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Facilitate continuous improvement – Assessment-3


Facilitate continuous improvement


Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment




Unit Title

Unit Code

Student name  
Student ID number  
Student signature   Date
Task Number    
















For Trainer and Assessor to complete:


◻   Student requested reasonable adjustment for the assessment




Question Marking Sheet – Assessor to complete.


Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1        
Question 2        
Question 3        
Question 4        
Task Outcome:                 Satisfactory    Not Yet Satisfactory  


Student Name:


Assessor Name:


Assessor Signature:



















Table of Content


Student Declaration. 2

Task 1 – Knowledge Questionnaire. 5

Question 1. 6

Question 2. 6

Question 3. 7

Question 4. 7




Task 1 – Knowledge Questionnaire


Task summary and instructions


What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.


The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.


The questions focus on the knowledge evidence required for this unit of competency:


·         systems and processes facilitating continuous improvement

·         common decision-making processes

·         organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems

·         business systems and requirements, including:

o   knowledge management

o   quality

o   sustainability

o   performance management.


Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·         submit your answers to the questions within the set timeframe,

·         answer all questions as instructed,

·         answer all questions using your own words and reference any sources appropriately,

·         all questions must be answered satisfactorily.


It is advisable to:


·         review the questions carefully,

·         answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·         further research the topics addressed in each question.


Specifications You must submit to GOALS the


·         assessment coversheet,

·         answers to all questions,

·         references.


Resources and equipment •         computer with Internet access,

•         access to Microsoft Office suites or similar software,

•         learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.



Answer all the questions below:


Question 1


Outline three (3) systems and processes facilitating continuous improvement.

(150-200 words in total)

Systems and processes facilitating continuous improvement Outline
Six Sigma It is the method that gives tools to organizations for improving the ability of their processes of business.
PDCA – The Deming Cycle It is the model of continuous improvement which mainly comprises the rational sequence mainly of four stages that includes: Plan, Do, Study and Act.
Kaizen It is the philosophy of business that concerns the procedures that constantly enhance operations and also involve entire employees (Owen, 2013).



Question 2


Outline a process of choice for decision-making.

(50-100 words)

The process is mentioned below:

1. Accurate decision will be identified first

2. Appropriate information will be gathered

3. Appropriate substitutes will be identified

4. After that, suggestions and recommendations of seniors will be considered

5. Among entire substitutes, an effective one will be selected

6. Then, in the end, actions will be implanted and informed decisions will be taken (Owen, 2013).




Question 3


List four (4) organisational policies and procedures that relate to digital systems, decision-making processes and continuous improvement systems.

Choose three (3) from your list and outline them: importance, general structure, summary of content. (50-100 words/policy and procedure)

List of organisational policies and procedures  
Policy and Procedures Outline
Training Software of cross-training and automation can effectively contribute to enhancements in systems and procedures.
Surveys It is necessary to gather feedback from consumers, but the feedback of employees should also be considered. By implementing a survey of employees, the organization can recognize the problems and also recognize areas in which improvement is needed.
Inspection of time Being able to measure appropriately how much time a particular process takes can provide insights into where the process can be effectively optimized (Aguinis, 2019).


Question 4


Explain how continuous improvement systems and processes relate to other business systems and requirements. Consider knowledge management, quality, performance management and sustainability.

Relation to Explanation (40-80 words/business system and requirements)
Knowledge management It is the procedure by which the organization collects, classifies shares and evaluates its acquaintance in a significant way that is very easily reachable to employees.
Quality It means that services and products of the business exceed and meet entire specifications, standards and requirements.
Performance management It is the continuous procedure of communication between the employees and employer that happens throughout the whole year, in assistance of achieving the strategic goals of the company.
Sustainability It means meeting the requirements without mainly compromising the capability of upcoming generations for meeting their needs (Aguinis, 2019).





Aguinis, H. (2019). Performance management for dummies. John Wiley & Sons.

Owen, M. (2013). SPC and continuous improvement. Springer Science & Business Media.


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