Formative Assessment Activities
Activity 1
| This activity will help you assess how well you handle your own and others’ personal information. |
Chapter 1 – ‘True’ or ‘False’ Quiz
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False | |
| Various types of communication channels can be used to communicate with external stakeholders. | ☐ | ☐ | |
| An organization’s privacy policy will list and define the types of information it collects. | ☐ | ☐ | |
| Security breaches in information handling should be investigated promptly. | ☐ | ☐ | |
| Organizations do not need to protect confidential information. | ☐ | ☐ | |
| Employees who handle sensitive information do not need to know the organisation’s privacy policy. | ☐ | ☐ | |
| If the organisation is required by law, they can disclose personal information. | ☐ | ☐ | |
| An organisation must not disclose personal information even if there is a threat to health or safety. | ☐ | ☐ | |
| An organisation can disclose personal information if they suspect that unlawful activities are occurring. | ☐ | ☐ | |
| Clients’ personal information and organisational data such as sales and reviews are types of information protected under the organisation’s privacy policy. | ☐ | ☐ | |
| Ways of protecting information include encrypting the data and protecting it using passwords. | ☐ | ☐ | |
| Organisations should ensure that their electronic information is accurate and up to date. | ☐ | ☐ | |
Activity 2
| Complete a task using your own group’s resources or negotiate to obtain resources from others. |
Chapter 2 – ‘True’ or ‘False’ Quiz
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False | |
| Having a clear strategy allows the other party to understand the point of the negotiation. | ☐ | ☐ | |
| The first offer must be bold and aggressive. | ☐ | ☐ | |
| Do not exploit the other party’s weaknesses. | ☐ | ☐ | |
| Both parties negotiate to reach an agreement that benefits only one side. | ☐ | ☐ | |
| When there is conflict, both parties must attack the problem, not each other. | ☐ | ☐ | |
| In conflict resolution, both parties must not be swayed by external factors. | ☐ | ☐ | |
| Cross-cultural communication happens when people with varying cultural backgrounds communicate with each other | ☐ | ☐ | |
| Communicating cross-culturally is an attempt to mediate differences to exchange thoughts freely. | ☐ | ☐ | |
| People with an aggressive communication style speak quietly and do not make any demands. | ☐ | ☐ | |
| People with a passive-aggressive communication style mutter under their breath when someone asks them a question. | ☐ | ☐ | |
| People with an assertive communication style give feedback in a constructive manner. | ☐ | ☐ | |
Activity 3
| Choose any topic you would like to talk about and take turns facilitating discussion in your group. |
Chapter 3 – ‘True’ or ‘False’ Quiz
| Tick ‘True’ if the statement is correct, and ‘False’ if not. | True | False | |||
| Relevant documents must be sent to the attendees before the structured meeting so they can review them. | ☐ | ☐ | |||
| The meeting secretary conducts the structured meeting. | ☐ | ☐ | |||
| Previous action items are addressed first before moving on to the structured meeting’s agenda. | ☐ | ☐ | |||
| The meeting minutes are only for the chairperson to keep. | ☐ | ☐ | |||
| Attendees can speak to any motion after the chairperson opens the floor for discussion. | ☐ | ☐ | |||
| Preparing an agenda is not required for inclusive meetings. | ☐ | ☐ | |||
| Ground rules on when to speak and when to listen should be laid out in an inclusive meeting. | ☐ | ☐ | |||
| Practicing empathy can de-escalate a situation. | ☐ | ☐ | |||
| Do not let an angry person express their emotions. | ☐ | ☐ | |||
| The purpose and objective of the meeting should be clear before it is held. | ☐ | ☐ | |||
| If there are issues that need to be resolved, make sure that these are in line with the meeting’s objectives. | ☐ | ☐ | |||