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Instructions to student |
| Schedule a suitable time with the trainer and assessor in week 4 of class to present, negotiate and finalise the stakeholder engagement and communication approaches with a group of stakeholders: representatives from the project management team, and from the program board (played by a group of classmates), in simulated work conditions.
The trainer and assessor will observe and evaluate your performance during the Role-Play. Before the meeting · Make sure that the engagement and communication plans are ready · Prepare to present the plans and to engage the group of stakeholders to support the plans and the program During the meeting · Present the plans · Take the opportunity to build and maintain effective working relationships · Share information about the program, focusing on stakeholder engagement and communication · Work towards achieving an agreement on the communication and engagement approaches you planned for · Consider different stakeholder interests and expectations when making program decisions · Identify create and utilise linkages to enhance knowledge sharing and commitment · Use active listening and questioning techniques to confirm understanding After the meeting · Record any change/adjustment/refinement to the plans agreed with the group of stakeholders. · Apply any change/adjustment/refinement to the plans agreed with the group of stakeholders and submit the finalised version. Duration: 30-45 minutes If you are absent from class, it is your responsibility to make alternative arrangements with the trainer and assessor to undertake the Role-Play. You may only reschedule once. |
| Instructions to assessor |
| The student is required to present, negotiate and finalise the stakeholder engagement and communication plans with a group of stakeholders: representatives from the project management team, and from the program board (played by a group of classmates), in simulated work conditions.
Observe and evaluate the performance of the student during the Role-Play. · Print the Observation checklist before the Role-Play. · Make sure to adjust this document to allow enough space for comments and feedback. · Discuss the requirements of the Role-Play with the student to make sure that he/she is clear on what is expected. · Observe and evaluate the performance of the student during the Role-Play using the checklist provided · Ask the student to answer the support questions in this document and provide feedback · Discuss the feedback with the student · All parties to sign and date · The student to submit the observation checklist with his/her assessment You will be looking for the student’s demonstrated ability to apply the knowledge and skills required to plan and agree on approaches to engage program stakeholders. |
OBSERVATION
| Assessor to complete –
Tasks observed and standards expected |
Yes /No |
| Student performs work in an organised manner:
o The stakeholder engagement and communication plans are ready o The student prepared to present and engage with the stakeholders |
Yes ☐ No ☐ |
| Comments: | |
| The student :
o Demonstrates knowledge of stakeholder engagement methods and techniques o Presents stakeholder engagement plans effectively o Shares information about the program focusing on stakeholder engagement and communication |
Yes ☐ No ☐ |
| Comments: | |
| The student engaged the group of stakeholders effectively:
o Takes the opportunity to build and maintain effective working relationships o Works towards achieving an agreed outcome o Collaborates with the group o Identifies, creates and utilises linkages to enhance knowledge sharing and commitment o Considers different stakeholder interests and expectations when making program decisions |
Yes ☐ No ☐ |
| Comments: | |
| The student uses communication techniques such as:
o Active listening o Questioning o Summarising o Rephrasing |
Yes ☐ No ☐ |
| Comments: | |
| The student negotiates effectively with the stakeholders:
o Uses negotiation techniques such as accept, compromise, collaborate or competing o Has identified non-negotiable o Is hard on the problem and soft on the person o Seeks common ground |
Yes ☐ No ☐ |
| Comments: | |
| At the end of the meeting, the student:
o Has reached an agreement on communication approaches o Has reached an agreement on stakeholder engagement approaches |
Yes ☐ No ☐ |
| Feedback to student | |
| Student to complete –
Questions to support the observation |
Answer /Response provided
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| What policies and procedures did you consider when writing the communication and the stakeholder engagement plans? | Organisational objectives, regulatory requirements, and industry standards were taken into account when developing the policies and procedures for the plans for stakeholder involvement and communication. |
| What were your non-negotiables when negotiating with stakeholders? | The following were non-negotiables in stakeholder negotiations: respect to moral principles, openness, and dedication to organisational ideals. |
| How did you accommodate differing stakeholder interests and expectations during the meeting with the group? Provide an example. | Different stakeholder interests and expectations were met through actively listening, outlining objectives and problems, and identifying win-win solutions. In a meeting with a varied collection of stakeholders, for instance, the emphasis was changed from individual interests to shared ground, leading to a cooperative decision. |
| What did you do well? What could you improve? | Stakeholder-centered thinking, active listening, and effective communication were positives. More thorough stakeholder analysis, better expectations management, and proactive follow-up are all areas that might use improvement. |
| Assessor’s feedback:
The responses provide supporting evidence of the knowledge and skills required to plan and agree on approaches to engage program stakeholders: Yes ☐ No ☐ |
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| Task Outcome
Satisfactory ☐ Not Yet Satisfactory ☐ |
| Student signature acknowledging the feedback
_______________________________________________________
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| Assessor name………………………………………………………………………………………….
Assessor signature: ……………………………………………… Date: …………………………… |