the company policy and after their approval, they discuss the better and positive outcomes from the plan before accepting the policy in the organization.

Responsibilities

The organization manager of all the departments and the stakeholders of the company and the other members of the organization have the responsibility to implement the continuous policy in the organization.

D) research notes

E-OfficeWorx Continuous Improvement

Research notes

Benefits of continuous improvement

The benefits of the continuous level of improvement in the organization are to get the positive and improve the working skills of the organization members and the team members of the company. the organization reaches the level of achievement as they have developed the new working policy and make a better and more innovative environment in the organization (Omotayo, et al., 2019). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Continuous improvement models

The continuous improvement models in the company are the rules and the new plan implementation in the organization and the models will be set by the expert of the organization and the stakeholders of the company.

Building in continuous improvement

The building of the continuous improvement in the organization is an important element and they have to establish and develop the new working policy in the organization. According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Continuous improvement tools

The organization data research and the report analysis of the company will be used as tools for the continuous improvement of the organization. these tools are used to help the expert and the market analysis team to make an important research plan for the organization.

Strategies for encouraging staff to participate in continuous improvement decision-making.

Strategies are very important in the organization to encourage the staff and motivate them to participate in the continuous improvement decision-making. The strategies that are developed in the organization can be done and developed based on the employee’s performance and their staff members’ quality (Gnewuch, et al., 2017).

Processes for communicating the continuous improvement processes and outcomes

The communicating process and the improvement procedures and the communication in the organization are very important because they have to discuss the outcomes of the company and the implementation of the plan. Their motive is to analyze the better outcomes from communicating with the expert of the organization (Gnewuch, et al., 2017).

Ways of collecting feedback to inform continuous improvement

The feedback is very important in the organization as they take the feedback from the team manager and the manager of all the departments in the details to make sure they attend the organization. based on the survey on the feedback they will develop the new working policy of the organization.

Ongoing mentoring and coaching processes can be used to ensure that staff can implement and support continuous improvement processes.

The mentoring and the providing the better level of coaching to the and the staff will be implementing the new process and monitor them for the better and the innovative ideas in the company. According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

Strategies for ensuring continuous improvement in sustainability.

Strategies that are developed by the organization are based on the company the strategies develop according to the company requirements and these strategies help the company to improve the sustainability policy in the organization (Galli, 2018). According to ASQ, (BSBMGT516) Continuous improvement is an ongoing effort to improve products, services or processes.

A discussion of strategies for knowledge management and suitable strategies for use at E-Officeworx,

The strategies and the knowledge is required is to manage the new working policy and it is suitable for the company better and these suitable strategies are used in the E-office work, and this makes the better working environment (Galli, 2018).

Ideas for improving customer service.

The ideas that are used in improving the customer service in the organization. Woolworth will take the feedback from their customers on the regular basis to find out the company policy and the development of the company policy. this feedback and analysis of them help the organization to improve the customer services of the organization (Cohen- et al., 2016).

Assessment 3

A ) Roleplay

Organization manager – continuous improvement is very important in the organization and this is the reason we have to implement the new working policy in the company after every six months to get better and positive results from the organization.

Trainer – as I am the trainer of the new employees and the old employees and I have to train you all on the new working policy and make you comfortable in the organization. This is very important to learn the trick and the techniques for the company’s better and future development of the organization.

Organization manager – as I am the manager of the Woolworth company that is famous in the market for their better service and the quality of the goods and the other services in the market. As a member of the organization, this is our duty to make things possible in reality for the company’s better and more important development.

Employee – how can be a sustainability policy can develop the changes in the organization and their working policy please explain.

Trainer – as the employee of the company the importance of sustainability will be described at the end of the result because if you want to see the result of the policy development you have to examine the working policy of the organization and their efforts describe the policy importance in the company.

B) Formal training

According to the age gap between the old employees and the new employees in the organization their also, one thing that divides them into two groups, and that is the skills of the employees. As the new candidates have learned different types of things and the various skills they know which help them to get a better and higher level of the position in the organization. This is the importance of skill quality in the organization (Cohen- et al., 2016).

C) PowerPoint

References

Cohen-Vogel, L., Cannata, M., Rutledge, S. A., & Socol, A. R. (2016). A model of continuous improvement in high schools: A process for research, innovation design, implementation, and scale. Teachers College Record, 118(13), 1-26.

Galli, B. J. (2018). Importance and Impact of Culture and People in Continuous Improvement. International Journal of Sociotechnology and Knowledge Development (IJSKD), 10(4), 13-44.

Gnewuch, U., Morana, S., & Maedche, A. (2017, December). Towards Designing Cooperative and Social Conversational Agents for Customer Service. In ICIS.

Joung, J., Jung, K., Ko, S., & Kim, K. (2018). Customer complaints analysis using text mining and outcome-driven innovation method for market-oriented product development. Sustainability, 11(1), 40.

McLean, R. S., Antony, J., & Dahlgaard, J. J. (2017). Failure of continuous improvement initiatives in manufacturing environments: a systematic review of the evidence. Total Quality Management & Business Excellence, 28(3-4), 219-237.

Omotayo, T. S., Boateng, P., Osobajo, O., Oke, A., & Obi, L. I. (2019). Systems thinking and CMM for continuous improvement in the construction industry. International journal of productivity and performance management.

Shen, J., & Tang, C. (2018). How does training improve customer service quality? The roles of transfer of training and job satisfaction. European management journal, 36(6), 708-716.

Singh, J., & Singh, H. (2015). Continuous improvement philosophy–literature review and directions. Benchmarking: An International Journal.

BSBMKG609 Develop a Marketing Plan

Task 1

Business Name: Red rooster

Prepared by:

Student ID:

Date:12^th March 20222

The marketing plan of the red rooster

Main address: https://en.wikipedia.org/wiki/Chatswood,_New_South_Wales Australia

ABN:[ABN] ABN51008754096

ACN:[ACN] ACN 008 754 096

[Red Rooster] Marketing Plan Prepared: 12^th march 2022]

Marketing Plan Summary p.

The Business

The Future

TheMarket

The Finances

The Business………………………………………………………………………………………………………………. p.

Business overview

S.W.O.T. analysis

S.W.O.T.activity sheet

Products/services

Sales/marketing personnel

The Future………………………………………………………………………………………………………………… p.

Vision statement

Mission statement

Goals/objectives

TheMarket………………………………………………………………………………………………………………… p.

Unique selling position

Your customers/clients

Your comp etitors

Marketresearch

Markettar gets

Environmental/industry analysis

Marketing strategy

Advertising & sales

The Finances………………………………………………………………………………………………………………. p.

Price

Expected sales

Marketing budget

Monitoring/measurement activities

Supporting documentation……………………………………………………………………………………………. p.

Glossary…………………………………………………………………………………………………………………….. p.

Marketing Plan Summary

For the Red rooster company, the marketing plan has been developed. It is a document that lays out the efforts of marketing for the business in an upcoming time, it is generally a year. The marketing plan of the Red rooster outlines the various marketing strategies, advertising activities, promotional activities which are planned for the particular period. In the marketing plan, the SWOT analysis of the Red rooster is done in which some of the weaknesses and strengths of the red rooster are identified. Strategies are set for one year. Product and services have been developed to increase the sales of the Red rooster and the budget has been allocated for the particular task.

The roles and responsibilities are also analyzed in the marketing plan. Key customers and competitors are identified. Various strategies have also been developed to compete with the competitors. The Red rooster will do print media advertising and online advertising. The Sales strategy which will be used by the red rooster is the SPIN selling technique. The target market of the company is also analyzed. And to whom the services will be provided the most has been also analyzed. To the customers of Australia, the company is providing its services. The target market of the red rooster is divided into three segments. This segment is individual sit-down, individual takeaway, and groups (Bui, 2020).

The Business

Business Name: Red rooster

Business structure: Company

ABN: ABN51008754096

ACN: ACN 008 754 096

Business Location: Australia

Date established: 1972

Business owner(s): Founded by Peter Kailis. The current Owner is Marcus Samuelsson

Relevant owner experience: Organisation was established in 1972 and various facilities are provided by the origination in the more than 250+ restaurants in Australia

Products/services: All over Australia, the company provides one of the best quality of food.

The Future

Vision statement:

The vision of Red rooster is to expand business in Asia as well till 2025 and to the individuals provides the heady food services. The slogan of the red rooster is “you can’t get more iconic than RED rooster”

Goals/objectives:

The short-term goals of the red rooster are to increase the revenue by June 2022 to 10%.

And the long-term, goal of the red rooster is to expand its business in most of Australia and its nearby countries (Bui, 2020).

The Market Target market:

To the customers of Australia, the company is providing its services. The target market of the red rooster is divided into three segments. This segment is individual sit-down, individual takeaway, and groups.

Marketing strategy:

With the help of the integrated marketing mix, the organization wants to enter the market. By creating the marketing strategy, it will help to create customer awareness regarding the red rooster value. It represents the target market and works towards maintaining and developing the referrals and customers’ loyalty (Ferreira, et al., 2021).

The Finances

There is a need for $ 300k. this budget will cover the renovation, lease, equipment, and suppliers for the first 6 months. From the loan, these types of expenses will be covered. 50% loan and 50% of savings.

Per week we are expecting a loss of 500-1000 per month 0-3 months.

At the 0-3 months we are expecting the breakeven point.

Per week we are expecting a profit of up to 250 to 1000 per week.

Per week we are expecting around $ 1000 of profit per year 1 to 2 year.

All the funds will be obtained from the stakeholders and some amount of the fund will be sought from the other sources. The owners of the red rooster invested 200k (Dangnga, et al., 2018).

The Business Business overview

The current business owner of the red rooster is Marcus Samuelsson. It is located in Australia and it has been operating for the last 15 years.

S.W.O.T. analysis

Strengths

Weaknesses

1) In the organization new technologies or advanced technologies are used.

2) In Australia the red roosters cover 350+ restaurants.

3) To the customers the good quality of the food is provided.

4) The location at which business is established is the high traffic location.

1) Some branches of the red roosters are having a high rental cost.

2) The organization isn’t able to follow all the rules and laws of the organization.

3) Marketing of the organization is not enough (Ritonga, et al., 2018).

Opportunities

Threats

1) Building the loyalty of the customers

2) Build awareness of the brand

3) To become the trendsetter

5) Change the market

6) Scope of expanding the business in other countries.

7) By adopting the new technologies new methods are also coming (Goncharova, et al., 2019).

1) The business is having the threat of cash flows.

2) Employees are not good enough.

3) Unreliable suppliers.

4) Changing demand of the customers

5) Changes in the laws and regulations

S.W.O.T. activity sheet

S.W.O.T weakness/ threat	Activity to address weakness/threat	Activity completion date
1) Some branches of the red roosters is having a high rental cost	To address the threat there is a need to increase the red rooster’s own location and place.	6 months
2) The organization isn’t able to follow all the rules and laws of the organization.	To address this threat the red rooster will make sure that all the employees must follow all the rules and laws	1 month
3) Marketing of the organization is not enough	To address the threat, the activity which is planned is that there is a need to develop new marketing strategies.	2 month
4) Employees are not good enough.	To address this, threat their activity which is planned is that training will be provided to the current employees. it will help to increase their skills and knowledge.	1 month
5) Changing demand of the customers	The address this threat I activity which will be done is regular customers feedback forms will be filled. It will help to know their taste and their preferences (Figueira, et al., 2021).	1 month

Products/services

Product/Service	Description	Price
Training will be provided to the employees	Training will be provided to the employees to increase their skills and knowledge. it will help to increase employee satisfaction.	$ 1000
New marketing strategies will be developed	New marketing strategies will be developed to increase the organization’s revenue and sales. New Marketing strategies will help to attract new customers.	$ 1000
New places will be found to reduce the rest	To minimize the rent charges, the red rooster will find the cheaper locations and find their place (Buhaerah, et al., 2018).	$ 1000

Market position:

In the market, the services fit in the hospitality industry. The services are in the high end. This compares to the competitors in the quality and the varies as well. In Australia, the value of the company is nice so products like chicken wings and chicken roast are liked by the customers.

Unique selling position:

In the market, the product will succeed because of its quality and based on its nutritional value. Red rooster provides food which is having good nutrition as compared to its competitors.

Anticipated demand:

The anticipated quality of the customers which they purchase likely is 5 kg chicken roost. The individual customers buy the services every month whereas customers in groups visit the restaurants every 2 months.

Pricing strategy:

The red roosters use the cots pricing strategy as this strategy provides more profit to the organization as compared to other pricing strategies.

Value to customer:

The customers view our products as the good quality and good nutrition of food/ our customers also like the taste of the dishes as it is different from the red rooster’s competitors.

Growth potential:

In the future anticipated percentage growth of the product and services is a 10% increase in sales.

Sales/marketing personnel

Job Title	Name	Responsibilities
Marketing/ Sales Manager	Mr.Oliver Green	· Business activities are supervised and coordinated by the marketing manager. · Product and services are evaluated. · To create the marketing plan. · To study the political and economic environment (Han, et al., 2020). · To launch new services and products in the market.
Marketing/ Sales executives	Mr. peter smith	· For the organization research and develop the new marketing and sales strategies. · New campaigns and training programs are developed and implemented by the marketing executive.
Marketing/ Sales officer	Mr.Chandler trump	· To generate the leads. · To make sure that sales goals are met. · To prepare monthly and weekly reports timely. · Determine the pricing schedule for promotion and negotiating. · To provide training for the sales employees. · Developing in-depth knowledge about the product and services of the company.

The Future

Vision statement

The vision for Red rooster is to expand business in Asia as well till 2025 and to the individuals provides the heady food services. The slogan of the red rooster is “you can’t get more iconic than a RED rooster. The company is planning to open the newer branches in the newer market. In the three years to increase its profit by 8%.

Mission statement

The vision of the red rooster can be achieved by the improvement its customer’s services and developing new marketing strategies.

Goals/objectives

The short-term goals of the red rooster are to increase the revenue by June 2022 to 10%.
Long term goals of the red rooster are to expand its business in most of Australia and its nearby countries.
To the customer offer good and high quality of food.
At a reasonable price offer the good quality of food.
Within the year to open the new branches of the Red rooster.

Some of the activities which will be undertaken to achieve the set objectives are-

A simple and delicious menu will be offered to the customers.
Recopies will be offered to the customers as per the Australian culture.
Make each customer feel important as they are the only customers to the organisation (Rahmat, et al., 2019).

The Market

Unique selling position

In the market, the product will succeed because of its quality and based on its nutritional value. Red rooster provides food which is having good nutrition as compared to its competitors. The Red rooster is having advantages as compared to competitors in that it is having a unique demographic location. T organization is also having a unique menu it offers a wide range of recipes as per Australian culture.

Your customers/clients

Customer demographics

Our target customers are teenagers & youngsters as they love to eat healthy foods and they are more focused on their fitness. They are located and Australia only (Rahman, et al., 2021).

Key customers

Our key customers are the customers who are going to the gym and who are more focused on their health and fitness. to them we can target our product and services by adding health ierrecopies to the menu and then we can deliver the product as per their orders at their homes as well.

Customer management

We can maintain a good relationship with the customers by drawing regular interactions with the customer. We can also conduct loyalty programs for the customers and ask them to fill out the customer satisfaction form. To keep the customer coming back we can provide some attractive discounts (Ryu, et al., 2019).

Your competitors

To rate against the competitors some of the steps will be followed-

Competitors will be identified.
Information will be gathered about the competitors.
Competitors’ strengths and weaknesses will be analyzed.
Direct communication will be done with the.
Competitive advantages will be identified.

Businesses can improve on what their competitors offer by doing innovation in their products or services (Benzaghta, et al., 2021).

Competitor details

Competitor

Established date

Size

Market share (%)

Value to customers

Strengths

Weaknesses

Mac Donald

April 15, 1955

USD 2107.6 crores

21.2%

Good quality, good taste, and highly trained staff

The organization provides food which is mostly liked by the children’s and they also provide the toys to attract the customers.

They provide both veg and nonveg food.

Unstable timings

KFC

September 24, 1952

USD 27.9 billion

2.82%

Good quality of dishes

for the individual, the company provides budget-friendly offers (Faier, et al., 2018).

The company provides only non-veg food.

Market research

We have gathered the additional data and a questionnaire was conducted. It helped to analyze the market. We have also analyzed the findings (Morgan, et al., 2019).

Market targets

In the coming year, there is need to increase the sales upt0 10%. The annual gross profit will be $ 500 million.

Environmental/industry analysis

The market pictures which have been performed at the result was quite impressive and positive as well. The area is experiencing the growth of population and in the area, there are also some long-term employees. The reason economy is also stable and there is no seasonal variation.

The market size is very wide. In the market, the recent trend which has emerged is an online order and food delivery. We will market the change by developing the new marketing strategy. the external factors which can affect our environment (Kim, H. et al., 2020).

Marketing strategy

The overall marketing strategy is to provide a good quality of food to customers at a reasonable price. To achieve this objective, market research will be conducted and customer feedback will be taken (Chari, et al., 2019).

Marketing activity/milestone

Person responsible

Date of expected completion

Cost ($)

Success indicator

Online advertising

Marketing manager

2 months

$ 2000

Increase in the sales by 5%.

Customers satisfaction form

Marketing manager

2 months

$ 500

To increase the customer’s rate

Advertising & sales

Advertising and promotional strategy

Planned promotion

/advertising type

Promotional strategy

Expected business improvement

Cost ($)

Target date

Print media advertising

This promotion is used as this is one of the most liked activities by the customers. New recipes will be printed every week and it will also attract its customers.

It will increase the customer’s satisfaction and sales will also increase.

$ 1000

4 months

Online advertising

This promotion strategy is used as most of the customers are online.

It will increase the sales of the Red rooster.

$ 300

4 months

Social media strategy

There is a need to do some brand awareness. It will help more and more customers to know about the red rooster services. Blogs will be used to market the red rooster recipes. Timely interaction will be done with the customers (Merzlyakova, et al., 2019).

Sales strategy

The SPIN selling technique was used.

Sales and distribution channels

Channel type	Products/services	Percentage of sales (%)	Distribution strategy
Shopfront	Drink offer and fast food	70%	We have decided to use shopfront channel pipe as it will help to increase the red rooster sales.
Direct mail	Home delivery	80%	We have decided to use this type of channel as customers can utilize their time and they will pick and place your orders easily online.

The Finances

Per week we are expecting a loss of 500-1000 per month 0-3 months.

At the 0-3 months we are expecting the breakeven point.

Per week we are expecting a profit of up to 250 to 1000 per week.

Per week we are expecting around $ 1000 of profit per year 1 to 2 year.

All the funds will be obtained from the stakeholders and some amount of the fund will be sought from the other sources. The owners of the red rooster invested 200k (Dimitrescu, et al., 2018).

Price

For the product, the price is determined by analyzing the customer’s prices. $ 300k was the price that was determined and this price takes into all the cost of accounts. In the costing, the profit margin is also allocated.

Expected sales

They expect sales are $ 500 k. in the recent 3 years we hope to achieve the set figures and there are no seasonal influences.

Marketing budget [YEAR]

Item	Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec
Marketing/promotion
Marketing agency	1000	1000	1000	1000	1000	1000	1000	1000	1000	1000	1000	1000
Radio advertising
Television advertising
Print advertising	2000	2000	2000	2000	2000	2000	2000	2000	2000	2000	2000	2000
Online advertising	300	300	300	300	300	300	300	300	300	300	300	300
Social media
Web search optimisation
Mailouts
Giveaways	300	300	300	300	300	300	300	300	300	300	300	300
Events
Branding & artwork
Merchandising
Publications
Catalogues
More…
Marketing/ promotion total	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600	$3600

Other
Research	100	100	100	100	100	100	100	100	100	100	100	100
Travel	100	100	100	100	100	100	100	100	100	100	100	100
Postage	100	100	100	100	100	100	100	100	100	100	100	100
Administration	100	100	100	100	100	100	100	100	100	100	100	100
Incidentals	100	100	100	100	100	100	100	100	100	100	100	100
More…
Other total	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00

Total	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00	$0.00

Monitoring/measurement activities

Marketing activity

Date of review

Monitoring methods

Review outcomes

Print advertising, online advertising,

6 months

website data was used.

The result was positive and there has been increase in the sales of the company.

Online advertising

6 months

distribution channels were used to monitor the impact (Tarman, et al., 2019).

The result was positive and there has been increasing in the sales of the company.

Supporting documentation

I have attached all the supporting documents with this marketing plan. The attached documents include the following-

· Start-up costing

· Cash flows

· Profit and loss statements

· Balance sheet

Glossary

Australian Business Number (ABN) – a single identifying number used when dealing with other businesses and the Tax Office.

Australian Company Number (ACN) – the number allocated by the Australian Securities and Investments Commission (ASIC) when you register a company under Corporations Law.

Blog –is a shortened word for Weblog (see Weblog).

Channel – a way of delivering something to its destination, whether it is a message to be communicated or a physical product to be delivered.

Contract – a legally enforceable agreement made between two or more parties. A contract may be a verbal contract or a written contract (or may be partly verbal and partly written).

Demographics – the characteristics of a segment of the population, e.g. customers.

Domain name – a name that identifies an organization’s address on the internet, either a website address (the domain name follows the ‘www’) or an email address (the domain name follows the ‘@’ symbol in the email address).

Goods and Services Tax (GST) – a broad-based tax of 10 percent on the sale of most goods and services in Australia.

High-end – usually refers to expensive or high quality products/services.

Market position– referstothepositionanorganization,productorservicehasinthemarket,usually in relation to its competition.

Milestone – a goal or objective with a target date.

Mission statement – is a statement outlining how an organization intends on achieving its vision.

Social media – a group of technology including Blogs, online networks (e.g. Twitter, Facebook, MySpace, LinkedIn) and online collaboration tools often used to expand your network/market reach or collaborate on a large scale.

Unique selling position–a characteristic of a business or a product/service that set sit apart from the competition.

Vision statement – an inspiring statement that expresses an organisation’s main ambitions/goals.

Weblog – (also known as a Blog) an individual’s or organisation’s online website displaying a reverse- chronological list of entries (known as posts). Posts typically include thoughts, observations, promotions, links, images or videos. A Weblog is publically available and allows readers to comment on posts.

Reference

Benzaghta, M. A., Elwalda, A., Mousa, M. M., Erkan, I., & Rahman, M. (2021). SWOT analysis applications: An integrative literature review. Journal of Global Business Insights, 6(1), 55-73.

Bui, T. T. N. (2020). Inbound Marketing Plan for Small & Medium-Sized Businesses.
Olivas, A. (2021). Creating a Marketing Plan for a Local Small Business.

Dangnga, M. S., Arman, M., &Buhaerah, M. (2018, July). Marketing Strategy Development Model of Increasing Sales Volume of Dangke Cracker: Enrekang Regency Food Specialty. In 2018 3rd International Conference on Education, Sports, Arts and Management Engineering (ICESAME 2018) (pp. 8-11). Atlantis Press.

Dimitrescu, A., Babis, C., Alecusan, A., Chivu, O., &Faier, A. (2018). Management of a marketing plan. Fiability& Durability, 1, 279-285.

Ferreira, D. C., Marques, R. C., Nunes, A. M., &Figueira, J. R. (2021). Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis. Socio-Economic Planning Sciences, 78, 101036.

Goncharova, N. A., Solosichenko, T. Z., &Merzlyakova, N. V. (2019). Brand platform as an element of a company marketing strategy. International Journal of Supply Chain Management, 8(4), 815.

Han, D., Bae, Y. H., Kim, T. Y., Jung, J., Lee, C., & Kim, H. S. (2020). Classification of Environmental Industry and Technology Competitiveness Evaluation. Journal of Wetlands Research, 22(4), 245-256.

Morgan, N. A., Whitler, K. A., Feng, H., & Chari, S. (2019). Research in marketing strategy. Journal of the Academy of Marketing Science, 47(1), 4-29.

Ritonga, H. M., Setiawan, N., El Fikri, M., Pramono, C., Ritonga, M., Hakim, T., &Nasution, M. D. T. P. (2018). Rural Tourism Marketing Strategy AndSwot Analysis: A Case Study Of Bandar PasirMandoge Sub-District In North Sumatera. International Journal of Civil Engineering and Technology, 9(9), 1617-1631.

Ryu, M. H., Cho, Y., & Lee, D. (2019). Should small-scale online retailers diversify distribution channels into offline channels? Focused on the clothing and fashion industry. Journal of Retailing and Consumer Services, 47, 74-77.

Tarman, H. A., Soleh, S. M., Ari, A., &Rahmat, T. A. (2019). Leveraging brand equity by applying brand communication and forming city branding based on unique selling proposition (a case of crafts city). J. Bus. Adm. Stud, 5(5), 74-83.

OADM19402 – Employee Code of Conduct

Table of Contents

Introduction. 3

How to hold the employees accountable for following rules as well as regulations of the company and to whom to apply the code of conduct?. 3

Three reasons why this company is an ethical organization and how the concepts of ethical organization apply to it? 3

Any rules of discrimination set out by the company, the kind of discrimination prohibited by the code of conduct, and how employees benefit from it. 3

Rules regarding harassment 3

Governance of privacy as well as confidentiality for the conduct of employees in the organization 4

A policy on safety as well as securities of employees and if missing what to be included. 4

Conflict of interest and how and why to declare. 4

Recording intellectual property and use of technology and who owns the intellectual property produced by the employees. 4

Does the code of conduct address the social media presence of employees, and how and its impact on employees? 4

Learning that will be helpful in my future career and understanding of the ethical organization. 4

Conclusion. 5

References. 6

Introduction

Code of conduct is known as the most common policy within any organization. It sets out the principles, morals, standards as well as ethical expectations that third parties along with the employees held to during any interaction with the organization. It is an integral part of the efforts of compliance since it gives the documentation that an employee or any other party has violated the policy of the company if there is any illegal activity. In this report, we will discuss the code of ethics of 3M Canada.

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

How to hold the employees accountable for following rules as well as regulations of the company and to whom to apply the code of conduct?

The code of conduct is applied to various stakeholders within as well as outside the company like employees, consumers and so on. The employees are accountable for following the rules and regulations of the company because it is their responsibility to be aware of and abide by the code of conduct.

Three reasons why this company is an ethical organization and how the concepts of ethical organization apply to it?

Yes, this company is an ethical organization, since it has all the elements of an ethical organization, the company states that it abides by all the principles and values, and all the three parts regarding the business ethics discipline which are personal professional as well as corporate are well followed in the organization (Friedman,& Globerman, 2021).

Any rules of discrimination set out by the company, the kind of discrimination prohibited by the code of conduct, and how employees benefit from it.

Yes, the company has rules regarding discrimination, that says that no unlawful discrimination on any protected characteristic will be tolerated. The kinds of discrimination prohibited by the code of conduct are race or color, age, gender, disability, creed, religion,national origin, sexual orientation, sex, gender, identity, marital status, citizenship status, pregnancy, genetic information as well as other characteristics protected by law. The employees will feel to are treated fair as well as respectful in the workplace and will be able to work effectively (3m.com, 2022).

Rules regarding harassment

Yes, the company has rules regarding harassment. The grounds for which the employees in the organization are protected against harassment include bullying, acts of violence as well as threats, intimidation, threatening conduct, abusive language as well as attempts of installing fears in others (World Health Organization, 2020).

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

Governance of privacy as well as confidentiality for the conduct of employees in the organization

The classification of information in the organization is done in information classification as well as handling standards. All the information of the company other than public information is treated with confidentiality and it is never disclosed to any person outside the company without any explicit approval as well as appropriate agreements for confidential disclosure.

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

A policy on safety as well as securities of employees and if missing what to be included.

Yes, the organization has a policy on workplace safety, and any safety issues or concerns are instantly reported as a responsibility.

Employee Code of Conduct is a set of principles characterizes how an organization’s workers should follow up on an everyday premise.

Conflict of interest and how and why to declare

A conflict of interest occurs when the personal interest of any individual could compromise the decisions or judgments or the actions of that individual in the workplace. An employee at 3M, is to report any potential conflict of interest to the supervisor or managers. They should be done since it helps in maintaining the culture as well as the integrity of the organization. This will help the organization, as well as employees, maintain a good working environment, free from any negativity (Laursen,& Salter, 2020).

Recording intellectual property and use of technology and who owns the intellectual property produced by the employees

There is no information given in the code of conduct, regarding the use of technology or any kind of intellectual property. However, as per law, a contract that is signed by employees the contract of service in terms of the employee says that the intellectual property produced by employees is owned by the employer.

Does the code of conduct address the social media presence of employees, and how and its impact on employees?

Yes, the code of conduct addresses the social media presence of employees it says that all employees must have a responsibility to exercise caution when they speak in regards to the company or the business through social media platforms since how an employee conducts himself on social media does not only reflect him but it is also a reflection of the company. The impact it will have on employees is that they have to be cautious while sharing anything about the company otherwise they might have to face some serious legal actions if anything goes against the company’s image (Foxx, et al., 2019).

Learning that will be helpful in my future career and understanding of the ethical organization.

From this assignment, I have learned that a code of conduct and ethics is a very important part of any organization since it sets out the principles as well as values of the company and gives any outsider an Idea regarding what they can expect from that company. Code of conduct also helps the stakeholders of the company like employees by protecting them from various kinds of harassment as well as discrimination by having a policy regarding them, this will be helpful in my future career since I will know how to develop an understanding of any company. This shapes my understanding of an ethical organization as a company that does not only take care of its business but also the people involved with it throughout and in all ways possible.

Conclusion

This report can be concluded by saying that 3M, is an ethical organization, and it addresses almost all kinds of policies that are necessary for the organization as well as the employees. It protects its employees against all kinds of discrimination and harassment and it has all the policies that make the work environment positive and safe for people within an outside the company. code of conduct is significant for any business, any organization that is perceived to be acting ethically through which employees might gain some positive benefits as well as improved outcomes of the business.

References

3m.com, 2022, Ethics & compliance. 3m.com. [Online] Available at:

https://www.3m.com/3M/en_US/ethics-compliance/code/

Foxx, A. J., Barak, R. S., Lichtenberger, T. M., Richardson, L. K., Rodgers, A. J., & Williams, E. W. (2019). Evaluating the prevalence and quality of conference codes of conduct. Proceedings of the National Academy of Sciences, 116(30), 14931-14936.

Friedman, H. H., & Globerman, K. (2021). Ethics & consciousness in organizations: A conceptual hierarchical model. Friedman, HH and Globerman, Kenneth (2021).” Ethics & Consciousness in Organizations: A Conceptual Hierarchical Model.” Journal of Intercultural Management and Ethics. Published by the Center for Socio-Economic Studies and Multiculturalism, (3), 5-24.

Laursen, K., & Salter, A. (2020). Who captures value from open innovation—the firm or its employees?. Strategic Management Review, 1(2), 255-276.

World Health Organization. (2020). Guidelines for personal protection when handling and applying pesticides: International Code of Conduct on Pesticide Management. Food & Agriculture Org…

CONTRIBUTE TO THE DEVELOPMENT OF LEARNING AND DEVELOPMENT STRATEGIES

BSBHRM613

Table of Contents

Assessment Task 1. 3

Assessment Task 2. 7

Assessment task 3. 18

References. 21

Assessment Task 1

Question 1

Inform staff right away.
Request feedback
Showcase the finished result.
Request that staff read through the employment agreement or policy document.
If necessary, provide education.
Request those employment agreements off on the project.

Question 2

We can start prioritizing because we need better focus after we have a good picture of the organization’s current functioning status. We collaborate with our customers to test new and innovative ideas that would help them make healthy lifestyle practices. Our objective at this point is to start early and test out new methods of working because our concentration is on people, procedures, and changing behavior.

Question 3

Kolb’s ELT approach influenced professor Peter Senge, who established another cognitive theory of organizational instruction that focused on mental models, which are deeply ingrained ideas, generalizations, or images and videos that influence how we perceive the world as well as how we act.

Assimilation theory and inquiry learning

In contrast to psychology approaches to organizational learning, behavioral methods emphasize the operational changes occurring when individuals study via performing. In these strategies, learning is portrayed as observable, rational, and measurable.

Question 4

Employee engagement and attrition rates have both been demonstrated to improve with Lean. Workers who actively contribute to the bank’s improvement feel a feeling of joy and success. Companies that are constantly looking for methods to improve their operations will always see an improvement in the performance of the brand and solutions. Lean and constant innovation offers a framework for determining customers’ expectations and reducing waste and increasing the distribution process. Lean-enabled businesses are better equipped to connect their goods and services with hidden consumer values.

Question 5

The strategy review method will assist you in determining whether the aims you’ve set are guiding the organization toward its objectives and scope. Examine your strategy assessment tools to ensure you’ll be willing to accomplish your inspections of the many sectors of the organization. Create additional criteria and critical success factors as needed.

Question 6

Responsibilities and Organizational Structure

A comprehensive and up-to-date image of the organization. In other words, as well as all workers’ positions and responsibilities The explanation of architecture and duties should have included visual advice, such as Gantt charts and systematic approaches.

Assessment tools should be of excellent quality.

Question 7

Metadata is at the heart of e-learning, according to several developers. Learning materials and catalog items must be up to date.

Be labeled in a consistent fashion to allow numerous tools to index, store, find (search), and retrieve learning items

Spanning a number of different repositories

Material packaging specs and standards are designed to allow businesses to move classes and content from a learning management system to another. Because material can be developed by one tool, changed by another tool, saved in a vendor’s repository, and utilized in a delivery environment supplied by a separate provider, this is critical. Learning items and instructions on how to put them together to build bigger learning units are included in content packages. They are able to

Question 8

Validators must assess if the material in the sampling is valid, trustworthy, adequate, current, or legitimate.

Question 9

These revisions guarantee that students are equipped with the required abilities for today’s workplace. The appropriate SSO assesses whether such modifications are ‘comparable’ to the regular training bundle products or ‘not similar.’

Question 10

Legislation is one of the first things that comes to mind.

Workplace fairness may enhance productivity while also being an essential reaction to demographic and societal change.

Code of Conduct

When it comes to personal behavior, a code of practice explains an organization’s beliefs and ideals by relating them to professional responsibility requirements.

National requirements

Employer engagement is essential to ensuring that the operation is driven by demand and production. Employer engagement may be difficult to retain, especially in nations where the unofficial and micro enterprises sectors are predominant.

Question 11

Support for computer technology;

Most conventional data systems aren’t built with organizational learning in mind. Even if decision support equipment is installed and executive data management aid decision makers by providing capabilities and flexibility in the use of organizational data, none of these systems can encapsulate knowledge in a systematic way or associate previous decisions but instead their outcome measures with potential events.

The concept for a performance management supportive family outlined in takes into account the changing nature of organizational knowledge. It views organizational memory as a compilation of changing goal-condition descriptions and actions, resulting in a “living library” of organizational decision-making history.

Organizational memory that is integrated

Without access to organizational knowledge, organizational learning is rare. Organizational knowledge, in contrast to individual knowledge, must be communicative, consensual, and integrated. Being able to communicate

Assessment Task 2

A learning strategies report

Thus far are three strategies and learning strategies and workforce development that businesses employ to expand their operations.

Role-play – A character is a sort of group conversation that a corporation uses to effective reward with knowledge about the latest skills and expertise.
Leading by example – In coaching, your mentor gives training to workers on the company’s most recent systems and guidelines.
Training sessions – The organisation holds instruction sessions to give pragmatic guidance to workers on how to use new technologies (Tunnicliffe, 2021).

The expansion of the company

Companies utilize a variety of methods to expand their businesses and gain competitive advantages.

To achieve organizational goals, the company that develops environmental policies and procedures, as well as providing sustainable standard operating procedures training to personnel.
The company provides new employee with training on current data in order to improve quality of service. If the firm’s resources are satisfactory, additional customers will be recruited.
The company holds an inspirational session to inspire workers to enhance their job quality and achieve personal and organizational objectives.

Policies on education

As the general manager of a rising consulting company, I study and monitor the firm’s current rules and processes, and I assess if the firm is employing the most effective recruiting approach when hiring candidates. The employer initially advertises a job vacancy in the newspapers and on broadcast. As a result, a large number of people apply for the position, and the firm selects the best applicant for accomplishing the corporate goals. The employer must evaluate the candidate based on their abilities and expertise, as well as their positive outlook, self-motivation, and other factors.

The most effective method

The following are the main best practices of a developing management firm:

The company hires everyone who is well-skilled and also well, regardless of whether they are physically healthy or not. Finally, they won’t be able to differentiate between prospects based on their age, sex, race, gender, or other factors.
To safeguard personnel from discriminatory practices, the Grow management business develops a complaints policies and procedure.

Suggestions for strategy

The following are some suggestions that I would make to Grow Management Company in order to improve their policy and procedure:

To distribute and distribute work to workers, the organization must use the project organization technique. The product breakdown technique assists the industry’s manager in assigning tasks to employees based on their knowledge (Attia, & Eldin, 2018).

System and methodological considerations

The following are some of the technology and system needs for a Grow management organization.

The business strategy of the grow property company must be assigned the task of promoting the product and analysing customers’ requirements. Following an examination of client need, the corporation delivers training to its staff in order to enhance customer satisfaction.
To deliver the greatest service to clients, grow management companies must upgrade their processes and software. The organization must also give existing employees with training on how to use new technologies and systems.
Consult with senior management

Date – 6 April 2022

Time – 1 pm

Duration – 8 min

Agenda – Discussion on learning strategy report

Attendees – Manager of operations and CEO

Manager of operations – Good noon sir

CEO – Good noon

Manager of operations – Sir, I write the instructional strategies report in accordance with the company’s needs. Today, I’d want to go over the entire report with you on this and get your information on how to improve it.

CEO – All right, that’s OK.

Manager of operations – Sir, I include a huge amount of information in the studying strategy report, including models and frameworks for Grow Management Company, training relevant data, suggestions for company’s success, policies and best practices, referral to keep improving policies, electronic information security and system, importance of communication, and on and on. That after meeting, I offer a copy of the document for extra information.

CEO – all right, What do you have been included in the section “specific suggestions”?

Manager Of operations –Sir, I’m the general manager. I also mention that the organization should use a work breakdown technique to distribute and assign tasks to employees. Work breakdown technique assists the firm’s manager in assigning work to workers based on prior knowledge or skills. A growing management organization must develop an occupational health and safety strategy to safeguard workers from potential dangers that may emerge in the process, and so on.

CEO – All right, let’s see what you’ve got in terms of technology and system needs.

Manager of operations – Sir, Grow management companies, for example, must upgrade its processes and software in order to deliver the greatest services to their consumers. The organization must also give existing employees with training on how to use new technologies and systems. The firm also recruits employees that are up to date on current systems and equipment.

CEO – All right, thank you.

Have a wonderful day.

Design and develop an organisational learning strategy

Introduction

Grow Management Consultant is a firm that offers a wide range of services to its clients and consumers, including training, mentorship, sharing counselling, and leadership advice. The organization’s techniques for expanding their own business operations include establishing a distinct awareness and develop new revenue streams, with the goal of achieving revenues of at least 10% in the fiscal year and becoming the best learning institution in the country to provide various advisory services and support creativity. They also seek to spur innovation inside the company in order to fulfil consumer demands.

Purpose

The methods were created in order to meet the goals of making huge profits of at most 10% and being the finest learning company (Siagan, et al., 2019).

Commitment

Their main focus is to develop great client relationships and satisfy their demands, as well as to develop a solid team of specialists. Their key principles, such as inventiveness, dependability, and respect, help to establish a commitment to organisational learning.

Organizational necessities

Currently, the business needs to acquire additional employees who can give students with an

Education, coaching, counselling, and training. Also, give staff employees with skills that are in

Line with market demands so that they can deliver great services.

Other organisational considerations include expanding the learning skills of students and staff, as

well as building the rules and processes of the organisation to serve all customers.

Competency units are defined as:

The following are four education options for providing training to employees and making them proficient:

Brainstorming session – Concepts and models may be held for instructors to get ideas through them, and it is the ideal way to generate numerous ideas while exercising the skills that are required by the industry.

Teachers might be provided diploma skills to help them become more competent.

Training program is also essential since educators will utilise technology to deliver instruction and conduct coaching sessions for classmates and consumers.

Communication skills – Educators must constantly contact with their clients and consumers, thus they must improve their communicative skills.

Procedures for communication

To interact with learners, instructors, and consumers in a professional manner, the company must employ correct forms of communication, such as offering feedback to educators and delivering instruction and counselling to learners through face-to-face contact. Instructors must deliver high-quality products to their clientele in order to turn a profit of at most 10%.

Email may be used to connect with trainees, and alerts were sent via email and other social media networks to inform them of new training and education sessions.

Strategies

Strategy	Flexibility	Timeline	Resources	Responsibilities	Performance indicators
Adding additional employees to boost revenues by increasing student enrolment and expanding the client base	Flexibility in medium manner.	1 month	Resources (human and technological)	Manager of HR Department	Compare last year’s revenue and client base to this year’s results (Costa-Sánchez,et al., 2020).
Employees should get professional training.	Flexibility in a medium manner.	1 week	Materials (technical and physical)	Manager of the department	By keeping track of teachers’ competence while they’re in the classroom.
Additional sessions and courses will be announced.	Flexibility in a medium manner	Month	Technical	Manager of marketing	How many participants, clients, or learners are aware of the new classes?
Adding more services to the inventory is a good idea.	Flexibility in a medium manner	Every six months	Resources of human and technical	Manager of the operation and general	Counting however many new clients the new service has brought in
Conduct personality workshops for both students and teachers.	Flexibility in a medium manner	1 week	Resources of human	Manager of general.	Examining their results

Write learning and development policy and procedures.

Introduction

Because processes and regulations are the instructions for how to operate in a company, the

document may be created. After all, guidelines are a collection of rules that must be followed, and

they outline the obligations of all employees and the tasks that they must do. Coaching and

mentoring plans, as well as learning opportunities and tools for employees, are included (Okusaga, 2019).

Purpose

Teaching and learning policies and procedures are used to create annual training programmes as

well as to accommodate needs of diverse learners and demands. Implementing well-developed

rules and procedures may also benefit Grow Consulting Firms, since these guidelines can assist to

control legal risk and boost productivity.

Obligations and responsibilities

Staff is expected to fulfil specific tasks, such as offering high-quality education to students and preparing them for the job market, as well as providing mentoring, consulting, training, and coaching maintenance services effectively and efficiently. They must also handle the legal risk.

Line managers are responsible for conducting self-assessment and mentorship sessions for staff members, as well as evaluating the performance of staff members including junior consultants who support the primary consultants on a regular basis.

Procedures

Procedures can be categorised as follows:

To begin, hold training sessions for employees in which organisational and individual goals are

outlined. Then, in order to reach those goals, tactics might be devised and discussed with the

employees (Karsenti, et al., 2020).

Regularly assess their performance and determine the training requirements and possibilities for

employees. After you’ve monitored their performance, give them relevant feedback on it. This

feedback may be both favourable and negative.

Identifying Learners ’ Needs and Chances

Education and Training needs and prospects include things like conducting graduate programs

to make educational leaders and instructors more effective but also competent, as well as ensuring

that they fixate on growth and teaching so that their skills stay current and they can easily meet

customer needs. Continuous improvement can also help employees improve their abilities.

A study break –

Treatments for leave can include things like giving students or learners time off so they can relax. Also, after presenting workers with training and ensuring that they are equipped with knowledge and skills, it is critical to recognise that they require a breather as well.

Investing – There are a variety of fundraising options available, including internal funds, profits, including bank and finance company loans (Anthonysamy, et al., 2020).

Develop compliant assessment and recognition policies and procedures.

Purpose

The Assessments and Appreciation Guidelines and Procedures are designed to deliver excellent organizational development and to prepare teachers and educators to meet market demands. Furthermore, the policy and method for evaluation and promotion may assist the business in becoming the greatest learning organisation and focusing on improvement initiatives. It is used to efficiently identify the issues about the organizational climate voiced by instructors and instructors.

Principle

Principles might include things like ensuring there’s no bias among employees so that individuals do not have to deal with difficulties related to the institution’s ethics and corporate social responsibility (Joshi, et al., 2018).

Responsibilities

Management is accountable for implementing best practises and creating a fair environment for employees, and employees are responsible for reporting any issues or obstacles they encounter while providing services to its clients and customers (Hassan, et al., 2019).

Policy on Acknowledgement

According to the Acknowledgement Policy, difficulties will be identified efficiently, and remedies will be supplied in the most efficient manner feasible to overcome the issues.

Develop procurement and supply policy and procedures.

Introduction

Because the policies and procedures define what foreign trainings can be supplied to workers to make them capable so they can determine their own judgments, the External Train Purchase Document aids members of staff in increasing their performance.

Principles

According to the Fundamentals of International Training, education will be offered to cover skills and technological shortages, as well as perform several training sessions.

Procedures

The following are the procedures:

Determine the organization’s objectives.
Next, determine what informal education is available to staff.
Once an education programs have been established, staff will be trained.
After you’ve given somebody to them, keep an eye on their practice to make sure they’re up to par.
Source learning resources or assessment tools

Verbal Communication and Peer Review are two possible learning streams or evaluation techniques. Staffers would be addressed orally at the public speaking, and advice on how to enhance their productivity would be offered to them. Additionally, they will receive personal comments, which can be both favourable and negative. Pie feedback is also frequently employed in communication skills.

Staff members would analyse and offer feedback on the effectiveness of their teammates at the Peer Review. As a result, the prominent leaders would assess how accurate their peers’ assessments are (González-Salamanca, et al., 2020).

Another evaluation approach may be a one-on-one coaching session, which would assist them gain training and competence. Some undergraduate degrees can also be completed to help them advance their abilities and growth. Most significantly, these methods may be utilised to increase the diversification of the organism’s body.

Assessment task 3

Review the organisational learning strategy implementation.

Implementation

Grow management firms want to give online people a better understanding to safeguard them from a worldwide outbreak and to ensure that they are working in a safe environment.

Performance

The Grow management firm’s Human resource manager and trainers assist the organization in providing information to staff relevant to current skills and knowledge via Zoom discussions, as well as assisting the company in achieving organizational goals.

Results

Employees will apply these understanding and abilities in their specific work if Grow Management Employer provides suitable guidance to workers linked to present understanding and applications of updated technology. As a result, the corporation meets both its organizational and educational goals on schedule (Garg, et al., 2020).

Outcomes

If a corporation provides adequate teacher course to its personnel, the company will meet its organizational goals in the event of a worldwide pandemic.
Employee performance increases, and corporate services improve as well.

Changes to the document that are recommended

After providing online information to staff, the company amended their record book.
The business ’ financial processes and regulations are updated.

Improvements to strategy formulation are suggested.

A industry’s services must be promoted online. Businesses, for example, utilize online platforms and websites to advertise their services and find new customers.
The organization must publish consumer feedback on Grow Management educational facilities.
The organization must give coaching to employees on skills and knowledge in order to improve effectiveness and the industry’s services.
Every week, the company manages an online motivation session to inspire employees to enhance their ability to do the job and reach professional and individual goals.

Policy and procedures have been updated.

As a result of the worldwide pandemic, the company has implemented an online training strategy and method to offer staff with current skills and information. The firm provides this coaching in order to increase performance management as well as the industry’s offerings (Ahammad, et al., 2018).

Organizational learning technique that has been updated

The business provides online channels, such as instagram and Facebook, to market its services and collect online consumer feedback in order to enhance them.
The company holds an electronic motivational session to motivate employees to improve their capabilities and accomplish both organizational and individual goals.

Email Template

From:	Generalmanagerofgrowmanagement@au.in
To:	CEOofgrowmanagement@au.in
Cc:	Senirostakeholderofgrowmanagement@au.in
Date:	05/4/2022
Subject:	Get approval for implement new policies and procedures

Dear sir

I’d want to let you know that I’ve completed a new instructional strategy study and updated the company’s rules, processes, and organisational strategies. In this document, I include a lot of information about how we accomplish organisational goals, such as how we give feedback to workers via Zoom gatherings on updated experience and competencies, how we conduct an online intrinsic motivation seminar to motivate staff to deliver organisational and personal aims, and on and on. I’ve included a copy of all documents to this email for additional information.

Thank you

Have a nice day

References

Ahammad, M. F., Glaister, K. W., Sarala, R. M., & Glaister, A. J. (2018). Strategic talent management in emerging markets. Thunderbird International Business Review, 60(1), 5-8.

Anthonysamy, L., Koo, A. C., & Hew, S. H. (2020). Self-regulated learning strategies in higher education: Fostering digital literacy for sustainable lifelong learning. Education and Information Technologies, 25(4), 2393-2414.

Attia, A., & Eldin, I. E. (2018). Organizational learning, knowledge management capability and supply chain management practices in the Saudi food industry. Journal of Knowledge Management.

Costa-Sánchez, C., & Guerrero-Pico, M. (2020). What is whatsapp for? Developing transmedia skills and informal learning strategies through the use of whatsapp—a case study with teenagers from spain. Social Media+ Society, 6(3), 2056305120942886.

Darling-Hammond, L., Flook, L., Cook-Harvey, C., Barron, B., & Osher, D. (2020). Implications for educational practice of the science of learning and development. Applied Developmental Science, 24(2), 97-140.

Garg, P., Gupta, B., Dzever, S., Sivarajah, U., & Kumar, V. (2020). Examining the relationship between social media analytics practices and business performance in the Indian retail and IT industries: The mediation role of customer engagement. International journal of information management, 52, 102069.

González-Salamanca, J. C., Agudelo, O. L., & Salinas, J. (2020). Key Competences, Education for Sustainable Development and Strategies for the Development of 21st Century Skills. A Systematic Literature Review. Sustainability, 12(24), 10366.

Hassan, M. U., Rashid, A. A. A., & Mehmood, Q. (2019). Impact of Motivational Achievement for EFL Learning Strategies: A Case of Pakistani University Students. Jahan-e-Tahqeeq, 2(3), 1-11.

Joshi, K. D., Gnawali, L., & Dixon, M. (2018). Experience of professional development strategies: Context of Nepalese EFL teachers. Pakistan Journal of Education, 35(2).

Karsenti, T., Kozarenko, O. M., & Skakunova, V. A. (2020). Digital technologies in teaching and learning foreign languages: Pedagogical strategies and teachers’ professional competence. Education and Self Development, 15(3), 76-88.

Okusaga, E. (2019). SME management consulting firms internationalising in a turbulent business environment: a dynamic capability perspective from developed and emerging economies (Doctoral dissertation, Kingston University).

Siagan, M. V., Saragih, S., & Sinaga, B. (2019). Development of Learning Materials Oriented on Problem-Based Learning Model to Improve Students’ Mathematical Problem Solving Ability and Metacognition Ability. International electronic journal of mathematics education, 14(2), 331-340.

Tunnicliffe, G. (2021). Crossing thresholds: An exploration of the transitional processes of new entrant management consultants (Doctoral dissertation, The University of Waikato).

Manage project information and communication

BSBPMG535

Assessment

Task 2

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following: · Communication and information plan for the project in Task 2.1 · Communication and information plan for the Case Study in Task 2.2		☐	☐	☐
Demonstrated ability to: · Identify and analyse information requirements of the project · Develop a communication management plan according to project objectives · Establish a designated project-management information system This is evidenced by: · Communication and information plan for the project in Task 2.1 · Communication and information plan for the Case Study in Task 2.2		☐	☐	☐
When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all this task’s requirements.		☐	☐	☐
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 2 – Plan information and communication processes. 5

Task 2.1 Plan project information and communication.. 9

Task 2.2 Case Study.. 12

References. 15

Task 2 – Plan information and communication processes

Task summary and instructions

What is this assessment task about?

Refer to and read the documents saved in a separate folder:

· MMI company profile and project task

· Policies and Procedures

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

· The Board of Directors (BoD) has allocated 3 million dollars to the project.

· Project duration: 1 year.

· You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)

The project includes:

· Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light)

Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities

· Rent the premise

· Obtain necessary permits

· Source architect and building company

· Source and buy furniture and equipment

· Liaise with the architect and building company

The project steering committee is composed of:

· Mr Eli Brown – Non-executive Director

· Mr Leonard Black – CFO

· Academic Manager (Jacob Graham)

The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.

You will have to:

· Determine the project requirements

· Work in collaboration with pertinent stakeholders

· Scope the project

· Cost and resource the project

· Develop the project plan

· Execute the project

· Finalise the project

Each unit covered in your Diploma of Project Management will address a part of the project:

· Scope

· Time

· Quality

· Cost

· Human Resources

· Information system and communication

· Risk

· Project Integration

· Communicate with influence

· Facilitate continuous improvement in project work

· Develop project workplace policy and procedures for sustainability

· Lead and manage project team effectiveness

BSBPMG535 addresses project information and communication.

Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.

Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).

You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one.

Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet.

Form or join a project team (3-4 students in the team).

Document the name of the students in the table below:

Student Name
Student Name
Student Name
Student Name

You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to risk management.

Although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such.

Please note that the performance evidence for this unit of competency, require you to demonstrate the ability to manage project information and communication on at least two occasions. This assessment has been designed to meet that requirement.

This task comprises of the following assessment methods:

· Product-based ☒

· Direct observation of Role-Play ☐

· Case Study ☒

· Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Identify and analyse information requirements of the project

· Develop a communication management plan according to project objectives

· Establish a designated project-management information system

Your assessor will be looking for demonstrated evidence of your competency in the above.

You are required to address the following:

· Task 2.1 Plan project information and communication

Develop a communication and information plan for the project

· Task 2.2 Case Study

Develop a communication and information plan for an event to support the Marketing Team

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

Work in simulated work conditions:

· Consult with the project team when developing the project information and communication plan

You must submit to GOALS

· Communication and information plan for the project

· Communication and information plan for the Case Study

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Appendices as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 2.1 Plan project information and communication

Read the scenario for assessment and consult with the project team. Consider the input and feedback from the project team when completing this task. However, remember that although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such.

Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) as needed.

Develop a project information and communication plan (Template 1). Follow the instructions provided.

Please note that in Task 3, the project team must use Slack (https://slack.com/intl/en-au/), hence make sure to include Slack in your communication system for the project.

Template 1 –Project information and communication plan

Project Information and Communication Management Approach
Development Outline all the following: o Outline the significant inputs into the plan (3-4). o Mention what stakeholders were consulted in the development of the plan and why. (3-4 stakeholders) o Outline what communication constraints were considered when developing the plan. (2-3) o Outline what specific communication requirements from stakeholders were considered in the development of the plan. Consider the project sponsor, the steering committee, the project manager, the project team and two additional stakeholders.	Project Sponsor Team members Management team Project team Communications that were considered: Meetings Phone E-mail Social media platforms Text messages External meetings- Team leader, management team and team members Internal meetings- Chair person by project sponsor from exterior organization like special person, real estate agents and who could provide important allowance for the project (McMakin & Lundgren, 2018).
Communication methods, processes and technology Outline all the following: o Outline communication methods, processes and technologies are used in the project (4-5) o Specify what PMIS is in use o Outline communication standards used in the project (4-5)	The communication methods are: Passive communication Active communication The process of communication plan are: Recognize stakeholders Recognize expectation of stakeholders Recognize important communication Recognize frequency and time-frame of communication messages Recognize how the texts would be interacted (Knapp et al., 2014) Document the products like formats, templates and formats Technologies like audio conferences, instant messaging, texting and video conferences. PMIS- It is computer-diven system which assists a team establish the plan of project and it estimate cost, schedules, probable expectation and results. Communication standards used in the project are: Precise as well asdeatiled information in the contract documentation decreases the probability of misinterpretation on the bidding contractors parts. Open and informed dialogue Speak cearly Proactive communication
Monitoring and Control Describe the monitoring and control mechanisms that are adopted in the project to control the validity of the information flow and the effectiveness of the communication network. (30-50 words)	The 5Ws and 1H rule is crucial: – Who needs to communicate with whom, what needs to be conveyed, and when it needs to be communicated. – What is the significance of communication? – Where and how should the communication process take place? – No information should be leaked. – Before any message is sent out, the Project Manager must approve it.

Project Information and Communication Management Approach

Development

Outline all the following:

o Outline the significant inputs into the plan (3-4).

o Mention what stakeholders were consulted in the development of the plan and why. (3-4 stakeholders)

o Outline what communication constraints were considered when developing the plan. (2-3)

o Outline what specific communication requirements from stakeholders were considered in the development of the plan. Consider the project sponsor, the steering committee, the project manager, the project team and two additional stakeholders.

Project Sponsor

Team members

Management team

Project team

Communications that were considered:

Meetings

Phone

E-mail

Social media platforms

Text messages

External meetings- Team leader, management team and team members

Internal meetings- Chair person by project sponsor from exterior organization like special person, real estate agents and who could provide important allowance for the project (McMakin & Lundgren, 2018).

Communication methods, processes and technology

Outline all the following:

o Outline communication methods, processes and technologies are used in the project (4-5)

o Specify what PMIS is in use

o Outline communication standards used in the project (4-5)

The communication methods are:

Passive communication

Active communication

The process of communication plan are:

Recognize stakeholders

Recognize expectation of stakeholders

Recognize important communication

Recognize frequency and time-frame of communication messages

Recognize how the texts would be interacted (Knapp et al., 2014)

Document the products like formats, templates and formats

Technologies like audio conferences, instant messaging, texting and video conferences.

PMIS- It is computer-diven system which assists a team establish the plan of project and it estimate cost, schedules, probable expectation and results.

Communication standards used in the project are:

Precise as well asdeatiled information in the contract documentation decreases the probability of misinterpretation on the bidding contractors parts.

Open and informed dialogue

Speak cearly

Proactive communication

Monitoring and Control

Describe the monitoring and control mechanisms that are adopted in the project to control the validity of the information flow and the effectiveness of the communication network. (30-50 words)

The 5Ws and 1H rule is crucial:

– Who needs to communicate with whom, what needs to be conveyed, and when it needs to be communicated.

– What is the significance of communication?

– Where and how should the communication process take place?

– No information should be leaked.

– Before any message is sent out, the Project Manager must approve it.

Project Team Directory

Develop a Project Team Directory (4-6 roles).

Name	Role	Email	Phone	Availability
Angela Graham	Finance and control manager	angelagraham@gmail.com	046789392208	Monday – Friday from 10 a.m. to 6 p.m.
Taylor Varin	Client Management Service	Taylovarin_01@gmail.com	046729017290	Tuesday, Wednesday and Friday from 10 a.m. to 6 p.m.
Joe Foster	Team leader	Joefoster29@gmail.com	0463820282920	Monday and Wednesday from 3 p.m. onwards
Jacob Graham	Academic and resource Management	jacobgrahamacamgr@gmail.com	0462820272924	Monday to thrusday from 10 a.m. to 4 p.m.

Communication Matrix

Develop a Stakeholder Communication Matrix for 4-6 stakeholders.

Stakeholder	Communication needs	Format	Responsibility	Media or Channel	Frequency
Who	Why	What (example: reports, meeting minutes…)	Who is responsible for the communication? and who approves it	How	When
Chair person	Issue management	Meeting minutes	Management team and chair person are responsible. It will be approve by chair person.	Online Face-to-face meetings	In every 2-3 weeks or when it is very important.
Project team leader	Solving the team member issues and discussing the progress of project.	Meeting minutes templates	Team members and project team leader	Phone calls Face-toface meetings Online meetings	In every week
Management team	They are taking the decision that are related to project.	Project progress report	Management team and project manager are responsible. It will be approve by management team.	Meetings Phone calls	In every 2 weeks
Operational manager	Impact on schedule or budget of the project.	Data analysis report	Project team leader and operational manager are responsible. It will be approve by management.	Online Meetings Face-to-face	In every week

Project Meeting Requirements

Develop a Project Meeting Requirements matrix for 2 types of meetings.

Meeting	Frequency and duration	Agenda items	Attendees	Chairperson	Location
Type of meeting	When and for how long	Typical agenda items	Who is invited to attend the meeting	Who is chairing/ facilitating the meeting	Physical or video conference
Stakeholders meetings	For 2 hours in every 2 weeks	· Changes in the project · Budget · Timeframe · Project feedback and update	Stakeholders and management	Stakeholders	Physical
Regular team meetings	For 3 hours weekly	· Resource requirement · Report of data analysis · Project goal · Issues and their solutions	Team members, managements and team leader	Management	Physical and video conferences

Communication escalation process

As issues or complications arise about project, communications it may become necessary to escalate the issue if a resolution cannot be achieved within the project team. Project stakeholders may have many different conflicting interests in a given project. While escalations are a normal part of project management, there must be a documented process that defines how those escalations will take place.

Priority	Definition	Decision Authority	Timeframe for resolution
1	Major impact- impact on project budget as well as timeframe	Management team and stakeholders	4 weeks
2	Minor impact- variations in documents or format of the project	Team members of the project	1 day
3	Insignificant impact- variations in the meeting platforms such as online and face-to-face.	Project manager	Less than 1 hour
4	Medium impact- variations in the task completion by more than 2 days that could impact on other challenges not much but coukd be solved in 1-2 days.	Management team	1-2 days

Task 2.2 Case Study

The Project Sponsor trusts your expertise in project management.

The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop the communication and information plan for this project.

The communication plan will be used by the marketing team in charge of organising the event.

Please see details below:

Event	Presenting the new campus to education agents
Type of event	Virtual event Zoom meeting
Structure	Power Point Presentation Q&A
Duration	1 hour
Date	20/6/20XX
Presenter	Marketing Manager
Organiser	Marketing Team
Attendees	· Education Agents · MMI -CEO · MMI CFO · Marketing Manager and Marketing team · Academic Manager
Requirements for the communication plan	· Support the marketing team with organising the event · Ensure consistent flow of information between organisers and attendees · Refer to Marketing Policy and procedures, and Communication Policy and procedures for communication guidelines

Prepare a simplified version of the information and communication plan (Template 2) for the event.

Template 2 -Project information and communication plan

Project Information and Communication Management Approach
Development Outline all the following: o Outline the significant inputs into the plan (2-3). o Outline what communication constraints were considered when developing the plan. (1-2) o Outline what specific communication requirements from stakeholders were considered in the development of the plan. (1-2)	Vision of the project- Material and resources of project Stakeholders Policy and procedures Planning Implementation Constraints of communication- Slack for written ccommunication Zoom meetings Meeting with the marketing team with the help of zoom is the specific communication requirement.
Communication methods, processes and technology Outline all the following: o Outline communication methods, processes and technologies are used in the project (2-3) o Outline communication standards used in the project (1-2)	Communication methods, technologies and process utilised are- Zoom meetings and phone calls- Online meetings by marketing manager and education agents to discuss the project features. Face-to-face meetings- Face-to-face meetings by marketing team and project manager to discuss regarding the requirements and solutions of the project. Some of the communication standards utilised in the project are- Slack communication Zoom meetings Presentation Phone calls
Monitoring and Control Describe the monitoring and control mechanisms that are adopted in the project to control the validity of the information flow and the effectiveness of the communication network. (30-50 words)	There must be a person who is liable for monitoring and controlling the information and data which is related to the project as well as aware from the processor and policies of the communication.

Project Information and Communication Management Approach

Development

Outline all the following:

o Outline the significant inputs into the plan (2-3).

o Outline what communication constraints were considered when developing the plan. (1-2)

o Outline what specific communication requirements from stakeholders were considered in the development of the plan. (1-2)

Vision of the project-

Material and resources of project

Stakeholders

Policy and procedures

Planning

Implementation

Constraints of communication-

Slack for written ccommunication

Zoom meetings

Meeting with the marketing team with the help of zoom is the specific communication requirement.

Communication methods, processes and technology

Outline all the following:

o Outline communication methods, processes and technologies are used in the project (2-3)

o Outline communication standards used in the project (1-2)

Communication methods, technologies and process utilised are-

Zoom meetings and phone calls- Online meetings by marketing manager and education agents to discuss the project features.

Face-to-face meetings- Face-to-face meetings by marketing team and project manager to discuss regarding the requirements and solutions of the project.

Some of the communication standards utilised in the project are-

Slack communication

Zoom meetings

Presentation

Phone calls

Monitoring and Control

Describe the monitoring and control mechanisms that are adopted in the project to control the validity of the information flow and the effectiveness of the communication network. (30-50 words)

There must be a person who is liable for monitoring and controlling the information and data which is related to the project as well as aware from the processor and policies of the communication.

Communication Matrix

Develop a Stakeholder Communication Matrix for 3-5 stakeholders.

Stakeholder	Communication needs	Format	Responsibility	Media or Channel	Frequency
Who	Why	What (example: reports, meeting minutes…)	Who is responsible for the communication? and who approves it	How	When
Management team	They are taking the decision that are related to project.	Project progress report	Management team and project manager are responsible. It will be approve by management team (Austin, & Pinkleton, 2015).	Meetings Phone calls	In every 2 weeks
Operational manager	Impact on schedule or budget of the project.	Data analysis report	Project team leader and operational manager are responsible. It will be approve by management.	Online Meetings Face-to-face	In every week
Chair person	Issue management	Meeting minutes	Management team and chair person are responsible. It will be approve by chair person.	Online Face-to-face meetings	In every 2-3 weeks or when it is very important.

Project Meeting Requirements

Develop a Project Meeting Requirements matrix for 2 types of meetings.

Meeting	Frequency and duration	Agenda items	Attendees	Chairperson	Location
Type of meeting	When and for how long	Typical agenda items	Who is invited to attend the meeting	Who is chairing/ facilitating the meeting	Physical or video conference
Client meetings	In a month	Solutions and requirements	Marketing manager Management Project manager	Management team	Video conferences
Daiky team meetings	For 2 hours in every 2 weeks	Project updates and project goals	Project team and marketing manager	Project sponsor	Physical

Communication escalation process

Priority	Definition	Decision Authority	Timeframe for resolution
1	Minir- format changes	Team members	3-4 days
2	Major- timeframe and cost	Project sponsor	4-5 weeks
3	Insignificant- changes of meeting stages	Project manager	In not more than 1 hour
4	Medium- changes in meetings schelduling as well as delaying of task by 1-2 days.	Project manager	2-3 days

References

Please include your references below:

Austin, E. W., & Pinkleton, B. (2015). Strategic public relations management: Planning and managing effective communication campaigns. Routledge.

Knapp, M. L., Vangelisti, A. L., & Caughlin, J. P. (2014). Interpersonal communication and human relationships. Pearson.

McMakin, A. H., & Lundgren, R. E. (2018). Risk communication: A handbook for communicating environmental, safety, and health risks. John Wiley & Sons.

Manage project information and communication BSBPMG535

Assessment

Task 3

Student Declaration

To be filled out and submitted with assessment responses

◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻ I have read and understood the assessment requirements for this unit

◻ I understand the rights to re-assessment

◻ I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

◻ Student requested reasonable adjustment for the assessment

Completed successfully Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following: · Screenshot -Slack invite sent in Task 3.1A · Screenshot – Slack people page in Task 3.1A · Screenshot – Slack conversation about meetings in Task 3.1B · Screenshot of the message with meeting documentation attached in Task 3.1B · Screenshot of Files Page with meeting documentation in Task 3.1B · Screenshot of Files Page with uploaded policies in Task 3.1B · Screenshot – Slack conversation about one policy in Task 3.1B · Screenshot of Poll results in Task 3.1B · Email to project sponsor in Task 3.1B · Screenshot – Slack message with project report attached in Task 3.1B · Screenshot -Slack conversation about the project report in Task 3.1B · Change request form in Task 3.1B · Addressing of the Case Study (3 scenarios) in Task 3.1C · Screenshot – policy and procedures subfolder in Task 3.2A · Screenshot – project document subfolders in Task 3.2A · Post-Project Review Report – information and communication in Task 3.2B · Peer-Review outcome in Task 3.2C		☐	☐	☐
Demonstrated ability to: · Manage generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders · Implement, modify, monitor and control designated information-validation processes to optimise quality and accuracy of data · Implement and maintain appropriate communication networks This is evidenced by: · Screenshot -Slack invite sent in Task 3.1A · Screenshot – Slack people page in Task 3.1A · Screenshot – Slack conversation about meetings in Task 3.1B · Screenshot of message with meeting documentation attached in Task 3.1B · Screenshot of Files Page with meeting documentation in Task 3.1B · Screenshot of Files Page with uploaded policies in Task 3.1B · Screenshot – Slack conversation about one policy in Task 3.1B · Screenshot of Poll results in Task 3.1B · Email to project sponsor in Task 3.1B · Screenshot – Slack message with project report attached in Task 3.1B · Screenshot -Slack conversation about the project report in Task 3.1B · Change request form in Task 3.1B · Addressing of the Case Study (3 scenarios) in Task 3.1C		☐	☐	☐
Demonstrated ability to: · Identify and resolve communication and information-management system issues This is evidenced by: · Addressing of the Case Study (3 scenarios) in Task 3.1C		☐	☐	☐
Demonstrated ability to: · Finalise and archive records according to agreed project information ownership and control requirements This is evidenced by: · Screenshot of Files Page with meeting documentation in Task 3.1B · Screenshot of Files Page with uploaded policies in Task 3.1B · Screenshot – policy and procedures subfolder in Task 3.2A · Screenshot – project document subfolders in Task 3.2A		☐	☐	☐
Demonstrated ability to: · Review project outcomes to determine the effectiveness of management information and communication processes and procedures · Identify and document lessons learned and recommended improvements for application in future projects This is evidenced by: · Post-Project Review Report – information and communication in Task 3.2B · Peer-Review outcome in Task 3.2C		☐	☐	☐
When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.		☐	☐	☐
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name: Assessor Signature: Date:

Table of Content

Student Declaration.. 2

Task 3 – Manage and evaluate project information and communication.. 7

Task 3.1 Implement project information and communication processes. 9

Task 3.2 Assess information and communication outcomes. 18

References. 20

Task 3 – Manage and evaluate project information and communication

Task summary and instructions
What is this assessment task about?	This task builds on Task 2.1. This task comprises of the following assessment methods: o Product-based ☒ o Direct observation of Role-Play ☐ o Case Study ☒ o Other (specify) ☐ It has been designed to evaluate your ability to/competency in: · Manage generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders · Implement, modify, monitor and control designated information-validation processes to optimise quality and accuracy of data · Implement and maintain appropriate communication networks · Identify and resolve communication and information-management system issues · Finalise and archive records according to agreed project information ownership and control requirements · Review project outcomes to determine the effectiveness of management information and communication processes and procedures · Identify and document lessons learned and recommended improvements for application in future projects You are required to address the following: · Task 3.1 Implement project information and communication processes Set-up communication system Implement communication systems and processes Monitor communication systems and address issues · Task 3.2 Assess information and communication outcomes Perform record-keeping activities Determine lessons learned Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.
What do I need to do to complete this task satisfactorily?	· submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications	You must deliver/participate in: Work in simulated work conditions and: · Collaborate with the project team to implement communication and information processes · Collaborate with the project team to discuss the project and communication outcomes and determine lessons learned · Peer-Review the post project review report of another student You must submit to GOALS · Screenshot -Slack invite sent · Screenshot – Slack people page · Screenshot – Slack conversation about meetings · Screenshot of the message with meeting documentation attached · Screenshot of Files Page with meeting documentation · Screenshot of Files Page with uploaded policies · Screenshot – Slack conversation about one policy · Screenshot of Poll results · Email to project sponsor · Screenshot – Slack message with project report attached · Screenshot -Slack conversation about the project report · Change request form · Addressing of the Case Study (3 scenarios) · Screenshot – policy and procedures subfolder · Screenshot – project document subfolders · Post-Project Review Report – information and communication · Peer-Review outcome
Resources and equipment	• Computer with Internet access • Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Relevant policies and procedures as provided • Templates as provided
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Task summary and instructions

What is this assessment task about?

This task builds on Task 2.1.

This task comprises of the following assessment methods:

o Product-based ☒

o Direct observation of Role-Play ☐

o Case Study ☒

o Other (specify) ☐

It has been designed to evaluate your ability to/competency in:

· Manage generation, gathering, storage, retrieval, analysis and dissemination of information by project staff and stakeholders

· Implement, modify, monitor and control designated information-validation processes to optimise quality and accuracy of data

· Implement and maintain appropriate communication networks

· Identify and resolve communication and information-management system issues

· Finalise and archive records according to agreed project information ownership and control requirements

· Review project outcomes to determine the effectiveness of management information and communication processes and procedures

· Identify and document lessons learned and recommended improvements for application in future projects

You are required to address the following:

· Task 3.1 Implement project information and communication processes

Set-up communication system
Implement communication systems and processes
Monitor communication systems and address issues

· Task 3.2 Assess information and communication outcomes

Perform record-keeping activities
Determine lessons learned

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily?

· submit the completed assessment tasks, according to instructions,

· complete the tasks with sufficient detail and present them in a professional manner,

· use your own words and reference sources appropriately,

· meet the word count where required,

· use the scenario provided,

· use the templates provided where required,

· for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

· if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications

You must deliver/participate in:

Work in simulated work conditions and:

· Collaborate with the project team to implement communication and information processes

· Collaborate with the project team to discuss the project and communication outcomes and determine lessons learned

· Peer-Review the post project review report of another student

You must submit to GOALS

· Screenshot -Slack invite sent

· Screenshot – Slack people page

· Screenshot – Slack conversation about meetings

· Screenshot of the message with meeting documentation attached

· Screenshot of Files Page with meeting documentation

· Screenshot of Files Page with uploaded policies

· Screenshot – Slack conversation about one policy

· Screenshot of Poll results

· Email to project sponsor

· Screenshot – Slack message with project report attached

· Screenshot -Slack conversation about the project report

· Change request form

· Addressing of the Case Study (3 scenarios)

· Screenshot – policy and procedures subfolder

· Screenshot – project document subfolders

· Post-Project Review Report – information and communication

· Peer-Review outcome

Resources and equipment

• Computer with Internet access

• Access to Microsoft Office suites or similar software

• Learning material

• Scenario for assessment as provided

• Relevant policies and procedures as provided

• Templates as provided

Re-submission opportunities

Complete the following activities:

Task 3.1 Implement project information and communication processes

Task 3 is about the implementation of project information and communication processes.

With your project team, set up Slack to manage the project communication: www.slack.com .

Project communication tool

Set up Slack and provide the following screenshots:

Invite sent to a team member.

People page with the team members

Project information and communication

Use the tool (Slack) to consult the team about setting up project team meetings. Consult the team about the preferred meeting day, time, venue (for example, virtual team Vs team in the office).

Provide a screenshot of the conversation about setting up team meetings from Slack as evidence of the consultation:

Attach the meeting procedures, agenda and meeting minutes template (you can find it in the policy and procedures folder) to one of your Slack messages to the team. Provide the screenshot of the message with the attachments:

Take a screenshot of the Files page where the meeting documents are now saved for the team to find.

Ask your team members to upload the following documents from the policy and procedures folder to Slack (ask them to upload one or two each):

Information Management Policy
Communication Policy
Project Management Policy
Social Media Policy
Stakeholder engagement policy

Take a screenshot of the Files page once all the documents have been uploaded:

Ask the team to choose and retrieve one of the policies they have uploaded and discuss the selected policy content in Slack. Would they add anything to the policy? What are the key parts of the policy? Are they clear about the policy?

Provide a screenshot of the conversation in Slack:

Add the Polly app to Slack.

The Project Sponsor asked you to run this poll with the project team:

What equipment do you need most for the project team?

More laptops
Paid version of Slack
Microsoft Projects
Company’s mobile phones for the project team

Prepare and send the survey out to the team using Slack. Provide a screenshot of the Poll Results:

In the slack polly app it is added and polling built to have the results.

Analyse the poll results and send an email to the Project Sponsor informing them about the results and asking for the team’s equipment.

Use the template below to write the email. Note: you don’t need to send the email, write the email using Template 1.

(40-80 words)

Template 1 -Email

Email to Project Sponsor

To: General manager, team leader and project manager

Cc:

Bcc:

Subject: Project information and communication system

Date email is sent: 30-03-2022

Attachments:

Hello sir,

This is to inform you that this mail is regarding the conducted project information and communication process. It has been concluded that from new ideas and suggestions and solved the obstacles in the procedure. It had been come out for the slack for new ideas. To execute new suggestions some resources also required. Please look at the new concept and make arrangement for the new tools and equipments therefore we could work as soon as possible (Hallak, 2015).

You have prepared the weekly project status report- we provide an excerpt below:

Project Name:

Project Status G: Y: R:

Overall

Timeline

Budget

Resources

Scope

Quality

Risk

Status

Project Status Report
MMI Project Prepared by: John Smith Date: 20 May20XX Attention to Taylor Varin – Project Sponsor
Executive summary report	Carpeting behind schedule with classroom furniture arriving in five days. Quality requirements for carpeting and classroom furniture met. If we consider the savings achieved with carpeting, the overall project budget is on track. Project team is working effectively. Project is in scope. No variations to previous reporting.
Deliverable status Use this section for summary information about the status of the deliverables of the project.	Deliverable	Work to date	Planned realisation date	Status
	Carpeting	60% complete	23 May	In progress
	Classroom furniture	Ordered	25 May	In progress
Schedule status	Milestones and date	Status	Date completed	Notes
	Carpeting	Behind Schedule
	Classroom furniture	On schedule
Budget status	Budget Item	Estimated cost	Actual Cost	Variation %
	Carpeting	$ 65,000	$ 58,000	– 10%
	Classroom furniture	$ 120,000	$ 123,000	+ 2.5%
Quality status	Deliverable	Quality requirements	Status	Variations or plan to achieve quality requirements
	Carpeting	60 oz face weight Density 2,000 10 years texture retention warranty Nylon fibre Light grey	Quality requirements met	NA
	Classroom furniture	Supplier AS/NZS 4610 certified Fit for purpose and a safe design AS/NZS 4442:2018 Office desks, office workstations and tables • AS/NZS 4443:1997 Office panel systems- Workstations • AS/NZS 4438:1997 Height adjustable swivel chairs • Worksafe Officewise 2006 • AFRDI Level 6 Severe Commercial, Blue Tick are equivalent; Quality 10 year structural / manufacturing warranty – 5-year fabric warranty Sustainability Traceability of supply chain of supplier Sustainable product certification schemes: o SMaRT 4.0 Platinum/Gold o AFRDI Green Tick Level A/Platinum or Level B/Gold o GECA FFM v3.0-2017 o GreenRate Level A o FSC Certified Timber products	Quality requirements met	NA

Save the report in a word document and share it with the team using Slack. Provide a screenshot of the message with the report shared in Slack:

Analyse the report and engage the team in a conversation about the report: what can be done to ensure that the carpeting is completed before the furniture arrive?

Provide a screenshot of the conversation:

The carpeting work must be given time by giving money on more labour and workers therefore carpeting work could be done prior furniture arriving.

Based on the conversation with the team, complete a change request form to send to the project sponsor:

Template 2 –Change Request Form

Change Request – Project
Issued by	Project Manager
Change Requested	About carpeting work budget
Reason for change	The carpeting work is covering behind as well as furniture is also coming soon. Therefore we need to recruit more employees to cope up with the work (Butt & Jamal, 2017).
Impact on the project	The variations would assist to done the project on the appropriate time and the schedule process of the project would also be on the way.
Change authorised:	Yes/No To be completed by Project Sponsor			Adj. completion date: <Add expected completion ofchange implementation> 1-04-2022	Adj. budget: $ 2000 <Add estimated budget for change implementation and impact on budget>
Record Complete the filing record below so that the project document can be saved in the project management record system.
Project Title: MMI project						Date: 1/04/2022 Version: 1
Project Sponsor: Taylor Varin		Project Manager: Caroline	File Name: MMI_Version1

Case Study

Consider that the following occurred.

Scenario 1 –

The project team is frustrated with one of the sponsor’s decision.

One of the team members sends an email out, in error, to all stakeholders in the project email address book expressing his opinion on the decision and using rude language. Moreover, his email contains some sensitive information that should be kept confidential by the project team.

Determine the key issues associated with this incident, identify the impact on the project and outline your actions to resolve the situation (50-1oo words):

This has caused an issue with sponsors and a disagreement between stakeholders as a result of this rash move.This circumstance caused the project to stall, causing the work to go behind schedule. As a result, I sent an email apologies to all stakeholders and scheduled a meeting with sponsors to explain and clarify the issue. Furthermore, I will issue a warning to my team member to refrain from making such rash judgments and instruct him to send an apologetic email to all stakeholders.

Scenario 2 –

Some of the data provided by your team in their progress reports are not accurate.

Outline your actions to improve the information-validation process to optimise the quality and accuracy of the data reported. (30-50 words)

I’ll set up a quality assurance team to verify the process independently, and I’ll ask team members to fill out process information individually so that data can be cross-checked and the information validation procedure can be improved.

Scenario 3 –

The team provides the following feedback: they are receiving too much communication from different departments in the sponsoring organisation. The inconsistent information makes it difficult for the team to sort the data effectively.

Outline your actions to filter and centralise the information from different departments in the sponsoring organisation. (30-50 words)

I will like to make and prepare the meeting in each fort nightly to make the information be sorted for the staff members. It would also assist them to prioritize the data and prepare it consistent on the floor of work.

Task 3.2 Assess information and communication outcomes

Record keeping

Set-up a project management folder to finalise and archive records.

SUBFOLDER -Organise the XYZ policies and procedures (provided in a separate file) in a logical manner using a sub-folder.

Provide a screenshot of how you have organised the policy and procedure folder:

Create Project Folders to save:

The project information and communication plan (create a word document using your work in Task 2.1)
The project progress report from task 3.1B9
The change form (create a word document) from Task 3.1B9

Provide screenshots to show the sub-folders you created to file those documents and the files within each sub-folder:

Review and Lessons Learned

Review your work in Task 2 and 3, including what happened in the scenarios in Task 3.1 C.

Based on your review:

Determine the effectiveness of the management information and communication processes and procedures.
Identify, and document lessons learned, and recommend improvements for application in future projects.

Complete a post-project review report (Template 3)

Template 3 -Post-Project Review Report

Post-Project Review Report – Information and Communication
Name of project: MMI Project
Worked well Brief summary of what worked well (40-80 words)The in-depth examination of policies and procedures aided in the clarification of the system for all stakeholders. Furthermore, it provided a chance for all stakeholders to express their concerns in order to improve the system. Overall, the sessions and comprehensive work analysis aid in the system’s improvement.
Could have gone better Brief summary of what could have gone better (40-80 words) The job went well in general, however the virtual sessions were difficult. Because it might be difficult to communicate ideas or points of view at times. Despite this, we were able to meet our goal.
Lessons learned (Identify 3-4 lessons learned with the recommendation for improvement): · Stakeholder input and suggestions are extremely valuable in improving the system. · The information and communication process for projects is critical to the organization’s success. · Slack, for example, is a new tool that everyone should be able to use. · The policies and processes should be thoroughly explained to the employers.

Review and Lessons Learned – Peer Review

Review the Post-Project Review Report of a classmate (not in your project team).

Discuss the report with him/her and provide feedback on their report:

What did they do well? (1-2)
What additional lessons learned should have been included? (1-2)
What additional recommendations would you provide? (1-2)

Summarise your findings and recommendations in Template 4.

Template 4 –Peer Review of a Post-Project Review Report

Name of the peer-reviewed student	Adam
Worked well	The meetings are scheduled and the process of improvement worked perfectly.
Additional lessons learned	Learned slack technology efficiently and learned communication system and information management importance.
Additional recommendations	The technology must be utilized in more systems to prepare the work productively and effectively (Wong, 2018).

References

Please include your references below:

(Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)

Butt, S. A., & Jamal, T. (2017). Frequent change request from user to handle cost on project in agile model. Proc. of Asia Pacific Journal of Multidisciplinary Research, 5(2), 26-42.

Hallak, L. I. A. (2015). An investigation of how design managers in organisations in Bahrain manage and evaluate visual communication design for strategic advantage.

Wong, Y. M. S. (2018). Virtual sensemaking and self-presentation on Slack: Exploring the effects of Enterprise Social Network (ESN) on workplace culture and socialisation. University of Copenhagen.

Global water shortage debate

Topic- Can the global community successfully confront the global water shortage?

Summary

In the article, the author summarizes water as a human right and common public and environmental goals as well. It is often opposed by the water view as the commodity which needs to be priced to make sure water is used effectively and in a sustainable manner. It also summarizes that there are millions of people throughout the planet who needs suitable induction to one of the important parts of life which are clean water.

I disagree with the author on this issue. According to me, the global water shortage cannot be confronted successfully by the global community, but I believe they can reduce the outcomes of water crises. Adopting the 2018 UN World Water Development strategy to find nature-based solutions will be one of the best solutions for the rising and upcoming water crises. Some answers will be provided by the NBS to minimize the damages which can occur from the degradation of the ecosystem, increase, and development of water supply management, among the population water quality, can be increased. At a higher way, there is an increase in global warming. With the increase in the emission of carbon, the water is being polluted. The freshwater volumes are decreasing and only a few columns are left when the freshwater is polluted it is very difficult to get the freshwater (Ungureanu, et al., 2020).

Below are my 3 arguments to disagree with the author are-

1) Awareness of the people

The beginning stage is only for the socially aware and educated. Although there will be a more skilled effect when the general society joins the center which motivates the individual to save the water. The people of the country can be educated about the change in consumption and lifestyle. It is very important to make people aware of the decreasing freshwater volumes. Now a day’s shortage of freshwater is a crucial issue, to get clean water even though many rich people are using various filters and poor people are getting unclear water to drink. Due to the shortage of water people are facing various issues like the destruction of habits, migration waves, and loss of biodiversity (Voicu, et al., 2020).

They can be made aware of the various solution for managing water scarcity like-

1) Special tanks can be stored for saving the rainwater for irrigation.

2) For more efficient watering drip irrigation can be used.

As per the report, various factors have been highlighted in the article which can lead to water crises. In the article looming water crises are highlighted from the 6 interconnected contexts:

Scarcity of water and insecurity
Disasters that are related to waters
Water
Sanitation and health crises
Water infrastructure deterioration and destruction
In sustainable development
Degradation of ecosystem

But there are various reasons which can lead to water crises in a specific area (Wada, et al., 2018).

2) To do agriculture in scientific ways

For taking the water management issues it also shows the various measures. There will be effective management which means tackling the issues which are neglected like wastage of water in the present system but this particular situation is not the solution for all the issues.

As per the viewpoint of farmers smart farming can be adopted to save water. In smart farming techniques, water is used effectually and there is also no wastage of water. There are several ways which can be used by farmers using herbicide-tolerant crops and herbicides. These techniques do not allow for no-farming so it does need soil to be turned over and moisture can be retained. With the help of no-till farming, soil moisture can be increased by the farmers (Rosa, et al., 2020).

Recently China has become the world trailblazer in respect of bioengineering which makes them more solid and helpful. According to the viewpoint of farmers, smart farming must be the outfit of the farmers with the addition of better and unique maltreatment chiefs and exercises.

Information system of management- for the solid events planned structures, getting prepared and taking care off and in the construction aspect scattering the data to take proper care of assignments of farms and limits (Greve, et al., 2018).

3) Around the world role of management institutions and policy maker’s role

One more measure which is provided in the article by the author by facing these issues is a congestive and intelligent way will water will continue to support the life, biodiversity, and development of our future and children as well. But according to me, this is correct and useful for developing countries they are not having resources. Better policies and regulations can be developed and enacted to save water. It is not only the responsibility of the global community and they only also cannot confront the shortage of water (Dell’Angelo, et al., 2020).

Government bodies need to redefine the roles. To ensure more protection government can expand the clean water act. Distribution infrastructure systems can also be improved to save water. Due to poor infrastructure, the economy and health are affected. It adds costs, wastes resources, quality of life is diminished and it also allows the preventable water-bones diseases to spread among the populations which are vulnerable, mainly children. To the developing world, the issue is not confined. On the regular basis,with the burst of pipes in the US, boil alerts are promoted (Kellner, 2021).

Conclusion

I have concluded that the crises of water are a global issue and it can be only talked about when each country will be known that they minimize the use of available resources which they have. It is the only responsibility of the global community. If we need to save water then everyone must do a little effort to save water. It is important to protect the investment in the water-related infrastructure from stress and shocks. Many ways can be adopted to save water like rainwater harvesting, wastewater can be recycled, and rainwater harvesting. These are some of the ways to save water. More awareness can be spread about the ways to save water. Last, again I want to say that the water shortage cannot be successfully confronted by the global community, they can minimize its effect but they can not resolve it fully (Kellner, 2021).

Reference

Greve, P., Kahil, T., Mochizuki, J., Schinko, T., Satoh, Y., Burek, P., … & Wada, Y. (2018). Global assessment of water challenges under uncertainty in water scarcity projections. Nature Sustainability, 1(9), 486-494.https://sci-hub.hkvisa.net/10.1038/s41893-018-0134-9

Kellner, E. (2021). The controversial debate on the role of water reservoirs in reducing water scarcity. Wiley Interdisciplinary Reviews: Water, 8(3), e1514.https://wires.onlinelibrary.wiley.com/doi/pdf/10.1002/wat2.1514

Rosa, L., Chiarelli, D. D., Rulli, M. C., Dell’Angelo, J., & D’Odorico, P. (2020). Global agricultural economic water scarcity. Science Advances, 6(18), eaaz6031.https://sci-hub.hkvisa.net/10.1126/sciadv.aaz6031

Ungureanu, N., Vlăduț, V., & Voicu, G. (2020). Water scarcity and wastewater reuse in crop irrigation. Sustainability, 12(21), 9055.https://sci-hub.hkvisa.net/10.3390/su12219055

Table of Contents

Section 1

Introducing a company that has been established in Canada in 2019, is Baking Foods Company and it has registered in Canada. The company is serving its services and well as selling its products in different countries and cities around the world. The goals and objectives of the company include serving its customers in the best possible manner as well as ensuring that all customers are satisfied with the services of Bake Foods company.

Products and Services

The products and services of Baking Foods company is frozen potatoes, and they offer non-frozen products to its customers as well. In some areas outside Canada, they produce a variety of chilled products including roast potatoes, roasted eggs. These potatoes are used in several ways in cooking different items, and all these items are produced by using natural ingredients. Frozen foods will be used mostly by restaurants because it ensures that there is no wastage, and maintain the taste of consumers(Singh, et al., 2021).

Goals and Objectives

The goals and objectives of Baking Foods Company are to produce foods from natural ingredients, as well as increase the market share of Baking Foods Company, as well as reduce employee turnover and increase the satisfaction of the business. They are focusing on strengthening customer service. The company is also focusing on reaching several community members and increasing brand awareness. Maintaining good relations with customers, as well as employees is the most prior goal and objective of Baking Foods Company (Singh, et al., 2021).

Organizational Structure and Culture

The organizational structure of Baking Foods Company is a Hierarchical organizational structure, in which on the top level, there is a CEO and 3 Managers as well as a Board of Directors. In the middle level of management, there are general managers and senior managers, and supervisors. At the lower level of management, some subordinates are working for the organization. Organizational culture is when the company is accepting diversity, and they are hiring employees from diverse cultural backgrounds (Bakhritdinovich, et al., 2021).

Value Proposition

The value proposition of Baking Foods Company includes that these products are prepared from natural ingredients, and they are innovative, as well as easily accessible to all the customers of Baking Foods Company(Bakhritdinovich, et al., 2021).

Target Audience

The target audience of the company is women of Canada as well as restaurants, and small hotels who will purchase frozen food items including frozen potatoes, roast potatoes, and chilled potatoes for preparing different food items, and the business is targeting customers in different areas.

Timeline

The business has been started in the year 2019, and it is operating for the last 2 years.

Section 2

Business Ownership Model of Baking Foods Company

The business ownership that Baking Foods Company is followed is Corporation Limited, and the owner of the business lives in Canada. It is the most suitable form of business for the owner of the Baking Foods Company is talking decisions and taking opinions from staff members of Baking Foods Company(Orekhov, et al., 2020).

Advantages and Disadvantages of Corporation form of business

There are several advantages of the corporate form of business that baking foods company is having is that the business is having easy access to the capital for expanding their business in different areas of the world, as well as the business has security, the corporate form of business also has the business security and continuity.

Disadvantages that Baking Foods company might have while using the corporate form of business is that it is time-consuming and they are subjected to double taxation, as well as having the rigid formalities and protocols that they have to follow (Orekhov, et al., 2020).

Due to Covid-19 the business may face different kinds of threats such as competition has been increased in the market, and several other firms are competing with the baking foods company. Other threats are such as that there was difficulty in access to the capital and attracting the customers because due to Covid-19, the consumers were not purchasing the food items from outside, they were only having or consuming homemade foods. The export of products of Baking Food company is also decreased during the Covid-19 because the government has put restrictions on imports and exports of food items. Expanding the business was also one of the challenges that were faced by the company. Several opportunities come to the business including that the local market of Baking Foods Company was also increasing, and customers of Canada have supported our business during the Covid-19 pandemic and they realize the importance of products manufactured by the Baking Foods company.

Section 3

Types of Costs

There are different types of costs involved in Baking Foods Company are such as –

Fixed Costs

Rental payments that the location of the business is on rent, so the amount that will be paid to the owner of the location will be considered as the rental payment (Pornprakun, et al., 2018).
Salaries paid to staff members and employees of the company.
Deprecation charged on assets of the company.
Insurance of the business as well as employees of the business.
Internet services provide to staff members are also a fixed payment.

Variable Costs

Parking Fees that will be generated for parking the vehicles of staff members, managers, and board of directors.
Repairs and Maintenance(Pornprakun, et al., 2018).
Office supplies are another example of Variable costs for Baking Foods Company.
Professional services charged by the hour.
Commission paid is a variable cost.

Particulars	Costs
Fixed Costs
Rental payments	$8,000
Salaries	$10,000
Deprecation	$2,000
Insurance	$7,000
Internet	$8,000
Variable Costs
Parking Fees	$5,000
Repairs and Maintenance	$4,000
Office supplies	$6,000
Professional services	$10,000
Commission paid	$10,000

Contingencies and Future Need Costs

It includes that Baking Foods Company will face some kind of contingencies such as sales of company decrease or employee turnover has been increased. To ensure that there no situation will come like these contingencies, and for that training will be given to employees to upgrade their knowledge and provide them with more job opportunities. Sales will also be maintained in the company by browsing the new opportunities (Milosavljevic, et al., 2019).

Contingency costs include $30,000. For hiring new employees if employee turnover increases in the organization, the cost incurred will be $25,000.

Total Costs including Fixed Costs as well as Variable costs are $1,10,000, in which the contingency amount is also included and income generated from these costs is $1,80,000.So, the profit will be generated at $70,000(Milosavljevic, et al., 2019).

After analyzing the cost-based analysis, it has been determined that the Baking Foods Company is making high benefits.

Degree in Managerial Control

I have the full degree of managerial control over managing the costs and ensuring that costs must not be exceeded the budget. Due to Covid-19, the managerial control is differentiated, because costs have been increased sometimes as well as decreased in the business.

Section 4

Sources of Funds

Sources of Funds that are suitable for the business are such as mainly the retained earnings and the debt capital which includes taking loans from financial institutions, and banks and returning the money including the interest payment.

The business is eligible for taking a loan from banks because banks and financial institutions easily provide loans to businesses for expanding in different areas of the world. Bank loans can easily meet the working capital requirements and maintain the cash flow of the business during difficult times for Baking Foods Company. It can also strengthen the financial position and stability during the tough or lean period of the business.

Financial Tools

Financial tools that will be used for determining the financial position of the business and checking the economic viability of the project by conducting the Cost-Benefit Analysis. Rate of Return, as well as Payback Period and Net Present Value, are other financial tool that will be beneficial in estimating the returns made from the investment.

Alternative Options that can be taken

The alternative options that would be taken are such as Venture Capital or approaching angel investors as they are suitable options for investment in the organization. Angel investors are less risky as compared to taking a business loan, and no need to give them collateral security as well, and no repayments and no interest will be paid to the angel investors. They have better knowledge of investment and they can easily guide the business in investing in different areas of the market. Venture Capital will also be another beneficial option as it can easily manage the pooled investments as well as provide high-growth opportunities to the business (Anggari, et al., 2020).

Plan Guru is the top financial management tool used for the budgeting process, and it provides the cash flow analysis, and provide the financial ratios, forecasts the business and market demand for the next 10 financial years of the business. It is one of the most affordable business budgeting software, and it excels in the import of non-financial data and provides GST Calculations as well. Different pricing options are available for Plan Guru for the Baking Foods Company(Anggari, et al., 2020).

References

Anggari, N. L. S., & Dana, I. M. (2020). The effect of capital adequacy ratio, third party funds, loan to deposit ratio, bank size on profitability in Banking Companies on IDX. American Journal of Humanities and Social Sciences Research (AJHSSR), 4(12), 334-338.https://www.ajhssr.com/wp-content/uploads/2020/12/ZP20412334338.pdf

Bakhritdinovich, I. R., Orifjanovich, J. G., Anvarovich, S. B., &Sadriddinovich, O. S. (2021). Goals and Objectives of Small Business and Entrepreneurship Development. European Journal of Life Safety and Stability (2660-9630), 6, 28-33.http://ejlss.indexedresearch.org/index.php/ejlss/article/download/54/54

Milosavljevic, M., Milanovic, N., &Joksimovic, N. Z. (2019). CONTINGENCIES, PERFORMANCE MEASURE DIVERSITY AND FIRM PERFORMANCE. Economic and Social Development: Book of Proceedings, 85-95.https://www.researchgate.net/profile/Rauf-Salayev-2/publication/341735109_THE_MAIN_DIRECTIONS_IN_TAX_SYSTEM’S_REFORM_IN_THE_AZERBAIJAN_REPUBLIC/links/5ed113cb45851529451b99b1/THE-MAIN-DIRECTIONS-IN-TAX-SYSTEMS-REFORM-IN-THE-AZERBAIJAN-REPUBLIC.pdf#page=93

Orekhov, S. A., Glazov, R. V., Filin, S. A., Rakauskiyene, O. G., Balakhanova, D. K., & Genkin, E. V. (2020). Transformation of corporate governance systems: new challenges. In 2nd International Conference on Pedagogy, Communication and Sociology (ICPCS (No. 2020, p. 325).https://www.researchgate.net/profile/Evgeny-Genkin/publication/339671547_Transformation_of_Corporate_Governance_Systems_New_Challenges/links/610a52770c2bfa282a20ab0d/Transformation-of-Corporate-Governance-Systems-New-Challenges.pdf

Pornprakun, W., Sungnul, S., Kiataramkul, C., & Moore, E. J. (2018). Bi-objective optimization model for harvesting of sugarcane with fixed and variable costs of harvesting. In Proceedings of the International MultiConference of Engineers and Computer Scientists (Vol. 2).http://www.iaeng.org/publication/IMECS2018/IMECS2018_pp876-879.pdf

Singh, V., & Singh, P. (2021). A Comprehensive Analysis on Managing Business Goals and Objectives.https://a2zjournals.com/jmss/uploadpdf/JMSS_Vikrant_0052.pdf

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