PRJ5105 Project Integration and Change Management

 

 

Table of Contents

Assessment 3. 3

Case project identification. 3

Integration management plan. 5

Change management plan. 11

Configuration management plan. 15

Conclusion. 16

References. 17

Assessment 3

Case project identification

This report is about improving the playground and barbeque area of Alexandria Park. They are planning to modify the barbeque area at the Park of Alexandria. They wanted to establish the design of the concept. In the next 10 years then wanted to modify as well as update more than the 60 parks over the area of Sydney, from the little pocket parks and gardens to huge local parks and gardens. They are interested in understanding who utilizes the recent parks, what works as well as what does not work. They also liked to listen to some ideas and views about the new parks and playgrounds. Alexandria Park is a very important location for the local Aboriginal and Torres Strait Islander communities. As the upgrade part then the city would also work with the knowledge holders of culture, the community members of Aboriginal and Torres Strait Islander, and local students of schools to establish the strategy of cultural design that would train how First Nations stories are celebrated in the garden or playground. In this project, the infrastructure and heavy construction project types had been selected. The risk that comes in this project is management (organizational and leadership) risk, technical risk, physical risk, and logistic risk. The requirements of the construction are an evaluation of the progress, performance of the schedule, actions for the contractor before real commencement, contracts management, and activities for the employer during the cycle of the project. For controlling the construction of this project some best practices are setting the scope clearly of the project, concentrating on the details, anticipating the setbacks of the project, the modification should be done according to the requirements, and communicating regularly (Plan, 2015).

 

Integration management plan

Project objectives

The objective of improving the playground and area of barbeque in Alexandria Park is to modify and upgrade the area. The Alexandria Park had been developed for the perfect sports as well as a picnic.

Scope

Their scope is that in the next 10 years they wanted to modify as well as update more than the 60 parks over the area of Sydney, from the little pocket parks and gardens to huge local parks and gardens.

Business case

This report is about improving the playground and barbeque area of Alexandria Park. They are planning to modify the barbeque area at the Park of Alexandria. They wanted to establish the design of the concept. In the next 10 years then wanted to modify as well as update more than the 60 parks over the area of Sydney, from the little pocket parks and gardens to huge local parks and gardens. They are interested in understanding who utilizes the recent parks, what works as well as what does not work. They also liked to listen to some ideas and views about the new parks and playgrounds. Alexandria Park is a very important location for the local Aboriginal and Torres Strait Islander communities. As the upgrade part then the city would also work with the knowledge holders of culture, the community members of Aboriginal and Torres Strait Islander, and local students of schools to establish the strategy of cultural design that would train how First Nations stories are celebrated in the garden or playground. In this project, the infrastructure and heavy construction project types had been selected.

Risk

The risks that are coming in this project are:

Management (organizational and leadership) risk: The management risk involves the wrong selection of the team of the project, there is inadequate communication infrastructure is a car, no document processors, project manual and processes, Unsatisfactory control, poor quality control, lack of experienced persons in the team of the project, and inability to take the time appropriate actions. If there are some failures to know some specific hazards then some steps in the risk management could not be executed for the risk. It is extremely suggested to consider the risk before starting this kind of construction project.

Technical risk: Technical risk includes anything that bounces from making the product that is needed by the customer. It could involve resources uncertainty, the uncertainty of materials availability, incomplete design, and inadequate investigation of the site. This risk could usually happen if there are variations in the scope as well as the requirement of the project and when there are errors in the designs.

Physical risk: Low-quality procurement or Inadequate resources, weather conditions like cold temperature, heavy rainfall, extremely hot, materials non-availability like quantity and quality, Unsecure working conditions, theft, wastage on fire, and many more.

Logistic risk: Logistic risk could be considered in some form from every market supply-chain view. This risk involves the transportation availability facilities and the construction equipment availability like construction machinery, labor, spare parts, and fuel. Without locating all these issues of the logistics that the risk could become big and it could also be loss in the project and the project could also be delayed (Municipality, 2012).

Constraints challenges

Cost overruns- Various projects of construction face miserably if it comes to meeting their starting estimates of the cost. On the worldwide range, the overheads of the average cost in the project of construction initiates at 16.5%. The individual project might exceed or extend their project by 175%. If the project is used then the rest could be higher the cost overruns. Project the scale and complexity word specifically define your capability to satisfy the requirements of the original cost. The problems that could come are:

• Unrealistic measurements due to ignorance, deception, or naivety
• Material amount escalation, external risk, and adverse conditions of the weather
• Scope changes, demand of the client, and starting the design of the project.
• Performance error and inadequate project management

Schedule overruns and unrealistic deadlines- This problem is usually in the project management of construction as the budget overruns and may stem from the reasons similar variety that involves poor management and unforeseen issues. The important ones or lack of preliminary analyses and forecasting. It could give result in unworkable deadlines as well as unrealistic expectations. When the limits of the project time hours are so tight and they were not in line or sequence by the work actual score then the manager is probably to face some other negative impacts or issues besides the overruns of the schedule. The unreasonable Deadlines course employee burnout, the morale of a low team, and excess stress. The influence of performance quality as well as productivity. Therefore To deliver the project on schedule as well as establish realistic deadlines than one had to revise your entire strategy of time management.

Inadequate risk management- It is already mentioned that the failure to control the risk leads to schedule and budget overruns. In the construction projects, the risk management is a huge challenge that deserves special outlining as the risks businesses face in this construction industry are more costly as well as diverse than in others-

• Unknown conditions of this site
• Economic crisis and issues
• Security risk that outcomes in injuries and accidents
• Issues by suppliers and subcontractors
• Inclement weather and natural disasters
• Problems with team coordination
• Escalation in cost of materials
• Shortages of workforce and turnover of the staff

There are some of the risks that the manager of construction should take into account before starting the real work. Otherwise, they had to suffer from the low-performance quality, stakeholder issues and conflicts, and constant delays that could also decrease the chance of a successful project. Therefore all the projects are unique, the security and number of factors that could threaten their completion depend to a huge exceed. To deal with issues well then you must be required to obtain an approach of methodological to the risk management (Sears et al., 2015).

Requirements

Get the right people or train your team- The industry of the construction could experience a lack of labor shortage. When you start the project then you must confirm that you have to take the right people. Also, give the correct people the correct responsibilities and jobs and confirm your crew or dream is clear by their expectations on the quality of construction. One should spend their time with the team to train them. It is because training is very important to effectiveness. For the supervisor, the training required principles of sound management and techniques to maintain the project running easily and smoothly. If supervisors assist their team members to master the critical skills then one would see the advantage in productivity in terms of their project.

Invest in technology- Now for successful construction projects technology is very important and one could also say it is the key to construction. For many organizations and industries, construction investment in technology will seem intimidating or even impossible. The reason for this is the convincing fear their workforce to get concerned regarding it being hard to obtain these technologies. But the technologies do not have to be finished with their innovative products for your processes of work. Investing in the correct technology said is the chance to set you apart from the other organizations.

Understand the specification of the project- Some of the persons start by laying down the plan of the project and it is very important to know about the plan of the project. The contractor is required to fully understand the specification as well as the standards that had been set by the team and the customer. All the standards and the specification must reflect the finished outcomes of the project that had been made (Harris et al., 2021).

Discuss with the team- It is very clear to give the ideas of the towers to your team and how things will be scheduled and what had been expected should be clear to the team members. A very good suggestion is a project kick-off meeting to do the discussions.

Tools and techniques

• Concrete mixer
• Brick hammer
• Bolster
• Chisel
• Circular saw
• Digging bar
• End frames
• Ladder
• Measuring tape
• Line and pins
• Plumb rule
• Rammer
• Safety glasses
• Excavators
• Bulldozers
• Wheel tractor
• Pile driving machine

Lesson learned discussion

It had been concluded from the integrated management plan that the objective is to improve the playground and area of the barbeque of Alexandria Park. It had been established for the perfect picnic as well as sports. The toilets were also constructed in the park. It will be designed according to the plan and requirements. The plan and scope are to modify 60 parks in the area of Sydney city in the next 10 years. The risks that are coming up in this project are Management risk, physical risk, technical risk, and logistical risk. The constant challenges that are coming in this project are Cost overruns, schedule overruns and unrealistic deadlines, and inadequate risk management. The requirements for this project are to invest in the technology, discussed by the team members, get the correct people or train your crew or team,  and Understand the specification of the project. As the upgrade part then the city would also work with the knowledge holders of culture, the community members of Aboriginal and Torres Strait Islander, and local students of schools to establish the strategy of cultural design that would train how First Nations stories are celebrated in the garden or playground. In this project, the infrastructure and heavy construction project types had been selected. The risk that comes in this project is management (organizational and leadership) risk, technical risk, physical risk, and logistic risk. The requirements of the construction are the evaluation of the progress, performance of the schedule, actions for the contractor before real commencement, contracts management, and activities for the employer during the cycle of the project. For controlling the construction of this project some best practices are setting the scope clearly of the project, concentrating on the details, anticipating the setbacks of the project, the modification should be done according to the requirements, and communicating regularly.

 

 

Change management plan

Reason for the change

The change management plan had been developed for improving the playground and barbeque area of Alexandria Park. In this plan, they need to develop the design of the concept. In the next 10 years, they also needed to update as well as modify more than 60 parks in the region of the city of Sydney. The change management plan had been established as they wanted to give many other facilities to the people. They also wanted to know some views and suggestions from the other team members regarding the playgrounds and parks. The change had been considered because they want to design a new map and a new design for the same area. Alexandria Park is a very important location for the local Aboriginal and Torres Strait Islander communities. As the upgrade part then the city would also work with the knowledge holders of culture, the community members of Aboriginal and Torres Strait Islander, and local students of schools to establish the strategy of cultural design that would train how First Nations stories are celebrated in the garden or playground (Birss et al., 2016).

Phase	Stakeholder	Change type	Impacts	Actions
Design	Engineering or design consultant	There are the changes in the codes and regulations that are the reason the change is done on the project site and redevelopment is occur.	The impact will be that the design rework will be done.	Better design control, and extreme buildability in the design.
Construction	Subcontractors or the contractors	The defect of quality can come while taking the materials.	Orders of change, design change, and rework of site.	Quality control Coordinated drawings and documents Daily and regular logs
Specifications	User, owner, client, or architect	Changes to needs like project scope, brief of design, and specification of the project.	Changes in the construction process and design.	Give detailed specification document before bidding

Benefits from the change

The change management plan had been established for improving the playgrounds barbeque area at Alexandria Park because they wanted to assess as well as understand the requirement and the change impact. They want to design another map for the parks and playgrounds. They also want to do changes in the regulations and codes that are done at the site of the project. The rework of the site should be done according to the requirements and schedule. The stakeholders that are involved in this are our design consultant, sub-contractor, user, client, architect, and contractors. Through the change management plan, they could align the resources inside the business to support the change. The change management plan also manages the diverse change cost. It could also decrease the time required to execute the change. The change management plan will be done according to the staff and helps the staff members to understand the process of the change. After the change, Alexandria Park will look very well and perfectly designed. Therefore the change is needed in this project.

Milestones

S. No.	Milestones
1	Understand how to select the location of the park.
2	Understand the community and market
3	Engage the community during the process of planning
4	Factors in the architecture and landscaping
5	Give options for the multiple activities of the park
6	Select accurate equipment for a playground for the park
7	Start the construction
8	Construct toilets and other facilities
9	Finishing

Change management communication plan

S. No.	Stakeholder	Power/interest	Issues	Communication vehicle	Frequency
1	Contractor, labor	Medium	Poor productivity	Email	Weekly
2	Labour, site engineer, project manager, contractor	Medium	Work is not done according to schedule (Downs, 2016).	Face to face meetings	Monthly
3	Project manager, human resource manager	Low	Skilled labor shortage	Email	Weekly
4	Contractor	Low	Material cost increasing	Email and face to face meetings	Monthly
5	Site engineer, contractor, project manager	High	Poor project performance	Email and face to face meetings	Weekly

 

 

Configuration management plan

Project overview

It is about improving the playground and barbeque area of Alexandria Park. They are planning to modify the barbeque area at the Park of Alexandria. They wanted to establish the design of the concept. In the next 10 years then wanted to modify as well as update more than the 60 parks over the area of Sydney, from the little pocket parks and gardens to huge local parks and gardens. They are interested in understanding who utilizes the recent parks, what works as well as what does not work (Walker, 2015). They also liked to listen to some ideas and views about the new parks and playgrounds. Alexandria Park is a very important location for the local Aboriginal and Torres Strait Islander communities.

Requirements of configuration

The traceability of the Playgrounds of the barbeque area at Alexandria Park Is required. It has been concluded that proper identification, as well as system elements documentation, interdependence, and interfaces, had been identified. In the project, thorough and timely disposition and vetting of change requests had been done. The documentation and control of the approved changes to baseline had also been done.

Tracking configuration

The project scope had been done appropriately according to the schedule. The scope of the project is to improve the playground and area Barbeque of Alexandria Park. It will be also helpful for maintaining the records of changes.

Documenting changes

The Improving of the Barbeque area of Alexandria park is going on according to the requirements, schedule, and budget. It is confirmed that the outcomes of the project meet all the requirements (Wilcock & Knights, 2017).

 

 

Conclusion

It had been concluded from the report that redevelopment had been done for improving the playground and barbeque area of Alexandria Park. The construction or redevelopment is going on with step by step process. They wanted to develop 60 parks in the next 10 years. They also collected many views and suggestions regarding developing new parks and playgrounds. This place is so important for local Aboriginal and Torres Strait Islander communities. In this project, the infrastructure and heavy construction project types had been selected. The risk that comes in this project is management (organizational and leadership) risk, technical risk, physical risk, and logistic risk. The requirements of the construction are an evaluation of the progress, performance of the schedule, actions for the contractor before real commencement, contracts management, and activities for the employer during the cycle of the project. For controlling the construction of this project some best practices are setting the scope clearly of the project, concentrating on the details, anticipating the setbacks of the project, the modification should be done according to the requirements, and communicating regularly.

 

 

References

Birss, C., Cowell, C., Hayward, N., Peinke, D., Hrabar, H.H. and Kotze, A., 2016. Biodiversity Management Plan for the Cape mountain zebra in South Africa. Jointly developed by CapeNature, South African National Parks, Eastern Cape Parks and Tourism Agency, National Zoological Gardens, Department of Environmental Affairs, Northern Cape Department of Environment and Nature Conservation, Eastern Cape Department of Economic Development. Environmental Affairs and Tourism and Free State Department of Economic, Small business, Tourism, and Environmental Affairs. Version, 1. https://www.dffe.gov.za/sites/default/files/gazetted_notices/nemba_biodiversitymanagementplan_bmp_capemountainzebra41498_gon214_0.pdf

Downs, L.J., 2016. Time management training. Association for Talent Development. https://books.google.com/books?hl=en&lr=&id=ZtQtDQAAQBAJ&oi=fnd&pg=PT16&dq=integration+management+plan+in+construction+of+alexandaria+park+&ots=sFS8d_VLHG&sig=auusCKppTzWUqp8lfti_7J6LNeg

Harris, F., McCaffer, R., Baldwin, A. and Edum-Fotwe, F., 2021. Modern construction management. John Wiley & Sons. https://books.google.com/books?hl=en&lr=&id=oTUGEAAAQBAJ&oi=fnd&pg=PR11&dq=integration+management+plan+in+construction&ots=-4urvjAMJj&sig=z8vpJZuJCmUezn-G0NBMEhdc6-4

Municipality, N.L., 2012. Integrated development plan 2012-2017. Ceres: Witzenberg Municipality. http://www.swartland.org.za/media/docs/2012/IDP/Draft%20IDP%2029%20March%202012.pdf

Plan, A., 2015. List of Attachments for Public Hearing No. 2 Community Development Block Grant Funding Allocations for FY 2015-16 & One-Year Action Plan. City. http://www.ci.milpitas.ca.gov/_pdfs/council/2015/042115/item_02.pdf

Sears, S.K., Sears, G.A., Clough, R.H., Rounds, J.L. and Segner, R.O., 2015. Construction project management. John Wiley & Sons. https://books.google.com/books?hl=en&lr=&id=Q__9BQAAQBAJ&oi=fnd&pg=PR7&dq=Project+Management+in+construction+&ots=Yo4qnvWSue&sig=w3SH2vspfwO2e0bhzPLFCrKA5hs

Walker, A., 2015. Project management in construction. John Wiley & Sons. https://books.google.com/books?hl=en&lr=&id=tT5EBgAAQBAJ&oi=fnd&pg=PP8&dq=Project+Management+in+construction+&ots=WsFFe1lfq4&sig=ANxOe5saqXVu13CQsZs692nKfjk

Wilcock, G. and Knights, P., 2017. Applying Configuration Management to Manage the Design and Operation of Critical Mining Systems. https://espace.library.uq.edu.au/view/UQ:705877/full_paper.pdf?dsi_version=312e4a8ff2d48e33dcacfc7ab5ee253a

 

 

BSBCMM511 Communicate with Influence

 

Assessment

Task 2

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

 

 

 

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

 

 

——OFFICE USE ONLY—– For Trainer and Assessor to complete:   ◻   Student requested reasonable adjustment for the assessment

 

 

Completed successfully   Did the student satisfactorily:	Comments	Y	N	DNS
The student has satisfactorily completed and submitted the following:   ·         Meeting agenda in Task 2.1.1 ·         Email to the marketing team in Task 2.1.1 ·         Meeting preparation table in Task 2.1.2 ·         Reflection – meeting with the Marketing Team in Task 2.1.3 ·         Meeting minutes in Task 2.1.4 ·         Email to the CEO in Task 2.1.5 ·         Meeting agenda in Task 2.2.1 ·         Email to stakeholders in Task 2.2.1 ·         Meeting, presentation and negotiation – preparation table in Task 2.2.2 ·         PowerPoint in Task 2.2.2 ·         Reflection – Meeting with stakeholders in Task 2.2.3 ·         Peer Review forms in Task 2.2.4 ·         Meeting minutes in Task 2.2.5 ·         Email to the CEO in Task 2.2.6 ·         Focus group presentation –  preparation in Task 2.3 ·         PowerPoint in Task 2.3 ·         Testing feedback forms in Task 2.3 ·         Reflection on the focus group in Task 2.3 ·         Email to the CEO in Task 2.3		☐	☐	☐
The student organised and led the meeting with the marketing team (Role-Play): ·         Explained the meeting objectives and seek consensus ·         Assigned roles such as the meeting chair and note-taker ·         Facilitated the brainstorming ·         Made sure that all team members participate actively ·         Led the meeting to achieve clear outcomes ·         Used active listening and questioning to seek information and confirm understanding ·         Adapted communication style to build trust with the team ·         Sought consensus ·         Created a positive work environment during the meeting   Feedback in comments.		☐	☐	☐
Demonstrated ability to: ·         Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures ·         Identify information that may be subject to confidentiality and manage appropriately ·         Identify information needs of audience and prepare a position in line with purpose of communication   This is evidenced by: ·         Meeting preparation table in Task 2.1.2 ·         Meeting, presentation and negotiation – preparation table in Task 2.2.2		☐	☐	☐
Demonstrated ability to: ·         Identify the need for meeting and schedule according to stakeholder availability ·         Prepare meeting materials and distribute to stakeholders   This is evidenced by: ·         Meeting agenda in Task 2.1.1 ·         Email to the marketing team in Task 2.1.1 ·         Meeting preparation table in Task 2.1.2 ·         Meeting agenda in Task 2.2.1 ·         Email to stakeholders in Task 2.2.1 ·         Meeting, presentation and negotiation – preparation table in Task 2.2.2 ·         PowerPoint in Task 2.2.2		☐	☐	☐
Demonstrated ability to: ·         Conduct meeting and contribute to discussions ·         Seek consensus on meeting objectives   This is evidenced by: ·         Reflection – meeting with the Marketing Team in Task 2.1.3 ·         Meeting minutes in Task 2.1.4 ·         Participation in the meeting with the marketing team (Refer to Marking Sheet) ·         Reflection – Meeting with stakeholders in Task 2.2.3 ·         Peer Review forms in Task 2.2.4 ·         Meeting minutes in Task 2.2.5 ·         Participation in the meeting with the stakeholders (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: ·         Summarise outcomes of meetings and distribute to stakeholders   This is evidenced by: ·         Meeting minutes in Task 2.1.4 ·         Email to the CEO in Task 2.1.5 ·         Meeting minutes in Task 2.2.5 ·         Email to the CEO in Task 2.2.6		☐	☐	☐
The student participated in the meeting with relevant stakeholders (Role-Play): ·         Explained the meeting objectives and sought consensus ·         Assigned roles such as chair and note-taker ·         Facilitated the conversation ·         Ensured participation and engagement from stakeholders ·         Led the meeting to achieve clear outcomes ·         Used active listening and questioning to seek information and confirm understanding ·         Adapted communication style to build trust with the team ·         Created a positive work environment during the meeting ·         Presented the promotional message and the mood board ·         Answered questions from stakeholders and provide relevant information ·         Established areas of common ground and potential compromise ·         Managed the stakeholders’ different personalities and expectations ·         Negotiated changes and improvements ·         Achieved consensus and obtain approval for the promotional message and the mood board   Feedback in Comments.		☐	☐	☐
Demonstrated ability to: ·         Identify objectives of negotiation, and needs and requirements of stakeholders ·         Identify and document potential issues and problems ·         Prepare positions and supporting arguments according to objectives   This is evidenced by: ·         Meeting, presentation and negotiation – preparation table in Task 2.2.2		☐	☐	☐
Demonstrated ability to: ·         Communicate with stakeholders, and establish areas of common ground and potential compromise   This is evidenced by: ·         Reflection – Meeting with stakeholders in Task 2.2.3 ·         Peer Review forms in Task 2.2.4 ·         Meeting minutes in Task 2.2.5 ·         Participation in meeting with stakeholders (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: ·         Confirm and document outcomes of negotiation   This is evidenced by: ·         Email to the CEO in Task 2.2.6		☐	☐	☐
Demonstrated ability to: ·         Identify forums to present according to organisational objectives ·         Determine tone, structure, style of communication and presentation according to target audience ·         Prepare presentation according to desired outcomes   This is evidenced by: ·         Meeting, presentation and negotiation – preparation table in Task 2.2.2 ·         PowerPoint in Task 2.2.2 ·         Focus group presentation –  preparation in Task 2.3 ·         PowerPoint in Task 2.3		☐	☐	☐
Demonstrated ability to: ·         Provide an opportunity for audience to ask questions   This is evidenced by: ·         Reflection – Meeting with stakeholders in Task 2.2.3 ·         Peer Review forms in Task 2.2.4 ·         Participation in meeting with stakeholders (Refer to Marking Sheet) ·         Testing feedback forms in Task 2.3 ·         Reflection on the focus group in Task 2.3 ·         Participation in the focus group (Refer to Marking Sheet)		☐	☐	☐
Demonstrated ability to: ·         Follow up with stakeholders following presentation ·         Evaluate presentation and identify areas for improvement   This is evidenced by: ·         Peer Review forms in Task 2.2.4 ·         Meeting minutes in Task 2.2.5 ·         Email to the CEO in Task 2.2.6 ·         Reflection – Meeting with stakeholders in Task 2.2.3 ·         Testing feedback forms in Task 2.3 ·         Reflection on the focus group in Task 2.3 ·         Email to the CEO in Task 2.3		☐	☐	☐
The student lead the focus group (Role-Play): ·         Explained the objective of the focus group presentation ·         Presented the finalised promotional message and mood board ·         Ensured participation and engagement from the focus group ·         Used active listening and questioning to seek information and confirm understanding ·         Adapted communication style to build trust with the focus group ·         Created a positive environment during the focus group ·         Answered questions from the focus group and provided relevant information ·         Collected feedback from the focus group   Feedback in Comments.		☐	☐	☐
When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.		☐	☐	☐
Task Outcome:                 Satisfactory  ☐Not Yet Satisfactory ☐
Student Name:
Assessor Name:   Assessor Signature:   Date:

 

 

 

 

Table of Content

 

Student Declaration. 2

Task 2 – Communicate with influence. 10

Task 2.1 Meeting with the Marketing Team… 15

Task 2.2 Present to and negotiate the draft work with relevant stakeholders. 19

Task 2.3 Present to a focus group. 27

References. 31

Task 2 – Communicate with influence

 

Task summary and instructions
What is this assessment task about?	Refer to and read the documents saved in a separate folder:   MMI company profile and project task Policies and Procedures   You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).   The Board of Directors (BoD) has allocated 3 million dollars to the project. Project duration: 1 year. You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)   The project includes:   Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities Rent the premise Obtain necessary permits Source architect and building company Source and buy furniture and equipment Liaise with the architect and building company   The project steering committee is composed of:   Mr Eli Brown – Non-executive Director Mr Leonard Black – CFO Academic Manager (Jacob Graham)   The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.   Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).   The Project Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:   ·         A promotional message to advertise the new campus in Sydney ·         A mood board to inspire the design  of a new website dedicated to the new campus   This assessment requires you to: ·         Work in collaboration with the marketing team to draft your promotional message and mood board ·         Present your draft work to relevant stakeholders for feedback and approval ·         Negotiate changes to the promotional message and mood board ·         Present and test the finalised work using a focus group   The above activities will require the skills and knowledge learned in this unit of competency.   Please note that the performance evidence for this unit requires you to:   A.    participate in and lead at least two meetings B.    prepare and make a presentation to two different groups   This task comprises of the following assessment methods: o   Product-based ☒ o   Direct observation of Role-Play ☒ o   Case Study ☐ o   Other (specify) ☐   It has been designed to evaluate your ability to/competency in:   ·         Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures ·         Identify information that may be subject to confidentiality and manage appropriately ·         Identify information needs of audience and prepare a position in line with purpose of communication ·         Identify the need for meeting and schedule according to stakeholder availability ·         Prepare meeting materials and distribute to stakeholders ·         Conduct meeting and contribute to discussions ·         Seek consensus on meeting objectives ·         Summarise outcomes of meetings and distribute to stakeholders ·         Identify forums to present according to organisational objectives ·         Determine tone, structure, style of communication and presentation according to target audience ·         Prepare presentation according to desired outcomes ·         Provide an opportunity for audience to ask questions ·         Follow up with stakeholders following presentation ·         Evaluate presentation and identify areas for improvement ·         Identify objectives of negotiation, and needs and requirements of stakeholders ·         Identify and document potential issues and problems ·         Prepare positions and supporting arguments according to objectives ·         Communicate with stakeholders, and establish areas of common ground and potential compromise ·         Confirm and document outcomes of negotiation   Your assessor will be looking for demonstrated evidence of your competency in the above.   You are required to address the following: ·         Task 2.1 Meeting with the Marketing Team Meet with the marketing team to brainstorm ideas about the assigned task ·         Task 2.2 Present to and negotiate the draft work with relevant stakeholders Present the draft work to stakeholders during a meeting Negotiate changes, improvements and approval ·         Task 2.3 Present to a focus group Present the finalised work to a focus group for testing   Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.
What do I need to do to complete this task satisfactorily?	·         submit the completed assessment tasks, according to instructions, ·         complete the tasks with sufficient detail and present them in a professional manner, ·         use your own words and reference sources appropriately, ·         meet the word count where required, ·         use the scenario provided, ·         use the templates provided where required, ·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, ·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications	You must deliver/participate in:   ·         Meeting with the marketing team (Role-Play) in week 3 ·         Meeting with relevant stakeholders in week 4 (Role-Play) ·         Presentation for the focus group in week 5 (Role-Play)   You must submit to GOALS   ·         Meeting agenda x 2 ·         Email to the marketing team ·         Meeting preparation table ·         Reflection – meeting with the Marketing Team ·         Meeting minutes x 2 ·         Email to the CEO x 3 ·         Email to stakeholders ·         Meeting, presentation and negotiation – preparation table ·         PowerPoint x 2 ·         Reflection – Meeting with stakeholders ·         Peer Review forms ·         Focus group presentation ·         Testing feedback forms ·         Reflection on the focus group
Resources and equipment	•        Computer with Internet access •        Access to Microsoft Office suites or similar software •        Learning material •        Scenario for assessment as provided •        Appendices as provided •        Relevant policies and procedures as provided •        Templates as provided
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

 

 

 

 

 

 

 

 

 

 

 

 

 

Complete the following activities:

 

You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).

The Marketing Manager is going on maternity leave, and her replacement won’t start for another four weeks. As you are in charge of the new campus project, the CEO asked you to assist the marketing team in developing the following:

• A promotional message to advertise the new campus in Sydney
• A mood board to inspire the design of a new website dedicated to the new campus

This assessment requires you to:

• Work in collaboration with the marketing team to draft your promotional message and mood board
• Present your draft work to relevant stakeholders for feedback and approval
• Negotiate changes to the promotional message and mood board
• Present and test the finalised work using a focus group

 

Task 2.1 Meeting with the Marketing Team

 

Schedule a time with the trainer and assessor in week 3 of class to meet with the marketing team (played by a group of classmates). This is a Role-Play.

The meeting is about brainstorming ideas for the promotional message and the mood board.

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

1. Organise the meeting (20-30 minutes)

 

Stakeholders availability is as follows:

 

Team Member	Role	Availability
Jason	Content Writer	Monday 10-12 Tuesday 16-17 Thursday 10-13 Friday 15-16
Maria	Marketing Officer	Monday 9-10 Wednesday 13-14 Thursday 12-13
Logan	Social Media Officer (Part-Time)	Wednesday 16-17 Thursday 12:30-13:30 Friday 12-13

 

1. Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title	Promotional message and MoodBoard Feedback
Date and Time	08/04/2022
Location	Conference room
Attendees	Maria, Logan and Jason
Content
Items for discussion	Presenter	Duration
Promotional message and Mood Board Rationale	Maria	7 minutes
Impact requirements of market must be discussed as per competitor website	Maria	7 minutes
Ideas of moodboard must be shared	Logan	7 minutes
Review of Action Items from the previous meeting	NA
Proposals for the next meeting agenda	Marketing manager	7 minutes
Message ideas for promotion must be shared	Jason	10 Minutes

 

1. Write an email to the team to inform them about the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correctand written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Marketing Team

To: Jason, Logan and Maria

Cc:

Bcc:

Subject: For activities of promotions

Date email is sent:

Attachments: Promotioanl message and meeting miutes drafting

Respected Team, This email is to advise you that perhaps the CEO have asked me to produce marketing messaging to market the Diploma of Leadership and Management program to college grads. I’m pleased to inform that early severe droughts of the advertising messages and mood board have begun. A meeting was held to brainstorm fresh ideas for the aesthetically attractive goal which we needed. As a result, we’ve designed a mood board again for MMI corporation, and a marketing messages to go with it. The sales and meeting minutes are included in the file.   Thanking you Kindest regards

 

2. Prepare for the meeting

 

Reflect on the meeting requirements and prepare for the meeting. Complete the table below:

 

Meeting preparation
Authority to present   What is your authority to organise and facilitate this meeting?	Chairperson
Compliance   Identify any compliance requirements (2-3). For instance: ·          Information subject to confidentiality ·          Adherence to policy and procedures ·          WHS considerations	1. MMI quality standards 2. Board of directors expectations 3. Health and safety regulation compliance 4. Information confidentiality.
Information needs   What do participants need to know? What is the purpose of the meeting? (2-3 key items)	This meeting goal is about creating the various ideas for the program of diploma leadership for students and by drafting of promotional messages and Website’s mood board of various international students.
Position   Describe your position in line with the purpose of the meeting. For example, how will you ensure that the meeting has clear outcomes? How will you allow everybody to engage in the brainstorming? (30-50 words)	The meeting’s effectiveness would have been assured if there were a specific agenda with timelines and goals with each topic. The meeting’s subject and goals would’ve been communicated to participants in preparation. To get everybody interested in the brainstorming session, the Round Robin approach are used.

 

3. Conduct the meeting (20-30 minutes)

Facilitate the meeting with the marketing team:

• Explain the meeting objectives and seek consensus
• Assign roles such as the meeting chair and note-taker
• Facilitate the brainstorming
• Make sure that all team members participate actively
• Lead the meeting to achieve clear outcomes
• Use active listening and questioning to seek information and confirm understanding
• Adapt your communication style to build trust with the team
• Create a positive work environment during the meeting

Reflect on the meeting and answer the questions in the table below.

(50-100 words in total)

Reflection – meeting with the Marketing Team
How did you take notes during the meeting?	Notes of meeting is been taken in meeting minutes format
Who chaired the meeting?	Marketing manager
How did you facilitate the meeting? Provide an example.	I coordinated the meeting by ensuring everybody had access to the agenda. I started the meeting by offering a warm welcome to all guests and laying out the requirements. I made sure that now the meeting’s agenda and processes were followed, and also supporting other people’s ideas and viewpoints. I recommended, for example, that we use a cyclic table style to enable for consecutive entry out of each participant.
What did you do well? What could you improve?	Agenda of meeting is been managed by us and meeting protocols has been managed. Participants is been engaged and items is been discussed. This must be improved by having better timestamp.

 

4. Write the meeting minutes

 

Record the meeting minutes using Template 3.

 

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title	Mood board and promotional message discussion
Date and Time	08/04/2022
Location	Conference room
Attendees	Logan, Marketing manager, Jason and Maria
Apologies	NA
Summary of Discussion
Marketing impact discussion	Marketing analysis of competitor website has been presented by Maria having the main analysis
Ideas must be shared	Ideas has been discussed by Jason for the content and structure of the message which must be followed by Maria and Jason who has been giving the inputs and feedback
Moodboard ideas	Logan is been presented the mood board design ideas and this has invited recommendations from Jason and Maria has given the inputs.
Action Items
	Responsibility	Deadline
Moodboard designing and draft design	Logan	08/04/2022
Promotional message idea refining	Jason	08/04/2022

 

5. Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to inform her about the ideas brainstormed during the meeting and your choice with the promotional message and mood board.

Include a draft of the promotional message and mood board in the message body. Please note that the mood board can be as simple as a collage of images.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO

To: Deborah Red

Cc:

Bcc:

Subject: Mood board designing and promotional message

Date email is sent: 08/04/2022

Attachments:Meeting minutes

Respected Ma’am,   The purpose of such an email is to keep you posted on our performance on the project you’ve assigned to me. The advertising agency had sessions in which we reviewed different thoughts and points of view, which contributed in the development of the plan we might have designed. All of the guests offered their information and insights about how to use compelling promotional material and mood boards to effectively market our university to international students. The recommended mood board and promotional material are outlined below: The meetings are also supplied as a download. Your valuable input or idea is much appreciated.   Thanking you Kindest regards

 

Task 2.2 Present to and negotiate the draft work with relevant stakeholders

 

Schedule a time with the trainer and assessor in week 4 of class to meet with relevant stakeholders (played by a group of classmates). This is a Role-Play.

The meeting is about :

• Presenting your draft work for the promotional message and the mood board
• Gather feedback and input from stakeholders
• Negotiate changes and improvements
• Obtain approval

The trainer and assessor will validate that the meeting took place and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

 

1. Organise the meeting (20-30 minutes)

 

Stakeholders availability is as follows:

 

Stakeholder	Role	Availability
Deborah Red	CEO	Tuesday 11-12 Thursday 16-17
Leonard Black	CFO	Monday 12-13 Wednesday 10-11 Thursday 15-17
Taylor Duncan	Academic Manager	Monday 12-14 Tuesday 10-12 Thursday 12-17 Friday 9-10

 

1. Develop a meeting agenda (Template 1).

Include 3-4 agenda items, consider staff availability when scheduling a time for the meeting.

Template 1 -Meeting Agenda

Meeting Agenda
Meeting Title	Improvements in Promotional message and Moodboard feedback
Date and Time	08/04/2022
Location	Conference room
Attendees	Leonard Black, taylor Duncan, Marketing manager and Deborah Red
Content
Items for discussion	Presenter	Duration
Ideas and strategies introduction	Marketing manager	12 minutes
Promotional message and mood board presentation	Marketing manager	12 minutes
Changes and Improvements negotiation	CEO, CFO, Marketing manager and Academic manager	17 minutes
Review of Action Items from the previous meeting	NA
Proposals for the next meeting agenda	Marketing manager	7 minutes

 

1. Write an email to the stakeholders to inform them of the meeting.

Attach the meeting agenda and mention any other relevant meeting material in the message body (example: link to competitors’ website).

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to Stakeholders

To: CFO, Academic manager, Marketing team, CEO

Cc:

Bcc:

Subject: Work negotiation and presentation drafting

Date email is sent: 10/04/2022

Attachments:

Respected team,   The purpose of this email is to invite all to a meeting where the advertising agency will present and evaluate the promotional campaign works for the Diploma of Leadership and Management program. We aim to obtain comments and data from you, the attendees, during this meeting so that we may talk about any necessary modifications or changes and also get your approval.   This meeting is being happened in the meeting room on Saturday, 10/04/2022 on 11:00 AM

 

2. Prepare for the meeting

 

Reflect on the meeting requirements and prepare for the meeting, the negotiation and the presentation.

 

Assume the following:

• The implementation of your proposal for the promotional message and the website would be 10% over budget. The CFO does not want to run any project over budget.
• The CFO is detailed oriented; he likes facts and data; he is efficient and to the point. He is not a risk-taker.
• The Academic Manager is not assertive but responsive; she values the quality of the courses. She is a low-risk taker and compliance-driven. She can be over-sensitive, emotional and sometimes dramatic.
• The CEO is a risk-taker, decisive and determined. She is strong-minded. She can be impatient, inflexible, and a poor listener.
• The CEO would be happy to spend additional money on your proposal, but she knows that the board would not accept a higher budget.
• The CEO wants an engaging and professionally structured presentation.

 

When conducting the meeting, please note that your classmates will play their roles based on the scenario described above.

 

Complete the table below:

 

Meeting, presentation and negotiation –  preparation
Authority to present   What is your authority to organise and present in this meeting?	There is the responsibility of marketing manager for services promotion, brands, business and products and they will be in charge in marketing strategies and pricing development and business leads is to be generated.
Compliance   Identify any compliance requirements (2-3). For instance: ·          Information subject to confidentiality ·          Adherence to policy and procedures ·          WHS considerations	Compliance requirements must be as follows 1. MMI policies and procedures 2. MMI quality standards 3. Board of directors
Information needs   What do the stakeholders need to know? What is the purpose of the meeting? (2-3 key items)	Participants is been required for knowing the different objectives, course, goals and values of the company.
Position   Describe your position in line with the purpose of this meeting. For example, how can you influence the stakeholders to approve your draft work? (30-50 words)	In this attendees is been need for containing the overview of organization that can include the statistical data and development of new systems and stakeholders involvement.
Forum   Outline the forum of choice for the presentation, including details. For instance, how the meeting will be structured.	This meeting would start having overview of issues should be discussed and room of presentation is to be followed by comments, reviews and time.
Communication   Determine and outline the tone, structure and style of communication of the presentation according to the target audience.	Meeting sound, format, target audience and arrangement must be formal, constructive and respectful
Presentation Prepare a brief PowerPoint presentation (5-6 slides) to present the promotional message and the mood board. Include a slide for Q&A.	Submit the PowerPoint with the assessment. Call this PowerPoint 1.
Objectives of the negotiation   Identify the objectives of the negotiation during the meeting (2-3)	1. Obstacles is to be remived that can be faced by company 2. fair and reasonable budhget is to be set for project 3. Relation is to be maintained with stakeholders
Needs and requirements from stakeholders   Identify needs and requirements from stakeholders (4-5). Hint: refer to the scenario provided and the Case Study in Appendix 1.	To expand the industry’s permanent base to Sydney, wherein training program is becoming increasingly popular.   To expand the course options, add a new qualification to the registration section.   Boost the number of regular consumers who participate in approved programmes.   Rethinking authorised business courses to add a work component over the semester to make them more accessible to international students.
Issues and problems   Identify potential issues and problems. (3-4)	CFO is not approved by promotional message and mood board CFO is not been agreed to budget.
Position and supporting arguments   Prepare position and supporting arguments for the negotiation.	School must be researched by some students which is been enrolled.

 

3. Conduct the meeting (20-30 minutes)

Facilitate the meeting with the stakeholders:

• Explain the meeting objectives and seek consensus
• Assign roles such as chair and note-taker
• Facilitate the conversation
• Ensure participation and engagement from stakeholders
• Lead the meeting to achieve clear outcomes
• Use active listening and questioning to seek information and confirm understanding
• Adapt your communication style to build trust with the team
• Create a positive work environment during the meeting
• Present the promotional message and the mood board
• Answer questions from stakeholders and provide relevant information
• Establish areas of common ground and potential compromise
• Manage the stakeholders’ different personalities and expectations
• Negotiate changes and improvements
• Achieve consensus and obtain approval for the promotional message and the mood board

Reflect on the meeting and answer the questions in the table below.

(100-150 words in total)

Reflection – Meeting with stakeholders
How did you take notes during the meeting?	Written document of summary is been made by us, suggetions, feedback, key point from the stakeholders to be discussed.
Who chaired the meeting?	Marketing manager
How did you facilitate the meeting? Provide an example.	Clear articulation of the meeting in that stakeholders must be provided having requirements of project.
What negotiation technique/s did you use? Why?	Using of the structured presentation that can include the statistical data, evidence and information.
What was the tone of your presentation? How did you positively influence stakeholders?	Tone, style and structure of meeting related to target audience must be formal, positive and polite.
What did you do well? What could you improve?	This can be smooth and effective.

 

4. Peer- review

• Provide the stakeholders with the feedback report form (Template 4) before the presentation, in soft or hard copy, to take notes.
• Ask your classmates to complete the feedback report, sign and date.
• Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission.
• Take the feedback received into consideration and finalise the promotional message and the mood board to present to the focus group in Task 2.3.

 

Template 4 -Feedback Report

Peer Review Form
Full Name and signature of the student completing the peer review.	Full Name:     Signature:
Date
The Project Manager facilitated the meeting effectively by encouraging participation and feedback.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		✓
The Project Manager demonstrated positive reception of ideas and acknowledged suggestions, improvements and feedback.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		✓
The presentation was engaging, informative and professionally delivered.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		✓
The Project Manager established a relationship of mutual trust and respect with the stakeholders.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		✓
The Project Manager negotiated effectively with the stakeholders.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		✓
The Project Manager used active listening and questioning when discussing and clarifying information and to confirm understanding.	Strongly Agree	Agree		Neutral		Disagree			Strongly Disagree
		✓
The outcome of the meeting was….	Exceptional	Excellent	Very Good		Good		Fair	Poor		Very Poor
			✓
Overall, the meeting was …	Exceptional	Excellent	Very Good		Good		Fair	Poor		Very Poor
			✓
Feedback about organising and facilitating the meeting. (30-50 words)	The team’s architecture may be improved for completing tasks, and indeed the moderators and presentation must complete work in a timely manner (Arnold, et al., 2015).
Feedback about negotiation skills. (30-50 words)	With excellent diplomatic skills, the amount of uncertainty and understanding that arises as a result of an inadequate information or exposition may be decreased.
Feedback about the presentation. (30-50 words)	The powerpoint was well-organized and well-structured, and it was simple to read and comprehend.

 

5. Write the meeting minutes

 

Record the meeting minutes using Template 3.

 

Template 3 -Meeting Minutes

Meeting Minutes
Meeting Title	The atmosphere board is shown, as well as the promotional strategy that is offered.
Date and Time	6 april 2022 1:00 to 1:30
Location	Conference hall
Attendees	Taylor Duncan, Leonard Black, Deborah Red
Apologies	NA
Summary of Discussion
Mood boards and advertising message draught presentations.	1) The proposal was taken into consideration. 2) The attendees submitted their opinions and comments (Dike, et al., 2015).
Questions and answers, as well as feedback	1) For help, there must have been images with in subjects. 2) Sample booklets and PowerPoint presentations are utilised.
	Responsibility	Deadline
<It is possible to improve the advertising messages.>	Marketing of team	6 April 2022
< The kanban board might be better>	Marketing of team	7 April 2022

 

 

6. Inform stakeholders of the outcome of the meeting

Write an email to the CEO, Ms Deborah Red, to summarise the outcome of the meeting.

Summarise the agreed changes and improvements, and describe the actions taken to implement the agreed changes.

Attach the meeting minutes to the email.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(60-100 words)

Template 2 -Email

Email to the CEO

To: Ms. Deborah Red

Cc:

Bcc:

Subject:

Date email is sent: meeting minutes

Attachments:Additional measures, as well as agreed-upon enhancements and adjustments

Ms. Red,   The purpose of this email is to advise you that enhancements and adjustments have already been introduced to the employment conditions. The study is carried out, and the significance of social networks is highlighted in order to emphasize the relevance of spending in the sector. The appropriate activities will be made in order to comply with the suggestions. The minutes of the meeting are appended below.   Warm regards Manager of marketing

 

Task 2.3 Present to a focus group

 

This task requires you to test the finalised promotional message and mood board with a focus group.

Schedule a time with the trainer and assessor in week 5 of class and present the finalised work to a group of classmates who will play the role of prospective students (target group in the focus group) in simulated work conditions.This is a Role-Play.

Duration: 15-20 minutes.

The trainer and assessor will evaluate your performance during the Role-Play and provide feedback on the marking sheet.

If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to perform the Role-Play.

Before the presentation

• Plan for the presentation. Complete the table below:

 

Focus group presentation –  preparation
Authority to present   What is your authority to organise and present to the focus group?	Because he or she is in charge of developing advertising campaigns, producing new sales opportunities, and supervising advertisement department staff, the marketing strategy for advertising enterprises, services, items, or brands is his or her responsibility.
Compliance   Identify any compliance requirements (2-3). For instance: ·          Information subject to confidentiality ·          Adherence to policy and procedures ·          WHS considerations	The industry’s policies or processes.   Anything that must remain confidential.   Attending university requirements
Information needs   What does the focus group need to know? What is the purpose of the focus group? (2-3 key items)	Participants should be informed of the organization.it goals, objectives, values, and visions.   The importance of these programs in supporting career advancement must be understood by the participant.
Position   Describe your position in line with the purpose of communication. For example, how can you collect unbiased and objective feedback from the focus group? (30-50 words)	According to the target audience, the sound, form, and appearance of this meeting had to be formal, constructive, and enjoyable. To attract foreign students, the program’s aim and the different programs it offers must be presented in an aesthetically compelling and accessible manner. It is necessary to have communication skills, but also stress management and mental stability (Mládková, 2012).
Forum   Outline the forum of choice for the presentation, including details. For instance, how the testing will be structured.	The conference will present an overview of the topics to be covered, as well as a place for exhibitors, before moving on to a period for questions, suggestions, and observations.
Communication   Determine and outline the tone, structure and style of communication of the presentation to the focus.	Based on its intended population, the tone, style, and structure of this workshop may be conversational, positive, respectful, and honest.
Presentation Prepare a brief PowerPoint presentation (5-6 slides) to present the finalised promotional message and the mood board to the focus group. Include a slide for Q&A.

 

• Prepare to provide the testing feedback form (Template 5) to each participant in the focus group (soft or hard copy).

 

Template 5 -Testing feedback form

Testing Feedback Form
Date: Name of the student providing feedback:
Thank you for participating in this focus group. You will be presented with a promotional message for the new campus in Sydney and a mood board for a website promoting the campus to prospective students students. Please answer the questions below and let us know what we are doing right and what we can improve.
Question	Your answer
Describe your first impression of the promotional message about the new campus in 3 words.
Would the message lead you to find out more about the school and campus?	Y ☐ N ✓
How would you describe the tone of the message? Use one adjective that best describes it.	Polite
Would you visit the campus based on the appeal of the promotional message?	Y ✓ N ☐
When looking at the mood board, what did you think (tick all that applies):	I liked the colours Y ✓N ☐ Why?
	The design is appealing Y ✓N ☐ Why?
	I would explore the website Y N ☐ Why?
	Would you change anything?  Y ✓N ☐ If yes, what?
What caught your attention in the mood board? Why?
Do you have any questions, observations, or feedback that you would like to share?	Y ✓ N ☐ If yes, please provide your comments below:

 

During the presentation

• Explain the objective of the focus group presentation
• Present the finalised promotional message and mood board
• Ensure participation and engagement from the focus group
• Use active listening and questioning to seek information and confirm understanding
• Adapt your communication style to build trust with the focus group
• Create a positive environment during the focus group
• Answer questions from the focus group and provide relevant information
• Collect feedback from the focus group

After the presentation

• Provide evidence that the feedback reports were completed: a scanned copy of the forms attached to your submission
• Reflect on the presentation to the focus group and answer the questions in the table below.

(50-100 words in total)

Reflection – Meeting with stakeholders
How did you facilitate the focus group?	By motivating and interacting with others while maintaining an optimistic outlook.
What did you find most challenging during the presentation?	It’s challenging to capture the interest the enthusiasm of the focus group.
Provide an example of a question you answered.	What makes the program stand out to others?
What did you do well? What could you improve?	Communications approaches that are acceptable will be employed.

 

• Write an email to the CEO, Ms Deborah Red, to summarise the focus group’s outcome.

Summarise the feedback received by the focus group and how you will follow up on that feedback.

Use Template 2.

The email text should be grammatically correct and written in an appropriate (polite, business-like) style.

(50-100 words)

Template 2 -Email

Email to the CEO

To: Deborah Red and CEO

Cc:

Bcc:

Subject: the outcomes of focus group

Date email is sent:

Attachments:

Dear Ms. Deborah Red This email is to notify you of the findings of the roundtable discussion, as well as the techniques we will use to anticipate and respond to your input.   We are happy to report that all of the responses have been favourable, and the overseas students have expressed their gratitude.   All of the children were captivated and included in storyboard as a result of our tone and advertising message. This excellent outcome would have not been possible with out ideas received from consumers and the marketing firm. We are pleased with our accomplishments and effort.   We eagerly await your useful suggestions and input on this matter. Regards Marketing manager

References 

Please include your references below:   (Please refer to this referencing guide if needed or speak to your trainer for any specific referencing requirements for this assessment)   Mládková, L. (2012). Leadership in management of knowledge workers. Procedia-Social and Behavioral Sciences, 41, 243-250.   Dike, V. E., Odiwe, K., Ehujor, D. M., & Dike, V. E. (2015). Leadership and management in the 21st-century organizations: A practical approach. World Journal of Social Science Research, 2(2).   Arnold, R., Fletcher, D., & Anderson, R. (2015). Leadership and management in elite sport: Factors perceived to influence performance. International journal of sports science & coaching, 10(2-3), 285-304.

 

SITXMGT001 Monitor work operations

 

Table of Contents

Case study 1. 3

Monitoring of working hours and efficiency included in those hours. 3

Use of consultative process for systems and procedures. 3

Measures were taken for preventing the hygiene issues. 3

Involved delegation process. 3

Estimation of budget and determining whether training will be required for accomodating new jobs  4

Ways in which daily operation won’t get impacted due to proposed changes. 4

Case study 2. 5

Nature of complaint 5

A procedure that should be followed for receiving a complaint 5

Standard procedure for investigating a complaint 5

Legal responsibilities as a manager 6

Case study 3. 7

A systematic approach for investigation areas. 7

Solutions for limitations. 7

Aspects to be investigated in food as well as beverages service areas. 7

Details of staff involved. 7

Case study 4. 9

Suggestions for an effective implemented and detailed system for each department 9

Implications for the existing staff. 9

References. 10

Case study 1

Monitoring of working hours and efficiency included in those hours

First and foremost, GPS trackers could be used for tracking the drivers and developing an understanding regarding how their work is going on, since it is very tough and exhausting for drivers to complete a whole tour, one more driver or a guide should be appointed so that the work will get divided and there will not be much pressure on one person only.

Use of consultative process for systems and procedures

Every driver will be made aware of the use of GPS devices on vehicles, and if they feel fine regarding the same. After the difficulties of drivers were assessed regarding regards to them not being able to finish their job effectively, it will be their choice whether they want to add one more person either as a driver or guide for helping them in finishing their job. Before application, each staff member will be properly trained and fully energized (Li et al., 2020).

Measures were taken for preventing the hygiene issues

• Every vehicle will be taken for professional auto repairing as well as inspection.
• The professional car engineer will be summoned for regular inspection.
• Application of regulations regarding food safety as well as hygiene will be done by each staff member.
• Training will be provided to staff for complying with the standards of hygiene.
• Rewards, as well as fines, will be set, and the staff members will be able to report each other for not obeying the rules.
• Some of the tour fees will be refunded to customers if any kind of hygiene issues will be reported by them

Involved delegation process

• A meeting will be conducted with all the staff members regarding the new work plans.
• If anyone will have any questions or problems regarding the new changes, they will be addressed.
• All responsibilities in line with the vehicles, like cleaning as well as inspection will be of the drivers.
• The guides will have to manage the routes of the tour and the time to be spent at each spot.
• The team involved in the preparation of food will pay attention to the suppliers, hygiene as well as the offering needs of different customers.
• It will be the duty of the guide to ensure the issues regarding the safety of any customer.

Yes, the specification of the new job will have to be provided in writing, at least 6 of such specifications will be written.

Estimation of budget and determining whether training will be required for accommodating new jobs

The direct cost of estimation involves the salary cost of the new tour, inspection cost of vehicles, material cost (paper printing, new hygiene qualified equipment), and repair costs. While the indirect cost will involve the HR cost, office cost, or the non-operation losses during this time of adjustment (He et al., 2020).

Yes, there will be the need for pieces of training. Some professional guidance will be needed by the rivers and hygiene study class by the team of food preparation. But the newly hired guides, need to know every spot of the complete tour, which will be already offered to them for studying before work.

Ways in which daily operation won’t get impacted due to proposed changes

• The day-to-day operations won’t get impacted since everything is planned and executed systematically and things will not add more responsibilities but is a delegation of appropriate responsibilities to each staff member.

Case study 2

Nature of complaint

The nature of the complaint here seems to be that of sexual harassment. Since it has been clear from what Elena told that she gets silent offensive remarks from her supervisor very frequently, she also noticed him stalking her on numerous occasions after the work and he also ensure that he is working the same shifts as her.

A procedure that should be followed for receiving a complaint

• In the first place, Elena should be reassured that she is being taken seriously.
• All the evidence provided by Elens will be collected
• Changing the shifts of Elena and her supervisor.
• Investigating whether her complaint is real, by checking the surveillance camera or inquiring the office staff (Siuta & Bergman, 2019).

Standard procedure for investigating a complaint

• Assuring Elena’s supervisor, that a fair investigation will take place on behalf of the accuser and the accused.
• Interviewing all the main witnesses in this matter and asking open-ended questions along with seeking facts that approve or disapprove the allegations made by the employee.
• Interviewing supervisor, applying the same respectful approach with him as accorded with the accuser.
• Consulting with the attorney for making sure that the whole situation is looked upon reasonably and purely based on the collected pieces of evidence.
• Make sure that the attorney also supports your direction.
• Deciding whether this incident of sexual harassment took place, is based on documentation as well as advice from attorneys and colleagues.
• Changing a reporting assignment if required.
• Assuring the employees that no incidents like this occurs by follow-up, and documentation of that follow-up, with the employee who filed the original complaint, keeping all the documentation separate from the personal file.

Legal responsibilities as a manager

As a manager, it is my responsibility to understand completely the act of sex discrimination along with other laws on discrimination, and sexual harassment, and should also make sure that the development of a written policy is done, that prohibits sexual harassment and assure employees of a safe workplace. The complaint should also be immediately reported to the EEO officer (Hardies, 2019).

 

 

Case study 3

A systematic approach for investigation areas

The areas that are to be investigated are the operational issues, meal servicing, quality of meals, one-on-one conversations with the sous chef and the head chef regarding the lack of equipment capacity they say have been faced by them, and conversations with the front-of-house office.

A systematic approach for the same will be –

• Interviewing all the staff members regarding the issues in their specific areas individually.
• Take a note of the reviews of the customers and the problems they have been facing.
• Trying to understand their problems and discussion of best possible solutions for the same problems.
• Implementation of the solutions in a systematic manner.

Solutions for limitations

Since the budget is still 5 months away, the potential solution will be to buy this equipment on credit or rent them for some time, until and unless the equipment is acquired.

Aspects to be investigated in food as well as beverages service areas

In the food as well as beverages section, the quality of meals is to be inspected and since it is bad, what are the reasons for the same. The lack of some equipment capacity and other issues faced by chefs and the investigation of complaints regarding the meal services (Phucharoen & Sangkaew, 2020).

Details of staff involved

Details of staff that are involved in this process include:

Operational staff – for operational issues

Kitchen staff- in quality and preparation of food.

Waiters – regarding the delays in service of food.

Front of house or F & B staff – according to whom everything is going normal.

 

 

Case study 4

Suggestions for an effective implemented and detailed system for each department

A meeting should be conducted with the manager as well as supervisor, and the new set up policies, as well as the procedure, should be discussed for all the departments involving each product as well as services and should also be enforced strictly for each staff member.

HR: a full-time staff needs to be hired, the number of part-time staff should be decreased in each department of the hotel. Because of the new management, there should be re-interview as well as observation of all the staff members, and only those who are suitable and excellent should be chosen to make them stay. A series of training classes should be arranged on service for the staff members to put inappropriate job positions and providing apt induction for the senior staff.

Food, as well as beverages: a written procedure, should be developed for weekly or daily presence of beverages, every head chef as well as sous chef who cooks, should ensure making the same recipes and same presentation of food. All the processes of cooking should be organized as well as recognized in the meeting (Ushakov et al., 2020).

Housekeeping: all the staff of housekeeping should be trained for cleaning as well as setting up of the room under the same kinds of procedures. There should be daily operational meetings for monitoring the progress as well as discovering the problems and also ensuring to solve them.

Implications for the existing staff

Establishment of transparency as well as effective communication, since the selection of staff, has already been done because of new management, we need to encourage and compliment these staff members, For all the pieces of training as well as strict policies for the future of hotel for getting better as well as competitive.

Personal counseling should also be provided when needed, the implementation should be monitored, by observation as well as an examination of their performance, with the help of customer reviews. Rewards, as well as a punishment system, should also be implemented for encouraging them to behave as well as study better.

References

Hardies, K. (2019). Personality, social norms, and sexual harassment in the workplace. Personality and individual differences, 151, 109496.

He, L., Zha, J., & Loo, H. A. (2020). How to improve tourism energy efficiency to achieve sustainable tourism: Evidence from China. Current Issues in Tourism, 23(1), 1-16.

Li, Y., Li, R., Ruan, W., & Liu, C. H. (2020). Research of the effect of tourism economic contact on the efficiency of the tourism industry. Sustainability, 12(14), 5652.

Phucharoen, C., & Sangkaew, N. (2020). Does firm efficiency matter in the hospitality industry? An empirical examination of foreign demand for accommodation and hotel efficiency in Thailand. Journal of Tourism Analysis: Revista de Análisis Turístico.

Siuta, R. L., & Bergman, M. E. (2019). Sexual harassment in the workplace. In Oxford Research Encyclopedia of Business and Management.

Ushakov, R. N., Kryukova, E. M., Khetagurova, V. S., Mukhomorova, I. V., & Zelenov, V. V. (2020). The efficiency of hotel management. Training of specialists in the hotel industry field. Journal of Environmental Management & Tourism, 11(2 (42)), 388-395.

Assessment Task 1

 

Part A: Operational Plan Cup Bake

Operational Objectives by December 2023	Actions required	Details of resources required to achieve actions	Timelines	Allocation to:	KPIs
To shortlist 3 to 4 potential sites or places	Accurately monitor all the sites individually	Human resources	1 month	Alan	Perfectly monitoring of sites
Lookout location for NSW South Coast – Eden to the Site of Ulladulla region	Monitor and check the location and infrastructure (Leo, et al., 2019).	Human resources	1 month	Peter	Identification of the perfect location
Involve inputs or communication of stakeholders for overhead sites	Communicate with the relevant stakeholders and engage with them to make a recommendation for the sites	Human resources	5 days	Alan	Good communication skills
Identify resources and materials required to begin designing or building the selected site	Keep in mind the infrastructure and think about the relevant resources and materials (Leo, et al., 2019).	Physical resources and technology	5 days	Peter	Identification of relevant resources
Identifying the requirements of staff for some new locations both Bakery and Café	Engage with the staff and communicate with them by conducting informal meetings	Human resources	3 days	Alan	Staff requirements were identified
Site of NSW South Coast completely operational from upcoming August	Prepare the site completely to start the operations (Leo, et al., 2019).	Human resources and physical resources	5 months	Peter	The site was completed to start the operations

 

Part B: Risk assessment

Scope of assessment:				LOCATION AND SET UP OF CUPNBAKE CAFÉ ON NSW COASTAL REGION
Critical success factors:				Good management skills
Internal & external stakeholders:				Alan, Peter, Staff, Manager, Operational Manager
Risk description	Severity Rating	Likelihood Rating		Overall rating/Priority		Treatment/control methods			Timeline/Monitoring
Financial risk	4	4		16		Make sure that funds are available. Utilize the funds with optimism (Ullah, et al., 2021).			Daily
Technical risk	3	2		6		Monitor the systems of technology and make regular updates (Ullah, et al., 2021).			Weekly
Economical risk	4	3		12		Regularly check the inflow and outflow of cash in the cafe			Daily
Fire at sites	3	2		6		Make sure that all fire extinguishers are available at sites and working accurately (Voznytsia, 2021).			Within a week
Injury to workers	2	1		2		Make sure first aid is available at the site and apply the policy of WHS to protect the workers from injury (Voznytsia, 2021).			Daily
Scope of assessment:							LOCATION AND SET UP OF CUPNBAKE CAFÉ ON NSW COASTAL REGION
Critical success factors:
Internal & external stakeholders:
Risk description			Severity Rating		Likelihood Rating		Overall rating/Priority	Treatment/control methods		Timeline/Monitoring
Falls and ships			3		2		6	Make sure that the workers are safe from any kind of fall (Ramezani, et al., 2020).		daily
Food safety			4		3		12	Make sure that all the ingredients are fresh		daily
Damages due to natural disasters			2		1		2	Take the plan of insurance policy to be secure from any kind of damage due to natural disaster (Ramezani, et al., 2020).		Within a year
Theft			2		1		2	Make sure that all the funds and monetary resources are kept at bank or safe places		Weekly
Poor management of brand			3		2		6	Develop excellent strategies regarding marketing and management (Ramezani, et al., 2020).		Within a week

 

 

 

Assessment Task 2

 

TASKS to Perform:

 

Task description:	Skills required	Relationship to other tasks within Company
Handling the customers	During this time we have to talk to the customers in a low and sweet voice (Qian, et al., 2021).	We have to maintain the balance between the working policy of the organization.
Welcoming the customers	They have to welcome the customers with a warm welcome.	This describes the quality of the work of the company.
Provide a better level of the services	The fastest service in the bakery will describe the importance of the customers in their company.	They have to make sure to handle the customer on time.
Taste and the equality matter in the food	This is an important thing to do in the organization is because the taste of the food will provide positive feedback from the customers.	The presentation of the food will matter the most (Anyakoha, 2019).
Clean the table after the customers leave	These are the services that describe the hygiene factors of the company.	They have to use the cleaning types of equipment and the sanitizers for the safety of everyone.
Presentation of the dish	The presentation and the decoration will make a better impact on the customers.	They want to get to their quality better settlement.
Reach the level of customer satisfaction	This is the duty of the organization that they have to reach the level of customer satisfaction.	This will describe the company working policy and provide the settlement of the company.
Polite behavior	They have to always have to put polite behavior in front of their customers.	This shows the respect of the customers from the company.
Taken the action	They have to take the action on time to present the better deliveries.	This describes the company working policy and the action they have taken for the company’s development.
Employment	The company has to hire candidates which know have the better services (Qian, et al., 2021).	They should take the better level of the services and for they need the candidates which have the proper knowledge.
Job strategies	They have to provide the services which will meet their working strategies.	This is the better and the most innovative service es available.

 

 

 

ACTIVITES to Perform:

 

Activities description:	Repetitive/Irregular/Sequence	Core competencies:	Degree of difficulty:
Customer handling	Repetitive	Nature maintenance and the customer handling services knowledge (Delicato, et al.,  2020).	4
Services handling	Repetitive	They have to handle the services and provide a better level of the services.	4
Feedback examination	Sequence	They want to examine the feedback of the customers to make the better  working policy	4
Review the working policy	Sequence	They have to review the working policy.	3
Calling the customers	Irregular	They have to call their customers for further details of the booking services (Strah,2022).	2
Services details	Repetitive	They have to give and provide a better level of the services	4
Baking	Repetitive	They want to bake the cookies and the cakes on time for better deliveries.	4
Hiring new candidates	Repetitive	This is the duty of the HR of the organization to hire the new candidates in the organization. this is the duty of HR to present a better level of the services (Delicato, et al.,  2020).	4
Handle the complaints	Repetitive	The management team has to handle the complaints which are raised in the organization.	4

ENVIRONMENT ANALYSIS:

1. Identify the environments that this role will be working including:
   1. What stages the sites are at
   2. Safe/unsafe
   3. Controlled/Uncontrolled
   4. Training/Briefing required

 

Environment description:	Safe/Unsafe	Controlled/Uncontrolled	Training required/Briefings:
Safe working environment	Safe	Controlled	The expert and the head chief do not require the training.
Cooking procedures	Safe	Controlled	They have to use the proper cooking training procedures to give better deliveries.
Baking skills	Safe	Controlled	They have to use their baking skills in the cooking services but they have to take the proper handle and the management (Salehi, et al., 2020).
Lisitng the ingriedients	Unsafe	Controlled	There might be a situation in which they will forget the ingredient to buy and this will make a tough situation for the organization.
Using the oven	Unsafe	Uncontrolled	There might be a situation in which the cooking and the baking will might get failed. This will create the risk and the issue in the company while cooking (Di Nunzio, et al., 2020).
Baking procedures	Unsafe	Uncontrolled	There might be a situation in which they have to do a better level of backing to maintain the taste in the cakes.
Ingrideints	Unsafe	Uncontrolled	During the backing procedures if the ingredients will may get fail this will destroy the taste of the cakes.
Locality	Safe	Controlled	A safe environment is an important thing to do and for this, they have to put the CCTV camera for their safety.
Protocol management	Safe	Controlled	They have to handle things protocol management and for that, they have to follow the rules and the regulations (Anyakoha, 2019).
Nature	Safe	Controlled	The nature of the staff member describes the person’s personality and the nature of the towards their staff members in the organization.
Communication	Safe	Controlled	They have to communicate with their clients perfectly. The communication skills describe the company working policy and its management settlements.
Greetings	Safe	Controlled	Greetings will describe the customer’s satisfaction and also, develop an image of the organization in the market. This will also, help the company to get positive feedback towards the company from their clients.

 

 

 

References

Anyakoha, C. (2019). Job analysis as a tool for improved organizational performance of SMEs in Lagos, Nigeria. Central European Journal of Labour Law and Personnel Management, 2(1), 7-16.

Delicato, C., Schouteten, J. J., Dewettinck, K., Gellynck, X., &Tzompa-Sosa, D. A. (2020). Consumers’ perception of bakery products with insect fat as partial butter replacement. Food Quality and Preference, 79, 103755.

Di Nunzio, M., Picone, G., Pasini, F., Chiarello, E., Caboni, M. F., Capozzi, F., … &Bordoni, A. (2020). Olive oil by-product as a functional ingredient in bakery products. Influence of processing and evaluation of biological effects. Food Research International, 131, 108940.

Leo, M., Sharma, S., &Maddulety, K. (2019). Machine learning in banking risk management: A literature review. Risks, 7(1), 29.

Qian, M., Liu, D., Zhang, X., Yin, Z., Ismail, B. B., Ye, X., & Guo, M. (2021). A review of active packaging in bakery products: Applications and future trends. Trends in Food Science & Technology, 114, 459-471.

Ramezani, P., Edrington, C. S., Hoang, P. H., Deb, N., Papari, B., &Ozkan, G. (2020, February). MetaMetric Approach in Performance Assessment of System Level Controllers for Different Operational Objectives. In 2020 IEEE Texas Power and Energy Conference (TPEC) (pp. 1-6). IEEE.

Salehi, F. (2020). Effect of common and new gums on the quality, physical, and textural properties of bakery products: A review. Journal of texture studies, 51(2), 361-370.

Strah, N., Rupp, D. E., & Morris, S. B. (2022). Job analysis and job classification for addressing pay inequality in organizations: Adjusting our methods within a shifting legal landscape. Industrial and Organizational Psychology, 15(1), 1-45.

Ullah, F., Qayyum, S., Thaheem, M. J., Al-Turjman, F., &Sepasgozar, S. M. (2021). Risk management in sustainable smart cities governance: A TOE framework. Technological Forecasting and Social Change, 167, 120743.

Voznytsia, A. (2021). Operational objectives of natural and artificial systems (Doctoral dissertation, National Aviation University).

Assessment

Task 1

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title Unit Code
Student name
Student ID number
Student signature		Date
Task Number

——OFFICE USE ONLY—– For Trainer and Assessor to complete: ◻   Student requested reasonable adjustment for the assessment

Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: ·         legislative requirements relevant to workplace communication ·         organisational requirements relevant to workplace communication (including digital form): workplace policies codes of conduct organisational reputation and culture ·         techniques to resolve communication challenges ·         methods to mentor and coach others ·         key principles of cross-cultural communication and communication with individuals with special needs or disabilities ·         communication protocols relevant to organisational information needs: internal and external communication guides risk based/emergency communication guides style/formatting of communication guides processes for allocation of responsibilities for standard communication ·         communication challenges relevant to performance evidence: ·         conflicts with clients or team members ·         potential risks or safety hazards ·         unethical or inappropriate communication ·         appropriately framing organisational messaging ·         key relevant features of: different communication styles different communication methods relevant cross cultural communication techniques negotiation and conflict resolution techniques. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	·         submit your answers to the questions within the set timeframe, ·         answer all questions as instructed, ·         answer all questions using your own words and reference any sources appropriately, ·         all questions must be answered satisfactorily. It is advisable to: ·         review the questions carefully, ·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), ·         further research the topics addressed in each question.
Specifications	You must submit to GOALS the ·         assessment coversheet, ·         answers to all questions, ·         references.
Resources and equipment	•        computer with Internet access, •        access to Microsoft Office suites or similar software, •        learning material.
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answeall the questions below

Question 1

List and outline three (3) legislative requirements relevant to workplace communication.

(30-50 words/legislative requirement)

Legislative requirements	Outline
Freedom of Information Act 1982	It gives public members the right for accessing some legal documents of the Government of Australia.
Privacy Act 1988	This act controls how the Government of Australia distribute and utilizes information that they gathered about people.
Consumer and Competition Act 2010	This act covers various surroundings of the market: the associations between consumers, retailers, wholesalers and suppliers (Broadbent, 2013).

Question 2

Why are the following organisational requirements relevant to workplace communication?

(30-50 words/organisational requirement)

Organisational requirements	Why it is important
Policies and procedures	The main purpose of having the procedures and policies work appropriately is to ensure they are efficiently communicated. Communicating procedures and policies on daily basis make sure that the staff are informed.
Code of conduct	It is the essential manner for communicating the culture of the workplace of compliance and ethics.
Organisation reputation and culture	Efficient communication retains interior procedures running effortlessly and helps in creating positive relationships with individuals both outside and inside the organization.
Professional development for staff	In the team, being capable of communicating efficiently with the co-employees will help in developing trust, make the professional relations stronger, increase teamwork and help the individuals in becoming further effective and productive(Broadbent, 2013).

Question 3

Select and describe three (3) methods/techniques to resolve communication challenges.

(30-50 words/method or technique)

Method/Technique	Description
Develop baseline standards of communication	Develop the group of standards by which the organization communicates with both introverts and extroverts.
Make clear expectations and norms	This looks like the guidance for setting some standards, it is further about answering how of communication inthe workplace regarding the expectations, frequency and channel.
Pursue feedback proactively	By surveying the staff regularly, leadership could gather feedback and tool down into the information required for monitoring problems, enhance the culture of the workplace and boost the engagement of staff (Hermanson, 2013).

Question 4

Outline two (2) mentoring and two (2) coaching methods.

(30-50 words/method)

Mentoring method	Outline
Listening proactively	It is the most elementary method of mentoring, When we listen proactively, we demonstrate to our mentees and mentors that their apprehensions have been understood and heard.
Building belief and trust	The further that our mentees and mentors trust us, the further dedicated they will be to our partnerships with the mentors and we will be further productive (Hermanson, 2013).
Coaching method	Outline
Collaboration	Leaders should know how to effectively work together with the staff and also them in working collaboratively together.
Listening	The most essential skill of efficient coaching is the capability of listening to other individuals (Hermanson, 2013).

 Question 5

Address the following questions about cross-cultural communication:

Question	Answer
What is cross-cultural communication?	It is the procedure of identifying both similarities and differences among a group of cultures to efficiently involve within the provided context.
List two (2) principles of cross-cultural communication.	Two principles are given below: 1. Maintain protocol and etiquette 2. Practice listening proactively
Why is cross-cultural communication important? (30-50 words)	This kind of communication offers the understanding that how the staffs of varied cultures communicate, speak and observe the environment across them.
List three (3) barriers to cross-cultural communication.	Three barriers are as follows: 1. Language 2. Partiality 3. Ethnocentrism (Trotter, 2015).
Outline how you can communicate more effectively with a person with a disability. (30-50 words)	We could communicate more effectively with the individual with the disability are as follows: 1. Utilize the standard voice tone 2. Be patient and polite 3. Offershelp if it seems important, but be polite and respects the wishes of individuals if they do not approve of our offer.
Provide an example of how you can communicate with a person with an intellectual disability. (30-50 words)	Communicate slowly and leave some pauses for the individual for processing the words. Communicate directly to the individual concerned as they are a vital place in the entire communication.
Provide an example of how you can communicate with a person with a vision impairment. (30-50 words)	Communicate with the individual by utilizing natural speed and tone. Do not communicate slowly and loudly unless the individual also has an impairment of hearing (Trotter, 2015).

Question 6

What would you include in the following communication protocols relevant to organisational information needs?

List three (3) inclusions for each.

Communication protocols	Inclusions
Internal and external communication guides	Internal communications guides include: 1. Group meetings 2. Personal meetings 3. Communication with staff Guides of external communication include: 1. Advertisement 2. Feedbacks 3. Questionnaires
Risk-based/emergency communication guides	It includes: 1. Information of contacts 2. Process for sharing information 3. Guidelines
Style/formatting of communication guides	It includes: 1. Usage of logo 2. Tone 3. Viewpoints
Processes for allocation of responsibilities for standard communication	It includes: 1. Priority 2. Availability 3. Sets of skills(Trotter, 2015).

Question 7

Outline two (2) communication challenges relevant to each of the following:

Factor	Communication challenges (30-50 words/factor)
Conflicts with clients or team members	1. Cultural differences between members of the team and clients. 2. Emotional taboos and barriers
Potential risks or safety hazards	1. lack of described procedure 2. Terminated tasks
Unethical or inappropriate communication	1. Manipulation of data 2. Break of confidentiality
Appropriately framing organisational messaging	1. Overload of information 2. The opening of conversation (Hollnagel, 2018).

Question 8

Address the following questions:

Question	Answer
Define negotiation. (30-50 words)	It is the strategic conversation that resolves the problems in a manner that both parties find satisfactory.
Define mediation. (30-50 words)	It is the intended collaborative procedure where the persons who have disputes with each other recognize problems and establish options.
Research, select and briefly outline three (3) techniques for negotiation, mediation, conflict resolution and incident de-escalation.	Technique	Outline (20-40 words/technique)
	Be enduring	Endurance is very important during the process of negotiation as the process needs a long duration.
	Be neutral and offer to reason	The manager must make accurate decisions concerning productivity and objectives.
	Set transparent expectations	It makes the employees easily understand their work (Hollnagel, 2018).
Select and outline three (3) different communication styles.	Communication style	Outline (20-40 words/style)
	Aggressive	In this style, individuals make their decisions without seeing the rights of another individual.
	Passive	In this style, the individual avoids their rights and permits another individual to invade their rights.
	Assertive	In this style, the individual expresses and understands their requirements, feelings and ideas.
Select and outline three (3) different communication methods.	Communication method	Outline (20-40 words/method)
	Verbal	It could be on the phone, via Zoom or Skype, face-to-face etc.
	Non-verbal	It includes postures, facial expressions, touch, eye contact etc.
	Written	It includes a contract, tweet, report, memo etc.(Hollnagel, 2018).

References 

Please include your references below: Broadbent, D. E. (2013). Perception and communication. Elsevier. Hermanson, G. T. (2013). Bioconjugate techniques. Academic press. Hollnagel, E. (2018). Safety–I and safety–II: the past and future of safety management. CRC press. Trotter, C. (2015). Working with involuntary clients: A guide to practice. Routledge.

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the taskis all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

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——OFFICE USE ONLY—– For Trainer and Assessor to complete: ◻   Student requested reasonable adjustment for the assessment

 

Question	Marking Sheet – Assessor to complete. Did the student satisfactorily address each question as instructed:
	Completed satisfactorily
	S	NYS	DNS	Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task Outcome:                 Satisfactory  ☐Not Yet Satisfactory ☐
Student Name:
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Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about?	This assessment is a written questionnaire with a mix of objective and subjective questions. The questionnaire is designed to meetthe knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: ·         legislative requirements relevant to workplace communication ·         organisational requirements relevant to workplace communication (including digital form): workplace policies codes of conduct organisational reputation and culture ·         techniques to resolve communication challenges ·         methods to mentor and coach others ·         key principles of cross-cultural communication and communication with individuals with special needs or disabilities ·         communication protocols relevant to organisational information needs: internal and external communication guides risk based/emergency communication guides style/formatting of communication guides processes for allocation of responsibilities for standard communication ·         communication challenges relevant to performance evidence: ·         conflicts with clients or team members ·         potential risks or safety hazards ·         unethical or inappropriate communication ·         appropriately framing organisational messaging ·         key relevant features of: different communication styles different communication methods relevant cross cultural communication techniques negotiation and conflict resolution techniques. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.
What do I need to do to complete this task satisfactorily?	·         submit your answers to the questions within the set timeframe, ·         answer all questions as instructed, ·         answer all questions using your own words and reference any sources appropriately, ·         all questions must be answered satisfactorily. It is advisable to: ·         review the questions carefully, ·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), ·         further research the topics addressed in each question.
Specifications	You must submit to GOALS the ·         assessment coversheet, ·         answers to all questions, ·         references.
Resources and equipment	•        computer with Internet access, •        access to Microsoft Office suites or similar software, •        learning material.
Re-submission opportunities	You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answerall the questions below:

Question 1

List and outline three (3) legislative requirements relevant to workplace communication.

(30-50 words/legislative requirement)

Legislative requirements	Outline
Freedom of Information Act 1982	It gives public members the right for accessing some legal documents of the Government of Australia.
Privacy Act 1988	This act controls how the Government of Australia distribute and utilizes information that they gathered about people.
Consumer and Competition Act 2010	This act covers various surroundings of the market: the associations between consumers, retailers, wholesalers and suppliers (Broadbent, 2013).

Question 2

Why are the following organisational requirements relevant to workplace communication?

(30-50 words/organisational requirement)

Organisational requirements	Why it is important
Policies and procedures	The main purpose of having the procedures and policies work appropriately is to ensure they are efficiently communicated. Communicating procedures and policies on daily basis make sure that the staff are informed.
Code of conduct	It is the essential manner for communicating the culture of the workplace of compliance and ethics.
Organisation reputation and culture	Efficient communication retains interior procedures running effortlessly and helps in creating positive relationships with individuals both outside and inside the organization.
Professional development for staff	In the team, being capable of communicating efficiently with the co-employees will help in developing trust, make the professional relations stronger, increase teamwork and help the individuals in becoming further effective and productive(Broadbent, 2013).

Question 3

Select and describe three (3) methods/techniques to resolve communication challenges.

(30-50 words/method or technique)

Method/Technique	Description
Develop baseline standards of communication	Develop the group of standards by which the organization communicates with both introverts and extroverts.
Make clear expectations and norms	This looks like the guidance for setting some standards, it is further about answering how of communication inthe workplace regarding the expectations, frequency and channel.
Pursue feedback proactively	By surveying the staff regularly, leadership could gather feedback and tool down into the information required for monitoring problems, enhance the culture of the workplace and boost the engagement of staff (Hermanson, 2013).

Question 4

Outline two (2) mentoring and two (2) coaching methods.

(30-50 words/method)

Mentoring method	Outline
Listening proactively	It is the most elementary method of mentoring, When we listen proactively, we demonstrate to our mentees and mentors that their apprehensions have been understood and heard.
Building belief and trust	The further that our mentees and mentors trust us, the further dedicated they will be to our partnerships with the mentors and we will be further productive (Hermanson, 2013).
Coaching method	Outline
Collaboration	Leaders should know how to effectively work together with the staff and also them in working collaboratively together.
Listening	The most essential skill of efficient coaching is the capability of listening to other individuals (Hermanson, 2013).

 Question 5

Address the following questions about cross-cultural communication:

Question	Answer
What is cross-cultural communication?	It is the procedure of identifying both similarities and differences among a group of cultures to efficiently involve within the provided context.
List two (2) principles of cross-cultural communication.	Two principles are given below: 1. Maintain protocol and etiquette 2. Practice listening proactively
Why is cross-cultural communication important? (30-50 words)	This kind of communication offers the understanding that how the staffs of varied cultures communicate, speak and observe the environment across them.
List three (3) barriers to cross-cultural communication.	Three barriers are as follows: 1. Language 2. Partiality 3. Ethnocentrism (Trotter, 2015).
Outline how you can communicate more effectively with a person with a disability. (30-50 words)	We could communicate more effectively with the individual with the disability are as follows: 1. Utilize the standard voice tone 2. Be patient and polite 3. Offershelp if it seems important, but be polite and respects the wishes of individuals if they do not approve of our offer.
Provide an example of how you can communicate with a person with an intellectual disability. (30-50 words)	Communicate slowly and leave some pauses for the individual for processing the words. Communicate directly to the individual concerned as they are a vital place in the entire communication.
Provide an example of how you can communicate with a person with a vision impairment. (30-50 words)	Communicate with the individual by utilizing natural speed and tone. Do not communicate slowly and loudly unless the individual also has an impairment of hearing (Trotter, 2015).

Question 6

What would you include in the following communication protocols relevant to organisational information needs?

List three (3) inclusions for each.

Communication protocols	Inclusions
Internal and external communication guides	Internal communications guides include: 1. Group meetings 2. Personal meetings 3. Communication with staff Guides of external communication include: 1. Advertisement 2. Feedbacks 3. Questionnaires
Risk-based/emergency communication guides	It includes: 1. Information of contacts 2. Process for sharing information 3. Guidelines
Style/formatting of communication guides	It includes: 1. Usage of logo 2. Tone 3. Viewpoints
Processes for allocation of responsibilities for standard communication	It includes: 1. Priority 2. Availability 3. Sets of skills(Trotter, 2015).

Question 7

Outline two (2) communication challenges relevant to each of the following:

Factor	Communication challenges (30-50 words/factor)
Conflicts with clients or team members	1. Cultural differences between members of the team and clients. 2. Emotional taboos and barriers
Potential risks or safety hazards	1. lack of described procedure 2. Terminated tasks
Unethical or inappropriate communication	1. Manipulation of data 2. Break of confidentiality
Appropriately framing organisational messaging	1. Overload of information 2. The opening of conversation (Hollnagel, 2018).

Question 8

Address the following questions:

Question	Answer
Define negotiation. (30-50 words)	It is the strategic conversation that resolves the problems in a manner that both parties find satisfactory.
Define mediation. (30-50 words)	It is the intended collaborative procedure where the persons who have disputes with each other recognize problems and establish options.
Research, select and briefly outline three (3) techniques for negotiation, mediation, conflict resolution and incident de-escalation.	Technique	Outline (20-40 words/technique)
	Be enduring	Endurance is very important during the process of negotiation as the process needs a long duration.
	Be neutral and offer to reason	The manager must make accurate decisions concerning productivity and objectives.
	Set transparent expectations	It makes the employees easily understand their work (Hollnagel, 2018).
Select and outline three (3) different communication styles.	Communication style	Outline (20-40 words/style)
	Aggressive	In this style, individuals make their decisions without seeing the rights of another individual.
	Passive	In this style, the individual avoids their rights and permits another individual to invade their rights.
	Assertive	In this style, the individual expresses and understands their requirements, feelings and ideas.
Select and outline three (3) different communication methods.	Communication method	Outline (20-40 words/method)
	Verbal	It could be on the phone, via Zoom or Skype, face-to-face etc.
	Non-verbal	It includes postures, facial expressions, touch, eye contact etc.
	Written	It includes a contract, tweet, report, memo etc.(Hollnagel, 2018).

References

Please include your references below: Broadbent, D. E. (2013). Perception and communication. Elsevier. Hermanson, G. T. (2013). Bioconjugate techniques. Academic press. Hollnagel, E. (2018). Safety–I and safety–II: the past and future of safety management. CRC press. Trotter, C. (2015). Working with involuntary clients: A guide to practice. Routledge.

MBA 663 Communication Persuasion and Influence

Table of Contents

Introduction. 3

Gender stereotypes. 3

Power. 4

Self-monitoring. 6

References. 7

Introduction

The development in the personality will help the person to learn and increase their working style. There are most the people in the society as they want to increase their personality. The real use of personality development is to help the person to get more and more opportunities. They will get a better life and new goals in their life as this is an important thing to do for the personal level development. The real meaning of this blog post is to describe the technologies and the ideas that will help the person to improve their image on the professional level.

Gender stereotypes

As the person wants to develop their professional image even if there are men or women.  But most of the time only men will get the advantage to do these things (Kurok, 2020). The importance of developing a professional image. The person will get the opportunity and the option to explore their talents. While developing their professional image and development they get a chance to explore more things in the market. They have gotten their aura in society. The importance of developing the professional image in society. As a person, they get a chance for a better exploring level. Therefore they will get the chance for improving their background and their working status. There are competitors in the market and the reason behind this is the covid-19. This is the reason the unemployment increase in the society. Due to the private sectors and the co-operative department will not be able to hire the candidate. The reason behind this is that there is a competition level. Also, therefore they have to find out a solution to increase the selection procedures. This is the main reason the candidate has to develop their personality development. The development of their professional image will get the chance to reach near to their goals (Tkachenko, 2017).

Importance of the development in the image to fight the competition on a personal level. Also, this will help them to make their aim and the goals clear in their life. As they will have to give better deliveries in return for the development of these methods in the person’s life (Zaplatynska, et al., 2020).

They have to use a better level of solution to resolve this issue. As a person for the development, they have to improve their image in the professional section. They have to build confidence in themselves. A positive thought in the person’s mind will help them to boost their thinking. As the social development and the development of the person on the professional level. They will get a chance to learn differently and the various types of activities. The person becomes active and also, able to get the chance to explore and express themselves in the company. The companies will love to give the chance to the people like this and they will be able to identify their positive and the negative path.

 

The solution is required to improve the personal image of the person.

On the professional level and this is the theory and the solution method.

Image development and exploring their mind thoughts while sharing (Little, et al., 2015). Their ideas express their feelings. For the time being their professional image develops in the society and they feel confident from the inside and the outside. This has been very clear that a positive thought makes the person and helps them to deliver their thoughts. As the company will give them appreciation and this is the reason the person. According to the person’s point of view as they think if their personality will get develop then this will be their positive point. The reason behind this is that more people will ask for their choice and their advice. As they get the chance to lead the group and impose their thinking on the others. Based on their experience and their thinking they can do the changes in the working society in both the private and the government sectors. Therefore they will get the advice and their popularity will be increased in the society (Little, et al., 2015).

Power

As a human beings, they want to set their goals and the aim. Therefore for reaching that point they have to make sure to do the possibilities which will provide them success in return. There is the famous scenario which is run in the society. “that is people will follow only the successful personal life and their working ways. But! No one is ready to examine their failure results”.

This is the reality and thinking of the people of the society against their thought. As some people choose the right path to develop in their life. Therefore some chose the wrong to become the successful person with the shortcut route. This is the reason professional image development will help the person to define the difference between the wrong and the right. They will also, get the chance for better achievement in the future and build a bright future for themselves and their family members. Person to develop a personality they have to make themselves a person with a positive mind and thoughts. They have to learn and explore various types of technologies and the thinking way. Therefore they have to expand their way of thinking and not make themselves a narrow mind person. During the process of the development of the personality and the professional working scenario, they have to make sure to get the better advantage and disadvantages. Working with people on the professional level will help the person to develop their background areas and image in the society and workplace.

A positive working environment will boost the person’s confidence and build a new type of identity inside the person’s mind. This will help the company and the areas of the working sector to get a better level of the results and the innovative ideas in the society. This will lead to a better level of development and most of the most important things the other members of the society. They are ready to take your advice and suggestion for future development and improvements. Personality development and professional image changes will change the person’s surroundings and the working environment. A professional image will include the education, qualification, expertise, certificates, and specialty of the person in their life (Elias, 2018).

Moto of the professional image development of the person will include all these types of elements that make a person ready to lead in the working sectors. Increasing their thought and technologies for better results. These are the thinking and the thought that will help the person to do the changes in their mind and they will be able to improve their professional image by learning from others.

Self-monitoring

Based on the data above and the experiment also, the method will apply to the person. These methods will help them to get a better level of the deliveries and improve the personality of the person. Therefore their image will be developed and their professional image will get better day by day after understating their thoughts. This is the way the professional image will be developed by the person in the society.

 

 

References

Elias, A.S. and Gill, R., 2018. Beauty surveillance: The digital self-monitoring cultures of neoliberalism. European Journal of Cultural Studies, 21(1), pp.59-77. https://openaccess.city.ac.uk/id/eprint/15704/3/

Kurok, V. and Tkachenko, N., 2020. Future English Teachers’ Professional Image Forming. Postmodern Openings, 11(3), pp.95-114. 2872-Article Text-10090-1-10-20201002.pdf

Little, L.M., Major, V.S., Hinojosa, A.S. and Nelson, D.L., 2015. Professional image maintenance: How women navigate pregnancy in the workplace. Academy of Management Journal, 58(1), pp.8-37. Little_et_al.._2015._Academy_of_Management_Journal.pdf (uga.edu)

Tkachenko, N., 2017. Foreign Language teacher’s professional image structure. Modern Science Moderní věda, 1, pp.77-84. MODERN SCIENCE (nemoros.cz)

Zaplatynska, A., Zavadska, T., Oliinyk, H., Pavelkiv, R., Panchenko, T., Sichkar, S. and Vasylieva-Khalatnykova, M., 2020. Justification of the professional image for the development of the educator’s professional image. dspace.tnpu.edu.ua/bitstream/123456789/16482/1/Oliinyk_Entrepreneurship Education.pdf

Introduction To Digital Media

 

Table of Contents

Introduction. 3

Explanation. 4

Suggestion. 8

Conclusion. 9

References. 10

Introduction

The usage of social media apps and their importance in today’s lifestyle. This has been very clear that most people depend on social media apps. There are various types of digital platforms available in the market. The people are using them for their better development. Some of the apps will be used to reduce the workload. Therefore they use it to save their time and money. There are social media and digital platforms that are available in the market such as Instagram, Youtube, LinkedIn, Pinterest, and Facebook. These are the apps that will explain in detail in this report and their usage will also be identified.

 

 

Explanation

Apps	Development	Evolved	Personal usage and purpose	Frequency	Duration
Instagram	Instagram is an app that is launched in October in the year 2010. This is an app known as the social media app and the motive of this app is to share pictures and videos just like Facebook.	There have been so many changes happening in the app of Instagram while using it. But there is a drastic level of changes that happened on Instagram within the 5 years. These are the changes that describe the increment of Instagram in society.	Most people use this app for chatting with their friends so I do the same things. The motive for my using this app for share the meme with my friends and chat as  I love this app’s features.	My frequency of mine using this app will be 1-2 hours a day (Jesse, 2015).	Most of the time when I use Instagram it will be in the nighttime as everyone gets ready to sleep that is the duration of my using this app.
Youtube	The day youtube was launched in this world will be on the day valentine’s day in the year 2005. In the starting, this is the app for placing the videos, and comments, like, and the share are the features that are used in this (Auxier, et al., 2021).	In the past 6-8 years massive changes are happening on youtube as this has become a community of the people. The people who love to post their videos and become the creators and the editors. Therefore they get the platform to show their talent to the world. On the other hand, the biggest production companies in Hollywood will create channels to realize their upcoming project and movie trailers. This has become the platform for people to earn more and more money.	The purpose and the usage of this app most the people will do it and their motive is to become famous. The people who love to post their videos and become the creators and the editors. Therefore they get the platform to show their talent to the world (Montag, et al., 2019).	The frequency of using this app will be 45 minutes per day.	Also, the duration will be in midnight or morning mostly.
LinkedIn	The establishment of this app will be in May 5t in yar 2003. This is the platform that is built by the American business and for the employment-oriented from the online basis.	This app will become the most famous app after the pandemic situation created in the society this means. During the covid—19 there is an increment in the unemployment rate increase so high in the market and due to this people are using this app for the employment and the internship bais.	This is the app that is used in the market for building the connection between the people of the private sector and for me, the usage of this app is to get to know more details about the internship and the various types of the programs.	I will use this app for 5 hours a day to increase my knowledge (Maglietta, et al., 2018).	The duration of this app is in the morning.
Pinterest	This app is established in December 2009. Also, the official website of this app is issued in March 2010. This is an app that is innovative by the ben Silberman and their colleagues also, friends.	The motive of this app is to share the ideas of the people related to clothing, apps, quotes, and the shopping website.	I use this app for the shopping purpose	Duration will be 30-45 minutes a week.	Evening and at the night I use this app.
Facebook	This  is an app that is launched on October 28th in 2003 and the pp for  sharing the  pictures and connecting new friends online	This app has become famous in the year of 2008 to 2010. In most of people start using this.	After Instagram, I was not that much interested in using this   app	Once a week	Nighttime

 

Suggestion

According to the table that have explain the difference between all the apps. Based on my thought I want to advise that LinkedIn and Instagram is the app that is used the most in the public sector. They have o make sure to improve the working department and the features of their apps. This will help the people to explore more and this will increase the use rate of the apps in the market. Both of the apps have to increase their market and the contingency with the people. This will increase the use rate of the people of their apps as the unemployment increase in the market due to the pandemic situation in the society. As they have to increase the extending level of their app use (Auxier, et al., 2021).

 

 

Conclusion

Based on the data above details and the information of the using app and their details. The company has to provide a better level of cybercrime and protection from the cyber risk in the society so that people use their app more freely.

 

 

References

Auxier, B. and Anderson, M., 2021. Social media use in 2021. Pew Research Center, 1, pp.1-4. Microsoft Word – Social Media Use in 2021 FINAL 4.5.21 chart update (pewresearch.org)

Jesse, G.R., 2015. Smartphone and app usage among college students: Using smartphones effectively for social and educational needs. In Proceedings of the EDSIG Conference (No. 3424). Template (iscap.info)

Maglietta, R., Renò, V., Cipriano, G., Fanizza, C., Milella, A., Stella, E. and Carlucci, R., 2018. DolFin: an innovative digital platform for studying Risso’s dolphins in the Northern Ionian Sea (North-eastern Central Mediterranean). Scientific reports, 8(1), pp.1-11. DolFin: an innovative digital platform for studying Risso’s dolphins in the Northern Ionian Sea (North-eastern Central Mediterranean) | Scientific Reports (nature.com)

Montag, C., Lachmann, B., Herrlich, M. and Zweig, K., 2019. Addictive features of social media/messenger platforms and freemium games against the background of psychological and economic theories. International journal of environmental research and public health, 16(14), p.2612. ijerph-16-02612.pdf

 

 

 

 

 

 

 

 

 

 

 

 

 

 

K7 SITXINV001 27APR22W064

 

Table of Contents

Task 1. 3

Occasions 1. 3

Step 1. 3

Step 2. 3

Task 3. 3

Task 4. 5

Occasions 2. 5

Step 1. 5

Step 2. 5

Step 3. 6

Step 4. 7

Task 2. 8

Occasions 1. 8

Step 1. 8

Step 2. 8

Step 3. 9

Step 4. 10

Occasions 2. 11

Step 1. 11

Step 2. 11

Step 3. 12

Step 4. 13

References. 15 

Task 1.

Occasions 1.

Unavailability of cook at the birthday party.

Step 1.

At the birthday party, the cook is unavailable. For the cook, we have to give the coaching because the cookis not available for the cooking at the parties, so we have to do this for the better services.And the timing of this meeting is 10:00 to 11:00 am. And the coaching is given by the supervisor. (Hartmann 2013).

Step 2.

Coaching for the unavailability. At the birthday party, the cook is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the cook for the unavailability. For the birthday party,we need a cook for the cooking in the birthday party so we have to take the coaching for the cook.

For the coaching, the supervisor has to take the coaching for the cook, in the training the supervisor gives the training to availability in the organization in this type of party.And the time of the coaching is 10:00 am to 11:00 am. Coaching for the unavailability. At the birthday party, the cook is not available. The benchmark to the train against it is the performance of the employees.

 

Task 3.

Date- 27-04-2022 Time-10:00 am to 10:20 am Duration- 10 to 20 min Agenda- coaching/training, arrange Supervisor- good morning, Cook- very good morning, sir Supervisor- As we know that you have to take this coaching for your unavailability in the organization. Coaching for the unavailability. At the birthday party, the cook is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the cook for the unavailability. (Lavelle 2016). Cook- sorry sir. Supervisor- we have to take some action on you, your effective communication is lost about it. At the birthday party, the cook is unavailability. For the cook, we have to give the coaching because the cook is not available for the cookingat the parties so we have to do this for the better services. Cook- sorry sir. Supervisor- you have to take this coaching session to improve yourself and the organization too. Cook- okay sir. Supervisor- for involving the cook in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the cook, in the training the supervisor gives the training to availability in the organization in this type of party. Cook- sir what is the timing of the coaching. Supervisor- 10:00 am to 11:00 am Supervisor- after this you can become the best cook in this organization. Cook- thank you, sir

 

 

Task 4.

In the organization, the supervisor monitors the hall’s progress. In the coachingfor the cook and the training task. After the training,the cook does the hall work with good quality. And the cook comes on the time and the cook makes the food on time also. After the training, the cook does all things on time, and work is done with full of safely. For the cook, we have to give the coaching because the cooking is not available for the cooking in the parties so we have to do this for the better services. After this, the preformation is very good. No issues we see.At the birthday party, the cook is unavailability.

 

Occasions 2.

Unavailability of helper staff at the party.

Step 1.

At the party, the helper staff is unavailability. For the helper staff, we have to give the then-coaching because the helper staff is not available for help in the parties so we have to do this for the better services. And the timing of this meeting 10:00 is to 11:00 am. And the coaching is given by the supervisor.

Step 2.

Helper staff for the unavailability. At the party, the helper is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the helper staff for the unavailability. For the party, we need helpers for the cooking the party so we have to take the coaching with the help of all helpers.

For the coaching, the supervisor has to take the coaching for the staff, in the training the supervisor gives the training to availability in the organization in this type of party. And the time of the coaching is 10:00 am to 11:00 am. Coaching for the unavailability. At the party, thehelper staff is not available. The benchmark to the train against it is the performance of the employees.

Step 3.

Date- 27-04-2022 Time-10:00 am to 10:20 am Duration- 10 to 20 min Agenda- coaching/training, arrange Supervisor- good morning, all of you, Helper staff- very good morning, sir Supervisor- As we know that you have to take this coaching for your unavailability in the organization. At the party, the helper staff is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the staff for the unavailability Helper staff- sorry sir. Supervisor- we have to take some action on you, your effective communication is lost about it. At the party, the staff is unavailability. For the staff, we have to give the coaching because the cooking is not available for the cooking in the parties so we have to do this for the better services Helper staff- sorry sir. Supervisor- you have to take this coaching session to improve yourself and the organization too. Helper staff- okay sir Supervisor- for involving the staff in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the staff, in the training the supervisor gives the training to availability in the organization in this type of party. Helper staff- sir what is the timing of the coaching Supervisor- 10:00 am to 11:00 am Supervisor- after this you can become the best helper staff in this organization. Helper staff- thank you, sir.

 

Step 4

In the organization, the supervisor monitors the hall’s progress. In the coaching of the helper staff and the training task. After the training, the staff does the hall work with good quality. And the staff comes on the time and the helper makes the food on time also. After the training, the helper staff does all things on time, and work is done with full of safely. For the helper staff, we have to give the coaching because the staff is not available for the cooking in the parties so we have to do this for the better services. After this, the preformation is very good. No issues we see. At the party, the staff is unavailability. For the helper staff, After this over the sale will increase up to 20%. In the organization, the supervisor monitors the hall’s progress. In the coach of the helper staff and the training task. After the training, the staff does the hall work with good quality. And the staff comes on the time and the helper makes the food on time also.

Task 2.

Occasions 1.

Business meeting. The organization manager is unavailability

Step 1.

At the business meeting of company XYZ, the manager of over hospitality organization is not available, the manager is unavailable. For the management, we have to give the coaching, because the manager is not available for the management in the parties so we have to do this for the better services. And the timing of this meeting 10:00 is to 11:00 am. And the coaching is given by the supervisor.

Step 2.

The manageris notavailable. At the business meeting, the manager is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the manager for unavailability. For the business meeting, we need the manager for the managementof the business meeting.So, we have to take the management of the organization with the help of all managers.

For the management, the supervisor has to take the manager, in the training the supervisor gives the training to availability in the organization in this type of business meeting. And the time of the meeting of the manager is 10:00 am to 11:00 am. Coaching for the unavailability of the manager. At the meeting, the manager is not available. The benchmark to the train against it is the performance of the employees.

Step 3.

Date- 27-04-2022 Time-10:00 am to 10:20 am Duration- 10 to 20 min Agenda- coaching/training, arrange Supervisor- good morning, all of you, manager- very good morning, sir Supervisor- As we know that you have to take this coaching for your unavailability in the organization. At the business, the management is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the manager for the unavailability manager- sorry sir. Supervisor- we have to take some action on you, your effective communication is lost about it. At the party, the management is unavailability. For the manager, we have to give the coach becausethe coach givesyou the knowledge available for the coaching in the parties so we have to do this for the better services manager- sorry sir. Supervisor- you have to take this coaching session to improve yourself and the organization too. manager- okay sir Supervisor- for involving the staff in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the manager, in the training the supervisor gives the training to availability in the organization in this type of business meeting. (Lisinskiene, 2018). manager- sir what is the timing of the coaching Supervisor- 10:00 am to 11:00 am Supervisor- after this you can become the best management in this organization. manager- thank you, sir.

 

Step 4.

In the organization, the supervisor monitors the hall’s progress. In the coaching of the manager and the training task. After the training, the manager does the hall work with good quality. And the manager comes on time and the helper makes the management on time also. After the training, the management does everything on time, and work is done with a fullmanager. For the helper manager, we have to give the coaching because the manager is not available for the management in the organization so we have to do this for better services. After this, the preformation is very good. No issues we see. At the party, the manager is unavailability. For the manager. After this, the organization, and the supervisor monitors the hall’s progress. At the business meeting of company XYZ, the manager of over hospitality organization is unavailability, The manager is unavailability. For the management, we have to give the coach, because the manager is not available for the management in the parties so we have to do this for the better services. (Dmitrieva, et al.,2015).

Occasions 2.

Business meeting. The organization’smanagement staff areunavailability                     

Step 1.

In the business meeting of company XYZ, the managementstaff of over hospitality organization is unavailability, The management staff is unavailability. For the management, we have to give the coaching, because the management staff is not available for the management in the business meeting so we have to do this for the better services. And the timing of this meeting 10:00 is to 11:00 am. And the coaching is given by the supervisor. (Rhind 2012).

Step 2.

The management staff is unavailability. At the business meeting, the management staff is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the management staffin unavailability. For the business meeting, we need the management staff for the management of the business meeting. So, we have to make the management of the organization with the help of all management staff.

For the management, the supervisor has to take the management staff, in the training the supervisor gives the training to availability in the organization in this type of business meeting. And the time of the meeting of the management staff is 10:00 am to 11:00 am. Coaching for the unavailability of the management staff. At the meeting, the management staff is available. The benchmark to the train against it is the performance of the employees. (Garcia 2016).

Step 3.

Date- 27-04-2022 Time-10:00 am to 10:20 am Duration- 10 to 20 min Agenda- coaching/training, arrange Supervisor- good morning, all of you, Management staff- very good morning, sir Supervisor- As we know that you have to take this coaching for your unavailability in the organization. At the business meeting, the management staff is not available. The benchmark to the train against it is the performance of the employees. For the training, we use one-on-one communication for the training of the management staff for the unavailability Management staff- sorry sir. Supervisor- we have to take some action on you, your effective communication is lost about it. At the party, the management staff is unavailability. For the management, we have to give the coaching because the coaching gives you the knowledgeavailable for the management in the meeting so we have to do this for the better services Management staff- sorry sir. Supervisor- you have to take this coaching session to improve yourself and the organization too. Management staff- okay sir Supervisor- for involving the staff in additional experiences that they deepen in there for the unavailability for the organization. the supervisor has to take the coaching for the management staff, in the training the supervisor gives the training to availability in the organization in this type of business meeting. Management staff- sir what is the timing of the coaching Supervisor- 10:00 am to 11:00 am Supervisor- after this you can become the best management in this organization. Management staff- thank you, sir.

 

Step 4.

In the organization, the supervisor monitors the hall’s progress. In the coaching of the management staff and the training task. After the training, the management staff does the hall work with good quality of the management. And the management staff comes on time and the makes the management on time also. After the training, the management does all things on time, and work is done with full of management. For the management, we have to give the coaching because the management staff is not available for the management in the organization so we have to do this for better services. After this, the preformation is very good. No issues we see. At the party, the management staff is unavailability. For the manager. After the coaching,the management staff gives its best management skills. And the organization makes15% more profit.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                

References

Dmitrieva, N. V., Zaitseva, N. A., Kulyamina, O. S., Larionova, A. A., & Surova, S. A. (2015). Scientific and theoretical aspects of the staff recruitment organization within the concept of” talent management”. Asian social science, 11(3), 358.

Freeman, A. L. (2019). How to communicate evidence to patients. Drug and therapeutics bulletin, 57(8), 119-124.

Garcia, A. L., Reardon, R., McDonald, M., & Vargas-Garcia, E. J. (2016). Community interventions to improve cooking skills and their effects on confidence and eating behaviour. Current nutrition reports, 5(4), 315-322.

Hartmann, C., Dohle, S., & Siegrist, M. (2013). Importance of cooking skills for balanced food choices. Appetite, 65, 125-131.

Lavelle, F., Spence, M., Hollywood, L., McGowan, L., Surgenor, D., McCloat, A., … & Dean, M. (2016). Learning cooking skills at different ages: a cross-sectional study. International Journal of Behavioral Nutrition and Physical Activity, 13(1), 1-11.

Lisinskiene, A. (2018). The effect of a 6-month coach educational program on strengthening coach-athlete interpersonal relationships in individual youth sport. Sports, 6(3), 74.

Price, M. S., & Weiss, M. R. (2013). Relationships among coach leadership, peer leadership, and adolescent athletes’ psychosocial and team outcomes: A test of transformational leadership theory. Journal of applied sport psychology, 25(2), 265-279.

Rhind, D. J., Jowett, S., & Yang, S. X. (2012). A comparison of athletes’ perceptions of the coach-athlete relationship in team and individual sports. Journal of Sport Behavior, 35(4), 433.

Seely, J. (2013). Oxford guide to effective writing and speaking: How to communicate clearly. OUP Oxford.

Youngner, S. J. (2016). How to communicate clearly about brain death and first-person consent to donate. AMA journal of ethics, 18(2), 108-114.

 

BSBOPS504 Manage Business Risk

 

STUDENT ASSESSMENT BOOKLET BSBOPS504 Manage Business Risk BSB50120 Diploma of Business (Business Operations) BSB50420 Diploma of Leadership and Management

 

 

Student Name: _________________________________________________________   Student ID: ___________________________________________________

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES:

This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBROPS504 Manage Business Risk.

Student must achieve a satisfactory outcome in each of the three (3) assessment tasks to be deemed competent in the unit. There is space to record up to three attempts at each assessment task.

A not satisfactory result for any discreet assessment task (after the student has had three attempts), will result in the student being deemed not yet competent.

Assessment Tasks	Unit Outcome
	Satisfactory (S) Not satisfactory (NS)Please note (N/A) where further attempts are not required		Date	Assessor initials
Assessment Task 1: Written Questions	Attempt 1
	Attempt 2
	Attempt 3
Assessment Task 2: Case Study/ Roleplay	Attempt 1
	Attempt 2
	Attempt 3
Assessment Task 3: Case Study/Monitoring Risk	Attempt 2
	Attempt 3
	Attempt 3
Final Assessment Results		Result (C/NYC)
BSBOPS504 Manage Business Risk		Competent □ Not Yet Competent □
Student Name:
Student ID:
Qualification:   BSB50120 Diploma of Business (Business Operations) /  BSB50420 Diploma of Leadership and Management
Does the student wish to appeal the result?    □ YES   □ NO
Assessor Name:
Assessor Signature:                                                                                                                                    Date:          /         /

 

 

Assessment Plan

The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.

Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below and keep a note of the due dates for your reference.

Assessment Requirements	Due date
1.       Written Questions
2.       Case Study/ Roleplay
3.       Case Study/ Monitoring Risk

 

Agreement by the student

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start each assessment task.

Have you read and understood what is required of you in terms of assessment?

¨   Yes

Do you agree that the assessment process is clear?

¨   Yes

Do you understand your rights to appeal then decisions made in an assessment?   Do you have any special needs or considerations to be made for this assessment? ¨  No        ¨   Yes If yes, what are they?

¨   Yes       ¨  No

• Student Name: ______________________________________________________________________________________________

• Student Signature: _____________________________________________________________ Date: ________________________
  • Assessor Name: ______________________________________________________________________________________________
• Assessor Signature: ____________________________________________________________ Date: ________________________
• Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS).
• If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment.

 

 

Version control
Version No.	Date		Dept.	Change
1.0	16/12/2020		Training	Original
Copyright Statement
© Copyright Clinton Institute
Disclaimer		All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein. While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.

 

 

 

 

Contents

OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2

Assessment Plan. 3

Contents. 5

Introduction. 6

Assessment Task Cover Sheet – Assessment Task 1. 11

Assessment Task 1: Written Questions. 13

Assessment Task Cover Sheet – Assessment Task 2. 19

Assessment Task 2: Case Study/ Roleplay. 21

Assessment Task Cover Sheet – Assessment Task 3. 41

Assessment Task 3: Case Study/ Monitoring Risk. 43

 

Introduction
Unit code	Title	Training Package
BSBOPS504	Manage business risk	Business Services Training Package

 

For further information regarding assessment criteria including-

• Application of unit
• Elements and performance criteria
• Assessment requirements
• Modification History
• Performance Evidence
• Knowledge Evidence
• Assessment Conditions.

 

Please refer to: https://training.gov.au/Training/Details/BSBOPS504

Understanding Assessment Terminolgy

Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point.

Discuss/Explain: Clarify or elaborate on the facts.  Focus on reasons how and why things happen or a why a particular point is important in the relevant context.

List: Using dot points, list a series of points, steps or stages that relate to the question.

Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.

Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.

Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details.

Develop: Involves the creation of the materials/activities/procedures to achieve the outcome.  This is about designing and creating,

Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience.

Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons.

 

Plagiarism

While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor.

Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies.

Plagiarism can take several forms:

• Quoting from a book or an article without acknowledging the source.
• Handing in someone else’s work as your own.
• Stealing and passing off another person’s words or ideas and claiming them as your own.
• Giving incorrect information about the source of a quotation or idea.
• Downloading information from the internet without acknowledging the source.
• Copying a section of a book or article and submitting it as one’s own work.
• Presenting as a new and original idea or produce something which was derived from an existing source.

 

Referencing Materials

If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included:

• In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something like this:
  • “After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).
• Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:
  • Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
• It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
  • Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
  • Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
  • Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

Understanding your results

The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”.

Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again.  It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.

Assessment outcomes

Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).

 

You will be allowed up to two (2) reassessments attempts to complete each task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission.

 

There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomeslocated on the reverse of the first page Cover sheet of this Student Assessment Booklet.

Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet)

 

 

Results legend

C	Competent	You have successfully completed unit and met the minimum competency criteria and demonstrated the required skills and knowledge.
NYC	Not Yet Competent	You have not met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent.   Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit.  You will receive a “NYC” and have to re-enrol in the unit.
S	Satisfactory	Individual assessment/question is satisfactory.
NYS	Not Satisfactory	Individual assessment/question is not a satisfactory result for a specific assessment activity.

Assessment attempts and resubmissions

You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit.

Resubmission

You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts.

Timeframe

You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you.

Records

The Assessment Task # – Outcome Record at the start of each assessment activity, includes a space to record the details of any reattempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide.

Assessment task cover sheet

At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student  details  on each cover Sheet and make sure you sign the student declaration.

Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet.

Assessment appeals

You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook.

Note that the Overall Unit – Record of Assessment Outcomes contains a section which says “Does the student wish to appeal the result? □YES□NO”

Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary..

Assessment Overview

This Student Assessment Booklet includes all your tasks for assessment of BSBOPS504 Manage Business Risk

About your assessments

There arethree(3) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.

Assessment Task	About this task
Assessment Task 1: Written Questions	You must correctly answer all six (6) questions to show that you understand the knowledge required of this unit.
	What to Submit ·         All completed questions.
Assessment Task 2:Case Study/ Roleplay	You are required to demonstrate your ability toobtain information relevant to business risk, to evaluate that risk and apply it to assist treatment of business risk.
	What to Submit ·         Activity 1: Case Study six (6) Questions ·         Activity 2: Develop a Risk Assessment Report ·         Activity 3: Conduct a Risk Management meeting (Roleplay) ·         Activity 4: Implement Risk Actin Plan (Email)
Assessment Task 3:Case Study/ Monitoring Risk	You are required to demonstrate your ability to monitor and evaluate risk processes and actin plans. You must correctly answer all four (4) questions to show that you understand the knowledge required of this unit.
	What to Submit ·         All completed questions.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.

Instructions about submitting your work can be found at the beginning of each assessment task.

Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you.

 

 

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Assessment Task Cover Sheet – Assessment Task 1

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
Written questions completed		1    2    3
Overall Outcome for Assessment Task 1:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ………………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency:
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
AssessorSignature:		Date checked:

 

 

Assessment Task 1: Written Questions

Task summary:

You are required to answer all six (6) questions correctly in this task.

You will have thirty (30) minutes to complete this assessment

Resources and equipment required to complete this task

• Student Leaner Guide for this Unit
• Computer
• Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and Do?

What do you need to do?	What evidence is required?
Answer all six(6) questions.	You will need to submit your answers to all six (6) questions.

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

 

Instructions

• This is an open book assessment – you can use your learning materials as reference.
• You need to answer all questions correctly
• You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
• If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

 

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

 

Assessment Task 1: Written Questions

To assist you in these questions, you may wish to access and review the following relevant legislation, regulations standards and codes;

• Work Health and Safety Codes of Practice 2011
• Safe Work Australia
• Occupational Health and Safety Act and Regulations (VIC)
• Work Health and Safety Act 2011
• Work Health and Safety Regulations 2011
• ISO Risk Standards
• (Model) Risk Management Code of Practice
• WHS Code of Practice (TAS)

Question 1

Outline below the purpose of risk management standards

The purpose of the risk management standard in the organization. This will help the company to come out from therisk accordance in with the organization for the company settlement. This also helps the company in its development(Guo, 2015).

Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory

 

Question 2

List the five (5) key elements of current risk standards.

1	Misunderstanding   □ Satisfactory OR □ Not yet satisfactory
2	Miscommunication   □ Satisfactory OR □ Not yet satisfactory
3	Risk appearance   □ Satisfactory OR □ Not yet satisfactory
4	Project failure   □ Satisfactory OR □ Not yet satisfactory
5	Internal risk   □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 2:  □ Satisfactory OR □ Not yet satisfactory

Question 3

Outline the WHS legislation and regulations in relation to risk Management.

 

Outline of WHS Legislation	The safety of the workers and providing them a safe and healthy environment in the organization. This is the duty of the company to make sure to take the special care of the company members and their workers (Guo, 2015).     □ Satisfactory OR □ Not yet satisfactory
Outline of WHS Regulations	On the regular basis, they have to make sure to do the WorkSafe inspections. This will help the company to handle the consequence of the risk and minimize the risk in the organization. Therefore also, provide the duty of care to their employees.     □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 3: □ Satisfactory OR □ Not yet satisfactory

 

Question 4

List below five (5) potential business risks and options to treat risk for each

#	Potential Business Risks List a minimum of five (5)	Option to treat risk
1	Safety risk	The safety of the employees is an important thingto do in the organization.   □ Satisfactory OR □ Not yet satisfactory
2	Health risk	Their health is important for the company just because these are the assets of the organization.   □ Satisfactory OR □ Not yet satisfactory
3	Finance risk	There might be a situation in the organization in which they have to face the finance risk. They have to make sure to make a backup plan for the company’s security (Leoni, et al., 2015).   □ Satisfactory OR □ Not yet satisfactory
4	Business risk	Some competitors are present in the market and it would be a risk for the business.   □ Satisfactory OR □ Not yet satisfactory
5	Equipment risk	Equipment failure may become a risk for the The company as this will cause an accident in the organization.   □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory

Question 5

List below three (3) tools you could use to assist in identifying risks within the businesses scope of operations.

1	Risk register □ Satisfactory OR □ Not yet satisfactory
2	SWOT analysis □ Satisfactory OR □ Not yet satisfactory
3	Risk report □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 5: □ Satisfactory OR □ Not yet satisfactory

Question 6

List below three (3) techniques you could use to assist in identifying risks within the businesses scope of operations.

1	Analyzing the report Conducting the meetings   □ Satisfactory OR □ Not yet satisfactory
2	Examine the work policy Calculate the risk management Check the risk register   □ Satisfactory OR □ Not yet satisfactory
3	Handle the risk register Provide the training management to the staff members   □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 6: □ Satisfactory OR □ Not yet satisfactory

 

 

 

 

 

**** END OF ASSESSMENT TASK 1 ****

 

What do I need to hand in for this task?	Have I completed this?
Your answers to each question	o

 

 

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Assessment Task Cover Sheet – Assessment Task 2

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
Activity 1: answers to all six (6) case study questions		1     2     3
Activity 2: complete a Risk Assessment Report		1     2     3
Activity 3: conduct a Risk Management meeting (Roleplay)		1     2     3
Activity 4: Implement Risk Action Plan via Email		1     2     3
Overall Outcome for Assessment Task 2:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ……………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency:
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
AssessorSignature:		Date checked:

 

 

Assessment Task 2: Case Study/ Roleplay

Task summary:

This assessment task is in four (4) parts.

Activity 1: You are required to answer all six (6) case study questions

Activity 2: You are required to complete a Risk Assessment Report

Activity 3: You are required to conduct a Risk Management meeting (roleplay)

Activity 4: You are required to Implement Risk Action Plan via Email

 

• You will have six (6) hours to complete this assessment, which may be undertaken in more than one session.

Resources and equipment required to complete this assessment

• Computer and Microsoft Office/ Email
• Access to the internet
• Meeting space
• Handout -Coffee Bags Café Risk Management Policy & Procedure

Note: Clinton Institute will provide all the forementioned to complete this assessment

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date(s) and time(s) of the assessment.

What do I need to submit and Do?

What do you need to do?	What evidence is required?
Activity 1:Complete all six (6) case study questions	Completed six (6) questions
Activity 2:Complete a Risk Assessment report with Action Plan	Risk Assessment Report with Action Plan
Activity 3:Facilitate a risk management meeting where you present your Report and Action Plan	Nothing, however your assessor will complete an observation checklist.
Activity 4:Implement Risk Action Plan, by developing an email to staff	Email with Revised Actin Plan attached

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Assessment Task 2: Case Study/ Roleplay

Students Instructions:

Case Study – Background Information You have recently been employed as the Operations Manager of Coffee Bags Café. Coffee Bags is a well-known local brand and has five (5) store locations, with a reputation for quality and well trained/ qualified staff. In an attempt to expand the company reach, Coffee Bags Café is planning to launch its new mobile food truck, which is being set up to service special events (public & private) with premium coffee and patisserie items. It is Thursday, and you have a conversation with David (the owner) and Tom (the mobile food truck operator), they both expressed concern for the trucks refrigerator. It is second-hand and is not consistently maintaining the required temperature of 4 degrees.    The mobile food truck has its first event scheduled this coming Saturday, for a private function which was booked six (6) weeks ago. Coffee Bags Café has confirmed the booking and expected payment in full last week. David has booked the trucks refrigerator in for a service with “Cold as ice Pty. Ltd”, but unfortunately they are unable to look at it before Tuesday next week, due to their large current workload (3 days after the launch). Tom also raised concerns, that the cash draw lock is broken and the assistant staff member Carol, who was booked for Saturdays event has taken ill with gastro. The signwriting company “It’s a Sign Pty. Ltd.” are still finishing the sign writing on the truck. The truck was due to be finished and delivered yesterday, but David has not heard from them.  The owner (David) requested that you conduct a full risk assessment on the new Coffee Bag Cafés mobile food truck as one of your first duties as manager, before scheduled commencement of operations on Saturday.

 

 

Activity 1

Complete the following Case Study Questions

Question 1a

Access and review the Handout – Coffee Bag’s Café Risk Management Policy & Procedure and outline the four (4) Steps identified to achieving better practice in the management of risks that threaten to adversely impact on Coffee Bags Café’s functions, objectives, operations, assets, staff, customers or members of the public.

1	Assess risk □ Satisfactory OR □ Not yet satisfactory
2	Review controls     □ Satisfactory OR □ Not yet satisfactory
3	Control risks     □ Satisfactory OR □ Not yet satisfactory
4	Identify hazards     □ Satisfactory OR □ Not yet satisfactory
Outcome for Question 1a:  □ Satisfactory OR □ Not yet satisfactory

 

Question 1b

According to the Coffee Bag’s Café Risk Management Policy & Procedure, under section “How to Keep Records”; where are all risk management documentation stored?

The risk management documentation stored. Its records can be to prove in the compliance and the avoid There might be a situation in the organization in which they have to face the finance risk. They have to make sure to make a backup plan for the company’s security It is in the coffee bag’s café A Drive □ Satisfactory OR □ Not yet satisfactory

Overall Outcome for Question 1:  □ Satisfactory OR □ Not yet satisfactory

 

Question 2a

Outline below the determined scope for the risk assessment you have been delegated to undertake.

For the risk assessment I have been delegated it is the mobile food truck risks. Equipment failure may become a risk for the The company as this will cause an accident in the organization.     □ Satisfactory OR □ Not yet satisfactory

Question 2b

Use the internet to research potential risks that may apply to the risk assessment scope. List a minimum of ten (10)

1	General wear and tear □ Satisfactory OR □ Not yet satisfactory
2	Wind damage □ Satisfactory OR □ Not yet satisfactory
3	Smoke inhalation □ Satisfactory OR □ Not yet satisfactory
4	Electrical breakdown □ Satisfactory OR □ Not yet satisfactory
5	Injury from heavy lifting □ Satisfactory OR □ Not yet satisfactory
6	Staff downtime □ Satisfactory OR □ Not yet satisfactory
7	Food safety/contamination □ Satisfactory OR □ Not yet satisfactory
8	trips □ Satisfactory OR □ Not yet satisfactory
9	Staff downtime □ Satisfactory OR □ Not yet satisfactory
10	Driver safety Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 2:  □ Satisfactory OR □ Not yet satisfactory

Question 3

In relation to the new mobile food truck, identify below two (2) internal and two (2) external stakeholders and their potential issues around risk

		Stakeholders	Stakeholder Issues
Internal	1	Coffee bag’s Pty Ltd	Repetitional damage to booking, sign waiting to be completed before.Equipment failure may become a risk for the company as this will cause an accident in the organization.   □ Satisfactory OR □ Not yet satisfactory
	2	David	Food spoilage, unwell staff.Their health is important for the company just because these are the assets of the organization □ Satisfactory OR □ Not yet satisfactory
External	1	Council	Compliance, no service for the event. Their health is important for the company just because these are the assets of the organization □ Satisfactory OR □ Not yet satisfactory
	2	Government	Until next Tuesday, the large current workload, Equipment failure may become a risk for the The company as this will cause an accident in the organization.   □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 3:□ Satisfactory OR □ Not yet satisfactory

 

 

Question 4

Complete a PESTEL Analysis below on the new mobile food truck business

P Political	E Economical	S Social	T Technological	E Environmental	L Legal
Trade restrictions fiscal policy funding grants and the initiations	Interest rates exchange rates financing capabilities	Population growth health consciousness	Producing goods and the services maturity of technologies	Environmental legislation geographical location	Competitive legislation health & safety equal opportunity
Tax policy labor laws terrorism and militaryProducing goods and the services maturity of technologies	Exchange rates interstate taxes wages ratesEnvironmental legislation geographical location	Health consciousness demographics industrial Competitive legislation health & safety equal opportunity	Communication with target markets Disposable income of businesses	The potential return on investment (ROL) Foreign trade policy political statistics government policy	Safety standards labor laws Disposable income of businesses
Foreign trade policy political statistics government policy	Disposable income of businesses	Organizational image Communication with target markets Population growth health consciousness	Increased training to use innovation funding grants and the initiations	The decline of raw materials	Product labelingTax policy labor laws terrorism and military Producing goods and the services maturity of technologies
□Satisfactory OR □Not yet satisfactory	□Satisfactory OR □Not yet satisfactory	□Satisfactory OR □Not yet satisfactory	□Satisfactory OR □Not yet satisfactory	□Satisfactory OR □Not yet satisfactory	□Satisfactory OR □Not yet satisfactory
Outcome for Question 4:  □ Satisfactory OR □ Not yet satisfactory

Question 5

Review the current strengths and weaknesses of the mobile food truck business. List below a minimum of four (4) Strengths and four (4) weaknesses.

#	Strengths	Weaknesses
1	Qualified staff   □ Satisfactory OR □ Not yet satisfactory	Staff unwell     □ Satisfactory OR □ Not yet satisfactory
2	Reputation for quality   □ Satisfactory OR □ Not yet satisfactory	Truck not back from a signwriter     □ Satisfactory OR □ Not yet satisfactory
3	Existing known brand     □ Satisfactory OR □ Not yet satisfactory	Broken cash draw       □ Satisfactory OR □ Not yet satisfactory
4	Assess to well-trained staff   □ Satisfactory OR □ Not yet satisfactory	Refrigeration issues     □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 5:□ Satisfactory OR □ Not yet satisfactory

 

 

 

Question 6

Determine and list below five (5) critical success factors/ goals/ objectives for the mobile food truck.

1	Leadership   □ Satisfactory OR □ Not yet satisfactory
2	Continuous improvement   □ Satisfactory OR □ Not yet satisfactory
3	Operation/processes   □ Satisfactory OR □ Not yet satisfactory
4	Decision making   □ Satisfactory OR □ Not yet satisfactory
5	Efficient production □ Satisfactory OR □ Not yet satisfactory
Overall Outcome for Question 6:  □Satisfactory OR □ Not yet satisfactory

 

 

Activity 2

Develop a Draft Risk Assessment Report & Action Plan

Using the template following, complete a risk Assessment on the mobile food truck business, ensuring you identify, evaluate and propose a strategy to eliminate or mitigate a minimum of ten (10) business risks.

 

 

 

RISK ASSESSMENT REPORT

Company Name:	Coffee Bags Café	Likelihood Consequence   Minor Moderate Significant Major Catastrophic 1 2 3 4 5 Rare 1 1 2 3 4 5 Unlikely 2 1 4 6 8 10 Moderate 3 1 6 9 12 15 Likely 4 1 8 12 16 20 Almost Certain 5 1 10 15 20 25
Department:	Mobile Food Truck
Report Prepared by:
Date:
Risk Assessment Rating:	(Likelihood) x (Consequence) = (Risk Rating) Example: 3 x 4 = (Risk Rating) 12

 

STEP 1  Identify associated business risks, assess likelihood of risks occurring, assess consequence if risk occurs, determine the risk rating by evaluating/ calculating the following: (Likelihood) x (Consequence) = (Risk Rating)
#	Identified Potential Risk Identify potential risk below	Likelihood (1-5)	Consequence (1-5)	Risk Rating (1-25)	Strategy to Treat Potential Risk Identify a strategy to eliminate or mitigate potential risk
1	Burglary Money theft Stock theft Shrinkage theft (Armstrong, 2012).	1-3	1-4	1-12	Develop policy and procedures Identify target demographic Training for staff
2	Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	1-4	1-12	Develop policy and procedures Keep truck clean and tidy Conduct marketing audit Maintain high standards of research
3	Dirty truck Marketing too expensive Marketing not effective Social media is not maintained Negative reviews	1-3	1-4	1-12	Develop policy and procedures Product development Maintain for staff Product for staff Staff to maintain certificates
4	Over ordering under ordering money theft procedures not following quality of service quality of product the price point is too low the price point is too high	1-3	1-3	1-9	Staff to maintain a certificate Recruitment of staff Introduce dress code (Armstrong, 2012). Develop policy and procedures
5	Staff recruitment Staff availability Staff training Enough staff to maintain optimum Customers service levels Staff does not present well	1-3	1-3	1-15	Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too
6	Fines License Legislation Requirements permits	1-3	1-4	1-12	Follow food safety processes Training for staff Hold insurance Develop policy and procedures
7	Food contamination Food not washing Food expired Cross-contamination	1-3	1-5	1-12	Develop policy and procedures Hold insurance Training for staff Staff must wear PPE (Armstrong, 2012).
8	Slips Trips Fails Cuts Injury from heavy	1-3	1-3	1-12	Develop policy and procedures Training for staff Hold insurance Carry spare tyre
9	Damage to truck Truck vandalized Ran out of petrol General wear and tear Flat tire	1-3	1-3	1-9	Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too Follow food safety processes Training for staff Hold insurance Develop policy and procedures
10	Flood Wind damage Hail damage Fire	1-2	1-4	1-8	Hold insurance Develop policy and procedures Have a set of chains in the truck Develop policy and procedures Conduct an audit to maintain the permit Ensure legislation adheres too

 

 

STEP 2  Complete the ACTION PLAN and prioritise treatment of risks based on individual risk rating: highest – lowest
Priority #	Identified Potential Risk Identify potential risk below	Risk Rating List in priority order Highest – Lowest	Action to be Taken Outline the required action to be taken to implement strategy to eliminate or mitigate identified risk	Responsibility Identify who is responsible	Timeframe Identify due date for completion of required action
1	Burglary Money theft Stock theft Shrinkage theft(Lin et al., 2018).	1-3	Develop policy and procedure Conduct audit(Cooperrrider, 2012).	David Operations manager	todays
2	Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	Facilitate staff training   Equipment maintenance /servicing	Tom	Thursday
3	Dirty truck Marketing too expensive Marketing not effective Social media is not maintained Negative reviews	1-3	Recruitment of staff Marketing activity	Food truck operator	Friday
4	Over ordering under ordering money theft procedures not following quality of service quality of product the price point is too low the price point is too high	1-3	Source alternative service providers.   Develop policy and procedures Identify target demographic Training for staff (Cooperrrider, 2012).	Coffee bag’s cafe staff member	Before Saturday
5	Staff recruitment Staff availability Staff training Enough staff to maintain optimum Customers service levels The staff does not present well	1-3	Develop policy and procedures Hold insurance Carry spare tyre Parkin secure location	Owner	1 week
6	Fines License Legislation Requirements Permit   Opportunities not identified so many other foods no demand for coffee demography not identified	1-3	Develop policy and procedures Hold insurance Training for staff Introduce dress code Develop policy and procedures	1-12	3 week
7	Food contamination Food not washing Food expired Cross-contamination	1-3	Staff to maintain a certificate Recruitment of staff Introduce dress code Develop policy and procedures	1-9	1 month
8	Slips Trips Fails Cuts Injury from heavy	1-3	Hold insurance Develop policy and procedures Have a set of chains in the truck Staff to maintain a certificate Recruitment of staff	1-12	3 months (Lin et al., 2018).
9	Damage to truck Truck vandalized Ran out of petrol General wear and tear Flat tire	1-3	Develop policy and procedures Keep truck clean and tidy Conduct marketing audit Maintain high standards of research	Operations manager	5 months
10	Flood Wind damage Hail damage Fire	1-3	Develop policy and procedure Conduct audit(Lin et al., 2018).	Food truck operator	6 months

 

 

 

Activity 3

Risk Management Meeting with stakeholders (Roleplay) 

For this task, you are required to discuss risk management processes and present your Risk Assessment Report with proposed Action Plan for support. During the meeting you must:

1. Discuss the risk management processes and outline your Risk Assessment &proposed Action Plan
2. Use questioning and listening to elicit opinions, and to confirm and clarify understanding
3. Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.
4. Use digital technology to access information, to assist in communication
5. Obtain support for risk management activities proposed in the Action Plan

 

Your assessor will play the role of David (the owner) and ask another student (not being assessed during this simulated meeting), to play the role of Tom.

 

Roleplay Cast:

As a minimum the following individuals will be at the meeting;

• David: Owner (Assessor)
• Tom: Food Truck Operator (Classmates)

 

General instructions for all role players include:

• Participate in/ acknowledge information provided

 

The other participants will be provided with a general script for each role to be played.

 

Date- 24-04-2022 Time-10:00 am Duration- 10 to 15 min Agenda- Obtain support for risk management Attendees- Owner and food truck operator Place- zoom application David- good morning. Tom- good morning, sir David- We have to take some risk management processes for the coffee bagsand the action plan we have to implement in all types of food. Tom- okay sir we all support an organization. David- thank you for the support with you all we do it as soon as possible Tom- okay sir, David- if you have some questions, you can ask me. And any solution of the problems we can do it. Tom- okay sir. David- thank you, have a good day.

RISK MANAGEMENT MEETING with Stakeholders

Roleplay Observation Checklist

Name of student being assessed (Chair):
Location of meeting:
Name of Assessor: Roleplay as David- business owner
Other roles played:		Tom
Assessors are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.
Date:
Did the Student:			Attempt 1	Attempt 2	Attempt 3
A)	Discuss the risk management processes and outline your Risk Assessment & proposed Action Plan		Identify the risk	analysis	Monitor the risk
B)	Use listening and questioning to elicit the views of other and to clarify understanding.		Active listening	informational	Appreciative listening
C)	Consult stakeholders, and request input into the risks identified and if that needs to be amended (invite stakeholders to assist in the identification of risks.		Shareholders	customers	suppliers
D)	Use digital technology to access information, to assist in communication		radio	television	Internet
E)	Obtain support for risk management activities proposed in the Action Plan		Continuously monitor risks	Identify potential risks	Assign ownership

Outcome for Task:  □ Satisfactory OR □ Not yet satisfactory
Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).
Assessors Signature:		Date:

 

 

 

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Activity 4

Implement Risk Action Plan (Email)

Your assessor will provide an email address to you, so you can submit this assessment activity.

 

For this task, you are required to communicate risk processes to relevant parties, by implementing the revised Action Plan which includes the additional activity requested by David, the business owner.

Write an email to relevant staff, advising them of the following:

1. Implementation of the risk Action Plan
2. Outline how the risk management documentation will be stored in accordance with the organisational policy & Procedure. Access Handout – Coffee Bags Café Risk Management Policy & Procedure (Name the location in which you have appropriately stored the risk management documents)
3. Attach a copy of the final version of the Action Plan

You must send your email your, to the email address your assessor nominates and print a copy of the email and attachment and also submit in hard copy.

 

***insert a copy of your email here***

To:Dear coffee bag’s café staff

Date: 24-04-2022

Subject: the final version of the action plan

Sir.

The action plan in which we include the additional activity agreed upon or in the implementation of the action plan will be announced in this soon. And the all-risk management documentation is stored in the coffee bag’s café in a drive or all staff use, if you have some queries inform me.

Thank you

 

****END OF ASSESSMENT TASK 2****

 

What do I need to hand in for this task?	Have I completed this?
Activity 1: Completed Six (6) Questions	o
Activity 2: Risk Assessment Report	o
Activity 4: Email to Staff	o

 

 

 

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Assessment Task Cover Sheet – Assessment Task 3

Student: Please fill out your details and date of submission and complete the declaration. Keep a copy of your submission.

Student Name:
Student ID:
Date of submission:
Qualification:	Diploma of Leadership and Management
Unit	BSBOPS504 Manage Business Risk

Student declaration

I <Insert your name>__________________________________________declare that this is my own work and:

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.

□ I have correctly referenced all resources and reference texts throughout these assessment tasks.

□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature:___________________________________________________________________________________________

Assessor to complete
Assessment requirements	Satisfactory/ Not satisfactory	Attempt (pls circle)
All four (4) questions completed		1    2    3
Overall Outcome for Assessment Task 3:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements

(if more space is required, continue on reverse of this page)

 

Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

____________________________________________________________________________________________________________

Assessor Signature:  ………………………………………………………………………………Date: ………………./…………………/…………….

Assessor Name: ______________________________________________________________________________________________

 

Authenticity Check
Student Name:
Student ID:
Unit of Competency:
Assessor Use Only
I confirm that I have checked this completed student assessment item and confirm (Assessor must tick one of the following): ¨  I have checked the authenticity of this work and am unable to detect any form of plagiarism, collusion or cheating and believe the contents of the submission is the students own work. ¨  I have checked the authenticity of this work and have identified potential instances of plagiarism, collusion or cheating. A detailed file note is attached to this completed assessment item, detailing the issues of concern, which will be submitted to the Director of Studies for further investigations and action. The student has been marked Not Yet Satisfactory in this assessment.
Assess or Signature:		Date checked:

 

 

 

Assessment Task 3: Case Study/ Monitoring Risk

Task summary:

You are required to answer all four (4) questions correctly in this task.

You will have thirty (30) minutes to complete this assessment

 

Resources and equipment required to complete this assessment

• Student Leaner Guide for this Unit
• Computer
• Access to the Internet

Note: Clinton Institute provides students with access to a computer and internet

When and where do I complete this task?

This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.

What do I need to submit and do?

What you need to do:	What evidence is required:
Answer all four (4) questions.	You will need to submit your answers to all four (4) questions.

Decision Making Rules

Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.

You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.

What happens if I get something wrong?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.

Instructions

• This is an open book assessment – you can use your learning materials as reference.
• You need to answer all four (4) questions correctly
• You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
• If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.

 

Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.

Assessment Task 3: Case Study/ Monitoring Risk

 

Case Study – Background Information You are the Risk Manager for a licensed restaurant chain “Food Star” and recently implemented an Action Plan after conducting a Risk Assessment on the businesses operation in each location. Everything appears to be going well, except in one (1) location “Riverside”. You have noticed on review, that the only location that has not completed the required Action Plan and uploaded supporting documents is “Riverside”. You visit Riverside to monitor and evaluate the Action Plan and risk management processes. On arrival you meet with the location Manager (Karen), to seek answers as to why the Action Plan documentation had not been uploaded as required and feedback on the Action Plan and risk management processes. Karen informs you that she had intention to complete the Action Plan, and had started the process when she was interrupted and hasn’t found the time to revisit it. On investigate you discover that she had completed five (5) of the required actions, but failed to upload supporting documents and complete the action sign-off for each action. You assist she to complete the upload and sign –off, but there are two (2) outstanding actions remaining. Karen also told you that she believes that having to complete the Action Plan it is a waste of time and that she is far too busy to have the luxury to indulge in such activities. Remaining actions on the Riverside Action Plan, are as followed: Riverside Action Plan # Identified Risk Action to be Taken Responsibility Timeframe Completed (Sign – off) 1 All required staff may not hold an RSA qualification  Conduct staff audit ·         identify any staff without a current RSA ·         Identify staff with an RSA which is 3 years or older ·         Staff without RSA must obtain and shifts on hold until obtained ·         Staff with RSA 3 years or older to undertake online refresher course immediately. Location Manager:  Karen 1 week (Overdue)   2 All required staff may not hold a Food Handlers Certificate Conduct staff audit ·         identify any staff without a food handlers Certificate ·         Staff without a Food Handlers Certificate must obtain and shifts on hold until obtained Location Manager:  Karen 1 week (Overdue)   You suspect Karen’s animated response to the remaining two (2) action items, may be the result of prior knowledge that someone or some staff members have knowingly not complied with this requirement, and suspect Karen is trying to hide it by making excuses to not conduct the required audit.

 

Answer the following Case Study Questions-

Question 1

Outline what you should do as Risk Manager in this circumstance

During this situation as the risk manager of the organization. I have to conduct the staff meeting and provide the training. This is the main thing to do and for this have to convince Karen to do the audit of the work and the staff member& working procedures. This will help the company to identify the issue in the organization (Iansiti, et al., 2020).         □Satisfactory OR□Not yet satisfactory

Question 2 s

On completion of the staff audit, what two (2) things should you do to maintain the required documentation

 

1	The details of the action plan and risk register of the organization two are the maindocuments that are required. During the staff auditing with the help of this, they will getbetter deliveries. □Satisfactory OR□Not yet satisfactory
2	Risk measurement and the working policy procedures of the organization. This willdescribe the company& internal and external changes. □Satisfactory OR□Not yet satisfactory
Overall Outcome for Question 2:  □ Satisfactory OR □ Not yet satisfactory

Question 3

In the event it is discovered that a number of staff did not in fact hold an RSA and serving alcohol, is the company in breach of legislation and if so, which legislation has been breached?

 

According to this event, the company has the right to breach the legislation and it would be the Liquor Act 2010. Due to this legislation, the company member and the staff will have no permission to drink and serve the alcohol during the business event.

Question 4

Outline what action you would recommend, to avoid this happening again in the future

 

The training would be provided to the Karen and explain to them the importance of this training in the organization. This will help the organization handle the risk management and impose the consequence on the organization. This will also, provide the advice to handle these things in the future. It will help the company to manage and correctly perform the activity(Choi, et al., 2016).

 

 

****END OF ASSESSMENT TASK 3 ****

What do I need to hand in for this task?	Have I completed this?
All four (4) questions answered correctly	o

 

References

 

Armstrong, T. (2012). Their Strengths. Educational Leadership, 691, 692.

Choi, T. M., Chan, H. K., &amp; Yue, X. (2016). Recent development in big data analytics for businessoperations and risk management. IEEE transactions on cybernetics, 47(1), 81-92.

Cooperrrider, D. L. (2012). The concentration effect of strengths. Organizational Dynamics, 41(2), 106.

Guo, L. (2015). Implementation of a risk management plan in a hospital operatingroom. International Journal of Nursing Sciences, 2(4), 348-354.

Iansiti, M., &amp; Lakhani, K. R. (2020). Competing in the age of AI: strategy and leadership whenalgorithms and networks run the world. Harvard Business Press.

Leoni, E., Dallolio, L., Stagni, F., Sanna, T., D&#39;Alessandro, G., &amp; Piana, G. (2015). Impact of a riskmanagement plan on Legionella contamination of dental unit water. International journal environmental research and public health, 12(3), 2344-2358.

Lin, J. S., Evans, C. V., Johnson, E., Redmond, N., Coppola, E. L., & Smith, N. (2018). Nontraditional risk factors in cardiovascular disease risk assessment: updated evidence report and systematic review for the US Preventive Services Task Force. Jama, 320(3), 281-297.

Nordberg, G. F., Bernard, A., Diamond, G. L., Duffus, J. H., Illing, P., Nordberg, M., … & Skerfving, S. (2018). Risk assessment of effects of cadmium on human health (IUPAC Technical Report). Pure and Applied Chemistry, 90(4), 755-808.

Rasha’s Originals: Beauty with care

 

Table of Contents

Introduction. 3

Competitors. 3

Marketing step. 3

Marketing dealings. 5

Marketing strategies. 6

Local market. 6

E-commerce. 6

Production. 7

Conclusion. 8

 

 

 

Introduction

Rahas originals is an organization that is developed and established with the aspiration to become a premiers skincare brand in the world. The co-founder of this organization is Mrs. Shanan Singh and this first is established in Hyderabad and Telangana. RO organization products are manufactured the good with the vegan and the plant-based. They provide and produce the goods which contain herbal and vegan products. The best features for this RO organization are handcrafted products and their ingredients specialty. Shanan Singh introduces her products to the market with the help of E-commerce services. They also, introduce their goods and the products, in the beauty parlors and the salon. During the marketing policy and the current situation of the organization, they have to do the development of the E-commerce platforms. According to the current situation of the organization, its estimated turnover is over 2,000 core. The specialty of the RO organization products should be affordable and this is their duty to produce the good quality the products.

Competitors

The competition level in the market is getting high and due to this, they have been facing the heat between the competitors. There are the competitors in the market which stand against the RO organization and those are Tvam, Kama Ayurveda, Juicy Chemistry, and Bare necessities (Bhatt, & Sankhla, 2017). This organization trying its best to give better opportunities in the market and for this, they have to provide a better level of the services in the market to make sure handle the better things. There is competition in the market and to handle the issue related to this competition in the market they will do the services. This is the reason they are providing the e-commerce service to their clients. This will help the organization to get better and more innovative deliveries. Therefore they want to produce and sell their products online with the e-commerce platform. This will help the company to expand its business in the market and for that, they have to introduce a better level of the working policy in the organization (Bhatt, & Sankhla, 2017).

Marketing step

The marketing level and the industry’s level of production are increasing day by day. Therefore the level of the competition is also, increasing and for that, they have to make sure to handle the things in a better condition. They have to make sure to provide better services in the organization. The policy of the marketing strategies is to increase the level of the product in the market. E-commerce is the platform that will produce and supply goods with the help of an online shopping store and apps.

E-commerce platforms and business even the industries have their policy and rules. They have to make sure to follow the rules and the regulations in the organization. During the time of the production of the goods and the materials in the market. RO organization has to do the tie-up with the online store and the beauty companies also, the supplements company. According to the co-founder of this company Shanan know about the e-commerce industry. Based on the marketing policy and the other details mentioned in the organization this has been very clear that there is a wide range of the scope available in the e-commerce industry. She also, the planning and training procedures to fulfill the need of their clients and match their needs. This is the better option in the marketing policy (Park, et al., 2019).

There are various types of clients available in the market and there is the various choice and demand that appears in the market. As the products are delivered and the brand manufactured they have to make sure to meet their client’s needs. The benefits of using the E-commerce platforms are they will be using the less time and consume less time. This is the main reason they choose the E-commerce platform and service to provide the better and the innovative services (Slootweg, 2018).

Seeling with the help of the beauty parlors and communicating with their owners. Rahas organization is famous for its business and beauty products deliveries. Therefore if they communicate with the owners of the parlors and ask them to promote their goods in the local market. All the dealing will depend upon the market policies as they have to communicate with them. Shanan knows the importance of the marketing policy and this will describe the company’s development. They have to make sure to deal with them and for that, they have to use these types of techniques (Ottman, 2017).

They have to do commission policy and for that, they have to communicate with the owners of the parlors and with the help with this. They will communicate with them and do the marketing of their products in the market. This is an important thing to do and the reason behind this is that they have to deal with them for better results. There are consumers who most of the time use herbal products and because of this, they will become the regular customers of the organization. Also, they want to deliver their products to some customers who want to use the herbal products in the beauty. They have to extend the image of their product in the market and for that, they have to make sure to handle things in a better manner. There are the people who demand 20 to 40 % of the commission. This will describe the changes in the situation and for that, they want to make sure to handle the things (Ganesan, 2016).

There is the third option is also, available in the marketing for the Rahas Organization. Rahas as an organization wants to do a better level of marketing. They also, want to increase the level of marketing in society and for that, they do the promotion. Advertising and promoting the organization’s products in the market will help the company to expand its business in society. The third option in marketing is to depend on and describe the company’s importance. The reason behind this is that they want to do their products deliveries and selling on both the online and the selling to the owners of the parlors. This will help the company to sell its products on the double power and it is an opportunity for the organization to expand its level. They want to do their company production on both levels.

This is an option that provides the organization with a better and more helpful option for increasing the production level of the company. Also, they will be able to do more production of their herbal products in the market. Therefore they have to face some kind of issue while producing the products in the market. They have to handle both the marketing dealings from the E-commerce platforms and the other hand (Ganesan, 2016).

Marketing dealings

The marketing dealings on the local level. Due to this, they have to set the different levels of the pricing of their products and the reason behind this. According to the data and their analysis, most of the people in today’s time will use the online shopping store and their apps for the shopping and this is because this will help them sot save time. Also, this will consume less amount of time and do fast deliveries. Therefore if they went to buy the products from the local and the general level of the parlors. Then the price demand and they have to set the extra level of the margin in the products. The main reason for setting the extra level of the margin in their products including the pricing of the products is because there is a system that is run and famous in the environment of the local market (Harnvanich, et al., 2020).

Most of the local people will do the barging in the market to buy the products at low prices. This is an issue that is created and built in the field of the local market and also, may cause a huge level of losses. As they want to produce and increase their product’s sales in the market and due to this they have to deal with the retailers, and shop owners.  This is the main reason they have to deal with the retailer and the owners of the parlors to do the marketing of their products in the market. During the time of the production and selling also, promoting the herbal products of the Rahas Organization (Harnvanich, et al., 2020).

Marketing strategies

Local market

They have to negotiate with the local retailers to sell their goods. There is a situation in the local market in which most of the time they have to make sure to handle the marketing level. Rahas Organization management team has to study the market before investing in the organization and making the policy also, dealings in the organization. They have to examine the working policy and the procedures in the local market and based on this they have to make a marketing plan. The importance of this plan development in the organization is that because of this they have to make a better level of plan with full protection. This plan will help and guide the other members of the organization and also, the management team on how to negotiate with the local retailers. The second option is also, available for the organization in the market for developing the marketing plan (Ypanto, 2022).

Rahas organization management team has to find out a local person in the market that knows the information and the systems dealings strategies. Due to this, they will get the information about the internal markets and with the help of this, the company will be able to spread their products and expand the business in the local market. Marketing help the company to get a better level of profit and expand the organization’s products in the market. This will also, help the organization build its company base. This has been very clear a strong base will help the company to earn more amount of profit and the clients will remain the permanent customers of the organization.

E-commerce

Therefore the online store and the dealings are not similar to the local market dealings. They have to follow and handle this online store issue and understand their marketing policy. This has been very clear that on the online store and the shopping platform they have to provide the high wages of discount coupons or the offers. The working system in both the stages of the organization and the market does not match each other. This is the reason the Rahas organization has to make the two types of marketing plans. These two plans have different types of policies and rules. Therefore they have to follow both the plan in thee different manner according to their requirements. Importance of the plan development in both the sectors of the organization for the production of their products. The main motive of the organization is to expand its business on platforms such as E-commerce and online store.

The organization has to examine the feedback and the service of the company. On the online store to attract the people and the clients towards their products. They have to do the messages, emails, and text messages. They also, have to explain the importance of their products and the ingredients. Rahas organization is known as the company that produces and manufactures herbal products. then they have to do the advertisement of their herbal products and also, explain the materials, the resources which are used in the development of the goods. This is the method that will help the organization to do their product marketing on the online platform. This will also, help the organization to increase the number of the production and the development of the organization. The benefit of the online store is that this will help the company to understand their working services with the help of the feedback from their customers. This is a benefit and the importance the company will be able to use in the organization (Ip, 2017).

Production

During the starting period of the company when the company is just launching its products in the market. The co-founder of the organization will manufacture the goods in the starting period they do the production of their products in their house. After that, they will take a place on the rent which is related to the industries premises. According to the details and the description that is mentioned for the company manufacturing of the goods and the materials in the organization. They also, have to specify the details and the types of equipment that they will use while manufacturing this. The reason behind this will explain the importance of the goods. The details of the goods and the materials, also, including the other details will explain the quality of the products in the market (Wu, et al., 2020).

The cost of the manufacturing of the goods and the materials, also the charges of the light bills. Therefore the cost of the labor and the company expenses and the charges which the company pays for their development. The details of the employees and the cost will be paid for them to their wages will also, explain the company details. All are the charges and the expense which is the company pay for the production. There are various types of departments available in the organization and those departments have to handle their job and work perfectly.

The management team and the marketing team of the organization have to handle the situation. Also, they have to calculate the price and the cost of their company products. Based on the calculation the company will be able to do a better level of production and settlement in the locals and online store. According to the case study the Rahas organization produces herbal products related to beauty and skincare. This organization is paying the amount of the 10,000 wages to their labor and this will be coats of the full-time laborers in this company (Aldin, 2020). Therefore they have to pay the fixed and the other cost of the materials and the rescues. Also, the organization has to pay the charges for the types of equipment and the machinery bills. All these expenses and the charges of the company will include in the cost of the prices of the product (Aldin, 2020).

Conclusion

According to the report and the case study, the details of the Rahas organization are explained. The co-founder of this organization is Mrs. Shanan Singh and this first is established in Hyderabad and Telangana. Also, this organization wants to expand its business in the market.  RO organization products are manufactured the good with the vegan and the plant-based. This is the reason the company will be dealing with both the online and the local marketing platforms. This report will describe the marketing strategies of the Rahas organization.

 

 

References

Aldin, K. (2020). THE IMPACT OF SOCIAL MEDIA ON CONSUMERS’HEALTH BEHAVIOR TOWARDS CHOOSING HERBAL COSMETICS. Journal of Critical Reviews, 7(9).

Bhatt, K., & Sankhla, P. (2017). A study on consumer buying behavior towards cosmetic products. International Journal of Engineering Technology Science and Research, 4(12), 1244-1249.

Ganesan, P., & Choi, D. K. (2016). Current application of phytocompound-based nanocosmeceuticals for beauty and skin therapy. International journal of nanomedicine, 11, 1987.

Harnvanich, E. A., Wanichwecharungruang, S., Chandrachai, A., & Asawanonda, P. (2020). Market Potential Evaluation for Local Herbal Extracts Used in Skincare Through the New Product Development Process. PSAKU International Journal of Interdisciplinary Research, 9(2).

Ip, P. T. T. (2017). Desiring singlehood? Rural migrant women and affective labour in the Shanghai beauty parlour industry. Inter-Asia Cultural Studies, 18(4), 558-580.

Ottman, J. A. (2017). The new rules of green marketing: Strategies, tools, and inspiration for sustainable branding. Routledge.

Park, J. Y., Lee, M. S., Park, J. Y., & Lee, M. S. (2019). Influence of beauty care on well-being-oriented behaviors and well-aging behaviors in adult men. Asian journal of beauty and cosmetology, 17(1), 93-106.

Slootweg, E., & Rowson, B. (2018). My generation: A review of marketing strategies on different age groups. Research in Hospitality Management, 8(2), 85-92.

Wu, C. H., Yan, Z., Tsai, S. B., Wang, W., Cao, B., & Li, X. (2020). An empirical study on sales performance effect and pricing strategy for E-commerce: from the perspective of mobile information. Mobile Information Systems, 2020.

Ypanto, L. A. (2022). Students’ Competencies in Beauty-Nail Care and the Availability of Materials, Tools, and Equipment: Basis for Entrepreneurial Management Plan. Journal of Positive School Psychology, 6(3), 5959-5972.