MGT 601 Dynamic Leadership

Assessment 1

Part B: Reflexive Report

Executive summary

This report certainly reflects the learning and experience of a leader in terms of the learning process. I have evaluated my roles in the different aspects related to the issues regarding leadership that were associated with the position of security supervisor at the vaccination centre. The report also leadership journey that was experienced in the particular job. This report certainly analyses and evaluates the journey as a leader in the job role that was assigned to me. Moreover,the report mainly discusses my strengths, weaknesses, threats, and opportunities for the same. A reflective framework has been applied for the understanding of mentoring in respect to the social skills as well as the situational leadership style with the adoption of the new improvements in terms of the organization. My job role involved certain aspects that are decision-making skills in respect to the vaccination centre and leading almost 15 guards under me so that the operations and the security can work smoothly.

 

 

Table of Contents

Executive summary. 2

Introduction. 4

The job role, leadership responsibilities, and leadership issues. 4

Interpretation of the result 5

Process of giving and receiving constructive feedback. 5

Implications of receiving the feedbacks. 6

Theory and conceptual frameworks. 7

Conclusion. 7

References. 9

 

 

 

Introduction

The report’s purpose is to reflect in terms of the leadership journey in respect to the job rule that consists of the current position of the security supervisor at the vaccination centre. This role had a lot of influence in respect to the way of contributing, reacting, concerning the organizational and cultural changes in the organization. This report certainly explains it in the context of the reflection of the present level of self-awareness and the self-confidence in respect to the awareness of the confidence in terms of leading the organization with the help of proper leading organizational skills and aspects. Moreover, it is very imperative to be a successful leader as learning to hone the skills that are already possessed by the individuals in terms of working in the lack of the context in terms of the leadership and the thinking of decision-making process respectively. As the initialization of the leadership is now shifting in terms of being more employee-oriented in respect to the efficiency in the operations.

The job role, leadership responsibilities, and leadership issues

The recent job role I have carried out is being a Security supervisor at Sandown park vaccination centre. I had almost 15 guards under me as I lead the team related to security. The decision-making process plays a very imperative part in the terms of deciding which individual is going to get vaccinated first and the sequence. Moreover, the process of site management and overall management is also my duty so management skills play a very imperative part in the organization as well as the organizational context in terms of the operations. Monitoring the aspects of the operations as well as I was appointed as a supervisor because of my skills in terms of leading a particular team. My task was generally to delegate some of the tasks related to the security of the individuals that use to visit the vaccination centre for the vaccination process as my impression was good and I seemed responsible to the individual for having a good impression in terms of the interview process. The biggest challenge that I experienced in my entire job role is that it is tough being a leader. There are different aspects of individuals that are needed to be considered before providing any order as it is quite difficult to consider everything. Understanding the environment and also collecting the knowledge level related to the industry is needed in terms of efficient leaders and communications.Major factors of the leadership journey of the roles and the journey that play a very imperative role in terms of operations of the organization in terms of emotional intelligence as well as self-awareness (Kalargyrou, et al., 2012).

Interpretation of the result

The interpretation of the results shows that positive emotions that show the decision-making process as they are needed to build away according to the negative emotions as well as limiting the thinking process. The results show that it is needed to pay attention in respect to the feelings of the interpretation and thinking of the contribution the basis of biasness in terms of the paying attention that needs to impact the feelings that are needed for the interpretation as well as the thinking of the decision making process as well as a thinking process. The familiarising the common biases in terms of the consideration of the emotions and events that are needed in terms of the biases. The results also show that it is needed to pay more attention in terms of body language, demeanour as well as facial expressions, and voice tone. The consistent discussion in terms of exploration in terms of the questions that are needed to be explored (Plante, 2012).

The results show that it is needed for the recommendation and the obliged to have the feedbacks in terms of the organization as they are intended to take care of the confidential data of the operations. The activities of the development are presented in terms to use the efficient technique. Emotions play a very imperative role in terms of the consideration of the cognitive biases of the organization. Involving the decision-making process with the help of brainstorming in terms of decision-making in terms of maximizing the major strengths. As the result, I am a person that can deal with certain problems and certain issues and I can figure out what is wrong and what is right. I certainly seek the capabilities and opportunities related to the workplace of the organization. I archive and accumulate the information ideas in terms of artifacts and relationships (Iordanoglou, 2018). According to the report, my strengths are that I quickly understand the issues of the organization and derive the solutions, and also for meeting new individuals, I take care of the resilient and outstanding in terms of the operations and working.

Process of giving and receiving constructive feedback

According to the leadership style that I have pertained, this was visible that the organization can gain or gather intelligence with the help of proper leadership styles as well as seeking transformational leadership style was used and was effective in terms of the operations. My partner elaborated that I am very good at making decisions and managing the team in a positive aspect. He told me that I am very calculative in terms of the decision-making process and providing orders to individuals. I use emotional intelligence for the calculation of the risks in different aspects and the different situations in the organization. But he also told me that I have a lot of anger issues that are not very good for the job role that I am seeking currently as it is a very negative part of the leadership and also personalizing the skills of the operations. I have thought that I will work upon my anger issues that are not a very good aspect of my journey and my leadership skills. I have also decided to reduce my ego in terms of the leadership style because it is hampering my work and it is not a very good aspect of my skills (Bradberry & Greaves, 2012).

According to the different requirements of the organization and the level of the circumstances, it shows the change in the leadership styles asper the operations of the organization. Management of a team is very essential in terms of the operations of the organization. I have amazed that I need to change my leadership style and skills accordingly to increase the effectiveness of the operations. My capabilities consist of making decisions and taking challenging decisions in operations. I have consulted with my partner and he has guided me towards my capabilities as to how effectively I can take certain decisions and how important it is to take these decisions in the operations. My partner is my excellent motivator and helps me a lot in terms of the interpersonal skills of the operations and helps in increasing and improving my skills of the team and also the positive attitude of the operations and circumstances (Morison & McMullan, 2013).

Implications of receiving the feedbacks

Having proper and reliable feedback is very essential in terms of the operations and related to the job scenario as it helps in improving the activities. Feedbacks play a very imperative role in the leadership of the organization that helps in achieving quality and satisfaction of the subordinates that are present in the team as team members. It helps in highlighting the important suggestions helps in motivating the leader or supervisor of the team. Situational leadership explains that the leaders are required to behave or work in terms of the situation that is prevailing in the group and how it helps in becoming an effective leader in terms of the team. Making the subordinates feel part of the team is an integral aspect of the organization and the team itself. Development of the mentoring skills can be a key feature and a key aspect that can help in the improvement of the learning and leadership skills Of the security team. Clarification of the issues that help in gaining the feedback from the subordinates as they offer feedback and that help in gaining the trust, respect, commitment towards the team in terms of achievement of the skills. I need to develop certain skills that my partner has let me know with the help of the feedback of my performance from the last 8 months (Prieto, 2013).

He told me I was not very efficient at first as I faced issues in understanding the work and also the important aspects of work and the operations of the organization But with the ongoing time it is easier for me to develop those skills to handle the team. That is why with the help of the interview that was quite clear that I was able to supervise the security team alone and I became the supervisor. According to the feedback provided by the partner, I also need to have some social skills to socialize with different individuals. I need to manage and recognize the distinct emotions of the different members so I can communicate effectively and that helps in managing the operations. Gaining the dedication and the trust of the individuals is very essential for the knowledge of expressiveness in terms of emotional sensitivity, social expressiveness as well as the emotional control, emotional sensitivity of the employees of the organization. As a leader is my responsibility to inspire the team in terms of conveying the positive regard, attitude and conceptualizing the experience in terms of the abstract that occur in terms of the social skills (Johansen, 2012).

Theory and conceptual frameworks

The conceptual framework of the leadership shows the suggestions that can that shows the components that consist of the efficacy development in terms of the leadership. I have worked as a Security supervisor at Sandown park vaccination centre with 15 guards for 8 months and the main focus was decision-making skills as well as site management.  I have used Kolb’s reflective cycle that certain consists of 4 stages. This model helps me reflect the active experimentation and I have decided to increase and built more empathy so that helps in the motivation and behaviour of the individuals of the areas. According to my job experience, I have seen that my skills provide me with the confidence in terms of the operations and the organization of the requirement that helps in the improvement (Hancock, et al., 2012).

Conclusion

This report concludes that the recent job role I have carried out is being a Security supervisor at Sandown park vaccination centre. I had almost 15 guards under me as I lead the team related to security. According to the different requirements of the organization and the level of the circumstances, it shows the change in the leadership styles asper the operations of the organization. As the result, I am a person that can deal with certain problems and certain issues and I can figure out what is wrong and what is right. I certainly seek the capabilities and opportunities related to the workplace of the organization.

 

 

References

Bradberry, T., & Greaves, J. (2012). Leadership 2.0. TalentSmart.https://books.google.co.in/books?hl=en&lr=&id=r9sBAwAAQBAJ&oi=fnd&pg=PA2&dq=Bradberry,+T.,+%26+Greaves,+J.+(2012).+Leadership+2.0.+TalentSmart.&ots=plzWsw-8En&sig=VyweGcosminuWHbYpkauvY4D8no&redir_esc=y#v=onepage&q=Bradberry%2C%20T.%2C%20%26%20Greaves%2C%20J.%20(2012).%20Leadership%202.0.%20TalentSmart.&f=false

Hancock, D., Dyk, P. H., & Jones, K. (2012). Adolescent involvement in extracurricular activities: influences on leadership skills. Journal of Leadership Education, 11(1).https://d1wqtxts1xzle7.cloudfront.net/48466259/JOLE_11_1_Winter_2012-with-cover-page-v2.pdf?Expires=1645782487&Signature=Z1ZvfSDZYCknNg8qoReWBKOgBUVQ5fLnkyjwPX3CCunY3IVcbSFwrkJ47oGW~lF6BT8T02EERk19c~NdYG~nDgPFtCJq8JQlJI8AHHrThlctnQ9iWs9FJJO3EvIxUFHgJkBlB~eS1eBTUr04Q9JTomyFd-xTKR0e1LaWEs4Q0IrSPww7Te5UfgeWQ3L~7npQ0YCtMF7tAwaukRTajejfHgIJ1ks8UFMD1-UaOBtqvsVqp1RMvy5AoLk8vD8dOCcg1RF1VnlbWu12A1D6AOeZ6RV1AmKaJ8gZw5CZlcaCip0rKz7jR5Qy~Pdew5SFOXiXR0YlrgtiT2KtFUIxmTlt5Q__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA#page=96

Iordanoglou, D. (2018). Future Trends in Leadership Development Practices and the Crucial Leadership Skills. Journal of Leadership, Accountability & Ethics, 15(2).http://www.digitalcommons.www.na-businesspress.com/JLAE/JLAE15-2/IordanoglouD_15_2.pdf

Johansen, R. (2012). Leaders make the future: Ten new leadership skills for an uncertain world. Berrett-Koehler Publishers.https://books.google.co.in/books?hl=en&lr=&id=rzYXBAAAQBAJ&oi=fnd&pg=PP1&dq=Johansen,+R.+(2012).+Leaders+make+the+future:+Ten+new+leadership+skills+for+an+uncertain+world.+Berrett-Koehler+Publishers.&ots=Vo5v7X7oj5&sig=zb9UIXco7hjVbymCaoME0YWObzM&redir_esc=y#v=onepage&q=Johansen%2C%20R.%20(2012).%20Leaders%20make%20the%20future%3A%20Ten%20new%20leadership%20skills%20for%20an%20uncertain%20world.%20Berrett-Koehler%20Publishers.&f=false

Kalargyrou, V., Pescosolido, A. T., & Kalargiros, E. A. (2012). Leadership skills in management education. Academy of Educational Leadership Journal, 16(4), 39.https://www.researchgate.net/profile/Valentini-Kalargyrou/publication/313238599_Leadership_skills_in_management_education/links/5bdb2ca8a6fdcc3a8db689fa/Leadership-skills-in-management-education.pdf#page=47

Morison, S., & McMullan, C. (2013). Preparing for the future: challenges and opportunities for management and leadership skills. British dental journal, 214(1), E2-E2.https://www.nature.com/articles/sj.bdj.2012.1177

Plante, L. (2012). A guide for entrepreneurs who lead and manage change. Technology Innovation Management Review, 2(3).https://timreview.ca/sites/default/files/article_PDF/Plante_TIMReview_March2012_0.pdf

Prieto, B. (2013). Establishing and building leadership skills. Leadership and Management in Engineering, 13(3), 209-211.https://ascelibrary.org/doi/pdf/10.1061/%28ASCE%29LM.1943-5630.0000235

 

 

 

BSBMGT615 Contribute to Organization Development

 

Table of Contents

Assessment Task 1. 3

Part A.. 3

Part B.. 5

Assessment task 2. 8

Part –A.. 8

Part –B.. 9

Assessment Task 3. 11

Part A.. 11

Part B.. 12

Part C.. 16

Assessment Task 4. 18

Part A.. 18

Part B.. 18

Part C.. 19

References. 21

 

 

 

 

Assessment Task 1

Part A

Question1

The process of organization development participation and support.

Identified an area of improvement:

• Organizational changes begin with finding out a need that aligns with business goals and motives.
• Investigate the problem and sort it out.
• Create an action plan and implement it in recent work and upcoming tasks.
• Create the motivation and vision to do something.
• Evaluating initial results.
• Adapting or continuing.
• Increases feedback and interaction in the organization.
• Increase profits by observing communication points, employee processes, and products or services.
• Identify the area of improvement, they may consider a data-driven approach.
• Stability is necessary during implementation. (Achterbergh, et al., 2019)

Question2

Participative Management is a way that needed the support of staff. It aims to make a dedication and built creativity within the work team. Employees are invited to share their points of view in the decision-making process. It also added the management treating the ideas and advice of employees with consideration and proper respect. Rewards should be tied to giving advice and ideas as well as performance. It helps by developing a sense of title in the company. Employees who participate in the decision of the company feel like they are part of the team. (Daudigeos, et al., 2021)

Question3

Participative Management is a system that needs the organization of crew. It gives us the aim to construct commitment and make initiatives within work teams.

• Delegating Power: it’s needed to provide some strength to the staff. They must be able to make a selection at their level of work as soon as possible.
• Motivating team: The manager must know his strength and it’s necessary that the teams decide together what emulsion to adopt, it’s necessary to motivate the team.
• Foster collaboration: Teams should be communicated as much as they can to be more virtual. Challenging me can always help me to achieve success in life. (Daudigeos, et al., 2021)

Question4

The more developed the system, the more mindful of itself: the more attentive we are, the more built we are. As we developed we should increase our strength to illuminate a narrative about the self that is deeper and wide. (Coccia, et al.,2019)

The more developed the system, the less it is driven by reactive: the analytic side of development theory does not dispute the importance of spiritual intelligence but stresses an increasing capacity to think about that.

The more developed the system, the more it is able to actualize its potential: All stage theories of development have their understanding the idea of arrested development can be stopped before one full possibility has been realized.

Question5

Constructive conflict:  in a constructive conflict, even though discord between two parties emerges, this can be resolved in a positive manner. (BOBIĆ, et al., 2020)

Destructive conflict: in a destructive conflict, the disagreements lead to negative outcomes and create feelings of frustration and antagonism. (BOBIĆ, et al., 2020)   

The positive force of constructive conflict: it constructs new ideas, solves the continuous problem, gives opportunities to the people, and gives them chance to grab it and expand their skills. Define the conflict and confront it. Use the better solution.

Part B

Question1

Kahn defines an employee as “The applyof organization team members spirit to their work roles, in consultation, someone employ and express themselves physically, mentally and emotionally during their role performance in organization ” (Battilana, et al., 2015).

Question 2

The expectancy theory of motivation or the anticipation theory is the faith that andifferent will select their behavior depending on what they believe will lead to the most profitable outcome.

The expectancy theory in the workplace, advantage or another outcome to motivate people must be a desire by those independently. (Poli, et al., 2010).

Question 3

The BurkeLitwin Model of company change is about defining and indicating a cause-and-effect relationship. The model creates 12 organizational elements that determine a change with organizational change adviser and was developed in the 60s by w. (Alsayegh, et al.,2018)

Question 4

The product was invented in the late 1970s by Tom Peters and Robert Waterman, Former advisers at McKinsey & Company. They associate seven inner elements of the company that needs to be successful (Battilana, et al., 2015).

We use the 7-S model in wide types of conditions where it’s useful to check how the many parts of the company work together. The framework is used to used to observe the more of effects of upcoming changes in the company or to align department processes during a merged accession.

You can also apply the McKinsey 7 S model to elements of a team or a project.

Question 5

Organizational change and development are important to make an organization grow and adapt to its given market. When organizations fall behind they need to modify their plan to make the company more constructively. (Poli, et al., 2010).

Supreme Legislation: is that legislation created by the sovereign authority of that state.

Subordinate Legislation: is a definition of law forms of subordinate such as order, rules, regulations, and definition.

Question 6

The culture in your organization sets the expectation for the behavior of people and work with togetherness, and how well they function as a team. This term can break down the boundaries between cache teams, guide decision-making, and raise workflow overall. (Smircich, et al., 2017)

Question 7

Settles a communication strategy into a communication insurer that every person involved has sufficient information to communicate about it. The place that allows employees to refer to a coordinated plan to communicate with the manager, colleagues, and clients. (Smircich, et al., 2017)

Question 8

Short term data: we need to woe kith a short-term data it is helpful to find out all the issues related to working.

Categorical data: they need to divide particular products into a different customized range.

Ordinal data: in this scenario, they cover their particulate prospects of sales and product quality.

Question9

The three common elements should be considered in the organization:

Common purpose: an organization without a clear motive or mission soon start to do and become messy. A common motive unites employees or persons and gives everyone an understanding of the company’s direction.

Coordinated effort: involves working together and being helpful in an organization.

Grading of authority: grading of authority is a chain of command and control.

Question 10.

Leadership conflicts: Each leader has a different leadership style and management techniques.

Creative Conflicts: while working in groups, friction regarding creativity and ideas is much more likely to happen.

Work Style Conflicts: Employees can debate when they don’t share similarities in how they work. We have many kinds of approaches to doing things and this will of course lead to conflicts.

Question 11.

The development plan:

• Set yourself goals.
• Keep the goals and prioritize those goals.
• Plan your work deadline for when you want to grab them.
• Learn the threats and opportunities.
• Develop your skills or grow your information.
• Keep used of the supported network.
• Keep measurement of your progress. (Alsayegh, et al.,2018).

Assessment task 2

Part –A

Organizational development plan

Introduction

Strategic Plan for the boutique builds Australia describes it as also, known as the construction company. this is the company that builds and constructs the home for the people. As the organization, they want to build the home, companies, and another construction site will also, stay remain in this company. this is an organization that is established in the year 2013 also, this organization is based in Sydney. The specialty of this organization is that company is famous for its high quality of design and they build designer homes for the Sydney metropolitan and the surrounding areas of the company. according to the case study and the details the company wants to expand its business in the organization. this is the reason they have to develop a leadership capability and hire candidates for the organization. they have to make sure to hire candidates that provide benefits to the organization.

Context

As the company wants to expand its business in the market. This is the reason they have to make sure to get better deliveries and positive feedback from their clients in the organization. they will have to make sure to maintain the balance in the company on the employee selection as they have to select both the male and the female candidates in the company. the reason behind this decision is that they have to spread a message in the market as the company will be dominated by male candidates only (Pollack, 2015). As this is known as a construction company and because of this, they are unable to hire more female candidates for the organization. based on the organization’s details and working policy this has been very clear that they have to make sure to hire female candidates for the company development. As the organization receives a higher level of the application from the female candidates in the organization. there are various types of planning and development required in the organization. female applicants are the strategies for the organization as this is a positive portrayal of the organization concerning female employment and this is need to be used in the development of the organization (Hong, et al., 2018).

Areas of organizational development

They have to make the budget for the new role and expand the new project in the organization. this is is an important thing to do in the development of the organization. as the company is unable to deliver a better amount of the skill and the labor shortages. As they have to improve the candidates and the labor. This is the reason they have to hire the candidates based on their quality and the labor skills will define the company’s improvement in the market (Kotler, et al., 2015).

Conclusion

The motive behind implementing this organizational development in the company is to make the perfect results. The motive behind this is to provide a better and improve the working policy of the organization. this is the important thing to do in the development and maintain the strategic plan of the organization.

Part –B

Meeting

Meeting topic	Consultation and finalize an organizational plan
Location	Meeting room
Minutes	45 minutes
Members	4

CEO- will you please will explain the organizational development plan’s importance in the organization.

Organization manager –the motive behind developing the organizational development plan is to make the strategies plan. This provides a benefit to the organization as they have to make sure to improve the working policy of the organization.

Finance manager – this is the important thing because they have to make sure to maintain the budget of the company. this is the budget that includes all the important details of the organization.

CEO – as the stakeholder of the organization they have to make sure to handle the issue of the company development.

Organization manager – the importance of the budget development in the organization to get better and the innovative deliveries.

HR manager – as the feedback from the employees describes their importance of them in the organization.

Organization manager – this is the reason we have to establish the organizational development questionin the company and implement their strategies in the organization.

 

 

Assessment Task 3

Part A

Question 1

The three different methods that the organization can use to develop the leadership skills in managers. As the company wants to expand its business in the market. This is the reason they have to make sure to get better deliveries and positive feedback from their clients in the organization. they will have to make sure to maintain the balance in the company on the employee selection as they have to select both the male and the female candidates in the company. the reason behind this decision is that they have to spread a message in the market as the company will be dominated by male candidates only for this, we have the method are as follows: (Wheeler, 2012).

Formal training is the training that they have structured or the defined to the curriculum, opportunity

Coaching is a form of development in which the experienced person or the called coach.

Leadership development models are a set of activities that prepare current or future leaders it also has the effectiveness in the roles.

Question 2

The consultation paper on the purpose or the application of the leadership development frameworks. For the staff before the implementation. The leadership of the frameworks is the support structure that they can guide or enforce for the development of the leadership required for all types of capabilities to face current or future challenges. And the leadership framework is the set of the principles of the managers it must be known or the must-do. For the development of the leadership. The best way to develop is to find the out-factors impacting leadership. And then find out the component or variables comprising leadership. (Wheeler,  2012).

Question 3

The leadership development framework is the way of providing an understanding of how the leader and the manager are like the interpret the situations, or they may act. For the development of the boutique build Australia. The leadership framework with the way is to write down over top values, and then prepare a personal vision statement. All the things there needed in it. In this, they can be used it be like provide a safe working environment, or the understand their role. All these things make a major change in it. And the four key behaviors that would be expected of the managers in the boutique build Australia. To empower your team so they don’t micromanage. Strategic Plan for the boutique builds Australia describes it as also, known as the construction company. this is the company that builds and constructs the home for the people. As the organization, they want to build the home, companies, and another construction site will also, stay remain in this company.(Tosey,  2017).

Part B

PPT

Date – 20-04 2022 Time – 10:00 am Duration: 15 to 20 min Agenda: Leadership development framework Location: meeting room Members: two, the stakeholders, or manager. Stakeholders: good morning, sir Manager: good morning Stakeholders: sir we have provided the knowledge of leadership to everyone. Manager: of proceed Stakeholders: okay sir.   Manager: That’s great   Stakeholders: Thank you sir Manager: Begin with the end in mind, designing a practical competency framework, and the plan and conduct assessments or the design initiatives around the framework. all these things we have to implied in the organization. Thank you.

 

Part C

Question 1

Introduction

Boutique builds Australia describes it as also and the resistance of the employees on the introduction of the leadership or the development. known as a construction company. this is the company that builds and constructs the home for the people. As the organization, they want to build the home, companies, and another construction site will also, stay remain in this company. And the logical, rational, and sociological resistance one more thing is psychological. The specialty of this organization is that company is famous for its high quality of design and they build designer homes for the Sydney metropolitan and the surrounding areas of the company. according to the case study and the details the company wants to expand its business in the organization. develop a leadership capability and hire candidates for the organization. they have to make sure to hire candidates that provide benefits to the organization. the organization, they want to build the home, companies, and another construction site will also, stay remain in this company. And the logical, rational, and sociological resistance one more thing is psychological. (Tosey,  2017).

Context

They have to make the budget for the new role and expand the new project in the organization. this is an important thing to do in the development of the organization. as the company is unable to deliver a better amount of the skill and the labor shortages. As they have to improve the candidates and the labor. This is the reason they have to hire the candidates based on their quality and the labor skills will define the company’s improvement in the market. And the logical, rational, and sociological resistance one more thing is psychological. The specialty of this organization is that company is famous for its high quality of design and they build designer homes for the Sydney metropolitan and the surrounding areas of the company. The organization manager’s motive behind developing the organizational development plan is to make the strategies plan. This provides a benefit to the organization as they have to make sure to improve the working policy of the organization. they are unable to hire more female candidates for the organization. based on the organization’s details and working policy this has been very clear that they have to make sure to hire female candidates for the company development. As the organization receives a higher level of the application from the female candidates in the organization. there are various types of planning and development required in the organization.(Gorard, et al., 2018)

Conclusion

This is an important thing to do in the development of the organization. as the company is unable to deliver a better amount of the skill and the labor shortages. As they have to improve the candidates and the labor. This is the reason they have to hire the candidates based on their quality and the labor skills will define the company’s improvement in the market. The behind implementing this organizational development in the company is to make the perfect results. The motive behind this is to provide a better and improve the working policy of the organization

 

 

AssessmentTask 4

Part A

Email To: employees@au.in Date: 17-04-2022 Subject: communication skills I am writing this to inform you of all of them. In leadership development, we want to do all types of work with the help of communication skills. And as they have to improve the candidates and the labor. This is the reason they have to hire the candidates based on their quality and the labor skills will define the company’s improvement in the market. As the organization receives a higher level of application from the female candidates in the organization, we have to increase the marketing for it.(Gorard, et al., 2018) Thank you Regards Manager

Part B

Meeting topic	organization development plan
Location	Meeting hall
Minutes	20 to 25
Members	4

 

General manager: developing the organizational development plan is to make the strategies plan. This provides a benefit to the organization as they have to make sure to improve the working policy of the organization

CEO: Can you please explain all this thing.

General manager: Yes sir.

General manager: In leadership development, we want to do all types of work with the help of communication skills. And as they have to improve the candidates and the labor.

HR manager: the feedback from the employees describes their importance of them in the organization.

CEO: this is the reason we have to establish the organizational development plQuestion in the company and implement their strategies in the organization.

Part C

Introduction

They have to make the budget for the new role and expand the new project in the organization. this is an important thing to do in the development of the organization. as the company is unable to deliver a better amount of the skill and the labor shortages. As they have to improve the candidates and the labor. And the continuous development, or the employee growth. This is the reason they have to hire the candidates based on their quality and the labor skills will define the company’s improvement in the market. The behind implementing this organizational development in the company is to make the perfect results. The motive behind this is to provide a better and improve the working policy of the organization. (Dithole, 2017).

Context

As the company is unable to deliver a better amount of the skill and the labor shortages. As they have to improve the candidates and the labor. And the continuous development, or the employee growth. This is the reason they have to hire the candidates based on their quality and the labor skills will define the company’s improvement in the market. Increased profit margins, or the problem, feedback, and the assessment. that they have to make sure to hire female candidates for the company development. As the organization receives a higher level of the application from the female candidates in the organization. there are various types of planning and development required in the organization. And the purpose or any big results and more than the detail about each of the these in the report. implementing this organizational development in the company is to make the perfect results. The motive behind this is to provide a better and improve the working policy of the organization

Conclusion

They have to make the budget for the new role and expand the new project in the organization, behind implementing this organizational development in the company is to make the perfect results. The motive behind this is to provide a better and improve the working policy of the organization. this is the important thing to do in the development and maintain the strategic plan of the organization

 

 

 

References

Achterbergh, J., & Vriens, D. (2019). Organizational development: Designing episodic interventions. Routledge.

Alsayegh, O., Saker, N., &Alqattan, A. (2018). Integrating sustainable energy strategy with the second development plan of Kuwait. Renewable and Sustainable Energy Reviews, 82, 3430-3440.

Battilana, J., Sengul, M., Pache, A. C., & Model, J. (2015). Harnessing productive tensions in hybrid organizations: The case of work integration social enterprises. Academy of Management journal, 58(6), 1658-1685.

BOBIĆ, A. (2020). Constructive Versus Destructive Conflict: Taking Stock of the Recent Constitutional Jurisprudence in the EU. Cambridge Yearbook of European Legal Studies, 22, 60-84.

Coccia, M. (2019). Theories of development. Global Encyclopedia of Public Administration, Public Policy, and Governance, 1-7.

Daudigeos, T., Edwards, T., Jaumier, S., Pasquier, V., & Picard, H. (2021). Elusive domination and the fate of critique in neo-participative management: A French pragmatist approach. Organization Studies, 42(3), 453-471.

Dithole, K. S., Thupayagale-Tshweneagae, G., Akpor, O. A., &Moleki, M. M. (2017). Communication skills intervention: promoting effective communication between nurses and mechanically ventilated patients. BMC nursing, 16(1), 1-6.

Gorard, S., Siddiqui, N., & See, B. H. (2018). Philosophy for Children: Evaluation report and executive summary.

Hale, R., & Saville, M. (2014). Nurturing the H in HR: using action learning to build organisation development capability in the UK Civil Service. Action Learning: Research and Practice, 11(3), 333-351.

Hong, Y., Hammad, A. W., Sepasgozar, S., &Akbarnezhad, A. (2018). BIM adoption model for small and medium construction organizations in Australia. Engineering, Construction and Architectural Management.

Jay, T., Willis, B., Thomas, P., Taylor, R., Moore, N., Burnett, C., … & Stevens, A. (2017). Dialogic teaching: Evaluation report and executive summary.

Kotler, P., Burton, S., DeQuestion , K., Brown, L., & Armstrong, G. (2015). Marketing. Pearson Higher Education AU.

Pollack, J., & Pollack, R. (2015). Using Kotter’s eight-stage process to manage an organisational change program: Presentation and practice. Systemic practice and action research, 28(1), 51-66.

Smircich, L. (2017). Concepts of culture and organizational analysis. The Anthropology of Organisations, 255-274.

Tosey, P. (2017). Understanding organisation development. Kogan Page Publishers.

Wheeler, M. (2012). Unison’s approach to organisation development in a democratic organisation. In Redefining Public Sector Unionism (pp. 81-92). Routledge.

 

BSBXCM501 Lead Communication in the Workplace

 

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

 

——OFFICE USE ONLY—– For Trainer and Assessor to complete:   ◻   Student requested reasonable adjustment for the assessment

 

 

Completed successfully   Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following:   ·         Communication needs analysis – Report in Task 2.1A ·         List of improvements to policies in Task 2.1B ·         Code of Conduct – communication with a diverse audience in Task 2.1B ·         Virtual meeting etiquette in Task 2.1B ·         Process for virtual meetings in Task 2.1B ·         Email to staff in Task 2.2A ·         List of selected communication challenges in Task 2.2B ·         Action plan to address communication challenges in Task 2.2B ·         Planning notes for the mentoring/coaching session in Task 2.2C ·         Reflection on the coaching/mentoring session in Task 2.2C ·         PowerPoint in Task 2.3 ·         Feedback Forms from Role-Play in Task 2.3 ·         Email to CEO, CFO and CSM with action plan in Task 2.3		☐	☐	☐
The student actively participated in the briefing session: ·         Asked questions ·         Listened actively ·         Took notes		☐	☐	☐
Demonstrated ability to: ·         Analyse internal and external information needs relevant to workplace ·         Identify and document areas for improvement in communication for team or organisational practices   This is evidenced by: ·         Communication needs analysis – Report in Task 2.1A ·         Validation of active participation in the briefing session (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: ·         Develop or structure communication protocol(s) to meet organisational information needs and goals ·         Identify ways to adapt communication protocols to suit various contexts ·         Prepare materials to support and/or implement communication protocols ·         Implement plans to improve communication processes   This is evidenced by: ·         List of improvements to policies in Task 2.1B ·         Code of Conduct – communication with a diverse audience in Task 2.1B ·         Virtual meeting etiquette in Task 2.1B ·         Process for virtual meetings in Task 2.1B ·         Email to staff in Task 2.2A ·         Email to CEO, CFO and CSM with action plan in Task 2.3		☐	☐	☐
Demonstrated ability to: ·         Direct others to communicate according to organisational requirements and goals ·         Explain complex information to positively influence others ·         Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds   This is evidenced by: ·         Email to staff in Task 2.2A ·         PowerPoint in Task 2.3 ·         Feedback Forms from Role-Play in Task 2.3 ·         Email to CEO, CFO and CSM with action plan in Task 2.3		☐	☐	☐
Demonstrated ability to: ·         Identify and address any communication challenges to remove barriers to understanding   This is evidenced by: ·         Action plan to address communication challenges in Task 2.2B		☐	☐	☐
Demonstrated ability to: ·         Identify and use a variety of communication styles relevant to varying audiences ·         Present information in a succinct, clear and persuasive manner   This is evidenced by: ·         Email to staff in Task 2.2A ·         Participation in Role-Play in Task 2.2C ·         PowerPoint in Task 2.3 ·         Feedback Forms from Role-Play in Task 2.3 ·         Email to CEO, CFO and CSM with action plan in Task 2.3 ·         Participation in the Role-Play in Task 2.3 (Refer to Marking Sheet)		☐	☐	☐
The student performed the Role-Play: coaching/mentoring session: ·         Prepared for the session ·         Met with the coachee ·         Explained the aims of the coaching session ·         Introduced and explained the topic ·         Took into consideration the learning style of the coachee ·         Used a communication style suitable for the session   Feedback in comments		☐	☐	☐
Demonstrated ability to: ·         Provide mentoring to others to assist them in achieving communication goals   This is evidenced by: ·         Planning notes for the mentoring/coaching session in Task 2.2C ·         Reflection on the coaching/mentoring session in Task 2.2C ·         Performance of the Role-Play in Task 2.2C (Refer to Marking Sheet)		☐	☐	☐
The student performed the Role-Play: present and negotiate in Task 2.3:   ·         Prepared a PowerPoint ·         Prepared to negotiate: took in consideration the audience, and established the non-negotiable ·         Presented persuasively ·         Answered questions from stakeholders ·         Listened actively ·         Used questioning and summarising when communicating with stakeholders to confirm understanding ·         Adapted communication style to the diverse audience ·         Negotiated using appropriate negotiation technique/s such as compromise, and collaborate ·         Worked towards an agreed outcome ·         Achieved an agreed outcome   Feedback in Comments.		☐	☐	☐
Demonstrated ability to: ·         Evaluate differences in perspective and critically examine outcomes ·         Negotiate towards a final outcome with a focus on key outcomes   This is evidenced by: ·         PowerPoint in Task 2.3 ·         Feedback Forms from Role-Play in Task 2.3 ·         Participation in Role-Play in Task 2.3 (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: ·         Confirm and implement outcomes of negotiation or communication using appropriate methods   This is evidenced by: ·         Email to CEO, CFO and CSM with action plan in Task 2.3		☐	☐	☐
Task Outcome:                 Satisfactory  ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name:   Assessor Signature:   Date:

 

Table of Content

Student Declaration. 2

Task 2 – Lead and manage communication practices. 8

Task 2.1 Establish communication protocols. 11

Task 2.2 Coordinate and support effective communication. 14

Task 2.3 Presentation and negotiation. 17

References. 20

Appendix 1 – Scenario. 21

 

 

 

Task 2 – Lead and manage communication practices

 

Task summary and instructions
What is this assessment task about?	Refer to and read the documents:   MMI company scenario (Appendix 1) Policies and Procedures ( in a separate folder)   You have been recently engaged by XYZ Pty Ltd trading as MMI as a CommunicationLiaison Leader.   The CEO asked you to:   ·         Establish communication protocols ·         Coordinate effective communication ·         Review communication practices   This task comprises of the following assessment methods: o   Product-based☒ o   Direct observation of Role-Play☒ o   Case Study ☐ o   Other (specify) ☐   It has been designed to evaluate your ability to/competency in:   ·         Analyse internal and external information needs relevant to workplace ·         Develop or structure communication protocol(s) to meet organisational information needs and goals ·         Identify ways to adapt communication protocols to suit various contexts ·         Prepare materials to support and/or implement communication protocols ·         Direct others to communicate according to organisational requirements and goals ·         Explain complex information to positively influence others ·         Motivate others to communicate respectfully, considering the needs of all, including those from diverse backgrounds ·         Identify and address any communication challenges to remove barriers to understanding ·         Identify and use a variety of communication styles relevant to varying audiences ·         Present information in a succinct, clear and persuasive manner ·         Evaluate differences in perspective and critically examine outcomes ·         Negotiate towards a final outcome with a focus on key outcomes ·         Confirm and implement outcomes of negotiation or communication using appropriate methods ·         Provide mentoring to others to assist them in achieving communication goals ·         Obtain feedback from a variety of sources to manage the outcomes of communications and negotiations ·         Identify and document areas for improvement in communication for team or organisational practices ·         Implement plans to improve communication processes   Your assessor will be looking for demonstrated evidence of your competency in the above.   You are required to address the following: ·         Task 2.1 Establish communication protocols Identify communication improvement needs Establish communication protocols Improve existing communication processes ·         Task 2.2 Coordinate and support effective communication Communicate improvements and protocols to staff Identify and address communication challenges Coach/mentor a staff member to help them achieve communication goals ·         Task 2.3 Presentation and negotiation Present to pertinent stakeholders and negotiate Follow up to confirm the outcomes of the negotiation
What do I need to do to complete this task satisfactorily?	·         submit the completed assessment tasks, according to instructions, ·         complete the tasks with sufficient detail and present them in a professional manner, ·         use your own words and reference sources appropriately, ·         meet the word count where required, ·         use the scenario provided, ·         use the templates provided where required, ·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, ·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications	You must deliver/participate in:   ·         Briefing session in week 1 ·         Coaching/mentoring session in week 4 (Role-Play) ·         Presentation and negotiation in week 5 (Role-Play)   You must submit to GOALS   ·         Communication needs analysis – Report ·         List of improvements to policies ·         Code of Conduct – communication with a diverse audience ·         Virtual meeting etiquette ·         Process for virtual meetings ·         Email to staff ·         List of selected communication challenges ·         Action plan to address communication challenges ·         Planning notes for the mentoring/coaching session ·         Reflection on the coaching/mentoring session ·         PowerPoint ·         Feedback Forms from Role-Play ·         Email to CEO, CFO and CSM with action plan
Resources and equipment	•        Computer with Internet access •        Access to Microsoft Office suites or similar software •        Learning material •        Scenario for assessment as provided •        Appendices as provided •        Relevant policies and procedures as provided •        Templates as provided
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

Complete the following activities:

To complete this assessment, review the following:

• Policies and Procedures folder
• Scenario in Appendix 1

 

Task 2.1 Establish communication protocols

 

MMI is now opening a new campus in Sydney.

The CEO asked you to establish communication protocols to ensure effective communication between the two campuses.

1. Internal and external information needs

Analyse internal and external information needs to deliver the communication project:

1. Review the Case Study (Appendix 1) and the policies and procedures provided in a separate folder
2. Attend a briefing session with the CEO (played by the trainer and assessor in simulated work conditions), to discuss the following:

 

• Communication and information needs (internal and external)
• Communication challenges
• Communication expectations
• Communication contexts
• Communication channels

Use this opportunity to understand the communication project requirements better, build a positive working relationship with the CEO, and gather information to execute it.

The trainer and assessor will validate your participation in the briefing session.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to attend a briefing session.

3. Research the following topics:

• Virtual communication
• Communication technology
• Building communication and trust with a new team
• Virtual communication protocols

4. Summarise your findings using a report (Template 1).

 

(150-200 words in total)

Template 1 – Communication needs analysis

Communication needs analysis – Report
Internal and external communication and information needs	The Hierarchy Culture: This culture is reliant on the control as well as organisation. The company is formal, with rigid institutional processes in place to provide direction. The Market Culture is based on the competition dynamics as well as the achievement of tangible results.
Communication challenges	·         Increasing the number of overseas students who can attend. ·         Working with a group of people that aren’t in the same place at the same ·         Senior management would stay in Melbourne, with the team leaders as well as campus directors hired to manage and direct activities of Sydney. ·
Stakeholder expectations about communication effectiveness	The Board of Directors is committed to the transformation, but involvement is required to get departmental managers and teams on board. Practices of high quality Build a creative and flexible organisation that can adapt to the difficulties of an ever-changing business environment by developing unique solutions for business development based on factual facts and significant research (Goutam, 2013).
Current protocols – suggested changes and improvements	It is optional that a more inventive, sustainable, supple, as well as progressive enlargement organisational culture be recognized and applied.
Communication contexts and channels	MMI had not invested in the activities of marketing, relying on mouth words. The organization had a websites: Infrequent modifications Not responsive Old fashioned look The navigation gets daunting in the mobile version. The marketing team is little as well as experienced in social and digital media marketing.
Technology options	Social media
<Other>

 

1. Communication protocols

Develop communication protocols to suit the identified communication context/s:

1. Review and improve the current communication policy; information management policy; marketing policy, stakeholder engagement policy, and meeting procedures.

Document the improvement and changes you have identified for the policies and procedures in the table below. (1-3 improvements/policy and/or procedures)

Policies and Procedures	Improvement
Communication policy	Take the time to clarify the mission as well as values of the company, whether as the part of the regular employees and corporate training to employees.
Information management policy	The information you need to keep, secure, and, of course, access when you need it is undoubtedly critical to your company’s success. Almost every organisation is now a digital business because of the way data travels between workers, consumers, and apps in this information era.
Marketing policy	Maintaining an ethical corporate culture requires values-driven, morally compatible marketing initiatives. It’s not enough for a company to believe that having a strong personal moral compass will keep them from engaging in unethical marketing practises.
Meeting procedures	Keep in mind that creating a culture and practise of professional-level analysis, planning, and follow-up require executive backing and willpower. Quality data in an easily accessible manner is also required for successful and timely decision-making (Adu-Oppong & Agyin-Birikorang, 2014).
Stakeholder engagement policy	Monitor and assess the overall quality of stakeholder engagement in order to continuously enhance stakeholder engagement, build an action plan, ensure coordination across different elements of MMI and stakeholders, follow the engagement process, and notify stakeholders of the outcome.

 

2. Develop a code of conduct (Template 2 ) to communicate with a diverse audience

 

Write 8-10 standards for the code of conduct.

 

The standards must address communicating with an audience from diverse cultural backgrounds, communicating with people with disability, formal and informal communication.

 

Template 2– Code of Conduct – communication with a diverse audience

Code of Conduct – Communication with a diverse audience
<Define diversity in the workplace and why it is important to communicate with a  diverse audience effectively>
Standards
Communicate accurate	I communicate appropriate knowledge as well as promptly right some issues and errors.
Secure confidential information	I protect the information that are confidential while acting inside the laws abd regulations.
Sensitive to other cultural	For other cultural beliefs as well as values I am sensitive.
Do not utilise confidential information	The confidential information is not utilised for personal benefits.
Provide credit to other for their works and responsibilities	I also give credits to the persons for their work.
Honest	My acting brings trust in the communication profession as well as trust.
Obey laws and public policies	Follow the policies and laws. No public or law had been violated by me.

 

3. Develop a virtual meeting etiquette.

(50-100 words)

Few sectors are immune to the Coronavirus (COVID-19), and virtual meetings have become an important aspect of how modern firms maintain productivity and continuity. They’re a simple, low-cost solution to coordinate many offices, keep remote staff motivated, and collaborate with clients and vendors. Even if virtual meetings have been a part of your regular work routine for some time, it’s still possible to make a huge meeting blunder. As many people are discovering this week, virtual meeting etiquette is a completely other ballgame than in-person meeting etiquette. Follow these seven basic virtual meeting etiquette guidelines and recommendations to make your meetings productive and professional. Dress accurately Mute the microphones while talking No food allowance Stay seated as well as remain present Speak up Be aware of the environment Leave the keyboard alone

 

4. Develop a process for virtual meetings

(step by step or flow chart)

 

Step 1- Make the content as well as agenda by perspective that are different.   Step 2- In still the humidity sense by making path to link or connect.   Step 3- Facilitate collaboration as well as interaction (Eunson, 2012).   Step 4- Make meaningful experiences to constrain the content home.

 

 

Task 2.2Coordinate and support effective communication

 

1. Inform staff about changes

Write an email (Template 3) to all staff to address the following:

• Inform them about the code of conduct you developed in Task 2.1B:
• Why the code of conduct was developed
• Why it is important to communicate effectively with a diverse audience
• Standards in formal and informal communication
• Inform them about the opening of the campus in Sydney and how virtual communication will become part of their daily work:
• Summarise the virtual meeting etiquette and process

When writing the email consider:

• Motivate and direct staff to communicate according to organisational protocols and in alignment with organisational goals
• Explain the information to influence staff positively
• Motivate staff to communicate respectfully, considering the needs of all

The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.

(80-120 words)

Template 3 -Email

Email to all staff

To: All staff members

Cc:

Bcc:

Subject: Regarding establishing the code of conduct

Date email is sent: 30-03-2022

Attachments:

The perfect code of conduct links the values, ideals, as well as mission of the organisation to the professional behaviour needs. This code also explains the principles of the organisation seek in their workers and leaders and behaviours that is also expected from them. Knowing their own biases as well as how their experiences as well as missions in fact the present by we precede the atmosphere which is very important communicating part goes successfully. We could not presume that all are thinking about the same way that we want to do. Some steps are given for learning are: Make the content as well as agenda by perspective that is different. In still the humidity sense by making path to link or connect. Facilitate collaboration as well as interaction. Make meaningful experiences to constrain the content home.

 

1. Address communication challenges

Consider the following communication challenges extrapolated from Appendix 1:

• Introducing virtual meetings
• Expanding offering to international students
• Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney’s operations
• Working with dispersed teams
• Sustainability practices to be implemented in the organisation
• The organisation is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in Sydney.
• The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on board.
• The increased number of complaints due to lack of cultural sensibility of trainers and client service personnel when dealing with students from the non-Australian background (15% increase in the last six months alone)
• Lack of use of social media platforms
• Silo mentality
• Lack of communication from the top

Develop an action plan (Template 4) to address four (4) challenges from the list above.  Include 10 key actions.

List the four challenges you chose in the space provided below:

Virtual meetings are now available. Increasing the number of overseas students that can attend Social media platforms aren’t being used as much as they should be. The increasing complaints number due to customer services and trainers lack of cultural sensitivity While dealing by the peoples from the backgrounds of non-Australian.

 

Template 4 -Action Plan

Action	Responsibility	Timeframe	Resources needed	KPIs (one/action)
Working by circulated team	Academic team	1 month	Constructing communication and interaction and faith by the new staff members.	Success of project
They afraid that the top-heavy structure of the organisation would conflict by the goals of the expansion and the construction of the Sydney second campus.	Marketing manager	1 month	Communication technologies	Success the objectives that are strategic for development and the opening of the 2nd campus in Sydney.
Introducing virtual meetings	HR Manager	2-3 weeks	Protocols of virtual communication	Success establishing virtual meetings
Extending offering to international students	Academic manager	3-4 weeks	Constructing communication as well as faith by the staff members	Success extending offering to international students
In the company the sustainable practices should be executed.	CFO	2-3 weeks	Virtual communication	Successful sustainability practices
Lack of communication	Marketing manager		Constructing faith and communication by the new staff members	Recover internal communication from the top things
Silo mentality	Client services team		Protocols of virtual communication	Success silo mentality

 

 

1. Coaching and Mentoring

Schedule a time with the trainer and assessor in week 4 of class and provide mentoring/coaching to a staff member (played by a classmate in simulated work conditions), on one of the following topics:

• Code of conduct -communication with a diverse audience (developed in Task 2.1B)
• Communicating with people with a vision or hearing impairment
• Do’s and don’ts of zoom meetings

Research the topic of choice, if you are not familiar with it.

This is a Role-Play

Duration: 15 minutes

The trainer and assessor will validate you performed the Role-Play on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Before the Role-Play

• Assume that the coachee is a kinestheticlearner (learns from experience). Prepare a coaching/mentoring plan in the form of personal notes:
• Confirm the chosen topic
• Outline how you will explain the topic
• Select a communication style for the session
• List the key points of the coaching/mentoring session?

Document your planning notes in the space provided below.

The topic is communicating by people by hearing or vision impairment. The successful communication needs the people efforts included in the conversation. Even if the person by hearing loss used aids of hearing as well as active hearing strategies and plans. It is vital that other included in the process of communication consistently utilize good strategies of communication (Rajhans, 2012).

 

 

During the Role-Play

• Meet with the coachee
• Explain the aims of the coaching session
• Introduce the topic
• Deliver the coaching/mentoring session

After the Role-Play

• Reflect on the coaching/mentoring session:
• Was the coaching/mentoring session useful? Why?
• What would you improve when planning a coaching/mentoring session again?
• Did the coachee learn about the topic?
• What further coaching/mentoring does the coachee need?
• What did you do well? What could you improve?

Document your reflection in the space provided below:

(50-100 words)

The coaching session aims and objective of communicating by people by a hearing or vision impairment. Successful communication needs the people’s effort that is involved in the conversation. Even if the person by hearing loss use the active learning plans and hearing ads then it is vital that others are included in the process of communication consistently by utilising strategies of good communication.

 

 

Task 2.3Presentation and negotiation

 

Schedule a time with the trainer and assessor in week 5to present a proposal to implement collaborative work between the two campuses.

You will present to and negotiate with a group of stakeholders played by your classmates (Role-Play).

The trainer and assessor will evaluate your performance during the Role-Play and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Duration: 20-30 minutes

Focus on the following:

• Your choice of platform for virtual meetings
• Your choice of messaging program for effective communication

Assume the following:

• The CEO gave you a budget of $5,000
• The two campuses will have 250-300 users

Prepare a PowerPoint presentation (4-5 slides) to illustrate your proposal:

• What technology/ies you would recommend
• Reasons for the recommendation, benefits, features
• Cost
• Q&A slide

Submit the PowerPoint with your assessment

 

Before the Role-Play

• Research and select a suitable platform and messaging program
• Prepare the PowerPoint presentation
• Prepare to negotiate. Assume the following about the stakeholders you will present to and negotiate with:
• The CFO, Leonard lack, is against the implementation of the new communication platforms. He believes it is an unnecessary expense.
• Leonard Black prefers a competitive style of negotiation. He is detailed oriented; he asks many questions; he uses facts and logic.
• The CEO, Deborah Red, is supportive of the initiative, but she wants things done fast.
• Deborah Red is set on efficiency and effectiveness; she controls her emotions, and she is inflexible.
• The Client Service Manager (CSM), Taylor Jones, is insecure and prefers to agree during negotiation. The CSM wants to please everyone.

Please note that your classmates will play their roles based on the notes above.

• Prepare the feedback form (Template 5) in hard or soft copy for the stakeholders to complete after the session.

Template 5 -Feedback

 

Feedback Form
Full Name and signature of the student completing the feedback.	Full Name: Enrique Forbes     Signature:
Date
The Communication Liaison Leader illustrated the proposal persuasively.	Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree
			ü
The Communication Liaison Leader demonstrated positive reception of ideas and sought common ground.	Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree
	ü
The Communication Liaison Leader evaluated the group’s differences in perspectives.	Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree
	ü
The Communication Liaison Leader negotiated effectively.	Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree
					ü
The Communication Liaison Leader was knowledgeable about the topic.	Strongly Agree		Agree		Neutral		Disagree		Strongly Disagree
			ü
The presentation and negotiation session was….	Exceptional	Excellent		Very Good		Good	Fair	Poor		Very Poor
				ü
Opportunities for improvement. List 2-3.	She should sort content for illustrated the idea more persuasively in The presentation she has to provide me additional knowledge such as the influence of communication with a visual or hearing handicap. She should become a more informed communication liaison leader on the subject. She should negotiate more successfully as a communication liaison leader.

 

During the Role-Play

• Present your proposal in a succinct and persuasive manner
• Negotiate the proposal and achieve an agreed outcome

After the presentation

• Ask the stakeholders to provide feedback about the session (Template 5).
• Collect the feedback received and submit evidence of the completed feedback forms (for example, a scanned copy of the feedback received).
• Write an email (Template 3) to the CFO, The CEO and the CSM to confirm the agreed outcomes and provide a plan to implement the agreed solution, using an action plan (Template 4). Include 3-4 key actions.

Template 4 -Action Plan

Action	Responsibility	Timeframe	Resources needed	KPIs (one/action)
More knowledgeable regarding the topic.	Peter Potter	28 days	Constructing faith and communication by new staff members	Informative regarding topic
Sort content for explained proposal more persuasively (Li, 2014).	Peter Potter	28 days	Communication technology	Huge content explained for the proposal
More efficient negotiated communication	Peter Potter	28 days	Virtual communication	Effective negotiated communication
More informative type like communication effect by hearing or vision impairment.	Peter Potter	28 days	Impact of person walking by disabilities	More knowledge type

 

The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.

(50-100 words)

Template 3 -Email

Email to all CFO, The CEO and CSM

To:

Cc:

Bcc:

Subject:

Date email is sent:

Attachments:

I recognise that the knowledge I give is brand fresh to the general audience. I’d want to convey how to react when confronted with a deaf individual. As a result, the information I present may not be sufficient for the audience to comprehend.   Sorting of stages, as well as material that has to be encouraged to be more understandable. To be honest, I will develop myself by following all of your advice, and I will contribute by listening to all the team has to say in order to enhance my performance in the future. I’ll do it topic below for the improvement. More knowledgeable regarding the topic. Sort content for explained proposal more persuasively. More efficient negotiated communication.   More informative type like communication effect by hearing or vision impairment.

 

References

 

Please include your references below:   (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)   Adu-Oppong, A. A., & Agyin-Birikorang, E. (2014). Communication in the workplace: Guidelines for improving effectiveness. Global journal of commerce & management perspective, 3(5), 208-213. Eunson, B. (2012). Communication in the Workplace. John Wiley & Sons. Goutam, A. (2013). Effective communication at workplace. Irc’s international journal of multidisciplinary research in social & management sciences. Li, J. (2014). Needs analysis: An effective way in business English curriculum design. Theory and Practice in Language Studies, 4(9), 1869. Rajhans, K. (2012). Effective organizational communication: A key to employee motivation and performance. Interscience Management Review, 2(2), 81-85.

Appendix 1 – Scenario

 

The company

 

XYZ Pty Ltd trading as MMI Professional Education is an Australian boutique education provider in Melbourne Registered Training Organisation -RTO), offering VET accredited and non-accredited business courses to corporate clients and to local clients (domestic students).

MMI was founded in 1998 by brothers Mark and Andrew White who built the company to become a quality RTO with major accounts in Melbourne, Sydney, and Brisbane.   Mark Brown sold his shares to his brother Andrew who is the current chairman of the company.

The education provider is centrally located in Collins Street, Melbourne CBD with state-of-the-art facilities:

• Administration and Management Offices (including the main boardroom, 2 meetings rooms and a computer lab with 20 PCs) on Level 45
• 15 Classrooms, kitchenette, client lounge room and a trainers’ room on Level 46

Corporate training is mainly non-accredited and delivered at the clients’ premises around Australia, but it can also be catered for at Collins Street. Corporate clients include major Bank groups, National Management Consultancy firms, Manufacturing companies and Government agencies.

Accredited courses are delivered in Collins Street with a combination of face to face and online training delivery. The accredited courses are the Diploma of Business and the Diploma of Project Management. MMI has a current capacity to enrol 500 clients, current enrolment number is 250 clients.

Important note:

• A VET accredited course has been assessed by the Australian Skills Quality Authority (ASQA) as compliant with the Standards for VET (Vocational Education and Training) Accredited Courses and the Australian Qualifications Framework (AQF). Accreditation means that the course is nationally recognised and that the registered organisation (RTO) can issue a nationally recognised qualification or Statement of Attainment (this for single units only).
• Non-accredited courses are business courses that have been highly customised to meet clients’ training needs.

The current organisational structure is as follows:

The Teams are composed as follows:

• Board of Directors

• Mr Andrew White – Chairman
• Ms Francis Green – Executive Director
• Mr Eli Brown – Non-executive Director
• Ms Josephine Magenta – Non- executive Director
• Ms Deborah Red – CEO
• Mr Leonard Black – CFO

• Finance Department: CFO and 2 x financial officers (full-time)

Summary of duties: account receivable, account payable; invoicing; payroll; financial record keeping and reporting; taxes/fees

• Marketing Team: Manager (full time) and 1 x marketing officer (part-time)

Summary of duties: promotion; design of marketing collaterals for events; social media; market research; public relations

• HR Team: HR Manager and 2 x admin officers (part-time):

Summary of duties: Recruitment; Induction and training; performance management support; employee relations; safety; compensation and benefits

• Client Services: Client Service Manager and 2 x receptionists; 4x client service officers, 1 x team leader, 1 x maintenance officer

Summary of duties:

• front of office and back of office customer service activities (to include reception and response to enquiries)
• support to academic staff
• client admin: client admission, enrolment, enrolment variations, pastoral care, completion
• building maintenance: 1x maintenance officer

• Academic Services: Academic Manager and 5 contract business trainers for corporate training; 4 full time (ongoing) business trainers for accredited training

Summary of duties: accredited and non-accredited training and assessment; learning material and assessment development and validation; support with compliance monitoring; pastoral care.

• IT services: outsourced to an external company

Summary of duties: network service; database administration (inventory and staff files); maintenance and update of communication system including CRM (Customer Relationship management system); data management and security.

Note: in loco computer maintenance is performed by the maintenance officer who has some IT knowledge

Company Ownership structure

The company structure is a Pty Ltd:

• The Chairman Andrew White holds 51% of the shares
• 40% of the shares are held by an external corporation since late 2017, as a silent business partner
• The remaining 9% is owned by other members of the Brown’s family

Vision

Our vision is to develop outstanding individuals through quality business training that encompasses personal and professional growth.

Mission

• We create successful careers in business to advance business growth and to positively impact on the broader community.
• We strive to provide exceptional business training that focuses on quality of teaching, practical learning, and successful outcomes

Values

Our core values are:

• Quality
• Integrity
• Accountability
• Respect for diversity
• Innovation

MMI quality standards

• Australian Skills Quality Authority (ASQA) standards
• ISO9001 – Quality Management Systems
• ISO 27001 Information Security
• ISO 31000 Risk Management
• Australian Business Excellence Framework

MMI – Boards’ of Director expectation

• Quality of practices
• Innovative solutions for business growth based on hard data and extensive research
• Build an innovative and agile company that can respond to the challenges of an ever-changing business environment
• Become market leader
• Increase value for shareholders and clients

Industry, market, and strategic business direction

MMI Professional Education is a Registered Training Provider (RTO) based in Melbourne, Australia that offers business accredited and non-accredited courses to corporate clients, and local clients.

Strategic Objectives:

• To expand the basis of the operation to Sydney where the company has experienced a high increase in demand for corporate training
• To increase revenue by 10% annually for the next 3 years
• To increase profits by 10% annually for the next 3 years
• To position the company as a leader for quality business education in Australia within the next three years
• To expand the course offering by adding new qualifications to the scope of registration: the Diploma of Leadership and Management and the Advanced Diploma of Program Management
• To increase the base of local clients attending accredited courses
• To implement sustainability to work practices: social, financial, and environmental
• To expand the offering to international students by repackaging accredited business courses to add an internship component during the course

Current positioning

• MMI enjoys a good reputation in the industry as a quality provider of business courses for corporate clients
• Courses are marketed as hands-on, with trainers that currently work in the industry, providing current and cutting-edge skills to business professionals
• MMI currently holds 15% of the corporate business training in Australia
• MMI does not currently deliver business courses to international clients
• MMI does not currently deliver courses overseas
• The company is financially stable and sustainable

 

Operational overview

• State of the art facility in Melbourne to be replicated in Sydney
• Systems in use:

• Student Management System (MMI system)
• Learning Management System (Moodle)
• Accounting Management System (MYOB) – does not interface with MMI system
• Share drive
• Share points
• Zoom
• Project Management Application for remote teamwork (trainers): Wrike

• Trainers work both on-site in Melbourne and around Australia
• Senior management to stay in Melbourne: campus director and team leaders to be employed to manage and supervise Sydney’s operations
• Staff to be employed for the Sydney Campus
• Administrative tasks such as enrolments will be undertaken by the Melbourne’s campus
• Virtual teamwork practices to be implemented between Melbourne and Sydney
• Website tailored to international students to be developed
• Develop and implement sustainability policy and practices across the organisation, and sustainability has not been on the top five priorities of the company so far
• All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold

Organisational culture

The organisational culture experienced at MMI is a mix of market and hierarchy culture.

• The Market Culture: This culture is built upon the dynamics of competition and achieving concrete results. The focus is goal-oriented, with leaders who are tough and demanding. The organisation is united by a common goal to succeed and beat all rivals. The main value drivers are market share and profitability.
• The Hierarchy Culture: This culture is founded on structure and control. The work environment is formal, with strict institutional procedures in place for guidance. Leadership is based on organised coordination and monitoring, with a culture emphasising efficiency and predictability. The values include consistency and uniformity.

(Source: https://popinnow.com/four-types-organizational-culture/ )

• The organisation is top-heavy, and there are concerns that this may not suit the strategic objectives for growth and the opening of a second campus in Sydney.
• The Board of Directors is invested in the change process; however, intervention is needed to bring departmental managers and teams on board.
• It is recommended that an organisational culture more suitable for innovation, sustainability, agility, and progressive growth is developed and implemented.

Operational issues

The following operational issues have been identified internally:

• The increased number of complaints due to lack of cultural sensibility of trainers and client service personnel when dealing with students from the non-Australian background (15% increase in the last 6 months alone)
• All trainers are based in Melbourne; this impacts on financial costs when having to move trainers to other Australian capitals to conduct corporate training. Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI. This generous package impacts an average of 20% on the profit margin for each corporate course that is sold
• An increasing number of enrolments in Melbourne, projected student population to raise from 205 to 450 by mid-2021. Current facilities are not sufficient to accommodate the increase in numbers (current facilities can accommodate max 350 students)
• Delays in achieving marketing objectives due to the composition of the team (2 part-timers and one contractor) that cannot sustain the increased amount of marketing tasks (corporate events to enhance networking and identify potential corporate clients have increased by 30% in the past 6 months)
• A new student management system has been developed in-house. The system was recommended by the Client Services and the Academic Managers for the seamless integration of the student management and the learning management system. However, the two managers failed to perform due diligence, and they did not consider that the new system does not interface with the finance management system. This will cause operational disruptions to the workflow as finance records (mainly revenues) will have to be manually inputted based on the new system’s reports on enrolment.
• Covid19 has decreased sales by 20%, the company has managed to deliver existing courses and still maintain a reasonable margin of new enrolments online

Marketing

• MMI has not heavily invested in marketing activities, relying mainly on word of mouth.
• The company has a website:
• Old fashioned look, quite austere
• Not responsive
• In the mobile version, after you have clicked in a few pages, the navigation becomes daunting
• Heavy use of text
• Infrequent updates
• Social Media: there is a FB page that is rarely updated, the LinkedIn Page is not in use
• Print advertisement: Industry magazine
• Referrals: education agents are paid 15% commission for referring students
• Discounts: twice/year MMI offers 10% for new enrolments to attract more students
• Yearly marketing budget: $75,000
• The marketing team is small and not experienced in digital and social media marketing

 

Pricing

Product	Target Market	Price
Corporate Training Topics: ·         Operational Management ·         Leadership ·         Project Management ·         Emotional Intelligence ·         Change Management	·         Management ·         Individuals looking for upskilling to advance their career	Face to Face classroom (average of 10 participants) $ 2,000/participant Online $ 800/participant Individual coaching $ 150/hour
Diploma of Business	Domestic students	Blended learning: $ 4,000/student
Diploma of Project Management	Domestic students	Blended learning: $ 6,000/student

 

Workforce Overview

The following has been reported:

• Turnover rates are high in the academic department (30% yearly) due to the contractual nature of some of the roles. Ongoing training staff is steady, however, there is a need to invest more in their professional development to keep industry currency when teaching.
• Need for a succession plan for management roles
• Gender unbalanced
• Recruitment is done externally, few opportunities for advancement are offered to existing staff
• A recent staff survey outlined the following:

• Lack of opportunities for advancement
• Top heavy management
• Silo mentality
• Not enough room for innovation and improvement
• Lack of well-defined sustainability policy
• Diversity policy is very generic
• HR practices are mainly focused on administrative duties. The Board of Directors has identified the need to embrace HR practices as an essential strategic tool for business advancement.
• Training on HR practise is required for management
• Staff lament a lack of communication from the top
• Sense of working in silos

 

Remuneration (average) for each role is as followed:

• Board of Director – 25-50 k/year
• CEO – 250 k/year
• CFO – 180 k/year
• Managers – 120k/year
• Receptionist $ 52k/year
• Officers (including team members in the Marketing dept) $ 65k/year
• Team Leader $ 78k/year
• Trainer (ongoing) $ 85k/year
• Trainer (contractor): $ 80/hour.  Trainers who deliver corporate training receive a generous daily allowance when outside Melbourne ($250/day), all travel and accommodation expenses are paid for by MMI.

Note:

• The above remuneration must be considered pro-rata for part-time staff.
• Superannuation is excluded and should be added at 10% to employee’s ordinary earnings
• Superannuation is paid to contractors (business trainers)

 

BSBPMG531 Manage Project Time

 

 

Task 1 – Knowledge Questions

Task summary This is an open book knowledge test, to be completed in your own time. You need to answer all the written questions correctly.   Required ·         Access to textbooks/other learning materials. ·         Access to a computer and Microsoft Office. ·         Access to the internet.   Timing Your assessor will advise you of the due date of this assessment via Canvas.   Submit on Canvas 1.      This completed workbook   Assessment criteria All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.   Re-submission opportunities You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.   If any part of the task is not satisfactorily completed, the assessor will provide you with written feedback to guide you on what you must undertake to demonstrate satisfactory performance. This assessment may be re-attempted twice. Your resubmission must be uploaded within three (3) days of receiving your grade of “not yet satisfactory”. You must display “Resubmission” on your resubmitted work.   You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.   You are encouraged to consult with the assessor before attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

 

Assessment Cover Sheet
Student name:
Student ID
Trainer’s Name:
Date Submitted:
Student declaration:	I declare that: ·             I have read and understood all the information provided about the assessment requirements to complete this unit, the instructions, and the purpose and processes of undertaking this assessment task ·             This assessment is my work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them ·             I understand that plagiarism is a serious offense that may lead to disciplinary action.
Student signature:

 

 

Task 1: Knowledge Questions

 

Question 1	Explain the advantages and disadvantages of using the following estimation techniques to determine the duration of tasks and the required resources: ·         Analogous estimating ·         Bottom-up analysis ·         Reserve analysis. (approx. 60 words)
Answer: 1. The advantage of Analogous estimating, it is an improved method in the primary phase of the project, when limited facts are recognized. The Disadvantage of Analogous estimating, its occupations are at the basic level so it is not exactly like other plan assessment systems.   2. The advantage of bottom-up analysis, is that it leads to being pure exactness. The disadvantage of bottom-up analysis includes that it is taking time to finish the project.   3. The advantage of reserve analysis, it is used for assessing the action price and duration. The disadvantage of reserve analysis is that consuming too many possible funds can produce an assessment that might not be inexpensive.
Question 2	Explain how you would identify the critical path within a project schedule. (approx. 50 words)
Answer:We can identify the critical pathway by following steps: 1. In each activity, write down the start and succeeding finish time. 2. To regulate the interval of the whole arrangement, look at the succeeding finish time of the previous activity in the whole arrangement. 3. So all the activities sequence with the long-term interval is your critical path.
Question 3	What are the primary reference points for setting a project baseline?
Answer: For setting a project baseline, the primary reference points in the categories of starting dates, ending dates, exertion, extents, and estimation of costs that might be established to record the scheme plan original, once that scheme plan is refined or accomplished (Charité, et al.,2015).
Question 4	Explain what a variance table is and how it can be used concerning the project baseline. (approx. 50 words)
Answer:A variance table means the procedures and actions of variability from the mean or average. It can be used as shows the start and end dates for both baseline data and schedule data, making it probable to assess in what way the project would be achieved by associating that estimate with the definite project(Levine, et al.,2013).
Question 5	Identify the four phases of a project lifecycle and explain what each phase means or involves?
Answer: The four phases of a project lifecycle such as: 1. Initiating – Firstly in the initiating stage, the project is well-defined, then the goals, incomes, opportunities, and objects of the project are sorted out and also recognized.   2. Planning –In the planning stage, regulate the steps in what way you are implementing your project. The formation of a reasonable budget, indicators, and quantifiable foundations is also permitted which is essential.   3. Implementation –In the implementation, the project is executed which means your proposal is put into the achievement and saving the staff members along the way.   4. Closure – It is the final stage, all the scheme or plan activities are determined and turn the complete goods or facilities concluded to the original proprietors, and assessment of the entire development exertion.
Question 6	Outline what is meant by the following time management methodologies. For each, how would you use it and explain their advantages and disadvantages? ·         Activity log ·         Action plan ·         Tasklist.
Answer: The time management methodologies, in the quick period allow the individuals to complete the extra preparation and organization.   1. We can use the activity log, for examining in what way you can usage of the time. It is supportive for energy variations path, and efficiency over the day. Advantages of Activity log – It progresses the time management, possession of the time following, and efficiency improved. Disadvantages of Activity log –The confidentiality invasion, and staff members have a high level of anxiety in the project.   2. We can use the Action plan whenever you required minor development preparation. Advantages of the Action plan – The particular step can be followed, exertion, and problems are required or assumed in the path to the achievement. Disadvantages of the Action plan –It includes the preparation possibility, consuming the time, and preparation is incorrect(Mitrou, et al.,2014).   3. The task list used for the arrangement of established actions you have required for the plan is over. Advantages of Tasklist – It is including the achievement intelligence providing, and recovers the efficiency. Disadvantages of Tasklist –It might be producing extra pressure or anxiety than proficiency.
Question 7	Explain how the following project scheduling tools and techniques function: ·         PERT chart ·         Gantt chart ·         Critical chain management
Answer: 1. The PERT chart used by the project director to produce accurate agendas by assessing their interval and movements is organized over the assigning three-time assessment for them individually.   2. The Gantt chart was used for the preparation and development of the project. It can be supporting the measure that how much time should be taken for doing the project, and also resolve the essential possessions.   3. Critical chain management supports to adapts the schedule of the plan to reason for imperfect properties by the addition of the period buffers which are non-effort agenda actions(Leach, et al.,2014).
Question 8	What is a WBS and how can it be applied to the project schedule?
Answer: A work breakdown structure in the plan organization is the process of finishing a complex project of multi-stage. It can be applied as it helps as a scheduling tool to support the development team plan, establish the choice, and also describe deliverables (Devi, et al.,2012).

 

References

Charité, J., Fisman, R., & Kuziemko, I. (2015). Reference points and redistributive preferences: Experimental evidence (No. w21009). National Bureau of Economic Research.

 

Levine, G. (2013). A guide to SPSS for analysis of variance. Psychology Press.

 

Leach, L. P. (2014). Critical chain project management. Artech House.

 

Devi, T. R., & Reddy, V. S. (2012). Work breakdown structure of the project. Int J Eng Res Appl, 2(2), 683-686.

 

Mitrou, F., Cooke, M., Lawrence, D., Povah, D., Mobilia, E., Guimond, E., & Zubrick, S. R. (2014). Gaps in Indigenous disadvantage not closing: a census cohort study of social determinants of health in Australia, Canada, and New Zealand from 1981–2006. BMC Public Health, 14(1), 1-9.

 

 

Assessment Tasks and Instructions

Student Name
Student Number
Course and Code
Unit(s) of Competency and Code(s)	SITXFSA001 use hygienic practices for food safety
Stream/Cluster
Trainer/Assessor

 

Assessment for this Unit of Competency/Cluster	Details
Assessment 1	Short Answer Questions
Assessment 2	Practical observation
Assessment 3
Assessment conducted in this instance: Assessment 1      2      3

 

Reasonable Adjustment

1.       Has reasonable adjustment been applied to this assessment?

No    No further information required   Yes        Complete 2.

2.       Provide details for the requirements and provisions for adjustment of assessment:

 

Student to complete
		My assessor has discussed the adjustments with me
		I agree to the adjustments applied to this assessment
	Signature			Date

 

2nd Assessor to complete
		I agree the adjustments applied to this assessment are reasonable
	Name
	Signature			Date

Assessment Guidelines

What will be assessed

The purpose of this assessment is to assess your underpinning knowledge to complete the tasks outlined in the elements and performance criteria for this unit of competency and relating to the following aspects: ·         basic aspects of commonwealth, state or territory food safety laws, standards and codes as follows: o    meaning of contaminant, contamination and potentially hazardous foods as defined by the Australia New Zealand Food Standards Code o    employee and employer responsibility to participate in hygienic practices o    reasons for food safety programs and what they must contain o    role of local government regulators o    ramifications of failure to observe food safety law and organisational policies and procedures ·         health issues likely to cause a hygiene risk relevant to food safety: o    airborne diseases o    food-borne diseases o    infectious diseases ·         hygiene actions that must be adhered to in order to avoid food-borne illnesses ·         hand washing practices ·         basic aspects of hazard analysis and critical control points (HACCP) method of controlling food safety ·         specific industry sector and organisation: o    major causes of food contamination and food-borne illnesses o    sources and effects of microbiological contamination of food o    workplace hygiene hazards when handling food and food contact surfaces o    basic content of organisational food safety programs o    contents of organisational hygiene and food safety procedures o   hygienic work practices for individual job roles and responsibilities.

Place/Location where assessment will be conducted

Resource Requirements

Pen, Paper, internet access or a copy of “Australia New Zealand Food Standards Code – Standard 3.2.1 – Food Safety Programs (Australia Only)” or an organisational food safety plan as set out in the TP.

Instructions for assessment including WHS requirements

You are required to address all questions to achieve competence. Your trainer will provide you with instructions for time frames and dates to complete this assessment. Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved.

 

 

 

Statement of Authenticity
	I acknowledge that I understand the requirements to complete the assessment tasks
	The assessment process including the provisions for re-submitting and academic appeals were explained to me and I understand these processes
	I understand the consequences of plagiarism and confirm that this is my own work and I have acknowledged or referenced all sources of information I have used for the purpose of this assessment
Student Signature:                                                                                                             Date:     /      /201

 

This assessment:	First Attempt	2nd Attempt	Extension – Date:     /    /
RESULT OF ASSESSMENT	Satisfactory               Not Yet Satisfactory
Feedback to Student:
Assessor(s) Signature(s):				Date:	/    /
Student Signature				Date:	/    /

 

 

 

Assessment 2

Your task:

1. There is legislation governing correct food handling processes in Australia and New Zealand through Food Standards Australia New Zealand (FSANZ). Who is in charge at the local government level and what powers does this authority have?

 

The local authority in charge of food safety	Executing person and their powers under the Health Act
Environmental health officer (EHO)	They have the power to handle the situation and check the food and handling the process in Australia and New Zealand. The officer has to handle the situation to avoid poor hygiene in the business (Lin, et al., 2015).
EHO  officer	They handle and inspect the food and the cooking procedures because this is their duty to handle the situation.

 

2. Working in the TH&E industry requires that staff follow good personal hygiene to prevent contamination in accommodation, food, and beverage areas and meet industry expectations for presentation. Provide 5 examples of good personal hygiene practices:

 

Examples of good personal hygiene

1.       They have to do the cleaning the cooking procedures and also, sanitize the types of equipment that are used in the cooking.   2.       They have to buy fresh vegetables for cooking purposes because the taste of the fresh vegetables is more suitable as compared to others (Lin, et al., 2015).   3.       The water supplies that they use for the cooking and washing of the vegetables should be clean and fresh.   4.       The staff should wear themed caps and the gloves while serving the food and cooking them to avoid a lack point in cooking.   5.       They have to clean the cooking areas and the surface on which they are chopping the vegetables and cooking them.

 

3. You have cut your finger during work. What do you need to do to prevent any potential contamination of food, or other items like linen in accommodation or food service areas? Why?

 

Measure to prevent contamination

As there are the common cases which are happening during the time of the cooking and that is the cutting the fingers. Chopping is the method that is used in the cooking field the most is because this will use to chop the vegetables and at that time there might chance of finger cutting. That this time you have to use a bandage to stop the bleeding of the blood and after that cook easy dishes. They have to choose the dishes which have no use for the finger the most such as boiling, steaming, and deep fry. In backing, there is no use of the knife for chopping and it will the better choice in cooking(Akabanda, et al., 2017).

 

 

 

4. Number the steps for the Hand washing procedure in correct order:

Step	Action
1	Dry hands thoroughly using the towels
2	Lather hands with a bar of anti-bacterial liquid soap and apply it to hands.
3	Scrub hands thoroughly including between the fingers, the wrists, up to the elbows, and under nails (use a brush to assist)
4	Apply a sanitizer on both sides of the hands.
5	Rinse off hands under hot running water do not that much hot.
6	Wet your hands under hot running water (don’t burn yourself!)

 

5. List 4 requirements for handwashing facilities to meet the legal requirements:

Requirements/Provisions

1.       A better and antibacterial soap is required.   2.       The hand towel needed should be clean and washable and also, the quality of the towel has to be soft.   3.       They have to apply the sanitizers on both sides of their hands after washing their hands to make sure to reduce the chances of germs appearing on their hands.   4.       The water which they used for washing their hands in lukewarm water (Setiawan, et al., 2021).   5.       Theyhave to raise their hand and then dry it properly to do work.

 

6. Provide 5 examples of instances that would require that you wash your hands:

Examples of Instances

Hands need to be washed after: 1.       Soap that contains the materials related to the anti-bacterial is required.   2.       Sanitizers require the proper protection and a low level of alcohol is present (Setiawan, et al., 2021).   3.       After cleaning the raw meat and chopping the vegetable it is an important thing to do to wash their hands.   4.       They have to wash it properly so the germs that are present on the vegetables and the raw meat will not be passed on.   5.       They have to clean the other areas before they start cooking. They have to wash their hand properly for a better hygiene process.

 

 

 

7. Food can become contaminated in 3 ways. Connect the correct cause for contamination to the relevant type of contamination:

 

Contamination	Caused through
Biological Contamination	They have to check the vegetables and their freshness and the smell of the chicken before cooking it.
Physical Contamination	The containers of the cooking and the bowls also, the materials, and the types of equipment that they used will be clean in this.
Chemical Contamination	The vinegar and the other supplements also, the minerals, and oils that are used in the cooking will be used and they should be always of the best quality.

 

 

8. Provide 5 examples of common sources of food contamination relevant to your area of training (for example food and beverage, cookery, or accommodation services):

 

Source of contamination

Example:   1.       The first thing which we learn during the cooking is the common procedures of the cooking. Such as chopping, washing, placing, and boiling.   2.       They have to learn to measure the ingredients while cooking the dish and for the cooking purpose the taste matter the most.   3.       Then they have to learn the different types of the cookery method and the purpose of these methods in the kitchen.   4.       Then they have to use that method and present the dish also, they have to learn the taste of the different continents for a better presentation.   5.       Then the most important thing that matters the most in cooking is the skills. This means they have to present the dish in front of the customers and because of this the taste matters the most.

 

 

9. Provide 4 examples of common causes of cross-contamination relevant to your area of training

(for example food and beverage, cookery, or accommodation services)

 

Source of cross-contamination

Example: handling cooked food after touching raw foods without washing hands   1.       This will make an impact on the cooking food because if we touch the raw food after cooking food. Then this will pass on the bacteria to the other foods.   2.       They have to make sure to handle things in the proper manner and the reason behind this. This may cause serious health issues creating.   3.       They have to make sure to handle things properly and these working procedures will describe their behavior.   4.       Without washing hands and touching the food is the main cause from which the bacteria pass on each other.   5.       They have to handle the cooked food after washing their hand properly because the cooked food catch bacteria fast as compared to the raw food.

 

10. On your rostered day off at Futura restaurant, you suffered from diarrhea and vomiting. In the morning you feel better and you decide to go to work. What are your responsibilities under the Food Act?

Responsibilities (What do you need to do when you arrive at work)

1.     When I arrive at work first I have to inform my manager about my health. After informing them I request them to shift me to easy work (Akabanda, et al., 2017).   2.     Then I will wash my hands and the mouth properly so there is no chance of bacteria spreading in the cooking.   3.     At last, before starting my shift I will take the medicine for vomits and diarrhea and then start my work.

 

11. List 2 examples of ramifications of poor hygiene standards in an establishment:

 

Ramifications

1.       The poor hygiene process in the cooking system will make the body ill and cause disease in the human body.   2.       They have to clean the cooking surface and the areas in which they are cooking to get better deliveries.

 

12. Most food poisoning occurs through improper food safety practices. How could the following factors affect food safety?

 

Factors affecting food safety	How does this affect food safety?
Not washing fruit and vegetables	This has been very clear that if we use the vegetables and the fruits without washing them.
Improper temperature control	They have to make a back plan to reduce the chances of the risk appearing in the company.
Cross-contamination	The cross contamination will disturb the working environment (Chaung, 2018).
Pests	Pest control is an important things because of the safety of the cooking areas.
Improper cleaning	Improper cleaning may cause spreading the infectttion and the virus in the people through food.

 

 

 

13. To ensure that all staff follows correct hygiene procedures, workplaces commonly have policies in place which need to be observed. Provide 1 example of what each policy and procedure for the following aspects should contain:

 

Aspect	Policies and procedures
Personal hygiene	Personal hygiene is an important thing for the safety of people (Chaung, 2018).
Food safety	Food safety is also, important because the restaurant they have to provide better results.
Cleaning	Cleaning the cooking areas and containers is an important thing.
Training	They have to provide a better level of training while cooking so, they do not repeat the mistake.

 

14. Provide 5 examples of foods that are considered potentially hazardous according to Food Safety Standard 3.2.2:

 

Examples of hazardous foods

1.       Clean the cooking place. 2.       Use the fresh and the better quality ingredients. 3.       Wash your hand properly before  cooking 4.       Maintenance of the balance in the cooking field. 5.       Sanitize the containers while cooking.

 

15. Which of the following occurrences would you need to report to a supervisor? Indicate true or false

 

Occurrence	True/False
Unsatisfactory personal hygiene standards of employees	T
Unsatisfactory practices that lead to contamination of food, e.g. hairclips, bandaids, chemicals	T
Unsafe food handling that may lead or has led to cross-contamination	T
Incorrect cleaning practices that are not in line with your organization’s food safety program	T
Outdated practices that are not consistent with current requirements	T
Staff tasting and adjusting seasoning of food before service	F

 

 

 

16. List 5 hygiene requirements you must follow when handling raw egg or egg products to prevent cross-contamination:

Hygiene procedures to prevent cross-contamination when handling eggs

1.       The egg should be fresh. 2.       It would be used after 7 days. 3.       They have to preserve the eggs in a cooling area or temperature. 4.       The egg that they used should be of better quality. 5.       Handle the eggs and set them into the tray so they will not crack (Sutton, 2018).

 

17. You are required to separate eggs for food preparation (for example sauce Mayonnaise, chocolate mousse, or similar). What tool do you need to use to prevent cross-contamination?

 

Response:   according to the situation that is given above I will use the big spoon. This will be help me separate the eggs and for the food preparation. The reason behind choosing the spoon for separating the eggs is because egg will easily shift with the help of the spoon (Sutton, 2018).

 

 

18. A customer orders a meal and tells you that they suffer from gluten intolerance. List 5 aspects that must be considered when preparing the customer’s meal to prevent contamination with or through other foods?

 

Aspects to consider to ensure safe food for a special diet for allergies

1.       Always ensure or confirm that do not ever wash down uncooked meat.

2.       Continuously wash your hands when stirring the uncooked food and earlier you switch prepared to bother the nutrition.

3.       Always usage of dissimilar types of apparatuses, cutting boards, and plates for uncooked and prepared nutrition.

4.       Then wash the apparatuses, cutting boards, and plates for prepared and uncooked food carefully among the responsibilities.

5.       Always sterilizes the work outsides and cook the nutrition to the safe temperature as conceivable.

 

 

 

19. List 1 example of how each of the following health issues could cause a hygiene risk for food safety:

Health Issue	Example – Hygiene risk relevant to food safety.
·         airborne diseases	Example – Respiratory syncytial virus.
·         food-borne diseases	Example – The Norovirus and Hepatitis A.
·         infectious diseases	Example – The common cold, and Diphtheria (Becker, et al.,2017).

 

 

 

20. List 8 hygienic work practices which apply to your job role (for example as an apprentice chef, waiter, housekeeper)

 

Hygienic work practices and responsibilities for food safety must be followed in your job role

1.       Always wash your mugs and plates every day.

2.       Continuously observe to the organization’s procedure is sterility.

3.       The usage of purifier that is provided by the corporation.

4.       Always wipe downcast your workplace.

5.       Never cough or sneeze without covering your mouth or the nose.

6.       Always wear the hygienic or proper uniform that is necessary for the job.

7.       Do not never smoke during the working period and in the food locations.

8.       Continuously ignore stirring the mouth, nose, hair, and also skin during the preparation of nutrition.

 

21. List the basic aspects of hazard analysis and critical control points (HACCP) method of controlling food safety.

The Basic Aspects of the HACCP method of controlling food safety are:

1. The determination of critical control points. 2. The Formation of documentation measures and record-keeping. 3. The creation of curative activities. 4. The comportment of dangerous breakdown. 5. The formation of authentication procedures. 6.  The dangerous bounds are recognized (Lees, et al.,2012).

 

22. Go to https://www.legislation.gov.au/Details/F2011C00551

Scroll down to “5 – Content of food safety programs”.

In your own words, explain what a food safety program must address:

A food safety program must –

Example: (a) systematically identify the potential hazards that may be reasonably expected to occur in all food handling operations of the food business   Your example could include: Monitoring of temperatures of food exposed to the Danger zone; temperatures for reheating foods or food on hold; temperature check of e.g., fresh meat on delivery from a butcher or supplier

a)      A food safety program recognizes the dangers or risks that might happen in all the nutrients management the procedures that are supported or approved obtainable in the organization, and also recognizes wherever these dangers are checked or controlled.

b)      This offers or delivers the activities of counteractive once a danger or risk is originating to be not the belowswitch or display this controller approaches.

c)       Always deliver the methodical or suitable opportunities and movements for nursing those controls of nutrition security or the safekeeping.

d)      When any risk or danger is not to be belowthe control, then distribute or offer them the exact accomplishment to resolve it or receive the explanation for that hazard.

e)      Always offer or deliver the continuous examinationor review of the databaseto conclude the corporate of nourishment to make sure or confirm that it is appropriateness.

f)       Continuously deliver for the accurate records to be completed and retain through the corporation or organization of nourishments to protestthe activities that are occupied in submission with, or relative to, the food security or protectionpackage.

 

References

Akabanda, F., Hlortsi, E. H., & Owusu-Kwarteng, J. (2017). Food safety knowledge, attitudes and practices of institutional food-handlers in Ghana. BMC public health, 17(1), 1-9.

Becker, N. G. (2017). Analysis of infectious disease data. Chapman and Hall/CRC.

Chaung, S. K. (2018). The effect of hand washing procedure poster on the hand washing behaviors. The journal of the convergence on culture technology, 4(3), 269-274.

Lees, F. (2012). Lees’ Loss prevention in the process industries: Hazard identification, assessment and control. Butterworth-Heinemann.

Lin, Y. T., Liu, H. L., Chang, Y. Y., & Cheng, C. C. (2015). Exploring the critical factors for improving customers’ perceived food quality of casual-dining restaurants. International Journal of Scientific and Research Publications, 5(3), 1-14.

Setiawan, B. (2021). Customer satisfaction index model on three level of socioeconomic status in Bogor case study: Customer satisfaction on branded cooking oil product. ASEAN Marketing Journal, 6(1), 2.

Sutton, D. (2018). Cooking skills, the senses, and memory: The fate of practical knowledge. In food and culture (pp. 88-109). Routledge.

 

MGT601 Dynamic Leadership

 

 

 

Table of Contents

Executive Summary. 3

Introduction. 3

Aim.. 4

Selection of Period. 4

Leadership Development Model 6

Leadership Development Goals. 8

Conclusion. 9

References. 11

Executive Summary

I am working as a community pharmacist in India and I have plans to pursue my master’s in public health services, as it will provide several opportunities in my career before choosing this path. Public health services, that I can become the Public Health Administrator. Pursuing the master’s in public health services will give me a degree certificate in the same career field and give me the wider knowledge to enhance my career. In the whole report, several things will be discussed such as the selection of period in which I am focusing on enhancing my leadership skills and preparing the personal development plan.

Being a leader, I get to know how to work as a team member and motivate them to achieve their goals and objectives in their personal and professional life. As a leader in this report, I learn several points which need to be focused on and selecting the best leadership development model and preparing a personal development plan for my future as a leader. I have determined some leadership development goals and the importance of taking the feedback from others including managers and colleagues. Also, I have examined that the goals achieve the criteria of SMART. SMART criteria goals including those goals must be specific, measurable, achievable, realistic, and ensure that achieve on time (Lanshina, et al., 2019).

Introduction

Working as a community pharmacist provides me several benefits in developing my skills in the healthcare sector. I have always been interesting to pursue my career in the healthcare sector which ensures that my skills are developed and my teachers and friends help me that how I can build my career in the same sector. There are several sectors in which I can develop my skills in the healthcare sector and enhance my performance. Working in the NGO will provide me with growth opportunities and will enhance my skills also, I will gain the experience letter of working as a pharmacist. A Master’s in Public health services is ensuring that my skills will be developed and widen my knowledge in the same sector. Public health services include the system of organizing all the activities that is focusing on prolonging life and also promoting health and maximizing efficiency. Our world health care system is also dominated by the provisioning of health care and also neglected public health (Vogel, et al., 2021).

Aim

The report is mainly focusing on what activities need to achieve in developing leadership qualities, and I am thinking to expand my services. Ensuring that using the policies and procedures of the organization I will try to best fit in the organization. It is not necessary that wherever I go for working and then I will handle a team. Firstly, I need to work on the immediate level, and then with my dedication and contribution, it will be possible that I got the manager post and ensure that working with my team members I have to work as a good leader. Working as a great leader will help me to analyze what are the issues that my team members are facing and solve their issues and guide them in choosing the best possible option. Also, I am emphasizing more on developing the best leader and I have prepared my development plan. Activities or objectives that I need to achieve are to develop my communication skills and enhance my listening skills as well as leadership skills. Leadership skills and listening skills both are essential for being a good leader because if a leader does not have the capabilities of working as a leader and managing the team then it is not possible to become a good leader(Freeman, et al., 2018).

Communication is important for the leader in the organization where I am focusing on ensuring that every team member who is working with me has the proper understanding of the objectives and strategies, they need to use for achieving those objectives. I am mainly focusing on becoming a great leader and using the right models to develop my thinking and skills. Having problem-solving skills is the major skill that I would like to develop in my journey. Leadership skills are important for managers to develop because leadership is the function of the management, and focuses on increasing maximizing efficiency (Freeman, et al., 2018).

Selection of Period

The selection period for the development as a leader will be required and it takes 2 years to develop and enhance my leadership skills in the organization, as well as become an independent person in my life. I have worked as a community pharmacist in India and I am currently handling the pharmacy in one of the hospitals, as well as currently pursuing my master’s in public health services. Also, I have plans that after pursuing my master’s, I will be working as a promotion health officer and gain experience by working in an NGO. Pursuing a master’s will help me to enhance my knowledge and gain experience and develop my communication as well as leadership skills(Lanshina, et al., 2019).

Also joining the NGO will provide me with growth opportunities and becoming a multi-tasking will also increase my personal development. NGO not only gives me growth opportunities but it increases my networks and building connections would help me become a good leader. Moreover, it will enhance my Curriculum Vitae and increase my employable skills and develop my leadership skills (Ziyadin, et al., 2018).

The essential requirement of being a leader is to improve the performance of all the team members who are working under me as well as understand their issues and make them understand what are their objectives, they need to achieve in their employment journey. Before becoming a good leader, I have to work under a leader who will provide me guidance and I can learn from them how they are managing their tasks and communicating with the people who are working under them(Ziyadin, et al., 2018).

Working under a great leader will not only provide me with growth opportunities, but it will also help me to learn how to conduct meetings with people. A great leader always brings the best abilities and motivates all of us to achieve a shared goal. When I was working as a community pharmacist in India, handling one whole hospital and supplying all the medicines in the hospital, I realized that having leadership qualities will also work for me. Also, I have realized that my leader under whom I was working was very organized and he was tracking the performance of all the employees he mainly ensures that focused on avoiding the delays(Cortellazzo, et al., 2019).

2 years was really fine for me to develop my leadership skills and maintain the quality of my work as well as my communication. My plan to work in an NGO will also help me in developing my skills.

I have realized that taking feedback from the staff members with whom we are working as well as our managers and ensuring that I will take the feedback as well as implement them. Also, I will ensure that all the staff members and my managers provide real feedback. This feedback helps me to identify the areas of improvement where I will be working in the organization. Taking feedback and providing feedback improve my job performance by enhancing my ability and acknowledging the results that I am getting from my colleagues and co-members. Effective feedback is a major contributor to developing leadership skills and reducing employee mistakes and also increase efficiency in the workplace (Cortellazzo, et al., 2019).

Leadership Development Model

The model that has been selected here for personal development is the Whitmore Grow Model.This model helps to set a goal that can be inspiring and challenging as well and the goal that needs to be achieved with the Whitmore Grow model provide flexibility. According to the Whitmore Grow Model, the leadership skills will be developed as there will be a coach who helps to select the best options out of all the possible opportunities. Also, the coach will not provide a straight direction, he will only provide mentoring and coaching in selecting the opportunity (Lacsamana, et al., 2018).

Another mode that we will be going to be discussed is Boyatzis Model is mainly focusing on intentional change, and the person is capable of taking charge of one’s learning. Five steps need to follow in the Boyatzis model of intentional change and the steps include such as discovering your ideal self, discovering your real self, creating the learning agenda, experimenting with and practicing new habits as well as getting support from the colleagues and supervisors(Lacsamana, et al., 2018).

Whitmore Grow Model will be the most suitable model for being a leader. As a leader, there will be several people who will be working under me, and I will guide them in taking decisions and provide the best solutions for issues they will be facing currently in the organization while working as a leader. Out of all the models, Whitmore Grow Model will be used for the improvement of performance, and being a leader in the organization, this model will be going to help.

Personal Development Plan as a leader

Activities to do	Time frame in which the objective will be developed	Contribution to development as a leader
Developing leadership skills	In 2 months	It will help to develop my leadership skills and contribute to being a leader.
Developing communication skills	In 2 months	Developing communication skills help me to enhance my performance as a leader, and increase my confidence level as well (Siddique, 2019).
Developing self-awareness	In 1 month	Self-awareness will also be increased and it is a major contribution to being a leader(Moldoveanu, et al, 2019).
Master in public health services	In 2 years	Completing my master’s in public health services will help me to increase my knowledge of public health services, and provide my wider knowledge in different areas of the world.
Work in NGO	3 months	Working in NGO will give me certification of working as an officer in the NGO (Moldoveanu, et al, 2019).
Working as a health promotion officer	3 months	Health promotion officer will enhance my leadership skills in the organization, and increase my knowledge of being a health promotion officer and I get to know about the health services of the organization(Siddique, 2019).

Leadership Development Goals

1. There are several leadership developments goals that I want to achieve in my life such as enhancing my leadership skills and influencing the staff members working under me to achieve my objectives. It will provide me with a clear purpose for the development, and I will also focus on encouraging teamwork among my team members and ensuring that they achieve their objectives. I also ensure that I provide clear information and before that, I make sure that I have clear information that how all the objectives will be achieved and what are the policies and procedures of the organization(Brue, et al., 2018).
2. the Second goal is to develop cultural sensitivity and increase the diversity in the organization. I make sure that diversity will be maintained in the organization and employees from the diverse background will be hired. Diversity is the primary factor in leadership, and the global leaders who are working effectively also ensure that diversity will be valued in the workplace (Brue, et al., 2018).
3. Also, my leadership development goal is to bring innovation and creativity to the workplace, and I am also ensuring that innovation and creativity theories will also be explained and discussed with the staff members with whom I am working in the organization. Moreover, I will use the participative leadership style in which I would take opinions from my working members and ensure that their opinions will be implemented in the organization. The participative leadership style has its benefits of implementation in the organization and the leader must ensure that their opinions are taken into consideration credits will also be given to the employees whose opinions are relevant to the situation and easy to implement in the organization. It leads to an increase the morale and support will be given to the employees.
4. Another development goal to become a good leader is to become a resilient person and have the leadership skills, and focus on cultivating the relationships. Becoming an active listener is one of the leadership development goals and offering constructive feedback, and being adaptable to change and growth. Also, I ensure that my performance will be efficient and I maximize my productivity, and ensure that my team members are happy with me. I also try to focus on building dynamic teams and providing a mentorship program to my staff members and subordinates who are working under me.
5. Leadership development training programs provide the several benefits and it will increase the employee retention, so I make sure that I achieve the goal of providing the leadership training programs to my students, and promote better decision-making, and build the better teams, also the future leaders will be made in the company who will also give the right guidance to their subordinates. Moreover, I ensure that a positive working atmosphere will be maintained in the organization so that all employees will stay positive the organization(Asgari, et al., 2020).
6. Another goal is to develop a safe environment and healthy workplace so that all the colleagues and staff members will be working safely in the organization. Being a mentor and a team leader, I will ensure that I have the responsibility that all staff members are working in a safe environment and they do not get any harm in the organization. Also, the safer the environment is the more productive work will be. Productive employees are considered an asset of the organization, so the right and safe working conditions will be given to them. The workplace also promotes the wellness of employees (Asgari, et al., 2020).

Conclusion

In the end, it has been concluded that being a leader provides several growth opportunities at the workplace and ensures that my skills will be developed. And adopting a good leadership style and using the right leadership development model will be useful. With a good leader, the right vision will be developed and it will motivate all the people to make it a reality. Connecting with all the team members and also encouraging personal as well as professional growthcontributes mainly to leadership development. Keeping a positive attitude is also essential in the organization for being a good leader.

The personal development plan will be prepared for the future as a leader where I have to list down all the activities that in how many months, I will develop my communication and leadership skills. Several skills I have to think to develop are working in the NGO and pursuing my master’s in public health services.          Using the right leadership development model will be focusing on providing mentoring and coaching to staff members and increasing their performance as well as increasing their productivity. My overall aim is to ensure that my development gives a positive impression on my colleagues and give a great contribution to being a leader.

 

 

References

Asgari, A., Mezginejad, S., &Taherpour, F. (2020). The role of leadership styles in organizational citizenship behavior through the mediation of perceived organizational support and job satisfaction. Innovar, 30(75), 87-98.https://sci-hub.wf/10.15446/innovar.v30n75.83259

Brue, K. L., & Brue, S. A. (2018). Leadership Role Identity Construction in Women’s Leadership Development Programs. Journal of Leadership Education, 17(1).https://journalofleadershiped.org/wp-content/uploads/2019/02/17_1_brue.pdf

Cortellazzo, L., Bruni, E., & Zampieri, R. (2019). The role of leadership in a digitalized world: A review. Frontiers in psychology, 1938.https://sci-hub.wf/10.3389/fpsyg.2019.01938

Freeman, A. M., Nelson, R., & Sinha, S. S. (2018). The essential role of leadership development. Journal of the American College of Cardiology, 72(18), 2272-2275.https://www.jacc.org/doi/epdf/10.1016/j.jacc.2018.09.029

Lacsamana, R. M., Portugal, L., & Delos Reyes, E. F. (2018). Learning Needs Assessment of Non-Teaching Personnel as Input to Human Resource Development Plan. Asia Pacific Journal of Education, 5(3).https://research.lpubatangas.edu.ph/wp-content/uploads/2019/01/APJEAS-2018.5.3.04.pdf

Lanshina, T., Barinova, V., Loginova, A., Lavrovsky, E., &Ponedelnik, I. (2019). Localizing and achieving the Sustainable Development Goals at the national level: Cases of leadership. International Organisations Research Journal, 14(1), 207-224.https://iorj.hse.ru/data/2019/05/22/1508327901/T.%20Lanshina,%20V.%20Barinova,%20A.%20Loginova,%20E.%20Lavrovsky,%20I.%20Ponedelnik.pdf

Moldoveanu, M., &Narayandas, D. (2019). The future of leadership development. Harvard business review, 97(2), 40-48.https://media1-production.mightynetworks.com/asset/4825190/HBR_Future_of_Leadership_Development.pdf

Siddique, M., & Nawaz, A. (2019). Effects of participative decision making on leadership styles: a student survey at Gomal University, Pakistan. International Transaction Journal of Engineering, Management, & Applied Sciences & Technologies, 10(11), 1-8.https://www.researchgate.net/profile/Allah-Nawaz-2/publication/336276017_EFFECTS_OF_PARTICIPATIVE_DECISION_MAKING_ON_LEADERSHIP_STYLES_A_STUDENT_SURVEY_AT_GOMAL_UNIVERSITY_PAKISTAN/links/5d98783ca6fdccfd0e784f2a/EFFECTS-OF-PARTICIPATIVE-DECISION-MAKING-ON-LEADERSHIP-STYLES-A-STUDENT-SURVEY-AT-GOMAL-UNIVERSITY-PAKISTAN.pdf

Vogel, B., Reichard, R. J., Batistič, S., & Černe, M. (2021). A bibliometric review of the leadership development field: How we got here, where we are, and where we are headed. The Leadership Quarterly, 32(5), 101381.https://sci-hub.wf/10.1016/j.leaqua.2020.101381

Ziyadin, S., Shash, N., Kenzhebekova, D., Yessenova, G., &Tlemissov, U. (2018). Data on the role of leadership in developing expertise in teaching in developing country. Data in brief, 18, 1127-1133.https://sci-hub.wf/10.1016/j.dib.2018.03.137

 

SITHKOP004 Develop menus for Special Dietary Requirements 

 

Table of Contents

Assessment 1. 3

Assessment 2. 9

Assessment 3. 11

Assessment 4. 19

References. 34

 

 

Assessment 1

1. Hindu

Menu 1
Dietary requirement	Hindu
1. Breakfast	Vegetarian sausage rolls
2. Lunch	Chickpea Curry
3. Dinner	Suji Da Halwa

2. Kosher

Menu 2
Dietary requirement	Kosher
1. Breakfast	Pico de gallo
2. Lunch	California Melt
3. Dinner	Stuffed Peppers

 

3. Coeliac

Menu 3
Dietary requirement	Coeliac
1. Breakfast	Summer Corn Salad
2. Lunch	Roasted Garlic Cauliflower
3. Dinner	Balsamic Chicken Breasts (Warren, 2014).

4. Low carb and/or Low calorie and/or low fat (for weight issues)

Menu 4
Dietary requirement	Low carb and/or Low calorie and/or low fat
1. Breakfast	Pineapple Delight
2. Lunch	Roasted Brussels Sprouts
3. Dinner	Grilled Pineapple Slices

5. Modified texture

Menu 5
Dietary requirement	Modified texture
1. Breakfast	Hummus
2. Lunch	Panna Cotta
3. Dinner	Sweet Potato Wedges

6. Diabetic

Menu 6
Dietary requirement	Diabetic
1. Breakfast	Black bean rice
2. Lunch	Sesame Chicken lollipop
3. Dinner	Brown Sugar Meatloaf

Cyclic menu for Hindu

Dietary requirement

Hindu

Monday Tuesday Wednesday Thursday Friday 1. Breakfast Fruit, yogurt, & granola parfaits Sausage & veggie skillet Strawberry banana smoothie Whole grain waffles or pancakes Blueberry banana zucchini bread 2. Lunch Homemade mac ‘n cheese with ham Turkey, avocado, &tomato wrap Ham & cheese panini Red kidney beans or rajma Pasta salad 3. Dinner Brown rice with vegetable, and shrimp stir fry Garlic potatoes & glazed carrots Malabari prawn curry Baked salmon with quinoa & steamed broccoli Homemade chili with whole wheat buns

 

 

Report

Introduction

This report contains culinary characteristics, specific ingredients and basic overview for kosher, hindu, diabetic, and low fat diet.

Evidence of research

Research the culinary characteristics

Kosher– It defines the drink and food that has to be taken as per the Jewish religious dietary law. It could be separated into 3 categories that are dairy, pareve, and meat.

The eggs, flesh, organs, and milk of the forbidden animals might not be taken.

Specific parts of allowed animals might not be consumed.

The products of grape that are prepared by non-Jews should not be consumed (Dewan, 2017).

Hindu– In the Hindu diet no poultry, fish or meat, no eggs but the products of milk are permitted.

Culinary characteristics- the significance is provided to sattvic, rajasic, or Tamasic foods. The body stimulate by rajasic.

Specific ingredients- Some foods and drinks are forbidden in this religion like meats, garlic and onion, mushroom, asafoetida, and alcohol.

Diabetic– It is a disease in that the person had high blood glucose as of production of insulin is not adequate.

Culinary characteristics- choose food variety, eat healthy, select sugar substitute and select calorie.

Specific ingredients- recommended food is healthy fish, fats, rick foods and healthy carbohydrate (Holt et al., 2017).

Low fat diet– It excludes all the ingredients that are fatty. It assists to decrease weight and assist to control healthy weight that would decrease the heart disease risk.

Culinary characteristics- always select ingredients that have low calories.

Specific ingredients- ingredients to ignore are egg yolks, fatty meats, potato chips, and many more. Ingredients that utilized fruits and vegetables, whole grains, canola or olive oil.

Conclusion

In this report it had been concluded that all the menu’s culinary characteristics, specific ingredients and their basic overview had been contained.

 

Assessment 2

Part 1

Customer Feedback Form

We will understand you taking the time to finish the subsequent feedback form.

Food

Food	Needs improvement	Average	Good	Excellent
Portion size			ü
Flavour			ü
Presentation				ü
Money value			ü
Freshness			ü
Service
Menu explanation		ü
Serving time		ü
Professional			ü
Friendly			ü
Venue
Staff presentation			ü
Atmosphere			ü
Cleanliness			ü

Part 2 feedback from manager

Courtesy of staff	Poor (1)	Fair (2)	Good (3)	Excellent (4)	N/A
Courtesy of staff			ü
Service accuracy				ü
Setup efficiency			ü
Food quality				ü
Food quantity			ü
Food delivery timeline			ü
Ease of scheduling			ü
Entire quality of catering services for this event		ü

 

Assessment 3

Coeliac Guest:

Course	Name	Ingredients	Cooking Method
Entrée1	Asparagus soup cream	Chicken broth, seasoning, Asparagus, cream	Cooked with asparagus, seasoning, and onion by mixing cream and broth.
Entrée2	Caesar salad	Lemon juice, black pepper, Anchovy fillets, parmesan, mayonnaise, olive oil.	Anchovy fillets tossed in lettuce by mayonnaise seasoning sprinkles by parmesan.
Main1	Duck Confit With Pommes Boulangere	Duck legs marinated by black pepper, salt, thyme in melt fat of duck.	Cooked at 100 degree for 4 hours in oven
Main2	Porterhouse Steak With Hollandaise	Red wine vinegar, cayenne, seasoning with black pepper, Porterhouse steaks	Cooked in medium heat

 

Dessert

Chocolate mousse

Cream, melted chocolates, egg yolk, vanilla

Making by sugar, cream, yolks on medium heat by mixing melt chocolates.

Fructose Guest:

Course	Name	Ingredients	Cooking Method
Entrée1	Fish N’ Chips	2 cooked chips, Beer battered chips, tartar sauce	Serve garden salad, deep fried
Entrée2	Crumbed Lamb Cutlets With Parisian Mash	Potatoes would be replace by cream, mushroom, fried crumbed	It should be completed in oven.
Main1	Duck Confit by pommes boulangere	Duck legs marinated by black pepper, salt, theme in melt fat of duck.	It will be cooked in oven for 4 hours at 100 degree.
Main2	Porterhouse steak by hollandaise	Porterhouse steaks, cayenne, red wine vinegar, seasoning by black pepper	Marinated by pepper and salt and cooked in medium heat
Dessert	Rice pudding	Milk and rice by cardamom	Baking in the oven

 

Vegan Guest:

Course	Name	Ingredients	Cooking Method
Entrée1	Caesar salad	Egg yolks, lemon juice, mayonnaise, black pepper, olive oil and anchovy fillets (Dwivedi, 2018).	It should be serve in bowl
Entrée2	Cream of Asparagus soup	chicken broth, seasoning, Asparagus, cream	Cooked by onion, seasoning, and Asparagus by adding cream and broth
Main1	Grilled tofu with garden salad	garden salad, Tofu, mushrooms	Grill and marinate the tofu and serve by summer salad.

 

Main2	Gnocchi Quattro Formaggio	No Cream, Olive oil only, potatoes, nutmeg	Potatoes dough cooked in simmering salted water
Dessert	Fruit salad	Fruit salad	Cut salad and serve in the boil

 

Hypertension (High blood pressure) Guest:

 

Course	Name	Ingredients	Cooking Method
Entrée1	Cream of Asparagus soup	chicken broth, seasoning, Asparagus, cream	Cooked by onion, seasoning, and Asparagus by adding cream and broth
Entrée2	Caesar salad	Egg yolks, lemon juice, mayonnaise, black pepper, olive oil and anchovy fillets	It should be serve in bowl
Main1	Crumbed Lamb Cutlets With Parisian Mash	Potatoes would be replace by cream, mushrrom, fired crumbed	It should be completed in oven.
Main2	Gnocchi Quattro Formaggio	No Cream, Olive oil only, potatoes, nutmeg	Potatoes dough cooked in simmering salted water
Dessert	Lemon art	Vanilla extract, flour, eggs, lemon zest, sugar	Dough from ingredients that are baked at the temperature of 200 degree Celsius.

 

Assessment 4

Question 1

A Vegan refers to does not eat meat, dairy products, eggs, or any slight product consequential from any animal. It is a severe veggie nutriment who does not eat any non-vegetarian sustenance.

Question 2

The Difference Between Vegan and Vegetarian is that vegan food eliminates all the essence and mammal’s products such as fish, seafood, eggs, and rooster. And vegetarian nourishment eliminates meat, fish, and seafood.

Thus, there are few dissimilarities between them.

Question 3

Kosher food refers to designate the nourishment that observes the stringent dietary ideals of the out-of-date Jewish law. It is a kind of nutriment or beverage that Jewish dietary laws permit an individual to Consume (Al‐Mazeedi, et al.,2013).

Question 4

The two types of Contemporary diets are:

1. The Vegan diet – This comprises only plants such as vegetables, modicum, fruits, nuts, and many nutrients that are completed from the plants. It is an overall vegetarian diet.
2. The paleo diet – It is naturally counting the thin meats, fish, fruits, vegetables, and spores’ diet that in the previous might be attained by pursuing and congregation.

Question 5

The halal refers to the Arabic language word denotation legalized or acceptable. The tenure halal might be used for the nourishments which are measured to the legitimate.

Question 6

Hinduism is the foremost conviction that underlines dharma with its consequential procedural and the communal Compliances and frequently supernatural inspection and frugal performs.

Hinduism’s impact on the Hindu diet is that they inspire the existence of veggies and evade the consumption of any physical, meat, or the skin.

Question 7

The five types of major food groups such as Smidgens, Fruits, Protein Foods, Dairy products, and the vegetables.

These foods in this assembly are outstanding foundations of calcium, which is important for durable and vigorous nourishments.

Question 8

The food variability is good for the health as they deliver an assortment of the dissimilar nutrients to the build, it encourages the good or the decent well-being, and it can support to diminish the hazard of the ailments as glowing as, possession the food fascinating with the changed essences and the consistencies.

Question 9

The carbohydrates refer to the sweetie fragments. Laterally with the body fat and proteins, the starches are the foremost nutrients that originate in the beverages and nourishments. It is a carbon-based composite that happens in the breathing materials or the nourishment that can be fragmented miserable into the vigour by the individuals or the creatures (Rao, et al.,2019).

Question 10

The low carbohydrate diet has absorbed the proteins and approximately non-stiff vegetables. They can support the fuel to your intelligence, emotional strengths, kidneys, and the fundamental or central nervous structure.

Question 11

1. Saturated fats – It refers to the kind of nutritional fat. It is frequently a category of unnatural body fat, sideways with the trans-fat. It comprises Palm, Butter, Coconut Oils, cheese, and an inflamed core.
2. Mono-Unsaturated fats – It refers to the basic fat particles that consume one unsaturated carbon pledge in the particle. It is also known as the Double bond. It is originating in Peanut, Sunflower, and olive oil, and is furthermost nutty.
3. Poly-Unsaturated fats – It is a kind of dietetic fat. They have initiated the plant and mammals’ nourishments, such as vegetable oils, some nuts, and germs.

Question 12

The trans-fatty acids are mass-produced body fat that is formed through the procedure known as hydrogenation, which is expected at alleviating poly-unsaturated lubricants to avoid them from becoming reeking.

The distress of the well-being as they central to growth the blood serum fat stages and the complex hazard of coronary heart illness.

Question 13

The two categories of polyunsaturated fats are:

1. Omega-3 fatty acids – The fatty fish is principally annoying in it. It is originating in nourishments from plants such as soybean oil, walnuts, and canola oil.
2. Omega-6 fatty acids – The plant-based greases completed from flax and grape spores are the foundations of the Omega-6. It originated in Melted vegetables such as safflower oil, and Corn oil.

Question 14

The Benefits of Omega-3 fats such as:

1. It might be supported to controller lupus.
2. It can support avoiding heart sickness and knock.
3. It might be playing the defensive characters in cancer or the tumor.
4. It also can advance the appreciation eye is well-being.
5. It can compete with nervousness and hopelessness.
6. It can recover the hazard influences for several illnesses (Bloch, et al.,2012).

Question 15

The animal products such as chicken, meat, fish, eggs, and high overweight dairy products are the creature’s products that are institute in the cholesterol or the fat.

Question 16

The Dietary fiber is finished active of the incomprehensible portions or complexes of the plants, the foremost character is that to retain the intestinal organization develops strong.

They primarily originated in the vegetables, entire smidgens, and berries.

Question 17

1. The Irritable bowel condition.
2. The obesity and overweight.
3. The intestine cancer and heart sickness.
4. The impairment is due to the absence of fiber.

Question 18

The soluble fiber liquefies in the aquatic to procedure a gel-like substance. It is initiated in the pea plant, barleys, orchard apple tree, beans, and carrots or barleycorn.

Question 19

The fruits and vegetables are significant as they equally are the good or respectable foundation of the crystals and vitamins, with vitamin C, Folacin, and potassium.

Question 20

The Legumes have comprised the antioxidants that can support the avoid cubicle injury and competition illness and elderly. The Benefits of the legumes as they are annoying in plant protein, calcium, phosphorus, and Spelter.

Examples are Meat beans, avocado pears, and obscure beans.

Question 21

The antioxidants are the constituent or the biochemical complexes that defends the cubicles from the impairment produced by permitted extremists, that might be performing a character in the heart sickness, cancer or tumor, and the other disease (Hudson, et al.,2012).

Question 22

The good sources of the antioxidants such as:

1. Blueberry bush
2. Goji berries
3. Raspberries
4. Globe artichoke
5. Strawberries
6. Dark chocolate
7. Sweet potatoes
8. Beetroot

Question 23

The heated or the cooked vegetables, entire smidgen, protein nourishments, and Uncooked nutriment can support accomplish and control diabetes.

Question 24

The diet has food additives to preserve or recover its protection, brightness, entrance, and consistency. It needs to be patterned for probable or destructive belongings on the humanoid well-being previously they can be used.

Question 25

The common functions of food additives are:

1. It can deliver the paint and increase the flavor essence.
2. It is supporting to preserve the excellence and reliability of the food.
3. It recovers or reservation the nutrient worth in nourishments.
4. It supports continuing the healthfulness of nourishments.
5. It springs a smooth or dependable consistency to the nourishment.
6. Its regulator the acid-base equilibrium of the nourishments (Lampila, et al.,2013).

Question 26

The food and Drug Administration has the recurrent omission for the nutrition flavors and controls the usage of nourishment additives.

Question 27

To recognize the food seasonings in the goods or the products that might be enumerated in the declaration of the constituents on the equal.

Question 28

What is the main ingredient?	The Pork is the main ingredient.
Those additives are in this product?	The soy sauce, flavors, Capsicum, Sugar, the green beans are added to the pork.

 

Question 29

The symptoms of the food intolerance such as:

1. Dilating
2. Skin eruptions
3. Looseness
4. Stomach pain
5. Annoyances
6. Anxiety and Burning.

Question 30

The symptoms of a food allergy such as:

1. Faintness, or collapsing.
2. inflammation of the mouth and even the whole body.
3. Sickness, Nausea, and Abdominal Pain.
4. Longing in the mouth.
5. Nasal bottleneck and distress conscious.
6. Dizziness or lightheadedness (Shakoor, et al.,2016).

Question 31

Anaphylaxis is an unadorned and capability of life-dangerous response to a gun trigger such as an antipathy or an allergy.

The symptoms are Nausea, feeble pulsation, and stomach pain or several extras.

Question 32

The most common causes of the food allergy such:

1. Cow’s milk
2. Sesame spores
3. Mustard greens
4. trifles
5. Crawfishes and mollusks
6. Fly-fish
7. Milk.

Question 33

Examples of drug interactions with beverages and food such as:

1. Antibiotics and dairy foodstuffs.
2. calcium frequency blockers and Citrus paradisi.
3. Vitamin K and warfarin.
4. Whiskey and acetaminophen.

Question 34

The coking vegetables are the disruptions miserable the plant’s cell walls, discharging extra of the nutrients destined to those cubicles. The prepared vegetables are providing extra antioxidants. The Temperature moderate’s the vitamins and the phytonutrients in the vegetables and the berries.

Question 35

1. The steaming method is the better way to retain the cooking period, quantity, and infection of the melted to the smallest when making food the vegetables. Steaming the veggies that are main to the minimum forfeiture of nutrients in maximum veggies.
2. The grilling method is the better way than comprises fewer overweight vegetables. It is to be improved than frying as it saves calories of the nourishment downcast.

Question 36

To meet the patient’s dietary requirements, the following steps are:

1. Drink water on an everyday basis.
2. The sufficient kilojoules for the vigor, with starches.
3. An extensive diversity of nourishing foods.
4. A satisfactory protein for cubicle conservation and reparation.
5. An indispensable blubbery acid from nutriments such as oily fly-fish, and avocado.

Question 37

The methods that can gather responses and recover the performance such as:

1. Continuously permit evaluation on the website.
2. Endlessly talk to the consumers face-to-face.
3. Direct email them to enquire for recommendations and the assessment.

Question 38

When preparing the menus, the five factors are:

1. Convenience of the appropriate nourishment.
2. To make the variability of the nutrients.
3. The time obtainability to making food.
4. The different or specific instances.
5. Necessity of the economic possessions.

Question 39

The National food standard is established on the conditions that nutrition might happen, if it is to be appropriate for humanoid feastings, such as arrangement, attendance, and determined infectious content (Julia, et al.,2014)

Question 40

The client is demanded gluten-free meals as their comfort and consuming an ignitor sensation. It is indispensable food for the management of the indications of celiac illness, symbols, and the other medicinal environments accompanying gluten.

Question 41

The adjustments that make to a procedure to variety it is gluten-free such as:

1. Firstly, Substitution for the sprinkle.
2. Exclusion of the sprinkle.
3. Formation of the gluten-free sprinkle combination.
4. Then deliberate the arrowroot precipitate.
5. In last, experimentation with the constituents.

Question 42

Guideline 1 – The Children and youngsters must be bothering adequate nourishing nourishment to produce and mature customarily. They must be materially energetic all day and their development would be checked frequently.

2. Older individuals must be annoyed with nourishing diets and retain actually or physically energetic to support the preserve strength or influence strength and a strong weightiness.

Guideline 2 – 1. The Sufficiently of vegetables, including changed the categories and standards, and beans or the pulses.

2. The Slender essences and rooster, fish, tofu, eggs, nutty and spores, and beans.
3. Milk, yogurt, cheese flower, and their substitutes, generally condensed the overweight or fat.

Guideline 3 – 1. It Exchange tall overweight nourishments which comprise principally soaked fats such as grease, cream, cookery butter, coconut, and honor oil with nutrients which encompass principally polyunsaturated and monounsaturated body fat such as oils, feasts.

2. Low-slung overweight foods are not appropriate for kids below the stage of 2 or 3 years.
3. Ensure that do not enhance extra salt to the diet in cooking or at the counter.

Question 43

Food Allergy	The food allergy is a protected system response that happens quickly afterward the consumption a convinced of a food. Uniform a small quantity of the antipathy producing nourishment can induction symbols and indications such as gastrointestinal difficulties, and distended airlines.
Food Intolerance	A food Tolerance is trouble processing convinced nourishments and consuming a disagreeable corporeal response to them. It reasons the suggestions such as stomach pain and swelling that generally happens after consumption of the nutriment, after a few times
Drug-food Interaction	It is happening when your nourishment and medication affect or restrict one another. It can transpire with both preparation and finished security remedies (Vranckx, et al.,2018).

Question 44

The legal consequences of the weakening discourse on the special food requirements are:

1. The nutriment Compassion.
2. The hypersensitive Responses.
3. The fanaticism responses.
4. An Anaphylaxis.

Question 45

1. It refers to the valuable instrument for assessing the excellence and productivity of fish, meat, and rooster.
2. It refers to the accepted or recognized occurrence or an illustration of the superiority or the measurement against others that are restrained, associated, and mediated.
3. It refers to the procedure of precise willpower of the number of uncooked materials desirables to produce the convinced quantity of concluding administered creation.

Question 46

The Different types of customer groups are:

1. Protection services.
2. The Well-being care.
3. The Wounded or unkind.
4. The youngsters.
5. A Sportsperson.

Question 47

To perform the yield test on the vegetables, the concluding heaviness of the goods or products later it is prepared down is associated with the preliminary heaviness of the nutrition formerly the cooking.

Question 48

A cyclical menu refers to the sequence of menus that is recurrent and finished with an exact history of the time.

An example of the cyclical menu such as to attend the vegetal grouse soup on the Monday, Fish lumps on Tuesday, and the Rice and Chicken on Wednesday.

Question 49

Yield percentage = Prepared weight ÷ Original weight × 100

= 3.500 kg ÷ 5.000 kg × 100

= 70%

Question 50

The Macro Nutrients discusses the nutrients that form body desires the greater quantities, protein, specifically starches, and the Overweight.

The Micronutrients mentions to the nutrients that build the body’s desires in the slighter quantities, which are generally mentioned as the reserves, and vitamins.

Question 52

Celiac disease is an insusceptible response to the consumption of gluten, a protein that originates in the straw, and rye whiskey. The sauces and bunches, cereals, and dough types of nutrition they not bother.

Question 53

Some alternatives that can be used to replace the sugar in recipes such as:

1. The berry Distillates.
2. A century plant sauce.
3. The coconut sugar.
4. The maple molasses.
5. Several more syrup.

Question 54

We have suggested them to the potatoes that are used in the restaurant, prepare them accurately, and cooked them perfectly. Then the value of the restaurant will be increased or also high.

Question 55

The Importance of good nutrition as it can support to uphold the strong heaviness. It decreases the hazard of approximate illness such as heart illness, knocks, tumors or cancers, and osteoporosis.

A strong diet improves the decent fat and reduction in the unnatural triglycerides.

Question 56

1. Dysphagia is a struggle accepting that captivating extra period of exertion to transfer the nutrition or the melted from your entrance to the abdominal.
2. It refers to the consistency of improved food that individuals use occasionally, if they consume exertion consumption the compacted nourishments.
3. It mentions any nourishments that can be mixed, pounded, severed, and pounded using the kitchenette instrument such as a bread knife, a pounder, a food processor, and a mixer (Zeng, et al.,2016).
4. It refers to the Insipid food, that is finished active of the nourishments that are informal to condensation. It is generally easy-going inconsistency and low-slung in strength.
5. It is a medicinal nutritional modification that condenses the reliability of solutions in the direction to avoid unpleasantness.

References

Al‐Mazeedi, H. M., Regenstein, J. M., & Riaz, M. N. (2013). The issue of undeclared ingredients in halal and kosher food production: A focus on processing aids. Comprehensive Reviews in Food Science and Food Safety, 12(2), 228-233.

Bloch, M. H., & Hannestad, J. (2012). Omega-3 fatty acids for the treatment of depression: systematic review and meta-analysis. Molecular psychiatry, 17(12), 1272-1282.

Dewan, M. (2017). My vegetarian experience: An autoethnographic approach. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 6(1), 15-32.

Dwivedi, B. K. (2018). Low calorie and special dietary foods. CRC Press.

Holt, R. I., Cockram, C., Flyvbjerg, A., & Goldstein, B. J. (Eds.). (2017). Textbook of diabetes. John Wiley & Sons.

Hudson, B. J. (2012). Food antioxidants. Springer Science & Business Media.

Julia, C., Touvier, M., Méjean, C., Ducrot, P., Péneau, S., Hercberg, S., & Kesse-Guyot, E. (2014). Development and validation of an individual dietary index based on the British Food Standard Agency nutrient profiling system in a French context. The Journal of nutrition, 144(12), 2009-2017.

Lampila, L. E. (2013). Applications and functions of food‐grade phosphates. Annals of the New York academy of sciences, 1301(1), 37-44.

Rao, V. R., Qasba, P. K., Balaji, P. V., & Chandrasekaran, R. (2019). Conformation of carbohydrates. CRC Press.

Shakoor, Z., Al Faifi, A., Al Amro, B., Al Tawil, L. N., & Al Ohaly, R. Y. (2016). Prevalence of IgG-mediated food intolerance among patients with allergic symptoms. Annals of Saudi medicine, 36(6), 386-390.

Vranckx, P., Valgimigli, M., & Heidbuchel, H. (2018). The Significance of drug—Drug and drug—Food interactions of oral anticoagulation. Arrhythmia & electrophysiology review, 7(1), 55.

Warren, B. (2014). Living a Real Life with Real Food: How to Get Healthy, Lose Weight, and Stay Energized? the Kosher Way. Skyhorse Publishing, Inc.

Zeng, J., Chen, W., Wang, Q., & Wang, G. (2016). Improving inner quality in continuous casting rectangular billets: comparison between mechanical soft reduction and final electromagnetic stirring. Transactions of the Indian Institute of Metals, 69(8), 1623-1632.

 

 

 

 

Unit 12: Organizational Behavior

Table of Contents

Section 1. 3

Case study. 3

Section 2. 7

Report 7

References. 10

 

 

 

Section 1

Case study

Tesco is a company which is situated in the United Kingdom. This organization provides services related to the supermarket. As this company is famous for the shop and the groceries. Tesco has various types of services available in the market. They provide online grocery stores and the cupboard also, recipes. Tesco is the company that has the available items such as for cooking and even they are providing the recipes for cooking the dish. Also, the gifts and the toys related to small children make them busier (Gravina, et al., 2018).

The culture of the Tesco organization is to provide them better amount of the services to the customers. Also, their motive is to work the large and the expand their business in the market. Tesco is an organization that has the Groceries, clothing, Clubcard, bank, and recipes or more services they produce in the one organization. This is the reason Tesco is famous for providing various types of services in one organization (Gravina, et al., 2018).

This is the reason this company has a strong base on the political basis as they have the various types of services available in this organization. this is the reason this company has a strong base in the category of politics. Tesco is an organization they have that aims to provide everything from their company to get a better result. This is the reason Tesco has a large variety and the services available in the market as they are expanding their business. As they are providing the things and the products from the different sectors in one company as they have the working level on the large scale. This is their thing to expand the company’s business in the market (Griffin, et al., 2016).

Tesco has the power to do the work on a large scale of versatility to make sure to get the better details in the development policy of the organization. Tesco is a company that has the responsibility to work in the different sectors of the market (Griffin, et al., 2016). This is an organization that is known as the public limited company and this is an organization was founded in the year 1919 by Jack Cohen as they wants to group of markets and stalls in London. This organization has branches in five other countries across Europe, as they are leading for their groceries services in the market. Tesco as an organization wants to expand its business and this company is situated in the market for more than 103 years as they have the experience to do work in the industries and get better results (Kanfer, 2016).

This is the way they are motivating their clients to shop from their company as these are the aspects that provide a message in the organization. this company is helping the clients to save their time as they are having everything materials and the products related to the household in one place (Monte, 2021).

They have the behavioral motivational theory to apply in the organization as they want to attract the people to their company services. They have the techniques to produce the products in the market sectors on a different level. This is the reason this company has to focus on the market development and the marketing strategies of the organization to get better and more innovative results in return from the market. They want to evaluate the market in a new way as they have to produce and sell the goods online. They are changing the marketing policy and the way of the shopping as people are getting the groceries and the cooking recipes at the same place this is the new way of marketing to save the time the people (Rosnizam, et al., 2020).

There are various types of organizations that are present in the market related to deliveries of groceries on an online basis. But as this company is situated in the united kingdom they have to understand the culture of this country. Also, they have to understand the nature of the people of the UK to get positive feedback in return. This has been very clear that the working nature, culture, people’s taste, policy, and the environmental factors of the UK country are different from the other countries. This is the reason they have to make the availability of these resources and the books of the recipes that are famous in the UK and which is a match the taste of the people of the UK (Rosnizam, et al., 2020).

Tesco is an organization is focusing on providing different and various types of services at the same time. This is the reason this company is known as a multi-purpose organization and as an online groceries store. They are producing the various types of the products and the other facilities. The motive of this organization is to provide the things related to the living products and the other facilities that they are providing the customer. The materials which are related to cooking and household products are known as the basic need of the people in the society. These are the motivational theories as they want to reach their customers as they are providing the customer services and home deliveries to reach to their customers. This is the main reason the company wants to produce more and more products in the market.

Tesco as an organization wants to focus on its motivational techniques and this is the reason they have introduced the various types of techniques and the working policy in the company. as they want to expand their business in the cooperative sectors. Tesco has the policy to deliver the products within a week as they have to deliver the products as they have the RAW meat, vegetables, and eggs. These all are the products which it needs to reach before the time as they have to make sure to get to deliver the products before they got expired. This is the main reason this organization does the deliveries before the expiration date of the products this will helps the company to get positive feedback from the customers. As this is mentioned in the organization’s policy to deliver the products in the fresh quality because people and the clients of the company will love to have the fresh products in return from the company (Reilly, 2015)

Tesco’s organizational goal is to evaluate the online groceries store as they want to reach every single customer of their company. the people who live far away from the organization and they are unable to reach to store and this is the better option for the company’s development. There are some people and the clients of the company that do not have that much time to buy the household products, vegetables, and the other products that are used in cooking and making dishes. This is the main reason the company has to make sure to provide the services and delivers their goods and the materials before they expire and they lose their freshness in them (Sparks, 2015).

Based on the theories and the techniques of the company as they want to influence the behaviors of the company and the organization’s development this is the main thing that helps the company to reach and achieve its goals. Tesco wants to produce the goods and the service at the best level to full fill the customer needs and their service on time as they want to expand their business organization and their work on the international level (Sivarajah, et al., 2017).

Tesco as an organization wants to produce the deliveries of the vegetables, cooking types of equipment, products, and the materials that are related to the household. They have the conclusion to reach the level of the customer satisfaction and also to get better deliveries of the goods and the products before the time as they promise to their clients. This is the best policy as they want to deliver the goods and the products to the members of the organization (Sivarajah, et al., 2017).

The main motive of this company is to get positive feedback from the customers to deliver their best amount of the products. This is the best thing as they want to reach the level of customer satisfaction level. As they want to improve the performance of the company staff members to provide them fast delivers and the better management they need for the production and productivity. Tesco company has the tie-up to do the production of the goods and the materials that are the product which is related to the household products and the other materials of the company. this is the reason they need to make the connection with the vendors and the shop to produce the goods and the products on time for the company (Chowdhury, 2016).

Tesco organization provides the better quality and the service on time this will help the company to get better deliveries to help the company expand their business. This is the best process they want to reach the level of the development of the organization and they need to produce and do the production of the goods and the services with the help of the online services. Also, improve the staff quality.

 

 

Section 2

Report

Introduction

Tesco as an organization wants to expand its business and this company is situated in the market for more than 103 years as they have the experience to do work in the industries and get a better results. This is an organization that is known as the public limited company and this is an organization was founded in the year 1919 by Jack Cohen as they wants to group of markets and stalls in London. This organization has branches in five other countries across Europe, as they are leading for their groceries services in the market.this company has branches in the five different countries of the organization and they also, have the production and motive of deliveries of the products at home to the customers.

Evaluation

Based on the case study above and the details of the company and its marketing policy of the organization. this describes the importance of the company development and the working policy of the organization to get better and the positive result in the return of the company and their development basis (Guo, 2019). They want to improve their working policy and the staff services of the organization to get better and the executive deliveries and the varieties in the organization. they have to make them better and innovative staff working policy and make sure they will provide a better amount of the customer service. The staff improvement will help the company to provide benefits to clients and services (Guo, 2019).

Benefits of working teams

Tesco is an organization that has already developed a plan to work in a group. As they need better deliveries and services in return for the organization. they have to implement the skills in the organization this is the motive of the company to develop the policy to get a better result in the development of the organization. the marketing policy of the Tesco organization decides to work in a group of people to present the number of the products and the service on time to their customers. This will help the organization to get a better level of feedback and improve the image of the organization in the market. Tesco has different levels of the department and all these departments of the company are handled by the management team of the organization. this is the reason they hire the candidates based on the company’s demand and their requirements to provide the benefits to the organization. this is the reason the company has to work from the ground level and they have to take the experience. This experience helps the company to make a better and develop a marketing policy. this is the reason this identification of the mixed knowledge and the skills and the experience of the company provides benefit to the organization (Chowdhury, 2016).

Critical analysis

This has been very clear that there are competitors in the market which will create the thought level of the competition in the market for the Tesco organization. as they have to maintain the balance between the market and this organization wants to increase the marketing strategies of the organization. according to the development of the corporation, they want to develop an effective team. This team will help the organization to expand its business and improve its marketing policy of the organization. they have to develop a team that handles all the problems and the issue of the organization in the market and they have to make sure to develop a better amount of the policy. Tesco is an organization that is large in production, supplies, and services also, goods production. This is the reason they need an effective and perfect amount of the management team in the organization. the reason behind this is they want and needed this type of team to get better deliveries and improve the working policy of the organization.

The company performance and the production describe the company’s working policy also, the importance of the customers in the organization. the level of the services in the market and the customer’s feedback describe the services and the other details of the company. this is an important factor in the company development of the organization. as the organization wants to provide a better level of the services in return they need the corporation and the maintenance of the product development. This is the importance of critical analysis in the organization as they have to make sure to make a better protection plan in the company. as they have to handle all the consequences of the program and the team management service towards the customers of the organization (Jundt, et al., 2015).

Philosophies

Tesco organization has a philosophy to get better and innovative working policies and deliveries of the products and the services. As during the working time as the company is facing the issue in the services and the deliveries and for this they have to find out the solution of the company. the main motive of the Tesco organization is to provide the better quality and fast level of the services in the market to get better and the innovative result. This result will help the organization to get positive feedback from customers of the organization. organization behavior of a company like Tesco depends on the customer feedback and this is also, helps the company to get better and the innovative working policy the organization.

According to the company working policy and their scenarios, they want to reach and help the company fulfill the customer demands. Their philosophies have the main motive to describe the company and its importance in the market (Adamyk, 2019). The behavior of the organization towards their customers is to describe the importance of the company and their clients and also, understand the importance and the efforts that are made by the company for providing the better quality of the services. This is the important thing to do and based on this they have to improve the organization’s working style and the behavior of their clients to get better deliveries and positive feedback in return for the company development (Adamyk, 2019).

Performance and productivity

Tesco provides the A+ level of the performance to their employees in the organization and this is the reason they have a huge level of the demand in the organization. productivity of the products and the goods in the organization is an important thing to do and because of this, they have to make sure to handle the things. Tesco wants to make their base in the international market too as they produce and provide the products related to the households. This is a better thing for the company’s development and the innovative policy is also, require in the development of the organization (Jundt, et al., 2015).

Conclusion

According to too the data and the materials that are mentioned above this describes the importance of the customers and the employees in the organization. Tesco wants to develop its base in the market and this is the reason they are providing a better amount of services to their clients. Based on the company’s demand they develop an organizational plan and after this, they have to develop an effective management team for the organization. a better amount of the management plan is to describe the importance of the employees in the company. this will be done after the company approved the employees and the new candidates that they hire for the management and the other team management of the organization.

 

 

References

Adamyk, K. (2019). PESTLE Analysis on Tesco PLC.

Chowdhury, B. N. (2016). A critical analysis of customer loyalty and customer satisfaction-a case study on Tesco Club Card (Doctoral dissertation, University of East London).

Gravina, N., Villacorta, J., Albert, K., Clark, R., Curry, S. and Wilder, D., 2018. A literature review of organizational behavior management interventions in human service settings from 1990 to 2016. Journal of Organizational Behavior Management, 38(2-3), pp.191-224.

Griffin, R.W., Phillips, J.M. and Gully, S.M., 2016. Organizational behavior: Managing people and organizations. Cengage Learning.

Guo, L. and Wang, Z., 2019. Ratio analysis of J Sainsbury plc financial performance between 2015 and 2018 in comparison with Tesco and Morrisons. American Journal of Industrial and Business Management, 9(2), pp.325-341.

Jundt, D. K., Shoss, M. K., & Huang, J. L. (2015). Individual adaptive performance in organizations: A review. Journal of Organizational Behavior, 36(S1), S53-S71.

Kanfer, R. and Chen, G., 2016. Motivation in organizational behavior: History, advances and prospects. Organizational Behavior and Human Decision Processes, 136, pp.6-19.

Monte, A., 2021. A study of value chain reconfiguration processes under Covid-19 pressures: the case of Tesco PLC in the United Kingdom.

Reilly, P. (2015). Every little helps? YouTube, sousveillance and the ‘anti-Tesco’riot in Stokes Croft. New Media & Society, 17(5), 755-771.

Rosnizam, M.R.A.B., Kee, D.M.H., Akhir, M.E.H.B.M., Shahqira, M., Yusoff, M.A.H.B.M., Budiman, R.S. and Alajmi, A.M., 2020. Market opportunities and challenges: A case study of Tesco. Journal of the Community Development in Asia (JCDA), 3(2), pp.18-27.

Sivarajah, U., Kamal, M. M., Irani, Z., &Weerakkody, V. (2017). Critical analysis of Big Data challenges and analytical methods. Journal of business research, 70, 263-286.

Sparks, L. (2015). What is going on at Tesco?.

NM4602 Examination Answer Document

Question number: 2

Answer: 2

Introduction

Leadership is the type of ability of an individual used to motivate a group of people to achieve the targets or goal whether the targets are related to their organisation or personal life. In the case of an organisation, leaders always use the proper leadership style to direct and support the employees or team members to achieve the organisational goals (Nanjundeswaraswamy And Swamy,2014).

Leadership skills are very useful for the organisation because Leadership skills help the leaders of an organisation to motivate and support the staff in their work to achieve the organisational goal. According to a given scenario, the company appoints new CEO who makes several changes that are not acceptable to the managers. Due to this reason, some employees leave their jobs and join the new companies. So, in this case, the new CEO must use leadership style or theory such as trait theory and contingency theory.

The CEO must use these theories to communicate the changes to the staff and also motivate them for adopting the changes. In this way, staff adopt the changes and work happily to achieve the organisational goal and the staff turnover rate also decreases(Nanjundeswaraswamy and Swamy, 2014).

The CEO must need to adopt the leadership theory to reduce the staff and our rate and also to retain the staff.

Theory explanation

First theory – Trait theory

According to the Trait theory, leaders must use the two-leadership style such as transactional leadership style and transformational leadership styles.

Transactional leadership style – It is a type of leadership style that leaders used to give rewards and punishment to the subordinate or team members according to their performance.

Transformational leadership – is a type of leadership style that leaders used to inspire and encourage the team members to create new innovative ideas and changes that help them in achieving their goals for future success. Leaders work with their team members to give direction and mentoring to complete the particular work with quality and on time. Leaders delegate the task to the employee according to their skills and also provide feedback to them for improving their performance.

Second Theory – Path-goal Model – Contingency Theory

According to the path-goal model-contingency theory, leaders must use the phone leadership style such as directive leadership style, participative leadership style, supportive leadership style, and achievement-oriented leadership style.

1. Directive leadership style – it is a type of style where leaders expect their employees for achieving organisational goals. They also follow all the rules and procedures of the organisation.
2. Participative leadership style – it is a leadership style that leaders use to consult things with their subordinates and also listen to their ideas or opinions on particular topics to make the final decisions.
3. Supportive leadership style – it is the leadership style that leaders use to support their team members by doing work together and treating all the employees equally.
4. Achievement-oriented – it is a leadership style that the leaders used to set challenging goals for the team members and also motivate them for achieving the goals. In this way, new skills will be developed in the team members which they used to face any challenges that occur or maybe occur in the organisation.

Theory application

First theory – Trait theory

The company need to implement the trait theory in the organisation because the CEO of the organisation can use this theory to give rewards to the employees for their good performance. In this way, employees get motivated and adopt the changes to achieve the organisational goals. The CEO also use this theory to inspire or motivate the staff team members to create new ideas or changes that need to be implemented in the organisation to improve the overall business performance. In this way, employees feel the important part of the organisation and get retained. If they get retained then the employees’ turnover rate of the business will decrease and employees also adopt the changes easier to achieve the organisational goals.

Second Theory – Path-goal Model – Contingency Theory

The company need to implement the path-goal model-contingency theory because it helps the CEO of an organisation can use this theory to retain the staff member and implement the new changes in the organisation with the consent of employees. This theory helps the CEO by providing information related to the different leadership styles which he used to support, manage, and organise the staff member. This leadership style CEO can use to take the suggestions of the staff members to improve the performance of the business.

Critical evaluation

First theory – Trait theory

The limitation or weakness of the trait theory of leadership is that the theory doesn’t provide any comparative results. The leaders that used this theory only focused on building good working relationship with the team members subordinates. To make a good relationship with the subordinates and gives flexibility to them due to which employees do their work without taking any pressure and deliver their work after the deadlines.

Second Theory – Path-goal Model – Contingency Theory

As we know that contingency theory contains four types of leadership styles that have different impacts on the performance of the subordinates. Due to different impacts, leaders can’t able to build relationships with their employees properly. If the business working relationship of the leaders and subordinates is not good then subordinates get frustrated from the job roles and switch the company for future success.

Recommendations

According to my suggestion, the new CEO of the organisation must use the two-leadership style of the contingency theory which is a supportive and participative leadership style. A supportive leadership style helps the CEO by providing way to support the employees in their work and mentoring them when they face difficulties in the work to achieve the organisational goals. The participative leadership style helps the CEO by providing way to get suggestions from the employees on the particular problem of the business to make the final decision for the expansion of the business. CEO much conduct the reward and recognition program in the organisation to give rewards to the employees who perform well. In this way, other employees get motivated to improve their performance for getting rewards from the company. CEOs also must give feedback to the Employees on their performance whether the performance is negative or positive. The CEO must take suggestions from the subordinates or their colleagues before implementing the new changes in the organisation. In this way, employees feel themselves an important part of the organisation and give their best suggestions to improve the performance of the overall business.

Conclusion

According to my suggestion, the CEO of the business must adopt or use the trait theory and contingency theory of leadership to successfully implement the changes in the organisation with the consent of colleagues. If he uses both the theories of leadership then the employees’ turnover rate will be decreases and employees easily adaptor the changes implement by the CEO for achieving the organisational goals.

Contingency theory and trade theory must be implemented in the organisation for employee retention and to decrease the employee’s turnover rate. These Two theories also help the organisation by building good working relationship between the superior and support which is very important for every organisation. Superior and subordinate relationships are beneficial for the organisation because they help in achieving the organisational goals on time.

 

 

Reference

Nanjundeswaraswamy, T.S. and Swamy, D.R., 2014. Leadership styles. Advances in management, 7(2), p.57.https://d1wqtxts1xzle7.cloudfront.net/51993044/leadership_styles-with-cover-page-v2.pdf?Expires=1650386061&Signature=CJRQ1SwlBy8uN9zAyaqzpt~dpd~UIsaLL6aSBNvpQ4ipeurYp~qbcZraUby~niMmoQICNn45g78xWMUqRgUS5g1Psgd~b06qwlJOz42Wrm0WH~wp4DdFegmy2X8vdq85wvKnKEPTyU8i19yq63TxUlhvX0hSFAALMM0LE~c7Cpynab7aMmjAhxwNz-UZfzLPR2ydNpEUpvII8MKGBkZDmKEGqH-zEAXH2nSU5VvW~VC~uRcOhvLOlD5KTqgZDTKbC7pkfLjOHk8letUWtKcIFKdkyCM9yvMfUCPyDJ4jTbD510ZNVwqI50TVfPfVM8SQS53mQpyzfbM-yT2YA0mijA__&Key-Pair-Id=APKAJLOHF5GGSLRBV4ZA

Sethuraman, K. and Suresh, J., 2014. Effective leadership styles. International Business Research, 7(9), p.165.https://pdfs.semanticscholar.org/d2a2/528ddffc694b43fd5bcf3c68826de4da2eb3.pdf

 

 

Receive & Store Stock

 

Question 1

1. a) The possible actions we may take for following up on the variations between deliveries received and delivery documentation are given below:

– Requesting notes of credit from relevant suppliers

– Ordering the stock from the distinct supplier

– Ordering ancillary stock

– Notifying the department of accounts

– Records all the actions taken and provisions made

1. b) Five internal documents are as follows:

– Ensuring entire ordered items have been accurately supplied

– Validating quantities to ensure the ordered numbers are being accurately supplied

– Verifying brand and type of items

– Ensuring all the items are according ordered and of the correct size

– Ensuring all the items have correct and accurate quality (Hermanson, 2013).

 Question 2

1. a) Procedures or practices for keeping the areas of storage clean are given below:

– Make the schedule of cleaning accurately and update it as per the schedule

– Clear and clean out all the bins regularly

– Provide every worker with separate surroundings to clean

– Keep the supplies cleaning prepared for the workers

– Turn the stock more frequent

– Recycling

– Review and re-evaluate the structure of the company (Hermanson, 2013).

1. b) Four potential deficiencies are as follows:

– Environmental light and heat

– Unplanned damage through the traffic of people

– Air or heating conditioning

– Hardening and drying

Question 3

1. a) Five reasons are as follows:

– Without labelling, the workers would not be capable of locating the products rapidly that are in the listing inventory.

– Labeling makes sure the appropriate record of inventory

– Workers will be capable of rapidly processing the entering stock

– Labeling of the product helps all the workers in identifying merchandise for effective fulfilment of the order

– Warehouse racks labelling makes sure satisfactory space for every product (Hermanson, 2013).

1. b) Three reasons are:

– For avoiding losses because of getting near to obsolescence, deterioration, etc.

– It makes sure that food is utilized within the duration and protects some unnecessary waste

– It makes sure that we are serving the product in the safest and freshest manner

Question 4

1. a) When the stock is:

– given away

– stimulated between departments

– inclined of at the minimum selling price than actual

– returned to the supplier

– received

– ordered

– dispensed to the department

– moved into storage (Dincer & Rosen, 2021).

1. b) Five practices are as follows:

– Value of intrinsic

– Momentum of earnings

– Conservative structure of capital

– Favorable utilization of assets

– Good projected and current profitability

Question 5

1. a) Three possible practical methods are as follows:

– Automate activities with the software for management of inventory

– Utilize accurate forecasting of preference or demand

– Execute the JIT system of inventory (Dincer & Rosen, 2021).

1. b) Four principles are given below:

– recycling

– Transformation of waste

– processing of waste

– Minimization of waste

Question 6

1. a) Four factors are as follows:

– Financial factors

– Suppliers

– Type of product

– Management (Dincer & Rosen, 2021).

1. b) Six practices are as follows:

– Utilize the checklist of the safety of the warehouse

– Check the procedures for storage

– Evaluate the environment of a warehouse

– Check in with the staff of the storage area

– Review the system of management of inventory

– Identify potential and existing hazards (Quinn, 2013).

Question 7

1. a) Temperature requirement applies to:

Cool rooms and refrigerators used to store food – 4 degrees Celsius

Freezers used to store food – (-18 degrees Celsius)

1. b) Five different areas of storage

– Warehouse storage

– Container storage

– Lock-up garages

– Removals depositories

– Dry staples

The items that should be promptly moved for storage first are dry foods, refrigerated products, dairy products, fresh seafood, poultry and meats, and frozen foods (Quinn, 2013).

Question 8

1. a) For achieving the good techniques of manual handling, one should follow the following seven basic principles while dealing with basic carrying, emptying, filling, lowering, pulling, pushing or lifting:
2. Plan the lift – Make sure that the object is very light enough for lifting and unlikely for moving or shifting.
3. Position the feet – Keep the feet at a distance, providing a stable and balanced base for lifting.
4. Ensure a good and accurate posture – Be ready for moving the feet during the lift for maintaining a balanced posture.
5. Maintain the stable grip – Ensure for keeping the arms as per the created boundary by the legs.
6. Lift efficiently – Lift the chin while commencing the lift, making sure to control the head (Quinn, 2013).
7. Keeping near to the load
8. b) Utilize the machine appropriately and as per the instructions of the manufacturer, ensure that the operators are wearing the accurate protective equipment and clothing needed for that machine, like safety shoes, hearing protection etc. (Quinn, 2013).

 

 

 

Workplace Activity Register:
Student Name:
Unit of Competency:	SITXINV001 – receive and Store Stock
Name of Workplace:	ABC Kitchen
Procedure:	Workplace Activity

Record of each full-Service Period (shift) in the Workplace:

	In:	Out:	Comments	Supervisor name and signature
1.	10:00 am	08:00 pm	A spin mop was used for cleaning purposes
2.	08:00 am	06:00 pm	Cooking utensils were used and stored
3.	08:00 am	08:00 pm	Vegetables were purchased and stored
4.	10:00 am	08:00 pm	Spices were purchased and stored
5.	10:00 am	08:00 pm	Dishwasher was stored
6.	09:00 am	09:00 pm	Cutting boards were purchased and stored

 

 

 

Appendix A: Reasonable Adjustment Applied To

Task number	Task name
3.	Vegetables were purchased and stored
4.	Spices were purchased and stored

 

 

 

 

Explanation of Reasonable adjustments strategy used – Reasonable adjustment is the term of legislation that means to the action or measure taken by the provider of education to empower the learners with infirmity to participate in training and education on a similar basis as all the learners deprived of disability. All the RTOs are indulged to give reasonable adjustment for making sure extreme participation of entire learners with infirmity to: – participate completely, with the similar opportunities for learning as learners deprived of disability – have a similar opportunity for performing and completing assessments as learners deprived of disability

 

Website: Quotation for: Name Company – ABC Kitchen Address, City, State ZIP Phone: Email: Item Quantity Description Unit Price Taxes Amount Vegetables 20 kg Vegetables were purchased and stored $16.28 10% $358.16 Dishwasher 1 Dishwasher was purchased for cleaning purpose $239.99 10% $263.989 Spin mop 1 Spin mop were purchased $423 10% $465.3 Cutting boards 5 5 Cutting boards were purchased $99 10% $544.5       Subtotal $1,622.949 Tax rate 10%     Sales tax 10% Total $1,963.77

 

 

 

References

Dincer, I., & Rosen, M. A. (2021). Thermal energy storage systems and applications. John Wiley & Sons.

Edwards, R. D., Magee, J., & Bassetti, W. C. (2018). Technical analysis of stock trends. CRC press.

Hermanson, G. T. (2013). Bioconjugate techniques. Academic press.

Nwankwo, W., & Ukaoha, K. C. (2019). Socio-technical perspectives on cybersecurity: Nigeria’s cybercrime legislation in review. International Journal of Scientific and Technology Research, 8(9), 47-58.

Ohnos, T. (2021). Taiichi Ohnos Workplace Management. McGraw-Hill Education.

Quinn, T. J. (2013). Temperature. Academic press.