Assessment 2

Case study

Nature of the holidays– We are giving the booking in Australia. It is biased toward the holiday bookings and the celebration of the holidays. We provided holiday services for the last 35 years. It is the division of the popular Hello world Travel Limited. It is the most popular and the largest travel company in Australia. It is the best way to deal with the holidays at the most decent prices. We provide our services in these places –

Tropical North Queensland, in this we include all of the facilities for the customers.

The customer’s level of expectations – the most important this is for that customer satisfaction is to know the desire and the service activities of the customer. They want instant and pleasing services for the customer. They want the best performances and the best attractiveness to the customer. It is the thing to do the measurement by all of the customer positivity and the customer attraction. It is the thing to expend by the various kind of the situation and practices (Dumičić et al., 2016).

Customer needs– the customer all needs a quick and effective travel agent. For this, they search lots of websites, but Sun lover Holidays give the best services in the locality of Australia. In this, they try to get a good and effective discount for the travel agents. They also need trust for the services and vacation booking. They also want a skilled travel agent for effective services and effective working methods. They also want a personalized experience for the customer services and the customer needs.

Customer wants– the customer wants good behavior from you. They also want the want deal while they are traveling. In this, they want the new offer and our company is always there for the attractive offer and sales. They give the best options at the right and accurate prices.

Class of travel and communication facilities required for the destination– in this we make all the destination place of the particular place is easy and pride. We are ensuring you about our customer services they are always easy and ensuring (Volo, & Irimiás, 2021).

Speed of delivery of your service– it is the kind of service to provides fulfillment and fast customer service to the customer to the customer. It is included with the effective kind of the services they are used. The different kinds of solutions and services.

Length of stay– in this case, we are designing the packages for the customer’s needs and customer satisfaction. They need to define the different and the various kind of travel packages for customer service and customer satisfaction. They add different kinds of work and experiences for the travel agency and included the different kinds of them and several packages for the travel experiences and the pricing.

Number of customers at the party – as we all know we organized the party on Queensland Island so we invited 20 customers to the party. We want to know that all of the work in the party must be effective and correct.

Reason to choose the Queensland Island destination for the party- this island is a pretty good destination for the party and enjoy the pleasant and cheering movements during the party.

List of the services– in this we enenjoyany kind of the services and the movement in the destination. They gives us all over the guideline and services in the party. They gives all the facilities in this place. They also take the rental vehicles to the destination.

Island fits the customer’s needs, and holiday transportation– they can provide all over the needs of the customers. In this, they give all the facilities to the customers. In this, they appreciate your appliances in the particular destination and they work for the workplace and the destination  (Chen, et al., 2014).

Holidays and the level of the expectant in this they have enjoyed the services of the facilities of the destination and the resort. We enjoyed the services in the resort. The class the travel is very good. We enjoyed the services and holidays very well.

Case study 2

Nature of the business trip– We are giving the booking in New Zealand. It is biased toward the holiday bookings and the celebration of the holidays. We provided holiday services for the last 35 years. It is the division of the popular Hello world Travel Limited. In this booking, we are doing the management of the trip to New Zealand. We planned the trip for the corporate clients. In this, they are doing the research for the customers and giving them updates regarding the work and the work process.

Customer expectation level– there are important this is regarding the satisfaction of the customer. In this, we provide all kinds of customer services in the workplace and the workplace area. In this, we are planning for the trip regarding the corporate peoples. They want the best performances and the best attractiveness to the customer. It is the thing to do the measurement by all of the customer positivity and the customer attraction.

Customer needs- in this all the customers need workplace management and workplace objectives. They want instant services and long pleasant. In this booking, we all, are doing the website and giving the best services for customer satisfaction and the customer’s needs. For this, we give all kinds of good and effective services to the customers.

Customer wants– They also want to connect to social media and they want their agency to be highly connected and well known on the social media platform. They want a trusted travel agent. They want all kinds of the best services and best effort for the services.

Class of travel and communication facilities required for the destination- We always give 24 hr. support regarding the start and the finish. They are working for the organizational management and the organizational skills we are the working agent and they are working for their travel agency.

Speed of delivery of your service– In this, we will define the services for the useful solution and the services. It includes fast fulfillment options. The delivery of the services is also described by the particular person and their needs. They give the delivery for the demand of the customer and the customer’s needs (Kim et al., 2015).

Length of stay– It is helpful to get to know the length of the stay and travel experiences. We are also offering them different kinds of unique stay offers so that they help can’t deny. In this package, we include the different kinds of lunch and different facilities. In this, we are enjoying the seven days stay in the place and we are enjoying the trip and all kinds of enjoyable movements.

Number of customers at the party- They need to do all of the arrangements for the party properly and do the decoration of the destination properly. They need to consider all of the customer services very well and work for the customer services and the customer guidelines. In this, we have invited the 15 corporate members for the trip.

The reason to choose New Zealand for the –corporate trip, is they had the different kinds of them an excellent education system. They had all kinds of thee people who get internationally qualified. They had various kinds of things to do there and enjoyed the movements. They also had sweeping beaches and surfing beaches, and they had the most peaceful wooden native forest to enjoy there.

List of the services- in this thing they had all kinds of facilities are available in the resource. They also had banquet facilities and bar services. They also the computer facilities for emergency work . They had a different kinds of conference and meeting facilities. They all give the health club and the business room (Kim et al., 2015).

Island fits for the customer’s needs, and holiday’s transportation– in thus we arrange thet kind of the resort for you so they give you all kind of comfortable services for the customers. They give the training to the staff for the customer satisfaction athehee needs of the customer. They also include the services of the customers and offer them extra services and extra offers.

Case study 3

Nature of the holidays– We are giving the booking on Pacific Island. It is biased toward the holiday bookings and the celebration of the holidays. We provided holiday services for the last 35 years. Pacific Island, in this we include all of the facilities for the customers.

The customer’s level of expectations – the most important this is for that customer satisfaction is to know the desire and the service activities of the customer. In this, the customer needs a pleasant and soft booking for the honeymoon period (Xiang, et al., 2015).

Customer needs– the customer all needs a quick and effective travel agent. For this, they search lots of websites, but Sun lover Holidays give the best services in the locality of Australia in this they think about it and do the planning for the booking of customer services.

Customer wants– the customer wants good behavior from you. They also want the want deal while they are traveling. In this, they want the new offer and our company is always there for the attractive offer and sales. In this, they are searching for better options and decent prices.

Class of travel and communication facilities required for the destination– in this we make all the destination place of the particular place is easy and pride. We give all of the facility the customer needs and the customer booking in this we give them the proper customer satisfaction and customer.

Speed of delivery of your service– it is the kind of service to provides fulfillment and fast customer service to the customer to the customer. It is included with the effective kind of the services they are used. The different kinds of solutions and services. In this, they include the decoration of the place and work for the customer services and satisfaction.

Length of stay– they want their seven-day honeymoon planning and seven-day stay in the resort. Do they are doing their satisfactory booking and customer service?

Number of customers at the party – as we all know we organized the party on Queensland Island so we invited 20 customers to the party. We want to know that all of the work in the party must be effective and correct (Lim, et al., 2019).

Reason to choose the Queensland Island destination for the party- this island is a pretty good destination for the party and enjoy the pleasant and cheering movements during the party.

List of the services– in this we enjoy kind of the services and the movement in the destination. They gives us all over the guideline and services in the party. They give all the fair space. They also take the rental vehicles to the destination.

Island fits the customer’s needs, and holiday transportation– they can provide all over appreciate the customers. In this, they give all the facilities to the customers. In this, they appreciate your appliances in the particular destination and they work for the workplace and the destination.

Holidays and the level of the expectant in this they have enjoyed the services of the facilities of the destination and the resort. We enjoyed the services in the resort. The class the travel is very good. We enjoyed the services and honeymoon very well (Xu, et al., 2019).

Assessment 3

References

Chen, C., Zhang, D., Guo, B., Ma, X., Pan, G., & Wu, Z. (2014). TripPlanner: Personalized trip planning leveraging heterogeneous crowdsourced digital footprints. IEEE Transactions on Intelligent Transportation Systems, 16(3), 1259-1273.

Dominic, K., Žmuk, B., & Mihajlović, I. (2016). Panel analysis of internet booking of travel and holiday accommodation indicators. Interdisciplinary Description of Complex Systems: INDECS, 14(1), 23-38.

Kim, H., Xiang, Z., & Fesenmaier, D. R. (2015). Use of the internet for trip planning: A generational analysis. Journal of travel & tourism marketing, 32(3), 276-289.

Lim, K. H., Chan, J., Karunasekera, S., & Leckie, C. (2019). Tour recommendation and trip planning using location-based social media: A survey. Knowledge and Information Systems, 60(3), 1247-1275.

Volo, S., & Irimiás, A. (2021). Consumer Behavior in e-Tourism. In Handbook of e-Tourism (pp. 1-22).  Cham: Springer International Publishing.

Xiang, Z., Wang, D., O’Leary, J. T., & Fesenmaier, D. R. (2015). Adapting to the internet: trends in travelers’ use of the web for trip planning. Journal of travel research, 54(4), 511-527.

Xu, J., Chen, J., Zhou, R., Fang, J., & Liu, C. (2019). On workflow aware location-based service composition for personal trip planning. Future generation computer systems, 98, 274-285.