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BSBSTR502 Facilitate continuous improvement

Student Declaration

To be filled out and submitted with assessment responses

◻   I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

◻   I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

◻   I have correctly referenced all resources and reference texts throughout these assessment tasks.

◻   I have read and understood the assessment requirements for this unit

◻   I understand the rights to re-assessment

◻   I understand the right to appeal the decisions made in the assessment

Unit Title

Unit Code

Student name
Student ID number
Student signature Date
Task Number

For Trainer and Assessor to complete:

◻   Student requested reasonable adjustment for the assessment

Question Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Task Outcome:                 Satisfactory  Not Yet Satisfactory
Student Name:
Assessor Name:

Assessor Signature:


Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions.

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

·                     systems and processes facilitating continuous improvement

·                     common decision-making processes

·                     organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems

·                     business systems and requirements, including:

o        knowledge management

o        quality

o        sustainability

o        performance management.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily? ·                     submit your answers to the questions within the set timeframe,

·                     answer all questions as instructed,

·                     answer all questions using your own words and reference any sources appropriately,

·                     all questions must be answered satisfactorily.

It is advisable to:

·                     review the questions carefully,

·                     answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),

·                     further research the topics addressed in each question.

Specifications You must submit to GOALS the

·                     assessment coversheet,

·                     answers to all questions,

·                     references.

Resources and equipment •                     computer with Internet access,

•                     access to Microsoft Office suites or similar software,

•                     learning material.

Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answerably the questions below:

Question 1

Outline three (3) systems and processes facilitating continuous improvement.

(150-200 words in total)

Systems and processes facilitating continuous improvement Outline
Employee training Business training is play very important role for any organisation that help to develop skill and knowledge of employee that is require for completing task and  improve performance of  organisation and  if training is best  you can achieve easily your goal.
Keep visibility and accountability  Visibility means if you are achieve in organisation team leader  implement new policy and sense who works  on deadline and one who does no achieve goal I is important for achieve goal. Visibility means identify error in work of employee and organisation and handle and solved problem and changes implement in organisation for continuous improvement (Meden & Lapina, 2019).
Share goals Team leader divided team for easily achieve task and build trust in employee and share goal in same type of employee that helps in fast work.  Better management of work helps to improve productivity and efficiency of organisation and if employee works properly means grow organisation continuously.

Question 2

Outline a process of choice for decision-making.

(50-100 words)

Decision making is process  of identify issues and provide solution after research and check the solution is affect your work if affect then find better solution  by the individuals.

Step 1 identifies your goals and issues.

Step 2 information gathers for your requirement after research.

Step 3 finds decision.

Step 4 research pros and cons of solution.

Step 5 find better approaches for our goal.

Question 3

List four (4) organisational policies and procedures that relate to digital systems, decision-making processes and continuous improvement systems.

Choose three (3) from your list and outline them: importance, general structure, summary of content. (50-100 words/policy and procedure)

List of organisational policies and procedures
Policy and Procedures Outline
Social media post Social media play important role in decision making process because many customer and stakeholders connect by social media so you know customers opinion b social media and new idea helps to continuous improvement because today many companies use social media for digital marketing.
Cyber security policy Cyber security policy is requiring for organisation because it is use for data protection and purpose of his policy is safety of data. Cyber security is technical guide of employee for protection of ransom attack and hacking. Hackers hack the data by social media email or message so cyber  security is require for company
Password policies Password policies are used for secure data in modern network security is requiring for your company I am group of rules that increase security of computer network and man application. use strong password for data security

Question 4

Explain how continuous improvement systems and processes relate to other business systems and requirements. Consider knowledge management, quality, performance management and sustainability.

Relation to Explanation (40-80 words/business system and requirements)
Knowledge management In continuous improvement system after changes knowledge acquire is share with stake holders and continuous improve your organization.
Quality Some quality that acquire include leadership, team work help in other business communication skill and interpersonal skill are also helps in new organization.
Performance management Performance management means analyze the employee work result is positive according to expectation or not check employee performance and increase by training (Benders, et al., 2019).
Sustainability If you can include sustainability in your organisation means you save nature by change policies control water wastage and recycle bin use for waste garbage reduce pollution.


Meden, A., & Lapina, I. (2019). Sustainability and continuous improvement of organization: Review of process-oriented performance indicators. Journal of Open Innovation: Technology, Market, and Complexity5(3), 49.

Benders, J., Bal, M., & Vermeerbergen, L. (2019). Structure please; continuous improvement and employee consequences in a dynamic task environment. Sustainability11(20), 5

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