| Position | KRAs (any three) | KPI for each KRA |
| Catering Coordinator | Supervising services related to food | Effectively supervised food services |
| Oversee presentation of food | Presentation of food is attractive | |
| Perform duties of administrative | Administrative duties are performed effectively | |
| Catering Staff | Prepare orders of drink and food | Orders were prepared |
| Clean dishwashers | Dishwashers were cleaned | |
| Greet guests | Guests were greeted | |
| · Process for performance appraisal, including?
Answer It includes the following: 1. Establishing standards of performance 2. Communicating all standards 3. Measuring the definite performance 4. Comparing definite performance with preferred performance 5. Discussing outcomes · Ways in which outstanding performance can be recognized may include any two of the following? Answer It includes the following: 1. Make it particularly personal 2. Give opportunities 3. Motivate them with some financial rewards or incentives · Process of addressing performance issues, including? Answer It includes the following: 1. Keep it factual and specific 2. Do not make it very personal 3. Be ready for listening to and also consider accurate excuses 4. Prepare the action plan 5. Follow all procedures · Documentation and record-keeping requirements (what documents you will maintain and where you will file performance management documents)? Answer It includes the following: 1. Creating the record 2. Capture the record that includes all information 3. Accept or provide assisting documentation 4. Maintain all records 5. Give an approach to records 6. Disposal and retention of records · Where this performance management system and appraisal schedule will be stored, and how they will be communicated to staff? Answer This will mainly store in the company folder and it will communicate to staff by conducting official meeting. · Person responsible: HR Manager |
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Task 4 – Project – Develop the framework of a staff performance management system – Template