Student Declaration
To be filled out and submitted with assessment responses
- I declare that this task and any attached document related to the task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)
- I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
- I have correctly referenced all resources and reference texts throughout these assessment
- I have read and understood the assessment requirements for this unit
- I understand the rights to re-assessment
- I understand the right to appeal the decisions made in the assessment
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Unit Code |
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| Student
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| Student ID number | ||
| Student
signature |
Date | |
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| Question | Marking Sheet – Assessor to complete.
Did the student satisfactorily address each question as instructed: |
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| Completed satisfactorily | ||||
| S | NY
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DN
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Comments | |
| Question 1 | ||||
| Question 2 | ||||
| Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐ | ||||
| Student Name: | ||||
| Assessor Name:
Assessor Signature: Date: |
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Task 1 – Knowledge Questionnaire
| Task summary and instructions | |
| What is this assessment task about? | This assessment is a written questionnaire with a mix of objective and subjective questions.
The questionnaire is designed to meet the knowledge required to meet the unit requirements safely and effectively. The questions focus on the knowledge evidence required for this unit of competency: · quality management theory · relevant project quality standards that apply in the organisation · quality assurance and control techniques, key tools and methodologies · roles and responsibilities of quality management personnel · methods for managing continuous improvement. Your assessor will be looking for demonstrated evidence of your ability to answer the questions satisfactorily, follow instructions, conduct online research and review real or simulated business documentation as instructed. |
| What do I need to do to complete this task satisfactorily? | · submit your answers to the questions within the set timeframe,
· answer all questions as instructed, · answer all questions using your own words and reference any sources appropriately, · all questions must be answered satisfactorily. It is advisable to: · review the questions carefully, · answer the questions using online research and the learning material provided for the unit and by reviewing real or simulated relevant business documentation (such as policies and procedures), · further research the topics addressed in each question. |
| Specifications | You must submit to GOALS the
· assessment coversheet, |
| Task summary and instructions | |
| · answers to all questions,
· references. |
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| Resources and equipment | • computer with Internet access,
• access to Microsoft Office suites or similar software, • learning material. |
| Re-submission opportunities | You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task. If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you with written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date. You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal. You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the task. |
Answer all the questions below:
Question 1
Explain the following quality management theories, principles, tools and techniques used in quality management and continuous improvements in organisations.
| Item | Explanation (40-80 words/item) |
| Total Quality Management | It is based on the principle that every employee must committee maintaining the company’s high standards of work. |
| ISO: 9001:2008 Standards and why an organisation may choose to adopt
these standards |
It is published in 1987 it is a quality management system standard (Sivaram, et al., 2014). |
| Quality Assurance | The product or the service maintained desire lever is quality assurance. |
| Quality Control | Testing samples of the production to maintain the standard of quality. |
| Six Sigma methodology and its relationship to
quality assurance. |
It finds out the real matter of the defects which took place as it meets the project bars and customers’ desires (Purwanto, 2020). |
| Item | Explanation (40-80 words/item) |
| DMAIC cycle and its use in
continuous improvement. |
It is an acronym for the control of the step, improve, define, measure, and analyze. |
| PDCA cycle and its use in
continuous improvement. |
The foundation was from America and the aim of the cycle is t too plan do check art. |
| Benchmarking as a quality
management tool. |
It is the process which measures which quality level will be used to evaluate the comparison. |
| Brainstorming as a continuous improvement
tool. |
It is a continuous improvement tool as it is a discussion in a group to solve problems and produces good ideas. |
| Cause and effect diagram. | It is the diagrammatic presentation of what will happen of what will be going to happen in small diagrams. |
| 5 Whys | It is used to explore a particular problem regarding the relationship between effect and cause. |
| Cost-benefit analysis
when used for quality assurance. |
It helps the manager to use the benefits of the cost versus the quality affected. |
| Organisational Quality
Management Policy |
It is the act of overseeing the services and methods used to make products consistent. |
| Check Sheet | It is data which tracks down the place and the time of the operational interest. |
| Pareto Diagram | In the decreasing order of the work, the bar charts are representing related measures. |
| Statistical Sampling | It is basically a set of drawings of a population distribution. |
| User testing | It is software used to measure the success of the product or business. |
| Control Chart | Changing processes over time is called a control chart. |
| Project Management Plan
within the project plan. |
The main goal should be to focus on the goal of the given project. |
| The quality standards that would apply to an organisation that you are
familiar with. |
<Add name of the organisation>
Woodswork’s:- A better quality product must be used every time a new product comes to the market. |
Question 2
Outline the roles and responsibilities of the following quality management personnel:
| Quality management
personnel |
Outline (30-50 words) |
| Project manager | Planning, and managing teamwork for the project is the main role of the project manager. |
| Quality manager | A quality manager watches the standards of a product to match the ideal quality. |
| Organisation’s top
management |
The main work is to make and apply strategies for the company (Gutierrez-Gutierrez, et al., 2018). |
| Quality assurance
manager |
They are responsible for the product and production quality standards for the market. |
| Quality control manager | It oversees product quality to ensure effectively and quality standards for the product. |
References
Gutierrez-Gutierrez, L. J., Barrales-Molina, V., & Kaynak, H. (2018). The role of human resource-related quality management practices in new product development: A dynamic capability perspective. International Journal of Operations & Production Management.
Purwanto, A. (2020). Six Sigma Benefit for Indonesian Pharmaceutical Industries Performance: A Quantitative Methods Approach. Systematic Reviews in Pharmacy.
Sivaram, N. M., Devadasan, S. R., Murugesh, R., Karthi, S., & Sreenivasa, C. G. (2014). Synergising total productive maintenance elements with ISO 9001: 2008 standard based quality management system. The TQM Journal.