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Manage project quality (Assessment-1)


Manage project quality

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment




Unit Title

Unit Code

Student name  
Student ID number  
Student signature   Date
Task Number    
















For Trainer and Assessor to complete:


◻   Student requested reasonable adjustment for the assessment




Question Marking Sheet – Assessor to complete.


Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1        
Question 2        
Task Outcome:                 Satisfactory    Not Yet Satisfactory  


Student Name:


Assessor Name:


Assessor Signature:



















Table of Content


Student Declaration. 2

Task 1 – Knowledge Questionnaire. 5

Question 1. 6

Question 2. 7




Task 1 – Knowledge Questionnaire


Task summary and instructions


What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.


The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.


The questions focus on the knowledge evidence required for this unit of competency:


·         quality management theory

·         relevant project quality standards that apply in the organisation

·         quality assurance and control techniques, key tools and methodologies

·         roles and responsibilities of quality management personnel

·         methods for managing continuous improvement.


Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.


It is advisable to:


·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.


Specifications You must submit to GOALS the


·         assessment coversheet,

·         answers to all questions,

·         references.


Resources and equipment •         computer with Internet access,

•         access to Microsoft Office suites or similar software,

•         learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.



Answer all the questions below:


Question 1


Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.

Item Explanation (40-80 words/item)
Total Quality Management It refers to the management framework that is based on beliefs that state that the organization can make a success in the long term with the help of its members varying from workers are low-level and high-ranked workers. It focuses on improving its quality and focuses on delivering satisfaction to the customer. It is actually an ongoing process that is used for reducing and detecting errors (Magar & Shinde, 2014).
ISO: 9001:2008 Standards and why an organization may choose to adopt these standards It stands for international organization for standardization. It is used to specify the qualities within the management system. (Hernad & Gaya, 2013).

These are used by the organization to demonstrate their ability by consistently providing products that can meet the needs of the customers. It is used to enhance the satisfaction of the customer by applying it effectively to the system (Hernad & Gaya, 2013).


Quality Assurance Quality assurance refers to a systematic process that is used in determining whether the services or products that are provided are meeting the requirements of the customers.

It helps to maintain and establish the requirements that are used for manufacturing or developing products that are reliable.

Quality Control It refers to the procedure that is intended to make sure that the products that are manufactured or the services that are provided follow the defined criteria or are able to match the requirements of the customers.

It is similar but it is not identical to quality assurance.

Six Sigma methodology and its relationship to quality assurance.


It refers to the method based on quality management that can be used in improving work, business, product, process, or current processes (Nedra, et al., 2019).

It is also used to detect and eliminate possible issues and can also be used to minimize the uncertainty involved in the business.

It contains 5  major steps:

Defining problem

Measuring process,

Analyzing issues

Improving and controlling process (Nedra, et al., 2019).

DMAIC cycle and its use in continuous improvement. It is an abbreviation used for 5 steps that are used for improvements.


These 5 steps are as follows:








It defines the problem. Improve the activities that are performed, find opportunities for further improvement, and help to fulfill the external and internal requirements of the customers.

PDCA cycle and its use in continuous improvement. It refers to a continuous loop that can be used to conduct planning, checking, performing, and acting.

It is used to provide an effective and simple approach that can be used for solving problems and can also be used in managing changes.


The model is used for testing the measures for improvement that are small in scale and can also be used in updating the working practices and procedures.

Benchmarking as a quality management tool. In conventional terms benchmarking can also be defined as measuring performance against the best-in-class companies, and can help to understand how the best-in-class achieve the levels that are defined for performance, by using information that is based on the targets, and strategies set by the company.
Brainstorming as a continuous improvement tool. It is a procedure or process that is formed on the basis of new ideas that are generated by people who possess creative thinking. It is used to solve a problem (Magar & Shinde, 2014).
Cause and effect diagram. These are the fishbone diagrams that are used to consider one basic quality tool between seven. Also used to analyze the phases of six sigmas and provide an approach for solving problems.

It is also known as the cause and effect diagram.

5 Whys It refers to the guided team exercise that can is used for identifying the root cause of the problems faced by the employees or organization.

It is used to analyze

Cost-benefit analysis when used for quality assurance. Its objective is to determine whether the efforts that are made are more expensive or the cost to determine the work quality is more.
Organizational Quality Management Policy These are the quality objectives that are written in the document for the quality management of the organization.
Check Sheet It refers to the collected data of the current location that is the source of data or a tool used for managing quality.
Pareto Diagram It is used to indicate the ordered frequency of counts.

These are used to identify focus areas based on the improvement process. It is used to indicate the ordered frequency counts of values based on a different level of categorical.

Statistical Sampling Statical sampling is the process of drawing a group that represents cases or individuals from a population.
User testing It is a process in which real users test the work, products, or anything else. It is used to test its performance in environmental conditions that are real.
Control Chart It is a graph to identify how the process changes over time.

In it, data is plotted in accordance with time. It has a central line for average, an upper line that controls the limit, and contain a lower line that indicates the lower control limit.

Project Management Plan within the project plan. It is a formal document that contains the guidelines for monitoring and executing the projection in a controlled manner.
The quality standards that would apply to an organisation that you are familiar with. Quality standards of XYZ


These are the details of requirements, guidelines, specifications, and characteristics that the services, processes, and products should meet to ensure:


That their quality matches the expectations of the customers.

They are capable of meeting the needs of their users.

They are professionally fit for the purpose.




Question 2


Outline the roles and responsibilities of the following quality management personnel:

Quality management personnel Outline (30-50 words)
Project manager A project manager is responsible for planning, directing, and organizing the completion of projects that are given by the organization. He/she ensures that the project is completed on time, within scope and budget.
Quality manager He/he is responsible for making sure that the process of manufacturing is completed correctly.

They perform inspections to ensure that the manufactured product meets the standards of the company.

Organization’s top management Their role is to establish policies and set guidelines and provide the direction for quality management by showcasing their leadership qualities.
Quality assurance manager Their work is to oversee all the activities of quality insurance staff. They develop, implement and maintain a quality system and testing for development processes or organizations’ products.
Quality control manager Their job is to supervise the staff, oversee procedures related to product development and ensure that the products meet efficiency and quality standards. They also take feedback from the clients.






Hernad, J. M. C., & Gaya, C. G. (2013). Methodology for implementing document management systems to support ISO 9001: 2008 quality management systems. Procedia Engineering63, 29-35.

Magar, V. M., & Shinde, V. B. (2014). Application of 7 quality control (7 QC) tools for continuous improvement of manufacturing processes. International Journal of Engineering Research and General Science2(4), 364-371.

Nedra, A., Néjib, S., Yassine, C., & Morched, C. (2019). A new lean Six Sigma hybrid method based on the combination of PDCA and the DMAIC to improve process performance: Application to clothing SME. Industria Textila70(5), 447-456.


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