Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
| Unit Title
Unit Code |
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| Student name | ||
| Student ID number | ||
| Student signature | Date | |
| Task Number | ||
| ——OFFICE USE ONLY—–
For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment |
| Marking Sheet
Completed successfully Did the student satisfactorily: |
Comments | Y | N | DNS |
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The student has satisfactorily completed and submitted the following: · Meeting minutes x 4 in Task 2.1 · Complete team table in Task 2.2A · Skills and knowledge table in Task 2.2B · Team goals, values and behaviours in Task 2.2C · Roles and responsibilities with KPIs in Task 2.1D · Action Plan in Task 2.3A · Strategies to ensure team members have input into planning, decision making and operational aspects of the work team in Task 2.3B · Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities in Task 2.3C · Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D · Evidence of team building activity x 3 in Task 2.3E · Screenshot of project website landing page in Task 2.3F · Evaluation of teamwork in Task 2.4 · Observation Checklist in Task 2.5 · Meeting Summary in Task 2.5 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
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The student has actively participated in the activities of: · Developing the action plan as a team member · Developing the website page as a team member |
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☐ | ☐ | ☐ |
| The student has facilitated and led the activities of:
· Developing the action plan as a project manager · Developing the website page as a project manager |
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☐ | ☐ | ☐ |
| The student has participated in all and lead at least one of the four weekly meetings. |
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☐ | ☐ | ☐ |
| The student met with the team to follow-up on the meeting with the Project Sponsor (Task 2.6) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify team purpose, roles, and responsibilities according to organisational and task objectives · Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team This is evidenced by: · Meeting minutes week 1, 2 in Task 2.1 · Complete team table in Task 2.2A · Skills and knowledge table in Task 2.2B · Team goals, values and behaviours in Task 2.2C · Roles and responsibilities with KPIs in Task 2.1D · Action Plan in Task 2.3A |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Support team members in meeting expected performance outcomes This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Action Plan in Task 2.3A · Strategies to ensure team members have input into planning, decision making and operational aspects of the work team in Task 2.3B · Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities in Task 2.3C · Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D · Evidence of team building activity x 3 in Task 2.3E · Screenshot of project website landing page in Task 2.3F · Evaluation of teamwork in Task 2.4 · Observation Checklist in Task 2.5 · Meeting Summary in Task 2.5 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks · Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks · Develop processes for identifying and addressing issues, concerns and problems identified by team members This is evidenced by: · Strategies to ensure team members have input into planning, decision making and operational aspects of the work team in Task 2.3B · Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities in Task 2.3C · Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Provide feedback to team members on team effort and contributions This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Evaluation of teamwork in Task 2.4 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Encourage team members to participate in and to take responsibility for team activities This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Evidence of team building activity x 3 in Task 2.3E · Evaluation of teamwork in Task 2.4 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Support the team in identifying and resolving work performance problems This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed in Task 2.3D · Evaluation of teamwork in Task 2.4 · Observation Checklist in Task 2.5 · Meeting Summary in Task 2.5 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Promote work team collaboration through individual behaviour This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Team goals, values and behaviours in Task 2.2C · Evaluation of teamwork in Task 2.4 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Establish and maintain open communication processes with relevant stakeholders This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Observation Checklist in Task 2.5 · Meeting Summary in Task 2.5 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Communicate information from line management to the team · Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management · Address unresolved issues, concerns and problems raised by stakeholders This is evidenced by: · Meeting minutes x 4 in Task 2.1 · Observation Checklist in Task 2.5 · Meeting Summary in Task 2.5 · Email to Project Sponsor in Task 2.6 |
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☐ | ☐ | ☐ |
| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. |
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☐ | ☐ | ☐ |
| Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐ | ||||
| Student Name: | ||||
| Assessor Name:
Assessor Signature: Date: |
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Task 2 – Manage Team and Develop Performance Plan
| Task summary and instructions | |||||||||
| What is this assessment task about? |
Refer to and read the documents saved in a separate folder: · MMI company profile and project task · Policies and Procedures You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives). · The Board of Directors (BoD) has allocated 3 million dollars to the project. · Project duration: 1 year. · You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed) The project includes: · Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities · Rent the premise · Obtain necessary permits · Source architect and building company · Source and buy furniture and equipment · Liaise with the architect and building company The project steering committee is comprises: · Mr Eli Brown – Non-executive Director · Mr Leonard Black – CFO · Academic Manager (Jacob Graham) The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor. You will have to: · Determine the project requirements · Work in collaboration with pertinent stakeholders · Scope the project · Cost and resource the project · Develop the project plan · Execute the project · Finalise the project Each unit covered in your Diploma of Project Management will address a part of the project: · Scope · Time · Quality · Cost · Human Resources · Information system and communication · Risk · Project Integration · Communicate with influence · Facilitate continuous improvement in project work · Develop project workplace policy and procedures for sustainability · Lead and manage project team effectiveness BSBTWK502 addresses managing team effectiveness. Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions. Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS). You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet. Form or join a project team (3-4 students in the team). Document the name of the students in the table below:
You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to management and leading a team. As a Project Manager you will manage and lead the project team. This assessment focuses on setting up the project team for success. This includes: · Skills and knowledge assessment · Training needs assessment · Agreed goals, values and behaviours · Team building · Set-up a project management website (one page) to promote the project within the organisation · Develop an action plan to establish the team You will: · Write the meeting minutes for the weekly team meetings · Participate in four weekly meetings, one of which will be observed by the assessor · Develop additional documents related to facilitating team cohesion · Develop an action plan to set up the team for project success and develop the webpage You will have to report on the work above every week during the team meeting. Although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such. This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☒ · Case Study ☐ · Other (specify) ☐ It has been designed to evaluate your ability to/competency in: · Identify team purpose, roles, and responsibilities according to organisational and task objectives · Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team · Support team members in meeting expected performance outcomes · Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks · Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks · Provide feedback to team members on team effort and contributions · Develop processes for identifying and addressing issues, concerns and problems identified by team members · Encourage team members to participate in and to take responsibility for team activities · Support the team in identifying and resolving work performance problems · Promote work team collaboration through individual behaviour · Establish and maintain open communication processes with relevant stakeholders · Communicate information from line management to the team · Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management · Address unresolved issues, concerns and problems raised by stakeholders Your assessor will be looking for demonstrated evidence of your competency in the above. You are required to address the following: · Task 2.1 Team Meetings
· Task 2.2 Establish the team
· Task 2.3 Support team effectiveness
· Task 2.4 Evaluation of teamwork
· Task 2.5 Consultation with the Project Sponsor
· Task 2.6 Meeting and report regarding performance issues
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
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| What do I need to do to complete this task satisfactorily? |
· submit the completed assessment tasks, according to instructions, · complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. |
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| Specifications |
You must deliver/participate in: · Teamwork to complete the action plan and the project website as instructed · Team building · Team meetings (4 weekly meetings) You must submit to GOALS · Meeting minutes · Complete team table · Skills and knowledge table · Team goals, values and behaviours · Roles and responsibilities with KPIs · Action Plan · Strategies to ensure team members have input into planning, decision making and operational aspects of the work team · Policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities · Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed · Evidence of team building activity x 3 · Screenshot of project website landing page · Evaluation of teamwork · Observation Checklist · Meeting Summary · Email to Project Sponsor |
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| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided |
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| Re-submission opportunities |
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. |
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Complete the following activities:
As a Project Manager you will manage and lead the project team. This assessment focuses on setting up the project team for success. This includes:
- Skills and knowledge assessment
- Training needs assessment
- Agreed goals, values and behaviours
- Team building
- Setting-up a project website (one page) to promote the project within the organisation
- Develop an action plan to establish the team
You will participate in and document four (4) project team meetings.
You must:
- Participate in four weekly meetings
- Write the meeting minutes for each meeting (Template 1) and make sure they are submitted with your assessment
- Establish the team:
- Form the team
- Conduct a knowledge and skills assessment to identify training needs
- Determine team goals, KPIs, values and agreed behaviours
- Agree on roles and responsibilities
The above will be discussed and agreed on during the first meeting with the team (week 1).
- Complete the following activities in collaboration with the team:
- Develop an action plan to establish the team for project success (week 2)
- Develop the project webpage in collaboration with the team (from week 2 to week 4)
- Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team (week 2)
- Develop policies and procedures to ensure that project team members take responsibility for own work and assist other to undertake required roles and responsibilities (week 3)
- Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed (week 3)
- Plan for and perform a team-building activity (planned in week 2 and delivered in week 3)
- Finalise the project webpage and the action plan (by week 4)
The above will be discussed, agreed and worked on during the second, third and fourth meeting with the team(week 2-4).
The trainer and assessor will observe your weekly work with the team and provide feedback in the marking sheet.
The trainer and assessor will play the role of the Project Sponsor and may communicate key information to the team leader to be passed to the team during the meeting.
- Evaluate teamwork
Task 2.1 Team Meetings
You are required to attend and participate in a team meeting every week, for 4 weeks. Each week one of your team members will be the designated project leader.
These meetings are designed to help you decide together what needs to be done, how it will be done, and who is responsible for what. It will also be the opportunity to catch up on previous tasks, and it should result in an action plan for the following week.
You will minute each meeting (Template 1). All meeting minutes must be submitted with your assessment.
The trainer and assessor will observe your weekly work with the team and provide feedback in the marking sheet.
The trainer and assessor will play the role of the Project Sponsor and may communicate key information to the team leader to be passed to the team during the meeting. The communication must be recorded in the meeting minutes.
You must address the following:
Week 1
- Determine team goals and how the team can achieve those goals. (Task 2.2C)
- Determine team values and agreed on behaviours. (Task 2.2C)
- Determine skills gaps and training needs. (Task 2.2B)
- Determine outcomes, outputs and KPIs for each team member – for example, determine agreed responsibilities, quality standards, and how performance quality or achievement of tasks will be measured. (Task 2.2D)
- Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in assessment AssessmentTask 3)
- Other items
Complete the Meeting Minutes week 1 – Template 1.
Week 2
- Progress reports on work that has been completed.
- Status of action items from previous week.
- Start to develop the project webpage.
- Develop an action plan to establish the team for project success. (Task 2.3A)
- Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team. (Task 2.3B)
- Prepare a team building activity for the following week. Describe it and explain why you chose it.
- Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3).
- Other items
Complete the Meeting Minutes week 2 – Template 1.
Week 3
- Progress reports on work that has been completed.
- Status of action items from previous week.
- Develop policies and procedures to ensure that project team members take responsibility for own work and assist other to undertake required roles and responsibilities. (Task 2.3C)
- Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed. (Task 2.3D)
- Conduct the team building activity.
Provide evidence (3) of the team building activity. Evidence may include pictures/video of the team undertaking the team building activity, or feedback from the team on the outcome of the activity. (Task 2.3E)
- Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3).
- Other items.
Complete the Meeting Minutes week 3 – Template 1.
Week 4
- Progress reports on work that has been completed.
- Status of action items from previous week.
- Finalise the project webpage. (Task 2.3F)
- Discuss and document any issues, concerns or problems regarding work performance (it is important that you document them as they will be used in Assessment Task 3).
- Lessons learned
- Other items.
Complete the Meeting Minutes week 4 – Template 1.
Your assessor will observe your weekly meetings to ensure that you are participating in the meeting and facilitating teamwork. This is an assessable task and the trainer and assessor will observe and evaluate your performance during the meeting. Duration of the meeting: 30 – 40 minutes. If you are absent from class, liaise with your facilitator to make alternative arrangements.
Use the templates below as a reference for your meeting agendas and to document the meeting minutes each week. Add item’s title and add additional rows if needed.
Please note that you will have to write the meeting minutes each week and ensure they are submitted with your assessment.
Template 1 -Meeting Minutes
| Meeting Minutes – Week 1 | ||
| Date and Meeting Number | 18-06-2022 | |
| Attendees | Team members and project manager | |
| This week’s team leader | Project Manager | |
| Team goals, values and behaviours | Conducting a knowledge and skills assessment.
Identifying training needs for the staff members. |
|
| Skills gaps and training needs | There is a need for communication training.
Lack of motivation for working as a team |
|
| Outcomes, outputs and KPIs for each team member | 1. The absenteeism of the team members.
2. Engagement level of each member. |
|
| Issues and concerns about work performance | 1. failure to meet the objective of the meeting
2. understanding the objective of the project and implementation |
|
| Communication from Project Sponsor | The project sponsor communicates in a proper way and motivates the team members. | |
| <Item > | Budget allocation by the Board of Directors | |
| <Item > | Premise building. | |
| Action items | Action Item | Responsibility |
| Distribution of roles to team members | HR Department | |
| To deliver the objective of the project | Project sponsor | |
| Distribution of responsibilities for the project | Project Manager | |
| Meeting Minutes – Week 2 | ||
| Date and Meeting Number | 18-06-2022 and the second meeting | |
| Attendees | Project manager and team members | |
| This week’s team leader | Project manager | |
| Status of action items | All items requirement of actions are completed | |
| Progress report | The progress of the activities like premising searching is going on in Sydney. | |
| Issues and concerns about work performance | Inappropriate behaviour of staff members.
Inappropriate interpersonal relations of staff members |
|
| Team Building Activity for week 3 (planning) | Motivating the team for the importance of teamwork.
Finalise the premises and documentation. |
|
| Communication from Project Sponsor | The sponsor said that the premise should be in the budget and meet the conditions of the MMI(Kanket, et al.,2019). | |
| Strategies to ensure team members have input into planning, decision making and operational aspects of work team | Motivate team members to the expression of their own ideas.
Conflict resolution. |
|
| Action Plan. | Premise selection | |
| <Item > | Documentation of premise. | |
| <Item > | ||
| Action items | Action Item | Responsibility |
| Selection of the premise | Project manager | |
| Documentation of the work | Project manager | |
| Resolving the team conflict | Project manager | |
| Meeting Minutes – Week 3 | ||
| Date and Meeting Number | 18-06-2022 and 3rd meeting | |
| Attendees | Project manager and team members | |
| This week’s team leader | Project manager | |
| Status of action items | The action item of the previous week is completed effectively. | |
| Progress report | The progress of the project is going well in the proper direction and also there is the selection of the furniture and webpage collaboration with the team. | |
| Issues and concerns about work performance | The quality of the selected furniture.
Inappropriate physical standards of the furniture |
|
| Team Building Activity | Meetings and some leisure activities with the team | |
| Communication from Project Sponsor | The furniture should be branded and of good quality that long last. | |
| Policies and procedures to ensure that project team members take responsibility for own work and assist other to undertake required roles and responsibilities. | 1. Team member has their own roles and responsibilities.
2. Team members are requested to work in a team so no one remains behind. 3. ultimate team goal is to work together in a proper way. 4. any problem faced by anyone ensure help to each other if you know the work. |
|
| Processes to ensure that issues, concerns and problems identified by team members are recognised and addressed | The way of identifying the problem is to find the root cause of the problem and make solution according to situation and implement that solution. | |
| <Item > | Furniture for the classrooms and meeting room | |
| <Item > | Technical Equipment required for classrooms and meeting room. | |
| Action items | Action Item | Responsibility |
| Suggesting the furniture | Project Manager | |
| Finalising the furniture | Project sponser | |
| Delivering the furniture | Staff members | |
| Budget allocation on furniture | Project manager | |
| Meeting Minutes – Week 4 | ||
| Date and Meeting Number | 18-06-2022 | |
| Attendees | Project manager and staff members | |
| This week’s team leader | Project manager | |
| Status of action items | The action items which are decided in week 3 are completed and finalising of the furniture. | |
| Progress report | The furniture is structured in the required form and documentation of the report on the project. | |
| Issues and concerns about work performance | The quantity of work is not up to the mark and delays occur in the project (Kanket, et al.,2019). | |
| Finalisation activities
(Webpage and action plan) |
Finalised webpage collaboration and report on the project with proper presentation. | |
| Lessons Learned | Teamwork requires effective communication which helps in the proper team building and the workflow within team becomes easy. | |
| Communication from Project Sponsor | The project is completed within a budget and project work is more than efficient. | |
| <Item 7> | Webpage and action plan | |
| Last meeting follow-up | Presentation of the performance of the team and project report to BoD | |
| Action items | Action Item | Responsibility |
| Preparation of project report | Project manager | |
| Webpage collaboration | Team members and project manager | |
| Finalising the action plan | Project manager | |
Task 2.2Establish the team
Address the following using the tables provided.
- Form a team of 3-4 students to collaborate with when working on the following work tasks:
- development of an action plan to build the team for project success
- development of one-page website – landing/home page using a free website design tool such as Wix
and fill in the table below with your team name and the name of each team member:
| Project Team | Team member’s name |
| Team member 1 | David |
| Team member 2 | Alex |
| Team member 3 | Glenn |
| Team member 3 | Mitchel |
- In consultation with the team, determine what skills and knowledge each team member will bring to the team to support project success and the development of the project website.
Discuss and action the work tasks below during your first meeting with the project team.
Note: your team will have to develop the website (just a home page/landing page for the purpose of this assessment) using a free website platform such as wix.
The landing page must include the content for the following topics/sections:
- About the project
- Overview of the project team
- Project milestones
- News
Pages (visible in the website menu but inactive) must include:
- Home
- About (subpages: The Project; The Team)
- Project Progress
- Contact the team
Please note that you will have to submit a screenshot of the landing page as evidence that the team developed the webpage.
Identify training needs for each team member based on a gap analysis.
| Team Member Name | Skills and knowledge needed to support project success and the development of the project website
(8-10 key skills and knowledge) |
Skills and knowledge gaps (Training needs) |
| David | Teamwork
Problem-solving nature IT skills Hard work Dedication towards project Awareness of the different sources |
Need motivation for better teamwork. |
| Alex | IT training is needed to be related to the company software. | |
| Glenn | Need to train about the clear objective of the project. | |
| Mitchel |
- Document your team goals (3 goals with 1 KPI each), values (4-6) and agreed behaviours (5-8) as discussed in Meeting 1 (Task 2.2).
| Team goals with KPIs | Goal | KPI |
| Process of the project | Revenue growth | |
| Performance of the project | Profit margin | |
| Outcomes of the project | Project satisfaction | |
| Team values | The teamwork will be efficient and should have to know how to work in team | |
| Agreed behaviours | They are ready with working in a team | |
- Document roles and responsibilities with associated KPIs for each team member (3 KPIs/each team member) as discussed and agreed in Meeting 1 (Task 2.2)
| Team Member | Role and responsibilities | KPIs |
| David | IT work and maintain website collaboration | Technical errors management |
| Glenn | Document verifier | Documents |
| Alex | Team organiser | Team leadership performance |
| Mitchel | Project task schedular | Project schedule |
Task 2.3Support Team Effectiveness
- With your team, develop an action plan(Template 2) to establish and develop the team for project success.
The plan must include all the following:
- Introduction
- Resources required to implement the plan
- Key Performance Indicators
- Risk plans
- Action plan for implementation
The plan may address, for example:
- Training
- Team building activities
- Initiatives for cross-functionality
- Enhancing communication with the sponsoring organisation
- Sustainability initiatives
- Work-life balance
- Emotional and cultural intelligence
Template 2 -Action Plan to establish and develop the team for project success
Introduction:
Write the introduction to the action plan, including background information about the organisation and an overview of the project.
(50-100 words)
| The XYZ Pty Ltd organisation is an educational institute plan to develop and implement a new campus in Sydney the BoD allocated a budget of $3M and there is project for the renting a premise and obtain necessary permission from the government and the premise should be according the given conditions and fully furnished the premise wby buying new furniture. |
Determine the resource requirements to implement the action plan toestablish and develop the team for project success .
| Required Resources | |
| Human resources
(2-3) |
Recuriting new staff
Training for the new staff |
| Physical resources and services
(5-6) |
Building and Facilities for the premise
Suppliers for the documentation |
| Overall budget
($15,000-$20,000) |
$20,000 |
Develop at least three Key Performance Indicators (KPIs)to measure the success of the action. (3 KPIs)
| KPIs | |
| KPI 1 | Engagement of the employees |
| KPI 2 | Satisfaction of the BoD and Sponsor |
| KPI 3 | Financial budget management |
Identify two risks to the implementation of the action plan and develop a risk treatment plan for each risk. Use the tables provided below.
- Risks must include:
- One risk due to employee underperformance.
- One risk due to a breach of health and safety compliance responsibilities.
| Risk Treatment Plan 1 | ||
| Risk identified: communication problem among the staff | ||
| Risk Treatment strategy | By when | By whom |
| Communication training | During training | Project manager |
| Risk Treatment Plan 2 | ||
| Risk identified:
the team conflicts can occur |
||
| Risk Treatment strategy | By when | By whom |
| Team Conflict resolution | Whenever they occur during project | Project manager
|
Determine the actions for the implementation of the action plan. Use the template provided below to complete your answers.
- In your plan include:
- Three objectives
- Two performance measures for each objective
- Two tasks relevant to each objective
| Action Plan | |||
| Objectives: | Performance measures | Tasks: | |
| 1 | Building for premise | ● Arcticuture of the building
● Space for the building |
● Should have proper knowledge of architecture
● Should find the alternatives |
| 2 | Documentation of the building | ● Legal documents
● Should be inspected |
● Should be researched by experts
● Trustworthy client needed for the documentation |
| 3 | Team performance in project | ● Teamwork
● Accuracy of project |
● Should know how to work as a team.
● Should be properly trained. |
- Develop strategies to ensure team members have input into planning, decision making and operational aspects of the work team. Develop at least three strategies and document them in the table below. (50 – 100 words per strategy)
| Strategies to ensure team members have input into planning | |
| Planning abilities | There should be proper planning of each task so that the schedule of each task can be managed |
| Good communication skills | Communication between the team members is important for the good delivery of the performance of the project. |
| Conflict resolution abilities | Conflicts can occur in the team and there will be good abilities to resolve conflicts so that conflicts do not have an effect on the teamwork(Kanket, et al.,2019). |
- Develop policies and procedures to ensure team members take responsibility for their own work and assist others to undertake required roles and responsibilities. Develop one high-level policy and two procedures and write them in the table below.
(100-150 words in total)
| Policies and Procedures | |
| Policy | The team member is given particular responsibilities and roles that must be fulfilled by the team members for the effectiveness and accuracy of the project. |
| Procedure 1 | The roles of the team members are given according to their qualifications and qualities(Flipse, et al.,2019). |
| Procedure 2 | The responsibilities are not so hard but must be ensured for the team as well as for the project. |
- Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed.Develop at least two processes and write them in the table below. (100 words in total)
| Processes | |
| Root causes | The problem should be solved from the route cause of the problem. |
| Alternate Solution | There should be alternative solution for the problem and according to the situation. |
- Provide evidence (3) of the team building activity. Evidence may include pictures/video of the team undertaking the team building activity, or feedback from the team on the outcome of the activity.
Copy and paste the evidence in the space provided below:
- Provide a screenshot of the completed project website (home/landing page only for the purpose of this assessment):
Task 2.4 Evaluation of teamwork
Reflect on your work with the team, and document how you performed each of the requirements specified in the table provided below (40-80 words/item), give a specific example for each requirement:
| Teamwork Requirements | Reflection |
| How did you provide feedback to team members to encourage, value and reward individual and team efforts and contributions? | The problem should be addressed in different ways.
1. always problem-focused and specific to the problem. 2. always try to discuss the situation but not about the individual. 3. always praise where it is needed. 4. always direct to the problem but in a formal way. 5. always listen to the employees and be sincere to the staff member. |
| How did youencourage team members and individuals to participate in and to take responsibility for team activities, including communication processes? | The team members can be motivated to participate in:
1. provide team members with a good place of work. 2. always offer opportunities for the development of the team members. 3. by encouraging the happiness of the team member. |
| How did you support the team in identifying and resolving work performance problems?
|
There are ways of identifying the work performance problems
1. always remain punctual in teamwork 2. keep tracking the absenteeism of the team members 3. Keep track of Employee Engagement. |
|
How did you ensure your contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders? |
To contribute to the work team and serves as a role model for other there is qualities thatare needed for the role modal for the other team members. There should be a positive attitude towards others. Trust in the team members and lead the team with proper inspiration to the team members(Flipse, et al.,2019). |
The Project Sponsor (played by your trainer) will observe team meetings and evaluate team’s performance to ensure that each team member is meeting the above requirements.
Task 2.5 Consultation with the Project Sponsor
This task is a Role-Play that requires you to:
- Meet with the Project Sponsor (played by the trainer and assessor in a simulated work environment) to discuss team performance issues and teamwork.
Follow these steps:
- Schedule a time with the trainer and assessor (facilitator) to meet in week 5 of class.
- The meeting will be a role-play in which your trainer will play the part of the Project Sponsor, and you will consult with them about team performance
- This is an assessable task, and the trainer and assessor will observe and evaluate your performance during the meeting.
Duration of the meeting: 10-15 minutes.
If you are absent from class, liaise with your trainer to make alternative arrangements.
- Discuss your solutions to improve team performance and achieve team goals. During your consultation:
- Discuss the issues, concerns or problems regarding work performed in Task 2.1-2.3.
- Suggest formal and informal learning opportunities to support the team and individual team members
- Note suggestions from the Project Sponsor (the assessor) to implement with team/individual team members.
- Note any information provided by the Project Sponsor to be given to team members.
Roleplay
Project manager: good Morning Sir
Project Sponsor: Good morning, so how are you and how is your project going on?
Project manager: I am good and the project is going in a well-directed way and it is efficient.
Project Sponsor: so there any problems occur during the project in your team?
Project manager: yes sir there are various problems that I face while managing the team for the project?
Project sponsor: what kind of problems did you face with the team?
Project manager: the major problem was lack of communication which is a very big issue because this disturbed the whole effectiveness and continuity of the project there are some conflicts that occur between team members these conflicts disturb the whole environment of the project and also behaviour change of the team members.
Project sponsor: so did you deal with these problems?
Project manager: yes sir I deal with these problems effectively and efficiently.
Project sponsor: ok that’s good for the project and also for you
Project manager: ok sir thank you I am leaving now
Summarise the content of the meeting (100-150 words) in the space provided below:
| Meeting Summary | |
| Issues, concerns or problems regarding work performed in Task 2.1-2.3. | Communication and conflicts among the team members |
| Recommended formal and informal learning opportunities to support the team and individual team members | The motivational session for the work as a team and for individual |
| Advice from Project Sponsor | Teamwork is important for the project. |
| Communication to team members (from Project Sponsor) | Team members are performing very well. |
Task 2.6 Meeting and report regarding performance issues
After your consultation with the Project Sponsor, meet with your team to resolve performance issues as discussed with the Project Sponsor, and to communicate information from management to your team.
The trainer and assessor will validate that the meeting took place in Marking Sheet.
Write an email to the Project Sponsor (Template 3) about the resolution of team performance issues:
- Describe how you maintained an open communication process between stakeholders (the Project Sponsor, team).
- Explain the solutions that were implemented regarding the issues, concerns or problems discussed with the Project Sponsor and further discussed in your team meeting.
- Report back to the Project Sponsor about any further issues or problems that have arisen or any problems that remain unresolved.
The email text should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(80-150 words)
Template 3 -Email
| Email to Project Sponsor |
| To:projectsponsor@xyz.ac.in |
| Cc: |
| Bcc: |
| Subject: the resolution of the performance issues. |
| Date email is sent: 18-06-2022 |
| Attachments: |
|
Dear sir, This mail is to inform you that there are some problems that occur during the project among team members. The main issue that occurred during the project was a communication problem among the team members which lead to delays in the project and also the environment of the project was disturbed by the conflicts between the team members. Communication problem is resolved by the proper training of each of the members and also given proper roles and responsibilities. And conflicts are solved by the proper motivational sessions to the team members to tell the importance of the teamwork. Kindly go through the mail Kinds regards, ABC Project manager Xyz Pty Ltd. |
References
Almeida, M. D. G. M. C., & Coelho, A. F. M. (2019). The antecedents of corporate reputation and image and their impacts on employee commitment and performance: The moderating role of CSR. Corporate Reputation Review, 22(1), 10-25.
Flipse, S. (2019). Best practice IV PRISMA KPI analysis tool. Assessment of Responsible Innovation, 272.
Imran, B., Khan, H., Asim, R., Rehman, T., & Ikram, V. (2019). Job analysis and KPI management.
Jia, Y., Yan, J., Liu, T., & Huang, J. (2019). How does internal and external CSR affect employees’ work engagement? Exploring multiple mediation mechanisms and boundary conditions. International journal of environmental research and public health, 16(14), 2476.
Kanket, W. (2019). Experimental research on employee performance review using knowledge management oriented OKRs approach in comparison to KPI approach.
Maduka, N. S., Edwards, H., Greenwood, D., Osborne, A., & Babatunde, S. O. (2018). Analysis of competencies for effective virtual team leadership in building successful organisations. Benchmarking: An International Journal.