Assessment 1

Questions and Answers

Question
1.	Explain the meaning for each of the following innovation and continuous improvement concepts. Provide an example where possible.
1.1 Approval process		It is the kind of workflow which consist of the range of steps that the work should pass for being approved (Van Niekerk & Getz, 2019).
1.2 Change Management		It is the organized approach to dealing with the transformation of processes and goals of the organization.
1.3 Coaching		It is the method of instructing the group or individual on how to develop various skills to improve performance.
1.4 Contingency Plans		It is a plan made for taking into account the probable future circumstance.
1.5 Continuous Improvement		It is the technique of lean improvement that assists in streamlining workflow.
1.6 Cost Benefit Analysis		It is the procedure utilized for measuring the benefits of the decision or taking relevant action deducting the costs related to taking that particular action.
1.7 Creativity		It is the tendency for generating or recognizing possibilities or ideas that might be useful to solve issues.
1.8 Feedback		It is information about the performance of an individual or product which is utilized as the basis for enhancement.
1.9 Gap Analysis		It is the method of evaluating the business performance for determining whether the objectives of the business are met or not.
1.10 Innovation		It is the process or action of innovating.
1.11 Knowledge Management		It means effective handling of resources and information within the organization.

1.12 Learning	It is the acquisition of skills or knowledge through experience and study.
1.13 Mentoring	It is the method of giving support and guidance to individuals that will help them in process of development and learning.
1.14 Objectives	It is the goal towards which the efforts are directed (Van Niekerk & Getz, 2019).
1.15 Organisational Attitudes	These are the ways through which the individuals within the company respond.
1.16 Organisational Culture	It is the collection of practices that inform and guide the actions of entire members.
1.17 Organisational Values	These are the guiding standards that give the organization direction and purpose.
1.18 Project Management	It is the application of experience for achieving particular objectives as per the criteria of project approval within approved parameters.
1.19 Quality Management	It is the act of overlooking entire activities required to maintain the desired excellence level.
1.20 Rewards Program – Staff	These are the programs mainly set up by the organization for rewarding performance and motivating staff.
1.21 Risk Management	It is the process of managing and monitoring probable risks for reducing negative implications for the organization.
1.22 Supply Chain	It is the network of entire individuals, activities, and organizations involved in the sale and creation of the product.
1.23 Stakeholders	It is the party that mainly has an interest in the organization and could either impact or be impacted by the business.

1.24 Sustainability		It is the capability for being maintained at a definite level.
1.25 Timeframes		These are the particular time structure in which specific thing happens.
1.26 Workplace		It is the place where individuals work.
2.	Identify two methods of cost-benefit analysis. Briefly explain when each method should be used.
Method			Explanation of When Each Method is Used
a. Net present value			It is the current value of cash flow at the needed return rate of the project mainly compared to the first investment
b. Payback period			It is the time amount it mainly takes for recovering the investment cost (Ross, 2017).
3.	Define knowledge management systems. Provide at least two examples of knowledge management systems used in an organisation.
a. Definition of knowledge management systems
These are the system of IT that store knowledge for improving collaboration.
b. Two examples of knowledge management systems
1. Self-service portals
2. Forums of community
3. Bases of knowledge (Ross, 2017).

4.		For each of the following creativity and innovation theories, explain what each theory means.
Creativity and Innovation Theory			Brief Explanation of the Theory
a. Incremental innovation			It is the sequence of little improvements that are made to the present services or products of the organization.
b. Disruptive innovation			It is the procedure of changing the expensive service or product into accessible and affordable to the wider population (Heagney, 2016).

5.	Not every new idea or product or method can be termed as an innovation. List at least four (4) key tenets of innovation.
1. Determine the expectations, wants and needs of the consumer
2. Innovation must be focused and simple
3. Innovation sources for opportunities should be analyzed
4. Innovation must target leadership

6	Complete the table below: § Identify at least four (4) learning principles used in a workplace. § Outline how each principle effectively facilitates learning. § Outline how each identified principle can be applied in a workplace setting. *Conduct your own research to determine how each principle can be applied in the workplace.*
Learning Principle			How each Principle Facilitates Effective Learning	Application of each Principle the Workplace
1. Performance standards			It gives employees the structure of how the organization expects them to perform.	These are applied for ensuring that both employees and employers are on a similar page regarding expectations of the job.
2. Guidance			It assists the individuals in understanding their potential for acquiring knowledge	It enhances the work relation and uses for facilitating the potential of individuals

3. Communication

It promotes efforts, changes attitudes and inspires thinking.

It builds employee engagement, satisfaction and morale.

4. Feedback

It is very productive for the learning of students when they are explained what is right and what is wrong.

It motivates employees; also enhances the performance of the team (Heagney, 2016).

7.	Listed below are three different objectives of an organisation. Identify the most appropriate quality management and continuous improvement theory to meet that objective and briefly explain why this theory is the most appropriate.
Organisational Objective		Quality Management and Continuous Improvement Theory
1. Minimise variance (variation) in time taken for forms processing		Continuous improvement- it is all about the ongoing development of a specific service or product. This way of thinking enables the organization to recognize changes and adjust its operations accordingly. Quality management- Although we are all aware that it is nearly difficult to completely eliminate variances, we can lessen the impact they have. We must continuously analyses new and developing patterns in the corporate environment if we are to lessen the impact of variation (Golestaneh, et al., 2021).
		Explanation
		this theory is most suitable because it helps in reducing the variance.
2. Reduce wastage on the production floor		Quality Management and Continuous Improvement Theory
		Continuous improvement theory- According to this theory, a product can be improved by recognizing the needs of the market & making changes in response to those needs. Quality management theory- This idea focuses on administering, collecting, assessing, and monitoring data. A particular set of statistical and mathematical techniques used in quality management help to shrink the factory floor.
		Explanation
		this theory is most suitable because it helps in reducing the wastage.
3. Implement continuous improvement across the entire organisation		Quality Management and Continuous Improvement Theory
		Continues improvement Theory: The improvement of goods and services that are environmentally friendly is the main goal. Quality Management: The primary goal of quality management is to raise the standard of goods and services provided to the public.

		Explanation
		this theory is most suitable because it helps in implementing the continuous improvement.
8.	Complete the table below by: § Identify at least three (3) concepts of effective risk management. § Discuss how each concept increases effectiveness of risk management processes § Discuss how each concept can be applied in a workplace setting Conduct your own research to determine how each risk management concept is to be applied in a workplace.
Concepts of Effective Risk Management		Explanation of How Each Concept Increases Effectiveness of Risk Management Processes		Application of Each Risk Management Concept into Workplace Setting
1. strong management		to reduce the risk management will be helpful		Strong management would result in the development of risk-appropriate policies.
2. with the decision making integrate the risk		in decision making it will be helpful in making people aware about or regarding the risk		in management it can be applied to making an effective decision.
3. continuous development		if there is continuous development it will lead to better decision-making and growth of the organization.		continuous development can be done by seeking feedback from the employees and applying their feedback in the decision making. As they are the person who knows the organization very well.

9.	Outlined below are core internal systems in an organisation. For each of these systems, identify and define at least two (2) key aspects based on which improvements can be defined and measured for each of them.
Internal Systems			Key Aspects	Definition
1. Supply Chains			a. planning	to get the better results from the supply chain, the process starts with the planning. It helps in matching the supply with the demands of customers and manufacturing.
			b. sourcing	effective supply chain depends on strong relationship with the suppliers. Souring is done with the supplier through the process of manufacturing.

2. Operational Systems	a. security management	The security management system serves as supervisor mode and provides a highly secure firewall for the system. OS handles and quickly fixes the faults without any problems.
2. Operational Systems	b. process management	it helps in effectively managing the operating system without any kind of time delay or overlapping.
3. Product Systems	a. consistency of data	data consistency produced within the organization.
3. Product Systems	b. accuracy of data	it is the data quality measures based on the factors like reliability, completeness and accuracy.
4. Service Systems	a. capacity management	management of capacity within the organization.
4. Service Systems	b. service level management	management of services within the organization (Traunspurger, et al., 2019).

10.	Outline and explain each of the five (5) steps for conducting gap analysis.
Step		Explanation
1. focus area is defined		boundaries are set and scope of analysis is defined.
2. desired future state is identified		then desired future state is framed for innovation in fairly larger terms.
3. current state is assessed		when the future state is identified now its time to get the understanding about the current stage. SWOT analysis can be conducted to assess the current state.
4. right KPIs are choose		for every focused area some specific measured will be added.
5. action plan is created		a specific action plan is created to conducted the gap analysis (Haegerbaeumer, et al., 2019).

11.

Explain what an Internal Stakeholder is and provide at least three (3) examples of who an Internal Stakeholder may be.

Internal stakeholders are those who have a direct interest in a firm, for instance through employment, administration, or investments.

examples-

1. top management

2. project team members

3. resource manager (Mosaddad, et al., 2021).

Assessment 2

Task 1

INNOVATION AND CONTINUOUS IMPROVEMENT FACT SHEET
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia
Date Prepared	25 – 08 – 2022

SYSTEMS AND PROCESSES – KEY OBJECTIVES

Key Systems

Indicate the name and a brief description of the system.

Performance Objective

Sustainability Objective

a. Customer relationship management

Client feedback

To make a long relationship with the client by providing the right service

b. Marketing

The number of the customer subscription

Adapting as per the market requirement

Key Processes

Indicate the name and a brief description of the process.

Performance Objective

Sustainability Objective

a. Customer support system

Assisting with every query

Enhancing the system

b. Marketing strategies

Making the right strategy to attract a different group

Making a plans for every group

EVALUATION AND MONITORING STRATEGIES

Evaluation Strategy
Strategy	Checking the database
Established Date	25 – 08 – 2022
Evaluation Metrics	Performance	Sustainability
	1 Increasing subscription 2 positive customer feedback	Make sure to make changes as per the market need.
Evaluation Tools/Methods	Report of data of customer subscription and the complaint from the client
Outcome	The result will show the direction of the process

Monitoring Strategy
Established Date	25 – 08 -2022
Monitoring Schedule (select anyone)	¨ Daily	¨ Weekly	¨ Monthly	¨ Annual	¨ Other (please specify)
Outcome	Constant observation (Akaeze, 2016).

TEAM MEMBERS

Member 1 Details
Name	Jack
Contact Information
User Role List the relevant system or process that this team member uses, from the table above and their role/function for that system/process.
System/Process Used by Team Member			Team Member’s Role in the System/Process
Customer support			Customer support
Communication to Team Member
Ways of Working		Making changes in strategies
Key Objectives		Increase client satisfaction
Expectations		Positive client feedback
Desired Outcomes		Continue to make improvements

Member 2 Details
Name	John
Contact Information
User Role List the relevant system or process that this team member uses, from the table above and their role/function for that system/process.
System/Process Used by Team Member			Team Member’s Role in the System/Process
Marketing			Marketing
Communication to Team Member
Ways of Working		Making changes as per requirement
Key Objectives		To increase customer subscription
Expectations		Increase customer subscription
Desired Outcomes		Manage customer subscription

Task 2

MEETING MINUTES
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia

[MEETING TITLE]

Date	25 – 08 -2022	Time	18:00		Meeting Location	Meeting hall
Purpose of meeting		To identify the new areas of improvement in the organizational system and process
Facilitator		Operational manager
Notetaker		Staff member
Attendees		Attendees must sign beside their name after the meeting. Internal stakeholders
Review of Previous Action Items Write NA or Nil if not applicable for this meeting.
Action Items				Person Responsible		Remarks
Offers for new member				Financial manager		Increased client
Ease of subscription				Project manager		Quick subscription adapted
strategies				Manager		New strategies for work

Agenda Item 1: [Topic]

Discussion

To increase the customer subscription

Agenda Item 2: [Topic]

Discussion

To make changes as per the requirement of the industry

Agenda Item 3: [Topic]

Discussion

Plan for different age groups (Byukusenge, & Munene, 2017).

Agenda Item 4: [Topic]

Discussion

Revised marketing strategies

Action Items for Next Meeting
Action Items	Person Responsible	Target Date
To increase customer subscription	Manager	26 – 08 – 2022
To increase customer satisfaction	Relation manager	26 – 08 – 2022
To manage customer retention	Supervisor	26 – 08 – 2022

Task 3

Meeting roleplay

Operational manager: good morning to both of you present over here today.

Team member: good morning to you too sir.

Operational manager: as you all know that this meeting is about innovation-based coaching on which the ideas will be discussed for the betterment of the firm.

Team member: ok sir as we already have something to suggest too it will be a good opportunity

Operational manager: ok then let’s begin

Team member 1: sir for marketing we can make a brand t-shirt and logos on it.

Operational manager: that’s great do it.

Team member 2: sir to make better relationships with the customer we can increase the support staff

Operational manager: very good do it.

Team member: thank you, sir

Operational manager: okay then this is all for this meeting thank you for joining.

Team member: your welcome sir.

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: meeting summary

Attachment:

Dear stakeholder,

This is to inform you all about the meeting which has been conducted for the coaching to the team member please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

Task 4

Mentoring session 1

Operational manager: good morning

Team member: good morning sir

Operational manager: this mentoring session is about providing you the right guidance about how you can do better in customer satisfaction and can increase their overall experience, to do so you must be creative and include different points of view which must include the customer’s personal and don’t forget that the customer must have an experience that he can not forget.

Team member: yes sir I understand the whole concept that you are trying to convey and I will implement it as soon as possible.

Operational manager: all right thank you for attending the meeting

Team member: your welcome sir.

Mentoring session 2

Operational manager: good morning

Team member: good morning

Operational manager: this meeting is about how you can increase the marketing area so that you can target more try to be innovative more as you have suggested about the logo on a shirt like that keep it up.

Team member: thank you sir I will

Operational manager: thank you for joining me today

Team member: your welcome sir

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: meeting summary

Attachment:

Dear stakeholder,

This is to inform you all about the mentoring session which has been conducted for the team member for better growth in their respective work area. please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

Task 5

INNOVATION AND CONTINUOUS IMPROVEMENT OPPORTUNITIES REPORT
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia
Date Prepared	25 – 08 – 2022

PERFORMANCE VARIANCE ANALYSIS

Performance Variance Analysis 1
System / Process Name	Customer relation management
System / Process Type	¨ Supply Chain	¨ Operational System	¨ Service System
Documents Analysed
Performance Report	Name: customer relation Date: 25 – 08 – 2022
Organizational Plan	Name: to enhance customer relation Date:
Variance Analysis
Amount of Variance	As per the changing need of customer it has been observed that there is much more can do to increase the service in many different ways.
Cause of Variance Analyze and explain the reason for variance, for example, objectives were mapped incorrectly.	The main cause is the recent pandemic that has to change the client way of thinking and now they are more focused on their safety (Chaudhary, et al., 2015).

Performance Variance Analysis 2
System / Process Name	Marketing strategy
System / Process Type	¨ Supply Chain	¨ Operational System	¨ Service System
Documents Analysed
Performance Report	Name: marketing strategies Date: 25 – 08 – 2022
Organisational Plan	Name: innovative marketing strategies Date: 25 – 08 – 2022
Variance Analysis
Amount of Variance	Different approaches has been introduced
Cause of Variance Analyse and explain the reason for variance, for example objectives were mapped incorrectly.	The main cause of change is the recent pandemic which has shifted the whole marketing strategy to online

	Description Briefly describe two trends and two opportunities and the source of information	Organisational Relevance Explain how the trend / opportunity is relevant to your organisation	System / Process Relevance Explain how the trend / opportunity is relevant to your organisation’s key systems and processes	Trend / Opportunity Analysis
				Internal Impact Analysis Analyse impact on internal systems or processes if the trend / opportunity becomes stronger and weaker	External Impact Analysis Analyse impact on customers, suppliers, partners, etc. if the trend / opportunity becomes stronger and weaker
Trends	a. Getting fitness in daily life	For fitness people generally go to the gym	As there is a need for marketing and the awareness around it will help in it.	It will increase the cash flow	It will promote the brand
Trends	b. Awareness of nutrition	Nutrition plays a vital role and the right information could be provided	Marketing for protein supplements won’t require	It will increase the cash flow	It will promote the brand
Opportunities	a. Can increase the client subscription	As people want to get healthier they will choose gyms for fitness purposes	As there is a need for customer subscription	It will increase the cash flow	It will promote the brand
Opportunities	b. Can also think about adding health food court	Can offer protein powder and other supplements	Can help in marketing of supplements	It will increase the cash flow	It will promote the brand

Supply Chain
System / Process Name	management
Data Source Mention how primary and secondary data was collected.	¨ Primary Data 1 overall perfromance	¨ Secondary Data 1 what persona others having about the firm.
Improvement Area	Required better service
Improvement Analysis	Need of right approach
Operational System
System / Process Name	Marketing strategy
Data Source Mention the details for primary and secondary data collected.	¨ Primary Data 1 required experienced staff	¨ Secondary Data 1 need the external data for the better approach
Improvement Area	Required online marketing service
Improvement Analysis	There is a need of digital marketing
Service System
System / Process Name	Customer relation
Data Source Mention the details for primary and secondary data collected.	¨ Primary Data 1 client feedbacks	¨ Secondary Data 1 brand value and standards
Improvement Area	Better customer service
Improvement Analysis	As per the current market requirement

GAP ANALYSIS

	System / Process	Organisation Objective	Current State Performance	Improvement Need Identify the performance gap	Gap Analysis Identify the causes	Improvement Opportunity Select one cause as the improvement opportunity with explanation
Supply Chain	Management	Smooth supply needed	Better	Nothing much	Disturbed due to pandemic	Take the advantage of the situation by creating the solution
Operational System	Marketing	Revised marketing strategy needed	Good	Keep going	Disturbed due to pandemic	Provide the solution
Service System	Customer service	Better customer experience	excellent	Need to maintain	Disturbed due to pandemic	The right approach at the moment to capture the audience.

RISK ASSESSMENT

Risk Description	Risk Assessment Refer to the Risk Rating Matrix to populate the values below				Contingency Measure
Risk Description	Likelihood (L)	Impact (I)	Risk Rating (R)	Priority Level	Contingency Measure
a. Customer not getting good service	unlikely	moderate	Moderate	Medium	Immediate instance served if something get wrong
b. There is a fault in marketing strategy	rare	Major	high	Medium	Different plans to follow in failure of one plan

COST BENEFIT ANALYSI

Improvement Opportunity-1
Improvement Opportunity Implementation Approach Outline the key steps to implement the improvement opportunity		a. increase customer satisfaction b. different plan for marketing c. getting advantage in pandemic
Assumptions
Costs
Cost Head	Q1	Q2	Q3	Q4	Total per Cost Head
Cost Head	Identify the costs and benefits along with the period when they will occur. Modify the period as applicable. Ensure that the period used for costs matches the period used for benefits below.				Total per Cost Head
Customer service	$ 20	$ 60	$ 100	$ 60	$
marketing	$ 50	$ 90	$ 80	$ 90	$ 250
Total Costs per Period	$ 70	$ 150	$ 180	$ 150	$ 550
Benefits
Benefit	Q1	Q2	Q3	Q4	Total per Benefit
Customer service	$ 30	$ 70	$ 100	$ 60	$ 260
marketing	$ 50	$ 90	$ 90	$ 100	$ 330
Total Benefits per Period	$ 80	$ 160	$ 190	$ 160	$ 590
Cost Benefit Analysis
Total Cost	$ 550	Total Benefit	$ 590	Return on Investment	$ 40

Improvement Opportunity-2
Improvement Opportunity Implementation Approach Outline the key steps to implement the improvement opportunity		a. increase the revenue b. increases the sustainability c. increase the satisfaction
Assumptions
Costs
Cost Head	Q1	Q2	Q3	Q4	Total per Cost Head
Cost Head	Identify the costs and benefits along with the period when they will occur. Modify the period as applicable. Ensure that the period used for costs matches the period used for benefits below.				Total per Cost Head
Marketing	$ 20	$ 60	$ 100	$ 60	$ 240
Service to cutomer	$ 50	$ 90	$ 80	$ 90	$ 250
Total Costs per Period	$ 70	$ 150	$ 180	$ 150	$ 490
Benefits
Benefit	Q1	Q2	Q3	Q4	Total per Benefit
Marketing	$ 20	$ 60	$ 100	$ 90	$ 270
Service to cutomer	$ 60	$ 100	$ 100	$ 90	$ 250
Total Benefits per Period	$ 80	$ 160	$ 200	$ 180	$ 570
Cost Benefit Analysis
Total Cost	$ 490	Total Benefit	$ 570	Return on Investment	$ 80

PERSONNEL APPROVALS
	Objectives	Timeframes	Measures	Communication Plan
Date	25 – 08 – 2022	25 – 08 – 2022	25 – 08 – 2022	25 – 08 – 2022
Received From	Operational manager	Operational manager	Operational manager	Operational manager
Mode of Approval	email	email	email	email

Task 6

MEETING MINUTES
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia

[MEETING TITLE]

Date	25 – 08 -2022	Time	18:00		Meeting Location	Meeting hall
Purpose of meeting		To identify the new areas of improvement in the organizational system and process and the learning opportunity for the team members
Facilitator		Operational manager
Notetaker		Staff member
Attendees		Attendees must sign beside their name after the meeting. Internal stakeholders
Review of Previous Action Items Write NA or Nil if not applicable for this meeting.
Action Items				Person Responsible		Remarks
Offers for new member				Financial manager		Increased client
Ease of subscription				Project manager		Quick subscription adapted
strategies				Manager		New strategies for work

Agenda Item 1: [Topic]

Discussion

To increase the customer subscription and to provide the best customer service.

Agenda Item 2: [Topic]

Discussion

To make changes as per the requirement of the industry making contingency plan for better sustainablility

Agenda Item 3: [Topic]

Discussion

Plan for different age groups to attract more client (Hall, 2015).

Add more sections as necessary.

Agenda Item 4: [Topic]

Discussion

Revised marketing strategies to decrease the risk issue

Action Items for Next Meeting
Action Items	Person Responsible	Target Date
To increase customer subscription	Manager	26 – 08 – 2022
To increase customer satisfaction	Relation manager	26 – 08 – 2022
To manage customer retention	Supervisor	26 – 08 – 2022

Task 7

INNOVATION AND CONTINUOUS IMPROVEMENT IMPLEMENTATION REPORT
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia
Date Prepared	25 – 08 – 2022

PRE-IMPLEMENTATION CHECKLIST

Organisation Implementation Plan
Plan Name	Innovation at work place
Plan Date	25 – 08 – 2022
System/Process Name	Customer service
Target Outcome	better
Organisation Transition Plan
Plan Name	Innovation in workplace
Plan Date	25 – 08 – 2022

INNOVATION IMPLEMENTATION DETAILS

Objectives

To increase the customer base by the mean of increased subscription of client

Method/Framework

By providing the better customer service and with proper marketing

Activities	Timelines
Activities and timelines may also be represented using a Gantt chart.
Building the customer base	6 month
Making a better marketing strategy which targets the desired audience	6 month
Testing and Trialling Explain support for testing and trialling of new ideas prior to full implementation.
Doing it on a small scale to check the reponse on a small area
Outcomes/Milestones
It resulted in success and provide the direction for the major action plan to perform
Communications
Mostly by the E-mails

TRANSITIObN IMPLEMENTATION DETAILS

Impacted Individuals List at least two people.
Name	Previous Role/Responsibilities	New Role/Responsibilities
a. Jack	Manager	Supervisor
b. John	supervisor	Manager
Change Impact and Consequences Outline the change impact and resulting consequences such as resultant gaps in the individual’s skill or experience (change impact) or role change for the individual (consequence).
Individual’s Name	Change Impact	Consequences
a. Jack	Doing better	Doing much efficient work
b. John	Taking time to understand	Resulting in better service

Activities		Timelines
Activities and timelines may also be represented using a Gantt chart.
Training based on the theory		3 month
Training based on practical		3 month
Knowledge Transfer
Outline how knowledge transfer has been done, for example using training sessions or workshops. Include the participant, method ,and date of knowledge transfer sessions.
Knowledge Transfer Method	Participants		Date
Group discussion	Staff members		25 – 08 – 2022
Communications
Mostly by the email

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: implement innovation process

Attachment:

Dear stakeholder,

This is to inform you all about the implement the innovation process session which has been conducted for the team member for better growth in their respective work area. please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

Task 8

INNOVATION AND CONTINUOUS IMPROVEMENT POST-IMPLEMENTATION ANALYSIS
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia
Date Prepared	25 – 08 – 2022

FAILURE ANALYSIS

Analysis of causes of failure of Action Plan-1
Action Plan Outline	Increasing customer service
Performance Target	Increased positive feedbacks
Performance Achieved	No
Investigation Approach List all sources used to collect information about the failure	The data from the different resources such as internal and external reports on the work
Deviation from Plan Identify the step(s) in the action plan where any deviation occurred	The marketing was well based on the work was an appreciable but sudden and rapchangesnge in customer behavior have turned out to be a major reason for failure.


Deviation Analysis Analyze why the deviation occurred and how it could be prevented	As the earlier people won’t afraid of public places but now they have started to build fear for too crowdy places
Deviation Cause of Failure?	¨ Yes	¨ No

Root Cause Analysis of Failure Perform root cause analysis of failure if it is identified that deviation is not the cause of failure
Failure Description	As the customer has to follow the guidelines provided by the government which resulted in not going to public places and the gym comes under it.
Failure Cause Identification	Cause	Occurrence	Impact
	pandemic	rare	Very high

Analysis of causes of failure of Action Plan-2
Action Plan Outline	Marketing strategies
Performance Target	To promote the brand name
Performance Achieved	No
Investigation Approach List all sources used to collect information about the failure	The data from internal and external resources have been used for the proper analysis
Deviation from Plan Identify the step(s) in the action plan where any deviation occurred (if any)	The whole marketing strategy was not based online which lead to the failure


Deviation Analysis Analyze why the deviation occurred and how it could be prevented	Lack of online or digital marketing knowledge (Hall, 2015).
Deviation Cause of Failure?	¨ Yes	¨ No

Root Cause Analysis of Failure Perform root cause analysis of failure if it is identified that deviation is not the cause of failure
Failure Description	The pandemic which was very rapid and very sudden does not provide any time to get the balance and lead to a major failure.
Failure Cause Identification	Cause	Occurrence	Impact
	pandemic	rare	Very high

CONTINGENCY PLAN

Contingency Plan Title

Corresponds to Action Plan

Contingency Action Items

Expected Date of Implementation

Expected Outcome

Actual Date of Implementation

Actual Outcome

a. Better service system

To increase the customer satisfaction

Digital mode of service

30 – 08 – 2022

Better customer service

30 – 09 – 2022

Positive result

b. digital marketing

Manage the marketing during pandemics also

Digital mode of working

30 – 08 – 2022

Increase brand promotion

30 – 09 – 2022

Positive result

Learnings
Insights	a. Worst experience and best lessons got
	b. Add invoation
Experiences	a. Whole new experience in working in a different area
	b. Use different mode of approach
Ideas	a. Prepare for an unknown disaster
	b. Be creative ovello, V. T., & Merkhoher, M. W. (2015).

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: Confirmation of updating KMS and future planning

Attachment:

Dear stakeholder,

This is to inform you all about the Confirmation of updating KMS and future planning which has been developed for better growth in their respective work area. please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

Task 9

INNOVATION AND CONTINUOUS IMPROVEMENT EVALUATION REPORT
Learner Name
Workplace/Organisation	The bounce fitness private limited
State/Territory	Australia
Date Prepared	25 – 08 – 2022

INNOVATION AND CONTINUOUS IMPROVEMENT SYSTEM/PROCESS EVALUATION

Innovation Initiative
Initiative Overview	Title	Department
	Customer service	Relation
	Key Objectives
	To provide better service to customer
	Source of Information about Objectives
	Internal and external both sources of information
	Evaluation Round 1	Evaluation Round 2
Date of Evaluation Dates must be in accordance with the organisation policies and procedures (schedule of evaluation).	25 – 08 – 2022	25 – 08 – 2022

Key Objectives Achieved	¨ Yes  No	¨ Yes  No
Outline of Objectives Not Achieved (if applicable)	The staff has sometimes misbehaved	The client is rude and the staff doesn’t know how to handle such tricky situations
Analysis of Why Objectives were Not Achieved	Pandemic and bad communication skill	Staff doesn’t know the tricky situation to work with
Recommendations	Need training	Need training (Rezaee, 2016).

Continuous Improvement System 1
System Overview	Title	Department
	Marketing	Sales and promotion
	Key Objectives
	Increase the customer subscription
	Source of Information about Objectives

	Evaluation Round 1	Evaluation Round 2
Date of Evaluation Dates must be in accordance with the organisation’s policies and procedures (schedule of evaluation).	25 – 08 – 2022	25 – 08 – 2022

Key Objectives Achieved	¨ Yes  No	¨ Yes  No
Outline of Objectives Not Achieved (if applicable)	Decent amount of customer subscription	Decent amount of customer subscription
Analysis of Why Objectives were Not Achieved	Due to pandemic	Due to pandemic
Recommendations	Need plan around pandemic	Need plan around threats such as pandemic

COSTS AND BENEFITS OF INNOVATIONS AND IMPROVEMENTS

Innovation – 1
Innovation Outline	A better and more innovative approach to customer
Associated System/Process	Customer relation
Assumptions for cost and benefit calculations	The technology that has been used for the purpose and the resulted customer subscription
Innovation Costs and Benefits
Cost		Amount of Cost in $	Benefit	Amount of Benefit in $
Phones		$ 100	Better satisfaction of the client	$ 250
computer		$ 150	More subscription	$ 300

Total Costs		$ 250	Total Benefits	$ 550

Innovation – 2
Innovation Outline	Digital marketing of the firm
Associated System/Process	Marketing
Assumptions for cost and benefit calculations	Getting more client
Innovation Costs and Benefits
Cost		Amount of Cost in $	Benefit	Amount of Benefit in $
Computer		$ 200	More brand value	$ 300


Total Costs		$ 200	Total Benefits	$ 300

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: seeking feedback

Attachment:

Dear stakeholder,

This is to inform you all about the evaluated innovations and continuous improvement system and process which was provided that each and everything suggested by you has been included and expecting the better result from it now which has been developed for better growth in their respective work area. please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

Task 10

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: feedback reviewed

Attachment:

Dear stakeholder,

This is to inform you all about the feedback which was provided that each and everything suggested by you has been included and expecting the better result from it now which has been developed for better growth in their respective work area. please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

Task 11

Reward program

The reward program is based on different criteria which are as follows:

1 over time

2 good work

3 employees of the time.

This kind of activity resulted in increasing the employee’s overall will to better more and build a healthy competition.

E-Mail to Stakeholders

To: stakeholders@bouncefitness.au.in

Cc:

BCC:

Subject: reward progra

Dear stakeholder,

This is to inform you all about the reward which was given to the staff as of their hard work which has been developed for better growth in their respective work area. please review it by yourself.

Kindly Regards

ABC

Operational manager

Bounce Fitness

References

Akaeze, C. (2016). Exploring strategies required for small business sustainability in competitive environments (Doctoral dissertation, Walden University).

Byukusenge, E., & Munene, J. C. (2017). Knowledge management and business performance: Does innovation matter?. Cogent Business & Management, 4(1), 1368434.

Chaudhary, R., Pandey, J. R., & Pandey, P. (2015, October). Business model innovation through big data. In 2015 international conference on green computing and Internet of Things (ICGCIoT) (pp. 259-263). IEEE.

Golestaneh, H., Guerreiro, M., Pinto, P., & Mosaddad, S. H. (2021). On the role of internal stakeholders in place branding. Journal of Place Management and Development.

Haegerbaeumer, A., Mueller, M. T., Fueser, H., & Traunspurger, W. (2019). Impacts of micro-and nano-sized plastic particles on benthic invertebrates: a literature review and gap analysis. Frontiers in Environmental Science, 7, 17.

Hall, B. H. (2015). Business and financial method patents, innovation, and policy. Scottish Journal of Political Economy, 56(4), 443-473.

Hall, B. H. (2015). Business method patents, innovation, and policy.

ovello, V. T., & Merkhoher, M. W. (1993). Risk assessment methods: approaches for assessing health and environmental risks. Springer Science & Business Media.

Rausand, M. (2013). Risk assessment: theory, methods, and applications (Vol. 115). John Wiley & Sons.

Rezaee, Z. (2016). Business sustainability research: A theoretical and integrated perspective. Journal of Accounting literature.

BSBSTR601 Manage Innovation And Continuous Improvement

Assessment 1

Assessment 2

Task 1

Task 2

Task 4

Task 6

Task 7

Task 8

Task 9

Task 10

Task 11

References

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