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ASSESSMENT 1
ONLINE course
RESOLVE CONFLICTS AMONG TEAM MEMBERS

1. Dispute or argument among work colleagues
The managers have a big role in the conflicts when it comes to the employees because at the
workplace the manager must keep a keen watch on the employee's stress what kind of conflicts and issues were going on in the department. After all, it is the liability of the manager and HR to focus on the stress level of the organization sometimes the issues of opinions and priorities may be arises that will become a big obstacle in the organization which puts an impact and effect on
the productivity of the organization that leads to the downfall in the growth of the company.

2. Job duties or rosters
The job duties mention in every organization in which h every employee has to follow the roster
which says that with the time management every employee has to work on and it needs not to
befall anywhere every work has segregation and each employee has to come within the contact
of the work equal liabilities and job roles have been assign to each member that has been created
in the roster nobody shall lie within the safe zone no issues of workload shall arise so no
conflicts at the workplace.

3. Lack of competence at workplace
Every organization success shall depend upon the skills and strength of the employees where the
employees have to move away to the formal qualification that will attribute towards the personal
characteristics and features that will have a human resource activity that involves the job analysis
because the benefit of the employees have to identify their identity that change to meet out the
fluctuations of the system that are unwieldy have to describe the performance while it does not
assure the improved the performance.

4. Worker mistake

Sometimes the workers shall also have committed the mistakes on which the worker shall the
traditional role of the employees that will have to suffer some kind of threats that will depend
upon the different type of punishment in which the counter productivity of the workers shall be
kept aside where the industry shall resist saying the worker about the wrongdoings but may be
different collusion of the work mat create hindrances that will change the environment of the
workplace.

5. Dismissal
The dismissal sometimes takes place when the workers shall doing their work on their basis they
need their guidance and the permission they want freedom and the so when the employee used
their power of will and power to do then they will be able to do their work as per their way then
there will be the chances of the conflicts and the manager shall be a revival to do their conflicts
as per their decision and the employer shall have the variety of reasons in which he should have
to deal with the things that were doings apart form that due to the downwards economic turn
have a problem so related to the performance of the employee which leads him/ her towards the
dismissal.

6. Cultural misunderstanding
The cultural misunderstanding includes the hand gestures, embracing, hand feet, mind the own
feet use the words carefully all these things were needed when there will be something
unintentionally will be having will bear the fine things that will be having to do the fine things
but will share the possibility that will be offended towards the lack of knowledge instead of
having aggressive and communication problems (Denes, et al., 2020).

ASSESSMENT 2
ROLE PLAY
RESOLVING ESCALATED COMPLAINTS OR DISPUTES
In the given role play will have to play the role of the store manager and have to deal with the
customer complaints.

1. Delays or poor timing of product or service supply
Hello, good morning talking from the JB hi store of the laptop, as I am at the position of the store
manager that will be having the hurdles and continuous due to poor delivery many of our
customers bear the same problem but as will have to give you the assurance that will try our best
to make your product available at the best price and at your doorstep soon because our services
are so fast as we all know that the delivery of supplies had been held up due to major road
constructions and intersection. It is my request to you that please keep patience and it will be
more probable to be there it is the normal problem which arises sometimes due to major issues
and it is my promise to your mama please don't panic your product will reach up to you so that will keep the benefits and if there will be more problem then will cancel your order and will
refund to your amount.

2. Incorrect pricing of product or service
In the given case study the customer is looking for a Toshiba laptop whose pricing shall be
reduced from dollar 350 to dollar 250 and such kind of discounted price shall be available only
on Monday as the staff will on holiday maximum staff be on the weekend short event due to
which the discounted price cannot be put on the counterpart and the customer had purchased the
laptop on the original price that will create a big problem for us as being a manager when the
customer came to know about the discounted product then it is being created a big problem
because the customer has started doing conflicts in the store due to the staff members mistakes
due to the incorrect pricing that will be hand on the laptop. Being a manager has tried to do make the condition and shall maintain the harmony in the store and relax the customer so that the
things will be sorted out and the manager then again made the new billing with the new pricing
strategy along with the new discounted price (Denes, et al., 2020).

3. Delays or errors in providing the product or service
The laptop shall be done available at the reduced price and the laptop shall also deliver now the
system will generate the problem that will have the problem of billing that the customer now
complains about the errors and generating the billing and other formalities that will be a part of
the system then also the product or service that will be problematic for us the customer complaint
that firstly the members shall have to create the problem and the delivery of the product shall be
late as being a manager will try to convince the customer as the store already delayed to put the
discounted price along with that they were annoyed of lack of customer service (Myers, et l.,
2018).

4. Misunderstanding of a Customer request or Communication barrier
Some of the communication barriers had been arising that the conversation arose between the
customer and the manager that prevents or disables to the right message to deliver the right
message as the communication barrier shall be segregate among the three categories are-

Physical communication barrier
Emotional communication barrier
Language-communication barrier
All these three are categorized because while working in the organization will have to work in
the remote work area, dispersed workforce, the introduction of new communication strategy that
will be included-
1. Communication skills and styles
2. Social distance and the physical barriers
3. Disengagement
4. Organizational structure
5. Information overload
6. Lack of trust

7. Clarity, consistency, and frequency
8. Listening
9. Wrong Communication channels
10. Demographics and Cultural differences
11. Wrong communication strategy
12. Lack of personalization
13. Grapevine communication (Myers, ET l., 2018).

Problems or fault with product or service
While the customer will have to interact with the business in which had to do interaction with the
customer relationship and the services that will be provided to the customer shall have to provide
that the customer shall have to mound the customer politely to need to achieve the customer
satisfaction so there will more problems to handle those things and respond them effectively to
handle that challenges that will have to prove their ability to how to handle and cope up with the
things that will be merged around the issues that were related to the customer services and
respond them effectively and confidently.
Refused entry or ejection from premises
It includes that in the organization the person whose licensed value shall be rejected have the
vicinity to the venue like fix the distance of the venue shall not be rejected with the excusable
values (Gorier, 2018).

ASSESSMENT 3
CASE STUDY
Question 1
Being Supervisors of the hotel, the following Breach of regulations shall be made available on
the married couple who were creating nuisance in the pub are-

1. Will tackle the situation and as in the given case study they had shown that her husband
had to shout at her then she will be immensely trying to leave her wrist from her husband's hand
so in that condition being a supervisor will try to take her out of that situation and will make it
reach to the most of the possible key areas where they will yelling out and the will give him
some time limit otherwise have to take some sort of legal actions that will be handed over the
time including the prison in the violence of breaking of rules, abusive or insolent language all the
regulations shall be deal with the difference so if the situation not comes to the normal they will
have to follow the following sections 42A, 43, 44, and 83 that will be attached with the
correctional services of regulations.

2. At the onset of domestic violence the purpose of the regulations that they were preventing
a person that will be apprehended the orders that engaged the person against the orders that will
have a restricted number of legislations including for example assault or sexual assault and
criminal prosecution.

3. Where the applicable case study matter and the decision shall be covered under this shall
have liability and shall be liable for the imprisonment or fine whichever the higher and if the
situation goes out of control then maybe it will be liable for both the fine and the imprisonment.
As per the Australian regulations, there will be no domestic violence and especially at a public
place which is considered to be the riskiest matter the police arrive and shall be made available at
the police station after that it will be an unbearable situation for both, in that case, they have to
take care the norms of the public place along with it shall take care of the sentencing legislation.

Question 2
The appropriate steps that shall be taken by them are that being Supervisor they had to tackle the
situations are-
1. Physical fighting shall harm one another when the couples are fighting will intervene in
between and then will try to quickly escalate the matter as the dispute shall be verbal so each
employee as his neutral location to the cool of will try to make them calm and relax.
2. While following the corporate policy will follow the protocols of the organization and
made them understand while trying to sort out the things that will be more vulnerable.
3. While the things will be depending upon the severity of happening that will indulge the
things to coordinate the matter with the senior management and the upper level of that will be
altercation having a department or damage of the property that takes place (Govier, 2018).

Question 3
Policies and Procedures while relating to the conflicts that arose between the married couples
are-
1. Substantive and affective Conflict
The conflicts shall happen when they both have had an individual conflict takes place when the
question and answer round takes place and the spouse shall not understand the key terms then the
conflict shall be arising.
So, it is one of the policies and procedure that takes place relates to the trouble that will be
having a separate team of the members that will e having a perception of negative past
performance and experience.

2. Intra organizational and inter-organizational conflicts rise

While it leads towards creating a problem in the organization that needs to determine their sense
of humor. Never try to create a scene at a public place because if someone breaches the policies
and procedures of any on the organization whether it relates to the work organization or public
organization shall be eligible for the fine and heavy fine including imprisonment.

3. The policies and procedures shall be developed among them then it will be concluded
that it is a public place and every member has to follow the strict rules of the organization and if
there will be any damage of property or asset of the hotel or pub then will be liable to pay the
dollar 10,000 (Grossman, et al., 2017).

Question 4
While asking the couple to go out and leave the premises and will try to come on the domestic
violence then it will be more difficult to handle the situation and will able to make the sense of
the normal situation and try to take help of the police and the other members and put fine and
also will try to police will handcuff them because today one couple will be done and the other
one will also try to do the same thing so to stop the nuisance and the other public relation
nuisance will have to the strict action against it (Grossman, et al., 2017).

Question 5
1. Lower down the morale and the values
2. Resentment
3. Stunted growth
4. Overlooked potential
5. Desertion
6. Legal implications
7. Foster professionalism
8. Facilitate the communication

9. Get to the bottom of it

ASSESMENT 4
Question 1
There are different types of conflicts that cause the growth of the workplace.
1) Work style conflict – It would cause work issues at the workplace.
2) Leadership conflict – It would cause the leadership criteria.
3) Discrimination – It would cause the problem of different religion and behavior.

Question 2
Conflict issues could be overcome by following an open communication style. It would allow the
employee to ask their queries and give suggestions about the structure of the company. All the
employees would clear there and conflicts effectively and efficiently.

Question 3
Less production, more complaints, and stress are the signs of conflict among staff members.

Question 4
The colleague must be treated politely or respectfully. The manager must listen to the hurdles
that the colleague is facing with the shift. The manager is supposed to clear all the hurdles of
colleagues effectually. The manager must tell the colleague that the shift could not be covered
but I can help you to overcome the shift issues.

Question 5

The manager must deal politely and patiently with the unsatisfied customer about the freshness
of the product. The manager must tell them that the product is balked today only and it is fresh.
The manager could show the ingredients that are used in the baking cake.

Question 6
The manager must politely tell the customer that you have given the $20 note. We were not
given a $50 note as we were not supposed to give you a chance. Please check your wallet and try
to remember where you have spent the $50 note. We can show you the CC camera video.

Question 7
1) Assertiveness – It is one of the most important conflicts resolution techniques. Every person
must be self-confident and assertive towards the development of the organization. It would
reduce the negative effects of lack of confidence.
2) Active listening – It is also one of the most conflict resolution techniques. Active listening
could reduce the effect of conflict issues. Every member would feel motivated after the active
listening.
3) Nonverbal communication – It is the technique that is done through facial expressions. It is
defined as the body language and physical distance among the employees.
4) Language style – All the employees must follow the professional language style. It must be
framed in a respectful manner that would lead to reducing conflict issues at the organization.
5) Negotiation – Proper discussion about the issue of the agreement must be done that would
lead to an improvement in reducing conflict issues at the workplace.
6) Use of appropriate communication – The reason for various conflict issues is lack of
communication. All the queries and problems must be communicated effectually which would
lead to reducing conflict issues at the workplace.

Question 8

1) Noise – It could be minimized by listening to every member effectually. All the members
would be asked to talk in polite and low volume.
2) Cultural differences – It could be minimized by following anti-discrimination law. All the
members must be treated equally as all the members came along from different cultures and
backgrounds.
3) Limited language skills – It could be minimized by scheduling training to teach language
skills. Every member must have language skills to handle all the activities of the organization.
4) Emotional state – It could be minimized by following an effective and efficient organizational
structure. There is a need to manage all the emotions of employees personally. All the members
must feel motivated and supportive of the organization (Patwary, et al., 2016).

Question 9
Emotions could be controlled while communicating in a stressful condition such as
1) Always keep a smile on your face
2) Get ready properly
3) Side your emotions and think about the work
4) Change your body language

Question 10
Nonverbal communication is important to convey the message to another person. It provides
valuable information. It provides information about the feeling of a person and how the
information is received and how to approach an individual as well as the group.

Question 11
Body language
1) Smiling

2) Bullying
3) Anger
4) Guilt
5) Sad
6) Confident
7) Frustrated

Question 12
No there is no authority to ask a person to leave the premises. No landlord or high authority has a
right to ask about the premises from another person (Danielsson, et al., 2015).

Question 13
Competition act 2002 and right in international laws are two legislations to restrict entry to a
person into the establishment.

Question 14
Joe could resolve this conflict with a better understanding and polite manner. He could explain
the Fred that how to keep equipment clean after utilization. Better understanding and better
communication strategies must be followed to overcome these types of conflict issues
(Danielsson, et al., 2015).

Question 15
There are examples of legislation of grievance procedure are employment Act 2008,
Employment tribunals regulations 2008, and code of practice in the grievance procedure.

Question 16

The first step of the workplace grievance resolution procedure is to develop a system. There is a
need to create a system to resolve all the grievance solution of the procedure.

Question 17
There are five main stages of conflict at the workplace such as
1) Latent conflict
2) Perceived conflict
3) Aftermath conflict
4) Felt conflict
5) Manifest conflict

Question 18
There are steps to eruct intoxicated person who is Nonconfrontational such as
1) Inform the person to not serve alcohol
2) Schedule poster and sign to avoid liquor services
3) Explain the reason for refusal

Question 19
There is a process to evict an intoxicated person such as
1) Stay polite during the process
2) No argument with the intoxicated persons
3) Don’t humiliate the other member

4) Deal effectually with the situation
5) Follow active listening and support the person (Friston, et al., 2021).

Question 20
No physical action could be taken to remove the patron from the establishment. There is a need
to follow the process to remove the patron from the establishment. A person must have a license
pr permit holders to appoint or patron a person.

Question 21
There are various strategies to reduce the risks of conflict at the workplace such as
1) Follow open communication style
2) Don’t avoid anything
3) Follow formal complaint procedure
4) No discrimination
5) Make sure about the fair policy

Question 22
Some steps must be followed to deal with complaints such as
1) Place your emotions to the side
2) Be thankful to the customer
3) Understand the complaint from the customer side
4) Provide support
5) Be adaptable
6) Plan actions to solve complaints (Raniere, 2015).

Question 23
There is the complaint procedure of organization for tourism such as
1) Mention the date when the complaint was made
2) An explanation about the complaint
3) List of responses
4) Name who dealt the complain
5) The date of the solution of the complaint

Question 24
Various methods could be utilized to minimize the conflict issues at the workplace such as-
1) Negotiation method – It includes a discussion with the managers.
2) Meditation method – Discussion about the mutual agreement is done.
3) Arbitration method – Conflict issue is submitted to the arbitrator for a solution.

Question 25
There are various resources needed while dealing with a conflict situation. The resources are-
1) Talk with every person that is involved in the conflict situation
2) Focus on the personalities and the behavior of the candidates
3) Review points of agreement and disagreement
4) Establish an action plan

 

References
Bd, P. (2015). Policies and Procedures.
Danielsson, C. B., Bodin, L., Wulff, C., & Theorell, T. (2015). The relation between office type
and workplace conflict: A gender and noise perspective. Journal of Environmental
Psychology, 42, 161-171.
Denes, A., Crowley, J. P., Winkler, K. L., Dhillon, A., Ponivas, A. L., & Bennett, M. (2020).
Exploring the effects of pillow talk on relationship satisfaction and physiological stress responses
to couples’ difficult conversations. Communication Monographs, 87(3), 267-290.
Friston, K. J., Sajid, N., Quiroga-Martinez, D. R., Parr, T., Price, C. J., & Holmes, E. (2021).
Active listening. Hearing research, 399, 107998.
Govier, T. (2018). Problems in argument analysis and evaluation (Vol. 6). The University of
Windsor.
Grossman, G., & Michelitch, K. (2017). Information dissemination, competitive pressure, and
politician performance between elections: A field experiment in Uganda. Competitive Pressure,
and Politician Performance between Elections: A Field Experiment in Uganda (September 12,
2017).
Kelmendi, K. (2015). Domestic violence against women in Kosovo: A qualitative study of
women’s experiences. Journal of interpersonal violence, 30(4), 680-702.
Kim, Y., Shaw, A., Zhang, H., & Gerber, E. (2017, February). Understanding trust amid delays
in crowdfunding. In Proceedings of the 2017 ACM Conference on Computer Supported
Cooperative Work and Social Computing (pp. 1982-1996).
Kumar, A., Shankar, R., Choudhary, A., & Thakur, L. S. (2016). A big data MapReduce
framework for fault diagnosis in cloud-based manufacturing. International Journal of
Production Research, 54(23), 7060-7073.

20
Maceachern, E., Kosny, A., Ståhl, C., O'Hagan, F., Redgrift, L., Sanford, S., … & Mahood, Q.
(2016). A systematic review of qualitative literature on occupational health and safety legislation
and regulatory enforcement planning and implementation. Scandinavian journal of work,
environment & health, 3-16.
Myers, L. C., & Finnigan, K. S. (2018). Using Data to Guide Difficult Conversations around
Structural Racism. Voices in urban education, 48, 38-45.
Patwary, A. K., & Hamimi, O. (2016). An overview of consumer complaining behavior and the
choice of complaint channels in service industry.
Raniere, K. A. (2015). U.S. Patent Application No. 14/174,986.

ASSESSMENT 1
ONLINE course
RESOLVE CONFLICTS AMONG TEAM MEMBERS

1. Dispute or argument among work colleagues
The managers have a big role in the conflicts when it comes to the employees because at the
workplace the manager must keep a keen watch on the employee's stress what kind of conflicts
and issues were going on in the department. After all, it is the liability of the manager and HR to
focus on the stress level of the organization sometimes the issues of opinions and priorities may
be arises that will become a big obstacle in the organization which puts an impact and effect on
the productivity of the organization that leads to the downfall in the growth of the company.

2. Job duties or rosters
The job duties mention in every organization in which h every employee has to follow the roster
which says that with the time management every employee has to work on and it needs not to
befall anywhere every work has segregation and each employee has to come within the contact
of the work equal liabilities and job roles have been assign to each member that has been created
in the roster nobody shall lie within the safe zone no issues of workload shall arise so no
conflicts at the workplace.

3. Lack of competence at workplace
Every organization success shall depend upon the skills and strength of the employees where the
employees have to move away to the formal qualification that will attribute towards the personal
characteristics and features that will have a human resource activity that involves the job analysis
because the benefit of the employees have to identify their identity that change to meet out the
fluctuations of the system that are unwieldy have to describe the performance while it does not
assure the improved the performance.

4. Worker mistake

Sometimes the workers shall also have committed the mistakes on which the worker shall the
traditional role of the employees that will have to suffer some kind of threats that will depend
upon the different type of punishment in which the counter productivity of the workers shall be
kept aside where the industry shall resist saying the worker about the wrongdoings but may be
different collusion of the work mat create hindrances that will change the environment of the
workplace.

5. Dismissal
The dismissal sometimes takes place when the workers shall doing their work on their basis they
need their guidance and the permission they want freedom and the so when the employee used
their power of will and power to do then they will be able to do their work as per their way then
there will be the chances of the conflicts and the manager shall be a revival to do their conflicts
as per their decision and the employer shall have the variety of reasons in which he should have
to deal with the things that were doings apart form that due to the downwards economic turn
have a problem so related to the performance of the employee which leads him/ her towards the
dismissal.

6. Cultural misunderstanding

The cultural misunderstanding includes the hand gestures, embracing, hand feet, mind the own
feet use the words carefully all these things were needed when there will be something
unintentionally will be having will bear the fine things that will be having to do the fine things
but will share the possibility that will be offended towards the lack of knowledge instead of
having aggressive and communication problems (Denes, et al., 2020).

ASSESSMENT 2
ROLE PLAY
RESOLVING ESCALATED COMPLAINTS OR DISPUTES
In the given role play will have to play the role of the store manager and have to deal with the
customer complaints.

1. Delays or poor timing of product or service supply
Hello, good morning talking from the JB hi store of the laptop, as I am at the position of the store
manager that will be having the hurdles and continuous due to poor delivery many of our
customers bear the same problem but as will have to give you the assurance that will try our best
to make your product available at the best price and at your doorstep soon because our services
are so fast as we all know that the delivery of supplies had been held up due to major road
constructions and intersection. It is my request to you that please keep patience and it will be
more probable to be there it is the normal problem which arises sometimes due to major issues
and it is my promise to your mama please don't panic your product will reach up to you so that will keep the benefits and if there will be more problem then will cancel your order and will
refund to your amount.

2. Incorrect pricing of product or service
In the given case study the customer is looking for a Toshiba laptop whose pricing shall be
reduced from dollar 350 to dollar 250 and such kind of discounted price shall be available only
on Monday as the staff will on holiday maximum staff be on the weekend short event due to
which the discounted price cannot be put on the counterpart and the customer had purchased the
laptop on the original price that will create a big problem for us as being a manager when the
customer came to know about the discounted product then it is being created a big problem
because the customer has started doing conflicts in the store due to the staff members mistakes
due to the incorrect pricing that will be hand on the laptop. Being a manager has tried to do make the condition and shall maintain the harmony in the store and relax the customer so that the
things will be sorted out and the manager then again made the new billing with the new pricing
strategy along with the new discounted price (Denes, et al., 2020).

3. Delays or errors in providing the product or service
The laptop shall be done available at the reduced price and the laptop shall also deliver now the
system will generate the problem that will have the problem of billing that the customer now
complains about the errors and generating the billing and other formalities that will be a part of
the system then also the product or service that will be problematic for us the customer complaint
that firstly the members shall have to create the problem and the delivery of the product shall be
late as being a manager will try to convince the customer as the store already delayed to put the
discounted price along with that they were annoyed of lack of customer service (Myers, et l.,
2018).

4. Misunderstanding of a Customer request or Communication barrier
Some of the communication barriers had been arising that the conversation arose between the
customer and the manager that prevents or disables to the right message to deliver the right
message as the communication barrier shall be segregate among the three categories are-

Physical communication barrier
Emotional communication barrier
Language-communication barrier
All these three are categorized because while working in the organization will have to work in
the remote work area, dispersed workforce, the introduction of new communication strategy that
will be included-
1. Communication skills and styles
2. Social distance and the physical barriers
3. Disengagement
4. Organizational structure
5. Information overload
6. Lack of trust

7. Clarity, consistency, and frequency
8. Listening
9. Wrong Communication channels
10. Demographics and Cultural differences
11. Wrong communication strategy
12. Lack of personalization
13. Grapevine communication (Myers, ET l., 2018).

Problems or fault with product or service
While the customer will have to interact with the business in which had to do interaction with the
customer relationship and the services that will be provided to the customer shall have to provide
that the customer shall have to mound the customer politely to need to achieve the customer
satisfaction so there will more problems to handle those things and respond them effectively to
handle that challenges that will have to prove their ability to how to handle and cope up with the
things that will be merged around the issues that were related to the customer services and
respond them effectively and confidently.

Refused entry or ejection from premises
It includes that in the organization the person whose licensed value shall be rejected have the
vicinity to the venue like fix the distance of the venue shall not be rejected with the excusable
values (Gorier, 2018).

ASSESSMENT 3
CASE STUDY
Question 1
Being Supervisors of the hotel, the following Breach of regulations shall be made available on
the married couple who were creating nuisance in the pub are-
1. Will tackle the situation and as in the given case study they had shown that her husband
had to shout at her then she will be immensely trying to leave her wrist from her husband's hand
so in that condition being a supervisor will try to take her out of that situation and will make it
reach to the most of the possible key areas where they will yelling out and the will give him
some time limit otherwise have to take some sort of legal actions that will be handed over the
time including the prison in the violence of breaking of rules, abusive or insolent language all the
regulations shall be deal with the difference so if the situation not comes to the normal they will
have to follow the following sections 42A, 43, 44, and 83 that will be attached with the
correctional services of regulations.

2. At the onset of domestic violence the purpose of the regulations that they were preventing
a person that will be apprehended the orders that engaged the person against the orders that will
have a restricted number of legislations including for example assault or sexual assault and
criminal prosecution.

3. Where the applicable case study matter and the decision shall be covered under this shall
have liability and shall be liable for the imprisonment or fine whichever the higher and if the
situation goes out of control then maybe it will be liable for both the fine and the imprisonment.
As per the Australian regulations, there will be no domestic violence and especially at a public
place which is considered to be the riskiest matter the police arrive and shall be made available at
the police station after that it will be an unbearable situation for both, in that case, they have to
take care the norms of the public place along with it shall take care of the sentencing legislation.

Question 2
The appropriate steps that shall be taken by them are that being Supervisor they had to tackle the
situations are-
1. Physical fighting shall harm one another when the couples are fighting will intervene in
between and then will try to quickly escalate the matter as the dispute shall be verbal so each
employee as his neutral location to the cool of will try to make them calm and relax.
2. While following the corporate policy will follow the protocols of the organization and
made them understand while trying to sort out the things that will be more vulnerable.
3. While the things will be depending upon the severity of happening that will indulge the
things to coordinate the matter with the senior management and the upper level of that will be
altercation having a department or damage of the property that takes place (Govier, 2018).

Question 3
Policies and Procedures while relating to the conflicts that arose between the married couples
are-
1. Substantive and affective Conflict
The conflicts shall happen when they both have had an individual conflict takes place when the
question and answer round takes place and the spouse shall not understand the key terms then the
conflict shall be arising.
So, it is one of the policies and procedure that takes place relates to the trouble that will be
having a separate team of the members that will e having a perception of negative past
performance and experience.
2. Intra organizational and inter-organizational conflicts rise While it leads towards creating a problem in the organization that needs to determine their sense
of humor. Never try to create a scene at a public place because if someone breaches the policies
and procedures of any on the organization whether it relates to the work organization or public
organization shall be eligible for the fine and heavy fine including imprisonment.
3. The policies and procedures shall be developed among them then it will be concluded
that it is a public place and every member has to follow the strict rules of the organization and if
there will be any damage of property or asset of the hotel or pub then will be liable to pay the
dollar 10,000 (Grossman, et al., 2017).

Question 4

While asking the couple to go out and leave the premises and will try to come on the domestic
violence then it will be more difficult to handle the situation and will able to make the sense of
the normal situation and try to take help of the police and the other members and put fine and
also will try to police will handcuff them because today one couple will be done and the other
one will also try to do the same thing so to stop the nuisance and the other public relation
nuisance will have to the strict action against it (Grossman, et al., 2017).

Question 5
1. Lower down the morale and the values
2. Resentment
3. Stunted growth
4. Overlooked potential
5. Desertion
6. Legal implications
7. Foster professionalism
8. Facilitate the communication

9. Get to the bottom of it

ASSESMENT 4 Question 1
There are different types of conflicts that cause the growth of the workplace.
1) Work style conflict – It would cause work issues at the workplace.
2) Leadership conflict – It would cause the leadership criteria.
3) Discrimination – It would cause the problem of different religion and behavior.

Question 2
Conflict issues could be overcome by following an open communication style. It would allow the
employee to ask their queries and give suggestions about the structure of the company. All the
employees would clear there and conflicts effectively and efficiently.

Question 3
Less production, more complaints, and stress are the signs of conflict among staff members.

Question 4
The colleague must be treated politely or respectfully. The manager must listen to the hurdles
that the colleague is facing with the shift. The manager is supposed to clear all the hurdles of
colleagues effectually. The manager must tell the colleague that the shift could not be covered
but I can help you to overcome the shift issues.
Question 5

The manager must deal politely and patiently with the unsatisfied customer about the freshness
of the product. The manager must tell them that the product is balked today only and it is fresh.
The manager could show the ingredients that are used in the baking cake.

Question 6
The manager must politely tell the customer that you have given the $20 note. We were not
given a $50 note as we were not supposed to give you a chance. Please check your wallet and try
to remember where you have spent the $50 note. We can show you the CC camera video.

Question 7
1) Assertiveness – It is one of the most important conflicts resolution techniques. Every person
must be self-confident and assertive towards the development of the organization. It would
reduce the negative effects of lack of confidence.
2) Active listening – It is also one of the most conflict resolution techniques. Active listening
could reduce the effect of conflict issues. Every member would feel motivated after the active
listening.
3) Nonverbal communication – It is the technique that is done through facial expressions. It is
defined as the body language and physical distance among the employees.
4) Language style – All the employees must follow the professional language style. It must be
framed in a respectful manner that would lead to reducing conflict issues at the organization.
5) Negotiation – Proper discussion about the issue of the agreement must be done that would
lead to an improvement in reducing conflict issues at the workplace.
6) Use of appropriate communication – The reason for various conflict issues is lack of
communication. All the queries and problems must be communicated effectually which would
lead to reducing conflict issues at the workplace.

Question 8

1) Noise – It could be minimized by listening to every member effectually. All the members
would be asked to talk in polite and low volume.
2) Cultural differences – It could be minimized by following anti-discrimination law. All the
members must be treated equally as all the members came along from different cultures and
backgrounds.
3) Limited language skills – It could be minimized by scheduling training to teach language
skills. Every member must have language skills to handle all the activities of the organization.
4) Emotional state – It could be minimized by following an effective and efficient organizational
structure. There is a need to manage all the emotions of employees personally. All the members
must feel motivated and supportive of the organization (Patwary, et al., 2016).

Question 9
Emotions could be controlled while communicating in a stressful condition such as
1) Always keep a smile on your face
2) Get ready properly
3) Side your emotions and think about the work
4) Change your body language

Question 10
Nonverbal communication is important to convey the message to another person. It provides
valuable information. It provides information about the feeling of a person and how the
information is received and how to approach an individual as well as the group.
Question 11
Body language
1) Smiling

2) Bullying
3) Anger
4) Guilt
5) Sad
6) Confident
7) Frustrated

Question 12
No there is no authority to ask a person to leave the premises. No landlord or high authority has a
right to ask about the premises from another person (Danielsson, et al., 2015).

Question 13
Competition act 2002 and right in international laws are two legislations to restrict entry to a
person into the establishment.

Question 14
Joe could resolve this conflict with a better understanding and polite manner. He could explain
the Fred that how to keep equipment clean after utilization. Better understanding and better
communication strategies must be followed to overcome these types of conflict issues
(Danielsson, et al., 2015).

Question 15
There are examples of legislation of grievance procedure are employment Act 2008,
Employment tribunals regulations 2008, and code of practice in the grievance procedure.

Question 16

The first step of the workplace grievance resolution procedure is to develop a system. There is a
need to create a system to resolve all the grievance solution of the procedure.

Question 17
There are five main stages of conflict at the workplace such as
1) Latent conflict
2) Perceived conflict
3) Aftermath conflict
4) Felt conflict
5) Manifest conflict

Question 18
There are steps to eruct intoxicated person who is Nonconfrontational such as
1) Inform the person to not serve alcohol
2) Schedule poster and sign to avoid liquor services
3) Explain the reason for refusal

Question 19

There is a process to evict an intoxicated person such as
1) Stay polite during the process
2) No argument with the intoxicated persons
3) Don’t humiliate the other member

4) Deal effectually with the situation
5) Follow active listening and support the person (Friston, et al., 2021).

Question 20
No physical action could be taken to remove the patron from the establishment. There is a need
to follow the process to remove the patron from the establishment. A person must have a license
pr permit holders to appoint or patron a person.

Question 21
There are various strategies to reduce the risks of conflict at the workplace such as
1) Follow open communication style
2) Don’t avoid anything
3) Follow formal complaint procedure
4) No discrimination
5) Make sure about the fair policy

Question 22
Some steps must be followed to deal with complaints such as
1) Place your emotions to the side
2) Be thankful to the customer
3) Understand the complaint from the customer side
4) Provide support
5) Be adaptable
6) Plan actions to solve complaints (Raniere, 2015).

Question 23
There is the complaint procedure of organization for tourism such as
1) Mention the date when the complaint was made
2) An explanation about the complaint
3) List of responses
4) Name who dealt the complain
5) The date of the solution of the complaint

Question 24
Various methods could be utilized to minimize the conflict issues at the workplace such as-
1) Negotiation method – It includes a discussion with the managers.
2) Meditation method – Discussion about the mutual agreement is done.
3) Arbitration method – Conflict issue is submitted to the arbitrator for a solution.

Question 25
There are various resources needed while dealing with a conflict situation. The resources are-
1) Talk with every person that is involved in the conflict situation
2) Focus on the personalities and the behavior of the candidates
3) Review points of agreement and disagreement
4) Establish an action plan

 

References
Bd, P. (2015). Policies and Procedures.
Danielsson, C. B., Bodin, L., Wulff, C., & Theorell, T. (2015). The relation between office type
and workplace conflict: A gender and noise perspective. Journal of Environmental
Psychology, 42, 161-171.
Denes, A., Crowley, J. P., Winkler, K. L., Dhillon, A., Ponivas, A. L., & Bennett, M. (2020).
Exploring the effects of pillow talk on relationship satisfaction and physiological stress responses
to couples’ difficult conversations. Communication Monographs, 87(3), 267-290.
Friston, K. J., Sajid, N., Quiroga-Martinez, D. R., Parr, T., Price, C. J., & Holmes, E. (2021).
Active listening. Hearing research, 399, 107998.
Govier, T. (2018). Problems in argument analysis and evaluation (Vol. 6). The University of
Windsor.
Grossman, G., & Michelitch, K. (2017). Information dissemination, competitive pressure, and
politician performance between elections: A field experiment in Uganda. Competitive Pressure,
and Politician Performance between Elections: A Field Experiment in Uganda (September 12,
2017).
Kelmendi, K. (2015). Domestic violence against women in Kosovo: A qualitative study of
women’s experiences. Journal of interpersonal violence, 30(4), 680-702.
Kim, Y., Shaw, A., Zhang, H., & Gerber, E. (2017, February). Understanding trust amid delays
in crowdfunding. In Proceedings of the 2017 ACM Conference on Computer Supported
Cooperative Work and Social Computing (pp. 1982-1996).
Kumar, A., Shankar, R., Choudhary, A., & Thakur, L. S. (2016). A big data MapReduce
framework for fault diagnosis in cloud-based manufacturing. International Journal of
Production Research, 54(23), 7060-7073.

20
Maceachern, E., Kosny, A., Ståhl, C., O'Hagan, F., Redgrift, L., Sanford, S., … & Mahood, Q.
(2016). A systematic review of qualitative literature on occupational health and safety legislation
and regulatory enforcement planning and implementation. Scandinavian journal of work,
environment & health, 3-16.
Myers, L. C., & Finnigan, K. S. (2018). Using Data to Guide Difficult Conversations around
Structural Racism. Voices in urban education, 48, 38-45.
Patwary, A. K., & Hamimi, O. (2016). An overview of consumer complaining behavior and the
choice of complaint channels in service industry.
Raniere, K. A. (2015). U.S. Patent Application No. 14/174,986.

Assessment 1
Question 1
There are three examples of risks that must be controlled in developing and implementing
strategic plans such as
1) Competitive aspects
2) Economic variances
3) Changes in organization structure
All the risk factors must be analyzed effectively and efficiently to achieve its goals and
objectives (Sadgrove, 2016).

Question 2
Risk management strategies must be applied while developing and implementing strategic plans
such as
1) Mitigate the risk – Strategies must be applied before reducing the impact of predicted risks in
upcoming years.
2) Transfer the risk – Risk could be transferred to a third party through an insurance policy
(Glendon, et al., 2016).

Question 3
A risk management strategy that could be used to manage intellectual property risk in strategic
planning is as follows-
1) Acquire a provisional patent

Sometimes a company is not able to obtain a patent so a provisional patent could be obtained. It
would provide security to the intellectual property of an organization. It is for just a year. It gets
expired after a year.

Question 4
SWOT analysis is one of the internal sources of information of an organization. It is beneficial to
determine the overall strengths, weaknesses, opportunities, and threats of an organization.
Strengths are beneficial to take competitive advantage as well as opportunities define the new
ways to improve the performance of an organization. The organization could overcome its
weakness by apply strategies as well a review must be done about the predicted threats in
upcoming years.

Question 5
Four questions are necessary to ask while conducting SWOT analysis in the organization
such as-
1) What are the unique aspects of the organization?
2) What do we need to improve in the organization?
3) What are the new ways through which growth could be improved?
4) What are the predicted threats of upcoming years?

Question 6
PESTLE analysis is one of the external sources of information. It is beneficial to determine
external aspects of the organization. It is helpful to determine political stability, economic
conditions, social factors, technological factors, legal factors, and environmental factors of a
specific country or a market. PESTLE analysis must be analyzed effectively and efficiently
which would lead to the development of an organization (Sadgrove, 2016).

Question 7

Four questions are necessary to ask while conducting PESTLE analysis in the organization
such as-
1) What are the political criteria of the entire market?
2) What are the laws of the government that must be followed?
3) How could performance be improved with the latest technology?
4) What are the preferences and requirements of society?

Question 8
Team member’s suggestions and existing records are two internal sources of information that
could be utilized about its competitors, vision, values, capabilities, and customer base.

Question 9
Report analysis of competitors' and clients' feedback is two external sources of information that
could be utilized about its vision, competitors, values, customer base, and capabilities.

Question 10
Organizational values play an important role in the growth of an organization. The main purpose
to develop organizational values is to provide a proper framework about its ethics and code of
conduct. It is helpful to develop an effective cultural environment in the organization.

There are two techniques such as
1) Balanced scorecard
2) Gap planning
3) PESTLE analysis
4) SWOT Analysis

Assessment 2
Question 1
Native Bush Spices is situated in Coffs Harbour, NSW. It was established in 2010 to provide
Australian native food products in Australia. It provides a wide range of products such as Native
herbs and spices, Native herbal teas, and Native fruit jams and conserves.
Mission
It is committed to supplying qualitative and healthy products to its customers.
Vision
Its main target is to be sought after as a supplier and most respectful dealer of Native Bush
Spices worldwide.
Values
All the employees give respect to each other as well as customers. They are responsible for their
tasks and duties. They are innovative and creative in the workplace. They care for each other as
well as for the environment.
Strategic Objectives
1) To provide a wide range of native products
2) To enhance sales revenue
3) To develop awareness about the native and healthy products
4) To expand market overseas
5) To follow alliance marketing
Key Business strategies

1) Cost strategy
2) Focus strategy
3) Differentiated product strategy
Best practice to develop strategic plan such as
1) Write down the mission
2) Write down the vision
3) Write down the values
4) Schedule internal and external analysis
5) Identification of strategic issues
6) Formulation of strategic objectives
7) Develop the plan

Date – 20-02-2021
Time – 01:00 PM
Place – Room number 10 ( conference hall )
Attendees – Team members
Meeting Objective –Discussion about organization mission, vision, values, and objectives

Question 2
Meeting with Team members
Team members – Good Morning Sir
Manager – Good Morning! We all are here to discuss the mission, vision, values, and strategic
objectives of the organization. The mission is to provide qualitative products, the vision is to be
the most respected supplier of native bush spices, and value is to manage all the things with
respect and care. The objective is to expand the market overseas, enhance sales revenue and
develop brand awareness. What are your suggestions about it?
Team member – We need to review existing policies and procedures as the organization is
going to perform at a new platform such as the international market.
Team member – We need to set objectives such as attract young customers such as young
customers are health conscious.
Manager – Nice! We would look into it. What do you suggest about the actions to achieve
strategic objectives?
Team member – Sir we need to follow all the steps to achieve strategic objectives such as
Identification of requirement
Give priority to different tasks
Establish a strategic plan
Evaluate and manage the plan
Control and review the plan
Manager – I feel great due to your active participation. We would apply it.
Team members – Thank you, sir! Have a nice day

Question 3
A meeting discussion has been done with the team members. All team members participated
actively in the discussion for the development of Native Bush Spices. Organization mission,
vision, values, and strategic objectives have been discussed. The suggestion about the mission,
vision, values, and objectives have been given by the team members that would lead to high
production and expand the market overseas within the next three years. It would be helpful to
develop brand awareness in different countries such as Hong Kong and Japan. Discussion about
the actions that must be taken to achieve strategic objectives has been done. A suggestion such as
steps to achieve strategic objectives has been discussed in the meeting with team members.

Question 4
Email to Assessor

To – assesorbushspice@au.in

From – managerbushspices@au.in

Subject – Approval for developing a strategic plan

Respected sir
Herein I am informing you that I have discussed with the team members about the organization's
mission, vision, values, and strategic plan. I have attached a file of the meeting summary in the
attachments. It includes all relevant information of meeting. Strategic objectives have been set
based on the mission, vision, and values of the company. Kindly go through it and provide the
approval to develop a strategic plan.
Thank You

Assessment 3
Question 1
Research Native Bush Spice Australia’s customers and competitors
SWOT analysis is one of the internal sources of information such as it defines strengths,
weakness, opportunities, and threats of the organization. Al the terms are internally related to the
growth of the organization. Three internal sources of information exist records, feedback from
staff members, and a review on the existing performance of the particular year. It is important to
be sourced for the development of the organization. Strengths provide a chance to achieve its
goals whereas weakness provides a chance to overcome its effect on the growth of the
organization. It is beneficial for the improvement of emerging markets, potentially new and other
relevant factors (Gürel, et al., 2017).
PESTLE analysis is one of the external sources of information such as it defines political,
economical, social, technological, legal, and environmental factors of the entire market. Factors
of the external environment must be analyzed super soon. Review on surveys, questionnaires,
and customer feedback are external sources of information in the organization. It provides
relevant information about the political stability and changes in different rates such as interest
rate and foreign exchange rate. It provides information about the reference of society as well as
the rules and regulations of the country. It must be evaluated effectively and efficiently (Perera,
2017).

Question 2
Native Bush Spices would expand its business overseas within the next three years. It is natural
to come up with different risks and benefits while performing on a new platform such as an
international market platform.
Risks of Native Bush Spices
1) No response from clients of the international market
2) High Competition in new markets

3) Not able to achieve required demand and requirement (Chance, et al., 2015)
4) Variances in the choice of candidates
5) Effect of environmental as well as economic changes
6) Lack of advertising in new markets
Benefits of native Bush Spices
1) High production that would lead to sales revenue
2) Improves status and culture of the organization
3) Expand business into overseas
4) Developed brand awareness
5) Improvement in lifestyle such as healthy lifestyle
6) Improved structure of the organization
7) Developed awareness about health concern as well as organic products
8) Improvement in performance of the organization

Question 3
SWOT analysis of Native bush Spices. It is beneficial to define SWOT analysis so that it could
be utilized effectually for the development of the company.

Strengths
Provide qualitative organic products
It has an organic certificate
It has good values and status (Phadermrod, et

Weakness
No knowledge about foreign

No investment in other countriesal., 2019)

No strategic plan

Opportunities
The business could be developed into overseas
Chance to develop health awareness overseas
Improvement in range of organic product

Threats
No ideas about the political stability of other
countries
Variations in external factors
Changes in laws

PESTLE analysis is one of the most external factors. It is necessary to analyze all external
factors of the country when the company expands its business in different countries. It affects the
growth of the company. PESTLE analysis stands for political, economical, social, technological,
legal, and environmental factors. It is necessary to analyze the political stability of the country.
PESTLE analysis plays a major role in the long-term growth of the company. It influences the
economic changes such as changes in the interest rate and foreign exchange rate that affects the
company growth. Product demand and supply are affected through the changes in a social
preference such as changes in demand and requirement of society. Company progress would be
affected through the changes in rules and regulations of government laws.

Question 4
Email to Assessor

To – assessornative@au.in

From – managernativebush@au.in

Subject – Report of SWOT and PESTLE analysis

Respected Sir,
Herein I am informing you that I have discussed the SWOT as well as PESTLE analysis. It
includes an analysis of the internal market as well as the external market. I have attached a file
in the attachments. It includes internal as well as external factors that affect the growth of Native
Bush spices. Kindly go through it and give us feedback.
Thank You

Question 5
Updated SWOT and PESTLE analysis

Strengths
It is known for its values and qualitative
products.
It develops health concern among the
candidates.
It has a facility for online transactions such

Weakness
Limited in Australia only

Young people are not attracted such as current
customer range is 35 to 65 years

product could be ordered through websites.

No awareness about the preference of foreign
countries

Opportunities
Develop a wide range of different products in
foreign countries
Follow alliance marketing to achieve its goals
Develop innovation and creativeness in foreign
countries

Threats
Variation in the external market of different
countries
Variation in rules and regulation of different
countries
Failure to make utilization of latest technology
to improve the performance

PESTLE analysis stands for political, economical, social, technological, legal, and environmental
factors. All the external factors play an important role in the development of the organization in a
new country. It could affect the progress of the organization. If the business is expanded overseas
such as Japan and Hong Kong. External factors of Japan and Hong Kong must be analyzed
effectively and efficiently. Political stability and economic structure must be assessed
effectually. Social preferences and legal laws of Hong Kong and Japan have a major impact on
the growth of Native Bush spices in Hong Kong and Japan.

Question 6
The strategic plan of Native Bush Spices
Executive summary
Native Bush Australia is associated in Coffs Harbour, NSW with different qualitative products
and services. It was founded in 2010 to supply organic and native products in Australia. It is specialized with the organic certificate. It supplies products throughout the supermarket and
health stores in Australia.
Vision
To develop as the most respectful as well as sought after supplier of Native bush spices
Mission
Its main target is to supply qualitative native products to all its candidates
Our values are
They have effective and efficient values. They treat every member with respect and care. They
apply strategies innovatively and creatively. They all are honest about the work.
Strategic Objectives
Strategic objectives are as follows-
1) Expand market into overseas
2) Establish brand awareness
3) Improve customer satisfaction
4) Enhance sales revenue
5) Develop a wide range of products
The market
At present, The Native Bush Spices provide quality organic products through small supermarkets
as well as health stores of Australia. It has the feature of online business such as orders could be
ordered through the websites.
Market characteristics and Conditions

The managers of Native Bush Spices are supposed to convert its platform such as the
international market platform. The business would be expanded overseas such as Japan and
Hong Kong. Currently, the targeted customers are the person who enjoys gourmet food.
Currently, the age of customers is 35 to 65 years. Customers have an average income of $80,000.
PESTLE Analysis
PESTLE analysis is one of the most analyses that play a major role in the effectiveness of the
strategic plan. The main objective of the strategic plan is to develop a PESTLE analysis. It is
necessary to analyse external environmental factors. The strategic plan must review the political,
economical, social, technological, legal, and environmental factors. It is necessary to evaluate the
effect of the external environment on the growth of Native Bush Spices. PESTLE analysis
defines the political stability as well as the economic changes of the country. It describes the
relevant information about the preference of society as well as utilization of the latest technology
to perform effectually. It is necessary to be prepared while developing a strategic plan (Board, et
al., 2018).
Analysis

Strengths Weaknesses

It is known for its qualitative organic
products.
It is known for its values that are
followed to achieve goals.

No capital invested in foreign countries
No knowledge about the laws of foreign
countries

Opportunities Threats

Chance to develop a wide variety of
products

Changes in the external environment
factors

Develop innovation and creativeness Negative impact on foreign countries

Actions

Actions Timelines Responsibility Key performance

indicator

Establish strategic plan Within 25
days

High authorities

Enhancement in sales

Conduct online surveys
overseas

Within 20
days

Administration
manager

It would be able to
know preferences of
candidates of foreign
countries

Conduct effective advertising
channels

Within 30
days

Manager of the
marketing
department

Good response

Identify resources of alliance Within 40

Authorities of
the marketing

High production

marketing days department

Develop brand awareness

Within 45
days

Marketing
manager

Improvement in
health concern

Question 7
Email to assessor

To – assessorbush@au.in

From – managerbush@au.in

Subject – Report of Strategic plan

Respected Sir,
Herein I am informing you that I have developed a strategic plan that is based on its mission,
vision, values, and objectives. An action plan has been prepared to achieve its strategic
objectives effectually. Kindly go through it and give us feedback about the required changes in
it.
Thank you

Question 8

Updated Strategic Plan
Mission, vision, and values
Native Bush Australia is based in Australia. It supplies products in the small supermarkets as
well as the health stores of Australia. Its mission is to supply qualitative organic products
worldwide. Its vision is to be the most suppliers with respect globally. The values of the
organization are to treat candidates as well as staff members with respect and care.
Strategic Objectives
1) Follow strategic plan effectually
2) Adopt alliance marketing
3) Obtain knowledge about the marketing structure of foreign
4) Investment in foreign countries
5) Develop a wide range of products in different countries
The Market
The native Bush spice has a wide range of markets about the native spices and herbs. 35 to 65
years old customers are attracted towards the native products with an average income of $80,000.
The strategic plan has been developed to expand the market overseas.
Market characteristics and conditions
The market is to be expanded overseas such as Hong Kong and Japan. A strategic development
plan would be developed to achieve its goals.
PESTLE Analysis
The strategic plan must include an analysis of external environment factors effectively and
efficiently. It is necessary to review the external environment. It would be helpful to analyse
criteria about the political stability as well as laws of different countries that may have an impact on the growth. It describes political, economic, social, technological, legal, and environmental
factors.
Situation analysis

Strengths Weaknesses

Famous for organic products in the
overseas market
Its organization values in overseas

The new entrance in a foreign market
No Existing report of foreign investment

Opportunities Threats

Chance to develop a report of foreign
investment
Chances to maintain the status

Failure in a foreign market
Changes in the social preference of
foreign countries

Actions Timelines Responsibility Key performance

indicator

Innovation in the strategic plan Within 25 High authorities

Enhancement in sales
as well as innovation

21 days

Innovative strategies in
conducting a survey

Within 20
days

Administration
manager

It would be able to
know the preferences
of candidates of
foreign countries
through an online
survey

Development in advertising
channels

Within 30
days

Manager of the
marketing
department

Good response from
foreign countries

Evaluation of alliance
marketing

Within 40
days

Authorities of
the marketing
department

High production
through suitable
partner

Apply strategies to enhance
brand awareness

Within 45
days

Marketing
manager

Improvement in
health concern

Question 9
Email to assessor

To – assessorbush@au.in

From – managerbush@au.in

Subject – Report of updated Strategic Plan

Respected Sir,
Herein I am informing you that I have made changes in the strategic plan according to the
received feedback from you. I have attached a file of the updated strategic plan in attachments.
Kindly go through it and approve it.
Thank you

Assessment 4
Question 1
Report for management
Analysis and report on data
The strategic plan has been implemented in the structure of Native bush spices. Data and staff
comments have been analyzed. Sales have been enhanced from $5, 50,000 to $8, 00,000. It has
achieved its goals in the international market. Total international market sales such as from Hong
Kong and Singapore are $70,000. There is no development in the development of new products
as well as the adoption of alliance marketing (Bryson, et al., 2018).
Comment on a performance indicator
Yes, somewhat of the performance indicator has been achieved. The sales revenue, market
awareness, and customer satisfaction have been achieved. There is no improvement in the
alliance marketing and development of new products (Bryson, et al., 2018).
Recommendations
The company is performing effectively and efficiently. It has been one year since the strategic
plan has been implemented. There are various changes in the growth of an organization after the
implementation of the strategic plan. There is need to develop a new range of products
effectually. It could be developed after identifying the choice and demand of society in different
countries. There is a need to advertise organic products through alliance marketing such as
recognize the appropriate partner to expand business in different countries.
Best practices for a strategic plan
The company has achieved its estimated performance structure. There is needed to take a review
of the strategic plan. There is a need to focus on attracting new customers in different countries.
It could be easy by recognizing an appropriate partner that would help in advertising the different
organic products. The budget of the advertising channel must be increased to attract new customers. The company must develop its clear set of directions to create a wide range of new
organic products. The company is needed to focus more on the competitor’s website to improve
its overall performance of the organization effectively and efficiently.

Question 2
Email to Assessor

To – assessorbushspices@au.in

From – manaerbushspices@au.in

Subject – Review the report for management

Respected Sir,
Herein I am informing you that I have discussed the performance of the organization after the
implementation of the strategic plan. Somewhat performance indicators have been achieved. The
company has performed well. It needs to focus more on different perspectives. I have attached a
file of the report analysis in attachments. Kindly go through it,
Thank you

 

References
Sadgrove, K. (2016). The complete guide to business risk management. Routledge.
Glendon, A. I., Clarke, S., & McKenna, E. (2016). Human safety and risk management. Crc
Press.
Chance, D. M., & Brooks, R. (2015). Introduction to derivatives and risk management. Cengage
Learning.
Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review. Journal of International
Social Research, 10(51).
Phadermrod, B., Crowder, R. M., & Wills, G. B. (2019). Importance-performance analysis based
SWOT analysis. International Journal of Information Management, 44, 194-203.
Perera, R. (2017). The PESTLE analysis. Nerdynaut.
Board, Y. J. (2018). Strategic Plan 2018-2021. London: Youth Justice Board.
Ropianto, M., Rukun, K., Hardianto, M., Hayadi, B. H., Mesterjon, M., Utami, F. H., & Candra,
M. O. (2017, September). Optimization of Strategic Planning Organization in the Framework of
Achievement Objectives of Education. In 2nd International Conference on Education, Science,
and Technology (ICEST 2017). Atlantis Press.
World Health Organization. (2019). Global action plan on physical activity 2018-2030: more
active people for a healthier world. World Health Organization.
World Health Organization. (2017). Global strategy and action plan on ageing and health.
Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.
Allison, M., & Kaye, J. (2015). Strategic planning for nonprofit organizations: A practical guide
for dynamic times. John Wiley & Sons.
Bryson, J. M., Edwards, L. H., & Van Slyke, D. M. (2018). Getting strategic about strategic
planning research.

26

Working from home is defined as a situation when an employee is working from their apartment,
residence, and house instead of working from the office. Most of the companies follow a work
from home policy that is defined as the authority to allow employees to work from the apartment
as well as homes. It could be an allowance for full time or when it is suitable for them. It has
been analyzed that work from home has become almost possible with the development of
technology as well as internet communication. The nickname concept of Work from home is
WFH.
Most of the organization followed work from home policy. It allowed employees to follow the
work from the home model during the Corona virus worldwide pandemic.
According to the half population of workers such as 56% workers of United Kingdom has
described that productivity has been improved during the current pandemic situation of the
world. Advanced technology and changing organizational culture played a vital role to achieve
its goals during the pandemic situation of the world (finder, 2021,). The feedback received by the
workers of United Kingdom is as follows-
 65% of employees have defined that it would be more productive to work at home instead of
work.
 75% of employees also suggested that it would be helpful to decrease distraction while working
at home instead of working at the office.
 83% of employees believe that they don’t need an office environment to be more productive
(finder, 2021,).

Advantages of Work from Home
There are various advantages of the work from home movement such as

1) Adaptable schedule – Work from home is helpful to create a flexible schedule. Employees are
not bounded in the working hours. Employees are free to take breaks. They could create
schedules according to their choice and requirements (Bick, et al., 2020).

2) Better balance between work and life – work from home is helpful to balance between work and life. Employees get time to talk with the family members. Traveling time that is occurred to go office on regular basis is utilized to talk with family members.

3) Time and cost-saving – Work from home is helpful to save time as well as overall cost.
Employees are free from the traffic and rushing hours. It is beneficial to save traveling time. It is
beneficial to save expenses of lunch breaks as well as coffee at the canteen of organization.

4) Enhanced employee retention – Work from home is helpful to maintain the daily activities
effectually. A flexible schedule allows them to maintain their personal life as well as
professional life (Kłopotek, 2017).

Disadvantages of Work from Home
There are various disadvantages of the work from movement such as

1) Not suitable for everyone – Work from home is not suitable for all employees. Some
employees need proper attention and a workplace environment. They need interaction with
different candidates (Kłopotek, 2017).

2) Home disturbance – Employees may get distracted while working at home. The employee
must have a working place where the employee could work effectually. Home noises and
disturbance could distract the employee from work (Bick, et al., 2020).

3) Complexity in monitoring performance – It is difficult to measure and monitor the
performance of an employee who works from home. Monitoring strategies have to apply to
measure the performance of an employee who works from home.

4) Information security risk – Chances of information security risk increase when the employees work from instead of the office. It is difficult to carry an office laptop at home and access the servers effectually (Kłopotek, 2017).

References
finder, 2021, Working from home (WFH) statistics 2020. finder, [Online] Available at
https://www.finder.com/uk/working-from-home-statistic [Accessed 15 February 2021].
(finder, 2021,)
Bick, A., Blandin, A., & Mertens, K. (2020). Work from home after the COVID-19 Outbreak.
Kłopotek, M. (2017). The advantages and disadvantages of remote working from the perspective
of young employees. Organizacja i Zarządzanie: kwartalnik naukowy.

Introduction
The Asahi beverage company is a leading company in alcohol and non alcoholic beverage. who
focus on the in ovation in the market to attract the customers. the Australia is having an extreme
background in the market of beverages. the Asahi beverage is developing their product with
Australian agriculture product. the market structure of beverage is good in Australia (MARY,
2018). beverage contributes 60 % of the total liquor retail market. the demand of the goods is
affected by many factors and their contribution decides the elasticity. price elasticity of demand
is said when change in demand due to a change in the rate of the product. the price elasticity of
supply is the ratio of change in demand by a change in the rate of a product. the income elasticity
of demand is the change in demand due to change in the income of the customers and the cross
elasticity is the change in the demand of good A due to the rate of good B. the demand for the
beverage is an increase in the event as the beverage improves the environment of the event. the
beverage industry is focused on supply beverages in the market to meet the demand (MARY,
2018).

Introduction to the company
Asahi Beverages is one of the famous companies in the alcohol and non alcohol beverages which
establish in 2014. The Asahi beverages lead in Australia and New Zealand. The Asahi beverages
are strongly selected to establish innovation, a household brand, and a new product in the market
(Vidler, et al., 2018). Asahi beverage is a part of Asahi group holding. It also contains the most
successful beverage business in Australia and New Zealand. Asahi beverages deal in an
extensive range of non alcoholic beverages such as mineral water, soft water, juice, mixers, tea,
sports drink, and energy drink (Vidler, et al., 2018).

Industry/ sector background
The beverages industry is one of the largest production sectors in Australia. the food and
beverage sector is developing their product with Australian agriculture products to increase the
values of the product and their brand. The beverage sector in Australia covers an inclusive range
of food and beverage products extreme in dairy products, bakery products, beverages, meats, sugar, seafood, fruits and vegetable, flour, confectionery, cereal, and pet food (Brand-Miller, etal., 2017).
The beverage industry is having an annual turnover of $ 50 billion. The beverage industry is
contributing a turnover of greater than 18 % of the overall Australian production sale. The
beverage sector is fast growing manufacturing employment in regional Australia (Brand-Miller,
et al., 2017).
Food and beverage is the main industry in the Australian economy. This contributes Australian
economy in both finance contribution and managing employees. the beverage sector is run by
consumer demand for quality, diversity, and value. according to the Australian food and grocery
council the food and beverage industry is having revenue of $ 122 billion per annum. the food
and beverage sector contributes 15,000 business which employee over 2, 73,000 people.
The food and beverage industry is having a good contribution to the growth of the Australian
economy. The Australian economy is having a big contribution by food and beverage companies.
The food and beverage industry is contributing to managing the GDP of companies.
The market structure of the industry/ sector
The market structure of the food and beverage industry is as follow-
The beverage companies are deal in the supermarket sector. There are approx $70 billion of
supermarket chain capture by Australian beverages company (Conlon, et al., 2015).
the leading company in the beverage sector are Accolade Wines and Treasury Wine Estates.
these companies are having 455 of total industry sales (Conlon, et al., 2015).
the beverages are controlling 60% of the liquor retail market.
nearly one quarter of Australian beverage company is old than 65 years by 2050. this gives to
focus on the domestic food industry to facilitate a wide range of multi-culture food demand.
The beverage industry plays an important role in increasing the countries working population to
migrate to increase their skills (Conlon, et al., 2015). The food and beverage industry is forecast to grow by the rate of 4% CAGR till 2023 because of
the increase in the demand for Australian food and beverages in the Asian market. Government
financial support facilitates Australian beverage product to increase in the sale and demand.
Factors that influence demand for the company’s product(s)
the features which affect the demand of the Asahi beverages are-

1. Price of the given product- the price of the product affect the demand of the goods. when the
price increase, the demand of the goods decreases. there is a negative relation between the price
and demand of the product. the increase in price will decrease the demand for the product as it
decreases the satisfaction to the customers. If the Asahi beverage decreases the demand for the
product then the customer starts more demanding for the product. If the Asahi beverage increases
the price for their beverages then the customer decreases the demand for Asahi beverage
(Ramya, et al., 2016).

2. Price of the related commodity- the price of other beverages in the same industry will decrease the demand for our product. As the Fonterra decrease their price then the person starting shifting they are and decrease the demand for Asahi beverage. There are so many related commodity and companies of the beverage in Australia which affect the demand of customers for Asahi beverage.

3. Income of the customers- the income of the customer is the major factor that influences the
demand for a certain product. if the income of the particular person is increases that person shifts
to a good quality product of higher cost and decrease the demand for an inferior product. If the
income of the customers decreases and they are not able to afford for the Asahi beverages then they decrease the demand for the product (Ramya, et al., 2016).

4. Taste and preference of the customers- the taste of the person for the particular product change and affect the demand. if the customers taste is a change for the product then they decrease the demand for the product. the taste of the product is the factor that makes a person willing to purchase a product. The taste of the person is changed with time. sometimes the company is having a taste and preference for drinking cold drinks then they decrease the demand for beverages in the market.

5. Customers demanding for the product- the total number of customers who demand for the
Asahi beverage will influence the total demand of the goods. If the customers of the company are
increases then the demand for Asahi beverage is increasing. the number of customers and their
demand for beverages will affect the overall demand of the beverage in the industry. The
company has to increase its number of customers to increase the demand and overall cost.

Factors that influence the supply of the company’s products

1. Price of the goods- the rate of the goods and demand is having a positive relation. If the price
of the product is increases then the supply of the goods is increased which result in more profit
earning. The increase in the price of the product is increase the profit margin of the company
that's why the company increase the supply of the goods by the company (Tripathy, et al., 2016).
2. Production cost of goods- the production cost is the factor that influences the supply of the
product. The high cost and fewer profit margins will make suppliers unwilling to supply more
products. the company is trying to decrease the cost of production to earn more profit at a set rate
of the goods. the value of the production affects the supply of the profit due to a change in their
profit margin.

3. Natural condition- the climate condition affects the supply of the product. the natural condition affects the production of the product and the supply. sometimes climate makes it difficult to manufacture of the product and make it available in the market. in that condition, the market
supply of the product is decreasing (Tripathy, et al., 2016).

4. Technology- a better technology improves the production of the product which helps in
increasing supply in the market. the organization has to adopt new technology which reduces the
cost and gives more output. the increase in the production of the market makes supply easy in the
market.

5. Factor price and their availability- the other factor also affects the supply in the market. the
factors such as raw material, machines, and equipment that affect the production of the product. the factors will affect the time of manufacturing of a product. if the factors are available easily at
a lower cost then it makes production increase and increases in supply. availability of labor at a
lower cost, raw material, and machines in sufficient quantity will increase the supply in the
market.
6. Government policy- the government policies and regulations will affect the supply of the
product by the change in fiscal policy and industry policy. if the political party reduce the tax
rate then it raise in the profit margin of the company then the company increases supply in the
market. if the excise duty is increasing by the government then the company will decrease its
supply as the profit margin is decreased due to an increase in the cost of production.

Elasticity
Elasticity is the degree of change in demand and supply affected by the change in other factors.
This is due to a change in response to price and income. Elasticity is an economic concept that
helps in measuring the degree of changes. The elasticity is used to measure an affect in the
demanded for a goods and services regarding rate and income (Bas, et al., 2017).
types of elasticity
Price elasticity of demand- the demand elasticity is measured by the receptiveness of amount
demand to a price changes. the demand is a factor that affects by the range of the price
(Eskandarizadeh, et al., 2016).
price elasticity of supply- the supply elasticity is measured by the receptiveness of amount
supply to a variation in price. the demand is the factor which affects by the range of the price.
income elasticity of demand- the demand elasticity by income is measured by the receptiveness
of amount demand to a change in earning of the customer. the demand is a factor which affects
by the range of the income of the customers (Eskandarizadeh, et al., 2016).
cross elasticity of demand- the cross elasticity of demand is the changed in quantity demand of
1 company goods due to a vary in the rate of 2nd good. For example- the amount demand of
good A is affected due to a vary in the rate of good A.

Types of price elasticity of demand-

Inelastic demand– If the demand of the goods and services remains constant due to a vary in
rate. Then the demand is said to be inelastic and having a coefficient of elasticity that is less than
1.0. the factors affecting Inelastic demand Elasticity by Price are no substitute in the
marketplace, Infrequent purchases, necessities, and season (Labandeira, et al., 2017).
elastic demand- the demand is said to be elastic when the change in price is less than the change
in quantity. the company decreases their price in small quantity but the quantity is changed in
large quantity. it is said when the Asahi beverage is decreasing their price in small amount but
there is a large vary in the amount demand of the product by customer. the features influence by
the Inelastic demand Elasticity by price is homogenous products, many substitutes, and luxury
products.

Unitary demand- the demand is said to be unitary when the change in price is total to the vary in
the amount demand by the customers. suppose if the Asahi beverage changes their price by 10%
then the quantity demanded by the customers is also changes by 10% (Labandeira, et al., 2017).

Impacts of an event on the industry/ company
the use of beverages at the time of events and meetings has become common. the event is seems
to be incomplete without the beverage. the foods and beverages are purchased, prepared, and served in the meeting. it is served to everyone who is present in the event to make the event more
perfect. the things which are considered while planning for food and beverage are depend on the
venue, audience, theme, time, and budget. the events of the Food and Beverage Industry are
Annual Frozen Food Convention, American Food Innovate Summit, Natural Products Expo
(East & West), Midwest Foodservice Expo, SNAXPO, POI Spring Summit, Food Automation &

Manufacturing Conference, Smoke Jumpers, and many others.
the events and meetings will increase the demand for beverages. the events are the main time
when everyone needs a beverage with food. the beverage increases the entertainment in the
meeting. the beverage plays an important role in the meetings and events. many people prefer
beverages in the meeting which increases the demand for the beverage.
the beverage industry is manufacturing more beverages at the time of events to meet the demand.
the supply is increasing so that they can earn more profit by facilitating beverages in the market.
the customer is demanding for the beverage as it makes an event more interesting and increases
the entertainment.
Beverage plays an important role in the events and parties. the people demand is increasing. the
Asahi beverage is focused on the time of increasing the demand for beverage. they are ready to
meet the demand for beverage anytime. the Asahi beverage is the company which is effectively
work in market condition to earn more profit in the market. the event and parties increase the
competition in the market. the Asahi beverage is focused on maintaining their price because in
the events the price is the main focus. the beverage companies have to maintain their price.

Conclusion
the beverage company is highly contributing to the Australian economy. the beverage industry is
having an annual turnover of $ 50 billion. the contribution of the beverage industry is higher than
18 % of the overall turnover of Australian production in Australia. the beverage sector is
successful in increasing employment in the country and contributing in the financial term. the
beverages are used in parties and events. the demand for the beverage is increased in events. the
market structure of the Asahi beverage is they deal in the supermarket sector. the beverage is
controlling 60 % of the liquor retail market. the factors which affect the demand of the company’s product are the price of the commodity, price of other commodities, the income of
customers, the taste of customers, and the number of customers. the demand and factors decide
the elasticity of the company product. the factors which affect the supply are the price of a
product, cost of production, technology, and government policies. the elasticity is of four types
of elasticity is the demand elasticity by price, supply elasticity of price, demand elasticity by
income, and cross elasticity of demand. the elasticity of goods as needed is of three types which
include elastic, inelastic, and unitary demand. the company demand for the beverage is become
elastic at the time of the event due to high competition.

Reference
MARY, A. (2018). ASAHI BEVERAGES: FACING THE CHALLENGES OF
GLOBALIZATION. Business Development, Merger And Crisis Management Of International
Firms In Japan: Featuring Case Studies From Fortune 500 Companies, 31.
Vidler, A. C., Stoneham, M., Edmunds, M., & Sartori, A. (2018). The illusion of choice: an
exploratory study looking at the top 10 food companies in Australia and their brand
connections. Australian and New Zealand journal of public health, 42(6), 519-522.
Brand-Miller, J. C., & Barclay, A. W. (2017). Declining consumption of added sugars and sugar-
sweetened beverages in Australia: a challenge for obesity prevention. The American journal of
clinical nutrition, 105(4), 854-863.
Conlon, C. T., & Rao, N. (2015). The price of liquor is too damn high: Alcohol taxation and
market structure. NYU Wagner Research Paper, (2610118).
Ramya, N., & Ali, M. (2016). Factors affecting consumer buying behavior. International journal
of applied research, 2(10), 76-80.
Tripathy, S., Aich, S., Chakraborty, A., & Lee, G. M. (2016). Information technology is an
enabling factor affecting supply chain performance in Indian SMEs: a structural equation
modelling approach. Journal of Modelling in Management.
Bas, M., Mayer, T., & Thoenig, M. (2017). From micro to macro: Demand, supply, and
heterogeneity in the trade elasticity. Journal of International Economics, 108, 1-19.
Eskandarizadeh, A., Elm-Amooz, N., Rahimi, F., Baharlooyi, K., & Naeimi-Jamal, M. R. (2016).
The effect of aging on nano-hardness and modulus of elasticity of four types of composites: an
in-vitro study. Journal of Dental Materials and Techniques, 5(4), 162-171.
Labandeira, X., Labeaga, J. M., & López-Otero, X. (2017). A meta-analysis on the price
elasticity of energy demand. Energy policy, 102, 549-568.

Assessment task 1
Question 1.
The three examples of risk concerned at the time of developing and implementing of the
strategic plan-
Not able to meet the demand of consumers (Cassidy, 2016).
Risk on the goodwill of a company.
High competition in the market (Cassidy, 2016).

Question 2.
The two-risk management strategy considered while preparing a strategic plan are-
Budget is made and implemented properly to get all expenses meet in the company's budget
(Bromiley, et al., 2015).
An effective communication is made to communicate tasks with team members effectively
(Bromiley, et al., 2015).

Question 3.
The risk management strategy used to manage intellectual property risk in strategic planning
is patent, trademark, and copyright. These three factors affect protect a company from
intellectual property as patent protect technique, trademark protect name and copyright
protect method.

Question 4.
The benefits of conducting a SWOT analysis for the company are to know to take advantage
of the strength, minimizing of weakness, capitalize on opportunity and deter threats
(Khoshbakht, et al., 2017).
The SWOT analysis is conducted by analysing and listing of company's strengths,
weaknesses, opportunities, and threats. While conducting of SWOT analysis write down the

opportunity which is to be achieved by using company strength and detection of threats
(Khoshbakht, et al., 2017).

Question 5.
The question used while conducting SWOT analysis are-
The strength of our company which helps us in grab opportunities?
The weakness of our company which gives a barrier in grab opportunities?
The opportunity which makes the growth of our business ?
The threats which give loss to our company ?

Question 6.
the benefit of conducting a PESTLE analysis is to encourage the development of external and
strategic thinking. it helps the organization in knowing the external threats and their impact
on business. this help organization in prevent losses and minimizing of risk. PESTLE
analysis help organization in knowing the impact of political, economic, social,
technological, legal and environmental factor on the business. it helps in knowing the risk and
impact on the external environment in our business. it gives a framework to operate our
business (Shtal, et al., 2018).
The PESTLE analysis is conducted by analysing the external environment and its impact on
the organization. According to the impact rate them and find an idea to detect that impact
(Shtal, et al., 2018).

Question 7.
The 4 types of questions used in PESTLE analysis are-
The change in government rules and their effect on our operation.
The change in economic condition and their effect on our organization.
The social culture and its effect on our organization.
The technology upgrade and their benefit in our business.

Question 8.
Current strategic plan and internal report are the two internal sources of information that a
company uses to get information related to company’s competitors, market, vision,
customer’s base, capacity, and values.

Question 9.
Annual report of other companies and Australian Bureau of Statistics are the two external
sources of information which a company use to get information related to company’s
competitors, market, vision, customer’s base, capacity, and values.

Question 10.
Organization value refers to the ethics and principle on which a company will stand at any
cost. Organization value will represent the main priority of the company. The company’s
values are the main factor which affects the organization goals and objective (Pedersen, et al.,
2018).
The organization's values are developed before the strategic plan to convey them properly
and their importance to stakeholders. The key values are helpful in preparing a strategic plan
successfully and properly (Pedersen, et al., 2018).
The technique used to identify values as part of the strategic planning process is
brainstorming. This helps in develop value with the team from graze and define them to every
stakeholder (Pedersen, et al., 2018).

Assessment Task 2
1. Meeting with a team
Notes for meeting with the team
Company’s mission: – Native bush spices concern to source the best of all the quality
products to all its customers.
Company’s vision: – the company is consistently focusing to settle itself as the most respected
and pursued merchant.
Company’s values: – The company is dealing with high values with the customer by showing
them respect, responsibility, caring, honesty, modernization, and brilliance.
Company’s objective: – To promote awareness among the sales and development of the
brand.
To magnify the business worldwide (Alegre, et al., 2018).
To develop a wide range of the services.

Meeting objective: – To analyse the companies present mission, vision, and statements of
value to the customers that should be enough transparent to assist the operations of the
company.
Attendees: – Management team
Time: – 11:00 pm
Place: – Meeting hall of the Native bush spices Australia (Alegre, et al., 2018)

2. Meet with the Management team
Manager: – Good morning sir.
CEO: – Good morning everyone.

Management team: – Good morning.
Manager: – So everyone it is to be noticed that we are gathered here to discuss the vision,
mission, and values statements that would be delivering and maintaining the transparency to
establish the company's strategic goals and development.
CEO: – it is required to discuss the current scenarios of the company and that's great if you
guys are already concerned with it.
Management team: – Yes, our company is concerned to source the best quality products for
all the customers.
Manager: – Yes, as we are following them it helps us to enhance the company’s sales and
development.
Management team: – Yes, and by doing so it is helping in attaining the objective and goals.
The actions can be implemented by showing respect to the customers and maintaining
responsibility towards them.
Manager: – Yes, also we are focusing on providing them the innovative work, with brilliancy
to our products to the customers. The company is also magnifying the services over the world
including the countries such as Hong Kong, Japan, and Singapore.
CEO: – Okay that's great. And also, all the objectives and goals are satisfactory. I would like
to know that whether the company is building some more actions and strategies to reach the
goal.
Management team: – Yes sir, we have built more innovative logic in the company to manage
the best product and increase the wide range of products.
CEO: – Yes, that's great.
Manager: – Thank you everyone for the strong support and for providing the concern for the
company's goals.
3. Summary of the meeting results.
In the conference, the organization's mission, vision, and principles are discussed. The aims
of the organization are therefore set according to the mission of the organization. The mission

of the business is to produce a wide variety of products, improve sales, and grow people's
understanding of the brand (Trivedi, et al., 2018).
The goal of the organization relies on the approach of extending a brand into the international
market. The success metric is designed to implement a revolutionary concept within a
company to develop a wide variety of goods and improve sales. (Trivedi, et al., 2018).

4. Email to the Management Team (your assessor)

From: Manager@NBSpices.com.in.au

To: Teammanagement@NBSpices.com.in.au

Cc: Head@NBSpices.com.in.au

Date: 15-02-2021

Subject: Approval for the strategic plan and confirming the company’s vision and

mission.

Respected sir,
As we have already consulted about the current strategies and vision, mission and company’s
goals and objectives, and the morals of the company. It is to be made in the notice as we are
planning to develop a strategic plan for the company that should consist of the company's
vision and mission. Here I am attaching the complete document and need the approval to
work further on it.
Thank you,
Manager

Assessment Task 3

1. Research Native Bush Spice Australia’s customers and competitors
The internal sources of information helpful in analyzing the information related to the
organizational events, preservation, employees, and revenues. The key attribute of internal
polling is that all clients and products are deeply acquainted with workers. It ensures that they
are exceptionally capable of producing new ideas and selling them specifically by providing
them the inside-out stock and back to front and by knowing them. Internal sources include
financial documents (Trading Benefit & Loss A/c and Balance Sheets for multiple years),
accounts from salesmen, promotional spending figures, travel expenses, etc. An internal
source, such as the new strategic plan, offers us an incentive for the business to expand. The
reaction of the workers becomes our strength to function productively and successfully to
accomplish operational goals (Amanpour, et al., 2018).
The external sources of information are the need for alternative sources of marketing analysis
is emerging in order to study marketing issues in depth. In situations where analysis requires
extensive and systematic analysis, external sources are of considerable significance and
usefulness. The data that comes from the customers and competitors is considered as the
external sources of information. An outside source, such as the Australian Bureau of
Statistics, helps to explain the organization's political, fiscal, technical, and environmental
developments. This database helps to explain research patterns, innovations in technology,
rivals, and future current and developing markets (Damanpour, et al., 2018).

2. Risks and benefits of the company
Risk in implementing the new objective of the organization
 Strong prices for producing a broader variety of goods and foreign market growth.
 The exchange rate that impacts the margin of profit fluctuates.
 Electorally unpredictable.

 Promotion in the challengers.
 Accepting a commodity in a new region of the industry.
 Due to a shortage of activities, there is a lack in the foreign market.
 Price of business establishment in international markets.
 The country's laws and regulations.

Benefits in implementing the new objective of the organization (Tupa, et al., 2017).

 The escalation in the trades.
 Expansion in the gain surplus.
 Growing the prestige and market recognition of the company.
 Increase in business, which contributes to company expansion.
 Announcing the new sell.
 Introducing a new product range.

3. Develop a SWOT and PESTLE analysis

Strength Weakness

Native bush spices are providing the best
quality of services to its customers.
It is having strong internal sources such as
skilled and knowledgeable staff (Gürel, et al.,
2017).

Native bush spices are having a shortage of
foreign trades and markets.
The competitive companies are working
better than our corresponding company.

Opportunity Threats

Native bush spices are focusing to develop
and grow their market worldwide
Also, they are working to produce new
products.

As the competitors are regularly increasing
and the external and internal factors are
transforming that became a threat for the
company.

PESTLE analysis
PESTLE analysis is an important factor while monitoring the company's strategies and goals.
PESTLE analysis defines the political, economic, social, technological, and legal analysis of
the organization. This is the reason behind the corporation needs to consider its impact on the
policies and procedures of the organization. The PESTLE study helps to prepare a plan that is
accurate for the long-term success of the business. Business operations are influenced by
government policies, laws, and regulations.
The economic variables are affected by the transformation in the distribution of money and
the availability of money that influences the income of the organization. The flow of cash is
the key aspect impacting the company's profits and spending. Earnings are based on external
conditions. The consumer factor, with the shift in societal needs, culture, and patterns,
influences the demand and availability of the commodity on the market. The technological
factor will impact the business by the transition in the way they do and modern techniques.
Judicial regulations and legislation impact industry by a shift of business-related rules
(Nandonde, et al., 2019).

4. Email to the assessor

To: – Head@NBSpice.com.au.in

From: – Manager@NBSpice.com.au.in

CC: – Seniormanager@NBSpice.com.au.in

Date: – 15-02-2021

Subject: analysis of SWOT and PESTLE

Respected sir,

We have analyzed the company's strategies and goals smartly by SWOT and PESTLE
analysis. Here I am attaching the complete document of the SWOT and PESTLE analysis.
The SWOT analysis has effectively defined the strength, weaknesses, opportunities, and
threats of the organization. And PESTEL analysis has defined the political, economic,
social, technological, legal, and environmental factors that affected the growth and
development of the company. Kindly go through it once.
Thank you
Manager

5. updated SWOT and PESTLE analysis
SWOT analysis

Strength Weakness

The certificates contain the proof of the
nature of the spices and that supports us in
employing in the market. It is advantageous
that the native bush spices are having a
good impression in the market. And is also
having a good image in the customer's sight
(Gürel, et al., 2017).

Challenges are increased and they are not
even having proper information regarding
international trade.

Opportunity Threats

New and emerging technologies helping the
company to expand the market growth. The

Transformation in external conditions that
have a negative effect on our market that

business is required to establish itself in the
foreign market. To the existing line of
companies, bring more goods.

harm our business results that find it
impossible to meet operational objectives.

PESTLE analysis
The PESTLE analysis defines the political decisions, economic issues of the exchange rates
of the foreign services, the social culture of the country, the technological advancement in the
growth of the job, the legislations of the country. These regulations develop the country's
environmental laws. The PESTLE is the key factor shaping market and organization
activities. The foreign exchange rate would affect the company's assets and profits. When
planning a market plan, it is important to take care of this. The optimistic change in PESTLE
provides our business with opportunities, but the negative change in PESTLE is a challenge
to our company (Nandonde, et al., 2019).

6. Strategic plan
Executive Summary
A business dealing with a local food commodity is The Native Bush Spices. In the year 2010,
it was built in Coffs Harbour, NSW. There is an organic credential for the firm. The business
contract covers numerous product lines, such as native herbal teas, tropical herbs and spices,
and jams and preserves of native fruits (Ropianto, et al., 2017).
Vision
The aim of the business is to develop the business as the most requested and respectful
business in the area of native bush spices.
Mission
The goal of the organization is to give a single consumer the highest quality product.
Our Values are

The worth of business is to honor any client's decision, behave with dignity, and concern
about our workers, our clients, society, the world, and customers. The importance of creative
innovations is to become a market pioneer.
Strategic objective
The strategic objectives of the company are: –
growing trades.
Develop product responsiveness.
Promoting the scope of the product.
Growing the market internationally.
To grow the business in South East Asia, such as Hong Kong, Japan, Singapore (Ropianto, et
al., 2017).

The market
In the present business, the firm has a strong reputation. A range of independent retailers and
health stores across Australia offer the company's products.
Market characteristics & conditions
The target customers of the business are those who love decadent foods. The age range of
Australian customers consuming their goods varies from 35 to 65 years. Many of their clients
are health-conscious, think for environmental conservation, and have an annual turnover of
$80,000.
PESTLE analysis
The PESTLE appraisal impacts the enterprise in several respects. To grow the business in
that region, the political policies of the same country control the company. An external aspect
such as exchange rate, dollar value, etc. influences the company's investment and income. In
the country, the social culture, patterns, and demand affect the stability and development of

our business. The program influences the progress of the enterprise. Legal rules and
legislation control the laws enforced by companies.

SWOT analysis

Strength Weakness

The company is reflecting god impression
and image in the market through its
performance.

As the company wants to establish its
business in the foreign market and so there
is a shortage in the knowledge of the
foreign trades.

Opportunities Threats

The company is enhancing the scope of the
product.

Transformation in the external affecting the
growth of the business.

Actions

Actions Timelines Responsibility Key performance

indicator

Enhancement in the scope of
the product

Between 2
months

Product
manager

The increasing desire
for the product.

Escalating the marketing 1 month Marketing
manager

More responsiveness
to the product.

Adding more clients 1 month Marketing and
operational
manager

Increasing the demand
for the product.

Growing overseas business 6 months or CEO, managers, Multiplying the

growth. more human resource
managers.

business
internationally.

Implementing more
technologies.

1 month Technical
department.

The increasing scope
of the product.

Customer satisfaction and
delivery of the product.

1 month Business
process
department

Positive feedback
from the customers.

7. Email to the assessor

To: – Head@NBSpice.com.au.in

From: – Manager@NBSpice.com.au.in

CC: – Seniormanger@NBSpice.com.au.in

Date: 2021

Subject: submitting the strategic plan.

Respected sir,
Hello sir, I have created a complete strategic plan for the effective development of the
company. Here I am attaching the complete strategic plan includes the necessary strategies
and goals. Hope it will bring a positive response.
Thank you
Manager

8. updated strategic plan.
Vision mission and values
The organization's goal is to have a vision of being the most wanted enterprise with the
highest quality product and services. Respect, honesty, and consideration for clients and
employees are part of the worth.
Vision, Mission, values
The mission of the company is to provide the best quality product with a vision of becoming
the most demanding company. The value includes respect, integrity, and care for customers
and staff.
Strategic Objectives
the company’s enhancement in the demand f the product, and setting the business in the
foreign is its main key objective.
The market
The firm is now planning to shift to foreign markets, especially Hong Kong, Japan, and
Singapore, including South-East Asia.
Market characteristics & conditions
The target clients of the business are those who love gourmet foods. Australian customers
consuming their goods are between 35 and 65 years of age. The bulk of their clients are
health-conscious, think for environmental conservation, and have an annual salary of $80,000
(Bowen, 2018).

PESTLE Analysis
The PESTLE analysis is an important feature to analyze the company's political, economic,
social, technological, legal, and environmental factors.
.
Situation Analysis

Strengths Weaknesses

The company has earned a good image in
the eyes of the customers.

Increasing challenges and competitors

Opportunity Treats

Establishing business overseas. Transformation in the external factors.

Actions

Actions Timelines Responsibility Key performance

indicator

Growing business worldwide. 6 months to
one year

Senior
authorities

Reaching foreign
customer's demands

Inventing more logic. 2 months HRM and
technical head.

The growing scope of
the product.

Increment in the product
socialization

1 month Marketing
manager.

Increasing demands.

More varieties in the product 2 months product manager Increasing supply of

the product

Customer satisfaction 1 month Business head Increasing in their
desires and
satisfaction.

Adding more clients 2-3 months Supervisors The escalation in the
product service.

9. Email to the assessor

To: Head@NSpice.com.au.in

From: – Manager@NSpice.com.au.in

CC: Seniormanager@NativeBushSpice.com.au.in

Date: 15-02-2021

Subject: – submitting updated strategic

Respected sir,
Hello sir, I have attached an updated strategic plan, as the above strategic plan needed
some transformations. Here I am attaching some changed strategies and goals.
Thank you
Manager

Assessment task 4
1. Report for the management
Analysis and report on the provided data
The profits of the organization were raised by $ 2,50,000 following the adoption of the
strategic strategy. In Hong Kong and Singapore, the corporation is expanding. In the overseas
market, the gross sale is $ 70,000. In partnership promotion, there is little development and
no appropriate partner to be obtained. The corporation is unable to find a new product line for
their company.
Comment on whether performance indicators have been achieved
As they gain growth in growing their revenue, make consumers conscious, and extending
business in a foreign country, the efficiency metric is accomplished by the corporation.
Recommendations
The firm requires to pursue a new concept for the next year that allows the company to
expand the variety of goods and increase the sales margin. The corporation needs to
concentrate on the rising demand of many other nations. This lets the business draw more
clients and gain a higher gain surplus. In order to further grow their product, the organization
must find a fitting marketing partner and partnership. In the foreign market, the organization
would raise its revenue and increase its profits.
Best practice strategic planning processes
To accomplish a strategic strategy, the initiatives to be adopted seem to be to establish a
creative concept in the enterprise that allows the organization to grow the business in the
international market and gain more profit by growing revenue. The actions and behaviors to
be adopted to accomplish an organization's conventions are to establish in the company a
creative concept that allows the company to succeed in the global market sector and generate
more customers by growing revenue. In a way to garner additional clients and raise market
presence, the organization must strengthen the case for promotions. Over the next 3 years, the
corporate mission is to maximize revenue, which is quick and productive to do with the
existing operational strategy.

2. Email to the Management Team

To: – Seniormanager@NBSpice.com.au.in

From: – Manager@NBSpice.com.au.in

CC: – Head@NBSpice.com.au.in

Date: 15-02-2021

Subject: – updated report

Respected sir,
Hello sir, I have attached the updated report that includes the inspection of the data that we
collected for executing the updated plan and policies. In the report, it is also found that the
company is highly active in attaining the key performance indicator and the suggestions
that were made to improve the strategic plan. These plans will support the organization for
the rapid and significant growth of the organization.
Thank you
Manager

References
Bromiley, P., McShane, M., Nair, A., & Rustambekov, E. (2015). Enterprise risk
management: Review, critique, and research directions. Long range planning, 48(4), 265-
276.
Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.
Khoshbakht, M., Gou, Z., & Dupre, K. (2017). Cost-benefit prediction of green buildings:
SWOT analysis of research methods and recent applications. Procedia Engineering, 180,
167-178.
Pedersen, E. R. G., Gwozdz, W., & Hvass, K. K. (2018). Exploring the relationship between
business model innovation, corporate sustainability, and organisational values within the
fashion industry. Journal of Business Ethics, 149(2), 267-284.
Shtal, T., Buriak, M., Ukubassova, G., Amirbekuly, Y., Toiboldinova, Z., & Tlegen, T.
(2018). Methods of analysis of the external environment of business activities.
Alegre, I., Berbegal-Mirabent, J., Guerrero, A., & Mas-Machuca, M. (2018). The real mission
of the mission statement: A systematic review of the literature. Journal of Management and
Organization, 24(4), 456-473.
Trivedi, K., Trivedi, P., & Goswami, V. (2018). Sustainable marketing strategies: Creating
business value by meeting consumer expectation. International Journal of Management,
Economics and Social Sciences (IJMESS), 7(2), 186-205.
Damanpour, F., Sanchez‐Henriquez, F., & Chiu, H. H. (2018). Internal and external sources
and the adoption of innovations in organizations. British Journal of Management, 29(4), 712-
730.
Tupa, J., Simota, J., & Steiner, F. (2017). Aspects of risk management implementation for Industry
4.0. Procedia manufacturing, 11, 1223-1230.
Gürel, E., & Tat, M. (2017). SWOT analysis: a theoretical review. Journal of International Social
Research, 10(51).
Nandonde, F. A. (2019). A PESTLE analysis of international retailing in the East African
Community. Global Business and Organizational Excellence, 38(4), 54-61.

Ropianto, M., Rukun, K., Hardianto, M., Hayadi, B. H., Mesterjon, M., Utami, F. H., & Candra, M. O.
(2017, September). Optimization of Strategic Planning Organization in the Framework of Achievement
Objectives of Education. In 2nd International Conference on Education, Science, and Technology
(ICEST 2017). Atlantis Press.

Assessment Task – Tutorial Questions Assignment
Answer 1

Facts:
Munir has obtained loan as amount of $5000 (interest free) from the Good Mates Pty ltd
.Demanding the loan will in danger his health and unable to provide basic needs for his
family. Board waived the loan of Munir on compassionate reasons.

Rules and or cases:

Fringe benefit tax has levied on the employer. It is evaluated under Fringe Benefit Tax
Assessment Act 1986 and the imposition of tax is under Fringe Benefits Tax Act 1986.
In situations where the employer write-off a real obligation and the write-off is obligation for
details unconnected to the service association, a debt relinquishment fringe benefit does not
arise.
Application:
In the given case the Munir has suffering from financial hardship .Therefore; the employer
has waived the loan or writes off a genuine bad debt. As per the rule, when the employer
write-off a unaffected bad debt, debt relinquishment fringe benefit does not ascend.

Conclusion:

The conclusion has been made that fringe benefit does not arise. Therefore, the company is
not required to pay any fringe benefit tax (Australian Taxation office, 2021).

Answer 2

Cost base are the money value of the assets paid, acquisition indexation cost, improvement
Indexation cost, and cost of transfer.
Indexation of the cost base: Elements of a cost base (other than the assets acquired after 20
August 1991 but not use personal assets or collectables) may be indexed for inflation:
 Assets was held for further period of 12 months.
 Asset was acquired prior to 11:45 am on 21 September 1999
 Choice to index has been made (Australian Taxation office, 2021).
The following formula is to be used in calculating the long-term capital gains tax payable:
Long-term capital gain = Total rate of consideration received or accruing – (acquisition
indexation cost+ improvement Indexation cost + cost of transfer),
=12000-(5000+1379.89+50)
=12000-6429.89
= 5570.11 Ans

Where:

Acquisition indexation cost= cost of achievement x cost inflation index of the year of
transfer/cost inflation index of the year of acquisition
5000*51.7/51.7=5000

Improvement Indexation cost = cost of improvement x cost inflation index of the year of
transfer/cost inflation index of the year of improvement =1500*51.7/56.2=1379.89
Capital gain tax = 5570.11*30%=1671.033

Answer 3

GST is introduced on July 1, 2020. It is owed at a uniform rate of 10% on purchases of the
most of belongings and amenities by listed organization and the goods admission. GST is
levied on taxable purchases and the taxable importation. It is not indicted on GST free
purchases, non-taxable importation and input taxed supplies.
In the given case the Alex ltd is an organization supplies the product of $22000 that is
inclusive of GST to Beta Ltd. On 1 August 2019 that is the local customer. The tax on the
amount of $22000 is paid to the account of GST by the Alex ltd. Beta paid the bill amount in
installment. Even though Beta is GST- non registered entity also paid the GST charge on the
amount of the product to the seller.

Answer 4

Assessable income − allowable deductions = taxable income

Calculation of Taxable income

Particulars Amount
in $

Employment income of Andre 63,013

Add
:PAYG withholding

16,467

Add: Dividend 1000

Total Assessable income 80480

Less :allowable deductions 500

Total Taxable income 79980

The estimated tax on your taxable income is $17,540.50

Particular Amount $

Total taxable liability $17540

Estimated tax rate 30%

Total income tax 5262

Medicare levy @2 %( $79980*2%) 1600

Medical surcharge 0% Nil

Tax offset (800)

Total tax payable or Net tax liability 6062

Answer5

Factors significantly affect tax avoidance are:
 The substance and form of the scheme
 Any change in the financial position of the pertinent tax payer that has resulted from
the arrangement.
 The manner by which the game plan was shown up into or endorsed out
 The bring about connection to the activity of the Demonstration
 The nature of any associate on whether of family , business or other nature between
the relevant citizen and any individual referenced in the plan.
 The different outcomes for the significant citizen or any individual alluded in the plan
having been conveyed or gone into.
 Change in the monetary situation of any individual who has or had association
whether of the family , business or other nature with the pertinent tax payer may be
expected to be the outcome from scheme (Janský and Palanský, 2019)

Answer6

• net income = assessable income less allowable deductions Calculation of Taxable income

Particulars Amount
in $ Net profit of law firm( Profit divided equally
among three partners, therefore 1200000/3)  400000

Add Interest received 10,000

Total Assessable income 410000

Less :allowable professional subscription 300

Total Taxable income 409700

The estimated tax on Maria taxable income is $157,462.00

Amount earned by Maria from gambling is not included in partnership income.

References:

 Ato.gov.au. 2021. Elements of the cost base and reduced cost base. [online] Available
at: <https://www.ato.gov.au/general/capital-gains-tax/working-out-your-capital-gain-
or-loss/cost-base/elements-of-the-cost-base-and-reduced-cost-base/> [Accessed 13
February 2021].
 Australian Taxation office, 2021. [online] Available at:
<https://www.ato.gov.au/law/view/document?DocID=SAV/FBTGEMP/00009&PiT=9999123123
5958/#:~:text=A%20debt%20waiver%20fringe%20benefit%20arises%20where%20you%20(
the%20employer,related%20to%20the%20employment%20relationship.&text=the%20emplo
yer%20is%20able%20to,made%20to%20recover%20the%20debt> [Accessed 13 February
2021].
 Janský, P. and Palanský, M., 2019. Estimating the scale of profit shifting and tax
revenue losses related to foreign direct investment. International Tax and Public
Finance, 26(5), pp.1048-1103.
 Pattiasina, V., Tammubua, M.H., Numberi, A., Patiran, A. and Temalagi, S., 2019. Capital
Intensity and Tax Avoidance: an Indonesian Case. International journal of social sciences
and humanities, 3(1), pp.58-71.