Assessment  4

Develop an action plan for change management

Part A

Develop action plan

CHANGE MANAGEMENT ACTION PLAN
Learner Name
Workplace/Organisation	Bounce Fitness

VERSION CONTROL AND DOCUMENT HISTORY

Date	Summary of Modifications	Version
14th September 2022	some modification needs to be done. And one of the modifications is there is a need to make some changes within the bounce fitness. New equipment needs to be installed and training will be provided to the fitness trainers about the proper use of the new equipment (Dzwigol, et al., 2019).	1
14th September 2022	one of the modifications which need to be made is there to increase the target market collaboration will be done with the other organization. It will help to increase the market share of bounce fitness and more and more people will know about bounce fitness (Katsikeas, et al., 2019).	1
14th September 2022	one of the modifications which need to be made is that new marketing strategies will be developed and to make sure customers’ complaints are resolved immediately, the customer care service department will be provided training (Vasiuta, et al., 2019).	1

 ROLES AND RESPONSIBILITIES

Key activities/responsibilities	Peter Brown	Michal smith
Installation of the new equipment within the bounce fitness and training will be organized for the fitness trainers (Jayatilleke, & Lai, 2018).	Responsible for the installation of the new equipment and maintaining the records of the equipment	Responsible for providing the training to the fitness trainer about the usage of the new equipment (Burhan Ismael, et al., 2021).
The new organization will be searched for collaboration. It will help to increase the market share of the organization.	Responsible for the search for a new fitness organization so that collaboration can be done.	Responsible for doing the market research
New marketing strategies will be developed and to manage the customers complains training will be provided the customer care service department (Cameron, & Green, 2019).	Responsible for developing the new marketing strategy (Zeriti, et al., 2019).	Responsible for proving training to the customers’ care department to resolve the complaint (jayatilleke, & lai, 2018).

TIME AND SKILLS ASSESSMENT – Peter Brown

Capacity Time required to perform the required roles and responsibilities.
No. of hours/week required	Assessment of time availability	Source/reference For example, inputs from supervisors or visible schedules in the project management system.
To perform the required roles and responsibilities week required are 3 weeks	☐ YES     ☐ NO	Form the head trainer inputs can be trainers about the new machinery and its installation (Mahmood Aziz, et al., 2021).
Competence Skills required to perform the required roles and responsibilities.
Technical expertise required	Assessment of technical expertise	Source/reference For example, the latest available performance reviews.
To perform the required roles and responsibilities the skills required are the design program and common operating system usage (Cameron, & Green, 2019).	☐ YES     ☐ NO	There is a need for the currently available reviews of the performances.
Soft skills required	Assessment of soft skills	Source/reference For example, the latest available performance reviews.
To perform the required roles and responsibilities there is a need for good communication skills and leadership qualities. To develop new marketing strategies there is also a need for innovative thinking (Neill, 2018).	☐ YES     ☐ NO	There is a need for the currently available reviews of the performances.

TIME AND SKILLS ASSESSMENT – Michal Smith

Capacity Time required to perform the required roles and responsibilities.
No. of hours/week required	Assessment of time availability	Source/reference For example, inputs from supervisors or visible schedules in the project management system.
To perform the required roles and responsibilities week required are 3 weeks	☐ YES     ☐ NO	From the head, fitness trainer inputs can be trainers about the training methods which can be used to provide the training (Younas, et al., 2018).
Competence Skills required to perform the required roles and responsibilities.
Technical expertise required	Assessment of technical expertise	Source/reference For example, the latest available performance reviews.
To perform the required roles and responsibilities the skills required are the design program and knowledge of Microsoft word and PowerPoint (Khalil-Ur-Rehman, et al., 2018).	☐ YES     ☐ NO	There is a need for the currently available reviews of the performances.
Soft skills required	Assessment of soft skills	Source/reference For example, the latest available performance reviews.
To perform the required roles and responsibilities there is a need for good communication skills and leadership qualities. To provide the training to the customer care department there is a need for good interpersonal skills and good oral communication (Maheshwari, & Vohra, 2018).	☐ YES     ☐ NO	There is a need for the currently available reviews of the performances.

PROBLEMS THAT CAN ARISE DURING IMPLEMENTATION OF CHANGE MANAGEMENT STRATEGY

a.       During the implementation of the change management strategy, there is a lack of employee involvement (Maheshwari, & Vohra, 2018).

b.      During the implementation of the change management strategy, there was a lack of an effective communication strategy (Neill, 2018).

Part B

Confirm action plan

Email to the individuals for the distribution of the action plan

Email to Peter brown

To: Petersmith@au.in Date: Subject: information about the action plan Attachments: change management action plan This email is sent to inform you that the action plan has been prepared. In the action plan summary of the modification is provided and your responsibilities are also mentioned in the action plan. You will be responsible for the following: 1) Responsible for providing training to the fitness trainer about the usage of the new equipment. 2) Responsible for doing the market research 3) Responsible for proving training to the customers’ care department to resolve the complaint. In the action plan, time and skills assessment has been done. I have attached the action plan with this mail please review it. If you have any issues, feel free to ask. With regards Manager Bounce Fitness

Email to Michal Smith

To: michalsmith@au.in Date: Subject: information about the action plan Attachments: change management action plan This email is sent to inform you that the action plan has been prepared. In the action plan summary of the modification is provided and your responsibilities are also mentioned in the action plan. You will be responsible for the following: 1) Responsible for the installation of the new equipment and maintaining the records of the equipment 2) Responsible for the search for a new fitness organization so that collaboration can be done. 3) Responsible for developing the new marketing strategy In the action plan, time and skills assessment has been done. I have attached the action plan with this mail please review it. If you have any issues, feel free to ask. With regards Manager Bounce Fitness

Assessment 5

Change management strategy

Bounce fitness is a renowned fitness club chain situated in Australia that provides different types of fitness programs to its customers at reasonable prices so that everybody can easily afford them.

The motive of Bounce fitness is to provide fitness workouts to people of all ages so that everybody can sustain a healthy life (Lahtinen, et al., 2015).

Now the company wants to provide more different types of programs to its customers to attract customers of different ages like yoga, mindful activities, etc.

Objective

But now the organization is looking forward to expanding more and wants to establish it in every part of Australia and for this, the organization will provide some franchises and will open more clubs so that can come into the eyes of everybody.

For this, the organization is planning to compile with other health care businesses so that the company can attract more customers (Lahtinen, et al., 2015).

Changes that have to be made

And to achieve its aim the organization needs to make some changes in its management plan.

There is a need to recruit more skillful employees who can provide effective services to the customers.

In the organization, there is a need to implement a new system so that the storage of the necessary information can be done easily and there is a need to prepare an effective schedule in the organization so that the management process can be improved.

Rather than this, it is important for the leader to develop more effective leadership skills so that the organization can grow and for this, the organization will provide training to them.

And to make the functioning smoother the organization will establish a regular communication system (DAM, & DAM, 2021).

 Email to inform the stakeholders

To – Stakeholders From – Operational manager Date – 13/09/2022 Sub- Change management plan Hello, This mail is to inform you all that as per the discussion and the feedback gathered in the previous meeting we have made some changes to the management plan so that the productivity of the employees and the company increase simultaneously. So, the final management plan is attached to this mail so you all can go through it once and provide your effective feedback related to the management plan, the necessary changes will be considered and implemented in the process. Thank you.

RISK REGISTER

Prepared by		Operational manager					Date Prepared		13/09/2022
Organisation Name		Bounce Fitness
	Risk Description		Risk Assessment				Control Measure
			Likelihood (L)	Impact (I)	Severity	Priority Level	Action	Strategy
a.      External Risk	The risk that arises due to competition		Almost certain	Moderate	Moderate	Moderate	Can do a proper assessment of the market	Do a proper assessment of the market and prepare the strategy as per the analysis.
b.      Internal Risk	Recruitment of skilled employees		Possible	Moderate	Moderate	High	Do proper advertisement of the job vacancy so that more candidates could apply	The process of selection of potential candidates include more people.

Risk / Problems (Relist risks here, add a list of potential problems identified in Workplace Assessment Task 4)	Learning Process Learning processes relate to mechanisms for uplifting capabilities for implementing the change management process.	Communication Process Communication processes relate to the internal sharing of information with stakeholders during the change management process.
The risk that arises due to competition	Do proper risk assessment analysis regularly and research the market trends so that can beat the competitors	The communication related to the potential risk needs to be communicated regularly by conducting informal meetings.
Recruitment of skilled employees	To remove biases and employ more skilled employees try to include more people in the selection process.	Need to communicate properly and ask the opinion of everyone so that the chances of employing unskilled workers can be decreased.
Financial risk involved in the change in strategies	make a proper risk assessment plan and to avoid the situation try to implement effective KPIs that will help in monitoring.	there is a need to break down the budget and communicate the financial goals regularly so that the chances of financial loss can decrease.
Involvement of the stakeholders	Try to motivate the employees so that they engage in the change process and provide support in it.	It is important to involve the stakeholders in the decision-making process and conduct regular formal and informal meetings to gather updates from the stakeholders (Kurdi, et al., 2020).

Assessment 6

LEADERSHIP IMPACT ASSESSMENT
Learner Name
Workplace/Organisation	Bounce Fitness

VERSION CONTROL AND DOCUMENT HISTORY

Date	Summary of Modifications	Version
20th September 2022	there is some modification which needs to be done. And one of the modifications is there is a need to make some changes within the bounce fitness. New equipment needs to be installed and training will be provided to the fitness trainers about the proper use of the new equipment.	2
20th September 2022	one of the modifications which need to make is there to increase the target market collaboration will be done with the other organization. It will help to increase the market share of bounce fitness and more and more people will know about bounce fitness.	2
20th September 2022	one of the modifications which need to be made is that new marketing strategies will be developed and to make sure customers’ complaints are resolved immediately, the customer care service department will be provided training (Thompson, 2019).	2

 REVIEW OF STRATEGIC OUTCOMES

Checking the actual performance of the change management process against desired results. 

Strategic Outcome Indicator	Desired Outcome	Actual Outcome	Gap	Impact of Leadership
A. Due to the installation of the new equipment more customers will be attracted towards the bounce fitness and it will also motivate the current customers. The participation rates of the customers will have increased (Thompson, 2019).	Increase the profits of the organization and increase the participation of the current customers. And by providing training to the fitness trainers it will increase their skills and knowledge.	New machinery has been installed and current customers are providing positive feedback and they are also motivated.	Training sessions were conducted for the fitness trainers but they all are not taking it seriously. Some of the fitness trainers are not even attending the training sessions.	The current customer satisfaction ratio has increased and turnover of the organization has also increased.
B.  There will be an increase in the marketing share when the collaboration is done with the new organization.	When the collaboration is done with the other organization then market share will increase and the profitability and revenue of the organization will also increase.	Due to collaboration with other organizations, there has been an increase in the profitability of bounce fitness (Yates, et al., 2019).	The increase in the profitability of the organization is not accepted.	Due to the good leadership, more customers are attracted to their fitness activities and the current satisfaction ratio has increased.
C. There will be an increase in the marketing share when the new marketing strategies will be developed and implemented. Turnover of the organization will increase, and sales and revenue of the organization will increase. And by resolving the customer complains customers the trust of customers in the organization will also increase (Kercher, et al., 2019).	Increase in the reputation of the organization. Increase in turnover, customer satisfaction, sales, and revenue. by resolving the customers’ complaints on time, customers will be happy and their trust will also increase.	marketing strategies have been developed but they are not approved so there is a need to modify the current marketing strategy. customers’ complaints are not handled effectively by all the customer care departments. Positive feedback is not provided by customers who complained (DAM, & DAM, 2021).	marketing strategies are not prepared as expected and the customers care department is not trained effectively to resolve the customer’s complaints.	there is a need to make improvements in leadership skills. Critical thinking needs to be developed for resolving the customer’s complaint and more listening habits of the customers need to be developed (Kurdi, et al., 2020).

Consultation with the two relevant individuals in bounce fitness.

Email to peter brown

To: peterbrown@au.in Date: Subject: seeking feedback on the leadership Hello, I hope you are doing well. This mail is sent to seek feedback from you on the leadership during the change management process. During the change management process, a leader is responsible to help the employees and customers to buy into the vision for the organization. Do you think during the change management process a leader was able to fulfill his roles and responsibilities? And according to you if they were not able to fulfill their responsibilities then what improvements need to be made? Please provide your feedback so that changes can be made. With regards Manager Bounce Fitness

Email to Michal smith

To: michalsmith@au.in Date: Subject: seeking feedback on the leadership Hello, I hope you are doing well. This mail is sent to seek feedback from you on the leadership during the change management process. During the change management process, a leader is responsible to help the employers and customers to buy into the vision for the organization. For effective alignment leaders need to be on the same page regarding the changes. Do you think during the change management process a leader was able to fulfill his roles and responsibilities and you were on the same page? And according to you if they were not able to fulfill their responsibilities then what improvements need to be made. Please provide your feedback so that changes can be made. With regards Manager Bounce Fitness

Reference

Burhan Ismael, N., Jabbar Othman, B., Gardi, B., Abdalla Hamza, P., Sorguli, S., Mahmood Aziz, H., … & Anwar, G. (2021). The Role of Training and Development on Organizational effectiveness. Ismael, NB, Othman, BJ, Gardi, B., Hamza, PA, Sorguli, S., Aziz, HM, Ahmed, SA, Sabir, BY, Ali, BJ, Anwar, G.(2021). The Role of Training and Development on Organizational effectiveness. International Journal of Engineering, Business and Management, 5(3), 15-24.

Cameron, E., & Green, M. (2019). Making sense of change management: A complete guide to the models, tools and techniques of organizational change. Kogan Page Publishers.

DAM, S. M., & DAM, T. C. (2021). Relationships between service quality, brand image, customer satisfaction, and customer loyalty. The Journal of Asian Finance, Economics and Business, 8(3), 585-593.

Dzwigol, H., Shcherbak, S., Semikina, M., Vinichenko, O., & Vasiuta, V. (2019). Formation of strategic change management system at an enterprise. Academy of Strategic Management Journal, 18, 1-8.

Fox, M. A., Spicer, K., Chosewood, L. C., Susi, P., Johns, D. O., & Dotson, G. S. (2018). Implications of applying cumulative risk assessment to the workplace. Environment international, 115, 230-238.

Jayatilleke, S., & Lai, R. (2018). A systematic review of requirements change management. Information and Software Technology, 93, 163-185.

Katsikeas, C., Leonidou, L., & Zeriti, A. (2019). Revisiting international marketing strategy in a digital era: Opportunities, challenges, and research directions. International Marketing Review.

Kercher, V., Feito, Y., & Yates, B. (2019). Regional comparisons: the worldwide survey of fitness trends. ACSM’s Health & Fitness Journal, 23(6), 41-48.

Kurdi, B., Alshurideh, M., & Alnaser, A. (2020). The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning. Management Science Letters, 10(15), 3561-3570.

Lahtinen, M., Ruohomäki, V., Haapakangas, A., & Reijula, K. (2015). Developmental needs of workplace design practices. Intelligent Buildings International, 7(4), 198-214.

Maheshwari, S., & Vohra, V. (2018). Role of training and development practices in implementing change. International Journal of Learning and Change, 10(2), 131-162.

Neill, M. S. (2018). Change management communication: Barriers, strategies & messaging. Public Relations Journal, 12(1), 1-26.

Thompson, W. R. (2019). Worldwide survey of fitness trends for 2020. ACSM’s Health & Fitness Journal, 23(6), 10-18.

Younas, W., Farooq, M., Khalil-Ur-Rehman, F., & Zreen, A. (2018). The impact of training and development on employee performance. IOSR Journal of Business and Management (IOSR-JBM), 20(7), 20-23.