Manage project quality
To be filled out and submitted with assessment responses
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◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
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Table of Content
Task 1 – Knowledge Questionnaire. 5
Task 1 – Knowledge Questionnaire
| Task summary and instructions
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| What is this assessment task about? | This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.
The questions focus on the knowledge evidence required for this unit of competency:
· quality management theory · relevant project quality standards that apply in the organisation · quality assurance and control techniques, key tools and methodologies · roles and responsibilities of quality management personnel · methods for managing continuous improvement.
Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. |
| What do I need to do to complete this task satisfactorily? | · submit your answers to the questions within the set timeframe,
· answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily.
It is advisable to:
· review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question.
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| Specifications | You must submit to GOALS the
· assessment coversheet, · answers to all questions, · references.
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| Resources and equipment | • computer with Internet access,
• access to Microsoft Office suites or similar software, • learning material. |
| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.
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Answer all the questions below:
Question 1
Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.
| Item | Explanation (40-80 words/item) |
| Total Quality Management | It is the framework of management. On the various beliefs, TQM framework is based which can be built by the organisation for the organisation long-term success by having all the members (Pambreni, et al., 2019).
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| ISO: 9001:2008 Standards and why an organisation may choose to adopt these standards | For the quality management system ISO: 9001:2008 Standards clarify the needs where a business needs to demonstrate its abilities. To improve the satisfaction of the customers this standard is used by the organization.
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| Quality Assurance | It is a systematic process. The quality assurance process that helps in determine the services and product must meet its requirements.
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| Quality Control | It is the procedure which is used to make that the product or services performed or manufactures should adhere the defined criteria of quality.
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| Six Sigma methodology and its relationship to quality assurance.
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It is the methodology for quality management. It is the used to enhance the product and services by eliminating and discovering defects. |
| DMAIC cycle and its use in continuous improvement. | It is the cycle that can be used for developing the quality results of the organization. In continuous improvement, it is used for improved processes.
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| PDCA cycle and its use in continuous improvement. | Planning, checking, acting or doing it is a continuous loop. For testing development measures this model is used.
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| Benchmarking as a quality management tool. | For the continuous improvement in the quality of services and product benchmarking is used.
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| Brainstorming as a continuous improvement tool. | It is a good way to think of various possibilities and ideas. |
| Cause and effect diagram. | It is a visual tool. To identify the specific issues this tool is organized logically.
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| 5 Whys | Identifying the problem’s root cause is the team’s exercise.
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| Cost-benefit analysis when used for quality assurance. | Where there is a need to measure the decision benefits (Camilleri, 2022). |
| Organisational Quality Management Policy | In this document organizations quality objectives of origination are mentioned.
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| Check Sheet | To gather data in a short time this sheet is used at the same place where data is generated.
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| Pareto Diagram | These diagrams are used to recognize the areas in which there is a need to provide its focus on priority.
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| Statistical Sampling | It is the set observations drawings which is collected randomly from a population distribution.
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| User testing | By the real user’s website function are tested. These user’s performance the certain task in a realistic condition.
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| Control Chart | It is a kind of graph which show the changes of the process over time.
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| Project Management Plan within the project plan. | It is the approved document. It is prepared in a formal language.
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| The quality standards that would apply to an organisation that you are familiar with. | <hospitality industry >
ISO 9001: ISO 9001 |
Question 2
Outline the roles and responsibilities of the following quality management personnel:
| Quality management personnel | Outline (30-50 words) |
| Project manager | The project idea is planned and developed.
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| Quality manager | To maintain the quality of work.
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| Organisation’s top management | They establish the policies and strategic objectives. |
| Quality assurance manager | To provide assurance of the quality and develop the standards and procedures for quality control
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| Quality control manager | They provide supervision to staff and the development of product procedures is overseen by them (Seljan, 2018).
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Reference
Camilleri, M. A. (2022). The rationale for ISO 14001 certification: A systematic review and a cost–benefit analysis. Corporate Social Responsibility and Environmental Management.
Pambreni, Y., Khatibi, A., Azam, S., & Tham, J. J. M. S. L. (2019). The influence of total quality management toward organization performance. Management Science Letters, 9(9), 1397-1406.
Seljan, S. (2018). Quality Assurance (QA) of Terminology in a Translation Quality Management System (QMS) in the Business Environment. European Parliament: Translation Services in the Digital World, 92-145.