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BSBTWK502 Manage team effectiveness

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment

Question Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Question 5
Task Outcome:                 Satisfactory  Not Yet Satisfactory
Student Name:
Assessor Name:

Assessor Signature:


Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

·         impacts of group dynamics on team performance

·         methods of establishing team activities including communication processes

·         strategies that can support team cohesion, participation and performance

·         strategies for gaining consensus

·         issue resolution strategies.


Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.


It is advisable to:


·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.


Specifications You must submit to GOALS the


·         assessment coversheet,

·         answers to all questions,

·         references.


Resources and equipment •         computer with Internet access,

•         access to Microsoft Office suites or similar software,

•         learning material.

Re-submission opportunities

You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below:

Question 1

Provide examples to explain how group dynamics can support (2 examples) and hinder (2 examples) team performance. (30-50 words/example)

  Example and explanation
Support 1. They need to support them during the poor communication. This thing is caused by the communication gap and the team might be underperformance.
2. They need to take the support of the formal training.


1.    Lack of communication.
2.     Lack of motivation in the organizational people(Hancock, et al., 2020).

Question 2

Outline four (4) methods of establishing team activities; at least one must be relevant to communication processes.

(40-60 words/method)

Method Outline
Communication activities They need to make the communication effective and make communication in an effective way.
Decision-making activities They need to take the decision by themselves if in case they need anyone’s advice so they can take the advice and make the decision activity.
Planning activities They need to plan the activity and then make the activity.
trust-building activities They need to build trust in themselves and also built trust in the team.

Question 3

Outline four(4) strategies that can support team cohesion, participation and performance.

(40-60 words/strategy)

Strategy Outline
Strategy 1: They need to encourage the team for the team communication and give them the training regarding the effective communication. They need to stable the open communication and encourage the team for their ideas and efforts regarding the organization.
Strategy 2: They need to involve the team in the team-building activity and focus on their goals and team needs. They need to build the relationship among the organizational team members and give them the contribute to achieving their goals.
Strategy 3: They need to structure the organizational goals they need to understand their team and their responsibility.
Strategy 4: Give them the training for their good performance and give them the organizational development lessons (Hancock, et al., 2020).

Question 4

Explain three (3) strategies for gaining consensus within a team.

(40-60 words/strategy)

Strategy Explanation
Strategy 1: Decision-making process, they need to give them the authority regarding the organizational process and procedures so they are able to do their work properly and they are able to focus on their organizational work.
Strategy 2: They need to make them interested in the organizational work so they are able t enhance their organizational knowledge and make the strategy regarding the organizational change.
Strategy 3: Do the representation to the employees regarding their organizational context and give them the training regarding the organizational changes and programs (Orchard, et al., 2022).

Question 5

Explain three (3) strategies that can be used to resolve issues within the team

(40-60 words/strategy)

Strategy Explanation
Strategy 1: They need to establish communication with the team and asked what kind of issue they are facing in the organization.
Strategy 2: In this, they need to listen to them with the effectiveness and listen to their issue and try to sort their organizational issue.
Strategy 3: They need to give the representative to the stakeholders of the organization so they are able to understand their concerns and understand the organizational issue (Orchard, et al., 2022).


Hancock, J., Witter, T., Comber, S., Daley, P., Thompson, K., Candow, S., … & Kits, O. (2020). Understanding burnout and moral distress to build resilience: a qualitative study of an interprofessional intensive care unit team. Canadian Journal of Anesthesia/Journal canadien d’anesthésie67(11), 1541-1548.

Orchard, J. J., Maddocks, D., Carneiro, E., & Orchard, J. W. (2022). A review of legal, ethical, and governance issues for team doctors. Clinical journal of sport medicine32(3), 248-255.

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