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Provide leadership across the organization (Assessment-1)




Task 1

Provide leadership across the organization

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment




Unit Title

Unit Code

Student name  
Student ID number  
Student signature   Date
Task Number    
















For Trainer and Assessor to complete:


◻   Student requested reasonable adjustment for the assessment




Question Marking Sheet – Assessor to complete.


Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1        
Question 2        
Question 3        
Question 4        
Question 5        
Question 6        
Question 7        
Question 8        
Question 9        
Task Outcome:                 Satisfactory  Not Yet Satisfactory


Student Name:


Assessor Name:


Assessor Signature:



















Table of Content


Student Declaration. 2

Task 1 – Knowledge Questionnaire. 5

Question 1. 6

Question 2. 7

Question 3. 7

Question 4. 7

Question 5. 7

Question 6. 8

Question 7. 8

Question 8. 8

Question 9. 8




Task 1 – Knowledge Questionnaire


Task summary and instructions


What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.


The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.


The questions focus on the knowledge evidence required for this unit of competency:


·         organisational and workplace policies and procedures related to providing leadership in the organisation

·         business ethics and its application to leadership styles and the organisation’s mission, objectives and values

·         organisational research and implementation methods

·         processes to establish and maintain a positive work environment for individuals and teams

·         organisational mission, purpose and values

·         organisational objectives, plans and strategies and regulatory requirements

·         organisational change processes.


Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.


It is advisable to:


·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.


Specifications You must submit to GOALS the


·         assessment coversheet,

·         answers to all questions,

·         references.


Resources and equipment •         computer with Internet access,

•         access to Microsoft Office suites or similar software,

•         learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.



Answerall the questions below:


Question 1


Outline four (4) policies and procedures (P&P) that you would have as part of the P&P of an organization to support the provision of leadership in the business.

P&P Outline

(40-80 words/P&P)

Disciplinary Procedure It is a standardized procedure that is used by the company in situations where there is a need to warn employees or dismiss them.
Policy related to equal opportunity It ensures that everybody gets equal opportunities in the organization and no one can become more biased for another person (SAHOO & DASH, 2017).
Health and safety policy It maintains the health and safety-related practices at the workplace according to which the company has to maintain the employees at the workplace.
Environment policy Measures that are taken by the organization to maintain a peaceful and professional environment at the workplace.



Question 2


Discuss business ethics and how they apply to leadership styles and the organisation’s mission, objectives and values.

(100-150 words)

Ethical leadership focuses on the morals, collective values, and beliefs of the company and the individual. A business leader should exemplify and uphold the ethical values related to the company. Applying business ethics in the organization is very important.

The company’s ethical beliefs represent the values, vision, and mission of the company.

It helps to set a clear set of values, helps in guidance in work, and helps in right decision making which helps the organization to achieve its vision and goals (SAHOO & DASH, 2017).





Question 3


Outline two (2) research methods, including when you would use them and why to support organisational change.

Organisational research method Outline

(40-80 words/method)

Survey An organization conduct surveys to take a review of the product or service provided.

It can be done to look for more opportunities in the existing market or to take feedback.

And it is very important for an organization to timely change its working procedure because it helps them in increasing their profits.

Focus groups In this method, the organization arranges some interviews with some groups of people to directly take the feedback on their products and services. As it provides accurate data which helps the company in achieving its targets.

And it is really important for an organization to support changes as it helps in reducing waste and reducing cost.


Question 4


Explain how strategies and operational plans can be implemented in the organisation.

(80-120 words)

To implement an operational plan, we need to define the vision or objectives related to the plan, after this, we need to review the small goals and break the budget, resources, and team according to them. And at last, put all this planning into action.


To implement strategies, we need to identify goals and key variables, then we need to engage the team, after this, we execute the plan and connect with everyone to confirm their work and at last conduct a retrospective.




Question 5


Outline three (3) processes to establish and maintain a positive work environment for individual and teams in an organisation.


Processes Outline

(50-100 words/process)

Facilitate learning opportunities for them (Loewenberger, et al., 2014). It is important for the organization to timely facilitate learning opportunities for the employees as it helps them in increasing their work efficiency. As a result, it boosts their morale.
Encourage collaboration within teams It helps to improve the way of their work and with its help; it becomes easier for them to solve problems which helps the organization to reach its goals fast.
Provide them with a comfortable work environment It is really important to maintain a comfortable environment in the organization because it directly affects the work of the employees, which can result in stress and loss in revenue.


Question 6


Explain what organisational mission, purpose and values are.

(50-100 words)

Mission statements help in communicating the purpose of the company.


A vision statement helps to provide insights into the company i. e. what a company wants or hope to achieve in the future.


Value statements serve as a reflection of organizations’ ethics and principles.




Question 7


Explain what organisation objectives, plans and strategies are.

(50-100 words)

Strategic objectives help in setting goals and taking measurable steps, and help in creating an overall vision for the organization which helps them in achieving their desired goals.


Organizational objectives help to understand the mission of the company. It helps to understand the values of the company and defines where they want to be in the future (Loewenberger, et al., 2014).



Question 8


What is the impact that legislation are regulations can have in providing leadership in the organisation?

(50-100 words)

Regulations and legislation help in governing the operations that are related to the organization.

Legislations give an entitlement to the employees that help to provide a working arrangement that is flexible. It ensures that there is no discrimination against the employees.

It helps to preserve their rights and maintain a positive work environment within the workplace.



Question 9



What are the key steps of an organisational change process? What process or techniques would you use when managing and leading changes in the organisation? Mention and briefly describe four.

(80-120 words)

Key steps for the change process in the organization:

1) Prepare the company for the change process

2) Make a plan and vision for the following change

3) After this implement the changes

4) at last review the progress and analyze the resulted outcomes


Techniques that can be used to manage technical changes:

1) Planning – It refers to setting a plot for a change that has to be implemented; it defines all the activities that will take place during the process.


2) Honesty and transparency – An organization has to be honest with its employees and has to share the reasons behind it to maintain transparency within the organization.


3) Employee participation – It is necessary to involve employees in the change process, discuss with them and take necessary feedback.







Loewenberger, P. A., Newton, M., & Wick, K. (2014). Developing creative leadership in a public sector organisation. International Journal of Public Sector Management.


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