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| Assessment Record of Outcome | ||||||
| Purpose: This sheet provides an overview of a student’s competency for each unit based on all assessment tasks submitted.
Instructions: Assessor: Record the outcome of each assessment task and determine the student’s competency for the unit based on all assessment tasks. Record the unit outcome below, sign, and date. Admin Team: Record the unit outcome in RTO Manager and save the assessment bundle in the student’s file. A scanned copy of this document is to be retained once the assessment is destroyed. |
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| Student Name | Sunil Ramanbhai Patel | Student ID | AIBL220183 | |||
| Unit Code | BSBTWK502 | |||||
| Unit Title | Manage team effectiveness | |||||
| Assessment Submission Date | Type of submission | □ First Submission
□ First Re-submission □ Second Re-submission |
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| Assessment Task Results (Please tick) | ||||||
| Assessment 1 | R C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed) | |||||
| Assessment 2 | R C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed) | |||||
| Final Assessment Result for this unit | ☐ Competent ☐ Not Yet Competent | |||||
| Assessor Declaration | In completing this assessment, I confirm that the participant has demonstrated all unit outcomes through consistent and repeated application of skills with competent performance in multiple instances over some time.
Evidence collected has been confirmed asValid Sufficient Current Authentic |
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| Assessor Name | Assessor Signature | |||||
| Feedback |
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| Data Entry | ||||||
| Admin Officer Initials | Date Entered In RTO Manager | ☐ YES ☐ No | ||||
| Student Declaration and Agreement |
Section One: Declaration
- I declare that this assessment is my work, except where acknowledged, and has not been submitted for academic credit elsewhere, and acknowledge that the assessor of this item may, assess this item:
- reproduce this assessment item and provide a copy to another member of the Institute; and/or,
- communicate a copy of this assessment item to a plagiarism checking service (which may then retain a copy of the assessment item on its database for future plagiarism checking).
- I understand it is my responsibility as a student to keep a copy of the assessment before submission, Albright Institute takes no responsibility for loss in transit. If required I may be asked to reproduce another copy of the assessment/s.
- I understand that it is my responsibility to read all the policies relevant to my course and college and if I am found to be in breach of policy, disciplinary action may be taken against me.
| Section Two: Agreement
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start any of your assessments.
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| i. Have you read and understood what is required of you in terms of assessment? | þ Yes | ¨ No |
| ii. Do you understand the requirements of this assessment? | þ Yes | ¨ No |
| iii. Do you agree with how you are being assessed? | þ Yes | ¨ No |
| iv. Do you have any special needs or considerations to be made for this assessment? If yes, what are they?
_____________________________________________________________________________________________ |
¨ Yes | þ No |
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v. Do you understand your right to appeal the decisions made in an assessment? |
þ Yes | ¨ No |
| Student Name | Sunil Patel | Student Signature | S.r.patel | Date | 25/06/2022 |
Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBTWK502 Manage team effectiveness
About your assessments
This unit requires that you complete two (2) assessments. You must complete all assessments with a competent result to achieve competency for this unit. Please read the information below about each task included in this assessment.
| Task | Description | |
| Assessment 1 |
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| Assessment 2 (Workplace Project) | The project is divided into four parts:
Project Assessment Part 1 Establish Team Performance Plan Project Assessment Part 2 Develop and Facilitate Team Cohesion Project Assessment Part 3 Facilitate Teamwork Project Assessment Part 4 Liaise with Stakeholders
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Student Information
What is competency?
To complete assessment tasks satisfactorily you will need to demonstrate competence – but what does this mean?
In the Australian vocational education and training system, the concept of competence is defined as: “The ability to perform tasks and duties to the standard expected in the workplace”. Competence involves the application of specific skills, knowledge, and attitudes to work performance in an industry, an industry sector, or an enterprise. Competence is rarely achieved in a one-off demonstration. It needs to be developed holistically – that is, bringing a range of skills and knowledge together – and over time in a real or simulated workplace. To achieve competence, you need to demonstrate that you can perform a given task to the standard defined in an endorsed unit of competency.
How to submit your assessments?
When you have completed each assessment you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them – your assessor will put the documents you submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task and will write this on the back of the Task Cover Sheet.
Assessment outcomes
Once the assessment has been completed the student will be given the result within 14 days. Once the student has satisfactorily completed the required assessments for a unit of competency he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet Competent) in which case the student is entitled to apply for a resubmission of the assessment.
Reasonable adjustments
Wherever possible, trainers/assessors will make reasonable adjustments to training and assessment processes to ensure all people are treated equally in the training and assessment process.
Students who have special needs may be allowed reasonable adjustment at the time of assessment in line with the Albright Institute’s Policy and Procedures.
To meet the needs of all learners’ adjustments can be made to the way assessments are conducted but not to the requirements of the assessment. The purpose of these adjustments is to enhance fairness and flexibility so that the specific needs of students can be met.
Examples of reasonable adjustments
- providing additional time for the student to practice the assessment tasks
- presenting questions orally for students with literacy issues
- asking questions in a relevant practical context
- adapting machinery and equipment to make it more easily used
- presenting work instructions in diagrammatic or pictorial form instead of words and sentences
- simplifying the design of tasks
It is the responsibility of each assessor to assess students’ needs and make whatever reasonable adjustments are practicable to maximize a student’s opportunity to demonstrate their competence.
Assessment re-submission
If a student is deemed NYC (not yet competent) the Trainer/Assessor (TRN) will explain why and inform the student of what needs to be completed to demonstrate competence.
Re-assessment for assessments only occurs if the student has previously submitted the assessment or has missed the relevant session(s) and has been afforded special consideration which is approved by the Administration department.
If the result for the first submission of an assessment is NYC, students will be given two re-submission opportunities to achieve a competent result (this re-assessment is conducted free of charge). A suitable time will be arranged for the reassessment to occur within 14 days of the completion of the unit in question. Should a student either not attempt within this time frame (despite all efforts by Albright Institute, its Trainer/Assessor, and administration staff to have the student attend a reassessment session) or the student does not achieve a satisfactory result after two re-assessments they may be charged for another attempt.
Should the student still not achieve competence after these assessment attempts, it will be necessary for them to re-enroll in (repeat) the unit of competence at a cost.
Assessment appeals
You can appeal an assessment decision by filing an appeal form. Ask for an appeal from a student support officer. Refer to Albright Institute’s Assessment Policy for more information about our appeals process.
Plagiarism Policy
All student work must be written in their own words, except where acknowledged through quotations and referencing. Plagiarism is a serious offense; Albright Institute may impose severe penalties on students who plagiarise.
For more information on Plagiarism and Cheating refer to Albright Institute’s policies.
Assessment 1 – Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
| Student and Submission Details | |||
| Student Name | Sunil Patel | Student ID | AIBL220183 |
| Unit Code and Name | BSBTWK502 Manage team effectiveness | Date of submission | 25/06/2022 |
| STUDENT DECLARATION
I declare that a. this assessment is my work. b. None of this work has been completed by any other person. c. I have not cheated or plagiarised the work or colluded with any other student/s. d. I have correctly referenced all resources and reference texts throughout these assessment tasks. e. I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. |
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| Student Signature | S.r.patel | ||
| Assessor To Complete | |||
| Assessment 1 | Assessment Result | Date | Type Of Submission |
| Short Answer Questions | □ C (Competent)
□ NYC (Not Yet Competent) □NA (Not Assessed) |
☐ First submission
☐ First re-submission ☐ Second re-submission |
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| Assessor feedback |
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| Assessor Name | |||
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| Assessor Signature | |||
This assessment meets the following Knowledge Evidence:
| Knowledge evidence | Satisfactory | Unsatisfactory | Not Present | |
| · impacts of group dynamics on team performance
· methods of establishing team activities including communication processes · strategies that can support team cohesion, participation, and performance · strategies for gaining consensus · issue resolution strategies.
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Assessment 1 – Short Answer Questions
- Assessmentsummary
- Youare required toanswerallthewrittenquestionsinthisassessment.
- Resourcesandequipmentrequiredtocompletethisassessment
- Accesstoacomputer,printer,Internet, andemailsoftware(ifrequired).
- Whenandwhereshouldtheassessmentbecompleted?
- This assessmentmaybedoneinyourowntimeashomeworkoryoumaybegiventimetodothistaskinclass(whereapplicable).
- Whatneedstobesubmitted?
- Youranswerstoeachquestioninthisassessment along with references.
- Instructions
- Thisisanopenbooktest–youcanuseyourlearningmaterialsasa reference.
- Youmustanswerallquestionsinthis assessment
- YoumustanswerthequestionsbytypingyouranswersinMicrosoftWordand converting them into a pdf.
- Pleaseincludethefollowingdetailsintheheadersectionofeachpageofyour assessmentdocument:
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- StudentNameandID
- CourseCodeandtitle
- UnitCodeandtitle
- Trainerandassessorname
- Pagenumbers
- Youare required to submit your assessment on the LMS (Moodle). No submissions will be accepted via email.
Short Answer Questions
| Question 1 | |
| Complete the table below:
a. Identify at least two effects of group dynamics on team performance b. Briefly explain how each effect of group dynamics impacts team performance
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| Effect of Group Dynamics on Team Performance | Brief Explanation of How Each Effect Impacts Team Performance |
| a. productivity | Group dynamics means positive behavior of group and team because all tasks and goals complete employee so require good team leader to understand opinion and behavior and problems of team and achive goal for corporate everyone and support and help the employee.
Misunderstanding in team members affects productivity and Lack of cooperation between team members affects team productivity. Weak leadership and less understanding affect the productivity of team members (Barsade & Knight, 2015). |
| b. effectiveness | Culture and a good environment are important for the effectiveness of a team if leaders’ behavior, sensing skills, and understanding are good team performs better and increase communication with the team which helps in team effectiveness and is the ability to achieve the task in fixed periods trust the team member share with goals helps effectiveness and perform better. |
| Question 2 |
| Identify two methods that can be used to communicate with team members to establish team activities. |
| a. Forming groups – this activity divided the team into groups because this is important to achieve the goal and develop trust between employees and the habit of sharing goals between the team
Team play a very important role in the organization for performing better And problem-solving skills improve and the same goal and nature employee acheive goal fast. |
| b. Just listen –
In this activity Divided team into a group one person assigned to speak a topic for 3 minutes the listener is not disturbed when he or she speaks after complete topic listener summarise the topic and ask a question with a partner The objective of this activity is to summarise the topic and active listen and speak without interrupting the listener these skills develop in this activity |
| Question 3 | |||
| Complete the table below:
a. Identify at least one strategy for each outcome below. b. Briefly explain how each strategy identified can allow the team leader to demonstrate support to achieve each outcome listed |
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| Outcome | Strategy | Explanation of How Each Strategy Allows Demonstration of Support to Achieve Each Outcome | |
| a. Cohesion among team members | Recruit fit employees in the team
Encourage communication between the team and team leader Planned goal perfectly Providing training from time to time for employee development Building Trust is a more important strategy for a cohesive team
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Your task and goal achievement and growth of companies depend on employee
Recruit best fit for the team means something different quality have in every employee that improves your company’s growth The staffing model is very important for cohesion Like hr, supervisor, and manager all have different skills in group
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| b. Team member’s participation in tasks | Provide a healthy and pleasant environment to work
Set clear goals and clear communication required Encourage for happiness Pay employees from time to time. |
In a work, place provide a healthy work environment and pay salary timely and team leader clear all task and planning and training is also required for complete the task in a decided period of time | |
| c. Team member’s performance | Analyze performance time to time
Offer an incentive if employee perform better Provided training |
Training of company’s work is very important for team member and analyze performance and sense and handle issues and provide a solution if employee perform better provide incentive and promote the employee that improve performance and make best asset. | |
| Question 4 | |
| Complete the table below:
a. Identify at least two strategies for gaining consensus in a team. b. Briefly explain how each strategy can be used to gain consensus
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| Strategy | Brief Explanation on How Each Strategy Can Be Used to Gain Consensus |
| a. by multi voting system | 1 multivoting system means all the employee active in this system if team have some problem one or two employee is active they show face to face but some employee does not share issue that affectb team growth so we follow multivoting system allteam member invove in this problem. |
| b. employee invove in developing solution. | Employee involve in developing solution because who is team member that have knowlege of all issues and achivements so feedback is important for future development and growth. |
| Question 5 | |
| Complete the table below:
a. Identify two strategies that can be used to resolve issues between team members. b. Briefly explain how each strategy can be used to resolve issues. |
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| Strategy | Brief Explanation on How Each Strategy Can Be Used to Resolve Issues |
| a. transperent communications | First of analyse your team they perform better or not if team don’t perform well then describe task clearly and sense the problem indivisually and speak each one is individually and praise and celebrate growth of your employees
Make informal behaviour graadually so understanding improve all members Healthy work enviroment resove the many issue and stay calm and open minded for your team (Nyumba, et al., 2018). |
| b. Involve leadership | Leadershp is more important for company because team leader is sense problems by critical thinking and handle issue of your team
If leadership is good ithelps to make healthy culture and development of comapny
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What to submit:
- Answers to all questions
- References
Assessment 2 – Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
| Student and Submission Details | |||
| Student Name | Sunil Ramanbhai Patel | Student ID | AIBL220183 |
| Unit Code and Name | BSBTWK502 Manage team effectiveness | Date of submission | 25/06/2022 |
| STUDENT DECLARATION
I declare that þ This assessment is my work. þ None of this work has been completed by any other person. þ I have not cheated or plagiarised the work or colluded with any other student/s. þ I have correctly referenced all resources and reference texts throughout these assessment tasks. þ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. |
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| Student Signature | S.r.patel | ||
| Assessor to complete | |||
| Assessment 2 | Assessment Result | Date | Type Of Submission |
| Assessment 2 (Workplace project | □ C (Competent)
□ NYC (Not Yet Competent) □NA (Not Assessed) |
☐ First submission
☐ First re-submission ☐ Second re-submission |
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| Assessor feedback |
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| Assessor Name | |||
| Assessor Signature | |||
Assessment 2 – Workplace Project Assessment
This assessment meets the following performance criteria:
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Performance Criteria
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| 1. Establish a team performance plan | 1.1 Identify team purpose, roles, and responsibilities according to organizational and task objectives
1.2 Develop performance plans with expected outcomes, key performance indicators (KPIs), and goals for work team 1.3 Support team members in meeting expected performance outcomes |
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| 2. Develop and facilitate team cohesion | 2.1 Develop strategies for facilitating team member input into planning, decision making, and operational aspects of team tasks
2.2 Develop or modify policies and procedures for promoting team member accountability for personal work and team tasks 2.3 Provide feedback to team members on team effort and contributions 2.4 Develop processes for identifying and addressing issues, concerns, and problems identified by team members |
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| 3. Facilitate teamwork | 3.1 Encourage team members to participate in and take responsibility for team activities
3.2 Support the team in identifying and resolving work performance problems 3.3 Promote work team collaboration through individual behavior |
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| 4. Liaise with stakeholders | 4.1 Establish and maintain open communication processes with relevant stakeholders
4.2 Communicate information from line management to the team 4.3 Communicate and follow up on unresolved issues, concerns, and problems raised by team members with line management 4.4 Address unresolved issues, concerns, and problems raised by stakeholders |
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This assessment meets the following performance Evidence:
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Performance evidence
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| · manage the effectiveness of at least one work team.
· provide feedback to encourage, value, and reward others · model desired behavior and practices · encourage and foster a shared understanding of purpose, roles, and responsibilities · support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed · develop performance plans with key performance indicators (KPIs), outputs, and goals for individuals or the team which incorporate input from stakeholders · communicate effectively with a range of stakeholders about team performance plans and team performance · evaluate and take necessary corrective action regarding unresolved issues, concerns, and problems raised by internal or external stakeholders.
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This assessment meets the following Foundation Skills:
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Foundation Skills |
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| Reading | · Analyses and interprets textual information from the organization’s policies, goals, and objectives to establish team goals or to determine corrective action | |||
| Writing | · Prepares workplace documentation that communicates complex information clearly and effectively | |||
| Oral Communication | · Engages in discussions or provides information using appropriate vocabulary and non-verbal features
· Uses listening and questioning techniques to confirm understanding and engage the audience |
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| Enterprise and initiative | · Identifies how own role contributes to broader organizational goals
· Modifies or develops policies and procedures to achieve organizational goals |
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| Teamwork | · Selects and uses appropriate conventions and protocols when communicating with diverse stakeholders
· Uses interpersonal skills to gain the trust and confidence of the team and provides feedback to others in forms that can be understood and used · Adapts personal communication style to build positive working relationships and to show respect for the opinions, values, and particular needs of others |
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| Planning and organizing | · Develops, implements, and monitors plans and processes to ensure team effectiveness
· Monitors and actively supports processes and development activities to ensure the team is focused on work outcomes · Plans for unexpected outcomes and implements creative responses to overcome challenges |
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Assessment 2 – Workplace assessment
| This project will require you to manage team effectiveness.
The project is divided into four parts: 1. Project Assessment Part 1 Establish Team Performance Plan 2. Project Assessment Part 2 Develop and Facilitate Team Cohesion 3. Project Assessment Part 3 Facilitate Teamwork 4. Project Assessment Part 4 Liaise with Stakeholders
Forms and Templates Assessment forms and templates are provided for each task in this Project Assessment unless otherwise specified. |
Part 1. Establish Team Performance Plan
Task 1.1 Create a Team Performance Plan
| ASSESSMENT INSTRUCTIONS |
| 1. Seek an opportunity within your organization for your team to undertake a task for this assessment. Ensure that the task your team will undertake can be completed within the period of your assessment.
2. Submit the following to your assessor: § Partially completed Team Performance Plan Do not write anything in the Key Performance Indicators (KPIs)section. This will be completed in the following task.
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Team Performance Plan
| Completed By: | |
| Workplace/Organisation: | |
| Date: |
| Team Requirements | |||||
| Task | Improve team performance | ||||
| Task Objectives | a. To establish a good relationship in the workplace
b. To improve the quality of information sharing |
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| Organizational Objectives | a. To improve the working efficiency of the organization
b. To increase the transparency between the company and the employee. |
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| Purpose | To incorporate better understanding between the staff members.
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| Goal | The goal is to identify the performance level of employees. | ||||
| Expected Outcome | Improving the performance level of the employees will automatically increase the efficiency and productivity of the company (Manoharan, et al., 2012). | ||||
| Individual Requirements | |||||
| Role | Responsibility | Goal | Expected Outcome | ||
| Team Member 1 | Manager | Manage staff and evaluate the activities of the employees | To ensure effective completion of the activities | Building effective culture in the company | |
| Team Member 2 | Team leader | Manage the performance of employees | Provide them with proper training | Increase in the working efficiency of the employees. | |
| Team Member 3 | |||||
| Key Performance Indicators (KPIs) | ||||
| Team KPIs | ||||
| Area of Performance | Low performance | Ideal Performance | High Performance | |
| 1 | index related to the satisfaction of employees |
√ |
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| 2 | ||||
| Individual KPIs | ||||
| Area of Performance | Low performance | Ideal Performance | High Performance | |
| 1 | Innovation and creativity | √ | ||
| 2 | ||||
Task 1.2Develop KPIs for the Team and Team Members
| ASSESSMENT INSTRUCTIONS |
| 1. Review the partially completed Team Performance Plan from Task 1.1.
2. Develop Key Performance Indicators (KPIs). Ensure that your KPIs are based on the completed sections of the Team Performance Plan from Task 1.1. |
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3. Communicate the completed Team Performance Plan to your supervisor.
During your communication with your supervisor, you must: § Discuss areas that may require amendment in the plan. § Apply any amendments your supervisor noted § Resubmit the Team Performance Plan for your supervisor’s approval Methods of communication can vary and can include, but are not limited to the following: § Conducting a meeting § Sending an email |
| 4. Submit the following documents to your assessor:
a. Completed Team Performance Plan b. At least one evidence of communicating the plan to your supervisor This will include, but is not limited to: o Meeting Minutes with the handwritten signature of the attending supervisor o Email correspondence with responses and written approval from a supervisor c. At least two pieces of evidence of emailing the Team Performance Plan to each team member. This can include, but is not limited to: o A PDF copy of each email correspondence o A printed copy of each email correspondence |
Team Performance Plan
| Completed By: | |||||||||||
| Workplace/Organisation: | XYZ LTD. | ||||||||||
| Date: | 17/06/2022 | ||||||||||
| Team Requirements | |||||||||||
| Task | Improve team performance | ||||||||||
| Task Objectives | c. To establish a good relationship in the workplace
d. To improve the quality of information sharing |
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| Organizational Objectives | c. To improve the working efficiency of the organization
d. To increase the transparency between the company and the employee. |
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| Purpose | To incorporate better understanding between the staff members. | ||||||||||
| Goal | The goal is to identify the performance level of employees | ||||||||||
| Expected Outcome | Improving the performance level of the employees will automatically increase the efficiency and productivity of the company (Manoharan, et al., 2012). | ||||||||||
| Individual Requirements | |||||||||||
| Role | Responsibility | Goal | Expected Outcome | ||||||||
| Team Member 1 | Manager | Manage staff and evaluate the activities of the employees | To ensure effective completion of the activities | Building effective culture in the company | |||||||
| Team Member 2 | Team leader | Manage the performance of employees | Provide them with proper training | Increase in the working efficiency of the employees. | |||||||
| Team Member 3 | Leader | Provide mentoring | Aim to build strong connections between the employee | Work will be completed effortlessly. | |||||||
| Key Performance Indicators (KPIs) | |||||||||||
| Team KPIs | |||||||||||
| Area of Performance | Low performance | Ideal Performance | High Performance | ||||||||
| 1 | index related to the satisfaction of employees | √ | |||||||||
| 2 | The engagement level of employee | √ | |||||||||
| Individual KPIs | |||||||||||
| Area of Performance | Low performance | Ideal Performance | High Performance | ||||||||
| 1 | Innovation and creativity | √ | |||||||||
| 2 | The turnover rate of employee | √ | |||||||||
| To –Assessor
From – Manager Date –17/06/2022 Subj – Information about documents received. Sir, We have completed the team performance plan, and we have already discussed the plan with the supervisor. And then this includes the meeting minutes that are signed by the supervisor. Rather than this, we have received the e-mail correspondence With some responses and written approval from the supervisor.
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| T0 – Team member
From – Manager CC- All staff Date – 21/06/2022 Subj – Team performance plan Hello, This is to inform you that we have summited the pdf of each email correspondence to everyone. So, please have a look.
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Task 1.3Consult Each Team Member
| ASSESSMENT INSTRUCTIONS |
| 1. To complete this task, you must hold one informal consultation with each of your team members.
2. Access the following documents: § Communication Requirements: Consultations template provided within this workbook. § Workplace documents that contain organizational protocols to be followed during consultations This can include, but is not limited to, the following: o Policies and procedures o Staff handbook 3. Complete the Communication Requirements: Consultations template by identifying at least two organization protocols that you must follow during each consultation. Protocols refer to the official rules that must be strictly observed during the facilitation of each corresponding activity. The protocols identified must be implemented during all the consultations you will conduct. 4. Submit the following to your assessor: § Completed Communication Requirements: Consultations § At least two completed Meeting Minutes
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Communication Requirements: Consultations
| Completed By: | |
| Workplace/Organisation: | XYZ LTD. |
| Date: | 17/06/2022 |
| Organizational Protocols |
| 1. A company should consult the workers when the employees can directly or indirectly be affected by the decision.
2. Workers should have the opportunity to contribute their views related to any decision that will affect them. |
Meeting Minutes
| Date: | Time:10: 30 am | Location:Xyz LTD. | |
| Purpose of the meeting | Consulting with the employees and asking their views individually | ||
| Facilitator | He ensures that the employees work better together, guides them, and handles group events. | ||
| Notetaker | His work is writing down the notes | ||
| Attendees
Please sign beside your name after the meeting. |
Name of the attendees who are attending the meeting. | ||
| Agenda Item 1 Team Performance Plan | |||
| Discussion | To increase effective communication skill | ||
| It will help the employees in increasing their work efficiency. And this will ultimately result in the productivity and efficiency of the company (Gul, et al., 2012). | |||
Meeting Minutes
| Date: | Time:10: 30 am | Location:Xyz LTD. | |
| Purpose of the meeting | Consulting with the employees and asking their views individually | ||
| Facilitator | He ensures that the employees work better together, guides them, and handles group events. | ||
| Notetaker | His work is writing down the notes | ||
| Attendees
Please sign beside your name after the meeting. |
Name of the attendees who are attending the meeting. | ||
| Agenda Item 1 Advice on Addressing Difficulties | |||
| Discussion | Innovation and creativity | ||
| We have to encourage the employees to develop creativity in their work by innovating new methods or by increasing their efficiency by learning about new technology. | |||
Task 1.4Prepare a Learning Plan & Conduct Formal Learning Opportunities
| ASSESSMENT INSTRUCTIONS |
| 1. Review each completed Meeting Minutes from Task 1.3. Identify the areas each member is expecting to have difficulties with.
Area of difficulty refers to areas or aspects of each team member’s task that each team member is having difficulty performing. 2. Access the Learning Plan template provided within this workbook. 3. Locate the Session Plan template provided within this workbook. Complete one Session Plan for each formal learning opportunity you will facilitate. 4. Submit the following to your assessor: · One Completed learning plan § At least two completed Session Plan § At least two completed Attendance Sheets
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Learning Plan
| Completed By: | |||||||
| Workplace/Organisation: | XYZ LTD | ||||||
| Date: | 17/06/2022 | ||||||
| Area of Difficulty | Kind of Formal Learning Opportunity | Planned Implementation Date | Expected Outcome | Actual Date Implemented | Actual Outcome | Assessor’s Signature | |
| 1. Communication | Workshop | 18/06/2022 | Increase in the work efficiency | 18/06/2022 | Improvement in their working efficiency | ||
| 2. Creativity | Workshop | 19/06/2022 | Improve the quality of working | 19/06/2022 | Working more efficiently and effortlessly. | ||
Session Plan
| Name: | Date: | |||
| Session Title: | Creativity and innovation | Session Length: | 19/06/2022 to 20/06/2022 | |
| Participants | Team members | |||
| Area of Difficulty | Developing new and innovative techniques to increase creativity in their work. | |||
| Learning Objective | They will be able to work more efficiently and achieve their targets effortlessly. | |||
| Introduction | Time | |||
| Grab Attention
Identify how you will introduce the session to the participants |
I will discuss the difficulties that they are facing and tell them the importance of the session that we will be conducting. | 10: 00 am | ||
| Learning Outcome
Identify what each participant should be able to do by the end of the session |
At the end of the session, each participant will have to gather information about new and creative skills and analyze it or implement it in their work. | 1:30 pm | ||
| Check Prior Knowledge
Identify what the participants already know |
I will identify it by discussing with each and everyone about their knowledge regarding their work. | 12: 00 noon | ||
| Body | Time | |||
| Explain
Outline here the planned content of the session |
We will tell them about the new and creative ways to do work. We will share some skills related to new technology that will make their work easy. | 10: 30 am | ||
| Assessment
Outline all assessments to be conducted to check what the participants have learned during the session |
We will ask them oral questions and provide them with a question paper that they will have to solve and this test will be based on the information provided to them in the current session. | 12: 45 pm | ||
| Conclusion | Time | |||
| Summarise
Outline the summary of the session content |
We will arrange a workshop for the employees where we will teach them about the new and creative ideas and then test their knowledge we will take a small test. | 1: 30 pm | ||
Attendance Sheet
| Name: | |
| Workplace/Organisation: | XYZ LTD. |
| Learning Opportunity: | Innovation and creativity |
| Date: | 19/06/2022 |
| Name | Handwritten Signature |
| Jack | jack |
| Leo | Leo |
Session Plan
| Name: | Date: | |||
| Session Title: | Thinking critically | Session Length: | 19/06/2022 to 20/06/2022 | |
| Participants | Team members, manager | |||
| Area of Difficulty | Developing new and critically thinking techniques to increase creativity in their work. | |||
| Learning Objective | They will be able to work more efficiently and achieve their targets effectively. | |||
| Introduction | Time | |||
| Grab Attention
Identify how you will introduce the session to the participants |
I will discuss the difficulties that they are facing and tell them the importance of the session that we will be conducting. | 10: 00 am | ||
| Learning Outcome
Identify what each participant should be able to do by the end of the session |
At the end of the session, each participant will have to gather information about new and creative skills and analyze it or implement it in their work. | 1:30 pm | ||
| Check Prior Knowledge
Identify what the participants already know |
I will identify it by discussing with each and everyone about their knowledge regarding their work. | 12: 00 noon | ||
| Body | Time | |||
| Explain
Outline here the planned content of the session |
We will tell them about the new and creative ways to do work. We will share some skills related to new technology that will make their work easy. | 10: 30 am | ||
| Assessment
Outline all assessments to be conducted to check what the participants have learned during the session |
We will ask them oral questions and provide them with a question paper that they will have to solve and this test will be based on the information provided to them in the current session. | 12: 45 pm | ||
| Conclusion | Time | |||
| Summarise
Outline the summary of the session content |
We will arrange a workshop for the employees where we will teach them about the new and creative ideas and then test their knowledge we will take a small test. | 1: 30 pm | ||
Attendance Sheet
| Name: | |
| Workplace/Organisation: | XYZ LTD. |
| Learning Opportunity: | Innovation and creativity |
| Date: | 19/06/2022 |
| Name | Handwritten Signature |
| Clark | Clark |
| Warner | Warner |
Part 2. Develop and Facilitate Team Cohesion
Task 2.1 Develop Strategies for Facilitating Member Input
| ASSESSMENT INSTRUCTIONS |
| 1. Access the Strategy Plans template provided within this workbook.
2. Develop at least two strategies that will encourage team members to provide their input for each situation listed below: a. Planning team tasks b. Making team decisions c. Establishing the operational aspects of the team’s task 3. Submit the completed Strategy Plans template to your assessor. |
Strategy Plans
| Learner Name: | |
| Workplace/Organisation: | XYZ LTD |
| Date | 17/06/2022 |
| Planning Team Tasks |
| 1. There should be a transparent environment working in the workplace. |
| 2. Communication properly with the team |
| Team Decision Making |
| 1. There should be a common goal for the team. |
| 2. Always present positive behavior. |
| Operational Aspects of Team Task |
Strategy for addressing urgent concerns:
|
Strategy for reallocating tasks:
|
Task 2.2Develop Policies and Procedures for Accountability
| ASSESSMENT INSTRUCTIONS |
| 1. Access your organization’s existing policy and procedures for employee accountability. Review the procedures listed in the document to identify how employees are made accountable for their actions at work.
2. Access your organization’s template for developing policies and procedures. If your organization does not have such a template, you can use the Policy and Procedures template provided within this workbook. 3. Complete one Policy and Procedure template, one for each situation listed above. When Submit two completed Policy and Procedures templates to your assessor: § One Policy and Procedures template for promoting each member’s accountability for their work § One Policy and Procedures template for promoting each member’s accountability for the team’s tasks |
Policy and Procedures Template
| Learner Name: | |
| Workplace/Organisation: | XYZ LTD. |
| Date | 17/06/2022 |
| Policy and Procedure Document
If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document. |
The policy and procedure
1. There will be the accountability of each member for their work 2. The accountability will be decided as per the qualification of the particular staff member. 3. the work will be according to the policies of the organization
|
| Policy Statement |
| The accountability of work will lead to work efficiency. |
| Procedures |
| 1. The HR Manager will distribute the responsibilities to the employees.
2. The accountability will be monitored regularly with the proper KPI management. 3. There will be proper and regular operational meetings with employees (Yan et al.,2015).
|
Policy and Procedures Template
| Learner Name: | |
| Workplace/Organisation: | XYZ LTD. |
| Date | 17/06/2022 |
| Policy and Procedure Document
If you chose to modify an existing document, identify the original document’s title. If you chose to develop a new one, identify the name of your new policy and procedure document. |
The policy and procedure
1. There will be the accountability of each member for their work 2. The accountability will be decided as per the qualification of the particular staff member. 3. the work will be according to the policies of the organization 4. the task and activities will be done with innovative ideas. 5. Innovation and critical thinking training will be given so that growth of the organisation can be possible. |
| Policy Statement |
| The accountability of work and innovation will lead to work efficiency. |
| Procedures |
| 1. The HR Manager will distribute the responsibilities to the employees.
2. The accountability will be monitored regularly with the proper KPI management. 3. There will be proper and regular operational meetings with employees (Yan et al.,2015).
|
Task 2.3Develop Processes for Performance Issues, Concerns, and Performance Problems
| ASSESSMENT INSTRUCTIONS |
| 1. Access the Processes Document provided within this workbook.
2. Develop the following processes listed for each matter: a. Performance Issues b. Concerns c. Performance Problems 3. Submit the completed Processes Document to your assessor |
Processes Document
| Learner Name: | |
| Workplace/Organisation: | XYZ LTD |
| Date | 17/06/2022 |
| Performance Issues |
| Process for Identifying |
| By measuring of KPI performance of quantity and quality of work of the staff |
| Process for Addressing |
| 1. Keep performance issues specific and unemotional.
2. Always go thoroughly with the issue so that cause can be identified. 3. never make performance issues personal 4. there should be an action plan to solve and address the performance issues |
| Concerns |
| Process for Identifying |
| The process of identifying the concerns by identifying the root cause which is making the concern. |
| Process for Addressing |
| Identify the cause of the concern
Defining what is the concern Defining a proper solution and mitigating the concern with implementing the particular solution. And monitoring the solution which proper feedback. |
| Problems |
| Process for Identifying |
| By identifying the root cause of the problem and the effect of the problems on other members. |
| Process for Addressing |
| 1. define the problem
2. then generate the solution which will suitable for the situation. 3. evaluate all the solutions and implement that solution 4. after implementation evaluate the result properly again (Flynn, et al.,2016). |
Task 3.1 Plan and conduct Team Activities and provide feedback on the team’s performance
| ASSESSMENT INSTRUCTIONS |
| 1. To complete this task, you must meet with your teammates to plan for the team activities your team will undergo.
2. Identify at least two activities that your team can do that are related to your team’s task. Each activity chosen must allow your team members to take on their roles and responsibilities based on the Team Performance Plan in Task 1.2. 3. Conduct the meeting with your team members. a. Discuss at least two team activities you have identified for the team to do. b. For each team activity, complete the Action Plan by discussing the following with your team members: i. At least one action item for each team member to do during each team activity. ii. Indicate the team member that is assigned to each action item. iii. The planned implementation date for each action item iv. Anticipated result for each action item You must complete one Action Plan for each activity. 4. Arrange a time with your assessor to observe you in conducting the team activities. Provide your assessor with two copies of the Observation Form. Discuss all requirements of the task with your assessor and prepare these before each team activity. 5. Access the Feedback Form provided within this workbook. You must have one copy for each team member. Complete one form per member for each activity conducted. 6. Feedback for each team member is based on the Feedback Forms completed for each activity. § Areas where the team member performed well § Areas that the team member needs to improve on § Advise each member on how they can improve their performance 7. Submit the following to your assessor: § At least two Feedback Forms from Activity 1 § At least two Feedback Forms from Activity 2 § At least two completed Action Plans § Meeting minutes (discussion for team performance)
|
Action Plan
| Completed By: | |
| Workplace/Organisation: | XYZ LTD |
| Date: | 20/06/2022 |
| Team Activity | Creativity and innovation |
| Action Item | Person Responsible | Planned Implementation Date | Anticipated Result | Actual Date Implemented | Actual Result | Assessor’s Signature |
| Conduct workshop | Team leader | 19/06/2022 | To provide them with information about new skills | 19/06/2022 | Implemented | |
| Make them aware of new skills | Team leader | 19/06/2022 | Shared many innovative and creative skills with them | 19/06/2022 | Shared many innovative and creative skills with them | |
| Take a small test relevant to the session | Team leader | 19/06/2022 | To know what they learned | 19/06/2022 | They grabbed a lot of information. |
Feedback Form
| Learner Name: | |
| Workplace/Organisation: | XYZ LTD. |
| Team Member: | Jack |
| Date: | 20/06/2022 |
| 1. Identify what was done well during the activity. | |
| He seriously participated in the workshop and took a good initiative in the workshop
He learned many different types of skills. |
|
| 2. Identify what was not done well during the activity | |
| He took initiative in the workshop by sharing the ideas and skills that he knew. He actively participated in the whole training session. | |
| 3. Identify at least one suggestion for improvement | |
| He should focus on developing active listening. | |
| 4. Other comments or feedback | |
| He should focus on time management and should develop the habit of active listening (Brown, et al., 2016). | |
Action Plan
| Completed By: | |
| Workplace/Organisation: | XYZ LTD |
| Date: | 20/06/2022 |
| Team Activity | innovation |
| Action Item | Person Responsible | Planned Implementation Date | Anticipated Result | Actual Date Implemented | Actual Result | Assessor’s Signature |
| Conduct workshop | Team leader | 19/06/2022 | To provide them with information about new skills | 19/06/2022 | Implemented | |
| Make them aware of new skills | Team leader | 19/06/2022 | Shared many innovative and creative skills with them | 19/06/2022 | Shared many innovative and creative skills with them | |
| Take a small test relevant to the session | Team leader | 19/06/2022 | To know what they learned | 19/06/2022 | They grabbed a lot of information. |
Feedback Form
| Learner Name: | |
| Workplace/Organisation: | XYZ LTD. |
| Team Member: | Joe |
| Date: | 20/06/2022 |
| 1. Identify what was done well during the activity. | |
| He seriously participated in the workshop and took a good initiative in the workshop
|
|
| 2. Identify what was not done well during the activity | |
| He took initiative in the workshop by sharing the ideas and skills that he knew. He actively participated in the whole training session. | |
| 3. Identify at least one suggestion for improvement | |
| He should focus on developing active listening. | |
| 4. Other comments or feedback | |
| He should develop the habit of active listening (Brown, et al., 2016). | |
Meeting Minutes
| Date:19/06/2022 | Time:9: 45 am | Location: XYZ LTD. | |
| Purpose of the meeting | To discuss the activities that are identified for the employees | ||
| Facilitator | He ensures that the employees work better together, guides them, and handles group events. | ||
| Notetaker | His work is to write notes during the interview | ||
| Attendees
Please sign beside your name after the meeting. |
Name of the attendees who all attended the meeting | ||
| Agenda Item 1 Feedback on Performance | |||
| Discussion | The topic of discussion was to provide training on how to develop creativity in the work | ||
| For the Team | |||
| Team participation was very nice they all attended the workshop well and equally contributed to the training by sharing their ideas and innovative skills. | |||
| For each Team Member | |||
|
Some team members were good listeners but some of the employees need to focus on active listening and learning (Brown, et al., 2016).
|
|||
| Agenda Item 2 Encourage Team Members | |||
| Discussion | Motivate them to attend the workshop | ||
| The team leader should motivate the team members by telling them the advantage of attending the workshop as it will help them to improve their working skills. | |||
Part 4. Liaise with Stakeholders
Task 4.1 Meet with Stakeholders & Request a Follow-up
| ASSESSMENT INSTRUCTIONS |
| 1. To complete this task, you must discuss your team’s performance with at least two different stakeholders.
2. Review the feedback provided to the whole team from the completed Meeting Minutes from Task 3.1. 3. Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate in this task. Provide your assessor with a copy of the Observation Form.
|
|
4. Arrange a meeting with at least two internal stakeholders relevant to your team’s task. The two internal stakeholders must include your supervisor and one other relevant internal stakeholder.
Other relevant internal stakeholders may include, but are not limited to, the following: § Assistant Managers § Senior Management 5. Access your organization’s Meeting Minutes template to record your meeting with at least two relevant internal stakeholders. 6. Conduct the meeting with the relevant internal stakeholders. Overall team performance based on the feedback provided to the team in Task 3.1. 7. Review the issues, concerns, and problems identified by your team that you communicated to the internal stakeholders. 8. Follow-up on the status of the unresolved matters you identified. 9. Write a follow-up email to your supervisor. Your email must contain the following information: 10. A request for a follow-up on the status of the unresolved issues, concerns, and problems you had discussed in this Task. 11. Send your follow-up email on the identified date for follow-ups which was discussed during the meeting. |
| 12. Submit the following to your assessor:
· Completed Meeting Minutes · A PDF copy of the email correspondence
|
Meeting Minutes
| Date:21/06/2022 | Time:11:00 am | Location:XYZ LTD. |
| Purpose of the meeting | To discuss the team performance. | |
| Facilitator | He ensures that the employees work better together, guides them, and handles group events. | |
| Notetaker | A person who makes notes during the interview | |
| Attendees
Please sign beside your name after the meeting. |
People who attended the meetings
Supervisor and Team leader |
|
| Agenda Item 1 Team Requirements | |
| Discussion | We should arrange a brainstorming workshop |
| We should arrange brainstorming sessions for them so that they can grab things faster. | |
| Agenda Item 2 Overall Team Performance | |
| Discussion | Feedback based on team performance |
| Overall performance of the team was good they equally participated in the workshop by sharing their innovative and creative skills. | |
| Agenda Item 3 Issues, Concerns and Problems and Follow-up | |
| Discussion | Active listening |
| We identified that the team should develop the habit of active listening so that they can learn the skills faster and more effectively (Boonpektrakul, et al., 2014). | |
| To: Supervisor
From: Mentor Subject: For the follow-ups Date: 19-08-2022 Dear sir I have gone through the action plan and interview with Jack and Joe and I had request you to take follow up of the innovation and critical thinking for the cross checking of the mentoring session of the Jack and Joe. I am attaching some of the files and interview videos of the both so that you can ensure about the coaching sessions and mentoring session. Kindly regards, ABC Mentor |
Task 4.2Create and Implement the Action Plan
| ASSESSMENT INSTRUCTIONS |
| 1. Review your email correspondence with a supervisor from Task 4.1. Review the still unresolved issues, concerns, and problems that were identified by your team members.
2. Locate the Action Plan provided within this workbook. Complete all sections of the Action Plan. 3. Implement the action items identified in the Action Plan for each unresolved feedback.
|
| 4. Submit the completed Action Plan to your assessor.
|
Action Plan
| Completed By: | |
| Workplace/Organisation: | XYZ LYD. |
| Date: | 21/06/2022 |
| PART I | |||||
| Source of Feedback
Identify if unresolved feedback was identified by an internal or external stakeholder |
Feedback is generated by evaluating team performance in the workshop. | ||||
| Unresolved Feedback | Relevant Organisational Policy and Procedure | Relevance of Policy and Procedure to Feedback | |||
| Performance Issues | |||||
| 1. Communication skill | Open communication | Provide training on a related issue | |||
| 2. Active learning | The organization should provide skill training programs. | Provide lecture on active learning | |||
| Concerns | |||||
| 1. Productivity | Follow the policy regarding sales | By focusing on it the productivity of the employee and the company will increase. | |||
| 2. Innovation | Include new technology | This will increase the productivity and work efficiency of the organization. | |||
| Performance Problems | |||||
| 1. Work efficiency is decreasing | They should introduce important drivers for increasing the efficiency | Provide effective training
(Boonpektrakul, et al., 2014). |
|||
| 2. Dealing with clients gets effected | The organization should guide the employees | Provide proper training. | |||
| PART II | |||||||||
| Action Item | Planned Implementation Date | Expected Outcome | Date Implemented | Actual Result | Assessor’s Signature | ||||
| Performance Issues | |||||||||
| 1.
Communication skill |
22/06/2022 | Work efficiency will increase | 22/06/2022 | Work efficiency increases | |||||
| 2 Active learning | 22/06/2022 | Will increase grabbing efficiency of the employees | 22/06/2022 | Efficiency increased | |||||
| Concerns | |||||||||
| 1. Productivity | 23/06/2022 | Productivity will increase | 23/06/2022 | Productivity increased | |||||
| 2. Innovation | 23/06/2022 | Creativity will increase | 23/06/2022 | Creativity increased | |||||
| Performance Problems | |||||||||
| 1. Work efficiency is decreasing | 22/06/2022 | Work efficiency may increase | 22/06/2022 | Efficiency increased | |||||
| 2. Dealing with clients gets effected | 22/06/2022 | Dealing efficiency increases | 22/06/2022 | Communication skillsincreased | |||||
| Assessment Details | |||||
| Learner | |||||
| Course Code | |||||
| Unit of Competency | BSBTWK502 Manage team effectiveness (Release 1) | ||||
| Assessor Name | |||||
| RTO | |||||
| Assessment Activity | Satisfactory | Needs more evidence | |||
| Short Answer Questions | |||||
| Short Answer Question 1 | ¨ | ¨ | |||
| Short Answer Question 2 | ¨ | ¨ | |||
| Short Answer Question 3 | ¨ | ¨ | |||
| Short Answer Question 4 | ¨ | ¨ | |||
| Short Answer Question 5 | ¨ | ¨ | |||
| Practical Assessment | |||||
| Part 1 Task 1.1 Create Team Performance Plan | ¨ | ¨ | |||
| Part 1 Task 1.2 Develop KPIs for the Team and Team Members | ¨ | ¨ | |||
| Part 1 Task 1.3 Consult Each Team Member | ¨ | ¨ | |||
| Part 1 Task 1.4 Prepare a Learning Plan&Conduct Formal Learning Opportunities | ¨ | ¨ | |||
| Part 2 Task 2.1 Develop Strategies for Facilitating Member Input | ¨ | ¨ | |||
| Part 2 Task 2.2 Develop Policies and Procedures for Accountability | ¨ | ¨ | |||
| Part 2 Task 2.3 Develop Processes for Performance Issues, Concerns, and Performance Problems | ¨ | ¨ | |||
| Part 3 Task 3.1 Plan and conduct Team Activities and provide feedback on the team’s performance | ¨ | ¨ | |||
| Part 4 Task 4.1 Meet with Stakeholders & Request for a Follow-up | ¨ | ¨ | |||
| Part 4 Task 4.2Create and Implement the Action Plan | ¨ | ¨ | |||
| Assessor’s Comments |
| Remarks/feedback |
| Details of further evidence required |
| Please tick the appropriate box. | Yes | No | |||
| Comments and further action required are noted in the Learner Assessment Pack | ¨ | ¨ | |||
| Results discussed and agreed to by the learner
You have the right to appeal the outcome of your assessment. |
¨ | ¨ | |||
| The Learner is | ¨ Competent
¨ Not Yet Competent |
||||
| Assessor’s signature | Date signed
|
||||
| I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above. | |||||
| After reassessment, the Learner is: | ¨ Competent | ¨ Not Yet Competent | |||
| Assessor’s signature | Date signed
|
||||
References
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Manoharan, T. R., Muralidharan, C., & Deshmukh, S. G. (2012). A composite model for employees’ performance appraisal and improvement. European journal of training and development.
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Yan, D., O’Brien, W., Hong, T., Feng, X., Gunay, H. B., Tahmasebi, F., & Mahdavi, A. (2015). Occupant behavior modeling for building performance simulation: Current state and future challenges. Energy and buildings, 107, 264-278.
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