WORK WITH DIVERSE PEOPLE

STUDENT ASSESSMENT BOOKLET

CHCDIV001 WORK WITH DIVERSE PEOPLE

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ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment of CHCDIV001 Work with diverse people.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 5 assessment tasks. You are required to complete all tasks to demonstrate competency in this unit.

Assessment Task	About this task
Assessment Task 1: Written questions	You must correctly answer all questions to show that you understand the knowledge required in this unit.
Assessment Task 2: Case studies	There are three case studies in this task. You are to read and complete the questions related to each.
Assessment Task 3: Culture research	You are to undertake a research project on a number of different cultural groups living in Australia.
Assessment Task 4: Cultural reflections	You are to reflect on your own experience of culture and diversity in the workplace.
Assessment Task 5: Workplace observations	You are to be observed by your assessor communicating with people from diverse social and cultural backgrounds in your workplace, in at least three different situations.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.

Your assessor will give you feedback about how well you went in each task, and will write this on the back of the Task Cover Sheet.

Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.

Assessment appeals

You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student Handbook for more information about our appeals process.

Assessment plan

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency in this unit.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements	Due date
1. Written questions
2. Case studies
3. Culture research
4. Cultural reflections
5. Workplace observations

Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?	¨ Yes	¨ No
Do you understand the requirements of this assessment?	¨ Yes	¨ No
Do you agree to the way in which you are being assessed?	¨ Yes	¨ No
Do you have any special needs or considerations to be made for this assessment? If yes, what are they? _____________________________________________________________________________________________	¨ Yes	¨ No
Do you understand your rights to appeal the decisions made in an assessment?	¨ Yes	¨ No

Student name: ________________________________________________________________________________

Student signature: _________________________________________________ Date: _____________________

Assessor name: _______________________________________________________________________________

Assessor signature: ________________________________________________ Date: _____________________

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: § CHCDIV001 Work with diverse people.
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Written questions

STUDENT DECLARATION

I ____________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSMENT TASK 1: WRITTEN QUESTIONS

Task summary:

§ This is an open book test – you can use the Internet, textbooks and other documents to help you with your answers if required.

§ Youmust answer all questions correctly.

§ Write your answers in the space provided.

§ If you need more space, you can use extra paper. All extra pieces of paper must include your name and the question number/s you are answering.

§ You may like to use a computer to type your answers. Your assessor will tell you if you can email them the file or if you need to print a hard copy and submit it.

What do I need in order to complete this assessment?

Access to textbooks and other learning materials.
Access to a computer and the Internet (if you prefer to type your responses).
Access to a copy of the Universal Declaration of Human Rights.

When do I do this task?

You will do this task in your own time.
Write in thedate of submission as advised by your assessor: ____________________

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing.
Answer the questions that were incorrect verbally.

Instructions to students:

Provide answers to each of the questions.

Question 1

Answer the following questions.

In your own words explain the concepts and definition of ‘diversity’.

This is the quality of a workplace where different people of different social groups, ethnicities and different sexual orientations are included in the same society or in the same workplace.

In your own words, explain the concepts of ‘cultural awareness’. Consider the work roles in your preferred industry and write down how an understanding of cultural awareness can be of benefit to relationships with others in the workplace.

Culture awareness is knowing all the cultural practices with the proper mindset of the individual and respecting other’s cultures with the same feelings.

Cultural awareness helps in making communication with each other more fluency and also there are strong relationships at the workplace.

In your own words, describe the concepts of ‘cultural competence and its impact on those employed in community services.

Cultural competence is the ability of the individual that helps in interacting and also in understanding the other’s culture with the proper communication and also there will be a proper building of the relationship among the employees at the workplace. This has a great impact on the increase in work efficiency and productivity at the workplace.

List two ways in which an organisation and its staff can demonstrate cultural competence.

1. celebrating the cultural and traditional holidays at the workplace with the employees.

2. The cultural gap can be reduced by the proper communication skills

In your own words, describe the concepts of ‘cultural safety’ and its impact on community service workers.

Cultural safety can be defined as the creation of an environment at the workplace where the safety of the culture can be taken into the consideration and there will be mutual respect and shared knowledge among the workers which have a great impact on the organisation in a positive manner.

What ways could an organisation and its staff develop cultural competence? Provide at least three strategies.

1. Training of the staff with the global citizenship

2. Practicing good manners at the workplace with ed knowledge.

3. celebrating the cultural and traditional holidays at the workplace with the employees.

Question 2

Describe the legislative and ethical rights and responsibilities of employees, employers and clients to ensure a culturally safe and diverse work environment and care experience. List in your answer the types of requirements that must be adhered to.

1. employment equality

2. Racial discrimination act 1975

3. Discrimination Act 1991

What actions can a client take if they feel an organisation is being discriminatory and not taking due care to meet their cultural needs?

If any individual feels that an organisation is discriminating against him on the basis of religion, gender, and sex then he or she can take legal action against the organisation and there will be proper legislative action will be taken to tackle the situation against him(Jiang & Wang 2018)..

Question 3

Terese a new client in a full-time care facility who requires more care than her family is able to provide. Terese’s family have historically been able to take her to all her appointments, however due to an increase in the number of appointments required for Terese, they are no longer able to provide her with the level of support she needs.

Terese speaks only a limited amount of English but can mostly understand what is being said to her. Her family has always communicated to others for her, and have previously taken her to all doctor appointments, specialist appointments and even banking and other daily needs.

Explain the role of a language interpreter and how it differs from a cultural interpreter. Explain which interpreter is required in this scenario and how it will help Terese.

The role of the language interpreter is to interpret one language to another language exactly with the same words and the behaviour and also with the same emotions in which it is said to the individual but the cultural interpreter has diverse thoughts and this help in interpreting the language with the proper connecting with the culture so communication will be possible and in this case, there is need of cultural interpreter so that she can learn cultural diversification also.

Terese’s family has given permission that the services of an interpreter can be used. Use the Internet to locate an interpreting/translation services provider in your own local area. (You can choose Terese’s cultural background to locate specific translation/interpretation services.) Write down their name, address and telephone number.

Name: Johnson

Address: ABC Street Sydney Australia

Telephone: 741193 89372

Question 4

A group of care workers are planning a social night out. Their manager is organising dinner at a local pub,and advises staff they are welcome to bring a friend or partner and to respond via email of their acceptance and if they will bring someone.

A new employee, Tom, is keen to attend – it’s a great opportunity to be social and get to know his new colleagues in a more relaxed environment. He decides he will bring his partner of 5 years, Dave.

Tom responds to the email invite his manager has sent out, saying in the body of the email that Dave will attend too.

The next day, the date of the dinner changes due to ‘a number of staff being unable to attend’ . Tom accepts the new date. Two days later it changes again. He is unable to attend this time, Dave has his own work function and Tom always attends them.

A couple of days later, Tom is in the lunch room telling a colleague about Dave’s work function and how much of a good time they had. Two staff get up and leave the kitchen during this chat.

The colleague tells Tom it’s fantastic that Dave’s work is so accepting, and rolls their eyes in the direction of those who departed the room.

Tom discovers that some people in the department were uncomfortable with the idea of Dave going to the dinner, and that the manager kept changing the dates with the hope that Tom would be busy, and that the rest of the staff could still come.

Identify the type of legislation and types of workplace procedures that have been breached and how.

Discrimination against Tom at the workplace and ignorance about his point of view how he is treated. By changing dates again and again results in the unethical practices of the workplace and results in the communication problem

Explain how this situation can impact the cultural safety of the workplace.

The situation of ignorance from the colleagues of Tom this feels uncomfortable and there is of adaptation in the environment of the workplace comfortably which may cause there is issues rises among the staff.

Explain how this situation can impact Tom socially and professionally. Consider in your response the impact on his relationships with others in the workplace and his relationship with Dave.

This situation of ignorance will detach from the colleague as he has his own priorities which he needs to fulfil with Dave but the ignorance will lead to an impact socially as his relationships are not good with the colleagues and other members of the workplace.

Explain actions that Tom could take in this situation. Imagine that his workplace does not handle the situation and Tom continues to be excluded. What could he do next?

He should try to adapt to the situation and tell them about the relations that he had with Dave and how much important she is to him and also tell them that the priority and the timetable will be balanced in the situation of his personal life and professional life for them(Jiang & Wang 2018).

Question 5

Describe the purpose of the Universal Declaration of Human Rights.

The main purpose of the universal declaration of human right is to enjoy all the rights without any discrimination as they are needed for the survival of the human in the community.

Do human rights necessarily cover all human needs? Explain your answer in one paragraph and provide an example.

Yes, to some extent human right covers all the fundamental and basic needs of humans as human rights are necessary for the survival existence the human and as they are necessary for them and their need like the right to equality as all human have rights to be treated equally without considering their religion, birthplace, their colour etc. everyone have right to enjoy the equal opportunities so that the survival can be possible.

Apply the Universal Declaration of Human Rights to Tom’s situation at Question 4 above. What fundamental rights has Tom been refused?

The fundament rights are that everyone has the right to be treated equally at the workplace and their no concerns about their private life. This is a fundamental right that is refused by the colleagues at the workplace.

Question 6

List at least three effective strategies that could encourage effective communication in a situation where there is a language barrier.

1. there should be focus on the individual expressions

2. there must use of the sign and symbols for the particular words and actions

3. can use images and pictures to describe the situation or to communicate

List two strategies you could use if you were involved in a cross-cultural conflict with a work colleague and needed to sensitively resolve it.

1. proper negotiation and respecting the cultural values between the parties

2. there should be the development of communication which is effective in the cross-cultural conflicts

Describe the effectiveness of visual imagery when communicating information to diverse audiences.

Visual imagery helps in proper understanding and also effective understanding of the situation with the representation of images this will help in interpreting more rapidly than the words in the minds of the workers or colleagues(Davidovitch & Khyhniak 2018).

Provide at least three examples of universal imagery or colours used within the workplace (you may draw examples where required).

1. Blue which describes as the mandatory

2. Red colour indicates the danger in the workplace

3. yellow which indicates the warning sign at the workplace

Question 7

Explain how diversity has impacted Australia’s ever-changing economic, employment, social, cultural and political landscape. Write at least one paragraph for each area.

The diversity helps in making the different people put the efforts at the same time with the proper and mutual respect for their religion and when any human treated equally then he has an attitude to live comfortably and this leads to the proper participation with the thoughts and ideas with the more innovative needs which help in making the economic productivity increase in a positive way(Davidovitch & Khyhniak 2018).

Using at least three paragraphs, now write about how Australia’s diverse community has been impacted (consider both positives and negatives) by the changing economic, employment, social, cultural and political landscape.

By changing the behaviour of using the social mechanism of being diversed work environment with the proper ways it also impacted negative ways in which there is cultural diversification needs training which impacts the cost of the workplace and also there is conflicts which happened regularly with the proper violence and also sometimes there communication problems in the workplace(Teunissen et al., 2017).

Question 8

Key areas of diversity have been listed below. Provide answers to each question. Note: remember to besensitive and respectful in your definitions and responses.

Disability	1. Hearing disability 2. Learning disability 3. Low vision disability
Culture	The social ideas or customs which is followed by the specific community and group of peoples(Teunissen et al., 2017).
Ethnicity	Anything or any fact which belongs to the social group of people and have cultural tradition
Religion	The belief and the faith of worship by the particular system of group of people. 1. Hinduism 2. Islam 3. Christianity
Spirituality	The quality of being concerned for the human is related to the spirit or soul that oppose the material(Berry & Dasen 2019).
Gender	The class of humans in which humans have the defines the best with the proper segment of male and female
Transgender	The transgender is defines as the inherent characters which have male and female characters(Berry & Dasen 2019)..
Intersex	There will be the intersex which involves and male and female
Lesbian	The situation where both females involves
Gay	Situation involves where male interested in male
Bisexual	The situation involves were male or female interested in the both male and female.
Heterosexual	The situation where person attracted to opposite sex
Generational	The age group between 25 to 40 years old and the stereotype 1. generation of internet 2. generation of cell phones 3. generation of digital communication
	The age group between 42 to 57 years 1. resourceful 2. keen 3. independent
	The age between 57-75 years

For each group, identify one way that the group’s characteristics inform how you provide care and services to them.

Disability	1. Hearing disability 2. Learning disability 3. Low vision disability
Culture	The social ideas or customs which is followed by the specific community and group of peoples.
Religion and spirituality	Anything or any fact which belongs to the social group of people and have cultural tradition. The quality of being concerned for the human is related to the spirit or soul that oppose the material.
Transgender	The transgender is define as the inheritent characters which have male and female characters.
Lesbian, gay, bisexual	The situation where both females involves. gay is Situation involves where male interested in male. bisexual is The situation involves were male or female interested in the both male and female.
Generational: Generations X and Y	The age group between 25 to 40 years old and the stereotype 1. generation of internet 2. generation of cell phones 3. generation of digital communication The age group between 42 to 57 years 1. resourceful 2. keen 3. independent(Shiraev & Levy 2020).
Generational: Baby Boomers and older	The age between 57-75 years

Question 9

Martin, 58, is sitting in a conference room being interviewed for a job. It is all going well, but then one interviewer asks how old he is, as his date of birth wasn’t indicated on his resume.

Martin refuses to give his age – he states that his age is not an indicator of whether he can do the job well, but his work experience, knowledge and strong references should be what proves his abilities.

Martin does not get the job. A friend who works in the organisation tells him that they employed a 25-year-old female because they felt a ‘younger person with a soft approach’ would be best for the position.

Answer the following questions about Martin’s situation.

What breach has the workplace committed?

This is a kind of stereotype of the age that is committed in the case study

What could be the consequences of this scenario?

This leads to making the stereotype in the mind of the Martin with this interview

What do you think would be the impact on Martin in this situation?

This leads to making the stereotype in the mind of the Martin with this interview

Giovanni has a guide dog. One day he is out with his carer, Cathy, who suggests they stop by one of her favourite cafésfor something different. As Giovanni’s guide dog is working, it is harnessed.

They approach a table and start to sit down. An employee quickly meets them and quietly asks them to leave. Cathy is taken aback and asks why. The employee states that pets are not permitted inside.

Cathy says that Giovanni’s ‘pet’ is clearly a guide dog and they are allowed in the premises – health regulations have exemptions for guide dogs.

The employee says their manager has requested they leave and they cannot do anything more for them.

Answer the following questions about Giovanni and Cathy’s situation.

What breach has the café committed?

This is matter of human right where Giovanni has right to take guide dog in the café which is not allowed by the café.

What could be the legal consequences of this scenario?

This cause the equal opportunity with café.

What do you think would be the impact on Giovanni and Cathy in this situation?

This will impact the situation with that needs in the guidance of the dog.

Umair has finished his qualification. He has passed all his assessments and the feedback from his trainers has been very positive.

Umair is very excited to get a job – he enquires at his placement organisation, but unfortunately, they do not have any jobs available at the moment. The manager promises to let him know if any jobs are going to be advertised, as she was very impressed with his work.

Umair finds that a lot of his job applications do not lead to any interviews. With the urging of his friends, he decides to call the last workplace his applied to and ask why he wasn’t considered for an interview. He is put through to someone called Bri, who says, ‘Oh Umair, that’s right. I heard about you. Yes, the manager didn’t want to put your application through further because they thought some of our elderly clients might be unsettled by a Muslim on the staff.’

Umair hangs up in shock – he can’t believe what he has just heard!

Answer the following questions about Umair’s situation.

What breach has the workplace committed?

This is matter of discrimination of the giving equal opportunity.

What could be the consequences of this scenario?

This leads to demonization and violation of the human rights.

What do you think would be the impact on Umair in this situation?

This leads to the situation of the demonization and communication demotivation.

Review the Universal Declaration of Human Rights and identify Article/s that are being breached in Umair’s story.

Question 10

Explain why some people experience marginalisation.

There are many reasons for the marginalisation of the people which is experienced this also due to economic, social and also due to lack of the opportunities which are not given by the others to express their views and also the matter of rights.

Explain how those in marginalised groups may be impacted by trauma, discrimination, negative attitudes and exclusion. In your response, refer to the needs of:

people with disability
those who are ageing
those with mental health/emotional issues.

People with disability are marginalised by their behaviour and people make them ignored from the society which results in the situation of loneliness

People who are aged are ignored because of the stereotype that they have low productivity and also have nature very irritated(Fomin, & Yakimova, 2016)..

List three protective factors that can help those in marginalised groups to cope.

1. positive attitude and beliefs

2 god parenting skills

3. strong and social support

Question 11

In a short paragraph, describe at least three cultural biases or social expectations which may exist when working with:

Someone of an older generation.

1. biased practises

2. deemed cultural approaches

3. different perspectives

A person with a disability.

1. attitude of guilt

2. sympathy

3. pettiness

What do I need to hand in for this task?	Have I completed this?
Your answers to these questions	o

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: § CHCDIV001 Work with diverse people.
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Case studies
Case study 1
Case study 2
Case study 3

STUDENT DECLARATION

I ____________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSMENT TASK 2: CASE STUDIES

Task Summary:

Complete the questions that follow each case study.

What do I need in order to complete this assessment?

Access to textbooks and other learning materials
Access to a computer and the Internet (if you prefer to type your responses).
Access to a copy of the Universal Declaration of Human Rights.

When do I do this task?

You will do this task your own time.
Write in thedate of submission as advised by your assessor: ____________________

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing and resubmit entire assessment.
Answer the questions that were incorrect verbally.

Instructions:

Case Study 1 – Team conflict

A team of community services workers is experiencing conflict. There is an Aboriginal worker on the team (Barry), a Muslim worker (Ahmed) and two white Australian workers (Janice and Julia). It started when Ahmed accused Barry of being lazy and rude – ‘He never rushes, even when we are rushed off our feet and he doesn’t even look me in the eye when he talks to me.’

Barry retaliates by accusing Ahmed of taking time off all the time to ‘pray on his stupid prayer mat’.

Janice responds by saying, ‘For God’s sake, why can’t you just be like the rest of us?’

Janice and Julia get caught up in it with, both Ahmed and Barry complaining all the time about each other and trying to get them to take sides.

Their conflict is impacting on their clients and colleagues.

There are a range of issues that are causing difficulties within this work team. List each one you can identify. For each issue you identify, indicate the cultural differences that are being misunderstood among the team members.

1. cross-cultural communication gap

2. Communication gap

3. Religious differences

What could you suggest to help this team resolve their differences in a culturally sensitive manner? List at least one strategy.

There is cultural differences which cause the conflicts for the resolution of the conflicts there is need to be proper communication skills needed and also cross-cultural communication gap should be reduced.

Imagine Barry complains to management about the time Ahmed takes to pray. Ahmed puts forth a suggestion that his prayer time is taken as break times, and he still works a full day – just a longer one than his colleagues. Management refuses the suggestion as if he gets special treatment, everyone will want special treatment.

What further issue has now occurred in this workplace?

There is issue of the opportunities and also the equal employment for the equal wages.

Now let’s imagine Ahmed’s suggestion is successful. However, Barry continues to complain and encourages others to make fun of Ahmed during his time of prayer. Julia is very uncomfortable about what is happening.

As an employee, what is Julia’s responsibility in this situation?

He should suggest that there will be equal and have the right to practices any religion with the proper situation and environment.

Review the Universal Declaration of Human Rights. What Article/s are being breached in this scenario?

The article which is related to the religion is violated in the scenario.

Case Study 2 – Fadi

Fadihasjust come into full-time residential care. Fadi tells his son that the food is mainly western style, is very dull and often tough. As he is a Muslim, Fadi does not eat pork.

The staff always provide another alternative when pork is on the menu but yesterday, when pork sausages were on the menu, the only alternative was fish – which Fadi has a strong aversion to and cannot eat without being ill.

When he said he couldn’t eat the sausages or the fish, he was told by staff that he would have to have a Vegemite sandwich.

Fadi’s son is shocked – this is hardly enough for the main meal of the day!

Fadi’s son encourages his father to complain, but Fadi says he doesn’t want to cause trouble, he is new and is still trying to settle in.

Fadi’s son decides to put in a formal complaint about the food that is served to his father.

The manager explains that there are many different nationalities and it is impossible for every cultural food requirement to be catered for all the time. However, the kitchen is keen to help out as much as they can so long as it is within their tight budget, therefore this is why Fadi was given a sandwich.

As a client, what rights does Fadi have that are being breached?

He have right to eat proper food which is according to his religion because he have a right to follow the religion without any interference of anyone.

What process should be undertaken to investigate this complaint in a culturally sensitive manner?

There will be proper inspection of the kitchen and also there will be enquiry which should be asked to the chef and also others that are witnessing the situation.

Suggest three strategies that might solve Fadi’s problem.

1. to follow the right religious diets

2. following the legislation related to discrimination

3. following the universal declaration of human right.

Case Study 3 –Joan

Joan is a new, Aboriginal carer at Elise’s service. Lately Joan has had a couple of days off work, and has also had a few days where she has started work later than others in her team.

Hani, another carer who is also one of Elise’s good friends, begins to gossip about Joan at lunchtime. She says that Joan excludes herself because she is always so quiet and avoids eye contact with people. Hani doesn’t like the fact that Joan is new but gets special treatment – no one else comes in late and takes time off, especially in their first two months at a new job!

Elise is not impressed by Hani’s behaviour and decides to remove herself from the lunch group. She instead begins to spend some of her lunchtimes with Joan and some different carers. She learns that Joan takes time off to help with the care of one of her Aunties, who is very ill.

One afternoon Joan approaches Elise and tells her that she will be taking time off work due to Sorry Business. Elise is not sure what this means, but does not want to appear ignorant and gives Joan her best wishes – she assumes it must not be good news due to the word ‘sorry’. Joan says that their supervisor is very compassionate and she is lucky to work for a company that respects her cultural traditions, but says that some of the staff make her feel shame.

The next day, Hani is talking negatively about Joan again. Elise has had enough, she decides to research Aboriginal culture so she educate Hani before she gets herself into trouble.

Using your knowledge of Aboriginal culture, explain:

Why Hani’s opinion of Joan’s approach to communication is incorrect and inappropriate.

Because she have to take care of her auntie which is must be priority as family also have the time to be given.

Why Joan was caring for her Auntie.

Because she have traditional values and also cultural values which are important for her so that is why Joan was caring for her auntie.

Sorry Business and how Joan, her family and community would mourn.

This will be help in making the culturally fit for the community to the profession and also there is some shame that is in the colleagues.

Why Joan’s community has a tradition to not say the name of the deceased for some time.

Because Joan’s community have the cultural and tradition values which she respect the most without having the shame feelings

What impact is Hani’s behaviour having on Joan? What did Joan mean about feelings of shame?

Joan has a negative attitude and also ignores things in a proper way without giving too much attention to them. Feeling of the shame means that she is ignoring the behaviour of others towards him.

How do you think that Elise is contributing to a culturally safe and culturally competent workplace?

Elise is contributing to culturally safe and culturally competent because she is supporting the culture of the Joan and also stopping others to make feel safe.

How should the workplace support Joan in terms of her absences?

The workplace should support Joan with the following of proper religion policies.

What do I need to hand in for this task?	Have I completed this?
Your answers to these questions	o

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: § CHCDIV001 Work with diverse people.
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Culture research

STUDENT DECLARATION

I ____________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSMENT TASK 3: CULTURE RESEARCH

Task Summary:

You are to undertake a research project on a number of different cultural groups living in Australia.

What do I need in order to complete this assessment?

Access to textbooks, learning materials and the Internet for research.

When do I do this task?

You will do this task in your own time.
Write in thedate of submission as advised by your assessor: ____________________

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing and resubmit entire assessment.
Answer the questions that were incorrect verbally.

Instructions:

Answer each the questions below.

Research each of the three cultures below and the one of your choice.

What things are of specific importance in these cultures that would need to be considered when providing health and community services? List at least four items of importance for each culture listed. Consider in your response spirituality and/or religion and cultural customs.

Italian culture.
Vietnamese culture.
Sudanese culture.
A culture of your choice that is different to your own.

Answer

CULTURE	Important things
1. Italian culture	1. most important part is family 2. Loves Music 3. Follow Roman Catholic 4. always believe in Celebrating together all the festivals
2. Vietnamese culture	1. Ancestor Veneration 2. Respect for the community and family 3. believe in living in harmony with nature 4. Have more Manual labour
3. Sudanese culture	1. Morning milk tea is very important 2.Highly valued family relationships 3. mostly does not believe in leisure 4. hardworking
4. French Culture	1. liberty 2. Equality 3. Unity 4. Sophistication

Now research Aboriginal or Torres Strait Islander culture and answer the following questions.

Which culture did you research? (Tick the appropriate box.)

¨ Aboriginal culture ¨Torres Strait Islander culture

Research the social, political and economic issues that are affecting Aboriginal or Torres Strait Islander people and write at least two paragraphs about each issue you identify and its impact.

Answer:

Racism and discrimination: this is major issue of the discrimination that is faced by the particular religion which is based on the cast and race.
Land rights: have the problems of the land right which are not get by them legally and illegal things happening with them(Subbotina, & Sonawane, 2015).

Research at least three important cultural customs for Aboriginal or Torres Strait Islander people, and write at least one paragraph about each. For example, you may like to research Men’s and Women’s Business, Dreaming, smoking ceremonies, the importance of kinship and so on.

Answer:

A holistic sense of the oneness and interdependence
reverence for land and coutry
kinship and courage

Consider how Western society and culture has affectedAboriginal or Torres Strait Islander people.Provide five examples.

Answer:

Aboriginal peoples are subjected with very injustice and treated very discriminated on the basis of the appearance, colour and the cast and also sometime there is displacement from their traditional lands in which they live and also there will be relocations mission which impact divested.

Identify two issues that impact Aboriginal or Torres Strait Islander people and describe what programs and projects have been developed by the Australian government or other stakeholder groups to address the issues.You may like to use the table format below to present your responses.

Issues	Programs and projects developed to address issues
Discrimination	Laws that prohibited discrimination on the basis of religion and culture in the society.
Equality	Universal Human right which are given to the all the humans that gives survivals reasons in the society.

What are four issues that Aboriginal or Torres Strait Islander people face when engaging with health and community services?

Answer:

Lack of transport in the areas
Inflexibility of treatment
Mistrust on the health care facilities
Behaviour of the hospital staff
Did your perspective or opinion of each of these cultural groups change due to the information you learned during this research task? If yes, explain what you learned and how your perspective has changed. If no, explain why you feel your perspective has remained the same.

Explain how your learnings will help you appreciate and value diversity in your day-to-day work activities (if you are not currently employed, consider how you will demonstrate this once you are working).

Answer:

To some extent we can say that cultural groups are understanding their rights and the awareness which is spread through the campaigns and different programs are affecting their thinking and they are also try to match their steps with the world(Subbotina, & Sonawane, 2015).

What do I need to hand in for this task?	Have I completed this?
Your answers to these questions	o

ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4

Students: Please fill out this cover sheet clearly and accurately for this task.

Make sure you have kept a copy of your work.

Name:
Date of birth:	Student ID:
Unit: § CHCDIV001 Work with diverse people.
Student to complete	Assessor to complete
Assessment Task	Resubmission? Y/N	Student initials	Sufficient/ insufficient	Date
Cultural reflections

STUDENT DECLARATION

I ____________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ____________________________________________________________________________

Student name: ________________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback.

A copy must be supplied to the office and kept in the student’s file with the evidence.

_____________________________________________________________________________________________

Assessor signature: ____________________________________________________________________________

Assessor name: _______________________________________________________________________________

Date: ________________________________________________________________________________________

ASSESSMENT TASK 4: CULTURAL REFLECTIONS

Task Summary:

You are towrite a reflective report on your own experience of culture and diversity in your workplace environment.

What do I need in order to complete this assessment?

Access to textbooks, learning materials and the Internet for research.
Workplace policies and procedures on working with diversity

When do I do this task?

You will do this task in your own time.
Write in thedate of submission as advised by your assessor: ____________________

what do I need to do if I get something wrong?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

Answer the questions that were incorrect in writing and resubmit entire assessment.
Answer the questions that were incorrect verbally.

Instructions:

For this task, you are required to reflect on your own attitudes, beliefs and perceptions of cultural diversity in the workplace (if you are a classroom-based student, think about your experiences so far while undertaking your work placement, or your experiences when working in a previous role).

You are to write a reflective report that covers each item below. You can use the headings provided below to separate your discussions. You must cover each bullet point.

Remember that cultural sensitivity and competence is not just shown in how you speak and interact with others, but how you write about different cultures and your opinions and perspectives.

1: Your own culture

Discuss your cultural/social background and that of your family. What language, policies/structures and customs are relevant to your own culture? How do you think your own background impacts on people from backgrounds/cultures different to your own?

Answer:

I follow the Hinduism culture which widely plays an important role in every corner of the world and speak the Hindi language mainly. There are many customs in the religions where most important is respecting the elders from the deep of the heart and also respecting father and mother.

How do your cultural beliefs, values and experiences affect your own behaviour, your relationships with others and your social expectations of others from different cultures?

Answer:

The experience of the cultural beliefs have a great impact on the mind of any individual because these beliefs and values are those which are learned by us from childhood and helps in shaping the individual behaviour.

How do you think your culture has impacted Australian society – consider now and its impacts in the future? Do you think there has been positive change?

Answer:

the change in the culture in Australia is seen very much where globalisation took place there is also mixing of different cultures to the country which helps the country in positive way the positives changes can be seen in the behaviour that is learned from other cultures.

What changing practices to Australia’s political, economic and social landscape do you believe have directly impacted your culture?

Answer:

The change in the giving the opportunities and also the cross-cultural communication in the workplace and throughout the country that helps in a positive way and this helps in increase in human resources(Qadri,et al.,2016).

Consider what you have learned during this unit of competency. What cultural biases or assumptions did you have before undertaking this unit?

Answer:

From this unit I have learn that for the becoming more developed in the society there will be respecting all the cultures equally.

2: Diversity in the workplace

Note to the student: where you refer to specific colleagues, supervisors or clients, do not identify them by name. You may like to use ‘Colleague A’ or ‘Client 1’ or similar.

Provide some detail about your workplace (or the service you are doing your placement at). How diverse is this workplace in terms of staff and client base? Consider race, gender, sexual identity, religious and spiritual beliefs and other areas that define diversity in your response.

Answer:

The workplace has diversity with employees who belong to different races, genders, and sexual identity and also there are some who believes in different religions with the practices of different cultural backgrounds.

How do you, in your day-to-day work activities, show that you value and respect people from different cultures and backgrounds to your own? Provide at least three examples.

Answer:

Respecting each other with proper salvation
Not interfering in the prayer time of the colleagues
Respect the cultural belief and try to learn new things.

How culturallycompetent is your workplace? Give a reason for your ratings.

Answer:

I will rate 9 out of 10 for cultural competence as there is no discrimination among employees and skills are always our first priority. And there are also no conflicts on ground of religion and any other things(Qadri,et al.,2016).

How do you think your ability to build professional relationships with your colleagues and clients encourages a culturally safe work environment?

Answer:

Yes, building a professional relationship will help you communicate better with the colleagues and make relations better at the workplace.

How does your own cultural background affect your communication style and delivery in the workplace? Have you been involved in a cross-cultural misunderstanding with anyone in the workplace, or experienced a difficult situation that stemmed from diversity?

If yes, explain the situation and the strategies you used to bring it to a respectful, sensitive resolution.

If no, explain a situation you have either seen occur between others in the workplace, or have heard about. Discuss the strategy used to deal with the situation – do you agree with the way in which it was handled, or would you have done it differently?

Answer:

the cultural background affects the thoughts and also the mindset of the individual and has a great impact on the mind. Yes, I have misunderstood cross-cultural communication which is one word and when I asked my other colleague the meaning of that then I asked sorry for the misbehaviour.

What is one limitation or barrier you feel you have when working with people from backgrounds or cultures different to your own? What do you think you can do to remove the barrier or address the limitation?

Answer:

The only barrier is the communication and the adaptation with the people of the different cultures this can be resolved through the practice and proper communication with other and making good relations.

What frameworks, approaches and instruments are used in your workplace to not only champion human rights, but to also adhere to legislative and ethical requirements? In your response, ensure you are also referring to frameworks and procedures that deal with discriminatory practices and behaviours.

Answer:

Proper following of rules and regulations of the human rights and anti-discrimination laws with the proper monitoring of the workplace.

What interpreter services does your workplace use or make available to its staff and clients? What is the process used? How does your workplace ensure that the situation requires an interpreter, and that the person’s communication needs are met?

Answer:

the language interpreter is available at the workplace for the communication gaps due to language that occurs frequently at the workplace with clients and sometime with the colleagues.

What imagery is used in your workplace to assist with a culturally competent and culturally safe workplace?

Answer:

There should be proper communication and also mutual respect for the all cultures and religions that can help to make the workplace safe and also there will be helping hands which involving in helping others in case of difficulties.

What do I need to hand in for this task?	Have I completed this?
Completed report that addresses all points	o

References

Berry, J. W., & Dasen, P. R. (2019). Culture and cognition: Readings in cross-cultural psychology. Routledge.

Davidovitch, N., & Khyhniak, K. (2018). Language Personality in the Conditions of Cross-Cultural Communication: Case-Study Experience. International Education Studies, 11(2), 13-26.

Fomin, A. G., & Yakimova, N. S. (2016). Communication strategies in conflict discourse: Cross-cultural experimental research. Procedia-social and behavioral sciences, 236, 65-70.

Jiang, Y., & Wang, J. (2018). A study of cultural empathy in foreign language teaching from the perspective of cross-cultural communication. Theory and Practice in Language Studies, 8(12), 1664-1670.

Qadri, M. A., Ahsan, K. D. L., Hashmi, S., & FUUAST, K. (2016). A Study of Cross Cultural Communication Strategy: Case of Marriott Hotels & Resorts. environment, 19.

Shiraev, E. B., & Levy, D. A. (2020). Cross-cultural psychology: Critical thinking and contemporary applications. Routledge.

Subbotina, O. A., & Sonawane, U. (2015). Cooperation across cultures: from basic components of cross-cultural communication to new strategies in diversity marketing. Science Time, (4), 750-759.

Teunissen, E., Gravenhorst, K., Dowrick, C., Weel-Baumgarten, V., Van den Driessen Mareeuw, F., de Brún, T., … & MacFarlane, A. (2017). Implementing guidelines and training initiatives to improve cross-cultural communication in primary care consultations: a qualitative participatory European study. International Journal for Equity in Health, 16(1), 1-12.

WORK WITH DIVERSE PEOPLE

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