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CHCAGE001 Facilitate the empowerment of older people


(This sheet is in the Student Assessment pack)

Student Name: Click or tap here to enter text.
Student ID No: Click or tap here to enter text.    Folder no. Click or tap here to enter text.
Final Completion Date:
Assessor Name:
Unit Code/ Title CHCAGE001 Facilitate the empowerment of older people
Please attach the following documentation to this form Result

Assessment Task 1- Observation & Logbook

q Observation Checklist in the Work Placement Record Book (1 assessor observation)

q Work Placement Record Book attached (1 workplace supervisor observation)



Assessment Task 2- Written Test q Written Test attached  


S = Satisfactory; NYS = Not Yet Satisfactory

Final Assessment Result for this unit C / NYC

C = Competent; NYC = Not Yet Competent

Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature:                                                      Date:        /         /        
Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I also am aware of my appeal rights. I also declare that the work submitted is my own, and has not been copied or plagiarised from any person or source.  

Signature:                                                      Date:        /         /         

Administrative use only

Entered onto Student Management System q                               




This information which is in the Student Assessment pack is to be handed to each student to outline the assessment requirements

Student Instructions

 This assessment is to be undertaken in a fully equipped aged care facility.

For this assessment, you are to be observed on 3 separate occasions (2 observations by your assessor, and 1 observation by your workplace supervisor). For this assessment, you will need to facilitate the empowerment of older people in a workplace or simulated environment.

  1. For this task you are required to respond to the goals and aspirations of at least 2 older people, 1 in a simulated environment and 1 in the workplace, by:
    1. Employing flexible, adaptable, and person-centered approaches to empower each older person
    2. Recognizing and responding appropriately to situations of risk or potential risk
    3. Using oral communication skills to maintain positive and respectful relationships

In order to do this, you will need to:

  1. Develop meaningful relationships with each of these people considering:
    1. Performing in a manner that promotes trust and goodwill
    2. Identifying social, cultural and spiritual needs and respect each one
    3. Remaining confidential and private with all communications and reporting
    4. Identification of enablers and disablers
    5. Encouraging the client to support themselves as much as possible
  2. Provide services that incorporate:
    1. Empowerment the clients
    2. Their ideas
    3. Modification methods
    4. The duty of care
  3. Support the rights of each person including:
    1. Assisting them to understand their rights
    2. Upholding their rights
    3. Identifying breaches and respond appropriately
    4. Recognising any neglect or abuse and reporting same
    5. Assisting them to access other support services
  4. Promote the health of each of the older people you are working with including:
    1. Encouragement to enable them to participate actively
    2. Assisting them to understand how aging affects their daily living skills
    3. Maximising engagement
    4. Using aids to assist them
    5. Identifying risks and discussing these risks with the clients
  5. Throughout your assessment you will need to work legally and ethically with each client. To demonstrate this you will need to discuss each of the following in relation to your clients with your trainer/assessor:
    1. Codes of practice
  1. Discrimination
  2. Dignity of risk
  3. Duty of care
  4. Human rights
  5. Privacy, confidentiality and disclosure
  6. Work role boundaries – responsibilities and limitations
  7. Work health and safety

Your 3 observations will be observed as follows:

  • 2 observations by your host employer / workplace supervisor
  • 1 observation by an Assessor from your College

(These are to be recorded in your Work Placement Record Book that will be given to you by your assessor)

To be assessed on: Work Placement

1) Roleplay

Health care worker – Good morning

Elder people – Good morning

Health care worker- How are you doing?

Elder people – Well, we are doing fine.

Health care worker – Well in our organization we are introducing some activities that will help in empowering the clients so that it can boost their morale, and everybody has to participate in them.

Elder people – But we are too old to participate in such activities. We can’t.

Health care worker – Well these activities are designed in such a way that won’t be much difficult in participating.

Elder people – But it can cause us injury.

Health care worker – the designed activities are in accordance that they won’t harm you. And these activities are for your own benefits it will help in keeping you fit and will protect you from attaining illness.

It will help in boosting your morale and will keep you physically and emotionally fit.

Elder people – But what if someone will make fun of us or abuse us?

Health care worker – Well do not worry about it nothing will happen like this, in these activities only the people of the organization will be involved so nobody will demotivate you.

And if someone will do so then he will be punished if breaches the law based on protecting the rights of elder people.

Elder people – Okay then we will surely participate in these activities.

Health care worker – Thank you. And take care.

Elder people – Thank you.

2) Roleplay

This occasion is based on empowering two disabled elder people.

Health care worker – Good morning

Elder people – Good morning

Health care worker – How are you doing?

Elder people – Well we are doing well, you are taking nice care of us thank you.

Health care worker -well in accordance with that I have decided that I have noticed that both of your morale has decreased as I never see both of you initiating in walking by yourself, what happened?

Elder people – Well we tried it for some days but our legs and body does not support our actions.

Health care worker – okay, but due to this do not let your morale down, see the second name of this life is a struggle, so there is no need to stop otherwise your muscles will become more week if you do whatever. So, whatever the situation for you should walk for at least for 20min.

Elder people – But sometimes we feel that we need some assistance while walking

Health care worker -do not worry I’ll support you and the organization will provide you walking stick and fame that will provide you extra support, but do not stop walking. And after some days you will notice some confidence within yourself.

Elder people – But what if someone will make fun of us or abuse us?

Health care worker – Well do not worry about it nothing will happen like this, in these activities only the people of the organization will be involved so nobody will demotivate you.

And if someone will do so then he will be punished if breaches the law based on protecting the rights of elder people.

Any other issue?

Elder people -No, thank you, we will definitely do this.

Health care worker – Okay then. thank you.

3) Roleplay

This role plays deals with the occasion of involving the elder people in participating in their own tasks in order to empower them. As it is observed that they feel fully dependent on other people and this thing is making their morale down.

Health care worker- Good morning.

Elder people – Good morning

Health care worker – How are you doing?

Elder people – Well we are doing well, but sometimes feel like our life has become fully dependent on others and for now we do not like this fact.

Health care worker – Well if this is the fact then I must inform you that our organization is running some program that will help in initiating and empowering the elder people by letting them take their own decisions.

Elder people – Well this sounds really nice.

Health care worker –  Yes, by participating in such activities we will try to empower you by involving you in making and framing your own decisions.

Elder people – What are the functions that we need to perform?

Health care worker – In these activities we will engage you in making your own schedule and making decisions about the activities in which you will participate enthusiastically.

You will make the decisions in planning your schedule related to the activities that will be followed in the week.

You will be provided with the facilities so that you will be able to follow your religious practices.

Elder people – Well thank you, we are really liking this idea.

Well, what if other people and higher authorities do not respect our decisions?

Health care worker – Well it will not happen as this right is given to you by both – Organization and the government so there is no need to worry. These activities will help you in boosting your morale and self-esteem.

Elder people – Well thank you.

Health care worker – Thank you.


This information which is in the Student Assessment pack is to be handed to each student to outline the assessment requirements.

Student Instructions

This is an open book written test. Therefore, you are allowed to bring books/ resources that can help you to answer the test.

Your assessor will set a date and time for this open book written test. On the test date:

  1. Your assessor will set ground rules including no phones, talking,
  2. Your assessor will pass a copy of the assessment to
  3. Your assessor will allow time for reading and questions before commencing
  4. You will have 1.5 hours for this assessment. Your are not to leave the classroom within 15 minutes of commencement of the
  5. Once assessment has commenced, no communication between students is
  6. If you repeatedly talk, or are caught cheating, you will be removed from the classroom, and reported to student Your assessment will be marked as “incomplete”
  7. Remember – assessments are a participatory process, so your assessor can help re-word questions, but cannot lead to
  8. Once completed, your assessment will be marked
  9. In the event that a question is not answered correctly, your assessor will discuss the response with you to determine if you did not know the answer, or did not understand the
  10. In order to achieve competency, all questions MUST be answered

This assessment will be done on: 14.05.2022


 Please complete below

Student Name: Click or tap here to enter text.
Student ID No: Click or tap here to enter text. Date: Click or tap here to enter



Please refer to the instructions below regarding completing this assessment

This is an open book written test. In the time allocated, you are to answer all of the following questions. Make sure you:

  • Print Clearly
  • Answer all questions
  • Use a Assessments written in pencil will not be accepted.
  • Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re- word the question for you
  • Do not talk to your If you are caught talking, you will be asked to leave and your assessment will not be marked.
  • Do not cheat or plagiarise the work of others. Anyone caught cheating will automatically be marked Not Yet Competent for this unit. There are NO EXCEPTIONS to this



Discuss the methods you would use to develop relationships with older people in the context of community services.

1)   On should create a sense of trust while communicating with them.

2)   Ask them for help whenever they need it (Calzavara, et al., 2020).

3)   Try to avoid micromanaging like criticizing them and nitpicking them.

4)   Ask them questions related to their condition and communicate with them effectively.

5)   while talking with them try to deal with them by being patient.

6)   Spend some time with them so that they do not feel lonely like playing games with them, doing some reading with them, etc.



In working in community services, how do you (or how do you plan to) provide services to older people?
Types of Services that can be provided to elder people in many ways

1)   Like maintaining their room and cleaning their surroundings.

2)   By accessing some resources and mobility strategies for them so that their work can become easy.

3)   By taking care of their transportation

4)   By providing them nutritive assistance

5)   By controlling their medication and planning a daily medication schedule for them.

6)   By framing some standards in order to maintain personal care (Calzavara, et al., 2020).

3 What can you do to support the rights of older people?
It is important to support the rights of older people because it helps to lead them and enable them in living a secure and dignified life like other members of society have.

a.   to support their rights organization can form procedures and practices in the organization.

b.   By ensuring the right attitude and cultural aspect for them.

c. If someone tries to breach their rights then the organization should offer redress to the person who is responsible for it (Tuckett, et al., 2018).

4 How can you promote health and re-ablement of older people within the context of community services?
1)   Motivate them to participate in the designed activities and support them in doing so.

2)   Assist older people in recognizing the impact of the changes that are associated with aging that may occur in their activities of living.

3)   Discuss with them the situations related to risk and potential risks that are associated with aging.

4)   Identify some opportunities and strategies that help in maximizing their engagement and promoting practices that lead to a healthy lifestyle (Tuckett, et al., 2018).

5 How would your attitude affect the way you work with older people?
When people reach old age, they require extra care and moral support so that they can spend their life in a nice manner.

If as a care worker you do not show a nice attitude and do not work properly with them then it might affect their health (Manderson, et al., 2012).

By showcasing a positive and supportive attitude a health worker can help old people in responding to stress and also help in improving the quality of life they are living.

6 Describe each of the following approaches:
a Concepts of positive, active and healthy ageing.
The concepts related to positive, healthy, and active aging is about making benefits of being old and dealing with maintaining a good attitude about life. It deals with keeping a mindset that deals with positive growth throughout the older age regardless of the opportunities or challenges that vary according to the different phases of life (Manderson, et al., 2012).

According to this concept, a person should engage themself in healthy activities so that they can promote healthy aging.




Rights-based approaches

According to this approach, it helps in developing the capacity related to duty-bearers in order to fulfill their obligations. It also helps in encouraging the rights of the holders in claiming their rights. According to the government, obligations are based on three levels.

a. to protect, b. to respect, c. to fulfill every right.

It helps in turning the purely legal instruments of human rights into effective practices, practical realities, and policies (Wodchis, et al., 2015).

c Consumer directed care or person centred care
It deals with treating the people that are getting healthcare with dignity and deals with including them in the decisions that are made on the basis of their health. Another name is given to this type of care is patient-centered care. It is actually an approach that is linked with the healthcare rights of a person. It deals with focusing on the care needs of an individual. It helps in ensuring the needs and preferences of the person (Wodchis, et al., 2015).
d Palliative approach
It deals with the approach that is responsible for improving the quality of life of the families and their patients who are facing problems that are connected with the illness is life-threatening that can be done through relief and prevention of suffering by impeccable assessments and early identification and also by other problems and treatment related to pain, by addressing psychological, physical, and spiritual needs.
e Empowerment and disempowerment
Empowerment – It is the process of becoming more sturdier and confident, especially at the time when controlling one’s life and claiming one’s rights.

And in this case, empowering the elderly helps in making it easier for them to enjoy the quality of life that they deserve to live in their older age.

Disempowerment – It is actually related to the denial of human rights that are linked with loss of autonomy. It makes a person feel less powerful and underconfident.

7 Outline the stereotypical attitudes and myths associated with aging.
1)   It is a myth that loneliness and depression are normal in old age.

2)   old people sleep less they generally stay asleep.

3)   The memory becomes really weak in older age as they can’t even learn new things

4)   Older people should not exercise because the chances of injuries increases.

5)   Generally, it is believed that old people get dementia.

6)   When becoming older only women needs to care about osteoporosis.

8 What impact does social devaluation have on an individual’s quality of life?
Due to social devaluation of the quality of life of an individual can create some consequences that are negative for the group and individual that are affected by this. Generally, the parties that are socially devalued possess fewer chances and they are also recognized quite less than their accomplishments. Due to this, the quality of life they live become low.

It adds a feeling related to isolation and non-inclusiveness and generates a sense of stress and anxiety in their life.

9 Briefly discuss each of the following:
a Residential aged care sector
Residential aged care is meant and made for seniors who do not stay in their homes. It generally involves personal care and accommodation 24 x7 and also provides well general and nursing services that are related to health care (Ray, et al., 2018).

They provide support to older people in the aged care sector. It includes helping them in everyday living, accommodation, and health care like walking ramps and frames.

b Home and community support sector
It helps in providing basic maintenance and support services to aged and frail people, helps to support younger people that are disabled, and provides them care.

It helps them in becoming more independent in the community and at home.

it helps in providing housework and personal care, social support, and meals, and helps the person engage in group activities (Ray, et al., 2018).

It also provides nursing care, home maintenance, and allied health care.

c Current best practice service delivery models
It refers to the service that is to be provided under the model, as well as the infrastructure. It also helps in the management of models that are needed to operate and maintain infrastructure so as to provide the services (Skouby, et al., 2014).
d Relevant agencies and referral networks for support services
Referral partner networks are made up of customers, businesses, or industry professionals who sign agreements that are formally referred to the company and to interested leads.

they refer the business to the companies and people they already have connections with and in return, they earn cash commissions on a referral that is successful.

The Referral Network collects organizations and individuals that provide referrals. The Referral network includes companies that are related to industries. In this case, they band together and provide referrals to one another (Skouby, et al., 2014).

10 Why is it important for older people to be given the responsibility of directing their care?

Providing responsibility related to care can help older people with their mental and physical health, it will also help them in boosting their confidence and self-esteem and will also help in increasing their sense related to purpose and quality of their life.

It helps them to feel useful and that is really important because if they have a fear that they will become a burden on their family.

It helps in self-management and prevention of disease, and also helps in disease prevention.

11 What are duty of care requirements?
Duty of care refers to the legal obligation that is imposed on the individual, it also requires some adherence that refers to the standard of reasonable care at the time of performing acts that can harm others foreseeably. It is the first element that is to be established in order to proceed in negligence with the actions.

It is a situation where the person has the responsibility of maintaining the health, well-being, and safety of others (Stott & Quinn, 2017).

12 List at least four support services for older people.
1) Home care services

2) Personal alarms for safety

3) Providing wheels on the wheelchair.

4) Schemes related to community visitors

5) By providing personal care standards

6) By providing control on medications

7) By providing them assistance on nutrition

8) by providing room and cleaning maintenance.

9) By providing them facilities related to transportation (Stott & Quinn, 2017).

13 What is person-centered practice and why is it important?

It refers to focusing on the care and the needs of the individual. It helps to ensure the preferences of the people, values, and needs for guiding them with clinical decisions and helps in providing them the care that is responsive and respectful (Merriam & Kee, 2014).


It helps in minimizing the risk related to unfair, negative, or harmful treatment and neglect to the recipients relating to social care services and health.

14 How can you contribute to your companies’ policies and procedures?
 One can contribute to the company’s policies and procedures by making and writing them available to the overall workforce. If it is possible then one can keep all the procedures and policies in a single manual. And can distribute the copies available readily to the employees.

Documents related to safety should be published on the intranet of company (Merriam & Kee, 2014).

15 Where are some of the areas in which rights of the older person are detailed?
In the principles provided to them, the older person present in the society should possess independence, have access to the facilities related to care, have the ability to perform and participate in society, and should be entitled to self-fulfillment and dignity of a full life that is among other rights.

They are also mentioned under the Aged care act.

According to this, the elder person is eligible for getting a high and safe quality of services and care.

They should be treated with respect and dignity and should be valued and supported (Van Kessel, 2013).

16 If you recognize that an older person’s rights are not being upheld, who should you report to and how can you report to them?
If in an organization the rights given to older people are not supported then one should complain about it to the higher authority.

like a manager or supervisor.

In the process of complaining one should generate a report on the basis of observations he has made

In it, the reasons and areas that are violated should be mentioned with proof. And then should be submitted to the higher authority i.e. either the manager or higher management staff. As they will decide what actions need to be taken (Wacker & Roberto, 2013).

17 Discuss the different types of abuse you may encounter when working with older people in community services.
 1) There can be a highly emotional and financial dependence on the elder who is vulnerable.

2) It can be based on the conflicts that have occurred past in the family.

3) It can be due to the lack of social support (Wacker & Roberto, 2013).

4) It can be due to neglect that is faced by the own family and friends

5) Or can be due to some bullying.

18 What are some of the age-related changes that may affect older people? List 3 of them.
 1) Loss in hearing

2) Eye defect can also occur like refractive errors and cataracts.

3) osteoarthritis and pain in the neck and back (Van Kessel, 2013).

19 List four strategies for supporting independence and autonomy.
 To support autonomy and interdependence

1) Make modifications related to safety in the care center

2) Try to arrange some social time for them

3) try to change their state of minds and provide them some choices.

Before you hand in your written assessment, make sure that you:

  1. Re-check your answers and make sure you are happy with your responses
  2. Have written your Name, Student ID and Date

Result: Satisfactory /   Not Yet Satisfactory

 Assessor: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided appropriate feedback. Signature:                                                      Date:        /         /        
 Student Declaration: I declare that I have been assessed in this unit, and I have been advised of my result. I also am aware of my appeal rights. Signature:                                                      Date:        /         /        


 Calzavara, M., Battini, D., Bogataj, D., Sgarbossa, F., & Zennaro, I. (2020). Ageing workforce management in manufacturing systems: state of the art and future research agenda. International Journal of Production Research58(3), 729-747.

Manderson, B., Mcmurray, J., Piraino, E., & Stolee, P. (2012). Navigation roles support chronically ill older adults through healthcare transitions: a systematic review of the literature. Health & social care in the community20(2), 113-127.

Merriam, S. B., & Kee, Y. (2014). Promoting community wellbeing: The case for lifelong learning for older adults. Adult education quarterly64(2), 128-144.

Ray, M. G., Bernard, M., & Phillips, J. (2018). Critical issues in social work with older people. Bloomsbury Publishing.

Skouby, K. E., Kivimäki, A., Haukiputo, L., Lynggaard, P., & Windekilde, I. M. (2014, May). Smart cities and the ageing population. In The 32nd Meeting of WWRF (pp. 1-12).

Stott, D. J., & Quinn, T. J. (2017). Principles of rehabilitation of older people. Medicine45(1), 1-5.

Tuckett, A. G., Banchoff, A. W., Winter, S. J., & King, A. C. (2018). The built environment and older adults: A literature review and an applied approach to engaging older adults in built environment improvements for health. International Journal of Older People Nursing13(1), e12171.

Van Kessel, G. (2013). The ability of older people to overcome adversity: a review of the resilience concept. Geriatric Nursing34(2), 122-127.

Wacker, R. R., & Roberto, K. A. (2013). Community resources for older adults: Programs and services in an era of change. Sage Publications.

Wodchis, W. P., Dixon, A., Anderson, G. M., & Goodwin, N. (2015). Integrating care for older people with complex needs: key insights and lessons from a seven-country cross-case analysis. International Journal of Integrated Care15.

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