Manage project quality
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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| Marking
Completed successfully
Did the student satisfactorily: |
Comments | Y | N | DNS |
| The student has satisfactorily completed and submitted the following:
· Notes from the briefing session in week 1 in Task 2.1A · Project quality management plan in Task 2.1B · Summary of agreed on changes to the quality management plan in Task 2.1C · Summary of feedback and inputs into the project quality plan in Task 2.2 · Project quality management plan in Task 2.2 |
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☐ | ☐ | ☐ |
| The student actively participated in the briefing session with the project sponsor in week 1 of class (Role-Play in simulated work conditions):
· Asked questions relevant to project quality planning · Listened actively · Took notes |
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☐ | ☐ | ☐ |
| The student presented the project quality plan to relevant stakeholders in week 3 of class (Role-Play in simulated work conditions):
· Confirmed quality objectives and standards · Discussed and confirm quality metrics and requirements for each project deliverable · Negotiated proposed roles and responsibilities for project quality management · Confirmed quality assurance and control processes and practices · Demonstrated support for the quality management plan · Used active listening and questioning to elicit views and opinion of others · Documented feedback and inputs from the group of stakeholders · Adopted a collaborative approach |
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☐ | ☐ | ☐ |
| Agreed on changes to the project quality plan were applied. |
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| The student attended the meeting with the marketing team and the project sponsor in week 3:
· Identify the quality objectives and standards in consultation with the marketing team · Consult with the marketing team on quality requirements · Consider inputs from the project sponsor, played by the trainer and assessor in simulated work conditions · Listened actively |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify quality objectives and standards with input from relevant stakeholders · Develop quality metrics for the project and any product output in a quality management plan · Select quality management methods and tools for resolving quality issues
This is evidenced by: · Notes from the briefing session in week 1 in Task 2.1A · Project quality management plan in Task 2.1B · Summary of agreed on changes to the quality management plan in Task 2.1C · Summary of feedback and inputs into the project quality plan in Task 2.2 · Project quality management plan in Task 2.2 · Active participation in the briefing session with the project sponsor (Refer to marking sheet) · Active participation in the meeting with relevant stakeholders in Task 2.1C and Task 2.2.1 (refer to marking sheet) |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Consult with project team and stakeholders on quality requirements
This is evidenced by: · Notes from the briefing session in week 1 in Task 2.1A · Summary of feedback and inputs into the project quality plan in Task 2.2 · Active participation in the briefing session with the project sponsor (Refer to marking sheet) · Active participation in the meeting with relevant stakeholders in Task 2.1C and Task 2.2.1 (refer to marking sheet) |
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☐ | ☐ | ☐ |
| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. |
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Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
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Table of Content
Task 2 – Determine quality requirements 6
Task 2.1 Determine quality requirements. 10
Task 2 – Determine quality requirements
| Task summary and instructions
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| What is this assessment task about? | Refer to and read the documents saved in a separate folder:
· MMI company profile and project task · Policies and Procedures
You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).
· The Board of Directors (BoD) has allocated 3 million dollars to the project. · Project duration: 1 year. · You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)
The project includes:
· Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities · Rent the premise · Obtain necessary permits · Source architect and building company · Source and buy furniture and equipment · Liaise with the architect and building company
The project steering committee is composed of:
· Mr Eli Brown – Non-executive Director
· Mr Leonard Black – CFO · Academic Manager (Jacob Graham)
The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.
You will have to:
· Determine the project requirements · Work in collaboration with pertinent stakeholders · Scope the project · Cost and resource the project · Develop the project plan · Execute the project · Finalise the project
Each unit covered in your Diploma of Project Management will address a part of the project:
· Scope · Time · Quality · Cost · Human Resources · Information system and communication · Risk · Project Integration · Communicate with influence · Facilitate continuous improvement in project work · Develop project workplace policy and procedures for sustainability · Lead and manage project team effectiveness
BSBPMG532 addresses project quality.
Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.
Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).
You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet.
Form or join a project team (3-4 students in the team). Document the name of the students in the table below:
You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to quality management.
Although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such.
Please note that the performance evidence for this unit of competency requires you to demonstrate the ability to manage project quality on at least two occasions. This assessment has been designed to meet that requirement.
This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☒ · Case Study ☒ · Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Identify quality objectives and standards with input from relevant stakeholders · Develop quality metrics for the project and any product output in a quality management plan · Select quality management methods and tools for resolving quality issues · Consult with project team and stakeholders on quality requirements
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following: · Task 2.1 Determine quality requirements
· Task 2.2 Case Study
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
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| What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
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| Specifications | You must deliver/participate in:
· Attend a project briefing session with the Project Sponsor in week 1 of class – Role Play in simulated work conditions · Present and discuss the project quality plan with relevant stakeholders in week 3 – Role Play in simulated work conditions · Discuss the requirements of the project quality plan (case study) in week 3 with relevant stakeholders – Role Play in simulated work conditions
You must submit to GOALS
· Notes from the briefing session in week 1 · Project quality management plan · Summary of agreed on changes to the quality management plan · Summary of feedback and inputs into the project quality plan (Case Study) · Project quality management plan (Case Study) |
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| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided
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| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Complete the following activities:
Task 2.1 Determine quality requirements
This task requires you to:
- Determine quality requirements for the project
- Develop a quality management plan
- Distribute and discuss the project quality management plan with the project team and stakeholders
Attend a briefing session with the trainer and assessor (who will play the role of Project Sponsor) in week 1 of class.
During the briefing session, the Project Sponsor will illustrate the project, and you will have an opportunity to discuss the quality objectives and standards expected in the project.
Take notes during the meeting to inform the project quality management plan (Task 2.1B).
It is advisable to review the requirements of the project quality management plan to ask relevant questions.
The trainer and assessor will validate your participation in the briefing session in the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to attend a briefing session.
Duration: 45 minutes
Summarise the notes taken during the briefing session in the space provided below.
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Quality objectives: 1. Acceptable tolerance 2. Gain the production efficiencies 3. Garner the customer loyalty 4. Enhance the quality of work and minimize the risks
Expected standards in the project are- 1. Regulations and legislation 2. Policy and procedure of organization 3. Quality standards (Pheng, 2018).
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- Project quality management plan
Develop a project quality management plan (Template 1).
Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) as needed.
Template 1 -Project Quality Management Plan
Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget. (40-80 words)
| Project name- new campus of Sydney
It is undertaken because the quality of the project can be managed effectively from the planning of the project until it is delivered successfully. The plan includes the approaches which will be used for managing the quality and the quality requirements. Timeline- 1 year A 3-million-dollar budget is allocated to the project (Pheng, 2018).
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Project objectives and requirements
List the project objectives (4-5) of the project and requirements (4-5)
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Project objectives- 1. To provide quality services and the best services to the client 2. To increase the productivity of the organization 3. To enhance the customer’s experience 4. Increase organization revenue
Requirements- 1. Develop a new marketing strategy 2. Provide customer service training to employees 3. Develop new marketing strategies 4. Timely meetings to know the project progress (Lazko, 2018).
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Project deliverables
List the project deliverables (6-8)
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Project deliverables- 1. Budget report of project 2. Initial design 3. Time tracking report of project 4. Progress report 5. Human resources
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Project stakeholders
Identify 8-10 project stakeholders (groups and/or individuals).
| Names and Roles | Responsibilities, role or interest in the project | Quality requirements expected by the stakeholder group or individuals |
| Peter
Project Manager
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1. Project ideas are planned and developed | To make sure the project is finished on time. |
| Olive
HR manager
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1. Recruitment
2. Induction and training 3. Provide performance management support 4. Maintain the goof employee relations 5. Ensure safety of the employees and person who visits the organisation. 6. Compensation and benefits
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To provide quality services and timely provide training to the employees. |
| Hennery
Marketing Manager
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1. Develop promotional activities
2. design of marketing collaterals for events 3. develop social media strategies 4. market research and maintain public relations
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To timely develop the promotional strategies for the organisation. |
| Michal
Quality Manager
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1. Understand the needs and wants of the customers.
2. Develop the effective quality control processes. |
Understand the needs and wants of the customers.
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| Smith
Finance Manager
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1. Maintain the financial records of account receivable, account payable, and invoicing
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To prepare the budget and timely reports of the organisation.
To manage the finances of the organization
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| Joshua
IT manager |
1. Develop network service
2. Database administration (inventory and staff files) 3. Maintenance and update a communication system including CRM. 4. Data management and security |
To maintain a good relationship system with the customers. |
Project Quality Management Approach
| Quality Management Approach | |||
| Objectives
Determine and list five quality objectives for the project. |
Quality objectives-
1. Acceptable tolerance 2. Gain the production efficiencies 3. Gain the loyalty of the customers 4. Enhance the quality of work and minimize the risks
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| Development
Outline all the following in a cohesive and comprehensive series of paragraphs: o Mention what essential project requirements/objectives/needs are considered for quality planning o Identify and list the significant inputs into the plan o Mention any industry or organisational quality standards that are taken into consideration o Describe the involvement of key stakeholders (specifically mention what stakeholders) in the development of the quality plan. o Identify what specific policies and procedures are taken into consideration when developing the quality plan (100-150 words) |
For the quality planning, some of the things which must be considered are-
1. Make sure decision-making must be evidence-based. 2. People engagement 3. Focus of customers 4. Employee engagement
Significants input into the plan- 1. description of the plan 2. Risk identification and budget
Quality standard which must be considered is ISO 9000 ISO 9001.
Key stakeholders which are involved are- 1. HR manager 2. Quality manager 3. Marketing manager 4. Project manager (Lazko, 2018).
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| Organisation, responsibilities and interfaces
Determine and record the primary roles and responsibilities of the project team and other critical stakeholders as related to project quality management. It could include coaching, mentoring, auditing processes, project reviews, provision of crucial knowledge and expertise. Add additional rows if needed. |
Name | Role | Quality Responsibilities |
| Peter
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Project Manager
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To make sure the project is finished on time. | |
| Olive
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HR manager
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To provide quality services and timely provide training to the employees. | |
| Hennery
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Marketing Manager
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To timely develop the promotional strategies for the organization. | |
| Michal
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Quality Manager
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Understand the needs and wants of the customers.
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| Smith
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Finance Manager
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To prepare the budget and timely reports of the organization.
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| Joshua
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IT manager | To maintain a good relationship system with the customers. | |
| Quality control
Outline all the following in a cohesive and comprehensive series of paragraphs: o The plan for QC and QA: when they will be performed, tools and techniques that will be utilised, key personnel that will perform them. Any relevant information on how you will analyse the data. o Process for recording the QC and QA data and how they will be communicated to relevant stakeholders. o What process is in place if it is determined that quality standards do not comply with the standards defined in the plan at the end of the project? (100-150 words) |
Regular meetings will be conducted with the project members and project progress will be discussed with them. To analyze the data benchmarking and audit will be conducted for the assurance of quality.
For recording, the QC & AQ data DQO process will be used and to relevant stakeholders, in a meeting it can be communicated.
The process which will be used is 1. Quality planning 2. Quality assurance 3. Quality control (Wu, et al., 2019). |
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Quality Planning Register
Develop the register for each project deliverable.
| Project Deliverable | Quality requirements | QA activities | QC activities | Quality standards/measurements
and tools
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| Meeting with stakeholders to discuss the client’s needs
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The checklist can be prepared | A timely meeting will be conducted | Regular inspection will be done | Six sigma method |
| Goals will be prioritized (Markou, 2020). | training will be provided | Timely reports will be taken form the employees | Specification of performance to follow the demand of customers | RACI charts |
- Communicate and discuss the project quality management plan
Schedule a time with the trainer and assessor in week 3 of class to present the project quality management plan to the project sponsor (played by the trainer and assessor) and a group of relevant stakeholders (members of the project team and the project steering committee played by a group of classmates) in a simulated work environment.
When presenting your work:
- Confirm quality objectives and standards
- Discuss and confirm quality metrics and requirements for each project deliverable
- Negotiate proposed roles and responsibilities for project quality management
- Confirm quality assurance and control processes and practices
- Demonstrate support for the quality management plan
- Use active listening and questioning to elicit views and opinion of others
- Document feedback and inputs from the group of stakeholders
- Adopt a collaborative approach
Duration: 15 minutes.
The trainer and assessor will evaluate your performance during the presentation and provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to present the project quality management plan.
At the end of the meeting:
- Finalise the project quality management plan. Document the agreed changes in the table provided below:
| Agreed changes | |
| Stakeholders’ expectations | Several improvements were made to the project to meet stakeholders’ expectations, and the sponsor was satisfied with the results. An entrance layout change was made to the building. For the project to be completed on time, communication between the members of the team, the relevant stakeholders, and the project sponsor was crucial. |
| Quality management approach | A quality management plan was updated and changes in the entrance’s layout were allocated within the timeframe & registered. |
| Quality Planning Register |
Deliverables were outlined in the quality planner register. Along the way, the sponsor of the project made the following decisions: Due to a change in the entrance layout, quality control activities had to be implemented to ensure that the project would be completed on time (Lu, et al., 2019). |
Please note that the trainer and assessor will check that the agreed changes have been applied to the project quality management plan submitted with your assessment.
Task 2.2 Case Study
This task requires you to:
- Determine quality requirements for the project
- Develop a quality management plan
Consider the following scenario.
The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop a quality management plan for this project.
The plan will be used by the marketing team in charge of organising the event.
Please note the event will be planned and delivered by existing staff only: the marketing team, and any other individual staff you believe should be included from the organisational chart.
Please see details below:
| Event (Project) | Presenting the new campus to education agents |
| Type of event | Virtual event
Zoom meeting |
| Structure | PowerPoint Presentation
Q&A |
| Duration | 1 hour |
| Budget | $1,500 |
| Date | Event Date: 20/6/20XX
Note: event planning starts on 10/5/20XX |
| Presenter | Marketing Manager |
| Organiser | Marketing Team |
| Attendees | · Education Agents
· MMI -CEO · MMI CFO · Marketing Manager and Marketing team · Academic Manager |
| Requirements for the human resource plan | · Support the marketing team with organising the event
· Ensure project roles are allocated according to planned work |
Schedule a time with the trainer and assessor in week 3 to discuss the requirements of the project quality management plan with the marketing team (played by a group of classmates) in a simulated work environment:
- Identify the quality objectives and standards in consultation with the marketing team
- Consult with the marketing team on quality requirements
- Consider inputs from the project sponsor, played by the trainer and assessor in simulated work conditions
- Develop a project quality plan
The trainer and assessor will validate your active participation in the meeting with the marketing team and provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to present the project quality management plan.
- Summarise the feedback and inputs received from the marketing team and the project sponsor in the space provided below.
(50-100 words)
| For the sponsor and marketing team the inputs received are-
1. To the education agents there is need to present the new Sydney campus. 2. There is need to develop the Power point presentation. 3. The event will be conducted via zoom meeting. And it will be virtual event. 4. There is need to develop gathered some of the resources for the event (Pandian, 2022).
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- Develop a project quality management plan (Template 1)
Template 1 -Project Quality Management Plan
Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget. (40-80 words)
| project name- new campus of Sydney
It is undertaken because the quality of the project can be managed effectively from the planning of the project until it is delivered successfully. The plan includes the approaches which will be used for managing the quality and the quality requirements The event is organized to present the new campus of Sydney to the education agents. The event will be of 1 hours and $1500 budget is allocated to the event (Pandian, 2022).
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Project objectives and requirements
List the project objectives (2-3) of the project and requirements (2-3)
| Project objective is to make the event successful.
Project requirements are- · Laptop · IT manager · Projector |
Project deliverables
List the project deliverables (4-6)
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Event planning Roles and responsibilities allocation Preparation of PowerPoint presentation Quality plan development (Bathe, et al., 2021).
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Project stakeholders
Identify 5-6 project stakeholders (groups and/or individuals).
| Names and Roles | Responsibilities, role or interest in the project | Quality requirements expected by the stakeholder group or individuals |
| Peter
Project Manager
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Project ideas are planned and developed | To make sure the project is finished on time. |
| Olive
HR manager
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Provide training to the team | Team members improved skills and knowledge in event. |
| Hennery
Marketing Manager
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New marketing strategies will be develop for the event | To timely develop the promotional strategies for the organisation.
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| Michal
Quality Manager
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To make sure of the quality services | Understand the needs and wants of the customers.
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| Smith
Finance Manager
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To allocate funds effectively and make sure it is not wasted. | To manage the finances of the organization
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| Joshua
IT manager |
Data management and security | To make sure the latest technology is used for the event |
Project Quality Management Approach
| Quality Management Approach | |||
| Objectives
Determine and list three quality objectives for the project. |
To make the event successful.
The presentation must be very impactful. The latest technology must be used.
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| Development
Outline all the following in a cohesive and comprehensive series of paragraphs: o Mention what essential project requirements/objectives/needs are considered for quality planning o Identify and list the significant inputs into the plan o Mention any industry or organisational quality standards that are taken into consideration o Describe the involvement of key stakeholders (specifically mention what stakeholders) in the development of the quality plan. o Identify what specific policies and procedures are taken into consideration when developing the quality plan (80-120 words) |
For the quality planning, some of the things which must be considered are-
1. There must be no mistakes in the presentation. 2. Make sure decision-making must be evidence-based.
Significants input into the plan- 1. description of the plan 2. Risk identification and budget allocation
Quality standard which must be considered is ISO 9000 ISO 9001.
Key stakeholders which are involved are- 1. HR manager 2. Quality manager 3. Marketing team and manager 4. IT team (Markou, 2020).
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| Organisation, responsibilities and interfaces
Determine and record the primary roles and responsibilities of the project team and other critical stakeholders as related to project quality management. It could include coaching, mentoring, auditing processes, project reviews, provision of crucial knowledge and expertise. Add additional rows if needed. |
Name | Role | Quality Responsibilities |
| Peter
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Project manager | Project ideas are planned and developed | |
| Olive
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HR manager
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Olive
Provide training to the team |
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| Hennery
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Marketing Manager
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New marketing strategies will be develop for the event | |
| Michal
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Quality Manager
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To make sure of the quality services | |
| Smith
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Finance Manager
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To allocate funds effectively and make sure it is not wasted. | |
| Joshua
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IT manager | Data management and security | |
| Peter
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Project Manager
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Project ideas are planned and developed | |
| Quality control
Outline all the following in a cohesive and comprehensive series of paragraphs: o The plan for QC and QA: when they will be performed, tools and techniques that will be utilised, key personnel that will perform them. Any relevant information on how you will analyse the data. o Process for recording the QC and QA data and how they will be communicated to relevant stakeholders. o What process is in place if it is determined that quality standards do not comply with the standards defined in the plan at the end of the project? (80-120 words) |
Regular meetings will be conducted with the project members and project progress will be discussed with them. To analyse the data benchmarking and audit will be conducted for the assurance of quality.
For recording the QC & AQ data DQO process will be used and to relevant stakeholders in a meeting it can be communicated.
The process which will be used is 1. Quality planning 2. Quality assurance
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Quality Planning Register
Develop the register for each project deliverable.
| Project Deliverable | Quality requirements | QA activities | QC activities | Quality standards/measurements
and tools
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| Event planning | The checklist can be prepared | A timely meeting will be conducted | Regular inspection will be done | Six sigma method |
| Roles and responsibilities allocation | Clear expectations | Timely reports will be taken form the employees | Specification of performance to follow the demand of customers | RACI charts |
| Preparation of PowerPoint presentation | No mistakes in the presentation. | A timely meeting will be conducted | Regular inspection will be done | Six sigma method |
| Quality plan development | Training will be provided | Timely reports will be taken form the employees | Specification of performance to follow the demand of customers (Banal, et al., 2021).
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RACI charts |
Reference
Banal, J. L., Shepherd, T. R., Berleant, J., Huang, H., Reyes, M., Ackerman, C. M., … & Bathe, M. (2021).
Lazko, I. (2018). Development of a method for ranking factors that influence the maturity of project quality management processes. Восточно-Европейский журнал передовых технологий, (4 (3)), 14-28.
Lu, P., Cai, X., Wei, Z., Song, Y., & Wu, J. (2019). Quality management practices and inter-organizational project performance: Moderating effect of governance mechanisms. International Journal of Project Management, 37(6), 855-869.
Markou, S. (2020). The Practical Value of Ensuring Effective Interfaces and Workforce Engagement. In Safety Insights (pp. 171-182). Productivity Press.
Pandian, C. R. (2022). Project Quality Management.
Pheng, L. S. (2018). Project quality management. In Project Management for the Built Environment (pp. 113-125). Springer, Singapore.