Disclaimer

This unit has been developed with relevance to the Victorian and New south Wales legislations and Lennox  College policy and procedures, whilst ensuring compliance with Standards for RTO 2015.

This assessment resource was purchased from Precision Group (Australia) and has been contextualised  by Lennox College. The assessment resources have been validated by both Precision Group (Australia)  and Lennox College to ensure that they are fit for purpose and meet industry requirements. Copyright Notice 

No part of this resource may be reproduced in any form or by any means, electronic or mechanical,  including photocopying or recording, or by an information retrieval system without written permission for  the contextualised versions from Lennox College who will seek permission from the original authors  Precision Group (Australia). Legal action may be taken against any person who infringes their copyright  throughunauthorised copying.

These terms are subject to the conditions prescribed under the Australian Copyright Act 1968. Unit overview 

This unit overview is taken directly from training.gov https://training.gov.au/Training/Details/BSBCMM511

This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.

The unit applies to individuals who are managers and leaders required to identify, analyse, synthesiseand  act on information from a range of sources, and who deal with unpredictable problems as part of their job  role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co ordinate the work of teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication. Pre-requisites

NIL

Re-submission

• Students have up to three attempts per assessment task to achieve a satisfactory outcome.
• Each attempt requires the assessor to reprint the marking schema and attach to the back of the assessment tool.
• Resubmission outcomes should follow the same process for feedback and recording as outlined above.
• If a student has attempted a task three times but hasn’t achieved a satisfactory outcome after the third attempt, the student must re-enrol in the unit or module and undertake further training.
• Student who are deemed not competent after three attempts will be required to reenrol in the unit and repay unit fees to re sit the unit in its entirety.

Student plagiarism, cheating and collusion

• Students are expected to complete all assessments ethically and without plagiarism, collusion or cheating.

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• Any students suspected of unethical behavior will be managed through the disciplinary procedures, which may require the student to attend disciplinary meetings, submit their assessment again, or for repeated acts, the student may be asked to withdraw from the course.

Assessment appeals

−Students have the right to make an appeal against an assessment decision by following the  Complaints and Appeals Policy and Procedure.

−Prior to proceeding with an appeal, it is encouraged that the students speak with the assessor.

−A copy of the Complaints and Appeals Policy and Procedure can be located at https://lennoxcollege.edu.au/forms-and-policies/.

Assessment principles

• Lennox College has an assessment system that ensures assessment:

– Is conducted in accordance with the Rules of Evidence and the Principles of Assessment.

– Is conducted in line with the requirements of the relevant Training Package or VET Accredited  Course.

– Requires the student to demonstrate all of the skills and knowledge outlined in the components  of the relevant unit of competency or module.

– Requires the student to demonstrate the ability to perform tasks in a variety of situations, adapt  to different contexts and environments and perform tasks to an appropriate level expected by  a workplace.

– Considers the students’ dimensions of competency when making all assessment decisions.

• To ensure no students are disadvantaged, where required assessors will make reasonable adjustments to assessment tasks or processes to accommodate individual needs and record these adjustments.
• Lennox College has a plan for, and implements, systematic validation of assessment practices and judgments. Refer to the Validation and Moderation Policy & Procedure for further information.

The principles of assessment

▪Assessment must be valid

o Assessment must include the full range of skills and knowledge needed to demonstrate  competency.

o Assessment must include the combination of knowledge and skills with their practical  application.

o Assessment, where possible, must include judgements based on evidence drawn from a  number of occasions and across a number of contexts.

▪ Assessment must be reliable

o Assessment must be reliable and must be regularly reviewed to ensure that assessors are  making decisions in a consistent manner.

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o Assessors must be trained in national competency standards for assessors to ensure  reliability.

▪ Assessment must be flexible

o Assessment, where possible, must cover both the on and off-the-job components of training  within a course.

o Assessment must provide for the recognition of knowledge, skills and attitudes regardless of  how they have been acquired.

o Assessment must be made accessible to learners through a variety of delivery modes, so  they can proceed through modularized training packages to gain competencies.

o Assessment must be mutually developed and agreed upon between assessor and the  assessed.

o Assessment must be able to be challenged. Appropriate mechanisms must be made for  reassessment as a result of challenge.

▪ Assessment must be fair

o Assessment process must consider the individual needs of the learner.

o Assessment must provide for reasonable adjustments, where appropriate, to take into  account the individual learner’s needs.

(Source: Standards for RTOs 2015, Clauses 1.8 – 1.12)

The rules of evidence 

When collecting evidence, there are certain rules that apply to that evidence. All evidence must be valid,  sufficient, authentic and current:

▪Valid

Evidence gathered should meet the requirements of the unit of competency. This evidence should  match, or at least reflect, the type of performance that is to be assessed, whether it covers knowledge,  skills or attitudes.

▪Sufficient

This rule relates to the amount of evidence gathered. It is imperative that enough evidence is gathered  to satisfy the requirements that the learner is competent in all aspects of the unit of competency.

▪Authentic

When evidence is gathered the assessor must be satisfied that evidence is the learner’s own work.  ▪Current

This relates to the currency of the evidence and whether the evidence relates to current abilities.  (Source: Training in Australia by M Tovey, D Lawlor)

The Dimensions of Competency

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The national concept of competency includes all aspects of work performance and not only narrow task  skills. The four (4) dimensions of competency are:

1. Task skills
2. Task management skills
3. Contingency management skills
4. Job or role environment skills

Credit Transfer 

Credit for a unit is provided prior to the commencement of training if you believe that you are eligible for  credit please refers to the Credit Transfer Policy & Procedure located on our website.

Accessing Intranet Pages and External Links

Throughout the Student Assessment Tool, you will be asked to access specific pages from the simulated business,  Bounce Fitness. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click  the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au. Login to Bounce Fitness using the username and password provided below:

Username: lennox learner

Password: lennox@123

Assessment Instructions 

TO ENSURE CONTINUITY, IT IS RECOMENDED THAT EACH  ASSESSMENTS BE UNDERTAKEN IN THE SAME CONTEXT

1. Short Answer Questions

This is a compulsory assessment to be completed by all students. This assessment tests the student’s ability to  understand the underpinning generic knowledge related to the units of competency.

The written activity contains 10 questions and/or diagrams. All questions must be answered.

• Read the assessment carefully before commencing.
• Each answer is equal to one mark.
• Student must attempt all questions.
• Students may refer to the Learning Material to assist in answering questions.
• Students must not copy answer directly from the learning material, students are required to provide their understanding in order to achieve marks for the question.
• You must answer all the questions in the assessment tasks in your own words and own handwriting. • The Student must correctly answer all questions in this task to show that you understand the knowledge required of this unit.
• This assessment will be required to be completed within 3 hours
• Your Trainer / Assessor will inform you of the date for this assessment task.
• Your Assessor will grade your attempt as either S – Satisfactory or NS – Not Satisfactory for the assessment.

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• In all cases your Assessor will provide you with feedback.

2. Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a simulated workplace.

To be assessed for this unit of competency, you must demonstrate skills and knowledge to present and negotiate  persuasively, lead and participate in meetings and make presentations to customers, clients and other key  stakeholders.

This assessment is separated into three (3) parts that are detailed below; You are required to complete each task  (total of 7) within the parts to obtain a satisfactory outcome for the part.

This section of the assessment requires you to lead, participate and make presentations to customers, clients and  other key stakeholders in a simulated workplace. Please note that in all the practical scenarios, your  Trainer/Assessor or classmate/s will play the role of the supervisor/relevant workplace personnel.

The practical assessment is divided into three (3) parts:

1. Identify Communication Requirements
2. Present Negotiation to Achieve Outcomes
3. Participate in and Lead Meetings

PART I. Identify Communication Requirements

Part I consists of one (1) task which is divided into Part A and B. You are required to successfully complete Part A  and B for this task to achieve a satisfactory outcome for Part I.

Assessment Overview

You are required to prepare the requirements of the information you will communicate in your organisation.  Specifically, you are required to:

▪Confirm authority to present information on behalf of an organisation or work area in accordance with  organisational policies and procedures

▪Identify information to communicate to relevant stakeholders, including confidential information  ▪Identify the objectives of the communication

▪Prepare and plan for delivery of communication

▪Develop a position in line with the information to be communicated

Resources Required: 

To complete this assignment, you will need access to the following:

1. Workplace documentation, including:

▪Policies and procedures related to communicating workplace information:

• Presenting information in the workplace
• Managing confidential information in the workplace

2. Supervisor or relevant personnel who will be authorising you to represent information on behalf of theorganisation or work area
3. Information that will need to be communicated in the workplace

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This must include confidential information that you will manage. 

4. Information needs of stakeholders in line with the information to be communicated

These are information the stakeholders need to understand first before being able to participate in  the meeting fully.

5. Legislation relating to maintaining confidential information:

• Privacy Act and the Australian Privacy Principles

6. Ethical documents containing responsibilities in maintaining confidential information This can be based on documents such as Codes of Ethics that the organisation, or industry uses. 7. At least one volunteer to undertake the role of the CEO from Bounce Fitness
7. A safe environment to conduct the role-play activity

*Templates required to complete this assignment are provided within this assessment tool. Task 1.1 Prepare and Plan Communication Requirements

Part A

You must submit a completed Authority to Represent Business Form as evidence that you have the confirmation  from the person in authority to present information on behalf of the organisation or work area. The form must include  the following:

1. Where the information will be communicated
2. At least one information to be communicated
3. Outline of the organisational policy and procedures for communicating information in Student’s organisation or work area

Part B

You must partially complete a Delivery Plan as evidence of your preparation for the information to be communicated  within the organisation or work area with the stakeholders. The following must be included in the plan:

1. The name of the organisation or work area where information will be communicated b. At least one purpose of the communication you will deliver to the organisation or work area. c. At least two objectives of the communication to be delivered
2. At least two desired outcomes from the communication
3. At least one position in line with the purpose of communication
4. Information to complete the context of communication:

▪The information to be communicated

▪At least one confidential information involved

▪At least one reason for confidentiality of information

▪The organisational policy on managing confidential information and the outline of its procedures ▪The legal document on maintaining confidentiality of information within the organisation▪At least two legal responsibilities on maintaining confidentiality

▪The ethical document on maintaining confidentiality of information within the organisation2. At least two ethical responsibilities on maintaining confidentiality

1. Information on the target stakeholders:

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▪At least two target groups who will be included in the meeting

▪At least two information the target stakeholder groups need to understand first before being  able to participate in the meeting fully

PART II. Present Negotiation to Achieve Outcomes

Part II consists of four (4) tasks. You are required to successfully complete all tasks to achieve a satisfactory  outcome for the part.

Assessment Overview

This part of the practical assessment requires you to present and negotiate with the target stakeholder groups with  identified information to be communicated within the organisation or work area. Specifically, you will be required to:

▪Identify the desires, needs, and requirements of stakeholders

▪Identify potential issues and problems that can arise from the negotiation

▪Prepare positions and supporting arguments based on the objectives of the communication  ▪Identify and select forums to present identified information

▪Identify tone, structure, and style to be used when communicating and presenting to target stakeholder  groups

▪Undertake presentation to the target stakeholder groups

▪Negotiate with stakeholders to achieve agreed outcome

▪Follow up with stakeholders following presentation

▪Evaluate presentation and identify areas of improvement

Resources Required:

To complete this assessment, you will need access to the following:

• A simulated workplace that will allow you access to:

o People, including:

▪At least two people from each of the two target stakeholder groups as identified in Part 1.  • Presentation materials that will contain information you will present to the stakeholders (e.g. PowerPoint  presentation, paper handouts)

• Computer with internet access to send emails and to make presentation materials
• At least four volunteers to undertake the role of the individuals in each of the two target stakeholder groups o At least two volunteers will be the Bounce Fitness Staff

o At least two volunteers will be the young and old representative from the Target Market The volunteers from the Target Market do not necessarily have to be young and old. Volunteers  must act and think like the age of the customer they are role-playing.

• Presentation materials that will contain information you will present to the stakeholders for the meeting with the stakeholders (e.g. PowerPoint presentation, paper handouts)
• Computer with internet access to send emails and to make presentation materials
• A safe environment to conduct the role-play activity

Task 2.1 Prepare Presentation for the Information to be Negotiated to the Target Stakeholder  Groups

You must submit:

1. Evidence of your enquiry about the requirements and desired outcomes of the stakeholders regarding the meeting and information to be communicated. Evidence can include but is not limited to:

▪Meeting minutes with the above requirements as discussion points, with handwritten signatures of each  stakeholder

▪PDF copy of email correspondence with responses from each of the stakeholders

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2. A completed Delivery Plan as evidence that you have completed preparing the needed information for the meeting with the stakeholders. The following information must be included in the plan:
3. At least two requirements of the stakeholders regarding the meeting
4. At least two outcomes desired by the stakeholders regarding the information to be discussed c. Potential issues and problems

▪At least two issues the stakeholders may have regarding the information to be discussed  ▪At least two problems the stakeholders may have regarding the information to be discussed d. Communication and Presentation Styles

Based on the requirements and the target stakeholder groups that you have, you must identify the following which you will use when you present the information to them:

▪The tone you will use when communicating with the target stakeholder groups

▪The communication style you will use when communicating with the target stakeholder groups. ▪The structure of communication you will use when presenting to the target stakeholder groups e. Positions on the information to be communicated

▪At least two positions of the business regarding the information for discussion

▪At least one supporting argument for each of the identified positions

1. Forums to present the information

▪At least two forums where the information to be communicated can be presented (e.g. meeting room,  online applications such as Skype, Zoom, etc)

▪Selected forum that will be used when you present and negotiate with the two stakeholder groups 3. The presentation material needed for the meeting. The presentation material can be any of the following:

▪PowerPoint Presentation

▪Handouts

The presentation material must contain the following information:

▪Purpose of communication

▪Objectives of the communication

▪Information to be communicated to the organisation or specific work area as identified in Task 1.1  ▪Confidential information

▪Issues and problems regarding the identified information

▪Positions of the business on the identified information and their respective supporting arguments. These  must be based on the objectives of communication and information for discussion.

Task 2.2 Deliver Presentation

You must submit:

1. A completed and signed Meeting Minutes as evidence of your negotiation with stakeholders. Meeting Minutes must include the following:
2. At least two areas of common ground regarding information being communicated
3. At least two areas of potential compromise regarding the decisions on the information being communicated c. Summarized outcomes of the discussion
4. A PDF copy of email correspondence as evidence that you have sent the summary of outcomes and the Meeting Minutes document to each of the attending stakeholders after the meeting. The PDF copy of the email correspondence must contain the following information:

▪Date when the email was sent

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▪Stakeholders’ acknowledgement of the email

Task 2.3 Follow-up

You must submit:

1. A PDF copy of the email correspondence as evidence of their follow up with the members of the target stakeholder groups. The email correspondence must contain the following information:

▪Date when the email was sent

▪Response of the stakeholders regarding any follow-ups

▪Your response as to what actions will be taken to address further issues, concerns, suggestions, or actions  the stakeholders have

Task 2.4 Evaluate Presentation

You must submit:

1. A completed Evaluation Form as evidence of your evaluation of the meeting with the stakeholders. The form must contain the following information:
2. At least two aspects/areas of the meeting that went according to plan
3. At least two aspects/areas of the meeting that did not go well
4. At least two areas of improvement for the presentation

Part III. Participate in and Lead Meetings

Part III consists of two (2) tasks. You must successfully complete all tasks to achieve a satisfactory outcome for this  part.

This part of the assessment requires you to prepare for, participate in, and lead meetings at least two occasions in  the workplace. Specifically, you will be required to:

▪Identify opportunities to undertake at least two meetings

▪Prepare meeting materials for each of the two meetings

▪Undertake the meetings and summarise outcomes

▪Distribute outcomes of the meetings to stakeholders

Task 3.1 Prepare for the Meetings

You must submit:

1. Evidence of your enquiry about the availability of each participating stakeholder. The enquiry must include the following information:

▪Purpose of each meeting

▪Objective of each meeting

▪Target date of each meeting

▪Enquiry of the stakeholder’s date and time of availability

▪Enquiry of the stakeholder’s preferred mode for each meeting

Evidence will vary and will include but is not limited to the following:

▪PDF copy of the email correspondence containing the stakeholders’ response regarding their available date,  time, and preferred mode of the meeting

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▪Communication Log indicating the time and date of call or meeting with each relevant stakeholder, and their  response regarding their available date, time, and preferred mode of the meeting

2. PDF copies of email correspondence containing the stakeholders’ confirmation of their attendance for the meeting as evidence. The meeting invite must contain the following:

▪Purpose of each meeting

▪At least one objective of each meeting

▪Date and time of the meeting, set accordingly to agreed availability

▪Location of the meeting, according to the preferred mode of the meeting

▪Attached meeting materials

meeting materials can include but is not limited to:

o Project Briefs

o Meeting Minutes with previous action items

o Reports

o Other documents that the stakeholders involved need to review

You must submit the following prepared materials based on the Improving the Business Project Brief:

o Business Objectives and KPI

o Research conducted on the following:

▪Benefits of having a healthy café

▪Focus points of Meeting 2

You must ensure that each meeting will have at least one material relevant to the information to be  discussed.

Task 3.2 Undertake the Meetings

You must submit:

1. Two completed Meeting Minutes – one for each meeting undertaken. The following information must be included as a discussion point in each submission:

▪The purpose of the meeting

▪At least one objective of the meeting

▪At least one issue that needs to be resolved in line with the identified objective of the meeting ▪At least two agreed outcomes relevant to the objectives

▪Summary of outcomes of the meeting

2. PDF copies of email correspondence as evidence of your distribution of the Meeting Minutes to each of the stakeholders after each meeting. The email correspondence must have the following information:

▪Date when the email was sent

▪Meeting Minutes as an attachment

▪Summary of outcomes of each corresponding meeting

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Assessment Legend

S = Satisfactory NS = Not Satisfactory NA= Non-Attendance C = Competent NC = Not  Competent

Unit(s) of competency

BSBCMM511 Communicate with influence

Assessor Disclaimer: In signing this I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback

Log activities completed

Yes /No

Date

Assessor Name

Assessor Signature

Short Answer Questions (Q1-10)

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

Part I – Task 1.1  Prepare and Plan Communication  Requirements

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

Part II – Task 2.1 Prepare Presentation for the information to be negotiated to the target stakeholder groups

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

Part II – Task 2.2 Deliver Presentation

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

Part II – Task 2.3 Follow-up

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

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Part II – Task 2.4 Evaluate Presentation

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

Part III – Task 3.1 Prepare for the meetings

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

Part III – Task 3.2 Undertake the meetings

1st Attempt

2nd attempt

3rd attempt

Date

S

NS

NA

Date

S

NS

NA

Date

S

NS

NA

The overall performance of the candidate in elements of the following units was:

C or NC

Final judgementDate

Assessor Name

Assessor Signature

BSBCMM511 Communicate  with influence

Student Signature: Date:

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Student Assessment Resource | BSBCMM511Formative Assessment Log 

You are to complete the activities that are set out in the Student resource prior to attempting the assessment tasks.

Formative Assessment Activities
	Completed	Incomplete
Activity 1	◻	◻
Chapter 1 – ‘True’ or ‘False’ Quiz	◻	◻
Activity 2	◻	◻
Chapter 2 – ‘True’ or ‘False’ Quiz	◻	◻
Activity 3	◻	◻
Chapter 3 – ‘True’ or ‘False’ Quiz	◻	◻
Activity 4	◻	◻
Chapter 4 – ‘True’ or ‘False’ Quiz	◻	◻

I confirm that the activities in the learning resource have been completed as part of this unit are my own work, and  comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt of the authenticity of any piece of my work, I can be orally examined, and  the signatory of evidence records may be contacted.
Student’s name
Student’s signature		Date
Assessor’s name
Assessor’s signature		Date

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Assessment plans

The following outlines the requirements of your final assessment for this unit. You are required to complete all tasks to  demonstrate competency for the unit/s in this topic.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements		Due date
1. Written Questions
2. Practical Assessments
a. Part I. Identify Communication Requirements	Task 1.1
b. Part II. Present Negotiation to Achieve Outcomes	Task 2.1
	Task 2.2
	Task 2.3
	Task 2.4
c. Part III. Participate in and Lead Meetings	Task 3.1
	Task 3.2

AGREEMENT BY THE STUDENT 

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign  this before you start any of your assessments.

Have you read and understood what is required of you in terms of assessment? ◻Yes ◻No Do you understand the requirements of this assessment? ◻Yes ◻No Do you agree to the way in which you are being assessed? ◻Yes ◻N

Do you have any special needs or considerations to be made for this assessment?  If yes, what are they?

◻Yes ◻No

Do you understand your rights to appeal the decisions made in an assessment? ◻Yes ◻No

Student name: ____________________________________________________________________________ Student signature: _______________________________________________ Date: ___________________ Assessor name: __________________________________________________________________________ Assessor signature: ______________________________________________ Date: ___________________

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Practical Assessment 1 Part 1
Name of  Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Practical Assessment
Part 1 Overview	This part of the assessment requires you to prepare the requirements of the information you  will communicate in your organisation. Specifically, you are required to: • Confirm authority to present information on behalf of an organisation or work area in accordance with organisational policies and procedures • Identify information to communicate to relevant stakeholders, including confidential information • Identify the objectives of the communication • Prepare and plan for delivery of communication Develop a position in line with the information to be communicated
Part 1 Case Study  Overview	Project New Look You are the manager of one of the centres of Bounce Fitness. You are working closely with the  CEO and Executive Assistant regarding the project to rebrand Bounce Fitness. The CEO has been in discussion with the Board a plan to rebrand Bounce Fitness, starting withits logo and shirt design. This will be the company’s first rebranding in six years. A lot of new fitnesscentres have arisen in the last few years, so the CEO thinks that Bounce Fitness needs to redesign its look to attract new customers into the business. This aims to contribute to the  achievement of the following organisational objectives: a. Continue to cultivate Bounce Fitness image as a premier long-term wellness programprovider b. Increase market penetration The following is the proposed design for the rebranding: New Logo New Company Shirt

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RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM51

The target groups for this plan includes the Bounce Fitness staff and customers, particularly the young people and over 50’s. The Bounce Fitness staff has an even mixture of male and female employees, with an average age range of 19 to 43. About 20 percent of them speaks English as a second language. Most of them directly work with customers. They will be able to reinforce the new brand and cultivate the Bounce Fitness image as a long-term wellness and  health provider to current and prospective customers. Customers which include the young people and over 50’s are the key targets of this proposal as they are likely looking to improve on their health and fitness. They are also the target marketfor ongoing membership which is highly tied to the business objective. When you present the information to them, the main concern will be the appeal of the new logo and shirt design to the target audience as well as when this will be commencing. It is important to let them know that this information is confidential at the moment, and only selected people from the Bounce Fitness staff and customers are invited to the preview. This information isconfidential to avoid the risk of the idea being copied by competitors. Only the management is authorised to present other information relating to this plan in a staff meeting. The CEO is the person in authority will be the one to give you the approval to communicate the  rebranding with the target groups on behalf of the organisation. Review the following resources to use as guidance when handling workplace information at  Bounce Fitness: ▪Communication Policy https://bouncefitness.precisiongroup.com.au/policies-and-procedures/human resource/ ▪Privacy and Confidentiality Policies and Procedures https://bouncefitness.precisiongroup.com.au/policies-and-procedures/administrative policy-procedures/

 

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 33 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 1 – Task 1.1
Name of  Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Practical Assessment
Student Instruction for Task 1.1 Prepare and Plan Communication Requirements	Task 1.1 Prepare and Plan Communication Requirements Part A 1. Refer to Part 1 Case Study Overview to complete this task. 2. Locate the Authority to Represent Business Form template and the Observation Formprovided within this assessment tool. The Observation Form outlines all the skills you need to demonstrate during this task. 3. Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity. Your assessor will complete the Observation Form. 4. Arrange a meeting with the CEO to discuss the rebranding of Bounce Fitness, specifically the new logo and shirt design as specified in the case study. 5. You will require access to the following: ▪At least one volunteer to assume the role of the CEO ▪A safe environment to conduct the role-play activity There’s no specific character brief to follow for this role play meeting. However, you must discuss with your volunteer relevant information regarding this assessment  based on the Case Study Overview prior to commencing. 6. Have the CEO (the volunteer) approve your Authority to Represent Business Form. Have them sign the declaration at the end of the template to confirm approval of your representation on behalf of the organisation or work area. Their signature  must be handwritten. Part B 1. Locate the Delivery Plan template provided within this assessment tool. Prepare the plan: a. Identify the name of the organisation or work area where information will be communicated Refer to the Authority to Represent Business Form. b. Identify at least one purpose of the communication you will deliver to the organisation or work area. c. Identify at least two objectives of the communication to be delivered Objectives are goals and situations the organisation wants to achieve from the meeting. d. Identify at least two desired outcomes from the communication

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 93

Student Assessment Resource | BSBCMM5

Desired outcomes are the results the organisation expects after the meeting.e. Identify at least one position in line with the purpose of communication Your position must refer to the organisation’s take or opinion on the information. f. Identify the following to complete the context of communication: ▪The information to be communicated ▪At least one confidential information involved ▪At least one reason for confidentiality of information g. Access and review the following documents relating to maintaining confidential information: ▪Privacy Act, including the Australian Privacy Principles ▪Ethical documents of the organisation relating to maintaining confidential information ▪Policies and Procedures of the organisation relating to maintaining confidential information h. After reviewing the documents: ▪Identify the organisation’s policy on managing confidential information and outline its procedures ▪Identify the legal document on maintaining confidentiality within the organisation ▪Identify at least two legal responsibilities on maintaining confidentiality Refer to the Australian Privacy Principles under the Privacy Act ▪Identify the ethical document on maintaining confidentiality of information within the organisation ▪Identify at least two ethical responsibilities on maintaining confidentiality based on this document. i. Identify the following to prepare information on the target stakeholders: Stakeholders are the people within or outside the organisation who will beimpacted by the information to be communicated. ▪At least two target groups who will be included in the meeting For each target group, briefly explain why they are chosen to participate in the meeting. ▪At least two information the target stakeholder groups need to understand first before being able to participate in the meeting fully 2. Submit the following to your assessor: ▪Authority to Represent Business Form The Delivery Plan will be submitted after completing the succeeding task.

Tools & Equipment  Required

To complete this project, you will need access to the following: ▪A simulated workplace that will allow you access to: o Simulated workplace documentation, including: • Policies and procedures related to communicating workplace  information: • Presenting information in the workplace • Managing confidential information in the workplace

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

	o Supervisor or relevant personnel who will be authorising you to represent  information on behalf of the organisation or work area o Information that will need to be communicated in the workplace This must include confidential information that you will manage.  o Information needs of stakeholders in line with the information to be  communicated These are information the stakeholders need to understand first before being able to participate in the meeting fully. ▪Legislation relating to maintaining confidential information: o Privacy Act and the Australian Privacy Principles ▪Ethical documents containing responsibilities in maintaining confidential information This can be based on documents such as Codes of Ethics that your organisation, or  industry uses. ▪At least one volunteer to undertake the role of the CEO from Bounce Fitness  A safe environment to conduct the role-play activity
Student Declaration	I____________________________________declare that this tasks is my own work except  where acknowledgement of sources is made. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment  tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken  against me.
Students Name:
Student Signature
Date:

Meeting

Manager – Good morning, sir!

CEO – Good morning!

Manager – How are you, sir?

CEO – I am fine, tell me about you.

Manager – I am also fine sir.

CEO – Okay good! I have conducted this meeting to consult with you about something very important.

Manager – Okay sir.

CEO– As our organization Bounce Fitness is a very popular fitness centre in Australia, but from last year I have seen some decrease in its goodwill in the market. I have also monitored the procedures and policies of the company and I was shocked to watch that the policies are the same as last 2 years. These have not been checked and changed in the last two years.

Manager – Okay sir, do you have some solution to improve the goodwill of the organization?

CEO – Yes, I have some plans that can be very helpful to increase the goodwill of the organization and I have also discussed this plan with the Board of Directors. In this plan, we have discussed rebranding the organization, commencing with the logo and design of the shirt. This will be the initial rebranding of the company in almost six years.

Manager – Okay sir that is a very great plan.

CEO – Yes I know. I also think that as various new centres of fitness have been established in recent years, therefore Bounce Fitness also required redesigning its look for attracting new clients into the business.

Manager – Yes sir you’re right.

CEO – Yes and our main aim is to achieve the organizational objectives that include:

1. To increase the penetration of market
2. Continue for cultivating the image of Bounce Fitness as the best long-duration provider of programs of wellness.

Manager – That is very great sir. We will also help you with this logo design.

CEO – Thank you for your support!

Manager – It’s our pleasure sir.

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 36 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511Authority to Represent Business Form

To the Student: Complete the details below then have your supervisor/manager sign off the declaration below to confirm their permission for you to present this information on behalf of the organisation.
Student Name:
Workplace/Organisation:  IF presenting information in a specific work area, write NA  or Nil.	Bounce Fitness
Work Area IF presenting information inthe whole organisation, write  NA or Nil.	Operations& Management
Information to be Communicated
The information that is to be mainly communicated is regarding the rebranding of the organization. It will start by changing the logo and design of the shirt. The reason for the rebranding will also be communicated. Also, the information that should be kept confidential will be mentioned in the communication as decided by the CEO and Board of Directors for avoiding the risk of the notion being particularly copied by the rivals (Burns, 2012).
Procedures for Communicating Workplace Information
It includes the following points: 1. Formal meetings will be conducted between senior management. 2. Then in the meetings all the points will be discussed. 3. After discussion, the relevant discussion will be taken. 4. Then formal meetings will be conducted by senior management with employees. 5. In that meeting, all information will be shared clearly with employees. 6. Feedback from employees will be taken and considered (Burns, 2012).

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

AUTHORISING PERSONNEL DECLARATION  TO THE AUTHORISING PERSONNEL: By signing in the spaces provided below, you are confirming that you give the Student undertaking this  assessment the authority to: ❒represent the business in undertaking a presentation on your behalf ❒manage confidential information appropriately
Authorising Personnel name:	Jack Smith
Position:	CEO
Workplace/Organisation: IF presenting information in a specific work area, write NA or  Nil.	Bounce Fitness
Work Area IF presenting information in thewhole organisation, write NA or  Nil.	Operations & Management
Signature:	Jack
Date:	21-07-2022

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511Delivery Plan

Prepared by	Manager
Workplace/Organisation IF presenting information in a specific work area, write  NA or Nil.	Bounce Fitness
Work Area IF presenting information in the whole organisation,  write NA or Nil.	Operations & Management
Purpose of Communication	The key purpose of the communication is to share information regarding the rebranding of Bounce Fitness (Griffin, 2021).
Objectives of Communication	a. To share the information regarding the rebranding of Bounce Fitness
	b. To make aware employees of the rebranding’s advantages.
Desired Outcomes from the  Communication	a. The employees know about the benefits of rebranding.
	b. The information is kept confidential and preparation for rebranding has begun (Griffin, 2021).

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

POSITION ON THE PROPOSAL
a. The organization want to keep the information confidential as there is the risk that the idea of rebranding can be copied by rivals. This idea has been mainly made to increase the ratio of goodwill of Bounce Fitness in the market (Verderber, et al., 2013).
CONTEXT OF COMMUNICATION
Information to be Communicated	The policies and plans will be communicated regarding the rebranding of Bounce Fitness. Also, information on meetings with senior management and executives will be shared.
Confidential Information	All the information regarding the rebranding of Bounce Fitness will be kept informed and also all close stakeholders like employees and consumers will be communicated the information about rebranding.
Reason for Confidentiality	As the competition is increasing day by day, so the CEO and Board of Directors have decided to keep the information confidential and also there is the risk of notion copied by rivals (Verderber, et al., 2013).
Organisational Policy for Managing Confidential Information
Name of the Policy	Confidential policy
Procedures for Managing  Confidential Information	It includes the following points: 1. Accessibility should be controlled firstly by the executives 2. All the data should be kept in safe folders. 3. Use of mobile phones should be restricted. 4. Agreements should be made for maintaining the confidentiality of information. 5. Give instructions to the employees about confidentiality (Castells, 2013).

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Legal Responsibilities to Maintain Confidential Information
Title of Legal Document	Official policies and procedures for confidential data
Legal Responsibilities in Maintaining Confidential  Information	a. Communicate or store confidential data or information by utilizing the information systems of the organization.
	b. The employee must only disclose, store, access or utilize confidential information as accurate in their work performance for the organization (Castells, 2013).
Ethical Responsibilities to Maintain Confidential Information
Title of Ethical Document	Ethical policies and procedures in maintaining confidential information
Legal Responsibilities in Maintaining Confidential  Information	a. The employee and other individuals of the organization who is aware of the information must not disclose the information.
	b. The organization must have faith in their employees that they will maintain the confidentiality of the information (Elbe & Peters, 2016).

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

TARGET STAKEHOLDERS
Target Groups	Relevance to Information
a. Young age group consumers	The modern generation of adults is fitness freaks and wants to be physically and mentally fit.
b. Old age group clients	As the age increases, diseases are caused which is why the old age group people look for fitness centres to be fit and healthy (Elbe & Peters, 2016).
Information Needs of the Stakeholders
Information Needs of the Stakeholder Groups	a. To be aware of the plans and strategies related to the rebranding of Bounce Fitness.
	b. To put their points and opinion in the design of logos and shirts (Betti, 2021).
Requirements of the Stakeholders
Requirements of the Stakeholders	a. All information about confidentiality policy and procedures.
	b. Information about rebranding objectives (Betti, 2021).
Outcomes Desired by the Stakeholders
Outcomes Desired by the Stakeholders	a. Increase the profit margin of the organization.
	b. Achieve the objectives and goals of the company.

Mail to Assessor

To – assessor@au.in

From – manager@au.in

Subject – Regarding submitting the Authority to Represent Business Form and the Delivery Plan

Attachments – Authority to Represent Business Form and the Delivery Plan

Respected sir,

This is to inform you that I have completed the business form and delivery plan.

I request you to go through that.

With regards,

Manager

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 42 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Potential Issues and Problems
Issues
a. Communication issues between senior executives and subordinates.
b. Inappropriate information may be shared by the executives (Chemerinsky, 2019).
Problems
a. Information might be disclosed by any of the stakeholders.
b. Financial problems could arise in the rebranding of Bounce Fitness.
Forums to Present Information
Forums
a. Official meetings with CEO and Board.
b. Through email
Selected Forum	Official meetings with CEO and Board

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Communication and Presentation Styles
	Communication and Presentation Style
Tone	A respective and formal communication tone will be used
Structure	A formal communication structure will be used
Style	An assertive style of communication will be used
Positions Based on Objectives of Communication
Positions		Supporting Arguments
a. To attract new consumers		The rebranding of bounce Fitness is done mainly for attracting new clients. It will increase the number of consumers and also increase the margins of profit.
b. To increase productivity		Rebranding is also done to change the policies and procedures of the organization and to increase the productivity rate (Chemerinsky, 2019).

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT TASK 1.1:
Did the student demonstrate the following during  the meeting with supervisor/relevant personnel?	Yes	No	Comments
1. Use active listening to seek information and  confirm understanding of the information to be  communicated?
During the meeting did the student: • Paraphrase the information before responding  to the person’s query
• Ask questions to the person to clarify what was  said
• Avoid interruption of the speaker
2. Use active questioning to seek information  and confirm understanding of the information  to be communicated?
During the meeting did the student: • Use funnel questions to get into the details of  the information
Avoid leading questions, and/or yes and no questions
3. Adapt personal communication style to build  trust and respect for the opinions and values of  the supervisor/relevant personnel?
During the meeting did the student: • Encourage the supervisor/relevant personnel  to share their opinions regarding the  information to be communicated
• Recognise and consider the  supervisor/relevant personnel’s opinion in  deciding details of information to communicate
4. Adjust vocabulary language to maintain the  effectiveness of the interaction?
During the meeting did the student: • Consider the age, gender, education level, etc.  of the supervisor/relevant personnel
• Use terms commonly used in the organisation

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM51

If ‘no’ to the above, did you identify gaps in the student’s  understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for  reassessment?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment Task for  your records.
Feedback
Students Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete			S❑NS❑IC❑
Trainer/assessor  name:			Trainer/assessor  signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am also aware  of my appeal rights.
Student Name:			Student Signature
Date:

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 46 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 2
Name of  Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Practical Assessment
Part II Overview	This part of the assessment will require you to present and negotiate with the target stakeholder  groups with identified information to be communicated within the organisation or work area.  Specifically, you will be required to: ▪Identify the desires, needs, and requirements of stakeholders ▪Identify potential issues and problems that can arise from the negotiation ▪Prepare positions and supporting arguments based on the objectives of the communication ▪Identify and select forums to present identified information ▪Identify tone, structure, and style to be used when communicating and presenting to target stakeholder groups ▪Undertake presentation to the target stakeholder groups ▪Negotiate with stakeholders to achieve agreed outcome ▪Follow up with stakeholders following presentation ▪Evaluate presentation and identify areas of improvement
Part II Case Study  Overview	Preparing the Presentation After gaining approval from the CEO to share the plan to the selected stakeholders of the organisation, it is time to prepare the presentation of Bounce Fitness rebranding. The types of stakeholders included in the presentation and their respective needs must be considered in the overall planning and actual presentation. You must communicate with each target stakeholder and ask for possible requirements theyhave in order to proceed with the meeting and desired outcomes from the meeting. This will assist you to design your presentation for the target stakeholder groups appropriately.
Tools & Equipment  Required

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 47 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 2 – Task 2.1
Name of  Qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit Delivered	BSBCRT511 Develop critical thinking in others
Unit Pre-requisites	Code and Title	Pre-requisite units required
	NIL	NIL
Type of Assessment	Project Assessment
Student Assessment  Instruction	Task 2.1 Prepare Presentation for the Information to be Negotiated to the Target Stakeholder Groups 1. For this task, you will require access to: ▪At least four volunteers to undertake the role of the individuals from the two target stakeholder groups. Each group must consist of at least two volunteers. ▪Computer with internet access to send email to target stakeholders to obtain information 2. Send an email to the stakeholders to enquire about information on the following: a. At least two requirements of the stakeholders regarding the meeting Requirements are needs or conditions the stakeholders have in order to proceed with the meeting. b. At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness 3. Document the information gathered from each relevant stakeholder in the partially completedDelivery Plan. Complete the following sections of the template: a. At least two requirements of the stakeholders regarding the meeting b. At least two outcomes desired by the stakeholders regarding the rebranding of Bounce Fitness 4. Complete the remaining sections of the Delivery Plan by providing the following information: a. Potential issues and problems ▪At least two issues the stakeholders may have regarding the rebranding of Bounce Fitness ▪At least two problems the stakeholders may have regarding rebranding of Bounce Fitness Issues are concerns that are up for debate and usually have an existing solution. Problems, on the other hand, are difficulties that must be discussed to come up with a solution. b. Communication and Presentation Styles Based on the requirements and the target stakeholder groups that you have, identify the following which you will use when you present the rebranding of  Bounce Fitness to them: ▪The tone you will use when communicating with the target stakeholder groups

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 48 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Communication tone can either be formal or informal, depending on the audience you are speaking to. Examples of communication tones are enthusiastic, direct, apologetic, etc. ▪The communication style you will use when communicating with the target stakeholder groups Communication style can be one of the following four types: passive, aggressive, passive-aggressive, and assertive. ▪The structure of communication you will use when presenting to the target stakeholder groups Communication structures refer to how information flows among the employees of an organisation. Your structure must be in accordance with your identified communication tone and style. c. Positions on the rebranding of Bounce Fitness ▪At least two positions of the business regarding the rebranding of Bounce Fitness ▪At least one supporting argument for each of the identified positions Positions and supporting arguments must be based on the objectives of communication identified in Task 1.1 and information for discussion. d. Forums to present the information ▪At least two forums where the rebranding of Bounce Fitness can be presented (e.g. meeting room, online applications such as Skype, Zoom, etc.) ▪Select a forum that will be used when you present and negotiate with the two stakeholder groups Forums must be appropriate modes to discuss the identified objectives of communication. 5. Locate the Presentation Checklist provided within this assessment tool. The Presentation Checklist outlines all the information that must be included in the materials you will present in the meeting with the target stakeholder groups. Provide your assessor a copy of the Presentation Checklist. 6. Review the information outlined in the Presentation Checklist. Prepare the presentation materials you need for the meeting with the two target stakeholder groups. Examples of presentation materials are the following: ▪PowerPoint Presentation ▪Handouts You must have at least one presentation material for the meeting. It must contain the following information: ▪Purpose of communication ▪Objectives of the communication ▪Information to be communicated to the organisation or specific work area as identified in Task 1.1 ▪Confidential information ▪Issues and problems regarding the identified information ▪Positions of the business on the identified information and their respective supporting arguments. These must be based on the objectives of communication.

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

	The presentation material must be planned and designed appropriately for the target stakeholder groups. It must be in accordance with the presentation styles and forum identified in Step 4. 7. After you have prepared the presentation material, submit it to your assessor for review. Your assessor will review your submission against the Presentation Checklist items. 8. Submit the following to your assessor: ▪PDF copy of email correspondence with acknowledgement from each of the  stakeholders ▪Completed Delivery Plan  ▪At least one presentation material Presentation material can be any of the following: o PowerPoint Presentation o Handouts
Student Declaration	I____________________________________declare that this tasks is my own work except  where acknowledgement of sources is made. None of this work has been completed by any other person. I have not cheated or plagiarised the work or colluded with any other student/s.  I have correctly referenced all resources and reference texts throughout these assessment  tasks. I understand that if I am found to be in breach of policy, disciplinary action may be taken  against me.
Students Name:
Student Signature
Date:

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 2 – TASK 2.1 PRESENTATION CHECKLIST
The material submitted by the student:	Yes	No	Comments
1. Accurately includes the information to be presented
The material: • Contains the information to be communicated  based on what was identified and authorised by  the person in authority
• Incorporated all information needed to be  discussed in the meeting (positions, supporting  arguments, confidential information, etc.)
2. Is appropriate to the needs of the target stakeholder groups
The material: • Includes the requirements of the stakeholders  (see requirements and outcomes desired section  of delivery plan)
• Includes the desired outcomes of the stakeholders (see requirements and outcomes  desired section of delivery plan)
3. Is appropriate to the context and purpose of communication
The material: • Introduces the identified information to be  communicated
• Contains the details related to the information to  be communicated
• Establishes the purpose of communication
• Explains the connection of the meeting to the  purpose of communication
4. Is in accordance with the desired outcomes
The material: • Strategically details information that will make the  stakeholders agree to the information to be  communicated
• Gives focus on coming up with solutions for the  stakeholders’ potential issues and problems
5. Is planned and designed appropriately for the target  stakeholder groups
The material reflects:

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

• The appropriate tone to be used in presenting to  the target stakeholder groups, according to the  identified tone in the Delivery Plan
• The appropriate style to be used when delivering  information to the target stakeholder groups,  according to the identified style in the Delivery  Plan
• The appropriate communication structure when  communicating the identified information to the  target stakeholder groups, according to the  identified structure in the Delivery Plan
6. Presents reliable information
The material: • Introduces the information authorised by the  person in authority
• Details the information according to the  requirements and outcomes desired given by  the target stakeholder groups
• Contains information prepared in the Delivery  Plan

PRACTICAL ASSESSMENT 2 – TASK 2.1
	Yes	No	Please note any reasonable adjustments for this task below.
Did the student submit the completed Evidence of Enquiry,  Delivery Plan and at least one presentation material?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment  Task for your records.
Feedback

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 52 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 2 – TASK 2.1
					Yes	No	Please note any reasonable adjustments for this task below.
Student’s Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete						S❑NS❑IC❑
Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below,  perform/demonstrate the skills outlined in this assessment. I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s  performance during this task.
Trainer/assessor  name:			Trainer/assessor  signature:
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I am  also aware of my appeal rights.
Students  Name:				Student  Signature
Date:

Mail to stakeholders

To – stakeholders@au.in

From – manager@au.in

Subject – Regarding enquiring about the information

Respected stakeholders,

This mail is hereby written about enquiring about the particular information that includes your requirements regarding the meeting and desired outcomes regarding the rebranding of Bounce Fitness.

I request you share this information as soon as possible.

With regards,

Manager

Bounce Fitness

Mail to Assessor

To – assessor@au.in

From – manager@au.in

Subject – Regarding submitting the Delivery Plan and Presentation.

Respected sir,

This mail is written hereby to inform you that I am submitting the Delivery Plan and Presentation.

I request you to kindly go through that.

With regards,

Manager

Bounce Fitness

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 53 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 2 – Task 2.2
Name of qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit/s Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	Nil	Nil
Case Study Overview	Presenting the Brand After discussing the rebranding plan proposed by the CEO, it must be communicated  with its staff and the representatives of its target market to determine their initial  feedback regarding the plan. Bounce Fitness believes that relevant stakeholders must  be informed about any major changes that are happening in the organisation.
Student Instruction	Task 2.2 Deliver Presentation 1. Conduct the presentation meeting through a role-play activity. 2. You will require access to the following: ▪At least four volunteers to undertake the role of the individuals in each  of the two target stakeholder groups o At least two volunteers will be the Bounce Fitness staff o At least two volunteers will be the young and old representative from the Target Market The volunteers from the Target Market do not necessarily  have to be young and old. Volunteers must act and think like  the age of the customers they are role-playing. ▪Presentation material prepared in Task 2.1 for the presentation with  the target stakeholder groups ▪A safe environment to conduct the role-play activity 3. Access the character brief from the link below: Presenting the Brand Character Brief https://bouncefitness.precisiongroup.com.au/supplementary-files/social competence-bsbcmm511/ Review the character brief with your volunteers. Discuss this with them, including the  requirements of the task so they can understand the role they need to undertake in the  role-play activity. 4. Locate the Meeting Minutes template and the Observation Form provided  within this assessment tool. The Observation Form outline all the skills you  need to demonstrate during this task. 5. Review the instructions here and the skills outlined in the Observation Form.  Arrange a time with your assessor to observe you in conducting the role-play  meeting. Discuss all requirements of the task with your assessor and prepare  these before the role-play activity. Your assessor will complete the Observation Form. Conduct the role-play activity with your volunteers. 6. During the meeting, you must: a. Discuss the information to be communicated as included in the  presentation material

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

	b. Identify at least two areas of common ground regarding the  rebranding of Bounce Fitness Areas of common ground are the points of discussion the  stakeholders agree on. These areas do not cause any argument  among them.  c. Identify at least two areas of potential compromise regarding the  rebranding Potential compromise is the point of discussion the stakeholders  initially disagree on but eventually reach an agreement after  discussing. d. Encourage stakeholders to ask questions regarding the rebranding  e. Summarise the outcomes of the discussion 7. After the discussion, you must follow up with the stakeholders regarding any  issues or concerns they have in the discussion. This will be done in the succeeding task. This is an action item that would require you to follow up on further issues or  concerns the stakeholders have but did not get to raise during the discussion.  Document your discussion in the Meeting Minutes template provided within this  assessment tool. 8. At the end of the meeting, have each of your volunteers sign off beside their  name in the Meeting Minutes template. Their signatures must be  handwritten. 9. After the meeting, summarise the outcomes of the discussion in an email. Send a copy of the summary and the Meeting Minutes to each of the  attending stakeholders. You will need to submit a PDF copy of the email correspondence containing  the following: ▪Date when the email was sent ▪Stakeholders’ acknowledgement of the email 10. Submit the following to you your assessor: ▪Meeting Minutes ▪PDF copy of the email correspondence containing the following: o Date when the email was sent o Stakeholders’ acknowledgement of the email
Tools & Equipment  Required	To complete this assessment, you will need access to the following: ▪A simulated workplace that will allow you access to: o People, including: • At least two people from each of the two target stakeholder groups as identified in Part 1. ▪Presentation materials that will contain information you will present to the  stakeholders (e.g. PowerPoint presentation, paper handouts) Computer with internet access to send emails and to make presentation materials
Student Declaration	I __________________________________ declare that this task is my own  work.

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

	????None of this work has been completed by any other person. ????I have not cheated or plagiarised the work or colluded with any other student/s. ????I have correctly referenced all resources and reference texts throughout these  assessment tasks. ????I understand that if I am found to be in breach of policy, disciplinary action may  be taken against me.
Students Name:
Student Signature
Date:

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511Meeting Minutes

Date: 21-07-2022			Time: 10:00 am	Location: Meeting room
Purpose of the Meeting	To mainly communicate about the rebranding of Bounce Fitness and plans and strategies for designing the new logo.
Facilitator	Operations Manager
Notetaker	HR Manager
Attendees Please sign beside your  name after the meeting.	CEO, Board of Directors and stakeholders
Agenda Item 1 Discussion of Information to be Communicated
Discussion		To update the procedures and policies of Bounce Fitness
As every organization needs to update their procedures and policies, in the meeting it was discussed that for the last two years the procedures and policies are similar. All policies and procedures should be updated as soon as possible.
Agenda Item 2 Areas of Common Ground
Discussion		Regarding the rebranding of Bounce Fitness
a. The plan and strategies for the rebranding of Bounce Fitness were discussed.
b. It was discussed that the information related to rebranding should be accurately kept confidential.
Agenda Item 3 Areas of Potential Compromise
Discussion		Strategies of marketing were discussed
a. It was discussed mainly with the marketing managers the plans and strategies for promoting the organization.
b. Various strategies and plans were suggested by the marketing managers. For example, they suggested that we will target mainly the 20+ age group and old age group population and also do surveys to take their preferences regarding fitness centres.
Agenda Item 4 Summary of Discussion
Discussion		Development and production of the organization
The design of the new logo and t-shirts were discussed. The managers said that the design should be made in this way that it can attract many numbers of consumers and also it can help to increase the productivity rate of the organization.

Mail to Stakeholders

To – stakeholders@au.in

From – manager@au.in

Date – 20^th July

Subject – Regarding meeting outcomes

Respected sir,

This mail is hereby to inform you of the meeting outcomes. In the discussion, all plans and strategies were discussed and the design of the logo and t-shirts were decided.

I request you to please give your valuable feedback regarding the designs of the logo and plans and strategies for rebranding.

With regards,

Manager

Bounce Fitness

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 57 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page f 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 2 – TASK 2.2 ASSESSOR OBSERVATION FORM
Did the student demonstrate the following during  the meeting with the target stakeholder groups?	Yes	No	Comments
1. Use active listening to seek information and confirm  understanding of the presentation
During the meeting did the student: • Paraphrase the information before responding to the person’s query
• Ask questions to the person to clarify what was said
• Avoid interruption of the speaker
• Refrain from having side conversations with the other stakeholders
2. Use active questioning to seek information and confirm  understanding of the information to be communicated?
During the meeting did the student: • Use funnel questions to achieve common ground compromise
• Use open questions to gather the opinions of stakeholders
3.Follow relevant conventions in conducting the meeting
During the meeting did the student: • Prepare the presentation material prior to the start of the meeting
• Confirm attendance of the stakeholders invited
• Keep the focus of the meeting into the agenda
4.Follow relevant protocols in conducting the meeting
During the meeting did the student: • Clarify the goal of the meeting prior to starting
• Explain each point of discussion clearly
• Disclose that only the management team will have the authority to release the information

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

5.Demonstrate control over oral, visual, and/or written formats to  achieve goals
During the meeting did the student: • Use the presentation material to present information to the target stakeholder groups
• Use the presentation material to help the stakeholders visualise the information to be communicated
6.Take the lead in negotiating, collaborating and presenting  persuasively to stakeholders
During the meeting did the student: • Establish what they want to achieve at the end of the meeting
• Discuss the advantages of the information being presented
• Persuade the stakeholders that the information has a lot of advantages to bring the business
7.Adjust language and presentation features to maintain the  effectiveness of interaction
During the meeting did the student: • Use simple English terms to accommodate the target stakeholder groups
• Apply the appropriate tone, style and structure of communication identified when presenting to the stakeholders
8.Demonstrate high-level conflict resolution skills and the ability to  engage stakeholders
During the meeting did the student: • Pay attention to the issues/concerns expressed by the stakeholders and act to address them
• Find common ground and compromise for the satisfaction of all stakeholders
9.Use analytical processes to evaluate options, solve problems and  make decisions regarding the rebranding
During the meeting did the student: • Ask the stakeholders’ opinion to find more options

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

• Find the most workable solution that all stakeholders agree with
10.Provide an opportunity for the stakeholder groups to ask  questions
During the meeting did the student: • Encourage the stakeholders to ask questions about the presentation
• Ask the stakeholders if they can clarify any information not clear to the stakeholders
11.Adapt personal communication style to build trust with the  stakeholders and show respect and value for their opinions
During the meeting did the student: • Listen to the concerns of the stakeholders
• Open themselves in accepting criticisms on their proposal regarding the information
12.Understand information needs of others
During the meeting did the student: • Provide presentation material that will brief the stakeholders about the information to be discussed
• Give time for the stakeholders to clarify their concerns regarding the information
13.Present reliable information
During the meeting did the student: • Introduce the information authorised by the person in authority
• Discuss the requirements and desired outcomes given by the target stakeholder groups
• Discuss the information prepared in the Delivery Plan
14.Answer questions clearly and concisely
During the meeting did the student: • Keep the response focused on the details of the question

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

• Inform the stakeholder if they will need further information to respond to the question
• Summarise the ideas in a short but meaningful response

PRACTICAL ASSESSMENT 2 – TASK 2.2
					Yes	No	Please note any reasonable adjustments for this task below.
Did the student submit the completed Meeting Minutes and  Evidence of Email Correspondence?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment  Task for your records.
Feedback
Students Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete						S❑NS❑IC❑
Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below,  perform/demonstrate the skills outlined in this assessment. I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s  performance during this task.
Trainer/assessor  name:			Trainer/assessor  signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I  am also aware of my appeal rights.
Students  Name:				Student  Signature

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 2 – TASK 2.2
		Yes	No	Please note any reasonable adjustments for this task below.
Date:

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 63 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 2 – Task 2.3
Name of qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit/s Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	Nil	Nil
Student Instructions	Task 2.3 Follow up 1. After the discussion (as part of task 2.2), send an email to each member of  your target stakeholder groups involved in the meeting. Follow up on any  issues or concerns they have but did not get to raise during the meeting.  This is to ensure all the stakeholders’ further concerns are addressed, even  after the meeting. Follow-ups can include but not limited to the following:  ▪Further issues and concerns ▪Further suggestions or recommendations ▪Further actions they want to happen You must send a response as to what actions will be taken to address action  items that the stakeholders have regarding the discussion. 2. Submit a PDF copy of email correspondence with each member of your target  stakeholder groups to your assessor. The email correspondence must  contain the following information: ▪Date when the email was sent ▪Response of the stakeholders regarding any follow-ups ▪Your response as to what actions will be taken to address further  issues, concerns, suggestions, or actions the stakeholders have
Tools & Equipment  Required	To complete this assessment, you will need access to the following: ▪A simulated workplace that will allow you access to: o People, including: • At least two people from each of the two target stakeholder groups as identified  in Part 1. ▪Presentation materials that will contain information you will present to the  stakeholders (e.g. PowerPoint presentation, paper handouts) ▪Computer with internet access to send emails and to make presentation materials
Student Declaration	I __________________________________ declare that this task is my own  work. ????None of this work has been completed by any other person. ????I have not cheated or plagiarised the work or colluded with any other student/s. ????I have correctly referenced all resources and reference texts throughout these  assessment tasks. ????I understand that if I am found to be in breach of policy, disciplinary action may  be taken against me.
Students Name:
Student Signature
Date:

Follow-up mail to relevant stakeholders

To – stakeholders@au.in

From – manager@au.in

Date – 21-07-20XX

Subject – Regarding following according to suggestions and feedback

Respected Stakeholders,

This mail is hereby written for informing you that the feedback and suggestions that mainly I got after conducting the meeting are very constructive. I considered each point that you mentioned in the feedback register and am glad that concerned about the development of Bounce Fitness. We have some follow-ups for your particular concern that you have regarding the training purpose and marketing strategies. For that, we have decided we will recruit a specialist in the field of marketing and training to resolve this concern as soon as possible.

I thank you for sharing your concern with us. If you want to share anything, please feel free to consult us.

With regards,

Manager

Bounce Fitness

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 64 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 2 – TASK 2.3
					Yes	No	Please note any reasonable adjustments for this task below.
Did the student submit the Evidence of Email Correspondence?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment  Task for your records.
Feedback
Students Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete						S❑NS❑IC❑
Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below,  perform/demonstrate the skills outlined in this assessment. I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s  performance during this task.
Trainer/assessor  name:			Trainer/assessor  signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I  am also aware of my appeal rights.
Students  Name:				Student  Signature
Date:

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 2 – Task 2.4
Name of qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit/s Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	Nil	Nil
Student Instructions	Task 2.4 Follow up 1. Locate the Evaluation Form template provided within this assessment tool.  To complete the form, you must identify the following based on the  presentation meeting conducted from Task 2.2: a. At least two aspects/areas of the presentation that went well b. At least two aspects/areas of the presentation that did not go well  c. At least two areas of improvement for the presentation (refer to 1b) Areas of improvement must be based on the identified two  circumstances that did not go well. They must address these  circumstances to avoid repeating them. Submit the Evaluation Form to your assessor
Tools & Equipment  Required	To complete this assessment, you will need access to the following: ▪A simulated workplace that will allow you access to: o People, including: • At least two people from each of the two target stakeholder groups as identified in Part 1. ▪Presentation materials that will contain information you will present to the  stakeholders (e.g. PowerPoint presentation, paper handouts) Computer with internet access to send emails and to make presentation materials
Student Declaration	I __________________________________ declare that this task is my own  work. ????None of this work has been completed by any other person. ????I have not cheated or plagiarised the work or colluded with any other student/s. ????I have correctly referenced all resources and reference texts throughout these  assessment tasks. ????I understand that if I am found to be in breach of policy, disciplinary action may  be taken against me.
Students Name:
Student Signature
Date:

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511Evaluation Form

Student Name:
Workplace/Organisation:	Bounce Fitness
Date

ASPECTS/AREAS OF THE PRESENTATION
Aspects/Areas That Went Well	Aspects/Areas That Did Not Go Well
a. The plan and strategies of marketing made by the marketing manager were appreciated by the CEO and Board of Directors.	a. The communication of marketing strategies with stakeholders did not go well.
b. The design of the t-shirt was very appreciated by the CEO and Board of Directors and all stakeholders also liked the design (Lawrence & Weber, 2013).	b. The design of the logo did not appreciate by the CEO and Board of Directors and also by all stakeholders
AREAS OF IMPROVEMENT
a. Marketing strategies should be accurately communicated with the stakeholders also as they are also an important part of the organization and rebranding plan.
b. Design of the logo should be made attractive and effective as per the suggestion given by the CEO and Board of Directors (Lawrence & Weber, 2013).

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 67 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 2 – TASK 2.4
					Yes	No	Please note any reasonable adjustments for this task below.
Did the student submit the completed Evaluation Form?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment  Task for your records.
Feedback
Students Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete						S❑NS❑IC❑
Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below,  perform/demonstrate the skills outlined in this assessment. I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s  performance during this task.
Trainer/assessor  name:			Trainer/assessor  signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I  am also aware of my appeal rights.
Students  Name:				Student  Signature
Date:

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 3 – Task 3.1
Name of qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit/s Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	Nil	Nil
Part III Overview	This part of the assessment will require you to prepare for, participate in, and lead  meetings at least two occasions in the workplace. Specifically, you will be required to: ▪Identify opportunities to undertake at least two meetings ▪Prepare meeting materials for each of the two meetings ▪Undertake the meetings and summarise outcomes ▪Distribute outcomes of the meetings to stakeholders
Part III Case Study  Overview	Focus on Objectives and Expansion You are the Administration Manager of the Bounce Fitness Head Office in Cairns. You  are tasked by the CEO to prepare and lead two meetings in your centre to discuss the  key focus of the organisation for the next quarter. The two key focuses are linked to the  organisation’s business objectives: ▪Increasing market penetration by 15% through the utilisation of marketing  strategies ▪Continue to cultivate the image as a premier long-term wellness program  provider Meeting 1 The Board noticed the Sydney and Melbourne centres are falling behind in terms of the  number of customer subscriptions. It was proposed that both centres increase their  customer base by employing various marketing strategies. As the Administration Manager for the Cairns centre, you need to inform and guide the  managers of the Sydney and Melbourne centres in increasing their customer  subscriptions. You must discuss marketing strategies they can employ for their respective  centres to achieve the business objective of increasing market penetration by 15% and  also to increase their customer base, as stated above. Meeting 2  After reviewing the 20xx Strategic Plan, the Board is looking at a new business  opportunity to penetrate the food industry. The organisation wants to evolve by expanding  their focus on offered products and services. As Administration Manager for the Cairns centre, you thought it would be good to gather  innovative ideas from the organisation’s Fitness Instructor and Marketing Employee. This  is regarding potential business opportunities to achieve one of the business objectives  for the incoming quarter, which is to continue to cultivate the image as a premier long term wellness program provider.

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Student Instructions

Task 3.1 Prepare for the Meetings 1. Complete this task by referring to Part III Case Study Overview and the link  below to view the information you require for this task. Improving the Business Project Brief https://bouncefitness.precisiongroup.com.au/supplementary-files/social competence-bsbcmm511/ 2. You will require access to at least two volunteers to assume the roles of  stakeholders for each meeting. The two volunteers can be the same people for the two meetings, but they must  undertake two different roles for each meeting to be conducted. 3. Enquire about the availability of each participating stakeholder to attend each  meeting. Specifically, ask about the date and time of their availability and their  preferred mode for each meeting. Mode of each meeting can be face-to-face  physical meeting or remote meeting, depending on stakeholder availability and  purpose of the meeting. In the enquiry, you must inform the stakeholder about the details of the meeting,  specifically: ▪The purpose of each meeting ▪The objective of each meeting ▪The target date of each meeting You will need to submit evidence of your enquiry of each stakeholder’s  availability for each of the meetings to be conducted. Evidence will vary and can  include but is not limited to the following: ▪PDF copy of the email correspondence containing the stakeholders’  response regarding their available date, time, and preferred mode of  the meeting ▪Communication Log indicating the time and date of call or meeting with  each relevant stakeholder, and their response regarding their available  date, time, and preferred mode of the meeting Ensure that each evidence you submit demonstrates that you have  confirmed each stakeholder’s availability prior to the set date of each  meeting. 4. Prepare the following required materials for each meeting, based on the  Improving the Business Project Brief: ▪Business Objectives and KPI ▪Research conducted on the following: o Benefits of having a healthy café o Focus points of Meeting 2 5. Once each stakeholder volunteer has confirmed their availability, send them an  email invite informing them of the following: ▪Purpose of the meeting ▪At least one objective of each meeting ▪Date and time of each meeting, set accordingly to agreed availability ▪Location of the meeting, according to the preferred mode of the meeting ▪Attached meeting materials You will be required to submit copies of email correspondence containing the  responses of the stakeholders per invite.

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Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

	6. Submit the following to your assessor: ▪Evidence of enquiry of each stakeholder’s availability. This can include  but not limited to the following: o PDF copy of email correspondence containing the stakeholders’  response regarding their available date, time, and preferred mode of meeting o Communication Log indicating the time and date of call or  meeting with each relevant stakeholder, and their response regarding their available date, time, and preferred mode of the meeting o PDF copy of email correspondence containing the stakeholders’  confirmation of their attendance for the meeting
Tools & Equipment  Required	To complete this assessment, you will need access to the following: ▪A simulated workplace that will allow you access to: o Simulated workplace documentation required for each meeting,  including but not limited to: • Project Briefs • Meeting Minutes with previous action items • Reports • Other documents that the stakeholders involved need to review for each meeting o People, including: • At least two stakeholders who will participate in each of the two  meetings oOpportunities to undertake at least two meetings within the simulated  workplace. ▪Computer with Internet access to send meeting invites and materials ▪At least two volunteers to undertake the role of stakeholders for each of the two  meetings ▪A safe environment to conduct the role-play activity.
Student Declaration	I __________________________________ declare that this task is my own work. ????None of this work has been completed by any other person. ????I have not cheated or plagiarised the work or colluded with any other student/s. ????I have correctly referenced all resources and reference texts throughout these  assessment tasks. ????I understand that if I am found to be in breach of policy, disciplinary action may be  taken against me.
Students Name:
Student Signature
Date:

Mail to Stakeholders for enquiring about their availability

To – stakeholders@au.in

From – manager@au.in

Subject – Regarding the availability of stakeholders

Respected stakeholders,

This mail is written to you mainly regarding whether you are available for meetings or not. As in these meetings we are going to final check the rebranding strategies and plans and soon we are going to make the design of the logo and t-shirt public. So we are going to conduct this meeting to take feedback and suggestion from all of you. The meeting will be conducted on 22nd July.

I request you to let me know if you are available or not.

With regards,

Manager,

Bounce Fitness

Mail to Stakeholders for Invitation to the meeting

To – stakeholders@au.in

From – manager@au.in

Subject – Regarding meeting invitation

Respected stakeholders,

This mail is to inform you that you are available to attend this meeting. I am sharing with you the details of the meeting. The purpose of the meeting is to make final checking of the strategies and plans of rebranding as we are soon going to launch the design of the logo and t-shirt. In the first meeting, we will finally check the strategies and plans and in the second one, we will review the design of the logo and t-shirts. The meeting will be conducted on 22^nd July and the venue will be the meeting room.

I request you to attend this meeting and share your valuable suggestion and feedback.

With regards,

Manager

Bounce Fitness

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 71 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 3 – TASK 3.1
					Yes	No	Please note any reasonable adjustments for this task below.
Did the student submit the Evidence of enquiry of each  stakeholder’s availability and meeting invitations?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment  Task for your records.
Feedback
Students Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete						S❑NS❑IC❑
Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below,  perform/demonstrate the skills outlined in this assessment. I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s  performance during this task.
Trainer/assessor  name:			Trainer/assessor  signature:
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I am  also aware of my appeal rights.
Students  Name:				Student  Signature
Date:

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 72 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Practical Assessment 3 – Task 3.2
Name of qualification	BSB50420 Diploma of Leadership and Management BSB50120 Diploma of Business
Unit/s Delivered	BSBCMM511 Communicate with influence
Unit Pre-requisites	Code and Title	Pre-requisite units required
	Nil	Nil
Student Instructions	Task 3.2 Undertake the meetings 1. Conduct each meeting through a role-play activity. 2. You will require access to the following: ▪At least two volunteers to assume the roles of stakeholders for each  meeting. The two volunteers can be the same people for the two meetings, but  they must undertake two different roles for each meeting to be  conducted. ▪Meeting materials prepared from the previous task: o Business Objectives and KPI o Research conducted on the following: ▪Benefits of having a healthy café ▪Focus points of Meeting 2 ▪A safe environment to conduct the role-play activity 3. Access the character brief from the link below: Improving the Business Character Brief https://bouncefitness.precisiongroup.com.au/supplementary-files/social competence-bsbcmm511/ Review the character brief with your volunteers. Discuss this with them,  including the requirements of the task so they can understand the role they need  to undertake in the role-play activity. 4. Locate the Meeting Minutes template and the Observation Form provided  within this assessment tool. The Observation Form outline all the skills you  need to demonstrate during this task. 5. Review the instructions here and the skills outlined in the Observation Form.  Arrange a time with your assessor to observe you in conducting the role-play  meeting. Discuss all requirements of the task with your assessor and prepare  these before the role-play activity. Your assessor will complete the Observation Form. 6. Conduct each role-play meeting with your volunteers. The discussion and its  outcomes must be based on the identified objective per meeting: ▪Discuss business objectives for the next quarter to improve customer  subscriptions ▪Discuss plan to open a Healthy Café 7. At the end of each meeting, have each of your volunteers sign off beside their  name in the Meeting Minutes templates. Their signatures must be handwritten.

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 73 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

	8. Distribute the Meeting Minutes to each of the participating volunteers via email.  You will need to submit a PDF copy of the email correspondence. The email you  will send must include the following: ▪Date when the email was sent This must show that the email was sent after each meeting was  conducted.  ▪Summary of outcomes of each corresponding meeting 9. Submit the following to your assessor: ▪Two Meeting Minutes – one for each meeting undertaken ▪PDF copy of the email correspondence containing the summary of  outcomes of each corresponding meeting
Tools & Equipment  Required	To complete this project, you will need access to the following: ▪A simulated workplace that will allow you access to: o Simulated workplace documentation required for each meeting,  including but not limited to: • Project Briefs • Meeting Minutes with previous action items • Reports • Other documents that the stakeholders involved need to review for each meeting o People, including: • At least two stakeholders who will participate in each of the two  meetings oOpportunities to undertake at least two meetings within the workplace.  ▪Computer with Internet access to send meeting invites and materials ▪At least two volunteers to undertake the role of stakeholders for each of the two  meetings ▪A safe environment to conduct the role-play activity
Student Declaration	I __________________________________ declare that this task is my own work. ????None of this work has been completed by any other person. ????I have not cheated or plagiarised the work or colluded with any other student/s. ????I have correctly referenced all resources and reference texts throughout these  assessment tasks. ????I understand that if I am found to be in breach of policy, disciplinary action may be  taken against me.
Students Name:
Student Signature
Date:

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 74 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511Meeting Minutes 1

Date:		Time: 12:00 pm	Location: Meeting Room
Purpose of the Meeting	To make final checking of plans and strategies for the rebranding of Bounce Fitness
Facilitator	Operations Manager
Notetaker	HR Manager
Attendees Please sign beside your  name after the meeting.	Stakeholders, CEO and Board of Directors

Agenda Item 1 Discussion of Information to be Communicated
Discussion	Plans and strategies were discussed
The plans and strategies of the rebranding were finally checked by the stakeholders. The suggestions and feedback of stakeholders were considered by the CEO and Board of Directors. After taking feedback, little changes were made to the plans and strategies according to the feedback.

Agenda Item 2 Areas of Common Ground
Discussion	Marketing strategies
c. To launch the logo design marketing strategies were discussed by the marketing managers and CEO.
d. Stakeholders suggested that we conducted a big event to launch the logo and invite many big personalities that will make a huge impact on the goodwill of the organization.

Created: January2022 Document Owner: CM Modified :Version: 1.0 Review Date: January 2022 Page 75 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM51

Agenda Item 3 Areas of Potential Compromise
Discussion	Financial considerations were considered
c. Point was put by the stakeholders that the event will be conducted at a high level then it will need huge financial resources.
d. It was discussed then we will take sponsorship from some big companies that will help us with financial resources.

Agenda Item 4 Summary of Discussion
Discussion	Attracting new customers
Overall, the meeting was conducted to make the plans related to the launching of the new logo and t-shirt design and to make the arrangements so that it can help to increase the productivity rate of the organization.

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 76 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511Meeting Minutes 2

Date:		Time: 03:00 pm	Location: Meeting room
Purpose of the Meeting	To discuss logo of design and t-shirts
Facilitator	Operations Manager
Notetaker	HR Manager
Attendees Please sign beside your  name after the meeting.	Stakeholders, CEO and Board of Directors

Agenda Item 1 Discussion of Information to be Communicated
Discussion	Various logos design were considered
The stakeholders shared various designs of logos with the CEO and the CEO shared that they want the best design for it that can easily gather the attention of consumers.

Agenda Item 2 Areas of Common Ground
Discussion	The design of t-shirts was considered
e. Designs of t-shirts were shared with the CEO and Board of Directors.
f. Bright colour designs were considered mainly. Then the t-shirts of orange colour were finalized in the end.

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 77 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

Agenda Item 3 Areas of Potential Compromise
Discussion	Promotional channels were discussed
e. It was discussed by the marketing manager which channel is best to promote the event and can attract customers easily.
f. CEO and Board of Directors finalized that social media platforms will be best to promote the event of launch.

Agenda Item 4 Summary of Discussion
Discussion	Final rebranding planning
All of them decided to launch the logo by conducting the big event and planned all the arrangements for the event. Then logo and t-shirt design were finalized.

Mail to Assessor

To – assessor@au.in

From – manager@au.in

Subject – Regarding submitting meeting minutes

Attachments: Meeting minutes

Respected sir,

This mail is hereby to inform you that I have conducted meetings with stakeholders and shared all information with them. I am attaching the meeting minutes with this mail.

I request you to please go through that and give valuable suggestions or feedback for the same.

With regards,

Manager

Bounce Fitness

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 78 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 3 – TASK 3.2 ASSESSOR OBSERVATION FORM
Did the student demonstrate the following during  the meeting with the relevant stakeholders?	Yes	No	Comments
1. Use active listening to seek information and understanding of the  meeting
During the meeting, did the student: ▪Allow the stakeholders to voice out their sides regarding the information
▪Consider the opinions of the stakeholders in achieving consensus on the outcomes
▪Refrain from conversing with other stakeholders when someone is speaking during the meeting
▪Avoid doing unnecessary actions such as checking mobile phone, etc.
2. Use active questioning to seek information and understanding of  the meeting
During the meeting, did the student: ▪Use funnel questions to achieve consensus on the outcomes of the meeting
▪Use open questions to gather the opinions of the stakeholders
3. Use relevant communication protocols in the meeting
During the meeting, did the student: ▪Introduce what the meeting is about
▪Let the stakeholders take turns in speaking
▪Avoid using negative words when disagreeing with a proposed solution
4.Contribute to the discussions
During the meeting, did the student: ▪Ask questions about the information
▪Present own opinion regarding the information

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 79 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM51

▪Provide possible solutions for the issue of the meeting
2. Use analytical processes to achieve consensus on outcomes of  the meetings
During the meeting, did the student: ▪Identify the issue of the stakeholders regarding the information
▪Come up with several possible options for the solution of the issue
▪Decide on a solution that everybody agrees with
3. Lead the discussion in the meetings demonstrating the ability to  engage and motivate the stakeholders
During the meeting, did the student: ▪Ask questions to the stakeholders directly to encourage them to voice their opinions
▪Propose solutions while considering the opinions of the stakeholders
4. Adapt personal communication style to build trust with the  stakeholders and show respect and value for their opinions
During the meeting, did the student: ▪Listen to the concerns of the stakeholders
▪Include the opinions of the stakeholders in achieving an outcome for the meeting
5. Use relevant vocabulary language to maintain the effectiveness  of the interaction with the stakeholders
During the meeting, did the student: ▪Avoid using technical terms unfamiliar to the stakeholders involved in the meeting
▪Use standard English and followed the rules of grammar to avoid miscommunication
6. Answer questions clearly and concisely
During the meeting, did the student: ▪Avoid the use of filler words for stalling such as “uhm”, “so”, “like”

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 80 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM51

▪Explain in a short but meaningful answer
▪Answer only what is asked and did not stray from the context of the question

PRACTICAL ASSESSMENT 3 – TASK 3.2
			Yes	No	Please note any reasonable adjustments for this task below.
Did the student submit two completed meeting minutes and  PDF copy of email correspondence?
Please add any feedback to the student about this task below. Please keep a copy of the completed Assessment  Task for your records.
Feedback
Students Overall Performance was  S= Satisfactory NS= Not Satisfactory IC =Incomplete				S❑NS❑IC❑
Assessor Declaration: By signing here, I confirm that I have observed the student, whose name appears below,  perform/demonstrate the skills outlined in this assessment. I further confirm that the information recorded on this assessment is true and accurately reflects the Student’s  performance during this task.
Trainer/assessor  name:		Trainer/assessor  signature:

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 81 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

Student Assessment Resource | BSBCMM511

PRACTICAL ASSESSMENT 3 – TASK 3.2
			Yes	No	Please note any reasonable adjustments for this task below.
Student Declaration: – I declare that I have been assessed in this unit, and I have been advised of my result. I  am also aware of my appeal rights.
Students  Name:		Student  Signature
Date:

Created: January 2022 Document Owner: CM Modified: Version: 1.0 Review Date: January 2023 Page 82 of 82 Once PRINTED, this is an UNCONTROLLED DOCUMENT

Lennox College Pty Ltd

RTO Code 90923 | CRICOS Code: 03566D |ABN 28 103 519 937

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Bowen, H. R. (2013). Social responsibilities of the businessman.University of Iowa Press.

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Elbe, M., & Peters, S. (2016). Die TemporäreOrganisation. Springer Berlin Heidelberg.

Griffin, R. W. (2021). Management.Cengage Learning.

Lawrence, A. T., & Weber, J. (2013). Business and society: Stakeholders, ethics, public policy. Tata McGraw-Hill Education.

Liebowitz, J., & Beckman, T. (2020). Knowledge organizations: What every manager should know. CRC press.

Verderber, K. S., Verderber, R. F., &Sellnow, D. D. (2013). Communicate!.Cengage Learning.