Copying for Education Purposes

The Act allows a maximum of one chapter or 10% of this book, whichever is the greater, to be copied by an education institution for its educational purposes provided that the education institution (or the body that administers it) has given a remuneration notice to ACAB.

Disclaimer

The Assessment Booklet has been compiled in accordance with the training package from available sources, aiming at providing the students with the definitions to essential elements and terms, background information to relevant points, further reading materials on particular topics, scenario examples and explanations, and explore the relevant topics further with scenario discussions accordingly. This Assessment Booklet is designed for internal unit only and not to be used for public distribution. Any unauthorized publication will be prosecuted.

Student name:
Assessor:
Date:
Business/organisation you are basing this project on:
Role within business/organisation:
Project/significant issue to be communicated:
Project areas requiring negotiation (at least one):

	Section 1: Guide workplace communication
Describe the business or organisation you are basing this project on. What is the name of the business/organisation? Which industry is it part of? What are the main activities in the business/organisation? What are the broader organisational objectives and goals?		Worlducation is a company that produces tablet computers. The tablet computer’s goal is to deliver education to elementary school kids. The company is involved in both the technical and educational industries. With the simplified form of portable computers, the organization is introducing technologies to education. · The organization’s principal activity is to promote technology, such as portable computers, for academic reasons. · The overall purpose and ambition are to propagate · Tablet computers are being used to educate people all around the world globe and make it a place where all children may thrive get an education.
Summarise organisational policies and procedures Which policies/procedures are applicable to your project/issue and/or workplace communication? How are they applicable? Attach policies/procedures to your portfolio.		Workplace communication policies and practices apply to both disseminating information. It is useful since it coordinates communication and collaboration for the company (Zheng, et al., 2019).
Summarise legislative requirements Which legislation applies to your project/issue and/or workplace communication? How do they apply?		· Copyright laws protect intellectual homeowners from misappropriation or misbehaviour. · The Privacy Act of 1988 is a piece of legislation that protects personal information. · The company makes personal computers for educational purposes. The company must guarantee that their firm does not contain any parts of other people’s ip rights or personally identifiable information.
Research information needs of the business/organisation Provide a written summary of your research. What are the internal information needs? What are the external information needs? Are there any special needs/diverse cultures to consider? How do the needs relate to broader organisational goals? Which sources did you use to obtain information (at least three, including digital sources)? How did you extract relevant information from minor references? Attach proof of your research sources (e.g. internet search, video of interview) to your portfolio.		Internal information demands are procedures within an enterprise that require appropriate information to fulfil tasks and operations. It keeps people in the organization informed, encourages participation, and promotes the organization’s culture, among other things. External information must be made refer to the organization’s external environment, which includes the component of the data provided, in order to undertake commercial activities. Because of the variety in the organization and in the company’s business external environment, special requirements culture must be recognized. Members of the organization have unique requirements, and the organization’s business operates globally, with people from many cultures interacting. The requirements might assist the organization in communicating and interacting with prospective clients who have special needs or come from diverse cultural backgrounds throughout the world. The corporation can relate appropriate techniques in building a relationship with potential clients if it has information.
Develop communication protocols Consider the identified information needs and organisational goals to develop at least two communication protocols. Adapt the protocols (e.g. by using a different colour or font) to address at least two different contexts (e.g. deaf employees). Attach your protocol (including adaptations) to this section of the portfolio.		Protocol for communication that should really be added: Using a respectable code of behaviour that demonstrates respect, transparency, and a welcoming attitude toward people from all walks of life. The organization’s educational resources can be arranged in a variety of ways. as many languages as required It’s for the sake of promoting variety. To assist employees with hearing impairments, information or reports will be coloured differently. Please follow the assistance instructions that have been put together.
Support and implement developed protocol(s) Prepare at least two different materials (e.g. intranet post, poster, video, checklist etc.) to support and/or implement the developed protocols. At least one of your materials should use digital technology. Make sure the materials direct others to adhere to organisational communication requirements. Implement the materials in the workplace (e.g. upload an intranet post, place a poster on the notice board). Attach proof of the implemented materials to this section of the portfolio (e.g. photo of poster on notice board).
Mentor others to achieve communication goals Who are you mentoring? What expertise/wisdom/knowledge are you able to offer? What mentoring principles will you follow? How will you address organisational communication requirements and goals? How will you motivate them to communicate respectfully and consider everyone’s needs? Attach proof of your mentoring session to this section of the portfolio (unless viewed in person by your assessor).		I’m mentoring a new employee who is an ex-pat from yet another nation. Andrew Long is his name. I’ll start by discussing my grasp of organizational cultures, including rules and procedures, before moving on to develop plans for Andrew Long’s people with different skills and advancement, as well as interpersonal and communication skills. I’ll be developing trusting relationships, assuming the roles of teacher and student, and maintaining open lines of communication. For the communicating aims and objectives, I will provide many examples and reading materials for him to consume. I’ll keep him motivated by having him practice and evaluate his skills in communication on a regular basis to ensure that he’s motivated enough to be active plus confident.
Attach:		Policies/procedures	☐
		Proof of research sources	☒
		Protocols (including adaptations)	☒
		Support/implementation material	☐
		Mentoring session	☒

Section 2: Engage in workplace communication and negotiation

Prepare to communicate complex information and negotiate outcomes.

What information (related to your selected workplace project or issue) must be conveyed and negotiated?

With whom will the information be conveyed and negotiated (at least two different audiences on separate occasions)?

The data pertain to concerns that commonly arise in the workplace. There is evidence of a variety of workplace confrontations. It appears to have become a workplace culture. After additional investigation, it was shown that the majority of conflicts are caused by misinformation and misunderstanding. Fortunately, the disagreement did not escalate, and it can now be resolved. However, if disputes occur frequently, it gets tiresome.

· As a result of the scenario, I propose a preventative strategy that involves repairing the communications flows of information authenticating.

· This is something I’ll discuss with the operations manager.

First occasion:

Describe the audience

Are you aware of any communication challenges?

Are you aware of any differing perspectives?

The following are some examples of communication issues and divergent viewpoints:

Yes

Arguments concerning the circumstance in which the situation is denied Insist on proper communication being used. Unawareness of the circumstance.

Plan outcomes

What are the potential outcomes of the negotiation (at least two)?

What are your desired outcomes (at least one)?

The following are possible outcomes of the negotiations:

· Due to a lack of sufficient complaints, some further review is pending.

· New modifications must be approved before they may be implemented.

· The following are the primary considerations:

· New adjustments have my full support because they are deemed an enhancement to the transmission medium (Catalán-Matamoros, & Peñafiel-Saiz, 2019).

Plan approach

How will you communicate?

· What method will you use?

· What communication style will you adopt?

· Why is this style suitable?

What communication challenges/risks do you anticipate (at least two)?

How will you remove any barriers that may influence understanding?

Which negotiation techniques will you follow to positively influence others?

· As the issue occurs in all departments, I will have a meeting with the general manager and invite various managers to participate in the process.

· I’ll use an authoritative communication approach because it involves involvement from all of the agency’s supervisors.

· It is ideal since it encourages teamwork in the search for an appropriate solution to the problem.

· Denial of the issue is one of the communication barriers that I expected. Some believe it never transpired that everything turned out well.

· I’ll break down boundaries by recounting an incident in which I was personally involved and witnessed from beginning to conclusion.

· In my negotiations, I will become very cooperative since I feel my strategy is for the betterment of the organization and the prevention of a recurrence of the problem.

Communicate complex information and negotiate

Attach proof of your succinct, clear and persuasive explanation and negotiation (e.g. conference call recording, video of meeting etc.) to this section of the portfolio (unless viewed in person by your assessor).

Confirm negotiation outcomes

With whom will you confirm the key outcomes of the debate?

How will you confirm the key outcomes of the negotiation?

Attach proof of your confirmation to this section of the portfolio (e.g. minutes of meeting, draft email).

After the general manager has listened to the material offered during the topics that were discussed, I will validate the important conclusion.

After the operations manager has evaluated the issue, I will validate the major conclusions of the plan discussion.

Implement negotiation outcomes

Attach proof of the implementation of negotiation outcomes to this section of the portfolio

Attach:

Complex information explanation/negotiation

☒

Confirmation of negotiation outcomes

☒

Implementation of negotiation outcomes

First occasion:

Describe the audience

Are you aware of any communication challenges?

Are you aware of any differing perspectives?

The following are some examples of communication issues and divergent viewpoints:

· Yes

· Arguments concerning the circumstance in which the situation is denied Insist on proper communication being used. Unawareness of the circumstance.

Plan outcomes

What are the potential outcomes of the negotiation?

What are your desired outcomes?