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SITXWHS003 Implement and monitor work health and safety practices

Assessment Task 1

Question1.

  1. The assessment of risks and hazards.
  2. Taking important decisions about controlling risks.
  3. Making the required changes in workplace facilities.
  4. Updating the staff as per the requirements.
  5. Making lists of changes for the future that might affect the health and safety of the staff.

Question2.

  1. Prevent hazards to health
  2. The workplace needs to be safe
  3. Provide the required first aid facility
  4. Ensure safe use of machinery.

Question3.

  1. Prevent hazards to health.
  2. Make the workplace safe.
  3. Use the provided first aid facility appropriately.
  4. Ensure safe use of machinery.

Question4.

  1. To know the problems faced by the workforce regarding WHS matters.
  2. Prevent hazards to health.
  3. Make the workplace safe (Kocaman, 2021).

Question5.

  1. When ensuring safe use of machinery.
  2. When preventing hazards to health.
  3. When making the workplace safer.
  4. When using the provided first aid facility appropriately.

Question6. The employers needed to consult the workers regarding the WHS issues as the decision will affect them the most.

Question7.

Consultative Process Explanation
Diary, whiteboard, or suggestion box. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Fact sheets about WHS rights and responsibilities. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Formal WHS representatives and committees. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Formal meetings with agendas, minutes, and action plans. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Informal meetings with notes. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
WHS discussions with employees during a business day. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Recording issues in a management diary. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Regular staff meetings that involve WHS discussions. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Seeking staff suggestions for content of WHS policies and procedures. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Special staff meetings or

workshops to specifically address the WHS issue.

 These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Staff handbook containing WHS information. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Surveys or questionnaire that invites staff feedback on WHS issues. These options operate well when it comes to the process of consultation. They are useful in the consultative process (Kocaman, 2021).

Question8. The responsibility and role of the representatives are to provide a safe and healthy work environment for the entire workforce. The representatives should have adequate knowledge about the WHS norms. They should be able to ensure a safe working environment for the workers.

Question9.

  1. Ensure safe use of machinery for the representatives.
  2. Prevent hazards to health for the representatives.
  3. Make the workplace safe for the representatives.

Question10.

  1. Ensure safe use of machinery for the workers.
  2. Prevent hazards to the health of the workers.
  3. Make the workplace safe for the workers.

Question11.

  1. when some new information is made available regarding safety.
  2. when the place is used for the very first time.
  3. when new machinery is installed.
  4. when an accident happens.
  5. when an accident nearly missed.

Question12.

  1. Safety hazards
  2. Chemical hazards
  3. Workload hazards

Question13.

  1. Health hazards
  2. Gathering information regarding hazards
  3. Conducting investigations
  4. Inspect the place of the workplace for safety
  5. Identify emergencies for hazards (Liyanage, et al., 2018).

Question14.

  1. To know the hazards that are related to the workplace.
  2. Conduct a voluntary risk assessment.
  3. To use forms that are well designed for the risk assessments.

Question15.

  1. Hazard elimination
  2. Hazard substitution
  3. Hazard Isolation
  4. Engineered controls
  5. Administered controls
  6. Equipment or personal protection

Question16.

  1. Reports of accident or injury.
  2. Reports of outcomes of inspections
  3. Risk assessment reports.
  4. Reports of all procedures, guidelines, and processes.
  5. Instructions and training reports.
  6. Maintenance and repair records (Kumar & Varun, 2020).

Question17.

  1. Record keeping
  2. Retention of records.
  3. Disposal of records.

Question18. WHS training must be provided to all the employees for successful working conditions. It is the responsibility of the employer for providing all the employees with the required training (Rajesh, et al., 2015).

Question19.

  1. protect their health and safety.
  2. Ensuring others’ safety and security.
  3. Reporting any concerns related to safety and security.

Question20.

  1. Fine
  2. Penalty
  3. Suspension
  4. Restriction
  5. Punishment
  6. Temporary suspension
  7. Demotion
  8. Jail sentence
  9. Prison
  10. High legal costs
  11. Hefty paperwork (Kumar & Varun, 2020).

Question21.

  1. Identifying the hazardous tasks performed manually.
  2. Accessing the hazardous tasks performed manually.
  3. Minimizing the hazardous tasks performed manually.

Question22.

  1. Books
  2. Newspapers
  3. Articles

Question23.

The time when hazard identification must be carried out  

Reason
Before premises are used for the first time. For seeing accessing the working.
Before and during the installation or alteration of any plant, machinery, or equipment. For testing purposes.
Before changes to work practices, procedures or processes are introduced. For seeing the efficiency work.
When any new information relating to health and safety risks becomes available. For implementing health and safety practices.

Question24.

  1. Code of conduct organization
  2. Keeping a record of injuries
  3. Normal operating procedures
  4. Safety and health procedures
  5. Records of training

Question25.

  1. To provide a working environment that is safe
  2. To provide a plan of risk management
  3. Insurance and compensation policies
  4. To provide information regarding the training of employees

Question26.

  1. To create a hazard map
  2. To interview managers and workers
  3. To conduct regular inspections (Yawale, et al., 2017).

Question27.

  1. Head injury
  2. Electric shock
  3. Spinal injury
  4. Amputation
  5. Eye injury

Question28.

  1. Malfunction
  2. Explosion
  3. Fire
  4. Leakage of hazardous chemicals
  5. The collapse of safety systems

Question29. The WHS statistics are very important as it shows the overall trends of health and safety concerns of the workers. It needs to be reviewed and reported from time to time as it is necessary to bring in important changes for updating the WHS procedures.

Question30.

  1. Agendas for and minutes of meetings- The meeting is required for bringing in the required changes.
  2. Committee members- The members of the committee need to be consulted for bringing in the required changes.
  3. Consultation decisions and follow-up actions- The follow-up action are required for bringing in the required changes.
  4. Consultation processes- The processes of the consultation are important for bringing in the required changes.
  5. Diaries of meetings- The meeting diaries are crucial for bringing in the required changes.
  6. WHS information provided to personnel- The information that is provided to the personnel is required for bringing in the required changes.
  7. Risk controls- The controlling of the risks is also important for bringing in the required changes.
  8. Safe work practices- Safety work practices are important for bringing in the required changes.

Question31.

  1. Protection of health and safety of workers.
  2. Ensuring safety and security of all.
  3. Keeping track of any concerns related to safety and security (Yawale, et al., 2017).

Question32.

  1. Preparing for an emergency by organization
  2. Management of risk by organization
  3. Dangerous goods handling by organization
  4. Ergonomics training by organization
  5. Investigation of accidents by organization

Question33.

  1. Preparing for an emergency by employees
  2. Management of risk by employees
  3. Dangerous goods handled by employees
  4. Ergonomics training by employees
  5. Investigation of accidents by employees

Assessment Task 2

Question 35

Handout 1- legislation

The health and safety legislation at the workplace is considered for the safety and security of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices at the workplace. The employer and the employees both share an equal amount of responsibility to follow the code of practice of the act for the safety of all the workers (Jayasekara, 2016).

Handout 2- Identifying risk and hazards control

Many risks need to be taken care of when it comes to controlling risks and hazards control. The identification is the first process by which we can start the process of risk management or control. Its purpose of it is to reduce workplace hazards and risks. The five common hazards that can occur are fire, explosion, electric shock, injuries, and other major accidents (Maranan, et al., 2020).

Handout 3- WHS consultation

The WHS consultation is necessary for knowing the problems and concerns of the workers. The policy and procedures under the WHS consultation are necessary for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices in the workplace (Choi, et al., 2019).

Question36.

The hazard inspection needs to be conducted in the café. As a manager of the place, I have conducted a tour of the place. The following are the observation that I came across during the inspection. The equipment and the machines need to be managed well as they need immediate repair. The other part of the place also needs some cleaning. Also, the workers need to be upgraded with new skills for doing the job well. The consultation is necessary for knowing the problems and concerns of the workers. The policy and procedures under the consultation are necessary for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices in the workplace (Choi, et al., 2019).

Question37

Manager: Hi, how are you?

Worker1: We are good. How are you doing sir?

Worker2: We need to discuss a few problems that we are facing here.

Worker3: There have been a few issues that you have encountered during your inspection. We need to discuss those.

Worker4: Yes sir, we need immediate solutions to the problem.

Manager: I know. I have encountered a few issues; tell me what you are facing apart from those.

Worker1: The equipment needs to be repaired as they have become quite old.

Worker2: Yes, and apart from that we also need the latest technologies to catch up to our competitors.

Worker3: The other parts of the equipment need to be replaced.

Worker4: Yes, I agree, we nearly missed out on a major incident due to old equipment.

Manager: Don’t worry all this will be managed. Apart from that the staff also needs to be trained to use modern equipment.

Worker1: Yes sir, we agree. We are all eager to learn.

Worker2: We will update our skills to lead the market.

Worker3: This will immensely help our customers.

Worker4: Yes, now we will be able to provide the best service.

Manager:  Yes I will take care of your training and learning. Thank you all for taking part in this meeting.

Question38.

Summary of WHS briefing

The WHS is necessary for knowing the problems and concerns of the workers. The policy and procedures under the WHS are necessary for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices at the workplace.

Identification of non-compliance

Noncompliance can lead to problems that cause hazards and accidents in the workplace. This noncompliance can lead to several punishments. The persons that can get punishment, fine, penalty, suspension, restriction, punishment, temporary suspension, demotion, jail sentence, prison, high legal costs, and hefty paperwork for non-compliance with the policies and procedures.

Actions

There need to be some actions that should be taken for the adherence of the WHS. It is important for the safety and security of the persons who are working at the workplace. The safety and security of the personnel are enquired to be taken care of. Failing which many actions can be taken as per non-compliance (Wanyama, et al., 2019). 

Risk register

Scope of assessment: The risk needs to be assessed by following the WHS procedures.
Critical success factors: This will minimize hazardous incidents at the workplace.
Stakeholders: Managers, workers, clients, and customers
Risk Consequences Severity Rating Likelihood Rating Treatment or control methods Priority rating (high, medium, or low)

 

Order of priority
Equipment damage Fine 2 2 Monitor Low
Hygiene issues Penalty 1 1 Action Medium
Customer negligence Fine 2 2 Monitor Low
Handling of cookeries Fine 1 1 Action Medium
Customer dissatisfaction Fine 1 1 Monitor Low

 

 

Risk action plan

Description of risk Equipment damage
Summary of recommended response and impact Can cause complete malfunction
Proposed actions Replace and repair
Resource requirements New equipment
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Hygiene issues
Summary of recommended response and impact Can cause health issues
Proposed actions Replace and clean
Resource requirements Clean equipment
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Customer negligence
Summary of recommended response and impact Can cause dissatisfaction
Proposed actions Concentrate on the job
Resource requirements New staff
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Handling of cookeries
Summary of recommended response and impact Can cause loss
Proposed actions Replace
Resource requirements New staff
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Customer dissatisfaction
Summary of recommended response and impact Can cause loss of customer base
Proposed actions Replace
Resource requirements New staff
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Question39

Manager: Hi, how are you?

Worker1: We are good. How are you doing sir?

Worker2: We need to discuss a few problems that we are facing here.

Worker3: There have been a few issues that you have encountered during your inspection. We need to discuss those.

Worker4: Yes sir, we need immediate solutions to the problem.

Manager: I know. I have encountered a few issues; tell me what you are facing apart from those.

Worker1: The equipment needs to be repaired as they have become quite old.

Worker2: Yes, and apart from that we also need the latest technologies to catch up to our competitors.

Worker3: The other parts of the equipment need to be replaced.

Worker4: Yes, I agree, we nearly missed out on a major incident due to old equipment.

Manager: Don’t worry all this will be managed. Apart from that the staff also needs to be trained to use modern equipment.

Worker1: Yes sir, we agree. We are all eager to learn.

Worker2: We will update our skills to lead the market.

Worker3: This will immensely help our customers.

Worker4: Yes, now we will be able to provide the best service.

Manager:  Yes I will take care of your training and learning. Thank you all for taking part in this meeting.

 

 

Question40.

WHS training report

Summary of WHS training

The WHS training is necessary for solving the problems and concerns of the workers. The policy and procedures under the WHS training are necessary to implement for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices at the workplace. The training will be at the workplace for 1 week. It must be attended by all the people who work in the café (Shouket, et al., 2015).

Training options

The training can be provided by qualified personnel in the immediate future and immediate term. The training options involve coaching and mentoring these can be used for the training of the employees and the formal training of the staff.

General opinion on the outcomes of the training

The staff should be prepared for the training at the behest of all. They should comply with it. Noncompliance can lead to problems that cause hazards and accidents in the workplace. This noncompliance can lead to several punishments. The new procedures will be beneficial for the employees.

Feedback from staff who participated in the training

The training was informative and helped improve the skills of the staff. They found it to be brief and concise.

Recommended actions

There need to be some actions that should be taken for adherence to the WHS training. It is important for the safety and security of the persons who are working at the workplace. The safety and security of the personnel are enquired to be taken care of. Failing this many actions can be taken per the noncompliance (Perera, 2014).

Question41.

Risk assessment

Risk description Likelihood Impact Priority Preventative Action/Contingency Plan
Equipment damage 2 2 Low Replace and repair equipment
Hygiene issues 1 1 Medium Maintain cleanliness
Customer negligence 2 2 Low Proper training of staff
Handling of cookeries 1 1 Medium Proper training of staff
Customer dissatisfaction 1 1 Low Proper training of staff
Mishandling of stuff 2 2 Medium Proper training of staff

Hazard inspection checklist

Item Comments Recommended immediate action What action should be taken to make sure this action does not happen in the future?
Is the floor space free of debris? Yes Nil Keep the place clean
Is the area clear of electrical lead/network cables? Yes Nil Keep the place safe
Are our waste paper bins free of hazardous materials e.g. broken glass? Yes Nil Keep the place clean
Is there sufficient ventilation? Yes Nil Keep the place open and free
Are entrances and exits safe and uncluttered? Yes Nil Keep the place free
Are all machinery, equipment, and material in safe working order and positioned safely? Yes Nil Keep the place clean
Are there any sources of excessive noise? No Nil Keep the place quite

 

 

Hazardous incident register

Date of incident Name of the injured person Hazard/injury/illness details. Consequences Comments on hazards and existing risk controls
05/08/2022 Shawn Madison Head injury Death The system has been replaced to avoid such incidents in the future.
12/08/2022 John Mathews Hand injury Amputation The system has been replaced to avoid such incidents in the future.
19/08/2022 Alice Pattison Electric shock Hospitalization The system has been replaced to avoid such incidents in the future.
26/08/2022 Nova Andrews Minor scratches First aid The system has been replaced to avoid such incidents in the future.

 

 

Question42.

Email

To: The Owner

Blue healer café

Date- 06/09/2022

Subject- deficiency related to the café

Dear Sir,

I would like to draw your attention to the current deficiency related to the café. The staff needs more training for performing the required duties. A trainer needs to be recruited for the purpose. Also, some equipment needs to be replaced and cleanliness is required to be maintained in the café. I would request you to replace the required equipment as soon as possible for the proper functioning of the café (Avyazova & Blinova, 2018).

Yours faithfully

Manager

References

Avyazova, R. K., & Blinova, E. A. (2018). INTRODUCTION OF INFORMATION SYSTEM FOR OPTIMIZATION OF RESTAURANT MANAGEMENT SYSTEM. Proceedings of young scientists and specialists of the Samara University, (2 (13)), 103-107.

Choi, J., Nelson, D., & Almanza, B. (2019). Food safety risk for restaurant management: Use of restaurant health inspection report to predict consumers’ behavioral intention. Journal of Risk Research, 22(11), 1443-1457.

Jayasekara, D. N. R. (2016). Restaurant Management System (Doctoral dissertation).

Kocaman, E. M. (2021). Operational effects of using restaurant management system: An assessment according to business features. International Journal of Gastronomy and Food Science, 25, 100408.

Kumar, B. N., & Varun, B. S. (2020). TABLE BOOKING AND RESTAURANT MANAGEMENT SYSTEM USING ANDROID APPLICATION (OPSS). International Journal of Engineering Applied Sciences and Technology, 4(12), 373-378.

Liyanage, V., Ekanayake, A., Premasiri, H., Munasinghe, P., & Thelijjagoda, S. (2018, December). Foody-Smart restaurant management and ordering system. In 2018 IEEE Region 10 Humanitarian Technology Conference (R10-HTC) (pp. 1-6). IEEE.

Maranan, D., Leteral, M. D., Salubre, C., Rance III, R., Conde, C., & Cacho, D. (2020). Hotel and Restaurant Management System: Administrative (Visitor Management and Vehicle Reservation). Ascendens Asia Singapore–Bestlink College of the Philippines Journal of Multidisciplinary Research, 2(1).

Perera, M. I. D. (2014). Restaurant Management System for Grand Restaurant (Doctoral dissertation).

Rajesh, M., Satya, G. P., & PV, V. P. R. (2015). E-Restaurant: Online Restaurant Management System for Android. International Journal & Magazine of Engineering, Technology, Management and Research, 2, 574-579.

Shouket, M. A., Abid, M. F., & Arsalan, Z. (2015). Online restaurant management system (Doctoral dissertation, UNIVERSITY OF MANAGEMENT AND TECHNOLOGY).

Wanyama, I., Arinaitwe, A., & Adraako, F. (2019). Web-based restaurant management system (Doctoral dissertation, Makerere University).

Yawale, N. M., Pardakhe, N. V., Deshmukh, M. A., & Deshmukh, N. A. (2017). A Review Paper on Online Restaurant Management System. IAETSD Journal for Advanced Research in Applied Sciences, 4(7).

Table of Contents

Assessment Task 1. 3

Assessment Task 2. 14

References. 28

Assessment Task 1

Question1.

  1. The assessment of risks and hazards.
  2. Taking important decisions about controlling risks.
  3. Making the required changes in workplace facilities.
  4. Updating the staff as per the requirements.
  5. Making lists of changes for the future that might affect the health and safety of the staff.

Question2.

  1. Prevent hazards to health
  2. The workplace needs to be safe
  3. Provide the required first aid facility
  4. Ensure safe use of machinery.

Question3.

  1. Prevent hazards to health.
  2. Make the workplace safe.
  3. Use the provided first aid facility appropriately.
  4. Ensure safe use of machinery.

Question4.

  1. To know the problems faced by the workforce regarding WHS matters.
  2. Prevent hazards to health.
  3. Make the workplace safe (Kocaman, 2021).

Question5.

  1. When ensuring safe use of machinery.
  2. When preventing hazards to health.
  3. When making the workplace safer.
  4. When using the provided first aid facility appropriately.

Question6. The employers needed to consult the workers regarding the WHS issues as the decision will affect them the most.

Question7.

Consultative Process Explanation
Diary, whiteboard, or suggestion box. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Fact sheets about WHS rights and responsibilities. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Formal WHS representatives and committees. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Formal meetings with agendas, minutes, and action plans. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Informal meetings with notes. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
WHS discussions with employees during a business day. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Recording issues in a management diary. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Regular staff meetings that involve WHS discussions. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Seeking staff suggestions for content of WHS policies and procedures. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Special staff meetings or

workshops to specifically address the WHS issue.

 These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Staff handbook containing WHS information. These options operate well when it comes to the process of consultation. They are useful in the consultative process.
Surveys or questionnaire that invites staff feedback on WHS issues. These options operate well when it comes to the process of consultation. They are useful in the consultative process (Kocaman, 2021).

Question8. The responsibility and role of the representatives are to provide a safe and healthy work environment for the entire workforce. The representatives should have adequate knowledge about the WHS norms. They should be able to ensure a safe working environment for the workers.

Question9.

  1. Ensure safe use of machinery for the representatives.
  2. Prevent hazards to health for the representatives.
  3. Make the workplace safe for the representatives.

Question10.

  1. Ensure safe use of machinery for the workers.
  2. Prevent hazards to the health of the workers.
  3. Make the workplace safe for the workers.

Question11.

  1. when some new information is made available regarding safety.
  2. when the place is used for the very first time.
  3. when new machinery is installed.
  4. when an accident happens.
  5. when an accident nearly missed.

Question12.

  1. Safety hazards
  2. Chemical hazards
  3. Workload hazards

Question13.

  1. Health hazards
  2. Gathering information regarding hazards
  3. Conducting investigations
  4. Inspect the place of the workplace for safety
  5. Identify emergencies for hazards (Liyanage, et al., 2018).

Question14.

  1. To know the hazards that are related to the workplace.
  2. Conduct a voluntary risk assessment.
  3. To use forms that are well designed for the risk assessments.

Question15.

  1. Hazard elimination
  2. Hazard substitution
  3. Hazard Isolation
  4. Engineered controls
  5. Administered controls
  6. Equipment or personal protection

Question16.

  1. Reports of accident or injury.
  2. Reports of outcomes of inspections
  3. Risk assessment reports.
  4. Reports of all procedures, guidelines, and processes.
  5. Instructions and training reports.
  6. Maintenance and repair records (Kumar & Varun, 2020).

Question17.

  1. Record keeping
  2. Retention of records.
  3. Disposal of records.

Question18. WHS training must be provided to all the employees for successful working conditions. It is the responsibility of the employer for providing all the employees with the required training (Rajesh, et al., 2015).

Question19.

  1. protect their health and safety.
  2. Ensuring others’ safety and security.
  3. Reporting any concerns related to safety and security.

Question20.

  1. Fine
  2. Penalty
  3. Suspension
  4. Restriction
  5. Punishment
  6. Temporary suspension
  7. Demotion
  8. Jail sentence
  9. Prison
  10. High legal costs
  11. Hefty paperwork (Kumar & Varun, 2020).

Question21.

  1. Identifying the hazardous tasks performed manually.
  2. Accessing the hazardous tasks performed manually.
  3. Minimizing the hazardous tasks performed manually.

Question22.

  1. Books
  2. Newspapers
  3. Articles

Question23.

The time when hazard identification must be carried out  

Reason
Before premises are used for the first time. For seeing accessing the working.
Before and during the installation or alteration of any plant, machinery, or equipment. For testing purposes.
Before changes to work practices, procedures or processes are introduced. For seeing the efficiency work.
When any new information relating to health and safety risks becomes available. For implementing health and safety practices.

Question24.

  1. Code of conduct organization
  2. Keeping a record of injuries
  3. Normal operating procedures
  4. Safety and health procedures
  5. Records of training

Question25.

  1. To provide a working environment that is safe
  2. To provide a plan of risk management
  3. Insurance and compensation policies
  4. To provide information regarding the training of employees

Question26.

  1. To create a hazard map
  2. To interview managers and workers
  3. To conduct regular inspections (Yawale, et al., 2017).

Question27.

  1. Head injury
  2. Electric shock
  3. Spinal injury
  4. Amputation
  5. Eye injury

Question28.

  1. Malfunction
  2. Explosion
  3. Fire
  4. Leakage of hazardous chemicals
  5. The collapse of safety systems

Question29. The WHS statistics are very important as it shows the overall trends of health and safety concerns of the workers. It needs to be reviewed and reported from time to time as it is necessary to bring in important changes for updating the WHS procedures.

Question30.

  1. Agendas for and minutes of meetings- The meeting is required for bringing in the required changes.
  2. Committee members- The members of the committee need to be consulted for bringing in the required changes.
  3. Consultation decisions and follow-up actions- The follow-up action are required for bringing in the required changes.
  4. Consultation processes- The processes of the consultation are important for bringing in the required changes.
  5. Diaries of meetings- The meeting diaries are crucial for bringing in the required changes.
  6. WHS information provided to personnel- The information that is provided to the personnel is required for bringing in the required changes.
  7. Risk controls- The controlling of the risks is also important for bringing in the required changes.
  8. Safe work practices- Safety work practices are important for bringing in the required changes.

Question31.

  1. Protection of health and safety of workers.
  2. Ensuring safety and security of all.
  3. Keeping track of any concerns related to safety and security (Yawale, et al., 2017).

Question32.

  1. Preparing for an emergency by organization
  2. Management of risk by organization
  3. Dangerous goods handling by organization
  4. Ergonomics training by organization
  5. Investigation of accidents by organization

Question33.

  1. Preparing for an emergency by employees
  2. Management of risk by employees
  3. Dangerous goods handled by employees
  4. Ergonomics training by employees
  5. Investigation of accidents by employees

Assessment Task 2

Question 35

Handout 1- legislation

The health and safety legislation at the workplace is considered for the safety and security of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices at the workplace. The employer and the employees both share an equal amount of responsibility to follow the code of practice of the act for the safety of all the workers (Jayasekara, 2016).

Handout 2- Identifying risk and hazards control

Many risks need to be taken care of when it comes to controlling risks and hazards control. The identification is the first process by which we can start the process of risk management or control. Its purpose of it is to reduce workplace hazards and risks. The five common hazards that can occur are fire, explosion, electric shock, injuries, and other major accidents (Maranan, et al., 2020).

Handout 3- WHS consultation

The WHS consultation is necessary for knowing the problems and concerns of the workers. The policy and procedures under the WHS consultation are necessary for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices in the workplace (Choi, et al., 2019).

Question36.

The hazard inspection needs to be conducted in the café. As a manager of the place, I have conducted a tour of the place. The following are the observation that I came across during the inspection. The equipment and the machines need to be managed well as they need immediate repair. The other part of the place also needs some cleaning. Also, the workers need to be upgraded with new skills for doing the job well. The consultation is necessary for knowing the problems and concerns of the workers. The policy and procedures under the consultation are necessary for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices in the workplace (Choi, et al., 2019).

Question37

Manager: Hi, how are you?

Worker1: We are good. How are you doing sir?

Worker2: We need to discuss a few problems that we are facing here.

Worker3: There have been a few issues that you have encountered during your inspection. We need to discuss those.

Worker4: Yes sir, we need immediate solutions to the problem.

Manager: I know. I have encountered a few issues; tell me what you are facing apart from those.

Worker1: The equipment needs to be repaired as they have become quite old.

Worker2: Yes, and apart from that we also need the latest technologies to catch up to our competitors.

Worker3: The other parts of the equipment need to be replaced.

Worker4: Yes, I agree, we nearly missed out on a major incident due to old equipment.

Manager: Don’t worry all this will be managed. Apart from that the staff also needs to be trained to use modern equipment.

Worker1: Yes sir, we agree. We are all eager to learn.

Worker2: We will update our skills to lead the market.

Worker3: This will immensely help our customers.

Worker4: Yes, now we will be able to provide the best service.

Manager:  Yes I will take care of your training and learning. Thank you all for taking part in this meeting.

Question38.

Summary of WHS briefing

The WHS is necessary for knowing the problems and concerns of the workers. The policy and procedures under the WHS are necessary for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices at the workplace.

Identification of non-compliance

Noncompliance can lead to problems that cause hazards and accidents in the workplace. This noncompliance can lead to several punishments. The persons that can get punishment, fine, penalty, suspension, restriction, punishment, temporary suspension, demotion, jail sentence, prison, high legal costs, and hefty paperwork for non-compliance with the policies and procedures.

Actions

There need to be some actions that should be taken for the adherence of the WHS. It is important for the safety and security of the persons who are working at the workplace. The safety and security of the personnel are enquired to be taken care of. Failing which many actions can be taken as per non-compliance (Wanyama, et al., 2019). 

Risk register

Scope of assessment: The risk needs to be assessed by following the WHS procedures.
Critical success factors: This will minimize hazardous incidents at the workplace.
Stakeholders: Managers, workers, clients, and customers
Risk Consequences Severity Rating Likelihood Rating Treatment or control methods Priority rating (high, medium, or low)

 

Order of priority
Equipment damage Fine 2 2 Monitor Low
Hygiene issues Penalty 1 1 Action Medium
Customer negligence Fine 2 2 Monitor Low
Handling of cookeries Fine 1 1 Action Medium
Customer dissatisfaction Fine 1 1 Monitor Low

 

 

Risk action plan

Description of risk Equipment damage
Summary of recommended response and impact Can cause complete malfunction
Proposed actions Replace and repair
Resource requirements New equipment
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Hygiene issues
Summary of recommended response and impact Can cause health issues
Proposed actions Replace and clean
Resource requirements Clean equipment
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Customer negligence
Summary of recommended response and impact Can cause dissatisfaction
Proposed actions Concentrate on the job
Resource requirements New staff
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Handling of cookeries
Summary of recommended response and impact Can cause loss
Proposed actions Replace
Resource requirements New staff
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Description of risk Customer dissatisfaction
Summary of recommended response and impact Can cause loss of customer base
Proposed actions Replace
Resource requirements New staff
Responsibilities Training the staff
Timing 1 week
Reporting/Monitoring Yes

Question39

Manager: Hi, how are you?

Worker1: We are good. How are you doing sir?

Worker2: We need to discuss a few problems that we are facing here.

Worker3: There have been a few issues that you have encountered during your inspection. We need to discuss those.

Worker4: Yes sir, we need immediate solutions to the problem.

Manager: I know. I have encountered a few issues; tell me what you are facing apart from those.

Worker1: The equipment needs to be repaired as they have become quite old.

Worker2: Yes, and apart from that we also need the latest technologies to catch up to our competitors.

Worker3: The other parts of the equipment need to be replaced.

Worker4: Yes, I agree, we nearly missed out on a major incident due to old equipment.

Manager: Don’t worry all this will be managed. Apart from that the staff also needs to be trained to use modern equipment.

Worker1: Yes sir, we agree. We are all eager to learn.

Worker2: We will update our skills to lead the market.

Worker3: This will immensely help our customers.

Worker4: Yes, now we will be able to provide the best service.

Manager:  Yes I will take care of your training and learning. Thank you all for taking part in this meeting.

 

 

Question40.

WHS training report

Summary of WHS training

The WHS training is necessary for solving the problems and concerns of the workers. The policy and procedures under the WHS training are necessary to implement for the working condition of the workers. It aims to minimize hazards or accidents at the workplace. It also ensures that the workers are dealt with fair practices at the workplace. The training will be at the workplace for 1 week. It must be attended by all the people who work in the café (Shouket, et al., 2015).

Training options

The training can be provided by qualified personnel in the immediate future and immediate term. The training options involve coaching and mentoring these can be used for the training of the employees and the formal training of the staff.

General opinion on the outcomes of the training

The staff should be prepared for the training at the behest of all. They should comply with it. Noncompliance can lead to problems that cause hazards and accidents in the workplace. This noncompliance can lead to several punishments. The new procedures will be beneficial for the employees.

Feedback from staff who participated in the training

The training was informative and helped improve the skills of the staff. They found it to be brief and concise.

Recommended actions

There need to be some actions that should be taken for adherence to the WHS training. It is important for the safety and security of the persons who are working at the workplace. The safety and security of the personnel are enquired to be taken care of. Failing this many actions can be taken per the noncompliance (Perera, 2014).

Question41.

Risk assessment

Risk description Likelihood Impact Priority Preventative Action/Contingency Plan
Equipment damage 2 2 Low Replace and repair equipment
Hygiene issues 1 1 Medium Maintain cleanliness
Customer negligence 2 2 Low Proper training of staff
Handling of cookeries 1 1 Medium Proper training of staff
Customer dissatisfaction 1 1 Low Proper training of staff
Mishandling of stuff 2 2 Medium Proper training of staff

Hazard inspection checklist

Item Comments Recommended immediate action What action should be taken to make sure this action does not happen in the future?
Is the floor space free of debris? Yes Nil Keep the place clean
Is the area clear of electrical lead/network cables? Yes Nil Keep the place safe
Are our waste paper bins free of hazardous materials e.g. broken glass? Yes Nil Keep the place clean
Is there sufficient ventilation? Yes Nil Keep the place open and free
Are entrances and exits safe and uncluttered? Yes Nil Keep the place free
Are all machinery, equipment, and material in safe working order and positioned safely? Yes Nil Keep the place clean
Are there any sources of excessive noise? No Nil Keep the place quite

 

 

Hazardous incident register

Date of incident Name of the injured person Hazard/injury/illness details. Consequences Comments on hazards and existing risk controls
05/08/2022 Shawn Madison Head injury Death The system has been replaced to avoid such incidents in the future.
12/08/2022 John Mathews Hand injury Amputation The system has been replaced to avoid such incidents in the future.
19/08/2022 Alice Pattison Electric shock Hospitalization The system has been replaced to avoid such incidents in the future.
26/08/2022 Nova Andrews Minor scratches First aid The system has been replaced to avoid such incidents in the future.

 

 

Question42.

Email

To: The Owner

Blue healer café

Date- 06/09/2022

Subject- deficiency related to the café

Dear Sir,

I would like to draw your attention to the current deficiency related to the café. The staff needs more training for performing the required duties. A trainer needs to be recruited for the purpose. Also, some equipment needs to be replaced and cleanliness is required to be maintained in the café. I would request you to replace the required equipment as soon as possible for the proper functioning of the café (Avyazova & Blinova, 2018).

Yours faithfully

Manager

References

Avyazova, R. K., & Blinova, E. A. (2018). INTRODUCTION OF INFORMATION SYSTEM FOR OPTIMIZATION OF RESTAURANT MANAGEMENT SYSTEM. Proceedings of young scientists and specialists of the Samara University, (2 (13)), 103-107.

Choi, J., Nelson, D., & Almanza, B. (2019). Food safety risk for restaurant management: Use of restaurant health inspection report to predict consumers’ behavioral intention. Journal of Risk Research, 22(11), 1443-1457.

Jayasekara, D. N. R. (2016). Restaurant Management System (Doctoral dissertation).

Kocaman, E. M. (2021). Operational effects of using restaurant management system: An assessment according to business features. International Journal of Gastronomy and Food Science, 25, 100408.

Kumar, B. N., & Varun, B. S. (2020). TABLE BOOKING AND RESTAURANT MANAGEMENT SYSTEM USING ANDROID APPLICATION (OPSS). International Journal of Engineering Applied Sciences and Technology, 4(12), 373-378.

Liyanage, V., Ekanayake, A., Premasiri, H., Munasinghe, P., & Thelijjagoda, S. (2018, December). Foody-Smart restaurant management and ordering system. In 2018 IEEE Region 10 Humanitarian Technology Conference (R10-HTC) (pp. 1-6). IEEE.

Maranan, D., Leteral, M. D., Salubre, C., Rance III, R., Conde, C., & Cacho, D. (2020). Hotel and Restaurant Management System: Administrative (Visitor Management and Vehicle Reservation). Ascendens Asia Singapore–Bestlink College of the Philippines Journal of Multidisciplinary Research, 2(1).

Perera, M. I. D. (2014). Restaurant Management System for Grand Restaurant (Doctoral dissertation).

Rajesh, M., Satya, G. P., & PV, V. P. R. (2015). E-Restaurant: Online Restaurant Management System for Android. International Journal & Magazine of Engineering, Technology, Management and Research, 2, 574-579.

Shouket, M. A., Abid, M. F., & Arsalan, Z. (2015). Online restaurant management system (Doctoral dissertation, UNIVERSITY OF MANAGEMENT AND TECHNOLOGY).

Wanyama, I., Arinaitwe, A., & Adraako, F. (2019). Web-based restaurant management system (Doctoral dissertation, Makerere University).

Yawale, N. M., Pardakhe, N. V., Deshmukh, M. A., & Deshmukh, N. A. (2017). A Review Paper on Online Restaurant Management System. IAETSD Journal for Advanced Research in Applied Sciences, 4(7).

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