STUDENT ASSESSMENT RESOURCE | BSBCRT511

DEVELOP CRITICIAL THINKING IN OTHERS

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

This part of the assessment requires you to identify knowledge gaps within teams and individuals and facilitate learning opportunities to address these gaps. Specifically, you are required to:

§   Research models of critical and creative thinking

§   Develop questions to identify individual and team knowledge gaps

§   Facilitate formal and informal learning opportunities for addressing identified gaps

§   Articulate key features of critical and creative thinking concepts to relevant personnel

§   Collect feedback from individuals and teams on critical and creative thinking opportunities

You are the centre manager for Bounce Fitness Cairns. There are two teams of fitness trainers that directly report to you, Team A and Team B, with two members in each team. As the centre manager, you are in charge of overseeing this branch’s performance, including the performance of all its employees.

Fitness trainers of Team A handle one-on-one classes with their clients. The special feature of these classes is that each training plan is catered specifically to each client’s needs and capabilities. These trainers are in charge of creating training plans that are appropriate for each of their clients. They also keep track of their clients’ fitness records which helps them adjust training plans depending on their clients’ progress.

Fitness trainers of Team B handle the different fitness classes that Bounce Fitness. Each class has an attendance of 10 to 25 clients. As part of handling group classes, Team B fitness trainers must be knowledgeable on proper exercise and nutrition should their clients ask them for advice.

To help improve your employees’ performance, you decide to see how well members of each team know their tasks. Based on your findings, you intend to organise learning opportunities to help the fitness trainers perform better.

To complete this assessment, you will need access to the following:

·         A simulated workplace environment that will allow you access to:

o    At least four volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructors for Team B

·         Resources required for delivering learning opportunities

Resources required will depend on the specific learning opportunities identified

·         A safe environment to conduct the role play activity

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

Student Instruction for Task 1.1 Research on Critical and Creative Thinking Models

1.       Conduct research on information about critical and creative thinking. Record your responses in the Critical and Creative Thinking Research Form provided within this Assessment Tool.

Complete the following sections of the form with the information you have researched:

a.       Models

§   Identify two models:

o    At least one model of critical thinking

o    At least one model of creative thinking

§   Define critical or creative thinking according to the model

§   Briefly explain how each model can be applied to a workplace setting

Brief explanation of how the model might be used in any workplace setting

b.       Concepts

§   Identify the following

o    At least two critical thinking concepts

o    At least two creative thinking concepts

Concepts refer to ideas or theories that fall under critical or creative thinking.

§   Define each concept identified

§   Identify at least one characteristic of each concept identified

§   Briefly explain how each concept can be applied to a workplace setting

c.       Approaches

§   Identify the following:

o    At least two approaches used for critical thinking

o    At least two approached used for creative thinking

§   Define each approach identified

§   Briefly explain how each approach can be applied to a workplace setting

d.       Source Log

List at least three sources used to complete this research task. You can list either print sources or online sources.

§   For print sources, record the title and author of the source.

§   For online sources, record the title and link to the webpage.

Where possible, information researched and identified for this task must be relevant to a workplace.

2. Submit the completed Critical and Creative Thinking Research Form templates to your assessor.

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Student Signature

RED model of critical thinking stands for Recognizing assumptions, Evaluating arguments and drawing conclusions (Wulandari & Hindrayani 2021).

Setting

It refers to the interpretation that is structured that gives a proper meaning to actual and predicted impacts of results.

It is referred to as the hierarchical order of cognitive skills (Sweet, et al., 2016).

It helps in understanding the requirement of the workplace and bring new ideas which help in attracting the customers.

And methodologies in the workplace.

§ Identify two models:

§  At least one model of critical thinking

§  At least one model of creative thinking

§ Define critical or creative thinking according to the model

§ Briefly explain how each model can be applied to a workplace setting

a.                   Identify the following

1.       At least two critical thinking concepts

2.       At least two creative thinking concepts

b.                   Define each concept identified

c.                    Identify at least one characteristic of each concept identified

d.                   Briefly explain how each concept can be applied to a workplace setting

§   Identify the following:

·At least two approaches used for critical thinking

·At least two approached used for creative thinking

§ Define each approach identified

§ Briefly explain how each approach can be applied to a workplace setting

§   Record all sources used to complete the task. Student must be able to log at least three sources to complete the task.

If Student used print sources, Student must record the title and author of the source.

If Student used online sources, Student must record the title of the source and link to the webpage

S= Satisfactory NS= Not Satisfactory IC =Incomplete

Student Name:

Student Signature

Practical Assessment – Task 1.2

Name of Qualification

Unit Delivered

BSBLDR523 Lead and manage effective workplace relationships

Student Assessment Instruction

a. Access and review the document from the link below:

Fitness Trainer Tasks Guidelines

https://bouncefitness.precisiongroup.com.au/supplementary-files/critical-thinking- problem-solving-bsbcrt511/

Each team has a corresponding task with guidelines found in the following sections of the document:

a.       Team A’s task is based on Developing a Personal Fitness Plan section

b.       Team B’s task is based on Giving Advice on Proper Nutrition section

b.       Locate the Questions Log template provided within this Assessment Tool. Use the Questions Log to develop questions that will assist in identifying the knowledge gaps of each team in line with their corresponding tasks.

Questions to be developed for each team must be based on their corresponding tasks outlined in the Fitness Trainer Tasks Guidelines.

Questions must ask about how, what, why, when, and where. (e.g., When are pre- screening tests done? What can be tracked by using the records from a fitness test?)

c.       Complete two Questions Logs – one for each team that you will work with. For each Questions Log:

1.       Develop at least one set of questions for each team to answer as a group.

·         Write at least five to seven questions about the team’s task.

·         Write the benchmark answer next to each question created. Write these under the Questions for the Team section of the Questions Log.

o Develop at least one set of questions for at least one individual team member from each team to answer

For the purpose of this assessment, this is the team member with the least experience. You may refer to the character brief in Task 1.3 of this assessment for guidance.

§   Write at least five to seven questions about the team’s task.

§   Write the benchmark answer next to each question created.

Write these under the Questions for the Individual Team Member section of the Questions Log.

§   Leave the following columns in the template blank:

1.       Answered Correctly

2.       Comments/Remarks

These will be completed in Task 1.3 of the assessment.

1.     Submit two partially completed Question Logs to your assessor.

§   A simulated workplace environment that will allow you access to:

o    At least four volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructors for Team B

§   Resources required for delivering learning opportunities

Resources required will depend on the specific learning opportunities identified

a. A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Date:

Question

Benchmark Answer

If yes tick the box. If not, leave blank.

Comments/Remarks

Question

Benchmark Answer

If yes tick the box. If not, leave blank.

Comments/Remarks

Did the student:

Yes

No

1.    Develop at least one set of questions for each team to answer as a group.

§   Write at least five to seven questions about the team’s task.

§   Write at least five to seven questions about the team’s task.

S= Satisfactory NS= Not Satisfactory IC =Incomplete

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

Student Assessment Instruction

1.       Conduct two separate meetings with Team A and Team B to identify their knowledge gaps:

a.       One meeting must be with all members present for each team

b.       One meeting must be with the selected individual member from each team

2.       Enlist the assistance of at least four volunteers to undertake the role of the members of Team A and Team B. Each team must have at least two members.

Discuss with your volunteers the roles they will undertake. Ensure that they are able to participate throughout the end of this Practical Assessment.

3.       Access the following documents from the link provided below:

a.       Meeting with Team A Character Brief

b.      Meeting with Team B Character Brief

https://bouncefitness.precisiongroup.com.au/supplementary-files/critical- thinking-problem-solving-bsbcrt511/

Review these character briefs with your volunteers to understand the roles they will undertake for the meeting.

4.       Locate the Observation Form provided within this Assessment Tool. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting with all team members from each team present.

5.       Review the instructions here and the skills outlined in the Observation Form. Discuss all requirements of the task with your assessor and prepare these before the team meeting.

Your assessor will complete two Observation Forms – one for each team meeting observed.

6.       Conduct the meetings for each team.

a.       Hold the first meeting with all team members from each team present. During each meeting, you must:

§   If the team is able to correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank.

§   Write specific comments on questions that team is unable to answer correctly in the Comments/Remarks column.

b.       Hold the second meeting with Fitness Trainer 2 of each team. During each meeting, you must:

§   Ask the team member the questions you developed in the Questions for the Individual Team Member section of the Questions Log from Task 1.2.

§   If the team member is able to correctly answer the question, tick the box in the Answered Correctly column. If not, leave it blank.

§   Write specific comments on questions that team member is unable to answer correctly in the Comments/Remarks column.

Comments or remarks recorded for each question answered incorrectly will assist you in completing Task 1.4

7.       Submit the following to your assessor:

§   Two completed Questions Logs – one for each team

Keep a copy of the two completed Questions Logs to be used in Task 1.4.

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Question

Benchmark Answer

If yes tick the box. If not, leave blank.

Comments/Remarks

Question

Benchmark Answer

If yes tick the box. If not, leave blank.

Comments/Remarks

Yes

No

Comments

Question Logs?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

Student Assessment Instruction

1.       Review each teams’ and individuals’ responses in the completed Questions Log from Task 1.3.

2.       Access the Learning Plan templates located within this workbook. Complete one

Learning Plan for each team. For each Learning Plan, you must:

a.       Review the team’s responses from the completed Questions Log from Task 1.3.

Based on the results of each discussion from Task 1.3, identify the following for each section of the Learning Plan:

§   Team section:

o    At least one knowledge gap that can be addressed by a formal learning opportunity

Formal learning opportunities occur in structured and organised environments such as classrooms. The learning content is also already pre-determined.

o    At least one knowledge gap that can be addressed by an informal learning opportunity

Informal learning opportunities occur in settings that are not structured and organised.

o    Identify the specific learning opportunities you intend to facilitate for each team to address each identified knowledge gap. Ensure that there is:

·         At least one formal learning opportunity

These can include:

·         Conducting workshops

·         Conducting training sessions

·         At least one informal learning opportunity

These can include:

·         Conducting consultations

·         Watching tutorial videos

·         Participating in forums

o    Identify your expected learning outcomes after each learning opportunity has been facilitated.

§  Individual section

o    Identify at least one knowledge gap based on their incorrect answers.

o    Determine if the knowledge gap will be addressed by either a formal or informal learning opportunity

o    Identify the specific learning opportunity you intend to facilitate to address the knowledge gap.

The specific learning opportunity must correspond with your response of whether it will be a formal or informal learning opportunity.

o    Select a date when you plan to facilitate the learning opportunity

o    Identify your expected learning outcomes after each learning opportunity has been facilitated.

3.       Leave the following sections of the template blank:

§   Date Implemented

§   Actual Outcome

§   Assessor’s Signature

§   Assessor’s Declaration

These columns will be completed after the learning opportunities are implemented in the later tasks.

4.       Submit two partially completed Learning Plans, one for each team, to your assessor.

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Signature

At least one knowledge gap that can be addressed by a formal learning opportunity

o    At least one informal learning opportunity

§   at least one knowledge gap based on their incorrect answers.

Question Logs?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

Student Assessment Instruction

a.       Review the knowledge gaps to be addressed by a formal learning opportunity from the partially completed Learning Plans from Task 1.4.

b.       Locate the Session Plan template provided within this Assessment Tool. Complete one Session Plan for each formal learning opportunity you will facilitate. Each Session Plan must include the following:

§   Date

Identify when you completed the Session Plan

§   Session Title

Identify the title of your session. Session Title must correspond to what you intend to address in each session.

§   Session Length

Identify the target overall duration of the session to be facilitated.

§   Participants

Identify the participants of each formal learning opportunity you will facilitate.

§   Knowledge Gap

Identify at least one knowledge gap that you aim to address for each formal learning opportunity based on your responses in the Learning Plan from Task 1.4.

§   Learning Objective

Identify at least one learning objective for each formal learning opportunity. Learning Objectives are your purpose for facilitating the formal learning session.

§   Introduction

o Grab Attention

Identify at least one activity you intend to conduct to begin the session. These can be activities that allow all participants to get to know each other as well as yourself.

·         Learning Outcome

·         Check Prior Knowledge

Identify at least one activity to determine how much the participants already know about the topic of the session

§   Body

·         Content Outline

Outline the planned content for the session. This will include all the topics you intend to discuss during the session.

Content outline in this section must include:

i.             All topics to be discussed to address knowledge gap identified for each formal learning opportunity

ii.             The following topics from Task 1.1:

o    At least two critical thinking concepts

o    At least two creative thinking concepts

o    Application of critical thinking to workplace setting

o    Application of creative thinking to workplace setting

Application of both critical and creative thinking must be contextualised to the context of the session (e.g., how to apply critical thinking to conducting pre- screening)

·         Assessment

Identify at least one activity you plan to conduct during the session to check on the participants’ learning.

This can include:

a.       A short paper-and-pencil test

b.       An identification game

§   Conclusion

a.       Summarise

Outline three to five key points you included in your discussion based on your outline in the Content Outline section.

§   Identify the time frames you intend to allocate for each section.

The total time for all the time frames for each section should be the same as the amount of time you identified for the Session Length.

c. Locate the Observation Form provided within this Assessment Tool. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each formal learning opportunity.

Your assessor must complete one Observation Form for each formal learning opportunity conducted.

e.       Prepare for each formal learning opportunity you intend to conduct. This includes preparing any additional material you intend to use (e.g. charts or diagrams) or creating resources (e.g., PowerPoint presentation) that will be used during each formal learning opportunity to be conducted

f.         Arrange a time with each team and selected individual team member to facilitate the formal learning opportunity.

g.       Facilitate the formal learning opportunities. During each formal learning opportunity, you must:

o    Locate the Attendance Sheet provided within this Assessment Tool. You must have one copy for each formal learning session.

Have your participants sign the attendance sheet to confirm their attendance. They must include their handwritten signature.

o    Access the Session Plan you completed for each formal learning opportunity. Facilitate each formal learning opportunity following the Session Plan you prepared

Ask each participant questions throughout the session to gauge their learning

h.       After conducting each formal learning session, access the partially completed Learning Plans from Task 1.4. Complete the following sections on each Learning Plan:

§   Date Implemented

Record the actual date each formal learning opportunity was conducted.

§   Actual Outcome

Briefly explain if the participants for each formal learning opportunity were able to successfully learn knowledge presented during each session. You may refer to the outcome of the ‘Assessment’ section of your Session Plan for your reference.

i.         Have your assessor sign the Assessor’s signature column in each Learning Plan for each formal learning opportunity conducted. This is to confirm that you facilitated each formal learning opportunity based on your responses in each Learning Plan. Assessor’s signature must be handwritten.

Your assessor will complete the Assessor’s Declaration Form in Task 1.6.

Do not submit the Learning Plans yet. You will submit the completed Learning Plans

after completing Task 1.6.

j.         Submit the following documents to your assessor:

a. Accomplished Session Plans for each formal learning opportunity facilitated

Number of submissions for the Session Plan and Attendance Sheet must correspond to the number of formal learning opportunities conducted as identified in each of your Learning Plans. However, at least one Session Plan and at least one Attendance Sheet must be submitted for each team.

§   A simulated workplace environment that will allow you access to:

o    At least four volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructors for Team B

§   Resources required for delivering learning opportunities

Resources required will depend on the specific learning opportunities identified

§   A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Identify target overall duration of the session

Grab Attention

Identify an activity that will help participants get to know everyone in the learning opportunity

Learning Outcome

Check Prior Knowledge

Identify at least one activity to determine how much participants already know about the topic of the session

Content Outline

Outline here the planned content of the session

1. Encourage team members and individuals

2. Sessions of workout

3. Availability of virtual and auditory learning (Carlson, 2013).

Outline all activities to be conducted to check what the participants have learned during the session

1. Self-assessments

2. Formative assessments

3. Summative assessments

Summarise

Outline at least three to five key points of your discussion.

The key points are given below:

1. Opportunities for learning

2. Sessions of workout

3. Objectives of learning (Carlson, 2013).

Yes

No

Comments

Identify at least one activity they intend to conduct to begin the session.

·         Outline the planned content for the session including:

All topics to be discussed to address knowledge gap identified for each formal learning opportunity

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

Student Assessment Instruction

1.       Review the knowledge gaps to be addressed by an informal learning opportunity from the partially completed Learning Plans from Task 1.4.

2.       Locate the Observation Form provided within this Assessment Tool. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting with all team members from each team present.

3.       Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting each informal learning opportunity.

Provide them with one copy of the Observation Form for each informal learning opportunity to be facilitated. Your assessor must complete one Observation Form for each informal learning opportunity conducted.

4.       Arrange a time with each team and the selected individual team member to facilitate the informal learning opportunity.

5.       Facilitate the informal learning opportunities identified in each of the Learning Plans. For each informal learning opportunity, you must:

a.       Brief participants about the informal learning opportunity.

§  Discuss with each team and/or individual they can expect to happen during each informal learning opportunity

§  Discuss each knowledge gap that will be addressed in each informal learning opportunity with each of the teams and/or individual team member.

b.       Address the knowledge gaps by providing information the participants are expected to learn by the end of the informal learning opportunity:

This can include, but are not limited to, the following:

§   Providing detailed instructions to help the participants better perform their tasks after the learning opportunity

§   Defining terms and providing detailed explanations

Giving additional resources participants can access to gather more information

1.       Details about the knowledge gaps

2.       How the learning opportunity addressed each knowledge gap

Evidence will vary depending on the specific informal learning opportunity conducted, and can include, but are not limited to the following:

§   Meeting minutes

§   Discussion notes

6.       After conducting each informal learning opportunity, access the partially completed

Student Plans from Task 1.4. Complete the following sections on each Learning Plan:

o    Date Implemented

Record the actual date each informal learning opportunity was conducted.

o    Actual Outcome

Briefly explain if the participants for each informal learning opportunity were able to successfully learn knowledge presented during each session.

7.       Have your assessor sign the Assessor’s signature column in each Learning Plan for each formal learning opportunity conducted. This is to confirm that you facilitated each informal learning opportunity based on your responses in each Learning Plan. Assessor’s signature must be handwritten.

Have them sign the Assessor’s Declaration Form found at the end of the Learning Plan.

8.       Submit the following to your assessor:

You must submit at least one copy of the following documents for each informal learning opportunity facilitated in this task.

§   Supplementary evidence for each informal learning opportunity conducted Two completed Learning Plans

§   A simulated workplace environment that will allow you access to:

o    At least four volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructors for Team B

§   Resources required for delivering learning opportunities

Resources required will depend on the specific learning opportunities identified

§   A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Please sign beside your name after the meeting.

Discussion

Yes

No

Comments

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

Student Assessment Instruction

§   To complete this task, you must conduct two separate meetings with Team A and Team B.

§   Locate the Observation Form provided within this Assessment Tool. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting.

§   Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting each meeting.

Provide two copies of the Observation Form. Your assessor must complete one

Observation Form for each meeting conducted.

§   Arrange a time to meet with each of the two teams to collect feedback on the learning opportunities facilitated.

§   Access the Meeting Minutes template provided within this Assessment Tool. You will record your discussion with each team here.

§   Conduct the meeting for each team to gather their feedback on each of the learning opportunities facilitated.

o    Formal learning opportunity conducted in Task 1.5

o    Informal learning opportunity conducted in Task 1.6 Discussion points include, but are not limited to, the following:

§   Identify what they liked about the learning opportunities

§   Identify what they did not like about the learning opportunities

§   Discuss whether they think the learning opportunities were facilitated well or not Record the result of your discussion in the Meeting Minutes.

§   Have each attendee sign beside their name in each Meeting Minutes after each meeting. All signatures must be handwritten.

Submit two completed Meeting Minutes to your assessor.

§   A simulated workplace environment that will allow you access to:

o    At least four volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructors for Team B

§   Resources required for delivering learning opportunities

Resources required will depend on the specific learning opportunities identified

§   A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Please sign beside your name after the meeting.

Discussion

Yes

No

Comments

1. Include feedback on:

Meeting Minutes?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

This part of the assessment requires you to establish an environment that support critical and creative thinking. Specifically, you are required to:

1.       Analyse current organisational systems to identify gaps and barriers to critical thinking

2.       Develop processes that create a safe environment for critical and creative thinking approaches

You’ve reviewed that the task of each team allows them to practice their critical and creative thinking skills. You want to ensure that these skills are supported by the current systems Bounce Fitness has in place. You are aware that most of Bounce Fitness’s systems have not been reviewed or updated for a while now. You decide that this would be a good time to look over the systems and check for necessary changes or updates to make to improve Bounce Fitness’s processes.

You choose two systems to review that would be applicable to both your teams:

The first system is the Performance Management System. Bounce Fitness’ performance management system puts into place an annual review for all employees. The organisation uses a forced ranking system for its employees. In this system, there is a set percentage that tells how many employees can be classified for each group.

Each employee’s performance is reviewed against their key performance indicators (KPIs). These KPI differ per employee, depending on their role and responsibilities.

The second system is the Customer Relations Management System. This system contains a process to handle client complaints. Clients are encouraged to fill out a complaint form for documentation. These forms are then forwarded to the concerned department to be resolved. If clients are becoming emotional enough that they might be disrupting others, employees may offer the client with a $10.00 gift card to Bounce Fitness services as an apology for the inconvenience.

Bounce Fitness employees are also encouraged to recommend the product or service of the month to their clients. This is to introduce them to new products and services that the clients might be interested in.

§   A simulated workplace environment that will allow you access to:

o     Organisational documents relevant to:

·         Performance Management System

·         Customer Relations Management System

Unit Delivered

BSBCRT511 Develop critical thinking in others

a.       Access and review the following documents from the links provided to complete this task:

§   Business Objectives and KPIs

https://bouncefitness.precisiongroup.com.au/infrastructure/business- strategy-and-planning-documents/

§   Performance Management System

§   Customer Relations Management System

http://bouncefitness.precisiongroup.com.au/supplementary-files/critical- thinking-problem-solving-bsbcrt511/

b.       Locate the Organisational Systems Analysis Report provided within this Assessment Tool.

c.       Complete the Organisational Systems Analysis Report. To complete the report, you must:

a.       Identify at least one relevant business objective for each of the following Bounce Fitness Systems:

§   Performance Management System

§   Customer Relations Management System

b.      Briefly explain the relevance of the identified business objectives to each Bounce Fitness system.

c.       Analyse the processes found within the Performance Management System

and the Customer Relations Management System documents. For each system, you must:

§   Determine if there are steps in the processes for each system that encourages employees to practice critical or creative thinking

§   Identify steps in processes that are in place that seem to hinder the practice of critical or creative thinking

§   Determine if a process is lacking a step-in order for Bounce Fitness employees to fully practice critical or creative thinking

§   If you identify barriers, identify at least two barriers for each system analysed:

Barriers are anything that hinders employees from exercising critical or creative thinking methods.

o   At least one barrier to critical thinking methods

Critical Thinking methods focus on analysing options and ideas, synthesising existing information, and making judgements on the value of something.

o   At least one barrier to creative thinking methods

Creative Thinking methods focus on generating ideas, considering alternative options of actions and assessing actions

§   If you identify gaps, identify at least two gaps to critical thinking methods for each system analysed

Gaps refer to something that is missing from the processes that prevents employees from fully practicing critical thinking methods.

e.       Identify at least two resources used to implement each Bounce Fitness system.

Responses in this task will be used for Task 2.2.

f.        Submit the completed Organisational Analysis Report to your assessor.

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Student Signature

System

2. To attract a large number of consumers.

2. To increase consumer retention rate.

2. Maximized cost and budget

2. Financial resources

2. Lack of interactions with consumers

2. Financial resources

Yes

No

Comments

– Determining if there are steps in the processes for each system that encourages employees to practice critical or creative thinking

Organisational Analysis Report Form?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Unit Delivered

BSBCRT511 Develop critical thinking in others

§   Locate the Critical and Creative Thinking Processes template found within this Assessment Tool. Use this template to record your responses for the following:

o    Access the completed Organisational Systems Analysis Report from Task 2.1. Review your responses for the gaps and barriers identified.

Use the identified gaps and barriers to determine what kind of process would encourage critical and creative thinking in the workplace.

o    Outline processes for creating a safe environment for practicing critical and creative thinking approaches within Bounce Fitness:

§   At least one process must be relevant to critical thinking approaches

§   At least one process must be relevant to creative thinking approaches

Safe environment is defined as an environment that actively encourages the performance of certain skills, in this case, critical and creative thinking approaches.

Ensure to include the following each process:

o    Team and individual team member’s feedback on the following from the Meeting Minutes in Task 1.7

o    Feedback on formal learning opportunity facilitated

o    Feedback on informal learning opportunity facilitated Incorporate the following based on the feedback received:

2.       Replicate what was said to have been done well during each learning opportunity

3.       Include the changes and additional resources that might have been identified as lacking in each learning opportunity

o    Include only steps that will facilitate the practice of critical and creative thinking in others based on the gaps or barriers identified in Task 2.1

o   Ensure that the language used in the processes you will developed is clear and easily understandable for the audience.

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Student Signature

1. Identification of situation and problem

2. Investigation of arguments and opinions of particular individuals who are involved in this.

3. Factually evaluation of information

4. Establishment of significance

5. Consideration of opinions of individuals

6. Making decisions as per the opinions

7. Results are communicated with the individuals (Rawlinson, 2017).

1. Reflection on the particular situation

2. Analysis of the situation

3. Acquisitions of data or information

4. Framework of arguments and opinions

5. Process of decision making

6. Obligation

7. Discussions on the conclusions and perspectives of individuals (Rawlinson, 2017).

Critical and Creative Thinking Processes template

Yes

No

Comments

o At least one process relevant to critical thinking approaches

Critical and Creative Thinking Processes template?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Name of Qualification

Unit Delivered

BSBCRT511 Develop critical thinking in others

This part of the assesssment requires you to facilitate activities that will allow application of critical and creative thinking in the workplace. Specifically, you are required to:

3.       Facilitate opportunities for team members to apply critical thinking skills to workplace problems

4.       Provide feedback to team members on performance of tasks

5.       Collect feedback from individuals and teams on critical and creative thinking opportunities

Identify additional support required for teams and individuals

In the past few days, you have noticed the following workplace problems happening in your branch of Bounce Fitness, Bounce Fitness Cairns:

Impatient Clients

One of your personal fitness trainer’s clients has expressed their lack of interest in the current exercises they are performing because they are not seeing immediate weight loss results. They have requested that their personal fitness trainer change some of the exercises that is currently part of his training plan. The fitness trainer has approached you and the rest of Team A for help as this is the third time the client has asked that their training plan be changed. The other members of Team A have also experienced clients who become impatient when they do not see immediate results.

Trendy Classes

You notice that there are less clients attending the different in-house group classes offered by Bounce Fitness. The current classes being offered are aerobic classes, circuit classes, and dance classes. These classes have been offered to clients for more than a year now. When you asked one of the Team B fitness instructors to ask their clients, the response they received was that it might be because the classes were not ‘trendy’ enough. You realise that now would be a good time to introduce a new class to your clients.

§   A simulated workplace environment that will allow you access to:

o          Volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructor for Team B

·         A safe environment to conduct the role play activity

Unit Delivered

BSBCRT511 Develop critical thinking in others

1.       Identify the two workplace problems that must be addressed by Team A and Team B based on Part 3 Case Study Overview.

2.       Locate the Action Plan provided within this Assessment Tool. Create one Action Plan

for each team. For each Action Plan, you must identify the following:

a.       At least one workplace problem to be addressed by each team based on the Part 3 Case Study Overview

b.       At least two actions items to address each team’s workplace problem:

i.              At least one action item must allow team members to demonstrate critical thinking

An action item for critical thinking would allow team members to conduct analysis, evaluation, or synthesis of ideas to address the workplace problem.

ii.              At least one action item must allow team members to demonstrate creative thinking

An action item for creative thinking would allow team members to generate new ideas to address the workplace problem.

c.       Date when each action item will be implemented

d.       Expected outcome when each action item has been implemented.

Do not write anything on the following sections. These will be completed in the later task after each action item has been implemented:

·         Date Implemented

·         Actual Result

·         Assessor’s Signature.

·         Assessor’s Declaration

3. Submit the two partially completed Action Plans to your assessor.

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken

against me.

Student Signature

Implementation Date

Outcome

Result

Signature

Increase interaction with the consumer

Consider different marketing strategies

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Unit Delivered

BSBCRT511 Develop critical thinking in others

1.       Implement each action item identified in the Action Plan from Task 3.1.

2.       Arrange a time to meet with each team to facilitate the action items identified.

3.       Locate the Observation Form provided within this Assessment Tool. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during the facilitation of each action item.

4.       Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in implementing each action item with each team. Your assessor will complete one Observation Form for each team.

5.       When facilitating each action item for each workplace problem, you must:

a.       Present the workplace problems from the Part 3 Case Study Overview to the team.

§   Present Team A with Problem 1: Impatient Clients

§   Present Team B with Problem 2: Trendy Classes

b.       Implement each action item and come up with at least two solutions for the team’s problem:

o    One solution must be created using critical thinking

o    One solution must be created using creative thinking

§   Observe how the team applies both critical and creative thinking to the workplace problem.

Your observations of the team’s and individual members’ performance will be used in the later tasks.

6.       Complete the following columns in each Action Plan after implementing all action items for each team:

§   Date Implemented

Record the actual date each action item was conducted.

§   Actual Result

Describe if the team was able to achieve each anticipated result for each action item facilitated.

7.       Have your assessor sign the Assessor’s signature column for each action item facilitated and the Assessor Declaration Form in each Action Plan. Assessor’s signature must be handwritten.

8.       Locate the Feedback Form provided within this Assessment Tool. Provide each team member from each team a copy of the Feedback Form after implementing both action items. Instruct each team member to:

§   Record the task title for when the Feedback Form was completed

§   Review each criteria listed in the Feedback Form

§   Provide feedback to how you facilitated the implementation of each action item. Place only one tick mark per criteria for each area of facilitation. Team members should not leave anything blank.

§   Provide at least one specific comment on how future learning opportunities can be improved.

Each comment provided must mention a specific aspect of your facilitation of action items. Each team member must provide at least one suggestion on how that aspect can be improve in future learning opportunities.

Keep a copy of each Feedback Form completed by each team members. These will be used in the later tasks.

9.       Submit the following documents to your assessor:

§   Two completed Action Plans – one for each team

§   At least four completed Feedback Forms

§   A simulated workplace environment that will allow you access to:

o          Volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructor for Team B

·         A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature

Implementation Date

Outcome

Result

Signature

Training sessions

Business workshops

Rate the learner’s performance during the facilitation of your team’s action items. Tick only one rating per rating criteria that you believe best represents the learner’s performance. Tick ‘N/A’ if the learner was not able to demonstrate a rating criteria. Do not leave anything blank.

Provide additional comments or feedback on the learner’s performance on the space provided at the end of this form.

Areas of Facilitation

Agree

Disagree

Identify at least one aspect of how the actions items were facilitated that could be improved. Include a suggestion on how

each identified aspect can be improved in future opportunities.

Yes

No

Comments

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Unit Delivered

BSBCRT511 Develop critical thinking in others

§   Arrange a time to meet with each of the two teams to provide feedback on their performance of each action item implemented in Task 3.2.

§   Locate the Observation Form provided within this Assessment Tool. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each meeting.

§   Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meetings.

Your assessor must complete one Observation Form for each team meeting.

§   Locate the Meeting Minutes template provided within this template. You will record your discussion with each team here.

§   During each meeting, you must:

o Provide feedback to each team member on their application of critical and creative thinking skills during Task 3.2.

Discussion points can include, but are not limited to, the following:

§   Discuss if critical and creative thinking was properly used to address the workplace problem.

§   Areas where the team member performed well

§   Areas where the team member did not perform well

o    Identify at least one additional support that can be provided to each of the following:

§   Each team

§   Each individual team member from each team

Additional support can include supplemental resources, or practices that can be implemented when completing workplace tasks that require critical or creative thinking (e.g., think of all the possible scenarios for a workplace problem and come up with solutions for each one to practice creative thinking)

Record your discussion in the Meeting Minutes template. You must complete one

Meeting Minutes template for each team.

§   Submit the following to your assessor:

§   Two completed Meeting Minutes

§   A simulated workplace environment that will allow you access to:

o          Volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructor for Team B

·         A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature

Please sign beside your name after the meeting.

Discussion

Discussion

Yes

No

Comments

Meeting Minutes templates?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Unit Delivered

BSBCRT511 Develop critical thinking in others

This part of the assessment requires you to develop recommendations for future learning arrangements. Specifically, you are required to:

1.       Analyse feedback from individuals and teams on critical and creative thinking opportunities

2.       Develop recommendations for improvements in future learning arrangements according to relevant legislation and organisation policies

o     Organisational operational policies and procedures required to address the areas for improvement for future learning arrangements

These can include, but are not limited to the following:

o     Personal Development Procedure

o     Minimising Use of Resources Procedure

§   A simulated workplace environment that will allow you access to:

o   Legislation relevant to the identified areas for improvement for future learning arrangements

Legislation accessed must be applicable to the state/territory you are located in. These can include, but are not limited to the following:

1.       Fair Work Act 2009

2.       Work Health and Safety Act 2011

Unit Delivered

BSBCRT511 Develop critical thinking in others

1.       Review the responses provided by the teams and individuals in the Feedback Forms from Task 3.2.

2.       Analyse the feedback collected from both teams using the Feedback Analysis Form provided within this Assessment Tool. Complete the following section in the Feedback Analysis Form:

o Team and Individual Feedback

§   Refer to the feedback collected in the Feedback Forms for each area of facilitation listed below:

·         Facilitator Knowledge

·         Information Presentation

·         Physical Resources

3.       Count the total number of tick marks all team members marked for each criteria in their completed Feedback Forms. Total number of tick marks must correspond to the total number of team members of both teams.

4.       Identify the aspects of facilitation that has majority of its ratings under either ‘Disagree’, ‘Strongly Disagree’, or ‘N/A’. Record them under Aspects for Improvement

§   Record all the specific comments provided by the team members at the end of the Feedback Forms in the Compiled Comments section

o Facilitator’s Own Performance

§   Reflect on how you facilitated the action items for each team in Task 3.2 by answering the two short questions in the Feedback Analysis Form:

·         How would you describe how you facilitated the action items for both teams?

·         What are the areas you feel you need to improve on? Identify at least two.

a.       Areas for Improvement

§   Review the responses for the following:

·         Under Team and Individual Feedback:

o    Aspects for Improvement section

o    Compiled Comments section

§   Analyse the responses from each section to identify areas for improvement.

·         Identify areas of your performance that is commonly mentioned across the three sections

·         Determine what needs to be changed for future opportunities

·         Determine resources or processes you might need to include to improve future opportunities

§   Identify at least three areas for improvement for future opportunities based on your analysis of the responses from the three sections.

You may refer to the specific criteria under each aspect of facilitation to know the specific area that you can improve on.

Responses for areas for improvement will be used to complete the next task.

§   Submit the completed Feedback Analysis Form to your assessor.

§   A simulated workplace environment that will allow you access to:

o          Volunteers to participate in assessment activities, including:

·         At least two Fitness Instructors for Team A

·         At least two Fitness Instructor for Team B

·         A safe environment to conduct the role play activity

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature

Areas of Facilitation

Agree

Disagree

2. Resolve disputes

3. One should be a proactive listener (Burns, 2012).

b. Change in attitude towards others

Yes

No

Comments

Record all the specific comments provided by the team members at the end of the Feedback Forms in the Compiled Comments section

Reflect on how they facilitated the action items for each team in Task 3.2 by answering the following two questions:

o analysing the responses under Team and Individual Feedback

Feedback Analysis Form?

Meeting Minutes templates?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature

Unit Delivered

BSBCRT511 Develop critical thinking in others

1.       To complete this task, you must review legislation and Bounce Fitness documents that will address the areas for improvement identified in Task 4.1.

2.       Review your responses in the Areas for Improvement section of the completed

Feedback Analysis from Task 4.1.

3.       Locate the Recommendations Log provided within this Assessment Tool. Complete the log by identifying the following:

o     Identify at least three of your responses for Areas for Improvement from the completed Feedback Analysis from Task 4.1.

o     Identify at least one of each of` the following that is relevant to each of your areas for improvement:

§   At least one relevant legislation

You must identify legislation that is applicable to the state or territory you are located in. These can include, but are not limited to, the following:

o    Fair Work Act 2009

o    Work Health and Safety Act 2011

§   At least one relevant Bounce Fitness policy and procedures documents. Use the link below to access Bounce Fitness’s Policy and Procedures:

Policies and Procedures

https://bouncefitness.precisiongroup.com.au/policies-and- procedures/

These can include, but are not limited to, the following:

§   Personal Development Policy and Procedure

§   Staff Induction Policy and Procedure

A legislation or policy and procedures document must be relevant to each area for improvement identified. Documents become relevant if it contains a requirement that will guide you on how to improve each of the areas for future opportunities.

You may ask for assistance from your assessor to identify legislation and policies and procedures relevant to your areas for improvement.

o Briefly explain how each identified legislation and policy and procedure document are relevant to your areas for improvement

4. Submit a copy of the completed Recommendations Log to your assessor.

§   A simulated workplace environment that will allow you access to:

o     Legislation relevant to the identified areas for improvement for future learning arrangements

Legislation accessed must be applicable to the state/territory you are located in. These can include, but are not limited to the following:

1.       Fair Work Act 2009

2.       Work Health and Safety Act 2011

Student Declaration

I                                                                   declare that this tasks is my own work except where acknowledgement of sources is made.

x None of this work has been completed by any other person.

x I have not cheated or plagiarised the work or colluded with any other student/s.

x I have correctly referenced all resources and reference texts throughout these assessment tasks.

x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature

Yes

No

Comments

At least one relevant legislation

Recommendations Log?

S= Satisfactory NS= Not Satisfactory IC =Incomplete

I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task.

Student Name:

Student Signature