The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Pre-requisites

NIL

Re-submission

Students have up to three attempts per assessment task to achieve a satisfactory
Each attempt requires the assessor to reprint the marking schema and attach to the back of the assessment
Resubmission outcomes should follow the same process for feedback and recording as outlined
If a student has attempted a task three times but hasn’t achieved a satisfactory outcome after the third attempt, the student must re-enrol in the unit or module and undertake further training.

Student who are deemed not competent after three attempts will be required to reenrol in the unit and repay unit fees to re sit the unit in its

Student plagiarism, cheating and collusion

Students are expected to complete all assessments ethically and without plagiarism, collusion or

Any students suspected of unethical behavior will be managed through the disciplinary procedures, which may require the student to attend disciplinary meetings, submit their assessment again, or for repeated acts, the student may be asked to withdraw from the course.

Assessment appeals

Students have the right to make an appeal against an assessment decision by following the

Complaints and Appeals Policy and Procedure.

Prior to proceeding with an appeal, it is encouraged that the students speak with the

A copy of the Complaints and Appeals Policy and Procedure can be located at https://lennoxcollege.edu.au/forms-and-policies/ .

Assessment principles

Lennox College has an assessment system that ensures assessment:
- Is conducted in accordance with the Rules of Evidence and the Principles of
- Is conducted in line with the requirements of the relevant Training Package or VET Accredited
- Requires the student to demonstrate all of the skills and knowledge outlined in the components of the relevant unit of competency or
- Requires the student to demonstrate the ability to perform tasks in a variety of situations, adapt to different contexts and environments and perform tasks to an appropriate level expected by a workplace.
- Considers the students’ dimensions of competency when making all assessment
To ensure no students are disadvantaged, where required assessors will make reasonable adjustments to assessment tasks or processes to accommodate individual needs and record these

Lennox College has a plan for, and implements, systematic validation of assessment practices and Refer to the Validation and Moderation Policy & Procedure for further information.

The principles of assessment

Assessment must be valid
- Assessment must include the full range of skills and knowledge needed to demonstrate
- Assessment must include the combination of knowledge and skills with their practical
- Assessment, where possible, must include judgements based on evidence drawn from a number of occasions and across a number of
Assessment must be reliable
- Assessment must be reliable and must be regularly reviewed to ensure that assessors are making decisions in a consistent
- Assessors must be trained in national competency standards for assessors to ensure
Assessment must be flexible
- Assessment, where possible, must cover both the on and off-the-job components of training within a
- Assessment must provide for the recognition of knowledge, skills and attitudes regardless of how they have been acquired.
- Assessment must be made accessible to learners through a variety of delivery modes, so they can proceed through modularised training packages to gain

Assessment must be mutually developed and agreed upon between assessor and the
Assessment must be able to be Appropriate mechanisms must be made for reassessment as a result of challenge.

Assessment must be fair
- Assessment process must consider the individual needs of the
- Assessment must provide for reasonable adjustments, where appropriate, to take into account the individual learner’s needs.

The rules of evidence

(Source: Standards for RTOs 2015, Clauses 1.8 – 1.12)

When collecting evidence, there are certain rules that apply to that evidence. All evidence must be valid, sufficient, authentic and current:

Valid

Evidence gathered should meet the requirements of the unit of competency. This evidence should match, or at least reflect, the type of performance that is to be assessed, whether it covers knowledge, skills or attitudes.

Sufficient

This rule relates to the amount of evidence gathered. It is imperative that enough evidence is gathered to satisfy the requirements that the learner is competent in all aspects of the unit of competency.

Authentic

When evidence is gathered the assessor must be satisfied that evidence is the learner’s own work.

Current

This relates to the currency of the evidence and whether the evidence relates to current abilities.

(Source: Training in Australia by M Tovey, D Lawlor)

The Dimensions of Competency

The national concept of competency includes all aspects of work performance and not only narrow task skills. The four (4) dimensions of competency are:

Task skills
Task management skills
Contingency management skills
Job or role environment skills

Credit Transfer

Credit for a unit is provided prior to the commencement of training if you believe that you are eligible for credit please refers to the Credit Transfer Policy & Procedure located on our website.

Accessing Intranet Pages and External Links

Throughout the Student Assessment Tool, you will be asked to access specific pages from the simulated business, Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au. Login to Bounce Fitness using the username and password provided below:

Username: lennoxlearner Password: lennox@123

Assessment Instructions

TO ENSURE CONTINUITY, IT IS RECOMENDED THAT EACH ASSESSMENTS BE UNDERTAKEN IN THE SAME CONTEXT

1. Short Answer Questions

This is a compulsory assessment to be completed by all students. This assessment tests the student’s ability to understand the underpinning generic knowledge related to the units of competency.

The written activity contains 5 questions and/or diagrams. All questions must be answered.

Read the assessment carefully before
Each answer is equal to one
Student must attempt all
Students may refer to the Learning Material to assist in answering
Students must not copy answer directly from the learning material, students are required to provide their understanding in order to achieve marks for the
You must answer all the questions in the assessment tasks in your own words and own
The Student must correctly answer all questions in this task to show that you understand the knowledge required of this unit.
This assessment will be required to be completed within 3 hours
Your Trainer / Assessor will inform you of the date for this assessment
Your Assessor will grade your attempt as either S – Satisfactory or NS – Not Satisfactory for the
In all cases your Assessor will provide you with

2. Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a simulated workplace.

To be assessed for this unit of competency, you must demonstrate your skills and knowledge to develop critical and creative thinking skills in others within a workplace context.

This assessment is separated into four (4) parts that are detailed below; you are required to complete each task (total of 15) within the parts to obtain a satisfactory outcome for the part.

Simulated Workplace Practical Observation

A set of assessment tasks where you must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor.

Part 1. Establish Team Performance Plan

This part of the project requires you to develop a team performance plan and communicate the team performance plan to relevant stakeholders. Specifically, you are required to:

Identify team purpose, roles, responsibilities in work teams according to organisation and task objectives
Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team
Support team members in meeting expected performance outcomes
Establish open communication processes with relevant stakeholders

Resources Required:

To complete this project, you will need access to the following:

A workplace that will allow you access to:
- Workplace documentation
  - Documents related to the team’s task

Documents related to a task can include, but are not limited to:

Project Plans
Policies and Procedures

Organisational business objectives
Workplace documents containing organisational protocols to follow when conducting consultations

Resources required for delivering formal learning opportunities

Resources required will depend on the specific formal learning opportunity identified

People, including:
- At least one supervisor
- At least two team members

Team members refers to individuals that you must work with to complete a common task. They can include individuals from your work team or individuals you are currently collaborating with to complete a project

An opportunity for your team to undertake a task during the period of this assessment

Task 1.1 Create Team Performance Plan

One partially completed Team Performance Plan

Video Recording (if direct observation not possible)

Task 1.2 Develop KPIs for the Team and Team Members

One completed Team Performance Plan

At least one Supplementary Evidence: Communicate Plan to Supervisor At least two Supplementary Evidence: Email Plan to Team Members Task 1.3 Consult Each Team Member

One Communication Requirements: Consultations At least two Meeting Minutes

At least two Video Recordings (if direct observation not possible)

Task 1.4 Prepare a Learning Plan

One partially completed Learning Plan

Task 1.5 Conduct Formal Learning Opportunities

At least two Session Plans

At least two Attendance Sheets One completed Learning Plan

At least two Video Recordings (if direct observation not possible)

Part 2. Develop and Facilitate Team Cohesion

This part of the project requires you to develop documents that will help support team accountability. Specifically, you are required to:

Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks
Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks
Develop processes for identifying and addressing issues, concerns and problems identified by team members

Resources Required:

To complete this project, you will need access to the following:

A workplace that will allow you access to:
- Organisational policies and procedures for employee accountability
At least one supervisor

Task 2.1 Develop Strategies for Facilitating Member Input

One Strategy Plans document

Task 2.2 Develop Policies and Procedures for Accountability

At least two Policy and Procedures templates

Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems

One Processes Document

Part 3. Facilitate Team Work

This part of the project requires you to participate in team activities and provide feedback to team members. Specifically, you are required to:

Provide feedback to team members on team effort and contributions
Encourage team member to participate in and to take responsibility for team activities
Support the team in identifying and resolving work performance problems
Promote work team collaboration through individual behaviour

Resources Required:

To complete this project, you will need access to the following:

A workplace that will allow you access to:

People, including:
- At least two team members
- At least one supervisor
Resources required for conducting team activities

Resources required will depend on the specific team activities identified in Task 3.1.

Task 3.1 Plan for Team Activities

At least two partially completed Action Plan

Video Recording (if direct observation not possible)

Task 3.2 Conduct Team Activities At least two completed Action Plans At least four Feedback Forms

At least two Video Recordings (if direct observation not possible)

Task 3.3 Provide Feedback

One Meeting Minutes

Video Recording (if direct observation not possible)

Part 4. Liaise with Stakeholders

This part of the project requires you to communicate with relevant stakeholders to address issues, concerns and problems. Specifically, you are required to:

Maintain open communication processes with relevant stakeholders
Communicate information from line management to the team
Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management
Address unresolved issues, concerns and problems raised by stakeholders

Resources Required:

To complete this project, you will need access to the following:

A workplace that will allow you access to:

Workplace documents that contain organisational protocols to follow during meetings
People, including:
- At least two team members
- At least one supervisor
- At least one other internal stakeholder relevant to the team’s task

Other relevant stakeholders can include, but are not limited to, the following:

Assistant managers
Senior management

Workplace documents that contain feedback from external stakeholders

Workplace documents can include, but are not limited to, the following:

Feedback forms
Emails received from external stakeholders

External stakeholders may include, but are not limited to, the following:

Clients
Suppliers

Task 4.1 Meet with Stakeholders

One Communication Requirements: Meetings Meeting Minutes

Video Recording (if direct observation not possible)

Task 4.2 Request for a Follow-up

One Evidence of Email Correspondence with Supervisor

Task 4.3 Create an Action Plan

One partially completed Action Plan Task 4.4 Implement the Action Plan One completed Action Plan

At least two Video Recording (if direct observation not possible)

Assessment Legend

S = Satisfactory NS = Not Satisfactory NA= Non-Attendance C = Competent NC = Not Competent

Unit(s) of competency

BSBTWK502 Manage team effectiveness

Assessor Disclaimer: In signing this I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Log activities completed

Yes

/No

Date

Assessor Name

Assessor Signature

Short Answer Questions (Q1-15)

1st Attempt

2nd attempt

3rd attempt

Date

Part 1 Task 1.1 Create Team Performance Plan

1st Attempt

2nd attempt

3rd attempt

Date

Part 1 Task 1.2: Develop KPIs for the Team and Team Members

1st Attempt

2nd attempt

3rd attempt

Date

Part 1 Task 1.3: Consult Each Team Member

1st Attempt

2nd attempt

3rd attempt

Date

Part 1 Task 1.4: Prepare a Learning Plan

1st Attempt

2nd attempt

3rd attempt

Date

Part 1 Task 1.5: Conduct Formal Learning Opportunities

1st Attempt

2nd attempt

3rd attempt

Date

Part 2 Task 2.1: Develop Strategies for Facilitating Member Input

1st Attempt

2nd attempt

3rd attempt

Date

Part 2 Task 2.2: Develop Policies and Procedures for Accountability

1st Attempt

2nd attempt

3rd attempt

Date

Part 2 Task 2.3: Develop Processes for Performance Issues, Concerns and Performance

Problems

1st Attempt

2nd attempt

3rd attempt

Date

Part 3 Task 3.1: Plan for Team Activities

1st Attempt

2nd attempt

3rd attempt

Date

Part 3 Task 3.2: Conduct Team Activities

1st Attempt

2nd attempt

3rd attempt

Date

Part 3 Task 3.3.: Provide Feedback

1st Attempt

2nd attempt

3rd attempt

Date

Part 4 Task 4.1: Meet with Stakeholders

1st Attempt

2nd attempt

3rd attempt

Date

Part 4 Task 4.2: Request for a Follow-up

1st Attempt

2nd attempt

3rd attempt

Date

Part 4 Task 4.3: Create an Action Plan

1st Attempt

2nd attempt

3rd attempt

Date

Part 4 Task 4.4: Implement the Action Plan

1st Attempt

2nd attempt

3rd attempt

Date

The overall performance of the candidate in elements of the following units was:

C or NC

Final judgement Date

Assessor Name

Assessor Signature

BSBTWK502 Manage team effectiveness

Student Signature: Date:

Formative Assessment Log

You are to complete the activities that are set out in the Student resource prior to attempting the assessment tasks.

Formative Assessment Activities
	Completed	Incomplete
Activity 1	¨	¨
Chapter 1 – ‘True’ or ‘False’ Quiz	¨	¨
Activity 2	¨	¨
Chapter 2 – ‘True’ or ‘False’ Quiz	¨	¨
Activity 3	¨	¨
Chapter 3 – ‘True’ or ‘False’ Quiz	¨	¨
Activity 4	¨	¨
Chapter 4 – ‘True’ or ‘False’ Quiz	¨	¨

I confirm that the activities in the learning resource have been completed as part of this unit are my own work, and comply with all relevant copyright and plagiarism rules.

I understand that if there is any doubt of the authenticity of any piece of my work, I can be orally examined, and the signatory of evidence records may be contacted.

Student’s name

Student’s signature

Date

Assessor’s name

Assessor’s signature

Date

Student Assessment Resource | BSBTWK502

Assessment plans

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to demonstrate competency for the unit/s in this topic.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements	Due date
1. Short Answer Questions
2. Practical Assessments
a. Part 1	Task 1.1
	Task 1.2
	Task 1.3
	Task 1.4
	Task 1.5
b. Part 2	Task 2.1
	Task 2.2
	Task 2.3
c. Part 3	Task 3.1
	Task 3.2
	Task 3.3
d. Part 4	Task 4.1
	Task 4.2
	Task 4.3
	Task 4.4

AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.

Have you read and understood what is required of you in terms of assessment? ¨ Yes ¨ No Do you understand the requirements of this assessment? ¨ Yes ¨ No

Do you agree to the way in which you are being assessed? ¨ Yes ¨ No

Do you have any special needs or considerations to be made for this assessment? If yes, what are they?

Yes ¨ No

Do you understand your rights to appeal the decisions made in an assessment? ¨ Yes ¨ No

Student name:

Student signature: Date:

Assessor name:

Assessor signature: Date:

Practical Assessment 1 Part 1
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Part 1 Overview	Part 1 Establish Team Performance Plan This part of the project requires you to develop a team performance plan and communicate the team performance plan to relevant stakeholders. Specifically, you are required to: § Identify team purpose, roles, responsibilities in work teams according to organisation and task objectives § Develop performance plans with expected outcomes, key performance indicators (KPIs) and goals for work team § Support team members in meeting expected performance outcomes § Establish open communication processes with relevant stakeholders
Tools & Equipment Required	Resources Required: To complete this assessment, you will need access to the following: § A workplace that will allow you access to: o Workplace documentation o Documents related to the team’s task Documents related to a task can include, but are not limited to: § Project Plans § Policies and Procedures o Organisational business objectives o Workplace documents containing organisational protocols to follow when conducting consultations § Resources required for delivering formal learning opportunities Resources required will depend on the specific formal learning opportunity identified § People, including:

o At least one supervisor

o At least two team members

Team members refers to individuals that you must work with to complete a common task. They can include individuals from your work team or individuals you are currently collaborating with to complete a project

§ An opportunity for your team to undertake a task during the period of this assessment

Practical Assessment 1 – Task 1.1
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 1.1 Create a Team Performance Plan	Task 1.1 Create a Team Performance Plan 1. Seek an opportunity within your organisation for your team to undertake a task for this assessment. Ensure that the task your team will undertake can be completed within the period of your assessment. Team members refers to individuals that you must work with to complete a common task. They can include individuals from your work team or individuals you are currently collaborating with to complete a project. 2. Access the following documents from your organisation: a. Workplace documents that include information on your organisation’s business objectives b. Workplace documents related to your team’s task that includes information about the task objectives Documents related to a task can include, but are not limited to: § Project Plans § Policies and procedures 3. Identify the following from the documents accessed: a. At least two task objectives Task objectives refer to what the team must aim to achieve to be able to say that they completed the task. Refer to the workplace documents related to your team’s task. b. At least two organisational objectives relevant to the task 4. Access the Team Performance Plan provided within this document. Record the following in the Team Performance Plan: a. At least one task the team will undertake

b. At least two task objectives

c. At least two organisational objectives relevant to the task

5. Arrange a meeting with your team members. Ensure that your team has at least two team members.

6. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form.

7. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the team meeting. Discuss all requirements of the task with your assessor and prepare these before the team meeting.

Your assessor will complete the Observation Form.

If direct observation is not possible, record the meeting in a video. Ensure to obtain permissions first from persons involved before doing so.

8. Conduct the team meeting. You must:

a. Discuss the following that you have identified:

§ At least one team task

§ At least two task objectives

§ At least two organisational objectives relevant to the task

b. Identify the team’s purpose for conducting the task

Purpose refers to why the team must conduct the task identified. Purpose identified must correspond with the task’s objectives.

c. Identify at least one SMART team goal.

Goal refers to a general objective that the team aims to achieve by the end of the task (e.g., increase company profits).

SMART is the criteria that ensures that goals are Specific, Measurable, Attainable, Relevant, and Time-bound.

d. Identify at least one expected outcome related to the task for the whole team. Expected outcomes are the specific, quantifiable outcomes that the team hopes to achieve by the end of the task (e.g., ‘increase company profit by 50% by the last quarter’)

e. Discuss the following requirements for each team member, including yourself:

	§ Individual roles within the organisation Identify at least one role of each team member. Role refers to the short description of what each team member does within the organisation (e.g., fitness trainer) § At least one responsibility for each team member Responsibility refers to the individual tasks assigned to each member related to the team’s task. § At least one SMART goal § At least one expected outcome f. Encourage your team to understand everyone’s part g. Foster your team’s understanding of everyone’s part h. Demonstrate effective communication skills Record the results of your discussion in the Team Performance Plan template. Do not write anything on the Key Performance Indicators (KPIs) section. This will be completed in the following task. 9. Submit the following to your assessor: § Partially completed Team Performance Plan § Video recording (ONLY if assessor is not available for direct observation)
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Performance Plan

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:	12-08-2022

Team Requirements
Task	Better communication among staff
Task Objectives	a. better understanding between staff b. refined communication skills in every staff
Organisational Objectives	a. better service to clients b. welcoming atmosphere to clients
Purpose	To enhance the overall communication skill of the staff so that they can build strong relations among another member of team member and also with the clients and customers that came to the place.
Goal	To enhance communication skill
Expected Outcome	More customer approach better understanding among staff members

Individual Requirements
	Role	Responsibility	Goal	Expected Outcome
Team Member 1	Supervisor	To look upon the activities of others and help the staff to maintain the overall work of each and everyone in the firm.	To establish healthy relationships with the other staff and observe their daily work and check if any kind of help needs	Better work performance of staff
Team Member 2	Staff	To do their job perfectly without any flow and to maintain the healthy relationship with other staff members	Their duty is to maintain healthy relations with the other staff members in the firm and maintain the firm policies	Better coordination between staff members
Team Member 3	trainer	Their task is to maintain a healthy relationship with the client and have to use communication skills that will be liked by the clients and customers who visit the place and they feel comfortable talking about their queries with them.	Their job is of more importance as they have to build good relationships with the client in which they have to use very good communication skills in which client feels welcome and can approach them for any queries.	Better understanding between clients and staff (Harris, & Sherblom, 2018).

PRACTICAL ASSESSMENT TASK 1.1: CREATE A TEAM PERFORMANCE PLAN
LEARNER NAME:
NAME OF WORKPLACE/ ORGANISATION:
Task Title REFER TO TASK TITLE.
DATE OF OBSERVATION:
Did the learner demonstrate the following during the meeting with team members?	Yes	No	Comments
1. Uses the following techniques to confirm understanding and to engage the audience:
a. Use listening techniques
§ Nod occasionally to show their understanding
§ Provide small verbal affirmations such as ‘yes’ and ‘uh-huh’ to encourage the speaker to continue
b. Use questioning techniques
§ Ask probing questions connected to what the speaker said to encourage them to elaborate
§ Paraphrase what the speaker previously said to confirm their understanding
§ Ask questions to each team member to engage them into the conversation
2. Shared understanding of purpose, roles and responsibilities is:
a. Encouraged
§ Ask each team member to explain their own role and responsibility to ensure that they understood it correctly
§ Ask if team members find anything unclear about their roles and responsibilities
§ Discuss how the role and responsibilities of each member affects or influences the other member’s roles and responsibilities

a. Encouraged
§ Ask each team member to explain their own role and responsibility to ensure that they understood it correctly
§ Ask if team members find anything unclear about their roles and responsibilities
§ Discuss how the role and responsibilities of each member affects or influences the other member’s roles and responsibilities
b. Fostered
§ Summarise everyone’s purpose, roles and responsibilities
§ Explain the advantage of understanding everyone’s roles and responsibilities
3. Communicate effectively
During the meeting, did the learner: § Use simple and direct words to explain discussion points
§ Allow space for others to speak their thoughts
§ Speak in a polite and professional manner
§ Speak clearly and in an appropriate volume
4. Adapt personal communication style to:
a. Build positive working relationships
Did the learner: § Greet the participants (e.g., ‘Good morning’ or ‘how are you?’)
§ Provide words of encouragement (e.g., ’I know it might be a bit confusing but I’m sure you can get the hang of it!’)
b. Show respect for the opinions, values and particular needs of others
Did the learner: § Allow others time to speak and share their thoughts
§ Incorporate all participants’ thoughts and opinions equally in the discussion

§ Provide additional explanation without any negativity when a participant requires it (e.g., does not become curt with their words, voice does not sound irritated)
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete			Sq NSq ICq
Trainer/assessor name:			Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:			Student Signature
Date:

Practical Assessment 1 – Task 1.2
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 1.2 Develop KPIs for the Team and Team Members	Task 1.2 Develop KPIs for the Team and Team Members 1. Review the partially completed Team Performance Plan from Task 1.1. 2. Develop Key Performance Indicators (KPIs) for the following. Ensure that your KPIs are based on the completed sections of the Team Performance Plan from Task 1.1. § At least two team KPIs based on the Team Requirements section § At least two individuals KPIs based on the Individual Requirements section For both Team and Individual KPIs, you must do the following: a. Identify at least two areas of performance for each KPI Areas of performance refer to the specific aspects of the team or individual task that each team member must perform that will be measured by each KPI. b. For each area of performance, briefly describe the range of performance that might be observed for each performance level below: Range of performance refers to the kinds of performance you would classify under each performance level. § Low Performance Performance that would fall under this category are those that show unsatisfactory performance and will need to be improved (e.g., client feedback score of < 2 for each batch of fitness classes) § Ideal Performance Ideal performance represents the level of performance that must be demonstrated by all team members during the completion of the team or individual task (e.g., client feedback score of 3 for each batch of fitness classes) § High Performance Performance categorised here are those that exceed expectations and baselines set by Ideal Performance (e.g., client feedback score of > 4 for each batch of fitness classes). Each performance description must be SMART (Specific, Measurable, Attainable, Relevant and Time-bound)

Record the developed KPIs in the Key Performance Indicators (KPIs) section of the Team Performance Plan.

3. Communicate the completed Team Performance Plan to your supervisor. During your communication with your supervisor, you must:

§ Discuss areas that may require amendment in the plan.

§ Apply any amendments your supervisor noted

§ Resubmit the Team Performance Plan for your supervisor’s approval

Methods of communication can vary and can include, but are not limited to the following:

§ Conducting a meeting

§ Sending an email

You will need to submit evidence of having communicated the plan to your supervisor at the end of this task. Evidence submitted must show proof of supervisor’s review and approval of the Team Performance Plan.

This will include, but is not limited to:

§ Meeting Minutes with handwritten signature of attending supervisor

§ Email correspondence with responses and written approval from supervisor

4. Communicate the approved Team Performance Plan to your team members via email. You must inform each team member that:

a. They must review the requirements in the plan you have sent them

b. You will be discussing the plan with each of them individually on a later date

You will be conducting individual consultations with each of your team members in Task 1.3 to discuss the plan.

c. Each team member must reply to acknowledge that they have read and understood the email received

You will need to submit evidence of having communicated the Team Performance Plan to your team members at the end of this task. Evidence must include each team member’s acknowledgement of your email.

This can include, but is not limited to:

§ PDF copy of each email correspondence Printed copy of each email correspondence

5. Submit the following documents to your assessor:

a. Completed Team Performance Plan

b. At least one evidence of communicating the plan to your supervisor

This will include, but is not limited to:

o Meeting Minutes with handwritten signature of attending supervisor

	o Email correspondence with responses and written approval from supervisor c. At least two evidence of emailing the Team Performance Plan to each team member. This can include, but is not limited to: o PDF copy of each email correspondence o Printed copy of each email correspondence
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Key Performance Indicators (KPIs)
Team KPIs
	Area of Performance	Low performance	Ideal Performance	High Performance
1	Communication with the client and increasing customer count and subscription	Negative feedback from the clients	Positive feedback from the client	More subscription of clients and low client retention rate
2	Communication between the staff member	More frequent fights or arguments between staff members	Solving problems while placing away their personal grudge	Fewer arguments between staff members and more understanding between them.

Individual KPIs
	Area of Performance	Low performance	Ideal Performance	High Performance
1	Their daily work result	Not doing their job in time and avoiding any important work	Doing their work but avoiding anything else	Doing their duties with proper approach and mindset
2	Their approach to the work	Not understanding the work and doing it in the wrong way	Doing work that is allotted but taking too much time for the work which should be completed in less time.	Doing their job in time and delivering the desired result (McLarnon, et al., 2019).

E-Mail to all team members

To: teammember@bouncefitness.au.in

Cc: to every team members

BCC:

Subject: team performance plan

Dear team members,

This is about sharing the team performance plan with the staff members which also includes the key performing indicators and a better view for each and every to look and make changes accordingly and build a better understanding among staff members for the better growth of the organization. Please look at the attachment and provide the view of it and your personal point if you feel like please share that also.

Kindly Regards

ABC

Operational manager

Bounce Fitness

PRACTICAL ASSESSMENT TASK 1.2: DEVELOP KPIS FOR THE TEAM AND TEAM MEMBERS
Did the learner demonstrate the following during developing KPI’s	Yes	No	Comments
1. Each KPI contains three performance indicators
a. Low Performance
b. Ideal Performance
c. High Performance
2. Provide Supplementary Evidence for;
a. Communicating Plan to Supervisor
b. Approval from Supervisor
c. Email Plan to Team Members
d. Acknowledgement from Team Members
3. Submitted Completed Team Performance Plan
a. At least one evidence of communicating the plan to your supervisor
b. At least two evidence of emailing the Team Performance Plan to each team member.
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 – Task 1.3
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 1.3 Consult Each Team Member	Task 1.3 Consult Each Team Member 1. To complete this task, you must hold one informal consultation with each of your team members. 2. Access the following documents: § Communication Requirements: Consultations template provided within this workbook. § Workplace documents that contain organisational protocols to be followed during consultations This can include, but are not limited to, the following: o Policies and procedures o Staff handbook 3. Complete the Communication Requirements: Consultations template by identifying at least two organisation protocols that you must follow during each consultation. Protocols refer to the official rules that must be strictly observed during the facilitation of each corresponding activity. Protocols identified must be implemented during all the consultations you will conduct. 4. Have your supervisor sign the Supervisor Declaration Form at the end of the completed Communication Requirements: Consultations. This is to ensure that the protocols you identified are in line with the organisation’s requirements. 5. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with one copy of the Observation Form. 6. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you during the meeting. Provide your assessor with a copy of the completed Communication Requirements: Consultations before conducting the task Your assessor must complete one Observation Form for each consultation observed If direct observation is not possible, record each consultation in a video. Ensure to obtain permissions first from persons involved before doing so

7. Access your organisation’s Meeting Minutes template to record consultations with each member.

If your organisation does not have a Meeting Minutes template, you can use the template provided within this tool. Complete one Meeting Minutes per informal consultation conducted.

8. Arrange a time to meet with each of your team members to conduct the informal consultations.

9. Conduct the informal consultations. During each consultation, you must do the following:

§ Discuss the following sections of the Team Performance Plan:

o Individual Requirements

o Individual KPIs

o Team’s KPIs

§ Each team member must Identify at least one expected difficulty with any of the sections discussed based on the approved Team Performance Plan

Discussion points can include, but are not limited to the following:

o Aspects of their task they are not sure of

o Skills they feel they need to improve on to meet expected outcomes and goals

§ Provide the team member with at least one advice on how they can address the expected difficulties

Advice provided can include, but are not limited to the following:

o Practices the team member can adopt when they perform their task

o Resources the team member can access to gather more information

§ Demonstrate effective communication skills

Record the responses in the Meeting Minutes template. Have each team member sign beside their name after the meeting. All signatures must be handwritten.

10. Submit the following to your assessor:

§ Completed Communication Requirements: Consultations

§ At least two completed Meeting Minutes

§ Video Recording (ONLY if direct observation is not possible)

Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Meeting roleplay

Operational manager: good morning team members.

Team members: very good morning to you too

Operational manager: the purpose of today’s meeting is on how to build or enhance team effectiveness. And talking about the team action plan and difficulties which are we facing in it.

Team members: yes, as we also have observed that it became a serious issue that lack of compatibility between staff leads to an unwanted clash

Operational manager: yes, and to avoid that and to give a better experience to clients and staff it became important for everyone to corporate and do their best and overcome this situation. To do so we all have to act according to the made action plan.

Team members: yes but there are staff members who are still fighting with the client as there are no arrangements for that.

Operational manager: for such a scene staff must contact the nearby senior member rather than doing an argument with the clients

Team members: that seems much better

Operational manager: all right that’s all thank you all for attending the meeting and for your valuable reviews on the topic.

Team members: you’re welcome.

Date: 14-08-2022	Time:16:00		Location: meeting hall
Purpose of the meeting	To discuss the team performance plan and address the issues on it with all other team members.
Facilitator	Operational ,manager
Notetaker	Staff member
Attendees Please sign beside your name after the meeting.	All the team members trainers and other staff members.
Agenda Item 1 Team Performance Plan
Discussion		Communication skills with staff and client
It has been observed that the low level of communication skills in the staff members leads to unwanted clashes between staff and also with the clients and that is putting a negative impact on the client and makes the business low which is not a good indication for a business and the team performance plan is about to solve such issues which have arrived and to make sure that there is a team which has a better understanding in between.
Agenda Item 2 Advice on Addressing Difficulties
Discussion		Clashes with clients and staff
The biggest difficulty that has been observed till now is not wanting to compromise and which results in bad customer feedback for such scenes when occur staff must consult with the available senior rather than arguing with the client as it is bad for both client and for the brand value of firm (Gervits, et al., 2016).

Meeting Minutes Template

PRACTICAL ASSESSMENT TASK 1.3: CONSULT EACH TEAM MEMBER
Did the learner demonstrate the following during the consultation with each team member?	Yes	No	Comments
1. Provide feedback to others in forms that can be understood and used to improve performance
2. Communicate all information effectively Did the learner: a. Use simple and direct words to explain discussion points
b. Follow the logical sequence and does not jump from topic to topic
c. Speak in a polite and professional manner
d. Speak clearly and in an appropriate volume
3. Use appropriate conventions when speaking to others Did the learner: a. Answer all question and clarification a team member may have
b. Allow time for the team member to gather their thoughts when providing a response
4. Use interpersonal skills to gain the trust and confidence of others Did the learner: a. Provide small verbal affirmations such as ‘yes’ and ‘uh-huh’ to encourage the speaker to continue
b. Use appropriate non-verbal language to demonstrate that they are paying attention to the speaker (e.g., eye contact, the body is facing the speaker, etc.)
Did the learner demonstrate the following during the consultation with each team member?	Yes	No	Comments
1. Adhere to the organisational protocols relevant to conducting consultations identified in the Communication Requirements: Consultations

Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete			Sq NSq ICq
Trainer/assessor name:			Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:			Student Signature
Date:

Practical Assessment 1 – Task 1.4
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 1.4 Prepare a Learning Plan	Task 1.4 Prepare a Learning Plan 1. Review each completed Meeting Minutes from Task 1.3. Identify the areas each member is expecting to have difficulties with. Area of difficulty refers to areas or aspects of each team member’s task that each team member is having difficulty performing. 2. Access the Learning Plan template provided within this workbook. To complete the Learning Plan, you must: a. Record at least one expected area of difficulty for each team member based on their responses in Task 1.3. b. Identify at least one formal learning opportunity you will facilitate to address each area of difficulty. Formal learning opportunities occur in structured and organised environments, such as classrooms. The learning content is also already pre-determined. Formal learning opportunities include, but are not limited to, the following: § Workshops § Training sessions § Classroom discussions c. For each formal learning opportunity, identify the following: § Planned Implementation Date § Your expected outcomes for the participants of the formal learning opportunity Do not write anything in the following sections. These will be completed in the following task: § Actual Date Implemented § Actual Outcome § Assessor’s Signature 3. Submit your partially completed Learning Plan to your assessor. You will need your own copy of the Learning Plan* to complete Task 1.5.*

Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Learning Plan Template

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:		14-08-2022
Area of Difficulty	Kind of Formal Learning Opportunity		Planned Implementation Date	Expected Outcome	Actual Date Implemented	Actual Outcome	Assessor’s Signature
1.	Team task to the employees			A team must learn how to work together		The team has done well and managed to work in harmony with each other
2.	Virtual scenario practice to handle the real client in such scenarios			Staff must know how to handle the client’s issues		Performance of staff has been improved but in a real scenario, it is still tricky for them to perform best in it (Kim, et al., 2019)

Add more sections as needed.

PRACTICAL ASSESSMENT TASK 1.4: PREPARE A LEARNING PLAN
Did the learner demonstrate the following during the preparation of learning plan	Yes	No	Comments
1. Identified areas of difficulty for each member
2. While completing the Learning Plan Did the learner: a. Record at least one expected area of difficulty for each team member
b. Identify at least one formal learning opportunity you will facilitate to address each area of difficulty
c. For each formal learning opportunity, identify the following; § Planned Implementation Date § Expected Outcomes for participants
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 – Task 1.5
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 1.5 Conduct Formal Learning Opportunities	Task 1.5 Conduct Formal Learning Opportunities 1. Review the partially completed Learning Plan from Task 1.4. 2. Locate the Session Plan template provided within this workbook. Complete one Session Plan for each formal learning opportunity you will facilitate. Each Session Plan must include the following: a. Date Identify when you completed the Session Plan. b. Session title Identify the title of your session. Session Title must correspond to what you intend to address in each session. c. Session Length Identify how long you intend for the whole formal learning session to be. d. Participants Identify the participants of each formal learning opportunity you will facilitate. e. Area of Difficulty Identify at least one area of difficulty you intend to facilitate for each formal learning opportunity based on your responses in the Learning Plan* in Task 1.4.* f. Learning Objective Identify at least one learning objective for each formal learning opportunity. Learning Objectives are your purpose for facilitating the formal learning session. g. Complete the following sections by doing the following for each section: § Grab Attention Identify at least one activity you intended to conduct to begin the session. These can be activities that allow all participants to get to know each other as well as yourself § Learning Outcome

Identify at least one task or activity that the participants should be able to do at the end of each formal learning opportunity. Learning outcome should be based on the identified Learning Objective.

§ Check Prior Knowledge

Identify at least one activity to determine how much the participants already know about the topic of the session

h. Body

§ Explain

Outline the planned content for the session. This should include all the topics you intend to discuss during the session.

§ Assessment

Identify at least one activity you intend to conduct during the session to check on the participant’s learning.

This can include:

§ A short paper and pencil test

§ An identification game

i. Conclusion

§ Summarise

Outline three to five key points you included in your discussion during the Content Outline section.

Identify the timeframes you intend to allocate for each section.

The total time for all the time frames for each section must be the same as the amount of time you identified for the Session Length.

2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form.

3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time for your assessor to observe you in conducting each formal learning opportunity. Discuss all requirements of the task with your assessor and prepare these before each formal learning opportunity.

Your assessor must complete one Observation Form for each formal learning opportunity you facilitate.

If direct observation is not possible, record each formal learning opportunity in a video. Ensure to obtain permission first from persons involved before doing so.

4. Prepare for each formal learning opportunity you intend to conduct. This includes acquiring any additional material you intend to use (e.g. charts or diagrams) or creating resources (e.g., PowerPoint presentation) that will be used during each formal learning opportunity to be conducted

5. Facilitate the formal learning opportunities. During each formal learning opportunity, you must:

	a. Locate the Attendance Sheet provided within this workbook. You must have one copy for each formal learning session. Have your attendees complete the Attendance Sheet to confirm their attendance. They must include their handwritten signatures. b. Review the Session Plan you completed for each formal learning opportunity. Facilitate each formal learning opportunity following the Session Plan you prepared. c. Ensure to encourage team members participating in each formal learning opportunity d. Use language appropriate to your audience 6. After conducting each formal learning opportunity, complete the following sections for the area of difficulty addressed in the Learning Plan: a. Actual Date Implemented b. Actual Outcome Have your assessor sign the Signature column in the Learning Plan for each formal learning opportunity conducted. This is to confirm that you conducted each formal learning opportunity based on your responses in the Learning Plan. All signatures must be handwritten. 7. Submit the following to your assessor: § At least two completed Session Plan § At least two completed Attendance Sheets § One completed Learning Plan § Video recording of each formal learning opportunity (ONLY if assessor is not available for direct observation)
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Session Plan Template

Name:	Operational manager	Date:	15-08-2022
Session Title:	Team task for the employees	Session Length:	35 min
Participants	Staff members
Area of Difficulty	Lack of collaboration
Learning Objective	To increase communication skills between staff
Introduction				Time
Grab Attention Identify how you will introduce the session to the participants	Team task in which different members must have to perform with each other to complete the given task and no individual can pass without the help of another or without helping other			15 min
Learning Outcome Identify what each participant should be able to do by the end of the session	Increased understanding and communication skills at the end of the result will show how much they have learned from it.			2.5 min
Check Prior Knowledge Identify what the participants already know	What do they know about communication skill and how much do they have to learn based on their knowledge?			2.5 min
Body				Time
Explain Outline here the planned content of the session	Teamwork includes such as delivering the work assigned by the senior for the client could include the making of plans and gathering data			5 min

Assessment

Outline all assessments to be conducted to check what the participants have learned during the session

Their way and approach to the problem whether the sharing that they are doing is based on their ability or they are doing it in the wrong way are they completing it with helping each other or not.

5 min

Conclusion

Time

Summarise

Outline the summary of the session content

The session is to enhance the working ability of staff members while they are working together so that their lack of communication doesn’t affect the growth of the firm (Alsharo, et al., 2017).

5 min

Session Plan Template

Name:	Operational manager	Date:	15-08-2022
Session Title:	Virtual scenario practice to handle the real client in such scenarios	Session Length:	35 min
Participants	Staff members
Area of Difficulty	Lack of collaboration with client
Learning Objective	To increase communication skills between client
Introduction				Time
Grab Attention Identify how you will introduce the session to the participants	Team task in which different members must have to perform the role of client and one has to play the role of the staff			15 min
Learning Outcome Identify what each participant should be able to do by the end of the session	To tackle the client and not creating scene at the place			2.5 min
Check Prior Knowledge Identify what the participants already know	What they already know about handling the bad behavior from the client			2.5 min
Body				Time
Explain Outline here the planned content of the session	To provide customers a better experience and to present a good image of the firm against them			5 min

Assessment

Outline all assessments to be conducted to check what the participants have learned during the session

By doing such virtual scenario staff some what get already prepared for the surrounding that they may can face in the future and can do better in that time.

5 min

Conclusion

Time

Summarise

Outline the summary of the session content

This session is to enhance the collaboration of staff withinthemselves and to provide a better experience to the client.

5 min

Learning Plan Template

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:		14-08-2022
Area of Difficulty	Kind of Formal Learning Opportunity		Planned Implementation Date	Expected Outcome	Actual Date Implemented	Actual Outcome	Assessor’s Signature
1.	Team task to the employees		14-08-2022	A team must learn how to work together	14-08-2022	The team has done well and managed to work in harmony with each other
2.	Virtual scenario practice to handle the real client in such scenarios		14-08-2022	Staff must know how to handle the client’s issues	14-08-2022	Performance of staff has been improved but in a real scenario, it is still tricky for them to perform best in it

PRACTICAL ASSESSMENT TASK 1.5: CONDUCT FORMAL LEARNING OPPORTUNITIES
Did the learner demonstrate the following during each formal learning opportunity facilitated?	Yes	No	Comments
1. Adapt personal communication style to:
a. Build positive working relationships
Did the learner: § Greet the participants (e.g., ‘Good morning’ or ‘how are you?’)
§ Provide words of encouragement (e.g., ’I know it might be a bit confusing, but I’m sure you can get the hang of it!’)
b. Show respect for the opinions, values and particular needs of others
Did the learner: § Incorporate all participants’ thoughts and opinions equally in the discussion
§ Accept each participant’s response equally (e.g., does not clash with a participant due to differing standpoints)
§ Provide additional explanation without any negativity when a participant requires it (e.g., does not become curt with their words, voice does not sound irritated)
2. Use the following techniques to confirm understanding and to engage the audience:
a. Listening techniques
Did the learner: § Repeat a question or statement heard to encourage others to elaborate their thoughts further
§ Paraphrase statements to try to get the gist of other’s ideas
b. Questioning techniques
Did the learner:

§ Ask the person they are talking to open-ended questions
§ Ask the speaker to elaborate on their response (e.g., ‘what do you mean by that?’)
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete			Sq NSq ICq
Trainer/assessor name:			Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:			Student Signature
Date:

Practical Assessment 1 Part 2
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Part 2 Overview	Part 2 Develop and Facilitate Team Cohesion This part of the project requires you to develop documents that will help support team accountability. Specifically, you are required to: § Develop strategies for facilitating team member input into planning, decision making and operational aspects of team tasks § Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks § Develop processes for identifying and addressing issues, concerns and problems identified by team members §
Tools & Equipment Required	Resources Required: To complete this assessment, you will need access to the following: § A workplace that will allow you access to: o Organisational policies and procedures for employee accountability o At least one supervisor

Practical Assessment 1 – Task 2.1
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 2.1 Develop Strategies for Facilitating Member Input	Task 2.1 Develop Strategies for Facilitating Member Input 1. Access the Strategy Plans template provided within this workbook. 2. Develop at least two strategies that will encourage team members to provide their input for each situation listed below: a. Planning team tasks Planning team tasks refers to dividing a team’s project or task into multiple tasks for each team member to handle (e.g., plotting out monthly projection of tasks per team member) b. Making team decisions Strategies for team decisions must focus on ways for the team to arrive at an agreement when making decisions affecting the entire team. c. Establishing the operational aspects of the team’s task Operational aspects refer to establishing the details of each task, such as who will be assigned to each task, deadlines for each task, etc. § At least one strategy that can be used to determine who in the team will address an urgent concern § At least one strategy that can be used to reallocate tasks if a team member cannot complete their assigned task due to unexpected situations Strategies developed must be general strategies and applicable to any task the team may be accomplishing. Record the strategies developed in the Strategy Plans* template.* 3. Submit the completed Strategy Plans template to your assessor.
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks.

	x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Strategy plan

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date	14-08-2022
Planning Team Tasks
1. team task must include the work which must be performed in the team and all participants must have some role to play in it so that their team effectiveness gets better
2. their weekly report making on how they have performed on that particular week
Team Decision Making
1. Providing the task to the team which involves individual decision making
2. Provideing the scenario in which their decision can impact the entire team and based on that evaluation will be done (Gross, 2018).
Operational Aspects of Team Task
Strategy for addressing urgent concerns: 1. For the time when there is urgent work has been occurred than always having reserved staff member with low work on that to take care such work.
Strategy for reallocating tasks: 2. As per the importance of the task work must be switched so that the task with low priority can be managed and the high priority work must be done in time which has a bigger impact on the result.

PRACTICAL ASSESSMENT TASK 2.1: DEVELOP STRATEGIES FOR FACILITATING MEMBER INPUT
Did the learner demonstrate the following when developing strategies for facilitating member input	Yes		No	Comments
1. Access the Strategy Plans template provided within this workbook.
2. Develop at least two strategies that will encourage team members to provide their input for each situation listed below:
a. Planning team tasks
b. Making team decisions
c. Establishing the operational aspects of the team’s task
3. Record the strategies developed in the Strategy Plans template.
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 – Task 2.2
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 2.2 Develop Policies and Procedures for Accountability	Task 2.2 Develop Policies and Procedures for Accountability 1. Access your organisation’s existing policy and procedures for employee accountability. Review the procedures listed in the document to identify how employees are made accountable for their action at work. 2. Access your organisation’s template for developing policies and procedures. If your organisation does not have such template, you can use the Policy and Procedures template provided within this workbook. 3. Develop two sets of policies and procedures, one for each of the following situations: § To promote each member’s accountability for their own work Procedures for own work accountability should include activities or tasks wherein members can demonstrate their responsibility for their own work (e.g., setting daily reports of their progress) § To promote each member’s accountability for the team’s tasks Procedures for promoting team task accountability should include activities or tasks wherein team members can report to the team their progress for their share of the team task (e.g., shared calendar of tasks and expected deadlines) Complete two Policy and Procedures templates. You can either modify an existing organisational policy and procedure or develop new policies and procedures: a. If you modify an existing policy and procedure: § Identify and access an existing policy and procedure in your organisation that lists the requirements for employee accountability § Analyse how the procedures in the document allow the employee to practice accountability § Based on the existing policy and procedures, modify this to suit the situations listed above b. If you develop new policies and procedures: § Develop one set of policies and procedures for each situation listed above.

	§ Identify at least two procedures for each situation. Each set must guide how team members can demonstrate accountability for each situation listed. Complete one Policy and Procedure template, one for each situation listed above. When completing the template, ensure to identify the following for each situation: a. Policy name Policy name should be able to describe what the document is about succinctly. b. Policy statement Briefly explain the following: § What each policy and procedure document aims to address § Which situation is being addressed by each policy and procedure document c. Procedures Identify at least two procedures to be followed for each situation. Procedures must clearly identify what an employee must do to demonstrate accountability for each of the situations listed above. 4. Have your supervisor sign the Supervisor/Assessor Declaration at the end of each Policy and Procedures template. This is to ensure that your policies and procedures are in line with the organisation’s requirements. Supervisor’s signature must be handwritten. 5. Submit two completed Policy and Procedures template to your assessor: § One Policy and Procedures template for promoting each member’s accountability for their own work § One Policy and Procedures template for promoting each member’s accountability for the team’s tasks
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Policy and Procedures Template

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date	15-08-2022
Policy and Procedure Document If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document.	Setting daily work log in
Policy Statement
The work that has been done by the employee it will show that and if someone wants to do overtime then the incentives for that also will be provided
Procedures
1. maintaining daily Xcel reports for the 2. Provide daily reports to the senior or the person in charge.

Policy and Procedures Template

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date	15-08-2022
Policy and Procedure Document If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document.	Setting policies for overtime and incentives
Policy Statement
Providing incentives to those who want work over time at their will
Procedures
1. maintaining daily Xcel reports for the 2. Provide daily reports to the senior or the person in charge.

PRACTICAL ASSESSMENT TASK 2.2: DEVELOP POLICIES AND PROCEDURES FOR ACCOUNTABILITY
Did the learner demonstrate the following when developing Policies and Procedures for Accountability	Yes	No	Comments
1. Develop two sets of policies and procedures, one for each of the following situations;
· To promote each member’s accountability for their own work
· To promote each member’s accountability for the team’s tasks
2. Complete two Policy and Procedures templates
3. Submit two completed Policy and Procedures template
· One Policy and Procedures template for promoting each member’s accountability for their own work
· One Policy and Procedures template for promoting each member’s accountability for the team’s tasks
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 – Task 2.3
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems	Task 2.3 Develop Processes for Performance Issues, Concerns and Performance Problems 1. Access the Processes Document provided within this workbook. 2. Develop the following processes listed for each matter: Processes for identifying the individual matters below should focus on how an employee or their supervisor can be made aware of each matter listed below. Processes for addressing should indicate the preparations that the concerned employee participates in to identify the proper solution. a. Performance Issues Performance issues are behaviours or habits a person performs that are contrary to the basic requirements of a job (e.g., excessive tardiness or absences when a job requires punctuality). § At least one process for identifying performance issues § At least one process for addressing performance issues b. Concerns Concerns are personal, minor inconveniences that affect an individual’s performance (e.g., unintelligible feedback received from supervisor). § At least one process for identifying concerns § At least one process for addressing concerns c. Performance Problems Performance problems are discrepancies that are detected between an employee’s expected performance or outcome and their actual performance or outcome after the employee performs a task or activity. § At least one process for identifying problems § At least one process for addressing problems Processes developed here will be implemented in later tasks. 3. Submit the completed Processes Document to your assessor

Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Processes Document Template

Learner Name:
Workplace/Organisation:	Bounce Fitness
Date	13/08/2022

Performance Issues

Process for Identifying

The performance issue is identified by analyzing the progress report of the employee (Schermerhorn Jr, et al., 2020).

Process for Addressing

The performance issues can be addressed to the employees by providing them with effective feedback through which they can analyze the issues that are impacting their performance.

Concerns

Process for Identifying

The concerns can be identified on the basis of data collected from the supervisor.

Or can be done by analyzing and reviewing the previous data (Schermerhorn Jr, et al., 2020).

Process for Addressing

1) First there is a need to identify the issue

2) Then there is a need to understand everyone’s interest.

3) Select some possible solutions

4) Make the decision

5) Discuss with the employees in form of face to face meeting.

Problems

Process for Identifying

Identify the current problem

2) Hypothesis on the causes that are responsible for problem

3) Identify the methods need for assessment

4) then collect the relevant data

5) Then evaluate the data to reach a hypothesized solution.

Process for Addressing

1) First of all, there is a need to define and identify the problem

2) Then find possible solutions

3) Decide one solution that seems to be more effective

4) Implement the final solution

5) After this evaluate the resulted outcome

PRACTICAL ASSESSMENT TASK 2.3: DEVELOP PROCESSES FOR PERFORMANCE ISSUES, CONCERNS AND PERFORMANCE PROBLEMS
Did the learner demonstrate the following when developing Processes for Performance Issues, Concerns and Performance Problems	Yes	No	Comments
1. Develop the following processes listed for each matter:
a. Performance Issues
§ At least one process for identifying performance issues
§ At least one process for addressing performance issues
b. Concerns
§ At least one process for identifying concerns
§ At least one process for addressing concerns
c. Performance Problems
§ At least one process for identifying problems
§ At least one process for addressing problems
2. Submit the completed Processes Document to your assessor
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.

Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 Part 3
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Part 2 Overview	Part 2 Facilitate Teamwork This part of the project requires you to participate in team activities and provide feedback to team members. Specifically, you are required to: § Provide feedback to team members on team effort and contributions § Encourage team member to participate in and to take responsibility for team activities § Support the team in identifying and resolving work performance problems § Promote work team collaboration through individual behaviour
Tools & Equipment Required	Resources Required: To complete this assessment, you will need access to the following: § A workplace that will allow you access to: § People, including: o At least two team members o At least one supervisor § Resources required for conducting team activities Resources required will depend on the specific team activities identified in Task 3.1.

Practical Assessment 1 – Task 3.1
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 3.1 Plan for Team Activities	Task 3.1 Plan for Team Activities 1. To complete this task, you must meet with your teammates to plan for the team activities your team will undergo. 2. Identify at least two activities that your team can do that is related to your team’s task. Each activity chosen must allow your team members to take on their individual roles and responsibilities based on the Team Performance Plan in Task 1.2. Activities chosen can include, but are not limited to the following: § Training Session for additional skills needed to complete the task § Brainstorming session to gather possible solutions 3. Review the following completed documents: a. Completed Policies and Procedures documents from Task 2.2 b. Processes Document from Task 2.3 4. Locate the following templates provided within this workbook: a. Action Plan template to record your discussion during the meeting. b. Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form. 5. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the team meeting. Discuss all requirements of the task with your assessor and prepare these before each team activity. Your assessor will complete the Observation Form. If direct observation is not possible, record the meeting in a video. Ensure to obtain permissions first from persons involved before doing so. 6. Conduct the meeting with your team members. a. Discuss at least two team activities you have identified for the team to do. b. For each team activity, complete the Action Plan by discussing the following with your team members: § At least one action item for each team member to do during each team activity.

	You must include an action item for yourself as well. § Indicate the team member that is assigned to each action item. § Planned implementation date for each action item § Anticipated result for each action item You must complete one Action Plan for each activity. Do not write anything on the following columns. These will be completed in the next task. § Actual Date Facilitated § Actual Result § Assessor Declaration c. Discuss the following: § Processes developed for identifying performance issues, concerns and performance problem team members may identify in Task 2.3. This refers to the processes developed in the Processes* Document from Task* 2.3. Processes will be implemented in the next task. § Policies and procedures developed for team member accountability in Task 2.2. Your team members must implement these in the next task. You must submit evidence in the next task that your team members implemented the procedures. Type of evidence to be submitted will depend on your procedures (e.g., copy of member’s progress report) 7. Submit the following to your assessor: § At least two partially completed Action Plans § Video recording of meeting (ONLY if assessor is not available for direct observation)
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Action Plan Template

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:		13/08/2022
Team Activity
Action Item	Person Responsible		Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessor’s Signature
Introduce team-building activities	Team leader		15/08/2022	Their performance might increase as a team
Introduce effectively communication between staff members	Manager		15/08/2022	Their communication might increase (Kreitner & Cassidy, 2012).
Introduce training regarding the importance of respecting boundaries	HR Manager		15/08/2022	their professional relation might become much better

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:		13/08/2022
Team Activity
Action Item	Person Responsible		Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessor’s Signature
Introduce a seminar to tell them the importance of group dynamics	Team leader		15/08/2022	Their performance might increase as a team (Kreitner & Cassidy, 2012).
Introduce policies and procedures related to organization	HR Manager		15/08/2022	Help them understand the behavioral nature that they need to follow
Introduce workshop to remove the misunderstanding related to cultural issues	Manager		15/08/2022	their professional relation might become much better

Roleplay

Operational Manager – Good morning

Team Members – Good Morning sir.

Operational Manager – We have identified that there is a problem related to team effectiveness so to improve it we have identified some activities.

Team Member – And what are they sir.

Operational Manager – We will introduce team -building activities in the organization to improve team effectiveness. And we will introduce a workshop to improve effective communication.

Team members – okay sir so who will supervise the tasks?

Operational Manager – Team building activities will be looked after by team leaders and communication workshops will be looked after by manager.

Team member – When we need to implement the plan?

Operational Manager – 15/08/2022 , it is the date that we have finalized

Team members – Okay sir.

Operational manager – We hope that these activities will boost up the group performance. Okay, then Thank you.

Team Members – Thank you sir.

PRACTICAL ASSESSMENT TASK 3.1: PLAN FOR TEAM ACTIVITIES
Did the learner demonstrate the following during the team meeting?	Yes	No	Comments
1. Discuss all information needed by the team using:
a. Appropriate vocabulary
Did the learner: § Avoid using jargon or too technical terms
§ Not use words that might discriminate others based on sex, race, gender, etc.
b. Appropriate non-verbal features
Did the learner: § Maintain eye contact with the speaker
§ Body is facing the speaker to show that they are paying attention to them
2. Use the following techniques to confirm understanding and to engage the audience:
a. Listening techniques
Did the learner: § Repeat a question or statement heard to encourage others to elaborate their thoughts further
§ Paraphrase statements to try to get the gist of other’s ideas
b. Questioning techniques
Did the learner: § Ask the person they are talking to open-ended questions
§ Ask the speaker to elaborate on their response (e.g., ‘what do you mean by that?’)
3. Encourage team members to participate
Did the learner: § Ask each participant for their opinion on the topic being discussed
§ Ask each participant to share their views and opinions

Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete			Sq NSq ICq
Trainer/assessor name:			Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:			Student Signature
Date:

Practical Assessment 1 – Task 3.2
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 3.2 Conduct Team Activities	Task 3.2 Conduct Team Activities 1. To complete this task, you must facilitate the two team activities identified in Task 3.1. 2. Review the partially completed Action Plans from Task 3.1 to identify the team activities you must conduct. 3. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Review the document to ensure the demonstration of the skills specified during each activity. 4. Arrange a time with your assessor to observe you in conducting the team activities. Provide your assessor with two copies of the Observation Form. Discuss all requirements of the task with your assessor and prepare these before each team activity. Your assessor will complete the Observation Form. If direct observation is not possible, record each team activity in a video. Ensure to obtain permissions first from persons involved before doing so. 5. Conduct the identified activities. During each activity, you must: a. Inform your team members to follow the processes developed for identifying issues, concerns and problems they may identify during each activity. Identified issues, concerns and problems will be collected and discussed in the next task. b. Actively participate in each activity to serve as a role model for team members. c. Encourage team members to participate in each activity Methods to encourage team members may differ, depending on the activity being done. Methods can include, but are not limited to, the following: o Conducting ‘Round Robin’ styled discussions to ensure everyone is able to participate o Sending calendar invites to remind team members of the activity and their tasks d. Identify work performance problems as they appear. Inform the team member of the performance problem they are exhibiting.

	Work performance problems refer to discrepancies that might occur between expected results and the actual results. e. Provide feedback to team members during each activity. 6. Complete the following sections in the partially completed Action Plan after conducting each activity: § Actual Date Implemented Record the actual date each action item was conducted § Actual Result Describe if each anticipated result for each action item facilitated was achieved. 7. Have your assessor sign the Signature column and the Assessor’s Declaration Form found at the end of each Action Plan. This is to ensure that each action item was conducted following the responses in the Action Plan. Assessor’s signature must be handwritten. 8. Access the Feedback Form provided within this workbook. You must have one copy for each team member. Complete one form per member for each activity conducted. To complete the Feedback Form, identify the following: a. At least one example of what each team member did well b. At least one example of what each team member did not do well c. At least one suggestion for how each team member can improve their performance Responses here will be used to complete Task 3.3. 9. Submit the following to your assessor: § At least two Feedback Forms from Activity 1 § At least two Feedback Forms from Activity 2 § At least two completed Action Plans
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Feedback Form Template

Learner Name:
Workplace/Organisation:	Bounce Fitness
Team Member:	Personal trainer 2
Date:	16/08/2022
1. Identify what was done well during the activity.
we implemented many team activities, and he showed full attendance in all of them (Fapohunda, 2013).
2. Identify what was not done well during the activity
There he did not showed much compatibility with other team members and confronted them rudely.
3. Identify at least one suggestion for improvement
There is a need to understand how to be more cooperative with other team members and should acknowledge the behavior that needs to be followed according to the organizational code of conduct.
4. Other comments or feedback
He possesses nice creative skills but need to focus on developing communication skills (Fapohunda, 2013).

Learner Name:
Workplace/Organisation:	Bounce Fitness
Team Member:	Personal trainer
Date:	16/08/2022
1. Identify what was done well during the activity.
we implemented many team activities, he enthusiastically participated in them all and showed better results (Mitchell, et al., 2012).
2. Identify what was not done well during the activity
It was observed that at the end of the training sessions he did not attended the activities properly. And did not participated in them all by saying that he knew about them earlier.
3. Identify at least one suggestion for improvement
There is a need to understand how to be more cooperative with other team members and need to show more sincerity towards the activities that are conducted by the organization (Mitchell, et al., 2012).
4. Other comments or feedback
He possesses nice communication skills but need to understand how to respect boundaries.

Learner Name:
Workplace/Organisation:	Bounce Fitness
Team Member:	Nutritional expert
Date:	16/08/2022
1. Identify what was done well during the activity.
we implemented many team activities, she participated in them all enthusiastically. And showed full attendance
2. Identify what was not done well during the activity
She showed good communication skills and actively participated in all the activities.
3. Identify at least one suggestion for improvement
By evaluating her behavior according to the activities it was identified that there is a need to work on emotional intelligence.
4. Other comments or feedback
She possesses nice communication skills but needs to increase her creative approach.

Learner Name:
Workplace/Organisation:	Bounce Fitness
Team Member:	Nutritionist
Date:	16/08/2022
1. Identify what was done well during the activity.
we implemented many team activities, he participated in all of them effectively.
2. Identify what was not done well during the activity
Need to focus on communication skills more so that can meet the staff and customer need.
3. Identify at least one suggestion for improvement
There is a need to understand the importance of respecting the boundaries and respect the cultural background of the person.
4. Other comments or feedback
Possess good creative skills but need to develop knowledge related to cultural diversity so to decrease the rate of conflict that arise due to misunderstanding.

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:		13/08/2022
Team Activity
Action Item	Person Responsible		Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessor’s Signature
Introduce team-building activities	Team leader		15/08/2022	Their performance might increase as a team (Da HiLLs, 2013).	15/08/2022	The performance increased and is much better than before
Introduce effectively communication between staff members	Manager		15/08/2022	Their communication might increase	15/08/2022	Many of them developed good communication skills
Introduce training regarding the importance of respecting boundaries	HR Manager		15/08/2022	their professional relation might become much better (Da HiLLs, 2013).	15/08/2022	The relationship between the employees has increased

Completed By:
Workplace/Organisation:		Bounce Fitness
Date:		13/08/2022
Team Activity
Action Item	Person Responsible		Planned Implementation Date	Anticipated Result	Actual Date Implemented	Actual Result	Assessor’s Signature
Introduce a seminar to tell them the importance of group dynamics	Team leader		15/08/2022	Their performance might increase as a team	15/08/2022	Their performance has increased
Introduce policies and procedures related to organization	HR Manager		15/08/2022	Help them understand the behavioral nature that they need to follow	15/08/2022	Their behavior has improved and they have developed good relationship with each other
Introduce workshop to remove the misunderstanding related to cultural issues	Manager		15/08/2022	their professional relation might become much better	15/08/2022	the relationship between the employees has improved

PRACTICAL ASSESSMENT TASK 3.2: CONDUCT TEAM ACTIVITIES
Did the learner demonstrate the following during each team activity?	Yes	No	Comments
1. Encourage team members to participate
Did the learner: § Ask each participant for their opinion on the topic being discussed
§ Ask each participant to share their views and opinions
2. Use the following:
a. Appropriate vocabulary
Did the learner: § Avoid using jargons or too technical terms
§ Use simple and direct words for their explanations
b. Appropriate non-verbal features
Did the learner: § Maintain eye contact with the person they are speaking to
§ Avoid using excessive hand gestures while explaining
3. Provide feedback to team members to:
a. Encourage team members
Did the learner: § Give suggestions on how a team member can better perform a task or action (e.g., ‘I think it would easier if you did it like this’)
§ Reassure team members that they are doing well
b. Value team members
Did the learner: § Thank team members for their effort and contribution
§ Encourage team member to provide their views on the feedback you provided so that the advice provided is best suited to the team members

c. Reward Team Members
Did the learner: § Compliment team member’s actions
§ Provide compliments when a team member corrects their actions according to the feedback provided
4. Model the following:
a. Desired behaviours
Did the learner: § Eagerly participates in all team activities
§ Refrain from complaining about the team activities
b. Desired practices
Did the learner: § Show initiative by taking responsibility for minor tasks needed in the activity (e.g., takes note of what the team discusses)
§ Comply with developed procedures to ensure they take accountability for their tasks (e.g., reports their progress with their action item)
5. Implement the processes developed for identifying issues, concerns and problems
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 – Task 3.3
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 3.2 Provide Feedback	Task 3.3 Provide Feedback 1. Arrange a team meeting with your team members to discuss the team’s performance in Task 3.2. 2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form provided within this workbook. 3. Arrange a time with your assessor to observe you in conducting the team meeting. Discuss all requirements of the task with your assessor and prepare these before each team activity. Your assessor will complete the Observation Form. If direct observation is not possible, record the team meeting in a video. Ensure to obtain permissions first from persons involved before doing so. 4. Review the completed Feedback Forms from Task 3.2. Review the feedback you provided for each team member. 5. Access your organisation’s Meeting Minutes template to record the team meeting. If your organisation does not have a Meeting Minutes template, you can use the template provided within this workbook. 6. Conduct the team meeting. During the meeting, you must: a. Provide feedback on the team’s performance during Task 3.2 § Overall feedback for the whole team Discussion points can include, but is not limited to, the following: § Areas where the team performed well § Areas where the team needs to improve on § Feedback for each team member based on the Feedback Forms completed for each activity in Task 3.2. Discussion points can include, but is not limited to the following: § Areas where the team member performed well § Areas that the team member needs to improve on

	§ Advise each member on how they can improve their performance b. Encourage each team member to share at least one of the following that they identified during the team activities in Task 3.2: § Performance issues § Concerns § Performance Problems c. Implement the process developed in Task 2.3 to address the problems identified d. Demonstrate effective communication skills Record the result of your discussion in the Meeting Minutes template. Responses here will be used in Task 4.1. 7. Submit the following documents to your assessor: a. Completed Meeting Minutes b. Video recording (ONLY if assessor is not available for direct observation)
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Role Play

Operational Manager – Good Morning Everybody

Team Members – Good Morning sir.

Operational Manager – As we all know that we implemented many activities in the organization to build team effectiveness, and I am glad that all the employees participated very well in it.

Team members – Thank you, sir.

Operational Manager – We identified that many of the employees build effective communication and established effective relationships between them.

But we identified that personal trainers 1 and 2 need some improvement and diet planners and nutritionists also need to focus more on increasing their efficiency in an average they are potentially really good employees but need to focus on developing communication skills and need to develop a good behavioral aspect so that can build an effective relationship between the employees.

Operational Manager – I would really appreciate the fact when all the employees participate effectively in it as it is really important because it helps to build the importance of group dynamics.

Team member – Yes sir we will take care of it next time and will try to perform more effectively next time.

Operational Manger – Okay then, Thank you

Team members – Thank you sir.

Meeting Minutes Template

Date: 17/08/2022	Time: 12:00		Location: Bounce Fitness
Purpose of the meeting	To discuss the activities that were conducted in the organization
Facilitator	Operational Manager
Notetaker	Team Leader
Attendees Please sign beside your name after the meeting.	Team Leader, Operational Manager, HR Manager, Nutritionist, Personal trainer
Agenda Item 1 Feedback on Performance
Discussion		Evaluating the out come of the employees
For the Team
. There is an importance to understand the need of team effectiveness and group dynamics some of the team members need to handle their task more seriously.
For each Team Member
For some of the team members there is a need to understand the quality of behavior they possess in the organization. Some of them need to focus on increasing their communication skills (Moura, et al., 2014).
Agenda Item 2 Encourage Team Members
Discussion		To increase their and team productivity
there is a need to encourage the team to increase their productivity. They should be encourage by discussing with them the advantage of group dynamics and need to build effective relationship.

PRACTICAL ASSESSMENT TASK 3.3: PROVIDE FEEDBACK
Did the learner demonstrate the following during the meeting with team members?	Yes	No	Comments
1. Give clear feedback to team members Did the learner:
§ Explain what was done well during each team activity
§ Cite examples of actions done during the team activities to support their feedback
§ Explain what could have been done differently to help improve performance in the future
2. Implement the process developed for addressing problems identified by team members
3. Communicate effectively with team members about team performance during the team activities
Did the learner: § Encourage team member to ask questions
§ Answer all questions and clarifications the team members have
§ Use nonverbal cues to show confidence to support the information being presented (e.g., maintains eye contact, keeps their back straight, etc.)
4. Use the following techniques to discuss with the team members:
a. Listening techniques
Did the learner: § Repeat a question or statement heard to encourage others to elaborate their thoughts further
§ Paraphrase statements to try to get the gist of the other’s idea
b. Questioning techniques
Did the learner: § Ask the speaker to open-ended questions
§ Ask the speaker to elaborate on their response (e.g., ‘what do you mean by that?’)

Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete			Sq NSq ICq
Trainer/assessor name:			Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:			Student Signature
Date:

Practical Assessment 1 Part 4
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Part 4 Overview	Part 4 Facilitate Teamwork This part of the project requires you to communicate with relevant stakeholders to address issues, concerns and problems. Specifically, you are required to: § Maintain open communication processes with relevant stakeholders § Communicate information from line management to the team § Communicate and follow-up unresolved issues, concerns and problems raised by team members with line management § Address unresolved issues, concerns and problems raised by stakeholders
Tools & Equipment Required	Resources Required: To complete this assessment, you will need access to the following: § A workplace that will allow you access to: § Workplace documents that contain organisational protocols to follow during meetings § People, including: o At least two team members o At least one supervisor o At least one other internal stakeholder relevant to the team’s task Other relevant stakeholders can include, but are not limited to, the following: · Assistant managers · Senior management § Workplace documents that contain feedback from external stakeholders Workplace documents can include, but are not limited to, the following: o Feedback forms o Emails received from external stakeholders External stakeholders may include, but are not limited to, the following: o Clients o Suppliers

Practical Assessment 1 – Task 4.1
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 4.1 Meet with Stakeholders	Task 4.1 Meet with Stakeholders 1. To complete this task, you must discuss your team’s performance with at least two different stakeholders. 2. Access the following documents: § Communication Requirements: Meetings template provided within this workbook. § Workplace documents that contain organisational protocols to be followed during meetings These can include, but are not limited to, the following: o Policies and procedures o Staff handbook 3. Complete the Communication Requirements: Meetings template by identifying at least two organisational protocols that you should follow during a meeting. 4. Have your supervisor sign the Supervisor Declaration Form at the end of the completed Communication Requirements: Meetings. This is to ensure that the protocols you identified are in line with the organisation’s requirements. 5. Review the feedback provided to the whole team from the completed Meeting Minutes from Task 3.3. 6. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form. 7. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you during the meeting. Provide your assessor with a copy of the Communication Requirements: Meetings before conducting the task. Your assessor will complete one Observation Form. If direct observation is not possible, record the meeting in a video. Ensure to obtain permissions first from persons involved before doing so.

8. Arrange a meeting with at least two internal stakeholders relevant to your team’s task. The two internal stakeholders must include your supervisor and one other relevant internal stakeholder.

Other relevant internal stakeholders may include, but are not limited to, the following:

§ Assistant Managers

§ Senior Management

9. Access your organisations Meeting Minutes template to record your meeting with at least two relevant internal stakeholders.

If your organisation does not have a Meeting Minutes template, you can use the template provided within this workbook.

10. Conduct the meeting with the relevant internal stakeholders. During the meeting, you must:

a. Discuss the following:

§ Team’s actual results for the following requirements compared to the expected outcomes identified in the same sections in the Team Performance Plan from Task 1.2:

o Task Objectives

o Expected Outcomes

o Key Performance Indicators (KPIs)

Discussion points may include, but are not limited to, the following:

o How well is the team performing compared to the responses first identified in the Team Performance Plan?

o If the team was not able to do well, in what areas is the team having difficulties?

§ Overall team performance based on the feedback provided to the team in Task 3.3.

Discussion points may include, but are not limited to, the following:

o Discuss if the team is doing well with the task

o Discuss if the team is not doing very well with the task

§ Your team members’ unresolved matters as identified from Task 3.3.

o At least two issues

o At least two concerns

o At least two problems

§ Identify an appropriate date for you to follow-up with your supervisor on the status of the identified unresolved matters.

b. Demonstrate effective communication skills

	11. Have all attendees sign beside their name in the Meeting Minutes after the meeting. All signatures must be handwritten. 12. Submit the following to your assessor: § Completed Communication Requirements: Meetings § Completed Meeting Minutes § Video recording (ONLY if assessor is not available for direct observation)
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Communication Requirements: Meetings Template

Completed By:
Workplace/Organisation:	Bounce Fitness
Date:	18/08/2022
Organisational Protocols
1. Follow the code of conduct 2. Respect intercultural diversity

Meeting Minutes Template

Date:	Time:		Location:
Purpose of the meeting	To discuss the actual results of the meeting
Facilitator	operational Manager
Notetaker	Supervisor
Attendees Please sign beside your name after the meeting.	Team Leader, Operational Manager, HR Manager, Nutritionist, Personal trainer
Agenda Item 1 Team Requirements
Discussion		how well the team performed
The team really showed nice outcomes and showed improvement in the communication skills But still need to focus on Group dynamics.
Agenda Item 2 Overall Team Performance
Discussion		How much team has improved
The team is doing really well but sill need to understand how to delegate the tasks properly and support everybody while working on the same project as it is really necessary in boosting the team performance

Agenda Item 3 Issues, Concerns and Problems and Follow-up

Discussion

Issues related to following up

There ae some issues as it is sometimes not possible for the team members to conduct a regular follow up so it is decided that sometimes to analyze the team performance we can conduct employee surveys.

there is still need to focus on developing creative skills. So, there is a need to conduct the workshop regarding this.

PRACTICAL ASSESSMENT TASK 4.1: MEET WITH STAKEHOLDERS
Did the learner demonstrate the following during the meeting with the internal stakeholders?	Yes	No	Comments
1. Discuss with others using appropriate:
a. Vocabulary
Did the learner: § Avoid using slang or too technical jargon
§ Avoid the use of words that discriminates others (e.g., words that discriminate others based on sex, gender, race, etc.)
b. Non-verbal features
Did the learner: § Maintain eye contact with the person they are talking to
§ Use appropriate gestures and posture (e.g., does not use excessive hand gestures, keep back straight and head high)
2. Use the following techniques to discuss with the team members:
a. Listening techniques
Did the learner: § Repeat a question or statement heard to encourage others to elaborate their thoughts further
§ Paraphrase statements to try to get the gist of the other’s idea
b. Questioning techniques
Did the learner: § Ask open-ended questions to the speaker
§ Ask the speaker to elaborate on their response (e.g., ‘what do you mean by that?’)
3. Communicate effectively with others about the team’s performance
Did the learner: § Explain the team’s performance thoroughly by including examples to support their explanation
§ Encourage team member to ask questions

§ Answer all questions and clarifications the team members have
4. Use appropriate conventions when speaking to others Did the learner: § Answer all question and clarification a team member may have
§ Allow time for the team member to gather their thoughts when providing a response
5. Adhere to the organisational protocols relevant to meetings identified in the Communication Requirements: Meetings?
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.
Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete			Sq NSq ICq
Trainer/assessor name:			Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:			Student Signature
Date:

Practical Assessment 1 – Task 4.2
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 4.2 Request for a Follow-up	Task 4.2 Request for a Follow-up 1. Review the issues, concerns, and problems identified by your team that you communicated to the internal stakeholders in Task 4.1. 2. Follow-up on the status of the unresolved matters you identified. a. Write a follow-up email to your supervisor. Your email must contain the following information: § A request for a follow-up on the status of the unresolved issues, concerns and problems you had discussed in Task 4.1. § A list of the unresolved issues, concerns and problems b. Send your follow-up email on the identified date for follow-ups which was discussed during the meeting in Task 4.1. c. Wait for your supervisor’s reply on the status of the matters you raised. d. Identify the issues, concerns and problems that are still currently unresolved based on your supervisor’s reply. You must identify: § At least one issue § At least one concern § At least one problem You will address the identified issues, concerns and problems in the following task. You must submit evidence of your email correspondence with your supervisor. Your email correspondence must include: § A timestamp for when you sent the email. § Your supervisor’s reply on the unresolved issues, concerns, and problems you’ve identified in your email. Evidence of email correspondence can include, but are not limited to, the following: § PDF copy of the email correspondence § Screenshots of each email 3. Submit the copy of your email correspondence with your supervisor to your assessor.

	Evidence of email correspondence can include, but are not limited to, the following: § PDF copy of the email correspondence § Screenshots of each email
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

To – Supervisor

From – Operational Manager

Date – 20/08/2022

Sub – Request for follow up

Sir,

This email is to request a follow-up related to the performance concerns of the employees.

we have discovered that there is a concern related to developing creative skills and acknowledging the importance of group dynamics. So, I would like to get the permission to conducting a the follow up and solving the issues identified.

I’ll be waiting for your response.

PRACTICAL ASSESSMENT TASK 4.2: REQUEST FOR A FOLLOW–UP
Did the learner demonstrate the following while requesting a follow-up	Yes	No	Comments
1. Review the issues, concerns, and problems identified in Task 4.1
2. Follow-up on the status of the unresolved matters you identified.
a. Write a follow-up email to your supervisor containing
· A request for a follow-up on the status of the unresolved issues, concerns and problems you had discussed in Task 4.1.
· A list of the unresolved issues, concerns and problems
b. Send your follow-up email on the identified date for follow-ups which was discussed during Task 4.1.
c. Wait for your supervisor’s reply on the status of the matters you raised.
d. Identify the issues, concerns and problems that are still currently unresolved based on your supervisor’s reply. You must identify: § At least one issue § At least one concern § At least one problem
3. You must submit evidence of your email correspondence with your supervisor.
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.

Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Practical Assessment 1 – Task 4.3
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 4.3 Create an Action Plan	Task 4.3 Create an Action Plan 1. Review your email correspondence with supervisor from Task 4.2. Review the still unresolved issues, concerns and problems that were identified by your team members. 2. Locate the Action Plan provided within this workbook. Complete the following sections of the Action Plan: Part I a. Identify at least six feedback from either internal stakeholders or external stakeholders. § Feedback identified must include: o At least two issues o At least two concerns o At least two problems § If you identify feedback from internal stakeholders: o Review your supervisor’s reply to your follow-up email in Task 4.2. o Identify the unresolved feedback from your supervisor’s response Internal stakeholders may include, but are not limited to, the following: o Assistant Managers o Senior Management § If you identify feedback from external stakeholders: o Access workplace documents that contain feedback submitted by external stakeholders. o Identify at least six of the feedback listed below based on the workplace documents accessed Workplace documents can include, but are not limited to, the following: o Feedback forms o Emails received from external stakeholders External stakeholders may include, but are not limited to, the following: o Clients

	o Suppliers b. Access at least one of your organisation’s policy and procedures that is relevant to each of the unresolved feedback you have identified. Identify each policy and procedure. Policy and procedures document must be relevant to each feedback identified. Documents become relevant if it contains a requirement that will guide you on how to address each feedback identified. c. Briefly explain how each identified policy and procedure document is relevant to each unresolved feedback Part II a. Identify at least one action item to address each feedback. Each action item must aim to address each feedback based on the identified requirement that makes the policies and procedures documents relevant to each feedback. b. Record the action items you identified for each feedback from Part I c. Date when each action item will be implemented d. Expected outcome when each action item has been implemented Do not write anything on the following sections of the Action Plan. These will be completed in the next task. e. Date Implemented f. Actual Result g. Signature h. Assessor Declaration 3. Submit the partially completed Action Plan to your assessor. You will need a copy of your partially completed Action Plan* to complete Task 4.4.*
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

Action Plan Template

Completed By:
Workplace/Organisation:		Bounce fitness
Date:		15-08-2022
PART I
Source of Feedback Identify if unresolved feedback was identified by an internal or external stakeholder	Internal stakeholdders
Unresolved Feedback			Relevant Organisational Policy and Procedure		Relevance of Policy and Procedure to Feedback
Performance Issues
1. Importance of group dynamics			follow policies related to code of conduct		to response to the team leaders
2. Need to build creative aspect while working			follow policies related to code of conduc		Response to superior
Concerns
1. It can affect team performance			follow policies related to code of conduct	Response to superior
2. It can affect team dynamics			Follow policies and procedures	Response to superior
Performance Problems

1. Trouble in group coordination

Follow the office rules and policies

Response to superior

2. Lack of creativity

Make sure to use office policies effectively

Response to superior

PART II

Action Item

Planned

Implementation Date

Expected

Outcome

Date Implemented

Actual Result

Assessor’s

Signature

Performance Issues

20-08-2022

Better group dynamic

20-08-2022

Better creative workplace

Concerns

20-08-2022

Increased team performance

20-08-2022

Better team dynamics

Performance Problems

20-08-2022

Better group coordination

20-08-2022

More creative approach to work

Practical Assessment 1 – Task 4.4
Name of Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBTWK502 Manage team effectiveness
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Instruction for Task 4.4 Implement the Action Plan	Task 4.4 Implement the Action Plan 1. Access the partially completed Action Plan from Task 4.3. 2. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form. 3. Arrange a time with your assessor to observe you in implementing the action items. Discuss all requirements of the task with your assessor and prepare these before conducting each action item. Your assessor must complete one Observation Form. If direct observation is not possible, record how you conducted each action item in a video. Ensure to obtain permissions first from persons involved before doing so. 4. Implement the action items identified in the Action Plan for each unresolved feedback. 5. Complete the following sections in Part II of the Action Plan after implementing all action items: a. Date Implemented b. Actual Result 6. Have your assessor sign the Signature column and the Assessor Declaration Form found at the end of the Action Plan. This is to ensure that all action items were implemented following your responses in the Action Plan. Assessor’s signature must be handwritten. 7. Submit the completed Action Plan to your assessor.
Student Declaration	I declare that this tasks is my own work except where acknowledgement of sources is made. x None of this work has been completed by any other person. x I have not cheated or plagiarised the work or colluded with any other student/s. x I have correctly referenced all resources and reference texts throughout these assessment tasks. x I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Students Name:
Student Signature
Date:

PRACTICAL ASSESSMENT TASK 4.4: IMPLEMENT THE ACTION PLAN
Did the learner demonstrate the following while Implementing the Action Plan and meeting the stakeholders	Yes	No	Comments
1. Discuss with others using appropriate:
a. Vocabulary
Did the learner: § Avoid using slang or too technical jargon
§ Avoid the use of words that discriminates others (e.g., words that discriminate others based on sex, gender, race, etc.)
b. Non-verbal features
Did the learner: § Maintain eye contact with the person they are talking to
§ Use appropriate gestures and posture (e.g., does not use excessive hand gestures, keep back straight and head high)
2. Use the following techniques to discuss with the team members:
a. Listening techniques
Did the learner: § Repeat a question or statement heard to encourage others to elaborate their thoughts further
§ Paraphrase statements to try to get the gist of the other’s idea
b. Questioning techniques
Did the learner: § Ask open-ended questions to the person they are talking to
§ Ask the speaker to elaborate on their response (e.g., ‘what do you mean by that?’)
Did the student demonstrate all tasks correctly? (Please note which observations were answered incorrectly, if applicable.)
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for your records.

Feedback

Students Overall Performance was S= Satisfactory NS= Not Satisfactory IC =Incomplete		Sq NSq ICq
Trainer/assessor name:		Trainer/assessor signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware of my appeal rights.
Student Name:		Student Signature
Date:

Action Plan Template

Completed By:
Workplace/Organisation:		Bounce fitness
Date:		15-08-2022
PART I
Source of Feedback Identify if unresolved feedback was identified by an internal or external stakeholder	Internal stakeholdders
Unresolved Feedback			Relevant Organisational Policy and Procedure		Relevance of Policy and Procedure to Feedback
Performance Issues
3. Importance of group dynamics			follow policies related to code of conduct		to response to the team leaders
4. Need to build creative aspect while working			follow policies related to code of conduct		Response to superior
Concerns
3. It can affect team performance			follow policies related to code of conduct (Moura, et al., 2014).	Response to superior
4. It can affect team dynamics			Follow policies and procedures	Response to superior
Performance Problems

3. Trouble in group coordination

Follow the office rules and policies

Response to superior

4. Lack of creativity

Make sure to use office policies effectively

Response to superior

PART II

Action Item

Planned

Implementation Date

Expected

Outcome

Date Implemented

Actual Result

Assessor’s

Signature

Performance Issues

20-08-2022

Better group dynamic

20-08-2022

Enhanced group dynamic

20-08-2022

Better creative workplace

20-08-2022

Enhanced creative workplace

Concerns

20-08-2022

Increased team performance

20-08-2022

Enhanced team performance

20-08-2022

Better team dynamics

20-08-2022

Better work dynamics

Performance Problems

20-08-2022

Better group coordination

20-08-2022

Increase staff understanding

20-08-2022

More creative approach to work

20-08-2022

Invocation in work strategy

References

Alsharo, M., Gregg, D., & Ramirez, R. (2017). Virtual team effectiveness: The role of knowledge sharing and trust. Information & Management, 54(4), 479-490.

Da HiLLs, L. (2013). Overcoming the ten most common barriers to effective team communication.

Fapohunda, T. M. (2013). Towards effective team building in the workplace. International journal of education and research, 1(4), 1-12.

Gervits, F., Eberhard, K., & Scheutz, M. (2016). Team communication as a collaborative process. Frontiers in Robotics and AI, 3, 62.

Gross, R. (2018). Connecting the links between leadership styles and virtual team effectiveness. Journal of enterprising culture, 26(02), 185-205.

Harris, T. E., & Sherblom, J. C. (2018). Small group and team communication. Waveland Press.

Kim, L. Y., Giannitrapani, K. F., Huynh, A. K., Ganz, D. A., Hamilton, A. B., Yano, E. M., … & Stockdale, S. E. (2019). What makes team communication effective: a qualitative analysis of interprofessional primary care team members’ perspectives. Journal of interprofessional care.

Kreitner, R., & Cassidy, C. (2012). Management. Cengage Learning.

McLarnon, M. J., O’Neill, T. A., Taras, V., Law, D., Donia, M. B., & Steel, P. (2019). Global virtual team communication, coordination, and performance across three peer feedback strategies. Canadian Journal of Behavioural Science/Revue canadienne des sciences du comportement, 51(4), 207.

Mitchell, P., Wynia, M., Golden, R., McNellis, B., Okun, S., Webb, C. E., … & Von Kohorn, I. (2012). Core principles & values of effective team-based health care. NAM Perspectives.

Moura, I. C., Dias, P. M., Dominguez, C. E., & Varajão, J. E. (2014). What team members perceive as important to achieve high performance: an exploratory case study. Procedia Technology, 16, 1010-1016.

Schermerhorn Jr, J. R., Bachrach, D. G., & Wright, B. (2020). Management. John Wiley & Sons.

MANAGE TEAM EFFECTIVENESS (ASSESSMENT RESOURCE-1)

Unit overview

Pre-requisites

Re-submission

Student plagiarism, cheating and collusion

Assessment appeals

Assessment principles

The principles of assessment

The rules of evidence

The Dimensions of Competency

Credit Transfer

Accessing Intranet Pages and External Links

Assessment Instructions

TO ENSURE CONTINUITY, IT IS RECOMENDED THAT EACH ASSESSMENTS BE UNDERTAKEN IN THE SAME CONTEXT

1. Short Answer Questions

2. Practical Assessment

Part 1. Establish Team Performance Plan

Resources Required:

Part 2. Develop and Facilitate Team Cohesion

Resources Required:

Resources Required:

Part 4. Liaise with Stakeholders

Resources Required:

Formative Assessment Log

Student Assessment Resource | BSBTWK502

Performance Plan

Learning Plan Template

Processes Document Template

Action Plan Template

Meeting Minutes Template

Meeting Minutes Template

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