Appendix D – Customer Service Evaluation Report Template
| Customer Service Evaluation Report | |
| Name and ID of evaluator: | |
| Service period no.: 1 | Date: 1st Sept 2022 |
| What worked well?
when the alternative menu was provided to the customers they were impressed with the varieties provided by the organization. |
|
| What was the customer feedback you received?
to the customer provided feedback that they were satisfied with the variety they have got and their kids were very happy to see their special menu. |
|
| What needs improvement or change (based on your observations and customer feedback)?
The improvement or change which can be made is that the customers can provide their feedback online as well and on-the-table feedback can be taken (Ferrari, et al., 2018). |
|
| How will policies and procedures have to be changed?
Policies and procedures will be changed after discussion with the team members or seniors. |
|
| Customer Service Evaluation Report | |
| Name and ID of evaluator: | |
| Service period no.: | Date: 1st Sept 2022 |
| What worked well?
the staff has improved their skills to interact with the customers. the interaction is done with them friendly and efficient as well. |
|
| What was the customer feedback you received?
customers were satisfied with the customer service. |
|
| What needs improvement or change (based on your observations and customer feedback)?
some of the improvements which can be made are that more customer service representatives can be hired. |
|
| How will policies and procedures have to be changed?
Policies and procedures will be changed after discussion with the team members or seniors of the restaurant (Signoretti, et al., 2018). |
|
| Customer Service Evaluation Report | |
| Name and ID of evaluator: | |
| Service period no.: | Date: 1 Sept 2022 |
| What worked well?
order from the customers was taken timely and their orders were also timely delivered to them. |
|
| What was the customer feedback you received?
the customers were satisfied with the environment and they also liked the dishes served to them. |
|
| What needs improvement or change (based on your observations and customer feedback)?
some changes can be made in the furniture arrangements and the slow music can also be started in the background. |
|
| How will policies and procedures have to be changed?
Policies and procedures will be changed after discussion with the team members or seniors of the restaurant. |
|
| Customer Service Evaluation Report | |
| Name and ID of evaluator: | |
| Service period no.: | Date:1st Sept 2022 |
| What worked well?
The training was effectively provided to the employees about customer service and most of the customers were happy with the staff gestures and their friendly nature. |
|
| What was the customer feedback you received?
All the staff members were very good at the services and they were very friendly in nature. |
|
| What needs improvement or change (based on your observations and customer feedback)?
based on the observations timely rewards and incentives must be provided to the staff to boost their morale. |
|
| How will policies and procedures have to be changed?
Policies and procedures will be changed after discussion with the team members or seniors of the restaurant (Park, et al., 2019). |
|
Reference
Park, E., Jang, Y., Kim, J., Jeong, N. J., Bae, K., & Del Pobil, A. P. (2019). Determinants of customer satisfaction with airline services: An analysis of customer feedback big data. Journal of Retailing and Consumer Services, 51, 186-190.
Silva, M., Vieira, E., Signoretti, G., Silva, I., Silva, D., & Ferrari, P. (2018). A customer feedback platform for vehicle manufacturing compliant with industry 4.0 vision. Sensors, 18(10), 3298.