Assessment 1

Question 1

The two effects of the dynamics of the group on the performance of the team are given below:

1. They give strength to the team members
2. They develop skills of dispute resolution, communication and creativity (Forsyth, 2018).

Question 2

Three ways are given below:

1. Make the objectives quantifiable
2. Firstly objectives and goals of the team will be set
3. Deadlines will be established (Forsyth, 2018).

Question 3

Functional – It is the group of people with ordinary functional expertise mainly working in the direction of goals and objectives.

Cross-Functional – These are groups comprised of individuals from distinct functional areas of the organization.

Project – It is the group of individuals with a range of proficiency who mainly come together for achieving a common objective.

Virtual – It is the group of individuals who mainly work together with the ordinary purpose but particularly are not located in a similar location.

Self-Directed – It is the set of people in the company who integrates many abilities and talents for working toward the ordinary objective or goal without the principle of administrative omission (Schechner, 2017).

Question 4

Stage 1: Forming – It is the system of mainly putting the framework of the team significantly together.

Stage 2: Storming – This stage starts to happen as the system of organizing the surface of processes and tasks interpersonal disputes.

Stage 3: Norming – In this, members of teams create innovative ways of being and doing work together.

Stage 4: Performing – In this stage, individuals could work freely, in subdivisions or as a total unit with similar competencies.

Stage 5: Adjourning – In this, members of the team are prepared for leaving causing substantial changes to the structure of the team and its purpose of team (Schechner, 2017).

Question 5

Group dynamics is the social method by which individuals behave and interact in the group environment. Group dynamics include the impacts of behaviour, power and personality on the process of the group.

Key characteristics include:

1. a) Openness and trust
2. b) Inclusion and diversity
3. c) Participative management

Question 6

Two ways are given below:

1. It might validate mutual understanding and also the self-corrective attitude
2. In a group with ineffective dynamics the group, the behaviour of individuals can disturb work (Conway, 2019)

Question 7

The following points should be considered:

1. Team should be identified
2. Procedures should be developed
3. Give the platforms to share information
4. Facilitate and encourage unexpected interactions (Conway, 2019)

Question 8

It is important as it permits employees for working effectively together and feel mainly they contribute to the complete effectiveness of the group.

Activities or rewards are given below:

1. Team lunches
2. Team games
3. Volunteer work
4. Circle of Gratitude

Question 9

It is important as it improves communication and gives clarity to both the manager and employee and gets each individual on a similar page (Suebsook & Chaveesuk, 2020).

Question 10

Five examples are given below:

1. Output with poor quality
2. Narrow work
3. Inability for prioritizing
4. Incorrect sense of determination
5. Productive deferment (Suebsook & Chaveesuk, 2020).

Question 11

Three main methods are given below:

1. Give regular feedback
2. Everything should be documented
3. Create a plan of performance improvement

Question 12

It is the kind of feedback that aims at attaining a positive result by giving suggestions or advice to the individuals that are beneficial for their work. It is important to receive both positive and negative feedback as positive feedback tells where the individual is good at and negative feedback tells what the individual needs to enhance for improving the performance (Sharp, et al., 2017).

Question 13

The methods that could be utilized are given below:

1. Give opportunities
2. Expand recognition
3. Recognize the passions of people (Sharp, et al., 2017).

Question 14

The processes that could be utilized are:

1. Foster honest and open communication
2. Establish a collaborative objective
3. Celebrate the team’s success
4. Permit members of the team for solving issues

Question 15

The main purpose is to recognize and validate and test possible causes for the problems.

The steps are given below:

1. Define the issue
2. Explain the issue
3. Define the objectives
4. Identify the main cause of the issue
5. Establish an action plan
6. Implement an action plan
7. Analyze the outcomes
8. Continuously enhance (Steinicke, 2016).

Question 16

Five techniques are given below:

1. Share the vision and also set accurate objectives
2. Communicate with employees
3. Promote teamwork
4. Give constructive feedback
5. Give opportunities for growth (Steinicke, 2016).

Question 17

Mutual accountability is the process or system by which partners agree for being held accountable for the promises they have willingly made to mainly each other. It is essential as it brings about maximized efficiency in working with the team (Homans, et al., 2017).

Question 18

The manager can give constructive feedback, conduct workshops or seminars or can increase the responsibilities of the team.

Question 19

Leaders of the team make sure that they are role models by being particular examples of hope, optimism, persistence and integrity.

Question 20

It can be done by following the given points:

1. by being consistent
2. By focusing on thoroughness, accuracy and clarity in communication
3. by encouraging all ideas and opinions

Question 21

Five typical problems are:

1. Harassment and bullying
2. Poor working environment
3. Ineffective communication
4. Insufficient training
5. Ineffective management

Question 22

Open communication is when the individual could express their ideas and thoughts to others.

The methods are given below:

1. Email
2. Virtual or online presentations
3. Summary report of the project (Homans, et al., 2017).
4. Video conferencing

Assessment 2

Assessment Task One

Team Performance Project Plan

The context of the team’s existence

It has been advised by the manager through email to form the part of mainly one of the teams within the project of re-branding. A manager of the project has also been appointed and the briefing of the project will be attended by all the members and managers of the project for the first time. Three project members are there named Ashley, Bailey and Sam (Danet, 2020).

Profile of each member of the team

Ashley has expertise in the function and field of marketing he had no interest in IT or finance, whereas Bailey and Sam were from the field of finance with Jamie and the whole team was going to work closely for the upcoming three months for the project of re-branding. As the team was introduced, the group was particularly drawn from around the complete business, involving all representatives from logistics, human resources, sales, consumer service, marketing and finance (Danet, 2020).

Purpose of the team

Here, the purpose of the teams is to conduct the project of re-branding. The teams are formed to implement the project of re-branding with full efficiency and effectiveness. As the members of the team were introduced the group was mainly drawn from around the whole business, including all the representatives from each department (Shewan, et al., 2018).

Set of processes, procedures and policies for the team that covers:

Responsibilities and roles for work roles for each member of the team

Ashley’s role was to perform the project marketing and promotion as he has expertise in the field of marketing functions. He has been given the responsibility to frame effective marketing strategies for the project of re-branding. Whereas, Sam and Bailey’s work role was within the finance department of the project. They work within the same team along with Jamie (Shewan, et al., 2018).

Expected team standards and behaviours

The expected team standards and behaviours that were expected by the organization were commitment to the project, confidence, accountability in the project, trust and honesty towards team members and the project manager. The team members should treat other members with respect and dignity. They should promote and support internal departmental teamwork. They must consider and understand the impacts and needs of their work on main others (Pettinger, 2020).

Methods of communication

The methods of communication that are used in this project of re-branding include face-to-face meetings and interactive communication with the members of the team. For this, the meetings should be conducted regularly or frequently to discuss the progress of the project and also to discuss the performance of each member of the team (Pettinger, 2020).

Profile of behaviours of team members

The behaviour of team members was not good in the meeting as Ashley start to groan so the manager of the project called the break of 10 minutes and then groaning started increasing and also eyes of others were also rolling. The members start to look irritated and worried as the enthusiasm among the team members was decreasing. The members should attitude and rudeness in the meeting and others were worried to see these kinds of behaviours from the members of the team (Eckstein, 2015).

Address any concerns, issues or problems regarding the performance of work

The following things can be done to address the concerns, issues or problems regarding the performance of work and these are given below:

1. Keep the issues and concerns unemotional, factual and specific
2. Don’t take the issues and concerns personal
3. Outline an effective action plan to mitigate the issues
4. Document each concern and issues
5. Follow the strategies mentioned in the action plan (Eckstein, 2015).

The input the members of the team will have

The input that the members will have regarding planning, operations, and decision-making for the work team will mainly include the following:

1. Objectives, goals and vision of the project
2. Key performance indicators of the project
3. Time structure for attaining the objectives and goals
4. Observations and expectations of the manager of the project (Atik, 2020).

Proposed system or method of feedback

The proposed system and method of feedback for rewarding, valuing and encouraging both individuals and also the contributions and efforts of the team are given below:

1. Positive and constructive feedback will be provided
2. Measurable and specific areas in which they could enhance will be given to the members of the project team
3. Trusting relations will be developed with the team members
4. Accurate questions will be asked to the members to increase their interest in the activities of the project
5. Time-to-time reviews will be given regarding the performance of the work of the project team members (Atik, 2020).

Conflict resolution and action process

The following process of conflict action and resolution will be followed by every member of the team in the situation of any unresolved problems, concerns or issues:

1. Firstly the issue or concern will be defined by the members of the team
2. Then the manager will try to communicate with the members of the team and make them communicate with each other
3. The manager will try to develop team relations
4. Then he will establish the action plan
5. In the end he will give constructive feedback to each member of the team (Ohnos, 2021).

Performance Appraisal Template

Team member	Key performance indicator	The formal opportunity to learning	The informal opportunity to learning
Sam	1. Better margin of profit 2. Effective growth of revenue 3. Better results	Webinars	Job rotation
Bailey	1. Technical capability 2. Quality 3. Engagement with team members	Training from organization	Activities of team building
Ashley	1. Engagement with other team members 2. Better results in marketing the project 3. Achieved the goals effectively	Organizational workshops	Watching marketing videos

Recommendations

The recommendations for each member are given below:

1. Sam – For the formal opportunity of learning he should attend webinars to gain skills and knowledge regarding financial work. For the informal opportunity of learning, he should do job rotation to gain knowledge from various activities and work (Ohnos, 2021).
2. Bailey – For the formal opportunity of learning he should attend sessions of training at the workplace. For the informal opportunity of learning, he should do activities of team building that will help him to know how one should work in a team (Åström & Murray, 2021).
3. Ashley – For the formal opportunity of learning he should attend workshops on the organization. For the informal opportunity of learning, he should online videos related to marketing that will help in gaining skills and knowledge regarding marketing (Åström & Murray, 2021).

Assessment Task Two

Session 1

Date – 25-09-2022

Time – 10:00 am

Duration – 10 minutes

Attendees – Manager, Project manager and team members

Venue – Conference hall

Project manager & manager – Good morning, all!

Team members – Good morning, sir!

Project manager & manager – How are you all?

Team members – We are fine sir, what about you?

Project manager & manager – We are also fine. We have conducted this meeting for discussing the progress of your performance as last time I conducted the meeting and in that you all were not looking enthusiastic and I also noticed you all groaning in the middle of the meeting.

Team members – Yes, sir we all were not feeling energetic at that time.

Project manager & manager – But this behaviour of yours is not good as you all are working in a team and should make decorum of the teamwork and should follow all the guidelines.

Team members – Next time we will not behave like this and maintain the decorum.

Project manager & manager – Okay then next time you should follow all guidelines and I will not tolerate any irrelevant behaviour from you all.

Team members – Yes sir!

Project manager & manager – Okay then in the next session I will discuss some of the strategies for building and maintaining the effectiveness of the team. I request you all to attend that session.

Team members – Okay sir!

Session 2

Date – 26-09-2022

Time – 10:00 am

Duration – 10 minutes

Attendees – Manager, Project manager and team members

Venue – Conference hall

Project manager & manager – Good morning, all!

Team members – Good morning, sir!

Project manager & manager – How are you all?

Team members – We are fine sir, what about you?

Project manager & manager – We are also fine and we hope you all have understood the things that we have discuss in the previous session.

Team members – Yes, sir we have understood all those things efficiently.

Project manager & manager – Okay then we will proceed to discuss the strategies for maintaining and building the effectiveness of the team and these are given below:

1. Purpose of the project will be defined to each member of the team
2. Team will be assembled by implementing activities of team building
3. Objectives of the project will be determined
4. Expectations will be set for each member of the team
5. Performance of team members will be monitored and reviewed time-to-time
6. The success of the team will be celebrated to increase and maintain enthusiasm among team members.

Team members – Okay sir we understood your strategies.

Project manager & manager – We will soon implement these strategies and these strategies will help in enhancing your performance in the project of re-branding. In the next session, we will discuss the importance of teamwork.

Team members – Okay sir!

Session 3

Date – 27-09-2022

Time – 10:00 am

Duration – 10 minutes

Attendees – Manager, Project manager and team members

Venue – Conference hall

Project manager & manager – Good morning, all!

Team members – Good morning, sir!

Project manager & manager – How are you all?

Team members – We are fine sir, what about you?

Project manager & manager – We are also fine and we hope you all have understood the strategies that we discussed in the previous session.

Team members – Yes sir we understood those strategies effectively.

Project manager & manager – Okay then will now proceed to discuss the importance of teamwork. As you all know that we are working on the project of re-branding and also this is an important project for the organization so it is essential to complete this project effectively so that the objectives of the organization could be attained. To complete this project it is important to work in a team. Teamwork effectively ensures that all resources of the project are managed accurately and that less period is required to complete the project. Effective teamwork could easily contribute to effective outcomes of the project.

Team members – Okay sir!

Project manager & manager – It also mainly adds to the individuality and quality of the project. So, it is beneficial for you and the organization that we should complete this project of re-branding by maintaining effectiveness and working with the team.

Team members – Okay sir we will consider your points and will maintain the effectiveness of the team.

Project manager & manager – Okay great, now you can go back to your work.

Team members – Thank you, sir!

TEAM EFFECTIVENESS SELF OBSERVATIONS

SESSION NO:	1		2	3	Feedback
Date/Time	25-09-2022 10:00 am		26-09-2022 10:00 am	27-09-2022 10:00 am
Indicate task completion (in each session) by ticking the appropriate box using the Yes / No / N/A criteria once a required element has been achieved	r Yes r No r N/A		r Yes r No r N/A	r Yes r No r N/A
Team Context	Yes		N/A	N/A	It was discussed accurately
Team Members Profiles	Yes		N/A	N/A	Profiles of team members were discussed accurately
Teams Purpose	Yes		N/A	N/A	Team purpose was discussed effectively.
Policies, Procedures and Processes that include:
Roles and responsibilities for each team member’s work role		Yes	Yes	N/A	These were also mentioned properly.
Expected team behaviours and standards (Codes of Practice)		Yes	Yes	N/A	Behaviours of team members were not good in the first meeting
Methods of communication		Yes	Yes	N/A	Methods of communication that were taken are face-to-face meetings and interactive communication
Profile of expected individual team member behaviours		Yes	Yes	N/A	The profile of each member of the team was discussed properly
Recognition of how to address any work performance issues,		Yes	Yes	N/A	These were also discusses accurately.

Assessment Task Three

Third-Party Feedback Form (1)

Session Number		1		Observer Name:
Session Date:		25th September		Team Members: Sam, Bailey and Ashley
Session Time:		10:00 am
	During the presentation of the Team Performance Plan:
	Which of the following observable behaviours that contribute to a team’s effectiveness did the learner demonstrate during the session: ·         Open Communication ·         Active Participation ·         Contributions to team discussions ·         Supportive of other team members ·         Considered opinions of other team members ·         Took responsibility for team activities ·         Gained consensus amongst team members				Feedback   It includes Open communication, taking all responsibility for activities of team building and contributing to discussions with the team.
	Which of the following observable behaviours that build a positive culture within their work team did the learner demonstrate during the session: ·         Role Modeling ·         Coaching ·         Mentoring				Feedback   It includes coaching and mentoring.
	Outline the observable behaviours demonstrated by the Learner that contributed to: ·       Facilitating Team cohesion ·         Facilitating Teamwork ·         Liaising with stakeholders ·         Establishing open communication ·         Maintaining open communication				Feedback   It includes establishing open communication, maintaining open communication and also facilitating teamwork.
	Any other feedback/comments regarding observed behaviours Initially, the behaviour of the members of the team was not good towards the project and project manager both. But after the sessions conducted by the project members, the team members understood the importance of teamwork and then they improved their behaviour and attitude.
	Team member/observer’s name:		Signature:			Date:
	Candidate’s Name:		Signature:			Date:

Third-Party Feedback Form (2)

Session Number		2		Observer Name:
Session Date:		26th September		Team Members: Sam, Bailey and Ashley
Session Time:		10:00 am
	During the presentation of the Team Performance Plan:
	Which of the following observable behaviours that contribute to a team’s effectiveness did the learner demonstrate during the session: ·         Open Communication ·         Active Participation ·         Contributions to team discussions ·         Supportive of other team members ·         Considered opinions of other team members ·         Took responsibility for team activities ·         Gained consensus amongst team members				Feedback   It includes being supportive of other members of the team and considering the opinions of other members of the team.
	Which of the following observable behaviours that build a positive culture within their work team did the learner demonstrate during the session: ·         Role Modelling ·         Coaching ·         Mentoring				Feedback It includes coaching.
	Outline the observable behaviours demonstrated by the Learner that contributed to: ·       Facilitating Team cohesion ·         Facilitating Teamwork ·         Liaising with stakeholders ·         Establishing open communication ·         Maintaining open communication				Feedback It includes facilitating the cohesion of the team.
	Any other feedback/comments regarding observed behaviours Initially, the behaviour of the members of the team was not good towards the project and project manager both. But after the sessions conducted by the project members, the team members understood the importance of teamwork and then they improved their behaviour and attitude.
	Team member/observer’s name:		Signature:			Date:
	Candidate’s Name:		Signature:			Date:

Third-Party Feedback Form (3)

Session Number		3		Observer Name:
Session Date:				Team Members: Sam, Bailey and Ashley
Session Time:		10:00 am
	During the presentation of the Team Performance Plan:
	Which of the following observable behaviours that contribute to a team’s effectiveness did the learner demonstrate during the session: ·         Open Communication ·         Active Participation ·         Contributions to team discussions ·         Supportive of other team members ·         Considered opinions of other team members ·         Took responsibility for team activities ·         Gained consensus amongst team members				Feedback   It includes active participation and gaining consensus amongst members of the team.
	Which of the following observable behaviours that build a positive culture within their work team did the learner demonstrate during the session: ·         Role Modelling ·         Coaching ·         Mentoring				Feedback It includes mentoring.
	Outline the observable behaviours demonstrated by the Learner that contributed to: ·       Facilitating Team cohesion ·         Facilitating Teamwork ·         Liaising with stakeholders ·         Establishing open communication ·         Maintaining open communication				Feedback It includes facilitating teamwork and maintaining open communication.
	Any other feedback/comments regarding observed behaviours Initially, the behaviour of the members of the team was not good towards the project and project manager both. But after the sessions conducted by the project members, the team members understood the importance of teamwork and then they improved their behaviour and attitude.
	Team member/observer’s name:		Signature:			Date:
	Candidate’s Name:		Signature:			Date:

Presentation

References

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Eckstein, H. (2015). Division and cohesion in democracy: A study of Norway (Vol. 1234). Princeton University Press.

Forsyth, D. R. (2018). Group dynamics. Cengage Learning.

Homans, G. C., Hare, A. P., & Polley, R. B. (2017). The human group. Routledge.

Ohnos, T. (2021). Taiichi Ohnos Workplace Management. McGraw-Hill Education.

Pettinger, R. (2020). Introduction to management. Bloomsbury Publishing.

Schechner, R. (2017). Performance studies: An introduction. Routledge.

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Shewan, L. G., Coats, A. J. S., & Henein, M. (2018, August). Authors’ Responsibilities and Ethical Publishing. In International Cardiovascular Forum Journal (Vol. 13).

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