Complaints Register
| Date of complaint | Complainant name | Person responsible | Description of complaint | Cause | Resolution | Systemic improvement required |
| 15-06-2022 | Misconduct by the staff members | The staff and supervisor had the responsibility to do the resolution of this kind of issues. They need to pay for the customer issues and they need to think regarding this and do the implementation of it (Silberman, & Beech, 2015). | In this they are doing the highly kind of offensive language and do the miss behaviour with them. They are doing the bad time keeping and take the different kind of the work. They need to do the improvement in the communication and takes the excess break regarding the customers services. | It is causes due to the bad communication and the miss communication with the clients (Nevada, et al., 2015). | Do the good behaviour in the workplace. Make the clear and accurate goals. They need to do the negative behaviour with them. | It is helps to listen the things and understand the things regarding the organizational context and the organizational protocol (Brierleye et al., 2019). |
| 30-06-2022 | inappropriate behaviour with the customers. | The staff and supervisor had the responsibility to do the resolution of this kind of issues. They need to pay for the customer issues and they need to think regarding this and do the implementation of it. | In this situation they are treated the customer in the bad way and do the miscommunication with them. They treated the customer in the wrong and bad way. They are treated them rudely and gives them the wrong reply (Zhang, et al., 2019). | It is causes due to the high frequently of the client. They do the impropriate behaviour with the particular person and they treated them the wrong and bad way. | They need to gives the several kinds of the solutions with the person. They need to do the quick conversation and do the communication with the polite way. | Delighted the customers. Capture and shares the organizational examples. Capture and share the good services example. |
| 1-07-2022 | Refund and the discount customers calls and issues.
|
The staff and supervisor had the responsibility to do the resolution of this kind of issues. They need to pay for the customer issues and they need to think regarding this and do the implementation of it. | They are doing the miscommunication with them and they are gives them the dirty utensils and table. They give them the | It is due to the customers gives the different kind of the orders product and they give the wrong dish and they also gives the bad taste and the bad dish to the customer. | They bad the different and the wrong experiences in the purchase of the product
They need to keep the different types of things in the longer need product (Barsky,2014). |
They need to do the satisfaction of thee customer because satisfaction of the customer is needed and important. |
| 7-7-2022 | Health and safety of the customers. | The staff and supervisor had the responsibility to do the resolution of this kind of issues. They need to pay for the customer issues and they need to think regarding this and do the implementation of it. | They give the wrong product and they need to make the complaint regarding the wrong thing and the wrong. Thy need to give then the tome for the customer services and the other things. | They need to be insure regarding the business run smoothly.
They need to make the employees as they make they are protected for the unlawful kind of the things (Hirik, et al., 2015). |
They need to insure regarding the health and the safety protocol.
They need to do the development of the customers and give them the safety and the regulation.
|
|
| 20-07-2022 | Give them the different meal and create the misunderstanding. | The staff and supervisor had the responsibility to do the resolution of this kind of issues. They need to pay for the customer issues and they need to think regarding this and do the implementation of it. | They are doing the miscommunication with them and they are gives them the dirty utensils and table. They treated the customer in the wrong and bad way. | It is the written concept and the verbal kind of the concept.
They need to work with the negative basis work. poor speaking skills. |
Give them the permission regarding to discussed regarding the situation.
Asked them the questions an d listen the answers. Find the organizational source and understand the source of the communication. |
They need to know the things when they are ready to speak up regarding the issue.
Be the clear and picked the clear reason regarding the resolution things (Harjo, 2015). |