blogs of moodle monkey

ASSESSMENT 1
ONLINE course
RESOLVE CONFLICTS AMONG TEAM MEMBERS

1. Dispute or argument among work colleagues
The managers have a big role in the conflicts when it comes to the employees because at the
workplace the manager must keep a keen watch on the employee's stress what kind of conflicts and issues were going on in the department. After all, it is the liability of the manager and HR to focus on the stress level of the organization sometimes the issues of opinions and priorities may be arises that will become a big obstacle in the organization which puts an impact and effect on
the productivity of the organization that leads to the downfall in the growth of the company.

2. Job duties or rosters
The job duties mention in every organization in which h every employee has to follow the roster
which says that with the time management every employee has to work on and it needs not to
befall anywhere every work has segregation and each employee has to come within the contact
of the work equal liabilities and job roles have been assign to each member that has been created
in the roster nobody shall lie within the safe zone no issues of workload shall arise so no
conflicts at the workplace.

3. Lack of competence at workplace
Every organization success shall depend upon the skills and strength of the employees where the
employees have to move away to the formal qualification that will attribute towards the personal
characteristics and features that will have a human resource activity that involves the job analysis
because the benefit of the employees have to identify their identity that change to meet out the
fluctuations of the system that are unwieldy have to describe the performance while it does not
assure the improved the performance.

4. Worker mistake

Sometimes the workers shall also have committed the mistakes on which the worker shall the
traditional role of the employees that will have to suffer some kind of threats that will depend
upon the different type of punishment in which the counter productivity of the workers shall be
kept aside where the industry shall resist saying the worker about the wrongdoings but may be
different collusion of the work mat create hindrances that will change the environment of the
workplace.

5. Dismissal
The dismissal sometimes takes place when the workers shall doing their work on their basis they
need their guidance and the permission they want freedom and the so when the employee used
their power of will and power to do then they will be able to do their work as per their way then
there will be the chances of the conflicts and the manager shall be a revival to do their conflicts
as per their decision and the employer shall have the variety of reasons in which he should have
to deal with the things that were doings apart form that due to the downwards economic turn
have a problem so related to the performance of the employee which leads him/ her towards the
dismissal.

6. Cultural misunderstanding
The cultural misunderstanding includes the hand gestures, embracing, hand feet, mind the own
feet use the words carefully all these things were needed when there will be something
unintentionally will be having will bear the fine things that will be having to do the fine things
but will share the possibility that will be offended towards the lack of knowledge instead of
having aggressive and communication problems (Denes, et al., 2020).

ASSESSMENT 2
ROLE PLAY
RESOLVING ESCALATED COMPLAINTS OR DISPUTES
In the given role play will have to play the role of the store manager and have to deal with the
customer complaints.

1. Delays or poor timing of product or service supply
Hello, good morning talking from the JB hi store of the laptop, as I am at the position of the store
manager that will be having the hurdles and continuous due to poor delivery many of our
customers bear the same problem but as will have to give you the assurance that will try our best
to make your product available at the best price and at your doorstep soon because our services
are so fast as we all know that the delivery of supplies had been held up due to major road
constructions and intersection. It is my request to you that please keep patience and it will be
more probable to be there it is the normal problem which arises sometimes due to major issues
and it is my promise to your mama please don't panic your product will reach up to you so that will keep the benefits and if there will be more problem then will cancel your order and will
refund to your amount.

2. Incorrect pricing of product or service
In the given case study the customer is looking for a Toshiba laptop whose pricing shall be
reduced from dollar 350 to dollar 250 and such kind of discounted price shall be available only
on Monday as the staff will on holiday maximum staff be on the weekend short event due to
which the discounted price cannot be put on the counterpart and the customer had purchased the
laptop on the original price that will create a big problem for us as being a manager when the
customer came to know about the discounted product then it is being created a big problem
because the customer has started doing conflicts in the store due to the staff members mistakes
due to the incorrect pricing that will be hand on the laptop. Being a manager has tried to do make the condition and shall maintain the harmony in the store and relax the customer so that the
things will be sorted out and the manager then again made the new billing with the new pricing
strategy along with the new discounted price (Denes, et al., 2020).

3. Delays or errors in providing the product or service
The laptop shall be done available at the reduced price and the laptop shall also deliver now the
system will generate the problem that will have the problem of billing that the customer now
complains about the errors and generating the billing and other formalities that will be a part of
the system then also the product or service that will be problematic for us the customer complaint
that firstly the members shall have to create the problem and the delivery of the product shall be
late as being a manager will try to convince the customer as the store already delayed to put the
discounted price along with that they were annoyed of lack of customer service (Myers, et l.,
2018).

4. Misunderstanding of a Customer request or Communication barrier
Some of the communication barriers had been arising that the conversation arose between the
customer and the manager that prevents or disables to the right message to deliver the right
message as the communication barrier shall be segregate among the three categories are-

Physical communication barrier
Emotional communication barrier
Language-communication barrier
All these three are categorized because while working in the organization will have to work in
the remote work area, dispersed workforce, the introduction of new communication strategy that
will be included-
1. Communication skills and styles
2. Social distance and the physical barriers
3. Disengagement
4. Organizational structure
5. Information overload
6. Lack of trust

7. Clarity, consistency, and frequency
8. Listening
9. Wrong Communication channels
10. Demographics and Cultural differences
11. Wrong communication strategy
12. Lack of personalization
13. Grapevine communication (Myers, ET l., 2018).

Problems or fault with product or service
While the customer will have to interact with the business in which had to do interaction with the
customer relationship and the services that will be provided to the customer shall have to provide
that the customer shall have to mound the customer politely to need to achieve the customer
satisfaction so there will more problems to handle those things and respond them effectively to
handle that challenges that will have to prove their ability to how to handle and cope up with the
things that will be merged around the issues that were related to the customer services and
respond them effectively and confidently.
Refused entry or ejection from premises
It includes that in the organization the person whose licensed value shall be rejected have the
vicinity to the venue like fix the distance of the venue shall not be rejected with the excusable
values (Gorier, 2018).

ASSESSMENT 3
CASE STUDY
Question 1
Being Supervisors of the hotel, the following Breach of regulations shall be made available on
the married couple who were creating nuisance in the pub are-

1. Will tackle the situation and as in the given case study they had shown that her husband
had to shout at her then she will be immensely trying to leave her wrist from her husband's hand
so in that condition being a supervisor will try to take her out of that situation and will make it
reach to the most of the possible key areas where they will yelling out and the will give him
some time limit otherwise have to take some sort of legal actions that will be handed over the
time including the prison in the violence of breaking of rules, abusive or insolent language all the
regulations shall be deal with the difference so if the situation not comes to the normal they will
have to follow the following sections 42A, 43, 44, and 83 that will be attached with the
correctional services of regulations.

2. At the onset of domestic violence the purpose of the regulations that they were preventing
a person that will be apprehended the orders that engaged the person against the orders that will
have a restricted number of legislations including for example assault or sexual assault and
criminal prosecution.

3. Where the applicable case study matter and the decision shall be covered under this shall
have liability and shall be liable for the imprisonment or fine whichever the higher and if the
situation goes out of control then maybe it will be liable for both the fine and the imprisonment.
As per the Australian regulations, there will be no domestic violence and especially at a public
place which is considered to be the riskiest matter the police arrive and shall be made available at
the police station after that it will be an unbearable situation for both, in that case, they have to
take care the norms of the public place along with it shall take care of the sentencing legislation.

Question 2
The appropriate steps that shall be taken by them are that being Supervisor they had to tackle the
situations are-
1. Physical fighting shall harm one another when the couples are fighting will intervene in
between and then will try to quickly escalate the matter as the dispute shall be verbal so each
employee as his neutral location to the cool of will try to make them calm and relax.
2. While following the corporate policy will follow the protocols of the organization and
made them understand while trying to sort out the things that will be more vulnerable.
3. While the things will be depending upon the severity of happening that will indulge the
things to coordinate the matter with the senior management and the upper level of that will be
altercation having a department or damage of the property that takes place (Govier, 2018).

Question 3
Policies and Procedures while relating to the conflicts that arose between the married couples
are-
1. Substantive and affective Conflict
The conflicts shall happen when they both have had an individual conflict takes place when the
question and answer round takes place and the spouse shall not understand the key terms then the
conflict shall be arising.
So, it is one of the policies and procedure that takes place relates to the trouble that will be
having a separate team of the members that will e having a perception of negative past
performance and experience.

2. Intra organizational and inter-organizational conflicts rise

While it leads towards creating a problem in the organization that needs to determine their sense
of humor. Never try to create a scene at a public place because if someone breaches the policies
and procedures of any on the organization whether it relates to the work organization or public
organization shall be eligible for the fine and heavy fine including imprisonment.

3. The policies and procedures shall be developed among them then it will be concluded
that it is a public place and every member has to follow the strict rules of the organization and if
there will be any damage of property or asset of the hotel or pub then will be liable to pay the
dollar 10,000 (Grossman, et al., 2017).

Question 4
While asking the couple to go out and leave the premises and will try to come on the domestic
violence then it will be more difficult to handle the situation and will able to make the sense of
the normal situation and try to take help of the police and the other members and put fine and
also will try to police will handcuff them because today one couple will be done and the other
one will also try to do the same thing so to stop the nuisance and the other public relation
nuisance will have to the strict action against it (Grossman, et al., 2017).

Question 5
1. Lower down the morale and the values
2. Resentment
3. Stunted growth
4. Overlooked potential
5. Desertion
6. Legal implications
7. Foster professionalism
8. Facilitate the communication

9. Get to the bottom of it

ASSESMENT 4
Question 1
There are different types of conflicts that cause the growth of the workplace.
1) Work style conflict – It would cause work issues at the workplace.
2) Leadership conflict – It would cause the leadership criteria.
3) Discrimination – It would cause the problem of different religion and behavior.

Question 2
Conflict issues could be overcome by following an open communication style. It would allow the
employee to ask their queries and give suggestions about the structure of the company. All the
employees would clear there and conflicts effectively and efficiently.

Question 3
Less production, more complaints, and stress are the signs of conflict among staff members.

Question 4
The colleague must be treated politely or respectfully. The manager must listen to the hurdles
that the colleague is facing with the shift. The manager is supposed to clear all the hurdles of
colleagues effectually. The manager must tell the colleague that the shift could not be covered
but I can help you to overcome the shift issues.

Question 5

The manager must deal politely and patiently with the unsatisfied customer about the freshness
of the product. The manager must tell them that the product is balked today only and it is fresh.
The manager could show the ingredients that are used in the baking cake.

Question 6
The manager must politely tell the customer that you have given the $20 note. We were not
given a $50 note as we were not supposed to give you a chance. Please check your wallet and try
to remember where you have spent the $50 note. We can show you the CC camera video.

Question 7
1) Assertiveness – It is one of the most important conflicts resolution techniques. Every person
must be self-confident and assertive towards the development of the organization. It would
reduce the negative effects of lack of confidence.
2) Active listening – It is also one of the most conflict resolution techniques. Active listening
could reduce the effect of conflict issues. Every member would feel motivated after the active
listening.
3) Nonverbal communication – It is the technique that is done through facial expressions. It is
defined as the body language and physical distance among the employees.
4) Language style – All the employees must follow the professional language style. It must be
framed in a respectful manner that would lead to reducing conflict issues at the organization.
5) Negotiation – Proper discussion about the issue of the agreement must be done that would
lead to an improvement in reducing conflict issues at the workplace.
6) Use of appropriate communication – The reason for various conflict issues is lack of
communication. All the queries and problems must be communicated effectually which would
lead to reducing conflict issues at the workplace.

Question 8

1) Noise – It could be minimized by listening to every member effectually. All the members
would be asked to talk in polite and low volume.
2) Cultural differences – It could be minimized by following anti-discrimination law. All the
members must be treated equally as all the members came along from different cultures and
backgrounds.
3) Limited language skills – It could be minimized by scheduling training to teach language
skills. Every member must have language skills to handle all the activities of the organization.
4) Emotional state – It could be minimized by following an effective and efficient organizational
structure. There is a need to manage all the emotions of employees personally. All the members
must feel motivated and supportive of the organization (Patwary, et al., 2016).

Question 9
Emotions could be controlled while communicating in a stressful condition such as
1) Always keep a smile on your face
2) Get ready properly
3) Side your emotions and think about the work
4) Change your body language

Question 10
Nonverbal communication is important to convey the message to another person. It provides
valuable information. It provides information about the feeling of a person and how the
information is received and how to approach an individual as well as the group.

Question 11
Body language
1) Smiling

2) Bullying
3) Anger
4) Guilt
5) Sad
6) Confident
7) Frustrated

Question 12
No there is no authority to ask a person to leave the premises. No landlord or high authority has a
right to ask about the premises from another person (Danielsson, et al., 2015).

Question 13
Competition act 2002 and right in international laws are two legislations to restrict entry to a
person into the establishment.

Question 14
Joe could resolve this conflict with a better understanding and polite manner. He could explain
the Fred that how to keep equipment clean after utilization. Better understanding and better
communication strategies must be followed to overcome these types of conflict issues
(Danielsson, et al., 2015).

Question 15
There are examples of legislation of grievance procedure are employment Act 2008,
Employment tribunals regulations 2008, and code of practice in the grievance procedure.

Question 16

The first step of the workplace grievance resolution procedure is to develop a system. There is a
need to create a system to resolve all the grievance solution of the procedure.

Question 17
There are five main stages of conflict at the workplace such as
1) Latent conflict
2) Perceived conflict
3) Aftermath conflict
4) Felt conflict
5) Manifest conflict

Question 18
There are steps to eruct intoxicated person who is Nonconfrontational such as
1) Inform the person to not serve alcohol
2) Schedule poster and sign to avoid liquor services
3) Explain the reason for refusal

Question 19
There is a process to evict an intoxicated person such as
1) Stay polite during the process
2) No argument with the intoxicated persons
3) Don’t humiliate the other member

4) Deal effectually with the situation
5) Follow active listening and support the person (Friston, et al., 2021).

Question 20
No physical action could be taken to remove the patron from the establishment. There is a need
to follow the process to remove the patron from the establishment. A person must have a license
pr permit holders to appoint or patron a person.

Question 21
There are various strategies to reduce the risks of conflict at the workplace such as
1) Follow open communication style
2) Don’t avoid anything
3) Follow formal complaint procedure
4) No discrimination
5) Make sure about the fair policy

Question 22
Some steps must be followed to deal with complaints such as
1) Place your emotions to the side
2) Be thankful to the customer
3) Understand the complaint from the customer side
4) Provide support
5) Be adaptable
6) Plan actions to solve complaints (Raniere, 2015).

Question 23
There is the complaint procedure of organization for tourism such as
1) Mention the date when the complaint was made
2) An explanation about the complaint
3) List of responses
4) Name who dealt the complain
5) The date of the solution of the complaint

Question 24
Various methods could be utilized to minimize the conflict issues at the workplace such as-
1) Negotiation method – It includes a discussion with the managers.
2) Meditation method – Discussion about the mutual agreement is done.
3) Arbitration method – Conflict issue is submitted to the arbitrator for a solution.

Question 25
There are various resources needed while dealing with a conflict situation. The resources are-
1) Talk with every person that is involved in the conflict situation
2) Focus on the personalities and the behavior of the candidates
3) Review points of agreement and disagreement
4) Establish an action plan

 

References
Bd, P. (2015). Policies and Procedures.
Danielsson, C. B., Bodin, L., Wulff, C., & Theorell, T. (2015). The relation between office type
and workplace conflict: A gender and noise perspective. Journal of Environmental
Psychology, 42, 161-171.
Denes, A., Crowley, J. P., Winkler, K. L., Dhillon, A., Ponivas, A. L., & Bennett, M. (2020).
Exploring the effects of pillow talk on relationship satisfaction and physiological stress responses
to couples’ difficult conversations. Communication Monographs, 87(3), 267-290.
Friston, K. J., Sajid, N., Quiroga-Martinez, D. R., Parr, T., Price, C. J., & Holmes, E. (2021).
Active listening. Hearing research, 399, 107998.
Govier, T. (2018). Problems in argument analysis and evaluation (Vol. 6). The University of
Windsor.
Grossman, G., & Michelitch, K. (2017). Information dissemination, competitive pressure, and
politician performance between elections: A field experiment in Uganda. Competitive Pressure,
and Politician Performance between Elections: A Field Experiment in Uganda (September 12,
2017).
Kelmendi, K. (2015). Domestic violence against women in Kosovo: A qualitative study of
women’s experiences. Journal of interpersonal violence, 30(4), 680-702.
Kim, Y., Shaw, A., Zhang, H., & Gerber, E. (2017, February). Understanding trust amid delays
in crowdfunding. In Proceedings of the 2017 ACM Conference on Computer Supported
Cooperative Work and Social Computing (pp. 1982-1996).
Kumar, A., Shankar, R., Choudhary, A., & Thakur, L. S. (2016). A big data MapReduce
framework for fault diagnosis in cloud-based manufacturing. International Journal of
Production Research, 54(23), 7060-7073.

20
Maceachern, E., Kosny, A., Ståhl, C., O'Hagan, F., Redgrift, L., Sanford, S., … & Mahood, Q.
(2016). A systematic review of qualitative literature on occupational health and safety legislation
and regulatory enforcement planning and implementation. Scandinavian journal of work,
environment & health, 3-16.
Myers, L. C., & Finnigan, K. S. (2018). Using Data to Guide Difficult Conversations around
Structural Racism. Voices in urban education, 48, 38-45.
Patwary, A. K., & Hamimi, O. (2016). An overview of consumer complaining behavior and the
choice of complaint channels in service industry.
Raniere, K. A. (2015). U.S. Patent Application No. 14/174,986.

ASSESSMENT 1
ONLINE course
RESOLVE CONFLICTS AMONG TEAM MEMBERS

1. Dispute or argument among work colleagues
The managers have a big role in the conflicts when it comes to the employees because at the
workplace the manager must keep a keen watch on the employee's stress what kind of conflicts
and issues were going on in the department. After all, it is the liability of the manager and HR to
focus on the stress level of the organization sometimes the issues of opinions and priorities may
be arises that will become a big obstacle in the organization which puts an impact and effect on
the productivity of the organization that leads to the downfall in the growth of the company.

2. Job duties or rosters
The job duties mention in every organization in which h every employee has to follow the roster
which says that with the time management every employee has to work on and it needs not to
befall anywhere every work has segregation and each employee has to come within the contact
of the work equal liabilities and job roles have been assign to each member that has been created
in the roster nobody shall lie within the safe zone no issues of workload shall arise so no
conflicts at the workplace.

3. Lack of competence at workplace
Every organization success shall depend upon the skills and strength of the employees where the
employees have to move away to the formal qualification that will attribute towards the personal
characteristics and features that will have a human resource activity that involves the job analysis
because the benefit of the employees have to identify their identity that change to meet out the
fluctuations of the system that are unwieldy have to describe the performance while it does not
assure the improved the performance.

4. Worker mistake

Sometimes the workers shall also have committed the mistakes on which the worker shall the
traditional role of the employees that will have to suffer some kind of threats that will depend
upon the different type of punishment in which the counter productivity of the workers shall be
kept aside where the industry shall resist saying the worker about the wrongdoings but may be
different collusion of the work mat create hindrances that will change the environment of the
workplace.

5. Dismissal
The dismissal sometimes takes place when the workers shall doing their work on their basis they
need their guidance and the permission they want freedom and the so when the employee used
their power of will and power to do then they will be able to do their work as per their way then
there will be the chances of the conflicts and the manager shall be a revival to do their conflicts
as per their decision and the employer shall have the variety of reasons in which he should have
to deal with the things that were doings apart form that due to the downwards economic turn
have a problem so related to the performance of the employee which leads him/ her towards the
dismissal.

6. Cultural misunderstanding

The cultural misunderstanding includes the hand gestures, embracing, hand feet, mind the own
feet use the words carefully all these things were needed when there will be something
unintentionally will be having will bear the fine things that will be having to do the fine things
but will share the possibility that will be offended towards the lack of knowledge instead of
having aggressive and communication problems (Denes, et al., 2020).

ASSESSMENT 2
ROLE PLAY
RESOLVING ESCALATED COMPLAINTS OR DISPUTES
In the given role play will have to play the role of the store manager and have to deal with the
customer complaints.

1. Delays or poor timing of product or service supply
Hello, good morning talking from the JB hi store of the laptop, as I am at the position of the store
manager that will be having the hurdles and continuous due to poor delivery many of our
customers bear the same problem but as will have to give you the assurance that will try our best
to make your product available at the best price and at your doorstep soon because our services
are so fast as we all know that the delivery of supplies had been held up due to major road
constructions and intersection. It is my request to you that please keep patience and it will be
more probable to be there it is the normal problem which arises sometimes due to major issues
and it is my promise to your mama please don't panic your product will reach up to you so that will keep the benefits and if there will be more problem then will cancel your order and will
refund to your amount.

2. Incorrect pricing of product or service
In the given case study the customer is looking for a Toshiba laptop whose pricing shall be
reduced from dollar 350 to dollar 250 and such kind of discounted price shall be available only
on Monday as the staff will on holiday maximum staff be on the weekend short event due to
which the discounted price cannot be put on the counterpart and the customer had purchased the
laptop on the original price that will create a big problem for us as being a manager when the
customer came to know about the discounted product then it is being created a big problem
because the customer has started doing conflicts in the store due to the staff members mistakes
due to the incorrect pricing that will be hand on the laptop. Being a manager has tried to do make the condition and shall maintain the harmony in the store and relax the customer so that the
things will be sorted out and the manager then again made the new billing with the new pricing
strategy along with the new discounted price (Denes, et al., 2020).

3. Delays or errors in providing the product or service
The laptop shall be done available at the reduced price and the laptop shall also deliver now the
system will generate the problem that will have the problem of billing that the customer now
complains about the errors and generating the billing and other formalities that will be a part of
the system then also the product or service that will be problematic for us the customer complaint
that firstly the members shall have to create the problem and the delivery of the product shall be
late as being a manager will try to convince the customer as the store already delayed to put the
discounted price along with that they were annoyed of lack of customer service (Myers, et l.,
2018).

4. Misunderstanding of a Customer request or Communication barrier
Some of the communication barriers had been arising that the conversation arose between the
customer and the manager that prevents or disables to the right message to deliver the right
message as the communication barrier shall be segregate among the three categories are-

Physical communication barrier
Emotional communication barrier
Language-communication barrier
All these three are categorized because while working in the organization will have to work in
the remote work area, dispersed workforce, the introduction of new communication strategy that
will be included-
1. Communication skills and styles
2. Social distance and the physical barriers
3. Disengagement
4. Organizational structure
5. Information overload
6. Lack of trust

7. Clarity, consistency, and frequency
8. Listening
9. Wrong Communication channels
10. Demographics and Cultural differences
11. Wrong communication strategy
12. Lack of personalization
13. Grapevine communication (Myers, ET l., 2018).

Problems or fault with product or service
While the customer will have to interact with the business in which had to do interaction with the
customer relationship and the services that will be provided to the customer shall have to provide
that the customer shall have to mound the customer politely to need to achieve the customer
satisfaction so there will more problems to handle those things and respond them effectively to
handle that challenges that will have to prove their ability to how to handle and cope up with the
things that will be merged around the issues that were related to the customer services and
respond them effectively and confidently.

Refused entry or ejection from premises
It includes that in the organization the person whose licensed value shall be rejected have the
vicinity to the venue like fix the distance of the venue shall not be rejected with the excusable
values (Gorier, 2018).

ASSESSMENT 3
CASE STUDY
Question 1
Being Supervisors of the hotel, the following Breach of regulations shall be made available on
the married couple who were creating nuisance in the pub are-
1. Will tackle the situation and as in the given case study they had shown that her husband
had to shout at her then she will be immensely trying to leave her wrist from her husband's hand
so in that condition being a supervisor will try to take her out of that situation and will make it
reach to the most of the possible key areas where they will yelling out and the will give him
some time limit otherwise have to take some sort of legal actions that will be handed over the
time including the prison in the violence of breaking of rules, abusive or insolent language all the
regulations shall be deal with the difference so if the situation not comes to the normal they will
have to follow the following sections 42A, 43, 44, and 83 that will be attached with the
correctional services of regulations.

2. At the onset of domestic violence the purpose of the regulations that they were preventing
a person that will be apprehended the orders that engaged the person against the orders that will
have a restricted number of legislations including for example assault or sexual assault and
criminal prosecution.

3. Where the applicable case study matter and the decision shall be covered under this shall
have liability and shall be liable for the imprisonment or fine whichever the higher and if the
situation goes out of control then maybe it will be liable for both the fine and the imprisonment.
As per the Australian regulations, there will be no domestic violence and especially at a public
place which is considered to be the riskiest matter the police arrive and shall be made available at
the police station after that it will be an unbearable situation for both, in that case, they have to
take care the norms of the public place along with it shall take care of the sentencing legislation.

Question 2
The appropriate steps that shall be taken by them are that being Supervisor they had to tackle the
situations are-
1. Physical fighting shall harm one another when the couples are fighting will intervene in
between and then will try to quickly escalate the matter as the dispute shall be verbal so each
employee as his neutral location to the cool of will try to make them calm and relax.
2. While following the corporate policy will follow the protocols of the organization and
made them understand while trying to sort out the things that will be more vulnerable.
3. While the things will be depending upon the severity of happening that will indulge the
things to coordinate the matter with the senior management and the upper level of that will be
altercation having a department or damage of the property that takes place (Govier, 2018).

Question 3
Policies and Procedures while relating to the conflicts that arose between the married couples
are-
1. Substantive and affective Conflict
The conflicts shall happen when they both have had an individual conflict takes place when the
question and answer round takes place and the spouse shall not understand the key terms then the
conflict shall be arising.
So, it is one of the policies and procedure that takes place relates to the trouble that will be
having a separate team of the members that will e having a perception of negative past
performance and experience.
2. Intra organizational and inter-organizational conflicts rise While it leads towards creating a problem in the organization that needs to determine their sense
of humor. Never try to create a scene at a public place because if someone breaches the policies
and procedures of any on the organization whether it relates to the work organization or public
organization shall be eligible for the fine and heavy fine including imprisonment.
3. The policies and procedures shall be developed among them then it will be concluded
that it is a public place and every member has to follow the strict rules of the organization and if
there will be any damage of property or asset of the hotel or pub then will be liable to pay the
dollar 10,000 (Grossman, et al., 2017).

Question 4

While asking the couple to go out and leave the premises and will try to come on the domestic
violence then it will be more difficult to handle the situation and will able to make the sense of
the normal situation and try to take help of the police and the other members and put fine and
also will try to police will handcuff them because today one couple will be done and the other
one will also try to do the same thing so to stop the nuisance and the other public relation
nuisance will have to the strict action against it (Grossman, et al., 2017).

Question 5
1. Lower down the morale and the values
2. Resentment
3. Stunted growth
4. Overlooked potential
5. Desertion
6. Legal implications
7. Foster professionalism
8. Facilitate the communication

9. Get to the bottom of it

ASSESMENT 4 Question 1
There are different types of conflicts that cause the growth of the workplace.
1) Work style conflict – It would cause work issues at the workplace.
2) Leadership conflict – It would cause the leadership criteria.
3) Discrimination – It would cause the problem of different religion and behavior.

Question 2
Conflict issues could be overcome by following an open communication style. It would allow the
employee to ask their queries and give suggestions about the structure of the company. All the
employees would clear there and conflicts effectively and efficiently.

Question 3
Less production, more complaints, and stress are the signs of conflict among staff members.

Question 4
The colleague must be treated politely or respectfully. The manager must listen to the hurdles
that the colleague is facing with the shift. The manager is supposed to clear all the hurdles of
colleagues effectually. The manager must tell the colleague that the shift could not be covered
but I can help you to overcome the shift issues.
Question 5

The manager must deal politely and patiently with the unsatisfied customer about the freshness
of the product. The manager must tell them that the product is balked today only and it is fresh.
The manager could show the ingredients that are used in the baking cake.

Question 6
The manager must politely tell the customer that you have given the $20 note. We were not
given a $50 note as we were not supposed to give you a chance. Please check your wallet and try
to remember where you have spent the $50 note. We can show you the CC camera video.

Question 7
1) Assertiveness – It is one of the most important conflicts resolution techniques. Every person
must be self-confident and assertive towards the development of the organization. It would
reduce the negative effects of lack of confidence.
2) Active listening – It is also one of the most conflict resolution techniques. Active listening
could reduce the effect of conflict issues. Every member would feel motivated after the active
listening.
3) Nonverbal communication – It is the technique that is done through facial expressions. It is
defined as the body language and physical distance among the employees.
4) Language style – All the employees must follow the professional language style. It must be
framed in a respectful manner that would lead to reducing conflict issues at the organization.
5) Negotiation – Proper discussion about the issue of the agreement must be done that would
lead to an improvement in reducing conflict issues at the workplace.
6) Use of appropriate communication – The reason for various conflict issues is lack of
communication. All the queries and problems must be communicated effectually which would
lead to reducing conflict issues at the workplace.

Question 8

1) Noise – It could be minimized by listening to every member effectually. All the members
would be asked to talk in polite and low volume.
2) Cultural differences – It could be minimized by following anti-discrimination law. All the
members must be treated equally as all the members came along from different cultures and
backgrounds.
3) Limited language skills – It could be minimized by scheduling training to teach language
skills. Every member must have language skills to handle all the activities of the organization.
4) Emotional state – It could be minimized by following an effective and efficient organizational
structure. There is a need to manage all the emotions of employees personally. All the members
must feel motivated and supportive of the organization (Patwary, et al., 2016).

Question 9
Emotions could be controlled while communicating in a stressful condition such as
1) Always keep a smile on your face
2) Get ready properly
3) Side your emotions and think about the work
4) Change your body language

Question 10
Nonverbal communication is important to convey the message to another person. It provides
valuable information. It provides information about the feeling of a person and how the
information is received and how to approach an individual as well as the group.
Question 11
Body language
1) Smiling

2) Bullying
3) Anger
4) Guilt
5) Sad
6) Confident
7) Frustrated

Question 12
No there is no authority to ask a person to leave the premises. No landlord or high authority has a
right to ask about the premises from another person (Danielsson, et al., 2015).

Question 13
Competition act 2002 and right in international laws are two legislations to restrict entry to a
person into the establishment.

Question 14
Joe could resolve this conflict with a better understanding and polite manner. He could explain
the Fred that how to keep equipment clean after utilization. Better understanding and better
communication strategies must be followed to overcome these types of conflict issues
(Danielsson, et al., 2015).

Question 15
There are examples of legislation of grievance procedure are employment Act 2008,
Employment tribunals regulations 2008, and code of practice in the grievance procedure.

Question 16

The first step of the workplace grievance resolution procedure is to develop a system. There is a
need to create a system to resolve all the grievance solution of the procedure.

Question 17
There are five main stages of conflict at the workplace such as
1) Latent conflict
2) Perceived conflict
3) Aftermath conflict
4) Felt conflict
5) Manifest conflict

Question 18
There are steps to eruct intoxicated person who is Nonconfrontational such as
1) Inform the person to not serve alcohol
2) Schedule poster and sign to avoid liquor services
3) Explain the reason for refusal

Question 19

There is a process to evict an intoxicated person such as
1) Stay polite during the process
2) No argument with the intoxicated persons
3) Don’t humiliate the other member

4) Deal effectually with the situation
5) Follow active listening and support the person (Friston, et al., 2021).

Question 20
No physical action could be taken to remove the patron from the establishment. There is a need
to follow the process to remove the patron from the establishment. A person must have a license
pr permit holders to appoint or patron a person.

Question 21
There are various strategies to reduce the risks of conflict at the workplace such as
1) Follow open communication style
2) Don’t avoid anything
3) Follow formal complaint procedure
4) No discrimination
5) Make sure about the fair policy

Question 22
Some steps must be followed to deal with complaints such as
1) Place your emotions to the side
2) Be thankful to the customer
3) Understand the complaint from the customer side
4) Provide support
5) Be adaptable
6) Plan actions to solve complaints (Raniere, 2015).

Question 23
There is the complaint procedure of organization for tourism such as
1) Mention the date when the complaint was made
2) An explanation about the complaint
3) List of responses
4) Name who dealt the complain
5) The date of the solution of the complaint

Question 24
Various methods could be utilized to minimize the conflict issues at the workplace such as-
1) Negotiation method – It includes a discussion with the managers.
2) Meditation method – Discussion about the mutual agreement is done.
3) Arbitration method – Conflict issue is submitted to the arbitrator for a solution.

Question 25
There are various resources needed while dealing with a conflict situation. The resources are-
1) Talk with every person that is involved in the conflict situation
2) Focus on the personalities and the behavior of the candidates
3) Review points of agreement and disagreement
4) Establish an action plan

 

References
Bd, P. (2015). Policies and Procedures.
Danielsson, C. B., Bodin, L., Wulff, C., & Theorell, T. (2015). The relation between office type
and workplace conflict: A gender and noise perspective. Journal of Environmental
Psychology, 42, 161-171.
Denes, A., Crowley, J. P., Winkler, K. L., Dhillon, A., Ponivas, A. L., & Bennett, M. (2020).
Exploring the effects of pillow talk on relationship satisfaction and physiological stress responses
to couples’ difficult conversations. Communication Monographs, 87(3), 267-290.
Friston, K. J., Sajid, N., Quiroga-Martinez, D. R., Parr, T., Price, C. J., & Holmes, E. (2021).
Active listening. Hearing research, 399, 107998.
Govier, T. (2018). Problems in argument analysis and evaluation (Vol. 6). The University of
Windsor.
Grossman, G., & Michelitch, K. (2017). Information dissemination, competitive pressure, and
politician performance between elections: A field experiment in Uganda. Competitive Pressure,
and Politician Performance between Elections: A Field Experiment in Uganda (September 12,
2017).
Kelmendi, K. (2015). Domestic violence against women in Kosovo: A qualitative study of
women’s experiences. Journal of interpersonal violence, 30(4), 680-702.
Kim, Y., Shaw, A., Zhang, H., & Gerber, E. (2017, February). Understanding trust amid delays
in crowdfunding. In Proceedings of the 2017 ACM Conference on Computer Supported
Cooperative Work and Social Computing (pp. 1982-1996).
Kumar, A., Shankar, R., Choudhary, A., & Thakur, L. S. (2016). A big data MapReduce
framework for fault diagnosis in cloud-based manufacturing. International Journal of
Production Research, 54(23), 7060-7073.

20
Maceachern, E., Kosny, A., Ståhl, C., O'Hagan, F., Redgrift, L., Sanford, S., … & Mahood, Q.
(2016). A systematic review of qualitative literature on occupational health and safety legislation
and regulatory enforcement planning and implementation. Scandinavian journal of work,
environment & health, 3-16.
Myers, L. C., & Finnigan, K. S. (2018). Using Data to Guide Difficult Conversations around
Structural Racism. Voices in urban education, 48, 38-45.
Patwary, A. K., & Hamimi, O. (2016). An overview of consumer complaining behavior and the
choice of complaint channels in service industry.
Raniere, K. A. (2015). U.S. Patent Application No. 14/174,986.

Assessment 1
Question 1
There are three examples of risks that must be controlled in developing and implementing
strategic plans such as
1) Competitive aspects
2) Economic variances
3) Changes in organization structure
All the risk factors must be analyzed effectively and efficiently to achieve its goals and
objectives (Sadgrove, 2016).

Question 2
Risk management strategies must be applied while developing and implementing strategic plans
such as
1) Mitigate the risk – Strategies must be applied before reducing the impact of predicted risks in
upcoming years.
2) Transfer the risk – Risk could be transferred to a third party through an insurance policy
(Glendon, et al., 2016).

Question 3
A risk management strategy that could be used to manage intellectual property risk in strategic
planning is as follows-
1) Acquire a provisional patent

Sometimes a company is not able to obtain a patent so a provisional patent could be obtained. It
would provide security to the intellectual property of an organization. It is for just a year. It gets
expired after a year.

Question 4
SWOT analysis is one of the internal sources of information of an organization. It is beneficial to
determine the overall strengths, weaknesses, opportunities, and threats of an organization.
Strengths are beneficial to take competitive advantage as well as opportunities define the new
ways to improve the performance of an organization. The organization could overcome its
weakness by apply strategies as well a review must be done about the predicted threats in
upcoming years.

Question 5
Four questions are necessary to ask while conducting SWOT analysis in the organization
such as-
1) What are the unique aspects of the organization?
2) What do we need to improve in the organization?
3) What are the new ways through which growth could be improved?
4) What are the predicted threats of upcoming years?

Question 6
PESTLE analysis is one of the external sources of information. It is beneficial to determine
external aspects of the organization. It is helpful to determine political stability, economic
conditions, social factors, technological factors, legal factors, and environmental factors of a
specific country or a market. PESTLE analysis must be analyzed effectively and efficiently
which would lead to the development of an organization (Sadgrove, 2016).

Question 7

Four questions are necessary to ask while conducting PESTLE analysis in the organization
such as-
1) What are the political criteria of the entire market?
2) What are the laws of the government that must be followed?
3) How could performance be improved with the latest technology?
4) What are the preferences and requirements of society?

Question 8
Team member’s suggestions and existing records are two internal sources of information that
could be utilized about its competitors, vision, values, capabilities, and customer base.

Question 9
Report analysis of competitors' and clients' feedback is two external sources of information that
could be utilized about its vision, competitors, values, customer base, and capabilities.

Question 10
Organizational values play an important role in the growth of an organization. The main purpose
to develop organizational values is to provide a proper framework about its ethics and code of
conduct. It is helpful to develop an effective cultural environment in the organization.

There are two techniques such as
1) Balanced scorecard
2) Gap planning
3) PESTLE analysis
4) SWOT Analysis

Assessment 2
Question 1
Native Bush Spices is situated in Coffs Harbour, NSW. It was established in 2010 to provide
Australian native food products in Australia. It provides a wide range of products such as Native
herbs and spices, Native herbal teas, and Native fruit jams and conserves.
Mission
It is committed to supplying qualitative and healthy products to its customers.
Vision
Its main target is to be sought after as a supplier and most respectful dealer of Native Bush
Spices worldwide.
Values
All the employees give respect to each other as well as customers. They are responsible for their
tasks and duties. They are innovative and creative in the workplace. They care for each other as
well as for the environment.
Strategic Objectives
1) To provide a wide range of native products
2) To enhance sales revenue
3) To develop awareness about the native and healthy products
4) To expand market overseas
5) To follow alliance marketing
Key Business strategies

1) Cost strategy
2) Focus strategy
3) Differentiated product strategy
Best practice to develop strategic plan such as
1) Write down the mission
2) Write down the vision
3) Write down the values
4) Schedule internal and external analysis
5) Identification of strategic issues
6) Formulation of strategic objectives
7) Develop the plan

Date – 20-02-2021
Time – 01:00 PM
Place – Room number 10 ( conference hall )
Attendees – Team members
Meeting Objective –Discussion about organization mission, vision, values, and objectives

Question 2
Meeting with Team members
Team members – Good Morning Sir
Manager – Good Morning! We all are here to discuss the mission, vision, values, and strategic
objectives of the organization. The mission is to provide qualitative products, the vision is to be
the most respected supplier of native bush spices, and value is to manage all the things with
respect and care. The objective is to expand the market overseas, enhance sales revenue and
develop brand awareness. What are your suggestions about it?
Team member – We need to review existing policies and procedures as the organization is
going to perform at a new platform such as the international market.
Team member – We need to set objectives such as attract young customers such as young
customers are health conscious.
Manager – Nice! We would look into it. What do you suggest about the actions to achieve
strategic objectives?
Team member – Sir we need to follow all the steps to achieve strategic objectives such as
Identification of requirement
Give priority to different tasks
Establish a strategic plan
Evaluate and manage the plan
Control and review the plan
Manager – I feel great due to your active participation. We would apply it.
Team members – Thank you, sir! Have a nice day

Question 3
A meeting discussion has been done with the team members. All team members participated
actively in the discussion for the development of Native Bush Spices. Organization mission,
vision, values, and strategic objectives have been discussed. The suggestion about the mission,
vision, values, and objectives have been given by the team members that would lead to high
production and expand the market overseas within the next three years. It would be helpful to
develop brand awareness in different countries such as Hong Kong and Japan. Discussion about
the actions that must be taken to achieve strategic objectives has been done. A suggestion such as
steps to achieve strategic objectives has been discussed in the meeting with team members.

Question 4
Email to Assessor

To – assesorbushspice@au.in

From – managerbushspices@au.in

Subject – Approval for developing a strategic plan

Respected sir
Herein I am informing you that I have discussed with the team members about the organization's
mission, vision, values, and strategic plan. I have attached a file of the meeting summary in the
attachments. It includes all relevant information of meeting. Strategic objectives have been set
based on the mission, vision, and values of the company. Kindly go through it and provide the
approval to develop a strategic plan.
Thank You

Assessment 3
Question 1
Research Native Bush Spice Australia’s customers and competitors
SWOT analysis is one of the internal sources of information such as it defines strengths,
weakness, opportunities, and threats of the organization. Al the terms are internally related to the
growth of the organization. Three internal sources of information exist records, feedback from
staff members, and a review on the existing performance of the particular year. It is important to
be sourced for the development of the organization. Strengths provide a chance to achieve its
goals whereas weakness provides a chance to overcome its effect on the growth of the
organization. It is beneficial for the improvement of emerging markets, potentially new and other
relevant factors (Gürel, et al., 2017).
PESTLE analysis is one of the external sources of information such as it defines political,
economical, social, technological, legal, and environmental factors of the entire market. Factors
of the external environment must be analyzed super soon. Review on surveys, questionnaires,
and customer feedback are external sources of information in the organization. It provides
relevant information about the political stability and changes in different rates such as interest
rate and foreign exchange rate. It provides information about the reference of society as well as
the rules and regulations of the country. It must be evaluated effectively and efficiently (Perera,
2017).

Question 2
Native Bush Spices would expand its business overseas within the next three years. It is natural
to come up with different risks and benefits while performing on a new platform such as an
international market platform.
Risks of Native Bush Spices
1) No response from clients of the international market
2) High Competition in new markets

3) Not able to achieve required demand and requirement (Chance, et al., 2015)
4) Variances in the choice of candidates
5) Effect of environmental as well as economic changes
6) Lack of advertising in new markets
Benefits of native Bush Spices
1) High production that would lead to sales revenue
2) Improves status and culture of the organization
3) Expand business into overseas
4) Developed brand awareness
5) Improvement in lifestyle such as healthy lifestyle
6) Improved structure of the organization
7) Developed awareness about health concern as well as organic products
8) Improvement in performance of the organization

Question 3
SWOT analysis of Native bush Spices. It is beneficial to define SWOT analysis so that it could
be utilized effectually for the development of the company.

Strengths
Provide qualitative organic products
It has an organic certificate
It has good values and status (Phadermrod, et

Weakness
No knowledge about foreign

No investment in other countriesal., 2019)

No strategic plan

Opportunities
The business could be developed into overseas
Chance to develop health awareness overseas
Improvement in range of organic product

Threats
No ideas about the political stability of other
countries
Variations in external factors
Changes in laws

PESTLE analysis is one of the most external factors. It is necessary to analyze all external
factors of the country when the company expands its business in different countries. It affects the
growth of the company. PESTLE analysis stands for political, economical, social, technological,
legal, and environmental factors. It is necessary to analyze the political stability of the country.
PESTLE analysis plays a major role in the long-term growth of the company. It influences the
economic changes such as changes in the interest rate and foreign exchange rate that affects the
company growth. Product demand and supply are affected through the changes in a social
preference such as changes in demand and requirement of society. Company progress would be
affected through the changes in rules and regulations of government laws.

Question 4
Email to Assessor

To – assessornative@au.in

From – managernativebush@au.in

Subject – Report of SWOT and PESTLE analysis

Respected Sir,
Herein I am informing you that I have discussed the SWOT as well as PESTLE analysis. It
includes an analysis of the internal market as well as the external market. I have attached a file
in the attachments. It includes internal as well as external factors that affect the growth of Native
Bush spices. Kindly go through it and give us feedback.
Thank You

Question 5
Updated SWOT and PESTLE analysis

Strengths
It is known for its values and qualitative
products.
It develops health concern among the
candidates.
It has a facility for online transactions such

Weakness
Limited in Australia only

Young people are not attracted such as current
customer range is 35 to 65 years

product could be ordered through websites.

No awareness about the preference of foreign
countries

Opportunities
Develop a wide range of different products in
foreign countries
Follow alliance marketing to achieve its goals
Develop innovation and creativeness in foreign
countries

Threats
Variation in the external market of different
countries
Variation in rules and regulation of different
countries
Failure to make utilization of latest technology
to improve the performance

PESTLE analysis stands for political, economical, social, technological, legal, and environmental
factors. All the external factors play an important role in the development of the organization in a
new country. It could affect the progress of the organization. If the business is expanded overseas
such as Japan and Hong Kong. External factors of Japan and Hong Kong must be analyzed
effectively and efficiently. Political stability and economic structure must be assessed
effectually. Social preferences and legal laws of Hong Kong and Japan have a major impact on
the growth of Native Bush spices in Hong Kong and Japan.

Question 6
The strategic plan of Native Bush Spices
Executive summary
Native Bush Australia is associated in Coffs Harbour, NSW with different qualitative products
and services. It was founded in 2010 to supply organic and native products in Australia. It is specialized with the organic certificate. It supplies products throughout the supermarket and
health stores in Australia.
Vision
To develop as the most respectful as well as sought after supplier of Native bush spices
Mission
Its main target is to supply qualitative native products to all its candidates
Our values are
They have effective and efficient values. They treat every member with respect and care. They
apply strategies innovatively and creatively. They all are honest about the work.
Strategic Objectives
Strategic objectives are as follows-
1) Expand market into overseas
2) Establish brand awareness
3) Improve customer satisfaction
4) Enhance sales revenue
5) Develop a wide range of products
The market
At present, The Native Bush Spices provide quality organic products through small supermarkets
as well as health stores of Australia. It has the feature of online business such as orders could be
ordered through the websites.
Market characteristics and Conditions

The managers of Native Bush Spices are supposed to convert its platform such as the
international market platform. The business would be expanded overseas such as Japan and
Hong Kong. Currently, the targeted customers are the person who enjoys gourmet food.
Currently, the age of customers is 35 to 65 years. Customers have an average income of $80,000.
PESTLE Analysis
PESTLE analysis is one of the most analyses that play a major role in the effectiveness of the
strategic plan. The main objective of the strategic plan is to develop a PESTLE analysis. It is
necessary to analyse external environmental factors. The strategic plan must review the political,
economical, social, technological, legal, and environmental factors. It is necessary to evaluate the
effect of the external environment on the growth of Native Bush Spices. PESTLE analysis
defines the political stability as well as the economic changes of the country. It describes the
relevant information about the preference of society as well as utilization of the latest technology
to perform effectually. It is necessary to be prepared while developing a strategic plan (Board, et
al., 2018).
Analysis

Strengths Weaknesses

It is known for its qualitative organic
products.
It is known for its values that are
followed to achieve goals.

No capital invested in foreign countries
No knowledge about the laws of foreign
countries

Opportunities Threats

Chance to develop a wide variety of
products

Changes in the external environment
factors

Develop innovation and creativeness Negative impact on foreign countries

Actions

Actions Timelines Responsibility Key performance

indicator

Establish strategic plan Within 25
days

High authorities

Enhancement in sales

Conduct online surveys
overseas

Within 20
days

Administration
manager

It would be able to
know preferences of
candidates of foreign
countries

Conduct effective advertising
channels

Within 30
days

Manager of the
marketing
department

Good response

Identify resources of alliance Within 40

Authorities of
the marketing

High production

marketing days department

Develop brand awareness

Within 45
days

Marketing
manager

Improvement in
health concern

Question 7
Email to assessor

To – assessorbush@au.in

From – managerbush@au.in

Subject – Report of Strategic plan

Respected Sir,
Herein I am informing you that I have developed a strategic plan that is based on its mission,
vision, values, and objectives. An action plan has been prepared to achieve its strategic
objectives effectually. Kindly go through it and give us feedback about the required changes in
it.
Thank you

Question 8

Updated Strategic Plan
Mission, vision, and values
Native Bush Australia is based in Australia. It supplies products in the small supermarkets as
well as the health stores of Australia. Its mission is to supply qualitative organic products
worldwide. Its vision is to be the most suppliers with respect globally. The values of the
organization are to treat candidates as well as staff members with respect and care.
Strategic Objectives
1) Follow strategic plan effectually
2) Adopt alliance marketing
3) Obtain knowledge about the marketing structure of foreign
4) Investment in foreign countries
5) Develop a wide range of products in different countries
The Market
The native Bush spice has a wide range of markets about the native spices and herbs. 35 to 65
years old customers are attracted towards the native products with an average income of $80,000.
The strategic plan has been developed to expand the market overseas.
Market characteristics and conditions
The market is to be expanded overseas such as Hong Kong and Japan. A strategic development
plan would be developed to achieve its goals.
PESTLE Analysis
The strategic plan must include an analysis of external environment factors effectively and
efficiently. It is necessary to review the external environment. It would be helpful to analyse
criteria about the political stability as well as laws of different countries that may have an impact on the growth. It describes political, economic, social, technological, legal, and environmental
factors.
Situation analysis

Strengths Weaknesses

Famous for organic products in the
overseas market
Its organization values in overseas

The new entrance in a foreign market
No Existing report of foreign investment

Opportunities Threats

Chance to develop a report of foreign
investment
Chances to maintain the status

Failure in a foreign market
Changes in the social preference of
foreign countries

Actions Timelines Responsibility Key performance

indicator

Innovation in the strategic plan Within 25 High authorities

Enhancement in sales
as well as innovation

21 days

Innovative strategies in
conducting a survey

Within 20
days

Administration
manager

It would be able to
know the preferences
of candidates of
foreign countries
through an online
survey

Development in advertising
channels

Within 30
days

Manager of the
marketing
department

Good response from
foreign countries

Evaluation of alliance
marketing

Within 40
days

Authorities of
the marketing
department

High production
through suitable
partner

Apply strategies to enhance
brand awareness

Within 45
days

Marketing
manager

Improvement in
health concern

Question 9
Email to assessor

To – assessorbush@au.in

From – managerbush@au.in

Subject – Report of updated Strategic Plan

Respected Sir,
Herein I am informing you that I have made changes in the strategic plan according to the
received feedback from you. I have attached a file of the updated strategic plan in attachments.
Kindly go through it and approve it.
Thank you

Assessment 4
Question 1
Report for management
Analysis and report on data
The strategic plan has been implemented in the structure of Native bush spices. Data and staff
comments have been analyzed. Sales have been enhanced from $5, 50,000 to $8, 00,000. It has
achieved its goals in the international market. Total international market sales such as from Hong
Kong and Singapore are $70,000. There is no development in the development of new products
as well as the adoption of alliance marketing (Bryson, et al., 2018).
Comment on a performance indicator
Yes, somewhat of the performance indicator has been achieved. The sales revenue, market
awareness, and customer satisfaction have been achieved. There is no improvement in the
alliance marketing and development of new products (Bryson, et al., 2018).
Recommendations
The company is performing effectively and efficiently. It has been one year since the strategic
plan has been implemented. There are various changes in the growth of an organization after the
implementation of the strategic plan. There is need to develop a new range of products
effectually. It could be developed after identifying the choice and demand of society in different
countries. There is a need to advertise organic products through alliance marketing such as
recognize the appropriate partner to expand business in different countries.
Best practices for a strategic plan
The company has achieved its estimated performance structure. There is needed to take a review
of the strategic plan. There is a need to focus on attracting new customers in different countries.
It could be easy by recognizing an appropriate partner that would help in advertising the different
organic products. The budget of the advertising channel must be increased to attract new customers. The company must develop its clear set of directions to create a wide range of new
organic products. The company is needed to focus more on the competitor’s website to improve
its overall performance of the organization effectively and efficiently.

Question 2
Email to Assessor

To – assessorbushspices@au.in

From – manaerbushspices@au.in

Subject – Review the report for management

Respected Sir,
Herein I am informing you that I have discussed the performance of the organization after the
implementation of the strategic plan. Somewhat performance indicators have been achieved. The
company has performed well. It needs to focus more on different perspectives. I have attached a
file of the report analysis in attachments. Kindly go through it,
Thank you

 

References
Sadgrove, K. (2016). The complete guide to business risk management. Routledge.
Glendon, A. I., Clarke, S., & McKenna, E. (2016). Human safety and risk management. Crc
Press.
Chance, D. M., & Brooks, R. (2015). Introduction to derivatives and risk management. Cengage
Learning.
Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review. Journal of International
Social Research, 10(51).
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planning research.

26

Working from home is defined as a situation when an employee is working from their apartment,
residence, and house instead of working from the office. Most of the companies follow a work
from home policy that is defined as the authority to allow employees to work from the apartment
as well as homes. It could be an allowance for full time or when it is suitable for them. It has
been analyzed that work from home has become almost possible with the development of
technology as well as internet communication. The nickname concept of Work from home is
WFH.
Most of the organization followed work from home policy. It allowed employees to follow the
work from the home model during the Corona virus worldwide pandemic.
According to the half population of workers such as 56% workers of United Kingdom has
described that productivity has been improved during the current pandemic situation of the
world. Advanced technology and changing organizational culture played a vital role to achieve
its goals during the pandemic situation of the world (finder, 2021,). The feedback received by the
workers of United Kingdom is as follows-
 65% of employees have defined that it would be more productive to work at home instead of
work.
 75% of employees also suggested that it would be helpful to decrease distraction while working
at home instead of working at the office.
 83% of employees believe that they don’t need an office environment to be more productive
(finder, 2021,).

Advantages of Work from Home
There are various advantages of the work from home movement such as

1) Adaptable schedule – Work from home is helpful to create a flexible schedule. Employees are
not bounded in the working hours. Employees are free to take breaks. They could create
schedules according to their choice and requirements (Bick, et al., 2020).

2) Better balance between work and life – work from home is helpful to balance between work and life. Employees get time to talk with the family members. Traveling time that is occurred to go office on regular basis is utilized to talk with family members.

3) Time and cost-saving – Work from home is helpful to save time as well as overall cost.
Employees are free from the traffic and rushing hours. It is beneficial to save traveling time. It is
beneficial to save expenses of lunch breaks as well as coffee at the canteen of organization.

4) Enhanced employee retention – Work from home is helpful to maintain the daily activities
effectually. A flexible schedule allows them to maintain their personal life as well as
professional life (Kłopotek, 2017).

Disadvantages of Work from Home
There are various disadvantages of the work from movement such as

1) Not suitable for everyone – Work from home is not suitable for all employees. Some
employees need proper attention and a workplace environment. They need interaction with
different candidates (Kłopotek, 2017).

2) Home disturbance – Employees may get distracted while working at home. The employee
must have a working place where the employee could work effectually. Home noises and
disturbance could distract the employee from work (Bick, et al., 2020).

3) Complexity in monitoring performance – It is difficult to measure and monitor the
performance of an employee who works from home. Monitoring strategies have to apply to
measure the performance of an employee who works from home.

4) Information security risk – Chances of information security risk increase when the employees work from instead of the office. It is difficult to carry an office laptop at home and access the servers effectually (Kłopotek, 2017).

References
finder, 2021, Working from home (WFH) statistics 2020. finder, [Online] Available at
https://www.finder.com/uk/working-from-home-statistic [Accessed 15 February 2021].
(finder, 2021,)
Bick, A., Blandin, A., & Mertens, K. (2020). Work from home after the COVID-19 Outbreak.
Kłopotek, M. (2017). The advantages and disadvantages of remote working from the perspective
of young employees. Organizacja i Zarządzanie: kwartalnik naukowy.