Industry Report

1. Information sources

Complete the following table by summarising the type of industry information which you could get from each information source and listing at least two links or sources of information. Note that the sources of information that you list should be relevant to your organisation and role.

Note: You are required to use at least three of the following information sources in this assessment. Use this checklist to keep track.

	Information source	Summary of information type	Links to information
☐	Developers of codes of conduct or ethics	1) Integrity 2) Objectivity 3)Professional behaviour 4)Professional competence. 5)Confidentiality.	1.https://link.springer.com/article/10.1007/s13347-021-00451-w 2.https://www.nci.nlm.nih.gov/pmc/articles/PMC8129851/
☐	Discussions with experienced industry personnel	Experience person know everything of the industry that is why he is very important to the industry.	1.https://www.everycrsreport.com/files/20190919_R45923_8b8149b98bb88900de7c3244554236457f1c24be.pdf 2.https://journals.vilniustech.lt/index.php/JBEM/article/view/5678
☐	Industry accreditation operators	Accreditation is the certification process that meets the standard of the governing body.	1.https://ebpj.e-iph.co.uk/index.php/EBProceedings/article/view/1391 2.https://www.sciencedirect.com/science/article/abs/pii/S0044848618319598
☐	Industry associations and organizations	The organization association supports the organization and the staff of the specific industry and keeps safe their rights.	1.https://www.bmj.com/content/368/bmj.l6925.full 2.https://indianjournals.com/ijor.aspx?target=ijor:pr&volume=23&issue=2&article=007
☐	Industry journals, reference books and seminars	Journals are used to target the audience.	1.https://www.jsad.com/doi/full/10.15288/jsad.2021.82.595 2.https://dialnet.unirioja.es/servlet/articulo?codigo=6865373
☐	Libraries and media	This is information source which provide us information related to our subjects.	1.https://ieeexplore.ieee.org/abstract/document/8757088 2.https://search.bvsalud.org/global-literature-on-novel-coronavirus-2019-ncov/resource/fr/covidwho-714781
☐	Networking with colleagues and suppliers	1) Attends insider events 2) Build strong brand	1.https://www.researchgate.net/profile/Ravindra-Bankar-2/publication/351918115_Academic_Social-Networking_Sites_ASNS_for_Research_Communication_A_Comparative_Overview/links/60afd81e299bf13438efcf6f/Academic-Social-Networking-Sites-ASNS-for-Research-Communication-A-Comparative-Overview.pdf 2.https://link.springer.com/article/10.1186/s13731-020-00127-3
☐	Personal observations and experience	Personal observation helps to understand the situation and help to understand the situation	1.https://journals.sagepub.com/doi/abs/10.1177/1039856218760733 2.https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-021-04769-4
☐	Plain English documents, issued by government regulators, that describe laws relevant to the hospitality industry	Government regulators are: 1) application 2) modification 3) amendments Laws include: 1) Land laws 2) Industrial licensing policies 3) Management act	1.https://www.sciencedirect.com/science/article/abs/pii/S0378437121004945 2.https://heinonline.org/HOL/LandingPage?handle=hein.journals/stanit54&div=5&id=&page=
☐	Training courses	Getsmarter Health care Management courses and certifications	1.https://link.springer.com/chapter/10.1007/978-3-030-64610-3_59 2.https://www.emerald.com/insight/content/doi/10.1108/ICT-10-2019-0095/full/html
☐	Unions	United Workers Union	1.https://austria-forum.org/attach/Europa/political-guidelines-next-commission_en.pdf 2.https://www.taylorfrancis.com/chapters/edit/10.4324/9780367855383-10/trade-union-membership-conrad-lashley

1. Obtaining information

This unit requires that you use open and closed probe questioning to interact effectively to obtain information from:

• experienced industry personnel
• colleagues
• suppliers
• industry bodies.

You must therefore interview one person from each of these categories in the course of gathering information for this industry report. At least one of the interviews must be an oral interview and your assessor must have the opportunity to observe the interview. You can conduct the interviews by phone, by video conferencing, in person or in writing (except, of course for the oral interview). Record the evidence of the interviews in the table below. Don’t forget to work with your assessor to set up a formal observation of at least one of the interviews.

Information source	Name of contact	Organisation and contact details	Questions asked (indicate whether questions are open or closed)	Summary of responses
Experienced industry person	Noah	Hospitalityindustry Contact- 0642467362875	What is your responsibility and how much experience have you gained from this industry? Open question	Noachis an experienced person in the hospitality industry. He shares his experience with us about the activity, in which technology is used by the industry.
Colleague	William	Hospitality industry Contact- 064625357333	How do you manage colleague activities? Closed question	William gives a response by providing necessary information about the colleague’s activities.
Supplier	Leo	Hospitality industry Contact- 067753387362	What type of services is provided in this industry? Open question	The supply chain is a must in the industry
Industry body	Amelia	Hospitalityindustry Contact- 06984322436	Tell me about the history of the hospitality industry? Open question	They told us about the new social activity in an environment and their trends.

1. The hospitality industry

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information.

Information source	Response	Information sources
Describe the structure of the hospitality industry in Australia, including its main sectors and the functions of each. What is the economic and social significance of the industry?	The structure of the hospitality industry is: 1) Licensed clubs 2) Casinos 3) Cafes and restaurants 4) Pubs, bars, and taverns 5) Accommodation The sector of the hospitality industry 1) Entertainment 2) Front of office 3) Housekeeping 4) Travel and tourism 5) Transportation Functions of the sector: 1) Housekeeping 2) Front of office 3) Entertainment 4) Housekeeping (Breier, et al., 2021) 5) Food and drinks production and services including restaurants The economic significance is FDI this industry is significant to the tax revenue. Social significance is that it provides services so people feel comfortable.	Industry source of information 1. Association and organizations 2. Journals
Describe the hospitality industry within the local government area that you work in.	The local government supports the hospitality industry by investing in travelers’ attractions. Government give support by improving the development of this sector and the area where this industry is located. They help in developing the tourism promotion plan in the local areas. (Breier, et al., 2021)	1.Industry a) journal b) associations and organizations 2. Software system a) Information system b) Management information system
Describe how your organisation sits within the ohospitality industry.	Our organization sits as a member of the hospitality industry.	1. Networking A) Online networking b) Discussions with experienced industry personnel 2. Software system a) Information system b) Management information systems
Describe your role within the hospitality industry.	As the hotel general manager of the hospitality industry and my responsibility is to operate day-to-day activities.	1. Information System 2. The internet a) Researching information
Describe career opportunities within your sector of the hospitality industry.	Career opportunities are: 1)Chief sommelier 2) Hotel manager 3) Event Coordinator 4) Catering manger (Huyghebaert, et al., 2019)	1. Media a) Television b) Newspapers 2. Observation a) personal experience
Access the position description of your dream hospitality job. How does it differ to your current role? What additional skills and training do you need?	My dream job is event manager in the hospitality industry. It is different because the current I am a general manager in this industry and it is totally different. Additional skills for event managers are: 1) Communication skill 2) Networking saving 3) listening skill 4) Passion 5) Flexibility	1. Education 2.Unions
Describe the allied industries to your sector of the hospitality industry. How does each sector rely on the other?	Allied industries are:(Lokhande, et al.,2018) 1) Restaurant business 2) Cruise lines 3) Hotels and resorts Because every sector is linked with each other mean primary relate to secondary. (Lokhande, et al .,2018)	1. Media 2.Libraries
Describe the industry associations and unions relevant to your organisation or industry sector. Describe their function.	Yes, the industry association is relevant because this help to find suppliers helps in connecting with other businesses, and generates new beginning and new business. Unions also provide support and advice to industry.	1. Software system 2. Documents
Provide two examples of how you use industry information to stay up to date with issues and trends. How do you share this information with colleagues?	1) Magazines 2) social media We share this knowledge with colleagues by providing them with this information.	1. Industry 2. Libraries

1. Legislation

Provide a brief summary of how the following legislation/standards relates to your sector of the hospitality sector. Include at least two links to information about the legislation relevant to your state or territory. Include two examples of how you ensure that you work in a way which is compliant with the legislation. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Legislative area	Relationship to your sector	Information sources	Strategies for compliance
Equal opportunity law	This legislation is very important to give equal opportunity to everyone. Because it is his right to take the equal opportunity.(Vettori, 2018)	1. Safe work Australia 2.Work health and safety act	1. Foot-in-door techniques 2. Low-Balling
Occupational licensing	Legally available is a must, so occupational licensing is a must for the hospitality industry under the Prevention of food adulteration act.	1. Fair work act 2. Media	1. Norm of Reciprocity 2. Ingratiation (Valim, et al., 2019)
Food safety	Food safety is important for us all, and because of that we achieve good health and sustain life in hospitality, it is a very must to keep safety requirements for food. (Vettori, 2018)	1. World’s health safety 2. Internet	1. Food licensing 2. Registration system
Responsible service of alcohol	RSA certificate is a must for alcohol services in Australia. This certificate is available online.	1.Newspapers 2. social media	1. Federal import permits 2.Labeling (Valim, et al., 2019)
Responsible conduct of gaming	The ACT is responsible for gaming conduction. The government is responsible for that also	1. internet 2. social media	1. Zero tolerance policy 2. Laisses – fair approach
Local community protection (obligations for protecting amenity and lifestyle of neighbouring residents when delivering hospitality services)	This protection is a must during providing hospitality industry services and maintaining the lifestyle of neighboring residents.	1. Laws 2. Documents of the organization	1. business license 2. Paying taxes on time
Industrial relation (including awards)	Industrial relation is a must for the industry to keep trust and better relationship with the customers.	1.Company law 2.Internet	1. register in the industrial dispute act 2. Business licence
Supervisor endorsement:		Supervisor name:

1. Quality assurance

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Quality assurance question	Response		Information sources
Describe the industry accreditation schemes relevant to your industry sector/organisation.	Basically, the accreditation scheme is for achieving the standard and it is relevant to the industry’s needs, the accreditation scheme of our industry is developing restaurants with a gold license so that we increase our quality standard of food.(Naylor, et al., 2021)		1. Internet 2. Newspaper (Charron, et al., 2020)
Describe the industry associations relevant to your industry sector/organisation. What are the benefits of industry association membership?	The industry association is relevant to our industry as they provide the member with further benefits which can be helpful in their job The benefits of the industry association are: 1) In finding suppliers 2) Generate new business 3) Gain key information and updates in the industry 4) Professional developments		1. Networking areas 2. Key information
Describe why it is important that your organisation participates in industry quality assurance processes. Provide one potential impact of non-participation or non-compliance.	IT is very important for our organization to participate in quality assurance because it controls the mechanism which prevents defects and problems during delivery services. (Naylor, et al., 2021)		1.code of conduct 2. Training sessions (Charron, et al., 2020)
Describe your role in quality assurance. Provide two examples of how you uphold your responsibilities to quality assurance in your day to day work.	Quality assurance manager in quality assurance. Examples of responsibility of quality assurance manager: 1) Organize quality assurance 2) Quality Control policies The manager is responsible for the organization’s efficiency		1. Policies 2. Internet
Describe your supervisor’s role in quality assurance.	The supervisor’s role is to supervise his team.		1. policies 2. Companies memorandum
Describe the role of an industry code of conduct or code of ethics. Provide two examples of how you comply with the code of conduct in your day to day work.	The code of ethics define values, behaviour , ethical principle, code of ethics define the way how to do work in the organization.		1. Scheme 2. Code of conduct
Describe the work ethic required to work in the hospitality industry and, in particular, in your sector of the industry. Provide two examples of how you exemplify this work ethic in your day to day work.	Work ethics required are: 1) Accountability 2) Trustworthiness 3) Respect for other 4) Integrity		1. Ethical standards 2. Internet
Describe two ethical issues which are particularly relevant to your organisation’s sector of the hospitality industry.	1) Toxic workplace culture 2) Discrimination and harassment		1. Ownership of the information 2. accessibility of information
Supervisor endorsement:		Supervisor name:

1. Technology

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Information source	Response		Information sources
Describe one current technology and one emerging technology that increases the efficiency of the way that you perform your role. What are the efficiency gains and how does the technology help you to complete your role?	Computer-aided despatch system is an emerging technology. NFC technology is the current technology. (Li, et al., 2020) Technology helps to organize the business, build them, and achieve the task.		1. Census data 2.Audiovisual materials
Describe two techniques which you use to keep up to date with technologies that can improve your efficiency and effectiveness at work.	1) Find a mentor 2) Prioritize learning		1. Books 2. Internets (Charron, et al., 2020)
Describe one current and one emerging catering system technology relevant to your organisation or role.	1)The Internet of Things is an emerging technology. 2)NFC is the current technology that is relevant to the organization and its role. (Li, et al., 2020)		1.Personal computers 2. Radio equipment
Describe one current and one emerging application (app) technology relevant to your organisation or role.	1) Contactless payments 2) Voice recognition		1. GPS 2. Smartcards
Describe one current and one emerging computer-aided despatch system technology relevant to your organisation or role.	1) Wearable technology 2) Voice assistance		1. Audio analytical software 2. mobile phones (Charron, et al., 2020)
Describe one current and one emerging food production system technology relevant to your organisation or role.	1) Pulsed electrical fields are emerging technology 2) Food robotics are current technology		1.Labeling 2. Food packaging information
Describe one current and one emerging industry online booking system technology relevant to your organisation or role.	1) Emerging technology is the internet of things. 2) Inventory system		1.Internet 2. Websites
Describe one current and one emerging industry reservations, operations and financial and tracking systems technology relevant to your organisation or role.	1) Website Chatbots 2) Mobile check-in (Ucar, et al., 2021)		1. Applications 2. social media Charron, et al., 2020)
Describe one current and one emerging project management system technology relevant to your organisation or role.	1) Rise in remote working 2) Artificial intelligence		1. internet 2. technology app.
Describe one current and one emerging social media site technology relevant to your organisation or role.	1) Augmented reality 2) Radio Frequency identification tags (Ucar, et al., 2021)		1. software 2. internet
Describe two new techniques relevant to your role.	1) Entertainment on tap 2) Wi-Fi structure		1. social media 2. internet Charron, et al., 2020)
Supervisor endorsement:		Supervisor name:

1. You and your work

Provide a brief answer to each of the following questions (two or three sentences) and provide two sources of information that you used to research your answer or which could be used to find additional information. Ask your supervisor to endorse this section of your report to confirm that the information which you have provided is consistent with your workplace practices.

Question	Response		Information sources
Provide two examples of how you access and use information about the hospitality industry in your day to day work.	we access information via the internet, managers, and supervisors about the hospitality industry.		1. internet 2. networks
Provide two examples of how you access and use information about hospitality products and services in your day to day work.	We can communicate with them regularly and get feedback from the guest that what they’reexperiencing of our product and service. (deKervenoael, et al., 2020)		1. feedbacks 2. Communication information
Provide two examples of how you share updated information about the hospitality industry, its products, services and technologies with your colleagues.	1)We share updated information through our organization application. 2) Through meetings (deKervenoael, et al., 2020)		1. Media 2. Industry association
Describe two examples of how industry information enhances your work performance.	1) by developing the right expectations 2) By Avoiding distractions		1.industry journals 2.reference books
Provide two examples of how information about current market trends and customer expectations have influenced the dishes which you have produced.	1) Customers feedbacks 2) Cultivate loyalty		1. Internet 2. social sides
Provide two examples of how you have used industry information to improve the quality of your hospitality service.	industry information to improve quality are: 1) Treating them like they are VIP 2) Positive starts for new staff		1. Libraries 2. Industry association
Supervisor endorsement:		Supervisor name:

2)

EMAIL

To: Stakeholder@au.in

Cc

Bcc

Respected sir

This mail is written to inform you that as a quality assurance manager it is my duty to ensure the

Quality of the product and services of our organization. our organization doing well in all hospitality

Industry but according to the previous survey of the customer experience, we can communicate with them

Regularly and get feedback from the guest that what they’re experiencing of our product and service, we realize

We have to do some changes in the technologies of our organization. The existing technologies which are slow

According to our hospitality industry and the growth of our organization

The existing technology is:

Computer-aided despatch system is an emerging technology.

NFC technology is the current technology.

Technology helps to organize the business, build them, and achieve the task

This is the existing technology that is breaking our organization’s growth that is why I have a suggestion to improve and implement new technologies in our organization. New technology is as follows

1) Emerging technology is the internet of things.

2) Inventory system

3 Website Chatbots

4 Mobile check-in n

One more important sector is very important is the improvement because the improvement is helpful to enhance

Employee engagement and helpful to diminishing rates and helpful to foremost the organization’s growth

This is the information that I explain to you if you agree with this, please give us a response.

Kindly send your response

Thank you

References

Breier, M., Kallmuenzer, A., Clauss, T., Gast, J., Kraus, S., & Tiberius, V. (2021). The role of business model innovation in the hospitality industry during the COVID-19 crisis. International Journal of Hospitality Management, 92, 102723.

Charron, J., Gautier, A., &Jestin, C. (2020). Influence of information sources on vaccine hesitancy and practices. Medecine et maladies infectieuses, 50(8), 727-733.

de Kervenoael, R., Hasan, R., Schwob, A., & Goh, E. (2020). Leveraging human-robot interaction in hospitality services: Incorporating the role of perceived value, empathy, and information sharing into visitors’ intentions to use social robots. Tourism Management, 78, 104042.

Huyghebaert, T., Gillet, N., Audusseau, O., &Fouquereau, E. (2019). Perceived career opportunities, commitment to the supervisor, social isolation: Their effects on nurses’ well‐being and turnover. Journal of nursing management, 27(1), 207-214.

Li, L., Lin, M., Wang, X., Bao, P., & Li, Y. (2020). Preparing and responding to 2019 novel coronavirus with simulation and technology-enhanced learning for healthcare professionals: challenges and opportunities in China. BMJ Simulation & Technology Enhanced Learning, 6(4), 196.

Lokhande, P. C., Shirdhankar, M. M., Sadawarte, R. K., Chaudhari, K. J., Sawant, M. S., Sadawarte, V. R., & Gitte, M. J. (2018). Digital mapping of fish processing and allied industry in Ratnagiri district using remote sensing and Geographical Information System. Journal of Experimental Zoology, India, 21(1), 363-371.

Naylor, R., Dollinger, M., Mahat, M., & Khawaja, M. (2021). Students as customers versus as active agents: conceptualising the student role in governance and quality assurance. Higher Education Research & Development, 40(5), 1026-1039.

Ucar, Y., Ceylan, Z., Durmus, M., Tomar, O., & Cetinkaya, T. (2021). Application of cold plasma technology in the food industry and its combination with other emerging technologies. Trends in Food Science & Technology, 114, 355-371.

Valim, M. D., Rocha, I. L. D. S., Souza, T. P. M., Cruz, Y. A. D., Bezerra, T. B., Baggio, É., … & Ribeiro, A. C. (2019). Efficacy of the multimodal strategy for Hand Hygiene compliance: an integrative review. RevistaBrasileira de Enfermagem, 72, 552-565.

Vettori, S. (2018). Challenges facing the Department of Labour in implementing labour policy and labour legislation in the hospitality industry in South Africa. African Journal of Hospitality, Tourism and Leisure, 7(1), 1-11.