ASSESSMENT 1:  Identify recruitment needs

1. Your report of no less than 500 words that covers all criteria listed
2. Job description for casual barista
3. Job description for full-time waitperson
4. Job description for volunteer kitchen hand
5. Provide the sources of where you obtained information and templates

Assessment 1: Analysis of case study

Days of operation	Hours of operation	Customers per day	How many staff do we need

Over view of the of the report

1. How many staff will be required to operate “Mondo’s” during the specified trading hours?
2. What will be the roles of the staff that you need to employ?

• How many managers will you need to hire?

1. How many Baristas will you need to hire?
2. How many chefs and kitchen hands will you need to hire?
3. And so forth.

Total number of staff required

Kitchen		Front of house
Position	Staff amount	Position	Staff amount

Report:

1. Introduction:
2. Body of report:
3. How you identify the recruitment needs of the café (refer to the case study)
4. How you will consult with colleagues about staffing
5. Discuss the process you will undertake to obtain approval for recruitment according to specific organisational requirements (this may include a “Recruitment Request) which has been attached to assist you in this part of the assessment
6. Describe the relationships of the job descriptions to the selection criteria
7. Discuss how you will link the interview questions to the criteria.
8. You have identified the recruitment needs for the café and will now need to recruit the following;
9. Job description for each one and make sure that they are developed in a clear and concise manner, addressing the identified selection criteria. To ensure that you develop job descriptions to meet the selection criteria.

One casual barista

1. job descriptions

One full-time waitperson

1. job descriptions

One volunteer kitchen hand.

1. job descriptions

References:

Resources: Student Learner guide, PowerPoint Presentation, VIT Sample policies and procedures manuals and sample documents, Facilitation of class activities, Hyperlinks, Internet: Legislation, Regulations and codes of practice and guidance material relevant to this unit from: https://www.business.gov.au/info/run/employ-people/employees-and-record-keeping/legal-obligations-for-employing-people https://www.business.gov.au/Info/Run/Employ-people/Pay-and-conditions/Paying-your-employees https://www.business.gov.au/Info/Run/Employ-people/Recruitment-hiring-employees/Taking-on-an-employee-checklist https://www.fairwork.gov.au/ArticleDocuments/712/guide-to-hiring-new-employees.pdf.aspx

REPORT WRITING

Introduction – There is a need for recruitment in the café cause the workload is increasing day by day and there is a shortage of staff. So we need to hire a manager, Baristas, Chefs and Kitchen hand.

Context – As the workload is increasing day by day the shortage of staff is affecting the work process. And the recruitment is required on the positions of full- time waitperson, Baristas, chefs and kitchen hand. Cause after discussing with my colleagues on staffing I identified that there is an urgent need to recruit staff. I discussed with my colleagues that on which positions there is a need for recruitment and they mentioned these positions described above. As the number of customers is increasing there is a need for more waiters to handle the customer requirement and due to increase in orders, we need more chefs or kitchen hands.

The selection criteria will be based on the experience and work efficiency of the employees.

So according to the criteria, I will frame the questions for the recruitment process so that the employees that are who are selected possess great skills and contribute to the growth of the café.

Conclusion – According to the need of the café I have decided to recruit more employees to make the work smoother because customers are increasing day by day and we do not want to leave a bad impression related to our cafes hospitality on the minds of the customers. For maintaining the quality of our café I will make sure to recruit efficient staff. Regarding this, I will make a job description for each post and I will advertise the need for staff on social media as well.

(Mader-Clark, et al., 2013).

Job Description

1.

Job description for casual barista

Job Title: Casual barista

Job Type: Wednesday, Friday, and Saturday (6.5 hrs. per day)

Location: Mondo’s Café

Manager: He will report to the supervisor

Main Responsibility:

Make a variety of beverages and serve them accordingly

Can make customized beverages according to the preference of the customer.

 Salary Range between $2300 per month

 Experience & goals

 Experience: He/ she should have experience of at least 2 years in the same stream.

 Skills:

Should know how to customize the drinks according to the consumer needs.

Can make a variety of beverages.

And should have good communication skills.

Performance goals: Can serve 20 customers at a time.

Deal with the customers professionally

Make sure of the daily targets.

Should know the proper way to pour beverages properly

(Mader-Clark, et al., 2013).

2.

Job description for a wait person

Job Title: Wait person

Job Type: Wednesday to Saturday (38 hours job)

Location: Mondo’s Café

Manager: Report to the chef

Main responsibility:

Attend all the customers nicely

Treat customers in a familiar way

Try to maintain cleanliness in the café

                                      Greet the customers and provide them menu

 Salary Range between $2000 per month

Experience & goals

Experience:  He should have experience of at least 2 years

Skills: He should excellent verbal skills

Can attend to at least 20 people easily

Performance Goals: Do his task nicely

Serve the customers properly

Take proper feedback from the customers.

Suggest to them our best items

(Derous, et al., 2016).

3.

Job description for a kitchen hand

Job Title: Kitchen hand

Job Type: part-time (one day per week)

Location: Mondo’s Café

Manager: Should report the chef

Main Responsibilities:

Assess the main chef properly

Follow his instructions properly

Work nicely and maintain a proper environment

Salary Range between $2500 per month

Experience & goals

Experience: Should have an experience of at least 2 year

Skills: Should know how to cut vegetables properly

Know some cookery skills

Fast and efficient in the work

Performance goals: Complete his daily tasks

Can help the chef to serve at least 20 people

Complete the work assigned by the chef. (Derous, et al., 2016).

ASSESSMENT 2:  Administer recruitment

Assessment 2: Administer recruitment

1. Word documents using Microsoft word
2. 2. Your interview questions that meet the criteria of each role (total three (3) sets of interview questions)
3. Written report minimum 500 words
4. Advertisements for each job role
5. Provide the sources of which you obtained information and templates

a) Interview questions

Interview questions

Barista

1. Tell me something about the history of your job.
2. What are the facts that make you a good barista?
3. How will you recognize what kind of drink will match the customers’ preferences?
4. Which coffee or drink is your least favourite to make?
5. Tell me how will you deal with a customer who is a bit difficult to handle.
6. What are the different types of beverages that you can make? (Chungyalpa, et al., 2016).

Interview questions

Waiter

General questions

1. Tell me something about your work Experience
2. What are your goals
3. Why do you want to work in our café?
4. How will you contribute to the workplace?
5. What kind of challenges have you faced and how do you try to overcome such challenges?

Questions on experience and related background

1. What are the things that make you a better candidate?
2. Tell me about your previous service experience
3. Do you have any information about protocols related to food safety?
4. Tell me something about your approach to a safe environment.
5. How will you deal with a customer’s complaint? (Riordan, et al., 2013).

Interview questions

Kitchen hand

1. Tell me something about yourself
2. Tell me something about your previous job and your work experience over there
3. Tell me something about the role you performed as a kitchen hand
4. Describe some of your skills that make you a better kitchen hand
5. Tell me something about your strengths related to work.
6. Describe an important thing that is essential while preparing food
7. What are the reasons that you are leaving your current workplace?
8. Tell me something about trash management.
9. If you are selected then when you will join our café. (Riordan, et al., 2013)

b) Report

1. Introduction
2. Main body
3. What is a selection process and how does it work?
4. How are job applicants processed?
5. What checks will be done when processing applicants?
6. What will you look for when reviewing the applicants (resumes) received and why?
7. What are standard methods of informing unsuccessful and successful applicants?
8. What special needs may need to be considered when progressing applicants?
9. What process must a Hospitality business follow when documenting and filing recruitment?
10. Describe three (3) interview strategies that will be used to conduct the interview process (for example, face to face)
11. How do you ensure that interview questions mirror the job description criteria?

c) Job advertising

Once you have completed the report above and discussed all the criteria, you are now required to source and/ or research appropriate templates to develop advertisements for the three (3) positions.

Advertisements will appear in different platforms, from online, newspaper and internal. So that will be a total of three

(3) Job advertisements using various advertising methods.

1. Online (barista)
2. newspaper (kitchen hand)

3.  Internal (waiter)

Report writing

 Introduction: – This is a report which describes the whole selection process and what are the things that are needed to be considered while processing the applications of a candidate. What processes a company should follow while recruiting an employee.

The main context: – Generally the selection process deals with the recruitment of the candidates by identifying the needs in the workplace. The process related to the selection includes making a job description and preparing questions for the interview.

While selecting a candidate it is really important to check all the necessary points regarding the necessity of work in the workplace. We should consider and evaluate the personality of a candidate by examining his application form and whether he is a suitable candidate for the workplace. In the process of selection, we have to answer all the candidates whether they are selected or not and a very easy and effective method is by sending them the mail which represents whether the candidate is selected or not. While taking an interview we should judge the candidate based on the following points: – Experience, Compassion towards work, and whether the personality of the candidate is positive.

Experience: – If a person has good experience then he/ she can learn things fast and work effectively.

Compassion: – A person should be compassionate towards his work because then only he will give his best.

Positive: – This trait is very important because a positive person optimistically does everything.

Conclusion: – Whenever you are selecting a candidate first of all measure all the aspects that why there is a need for recruitment for this position this can be done by discussing it with the staff.

When you want to recruit an employee to try to advertise it nicely to attract nice employees. A good selection process results in the better recruitment of the employees. (Ledermaie, et al., 2013).

Advertisement

1.

Advertisement for kitchen hand

Name of the business: – Mondo’s POP up café

Title: – Kitchen hand

• Our café is a takeaway café and also serves coffee and other beverages in the café

Our specialty is that we serve a variety of beverages in our café.

• This job is about helping the main chef and doing the work which is assigned by him.
• In this job, a kitchen head will report to the chef about every task.

The skills and qualifications that a kitchen head should possess are as follows: –

1. Assess the main chef properly.
2. Follow his instructions properly.
3. Work nicely and maintain a proper environment.
4. Should have an experience of at least 2 years (Chungyalpa, et al., 2016).
5.  Should know how to cut vegetables properly
6. Know some cookery skills
7. Fast and efficient in the work
8. Complete his daily tasks
9. Can help the chef to serve at least 20 people
10. Complete the work assigned by the chef

• The job will be a part-time job (1 day per week)
• The applicants must mention their previous experience and the skills that they possess.
• A candidate can apply by visiting the office of the café or can apply online.

And for any related information candidates can contact us by sending us a mail

(Mail id – mondo’scafe@au.in).

Candidate can apply till 12-06-2022. (Ledermaier, et al., 2013).

2. 2.

Advertisement for a wait person

Name of the business: – Mondo’s POP up café

Title: – Wait person

• Our café is a takeaway café and also serves coffee and other beverages in the café

Our specialty is that we serve a variety of beverages in our café.

Functions that are to be performed in this job are as follows: –

• Attend all the customers nicely
• Treat customers in a familiar way
• Try to maintain cleanliness in the café
• Greet the customers and provide them menu

The skills and qualifications that a kitchen head should possess are as follows:

He should have an experience of at least 2 years

He should excellent verbal skills

Can attend to at least 20 people easily

Do his task nicely

Serve the customers properly

Take proper feedback from the customers. (Ahsan, et al., 2013)

Suggest to them our best items

• Work timing for this job is from Wednesday to Saturday (38 hours)
• The applicants must mention their previous experience and the skills that they possess.
• A candidate can apply by visiting the office of the café or can apply online.

And for any related information candidates can contact us by sending us a mail

(Mail id – mondo’scafe@au.in).

The candidate can apply till 12-06-2022. (Ahsan, et al., 2013)

3. 3.

Advertisement for Barista

Name of the business: – Mondo’s POP up café

Title: – Casual Barista

• Our café is a takeaway café and also serves coffee and other beverages in the café

Our specialty is that we serve a variety of beverages in our café.

Functions that are to be performed in this job are as follows: –

Make a variety of beverages and serve them accordingly.

Can make customized beverages according to the preference of the customer.

The skills and qualifications that a kitchen head should possess are as follows:

He/ she should have the experience of at least 2 years in the same stream

Should know how to customize the drinks according to the consumer needs.

Can make a variety of beverages.

And should have good communication skills.

Can serve 20 customers at a time.

Deal with the customers professionally

Make sure of the daily targets.

Should know the proper way to pour beverages properly. (Treweek, et al., 2018).

• Work timing for this job is Wednesday, Friday, and Saturday (6.5 hrs. per day)
• The applicants must mention their previous experience and the skills that they possess.
• A candidate can apply by visiting the office of the café or can apply online.

And for any related information candidates can contact us by sending us a mail

(Mail id – mondo’scafe@au.in). (Treweek, et al., 2018).

The candidate can apply till 12-06-2022.

Resumes

Once you have developed the job vacancy advertisements you will need to disseminate them to the other students in the class. Students will then apply providing their resume that has been written to address the criteria of the specific job role.

3 resumes (1 waiter, 1 kitchen hand, 1 barista)

ASSESSMENT 3:  Select staff

Assessment 3: Select staff

1. A word document using Microsoft word
2. Perform simulated “interview” and section process”
3. Answers to ALL assessment questions

4. A drafted copy of your “letter of employment offer”

5. Provide the sources of which you obtained information and templates

Candidate selection criteria form

1) A1:   Applicant’s name: JKL             Interview date: 11/07/2022

Position:  full- time wait person                   Resume checked by:

Selection criteria	Yes		No
	A1	A2	A1	A2
MAIN DUTIES/RESPONSIBILITIES:
Serve the customers properly
Take proper feedback from them
SKILLS & EXPERIENCE Qualifications:
Should be good at handling clients those who have high temper
Should possess good communication skills
Should possess good serving skills
Experience:
Should have at least an experience of 5 years
Skills:
Communication skills
Should be good in serving skills
PERFORMANCE GOALS:
Should give his best at work
Maintain discipline within the atmosphere

Candidate selection criteria form

1) A1:   Applicant’s name: XYZ                        Interview date: 11/07/2022

Position:  Volunteer Kitchen hand

Resume checked by:

Selection criteria	Yes		No
	A1	A2	A1	A2
MAIN DUTIES/RESPONSIBILITIES:
Should provide assistance to the head chef
Follow all the instructions provided by the head chef
SKILLS & EXPERIENCE Qualifications:
should possess an experience of at least 5 years
Should know various recipes
Should know various skills related to cooking
Experience:
should possess an experience of at least 5 years
Should have worked in a similar business before
Skills:
Should possess good cooking skills
Should know how to prepare various recipes
PERFORMANCE GOALS:
Should meet all the requirements that head chef has asked to complete
Should complete all the work assigned on time

Candidate selection criteria form

1) A1:   Applicant’s name: EFG                                                Interview date: 11/07/2022

Position:  Casual Barista

Resume checked by:

Selection criteria	Yes		No
	A1	A2	A1	A2
MAIN DUTIES/RESPONSIBILITIES:
Should know various recipes for preparing various cocktails
Should handle customer requirements and demand
SKILLS & EXPERIENCE Qualifications:
Should possess an experience of at least 5 years
Should possess good communication skills
Should know how to make customized drinks
Experience:
Should possess an experience of at least 5 years
Should have any certificate regarding the skills that Barista need
Skills:
Should possess good communication skills
Should know how to handle aggressive customers
PERFORMANCE GOALS:
Should meet the requirements of the customers
Should follow all the rules and policies of the organization

Inform applicant

Unsuccessful letter

Template – Acknowledgement of application – unsuccessful applicant

Successful letter

Template – Acknowledgement of application – successful applicant

Role Play

Candidate interview Performance form

1) A1:   Applicant’s name: JKL                         Interview date 11/07/2022

Interviewed by: Manager                                           Position: Wait person

Performance areas	Poor	Fair	OK	Good	Excellent
Knowledge of specific job skills			✓
Related job experience				✓
Related education or training			✓
Initiative				✓
Communication/listening skills			✓
Attitude				✓
Interest in business/position				✓

Strengths:

Work experience

Willingness towards work

Skills

Weaknesses:

Communication

Time management

Additional Comments:

Should work on the communication skills

Should work on time management

2. Applicant’s name: EFG

Interview date 11/07/2022

Interviewed by: Manager                                           Position: Barista

Performance areas	Poor	Fair	OK	Good	Excellent
Knowledge of specific job skills			✓
Related job experience				✓
Related education or training			✓
Initiative				✓
Communication/listening skills		✓
Attitude			✓
Interest in business/position				✓

Strengths:

Experience

Skills

Time management

Weaknesses:

Should focus on communication skills

Should focus on active listening

Additional Comments:

Should increase active listening skills

Should develop more skills so that he can learn to tackle more customers.

Letter of employment offer

https://www.fairwork.gov.au/how-we-will-help/templates-and-guides

Assessment Questions

1. What are three (3) equal employment opportunity principles?

• Fair and Reasonable Treatment
• Merit in Employment
• Equal Employment Opportunity

Solution

1. Every candidate should have equal access to employment opportunities.
2. Employment Opportunities should be based on merit.
3. There should be no fear of harassment and discrimination in the process of decision-making.
4. Why is it essential that you use specific job criteria as a basis for your applicant selection?

Solution

Because these are used to assess the capabilities necessary to fulfill the duties assigned for that   position

3. What is meant by the phrase “merit-based selection”?

Solution

It refers to a process where you select a candidate based on his abilities, potential, skills, and knowledge.

(Kmec, et al., 2014).

4. Why would you include others in the selection process?

Solution

If we include others in the selection process then the comparison between the candidates becomes easy and we will be able to select better candidates who will give a quality of performance in the business.

5. How would you ascertain if an applicant’s experience was the best fit for the position?

Solution

If his experience is based on the same work position in which you are recruiting then he may be the best fit for the job. And it also depends on the time of experience.

6. In the Hospitality industry, why is customer service standards and attitude paramount?

Solution

It is really important to maintain the standard of service and attitude because if the customers are not satisfied with the service, they will never visit again and the performance of the business will go down financially. (Kmec, et al., 2014).

7. What is meant by the term, “cultural fit”?

Solution

It is a likelihood that means that the candidate will adapt and conform to the behavior and values that are important to make an organization.

8. What are the benefits of discussing selected applicants with significant others?

Solution

It can help us recheck our choice based on the selection

And if other peoples who will work with that selected employee are not satisfied with the selected employee then we can make some changes right there.

And it is important to take everybody’s opinion so that we can finalize the right employees.

9. What are five (5) essential elements of a “letter of employment offer”?

Solution

1. Title of the job
2. Policies of the company
3. Benefits and compensations
4. Job description
5. Contingencies list. (Yamada, et al., 2013).

10. When providing new employees with organisational information, what are four key (4) details that must be provided?

Solution

1. Important information about the companies model
2. Process of induction
3. Working procedure of the company
4. Companies cultural aspects

11. Describe the steps taken in the selection process, include how records are maintained.

Solution

1. Design job description
2. Form a committee
3. Start recruitment
4. Personal interviews
5. And hiring employees based on their merits and experience. (Yamada, et al., 2013).

Job evaluation application form

Job evaluation application form

Company name                                           Mondo’s café

Applicant’s Information

Applicant’s  Name:                                             Xyz

Job position                                                     Kitchen hand

Department                                                          Food

Recruiter                                                           Recruitment manager

Evaluation of form                                          Rejected

Evaluation of candidate by application form

Knowledge of job skill                   poor                     Mediocre                Good                   Excellent

Job experience                                                             Mediocre

Any training                                          Poor

Strengths of applicant                                                 Mediocre

2

Job evaluation application form

Company name                                           Mondo’s café

Applicant’s Information

Applicant’s  Name:                                             JKL

Job position                                                     wait person

Department                                                          Service

Recruiter                                                           Recruitment manager

Evaluation of form                                          Pass

Evaluation of candidate by application form

Knowledge of job skill                   poor                     Mediocre                Good                                                         Excellent

Job experience                                                                                               Good

Any training                                                                                                                Good

Strengths of the applicant                                                                                                                 Excellent

(Wadensjö, et al., 2014).3

Job evaluation application form

Company name                                           Mondo’s café

Applicant’s Information

Applicant’s  Name:                                             EFG

Job position                                                     Barista

Department                                                          Food

Recruiter                                                           Recruitment manager

Evaluation of form                                          Pass

Evaluation of candidate by application form

Knowledge of job skill                   poor                     Mediocre                Good                   Excellent

Job experience                                                                                                                              Excellent

Any training                                                                                                                Good

Strengths of the applicant                                                                                                                 Excellent

Role play

1.

Interview of JKL who applied for the position of Wait person

JKL – Good morning sir, may I come in.

Manager – Yes come in. Sit down

Manager – Tell me something about yourself

JKL – my name is JKL and I have applied to your café for the post of wait person.

Manager – okay, tell me something about your work experience.

JKL – I have 2 years of work experience in this same position. And I have got some training regarding this too.

Manager – What are your strengths?

JKL – Sir, I am very good at serving and I have good communication skills as well. I can deal with difficult customers as well.

Manager – Good! Okay, the interview was nice. We will inform you later about the results.

JKL – okay, thank you, sir.

(Wadensjö, et al., 2014).

2.

Interview of EFG who applied for the position of Barista

EFG – Good morning sir, may I come in.

Manager – Yes come in. Sit down

Manager – Tell me something about yourself

EFG – my name is EFG and I have applied to your café for the post of a Barista.

Manager – okay, tell me something about your work experience.

EFG – I have 4 years of work experience in this same position. And I have got training regarding this too.

Manager – What are your strengths?

EFG – Sir, I am very good at serving and I can make a variety of beverages and can even customize them according to the customer’s need.

Manager – Why do you want to join our café

EFG – Sir I have one more job, so I was in the seek of a job like this where I can do both of my jobs comfortably.

Manager – Good! Okay, the interview was nice. We will inform you later about the results.

EFG – okay, thank you, sir.

Inform applicant

             1.

MONDO’S CAFÉ

Confidential

Name of applicant- XYZ

Applicant’s address – LMN

Dear XYZ,

The result of the application you submitted for employment: For kitchen hand

First of all, thank you for submitting your application to Mondo’s café for the post of kitchen head.

Unfortunately this time the claims you made for the position are not strong enough as compared to other candidates and that is why your application is unsuccessful.

You can discuss the feedback on your application. And feel free to contact us for this directly through e-mail (mondo’scafe@au.in).

I wish you the best of luck with your future goals.

Warm Regards,

Recruitment manager

Mondo’s café. (Molloy, et al., 2014).

2.

MONDO’S CAFÉ

Confidential

Name of applicant- ABC

Applicant’s address – JKL

Dear ABC,

The result of the application you submitted for employment: For Wait person

First of all, thank you for submitting your application to Mondo’s café for the post of Wait person.

This is to inform you that your application is successful because we are impressed by your skills.

So we have selected you for the position of waitperson in our café.

We will send you a letter of employment and after that, you can join our café.

So we welcome you to our company and hope that you will give your best at work.

And for any other details, you can contact us at (mondo’scafe@au.in).

Regards,

Recruitment manager

Mondo’s café.

3.

MONDO’S CAFÉ

Confidential

Name of applicant- EFG

Applicant’s address – OPQ

Dear EFG,

The result of the application you submitted for employment: For Barista

First of all, thank you for submitting your application to Mondo’s café for the post of Barista.

This is to inform you that your application is successful because we are impressed by your skills and by the no. of experience you have in this field.

So we have selected you for the position of Barista in our café.

We will send you a letter of employment and after that, you can join our café

So we welcome you to our company and hope that you will give your best at work.

And for any other details, you can contact us at (mondo’scafe@au.in).

Regards,

Recruitment manager

Mondo’s café. (Molloy, et al., 2014).

Letter of Employment offer

 Dear JKL,

Mondo’s café is feeling happy while offering you the job in the position of Wait person. And you can start on 12-06-2022.

As a waitperson you will have to perform functions like: –

 Attend all the customers nicely, familiarly treat customers, Try to maintain cleanliness in the café, Greet the customers and provide the menu.

About your work, you will report to the chef. Your working hours are 38, from Wednesday to Saturday.

 The starting salary will be $2,025 per month your payment is based on the hours and the amount will be deposited through Check.

Your employment with Mondo’s cafe will be on a willing basis which means that you and the café both can terminate this employment whenever required.

You have to show your acceptance by signing this letter and then return it by 12-06-2022.

Regards,

Recruitment manager

 (Norton, et al., 2017).

2.

Dear EFG,

Mondo’s café is feeling happy while offering you the job in the position of Barista. And you can start on 12-06-2022.

As a barista you will have to perform functions like: –

Make a variety of beverages and serve them accordingly

Can make customized beverages according to the preference of the customer.

About your work, you will report to the supervisor. Your working hours are 6.5 per day, Wednesday, Friday and Saturday.

 The starting salary will be $2,108 per month. Your payment is based on the hours and the quality of your work and the amount will be deposited through Check.

Your employment with Mondo’s cafe will be on a willing basis which means that you and the café both can terminate this employment whenever required.

You have to show your acceptance by signing this letter and then return it by 12-06-2022.

Regards,

Recruitment manager

(Norton, et al., 2017).

ASSESSMENT 4:  Plan and organize induction programs

Assessment 4: Plan and organize induction programs

1. A word document using Microsoft word

2. Develop an induction program for new staff

3. Present a part of your induction program (as requested by facilitator)
4. Provide an explanation on how and why it is important to implement an induction program with minimal operational disruption to daily workplace operations.
5. Provide the sources of which you obtained information and templates

http://www.business.vic.gov.au/hiring-and-managing-staff/staff-recruitment/new-staff-induction-program-and-probation-period

Present your induction program

Now that you have developed your induction program you will be asked to present a part of it to your class members (acting as new employees).

When presenting your induction program via PowerPoint to the class, ensure you have discussed:

• the history of the business and its role
• who the employee reports to
• the employee’s duties and what training will be provided
• performance expectations and when and how performance will be reviewed
• hours of work and the procedure for recording hours of work
• meal breaks
• the applicable award or enterprise agreement, and where to find a copy
• the payment method first pay date and how payslips are distributed
• any workplace policies and procedures including:
• uniform or dress code (if any)
• procedure if the employee is sick or running late
• procedure for applying for leave
• rules regarding personal calls, visitors and/or use of social media at work
• any bullying, harassment and anti-discrimination policies.

Mondo’s Café

Induction booklet

Mondo’s Café Induction check list

ð       Introduction to Mondo’s Cafe (which includes an outline of business objectives) ð       Conditions of employment ð       Contact details of various departments or work colleagues ð       The organizations customer focus and/ or initiatives ð     Employee benefits ð       Employee responsivities ð       Employee rights ð       The organisations culture ð       The organisational goals ð       The organisations objectives ð       The organisations responsibilities ð    The organisations vision/ vision statement ð       Organisational policies and procedures (reflect on the policies and procedures that were developed in the research and comply with regulatory requirements learning module) ð       Department locations and equipment (if applicable) ð       Staff amenities for example lunch room ð       Off-site operations- could include external catering agreements ð       All aspect of the business premise ð       Business or organisational chart (if applicable) ð       Payroll information ð       Superannuation ð       Wage payments ð       Leave entitlements ð       Work health and safety ð       Policies and procedures relating to job role ð       Social media compliance

Tick each box once you have completed each induction topic

Staff Details:_________________________________

Induction details:_____________________________

Date:____________                              Day:________________

Induction completed by:_______________________________

Implementation of induction program

Make sure that you have submitted:

1. A word document using Microsoft word
2. Develop an induction program for new staff
3. Present a part of your induction program (as requested by facilitator)
4. Provide an explanation on how and why it is important to implement an induction program with minimal operational disruption to daily workplace operations
5. Provide the sources of which you obtained information and templates

Introduction to Mondo’s Cafe (which includes an outline of business objectives)

• Conditions of employment
• Contact details of various departments or work colleagues
• The organisations customer focus and/ or initiatives
• Employee benefits
• Employee responsivities
• Employee rights
• The organisations culture
• The organisational goals
• The organisations objectives
• The organisations responsibilities
• The organisations vision/ vision statement
• Organisational policies and procedures (reflect on the policies and procedures that were developed in the research and comply with regulatory requirements learning module)
• Department locations and equipment (if applicable)
• Staff amenities for example lunch room
• Off-site operations- could include external catering agreements
• All aspect of the business premise
• Business or organisational chart (if applicable)
• Payroll information
• Superannuation
• Wage payments
• Leave entitlements
• Work health and safety
• Policies and procedures relating to job role

Social media compliance

Assessment 5: Written questions

Questions
1	What is the minimum full time hourly wage for the following positions according to the Hospitality Industry (General) Award 2010 as at Jan 2018.
Level 2 Cook – Grade 1			$20.22
Level 3-Food and Beverage Attendant – Grade 3			$22.04
Level 2-Kitchen Attendant – Grade 2			$20.91
2	According to the National Employment Standards ………
a. What are the maximum weekly hours of work an employer can request an employee undertake?				38 hours
b. What employees are entitled to Parenting Leave entitlements?				12 Months
c. How much notice must an employee give to an employer before taking unpaid parental leave?				At least 10 week
d.  What rights does an employer have regarding requiring employees to work on public holidays?				Cannot be refused by the organization or completely cancel the parent’s leave
3		According to the Hospitality Industry (General) Award 2010, what allowances must be paid in the event of:
Overtime of more than 2 hours, without notification				$4
A cook who is required to use their tools				$1.55 per day
An employee is required to start earlier than their shift, before their normal method of transport is available				$2.20
A full-time staff member required to perform first aid duties as part of their job (who holds a first aid certificate				$10.05 per week
A staff member is working remotely and is required to stay overnight				$50.24 per week
Part-time casual catering employee’s laundry reimbursements				$2.51 per day
4		According to the Hospitality Industry (General) Award 2010, what rates must be paid to an employee required to work overtime?
$28.40 per day
5		According to the Hospitality Industry (General) Award 2010, what are the mandated breaks an employee can take in their shift?
30 minutes of unpaid break (Goh et al.,2020)
6		According to the Hospitality Industry (General) Award 2010, what are the maximum allowed shift hours for a full-time employee, and the mandated breaks between shifts?
8 hours and up to 10 hours and 30 minutes break between the shifts and 2 additional 20-minute break
7		According to the Hospitality Industry (General) Award 2010, what are the maximum allowed shift hours for a part time employee, and the mandated breaks between shifts?
4 hours and 20 minutes of unpaid break
8		List four (4) key aspects of EEO within a workplace
1. no discrimination among employees 2. Work will be based on skills 3. Gender equality must be there 4.  right to work based on merit and ability
9		What are the rights and responsibilities of staff under EEO?
The employees must be free of the thought of discrimination based on race colour, religion, origin and gender.
10		What are three (3) procedures that are undertaken when conducting an employment check?
1. Identification of the background of the employee 2.  should be checked legal verification 3. credit background checks
11		How might you encourage an applicant to allow you to reference check?
1. always notify the applicant at the start 2. always there should be intentional 3. always let the references know their answers are confidential.
12		How might you encourage an employer to provide a reference check if they do not want to?
1. ask the reference about company policy 2. always seek out new references 3. Always Evaluate the strong point of candidates
13		Describe the role of recruitment agencies
The role of the recruiting agency is to provide employees to the organisation with suitable qualifications and skills. (DeJonckheere et al.,2019).
14		Describe the relationship between job descriptions, selection criteria and interview questions.
To check the skills and behaviour of the candidate are suitable for the particular job type or not.
15		What is the importance of Staff Induction?
The staff is nothing but an introduction to the organisation in which employees go to work and induction helps make comfortable in the organisation the employees
16		When should staff induction occur?
Staff induction must occur after the end of the week it can continue for the first three months to six months.
17		List 10 types of information that may be included in an induction program and/ or presentation.
1. the personal information of the employees 2. activities that will be done on the first day. 3. company introduction 4. role of the employees and their introduction 5. month review of employee 6. 3-month review 7. 6-month review of the employer 8. health and safety measures 9. policies of the organisation 10. incentives and salary of employer

	18	Referring to individuals that may have special needs, list 3 different arrangements you may need to make during the interview process and prior to the applicant starting employment.
	Pre / During interview				The question of the interview must be framed according to special needs The criteria of the interview will be needed for the comfortable arrangement During the interview, there will be an environment of the interview according to the candidate’s requirements so that he feels safe and comfortable
	19	List four (4) different triggers that would prompt you to employ additional short-term staff?
	1. provide flexibility if there are economic issues 2.  gives access to new skills to the organisation 3. save money and procedure are skipped 4. boost the morale of the permanent staff ( DeJonckheere et al.,2019).
	20	List two (2) different people / departments you would consult with when identifying staffing needs (and why)
	Managers and the HR department are responsible for hiring new staff because managers know how much staff they need for the specific work in a particular department and the HR department will be responsible for hiring qualified staff.
	Read the job advertisement below and answer the following questions.
	Specifics Food Company ·      Immediate Start Available ·      Full Time Position – 40 Hours – Salary Negotiable ·      Modern Fast Paced Friendly Team Environment Successful small real food establishment located in Castlecrag requires a well presented and reliable person to work Monday to Friday 9-5 as a junior receptionist – maternity leave relief for 12 months to start immediately. The position includes training and free parking for the successful applicant We require someone who: ·          Has a professional phone manner ·          Excellent written and verbal communication skills ·          Good computer skills ·          Attention to detail ·          Has the ability to work autonomously If you meet the above criteria and wish to apply please send your resume to Advert@advert.com.au or via the link below This job advertisement was sourced from seek.com.au. Some changes have been made to this piece of text for the purpose of assessment.
	21	List three (3) positive elements used in this text?
	1. negotiable salary 2. immediate start available 3. maternity relief for 12 months to start immediately.
	22	What is the purpose of a job advertisement?
	The purpose of the job advertisement is to hire new staff for the food company and from the advertisement, this recruitment information will require too more and more people.
23		Identify four (4) changes that could be made to this job advertisement to make it more effective
1. the incentives for overtime 2. the timing of the work will be flexible 3. have a phone number 4. ability to work with the team
24		Describe each of the following recruitment options, and outline at least 2 advantages and disadvantages of each one.
Internal Recruitment				Requirements which are from the existing staff
				Advantage Reduce the time of the hiring
				Disadvantage Leave gaps in the existing workflow
Newspaper Advertising				Advertisement will reach more people they all came to know
				Advantage Reach more people and engagement will be more
				Disadvantage The cost of the advertisement will be hi
Recruitment Agencies				Responsible for providing employees to the organization
				Advantage They help in finding the skilled and qualified employees for the organization
				Disadvantages Some prices will be paid to agencies for the employers
Group interviews				Group interviews are taken in the groups of the candidate together
				Advantages It will save the time of hiring
				Disadvantages Sometimes skills of the individual cannot be determined in the group
Assessment Centers				These are centres where screening of the multiple candidates can be done in the same place
				Advantages Determine whether the candidate is suitable for high functionality or not
				Disadvantage Very costly
25		Describe the purpose and content / inclusions for each of the following
Administrative documents						The purpose is to maintain the records of the following things tender, agreement etc and this also contains the procedures and policies of the organisation
Interview schedules							This helps in guiding the interviewers to research and collect data for the interview on a specific topic.
Interviewer details							Interview details contain the questions about the qualification, background and aim of the and objective of the organisation
Selection panel comments, score sheets and recommendations							Used by an organisation to evaluate candidates fairly and objectively during the shortlisting.
Records of interviews							This helps in the concertation properly interviewer rather than writing notes. (Goh et al.,2020)
26			When undertaking the selection process, what might be three (3) checks performed before selection is made?
1. the qualification of the candidate 2. skills of the candidate 3. Interview score of the candidate
27		Image that you have chosen a successful applicant for a recent job vacancy and are going to have them in for an interview. a)What might be five (5) interview strategies and (b) What two (2) tasks could follow if interviewee was successful?
		(a) 1. always be positive 2. set your goals so that you can able to tell them 3. say what you know 4. answers should be right and in a right way 5. gain more knowledge related to skills (b) 1. ask about the what should be the next procedure 2. assess the interview performance
28		List five (5) special arrangements that could be in an organisations selection procedure?
1. Criteria should be well developed 2. asking for applications and resume 3. interview 4. skill test 5. making the job offer to the candidate (Chungyalpa et al.,2016)

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