| Student first name: _____________________________________________________________________________________
Student last name: _____________________________________________________________________________________ Student ld.: ____________________________________________________________________________________________
|
|
Contents
Student plagiarism, cheating and collusion. 3
Accessing Intranet Pages and External Links. 3
Chapter 1 ‘True’ or ‘False’ Quiz. 8
Chapter 2 ‘True’ or ‘False’ Quiz. 14
Chapter 3 ‘True’ or ‘False’ Quiz. 20
Chapter 4 ‘True’ or ‘False’ Quiz. 26
This unit overview is taken directly from https://training.gov.au/Training/Details/BSBTWK502
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
NIL
Student plagiarism, cheating and collusion
- Students are expected to complete all assessments ethically and without plagiarism, collusion or cheating.
- Any students suspected of unethical behavior will be managed through the disciplinary procedures, which may require the student to attend disciplinary meetings, submit their assessment again, or for repeated acts, the student may be asked to withdraw from the course.
- Students have the right to make an appeal against an assessment decision by following the Complaints and Appeals Policy and Procedure.
- Prior to proceeding with an appeal, it is encouraged that the students speak with the assessor.
- A copy of the Complaints and Appeals Policy and Procedure can be located at https://lennoxcollege.edu.au/forms-and-policies/ .
Accessing Intranet Pages and External Links
Throughout the Student Assessment Tool, you will be asked to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.
To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.
The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.
Login to Bounce Fitness using the username and password provided below:
Username: lennoxlearner
Password: lennox@123
You are to complete the activities that are set out in the Learner resource prior to attempting the assessment tasks.
| Unit(s) of competency | BSBTWK502 MANAGE TEAM EFFECTIVENESS | |||
| Formative Assessment Activities | ||||
| Chapter 1 | Completed | Incomplete | ||
| Activity 1 | ¨ | ¨ | ||
| ‘True’ or ‘False’ Quiz | ¨ | ¨ | ||
| Chapter 2 | Completed | Incomplete | ||
| Activity 2 | ¨ | ¨ | ||
| True’ or ‘False’ Quiz | ¨ | ¨ | ||
| Chapter 3 | Completed | Incomplete | ||
| Activity 3 | ¨ | ¨ | ||
| True’ or ‘False’ Quiz | ¨ | ¨ | ||
| Chapter 4 | Completed | Incomplete | ||
| Activity 4 | ¨ | ¨ | ||
| True’ or ‘False’ Quiz | ¨ | ¨ | ||
| I confirm that the activities in the learning resource have been completed as part of this unit are my own work, and comply with all relevant copyright and plagiarism rules.
I understand that if there is any doubt of the authenticity of any piece of my work, I can be orally examined, and the signatory of evidence records may be contacted. |
|||
| Student’s name | |||
| Student’s signature | Date | ||
| Assessor’s name | |||
| Assessor’s signature | Date | ||
| Examine your workplace, team or section and think of a performance plan that relates to your team. Discuss its value with the group and consider improvements that could be implemented. |
| Chapter 1 Activity 1 | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False | |
| Consulting with your staff members may help in establishing the purpose, roles, and responsibilities of the work team. | |||
| The group dynamics of your work team would have a completely positive impact on the team’s performance. | |||
| In the workplace, you have the freedom of selecting the people you build relationships with at all times. | |||
| Key performance indicators are measures taken to ensure that the expected standards are being met. | |||
| Whether you are sharing opinions or facts with someone you work with, you must always provide all the information that is required of you. | |||
| Planning and designing jobs for workers are integral parts of the overall process of achieving objectives. | |||
| A mission statement is a written declaration of your organisation’s purpose and inspires and motivates your employees. | |||
| Clarifying roles and expectations for the team and its members should be done only at the onset. | |||
| As a leader, you have to personally support and assist the team members who experience skill issues and not rely on others for help. | |||
| Chapter 1 – ‘True’ or ‘False’ Quiz | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
Ask yourself these questions about your team. Discuss with the group how the development of guidelines would assist.
|
| Chapter 2 Activity 2 | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False | |
| Too many leaders give feedback too often. | |||
| Good communication means good business. | |||
| Feedback should be given at performance appraisal only. | |||
| Feedback is no different from any other business process – team members will only get out of it what they put into it. | |||
| The development of a list of duties and obligations expected of each team member will ensure that everyone is clear on the expectations. | |||
| People are responsible for their own performance. | |||
| If you’re providing feedback around an emotionally charged event, don’t wait – do it immediately. | |||
| Strategies are long or short-term plans to achieve a purpose. | |||
| For initiatives to be successful, it is essential that team members take responsibility for their own work and assist others in achieving their own work too. | |||
| An open and cooperative working environment and team atmosphere encourages members to openly share their thoughts and ideas as well as care for both themselves and their teammates. | |||
| Chapter 2 – ‘True’ or ‘False’ Quiz | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
| Each team member should recognise his or her position within the team. The roles of each person should be clearly defined, with individual responsibilities, authority and accountability clearly spelled out. Has this been your experience when you have worked in teams? Is this the experience in your team now? Discuss with the group your perceptions and possible solutions. |
| Chapter 3 Activity 3 | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False
|
|
| Team building is essential to encouraging the active participation and responsibility of members as well as conflicts and problem resolution. | |||
| In promoting individual behaviour, you will have to sacrifice team collaboration and prioritise each member’s individual needs. | |||
| Work performance problems can involve either the quality or the quantity of the work produced. | |||
| It is not a challenge to overcome the problem of ‘in/out groups’ to maintain positive attitudes towards those in other teams. | |||
| There must be interpersonal relationships among team members, so the members have the ability to act together toward a common goal. | |||
| If a member leaves or another one joins, the dynamics of the team can be significantly changed, and the task of team building has to start again. | |||
| Without structure, knowledge of the expectations and tools to perform, team success will remain out of reach. | |||
| Team members do not need to contribute, learn from, and work with others. | |||
| A team member must have an awareness of unity on the part of all its members. | |||
| Having a shared commitment to common objectives is fundamental to good teamwork. | |||
| Chapter 3 –‘True’ or ‘False’ Quiz | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
| How is rating your stakeholders for communication strategies a positive addition to team effectiveness? Give examples from your workplace of possible benefits. |
|
It is a really effective way because be examining this the employee ca understand that how much he/she need to improve them self so that they can build effective communication. Because it helps to complete the task within the team more effectively and efficiently. |
| Chapter 4 Activity 4 | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False
|
|
| Stakeholder Management is an important discipline that successful people use to win support from others. | |||
| All your stakeholders deserve the same kind of treatment. | |||
| Stakeholder input can also improve the quality of your project. | |||
| Face-to-face communication is the ideal method of disseminating information. | |||
| Stakeholder Planning is used to build the support that helps you succeed. | |||
| Stakeholder communication can help you anticipate what people’s reaction to your project may be, and integrate the actions that will win people’s support into your plan. | |||
| Stakeholder Management helps ensure that projects succeed where others fail. | |||
| By communicating with stakeholders only at the start and the end of the project, you can ensure that you don’t bother them unnecessarily. | |||
| As the manager, you are the middleman between your team members and line management. | |||
| Stakeholder Management is the technique used to identify the key people who have to be won over. | |||
| Chapter 4 –‘True’ or ‘False’ Quiz | |||||||||
| Knowledge evidence observed in this task are for the following unit: BSBTWK502
The full text of the units can be viewed at https://training.gov.au/Training/Details/BSBTWK502 |
|||||||||
| Yes | No | Please note any reasonable adjustments for this task below. | |||||||
| Did the student answer all questions and demonstrate all tasks correctly? (Please note which questions were answered incorrectly, if applicable.) |
|
||||||||
| If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge? | |||||||||
| If ‘yes’ to the above, what arrangements have been made for re-attempt? | |||||||||
| Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records. | |||||||||
| Feedback | |||||||||
| Students Overall Performance was
C= Complete IC =Incomplete |
Cq ICq | ||||||||
| Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below, perform/demonstrate the skills outlined in this assessment.
I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s performance during this task. |
|||||||||
| Trainer/assessor name: | Trainer/assessor signature: | ||||||||
| Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights. | |||||||||
| Students Name: | Student Signature | ||||||||
| Date: | |||||||||