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BSBOPS502 Manage Business Operational Plan

Task 1 Knowledge Questions

Question 1

The purpose of the content of an operational plan is to set the goal for the organisation and achieve the goals with proper activities.

The role of an operation is that there is proper planning of the resources within the given timeframes and resources will be used properly and efficiently.

The purpose of a contingency plan is that this is a backup plan made by the organisation or an alternative plan for achieving the goals of the organisation in case of the operational plan fails (Crooks et al., 2020).

Question 2

The operational plan for the whole company or the organisation is for the whole company in which there are activities and resources are used for the whole company and also how did the whole company will work and how resources are used for the whole company. The operational plan for a particular department is a plan that is made for the particular department and the resources and activities that contain in that particular department and also defined for the department (Ho et al., 2021).

Question 3

The typical method for the developing an operational plan are

  1. Identify the vision of the organisation
  2. Defining the proper goals and strategy
  3. Plan out activities
  4. Roles and responsibilities should be assigned.

Question 4

Information source Description Examples(provide1)


Colleagues may be part of the

same team, or from another team.

Team member CFO

Manager of a different team

External consultants The external consultant is not part of the organization. Public relations agency, legal representative of the organization.
Strategic plan The defining of the plan of the organization by the leaders Customers satisfaction will be achieved next month up to 82%
Budgets and forecasts Budget is the revenue and cost of the company for the project and forecasting refers to what is achieved by the company The cost of the project is $8200

But the forecasting is $8000

Legislation and regulatory authorities The legal rules and regulation which comes under the government should be followed by the organizations. The WHS for the employees and the licensing from the government
Organizational policies and procedures The policies of the organization are made so that the criteria of activities are done professionally. Particular departments have the rules and policies for doing the task efficiently.

Question 5

The four ways are

  1. through Meeting
  2. through Mail
  3. Update project schedule
  4. Question and answer session (Hristov et al.,2022).

Question 6



Description of the resources

And 2examples:

How to acquire the resource:




the resources which support the organization physically like land, water, equipment The physical resources are acquired by the proper planning and operational plans.
1. raw material

2. building

3. equipment

4. supplies


1. by the proper development of the organizational plan.








The resources are in the form of capital and use to buy different things and resources which are required for the organization. The financial statement of the organization will describe the financial source of the organization.
The actual budget and finances influence the profit that they are allocated budget spending is less in the finance.
The additional finance can be obtained from selling the stocks of the organization to the public.




These are important resources as these human beings efficiently operate the organization. Based on the qualification and experience, the staff is recruited into the organization.
1. They should be welcome

2. Expectations should be mentioned.

The employees are requested that their policies and procedures must be followed properly and efficiently.

Question 7

The purpose of KPI is to provide the target for the team so that the objective of the organisation can be achieved. These are used to check the performance of the organisation and identify any mistakes that are needed to change in those and changes will be done accordingly (Pauly2017).

Question 8

  1. Customer satisfaction approach
  2. Employee satisfaction approach
  3. Financial performance approach
  4. Internal process quality approach.

Question 9

Documentation is an important part of the organisation and keeping the records because records are important they contain the information which is very private and personal. For the keeping records, there will be the set-up of retention of records, the policies and procedures and the accessibility of documents and auditing of compliance which is important for the documents.

Question 10

PCBU which is also known as the Person Conducting a Business or Undertaking has the primary duty that ensures the safety and health of the workers in the organisation. And the role of the WHS law is to ensure that the WHS policies are followed by the organisation and that the PCBU work as the WHS officer for the organisation (Pauly2017).

Question 11

The fair work act 2009 Australia provides the rules and regulations for the protection of the employees’ rights in the workplace. The aim and scope of the fair work act 2009 include the right to the workplace, the right of the employees in the industrial activities, and rights that provide the right way and protect workers from any kind of discrimination in the workplace.

Task 2 Project

1. Preparation of Operational Plan

Introduction to company

The Nature Care organisation aims to deliver the best service in Australia that benefit its customer. Nature care provides the best beauty care products and has an objective that will satisfy the customer’s demands.

Objectives and goals 1. There should be the identification of the needs of the customer

2. The supply should be as per the customer’s demands.

3. The aim is to provide the best service and also the loyalty towards the brand.

Key areas of performance 1. Financial Department: the department responsible for the planning of the budget for the project of the product and also directing the costing of the product. And checks the profit and loss to Nature Care.

2. Manufacturing Department: the department responsible for the manufacturing of the product in an efficient way with the KPIs mentioned. And also, according to the demand of the customers.

3. Marketing Department: responsible for attracting the customers towards the products through advertisement and marketing the product with the proper strategies. And create the demand from the customer for the beauty product with properly targeted groups in the market.

4. HR Department:  this department is responsible for recruiting the staff and providing the human resources for Nature Care and the human resources will recruit based on the proper qualification required (Talbot 2016).

KPIs (Key Performance Indicators) 1. The Rate of the retention of the customers

2. The margin of profit from the products.

3. The growth of the revenue

4. The satisfaction of the customers from the product and their trust in the products of the organisation.

5. Quality of the services and the products.

Human Resource Requirements 1. Attraction of the qualified and experienced staff for proper management.

2. Hiring of Staff.

3. Monitoring of Evolution of the technical equipment.

Physical and Other Resources 1. Raw material

2. technical equipment

3. Warehouses

4. manufacturing plants

5. inventory management

Action Plan 1. completing the sales report

2. checklist of the actions

3. stocks audit

4. surveys from the Customers

5. Review the feedback from customers.

Stakeholders 1. Board of Directors

2. CEO

3. CFO

4. Marketing manager

5. HR manager

6. Client service manager

7. IT outsources

8. Manufacturing Managers

9. Marketing team

10. HR team

11. Client Service team

12. Financial Department

Value of the Nature Care 1. Quality of Product

2. Accountability for the responsibilities

3. Innovation for a better quality product.

2. Develop an Operational Plan

Executive Summary

Business Name: Nature’s Care

Business Concept: Beauty Product cream manufacturing organisation

Purpose of the Business: To identify the needs of the targeted groups in market for the beauty product like facial cream, skin care products

Services: the services are provided that manufacture the best quality the beauty and skincare products with the more accuracy and effectiveness.

Targeted Sales and Profit: 25% from the financial year 2021

The objective of the business is to build trust among the customers by providing the quality of the products and making them satisfied with the product and services (Talbot 2016).


The stakeholder is important for Nature’s Care Australia as stakeholders efficiently run the company so that all the departments can run the easy way.

  1. Board of Directors
  2. CEO
  3. CFO
  4. Marketing manager
  5. HR manager
  6. Client service manager
  7. IT outsources
  8. Manufacturing Managers
  9. Marketing team
  10. HR team
  11. Client Service team
  12. Financial Department

Consultants and approvals

The operational plan and the decisions making should be consulted to the stakeholders because the suggestion and involving each stakeholder are important for building trust in the internal process of Nature’s Care. The approvals are taken from the CEO and Board of the Directors (BoD) so that efficient decisions can be taken to improve the efficiency of the Manufacturing Company.

Expected Outcomes and Goals

  1. Improve the awareness about Nature’s Care.
  2. Build the Trust among the customers
  3. Improve the quality of the products.
  4. Make the Omni presence of Nature’s Care.

Action Plan

  1. The raw material which is used will be preferred more environment friendly and also there are fewer chemicals used in the production and manufacturing of the beauty and skincare products so that the quality of the product can be high.
  2. The marketing planning will be done so that the advertisement of products can be published and awareness will increase. The marketing will be done based on the targeted customers.
  3. Surveys and feedback from the customers.
  4. The advertisement will help to achieve this with the proper marketing research and also with the target group will be a target to get more opportunities. And this will increase sales of Nature’s Care.



  1. The yielding cost from the raw material to the product
  2. Sales to the employees and their feedback the maintain the quality.
  3. Retention of the customers: it helps in identifying the quality which customers satisfy.
  4. The growth of the Revenue of Nature’s Care
  5. Profit/ Loss to the Nature’s Care

Human Resources

There is an important resource that is important for the internal process of nature’s Care. The staff required for the Nature’s Care Company should be selected based on their qualification and experience in the technical field and related fields so that the efficiency of the work cannot be affected.

The training will be provided so that staff will have the good communication skills in the Nature’s Care and the roles and responsibilities are given according to the performance and skills they have.

Waste Management

The management of the waste that is after the manufacturing of the product will be disposed of in the environment-friendly ways and the chemical waste will be disposed of according to guidelines by the government and normal waste will be disposed of in the same way.

The bottles and the other product-related waste are to be managed according to the very effective guidelines.

Budget and Expected cost

The cost of the plan depends on the demand from the customers and also depends on how the marketing strategy is going the budget will be decided by doing a proper LFL comparison and analysing the previous data that is present with the company and also depends on the growth of the company (Georgeson2022).

Monitoring and evaluation

  1. Comparing the goals that were set with what we achieve.
  2. Review the feedback that is received regularly.
  3. Sales matrix of the products
  4. Market competitors and their performance.

Contingency Plan and Risk management plan

Contingency Plan and Risk Management Plan

Company name: – “Nature’s Care Company”

Name of a person developing the plan: operational manager

Who was consulted as part of this plan Name/s-

Position- stakeholder

Risk identified:  It is that process from which a company determines the risk that potentially stops the program. So, the identification of risk is a must in the organization.
Strategies/activities to minimize the risk When By whom
The first activity is to find the Risks  Within 2 days  Risk management team
 Then analyses the risk Within 5 days  Risk management team
 Managing risk Within 7 days  Risk management team
Develop and follow a Risk management plan in the workplace Within 8 Days  Risk management team

4. Meeting with Stakeholders

Duration: 20 minutesAttendees: 3

Meeting Objective: Discuss the Operational plan

Operational manager:  good morning all of you welcome to this meeting.

Stakeholders:  good morning sir, thank you for inviting me.

Operational manager: this meeting is for discussing the new operational plan with you all also please give me feedback that what you think about the operational plan.

Stakeholders: ok sir what is the operational plan is there any changes from the previous operational plan?

Operational manager: yes, the new operational plan that consists of the new objective comprises the objective that sales of the organisation increase 25% more in the next three months.

Stakeholder: how we can achieve this?

Client: is there any new product or any quality change in the product?

Operational manager: yes, there is improving the quality of the product by using fewer chemicals and more environmentally friendly products in skincare and beauty products. And the marketing strategy will also be very focused so that there will the proper research of the market with the targeted group of the market.

Client: this is good for the product to use natural resources this will give good results and also build more trust among the customers.

Operational manager: the ultimate aim is to satisfy the customer. And also build trust among the customer so that the sales will automatically increase by the proper management.

Stakeholder: this is a good strategy for the operational plan and is also achieved by the organisation.

Organisational manager: ok thank you for attending the meeting. This meeting ends here.


Implementation of Operational Plan





Subject: for approving the operational plan

Attachment: operational plan.docx, Meeting minutes with stakeholder

Dear Sir,

This mail is to inform, you that as the market research there is a new operational plan for the Nature’s Care this operational plan have the objective of achieving an increase in the sale by 25%. The sales will increase by the various plans and the timeframe for the plan is 3 months. So kindly go through the operational plan that I have attached in the attachment section. And please approve the plan as the activities are best of my knowledge I have done meetings with stakeholders regarding this and I got a positive reply.

Thank you

Kindly Regards


Operational Manager

Nature’s Care Sydney NSW

5. Meeting with Marketing manager and team

Duration: 10 minutes

Attendees: operational manager, marketing manager and advertisement consultant

Meeting Objective: to take feedback about the underperformance of the operational plan

Operational plan: Good morning all of you welcome to the meeting

Marketing manager: good morning sir.

Operational manager: so, this meeting is to inform you that there is the underperformance in the operational plan objective the feedback from customers about the product is excellent but the sales are not still increasing as decided by the organisation why?

Marketing manager: Sir the advertisement is continuously going on but there is some communication gap that occurred in the team because of that conflict and gap the marketing plan is delayed and underperformance.

Operational Manage: ok did your communication problem and conflicts in your team are short out or not.

Marketing manager: yes, sir now we are continuously working hard to achieve what we decided and doing the marketing work efficiently.

Operational Manager: as I go through the invoices of the organisation the budget of the advertisement is spending more than what was allocated in the operational plan

Advertisement consultant: when we research the market, we get more methods of the advertisement and also more opportunities we find so we started the advertisement in that areas also which were not mentioned in the operational plan.

Operational manager: so that’s the great news I will allocate more budget for this also so that we can get more opportunities to work efficiently and more marketing and attraction from the customer side and we get more popularity. Any doubt if you get you can ask?

Stakeholders: no sir,

Operational Manager: ok thank you for joining this meeting.


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