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BSBSTR502 Facilitate continuous improvement

Student Declaration 

To be filled out and submitted with assessment responses

  I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)

  I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me

  I have correctly referenced all resources and reference texts throughout these assessment tasks. 

  I have read and understood the assessment requirements for this unit

  I understand the rights to re-assessment

  I understand the right to appeal the decisions made in the assessment

Unit Title 

Unit Code

Student name
Student ID number
Student signature Date
Task Number

For Trainer and Assessor to complete:

  Student requested reasonable adjustment for the assessment

Question Marking Sheet – Assessor to complete.

Did the student satisfactorily address each question as instructed:

Completed satisfactorily
S NYS DNS Comments
Question 1
Question 2
Question 3
Question 4
Task Outcome:                 Satisfactory    Not Yet Satisfactory   
Student Name:
Assessor Name:

Assessor Signature:


Task 1 – Knowledge Questionnaire

Task summary and instructions
What is this assessment task about? This assessment is a written questionnaire with a mix of objective and subjective questions. 

The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively.

The questions focus on the knowledge evidence required for this unit of competency:

  • systems and processes facilitating continuous improvement
  • common decision-making processes
  • organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems
  • business systems and requirements, including:
    • knowledge management
    • quality
    • sustainability
    • performance management.

Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed.

What do I need to do to complete this task satisfactorily?
  • submit your answers to the questions within the set timeframe, 
  • answer all questions as instructed,
  • answer all questions using your own words and reference any sources appropriately,
  • all questions must be answered satisfactorily.

 It is advisable to:

  • review the questions carefully,
  • answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures),
  • further research the topics addressed in each question.
Specifications You must submit to GOALS the

  • assessment coversheet,
  • answers to all questions, 
  • references.
Resources and equipment 
  • computer with Internet access,
  • access to Microsoft Office suites or similar software,
  • learning material.
Re-submission opportunities You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task.

Answer all the questions below: 

Question 1

Outline three (3) systems and processes facilitating continuous improvement.

(150-200 words in total)

Systems and processes facilitating continuous improvement Outline
PDCA – The Deming Cycle It is the organized process designed to improve services or products by collecting constructive learning and knowledge. The cycle consists of four steps that are plan, do, check and act.
Kaizen It is mainly about establishing the culture, particularly where CI becomes accurately second behaviour and nature for all staff. By involving the entire staff, the enterprise assists the environment that mainly promotes them for identifying opportunities or issues for improvement.
Six Sigma It is the process that mainly improves the capabilities of business by mitigating errors and issues. It has mainly been adapted and developed for meeting particular requirements. Eventually, the objective is very easy, enhance capabilities, and maximize quality and profit (Caradonna, 2014). 

Question 2

Outline a process of choice for decision-making.

(50-100 words)

The process is given below:

1. Identify the relevant decision – Try to accurately outline the nature of the particular decision we should make. This step is too important.

2. Collect accurate information – gather some relevant data or information before making any decision.

3. Identify the accurate alternatives – As we gather information, we will perhaps identify various probable ways of alternatives or actions. We could also utilize our imagination and additional data or information for constructing innovative alternatives.

4. Consider the suggestion – Draw on the emotions and information for imagining what it mainly would be if we particularly carried out every alternative in the last.

5. Select among all alternatives – Select the best alternative to go ahead with.

6. Implement action – Now take a positive and accurate decision (Caradonna, 2014). 

Question 3

List four (4) organisational policies and procedures that relate to digital systems, decision-making processes and continuous improvement systems.

Choose three (3) from your list and outline them: importance, general structure, summary of content. (50-100 words/policy and procedure)

List of organisational policies and procedures
Policy and Procedures Outline
Polls and surveys It is essential to collect feedback from vendors and consumers, but essential and frequently overlooked is the feedback of employees. By surveying and polling the team, we could identify the issues and identify areas for significant improvement.
Training Both automation and cross-training software could contribute to improvement in processes and systems.
Audits of time Being capable of gauging and measuring accurately how much duration the system takes could give inputs into where we could optimize the system or process (Pyzdek & Keller, 2014). 

Question 4

Explain how continuous improvement systems and processes relate to other business systems and requirements. Consider knowledge management, quality, performance management and sustainability.

Relation to Explanation (40-80 words/business system and requirements)
Knowledge management  It is the procedure through which the organization analyzes, shares, organizes and gathers its all knowledge in a manner that is very simply accessible to all employees. This includes some mechanical resources, skills of people and documents of training.
Quality It is the collection of mainly the processes of business that particularly focus on attaining the requirements of the consumer on the regular basis.
Performance management It is the continuous procedure of communication mainly between the manager and the employee that happens throughout the complete year, in assistance of completing the strategic goals of the enterprise.
Sustainability It is the capability of supporting and maintaining the process endlessly over a period. In contexts of policy and business, it seeks for preventing the reduction of physical or natural resources, so that the resources will be available for a very long duration (Pyzdek & Keller, 2014). 


Caradonna, J. L. (2014). Sustainability: A history. Oxford University Press.

Pyzdek, T., & Keller, P. (2014). Six sigma handbook. McGraw-Hill Education.

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