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BSBSTR502 Facilitate continuous improvement

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment

Marking Sheet

Completed successfully

Did the student satisfactorily:

Comments Y N DNS
The student has satisfactorily completed and submitted the following:

·         Meeting minutes in Task 3.1A

·         Updated CI Register in Task 3.1B

·         Email to Project Sponsor in Task 3.1C




Demonstrated ability to:

·         Identify and define improvement needs and opportunities for the organisation

·         Identify and evaluate ways in which planning and operations could be improved

·         Make recommendations and communicate strategies to relevant stakeholders

·         Identify other areas for improvement and document feedback for future planning

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI Register in Task 3.1B

·         Email to Project Sponsor in Task 3.1C

·         Active participation in the meeting with the team (refer to Marking Sheet)



Demonstrated ability to:

·         Evaluate outcomes and identify opportunities for improvement

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Updated CI Register in Task 3.1B



Demonstrated ability to:

·         Seek feedback from relevant stakeholders on systems and processes

This is evidenced by:

·         Meeting minutes in Task 3.1A

·         Active participation in the meeting with the team (refer to Marking Sheet)



The student conducted the meeting with the team in week 5:

·         Facilitated discussion on the progress reports about the implementation of the CI initiatives

·         Encouraged team members to reflect on the reports and problem-solve

·         Encourage team members to participate in determining areas for further improvement and make decisions

·         Used communication techniques effectively

·         Lead by example

·         Collaborated effectively with the team

Feedback in comments.



When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task.  


Task Outcome:                 Satisfactory  Not Yet Satisfactory
Student Name:
Assessor Name:

Assessor Signature:


Task 3 – Manage opportunities for further improvement

Task summary and instructions
What is this assessment task about? This task builds on Task 2.

Work with the same team established for Task 2.

You will collaborate with the project team in a simulated work environment to carry out the responsibility of your role as a project manager relevant to continuous improvement management.

Although you will lead and collaborate with the project team, the work on your assessment must be individual, and it will be marked as such

This task comprises of the following assessment methods:

o   Product-based

o   Direct observation of Role-Play

o   Case Study

o   Other (specify)

It has been designed to evaluate your ability to/competency in:

·         Identify and define improvement needs and opportunities for the organisation

·         Identify and evaluate ways in which planning and operations could be improved

·         Make recommendations and communicate strategies to relevant stakeholders

·         Evaluate outcomes and identify opportunities for improvement

·         Seek feedback from relevant stakeholders on systems and processes

·         Identify other areas for improvement and document feedback for future planning

You are required to address the following:

·         Task 3.1 Manage opportunities for further improvements

o   Address reports on progress of the implementation of the CI initiatives

Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such.

What do I need to do to complete this task satisfactorily? ·         submit the completed assessment tasks, according to instructions,

·         complete the tasks with sufficient detail and present them in a professional manner,

·         use your own words and reference sources appropriately,

·         meet the word count where required,

·         use the scenario provided,

·         use the templates provided where required,

·         for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria,

·         if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance.

Specifications You must deliver/participate in:

·           Meeting with the team in week 5

You must submit to GOALS

·         Meeting minutes

·         Updated CI Register

·         Email to Project Sponsor

Resources and equipment •        Computer with Internet access

•        Access to Microsoft Office suites or similar software

•        Learning material

•        Scenario for assessment as provided

•        Appendices as provided

•        Relevant policies and procedures as provided

•        Templates as provided

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Complete the following activities:

Task 3.1 Manage opportunities for further improvement

The project team has now implemented CI initiatives planned for in Task 2 to improve sustainable work practices.

Consider the following data and information:

1 Overall satisfaction with the implementation:

·         50% Totally satisfied

·         50% Somewhat satisfied

2 You have received the following feedback:

·         The Project Sponsor wants all reports printed out; this is against the paperless initiative

·         It would be a good idea to provide project team members with Ipads to facilitate paperless work

·         Some team members still use disposable coffee cups when buying take away coffees

·         All team members bring food from home using reusable containers

·         Food is often left in the fridge for days, and it is always the same team member who has to empty the food containers and wash them

·         When the order for LED lights bulbs was placed, it was denied by the CFO. He thinks that they are expensive.

·         The advice to put computers in hibernation mode if taking a break or go to a meeting was successful; however, sometimes team members still forget.

·         It would be a good idea to introduce the use of brown bins to recycle food waste.

·         The CI register is not regularly updated.

3 The Project Sponsor is impressed with the implementation of the CI initiatives and would like to extend the improvements across the business.

However, the Board of Directors does not quite understand sustainability, and they may think that improving sustainable work practices may come at a price.

  1. Review Feedback

Meet with the project team in week 5 of class and review the feedback received on the implementation of the continuous improvement initiatives.

In collaboration with the team:

  • Determine how to address the feedback (all feedback must be addressed: how to improve the implementation of the CI initiatives based on feedback).
  • Determine how the planning and operations of CI initiatives could be improved.
  • Identify areas for further improvement. For example, work arrangements to improve work-life balance, engagement with the community to support non-for-profit work, reduce water consumption, consider how to improve the supply chain to work with sustainable suppliers, change the procurement policy to only buy energy-efficient products etc.…
  • Identify key actions and assign responsibility for the implementation.

Duration: 30-45 minutes.

The trainer and assessor will validate your participation in the meeting and provide feedback on the Marking Sheet.

If you are absent from class, you are responsible for making alternative arrangements with the trainer and assessor to review the feedback and identify areas for further improvements.

Complete the meeting minutes (Template 1).

Template 1 –Meeting Minutes

Location Conference room
Participants Project team ,trainer
Review of feedback


100-150 words

after completing task 2  some feedback contains for continuous improvement plan .

sponsor require paperless report so  provide i pad for paper less report in team . and make digital team

led light is expensive for organisation

use brown garbage bin for reduce wasae material and recycle bin also use.

according to feedback put our computer on hibernation mode some people forget and  without put hibernation mode go in urgen meeiting.hibernaion mode is like a sleep mode  and when so you should on this mode for save data in harddisk.

CI register is not updated time to time.

Improvement of ci planning and operation. Use solar energy system is convinient for organisation and make sustainable  organisation and one ime invasemen gicvee more result.

Dversify the garbage according to waste and uswe brown dusbin and reccle plan is placed in organisation.

Use AI based application and go o digitalisation because it is important of ttodays generation.

Reduce paper work maintain regiter and report  you should use i pad for his work and use application .

Opportunities for further improvement


(2-3 opportunities, 50-100 words)

In his porganisation reduce paper work and make sustainable environment and digitalisation is require for his organisation and solar plan is insall for reduce cost of environment and make sustainable environment and  recycle bin is apply for continuous improvement plan.  Reusable container use for this organisation becaus it does not affect environment and make good and healhy environment for worker.
Action Items


Control waste of water , use i pad and compuer for making paperless environment,and use brown dustbin for garbage and wastematerial for reccle , use renewable enrgy source and day light


  1. CI register

Update the CI register adding the opportunities for further improvements.

Date Suggested Improvement CI Category Actions Timeline Responsibility Completed Y/N
2 -jul-2022 Recycle bin use Susatnable improvement Use diversified dusbin and plant place for resycle 2 month manager yes
4 -jul -2022 Solar plant for  electricity Electrical improvementt Consult the solar agencies and appl plant in organisation 2 month Financial manager yes
5 -jul -2022 Use i pad and compuer and reduce paper work Sustainable improvement Consult electronic shop for ipad purchase (Pichlak & Szromek, 2021). 3 montth Financial manager yes
5 -july-2022 Green organisation Sustainable improvement  Planting tree in organisaion 4 month  manager yes
14 -july -2022  plastic free enviroment Sustainable improvement  Use reusable conainer (Vrchota, et al., 2020). 1 month employee yes


  1. Email to Project Sponsor

Write an email (Template 2) to the Project Sponsor addressing the following:

  • Summarise the outcome of the meeting with the project team (Ref: a review of feedback)
  • Suggest opportunities for further improvements (as discussed with the team)
  • Suggest 2-3 talking points to positively influence the Board of Directors to implement the CI initiatives to improve sustainability in the workplace across the business

(100-150 points)

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

Template 2 -Email

Email to Project Sponsor
To: project sponsor
Cc:  project manager
Bcc:board of director
Subject:  regarding continous improvement plan
Date email is sent: 20 -jul -2022
Attachments: ppt
I am informing that outcome of meeting ,opportunities of improvement Oucome of meeting is change in elecricit deparmen and use ipad in team and use brown bin o recycle food waste and make sustainable organisation .some point that board of director use for make sustainable organisation. In meeting discuss about solar plant apply in organisation  for  savings and good for environment and recycle bin is use for waste material and plant tree for healh environment go paper less work so use i pad  all  of this influence the board of director and  use reusable conainer and it is best for organisation.

Thanks and regards

Project Manager


Pichlak, M., & Szromek, A. R. (2021). Eco-innovation, sustainability and business model innovation by open innovation dynamics. Journal of Open Innovation: Technology, Market, and Complexity7(2), 149.

Vrchota, J., Pech, M., Rolínek, L., & Bednář, J. (2020). Sustainability outcomes of green processes in relation to industry 4.0 in manufacturing: systematic review. Sustainability12(15), 5968.

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