Incident report

1. DETAILS OF PERSON MAKING REPORT

Name: Kim Sweeney___________________________________________________________________

Position: Operations General Manager_______________ Job Title:______________________________________________

2. DETAILS OF INCIDENT

Date: 7 June 2022___________________________ Time: 1:00 pm_________________________________________

Location: Commercial office___________________________________________________________________

Describe what happened and how:

A client was in a hurry and went through the emergency exit and stairwell ad slipped off due to an oily substance on the stairwells and her wrist was broken. The exit door was also blocked by boxes. One of the agents helps her and tries to open the exit. For this accident, the agent criticizes the client’s high heels and criticizes her for not taking the lift. She feels humiliated by this statement. After this, she was taken to the Royal women’s hospital by ambulance.

SUGGEST CORRECTIVE ACTIONS

Ø _Give orders to maintain free exit doors

Ø Give instructions regarding cleanliness of the floor__

Ø Maintain first aid for temporary treatment

Ø Expenses in treatment of the clients should be bear by company

3. DETAILS OF WITNESSES

Name: Jack____________________________ Job title: Agent 1______________________________________

Name: John____________________________ Job title: Agent 2______________________________________

Name: ________________________________ Job title: ______________________________________

Sign: _________________________________ Date: 7 June 2022______________________________________

Injury report

Status:	q Employee			q Contractor		q Other
Outcome:	q Near miss			q Injury
1. DETAILS OF INJURED PERSON
Name: Ellie Watson________________ Phone: (H) 5478635839 (W)
Address: Dockyard lane, street 11_______________ Sex: q M q F
8 October 1992_________________________ Date of birth:______________
Job Title:____________________________________________________________
Start time: 8:00 am______________________________ q am q pm
Work arrangement:			q Casual q Full-time q Part-time q Other
2. DETAILS OF INCIDENT
Date: 7 June 2022______________________ Time:_____________________________________ 1:00 pm
Location: Commercial office____________________________________________
Describe what happened and how: A client was in a hurry and went through the emergency exit and stairwell ad slipped off due to an oily substance on the stairwells and her wrist was broken. The exit door was also blocked by boxes. One of the agents helps her and tries to open the exit. For this accident, the agent criticizes the client’s high heels and criticizes her for not taking the lift. She feels humiliated by this statement. After this, she was taken to the Royal women’s hospital by ambulance__





3. DETAILS OF WITNESSES
Name: Jack ______________________ Phone: (H) 5788746485_ (W)__________
Address: Merry street 4________________________________________________
___________________________________________________________________
4. DETAILS OF INJURY
Nature of injury (e.g. burn, cut, sprain)- Bone break _________________________
Cause of injury (e.g. fall, grabbed by person)- by falling on stairs _______________
Location on body (e.g. back, left forearm)- wrist of hand_____________________
5. TREATMENT ADMINISTERED
First aid given- yes q Yes q No
First aider name: Dr Charles_____________________________________________
Treatment: Antibiotics are given to prevent infection Ø Suggest wearing a splint to avoid movement of the hand Ø Recommend pain killers for killing pain in the wrist._________________________
Referred to:__________________________________________________________
SECTIONS 6–9 MUST BE COMPLETED BY EMPLOYER

6. DID THE INJURED PERSON STOP WORK?
q Yes yes q No If yes, state date: 8 June 2022______ Time:___________
Outcome:
q Treated by doctor q Hospitalised q Workers compensation claim
q Returned to normal work q Alternative duties q Rehabilitation
7. INCIDENT INVESTIGATION (comments to include causal factors):

The manager should give the instructions to investigate the reason for blocking the exit door with paper blocks.


8. RISK ASSESSMENT
Likelihood of recurrence: CORRECTIVE MEASURES WOULD BE TAKEN, SO THAT INCIDENT WOULD NOT REPEAT_______________________________
Severity of outcome: HIGH_____________________________________________
Level of risk: Medium or high___________________________________________
9. ACTIONS TO PREVENT RECURRENCE
Action		By whom			By when		Date completed
Give instructions to manage the exit gate free from luggage and unnecessary things. Give orders to make the stairs and floor clean.		Operations general manager Operations general manager			8 June 2022 8 June 2022		10 June 2022 10 June 2022
10. ACTIONS COMPLETED
Signed (Manager):____________________________________________________
Title: Prevention and safety of workforce Date: 10 June 2022____
q Feedback to person involved Date:_______________
11. REVIEW COMMENTS
WHS committee / staff meeting: _________________________________________
Reviewed by site Manager (signed):_______________________ Date:11-06-2022_
Reviewed by Health & Safety Rep.(signed):________________ Date:11-06-2022_

Risk assessment form

Details

Name: Kim Sweeney______________________________________________

Position: Operation General Manager__________________________________

Risk details

Risk ID: 112_________________________ Number allocated to this risk.

Raised by: Ellie Watson________________ Name of person who has raised the risk.

Date raised: 7-06-2022_________________ Date of completion of this form.

Description of risk:
Briefly describe the identified risk and its possible impact.

Due to a block in the emergency exit gate by boxes of paper, or the slippery stairwell because of oil substances, there is a big risk associated with it. As the individual could slip on the floor due to greasiness on the floor and may hurt.

There is a huge risk of mishappening and serious accidents. The persons working in the company could meet the accident could face the problem like hand and leg fractures, head injuries and sprained leg, etc.

Likelihood of risk:
Describe and rank the likelihood of the risk occurring (i.e. low, medium or high).Medium risk

Impact of risk:
Describe and rank the impact if the risk occurs (i.e. low, medium or high).

The impact would be high, Because the client who was suffered, would not able to continue her work in the company unless she get recovered from the hand fracture.

Risk mitigation

Preventative antigens recommended:
Briefly describe any action that should be taken to prevent the risk from occurring.

The workers should be instructed to clear the emergency exit door.

There should be a proper place for paper boxes. The paper boxes should be kept in the right place so they could not become a hurdle on the exit door.

The stairwell should be cleaned time to time, to avoid the greasiness on the floor.

Contingency actions recommended:
Briefly describe any action that should be taken, should the risk occur, to minimize its impact.

First aid should be maintained for the temporary treatment.

The company should bear the expense of the treatment of the client so that she would not sue the company.

Provide sick/health leave to the client so that she could recover from the injury.

Approval details

Supporting documentation:
Details of any supporting documentation used to substantiate this risk.

The manager should instruct the workers to clear the emergency exit door. They should be careful about the safety of the workforce. If any client or employee meets with an accident then there should be the arrangement of primary medical assistance for the injured person.

The Manager should be careful about the clear exit door to mitigate the risk of accidents.

Signature: ________________________________________ Date: ___10-06__/____2022_/______

Risk register

This template is used to record identified risks associated with your project, analyse the impact and determine resultant action to be taken.

Risk	Likelihood (H/M/L)	Impact (H/M/L)	Risk response (contingency strategies)	Responsible
Risk of accident	Medium	high	Strict action regarding the safety of clients	Workers
Risk of sue MLR	High	high	Provide compensation to injured	workers

Documentation

To mitigate workplace hazards, the Operations General Manager of MLC takes a meeting with the agents and other managers and discusses the plan regarding this and discuss the incidents that generally happen in the workplace. The manager would suggest corrective measures and actions to reduce these incidents. There is legislation about the safety and security of the employees working in MLC, which is discussed in the meeting. All the agents and managers should suggest updating the risk register to take a view of the hazards and incidents in the workplace.

Presentation

References

O’Neill, M. (2020). The role of frontline managers in the management of workplace health and safety (Doctoral dissertation, Southern Cross University).

Townsend, K., Loudoun, R., & Markwell, K. (2016). The role of line managers in creating and maintaining healthy work environments on project construction sites. Construction management and economics, 34(9), 611-621.

COMMUNICATE ORGANISATIONAL MISSION AND GOALS