BSBPMG532 Manage project quality
Student Declaration
To be filled out and submitted with assessment responses
◻ I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
| Unit Title
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| Student signature | Date | |
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| ——OFFICE USE ONLY—–
For Trainer and Assessor to complete: ◻ Student requested reasonable adjustment for the assessment |
| Marking Sheet
Completed successfully Did the student satisfactorily: |
Comments | Y | N | DNS |
| The student has satisfactorily completed and submitted the following:
· Process Audit in Task 3.1A · Deliverable Audit in Task 3.1A · Email to Project Sponsor in Task 3.1B · Change Request Form in Task 3.1C · Addressing of scenarios in Task 3.1D · Status Report in Task 3.1D · Record keeping process in Task 3.1E · Record keeping sample in Task 3.1F · Lessons Learned Report in Task 3.2 · Process Audit in Task 3.3A · Deliverable Audit in Task 3.3A · Process redesigned in Task 3.3B · Addressing of scenarios in Task 3.3C · Status Report in Task 3.3C · Lessons Learned Report in Task 3.3D |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Perform quality assurance audit of project processes for compliance with agreed plans · Assess quality control of project and product output according to agreed quality specifications This is evidenced by: · Process Audit in Task 3.1A · Deliverable Audit in Task 3.1A · Process Audit in Task 3.3A · Deliverable Audit in Task 3.3A |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify causes of variance to quality metrics and undertake remedial action · Maintain a quality management system for timely recording of quality audit data · Review processes and implement agreed on changes continually throughout the project life cycle · Review project outcomes against performance requirements
This is evidenced by: · Process Audit in Task 3.1A · Deliverable Audit in Task 3.1A · Email to Project Sponsor in Task 3.1B · Change Request Form in Task 3.1C · Addressing of scenarios in Task 3.1D · Status Report in Task 3.1D · Record keeping process in Task 3.1E · Record keeping sample in Task 3.1F · Process Audit in Task 3.3A · Deliverable Audit in Task 3.3A · Process redesigned in Task 3.3B · Addressing of scenarios in Task 3.3C · Status Report in Task 3.3C |
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☐ | ☐ | ☐ |
| Demonstrated ability to:
· Identify and document lessons learned and recommended improvements
This is evidenced by: · Lessons Learned Report in Task 3.2 · Lessons Learned Report in Task 3.3D |
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☐ | ☐ | ☐ |
| When collaborating with the group, the student has actively participated in group work with a substantial contribution that can be assessed individually for all the requirements of this task. |
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☐ | ☐ | ☐ |
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Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
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| Assessor Name:
Assessor Signature:
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Task 3 – Implement quality processes and improvements
| Task summary and instructions | |
| What is this assessment task about? | Task 3.1 and 3.2 build on Task 2.1
Task 3.3 builds on Task 2.2 This task comprises of the following assessment methods: · Product-based ☒ · Direct observation of Role-Play ☒ · Case Study ☒ · Other (specify) ☐ It has been designed to evaluate your ability to/competency in: · Perform quality assurance audit of project processes for compliance with agreed plans · Assess quality control of project and product output according to agreed quality specifications · Identify causes of variance to quality metrics and undertake remedial action · Maintain a quality management system for timely recording of quality audit data · Review processes and implement agreed on changes continually throughout the project life cycle · Review project outcomes against performance requirements · Identify and document lessons learned and recommended improvements You are required to address the following: · Task 3.1 Implement project quality processes
· Task 3.2 Identify and document lessons learned
· Task 3.3 Case Study
o Identify and document project lessons learned Although the assessment requires group collaboration to simulate a work environment, the assessment submission is individual, and it will be marked as such. |
| What do I need to do to complete this task satisfactorily? | · submit the completed assessment tasks, according to instructions,
· complete the tasks with sufficient detail and professionally present them, · use your own words and reference sources appropriately, · meet the word count where required, · use the scenario provided, · use the templates provided where required, · for your performance to be deemed satisfactory in this assessment task you must satisfactorily address all of the assessment criteria, · if part of this task is not satisfactorily completed you will be asked to complete further assessment to demonstrate satisfactory performance. |
| Specifications | You must deliver/participate in:
· Consult and collaborate with the project team as required You must submit to GOALS · Process Audit · Deliverable Audit · Email to Project Sponsor · Change Request Form · Addressing of scenarios · Status Report · Record keeping process · Record keeping sample · Lessons Learned Report · Process Audit (Case Study) · Deliverable Audit (Case Study) · Process redesigned (Case Study) · Addressing of scenarios (Case Study) · Status Report (Case Study) · Lessons Learned Report (Case Study) |
| Resources and equipment | • Computer with Internet access
• Access to Microsoft Office suites or similar software • Learning material • Scenario for assessment as provided • Appendices as provided • Relevant policies and procedures as provided • Templates as provided |
| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment. |
Complete the following activities:
Task 3.1 Implement quality processes
This task builds on Task 2.1 and requires you to:
- Undertake quality assurance audits
- Assess quality control
- Identify causes of quality variance to quality metrics and undertake remedial actions
- Maintain quality records
- Quality audits
- Perform two quality audits in collaboration with the project team:
- A quality assurance audit of a project process (Template 1) for compliance with the agreed quality plans.
Review the following policies from the Policies and Procedures folder:
- Continuous Improvement Policy
- Quality Management Policy
against the quality management requirements for the project.
Identify areas for improvement in both approaches to align with project needs.
- A quality control audit (Template 2) of a project deliverable.
Consider this project deliverable:
Finding premises in Sydney CBD (800-1000 square meters, onsite parking for staff, natural light). Ideally, there will be enough room for 5-7 classes, one meeting room, one computer lab, 1 x student kitchen, student lounge, 1 x staff kitchen, three offices for staff, toilet facilities.
Research premises in Sydney CBD that meet those requirements (you could use a website like https://www.realcommercial.com.au, for example).
Select a suitable property for rent and audit it against the requirements you set for this deliverable
- Identify causes of variance to quality metrics and plan for remedial actions
Template 1 -Process Audit
| REPORT NAME: Audit Process of infrastructure AUDIT DATE: 16-07-2022 AUDIT TYPE: Infrastructure AUDIT TEAM LEADER: _ |
| Audit Summary: The audit was done on the date 16-07-2022 for the premise that was founded by the project manager and the audit was done because there was a problem in the space area of the parking and the meeting room of the premise and also for staff offices. |
| Audit objective: to audit was done to manage the space that was reported and found by the project manager. |
| Audit Participants: project manager, artist, BoD and Marketing Manager |
| Checklist(s)/Guideline(s) Used: The Space area of the parking that was advised |
| Documentation/Work Products/Activity Examined: Property area of the Premises. |
| Brief Descriptions of substandard issues and possible causes: the issues that are concerned about the size of the parking and the office area for the management. |
| Impact of Issues: Serious ☐ Critical ☐ Major ☒ Moderate ☐ Minor ☐ None ☐ |
| Audit Status:
Substandard issues found ☒ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☒ |
| FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMS |
| The size of the parking is not recommended by the organization but the size will be reasonable. The size of the parking was found very less and the office premises is found somewhat different what actually was recommended. |
| Description of how the remedial actions were implemented: the remedial action for the premise is to find a sufficient place of parking and some renovation is needed in the office area so that it can fit in the regarding areas. |
Template 2 -Deliverable Audit
| REPORT NAME: Audit Process of infrastructure AUDIT DATE: 16-07-2022 AUDIT TYPE: Facilities AUDIT TEAM LEADER: _ |
| Audit Summary: The facilities that are recommended are satisfactory and also need some improvement in the areas of the kitchen and also in some rooms. |
| Audit objective: to find any lacking in the project and monitor them according to KPIs |
| Audit Participants: project Manager, Board of Directors |
| Checklist(s)/Guideline(s) Used: According to XYZ pty ltd. Guidelines. |
| Documentation/Work Products/Activity Examined: there is an audit of the facilities which are available inside the premises that are selected. |
| Brief Descriptions of substandard issues and possible causes: the issue is that the facilities of the kitchen and also in the office are not to that mark which is needed by the organization but it can be measured caused due to the lack of information or sometimes there will be focus area is to find the premises where is very difficult to find in the place like Sydney. |
| Impact of Issues: Serious ☐ Critical ☐ Major ☐ Moderate ☒ Minor ☐ None ☐ |
| Audit Status:
Substandard issues found ☒ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☒ |
| FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMS |
| The finding of the audit is not many serious issues these findings are to there is facilities that are needed for the organization that is not up to the mark and also can be adjustable if the management goes in the proper way. And also the space of the office are is not so sufficient but manageable. |
| Description of how the remedial actions were implemented: the issue can be resolved by the proper space management in the kitchen are and also in the office premise by adjusting the size of the furniture. |
- Communication
Write an email (Template 3) to the Project Sponsor to:
- Communicate the findings of one of the audits
- Propose an action plan to address shortfalls in quality outcomes
Attach the Audit Report to the email.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
(50-100 words)
Template 3 -Email
| Email to Project Sponsor |
| To: Projectsponser@ac.in |
| Cc: |
| Bcc: |
| Subject: Audit report of the premises |
| Date email is sent: 17-07-2022 |
| Attachments: audit report.docx |
| Dear Sir,
This mail is to inform you that the premise that you found for the XYZ company is audited by the team and we found some substandard in the premises about the issues of the infrastructure and also about the parking area. The audit report is attached with the email please go through that and suggest the better changes that you should apply to overcome these shortfalls in the project and premises. Kindly Regards, ABC XYZ Pty Ltd. |
- Change request
Complete a Change Request Form (Template 4) to implement one or more actions needed to address shortfalls in quality outcomes identified in one of the two audits.
Template 4 -Change Request Form
| Change Request – Project | ||||||
| Issued by | ||||||
| Change/s Requested | Furniture
Lightings Energy certification |
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| Reason for change/s | There was less space in the office which results in the change in the size of the furniture. There is also a need for lighting which was demanded due to the eco-friendly nature of the project. | |||||
| Impact on the project | The budget of the project will slightly increase and also this will affect the time frame of the activities that are done in such a way that they take time. | |||||
| Change authorised: | Yes/No | |||||
| Signed:
Project Manager |
Signed
Sponsor |
Signed
Client |
Signed | |||
| Date | Date | Date | Date | |||
| Record
Complete the filing record below so that the project documentation can be saved in the project management record system. |
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| Project Title: | Project Client: | Date: Version: |
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| Project Sponsor: | Project Manager: | File Name: | ||||
- Monitoring and control
Assume that the following has happened when executing the project:
| Scenarios | |
| A | 25% timeline
The outcome of the process and deliverable audits in Task 3.1A. |
| B | 50% timeline
Due to Covid 19, travels between Melbourne and Sydney are disrupted, and everyone is working from home. The Project Sponsor has added a quality requirement for purchasing furniture and equipment; they must be purchased from ethically sourced suppliers and built sustainably. |
| D | 75% timeline
You have completed an audit to review sustainable purchasing and identified the following: · Lighting is not eco-friendly · New equipment has energy-saving certifications · Coldwater taps only were installed in washrooms to save energy · A programmable climate control model which automatically turns off the heat and air-conditioning after hours has been recommended for installation · Furniture are eco-conscious |
To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
- For each scenario:
- Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
- Determine the impact of each scenario on project progress, focusing on project quality management
- Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed
| Scenario | Monitoring and control
(30-50 words/scenario) |
Impact
(30-50 words/scenario) |
Changes and updates |
| A | The deliverable is monitored in such a way that there can be receipts of all the equipment with the details. | The audit will enable the accuracy of the project and will be able to find any shortcomings that are found while doing so | All receipts needed at the time of the delivery of the deliverables |
| B | Due to covid-19, there is not possible to audit the premises and this will not be audited through regular meetings | This will impact the communication between the stakeholders and result in the inaccuracy of the project | The regular meeting will be done after every 4th day of the week. |
| C | There will be monitoring through the project needs and also cross verification with the requirements | This will increase the time frames of certain activities which lead to the time taken in the project | Will be ordered according to the demands of the projects and make it available as soon as possible. |
- Complete a Status Report (Template 5) for a scenario of choice (A, B or C).
Template 5 -Project Status Report
| Project Name: premise Infrastructure
Scenario: c Project Status G: Y: R: |
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| Overall | Timeline | Budget | Resources | Scope | Quality | Risk
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| Status | Good
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Extended by 20% | Increased by $8000 | Technological resources | Improvement in the area | Good | Environment |
| Status Report | ||
| Project Name Premise Infrastructure
Prepared by: Date: Attention to: |
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| Summary report
Use this section for summary information about the status of the project. Consider: · Deliverables · Schedule · Budget · Quality · Resources (100-150 words) |
The status of the project is now almost done and the audits are done on a regular basis these audits help in finding some shortcomings in the project. The deliverable which is needed for the project like furniture for the different spaces are delivered at the scheduled time and also within the allocated budget. The quality of the project is acceptable as the factors in mind that Sydney is a very expensive city in Australia. The resources are human resources and capital resources which are needed for the project. | |
| Record
Complete the filing record below so that the project documentation can be saved in the project management record system. |
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| Project Title: | Project Client: | Date: Version: |
| Project Sponsor: | Project Manager: | File Name: |
- Record Keeping
Develop a process to determine and maintain quality-control, audit documentation and compliance records against agreed quality requirements.
This must include:
- Filing systems (for example, drive/software in use, who has access to drive/software, reading and editing rights, folders’ structure)
- Folders and files’ name convention
- Version control
- Archiving procedures
Document the process in the space provided below:
| The record-keeping system is very transparent and these records are kept on hard drives and also in soft copies of the documented form only the project manager and BoD have the right to edit the information. And the versions which are available are ProjectV1.2.2 by archiving of the whole documents. |
- Record Keeping Sample
Provide one sample evidence of how records are maintained against the process developed in Task 3.1E. For example: screenshot of folder with an audit file saved in it using naming convention.
Document the sample in the space provided below.
Task 3.2 Lessons Learned
This task builds on Task 3.1 and requires you to:
- Identify and document lessons learned
Consider the work performed in Task 2.1 and Task 3.1.
Additionally, consider the following feedback received from project stakeholders:
- The changes to continuous improvement and quality management policies were effective.
- Overall, issues with project quality were timely addressed.
- More training on quality management is needed for project team members.
Review the project performance to determine the effectiveness of quality management.
Complete a lessons learned report (Template 6).
Template 6 -Lessons Learned
| Lessons Learned Report | ||||
| Name of project: | ||||
| Overview
The project was done in a smooth manner but some of the issues were faced by the managers these issues are because of the communication gap which arise due to Covid-19 and this impacted the timeline of the project also there were guidelines provided by the company and quality management is done according to the guidelines without any compromising them or negotiations. |
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| Worked well
1. Location of the premise 2. Management of Project 3. Time frames of the project
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Could have gone better
List 3-4 items 1. The space of the Parking 2. Facilities at the Premises 3. communications |
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| Lessons learned and suggested improvements (50-100 words): I have learned that for the implementation of any project there is a need for regular audits so that the project can be reviewed and maintained in the proper way. And the communication must be there so that there will more chances of communicating about the project more efficiently. | ||||
| Record
Complete the filing record below so that the project documentation can be saved in the project management record system. |
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| Project Title: | Project Client: | Date: 17-07-2022 Version: V1.2.1 |
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| Project Sponsor: | Project Manager: | File Name: | ||
Task 3.3 Case Study
This task builds on Task 2.2 and requires you to:
- Undertake a quality assurance audit
- Assess quality control
- Identify causes of quality variance to quality metrics and undertake remedial actions
- Use quality management systems for record keeping
- Maintain quality records
- Identify and document lessons learned
- Quality audits
- Perform two quality audits in collaboration with the project team:
- A quality assurance audit (Template 1) of the following process:
Preparation of the presentation:
Identify areas for improvement in the above process.
- A quality control audit (Template 2) of a project deliverable.
Consider this project deliverable: a flyer to promote the event (see below).
- Identify causes of variance to quality metrics and plan for remedial actions
Template 1 -Process Audit
| REPORT NAME: _A flyer promotion Audit AUDIT DATE: 17-07-2022 AUDIT TYPE: AUDIT TEAM LEADER: _ |
| Audit Summary: The quality of the project is needed to be some improvement because of the process of feedback which is needed to be checked on a daily basis. |
| Audit objective: To improve the quality of the project |
| Audit Participants: CEO, CFO, Project Manager |
| Checklist(s)/Guideline(s) Used: according to the Guideline which is set by the policies of the |
| Documentation/Work Products/Activity Examined: document of the project. |
| Brief Descriptions of substandard issues and possible causes: the Quality of the project is somewhat less because of the feedback and checks and suggestions which was suggested and updated by the different department and the end product is been least quality. |
| Impact of Issues: Serious ☐ Critical ☐ Major ☒ Moderate ☐ Minor ☐ None ☐ |
| Audit Status:
Substandard issues found ☐ Corrective Action Plan is needed ☐ No issues found ☐ Resolution without Any Changes ☒ Escalation to Senior Management needed for immediate attention ☐ |
| FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMS |
| The finding that the project objective which was prepared in original now has changed with major of the part project which is somewhat to the irrelevance of the project and company objective. |
| Description of how the remedial actions were implemented: The objective which is needed to be clear and final and this discussion and suggestions should be done in the meetings and proper communication will be done. |
Template 2 -Deliverable Audit
| REPORT NAME: _ Deliverable Audit report AUDIT DATE: 17-07-2022 AUDIT TYPE: quality of deliverable AUDIT TEAM LEADER: _ |
| Audit Summary: The audit will be done so check the receipts and this receipt are found accurate and effective and also according to the project needs |
| Audit objective: to check the quality of the deliverables |
| Audit Participants: CEO, CFO, Project Manager |
| Checklist(s)/Guideline(s) Used: According to the Guidelines by the company |
| Documentation/Work Products/Activity Examined: the receipt of the deliverable and also projects need identification |
| Brief Descriptions of substandard issues and possible causes: there are some deliverables that needed to be changed because the branding of the product and brands are not suggested by the project manager. |
| Impact of Issues: Serious ☐ Critical ☐ Major ☒ Moderate ☐ Minor ☐ None ☐ |
| Audit Status:
Substandard issues found ☐ Corrective Action Plan is needed ☒ No issues found ☐ Resolution without Any Changes ☐ Escalation to Senior Management needed for immediate attention ☐ |
| FINDINGS/ CORRECTIVE ACTIONS/ACTION ITEMS |
| The issue is with the brands of the deliverable item which should be returned to the sellers. |
| Description of how the remedial actions were implemented: The remedial is that there should be contact with the seller and these sellers and the item which are not of good brands. |
- Apply changes
Redesign the process you audited in Task 3.3 A according to the suggested changes/improvements.
| The design of the project is followed by the combined meeting of the staff and then there should be changes done according to and best feedback and suggestions which are necessary and then implement the project. |
- Monitoring and control
Assume that the following has happened when executing the project:
| Scenarios | |
| A | 25% timeline
The Marketing Manager is unwell, and he will be away from work for two weeks. |
| B | 75% timeline
Only 30% of invitees have RSVPed. The PowerPoint presentation is full of grammar mistakes, and the MMI logo is missing from several slides. |
To address the tasks below, consult with the Project Sponsor (played by the trainer and assessor) and the project team in the simulated work environment as needed.
- For each scenario:
- Outline what quality monitoring and control procedure/process was applied to identify the change/s in circumstances
- Determine the impact of each scenario on project progress, focusing on project quality management
- Determine what changes are needed to meet quality requirements and if any update to quality requirements is needed
| Scenario | Monitoring and control
(30-50 words/scenario) |
Impact
(30-50 words/scenario) |
Changes and updates |
| A | There should be hiring of an assistant manager so that he can manage the work of the Marketing Manager. | The communication problems occur within the team | Need An Assistant Manager for the Project |
| B | There should be corrections will be checked by the Assistant manager and then it will be finally presented | The communication problems occur during the meeting and presentation | Changes are done with the correct and accurate grammar more efficiently |
- Complete a Status Report (Template 5) for a scenario of choice (A or B).
Template 5 -Project Status Report
| Project Name: Presentation in Meeting
Scenario: B Project Status G: Y: R: |
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| Overall | Timeline | Budget | Resources | Scope | Quality | Risk
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| Status |
RED |
1 week | $880 | Presentation slide | Uneven | Grammar errors | |
| Status Report | ||
| Project Name Presentation in Meeting
Prepared by: Date: Attention to: |
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| Summary report
Use this section for summary information about the status of the project. Consider: · Deliverables · Schedule · Budget · Quality · Resources (40-80 words) |
There were grammatical mistakes that occurred during the meeting presentation and this presentation went wrong and impact the image of the project. The delivery of the presntation was accurate but the impact which was because of the grammatical mistake looks so ordinary. The schedule of the meeting is good enough and this results in the timely delivery of the presentation within the budget of the company that was provided by the company. And the resources that will be needed by the project is human resources. | |
| Record
Complete the filing record below so that the project documentation can be saved in the project management record system. |
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| Project Title: | Project Client: | Date: Version: V1.2.2 |
| Project Sponsor: | Project Manager: | File Name: presentation of project |
- Lessons learned
Consider the work performed in Task 2.2 and Task 3.3
Additionally, consider the following feedback received from project stakeholders:
- The changes to the process were effective
- The marketing team lacked project management knowledge
- The Marketing Manager did not communicate issues timely
Review the project performance to determine the effectiveness of quality management.
Complete a lessons learned report (Template 6).
Template 6 -Lessons Learned
| Lessons Learned Report | ||||
| Name of project: Presentation Project | ||||
| Overview
The quality of the project is good and managed by the Project manager which is done through proper monitoring if any issues occur this will address through proper communication and the project is meet the requirements of the project. |
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| Worked well
1. The way of presentation 2. the number of slides |
Could have gone better
1. the content of the slides 2. Quality of the slide presentation |
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| Lessons learned and suggested improvements (40-80 words): From this, I have learned that there is also a presentation that is important and considered a part of the Project which is necessary to be error-free and must be presented in the proper manner and slides notes are very important in the presentation. | ||||
| Record
Complete the filing record below so that the project documentation can be saved in the project management record system. |
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| Project Title: project presentation | Project Client: | Date: 17-07-2022 Version: V1.2.2 |
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| Project Sponsor: | Project Manager: | File Name: | ||
References
Lenning, J., & Gremyr, I. (2017). Making internal audits business-relevant. Total Quality Management & Business Excellence, 28(9-10), 1106-1121.
Lois, P., Drogalas, G., Karagiorgos, A., & Tsikalakis, K. (2020). Internal audits in the digital era: opportunities risks and challenges. EuroMed Journal of Business.
Prakash, A., Jha, S. K., Prasad, K. D., & Singh, A. K. (2017). Productivity, quality and business performance: an empirical study. International Journal of Productivity and Performance Management.
Prior, D. D. (2016). The impact of service worker personal resources on relationship quality in business solutions. Industrial Marketing Management, 53, 216-225.
Vuković, M., Urošević, S., & Radosavljević, D. (2022). Importance of presentation skills in contemporary business. BizInfo (Blace) Journal of Economics, Management and Informatics, 13(1), 87-93.