BSBSTR502 FACILITATE CONTINUOUS IMPROVEMENT

needs of your business

How did you prepare for the customer meeting? What information did you review? What policies and procedures did you refer to?

I have to review the plan and all the question and their queries answers and review it and also make sure everything is happening according to the plan the policy and the procedure are should be done according to the organizational policies and all the procedures should follow according to it only in an effective way.

Document the feedback that your customer provided you with. What did this tell you about the continuous improvement needs of your business?

Describe the benefits of continuous improvement to the organization, its employees, and other stakeholders.

Continuous improvement is very important for the overall growth of the organization the continuous improvement benefits all the organization from all sector it helps in improving the product quality, it helps to increase productivity and efficiency it helps in decreases the cost of production reduces and control the waste and provide larger customer satisfaction(Singh, & Singh, 2015).

Continuous improvement is very important for the overall growth of the organization it helps to increase productivity and efficiency helps in decrease the cost of production reduces and controls waste and provides larger customer satisfaction. There are four continuous improvement models in the organization which is six sigma, kaizen, perpetual beta, and the fail fast or fails forward.

Describe strategies for incorporating continuous improvement into business systems and procedures including performance management, organizational sustainability, health and safety, and knowledge management, and to address issues within the company.

The decided goal in the mind, communicated about the goal with everyone, have a good framework and enhance the communication level, do not rush, measures outcomes, and celebrate the success (Núñez, et al., 2016).

The tool of continuous improvement is a powerful resource that in leans the manufacturing journey. Leveraging is the right which one can improve the productivity of the company, helping to reduce or minimize errors and provide greater profitability entire to the organization.

Collect the information: the manager has to collect the information which is required from the different sources identify the decision and take action. Identifies the decision and gathers the information and identifies the weight of the alternative evidence and chooses the best among them and takes the best actions against it and reviews the decisions. Collective reasoning, data-driven, approach listing, and passive undecided.

There are some strategies that help to keep encourage staff to participate in continuous improvement decision-making with the help of communication, by managing the small improvement by receiving their feedback and unleashing the employee’s potential, and by celebrating the innovation, and creating and making a motivating and creative work environment. And by giving them or providing them improvements rewards.

By understanding about the importance of the process of improvement and always talking about why this process is needed in the organization its actual requirements. And the procedure of communication should be the right format, select the best words carefully and customize the communication which suits with the audience.

The feedback can be collected by the many methods of continuous improvement it can be done through surveys, emails, social media, interviews, face-to-face meets and website analytics, and by many ways.

The manager has to devise a clear goal which includes the deadlines and benchmarks, manager has to prepare it with the help of time management, frame the feedback in an effective way and follow the feedback and celebrate the accomplishments by listening more and speaking less.

The strategies for the continuous improvement in sustainability are strategic alignment and effective leadership, clarifying the roles and responsibilities of the organizations, and embedding design implementations.

It can be done by contributing to the overall organizational goals, balancing the processes, and technology, and balancing people, building the organizational capabilities in a timely, by using the common processes and technologies which help to encourage collaborations. Perception transforms km by creating tangible results.

By encouraging the customers to provide business reviews.

And listen to the customers always.

Continuous improvement is very important for the overall growth of the organization the continuous improvement benefits all the organization from all sector it helps in improving the product quality, it helps to increase productivity and efficiency it helps in decreases the cost of production reduces and control the waste and provide larger customer satisfaction. To provide the customer satisfaction and achieve the organization’s desire goal.

The scope of continuous improvement is the ongoing improvement of the services and products, processes, and the service by incremental and breakthrough improvement.

Continuous improvement is very important for the overall growth of the organization the continuous improvement benefits all the organization from all sector it helps in improving the product quality, it helps to increase productivity and efficiency it helps in decreases the cost of production reduces and control the waste and provide larger customer satisfaction. There are four principles like stop fixing start improving, and the best practice that one already has. Changing behaviors are important then changing processes and not failing and not trying(Hohan, et al., 2015).

Continuous improvement is very important for the overall growth of the organization it helps to increase productivity and efficiency it helps in decrease the cost of production reduces and controls waste and provides larger customer satisfaction. There are four continuous improvement models in the organization which is six sigma, kaizen, perpetual beta, and the fail fast or fails forward.

List the tools which are relevant to the implementation and support of this procedure. Don’t forget that you will develop two of these tools later in this assessment.

The tool of continuous improvement is a powerful resource that in lean the manufacturing journey. Leveraging is the right which one can improve the productivity of the company, helping to reduce or minimize errors provide greater profitability entire to the organization. The tools are Gemba Walks, PDCA, 5 Why’s, Continuous Improvement Software, 3M’s – Muri, Mura, and Muda.

List the knowledge management systems which are relevant to the implementation and support of this procedure. Don’t forget that you will develop two of these systems later in this assessment

It is system is a management system that stores every kind of IT system. And retrieves the knowledge system to improve collaboration, understanding, and process alignment. 3 knowledge management systems are enterprise-wide knowledge management systems, intelligent techniques and knowledge work systems(Di Vaio, et al., 2021).

There are some strategies that help to keep encourage staff to participate in continuous improvement decision-making with the help of communication, by managing the small improvement by receiving their feedback and unleashing the employee’s potential, and by celebrating the innovation, and creating and making a motivating and creative work environment. And by giving them or providing them improvements rewards.

By understanding about the importance of the process of improvement and always talking about why this process is needed in the organization its actual requirements. And the procedure of communication should be the right format, select the best words carefully and customize the communication which suits with the audience.

Responsibilities of every worker is top give their best in the organization work and in the every work and  they should treat the employees well and in an effective way. They should give the importance to their customer and treat them well.

Describe both systems. How did they meet the organisation’s needs? How will they contribute to continuous improvement within the organisation?

Attach copies of both systems (or links to both systems) to this section of your Portfolio.

Training and development sessions- To improve the customer service

and to improve the problem and query solving techniques of the

employees working in a customer service department, E- Office Worx

Company needs to conduct training sessions for the employees. In

these training sessions, education should be provided to the

employees regarding how to handle customer queries and how to

resolve their problems instantly so they do not need to wait.

Customers are kingpins in the market, if they face any problem then it

affects the image of the company. The company should provide

training to the employees, that how to talk with customers politely, how

to solve their problems, and how to be soft and helpful towards the

Customers (Calvo-Mora, et al., 2015).

Effective communication with subordinates- The other knowledge

management system that can be seen in the above case is the lack of

communication and coordination among the employees working in the

company. It is important to work with coordination and take decisions

and actions after discussing with other team members. The operations

manager should communicate with all the teammates regarding all the

tasks and activities and then take action. For the smooth functioning of

the company, coordination and communication is very important and

play a vital role in the success of the company. With effective

communication, the manager should give direction to the subordinates

to attain the organizational goals (van Assen, 2021).

Describe both tools. How did they meet the organisation’s needs? How will they contribute to continuous improvement within the organisation?

Attach copies of both tools (or links to both tools) to this section of your Portfolio.

PDCA (plan, do, check, and act)- the first tool is PDCA for continuous

Improvement in the business organization. PDCA stands for plan, do,

Check, and at the end act. The PDCA tool provides an approach for

the manager to implement continuous improvement in the business. In

this approach, the manager should first plan all the necessary actions

and activities that have to be performed. The planning provides a

direction to the manager as well as all the subordinates to perform the

Function. After planning, the manager should implement the plan in the

business organization. The implementation step is important because

a plan is not working until and unless it is not implemented. The third

step is to check the implemented plan. A manager should check all the

Activities and analyze the activities. It is important to check the

Implemented plan with the decided plan. And if there is any deviation

then take corrective measures. At the end of this technique, the

manager should act and try to correct the deviation that is analyzed in

The third step (Paipa-Galeano, et al., 2020).

Gemba Walks is an effective tool to improve the performance of the

business. This tool and technique enable the manager to use the most

valuable and most important resource of the company, which is its

human resource. The employees who are working in an organization

are the most important resource for the company. The most innovative

and new ideas come from the employee’s side. The operations

manager of the company should interact with the employees and try to

seek the best answers and best suggestions from their side. The

manager should welcome ideas and advice from their subordinates.

The manager should conduct Gemba walks in the organization. It is

the place where all the business activities such as manufacturing,

development of a product, etc, happened. A Gemba walks involve

interaction with subordinates to search the for best suggestions and

decisions ( Kwakye, 2018).

development

How does your presentation meet the needs of your team?

How have you applied your organisation’s policies and procedures?

Attach a copy of your notes/script for the presentation and your PowerPoint to this section of the Portfolio.

Yes, all the policies and procedures of the business organization are followed in the business. All the policies are conveyed to the employees with the help of ppt so that they become familiar with the policies.

Describe the strategy that you will use to gather, analyse and apply feedback during the session.

Attach any forms, surveys and/or questionnaires that you will use.

giving chance to every employee to share their views and suggestion that will

Help in the business. By opting for the strategy of effective communication, the

Manager collects and gathers feedback from the employees.

Summarise the feedback gathered from your assessor, during your presentation and from any other stakeholders.

Attach copies of all feedback to this section of your Portfolio.

The following feedback is given by the assessor. They are-

-In ppt, the tools are mentioned properly.

-The ethical principles are nicely mentioned

– procedures of the business are properly explained

– need to briefly explain the tools.

– The other methods of collecting feedback should also be added.

– Should briefly explain all the points in ppt

– Not any special feedback or comment, just to give light on the

policies and code of conduct of business.

Analyse the feedback and summarise your conclusions. How will you implement the feedback?

Attach copies of revised documents, tools and systems to this section of your Portfolio.

satisfactory, but there are some areas which need to be changed and improved

like, need to explain the tools of the continuous improvement and need to add

some more ways and methods of getting and collecting feedback.