Short Answer Question
Question 1
| Strategies to Establish Relationships with Suppliers | How the Strategy Establishes Bounce Fitness’s Relationship with Suppliers |
| a. Understanding the supply needs | By understanding the needs of the suppliers we can easily identify the needs. |
| b. Regular communication | This will help in establishing communication so that relationship can be improved. |
Question 2
| Strategies to Maintain Relationships with Suppliers | How the Strategy Maintains Bounce Fitness’s Relationship with Suppliers |
| a. Timely feedback | The timely feedback helps in identifying the improvement area. |
| b. Rewards for loyalty | This will help in maintaining the trust of the supplier. |
Question 3
| Strategies to Establish Relationships with Customers | How the Strategy Establishes Bounce Fitness’s Relationship with Customers |
| a. Empathy for the customers | This will help in gaining trust by pampering the customers |
| b. Meet Customer expectations | By improving the quality of the services and quality of the products |
Question 4
| Strategies to Maintain Relationships with Customers | How the Strategy Maintains Bounce Fitness’s Relationship with Customers |
| a. Seeking feedback | By seeking feedback from customers for improvement of the organisation through emails (Peltier, 2016). |
| b. Establish trust | This will be done with an efficient approach to the customer providing quality service and product quality of the organisation and also regular communication will help in maintaining the trust. |
Question 5
| Network Engagement Methods |
| a. Balancing the communication with the professional network. |
| b. Specific roles and responsibilities should be given to every stakeholder. |
| Association Engagement Methods |
| a. Maintaining the strong community of the members. |
| b. Value the meeting with the professional association |
Question 6
| Network | Relevance to Bounce Fitness |
| a. Australian Fitness | Fitness has a member-based fitness industry organisation and leading in the fitness industry in Australia. |
| b. Ingrid Ingleson | This is a specialist organization which of Vocational Education training institute. |
Question 7
| Organisation | Relevance to Bounce Fitness |
| a. Odyssey Training Brisbane | Provide a range of courses with online training and also full-time education to the student. |
| b. TAFE NSW Courses | Provide a good range of the courses which are different varieties and also provide in the fewer fees of the courses. |
Question 8
| Agency | Relevance to Bounce Fitness |
| a. LRES training Management | Provide the training in the management of the vocational courses to the student with the help of the online and campus joining. |
| b. Auctus Training and Education | Provide training and education to the student and also provide vocational courses for the training of the student (Peltier, 2016). |
Question 9
| Association | Relevance to Bounce Fitness |
| a. AITD | Association in Melbourne provide the clients and customers with bounce fitness and also the help in finance of Bounce fitness. |
| b. AETO | Provide some privacy policies that are concerning the social issues and some instances of the concerns about the public policies. |
Question 10
| Types of Individuals | Relevance to Bounce Fitness |
| Provide free and heavily discounted membership to the student and also help in innovation and quality. | |
| Provide focus groups specialising in the areas of the specific industry which are the for the information-based surveys for the journals (Card, 2016). |
Question 11
| Principles for Closing the Deal in Negotiations |
| a. Principle of legitimacy |
| b. Principle of Alternative |
| Techniques for Closing the Deal in Negotiations |
| a. Always develop a clear outcome of the deal |
| b. Clear all the doubt about the deals and also about the effects of the deals |
Question 12
| a. A In your own words, briefly explain the purpose of the policy. |
| The purpose of customer relationship management is to give direction to the organisation so that the customers can be managed and handled properly and also it helps in an understanding of the customer behaviours towards the organisation (Card, 2016). |
| b. Based on the policy statement, identify three practices that Bounce Fitness uses when interacting with customers. |
| i. Welcoming the new customers with the proper behaviour and in a polite nature |
| ii. Show empathy towards the customer. |
| iii. Responding quickly to solve the problem of customers regarding their services. |
| c. In your own words, summarise the procedures for establishing relationships with customers. |
| The procedure for relationship management with a customer is they provide a warm welcome and then explain briefly about the services and positives and advantages of the services that are provided by Bounce Fitness also show some empathy to build trust and manage a good relationship with the customers. |
Question 13
| a. Identify the purpose of the policy. |
| The policies of handling the customers give the direction on how to behave and manage them make them convince by telling them and explaining the negative output of any steps and also tell them the advantages of the service by providing effervescent and accurate services to the customers (Baashar, et al.,2020). |
| b. In your own words, summarise the procedures for handling client profile records. |
| The customers are handled by showing empathy towards customers and providing information to build trust and trust gaining will help in providing more services. The quality of the services will be managed by seeking feedback from the customer and improving the quality of the work in a positive way and according to them. |
Question 14
| a. Identify two activities in which Customer Surveys are used as a resource. |
| i. Quality management of the services |
| ii. Customer satisfaction with the aspect of the service |
| b. Identify the objective for completing an overview of complaints from all services. |
| Overview of the complaint will help in analysing the situation and positives and negatives of the services which help in identifying the shortcoming of the service and finding the opportunities to overcome those shortcomings in the services (Baashar, et al.,2020). |
Question 15
| A In your own words, briefly explain how Bounce IT allows Bounce Fitness to track client membership activity. |
| Through the emails that are provided for the feedback and other activities where it was found that helpful to ask the online surveys this help in tracking the engagement of the membership activity of the organisation. |
| a. Identify two tasks for employees in using Bounce IT. |
| i. Seeking feedback on e-Mails |
| ii. Delivering the information related to the clients on the portal (DePamphilis, 2019) |
Question 16
| Type of Business Relationship | Feedback Method |
| a. Supplier relations | Through proper and regular communication with the supplier. |
| b. Customer relations | Asking online surveys through e-mail and also surveys for improvement (DePamphilis, 2019). |
Task 1
Written Questions
Question 1
| a. Market dominance |
| b. Profit Satisfaction |
| c. Quality services |
Question 2
| a. The use of the social media platform to reach the maximum users |
| b. The use of the advertisement criteria that so that popularity of the organisation. |
Question 3
| a. Internet |
| b. Market Research |
Question 4
| a. The management of the organisation |
| b. Ignorance of KPIs |
| c. Unsustainable model of the business. |
Task 1
| Workplace/Organisation | Bounce Fitness |
| Your Work/Job Role | Manager |
| Business Development Objectives | Relevant Business Opportunities | Relevant Networking Opportunity |
| Identify at least two business development objectives of your organisation. | Identify at least one relevant business opportunity for each identified business objective. | Identify at least one relevant networking opportunity to promote the business opportunity. These must be aligned with your organisation’s policies and procedures. |
| a. To increase the profit margin and revenue of the organization in upcoming years. | Undertaking specific actions occasionally through the particular year, like new classes or programs or some offers of promotion for new organizational services (Luppo, et al., 2016). | Conferences |
| b. To increase the rate of retention | Breaking up the objectives into individual quarters will provide achievable and actionable pathways to keep the members of the organization happy (Luppo, et al., 2016). | Trade and industry associations |
Task 2
Part A
One appropriate personnel to whom we will require for seeking some expert advice from the development of business contact is the Operational Manager of the organization.
Consultation with appropriate personnel
Meeting minutes
| Date –
Attendees – Manager, Operational Manager Venue – Workplace Time – 10:00 am Duration – 10 min |
Meeting
Manager – Good morning, sir!
Operational Manager – Good morning!
Manager – How are you, sir?
Operational Manager – I am fine, what about you?
Manager – I am also fine sir.
Operational Manager – Good!
Manager – Sir, I would like to ask you about the two potential contacts that we could engage with for offering each of the business opportunities.
Operational Manager – Okay, so these business contacts are shareholders and sponsors. We can easily engage with them by offering business opportunities.
Manager – Okay sir but how we could develop connections with future contracts of the business.
Operation Manager – We could do this by following the given points:
- Prioritize and organize connections
- Stay proactive in the network
- Take several advantages of platforms of social media
- Give value to other individuals
- Always keep the network well-informed
Manager – Okay, sir I understood. Thank you for sharing this.
Operational Manager – It is all my pleasure.
Part B
Initial Contact with Shareholders
Meeting Minutes
| Date –
Attendees – Manager, Shareholders Venue – Workplace Time – 03:00 pm Duration – 10 min |
Manager – Good afternoon, sir!
Shareholders – Good afternoon!
Manager – How are you, sir!
Shareholders – I am fine, what about you?
Manager – I am fine. Firstly I will introduce you to our organization. It is Bounce Fitness. It is a fitness centre, where we offer various fitness services and membership to our clients. I am the Manager of Bounce Fitness.
Shareholders – Okay, so what is the purpose of conducting this meeting?
Manager – Mainly I want to consult the business opportunity that we are offering you.
Shareholders – What are these, please elaborate.
Manager – These include that we are going to undertake particular actions through the year, like new classes or programs and for that we need some funds. So, we are offering you this opportunity as we will share 5% profit from these programs with you.
Shareholders – Are you sure about this one?
Manager – We are sure and I want to ask you which channel of communication you prefer for discussing with us.
Shareholder – I prefer particularly face-to-face communication for discussing this matter.
Manager – Okay sir, we will consider this. Thank you for consulting with us.
Shareholders – It’s all my pleasure
Initial Contact with Sponsors
| Date –
Attendees – Manager, Sponsors Venue – Workplace Time –04:00 pm Duration – 10 min |
Manager – Good afternoon, sir!
Sponsors – Good afternoon!
Manager – How are you, sir!
Sponsors – I am fine, what about you?
Manager – I am fine. Firstly I will introduce you to our organization. It is Bounce Fitness. It is a fitness centre, where we offer various fitness services and membership to our clients. I am the Manager of Bounce Fitness.
Sponsors – Okay, so what is the purpose of conducting this meeting?
Manager – Mainly I want to consult the business opportunity that we are offering you.
Sponsors – What are these, please elaborate.
Manager – These include that we are going to undertake particular actions through the year, like new classes or programs and for that we need some sponsorship from your organization. So, we are offering you this opportunity as we will share 5% profit from these programs with you.
Sponsors – Are you sure about this one?
Manager – We are sure and I want to ask you which channel of communication you prefer for discussing with us.
Sponsors – I prefer particularly video conferencing for discussing this matter.
Manager – Okay sir, we will consider this. Thank you for consulting with us.
Sponsors – It’s all my pleasure.
Task 3
To – shareholders@au.in
From – manager@bouncefitness.au.in
Date – 15th July, 20XX
Subject – Regarding additional details of the opportunity of business.
Respected stakeholders,
I am writing this mail to share additional details of the opportunity of business that I am offering to you. These opportunities will mainly help both of us in many ways. As I have consulted with you that we are going to undertake particular actions throughout this year. We are going to conduct new classes and programs that will mainly aim to attract various members and increase the membership rate of our organization Bounce Fitness. As we need funds to get started with these programs, I am giving you the business opportunity to you invest in our program and we will share 5% of our profit margin with you.
I request you to consider this opportunity and share your thoughts with us.
With Regards,
Manager
To – sponsors@au.in
From – manager@bouncefitness.au.in
Date –
Subject – Regarding additional details of the opportunity of business.
Respected sponsors,
I am writing this mail to share additional details of the opportunity of business that I am offering to you. These opportunities will mainly help both of us in many ways. As I have consulted with you that we are going to undertake particular actions throughout this year. We are going to conduct new classes and programs that will mainly aim to attract various members and increase the membership rate of our organization Bounce Fitness. As we need sponsors to get started with these programs, I am giving you the business opportunity to you invest in our program and we will share 5% of our profit margin with you.
I request you to consider this opportunity and share your thoughts with us.
With Regards,
Manager
Meeting Minutes
| Date –
Attendees – Manager, Shareholders Venue – Workplace Time –10:00 am Duration – 10 min |
Manager – Good morning, sir!
Shareholders – Good morning!
Manager – How are you, sir!
Shareholders – I am fine, what about you?
Manager – I am conducting this meeting to share additional details of the business opportunity that I am offering you.
Shareholders – Okay please go ahead.
Manager – As I have consulted with you that we are going to undertake particular actions through this year. We are going to conduct new classes and programs that will mainly aim to attract various members and increase the membership rate of our organization Bounce Fitness. As we need funds to get started with these programs, I am giving you the business opportunity to you invests in our program and we will share 5% of our profit margin with you.
Shareholders – Okay, thank you for sharing this with us and I will consult this with my executives and let you know about my decision regarding this.
Manager – Okay sir, thank you!
Meeting minutes
| Date –
Attendees – Manager, Sponsors Venue – Workplace Time –11:00 am Duration – 10 min |
Manager – Good morning, sir!
Sponsors – Good morning!
Manager – How are you, sir!
Sponsors – I am fine, what about you?
Manager – I am conducting this meeting to share additional details of the business opportunity that I am offering you.
Sponsors – Yes, please share your opportunity. I am excited to know this.
Manager – As I have consulted with you that we are going to undertake particular actions through this year. We are going to conduct new classes and programs that will mainly aim to attract various members and increase the membership rate of our organization Bounce Fitness. As we need sponsors to get started with these programs, I am giving you the business opportunities to you invest in our program and we will share 5% of our profit margin with you.
Sponsors – I am very glad that you have given me this opportunity. But I will discuss this with my seniors first and then will decide if I would take this opportunity or not.
Manager – Okay sir, please let me about your decision.
Sponsors – Sure, I will.
Task 4
Two situations where we should negotiate accurate solutions with the relationships of business include resolving the conflicts or disputes between colleagues or managers and discussing definite arrangements in the opportunity of business presented.
Meeting minutes
| Date –
Time – 10:00 am Attendees – Manager, shareholders, sponsors Venue – Conference room Duration – 10 min |
Manager – Good morning, both of you!
Shareholders & Sponsor – Good morning, sir!
Manager – How are you both?
Shareholders & Sponsor – We are fine, what about you?
Manager – I am also good. I have conducted this meeting to discuss with you something about the business opportunity that I have offered you.
Shareholders & Sponsor – Yes, please tell us.
Manager – There is some problem coming as we are not getting the proper venue for conducting the classes and programs. It is turning out a hindrance in the programs and can affect our profit margin. So, I want you to give some advice and suggestion to resolve this problem.
Shareholders & Sponsor – In our opinion, you should conduct these programs at the workplace only.
Manager – But there is limited space in our center and it is difficult to conduct the program there.
Shareholders & Sponsor – Then you can do some arrangements and shift all the things at the warehouse and make space in the hall and if it is not comfortable then you can conduct the program on the ground.
Manager – Yes sir, the ground will be a better place for conducting this. Thank you for sharing your valuable advice with us.
Shareholders & Sponsor – It is all our pleasure and if you have any problems then please do not hesitate to consult with us.
Task 5
Business Promotion Plan
| Business opportunity | Business contact | Promotion Strategy |
| Programs and classes | Sponsors | By marketing or advertising the program on social media through posting videos and images. |
| Brand of business clothing | Shareholders | By advertising on various mass media and online platforms |
Two methods for improving relationships of the business with the contacts of business are given below:
- Build faith and establish reliability with contacts
- Concern about social value, not about transactional value
Task 6
Two networking opportunities are given below:
- Formal meetings with business contacts
- Normal discussions and consultations with contacts
Meeting minutes
| Date –
Time – 12:00 pm Attendees – Manager, sponsors Venue – Conference room Duration – 10 min |
Formal meeting with Sponsors
Manager – Good afternoon, sir!
Sponsors – Good afternoon!
Manager – How are you, sir!
Sponsors – I am fine, what about you?
Manager – Sir, I have discussed earlier with you the fitness program that we are going to conduct in the upcoming days. So, are you interested in this opportunity?
Sponsors – Yes, I have consulted with my senior executives about this and they have given me the approval I am ready for this opportunity.
Manager – Thank you so much sir for accepting my offer.
Sponsors – Welcome!
Normal discussion with Sponsors
Manager – Hey, good morning buddy.
Sponsor – Good morning, friend.
Manager – So, how is life going?
Sponsor – Going well, tell me about yours.
Manager – All well. Just want to confirm that did you consider my business opportunity with you?
Sponsor – Yes, I have consulted this with my executives and they have given the approval for this and I am ready to go ahead with this opportunity.
Manager – Oh! Thank you so much friend, for accepting my offer.
Sponsor – Welcome buddy, ok bye I have to go now we will meet soon. Have a good day.
Manager – Okay, by
Task 7
Two business contacts with whom I have issues are Sponsors and Shareholders.
The relevant personnel of the organization to whom I will communicate my issues is the Operational Manager.
Meeting minutes
| Date –
Time – 03:00 pm Attendees – Manager, Operational Manager Venue – Conference room Duration – 10 min |
Manager – Good afternoon, sir!
Operational Manager – Good afternoon!
Manager – How are you, sir!
Operational Manager – I am fine, tell me about yours.
Manager – I am also fine. I mainly want to discuss the issues that I am dealing with.
Operational Manager – Yes, please tell me.
Manager – I have some communication issues with the shareholders and sponsors and I feel some hesitation while communicating with them about anything. I want to ask you, what is your opinion about the quality of my relationship with them?
Operational Manager – In my opinion, your relationship is good with them but you should maintain your level of communication with them and only talk about business and nothing more than that. Maintain privacy level and confidentiality of information.
Manager – Okay, thank you sir for giving me such valuable advice. I will work on this.
Operational Manager – It is all my pleasure.
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