Manage project quality
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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| ——OFFICE USE ONLY—–
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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| Marking
Completed successfully
Did the student satisfactorily: |
Comments | Y | N | DNS |
| The student has satisfactorily completed and submitted the following:
· Notes from the briefing session in week 1 in Task 2.1A · Project quality management plan in Task 2.1B · Summary of agreed on changes to the quality management plan in Task 2.1C · Summary of feedback and inputs into the project quality plan in Task 2.2 · Project quality management plan in Task 2.2 |
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| The student actively participated in the briefing session with the project sponsor in week 1 of class (Role-Play in simulated work conditions):
· Asked questions relevant to project quality planning · Listened actively · Took notes |
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| The student presented the project quality plan to relevant stakeholders in week 3 of class (Role-Play in simulated work conditions):
· Confirmed quality objectives and standards · Discussed and confirm quality metrics and requirements for each project deliverable · Negotiated proposed roles and responsibilities for project quality management · Confirmed quality assurance and control processes and practices · Demonstrated support for the quality management plan · Used active listening and questioning to elicit views and opinion of others · Documented feedback and inputs from the group of stakeholders · Adopted a collaborative approach |
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☐ | ☐ | ☐ |
| Agreed on changes to the project quality plan were applied. |
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| The student attended the meeting with the marketing team and the project sponsor in week 3:
· Identify the quality objectives and standards in consultation with the marketing team · Consult with the marketing team on quality requirements · Consider inputs from the project sponsor, played by the trainer and assessor in simulated work conditions · Listened actively |
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| Demonstrated ability to:
· Identify quality objectives and standards with input from relevant stakeholders · Develop quality metrics for the project and any product output in a quality management plan · Select quality management methods and tools for resolving quality issues
This is evidenced by: · Notes from the briefing session in week 1 in Task 2.1A · Project quality management plan in Task 2.1B · Summary of agreed on changes to the quality management plan in Task 2.1C · Summary of feedback and inputs into the project quality plan in Task 2.2 · Project quality management plan in Task 2.2 · Active participation in the briefing session with the project sponsor (Refer to marking sheet) · Active participation in the meeting with relevant stakeholders in Task 2.1C and Task 2.2.1 (refer to marking sheet) |
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| Demonstrated ability to:
· Consult with project team and stakeholders on quality requirements
This is evidenced by: · Notes from the briefing session in week 1 in Task 2.1A · Summary of feedback and inputs into the project quality plan in Task 2.2 · Active participation in the briefing session with the project sponsor (Refer to marking sheet) · Active participation in the meeting with relevant stakeholders in Task 2.1C and Task 2.2.1 (refer to marking sheet) |
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| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. |
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Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐
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Table of Content
Task 2 – Determine quality requirements 6
Task 2.1 Determine quality requirements. 10
Task 2 – Determine quality requirements
| Task summary and instructions
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| What is this assessment task about? | Refer to and read the documents saved in a separate folder:
· MMI company profile and project task · Policies and Procedures
You have been recently engaged by XYZ Pty Ltd trading as MMI as a Project Manager (PM) to develop and implement a project to open a new campus in Sydney (refer to MMI strategic objectives).
· The Board of Directors (BoD) has allocated 3 million dollars to the project. · Project duration: 1 year. · You can employe four new staff members to be part of the project team for its duration. Source the rest of the project team from existing MMI personnel (flexible work arrangements will be needed)
The project includes:
· Finding premises in Sydney CBD ( 800-1000 square metres, onsite parking for staff, natural light) Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities · Rent the premise · Obtain necessary permits · Source architect and building company · Source and buy furniture and equipment · Liaise with the architect and building company
The project steering committee is composed of:
· Mr Eli Brown – Non-executive Director
· Mr Leonard Black – CFO · Academic Manager (Jacob Graham)
The project sponsor is Taylor Varin (Client Service Manager), played by the trainer and assessor.
You will have to:
· Determine the project requirements · Work in collaboration with pertinent stakeholders · Scope the project · Cost and resource the project · Develop the project plan · Execute the project · Finalise the project
Each unit covered in your Diploma of Project Management will address a part of the project:
· Scope · Time · Quality · Cost · Human Resources · Information system and communication · Risk · Project Integration · Communicate with influence · Facilitate continuous improvement in project work · Develop project workplace policy and procedures for sustainability · Lead and manage project team effectiveness
BSBPMG532 addresses project quality.
Having a clear vision of the project and its structure will help you plan and implement it in simulated work conditions.
Your trainer and assessor will provide support and mentorship in the role of Project Sponsor (PS).
You will work in a project team of max four students. You will both lead the team and be a part of it to experience different project roles in the simulated work environment, project manager being the main one. Take turns playing the role of PM when the task requires project team collaboration. The trainer and assessor will observe project work and provide feedback on the Marking Sheet.
Form or join a project team (3-4 students in the team). Document the name of the students in the table below:
You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a PM relevant to quality management.
Although you will lead and collaborate with the project team, your assessment’s work must be individual, and it will be marked as such.
Please note that the performance evidence for this unit of competency requires you to demonstrate the ability to manage project quality on at least two occasions. This assessment has been designed to meet that requirement.
This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☒ · Case Study ☒ · Other (specify) ☐
It has been designed to evaluate your ability to/competency in:
· Identify quality objectives and standards with input from relevant stakeholders · Develop quality metrics for the project and any product output in a quality management plan · Select quality management methods and tools for resolving quality issues · Consult with project team and stakeholders on quality requirements
Your assessor will be looking for demonstrated evidence of your competency in the above.
You are required to address the following: · Task 2.1 Determine quality requirements
· Task 2.2 Case Study
Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
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| What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and present them in a professional manner, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
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| Specifications | You must deliver/participate in:
· Attend a project briefing session with the Project Sponsor in week 1 of class – Role Play in simulated work conditions · Present and discuss the project quality plan with relevant stakeholders in week 3 – Role Play in simulated work conditions · Discuss the requirements of the project quality plan (case study) in week 3 with relevant stakeholders – Role Play in simulated work conditions
You must submit to GOALS
· Notes from the briefing session in week 1 · Project quality management plan · Summary of agreed on changes to the quality management plan · Summary of feedback and inputs into the project quality plan (Case Study) · Project quality management plan (Case Study) |
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| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided
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| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.
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Complete the following activities:
Task 2.1 Determine quality requirements
This task requires you to:
- Determine quality requirements for the project
- Develop a quality management plan
- Distribute and discuss the project quality management plan with the project team and stakeholders
Attend a briefing session with the trainer and assessor (who will play the role of Project Sponsor) in week 1 of class.
During the briefing session, the Project Sponsor will illustrate the project, and you will have an opportunity to discuss the quality objectives and standards expected in the project.
Take notes during the meeting to inform the project quality management plan (Task 2.1B).
It is advisable to review the requirements of the project quality management plan to ask relevant questions.
The trainer and assessor will validate your participation in the briefing session in the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to attend a briefing session.
Duration: 45 minutes
Summarise the notes taken during the briefing session in the space provided below.
| In the meeting with the sponsors, we discussed that XYZ Pty. Ltd. Has planned to build a new campus for their employees. And they want the campus to be situated in Sydney. The required area for the campus is 800 to 1000 sq. m.
They are looking for a location from where the parking is close and the area has a sufficient amount of natural light.
In the meeting, we discussed the criteria, work details, and requirements of the company.
In this task my I am a project manager and my work is to observe the overall work assigned by the company.
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- Project quality management plan
Develop a project quality management plan (Template 1).
Consult with the project sponsor (played by the trainer and assessor in the simulated work environment) as needed.
Template 1 -Project Quality Management Plan
Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget. (40-80 words)
| This project is developed by XYZ Pty. Ltd. This project is about a new campus which they want to set up this campus in Sydney and this campus must have all facilities as per the requirement of the company.
The targeted duration to complete this project is 1 year. For this project, Company has sponsored a 3-million-dollar budget.
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Project objectives and requirements
List the project objectives (4-5) of the project and requirements (4-5)
| Requirement of the project:
1) Obtain necessary permits regarding construction 4) Co-ordinate with architect and building company
The objective of the project 1) The campus area should be full of natural light 2) The campus must be situated in an area in which the parking is near from campus |
Project deliverables
List the project deliverables (6-8)
| 1) Initial design of the project
2)Budget report 3) Time-tracking report 4) Design the report 5)Strategic report 6) Progress report 7) Drawing the design 8) The report related to the site investigation |
Project stakeholders
Identify 8-10 project stakeholders (groups and/or individuals).
| Names and Roles | Responsibilities, role or interest in the project | Quality requirements expected by the stakeholder group or individuals |
| Mr. Leonard Black | CFO | The CFO’s role is to overview the project activity and oversee the financial planning. |
| Jacob Graham | Academic manager | His role is to manage the marketing activity and supervise the team regarding day-to-day changes. |
| Mr. Taylor Varin | Project sponsor | His role is to governance the project, and Manage risk related to the project. |
| Mr. John | Architect | His role is to make designsfor the project. |
| Mr. Jack | Interior designer | His role is to develop planning and create budgeting and implementation for interior design. |
| Mr. William | Resource manager | His role is to meet the commitments of the projects and provide the required staff to the manager. |
| Mr. Eli Brown | Non-executive director | His role is to provide the best services and provide a self-governing overview of the project. |
Project Quality Management Approach
| Quality Management Approach | |||
| Objectives
Determine and list five quality objectives for the project. |
1) The campus area should be full of natural light and should be located in Sydney.
2) The campus must be situated in an area in which the parking is near from campus and the |
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| Development
Outline all the following in a cohesive and comprehensive series of paragraphs:
o Mention what essential project requirements/objectives/needs are considered for quality planning
o Identify and list the significant inputs into the plan
o Mention any industry or organisational quality standards that are taken into consideration
o Describe the involvement of key stakeholders (specifically mention what stakeholders) in the development of the quality plan.
o Identify what specific policies and procedures are taken into consideration when developing the quality plan (100-150 words) |
We will have to rent the premises, source building companies, and architects. We will have to identify a place in Sydney that should be approx. 800 to 1000 sq. m.
We will have to complete the project within the budget that is assigned. We will have to engage a team that can professionally handle the requirements of the clients. We will have to complete the work in the assigned time frame.
These are the guidelines, specifications relevant documents that are related to the project(Capaldo, et al., 2017).
Project manager – Check the Overall progress of the project Architect – Design of the building Academic manager – To look for different market strategies Financial manager – To maintain an overall budget of the project
Identify the needs of the company Recognize some methods or procedures to fulfil the requirement of the project. Determine the quality of resources required in the competition of the project. Make a framework that fulfils the strategies of quality planning (Talib, 2013). |
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| Organisation, responsibilities and interfaces
Determine and record the primary roles and responsibilities of the project team and other critical stakeholders as related to project quality management. It could include coaching, mentoring, auditing processes, project reviews, provision of crucial knowledge and expertise. Add additional rows if needed. |
Name | Role | Quality Responsibilities |
| Mr. John | Architect | Make the best designs for the campus that fulfill the requirement of the company | |
| Mr. Jack | Interior designer | Make the best use of spaces and organize everything according to the requirement | |
| Mr. William | Resource manager | Manage the availability of resources and provide suitable staff for the project. | |
| Mr. Oliver | Project Manager | Look after the processes that are involved in the process. | |
| Mr. Leo | Finance Manager | Watch the financial aspects related to the project and plan a budget according to it. | |
| Jacob Graham | Academic manager | Manage the responsibilities related to the market. | |
| Quality control
Outline all the following in a cohesive and comprehensive series of paragraphs: o The plan for QC and QA: when they will be performed, tools and techniques that will be utilised, key personnel that will perform them. Any relevant information on how you will analyse the data.
o Process for recording the QC and QA data and how they will be communicated to relevant stakeholders.
o What process is in place if it is determined that quality standards do not comply with the standards defined in the plan at the end of the project? (100-150 words) |
These are performed after the site visit and after the completion of documents related to the project. It will be performed by the Project manager Tools that can be used are- charts, documents, and data. Data will be analysed by summarizing, cleaning, and evaluating the information (Talib, 2013).
Identify goals and establish them. Inspect and test the methods involved in the process And according mentioned in a project report They will be communicated with the stakeholders by the means of presentation(Campbell, et al., 2013).
If the quality standards do not comply with the defined standards, then we should seek feedback from the stakeholders and sponsors and ask them for suggestions. And according to it we can search for alternatives in the plan. |
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Quality Planning Register
Develop the register for each project deliverable.
| Project Deliverable | Quality requirements | QA activities | QC activities | Quality standards/measurements
and tools
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| 1) Budget report | It should be correctly represented and it should be effective. | By testing its accuracy | Review method | It should be well planned and easy to apply and should be flexible. |
| 2) Time-tracking report
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It should provide insight, productivity, and, the workflow of business | By observing its accuracy | Inspection | It should be done accurately and checked through a chart |
| 3) strategic report(Martinsuo, etal., 2019).
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It should indicate performance, goals, and solutions related to the project | Testing | Testing | It should be checked with the help of a check sheet. |
| 4) Progress report | It should clearly indicate the scope, purpose and overall performance | By conducting inspection | Inspection | It can be checked by analysing data |
| 5) Drawing the design
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It should contain the designs and measurements clearly | By testing its design | Taguchi method | It should be checked with the help of a check sheet.
And by checking the requirement |
| 6) The report related to the site investigation | It should provide deep knowledge related to the quality of the proposed project. | By observing
And reporting
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Inspection and review | It should be checked with the help of a check sheet. |
- Communicate and discuss the project quality management plan
Schedule a time with the trainer and assessor in week 3 of class to present the project quality management plan to the project sponsor (played by the trainer and assessor) and a group of relevant stakeholders (members of the project team and the project steering committee played by a group of classmates) in a simulated work environment.
When presenting your work:
- Confirm quality objectives and standards
- Discuss and confirm quality metrics and requirements for each project deliverable
- Negotiate proposed roles and responsibilities for project quality management
- Confirm quality assurance and control processes and practices
- Demonstrate support for the quality management plan
- Use active listening and questioning to elicit views and opinion of others
- Document feedback and inputs from the group of stakeholders
- Adopt a collaborative approach
Duration: 15 minutes.
The trainer and assessor will evaluate your performance during the presentation and provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to present the project quality management plan.
Project manager – Good morning.
Stakeholders – Good morning, sir.
Project manager –As we all know that we are working on a project assigned by XYZ Pty Ltd.
In which we have to complete all the work by keeping in mind the qualitative objectives and requirements of the project. We have already checked the standards and quality objectives related to the project.
Stakeholders – Yes sir, we have submitted our deliverables regarding the assigned work.
And they all have been measured by using the quality metrics.
Project sponsor – Okay, very nice. Is everything going smooth?
Project manager – Yes sir.
Project sponsor – have you updated the project deliverables?
Project manager – Yes sir, in fact, we continuously review our plans related to the project and according to it we update the deliverables of project.
Project sponsor – Okay, I really appreciate your work.
Project manager – Thank you sir. So, do you guys have any doubt?
Project sponsor – Does anyone want to suggest or give any feedback.
Finance and interior designer – We need more advanced tools to perform our work accurately and with that, we also need some assistance in work.
Project manager – Okay we will consider it. Anybody else?
Stakeholders – No sir.
Project manager – Okay, thank you.
Stakeholders and sponsors – Thank you, sir.
At the end of the meeting:
- Finalise the project quality management plan. Document the agreed changes in the table provided below:
| Agreed changes | |
| Stakeholders’ expectations | They want some tools so that they can perform work with accuracy |
| Quality management approach | To maintain the quality, we can frequently check the steps or procedures followed in the project. |
| Quality Planning Register | We will maintain it to register the events that occur during a project.
Like reviews, workshops, testing, etc.
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Please note that the trainer and assessor will check that the agreed changes have been applied to the project quality management plan submitted with your assessment.
Task 2.2 Case Study
This task requires you to:
- Determine quality requirements for the project
- Develop a quality management plan
Consider the following scenario.
The Project Sponsor trusts your expertise in project management.
The Project Sponsor asked you and your team to help with a project. The Marketing Team is organising an event to present the new campus to education agents. The Project Sponsor would like you to develop a quality management plan for this project.
The plan will be used by the marketing team in charge of organising the event.
Please note the event will be planned and delivered by existing staff only: the marketing team, and any other individual staff you believe should be included from the organisational chart.
Please see details below:
| Event (Project) | Presenting the new campus to education agents |
| Type of event | Virtual event
Zoom meeting |
| Structure | PowerPoint Presentation
Q&A |
| Duration | 1 hour |
| Budget | $1,500 |
| Date | Event Date: 20/6/20XX
Note: event planning starts on 10/5/20XX |
| Presenter | Marketing Manager |
| Organiser | Marketing Team |
| Attendees | · Education Agents
· MMI -CEO · MMI CFO · Marketing Manager and Marketing team · Academic Manager |
| Requirements for the human resource plan | · Support the marketing team with organising the event
· Ensure project roles are allocated according to planned work |
Schedule a time with the trainer and assessor in week 3 to discuss the requirements of the project quality management plan with the marketing team (played by a group of classmates) in a simulated work environment:
- Identify the quality objectives and standards in consultation with the marketing team
- Consult with the marketing team on quality requirements
- Consider inputs from the project sponsor, played by the trainer and assessor in simulated work conditions
- Develop a project quality plan
The trainer and assessor will validate your active participation in the meeting with the marketing team and provide feedback on the marking sheet.
If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to present the project quality management plan.
- Summarise the feedback and inputs received from the marketing team and the project sponsor in the space provided below.
(50-100 words)
| In the meeting that was conducted with the marketing manager, he told us that the company is planning to virtually present the office premises to the education agents. So, they have appointed me as a project manager to oversee all the management related to it.
They asked to ensure that the measures followed in the program are efficient enough.
They asked me to submit a document that should be containing all the necessary data related to the project.
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- Develop a project quality management plan (Template 1)
Template 1 -Project Quality Management Plan
Project overview
Provide an overview of the project: name of the project, why it is undertaken, timelines and budget. (40-80 words)
| This program is organized to arrange the management related to the program. As the company is planning to organize a meeting and in that they will present the new campus to the education agents.
The event is arranged on 20/06/2022 and the set time duration for this program is 1 hr. Budget that is allocated for the program is $1,500.
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Project objectives and requirements
List the project objectives (2-3) of the project and requirements (2-3)
| Requirements –
Arrange the sources required for presenting the meeting virtually. Provide relevant documents of the project that can be used as a source of information at the time of the e-meeting. Objectives – The virtual program should be completed efficiently. Complete the task as per the requirement of the company. |
Project deliverables
List the project deliverables (4-6)
| 1. Document that contain detailed information regarding interior and design.
2. Progress report 3. guidelines for programs 4. budget data
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Project stakeholders
Identify 5-6 project stakeholders (groups and/or individuals).
| Names and Roles | Responsibilities, role or interest in the project | Quality requirements expected by the stakeholder group or individuals |
| Mr. John, Marketing manager | His work is to overlook all the campaigns related to marketing. | Analyse the market carefully and search for future opportunities. |
| Mr. Oliver, Project manager | Check the overall progress of the project | Performs planning and implementation of project |
| Mr. George, IT staff member | Handle the technical work related to IT. | Look after the things required for the session to run smoothly. |
| Mr. Jack, Interior designer | Make nice designs and use of space to make a best | Fulfill all the needs of the company and guide them with the structure and mall details that need to be mentioned in the meeting. |
Project Quality Management Approach
| Quality Management Approach | |||
| Objectives
Determine and list three quality objectives for the project. |
Virtual program should be completed efficiently.
Complete the assigned task as per the requirement of the company |
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| Development
Outline all the following in a cohesive and comprehensive series of paragraphs:
o Mention what essential project requirements/objectives/needs are considered for quality planning
o Identify and list the significant inputs into the plan
o Mention any industry or organisational quality standards that are taken into consideration
o Describe the involvement of key stakeholders (specifically mention what stakeholders) in the development of the quality plan.
o Identify what specific policies and procedures are taken into consideration when developing the quality plan (80-120 words) |
Check the requirements of the company related to the session Guide them by providing necessary information Involve different stakeholders and distribute task accordingly.
We will have to provide them with all the necessary information that they need. We will have to make a plan so that everything goes smoothly.
Guidelines, specifications relevant documents that are related to the project (Capaldo, et al., 2017).
Marketing Manager – His work is to overlook all the campaigns for marketing the project. Project manager – Check the overall progress and performance of the project Interior Designer – Provide them with the necessary information about the interior facilities available. IT member – Look after for the technicalities involved in the project.
Recognize some methods or procedures to fulfill the requirement of the project. Identify the needs of the company Make a framework that fulfills the strategies of quality planning Determine the quality of resources required in the competition of the project (Oakland, 2014).
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| Organisation, responsibilities and interfaces
Determine and record the primary roles and responsibilities of the project team and other critical stakeholders as related to project quality management. It could include coaching, mentoring, auditing processes, project reviews, provision of crucial knowledge and expertise. Add additional rows if needed. |
Name | Role | Quality Responsibilities |
| Oliver | Project manager | Check to arrange development related to the project | |
| John | Marketing manager | Look for the opportunities related to market | |
| George | IT Staff member | Check the technical requirement related to the project | |
| Jack | Interior designer | Provide them the detail related to the campus. | |
| Quality control
Outline all the following in a cohesive and comprehensive series of paragraphs: o The plan for QC and QA: when they will be performed, tools and techniques that will be utilised, key personnel that will perform them. Any relevant information on how you will analyse the data.
o Process for recording the QC and QA data and how they will be communicated to relevant stakeholders.
o What process is in place if it is determined that quality standards do not comply with the standards defined in the plan at the end of the project? (80-120 words) |
These are performed after the site visit and after the completion of documents related to the project. It will be performed by the Project manager Tools that can be used are- charts, documents, and data. Data will be analysed by summarizing, cleaning, and evaluating the information (Campbell, et al., 2013).
Identify goals and establish them. Inspect and test the methods involved in the process And according to it mentioned in a project report It will be communicated with the stakeholders by the means of a Virtual meeting(Oakland, 2014).
If the quality standards do not comply with the defined standards, then we will take suggestions from the stakeholders by calling a meeting. And according to it develop alternatives in the plan. |
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Quality Planning Register
Develop the register for each project deliverable.
| Project Deliverable | Quality requirements | QA activities | QC activities | Quality standards/measurements
and tools
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| 1. Document that contain detailed information regarding interior and design (Martinsuo, etal., 2019). | IT should contain relevant and complete information about the new campus | By reviewing | inspecting | Can be checked with check-list. |
| 2. Progress report
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It should clearly indicate the scope and overall, performance | By inspecting | Inspection | It can be checked by analysing data |
| 3. guidelines for programs
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It should be according to the guidelines of the company | Conducting Environment testing | Checking and reviewing | Can be checked with the help of a cause-and-effect diagram. |
| 4. budget data
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It should cover all the essential requirements of the project | By testing its accuracy | checking | It should be utilized wisely and should make the best use of money. |
References
Campbell, J. L., Rustad, L. E., Porter, J. H., Taylor, J. R., Dereszynski, E. W., Shanley, J. B., … & Boose, E. R. (2013). Quantity is nothing without quality: Automated QA/QC for streaming environmental sensor data. BioScience, 63(7), 574-585.
Capaldo, G., Costantino, N., & Pellegrino, R. (2017). The Effect of More Demanding Public Services Quality Standards on the Organization of Service Providers. International Journal of Public Administration, 40(10), 847-859.
Martinsuo, M., Klakegg, O. J., & van Marrewijk, A. (2019). Delivering value in projects and project-based business. International journal of project management, 37(5), 631-635.
Oakland, J. S. (2014). Total quality management and operational excellence: text with cases. Routledge.
Talib, F. (2013). An overview of total quality management: understanding the fundamentals in service organization. Talib, F.(2013),“An overview of total quality management: understanding the fundamentals in service organization”, International Journal of Advanced Quality Management, 1(1), 1-20.