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BSBSTR502 Facilitate continuous improvement

Student Declaration 

To be filled out and submitted with assessment responses

  I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

  I have correctly referenced all resources and reference texts throughout these assessment tasks. 

  I have read and understood the assessment requirements for this unit

  I understand the rights to re-assessment

  I understand the right to appeal the decisions made in the assessment

Unit Title 

Unit Code

Student name
Student ID number
Student signature Date
Task Number
——OFFICE USE ONLY—–

For Trainer and Assessor to complete:

  Student requested reasonable adjustment for the assessment

Marking Sheet

Completed successfully

Did the student satisfactorily:

Comments Y N DNS
The student has satisfactorily completed and submitted the following:

  • Meeting minutes in Task 3.1A
  • Updated CI Register in Task 3.1B
  • Email to Project Sponsor in Task 3.1C
Demonstrated ability to:

  • Identify and define improvement needs and opportunities for the organisation
  • Identify and evaluate ways in which planning and operations could be improved
  • Make recommendations and communicate strategies to relevant stakeholders
  • Identify other areas for improvement and document feedback for future planning

This is evidenced by:

  • Meeting minutes in Task 3.1A
  • Updated CI Register in Task 3.1B
  • Email to Project Sponsor in Task 3.1C
  • Active participation in the meeting with the team (refer to Marking Sheet)
Demonstrated ability to:

  • Evaluate outcomes and identify opportunities for improvement

This is evidenced by:

  • Meeting minutes in Task 3.1A
  • Updated CI Register in Task 3.1B
Demonstrated ability to:

  • Seek feedback from relevant stakeholders on systems and processes

This is evidenced by:

  • Meeting minutes in Task 3.1A
  • Active participation in the meeting with the team (refer to Marking Sheet)
The student conducted the meeting with the team in week 5:

  • Facilitated discussion on the progress reports about the implementation of the CI initiatives
  • Encouraged team members to reflect on the reports and problem-solve
  • Encourage team members to participate in determining areas for further improvement and make decisions
  • Used communication techniques effectively
  • Lead by example
  • Collaborated effectively with the team

Feedback in comments.

When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.
Task Outcome:                 Satisfactory    Not Yet Satisfactory   
Student Name:
Assessor Name:

Assessor Signature:

Date:

Task 3 – Manage opportunities for further improvement

Task summary and instructions
What is this assessment task about? This task builds on Task 2.

Work with the same team established for Task 2.

You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a project manager relevant to continuous improvement management.

Although you will lead and collaborate with the project team, the work on your assessment must be individual, and it will be marked as such.

This task comprises of the following assessment methods:

  • Product-based
  • Direct observation of Role-Play
  • Case Study
  • Other (specify)

It has been designed to evaluate your ability to/competency in:

  • Identify and define improvement needs and opportunities for the organisation
  • Identify and evaluate ways in which planning and operations could be improved
  • Make recommendations and communicate strategies to relevant stakeholders
  • Evaluate outcomes and identify opportunities for improvement
  • Seek feedback from relevant stakeholders on systems and processes
  • Identify other areas for improvement and document feedback for future planning

You are required to address the following:

  • Task 3.1 Manage opportunities for further improvements
  • Address reports on progress of the implementation of the CI initiatives

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily?
  • submit the completed assessment tasks, according to instructions,
  • complete the tasks with sufficient detail and present them in a professional manner,
  • use your own words and reference sources appropriately,
  • meet the word count where required,
  • use the scenario provided,
  • use the templates provided where required,
  • for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,
  • if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.
Specifications You must deliver/participate in:

  • Meeting with the team in week 5

You must submit to GOALS

  • Meeting minutes
  • Updated CI Register
  • Email to Project Sponsor
Resources and equipment 
  • Computer with Internet access
  • Access to Microsoft Office suites or similar software
  • Learning material
  • Scenario for assessment as provided
  • Appendices as provided
  • Relevant policies and procedures as provided
  • Templates as provided
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 3.1 Manage opportunities for further improvement

The project team has now implemented CI initiatives planned for in Task 2 to improve sustainable work practices.

Consider the following data and information:

1 Overall satisfaction with the implementation:

  • 50% Totally satisfied
  • 50% Somewhat satisfied
2 You have received the following feedback:

  • The Project Sponsor wants all reports printed out; this is against the paperless initiative
  • It would be a good idea to provide project team members with Ipads to facilitate paperless work
  • Some team members still use disposable coffee cups when buying take away coffees
  • All team members bring food from home using reusable containers
  • Food is often left in the fridge for days, and it is always the same team member who has to empty the food containers and wash them
  • When the order for LED lights bulbs was placed, it was denied by the CFO. He thinks that they are expensive.
  • The advice to put computers in hibernation mode if taking a break or go to a meeting was successful; however, sometimes team members still forget.
  • It would be a good idea to introduce the use of brown bins to recycle food waste.
  • The CI register is not regularly updated.
3 The Project Sponsor is impressed with the implementation of the CI initiatives and would like to extend the improvements across the business.

However, the Board of Directors does not quite understand sustainability, and they may think that improving sustainable work practices may come at a price.

  • Review Feedback

Meet with the project team in week 5 of class and review the feedback received on the implementation of the continuous improvement initiatives.

In collaboration with the team:

  • Determine how to address the feedback (all feedback must be addressed: how to improve the implementation of the CI initiatives based on feedback). 
  • Determine how the planning and operations of CI initiatives could be improved.
  • Identify areas for further improvement. For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.…
  • Identify key actions and assign responsibility for the implementation.

Duration: 30-45 minutes.

The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet. 

If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements.

Complete the meeting minutes (Template 1).

Template 1 -Meeting Minutes

Date 18-07-2022
Location Conference hall
Participants Project Team, Project Manager
Review of feedback

100-150 words

The employees will work as per the training provided to them, the ideas given to them in the session of brainstorming and then their performance will be analysed and the manager will give them feedback on their performance.
Improvement of CI planning and operations By implementing the particular change on the minimum scale. Utilize data for analysing the outcomes of changes and then regulate whether it made any difference or not. 
Opportunities for further improvement

(2-3 opportunities, 50-100 words)

1. Arrange the work effectively so that there is balance in work-life and no mental pressure is there on any individuals.

2. Reduce consumption of water at the workplace to conserve resources.

3. Change the policy of procurement to only purchase energy-effective products.

Action Items

(10-12)

1. Communicate all expectations

2. Manage and control small enhancements

3. Give constructive feedback

4. Uncheck the employees’ potential

5. Celebrate invention

6. Encourage a creative environment of work

7. Organize teams of CI

8. Reward enhancements

9. Concern about all employees

10. Implement diversity

  • CI register

Update the CI register adding the opportunities for further improvements.

Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N
18-07-2022 Maintain waste management (Weineck, 2019).  Audit feedback 1. Do not use plastic bottles.

2. Utilize the disposable items for eating

3. Utilize eco-friendly packaging products (Stevenson, 2012). 

1 month Project Manager Yes
18-07-2022 Utilize digital applications (Weineck, 2019).  Staff feedback 1. Create the policy for the paperless company

2. Encourage reuse and recycling in the workplace

3. Utilize digital applications (Stevenson, 2012). 

2 months Project Manager Yes
18-07-2022 Save energy Industry engagement feedback 1. Utilize some artificial lights in the particular areas 

2. Educate the employees and staff regarding features of saving energy

3. Switch off unnecessary lights and fans at the office

3 months Project Manager Yes

  • Email to Project Sponsor

Write an email (Template 2) to the Project Sponsor addressing the following:

  • Summarise the outcome of the meeting with the project team (Ref: a review of feedback)
  • Suggest opportunities for further improvements (as discussed with the team)
  • Suggest 2-3 talking points to positively influence the Board of Directors to implement the CI initiatives to improve sustainability in the workplace across the business

(100-150 points)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Template 2 -Email

Email to Project Sponsor
To: projectsponsor@au.in
Cc:
Bcc:
Subject: Regarding meeting outcome
Date email is sent: 18th July
Attachments:
Respected sir,

This mail is written to you to inform you that I have conducted a meeting with the project team to discuss with them the importance of CI initiatives. They all accurately understand the importance of CI in the organization. But I also think there are various areas of improvement that we need to be concerned including conducting business and time management. If these will considered then our management will be appropriate and it will lead to an increase in productivity. 

I request you to kindly consider my points and share your constructive feedback.

With regards,

Project Manager.

References

Stevenson, W. J. (2012). Operations management. New York: McGraw-Hill/Irwin.

Weineck, J. (2019). Optimales training. Spitta.

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